Legacy Plumbing Company

Located in Cary, North Carolina

Address: 7416 Chapel Hill Rd C, Cary, NC 27513, United States

Phone: +1 919-571-9146

Rating: 4.8

Services

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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-08 - Rating: 5)
Legacy Plumbing has outstanding customer service and competitive pricing along with warranties on service. First of all we secured 4 estimates from different local plumbers to replace our 40 gallon home water heater. Legacy was the 2nd most affordable quote. The business with the best quote did not offer the same warranties.What made us choose Legacy in the first place is that they took the time to read my email and carefully address every question or concern we had whereas the other 3 companies did not come close to doing.Colton and Steve installed our heater. Colton interacted with me the most and he was extremely kind and professional. He answered all questions, demonstrated some things and answered competently and patiently.The final price was actually a bit under what was quoted and after install, a company rep called to ask if everything went well with the install and I told him we were extremely happy.This company wants happy customers and strives to go beyond the customers expectations.

Review 2 (2024-07-08 - Rating: 5)
Highly recommend Legacy. They picked up the phone, I talked to a real person, no holds or waits. They sent out a plumber same day and charged a very reasonable hourly rate. (I didnt catch his name) but the young man showed up when he said he would, was knowledgeable, and quick. Within 2 hours he had cleared the blockage in my main sewer line (which included the removal and reinstallation of a toilet). Dont go with a big corporation, go with Legacy.

Review 3 (2024-06-24 - Rating: 5)
Legacy Plumbing has done all sorts of work for us over the years. Most-recently, Corey came out to diagnose water that was dripping downstairs from my sons bathroom. He spent time explaining the things he was trying and helped me understand the conclusions. He was back today to fix an issue and did a great job! I really appreciate that I can trust Legacy and the technicians to not just do a thorough job, but to explain the situation in a way that is helpful and kind. Highly recommend this company!

Review 4 (2023-12-10 - Rating: 5)
On November 28th, we had a maintenance man testing our main water shut off, within our home, and the valve seized closed. As a result, a plumber was needed, and William, with Legacy Plumbing, answered the call.William was exceptional, he was profoundly professional, friendly, and open to any and all questions I could think of. William answered all plumbing questions I had, including those not pertaining to the main water shut off, which I was appreciative of. William also walked me though his thought process and shared his knowledge with me. He did an excellent job on our main water shut off, to include a quarter turn valve, which I much preferred over the old valve type we had installed.In conclusion, if I ever need a plumber, I highly recommended Legacy Plumbing and can only hope William will be there to answer the call once more. Thanks again William!

Review 5 (2023-10-27 - Rating: 5)
I own multiple companies and use Legacy Plumbing all the time! Yesterday I had my hot water heater serviced and Gary was so kind, respectful, professional and fast! It was by far the best experience I have had with this company! I appreciate it, will definitely use you for all my plumbing needs!!!! THANK YOU GARY!

Review 6 (2024-02-11 - Rating: 5)
From my initial call with Jessica, until completion of the job, Legacy was outstanding! They were one of three estimates and several thousand dollars lower than competitors. I learned from the experience, that if a contractor resists providing an itemization of labor and materials, you should move on. Legacy was professional, timely, and competitive.

Review 7 (2023-08-27 - Rating: 5)
Legacy plumbers are honest, thorough, and skilled problem solvers. Ive used them for 5+ years at two properties. At one property, in particular, Ive had some challenging requests, and theyve always come through. My impression is that its top-down from the owner. Ive communicated with him a couple of times, and hes always been totally on-the-level. I cant recommend Legacy highly enough.

Review 8 (2022-02-26 - Rating: 5)
I discovered Legacy Plumbing a few years ago after being constantly ripped-off by companies that spend lots on money advertising on TV. I have found them to be incredibly professional and very reasonably priced. Over the past 2 weeks, I had a couple of incredible experiences with them that I still cannot believe. Last week, I asked them to replace my 30+ year-old sump pump that was enclosed in a basin in the floor between my washer and dryer. In the 30 years Ive owned the house it has never been serviced. Finally, fate caught up with me and it died. I knew it would be an ordeal to replace and it was. But Mike stuck with it most of the day finding an appropriate replacement, custom fitting a cover, replacing pipes, etc. I was shocked at how reasonable the bill was and I was a very satisfied customer. Earlier this week, fate struck again, and I realized that something was not right with the sump pump or associated parts. I called Legacy again and Mike returned this morning. He spent 3.5 hours diagnosing and fixing the problem which ended up being a blockage in the pipe leading into the main sewage line. When he said goodbye, I asked him to bring me the bill. He told me that he had talked with his supervisor and that there would be no charge. I was absolutely stunned because I knew how difficult this had been. He said he found a piece of plastic that blocked the line, and it MAY have been a part of the old pump that he missed. Thus, there would be no charge. If youre looking for a customer friendly, professional plumbing company with incredible integrity, Legacy Plumbing in Raleigh is incredible.

Review 9 (2023-07-19 - Rating: 5)
Third job Ive used them for in my house, and each time has been great. Today was no different. Replaced a hot water heater in my attic and made it look easy! Friendly, efficient, and professional staff and reasonable prices. Highly recommend.

Review 10 (2024-05-09 - Rating: 5)
Second time weve used them, and were very satisfied. Fast response! Diagnosed and replaced 2 bad thermostats on a hot water heater.

Review 11 (2019-07-26 - Rating: 5)
Cant recommend Legacy enough - we had a pipe burst in our crawlspace and found out about it first thing in the morning. Called them and Liz provided great customer service...even though their schedule was booked for the day, she was able to shuffle around and fit us in. Within a few hours, our pipe was fixed and water was back on, all at a very reasonable price.Ill definitely be coming back to Legacy for our future plumbing needs.

Review 12 (2018-09-17 - Rating: 5)
It feels a little weird to write a review for a company that didnt actually do any work for me, but hear me out. I called Legacy Plumbing company to get a quote about moving a utility sink in my laundry room. Jamie was very pleasant on the phone and was able to get a plumber out to my house within the hour. Willie was able to find my notoriously difficult to find house, and was so friendly and helpful. He graciously accepted my dog jumping all over him and then gave me advice regarding my sink. In order to use our laundry room more efficiently, he recommended an alternative option that didnt require moving the sink. So while I ultimately did not use their services, I was so impressed with Legacys promptness, friendliness, and clear concern for their customers (even when it didnt necessarily bring them business). I will DEFINITELY be using them in the future should I need plumbing services!

Review 13 (2015-11-09 - Rating: 5)
I have been using Legacy Plumbing for at least 12 years - maybe longer. They are incredible! They have never let me down and have helped us in various emergencies as well as many other situations. They have been instrumental with helping us make improvements as needed such as a water softener, carbon filter, reverse osmosis, hooking up gas to grills, new toilets, water heater replacement. etc. . I have used them for 2 of our homes now and their work is top quality. Everyone from Legacy that has worked on any plumbing situation in my house has been very professional, knowledgeable and pleasant. They will ALWAYS have my business!

Review 14 (2021-06-25 - Rating: 5)
We have used Legacy often over the past few years, to help us fix a number of plumbing issues in our new and previous houses. They are the only plumbers we use - they are amazingly professional and smart. They have had to come up with some creative solutions for a number of unique issues we had. They always deliver - top notch service and performance at a very reasonable price.

Review 15 (2024-02-07 - Rating: 5)
Corey diagnosed and replaced the cartridge in our leaky shower faucet quickly and efficiently. He was both proficient and professional. We couldnt be more pleased with the work.

Review 16 (2022-10-07 - Rating: 5)
Cannot speak more highly of the service I received today. Called yesterday. Plumber came this morning as promised. Did what I had asked, and just so expertly and professionally. Removed the “spaghetti” of waste pipes under the kitchen sink, replacing them with a simpler, safer, more logical layout. Thank you! Highly recommend this company.

Review 17 (2018-07-06 - Rating: 5)
I have used Legacy three times now and received excellent service every time! Two times were for outside water line leaks covered by water line repair warranty via PSNC and the other was for small things in/outside. Liz in the office is always courteous and gives your request utmost attention. All the plumbers are highly knowledgeable, professional and efficient. In my 25+ years of home ownership, have used several plumbers. All were good, but would put this company at the top!

Review 18 (2020-04-23 - Rating: 5)
Quinton flushed our tankless water heater and replaced two corroded fittings. He was on-time, polite and efficient, checked to make sure everything was working okay, and cleaned up the area. Such a pleasure to have a reliable plumber I can trust! I recommend Legacy Plumbing.

Review 19 (2013-05-31 - Rating: 5)
I wouldnt call anyone else for plumbing services. Sean has been out to our house twice and not only was the work done well and at a fair price, but he was extremely professional, nice, and polite. I feel fortunate that we have a plumber that we can trust and that is there when we need him! I recommend Legacy Plumbing to all of our friends and family.

Review 20 (2014-03-02 - Rating: 5)
Jamie Dickenson, owner of Legacy Plumbing, knows what great customer service is all about. As a general contractor and home inspector, I have dealt with many plumbers and seen lots of plumbing work over the years. I have to say that Jamie and his employees are at the top. Their work is very good quality. In addition, they are polite, knowledgeable and follow through with everything they say they are going to do. Having hired many subcontractors over the years, I can testify that this is rare in any of the trades. I cant say enough good things about Legacy Plumbing.

Review 21 (2017-10-19 - Rating: 5)
Called Legacy yesterday at 4:42pm and they came out this morning at 9:30am. Willie was great, professional, fast, friendly and had a great smile! Just over $100 to fix our issue at the office. Will definitely use them again!

Review 22 (2017-03-20 - Rating: 5)
I chose Legacy Plumbing initially based on online reviews. The first job was small: replacing a kitchen faucet. Joe Hollis was the plumber assigned for that job. I was !@#$%^ impressed with Joe: professionally competent, clean, and literate (presented a well written invoice, reasonably priced). I came back to Legacy for a larger job, replacing all our toilets; I returned because of Joe. Joe Hollis is the !@#$%^ man! I continue to do business with Legacy Plumbing because of Joe Hollis. He does a quality job; hes a quality man! You cannot go wrong with Legacy Plumbing, and especially, Joe Hollis.

Review 23 (2016-12-27 - Rating: 5)
You dont need to look any further for a good plumbing company. Ive had other plumbers in the past, but now Ill stick with Legacy. Shaun was very thorough, pleasant and professional . He even took the extra time to educate me concerning my plumbing issues and answered all of my questions. I highly recommend this company.

Review 24 (2017-02-09 - Rating: 5)
This is a great company! I was lucky enough for Nestor to replace the water spigots to my washer as they were leaking. He did a fantastic job and in a timely manner. Very professional and courteous. Highly recommend!

Review 25 (2021-10-28 - Rating: 5)
Excellent, knowledgeable staff. Great customer service. I have been using Legacy Plumbing for several years both commercially and privately for all my plumbing needs. Highly recommend them!

Review 26 (2020-07-26 - Rating: 5)
Legacy replaced my hot water heater and made other plumbing repairs. Theyve always done a great job. They always take the time to answer my questions, address my concerns and make sure I understand the work they are doing.

Review 27 (2013-11-05 - Rating: 5)
Chris was awesome. He took care of everything we needed and was super nice too. It was so great to have a professional come out to the house and speak confidently about the job. Ill be using Legacy for any future plumbing needs.thank you!!!

Review 28 (2021-02-10 - Rating: 5)
Great company! Quintin was amazing, listened to the issue, was comprehensive in his analysis and even thankfully found some issues we were unaware of, and the prices cant be beat! Thank you, Quintin. You are definitely our plumbers going forward!

Review 29 (2017-05-05 - Rating: 5)
Incredible professional service! John came to our home today to fix a broken water pipe in the ceiling. Needless to say we were worried that it would be a huge mess. John knew exactly what was going on, opens up the ceiling and fixed the pipe while keeping the mess minimal with drop cloths and covers for His boots. He was extremely helpful and professional and I cant say enough about how great of an experience this was! Thank you guys so much!

Review 30 (2018-05-08 - Rating: 5)
Called this company this morning, they visited my property by 12pm, and fixed the emergency leak for a great price. The receptionist and the tech were amazing through the process. I will be sure to use them again for any of my plumbing needs.

Review 31 (2019-06-06 - Rating: 5)
Willie and Nestor did an amazing job installing a new gas line in our home. We are grateful to have found such knowledgeable and professional service. Thanks again!

Review 32 (2020-03-30 - Rating: 5)
Good folks to deal with and you dont have to pay extra for fancy jingles and fancy trucks. Will absolutely use them again. Shop around then call Legacy. Respectful tech and on time. No surprises.

Review 33 (2021-07-14 - Rating: 5)
From start to finish my experience with Legacy was outstanding. Shaun was professional and very knowledgable. I would recommend Legacy Pluming in a heart beat!

Review 34 (2017-03-06 - Rating: 5)
These guys are great and price is reasonable. I will definitely use them again. They corrected some work done insufficiently by another plumber and charged me much less.

Review 35 (2022-08-23 - Rating: 5)
Came late in the evening and fixed my kitchen sink. Was professional, kind, and even cleaned up afterwards. Good experience and would recommend.

Review 36 (2017-02-26 - Rating: 5)
They were great. Came when they said they were coming, handled the issue and were worried about not making a mess. The plumber who came was very professional and helpful.

Review 37 (2021-10-04 - Rating: 5)
The gentleman that came and fixed my sink and tub did an awesome job . Highly recommend them for your plumbing needs.

Review 38 (2018-07-11 - Rating: 5)
Juan was curteous, quick, and professional. Would highly recommend, great work and very reasonably priced compared to the competition.

Review 39 (2019-06-11 - Rating: 5)
Rapid response - made getting a backflow preventer inspection and filing it extremely quick and easy - great doing business with them

Review 40 (2011-10-10 - Rating: 5)
Excellent Company to deal with! Very professional, honest and trustworthy. Will definitely call them again!

Review 41 (2022-04-06 - Rating: 5)
Great work and customer service the worker was very nice and did an amazing job thanks again legacy pluming

Review 42 (2023-07-06 - Rating: 5)
Service tech, Steve Coggins, was customer oriented and did just the work that was needed.

Review 43 (2022-07-06 - Rating: 5)
I have used Legacy several times at my home. Each time I met honest, friendly, and professional individuals! I appreciate a job well done more than I do cheap. Not once have they tried to sell me something, instead they provide me the facts so I can make an informed decision. How refreshing! Thanks Willie! It was a pleasure to meet you today!

Review 44 (2018-03-27 - Rating: 5)
This is the best Plumbing company in the Triangle! We have used them many many times for items at our home and our business. They have helped us with small things like fixing a broken toilet to significant items like installing a commercial dishwasher, water softener systems, installing new outside spigots etc. They are easy to get on the phone (not often you can say that these days!), they have great customer service and are also reasonably priced. Everyone I have ever dealt with from this organization is amazing!

Review 45 (2020-05-25 - Rating: 5)
Jamie answered my after hours call on a holiday weekend. He was kind and answered my many questions. I was very grateful for his fair pricing and excellent customer service.