Romanoff Electric, Heating & Cooling

Located in Charlotte, North Carolina

Address: 5639 Brookshire Blvd, Charlotte, NC 28216, United States

Phone: +1 704-551-4144

Rating: 3.6

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Comments

Review 1 (2024-09-18 - Rating: 5)
Thanks to Wayne L Jr for a diligent and helpful service call today. He took the time to explain how our system was working and the different ways we could fix the problem we were having.

Review 2 (2024-12-02 - Rating: 5)
Wayne was very courteous and informative. Great experience with Romanoff HVAC👍Thank you!

Review 3 (2024-10-15 - Rating: 5)
Wayne Jr was absolutely fabulous! He was not only efficient but also incredibly helpful throughout the entire process. He took the time to thoroughly explain what was going on with our heating system, which really put my mind at ease. Additionally, he walked me through how the thermostat worked, ensuring I understood everything. His patience and expertise made a significant difference. I highly recommend their services to anyone in need!

Review 4 (2023-05-09 - Rating: 5)
My home builder works with Romanoff for HVAC needs. Today a diligent HVAC repairman by the name of Robert came to address an issue I had with the AC. Robert was quick to troubleshoot the problem and went even further as to suggest how to solve the root issue (the breakers and labels were switched for the heavy appliances — range and AC unit) even though it wasnt the AC unit itself. It took him all of about 15 minutes. It was incredible to watch him work. Thank you Robert and Romanoff!

Review 5 (2023-10-25 - Rating: 5)
Had our HVAC system shut down out of the blue. They had someone out here in a few hours. Replaced a blown fuse, traced it back to a probable cause and fixed the faulty wiring, all while explaining it to me along the way. I wish I remembered the techs name - he was friendly and professional.

Review 6 (2022-07-03 - Rating: 5)
Of course our A/C started to have problems on holiday weekend- 90 degrees on July 4. We submitted a request in the morning (unit was less than 2yrs old) and got a call they had a few ppl in front of us but would be out by 1pm. They called before they came, Wayne showed up and was professional and pleasant. Quickly figured out the issue and replaced our capacitor and had us up and running in 20 min. Great service!

Review 7 (2024-11-14 - Rating: 5)
Had a very good experience today working with Wayne! I called early morning and they were able to fit me into the schedule that afternoon. Took the time to explain what had happened to cause the heat to not work accordingly, as well as offer a few tips to ensure success for the future. I appreciated the prompt response from the service team, and the thoughtfulness provided while onsite.

Review 8 (2024-08-24 - Rating: 5)
Wayne Jr provided excellent service. He was prompt, efficient, and knowledgeable.

Review 9 (2022-07-05 - Rating: 5)
Wayne was a huge help over the busy holiday weekend by taking our call at midnight on a Saturday when our AC was not working. Out the next day, he figured out the issue and was able to have the hard to find motor installed and running by midday Tuesday. Thank you for the quick and professional help to get us out of the heat of summer!

Review 10 (2021-08-13 - Rating: 5)
John came out to address issues our inspector found with our new HVAC unit. He was a great listener and addressed all my issues as well as showed me some maintenance tips to help our HVAC work at its best. I appreciate the GREAT customer service from John and wish we had more contractors like him. Thanks again, John, for help keeping me cool!

Review 11 (2020-06-01 - Rating: 5)
A shout out to Gene who helped me this wknd. He helped me over the phone to very quickly troubleshoot and confirm that we were not having an HVAC problem but had partial power coming into the house, and he directed me to call our power company immediately. I wouldve called the electric company on my list of vendors from our home builders. I was home alone at night trying to comfort a cranky toddler, and Gene got me on track to make the right phone call. He even called me back a few hours later to to double check that we were taken care of.

Review 12 (2021-03-08 - Rating: 5)
Called for service and was scheduled promptly. Technician John Gentle was a great resource helping me understand how to use and balance my thermostats for optimum airflow between upstairs and downstairs. Excellent customer service.

Review 13 (2022-02-20 - Rating: 5)
What an awesome and educational experience with this company. John Gentle was the tech that came out and balanced our system. Awesome service and fixed our issues immediately.Im a homeowner in Charlotte and would definitely recommend this company. Professional and reliable!

Review 14 (2021-03-29 - Rating: 5)
I was impressed of the service John Gentle provided, he showed up the same day I called, on time, and went above and beyond answering every question and even helping explaining and setting up the new thermostats (which is something usually done by the Smarthome people and not them).Best customer service experience I have ever had in my home.

Review 15 (2019-07-23 - Rating: 5)
Our AC froze on arguably the hottest day of the year, which happened to be on a weekend too. The heat was getting to me (my hubs and the pups) and I worried that we would sweat through the weekend until normal business hours resumed. Boy were we pleasantly surprised. We left a voicemail and within minutes received a call from Emanuel D. who came out within the hour and diagnosed the situation. Emanuel was prompt and professional, providing us thorough explanations of the situation for our understanding. Emanuel could tell we needed a new damper, which he ordered that day. As soon as the part was received, Emanuel came out (with Michael H) to complete the replacement. I appreciate Emanuel and Michaels help and highly recommend Romanoff for your HVAC repairs.

Review 16 (2023-02-13 - Rating: 5)
Romanoff is a fantastic company. Michelle (Service Coordinator) is amazing! They are quick, professional, and courteous. Id highly recommend Romanoff for any HVAC needs.

Review 17 (2020-07-02 - Rating: 5)
Gene Cook is the friendliest, most professional and just all around nice guy. It seems that my HVAC issue has been resolved. If its not, he assured me that they will come back until it is. Cant ask for anything more than that.

Review 18 (2019-11-14 - Rating: 5)
My heating shut off and I called Romanoff and spoke to Candice. She was amazing and sent Emanuel out and he was amazing too! My son and I were without heat and they were quick to our rescue and saved us! I can’t thank Candice and Emanuel enough for their kind, fast and professional services! It was so cold and they genuinely cared and made sure we had heat! You guys rock! Seriously.... Thank you both so much!

Review 19 (2024-07-31 - Rating: 5)
Ask for Wayne Langley Jr. great guy. Honest and very knowledgeable. Thank you!

Review 20 (2017-11-17 - Rating: 5)
Called at 7:49 am to get a technician out due that my heat wasnt working.Technician called me at 8:53 am to let me know that he would be at my house in 20 minutes.Great Service, nice and clean work.Thank you

Review 21 (2021-03-31 - Rating: 5)
John was professional, knowledgeable, and punctual with service. Gave great recommendations and respected our home space. Would easily recommend.

Review 22 (2022-07-03 - Rating: 5)
A great service provided by Wayne L. I called early afternoon about my thermostat reading “error”, and a pan full of water. Wayne arrived soon after and worked diligently to fix the problem. He was kind and respectful as he entered my home and asked me about my situation. He was efficient while also, explained what happened to my unit. My house was cooling off in no time. Thank you for sending him out!

Review 23 (2022-12-23 - Rating: 5)
Mr. Gene (didnt get a last name) responded to my Lennar emergency service call Friday morning, 12-23-2022. I would like to nominate him as Service Technician of the Year. Gene called me ahead of time, asked some great questions to ensure he had what he needed on his truck, he arrived at the time he said he would, he was extremely professional, kind and neat. Gene explained what happened to my furnace, why, and encouraged me to watch him make the needed part replacement. In the process he explained details of the Lennox furnace and the safety features I should be aware of. He was neat, well organized, and the problem was solved in a very timely manner.I completely appreciated the entire service experience. When I called the Lennar Warranty Emergency number for an HVAC issue Thursday night, I had doubts I would ever hear back from anyone (I told them the issue was not urgent enough for a night service call, but I needed help Friday; condensation leaking into the furnace drip pan). The Romanoff Group returned my call early Friday, and delivered Gene to my home within hours. Wow, in this day and age thats amazing!

Review 24 (2020-10-14 - Rating: 5)
John Gentle ,our tech, is very knowledgeable and thorough. He definitely listens to our concerns and questions. He takes time to do the job right. We will always request John.

Review 25 (2019-08-10 - Rating: 5)
Adrian and Manuel come out today to service my unit and were very professional and did a great job on getting my unit up and running agian and answered all my questions .