Roto-Rooter Plumbing & Water Cleanup

Located in Buffalo, New York

Address: 2959 Genesee St Ste C, Cheektowaga, NY 14225, United States

Phone: +1 716-655-5110

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-18 - Rating: 5)
Was very satisfied with the service I received from Roto- Rooter. They sent someone out within an hour. Jason was very professional and honest. He managed to access a way to clean out the sewer lines faster and more thoroughly than any other plumber. Everything running well now. Will use this service again

Review 2 (2024-12-15 - Rating: 5)
Really great service from the two knowledgeable guys that turned up. It was dark and freezing cold when they came to snake our sewer line. They were cheerful and positive while they fixed our problem.

Review 3 (2024-08-12 - Rating: 5)
I had a plugged kitchen sink, and we tried to unclog it ourselves, but to no avail we were unsuccessful. I remembered that we had used Roto Rooter at out other home in Cheektowaga. So, I Called Roto-Rooter first thing in the morning, and they came that very same morning. The representative, Albert, was very good. He was careful, considerate and was very pleasant. He unclogged the kitchen sink with great success. I highly recommend Roto-Rooter and will call again in the future for any of your pluming needs.

Review 4 (2024-10-07 - Rating: 5)
Representative from Roto-rooter (Jason) unclogged my drain which was not any easy task. He was professional and efficient. I highly recommend him and the company

Review 5 (2024-11-27 - Rating: 5)
Within less than an hour of hanging up the phone, requesting service, Marty had already serviced our plugged sewer line and left. Great service and service attitude by Marty.

Review 6 (2024-12-25 - Rating: 5)
Devon was fantastic!! He cleared the drain as requested and was kind, clean, friendly and a pleasure to work with. He went above and beyond with a smile - on Christmas morning!

Review 7 (2024-08-03 - Rating: 5)
Scheduling was easy to do online on their website. I called to verify it, the receptionist was kind and friendly. The plumber, Gabriel, was someone who communicated what they were doing before doing it, explained the process, and stayed to ensure everything was completed even on a weekend. I appreciate Gabriel being thorough.

Review 8 (2024-11-22 - Rating: 5)
Response time was quick. All service techs were informed and courteous. Would highly recommend Roto-Rooter.

Review 9 (2024-06-29 - Rating: 5)
Dave, the plumber assigned to my job was punctual, courteous, knowledgeable and professional in every way. He diagnosed the problem, explained the best solution and gave advice on how to best maintain the system to avoid future problems. It was a very fine experience.

Review 10 (2024-03-22 - Rating: 5)
Highly recommend! Ease and speed of getting quick appointment was a huge stress relief for me. Technician that came out was very professional, put my mind at ease and was able get things fixed for me in timely manner. Would definitely use again!

Review 11 (2024-04-28 - Rating: 5)
One of the only providers that work weekends. Quick and convenient service, also comes with a 6 month guarantee too. Worth it in my opinion. Roger was the tech that came out and he did a above and beyond job.

Review 12 (2024-05-04 - Rating: 5)
Roto rooter service guy reached on time. It was very easy to schedule the appointment. He was very professional and explained everything to me and what needed to be done before starting the work. I had called rotor rooter to get the drainpipe that connects basement pump to city drainage cleaned.

Review 13 (2024-04-15 - Rating: 5)
Took along time to dispatch plumber. It took me calling supervisor to dispatch plumber. Roger showed up and discussed my options. He was very courteous and took extra care getting the job done. Not happy with dispatch. Was 3.5 hours later than scheduled time.

Review 14 (2024-05-07 - Rating: 5)
Technician was very knowledgeable and friendly. He worked very hard to fix our problem. It took him quite a while and he got pretty grungy never complained. Was very impressed with the great service we received.

Review 15 (2024-12-01 - Rating: 4)
Very informant I enjoy talking to him. He was very helpful telling me things that he was doing.

Review 16 (2024-07-20 - Rating: 5)
Sent an awesome plumber. Gave an honest assessment with price. Very respectful of my home and cleaned up afterwards.Thank you

Review 17 (2024-03-07 - Rating: 5)
Roto rooter came out to try and address an issue we were having. The technician was very helpful, informative, and friendly. He wasnt able to resolve the issue, but we werent charged for the visit. I really appreciate their time and effort

Review 18 (2024-05-04 - Rating: 5)
We needed to call Roto-Rooter on Saturday, April 20th late in the afternoon. The technician, Nate, arrived within a couple of hours and did an excellent job. He was experienced, courteous and very knowledgeable on what needed to be done. We highly recommend Roto-Rooter.

Review 19 (2023-11-17 - Rating: 5)
Steven the Roto-Rooter employee who came to our house was wonderful. He explained what he thought he might have to do (accessing the sewer line via a clean out in our basement, rather than the one in the yard), so I would be prepared for that possibility. He was very thorough, making sure the cleared line was tested from more than one location. Excellent service job.

Review 20 (2024-02-02 - Rating: 5)
Jason and his mitigation team are amazing. They worked tremendously hard to make sure that our finished basement wouldnt leave any trace of the sewer backup we experienced. They also worked hard to preserve our furniture that we didnt want to lose to the water damage.

Review 21 (2024-03-03 - Rating: 5)
Kitchen sink was clogged. Employee was very friendly and cleared my line fast. Was visited by another person from roto rooter an hour before plumber to ensure I didnt need a water damage cleanup. Great company.

Review 22 (2024-11-22 - Rating: 5)
The technician was very intelligent and a great person to work withHes deserved of a raise.Sal

Review 23 (2024-01-26 - Rating: 5)
Were thrilled with Roto-Rooter’s service! Our plumber was on the ball from start to finish – prompt, thorough, and super professional. Our new sump pump replacement was handled quickly and efficiently. If you need plumbing help, Roto-Rooter is the way to go! Thanks a bunch for the great job!

Review 24 (2024-03-01 - Rating: 5)
The gentlemen who came to help me were professional, quick, clean, and kept me informed throughout the entire process! Luckily, our visit wasn’t worse case scenario, making their visit that much better; however, I know if it was the worse case, they would have given me the most sound and honest opinions to rectify the situation. I will, without a doubt, use their services again if need be.

Review 25 (2024-03-23 - Rating: 5)
I want to thank Roger from Roto Rooter for his professionalism on preparing an estimate and detailing all the problems with our bathroom toilet and sink. 5 stars and I recommend them highly. They are the best! I will always use them in the future.

Review 26 (2024-09-11 - Rating: 5)
James was great! Super fast response and resolved my issue on a holiday weekend!

Review 27 (2024-04-03 - Rating: 5)
Placed an emergency late evening call which was quickly answered. Jordan and Mathias were great at unclogging our kitchen drain. They arrived on time and helped out snake the tough clog.

Review 28 (2024-05-07 - Rating: 5)
Jason was the tech that came out. Immediately diagnosed the problem area and took care of it. I had an early afternoon appointment and they called first thing in the morning to move it up. All done by 11 am. Did a load of laundry problem solved. Will definitely call them in the future for any plumbing issues.

Review 29 (2023-09-08 - Rating: 5)
Jordan was great! Kind, easily explained our issue. Fixed it quickly and made sure we were satisfied. Very professional and proficient. Highly recommend Jordan and would use him again when we’re in need.

Review 30 (2024-03-03 - Rating: 5)
The technician’s that showed up to my home were great! They fixed the blockage in our sewer drain. And explained and showed additional work that would be needed so this problem wouldn’t occur again in the near future. Very professional. I would definitely recommend them!

Review 31 (2023-09-30 - Rating: 5)
3 years ago I had a minor sewer backup in my basement due to a tree root blockage in my sewer line. Thinking proactively, I recently called Roto-Rooter on a Sunday to repeat the service to prevent another potential backup down the road. A technician came the next day at 8:00 to service my sewer line. After snaking out a few smaller roots, Bob said that my water flow was strong and that I was good to go. A quality job was done in a very professional manner much to my satisfaction. Peace of mind for another 3-4 years is everything.

Review 32 (2023-03-28 - Rating: 5)
Roter Rooter you have very qualified and professional people working for you. The management staff and the support working staff did an excellent job from the beginning to the end. They showed compassion, very caring and stress free support at this very stressful time. The management team Mike, Regan and Jason did a amazing job of relieving any stress or tension from start to finish. Everyone worked together as a team and got the job done in a timely manner! I am very happy and pleased with the outcome results. You have very professional workers on your staff and they are a great great asset to your company 👍 THANKS for helping me with such great people to do the job! JOB WELL DONE EVERYONE 👏 👏👏👏👏👏GOD BLESS YOU ALL 🙏🙏🙏

Review 33 (2023-02-07 - Rating: 5)
Very happy with the service, Steven came out within 2 hrs from my call and unclogged my toilet, did a great job and with the $75 off on-line coupon the service fee was extremely reasonable! He also told me about additional problems with my system that needed to be fixed which I knew about but I appreciated him telling me! I will definitely use them again!

Review 34 (2023-05-31 - Rating: 5)
They came out the same day I called. The supervisor stopped by first to make sure I wasn’t having an emergent problem with my drain backing up. Although the appointment was later then the expected time but they called and notified me there would be a delay.The technician was professional and explained the different options before any repairs were done. Repairs were completed quickly.

Review 35 (2023-09-26 - Rating: 5)
The two young man that came to my family’s rescue were absolutely amazing. They did everything in their power to unclog my kitchen sink… They were professional and very helpful. Also giving tips on how to keep this issue from happening again… Absolutely would recommend them to friends and family…

Review 36 (2024-05-10 - Rating: 5)
Everything Went Great & CameraMan who arrived about a half hour later was Great too! However, First Tech said He was gonna check water under washer and if need be, tighten the faucets, but that did NoT HaPPeN 🥺

Review 37 (2023-11-04 - Rating: 5)
I got estimates from a couple different places and they were outrageous compared to Roto router and they did a professional job. Bob was awesome to work with kept me informed on every step of the way through the project. I really appreciate Roto router for the job they did.

Review 38 (2022-05-16 - Rating: 5)
Roto Rooter was a delight to work with. Scheduling an appointment was easy, the work done was quality, and pricing was very reasonable. Jason took the time to be sure I understood the issue at hand and my options for repair. He was professional, clean, and very respectful of our home. I will certainly be using this company again for any future repairs

Review 39 (2023-01-13 - Rating: 5)
Roto-Rooter was very responsive, thorough, and professional. Trey was the initial technician on site and took care of sewer backup in no time and also uncovered a deeper issue which would cause problems down the road. He then speedily had Ryan, another technician, come and use a camera to highlight the problem he suspected initially which he showed me all the time with a live feed. They explained the potential pitfalls that the problem could produce if left unattended. As a consumer you always have your alert up for situations where businesses can take advantage of, but there wasn’t any time during this interaction I felt that way. The professional, honesty, and realistic explanation was refreshing. The two younger technicians were reassuring to a bit older consumer and are a definite asset to the company they work for. My total bill was not small as it came to $6250, but they also offered financing options which made a stressful and costly event that much more manageable. I would recommend Roto Rooter to all my friends and family without any hesitation. Thank you again to Trey and Ryan.

Review 40 (2023-05-19 - Rating: 5)
Called these guys because my sump pump wasnt pushing water out properly, figuring it was an obstructed line. Turns out my pump wasnt installed properly, so they helped out and got everything set for me. Techs were very nice, knowledgeable and professional. Will absolutely be using them again in the future.

Review 41 (2023-10-20 - Rating: 5)
We thought we needed a new kitchen faucet and sink installation but he told us we only needed the faucet. Cleaned up the rust from old faucet, put new brackets below to be able to turn off water there, went out and got new faucet and installed. Cleaned up afterwards. Very pleasant and courteous. This is the second time we used them and will continue in the future.

Review 42 (2024-11-19 - Rating: 5)
Mike was professional and quick.He explanned everything to me.Very satisfied and will use RotoRouter again when needed.

Review 43 (2024-03-24 - Rating: 5)
Its never a good thing when you need to contact a plumber, but I will say my experience was a good one. When I called in the morning, a real person answered the phone (before 8am). She was very nice and scheduled me at a very convenient time that evening so I wouldnt have to take time from work. Gary came out and quickly and effectively fixed my issue and put everything back in its place. He explained the 6 month guarantee and also gave me pointers on how not to clog my disposal again or how at least to extend the clog free drain I now had.

Review 44 (2023-11-27 - Rating: 4)
Great service. But the dispatcher was very disorganized. Don’t text saying Rob will be here in 30-45 and 2 hrs later Mitch shows up. That is unprofessional. However, Mitch did a great job, it was more the dispatcher that upset me.

Review 45 (2023-03-31 - Rating: 5)
Every time I have had to call them, the service was prompt, professional and they always go a step further to make sure everything works and give a few tips and information before leaving. Even when they had to rebuild our kitchen sink drain because the old pipes had rotted through, they were done in record time, and they went over everything that was done and explained why it was replaced. Always the best, most helpful people.

Review 46 (2024-03-04 - Rating: 5)
Gas line repair was needed and Jason friendly and efficient. Even received a check up phone call from him a few hours after work was done to see if everything was a-ok.

Review 47 (2024-08-22 - Rating: 5)
The experience was amazing, their knowledge and expertise is second to none, highly recommend them to anyone!

Review 48 (2023-03-24 - Rating: 5)
Technician arrived as scheduled and did a preliminary assessment of problem and to develop a plan of attack. After which he began the task at hand and worked diligently to resolve the clogged drain(s). Polite & professional at all times I would recommend this tech & Roto-Rooter to friends and family.

Review 49 (2023-08-18 - Rating: 5)
Sunday morning emergency call. They were the only ones who answered. Roger was super friendly, did a great job, quick and efficient, no left over mess. Definitely would use these guys again.

Review 50 (2022-03-31 - Rating: 5)
Thomas was great! On time, professional, polite. He kept me informed of everything he was doing and what the issues were. Also offered suggestions of what will be needed in the future with my old pipes. I called and they were here within an hour of my call. This wasn’t an urgent matter but I absolutely love that they were able to accommodate so quickly. Highly recommend.

Review 51 (2023-12-01 - Rating: 5)
Our kitchen sink got clogged on Thanksgiving and the guy came out within 2 hrs to fix it. He was very professional and quick. Highly recommend.

Review 52 (2022-08-26 - Rating: 5)
Bob was our technician and was amazing! He was on time, friendly, and most importantly he was knowledgeable. He not only resolved our kitchen sink drain issues but also provided tips for future use so we do not run into the same issues.Thank you Bob!

Review 53 (2023-11-11 - Rating: 5)
James and his coworker were very professional. They also did a great job! They were able to stop the leak and replace the faucet in a timely manner!

Review 54 (2022-09-16 - Rating: 5)
I had a great experience working with Trey to help clear blockage out of my rain sewer line. Very informative on how it may have been blocked and possible options to move forward to hopefully prevent it happening again. He was on time and super quick with getting results. I’m very appreciative!

Review 55 (2023-12-29 - Rating: 5)
Very pleasant two techs, worked as a team spotting the problem and getting a solution. Cleaned up and wore shoe pads not to bring dirt in the house. Will use Roto-Rooter again if needed.

Review 56 (2015-11-11 - Rating: 5)
We had a service by Roto-Rooter today. The technician we had today was great. He was polite and got right to the problem. He was able to complete the job quickly (water jetting our sump drainage tile) and efficiently, as well as provided us an estimate for additional work we wanted done (new sump and backup sump), and booked an appointment with us next week. Thanks!

Review 57 (2024-04-03 - Rating: 5)
Jordan was professional and efficient. Roto-Rooter is lucky to have guys like him on their team. Thanks so much!

Review 58 (2024-01-23 - Rating: 5)
Love this company. Have yoy them several tines. Our technician was great. Really knew the product he was suggesting and it helped. Will call them again if I have trouble in the furure

Review 59 (2024-05-19 - Rating: 5)
Jason was fantastic He explained how everything he was going to do, and why it should be done. He was fast and efficient. Would hire them again

Review 60 (2022-02-10 - Rating: 5)
Our experience with Roto-Rooter yesterday to repair a leaky kitchen faucet exceeded all expectations! We were kept informed of their arrival time. When technicians Tom and trainee Trey arrived, they quickly determined that the leakage was due to the faucet itself and not a drain. Also, another issue with deteriorated shut-off valves was identified. As we are seniors who don’t get out much in the winter, they kindly offered to go to Home Depot immediately and get us a new faucet and install it, all in the same day. The faucet they chose is beautiful and was carefully selected to resemble the faulty one. They really wanted to solve the faucet and valve problems as soon as possible so we wouldn’t be inconvenienced any further. We are so appreciative of and thankful for the wonderful service they provided. They truly went above and beyond!

Review 61 (2023-08-05 - Rating: 5)
Had my sump pump break down on a Saturday. Roto Rooter was on site within the hour. The plumber was very professional and had the job completed within an hour or less. Very impressed. Lee

Review 62 (2024-02-16 - Rating: 5)
The master plumber is very experienced and service oriented. He solved the low water pressure issue by repiping. I am very impressed by his skill and work.

Review 63 (2015-10-18 - Rating: 5)
Excellent service. Our tech arrived, was pleasant to deal with, helped explain the process thoroughly, and did a great job unplugging a clogged main line going from our house out to the street. For a Saturday night after hours, the rate was very reasonable and it didnt take very long at all. Will definitely be coming back to Roto-Rooter for future plumbing needs. Thank you!!

Review 64 (2023-12-14 - Rating: 5)
Jordan showed up on time. He quickly diagnosed and solved the problem. We were happy that we called Roto-Rooter. It was money well spent.

Review 65 (2022-09-08 - Rating: 5)
We had a terrible leak while trying to DIY our bathroom vanity replacement. We sprung a terrible leak from the shut off valve, we are new homeowners and had no clue what to do. I immediately called roto rooters in a state of panic, they heard the panic in my voice and sent someone to me almost immediately. The plumber Seth that came to our rescue was amazing, he was very personable, had a great sense of humor and put my mind at ease after such a crazy experience. He was the exact representation of good customer service.

Review 66 (2020-06-14 - Rating: 5)
Needed assistance on a Sunday afternoon for my double sink backing up. Went online and did the schedule an appointment and within 30 minutes I got a call saying someone was on the way for service. He arrived and was very friendly and kept working at the problem even though it was a tough clog. He was very friendly and even asked if there was any cleaning products I wanted him to use while cleaning up! Very satisfied from start to finish and love the 6 month warranty for services. Will definitely call them again if I ever have any plumbing/water issues.

Review 67 (2022-05-21 - Rating: 5)
Jason was very professional, friendly, and knowledgeable with service provided. He went above and beyond his job requirements to help clean up our mess after the problem was fixed. Very happy, would highly recommend, and should we need roto rooter again, would definitely request Jason again.

Review 68 (2022-08-24 - Rating: 5)
I was very happy with Seth S.he was very professional and knowledgeable. We have a duplex and our tenant flushed many wipes down the toilet and plugged up the pipes. He was able to clear the pipe after a few hours. I highly recommend him.

Review 69 (2016-12-25 - Rating: 5)
Roto-Rooter was an absolute life-saver today! We had a sump pump fail this morning (Christmas Eve) and the guys came out quickly to replace our pump. Our technicians were extremely helpful, professional, and efficient. Fair prices, quick service - couldnt ask for more on a holiday weekend! Thank you!!!

Review 70 (2022-05-29 - Rating: 5)
Tom and Aaron showed up promptly and instantly discovered the problem making the toilet leak at the base. They explained the various best and worst-case scenarios, and neither was too expensive considering the fast service you’re paying for (under 24 hrs or less). I had guests in town, and they saved me the trouble of having to put them up in a hotel. Fantastic job and would hire again in a heartbeat. 10/10

Review 71 (2022-12-23 - Rating: 5)
My sewer line collapsed and they actually came early the same day! Explained what needed to be done and fixed it promptly! And gave me a fair price! I’d recommend them highly!

Review 72 (2016-07-20 - Rating: 5)
Scheduling an appointment was so easy! Right online I told them when I needed them to be here. I was amazed that their schedule didnt put me off a few weeks, there was availability the very next day. I received an email to confirm and was told Id receive a call 30-minutes prior to their arrival. Their window frame was 2 hours (12-2pm). I got a call almost exactly at noon and Bob was here by 12:40. He was polite, knowledgable, and explained everything he would need to do. He tightened some pieces on my kitchen sink, which had been dripping, and cleaned out the pipes which were super clogged. He made recommendations for new sink strainers and explained the layout of my pipes. Bob was great! I hope to not need their services again, but I would not hesitate to call Roto Router again in the future should I have additional plumbing issues. Thanks!

Review 73 (2022-08-29 - Rating: 5)
Jason was great. He explained everything, opened up my mainline and was clean in doing so. If I ever have any issues like this again I will contact Roto Rooter and, specifically, ask for them to send out Jason!

Review 74 (2022-08-01 - Rating: 5)
Had a backup with the main sewer line to our septic tank. Roto-Rooter was at the house within an hour. We decided to let the pipes drain overnight to reduce waste water flow into the basement. Got a call from Roto-Rooter that evening (about 6 hrs later) stating there was a technician available. Decided to wait again for the following morning, but the point is they are ready to assist!Both technicians that attended were professional and interested in making sure our problem was solved. The last selling point was the 6-month guarantee.Definitely recommend Roto-Rooter, open 24-hrs and can help resolve your sewer issues.

Review 75 (2022-09-09 - Rating: 5)
Kevin was very thorough and especially knowledgeable! We would hire him again for any project or assistance we need. He was very helpful and honest, explaining each thing he did. Exceptional customer service!

Review 76 (2020-11-16 - Rating: 4)
The Roto Rooter technician arrived quickly after my call, and soon cleaned the blockage out of our sewer line. It was an emergency, as we could not use any water until it was fixed. He was very professional and friendly, and he answered all my many questions. I would have given him all 5 stars for a perfect rating, but it has been a very long time since I needed a plumber, and I had a bit of mild sticker shock at the charge.

Review 77 (2016-12-28 - Rating: 5)
Great Job! Steven my service tech was very knowledgeable and at my house earlier than I expected. He got right to work and fixed my plumbing problem with ease. I would definitely recommend roto-rooter and hopefully wont need to but will definitely use them again if I run into another problem. A+ rating in my book.

Review 78 (2016-03-15 - Rating: 5)
I had a big problem with a plugged drain. I had limited time and didnt know what to do. I called the the toll free phone number. A friendly person helped me book an appointment right away and less than 45 minutes, the rep was at my door. He evaluated my problem and gave me a good description of the issue. He gave me time to consider the options and when I gave him the go ahead, he went right to work. A short time later, my problem was fixed! The rep, David, even helped with extra evaluation of another slow running drain, just to help! He did a great job! I would definitely call them again!

Review 79 (2019-04-01 - Rating: 5)
Fantastic... Not only was the service fast and friendly but the scheduling was even easier. Tom my technician was a great guy. He let me know exactly what was wrong and what he would do to fix it. He was in and out in about an hour. He didnt leave any mess and was very professional.Great job!

Review 80 (2022-09-09 - Rating: 5)
We were in dire need of a plumber. After calling two other companies, one saying next Tuesday and one saying next Wednesday. We called Roto Rooter and they said with in two hours. The representative called and said he had to delay but would call as soon as he could. Let’s just sayfrom the first phone call to Roto Rooter to present time, our problem was resolved within 3 hours. They will be our go to for any future incidents. The plumber was very informative and advised us of how to avoid future happenings.

Review 81 (2022-09-08 - Rating: 5)
Seth was super great! He was responsive, and worked really hard to diagnose the problem I had and tried a number of solutions to finally solve the problem. He was very professional, prompt, explained things well, and quoted price before he begins the work. Will definitely use Seth again via Roto-Rooter in the future!

Review 82 (2016-02-01 - Rating: 5)
We had an unexpected emergency with a pipe back up, and they were able to send somebody out within 2 hours of my phone call! Excellent service! Mike was great. He finished the job in a timely manner with minimal mess. Would definitely call them again :)

Review 83 (2021-11-21 - Rating: 5)
Noticed water in the basement which was alarming enough to call a plumber. so I called Roto-Rooter because of past experiences. Morgan was the tech that came out during the Bills game to fix the issue. He found the problem Replaced the water line, the failed angle stop and checked the gaskets on both toilets to make sure there were no leaks. He did an awesome job and I am very satisfied. He even provided a multi line discount because he worked on multiple rooms and that was much appreciated. I still have to deal with the water damage and mold remediation but the root cause was resolved so thanks Morgan .

Review 84 (2023-11-30 - Rating: 5)
Jordan was extremely professional and knowledgeable. He explained every step of the fix and got us taken care of quickly. Thanks so much!

Review 85 (2023-09-13 - Rating: 5)
The service tech was identified prior to arrival. He wore shoe covers in the house. He explained the contract and cost and shared information to let me consider proactive measures that may keep me from having a repeat situation.

Review 86 (2016-01-10 - Rating: 5)
Roto-rooter was great, they came out the same day that i had called which was surprisingly great. When your employee arrived he was very friendly and was confident that he could fix the problem on the spot. When he gave us the estimate and asked if we wanted it done now, we said that we would feel more comfortable waiting until morning he did not pressure us into having done right away but assured us that he could do it now or tomorrow would be fine too. He then called to double cheek to make sure their was time available for the next day. The next day they they came right on time and on top of that they called and gave us a heads up that they were on the way like they had done for the initial visit, which was great. The problem was fixed quickly and we felt at ease that it was done right with a 6 month guarantee. Great experience all the way around and i will be recommending your company to friends and family ... THANK YOU!

Review 87 (2022-08-10 - Rating: 5)
Kevin was amazing if I could give him 10 stars I would. He was very knowledgeable and even though unfortunately I didnt need a leak repaired. He still had great tips to help with my situation. Thank you so much again for all your help.

Review 88 (2015-11-06 - Rating: 5)
For these second time since being in our home we needed emergency plumbing late at night. The call center guy was so polite, helpful, and empathetic and also had all our previous information from the other service call all ready. He gave me a 2 hour window which we were OK with but within minutes of hanging up with him the dispatcher called and said the technician would be there in 30-45 minutes. Even better! Dakota came and was very professional and polite, set our expectations up front and some how managed to be quiet enough to not wake our 3 year old sleeping right across from where he was working.

Review 89 (2015-01-25 - Rating: 5)
We had a plumbing leak beneath our tub in the upstairs bathroom. It required a partial removal of the ceiling and extensive repairs. Our service guy was knowledgeable and friendly. He did a great job and not only fixed the problem, but also added an easier access for me to do maintenance if the pipe gets clogged. He cleaned up the work area better than it looked when he arrived. I would recommend them to anyone, and will not hesitate to use their services again

Review 90 (2016-08-24 - Rating: 5)
Everything from scheduling the appt online for the same morning, to when Mike our service technician arrived was simple and quick. He was knowledgeable and helpful and eliminated all the problems with my septic lines. He even used the coupon I found online when I scheduled the appt. Thank you for such a Great Job well done! I definitely know what to do if ever I run into this problem again, RotoRooter to the rescue.

Review 91 (2017-03-25 - Rating: 4)
Technician showed up quickly, but without the call ahead service that was promised. He was kind to my kids and took the time to explain the issue. I ended up spending more money because I felt more work needed to be completed. He was helpful and fixed the issue!

Review 92 (2016-10-22 - Rating: 5)
Service was great. Estimate was right on and no hidden costs. Our technician Nick was friendly and very neat. Showed me what the problem was and fixed it quickly. We had tree roots that had grown into our sewer pipe and clogged it completely. They sent someone out on a Friday night at 10pm and the cost was the same as if it was 10am. I will use them again.

Review 93 (2022-02-25 - Rating: 5)
Roto Rooter showed up promptly when we had a septic/clog emergency. They helped get us out of a very stressful situation. They were friendly and professional and up front about the options and pricing. I would highly recommend their services.

Review 94 (2015-10-24 - Rating: 5)
We have always had great and quick service from Rotorooter Plumbing.When we have a problem they usually arrive within an hour of our call. When the problem is fixed there is no mess left behind. Technicians are always pleasant and courteous. Love the quick service and job well done.

Review 95 (2016-02-23 - Rating: 5)
Very pleased with how quick they were able to get to my home. The service was fast and to the point. The gentleman that came to fix our sink was polite and courteous, also he didnt make or leave a mess which was certainly a plus!! I also was able to use a coupon from their website which helped with the cost of the service. I would definitely recommend Roto Rooter.

Review 96 (2016-02-17 - Rating: 4)
We have a clogged sewer line at our home. The Technician arrived in the morning. I reviewed the problem with him, he discussed what service he could provide including the details of the service. I agreed and he proceeded to fix the issue with his equipment. While I was observing the process, the tech was very helpful and courteous. He discussed and showed how these siuations happen and reviewed options on preventing this from occurring in the future. He was very skillful.Would highly recommend using this service in the future.

Review 97 (2024-12-01 - Rating: 5)
The petson that came out was awesome, understanding and friendly

Review 98 (2016-10-21 - Rating: 5)
Roto-Rooter was a fantastic company to work with. they came out immediately. I couldnt believe how fast they came out. then wanted to come within the hour that I called but that was to soon for me so they came out the next day. the workers were very knowledgeable. they figured out what the problem almost immediately. part of my yard had to be dug up to fix a crushed pipe. a second crew came out to dig it up within that hour. it was fixed a couple of hours later and they put the yard back together and left no mess. I highly recommend them. I was very glad to have made the call.

Review 99 (2022-07-02 - Rating: 5)
Steven was phenomenal! As an inexperienced homeowner I didn’t know what to do with a clogged sink. Steven was informative, patient and caring as we troubleshooted options for my repair. If you’re looking for service, Steven is the only person you should book with! You won’t be disappointed.

Review 100 (2020-09-26 - Rating: 5)
Roto-Rooter came out ASAP to fix a gas leak at our home. Mike did a great job and was very knowledgeable. The gas company found no problems with the work and got our gas turned back on. Would recommend.

Review 101 (2021-09-13 - Rating: 5)
The technician, Joe, did an excellent job explaining what he was doing. He was very informative and professional. He did what he could do for my issue but the problem was more involved. He suggested we talk with another professional within the company with more diagnostic equipment. I highly recommend this company and this technician.

Review 102 (2016-07-31 - Rating: 5)
Cant find the words to say how pleased I am with Rotor Rooter! I can say that my service technician, Steven, was excellent. He was timely, professional and determined to fix my plumbing problem. In addition, Rotor-Rooter backs up everything they do with a warranty - and also helped out with a coupon! I have to admit, I was a little worried about the cost, but my technician really worked hard until the issue was resolved. I am so relieved and pleased. I will highly recommend RR to anyone - you just cant go wrong making that phone call. Thanks Roto-Rooter!

Review 103 (2015-12-16 - Rating: 5)
Excellent service at a fair price. I had a plugged drain stacked that cause a backup in the upstairs bathroom. Call Roto-Rooter around 8:00 AM, they came within an hour, removed the toilet, snaked the drain, inspected with camera, replaced the toilet, and cleaned up. Everything was working and they were gone by 10:00 AM. A few years back I had a plug in the line to the street. Same fast service at a reasonable price. Also there is always a coupon on their website.

Review 104 (2022-11-04 - Rating: 5)
Ben, our plumber, evaluated the problem, discussed in depth the repair process, time involved and the cost. He performed his work professionally and was very personable as well. I will request him for any future needs.

Review 105 (2021-12-06 - Rating: 5)
Kevin was very responsive, knowledgeable, and took care of the issue ASAP. He explained everything he was doing and gave me tips on how to prevent issues in future. He was extremely professional and personable. I will definitely be using this company again!!

Review 106 (2015-08-23 - Rating: 5)
Note: This qualifies for an entry in a sweepstakes to get a full refund for the cost of service, though I dont believe that has had an affect my review score. Our Technicians name was Chad, he showed up within an hour of us calling Roto Rooter for Service and was extremely professional and knowledgeable. He answered all questions to my satisfaction, quoted a price before starting work and was extremely efficient.We had a main-line clog leaving the house which was cleared in less than an hour from arrival. The price was slightly higher than the national average estimates I had viewed. Given the speed the work was done (under 2 hours from calling to line cleared), Id say that was an acceptable trade off.

Review 107 (2021-04-02 - Rating: 5)
Matt O #103 and Nick (the newbie) did an amazing job! They were so polite and really took their time making sure the job was done efficiently. They were at my home for almost 12 hours I felt so bad but am so appreciative of the work they did!

Review 108 (2015-11-19 - Rating: 5)
We were told an employee would be here between 10Am to 12PM but one did not arrive until 2:15. You were understandably busy, and I did have the whole day off, so it wasnt too much of an inconvenience. That aside the service was excellent. Fast & professional. If the job is too big for me , we call you guys ( to the relief of my wife) to get it done right.Thanks again to Daniel S. & Dakoda B. & all at Rotor-Rooter !

Review 109 (2014-11-29 - Rating: 5)
The tubs in my basement were backed up and I was unable to do laundry. I telephoned Roto-Rooter yesterday afternoon. When I told the lady that this wasnt an emergency, she scheduled a morning appointment. I was called about 7:30 this morning and the technician, Mike Marks, arrived within 45 minutes. He was very polite and was able to clear the clog in a short period of time. I am very happy with this service.

Review 110 (2020-09-17 - Rating: 5)
We called rotorooter due to a clogged bathroom sink drain and they were onsite within 2 hours. The service technician, Tomm, showed up and provided us with a free estimate and a complimentary snake drain of the roof vent. While the roof vent wasnt the issue, Tomm quickly identified the problem as drywall mud clogging up the sink drain. Tomm was able to clear the clog pretty quickly and cleaned up after himself as well. Tomm also took all proper precautions in light of the coronavirus and even used boot protectors to keep our house clean. The price was very fair and reasonable considering the amount of effort and thoroughness that Tomm demonstrated. Id highly recommend rotorooter to anyone with a drainage or plumbing issue, they do great work and are consummate professionals!edit: the Technicians name was Tomm, not Matt. Updated review accordingly.

Review 111 (2022-05-29 - Rating: 5)
Had to call Roto-Rooter for another drain cleaning job but while they were here working on that it was discovered my sump pump ceased working.So two birds got taken care of with one visit. I am thoroughly impressed with the technicians knowledge and professionalism. We also discussed water heaters too as mine is old and I wished to be prepared with knowing about them before a replacement becomes a necessity. The work was accomplished quickly and neatly.Previous review:When our basement utility sink stopped up and wouldnt drain the washing machine water right before New Years Eve we knew to phone Roto-Rooter as we had over the years for such things as incidents with a cracked toilet tank to a hot water tank replacement. Our service technician, Dave, was able to assess the situation, locate the clog and suggest several options for treatment. We went with the one that seemed a sure bet and Dave was able to successfully undo the clog. We feel we can always count on Roto-Rooter to get the job done right and we appreciate their honesty and dependability.

Review 112 (2016-10-31 - Rating: 5)
I had a really good experience with the folks representing Roto-Rooter in my local area. I had water backing up in my basement utility sink. It was determined that the main line that the house feeds into in order to get to the city sewer , in front of the house was compromised. It turned out to be an expensive repair although the techs that came out were sensitive to this issue and did everything they could to make the situation as manageable as possible under the circumstances. I would recommend there services being I am very satisfied with the way the situation was handled and ultimately the repair that was done.

Review 113 (2016-03-08 - Rating: 5)
Great work. My basement sink was backing up and overflowing with water from all over the house. Roto-Rooter sent someone out within the hour of me requesting service. The gentleman was very professional and informative on what the issue was. The matter was resolved within a hour. I would recommend Roto-Rooter, excellent customer service, and great professional work.

Review 114 (2024-06-13 - Rating: 5)
Very professional work, i’m very satisfied

Review 115 (2015-12-11 - Rating: 5)
Roto-rooter did a GREAT job. It was easy to schedule an appointment and the serviceman arrived within the allotted time frame. They were called to unblock a clogged sewer drain. The service man was professional, and described what needed to be completed as well as discussed what the charges would be prior to starting the work. Thanks for giving the job done quickly and professionally.

Review 116 (2023-06-16 - Rating: 5)
Excellent and timely service as always from our local Roto Rooter. The crew that came out was timely, efficient, and courteous. We will continue going back for all our plumbing needs.

Review 117 (2017-04-01 - Rating: 5)
Our experience with Roto-Rooter was excellent the guys were very experienced we started out with one guy and his work partner came out and helped without him giving him a call. They took their time they were very professional. I will hate to say I will call them every time I needed them because I dont want to need them again but if I do I know who to call. The price was not as bad as their reputation says. And they do offer other services. Thank you Roto Rooter

Review 118 (2016-04-24 - Rating: 5)
We brought roto rooter in to clean the drains for the whole house. We own a small ranch so we have 5 drains as well as the main line out of the house. The technician started by cleaning the pipes in the basement then he went back and cleaned individual problems from the first floor. Our tub drain has always been slow as well as the bathroom sink. He was able to quickly and efficiently remove hair and black thick build up from various locations. He then ran his big machine down the main line out of the house. Altogether he was at the house about 3 1/2 hours. With the coupon we paid about $600. We have never experienced the bathroom tub/sink work so well. I would compare the feeling of using the bathroom now to how a new bathroom might feel. Altogether my wife and I are very pleased and will be recommending to our friends.

Review 119 (2017-01-15 - Rating: 5)
We could not be happier with our service. Our technician, David, was polite, understanding, and so patient. His strong communication skills were invaluable in explaining our situation. We had some trouble with our home warranty company and David took the time to speak with them and the patience to deal with that companys shortcomings. We had used a different drain service provider prior to Roto Rooter for the same problem and we found Roto Rooter to have a better price, offer better service, and even provided a six month warranty; the other company did not even offer any warranties. We will be choosing Roto Rooter from now on!

Review 120 (2017-01-08 - Rating: 5)
The service is absolutely fantastic. I called around 1 pm and the issue was resolved by 2:30 pm. The technician, RJ, was very efficient and helpful. The six month warranty really puts the mind at ease as well. Keep up the great work and thank you for your service.

Review 121 (2015-06-28 - Rating: 5)
I was given a call to let me know my technician was on the way, he arrived within the 2 hour window I was given. Roto-rooter plumber did a great job unclogging my downspout drain in a timely fashion and explaining to me what was going on, all the possible reasons my drain was clogged and how to prevent it in the future. I highly recommend them

Review 122 (2016-06-20 - Rating: 5)
David and Jim were both very helpful and kept me informed of arrival times when our sewer backed up on Fathers Day. They did everything they could to open the drain but the line had failed and the trap had to be replaced. Lance and his crew were out early the next morning, and they took care of contacting the town for permits and all the utilities before digging. Our sewer was usable again just after lunch. They even came back out a couple hours later when all the sewage going back into the floor drain was too much (and brought some debris down too), and cleaned the pipe out again so our basement could be cleaned. Everyone was very professional, friendly, and communicated to keep our minds at ease and cause as little stress and inconvenience as possible.

Review 123 (2024-05-18 - Rating: 5)
Great service Roger was great very knowledgeable and understanding to my service issue. I highly recommend Roger and Roto - Rooter👏👏👏.

Review 124 (2021-02-01 - Rating: 5)
Needed emergency plumber to locate and repair a busted pipe that froze overnight in a house we were closing on in 24 hours ...Called roto rooter immediately, (having used them in the past multiple times with great success).Thier compassion for our situation is always appreciated.The dispatcher was able to get the call out fast ,coming to my aid .Tom arrived quickly ,assessed the problem ,and called in Andy for assistance. Both boys were efficient, professional and compatitant.They worked in tandem in very tight quarters, had a wonderful report with each other and with us .Explaining what the problem was and how easily it could be fixed gave me confidence that this crisis had be inverted indeed.I would whole heartedly recommend this pair of heros and thier company to anyone in need of outstanding service .Thank you again for saving the day !!!

Review 125 (2016-01-13 - Rating: 5)
I was treated to a resolution of my problem and the service was quick, professional and thorough. I went from having a significant leak in my basement, to having the system corrected within a very short time.I was surprised that an on line service appt at 11:30pm would result in a plumber at my door the following morning at 8am.No need to order parts, schedule another call, or return to the office for an estimate. Everything was fixed immediately!

Review 126 (2017-01-02 - Rating: 5)
Unfortunately, just before the holiday I had a plumbing issue. Having rendered services previously, and it was fast, and super friendly service. How ironic that I would have the same plumber from the previous job Matt G. 371. I was not pleased needing a plumber hours before family came to gather, but very pleased that it was Matt. He is truly a pleasurable person. If there is a need for plumbing service, because of him I would call the same company again.Thank you!!

Review 127 (2022-12-09 - Rating: 5)
Thanks to Robert ,Jason, and Scott the entire of repairs, clean up, and mold inspection was explained and they are a great team. They communicated with me regularly with updates and how everything would happen step by step. Thanks again

Review 128 (2022-08-01 - Rating: 5)
Integrity, it’s all I ever ask for and Kevin fromRoto-Rooter delivered it and more.The service was prompt, as advertised and I could tell Kevin cared about the service he provided and it’s reflection on Roto-Rooter.I wish I received even a fraction of this level of service and integrity when dealing with other business.

Review 129 (2015-08-12 - Rating: 5)
Roto-Rooter was great. They came the same day I called even though it was a non-emergency service. The plumber offered me multiple options and explained exactly what hed do. He had all the parts and was even kind enough to use some of the parts I had to save me money. RR was much more affordable than another service I called.

Review 130 (2015-09-17 - Rating: 5)
I set the appointment because we had issues with the kitchen sink backing up. The technician was courteous and explained what he anticipated the problem was and then presented the cost up front. When I said I had a coupon he said that would apply for the service I was getting. As he did his work he described what he was working on and mentioned some alternative tests he wanted to try. The service was not long as I needed to get to work. He even checked the main drain out to the road to make sure we did not have an issue with that. He then recommended a monthly treatment Pipe Shield that would keep the drains in the house clean. We purchased that. All in all great service and I would recommend Roto-Rooter to others.

Review 131 (2016-11-17 - Rating: 5)
Extremely pleased with the service. Mike #3471 arrived within 2 hours of my call. He was thoroughly professional, courteous and careful to leave the area as clean as he found it. We have been dealing with a slow bathroom drain for too, too long. I wish we had called in the pros months ago!

Review 132 (2017-01-13 - Rating: 5)
I called to make an appointment to fix my clogged sink, was surprised they were able to accommodate me that very day. The technician, Dave Schnittker , was very pleasant and succeeded in clearing the drain, which was a bit more trouble than I originally thought. I am very happy with the results and would recommend root rooter to anyone with plumbing needs.

Review 133 (2020-09-28 - Rating: 5)
The gentleman that did the work was outstanding, he was neat and thorough, communicated and pleasant extending a gas line for a dryer and stove. The only issue was the overall cost, it will make it almost impossible to use moving forward on other jobs. If the pricing was more reasonable, I would say they got a 10 out of 10.

Review 134 (2021-11-15 - Rating: 5)
Excellent representative, came in only an hour from my call (despite our issue not being time sensitive). Construction materials clogging the drain were easily cleared out in minutes. Whole process about a half hour. Great work.

Review 135 (2017-02-26 - Rating: 5)
Couldnt have been happier with the service technician Tommy P #1075. Listened to all the issues that I was having while remaining patient and understanding. What seemed to be a straightforward cleaning of my drainage pipe turned into a not so simple job due to massive root quantity in the pipe. I would most definitely use this service again due to the professionalism and care showed by Tomm. His behavior and attitude on a very cold windy day reflects very well on your company and I hope all your employees are like this.

Review 136 (2016-03-19 - Rating: 5)
Our hot water heater was leaking all over the basement one evening. Roto-Rooter came the next day and replaced it. We didnt have to wait long at all. The service was excellent, and they cleaned up the area. Now we have hot water again. I would highly recommend them.

Review 137 (2023-10-14 - Rating: 5)
Very professional and very fast response. Jordan was great. This was the second visit. First guy came in and looked at the drain and said it was nothing he could do.

Review 138 (2017-04-13 - Rating: 5)
Service Tech.Matt G(#371) arrived during the allotted time as indicated by the home office. He was courteous and professionally dressed. After reviewing the situation, was up front with the price and the needed parts for the repair. He repaired the toilet wax ring that was leaking, and so far the area underneath has dried up. Thanks for a job well done.

Review 139 (2016-02-02 - Rating: 5)
My experience with Roto-Rooter was nothing but positive, and their service was very professional. I am a first time homeowner, and had a plumbing problem in first month. Frank, our technician, was very knowledgeable and was quick to diagnose the problem. He took the time to help me understand the what he needed to do, and why, which I greatly appreciated since this all felt overwhelming. Although I hope to have no more problems, I will call Roto-Rooter in the future. I was nothing but pleased with their service.

Review 140 (2015-10-03 - Rating: 5)
Great service. Bob showed up with Joe, they used the snake on the main line, cleared everything out then did a rootX treatment. Very diligent and respectful gentlemen. Highly professional and in depth on future maintenance . Dispatch also was excellent and courteous, they gave a pre-call informing me exactly when to expect them. I would recommend this company to anyone . Thank you for turning a big head-ache into a painless experience.

Review 141 (2015-12-13 - Rating: 5)
IT WAS GREAT! Roto-rooter responded quickly, Chad made sure he knew what was wrong and how to fix it before starting the repairs.He installed a bathroom faucet and install a frost free hose bib and new ball valve shut off. the jobs were done professionally, efficient and in a timely fashion. Im very please with the service

Review 142 (2015-11-22 - Rating: 5)
Great service from Roto-Rooter. I called another company first by accident and paid $200 for work that didnt fix the problem more than for a couple of hours (and they told me they could fix the real problem for $4,500). The next day, I called Roto-Rooter and they came immediately and the technician (Daniel) professionally and cost-effectively fixed the problem for good. The hours are flexible and the technicians are smart and thorough. I am sticking with them in the future!

Review 143 (2016-11-27 - Rating: 5)
Dan Sprague came out tonight to fix our plugged sewer line. Dan responded with in 30 minutes, diagnosed and quickly unclogged the drain line. He was courteous, knowledgeable and offered good advice on what was needed to repair our broken sewer line. Good service!

Review 144 (2016-11-11 - Rating: 5)
We just just installed a new dish washer (fyi not our first one), and we noticed a steady leak under the kitchen sink. Neither my husband nor I know a plumber. I found rotor rooter website and read the good reviews. The technician arrived to my house in less than an hour. This was amazing considering it was 930 at night and my children just went to bed. Matt 371, was a professional and kind man who had fixed our problem quickly and efficiently. We owe him a lot of gratitude. Thank you Matt.

Review 145 (2016-01-12 - Rating: 5)
This is the third time Ive used Roto-Rooter in the last six months. This time it ended up being a leak hose in the kitchen sink. Scheduling appointments is easy. The Repair Technician showed up on time. He was courteous and conscious of keeping the house clean. He figured out what was wrong quickly and ordered the correct part which was mailed to our house in about 4 days later. I was instructed to call the general number when the part came in so the Technician could complete the job. The Technician was at my house within an hour of my call and completed the fix. I am a very happy repeat Roto-Rooter customer.

Review 146 (2016-01-15 - Rating: 5)
Roto -Rooter you rock !! Rotor- Rooter.. Just left our home approximately 20 minutes ago. I am writing this review quickly because they were quick. From the time we called until they were done was approximately 2 hours. Albert & Benjamin were our technicians they were very professional and knowledgeable. They came in.. diagnose the problem and went right to work. The cost was reasonable, they explained what needed to be done and answered all our questions.We definitely recommend !!!

Review 147 (2016-08-16 - Rating: 5)
We had another appointment scheduled with another known plumbing company, but was treated very rudely on the phone and cancelled once we rescheduled with Roto-Rooter. They came within the hour as we were told and on a Sunday of all days. Highly recommend.

Review 148 (2017-04-03 - Rating: 5)
We had a clogged drain line running out to the street and our basement flooded. Jim came out right away and cleared the line in just a few minutes. He was very thorough and explained everything as he did it. He was very friendly and professional. He showed us our clear line with the camera all the way to the street. Excellent job, Jim. Thank you.

Review 149 (2016-12-06 - Rating: 5)
Had a problem with a clogged outside drain and water backing up into the basement. My appointment window was between 3 and 5pm. My tech was there at 3pm. David did a quick inspection to assess the problem, gave me a quote and with my OK, began to fix the problem. He solved the problem quickly but took the time to make sure all roots and debris were completely removed and did a thorough cleanup afterwards. David was friendly and well prepared. He was nice enough to answer other plumbing questions I had. I would recommend David and Roto-Router to anyone in need of quality plumbing service.

Review 150 (2016-09-27 - Rating: 5)
Technician Kevin arrived quickly (within 2 hours of calling) and was extremely polite and thorough. I had a backup in my basement and have had root issues for many years and usually schedule a yearly cleanout. With the hot, dry summer it simply slipped my mind and of course an evening backup occurred during a heavy rain. This company delivered beyond my expectations. Kevin snaked my line out at least 4 times to insure that it was thoroughly cleaned out. Very impressed with the level of service and now will always call Roto Rooter for my plumbing issues! Kevin went above and beyond!

Review 151 (2017-03-07 - Rating: 5)
We had our drain in the basement flood and within 20 minutes of my husband calling Brandon and Dakota were here. They did an excellent job on our drain. They had the drain unclogged and everything cleaned up within an hour. I couldnt believe how great Dakota and Brandon were. They are excellent workers. My husband and I were just amazed at how fast we were served. Thank you Roto Rooter and thank you Brandon and Dakota. Paula & Rich Kirby

Review 152 (2022-05-14 - Rating: 5)
I had a stubborn clog of hair and grease in my kitchen drain. Bob from RotoRooter was able to break through and remove the clog without causing damage to the drain itself. Very professional. Answered all of my questions. Sink continues to drain properly since Bob was here. Thanks, Bob!

Review 153 (2016-08-07 - Rating: 5)
My Bathroom sinks were so plugged that it took hours for them to drain. Kevin was able to unplug the pipes within an hour. He explained what he did to fix the issue and how to maintain my drains for the future. They were able to fix the problem even though it was a weekend. Thank you!

Review 154 (2022-09-19 - Rating: 5)
It was a great experience. He cane in ad did his job didnt take long as long.I did not feel uncomfortable and the person Seth Silvashy was very informative because god know I didnt know anything I will recommend him again..

Review 155 (2015-12-18 - Rating: 5)
Came home last night to a leaking main drain line. Called Roto Rooter. Fast efficient intake. I received a phone call just before the technician arrived. Technician was here at the scheduled time. Less than 2 hours from my initial call. Was a pretty big job. Problem solved. Very satisfied. Fast, professional, capable service

Review 156 (2016-05-04 - Rating: 5)
We were just serviced by Roto Rooter. The technicians name was Jim McNeil and he was very polite and knowledgeable. We were very pleased with his work and he was able to assess and service the problem we were having. We would absolutely recommend him to our friends.Sincerely,ken and Carla Nagel

Review 157 (2016-04-08 - Rating: 5)
I had a recent service call for a sewer overflow into my driveway. This has happened before in my heavily treed neighborhood. I knew who to call, since Roto-Rooter has taken care of this in the past for me. They are always, prompt, professional and friendly. I would not hesitate to recommend them for any plumbing service you need.

Review 158 (2015-11-20 - Rating: 5)
Hello! I am writing to give positive feedback on the experience I had today with Roto-Rooter. I had a problem with a clogged pipe from the house to the curb and I had ponding water by the sidewalk and with bad weather coming in I wanted to get it fixed quickly. I called the number from Google with the closest location and got the lovely Ashley on the phone and she scheduled an appointment that day 2 hours later with instructions for the guys to call my cell phone. Not only did the guys call, they got here early, analyzed the problem, requested a power hook-up which I gave, they did their job and Im a happy camper. What was the problem...leaves and soot in the pipe! They were professional, courteous, explained the procedure and fixed it. I would recommend them to anyone!

Review 159 (2016-11-30 - Rating: 5)
I called Roto-Rooter first thing in the morning about my sewer system not draining. Within a half hour, two technicians showed up at my door. They took a look at the problem first, then brought in the equipment that was needed. It was very heavy, but they were gently with bringing it down the stairs to the basement. From there, they went ahead and diagnosed the exact cause of the problem and resolved it. One of the guys was in training, so he was asking plenty of questions, possibly even some for my benefit. Both were extremely courteous and professional and answered all of my questions. Once the problem was solved, the experienced technician explained the cause of, fix to, and how to prevent the issue I had. He also contacted a specialist to reach out to me to further ensure that this problem did not occur again. I was extremely grateful for the quick response and resolution to my problem, and I will definitely use this company again in the future.

Review 160 (2016-12-19 - Rating: 5)
Service (from phone rep to plumber) was professional and friendly and FAST. I called around noon on a Sunday and had service by three pm. We didnt catch the plumbers name, but he diagnosed and fixed the problem all in about an hour. He was courteous and named the price before getting started, which we always appreciate. We will def use this company again!

Review 161 (2015-07-07 - Rating: 5)
I would highly recommend Roto-Rooter as i have used their services many times and the work has always been top-notch. Their technicians are prompt, professional, knowledgable, and their follow through on projects is 100%. If you ever have a plumbing emergency, they are usually there within a very short time and offer free estimates before they start any work. Dont hesitate to call!

Review 162 (2016-02-17 - Rating: 5)
We had a leak in our basement. They came within a few days to check it out and told us what was needed. They came the next day and solved our problem. My husband was extremely satisfied with the quality of the work. We would definitely recommend them and call them again.

Review 163 (2015-02-11 - Rating: 5)
This was the second time we used them in 2 weeks. Mike showed up within an hour explained everything then fixed the problem. Very professional and knowledgeable. This company is our first and only call when we have a plumbing problem. Fair pricing and professional service, what more could you want.

Review 164 (2021-11-21 - Rating: 5)
Technician was efficient, courteous, knowledgeable and professional. He took time to answer all my questions. The work was just completed but does appear to be well done. The work and the attitude were satisfactory, would definitely recommend👍

Review 165 (2016-01-27 - Rating: 5)
Great response time and Excellent Service! Jim M. was professional, friendly, and efficient in clearing our drain. He took measures to contain messes. Once the drain was cleared, Jim completely cleaned up before leaving. Awesome Job Jim! Thanks for all your help!

Review 166 (2022-06-16 - Rating: 5)
Steven and Albert were wonderful. They were knowledgeable and friendly. Honestly couldn’t have had a better experience. Also was able to purchase the drain cleaner they offer which really seemed to help the issue. I would recommend purchasing that with your visit.

Review 167 (2019-04-09 - Rating: 5)
Had an emergency called Roto rooter everything was handled in an hour I was so upset so emotional Dave Schnittker came to my rescue fixed the problem but more than that took the time to make sure that I was OK did a fabulous job Sometimes it’s more than just a house matter sometimes we need technicians and a human thanks Dave I will never use anyone else or go anywhere else Roto rooter was there for me. Service technician 978 what a great job you did thank you.

Review 168 (2016-11-25 - Rating: 5)
Thanksgiving day I needed someone to come out ASAP. Roto-Rooter showed up in an hour! They charged me a customary flat rate for the repair-nothing extra for it being a holiday. Mike M. Did not cut any corners and made sure he spent all the time necessary to fix the issue. Thank you!

Review 169 (2020-11-16 - Rating: 5)
Roto rooter is always responsive and sends someone out within 24 hours. Our hot water heater needed to be replaced over the weekend. Replacement was timely. Thomas was knowledgeable and did a great job. He was courtesy in the home, wore a face mask (Covid precautions), and left the basement clean.

Review 170 (2015-03-05 - Rating: 5)
While there was a delay in response time from the initial time estimate once Ray F arrived on site he worked quickly and efficiently to resolve our plumbing issues within about twenty minutes of his arrival. He was professional and pleasant. We would be more than happy to have Ray (3127) address our plumbing needs.

Review 171 (2016-05-16 - Rating: 5)
We had a clogged drain, we called they gave us a 10am appointment, they called said the tech could come early. He arrived, he took care of our floors by protecting his feet. The tech was knowledgeable, efficient and courteous.

Review 172 (2015-09-22 - Rating: 5)
The technician got to my address in less than 30 mins after booking my appointment. I was shocked to find out that my daughter put a Kcup down a toilet. The tech worked fast and cleaned up after himself. I would definitely recommend this company and the technician.

Review 173 (2016-07-21 - Rating: 5)
Excellent experience. Prompt, skilled, quick and informative service. We called in after the everything had backed up and as a result the basement was starting to flood. Bob Warham (#254) arrived right on time and had us cleared out in less than an hour and all for an affordable rate. Should another problem arise in the future, well be using this service again.

Review 174 (2016-11-10 - Rating: 5)
We use this company for the last 8 years. Every time we call with emergency, they come very quickly, even in the evenings and weekends (including one Thanksgiving evening!). Day before yesterday our toilet started leaking, we called in the evening, got estimation same day and yesterday morning new toilet was already installed! They even cleaned the dark spots from the old toilet and all the floor. Thank you very much for your excellent service!

Review 175 (2024-08-03 - Rating: 5)
Service technician was very prompt and pleasant. He was very knowledgeable and took care of the issue quickly. I will definitely call them again if I need a plumber in the future.

Review 176 (2017-04-12 - Rating: 5)
We recently had water in our basement, and Roto-Rooter was able to remove the blockage and clean up the contaminated water within two days. Special thanks to Chris, Dave and Tyler for helping us with the cleanup and answering our questions. We also had Brian to help us with working with insurance; it was a painless process. Would definitely recommend to anyone in need of plumbing or water restoration services.

Review 177 (2016-01-30 - Rating: 5)
Bob got here within an hour. He is very experienced and swift on what he is doing. Take care of problems we called for and even little problems we didnt detect ourselves. Great guy, very friendly and helpful. Price is very reasonable too. I will definitely recommend Bob and Roto Rooter to friends and neighbors.

Review 178 (2021-12-02 - Rating: 5)
The service person came and looked at drains and smelled bad odor. As he check outside, noticed that pipes were not clogged and suggested an enzyme breakdown rather than trying to snake my pipes and charge me more. He seemed knowledgable and was professional with trying to help improve the issue.