Captain Rooter Emergency Plumbers

Located in Chicago, Illinois

Address: 1252 W Chicago Ave, Chicago, IL 60642, United States

Phone: +1 773-823-0199

Rating: 3.7

Services

On-site services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-04 - Rating: 5)
Here’s a warmer, less formal version of your review:Captain Rooter Emergency Plumbers is such a great company! They’re super reliable and easy to work with. Oz was the plumber who helped us, and he was amazing! He showed up right on time, had all the parts we needed, and was so professional and friendly. He took the time to explain what was going on and what needed to be done, which I really appreciated. It’s clear he knows his stuff, and it made the whole experience stress-free. I can’t recommend Captain Rooter and Oz enough!

Review 2 (2024-11-30 - Rating: 5)
Joel and his team went above and beyond to make sure they helped us fix the gas leak.Joel is a man of his word and came through on his promise.Highly recommend them and will call again if we have any issues.

Review 3 (2020-03-28 - Rating: 5)
Ive used their services twice and both times have been smooth and easy. They are SUPER fast to respond via the Yelp interface and if you call them they will connect you with a technician within the hour. In both cases, we had someone out within either an hour or two for an assessment. The latest call was for a kitchen sink emergency and Gabriel was out within 2 hours, made the assessment super quick, explained the issue and solve very thoroughly, and was back the next morning to fix everything. He was done within an hour -- sooner than expected -- and was careful to clean up any debris from the job and left the space better than he found it. Highly recommend Captain Rooter and Gabriel!

Review 4 (2023-07-11 - Rating: 5)
After the Chicago/Cicero/Berwyn Great Flood of 2023, I called Captain Rooter and was able to have Andrew come out same day. He was able to get an emergency permit and the work was completed in a day. Communication was professional. I was kept informed about everything from start to finish and everything was explained to where it made sense. I highly recommend this company.

Review 5 (2022-05-18 - Rating: 5)
I cant say enough good things about Brandon at Captain Rooter! He went above and beyond to make sure my kitchen was back to perfect working order before he left. Professional, great communication, skilled at his trade and an all around great guy. It was a pleasure having him in my home.Special thank you to the owner Joel and the appointment person Roxane for being so accommodating with rescheduling and strict building rules.

Review 6 (2023-02-02 - Rating: 4)
The technician (Manny) was very punctual and professional. He repaired the problem and offered additional information about my home that I never knew. I do feel the price was a bit high but hey my problem was fixed expeditiously.

Review 7 (2021-07-15 - Rating: 5)
I had 4 plumbers come out to our establishment and charged us thousands of dollars and could not fix the problem with drain leaking water. Adam offered there hydro jet service and it resolved our issue right away. They came out in less then hour and service was fast and efficient. I would recommend this service to anyone having blocked of clogged pipesThanksMikeLos Comales #3

Review 8 (2019-05-20 - Rating: 5)
Amazing!!!! Not only did Captain Rooter clear out my root infestation that every other company couldn’t do and said that I need a clean out installation and dig up my yard cause the cutter opening was to small and couldn’t clear out line ! Then the Captain Came out and suggested that hydro jetting would clear out line and the roots and I wouldn’t have to dig up anything , So... ok. Let see if this is true , long be hold 2 hours later clean as a whistle they showed me with the camera before and after I was impressed and saved me Thousands on top of that !!!! The real deal hydro jetting saved the day!!! you learn something new every day thanks guys!!

Review 9 (2019-10-10 - Rating: 5)
I manage a rental property and have hired Rooter several times, both for emergency and maintenance work. They have been reliable, communicative, and professional—and the guys are just good people (shoutout Tommy and Jesse). Over the past few years, I have used a handful of different plumbing companies, and these are the best by far. Gladly recommend their services.

Review 10 (2020-02-27 - Rating: 5)
Outstanding! First time we encountered a clogged sewage or sewer. We called the company and in an hour Daniel came. Did a good job, He did not stop until He fixed the problem. We found out a lot of root trees in our pipes causing the clogged. Almost 2 hours working on it. I salute Him! Very hard working person. Thank you so much for all youve done.

Review 11 (2021-07-29 - Rating: 5)
I have to call for emergency crew first thing on Monday morning. To my surprise guys did show up decently fast. Few hours later, the work was done. Adam showed good knowledge and professionalism, leaving clean room after his work. Highly recommend.

Review 12 (2023-02-06 - Rating: 5)
Responded same day to look at a problem with our stoves gas line. Manny did an excellent job explaining the problem and addressing the situation. Would happily use them again.

Review 13 (2020-09-22 - Rating: 4)
There could be a little bit more organization they dont keep videos on file so make sure you get a copy. I had to have them come out and check on my sewer lines that they had scoped for me about nine months ago. They just showed up, luckily I was there. The guys that got there, it was almost like they were prepared for a battle with me or something... Maybe they were just busy and a little short, either way the rest of the job went similarly till the end where I was accused of accusing them of something which I never did, obviously some sort of miscommunication. At the end of the day, the work got done, I was happy enough - if you want to try to understand the process, I dont think one of the guys I got really liked to be asked questions about the process, Im sure your experience may differ from mine. I had ended up getting a hydro jet and they cleared out another line for me. I would call them again, like I said the experience I received was a little odd but nothing out of the ordinary for contractors these days 3.5 stars will give them 4

Review 14 (2019-12-04 - Rating: 5)
Chris just left after replacing a sump pump that went out yesterday. I had emailed late last night, and had a response first thing this morning. This is the second time Ive used Captain Rooter - the first was when a team replaced my Hot Water Heater on a Sunday night back in March. This time around, I didnt even call anyone else. Theyve earned my business moving forward.

Review 15 (2020-09-09 - Rating: 5)
Great experience with William & Antoine. Nice, honest guys that stuck with me throughout a few hiccups with parts. Work was done efficiently and correctly. All problems were solved completely and I just wish I had called earlier.

Review 16 (2020-09-21 - Rating: 5)
Pat K. did a great job inspecting the underground pipes at my condo building. He showed up on time, listened to my concerns, did the requested pipe inspections, and answered my questions. The fee he charged was reasonable. Thank you Pat!

Review 17 (2021-12-28 - Rating: 5)
Brandon, from the Lyons location, was awesome, quick and efficient. He knew what he was doing, talked us through the problem, and got the job done.Also, it was so helpful that they accept Zelle payments.THANK YOU Brandon!! 👏👏👏

Review 18 (2020-06-19 - Rating: 5)
I recommend Pat! I had a clogged bathtub, and he was very quick & professional. He explained the issues why my tub was clogged & fixed it all in 1 hour!! He very courteous as well. Thanks Pat!!

Review 19 (2021-04-30 - Rating: 5)
With a quick response William and Damien came and fixed my basement flooding. I hope I don’t have this issue again but if I do, I know who to call.-Called and was here in a hour-Took less than 45minutes to fix the problem-For the type of expertise worth the moneyThank you!!!

Review 20 (2021-10-27 - Rating: 5)
This crew was timely, knowledgeable, and honest. When they found an issue--they helped connect me directly with the city so they could come out and assess where they need to repair. Im grateful for their quick help.

Review 21 (2021-03-06 - Rating: 5)
Great service from Service Technician Manny from Captain Rooter. He is skilled, excellent troubleshooter, on time & knowledgeable. Captain Rooter should be glad to have you on their team. Thank you Service Tech Manny.

Review 22 (2020-06-24 - Rating: 5)
Bob is wonderful. We are renting an apartment in Chicago, and Bob came in and handled everything professionally and quickly. He managed all communications with the landlords and did a stand up job.

Review 23 (2019-12-10 - Rating: 5)
These guys are great, William and Joe came out the same day I called and power jetted my main sewer line, they even camered it too for me to make sure everything was cleaned out. Highly recommend these guys!

Review 24 (2020-04-04 - Rating: 5)
I just used captain rooter emergencyplumbing service and they did a remarkable job. They were very prompt, courteous, professional and I highly recommend them for anyone that has plumbing needs big or small

Review 25 (2021-11-03 - Rating: 5)
Plumber was detailed oriented..and professional really knew the trade took time to diagnose the problema and save me a ton of money highly recommended..

Review 26 (2021-04-08 - Rating: 5)
Brandon was awesome. Came out within an hour of me calling and was able to get my drain unclogged. Would definitely have them out again.

Review 27 (2020-02-08 - Rating: 5)
Joe and Fidel were quick, responsive and got the work done well. Would recommend these guys

Review 28 (2023-06-19 - Rating: 5)
Andrew Bateman was so great to work with. Ive worked with a lot of different contractors, but Andrew was exceptional by comparison. Responsive, professional, & took all the headache out of the equation for me. Thank you Captain Rooter!

Review 29 (2021-10-20 - Rating: 5)
I was doing a renovation when COVID hit. At that time I converted my pantry to a laundry room. Fast forward a year and a half and I can finally make it a working laundry area. But come to find out the contractor I hired did not connect the splice for the gas line. Its a year and a half later so what can I do? I called after doing a google search for gas inspection and lucky for me Roxanne arranged for Manny to come out same day. He was able to connect the gas line properly and now I can use my new washer and dryer. Thank you!! Im so glad it wasnt a gamble.

Review 30 (2021-06-14 - Rating: 5)
Adam and Hector were the best. I had to have a gas line moved and the original person that came out said they couldn’t do the job without tearing up my cabinets, they were able to install a new line in a timely manner and without destroying my whole kitchen. Strongly suggest these guys for all your gas needs. Thanks again guys

Review 31 (2020-03-26 - Rating: 5)
Bob McCarthy was here promptly, fixed the problem in under 5 minutes, and it was over. Appreciate the help!

Review 32 (2023-02-10 - Rating: 5)
Andrew was great!!! He explained everything that was going on and fixed our issue quickly!!!

Review 33 (2019-10-16 - Rating: 5)
This is my first time using Captain Rotor. Jesse were very professional in assessing what needed to be done regarding installing a new pump. The guys were very professional the entire time. Oscar and the other guys were very expeditiously to get the work done as this was a very tedious job. I will be using this company again for my plumbing needs. I would highly recommend Captain Rotor for my plumbing needs. Thank you very much for your awesome service! I am a happy customer!

Review 34 (2020-07-15 - Rating: 5)
Gabe was very helpful and fast. Very polite and professional

Review 35 (2019-09-25 - Rating: 5)
Im really not sure why other people gave these guys negative reviews, I found them very professional, on time, and they got the job done quickly for an affordable price. Highly recommend.

Review 36 (2020-08-22 - Rating: 5)
Captain Rooter’s entire team is professional, responsive, and upheld their 30 day guarantee to the T. Thank you for being a service that I can trust.