Roto-Rooter Plumbing & Water Cleanup

Located in Buffalo, New York

Address: 135 South Ave, West Seneca, NY 14224, United States

Phone: +1 716-773-2257

Rating: 4.9

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-01 - Rating: 5)
Roto Rooter is always very knowledge, punctual and professional. Theyll unclog your line and inform you of whats going on. Matt the camera guy specifically goes above and beyond to figure out what the issue is and tries to get you on the quickest path to a solution.

Review 2 (2024-09-19 - Rating: 5)
Chris did an amazing job! The quote was very reasonable and the work was better than expected.

Review 3 (2024-12-17 - Rating: 5)
Roto-Rooter is my go to for any of my plumbing needs. They came within an hour after my basement was flooding after water backup. Ron came to clean out the main sewage line and I was all set. He explained everything and did a great job. Great communication and quick response! Highly recommend!

Review 4 (2024-09-17 - Rating: 5)
Unexpected clogged sink that was beyond my skills to fix. Needed a professional. Called Roto Rooter and in less than two hours they were at my front door. Less than 30 min after that the problem was fixed and they were out the door. The tech was extremely professional. He respected me, and my home. I just felt bad that he had a 90 minute drive in late afternoon traffic to get home! He was good natured about it, though. Well done!

Review 5 (2025-01-02 - Rating: 5)
Ronald came out quicker than we expected, evaluated our plugged drain issue and went right to work fixing the problem. He was very courteous and knowledgable and everything was completed within a very reasonable amount of time

Review 6 (2024-12-25 - Rating: 5)
Ronald was fantastic. He gave me a great assessment of what he thought was going on and an estimate for the work to fix it. He also gave me some options I could do myself to save money and maintain the drain system. All on Christmas Day!!!!

Review 7 (2024-11-27 - Rating: 5)
Our Roto-Rooter experience with technician Jason was great. He was very professional, quick but thorough, thoroughly explained everything going on and he was very pleasant to interact with. Highly recommend Jason and Roto-Rooter services.

Review 8 (2024-10-07 - Rating: 5)
Called in the morning, came out same day, explained what needed to be done and got everything working back like new! The guys were very personable and knowledgeable, would highly recommend them to anyone!! Fair pricing as well, no “emergency” service fee for same day repair!!

Review 9 (2024-08-22 - Rating: 5)
I had a plumbing emergency on August 20th , 2024.Every other company couldnt send anyone until Thursday or Friday & Roto Rooter was the only ones to be able to send someone that same night.Our plumber Nathan arrived 30 minutes after we called & stayed until almost 3 am trying to fix our issue.Nathan once again came this morning with a team (John , Connor , Raven & Dylan) & they were all great.They explained the issues were having in a detailed manner & were such a great help.Would highly recommend them.Edit:Roto Rooter came back today August 22nd to do more work.Travis & Steve were amazing with the excavation process & spotted more issues that we werent aware of which I appreciate.

Review 10 (2024-12-31 - Rating: 5)
Devon was professional, thorough and went out of his way to fix the leaking pipes beneath my sink! Wonderful experience

Review 11 (2024-09-01 - Rating: 5)
Nathan was amazing and explained everything to me..a bit pricey but thats plumbing for you. Great customer service. Daniel from the water restoration dept of roto-rooter explained everything and is a great help in getting all the work ready to get repaired.

Review 12 (2024-08-10 - Rating: 5)
Dave was a special guy! Analyzed what was required and went to work. Needed to go for parts or he would have been done with our two projects in an hour! Roto-Rooter called with an expected time and he was prompt. We have used this firm in the past when they came on Christmas Eve for a sewer back up!!!! We will call them again if we need some plumbing done!

Review 13 (2024-07-01 - Rating: 5)
Had Mattia help us replace a toilet fill valve today. He was super friendly and helpful. He also explained how certain parts worked which is really appreciated!! Very fast service, called in the morning and got it done in the next few hours. Will definitely use them against next time I have a plumbing issue!

Review 14 (2024-07-22 - Rating: 5)
I am truly grateful to Raven Woodard for explaining everything to me in great detail and giving me peace of mind, she is a life saver! Our main sewer line repair and the sewage water in the basement will be removed and cleaned shortly, although the work isnt complete just yet I have confidence that it will be done efficiently and correctly. Thank you for exceptional customer service!

Review 15 (2024-05-27 - Rating: 5)
The young man who worked on our drain system on a holiday weekend was very nice , ambitious and a hard and clean worker. I would definitely recommend Roto-Rooter after this experience

Review 16 (2024-11-17 - Rating: 5)
As a repeat customer, I received fast and thorough service. The technician was friendly and professional. I was very happy with my service call.

Review 17 (2024-12-15 - Rating: 5)
Great service from our tech. Very polite and informative. Checked on everything he could to make sure we were all set before he left.

Review 18 (2024-05-27 - Rating: 5)
Mattia was great. He explained everything so I knew just what was going on.Cleaned up after he was done!!!!!Nice young man with a great work ethic. Which is sooooooooo hard to find these days.Thank you, Donna

Review 19 (2024-09-02 - Rating: 5)
Nathan did a great job quickly getting our main sewer line cleaned out and on the Labor Day holiday no less. Before an hour had passed all was back to normal. Highly recommended.

Review 20 (2024-09-06 - Rating: 5)
Ron was extremely professional and helpful. He was able to clear the clog in my system quickly and efficiently. He was also very polite and friendly.

Review 21 (2024-12-30 - Rating: 5)
Ronald was knowledgeable. He answered all my questions. He also showed up within the time promised. Quality work.

Review 22 (2024-10-27 - Rating: 5)
Ron did great job cleaning out the clog.Also very informative and knowledgeable with possible fixes in the near future.

Review 23 (2024-07-29 - Rating: 5)
Great Service as always. Nathan the tech that came out was professional and knowledgeable. I have used Roto-Rooter three times over the years and have never been disappointed

Review 24 (2024-08-31 - Rating: 5)
My technician was Nathan and he was very helpful and knowledgeable in the job he was doing. He explained what he was going to do and how the cost would be before he started the job.

Review 25 (2024-11-10 - Rating: 5)
Technician was friendly, clearly explained the issue and resolved everything quickly. Cannot think of how my experience could have improved.

Review 26 (2024-06-30 - Rating: 5)
Our technician Mattia was extremely nice and knowledgeable! After our basement had flooded he came to snake our line and apply root treatment- and after having a stressful day of pumping water out of our basement; it was great having someone like him arrive with a smile on his face and no pushing of other services. In fact, we will be requesting him in the future for more root applications. And will most likely have a sump pump installed soon! Thank you Mattia-5 star service 🙌🏼

Review 27 (2024-12-31 - Rating: 5)
Matt was really nice person and easy to communicate with and solved the problem..

Review 28 (2024-07-31 - Rating: 5)
I had my sewer line back completely up. I called roto rooter. Within and hour their plumber, Nathan, was taking care of my problem….within 2 hours. He was pulling away and my lines were clear.

Review 29 (2024-11-19 - Rating: 4)
They cleared a stubborn clog in my kitchen. He was very informative about what not to put in garbage disposal. I learned a lot

Review 30 (2024-10-30 - Rating: 5)
Very fast response, efficient service. A bit pricey, but they have coupons on the web site. Book online to save time and money.

Review 31 (2024-11-08 - Rating: 5)
Very kind, helpful, and went above and beyond. I can’t say enough great things about Ronald and the pricing was very reasonable! Thanks Roto!

Review 32 (2024-08-11 - Rating: 5)
Nathan was very knowledgeable, courteous and professional. He took care of my faucet leak in a very efficient and timely manner.

Review 33 (2024-06-18 - Rating: 5)
Mattia from Roto rooter was amazing. He was very professional and assessed the entire situation. He was friendly and explained the issue thoroughly. Super impressed and satisfied!!!

Review 34 (2024-07-15 - Rating: 5)
The technician Maffra was amazing, he made sure he left with us knowing exactly what he was doing and what might be the cause for this to continue to be happening. Thank you for your prompt response and effort in solutioning the issue.

Review 35 (2024-11-16 - Rating: 5)
Ron was professional and efficient. I would recommend him if you need service.

Review 36 (2023-12-01 - Rating: 5)
My tech Ronald #6032 listened to what I was telling him about my issue. He was very knowledgeable about the product he recommended to address my issue. He even recommended we work from the inside out based on where I told him we had the biggest problem. Im extremely satisfied with his service and was very fortunate to have Ronald as my tech.

Review 37 (2024-09-29 - Rating: 5)
Extremely friendly and knowledgeable staff. They were very helpful and came out on a Sunday within a couple hours of calling.

Review 38 (2024-08-05 - Rating: 5)
Tech Nathan did a great job, his persistence paid off. However , no fault of his, the cost was ridiculously high.

Review 39 (2024-12-06 - Rating: 5)
They were able to come out super fast, and Ronald was very friendly, knowledgeable, and helpful!

Review 40 (2023-11-23 - Rating: 5)
5 Stars is not enough. A simple kitchen sink clog turned into a nightmare on Thanksgiving Day. They immediately answered my call and setting up appointment was seamless. Mike arrived a few hours after calling on a major holiday. After a quick rundown of the issues, he went right to work. Mike was not only knowledgeable, he was personable and friendly. EXCELLENT service was provided at a very fair price. I definitely recommend ROTO ROOTER and will use them again for my plumbing needs.

Review 41 (2024-12-31 - Rating: 5)
Matt did a good job when he came out with the camera He was on time and when needed, came out multiple times

Review 42 (2024-07-01 - Rating: 5)
I would like to express my appreciation to Mathias Lanza for his time, professionalism and kindness. All was taking care of by whom I consider a professional at his job.Thank you very much

Review 43 (2024-11-01 - Rating: 5)
Great customer service was here faster than expected. Ronald and Daylon were great with assisting me.

Review 44 (2024-11-28 - Rating: 5)
More than pleaser tend to use of again if it ever happens it was nice that they explained everything when he was doing

Review 45 (2024-06-30 - Rating: 5)
Had no issues. Our plumber was very helpful he was also worried about any mess he made and cleaned it up.. Very nice guy I would have him back here to do work..

Review 46 (2024-12-04 - Rating: 5)
This became a very difficult job. Marty worked exhaustively to ensure that the problem was fixed and fixed right. Thank you!

Review 47 (2024-08-07 - Rating: 5)
Nathan was very professional. Did a great job. Fixed the problem we had I’m very happy with the service thank you.

Review 48 (2024-06-12 - Rating: 5)
RotoRotor gave us service within a few hours. Our Tech Demetri was tenacious and made several passes to clear our sewer line completely and get us up and running again.

Review 49 (2024-07-20 - Rating: 5)
Jack was very professional and knowledgeable. He diagnosed issue within minutes and completed job promptly.

Review 50 (2024-04-14 - Rating: 5)
Ron from roto rooter came out to look at our flooded basement and clogged up toilets! Even with it being 10 at night He was super friendly and helpful and got everything back into working order! He answered all my questions and gave me some advice to prevent future issues!

Review 51 (2024-11-02 - Rating: 5)
Very professional, responding quickly and very pleasant.I would recommend them for any plumbing job in your house.

Review 52 (2023-12-13 - Rating: 5)
Thank you Ron for a job well done. You showed up on time you were very professional and made sure the job was completed and working properly.Thank you for spraying down and cleaning up after your work was completed.You are an asset to the company. As a business owner myself I know how important it is to have the right employee representing the company.

Review 53 (2023-09-01 - Rating: 5)
The serviceman Mike showed up on the same day we called and was on time. He was very friendly, professional and courteous. He identified the problem and took a lot of time making sure our drain was free of debris. He also told us other options that RotoRooter offered in regards to repairing our drain problem. I was very happy they had a coupon online as well Very happy with service overall. :)

Review 54 (2024-02-02 - Rating: 5)
My experience was good. I ended up having the supervisor come and try to clear my bathroom sink after the initial tech was unable to get through. I also had issues with my tub. They were able to clear that drain 100%. I was only charged for the tub drain, not the sink drain. It’s refreshing to know that I wasn’t charged for the sink drain.

Review 55 (2024-08-26 - Rating: 5)
Nathan was so very thoughtful.The work was done efficiently.It was a pleasure to have him in our home.

Review 56 (2024-02-10 - Rating: 5)
All of the plumbing backed up in a brand new mobil home I purchased. Had only been in it a month. A guy named Nathan came out on a Saturday night and came back Sun morning to try again. He was so helpful, eventhough he wasnt able to fix it (the Manufacturer had to send somebody out) he did a great job! Dont know his last name, but his first name was Nathan. This was in Hamburg NY

Review 57 (2024-02-02 - Rating: 5)
Ronald was such a helpful guy! He did everything he could especially once a leak happened in the basement during the unclogging. Helped clean up- very nice. Would highly recommend him to anyone!

Review 58 (2024-07-08 - Rating: 5)
Fast service, very friendly, came out within an hour of calling. Got our drain clean out quickly. Reasonably priced!

Review 59 (2024-08-12 - Rating: 5)
My plumber was on time; professional and fully explained the process to me! Would highly recommend!

Review 60 (2024-04-15 - Rating: 4)
Root Rooter serviceman Ron did excellent job opening up sewer line and checked with camera. Re- snaked line until camera showed that line was free of roots. Definitely will recommend Roto Rooter to anyone for drain service

Review 61 (2024-08-04 - Rating: 5)
Would highly recommend this service. They honor their guarantee. Service techs very knowledgeable and respectful.

Review 62 (2023-07-15 - Rating: 5)
I was in need of a plumber and this was the only company that I called that was willing to help me out in a timely manner. Also I liked the fact that I didnt have to pay a fee if I decided not to use their business. They were here within a few hours of me calling for a non-emergency.The plumber that was here was extremely courteous. Both of my problems were addressed. A little pricey, but probably average, with my current circumstances but needed to be done. I would recommend and use this business again.

Review 63 (2023-08-03 - Rating: 5)
My experience with Roto Rooter was great start to finish. Each of the dispatch and customer service personnel I spoke with on the phone were patient and kind. My technician, Mike, was happy to answer questions and explain things. I would highly recommend Roto Rooter to my neighbors and friends.

Review 64 (2023-10-31 - Rating: 5)
Ronald was awesome! He was very professional but also very personable. It was a tough job and he took the necessary time to make sure it was fixed before he left. Everything is now flowing the way it should! Thank you again Ronald for being awesome at your job!

Review 65 (2024-02-07 - Rating: 5)
Ronald showed up early and was able to quickly diagnose the problem. He was courteous and professional, made some other recommendations and fixed the problem. This is the second time I’ve used RotoRooter and I was just as happy as the first.

Review 66 (2024-12-19 - Rating: 5)
Ron was our technician and he was extremely thorough He did a great job updating me throughout his time on site. He was kind and personable. Definitely recommend. Thank you again, Ron.

Review 67 (2024-04-10 - Rating: 5)
After having tried three other sources I called Roto-Rooter and immediately talked with an operator who scheduled a call within the next three hours. Service showed up within an hour and 15 minutes and had problems resolved within 20 minutes of arriving.

Review 68 (2023-10-29 - Rating: 5)
Callled at 2 pm , was given a 3pm appt with a 4 hr window . Received a call at 8:30 telling us there was a delay , and the tech arrived around 10:30 . Would have liked an update sooner as we were waiting all afternoon . The tech was very pleasant and professional . Did a great job and was very thoughtful in his task and making sure the lines were flowing properly .

Review 69 (2023-10-21 - Rating: 5)
Michael was extremely professional, kind and knowledgeable. He worked quickly and efficiently. He and my husband had a great rapport and I was comfortable with him in my home. I’m extremely satisfied with his work.

Review 70 (2024-10-26 - Rating: 5)
He did great job and gave me all the information I need . Great job thank you

Review 71 (2024-06-09 - Rating: 5)
The gentleman we had was very kind and professional got the job done in a manageable time and would highly recommend And thank you for letting us use our veterans discount

Review 72 (2024-06-16 - Rating: 5)
Mattia was great, he told me exactly what was going on and was super professional and got it done in a timely manner !

Review 73 (2024-06-26 - Rating: 5)
Mattia was patient an help us understand what our plumbing problem was, at this time Im very satisfied with his work

Review 74 (2021-09-20 - Rating: 5)
Jason, the plumbing technician, did a fantastic job with our emergency plumbing clog. He was dispatched on a Sunday morning, on a Bills game day no less, and couldn’t have been more focused and helpful. He was very courteous and mindful of putting his protective foot booties on the entire time. That’s very rare, but also extremely welcome and important to me. He tried multiple fixes for our issue until he got the job accomplished. He is very knowledgeable and thorough, both necessary components to completing our job. I was very happy with both the company and Jason, and no doubt recommend them moving forward for your plumbing needs/emergencies.

Review 75 (2023-12-17 - Rating: 5)
Ronald was extremely professional and efficient on getting the job done. Appreciate him coming out late on a Saturday for an emergency situation. Roto rooter is my go to for all of my rentals and personal home!

Review 76 (2024-03-03 - Rating: 5)
The plumber was quick (within 90 minutes on a Saturday), courteous, and immediately knew how to resolve my issue. Everything was taken care of, and he cleaned up any mess.Thank you

Review 77 (2024-12-30 - Rating: 5)
I want to commend Matt Poblocki from Roto Rooter for diagnosing our mainline sewer problems this month. He explained our options clearly and showed us using a camera what the sewer issues were. His team was here soon to implement an almost permanent fix for our situation. Thank you Matt P and Roto Rooter!

Review 78 (2024-01-16 - Rating: 5)
My technician Ronald was excellent. Reviewed issue, determined cause and fixed the problem in a timely and efficient manner. Thanks for great service.

Review 79 (2024-12-21 - Rating: 5)
Matt was excellent. Very knowledgeable and professional 👍

Review 80 (2023-06-21 - Rating: 5)
Had a main drain clog that caused water to back up and flood my basement. Called Roto Rooter and they came within 40 minutes from my call. Ron was great. He explained everything thoroughly and fixed my issues very quickly. Very professional and would definitely recommend!

Review 81 (2023-08-05 - Rating: 5)
Roto-Rooter has always been my plumber. This time had tree roots cleared from sewer lines. They also fixed two other problems I had. One I knew about, and one I didnt. They are always there when I need them, and always do an excellent job.

Review 82 (2023-04-16 - Rating: 5)
We had Ben as our plumber come out and unclog our kitchen drain. He was extremely polite and prompt when fixing our sink. He took the time to answer all our questions and explained everything that he did. Was in and out of our house within 30 minutes. I highly recommend roto rooter and Ben!

Review 83 (2024-12-27 - Rating: 5)
Did a great job! Quick and efficient.

Review 84 (2023-11-24 - Rating: 5)
Apparently I had the worst kitchen sink clog of all time that was baffling. Took 2 days (Thanksgiving day no less for plumber number 1) and 2 different plumbers to solve the problem. Each worked for hours and much to my satisfaction plumber number 2 figured it out and got my sink draining. Big Kudos to number 2 who had to deal with what I would describe as an explosion of sludge! My only negative is directed at the company who does not have a policy of providing booties, as used in hospitals, to minimize tracking of sludge/grease in the house. Extremely happy with the workers.

Review 85 (2024-12-15 - Rating: 5)
Ron did a fantastic job and helped us replace our sump pump the same day we called. If couldn’t have been a more seamless process. Can’t recommend this company enough.

Review 86 (2023-05-26 - Rating: 5)
We had never used roto rooter before but Im glad we did! We bought a house that was vacant for almost 3 years and I knew that we were going to eventually run into a few problems...but I wasnt expecting water to come up through my shower and stationary sink in a different room when I was doing laundry! I called roto rooter and they came out that same day. Ronald was AMAZING! He was very thorough and explained every step of the process. We ran into a problem (not because of roto rooter) and he fixed that too! I would highly recommend them, especially Ronald! They were very friendly and professional. Thank you Roto Rooter, now I can do laundry! 😊

Review 87 (2021-10-30 - Rating: 5)
I had great service from tech Kevin. He was very professional, knowledgeable, and thorough. He was on time and even though he had a lot more jobs to do after mine he made sure to take his time and make sure my issue was resolved and all my questions were answered. Roto Rooter probably isn’t the cheapest out there but I had a great experience and would highly recommend them.

Review 88 (2024-08-04 - Rating: 5)
They came in a timely manner and was able to take of my needs.. would recommend to all

Review 89 (2024-10-29 - Rating: 5)
Great service, very informative and quick response. You can’t ask for better service if you ask me

Review 90 (2024-01-13 - Rating: 5)
Ronald did an amazing job - came all the way out in the middle of a snowstorm and the job was done in minutes. Friendly, helpful, and efficient. Great service!

Review 91 (2021-05-31 - Rating: 5)
We had a major problem with a basement pipe on a Sunday morning. Kevin from Roto Router arrived quickly and was later joined by another plumber due to extensive nature of repair. Both men were knowledgeable, efficient , hard working ,competent , respectful and polite. We were very pleased with the service they provided.

Review 92 (2022-07-10 - Rating: 5)
I had to get my gas dryer hooked up to my gas line and Morgan did such a great job. He explained to me what he was doing as he did it, and was very understanding of my situation. It was late at night but he wasn’t irritated or annoyed. He was determined to help me get my dryer installed without any complaints. He was able to get it done within the day i called and I’m extremely satisfied with how helpful and professional he was! Thank you!

Review 93 (2024-12-28 - Rating: 5)
Fast response. Drains reopened within an hour of calling for service

Review 94 (2022-11-11 - Rating: 5)
We have a very old house and Bob our technician was informative, kind and super knowledgeable. He did an amazing job! We use Rotor Rooter on an annual basis because the service is professional and thorough.

Review 95 (2024-12-15 - Rating: 5)
Had to replace my sump pump, and Roto-rooter was able to come out and replace it same day - on a Sunday no less. Ron was our technician and he was very professional and made the whole process relatively painless.

Review 96 (2022-02-15 - Rating: 5)
Morgan at Roto Rooter did an incredibly well job. Very professional and went the extra mile to make sure everything was running smoothly. Our tub had been backed up terribly and he did the job. And a great one at that! I’d strongly recommend his services if you have any plumbing needs.

Review 97 (2024-11-29 - Rating: 5)
Ron did an excellent job great service thanks

Review 98 (2020-04-09 - Rating: 5)
Roto-rooter was able to give me an appointment & come to my house within an hour of me contacting them. The serviceman, Scott Brown was very thorough & professional. The job was bigger than he expected & he still did an excellent job. He also gave me a very nice discount which goes a long way during this pandemic. I have used Roto-rooter in the past & highly recommend them. This happened on April 8, 2020.

Review 99 (2024-01-07 - Rating: 5)
I called on a Saturday and they were here within the hour to address the issue I was having. The technician was very nice and found the problem quickly. Also, he gave some great advice!

Review 100 (2012-12-23 - Rating: 5)
The representative I spoke with on the phone was very friendly and told me when to expect a service technician at my house in Buffalo. They arrived on time and called just before he came. Ray, the plumber, was very helpful. He explained the issue to me very clearly and was then able to perform the service needed in a timely and efficient manner. He also recommended I purchase Root Killer and let me know what the benefits of this product were, which is why I decided to add this to my order. Overall, I was very satisfied with this service, especially with it being a holiday weekend.

Review 101 (2023-01-06 - Rating: 5)
Both bathroom and kitchen drains were completely stopped. Kitchen stopped draining right in the middle of making Christmas dinner!! Hubby tried to open..wanted to tear open the walls to get at pipes the next day or so.... I called Roto Rooter. They were promptly at my home within 2 hours. It cost a bit more than what I thought... but I probably saved hundreds.. when hubby was going to tear open the walls, and then cut the pipes out. God only knows how long we would have no sink access..and how much it would have ended up costing after all that he wanted to do. Call the pros is my opinion. ( hes a contractor for drywall hanging and painting, minor repairs, but NOT PLUMBING)THANK YOU SO MUCH.MRS BONNIE SMITH

Review 102 (2024-09-25 - Rating: 5)
Ronald was efficient and took the time to edd explain the procedure.

Review 103 (2021-10-23 - Rating: 5)
Roto rooter technician Kevin showed up after 11:30 on a Friday night to take care of a backed up sewer. He got the job done very quickly. He was very pleasant considering how late it was. I would recommend them to solve your problems

Review 104 (2021-10-21 - Rating: 5)
Mattew our tech was very knowledgeable and professional. I was so impressed by Roto Rooters service. I was able to schedule online and they responded and even had someone out to my home earlier than expected. We had a hard time finding a plumber but Im so glad Roto Rooter was able to come out so quickly. Same day that I scheduled even. Price was sufficient for the time , knowledge labor and parts. I will most definitely will use them again!!

Review 105 (2023-08-27 - Rating: 5)
Ronald showed up and was really easy to talk to and understood that I was trying to do all I could before calling for help. At the end without being asked he emptied large containers of water I had collected over the course of the day, bucket by bucket. I cried when he told me he did that for me. I was prepared to spend the entire night doing that! God bless him.

Review 106 (2024-01-25 - Rating: 5)
Ronald was curious, professional and knowledgeable during a ceiling leak we had in the midst of a winter storm. My husband and I were very pleased with the service.

Review 107 (2022-06-15 - Rating: 5)
We had Morgan come out from Roto-Rooter and he was nice, professional and courteous! He arrived sooner then they said he would and he got the job done quickly! If we ever have another issue, hopefully we won’t, but we will use them again!

Review 108 (2024-12-04 - Rating: 5)
Ron was very knowledgeable and was able to give us advice about our situation. Very friendly and helpful.

Review 109 (2021-12-11 - Rating: 4)
Good: every person that comes and helps is so nice and very knowledgeable. Love talking to them and the work they do great. I’ve never had a follow up problem. Whenever I call I get a person.Not so good: This recent time, my call and service ticket that was set up over the weekend fell through the cracks so we had a no show. I had to call again and get a new ticket.

Review 110 (2021-09-23 - Rating: 5)
Mark was a true professional. He was not only friendly and informative, but he was thorough with his work and you could tell he genuinely took pride in doing the job right. Our lateral sewer was clogged, he fixed the problem and made sure to promptly call another van to the site to camera our line. I am very grateful to have called Roto-Rooter, and Mark is a true asset to the company.

Review 111 (2022-07-03 - Rating: 5)
Trey was awesome! Very professional and worked on the issue until it was resolved. He has a great attitude and work ethic and it shows. I would use Roto Rooter again, as they responded to our emergency quickly and resolved it!

Review 112 (2024-10-17 - Rating: 5)
Very professional and very understanding of my situation that I had going on

Review 113 (2022-02-18 - Rating: 5)
The technician was very knowledgeable and was able to identify the problem and worked fast to repair the issue. The company also honored an online coupon that I had, even after the technician had left. We’ve been using Roto Rooter for 20 years and will continue to for 20 more!

Review 114 (2024-01-29 - Rating: 5)
Mike was very professional. Got everything done in a timely manner with attention to detail. Replaced hot water tank and sump pump after basement flooded.

Review 115 (2023-09-01 - Rating: 5)
Our tech Michael was fantastic! Very personable and knowledgeable. Extremely helpful and committed to excellent service. I highly recommend Roto-Rooter!

Review 116 (2022-11-01 - Rating: 5)
Bob was very professional and assisted with my toilet installation with no trouble. He even pointed out where a part needed replacing and retrieved the part himself. Overall I would recommend this company and Bob if you can get him.

Review 117 (2024-10-24 - Rating: 5)
Ronald was very helpful and efficient. He explained the process of how he handled our sink issues so there was no confusion and even gave us some helpful recommendations & insight on things concerning plumbing.

Review 118 (2016-04-05 - Rating: 5)
Ken was great to work with! Very professional. It was a late night call and he arrived in less than an hour, explained our options, and fixed the problem quickly. The price was extremely fair and we would highly recommend Roto Rooter to anyone!! Top notch

Review 119 (2021-07-26 - Rating: 5)
Mark was our technician (#2818). Very helpful, informative, clean, and friendly. He fixed the problem quickly and also gave us tips on how to prevent clogs in the future. Very up front with scope of work and cost. If we ever need plumbing services again, I’d definitely contact him first

Review 120 (2020-07-02 - Rating: 4)
First time home buyer, I love the 6 month guarantee. Polite, efficient, knowledgeable service. We had a schedule mishap the first day, but the dispatcher and tech were both excellent and quick to remedy it. Andy was great and we will recommend to others

Review 121 (2022-03-03 - Rating: 5)
I had already had another plumber come look at it.. he stated he had to knock down a wall to get into where the problem was. Called you Roto rooter was able to come out within 30minutes. The guys where very nice and professional told me they wouldn’t charge me if they couldn’t get to the problem fixed it within 30minutes. Thank you so much life can go back to normal now with my sink up and working.

Review 122 (2022-06-17 - Rating: 5)
Trey was incredibly helpful with our emergency drain clog! He arrived on time and was very friendly, kind and professional. He demonstrated knowledge of his trade and was able to get us up and running in no time at all! Highly recommend!

Review 123 (2024-01-20 - Rating: 5)
Michael Herbert went above and beyond making my service a memorable one. I would highly recommend him to my friends and family. Thanks Mike

Review 124 (2021-11-26 - Rating: 5)
I had an emergency plumbing situation at my home. The call center and the plumber were very responsive. Within a short time they came to my home, assessed the situation and fixed the problems. I have signed up to do restoration work to mediate any future problems and the rep for this service has also been very responsive. Thank you Roto Router for a great experience!

Review 125 (2024-04-12 - Rating: 5)
My brother was quite pleased with there work,they arrived within a hour did a great job,explained everything to him and the price was not to bad.the workers were wonderful.thank you

Review 126 (2024-12-06 - Rating: 5)
He did his job very satisfied

Review 127 (2023-11-09 - Rating: 5)
UpdateAlso 11/9/2023 Brought Roto Rooter back. Got Albert (1756) and John (2699) Both were on time, prompt and did a great job on our hot water tank.2022 - James C did a great job with kitchen and bathroom plumbing.

Review 128 (2022-10-29 - Rating: 5)
I must have called three different plumbers, some work on certain homes some work on others. Most are extremely busy, and kudos to SM Pynn and Sons( my regular plumber for years) for recognizing my situation and recommending this as a possible alternative, they were not available and/or werent working down in my neighborhood.This company had two gentlemen arrive and used a auger to remove a clog from my toilet. Most plumbers use a snake as well (and I expected this) but there was a $150 charge just for the call out to the home including use of the auger( so I passed on the additional charge for snaking- although if theyre already there and you really need it I would highly recommend it) however, I gave them five stars because they gave me some good advice and?They showed up within about an--- hour--- on a Friday!- if Im not mistaken, and they were quite professional in both their appearance and the work they performed. I was very grateful. Everyone else was busy until the next week. Literally.It would have cost me up to and/or more than $500 (based on labor) for them to use a snake, according to the service technicians. This is typical practice to use a snake and an auger with every plumber Ive ever encountered prior. Without the additional charge.Other than this? It doesnt get any better! They do take payment in the form of credit card/cash, I didnt ask if they take bank checks.To make sure youre getting Roto-Rooter make sure that you realize that the truck will say Roto-Rooter on it (and they are a large business).I highly recommend them. Do your homework. Ask about prices ahead of time. They were fairly transparent when I called for the service to be clear.Again I am very grateful.

Review 129 (2021-07-04 - Rating: 5)
I called Roto Rooter on the 4th of July and within 90 mins they were at my door ready to do repair services. My techs were very thorough in explaining the problem and what was necessary to fix it. They fixed the clogged sewer in my home. The techs were always professional from start to finish. I would recommend using their services and I will continue to use them as well.

Review 130 (2022-01-28 - Rating: 5)
Needed an emergency sewer cleanout on a very cold and snowy day after hours. I called, was promised a technicians during a 4-hour window, and was treated with courtesy and respect. Our specialist came on time, was very professional, and was on and out in just about 1 hour. The price was extremely reasonable for it being an emergency and after hours. I highly recommend and would use them again

Review 131 (2015-07-11 - Rating: 5)
From the call for an estimate to the finished job, we were 100% satisfied. Jim was professional, courteous and efficient and answered all of our questions with patience and friendliness. The work was done much quicker than we thought possible, but with the highest quality. We have used Roto-Rooter in the past and based on this experience, will continue to do so.

Review 132 (2023-09-16 - Rating: 5)
Roto Roooter did an amazing job fixing the issue with our kitchen sink and now it drains beautifully! Very professional and took less time than we anticipated.

Review 133 (2020-05-01 - Rating: 5)
My sewer was backing up. The Roto-Rooter tech came out quickly at night and was able to solve the problem. He was very professional and was able to dig a very large root ball out of the sewer that we did not know was there. He was also very good at explaining what the issue was. I would definitely use this service again.

Review 134 (2024-10-24 - Rating: 5)
This company has never disappointed me and is always very professional

Review 135 (2021-09-02 - Rating: 5)
Kevin Y #2734 did such a great job. He was professional, courteous and very nice. He was able to diagnose the issue and get it resolved quickly. He explained what was wrong and went right to work to fix it. I am so thankful he was the technician they sent out to help me!

Review 136 (2022-05-19 - Rating: 5)
Trey was great. We had a stubborn clog that he had to spend a lot of time on. He was covered in all of our feces and battled through like a true champion. Would highly recommend. He stayed personable the whole time. When he comes over, ask him to tell you about his craziest story. Totes worth it.

Review 137 (2021-06-15 - Rating: 5)
Our technician Matt #103 was very professional and on time. He had an awesome personality and explained what he was doing every step of the way..He did an excellent job with removal of old tank and installation of new one. Very knowledgeable about service He was providing.Roto-Rooter was the ONLY company in our area that would install our propane water heater even though we did not purchase the tank from them. Every single place we called prior stated they would NOT install it since we did not purchase new tank from them.We are so grateful and pleased with Roto-Rooter and the tech Matt because now we have an excellent working tank and we know it is safe. Propane can be tricky.We HIGHLY RECOMMEND this company to EVERYONE.PS... the cost was extremely reasonable.The Fraziers of Centerville NY

Review 138 (2024-11-10 - Rating: 5)
Ronald was professional and helpful. He did an excellent job unclogging my drain and fixing/replacing a cracked pipe.

Review 139 (2023-03-13 - Rating: 5)
I had a tub drain that would periodically get blocked and stop draining. My pipes had a unique double trap that they troubleshooted and got stuck debris out of. Excellent work and ended up being a cheaper fix than the original estimate to replace the drain and overflow pipes.

Review 140 (2020-04-04 - Rating: 5)
I was having difficulty installing my new dishwasher and needed it done immediately. I called Roto-Rooter and they sent Steve out promptly within an hour. Steve is a friendly, inventive and professional employee who completed the work very quickly. He stayed afterward to test the plumbing to make sure everything was functioning properly and answered all my questions. Im thrilled with the results and will definitely call Roto-Rooter again if I have any future plumbing problems. Cant recommend them enough. Thanks again!

Review 141 (2021-05-23 - Rating: 5)
Technician was courteous and professional. He did everything possible to follow CDC guidelines and took care of the problem quickly. Making the emergency appointment was easy and response was fast.Would definitely use their service again.

Review 142 (2021-08-18 - Rating: 5)
So my kitchen sink was leaking and I called Roto Rooter and they were at my house within an hour!!! They sent Matt O #103 and he was amazing!!! I would honestly give him 20 stars if Google allowed!!!! He was very clean both in appearance and in the work he performed. Did not rush and went above and beyond to make sure the repair was done correctly, neatly, and would last! You could not tell he was even in my home except for the new faucet and piping under the sink! I have used Roto Rooter in the past and they have never disappointed! Thank you for an amazing job Matt O #103 And thank you Roto Rooter for sending such a professional!

Review 143 (2020-05-04 - Rating: 5)
I had a multiple plumbing issues over the last two weeks from a clogged kitchen sink, to a slow-draining tub, and finally a backed up main sewer line. Roto Rooter was my first call for each and my latest experience was excellent. The tech arrived promptly and quickly diagnosed and resolved the issue. Zero contact service was a great bonus.

Review 144 (2023-12-25 - Rating: 5)
Fantastic experience with Mike. He drove an hour on Christmas day when we had a house full of company and a major clog. Cant recommend Mike highly enough!

Review 145 (2022-04-24 - Rating: 5)
Had a main line back up. First time ever since living in this house. They were the only company that could guarantee us appointment today. They said between 2-3 hours, showed up within 2 hours. Detected the problem right away, walked me through all the options and went from there. Hands down the best service I have had in this house in years. Definitely will use them again for any issues.

Review 146 (2020-04-28 - Rating: 5)
Both techs that came to my house were great. But the first to arrive, Raymond, seemed to lead the situation naturally. He was professional, extremely knowledgeable, hardworking, friendly, easy to talk to, patient, communicated beyond expectations, fair, and honest. He was able to work with multiple parties involved and was very helpful. For a stressful situation, this team made it come together. Thank you!!

Review 147 (2022-03-04 - Rating: 5)
Technician was kind, courteous, and professional. He explained everything as he went along, gave options on service, and upfront/clear on charges. Job was done quickly and efficiently. I will definitely call back in the future if needed.

Review 148 (2020-03-11 - Rating: 5)
Thank goodness Roto-Rooter is there when you find sewage in your basement on a Friday night, thinking you have to wait until Monday!No extra charges, available 24/7 and no more worries...Dominic was here in a flash, did an amazing job and he was so polite and professional. We dont plan on having any more issues, but if we did, we wouldnt hesitate to call them again!

Review 149 (2021-07-12 - Rating: 5)
Main sewer line was backing up due to clogging over time. Guys were very polite & professional and worked diligently resolving issue and provided options. With that, they didn’t hesitate to do the extra work for the option I chose. I would definitely recommend the team that came. I feel relieved & have confidence they did the job well.

Review 150 (2016-11-24 - Rating: 5)
I have used Roto-Rooter in the past and have been pleased with their service. Woke up this morning to a main line backup and called. They were here within 90 minutes, and had me fixed within an hour. The serviceman was knowledgeable and professional. Great service!

Review 151 (2023-09-08 - Rating: 5)
Marty, the plumber, was very friendly, helpful and knowledgeable as were all the staff I dealt with, including those on the phone. Rob, the Field Supervisor was very nice, too.

Review 152 (2015-12-07 - Rating: 5)
The Serviceman arrived very shortly after I called and went right to work. He was knowledgeable, efficient, & courteous and had the problem solved within a half-hour. I was very satisfied with the work performed and would look to them again should the need arise.

Review 153 (2020-08-22 - Rating: 5)
The sewer vent in my front yard was clogged and overflowing with sewage . I had called Franks plumbing service to try and snake it, when their technician came he was here for about 15 minutes, attempted snaking the vent and when it got stuck for a moment he retracted it and told me I would need to dig the entire pipe up to replace the vent and it would cost about $3,500. I asked if there was any other method to fix it and he told me there was not—I told him I wanted a second opinion before I did that & immediately called Roto Rooter to send out a technician. I was very happy when I was told that a technician would be able to come out the following day.Roto Rooter came the following day and was able to fix the clog without any issue from the front yard without digging anything up. Technician Andy H was an enormous help, he helped explain to me what the issue was, how it most likely happened, and what I would need to do to prevent it from happening again. The cost savings in combination with service I received has made me confident to call Roto rooter with any future plumbing issues I have. I would like to give a special thanks to Andy H for being so helpful and knowledgeable on this job.

Review 154 (2023-09-01 - Rating: 5)
My service provider Ron was personable and professional. He provided prompt service, explained the problem, and briefed me on the job when it was completed.

Review 155 (2012-12-17 - Rating: 5)
We live near Buffalo and were in need of a plumber. I scheduled my appointment with Roto Rooter using their on-line scheduling. After making my appointment on-line, I immediately received an e-mail confirming my appointment and stating that someone would call me before they arrived at the house. I did receive a phone call around noon from a very friendly woman telling me it will be about 1 1/2 hours and it was exactly that. At 1:30 they phoned me to tell me they were on their way. Chad the service technician was very friendly, professional and did an excellent job explaining exactly what he was going to do. He told me exactly what the cost would be. We had raw sewage backing up into our stationary tub in the basement from all our drains. He confirmed the problem, explained it as he went along and then completely explained to me the use of the ROOT-X he used. The service was fast, professional, and friendly and they did an excellent job. I highly recommend using Roto-Rooter.

Review 156 (2013-06-02 - Rating: 5)
The weekend of 6/2/13, after a weekend of steady rain, we were having some serious sump pump issues. We called Roto Rooter of West Seneca around 3am, and got an early morning appointment for that same day. Chad was our service technician, and he arrived on time and was extremely professional. He gave us our options, quoted us prices, and had all of the necessary parts for our issue. He was super quick too, it took him less than an hour for everything. We had called another place, and they told us it was a $80 charge just to come out for an estimate. Were very happy we went with Roto Rooter! Definitely would recommend to anyone.

Review 157 (2020-12-02 - Rating: 5)
Matt O #103 & James C #3380 were here earlier then expected, did an efficient job, and left no mess. Was very happy. They were very respectful & my cat loved being their little helper. This is my 3rd Roto Rooter experience & I will continue to use this service.

Review 158 (2020-02-13 - Rating: 5)
Scheduled appointment online regarding a pipe in my bathroom that was rusting. James and Lonnie came at the scheduled time and after looking at the pipe James explained what the pipe was and why it was deteriorating. Told me price - and had the replacement completed quickly and efficiently! They were wonderful! Great work and fantastic customer service!

Review 159 (2018-11-15 - Rating: 5)
Every person from the beginning phone call was extremely nice and professional! They came quickly, found the issue, and fixed it in a timely manner and made everything very easy for me. Big weight off my shoulders and Id have them come out again if needed ! Pat and Dakota were the men that helped and they were great ! Thanks again !

Review 160 (2016-09-18 - Rating: 5)
Roto-Rooter did a fantastic job. Ken came into the house, located the problem quickly and fixed it in the most efficient way possible. Picked up after himself and left the place clean. Would recommend. Great Service 10/10.

Review 161 (2016-10-20 - Rating: 5)
Couldnt be more relieved, basement was flooding and it was 10 o clock at night. Called roto-rooter and they were here within the hour. The service technician was very professional and friendly. He explained the issue, gave me a few pointers, and fixed it while making sure he did it right. The price was also reasonable compared to past emergency plumbers I had hired. I am very happy with service and would recommend to others.

Review 162 (2023-03-26 - Rating: 5)
Ben was absolutely professional , he explained every step of the way and what the cost would be before he proceeded with the work I would recommend him as a top notch employee of Roto Rooter. I couldn’t be more pleased with his work.

Review 163 (2021-12-05 - Rating: 5)
Service tech came to the house within 1/2 hour of my calling. After assessing the problem i was given a free estimate. I chose to have the work done. The technician, Jason, was courteous and used PPE. After work was completed he made suggestion for future maintenance. I would highly reccomend using his company based on his knowledge, and reccomendations. Jason was very presentable, a fine representative of Roto Rooter. Jason also left the work area clean upon completion of work.

Review 164 (2013-11-17 - Rating: 5)
Our sewer was backed up on a Sunday and we thought wed have to wait until Monday to have the problem fixed. Not so with Roto-Rooter. My husband called the friendly and helpful people in the office and they had someone over for a free estimate in less than half an hour. Mike was professional and polite. He also found the source of our problem quickly. In less than an hour he fixed the problem and we were as good as new. Thank you!

Review 165 (2021-07-04 - Rating: 5)
It was a holiday, Mark showed up in a reasonable amount of time. Explained what would need to be done and the cost. Checked to ensure that the toilet was the only issue and was easily able to unclog the drain. He was very professional and courteous and would not hesitate to call for service again.

Review 166 (2012-11-26 - Rating: 5)
Lance arrived at our home in a timely manner and quickly examined and evaluated the situation and after explaining his game plan to me he went right to work. He unclogged my main sewer line and showed me the results on his camera. He then made some suggestions to me to help prevent future problems. He was very professional, knowledgeable, and helpful in getting our household back to functionality. We feel that our Roto-Rooter plumber is among the best in the Buffalo area.

Review 167 (2021-12-09 - Rating: 5)
Heavy clog in our main sewer line had significant back up throughout our home. Called Roto Rooter and in less than 1 hour we had a plumber pulling up to help. Jason was extremely professional, and patient as I asked him a million questions about how this massive blockage even developed in the first place. Jason also made a point to strictly adhere to the covid restrictions. Fast, affordable and friendly service! Thank you!!

Review 168 (2021-06-07 - Rating: 5)
Called on a Sunday night. Was expecting a challenge to get a hold of anyone or to be told I was going to be charged enormous after-hour fees. Diane was great when taking my call and they had a rep out here, Morgan in 30 minutes. Cost was reasonable especially considering Sunday night service. I would highly recommend .

Review 169 (2020-04-23 - Rating: 5)
Roto Rooter called me about 15 minutes after I filled out my online request and let me know that someone would be there within the hour and would call me when theyre close. This was the beginning of an awesome customer service experience. Andy, our plumber gave me a call letting me know he was going to be here in 30 minutes. Once Andy arrived we discussed the issue at hand and he went over some options. He gave the situation an initial review then gave me a very fair quote for best case scenario treatment. Andy also explained other potential treatments that may be necessary if his first efforts didnt work. We agreed to move forward and within an hour the cause of the blockage was determined and the blockage was removed. Andy left the basement the same way as he found it, making sure to even mention a micro sized spot of water his boot had left on the step to make sure we didnt slip. Andy went above and beyond and probably made us a Roto Rooter customer for life (hopefully not often, but you know what I mean!).

Review 170 (2015-05-27 - Rating: 5)
Our hot water heater broke on 5/26/15 and flooded our basement so I called them at 1:30 and had a technician here by 3:30. Our technician, Mike (#3471), was extremely professional and knowledgeable. We were very impressed with the service. We had a new tank installed within a couple hours. Every time we have plumbing problems we call these guys and have never been disappointed. Rates are more than reasonable as well.

Review 171 (2014-06-26 - Rating: 5)
Even though it was a busy evening and it took a while for a technician to make it to our home, Im going to rate the experience as 5-star. Our technician, Ray F., was extremely knowledgeable, friendly, and courteous. He kept me informed and involved while he was troubleshooting our problem and working to resolve our issue. Ive never had to hire a plumber before, so this was my first experience and Im happy to say that it was a good one, given the circumstances.

Review 172 (2022-03-20 - Rating: 5)
Kevin came out on a Saturday night within a few hours of my request since our basement shower was backing up. He could have just run the cleaning and been on his way, but he took the time to double check and lo and behold, our line needed a second go, which he took care of. On top of doing his job, our 6 year old son was curious about what was going on and was asking a ton of questions. Kevin took the time to answer all of them while he was working, which was the cherry on top for me!!10/10, would absolutely recommend!

Review 173 (2023-12-22 - Rating: 5)
Ron was very professional and helpful. Fixed the problem we were having as well as gave us good information about our drain system.

Review 174 (2021-06-21 - Rating: 5)
I called at 7:30am and a service tech was at our house in less than two hours. The service tech’s name was Mark. His very first question before even coming through the door was about COVID and masking. I really appreciated that.We had stinky water backing up through our basement toilet, shower and two separate drains. He explained exactly what he was going to and quickly got to work. He was able to clear the problem and double and triple checked all the lines to make sure the water was flowing. He even cleaned up the stinky goop that was in the sink and toilet! Mark was very personable and pleasant and made a difficult and upsetting situation much better. I will not hesitate to call Rotorooter again, if we find ourselves in need of their services.

Review 175 (2021-10-03 - Rating: 5)
Kevin relieved my stress, and brought a calm, professional, and knowledgeable presence to a difficult situation. My tenants bathroom was flooding with sewage, and he quickly resolved the problem. He did an excellent job, and I would highly recommend him and your plumbing service to anyone.

Review 176 (2023-06-30 - Rating: 5)
Mike Hebert was extremely professional and reassuring. He went back to check the pressure and explained about possible air spray when the water is turned back on. He was a pleasure to work with.

Review 177 (2018-10-27 - Rating: 5)
I cannot say enough good things about this experience. We called them today, which is a Saturday, and they said they could be here within the hour. They were here in less than 15 minutes. The job itself proved to be a bit more complicated than on first look, so they had to call in one of their other guys. Said hed be here in a couple hours. In 20 minutes he was at the door. And the job WAS complicated. One could tell by just watching. But the men worked hard, efficiently, and expertly (and it was cold drizzling rain, & they had to work partially outside). Well they not only did a fantastic job, but they came in under estimate, once we factored in our coupon! How about that? Now I cant promise everyone will have the same experience. But I would recommend these people any day of the week. This is a professional, top notch outfit. And I have no reservations in telling you to give them a call. Youll be glad you did!

Review 178 (2016-06-27 - Rating: 5)
6/27/16Plumbers once again arrived within 2 hours of our call.Our shower wasnt holding the heat in the water. Initially, it was thought a hot water tank issue, but upon additional investigation, (which required lots of problem solving), a mixer in a faucet appeared to be the cause. First, one was replaced and then another. However, in the process the entire main to the house had to be shut down and tested. It turned out that the MAIN needed a repair and Bob had to add shut off valves that now brought us up to code.What a project! Bob and Jose were amazing in thinking through the problem and then isolating the possible causes.They were polite, and kept us informed throughout the process, so we knew what to expect the bill to look like.So glad they were in our speed dial.Last fall....a clogged drain....Great response...the plumber came within 3 hours of our call. He used a snake to clear a clog in the kitchen sink...right to the main water line. It was a challenging fit under the sink, but he really did a great job. thanks!

Review 179 (2024-02-24 - Rating: 5)
Mike was excellent!! We had questions along the way and he answered them. Awesome service. Would recommend 100%

Review 180 (2012-11-29 - Rating: 5)
I called Roto-Rooter this morning because our main drain was backing up. They were able to come out the same day (we live just north of Buffalo), after I got home from work around 8pm. The price was reasonable, especially since the plumber, Tom Sand, was here for about and hour and a half to fix the problem, and make sure all of the main drains were clear of the roots that had been blocking them. He was very courteous and was able to explain what he was doing, and made sure I understood what was going on.

Review 181 (2013-02-11 - Rating: 5)
Pleased with both the service and availability. They were able to work around my schedule, and fix the situation within 15 minutes. The price seemed a little steep for the limited amount of time and effort that was necessary, however the repair-man was very professional and knowledgeable. I would definitely use them again in the future should the need occur and I would recommend them to my friends / family.

Review 182 (2021-06-18 - Rating: 5)
I was impressed with the techs that came out to help us. The timing wasnt great (12-2 window and they arrived at 715) but at least they sent people out and they ended up fixing our problem after 3 visits. The sr. Tech Kevin was very informative and timely. In the end they came up with a creative solution to our collapsed pipe problem and saved us a lot of time and money.

Review 183 (2020-05-02 - Rating: 4)
I had a completely clogged sink that I couldnt open. I called Roto-Rooter and they politely and quickly took my order and had a serviceman at my home in under an hour. The serviceman was excellent - polite, Covid-19 safety compliant, and swift to action. In under 30 minutes he had the drain running again and left the work place clean and neat. Id call Roto-Rooter for service again without thought.