The Plumbing Department Inc.

Located in Chicago, Illinois

Address: 1511 N Artesian Ave, Chicago, IL 60622, United States

Phone: +1 773-617-3686

Rating: 4.8

Review 1 (2025-01-02 - Rating: 5)
Our condo association hired The Plumbing Department to address our kitchen stack causing a water back-up into one of the units. Communication from first contact through the day of the work being completed was excellent. The tech who came out did a very thorough job of cleaning out the pipes & doing a quick review to address another potential issue with our grease trap. When the grease trap began to cause further issues, the owner Jeff was quick to respond over the weekend & rearranged other jobs to get somebody out to our building first thing in the morning. Again, communication on this second job was excellent from start to finish. Its clear that Jeff & team take pride in their work & treat every job as if its being done for a family member. I think weve found our go-to plumber for our association!

Review 2 (2024-07-10 - Rating: 5)
The Plumbing Department replaced my kitchen faucet and shut off valves. The plumber called in advance of arriving and came during the scheduled window. It was easy to make an appointment online. My new faucet looks great and the plumber explained everything that he was going to do in detail. I would highly recommend!

Review 3 (2024-04-29 - Rating: 5)
There was a small leak in an unused sprinkler pipe outside my home; after going back and forth with other companies, The Plumbing Department came out and found a simple solution to the problem. All issues were thoroughly checked, suggestions for improvements were made, and the leak was stopped. At my request, another pipe was assessed. The company is quick to respond and the pricing is fair. The plumber (Mike) was attentive and explained everything. He even offered to help a guy fixing a flat tire on the way to his next call!. I will definitely use the Plumbing Department again.

Review 4 (2024-11-22 - Rating: 5)
10/10 customer service, techs & efficiency. Always available to assist, go above & beyond and would highly recommend them for other businesses and private residences.

Review 5 (2023-04-17 - Rating: 5)
We reached out online on a Sunday for a shower cartridge issue. We received an email that evening confirming that they should be able to help early in the week. We received a prompt touchpoint on Monday AM for an afternoon visit from Jeff. He was on time, informative, and walked us through all our options and explained ahead of time the potential costs of each. Lucky for us, the cheapest and easiest option worked and he quickly fixed our problem. We felt comfortable and confident in their approach at every step and appreciate that they didn’t just say we needed to replace the part for several hundred more dollars! Thank you team. We will definitely recommend as a great service provider!

Review 6 (2024-12-17 - Rating: 5)
The owner was very responsive after hours to my call! He set up a service technician appointment first thing the next morning. The technicians were friendly, courteous, communicative, and knowledgeable. I would highly recommend The Plumbing Dept!

Review 7 (2023-08-20 - Rating: 5)
Got great service from The Plumbing Department for a leak in one of our showers. They were professional, took time to explain everything that they did, and provided great value. Highly recommend the pros at The Plumbing Department.

Review 8 (2024-03-22 - Rating: 5)
Jeff and crew were professional and clean !The project got done and finished on timelyMatter . I have given his co . To friendsJust in case they need him .Thank you to the guys that did the hard work of dinging and removed unused dirt and concrete .Best regards manny/Eneida

Review 9 (2022-10-20 - Rating: 5)
Ive had 3 different plumbers over the last year come out and trouble shoot our water pressure issues. No solution offered was under $4k and some were as high as $30k+. Ive seen the Plumbing Department vehicles around and thought id try for one more opinion. The plumber who showed up was clean cut, professional in appearance and communication and went right to work to assess the possible cause. Not only did this company solve the problem in under an hour, he did it for a miniscule fraction of what ive been quoted. Honestly felt like i didnt spend anything at all. MY NEW FAVORITE! Absolutely give them a chance to be your plumber if you need service. They are top notch. Thank you!!!

Review 10 (2024-11-07 - Rating: 5)
I reached out to The Plumbing Department when we had a plumbing issue in the bathtub of a rental property/Airbnb. They were able to come out in a couple of hours, diagnosed the (somewhat complicated) issue quickly, and went to work resolving the problem. The cost was very reasonable, the communication was great, and the service was tremendous!

Review 11 (2024-06-19 - Rating: 5)
Friendly staff from booking through service. Quality work and left the space clean and in working order. Will use them again.

Review 12 (2024-11-11 - Rating: 5)
Gary came to help diagnose some sewer smells we were getting in our three flat. He was very communicative and thorough at every step.

Review 13 (2022-11-11 - Rating: 5)
This company is great! They will actually schedule something that works for you!! If you say 2pm on Thursday - they are there at 2pm on Thursday! The whole staff is friendly, courteous and super professional. I highly highly recommend them. Thank you Jeff!!

Review 14 (2022-02-25 - Rating: 5)
One of the most knowledgeable and honest plumbers that you could ask for and trust. Respect and satisfaction are at the forefront when dealing with this company. You get what you paid for with fair and attentive service, no matter the scale of your project.

Review 15 (2021-05-28 - Rating: 5)
Great Family owned business!Jeff and his crew know what they are doing ,These guys can find you plumbing problems!!!!

Review 16 (2024-06-18 - Rating: 5)
Thank you for being prepared and for your professionalism!

Review 17 (2023-03-15 - Rating: 5)
Jeff and his team are awesome. Everyone is professional, polite, easily available and thorough. I had two services completed recently. Both turned out great. A good value. Expert service and advice saved me money and time. I will definitely only use The Plumbing Department for my projects! Neil and Gary were exceptional.

Review 19 (2022-01-07 - Rating: 5)
This place was just great, really responsive, service tech came out right away and worked with me to get the parts under warranty. Trip and hourly rates were very reasonable. Highly recommend!