Muetzel Plumbing, Heating & Cooling

Located in Columbus, Ohio

Address: 1661 Kenny Rd, Columbus, OH 43212, United States

Phone: +1 614-299-7700

Rating: 4.4

Services

On-site services
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards
NFC mobile payments
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-14 - Rating: 5)
Lets face it, when your AC unit dies during the week temps are consistently 85 to 88 degrees, its miserable. Thankfully, the Muetzel team was just a phone call away. Every interaction was wonderful—from my first phone call with customer service to the diagnosis of our existing AC unit (not good!) to the delivery of our new equipment—everyone was kind, helpful, incredibly knowledgeable, and very empathetic.The turnaround time was super-fast, the pricing was reasonable, and the service (from everyone) was exceptional. I know its super cliche to say, but Muetzel really does live up to that treating you like family vibe. I highly recommend them if youre looking for exceptional quality and service!

Review 2 (2024-10-02 - Rating: 5)
The team fron Muetzel were phenomenal! If I could give them ten stars I would 😀. They were very courteous and professional. I would definitely recommend them to everyone who needs plumbing or HVAC services. They identified the problem quickly and fixed it in no time at all. Josh and Joe were a great team 👏🏿. Thank you again 😊.

Review 3 (2024-04-16 - Rating: 5)
I honestly cannot say enough good things about Muetzel Plumbing & Heating. I used them years ago & then moved into a new condo and was using the company that installed our plumbing etc to try to make things work properly. After a few visits of that other company saying they couldnt find the reason for the gas smell under our stove, we called Muetzel & they found the issue in less than one minute and fixed it! They also help my mother with some issues in her home & came back twice to make sure everything was working well (at no additional charge!) The service people are always so helpful & courteous!!!

Review 4 (2020-05-29 - Rating: 5)
These two very knowledgeable techs came out to the house. They recognized that a special-order plumbing fixture needed to be ordered.Mr. Alvin, and Taylor were very polite...wore masks and shoe covers....For, the time being, they simply charged a modest Service Call.I want to HIGHLY RECOMMEND you call Muetzel (like pretzel) for your honest and reliable plumbing needs.Sincerely,Keith CareyGoogle Guides Level 7

Review 5 (2023-11-06 - Rating: 5)
I wanted to take a moment to share my sincere gratitude for Joey and Nick who came out to my home to look at a problem with my Heat pump. I had been told by another well-known company that I was going to need to spend thousands of dollars trying to fix the current one or just have them put in a whole new system. I was not satisfied with that answer and asked Muetzel to come look at the issue and they quickly went through several logical steps to identify the issue. The unit had been overcharged by the first company that came out to look at it and wasnt working properly. The first company had also suggested a new thermostat that they installed but did not have wired correctly for my unit to work. Long story short, Joey and Nick took the time to figure out EXACTLY what was wrong, communicated every step of the way and took care of the issue within 2 hours of coming to my home. They were very courteous, kind and took the time to explain everything they were doing. WOW...what a refreshing experience to share because positive customer service seems to be a rare thing these days. Please do yourself the favor of trusting Muetzel with all your needs and feel confident they will take care of everything you need! Thanks to the Muetzel family for having an amazing team who cares about your customers. I will be your customer for life and make sure I tell everyone I know to use your company! Thanks Joey and Nick! Thanks again for EVERYTHING!

Review 6 (2024-04-24 - Rating: 5)
I hadnt realized that Muetzel did HVAC -- we had only previously used them (repeatedly) for plumbing. The A/C tech Brian was professional and friendly -- he quickly diagnosed and fixed our A/C problem. Pricing was extremely reasonable (AND without the upsell that some of the less reputable firms do). Muetzel is now our go-to HVAC repair service.

Review 7 (2023-04-04 - Rating: 5)
I had a phenomenal experience with Muetzel Plumbing! I live in an older victorian home and needed a valve replaced on an old galvanized pipe along with additional work to bring our main water line up to code. I had six plumbers come out to look at the job and half of them refused because they didnt think they would be able to do it successfully and risk having to replace our entire water line. Two different Plumbers recommended I called Meutzel for such a tricky job. They came out same day, Sean the Plumbing Service Manager was very knowledgable and went above and beyond even reaching out to the city inspector himself to make sure everything was copacetic before beginning the work and patiently answered all of my questions. Steve the Plumber was scheduled to do the work and he was EXCELLENT. He arrived a few minutes early, had all the tools & materials that were needed and gave me a step by step breakdown of what he planned to do before starting the work. He completed the job without any issues and even finished in a shorter period of time than was quoted. Steve was professional, knowledgable, and honest throughout the whole process. I will definitely be using Steve in the future and highly recommend him for any complex plumbing work! Thank you again Steve!

Review 8 (2022-02-22 - Rating: 5)
I called Muetzel to come out and give me a quote to install two new toilets and check a 15 yr old hot water tank. I suspected the tank was not operating properly and Muetzel confirmed that it would be better to replace it than repair. They said they could do the work in the next couple of weeks.The property was vacant but due to a family medical emergency, I explained to Kyle, the technician, that I needed the work done as soon as possible. He went out to his truck and made calls to confirm that the items needed for the work were available, gave me a written quote and said they could do the job in four days. I really appreciate the concern they showed to get the job done for my family.They are not only good plumbers, but caring people.

Review 9 (2023-10-26 - Rating: 5)
Have had the pleasure to work with several Muetzel techs. Nick Argriesti has been to the facility to do several HVAC repairs. Excellent work and always on time! Highly recommend.

Review 10 (2022-02-25 - Rating: 5)
We had different plumbers checks our sewage pump in an office building, got quotes to change it along with piping that reached 5k! We then had David Stilp from Muetzel plumbers who was very honest and basically said it does not need changed now! We appreciated his honest opinion that was built on his years of experience! We now know who to ask for when we need help!

Review 11 (2023-03-17 - Rating: 5)
I work for a commercial facility in Columbus oh and I use Muetzel for all my HVAC and Plumbing. Have to say I give the company 5 stars because they treat my company as a priority and will always arrive early or right on time. Nick is one of the best techs there so if you use them. Ask for Nick.

Review 12 (2019-02-22 - Rating: 5)
Muetzel had installed our old water heater for the previous owners which lasted FOREVER. When it finally blew, we called them to install new one. The front-line person who answered the phone, Sonia, was so kind and sympathetic to my situation. She said she had to be realistic with scheduling and so they werent able to fit me in same day but she scheduled me for first time on the next business day. She agreed to call me if they had cancellations and she expressed understanding when I told her I was going to call around to see if I could get someone sooner. We ended up finding a plumber closer to where we live who was able to do it quicker, but I will always remember how easy it was to talk with Sonia and definitely would use them if (God forbid) we have more plumbing needs.

Review 13 (2018-12-21 - Rating: 5)
I’ve had an excellent experience with Muetzel. From the customer service on the phone to the technicians that came to my house, everything was great. They were able to get to my house quickly (they even called me to move my appointment up a few days when they had a cancellation). The technicians were very friendly. They were able to quickly diagnose the problem and resolve it. I highly recommend Muetzel.

Review 14 (2016-06-30 - Rating: 5)
Needed a pipe repaired in home I just moved in to that was corroded and starting to leak (albeit very slowly). Called and was told it would be as an emergency call later in the afternoon which was fine. Great communication throughout the day as they called back and offered to come in the early afternoon as they were running ahead and it would not be an emergency call. Couldnt get out of work early so I kept the later time. Got a call when the guy was headed to my house. He was super polite, explained everything, did a great job, cleaned up, etc. Also answered a few questions not related to the pipe that will ultimately save me money as it gave me the direction to go in order to get my hot water heater working correctly. May have taken him literally 60 seconds, but will save me time and money. And my dog liked him, so that pretty much seals the deal with me! I also appreciate their responses to the few negative reviews. Shows real credibility and responsibility. Well done. Will definitely be using these folks for all my plumbing (and heating and cooling) needs.

Review 15 (2019-02-22 - Rating: 4)
Weve used Muetzel many times in the past. Theyre our first phone call for larger plumbing issues. This was a big job, major blockage, and the team was professional and communicated with me every step of the way. This was a two day job and it was determined that they werent going to be able to complete the job. Extra services were going to be required, possibly excavation requiring the citys involvement. I was very pleased that they refunded our money for day #2 of services since they were unable to resolve our issue. Id recommend Muetzel over many of the larger companies.

Review 16 (2016-06-20 - Rating: 5)
We had Muetzel replace our A/C and furnace after our Air Conditioner crapped out on us during the hottest week of the year. They worked us into their schedule so we didnt have to go too long without A/C and the install of both units went extremely quick! Their guys were allvery professional and friendly and did one heck of a job. They will definitely be my go to company for future HVAC and plumbing work!

Review 17 (2024-09-11 - Rating: 5)
We were having issues with air conditioner.Contacted Muetzel for an estimate and we were not disappointed. Muetzels quote beat out 2 our companies. Installation was completed 2 days befored expected. The staff are very knowledgeable and professional. Job well done Muetzel!!

Review 18 (2021-07-06 - Rating: 5)
Alden was super professional, very knowledgable, and did a great job. Muetzel was easy to contact, and sent the repairman right away. Service was friendly and would 100% use again if needed.

Review 19 (2019-12-30 - Rating: 5)
They didnt even come out to the house - the weekend tech trouble-shot with me over the phone so I fixed my own hot water heater. I am so very pleased to find a company that isnt trying to oversell me and upcharge me. Muetzel is my new go-to plumbing, heating and cooling company.

Review 20 (2021-02-12 - Rating: 5)
The business I work for had a main valve block, and not only did Muetzel come out at night, they came back out in the morning to finish. Very nice to work with. We will be using them again.

Review 21 (2012-03-14 - Rating: 5)
Muetzel Plumbing is very professional and reliable. It is a great feeling to know that whenever we need them we can be assured they will take care of our plumbing needs and when they are needed in an emergency, it doesnt cost a fortune for immediate response.

Review 22 (2017-08-07 - Rating: 5)
Brilliant plumbers; knowledgable, helpful, efficient, affordable. They have saved me time and money. Great service. David can repair it so you dont have to replace it! Hes a magician of a plumber.

Review 23 (2023-02-26 - Rating: 5)
I had the need for a plumber in a non-emergency situation. They came out an hour later and fixed my problem. Great service at a reasonable price.

Review 24 (2022-04-20 - Rating: 5)
Same day service and worked with us to get a fix that was in our budget. Will certainly use again and recommend. Great company to do business with!

Review 25 (2022-04-08 - Rating: 5)
They resolved the problem quickly and professionally. It was a reasonable price as well. I would highly recommend this business.

Review 26 (2021-05-29 - Rating: 4)
Able to quickly assist with plumbing issues when the county inspector rejected the plumbing drain installation from a different plumbing organization.

Review 27 (2020-08-09 - Rating: 5)
Six stars! Highly recommend! Many thanks to Sonya and Aaron for their expert advice and professional service. Thanks so much!

Review 28 (2022-02-28 - Rating: 5)
Wonderful service 4 many years. I can always depend on them 4 needed help and repairs

Review 29 (2017-11-18 - Rating: 5)
Maybe not the cheapest but They were in time, clean and professional. Even showed me things I could just do myself way cheaper down the road.

Review 30 (2023-03-30 - Rating: 5)
I had a great experience with David from Muetzel plumbing, and Ive already decided that Ill be using them for some other work that I know needs done. David was right on time and explained everything he was doing. He gave me options and price quotes every step of the way. Thank you!! Keep up the great work

Review 31 (2023-04-28 - Rating: 5)
Had Justin Smith out to the house because our water pressure was low. Hes installing a new pressure tank in a few days! Very knowledgeable about what we needed and even spoke with us about the well pump service we may need soon. He answered all the questions we had and was very kind to us!!! Thank you!!!

Review 32 (2016-11-09 - Rating: 5)
Professional, family owned since 1967, fast, friendly, and affordable. Highly recommended!

Review 33 (2022-12-03 - Rating: 5)
The customer service at Muetzel plumbing is great. Each year we get a lovely gift of cheese, which is both unexpected and adored at the same time. A+ response from a great company that values your business.

Review 34 (2023-03-15 - Rating: 5)
Quick, polite, professional service that completed the job as it should have been completed with the last two service providers I hired.

Review 35 (2023-03-20 - Rating: 5)
I’ve had the pleasure to work with Nick Agriesti from Muetzel on many occasions, he’s dealt with many issues, always well, involving commercial FCU’s, AHU,s, RCH’s, and our chiller/boiler environmental system. Always shows up with a smile and teaches me a little while he fixes things always end up happy with Nick and Muetzel!

Review 36 (2023-03-17 - Rating: 5)
Josh Debolt was the lead tech and HVAC installer for the remodeling project Cassady apartments in Bexley OH. During the time of the 84 unit remodel Josh was very professional and helpful in keeping the project on its time schedule. It would be a pleasure do work on another project with him. Charles Williams, C&S Construction Group LLC

Review 37 (2023-01-31 - Rating: 5)
Guys were good. Had to crawl into some VERY tight spaces... like horror film tight and claustrophobic.

Review 38 (2016-04-12 - Rating: 5)
Very impressed with service received. Called company and was told that Steve was immediately on his way. He was prompt, courteous, used boot covers. He was able to fix our temperature coil on our hot water heater and the leak on two faucets. I will call them for all my plumbing needs in the future.

Review 39 (2021-11-08 - Rating: 5)
Have used several dozen times, and Meutzel offers great service and response when you need it most.

Review 40 (2023-01-03 - Rating: 4)
A little more expensive than I thought. Was charged a full hour for a 10 minute service call.

Review 41 (2018-11-03 - Rating: 5)
Always polite and courteous service at a fair price.

Review 42 (2012-02-15 - Rating: 5)
I appreciate the professionalism that Muetzel Plumbing provides...the immediate response and flexibility to meet my schedule for work on my home was great. Their staff was pleasant and the work they did to repair plumbing issues at my home beat my expectations.