Roto-Rooter Plumbing & Water Cleanup

Located in Buffalo, New York

Address: 392 Franklin St Ste 3, Buffalo, NY 14204, United States

Phone: +1 716-648-4737

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-05-12 - Rating: 5)
Our service technician was very nice shout out Mitchell. He quickly diagnosed the issue for our ceiling leak. Replaced our tub spout and cleaned up the water. Knowledge, honest, and respectful technician. Prices seem average but I could be wrong I’ve never had to call a plumber before. Comes with a year guarantee if issue requires they fix for free

Review 2 (2025-01-01 - Rating: 5)
Jason came out on New Years Day to clear a blocked line. Explained everything and worked to clear a stubborn blockage. Took time to clear the line from both ends and stayed to observe and make sure all was completely cleared. I always have had great service from Roto-Rooter for any plumbing issues.

Review 3 (2024-11-28 - Rating: 5)
My plumber was very handy and knowledgeable. I admire his persistence on trying to solve my problem. His diligence paying off by his fixing of the issue. He was courteous and respectful and I couldnt thank him enough. I would give him 10 stars if possible!!!

Review 4 (2024-11-24 - Rating: 5)
I had a plugged main drain late at night. I called and Jason arrived at 8 am and quickly and professionally cleaned it out and everything was flowing again. Jason was a super polite and courteous guy a true professional asset to the company!!

Review 5 (2024-11-18 - Rating: 5)
The office personal kept we updated on arrival time. The technician was courteous, knowledgeable, and quickly solved my all my plumbing problems. I would highly recommend Roto-Rooters. Oh - did I mention this happened on a Sunday evening - so thankful they are open on weekends.

Review 6 (2024-10-08 - Rating: 5)
Chris Young serviced my needs. Hes well educated, personable, timely and goes above and beyond to complete the process. Im very pleased with the promptness of setting up the appointment and the office personnel is very courteous, professional and thorough.

Review 7 (2024-11-13 - Rating: 5)
Our house was backed up really bad. Roto-Rooter came out and snake the drain and opened it up. We are very happy. The technician was very professional and took care of the job right away.

Review 8 (2024-11-13 - Rating: 5)
This was my 1st time using a plumber in my home. Chris the technician was polite, kind and very knowledgeable about plumbing. He was like a Doctor He knew it all and he explained everything in detail that he had to do. He worked hard and long. He only stopped to eat a short lunch in his truck but afterwards continue and completed the jobs. He put in a new 150lb hot water tank, he unclogged my kitchen sink and tub..they were not draining but Chris got them open. He also stopped my bathroom sink from leaking. These were not easy jobs! But Chris our technician did an excellent job. When my parents were living, they used Roto-Rooter, and now I will continue to use Roto-Rooter. Chris did not stop until the job was done. My friend was over at the time, and she was impressed with Chris doing the work. And she said Im calling Roto-Rooter. I have a few things to get done. This youngman Chris our technician I give 10 stars because he completed each task with care. Being a plumber is not an easy or clean job! I recommend Roto-Rooter, and I will use them again. Why call others when you can use the best. Ask for Chris, he was very professional but friendly and a knowledgeable worker. I will definitely call for Chris again. Call now before winter.Pat B. 🥇🏅⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⁸

Review 9 (2024-08-12 - Rating: 5)
7am on a Saturday and my upstairs tub was leaking through the kitchen ceiling. Called Roto for asap service and they were here that morning. My house is old and didn’t seem like an easy job. The plumber, Mitchell was phenomenal. After fixing the ceiling, he even helped with a few other odd jobs. Excellent service, thank you.

Review 10 (2024-11-30 - Rating: 5)
Very professional, very fast service, very knowledgeable. He actually taught me about a vent under my kitchen sink as well. I couldnt be more grateful

Review 11 (2024-07-17 - Rating: 5)
Our Tech Mitch was great! Explained what was going on with our main water line and Thoroughly cleared out excess amount of tree roots.

Review 12 (2024-02-06 - Rating: 5)
The plumbing was amazing the guys did an amazing job. The concrete guy poured the sidewalk slab and looked amazing however it settled so much it was a tripping hazard. The concrete guy came back and reported the sidewalk slab (1) slab this ti.e the guy never finished it, it looks so hideous and so unprofessional. Im so embarrassed and the neighbors even make co.ments about it. I cant believe he just left it. I have pictures to post also. I would hope someone will come and fix it. Thank you William.

Review 13 (2024-09-30 - Rating: 5)
I had a terrific experience with Bob and Roto-Rooter. They scheduled quickly, resolved the problem quickly, and gave me great advice on future maintenance and care to prevent future problems. I highly recommend if you have problems with your basement plumbing.

Review 14 (2024-09-27 - Rating: 5)
After trying another company, twice without much help, we called Roto-Rooter late on a Friday. Chris (WNY/Buffalo area) showed up at about 10pm and worked with my husband for hours to suss out the issue with our sewer back-up. When the problem returned, he was back and ready to get dirty in the front yard with our external access point. A plant from an incorrectly covered vent was the culprit. Pleasant and informative, he answered every question thoroughly and directly. You could tell that he actually cared about us and the dilemma we were facing and he was here to help us get the problem solved. Roto-Rooter will be our first and ONLY call in the future.

Review 15 (2024-09-13 - Rating: 5)
Had one of the best plumber experiences of my life. Bob quickly diagnosed the problem and tried his best to save me money at every turn of the way. Would 100% Recommend!

Review 16 (2024-07-22 - Rating: 5)
Exceptional! From explaining all the details of having main sewer drain repaired, the work itself isnt completed just yet but Robert Warham the plumber went above and beyond, they didnt make a huge mess, Robert was kind and considerate of all my worries, Im pleased with his professionalism and service. Thank you :)

Review 17 (2024-07-25 - Rating: 5)
Excellent work. Fast. Efficient. Prompt! I hate it when you schedule a window of time for someone to show up and they arrive in the last 2 mins or late. This was early and helped me stay on schedule for the rest of my day. Highly recommend.

Review 18 (2024-06-21 - Rating: 5)
Chris Bob the cleaners and Chris F. are amazing crew!Our basement got flooded. They made everything easy for me.Thanks for all the hard work and dedication! Roto Rooter is so lucky to have you in their company

Review 19 (2024-07-02 - Rating: 5)
Bob was wonderful in coming out within One hour of us calling for an emergency flood with our basement sump pump not working. He was professional, explained the situation and how he was going to address it along with what the costs were involved in it. I couldn’t have asked for better service. He did get my last name wrong on the invoice, however, it was my boyfriend who made the call in the first place, so I am not upset with that. I would definitely go with them in the future.

Review 20 (2024-05-08 - Rating: 5)
While no one wants to have a plumbing issue, we had the pleasure of being serviced by Mitch when we ran into a problem with our basement drain. Mitch was extremely friendly and took the time to explain everything he was doing. He was very knowledgeable and worked efficiently to fix the problem. His professionalism was great. We will definitely be calling again if we run into any other issues in the future and will be recommending Mitch to friends and family if theyre in need as well!

Review 21 (2024-11-25 - Rating: 5)
Excellent service. Same-day appointment, super competent technicians that were a pleasure to work with.

Review 22 (2024-12-26 - Rating: 5)
Al did a great job, very thorough and friendly. Excellent customer service

Review 23 (2024-06-08 - Rating: 5)
We recently hired Roto-Rooter Plumbing to handle a big and difficult plumbing issue in our home, and we couldnt be happier with the service. From start to finish, they were professional, efficient, and went above and beyond to ensure everything was fixed properly. Cameron was knowledgeable, friendly, and took his time to explain everything to us and listen to all our concerns. It was very nice of James as a manager to show up to make sure everything was going well and he is a good listener especially I talk a lot lol.But I can’t thank Jeff and Kerry enough for the amazing job they did. This job wasn’t like any plumbing issue, but they did a fantastic and wonderful job, and when I came home, even though it was a rainy day, I didn’t see any mess around our garden and the area they worked! They definitely deserve more than 5 stars. I highly recommend Roto-Rooter Plumbing to anyone in need of plumbing services. Thank you for the amazing job!

Review 24 (2024-06-30 - Rating: 5)
Thanks to Mitchell who came out today, he was easy to talk to, efficient, and knowledgeable about his work. We appreciate having our system restored in such a timely manner.

Review 25 (2024-10-14 - Rating: 5)
Chris was very helpful, very kind, hard working, he didnt stop until he fixed the problem he had to come back 2 extra times.

Review 26 (2024-06-05 - Rating: 5)
We cant say enough about the excellent and fast service we received from Mitchell and Roto-Rooter. The fact that our main shutoff valve inside the basement was malfunctioning which created other water supply issues and left us without service at a time when we needed it most because it hindered preparation required for a surgery the following day. This was an emergency which required reliable, fast service for sure and that we got from Mitchell and Roto-Rooter. Thank you so much.

Review 27 (2024-05-27 - Rating: 5)
Our kitchen sink developed a slow leak underneath so we scheduled an appointment with Roto Rooter. The tech, Mitchell H, did an excellent repair job. It required extra effort on his part to replace the old, corroded pipe with the new one, due to fitting issues. He had to make a trip to the local hardware store to obtain the additional part he needed. He was both friendly and professional. We are very pleased with the service and would recommend calling Roto Rooter for plumbing problems.

Review 28 (2024-08-14 - Rating: 5)
I had a leak under my kitchen sink, I was able to quickly set up an appointment with Roto router the technician texted me to let me know when he would be arriving and he did arrive promptly. Bob was our technician along with Chris who he was training. They both did a really great job of quickly identifying the problem and explaining what would need to be repaired at the lowest cost to myself. They also replaced my kitchen faucet. All repairs were made within 90 minutes and they made sure everything was working properly and explained the warranty that I had as well. Overall, great service!

Review 29 (2023-10-25 - Rating: 5)
Bob did an excellent job. He explained what he was going to do before he started and kept me informed throughout the whole time. I really appreciated the care he took to resolve the issue without doing any damage. Very polite and professional. In the future, if it became necessary, I wouldn’t hesitate to call again.

Review 30 (2024-12-24 - Rating: 5)
The person that came was professional and very helpful. And help me understand the problem and answer all of my questions. Five stars.

Review 31 (2024-05-10 - Rating: 5)
Outstanding service! They took my call at 6:30AM on a Sunday, scheduled me for 8:00 that morning, provided friendly and knowledgeable service, and resolved my issue quickly.Thanks so much! Ill definitely call you again!

Review 32 (2024-08-08 - Rating: 5)
Mitchell was very helpful in helping over 2 days fixed our bathroom and kitchen sink! Superb work!!

Review 33 (2024-11-01 - Rating: 5)
Technician was very professional, knowledgeable, and courteous. Knew exactly what the problem was and fixed it in no time.

Review 34 (2024-01-13 - Rating: 5)
Very pleased with our Roto-Rooter experience. We called late on a Friday evening for a back up into our home, and they scheduled us and arrived the next morning. Our technician Mitchell was so friendly and knowledgeable, snaking the line out in the wind and snow. We were able to use a corporate coupon which helped with the cost. Will definitely use them again if needed!

Review 35 (2024-07-10 - Rating: 5)
Response time was excellent with our sewer plugged! Marshall was professional, polite, efficient and got the job done!

Review 36 (2024-09-16 - Rating: 5)
Bob from Roto-Rooter is great. Hes professional, friendly and explained in detail the likely issues and process with our cleanout. Our washtub in the basement had backed up. We called late at night and Roto-Rooter scheduled us for the next morning. They arrived on time as promised, calling ahead to let us know they were on the way. During the cleanout by Bob, another rep, Dakota, examined the pipes with a high quality camera. It showed where the sludge had built up and confirmed there were no roots or other debris in the pipe. Bob then finished the cleanout and we confirmed success by filling all the sinks, draining them at the same time, flushing all the toilets as well - and you could hear the whoosh through the house piping and even out in the yard where the cleanout was. Great service, friendly and experienced crew. You fear the worst when you make emergency calls like this but these guys are great and Id call them first for my plumbing needs.Id recommend them any time as they exceeded my expectations. Nice job guys.September 2024 update. I called Bob again today and he provided exemplary service as always. Ill copy my review to NextDoor as a referral since I know people are looking for services there as well. Im glad I called. I called 3 plumbers and only Bob came without any waiting.

Review 37 (2023-12-05 - Rating: 5)
Our technician, Mitchell went above and beyond. We have a unique family situation and he handled everything with ease. Remained calm, kind, professional and knowledgeable throughout the entire process. Thank you Roto-Rooter and Mitchell for fixing our toilet issue. Would recommend to anyone! Very appreciative of the service we received.

Review 38 (2024-04-10 - Rating: 5)
Great service and really impressive responsiveness from these folks for a same-afternoon emergency service call. Nathan got everything sorted out quickly and was super upfront with pricing & what needed to be done. Can’t recommend them highly enough.

Review 39 (2024-01-20 - Rating: 5)
Roto rooter sent a tech out within a half hour of my call on a Saturday. Mitchell took time to lay out tarps and cleared the sewer pipe in a manner that ensured the least amount of mess. So very appreciated!He explained everything he was doing and was very professional.Thank you!

Review 40 (2024-09-20 - Rating: 5)
Bob did a great,explained everything he did and why and what are some things to keep a eye out for. Thanks Bob for doing a great job

Review 41 (2024-08-20 - Rating: 5)
Bob Warham (#1746) was the technician that assisted me today. Bob was very friendly, helpful, and thorough. He really took the time to explain the problem to me and was able to clear my sewer. I would definitely recommend Roto Rooter as their technicians are personable, efficient, and knowledgeable!

Review 42 (2024-10-02 - Rating: 5)
Excellent plumbers. They know what they’re doing. Don’t hesitate with Roto Rooter you won’t be disappointed.

Review 43 (2023-12-26 - Rating: 5)
We had a blocked laundry line that was beyond our expertise to unclog. It was preventing us from using our kitchen sink, dishwasher, washing machine, and utility sink. We reached out to multiple companies in the area and the earliest any of them could get someone out was the next day. Roto-Rooter came out within an hour of us reaching out. Service was quick and professional- Nate S. was our technician. He even cleaned up the space after his work. We are very satisfied and highly recommend Roto-Rooter!

Review 44 (2024-03-31 - Rating: 5)
Mitchell was my technician, he was great. Listened to the problem, laid out all the options of what he may have to do so there were no suprises. Luckily the first step was was the only step that he needed to go through. Mitchell was pleasant, nice, and accommodating.

Review 45 (2023-05-05 - Rating: 5)
Kevin (with Roto-Rooter) did an incredible job. He was knowledgeable, professional and very thorough throughout the entirety of the job. The repair work was done in a timely fashion, but made sure that every detail was handled with expertise. If, when, I need to have any work done on this old house, Id be happy to give him a call knowing the quality of the service well be receiving. I would not hesitate to recommend him to anyone in need of a quality plumber.

Review 46 (2024-06-08 - Rating: 5)
Had a sewer back up on a Saturday morning, roto rooter was at my place in only a couple hours and had it fixed in no time! Always reliable any time of the week!

Review 47 (2024-10-31 - Rating: 5)
My house kitchen sink clogged badly. You worked hard and did a great job to fix the problem. Thanks!

Review 48 (2023-03-30 - Rating: 5)
I recently had the pleasure of working with a fantastic plumber, Trey, to help with a clogged drain in my home. From start to finish, my experience was outstanding. He quickly assessed the situation and determined that the clog was deep in the pipes. Throughout the process, he kept me informed and updated on his progress. After the blockage was removed, he thoroughly cleaned the area and even gave me some helpful tips on how to prevent clogs in the future. Overall, I cannot recommend Trey enough. He was professional, knowledgeable, and efficient and went above and beyond to provide exceptional service.

Review 49 (2023-10-18 - Rating: 5)
We called with a plumbing issue and within the hour Bob was over to take care of it. After a little observing, he knew what was wrong and how to remedy it. You could tell he was very seasoned, knowledgeable and very polite. I would recommend Roto-rooter based on our experience with Bob. Thanks a lot!

Review 50 (2024-06-19 - Rating: 5)
Robert and Chris were polite, friendly and efficient. Explained the work done very well also. Nice guys. Great plumbers. ✨

Review 51 (2022-08-16 - Rating: 5)
Very pleased with the service I received today. From the time I called till the the time my problem was fixed was a total of not even two hours. I’m a mom of two who works from home and having to juggle work and taking care of two, plumbing issues was not what I was prepared to deal with today.. I was VERY nervous how much of a headache this would be. However , Roto-Rooter saved/made my day. The technician Michael was very kind. Told me exactly what was needed, pricing was very reasonable, and I even was able to use a $75 off coupon for my service today. Very satisfied for being a first time customer, will definitely recommend to anyone in need of a trustworthy plumber. Thanks again Michael!

Review 52 (2023-10-06 - Rating: 5)
Bob is a professional and very personable. He communicates effectively and in a way we appreciate. We trust Bob and will continue to have him help us with our drainage needs. Bob is executes top notch work and has a great costumer service disposition.

Review 53 (2023-12-17 - Rating: 5)
Mitchell was very professional and helpful and explained my issue and went over my options and I would not hesitate to use Roto-rooter or Mitchell again. They were here within a few hours of my call for service which was also very helpful.

Review 54 (2023-06-13 - Rating: 5)
Bob & Bob did a fantastic job replacing my toilet! Very fast, efficient, and explained everything along the way. Both were very friendly and a pleasure to deal with. As a customer of 10+ years, this was the best experience I’ve had yet! Thanks again!

Review 55 (2024-03-08 - Rating: 5)
Bob from Roto-Rooter was fantastic. He was able to come resolve our clogged drain with no issue and provided pointers on prevention going forward. A fantastic experience!

Review 56 (2023-05-11 - Rating: 5)
Bob was a fantastic technician to have over to our home for a backed up drain issue. He was professional, courteous, polite, and a genuine nice guy. We will not hesitate to use your services again, and that is largely due to the positive experience we had with Bob.

Review 57 (2023-06-05 - Rating: 5)
Kevin was a superstar! From the moment we started, all smiles and complete transparency. He took the time to explain everything thoroughly, but also took the time to listen to and questions or concerns that I had. It was really appreciated, and god forbid should I need plumbing services again, I know to call them right away. Thanks so much Kevin!

Review 58 (2023-10-08 - Rating: 5)
Mitchell and Ryan were prompt and professional , explained my needs and did a great job cleaning pipes that were clogged. The camera images were a good tool to show me my issues. Highly recommend there services.

Review 59 (2024-02-25 - Rating: 5)
I am happy with their service. I scheduled the appointment over the phone, they came out to the site within the time frame, and successfully completed the job in a professional manner.

Review 60 (2024-10-04 - Rating: 5)
The plumber was on time, expert in his work, professional, and completed the job to my satisfaction.

Review 61 (2023-05-11 - Rating: 5)
I was experiencing recycling water into sump pump for months with no luck in solving. Called Rotor Rooter. James & David came out right away identifying the problem. Then Kevin & Tom arrived. They got down on hands knees & belly to dig down to reach broken pipe by downspout. They finally reached the pipe and was able to make the repairs. It took a lot of effort in fighting all the roots & slade surrounding the job. Kudos to them for not giving up. The dig was deeper than expected. Definitely a 5 star job. All were friendly, professionally doing their parts. I highly recommend them, 100% satisfied. They will be the first to call should another need arise. Thanks Rotor Rooter!

Review 62 (2023-06-29 - Rating: 5)
Bob was great. He showed up on time and made the whole process simple and easy! Had my drains cleared in no time and was very professional leaving me with a few tips on how to take care of my system.

Review 63 (2023-11-07 - Rating: 5)
Bob was phenomenal. Had a clog somewhere between house and septic causing backups into the house sinks. Bob kept snaking pipes and working the problem and got everything back to functional. Also called them and Bob was here in under an hour. Five stars all around.

Review 64 (2023-11-20 - Rating: 5)
Very quick response, scheduled on Sunday night they came out Monday am. Scheduler called me first thing, supervisor called me to walk through the issues, tech was knowledgeable and explained what he was doing. 100% great experience

Review 65 (2024-08-28 - Rating: 5)
Bob was kind, courteous, and efficient in helping repair my sump pump.

Review 66 (2023-05-06 - Rating: 5)
Bob came out within 2 hours of calling, assessed the problems and made appointment to complete all the problems with the toilet, kitchen faucet, and leaking and corroded pipes. Came as scheduled. Completed all the necessary work as promised and in a timely manner. What a great guy and very professional and knowledgeable. Great job.

Review 67 (2024-10-19 - Rating: 5)
Fast response time, the technician was great. Very satisfied!

Review 68 (2023-11-30 - Rating: 5)
We had a leak from our bathtub in the basement, Bob W was the gentleman who came to repair our leak. He was quick to diagnose an equally as quick to replace the part that was needed. He was friendly and efficient and we appreciate him.

Review 69 (2023-04-12 - Rating: 5)
I contacted the company about an issue I was having with my sub pump and a technician was at my house in less than 30 minutes. Seth Silvashy was very friendly and did a great job replacing my sub pump. I live in a wet area so a working sub pump is a must and it was reassuring to have such quick service. He also provided advice for maintenance on the system. I would definitely recommend him to others.

Review 70 (2024-04-28 - Rating: 5)
Nathan and Ryan did an excellent job removing roots from my lines.They were right on time, very kind and professional. I WOULD DEFINATELY RECOMMEND ROTO- ROOTER TO ANYONE!!

Review 71 (2022-01-19 - Rating: 5)
The two employees that arrived were amazing - they were so informative and quick to fix the problem. They answered all my questions and explained what happened and why. They got right to work while still being personable and were very nice!! It was a pleasure to have them on site and even more amazing they were able to fix our clog and clean our sewer pipes within an hour! I appreciate all their help and insight. Thanks again!!!! I would definitely use again and told all my friends the info our technician taught us!

Review 72 (2023-03-30 - Rating: 5)
The plumber you sent was excellent. He did a great job. But the office people gave us the runaround. We were told between 1 o’clock and three my wife took time off of work to be here. But nobody came until 8:00 PM.

Review 73 (2024-02-27 - Rating: 5)
Mitchell came late after working 14 hours and helped us! Made my birthday great! Thank you. He needs a big raise or a bonus or both!! Kim and Larry Kliemann

Review 74 (2023-03-31 - Rating: 5)
I called to set an appt and they where there within an hour and half. My tech Joe was wonderful, clean, professional, and very informative. He was able to diagnose my issue and gave guidance on next steps to fix. Would highly recommend this tech and company for anyone.

Review 75 (2023-10-16 - Rating: 5)
Mitchell showed up very quickly and did everything he could to save me from replacing the toilette I would recommend him and rotor opted to everyone. Kind professional and hard working very happy with the service

Review 76 (2023-03-30 - Rating: 5)
My guy Travis was incredibly helpful, both with solving the issue and explaining exactly what went wrong and how to prevent my issue from happening again. He was very thorough and checked multiple times to ensure the problem was resolved before leaving the job. Would definitely call him again.

Review 77 (2023-04-22 - Rating: 5)
Had some work done and a tech needed to come back to do some additional work. Kevin Y was the best! Over and above. Was professional and respectful. Explained in detail what was going on and made sure I was happy before he left. Kevin was an example of what customer service should be.

Review 78 (2023-04-16 - Rating: 5)
The repair person was professional, knowledgeable and was able to unclog our drain quickly and efficiently. He even suggested that we use a product to keep the drains slippery so fast and other things do not stick to them. He came out on a Sunday and had the drain flowing like new so we could use our bathroom again.

Review 79 (2023-02-27 - Rating: 5)
Seth and his assistant did quick quality work and were friendly and polite and I would recommend them again. We have had great quality and value from the Roto router companyIts great to know they are there to help and are great at what they do.Thank you again

Review 80 (2023-10-13 - Rating: 5)
Underground downspout drains were clogged and damaged. Bob did a wonderful job clearing debris and making the necessary repairs. Will be using Roto Rooter for future work. Extremely satisfied.

Review 81 (2024-02-28 - Rating: 5)
Customer service from this gentleman was excellent. He was professional, kind, and quick. He did get my issue resolved and I would highly recommend service to family and friends!!

Review 82 (2023-04-05 - Rating: 5)
Trey was the only one available out of all local plumbing companies the day my basement got flooded by sewage. He showed up exactly as scheduled, and immediately jumped right into work, not wasting a second. Even though he unclogged and drained the sewage faster than anyone else Ive had in the past, he was somehow the most thorough too, running the snake through the pipes multiple times with multiple attachments and using a hose and buckets of water to serve as an extra flush. He did not hesitate for a second when working in the sewage - he was extremely professional and efficient. Would highly recommend.

Review 83 (2021-05-13 - Rating: 4)
This was a really easy solution to a stressful problem (main line issue). I used the online system to book our SAME DAY appointment (faster than I was able to get a call back from our trusted plumber). Although they missed the two hour window, I got a call letting me know they were running behind, then the promised call before the technician arrived. They actually rerouted someone who was in my area to get to my appointment sooner. The gentleman was polite, fully masked and COVID-friendly. He completed the work efficiently, and told me the price ahead of time. They also had someone come out with a camera to look in the line and explain what the situation was. Overall, very satisfied. And happy they have a 6 month guarantee on their work too.

Review 84 (2023-02-28 - Rating: 5)
Bob did a great job on replacing my water heater. He looked it over and told me what I needed and gave me an accurate estimate. My tank was very old so it needed a few things updated as well. He replaced everything and took out the old tank. He was very professional and made sure I knew how to shut things off and adjust anything if needed. And made sure to ask if I had any more questions.

Review 85 (2023-02-20 - Rating: 5)
I am extremely grateful Roto Rooter was able to come out on schedule. My plumber Bob explained what had to be done in laymans terms and was obviously very knowledgeable. I tried to unclog the sink myself but only made it worse and potentially dangerous. My plumber gave me pricing up front so there was no surprise and had things done and cleaned up efficiently.Thank-you, Maria

Review 86 (2024-07-13 - Rating: 5)
Normally call Roto-Rooter as they are very dependable. The plumber they sent to my home was delayed but they called in advance to make sure it was acceptable to be running late. Great job, highly recommended Roto-Rooter!When Roto-Rooter comes, that’s when your troubles go. When Roto-Rooter’s here, that’s when your troubles disappear. Call Roto-Rooter, that’s the name and away go troubles down the drain…Roto-Rooter!Thank you!

Review 87 (2023-05-19 - Rating: 5)
Bob and Bob were very prompt and professional. Offered great advice as well as unclogging our drain. Everyone else we called gave us a 3-4 day wait for service. They were here within an hour. Thank you.

Review 88 (2024-01-30 - Rating: 5)
They came out as quickly as they could get to us and then replaced the hot water heater and snaked the sewer line in just a few hours. I am very pleased with the quality of the work.

Review 89 (2024-09-13 - Rating: 5)
Bob was the best!You know Bob the builder? He’s your Bob the plumber.

Review 90 (2022-10-19 - Rating: 5)
Bob was very professional, on time and explained what he did and what the problem was. He also explained what I will need to have done in the near future. Price was reasonable and I like the six month guarantee. Would definitely recommend using this company.

Review 91 (2019-01-13 - Rating: 5)
Cory answered our phone call and got us on the schedule immediately-great customer service! Roto-Rooter sent out, Matt O., was at our door within one hour! He did an excellent job- efficient and very attentive to details! Answered all our questions after completing the work and could not have been nicer. We were up and running before he walked out the door. We were really happy with the service and highly recommend them!

Review 92 (2024-09-26 - Rating: 5)
Bob was on time, even early as I had a bit of travel time to get to my apartment. He was efficient, direct with the requirements of the task, and addressed the issue. He also made sure I was aware of any possible issues being the pipes are old. His skill ensured a simple clean out of the pipes was all that was needed. Thank you Bob!!!!

Review 93 (2021-04-23 - Rating: 5)
Was extremely pleased with the level of service by the technician, Dakota. He was knowledgeable and readily determined what the problem was and solutions. Was surprised and thankful that the repairs were completed that day. Extremely efficient in his approach and clean-up of work area upon completion. Will definitely call Roto- Rooter in the future if needed. They even offered to clean-up any water damage, which we did not even realize they offered this service. Good to know for the future.

Review 94 (2023-09-27 - Rating: 5)
Bob did an excellent job. He was courteous, professional and knowledgeable about what needed fixing and got the job done quickly. Very thankful for his service.

Review 95 (2020-09-02 - Rating: 5)
Mike Marks responded to my home quickly. He was attentive and professional the entire time. He located the leak and made the proper repairs in a timely manner. He was personable and interacted very well with a very busy household. His work and customer service exceeded my expectations and he should be commended for a job well done!

Review 96 (2021-05-31 - Rating: 5)
They were able to send a technician out the same day I called within a couple hours. The guy was at my house for not even a half hour and got the job done thoroughly! He gave me a discount, was very professional, polite, and even cleaned up the mess!! I would definately call them again for service and recommend them.

Review 97 (2022-10-06 - Rating: 5)
Roto-Rooter was the ONLY company and or person that we called out of plumbers all around the area that actually had someone there to answer the phone and respond within a few hours of the call. We were unable to use our water or toilets because of the clogged sewer and in a 5 person household, that just cant happen. They came out on the weekend at night and were able to free the blockage and with the knowledge, tell us what he felt was the underlying cause of it. Ultimately being able to have another person come out the next day with a camera to diagnose the issue and within the next day, had a crew out to dig up and replace the P trap that had rusted out and and blew a hole through which was causing our sewer line to not connect to the main sewer. We did not have the $ for such a huge job but were able to get approved on a Sunday for a fixed rate loan so that that could expedite fixing the problem. And they were able to get it completed within a few hours.

Review 98 (2019-01-22 - Rating: 5)
Absolutely fantastic experience. We received a call the morning of our appointment to update us with a more precise window, then another update when the plumber was on the way. Bob was amazing! He explained everything perfectly and worked quickly to correct the issues. He was friendly and informative. Overall, just a perfect experience. Exactly what you hope for when you call a plumber!

Review 99 (2018-03-07 - Rating: 5)
I had service 2 days in a row and both technicians were fantastic. They walked me through what exactly was going on and let me know rough estimates of prices before performing the work, which was greatly appreciated. They were both polite, efficient, and cleaned up after they were done! My technician on the second day was Joe. Unfortunately I cannot remember the first day technicians name. I will definitely be using them in the future and recommend them highly!

Review 100 (2019-04-19 - Rating: 5)
Convenience was great! As soon as we called we were able to get an appointment quickly. The service technician, Terrance, who came to cable our drain was great and so efficient. I like that the money is talked about up front so there are no questions in the end! Overall, great experience and we have also used them for our sump pump with great results. Love the 6 month warranty! Thanks Roto Rooter.

Review 101 (2019-05-12 - Rating: 5)
Customer service was friendly on the phone, Lillian even gave me a courtesy call to let me know technician was running a little behind but the tech still made it within the scheduled window. Once there, Scott was professional and personable. Made the experience enjoyable and gave helpful tips to prevent issues further.Another awesome experience, had to call on Mother’s Day and Tom came out, gave me exact options we had and proceeded troubleshooting issue and resolved quickly. He also double checked before leaving to make sure issue didn’t re- occur

Review 102 (2019-04-29 - Rating: 5)
These guys are great, there was a scheduling problem, and they fixed that right away, and even came outWithin 1/2 hour to do my job, Steven W Tech# 1392 was exceptional, I had a bathroom sink problem and he fixed it up in no time at all, Really!! He put on booties to protect my floor, not required, but he did it anyway.He kept me informed thru the whole process, and even cleaned up before leaving. I will definitely be using their services again. Very reasonable pricing too!! They are my go-to guys from now on!!!

Review 103 (2020-05-28 - Rating: 5)
What I thought was just a delayed response to the youngest member of our household flushing a quarter of a roll of paper towels from cleaning up a mess ended up being a concrete pipe cracked on top of its entire length. Two large root clogs blocking more than 80% at both ends of 15 feet of piping outside of the house didn’t help either.First gentleman was on site less than 3 hours of initially making the call and identified the problem as not being a simple root or waste clog within 30 minutes. He called for a camera inspection in order to clearly determine the issue. Guy was there in less than 90 minutes. He asked me if I wanted to watch (from a safe social distance) the inspection camera on screen. He explained what he saw and helped us to understand the necessity of the repair. 36 hours later, another gentleman showed up first thing in the morning in order to get us flowing again.These guys work hard and are there when you need them. No nonsense. Respectful, professional service.My family has been taken care of every time we’ve needed to call.

Review 104 (2018-06-25 - Rating: 5)
Our service technician Nick (#3798) was one of the best service professionals I have ever dealt with. His quick thinking and problem solving allowed for us to have hot water the same day it went out. I was very impressed with his knowledge and precautions to make sure the install of our new water heater was fast but safe. I would definitely recommend him to anyone.

Review 105 (2022-09-20 - Rating: 5)
Seth was knowledgeable, professional and courteous. He arrived promptly with a smile on his face and immediately knew what needed to be done. He took care of the issue right away and made sure to answer all of our questions and explained everything he was doing.

Review 106 (2021-05-04 - Rating: 5)
I have to say I am super impressed!!!! My basement sinks were clogged (super disgusting) due to lint building up over YEARS (who knew you needed a lint trapper?!!?) I went to their site Monday, scheduled an appointment 8-10am THE NEXT DAY! Received confirmation and that someone will call me within 30 min. before they come. RING RING Tuesday morning 7:22am, they were on their way! Bob showed up on time, figured out the issue and fixed it, very pleasant experience. When you have something pretty gross going on and youre embarrassed you worry about having someone come, but I have to say, I felt comfortable with the service (whether he wanted to comment on the mess or not, he did not) fixed it and gave me a deal! I cant speak on price because I am unsure how much something like this would cost, but I feel regardless, you also pay for promptness and professionalism.

Review 107 (2020-10-24 - Rating: 5)
The service technician Nick was amazingly awesome. Punctual, professional, and very courteous!!! Unlike his employer whom tried to deny me service because of a subpar job a previous employee had done. Great job Nick blessings to you.Update 10/2020 as per usual they are awesome I was originally told between 12-4 the next day they actually called me 7:00 a.m it was great!! The technician was polite kind very knowledgeable on my problem. And considering it was so early in the morning he was so quiet that my 3 children never knew he was thereThanks again

Review 108 (2024-03-22 - Rating: 5)
Came right out and couldnt be happier with the service. Gave me accurate estimate and was able to complete the job in exactly the time frame he told me. A+

Review 109 (2018-08-11 - Rating: 5)
Bob Warham came to our house when we were having problems with our sewer yesterday. He was very helpful, explained everything in detail and worked quickly to resolve the problem. He also went out of his way to recommend where we could purchase a cap for a pipe we have. Its been missing for a while. He was super nice. I appreciated everything he did for us and how quickly he did it. I needed to get back to work and was amazed how efficient he was. He recommended that we have this done every 2 - 3 years so we dont have a problem again. Thank you Bob.

Review 110 (2023-09-15 - Rating: 5)
I called late night on a Friday because my mother’s basement backed up with water, they had a tech come out who was very sweet and took the time to explain everything and got it done in a timely manner. Would definitely call again for any plumbing issues.

Review 111 (2024-04-14 - Rating: 5)
Roto-Rooter was very quick to respond, easy to communicate with, and did a very thorough job. Would definitely use again

Review 112 (2022-08-05 - Rating: 5)
Jason was very personable and professional. He explained all the options, costs, and work to be done clearly as well as keeping my anxiety and concerns at the forefront of his mind. He performed his task with great care. I would recommend him to anyone.

Review 113 (2023-10-11 - Rating: 5)
My job was a real bear, but Bob was very professional and persistent. He maintained a great attitude throughout the job, and brought everything to successful completion. Thanks!

Review 114 (2024-01-24 - Rating: 5)
Bob is very.professional and excellent at doing his job! Im very happy that he was the one sent to my house and i will be rquesting him for every time in the future!

Review 115 (2023-12-11 - Rating: 5)
Rob did an awesome job cleaning out my sewer line, and also gave me a lot of good input on how to proceed with upkeep moving forward. I will be calling them again if I need anything in the future.

Review 116 (2021-04-01 - Rating: 4)
Lonnie our service tech, was outstanding, knowledgeable and professional, clearly explained everything that was involved. it would have been 5 STAR rating except, the scheduling (dispatch) people misinformed me not once but twice on the time of arrival. They need to improve accurate times for tech arrivals. The tech was great and this in NOT a reflection on him, but the Roto rooter phone driver (tech) schedule dispatch system.

Review 117 (2019-04-22 - Rating: 5)
Great experience as I scheduled late on Sunday via website and had technician on site Monday 9:30. He took care of the 2 issues I had and was so clear as to what was wrong, what he was doing and had both taken care of quickly. Of note, I didnt call on Easter - but found out there would not have been an additional charge for holiday. Need to have basement cleaned and will go with them for this as well. great service Bob W. and RotoRooter.

Review 118 (2022-01-19 - Rating: 5)
Great associates that cares about helping me.Tom and his coworker showed up, determined another service was needed and then came back same day after the initial blocker was cleared.They did what others couldn’t and they committed to doing so same day…. And the delivered.I heartily endorse this company if you want your life to go back to normal asap after having a plumbing issues.They were great.

Review 119 (2022-09-08 - Rating: 5)
Service was scheduled 1 hr from when I called. Tomm the service provider was prompt, professional, polite, knowledgeable, took care of the problem in a timely manner, explained everything he was doing & why - while he worked & cleaned up the area when he was finished. I was very satisfied with the service. I would highly recommend Roto Rooter !

Review 120 (2020-10-28 - Rating: 5)
Mike was very prompt and professional. We had a great conversation while he was at my home to fix our kitchen sink. He was quick but made sure to do a superb job and didnt waste my time. I would have him back again for anything else that I might need. Excellent work and excellent company representation.

Review 121 (2024-02-28 - Rating: 5)
Nathan took the time and care with our home and did the job wonderfully. Very happy we called Roto Rooter and got Nathan!

Review 122 (2021-09-06 - Rating: 4)
Good service, same day service. Was disconnected multiple times trying to call back after confirmation call went straight to voicemail. Service person was generally good. Website stated employees automatically would be wearing a mask but I had to ask him to put one on before entering my home. He then gave me his opinion on the COVID vaccine, which I also could have done without. Will use the service again, just wasnt the interaction that I wanted.

Review 123 (2019-08-23 - Rating: 5)
Rotorooter came and cleaned out my mainline after hours. Because of course whose drain backs up between 9-5. The tech Andy was quick to respond and came and explained everything he would do and cost before doing any work he was very professional and courteous. He then what I thought was very quickly got to work and in no time had my plugged drain working. I would definitely call them again and recommend them to anyone who needed work done.

Review 124 (2022-12-01 - Rating: 5)
Let me stop you right here! This is the company for all of your needs! A moment that caused such panic was relieved with the care and support this company offered me. My basement flooded again and quite frankly as a first time home owner, I didn’t know what to do. From the phone operator to the handsome technician that showed up ;it was all a pleasant experience. Travis Humphries (technician) provided exceptional service from start to finish. He informed me of all steps in his process, provided tips on how to best respond to flooding issues and most importantly cleared all the water out of my basement. Now what are you waiting for?! You’re in great hands! Give them a call and Travis is your man.

Review 125 (2024-01-25 - Rating: 5)
Bob was quick & efficient. Came in, found the issue, gave me options & quotes. Up front & honest. Total time of 30 minutes, in & out.

Review 126 (2022-06-17 - Rating: 5)
Mike, our service tech/, was fantastic. He was polite, timely, took the time to explain the issue, and fixed the problem efficiently. What more do you want out of any technician? Thanks Mike and Roto-Rooter... if I ever need a plumbing service again (and I hope I dont!) you will be who I call!

Review 127 (2023-05-13 - Rating: 5)
Kevin came to home to fix shower drain. Fantastic service. Great guy. Explained everything and made sure everything working before leaving. Would highly recommend reaching out to the service and requiring Kevin’s help.

Review 128 (2019-09-01 - Rating: 5)
My tech Andrew found and fixed my plumbing issue very quickly. He was very professional and left no mess! I would definitely recommend using Roto rooter. I called on a Saturday evening and the tech arrived within 30 min. A+ service!!

Review 129 (2019-05-14 - Rating: 5)
I needed someone to come out ASAP to fix a issue we had with water backing up. I called roto rooter and they were able to send someone within the hour! The plumber went over possible options and costs before starting work and was honest upfront. We did end up having to go with the more expensive option, but it was still pretty reasonable. Dave was the tech they sent, he was quick and even cleaned up a lot of the mess it caused. Thank you!!

Review 130 (2023-11-12 - Rating: 5)
The technician who came to my house (Roger) was very friendly, professional and he took the time to explain to me exactly what he was doing. I appreciate the prompt, professional service!

Review 131 (2023-04-03 - Rating: 5)
Tom from Roto Rooter fixed my sump pump. The pump had been previously installed incorrectly by a different company. The problem was diagnosed and discovered within 10 minutes. Tom completely fixed the previous company’s hack job. Professional and diligent.

Review 132 (2024-01-12 - Rating: 5)
Quickly came to house to assess the situation. Thoroughly explained the issue. Provided options and performed work efficiently and professionally. Left area looking better than it was before. Roto always there to save the day.

Review 133 (2021-08-03 - Rating: 5)
Excellent Service! Explained everything He was going to do: and the cost associated. Went above and beyond. Very Happy! Have never had bad service from Roto Rooter; and every plumber that has come to our house is professional & a joy to have. For some reason we always get pet people. Very friendly to my animals also! A Big Plus!

Review 134 (2019-03-18 - Rating: 5)
Roto Rooter was fantastic. They came earlier than expected, within two hours of me calling even though I stated it wasnt an emergency. They explained everything in great detail, they were professional, they were extremely friendly. I couldnt have been happier with the outcome and the price was very reasonable.

Review 135 (2019-07-01 - Rating: 5)
As always, Roto-Rooter made the process as easy as possible. From making the appointment to the completion of the service, all the employees were friendly, knowledgeable and efficient. Our technician, Terrance, was excellent. Pleasant from start to finish, he kept me informed about what was going on with our drain, how he would fix it and what I could do to help prevent it from happening again in the future. I wont hesitate to call again in the future and would definitely recommend Roto-Rooter to anyone. Thanks for the great service!

Review 136 (2022-05-05 - Rating: 5)
I was surprised that they had time to come out to my house within hours of me calling. I was expecting them to come out the next day or later in the week. Robert was professional and explained everything that was going on before during and after. He was thorough and could have stopped after cleaning the first root system but continued and went back to make sure the whole line was clear. Sure enough another clog formed but with his time and effort everything is going where it is supposed to go. Thank you!

Review 137 (2021-02-10 - Rating: 5)
Mark cleared out our pipes for us after we had been battling a clog for a few days. He was very informative, professional, COVID conscious, respectful of our home, efficient, and made sure to try everything he could until he fixed our problem. He was able to clear our clog after going above and beyond trying multiple methods and tools. We are thankful for him and will definitely be using this company if we need to in the future.

Review 138 (2024-09-30 - Rating: 5)
Chris was wonderful and did an excellent job. He was very informative and did the job right. Great effort with his customers and honestly happy that he was my technician.

Review 139 (2024-11-07 - Rating: 5)
Albert Did a outstanding job and his trainee I prefer y’all to go to roto-Rooter if you want a professionally done the right way thank you again.

Review 140 (2021-08-13 - Rating: 5)
I had a sewer back up into my basement bathroom.they kept me informed as to how long before I would get service. I called at 9pm they told me it would be around 12:30 am I was called that the service man James C was on his way he got here at 1am . He was very polite assessed the issue gave me a price and got straight to work. I would call them again and recommend them .

Review 141 (2024-10-20 - Rating: 5)
Chris Young is an expert - great customer service

Review 142 (2018-10-04 - Rating: 5)
During my services call with Bob this morning, he arrived at the specific time stated and was very knowledgeable about the problem that needed to be addressed. Michael did an Exceptional job with completing the plumbing work that needed to be done and explained what he was going to do before the task was even completed. If I ever need to call a plumber I definitely will be in touch with Roto-Rooter again. I highly recommend their services.

Review 143 (2021-03-20 - Rating: 5)
Mark was very professional, explained what he was doing and was enthusiastic about getting the sewer clear. He was a good representative of your company.He set up an appointment on the spot for a follow up appointment tomorrow to resolve another issue which I was grateful for.Mark was very conscious of maintaining CoVid precautions via mask and social distanceing.I will definitely recommend Roto-Rooter for prompt and knowledgeable service!RotoRooter returned Saturday and put a camera through my outside water pipe. Max took the time to show me on the camera my broken pipe. Again Max was very professional,, another good representative of your company! Thank you for your excellent service!

Review 144 (2022-11-24 - Rating: 5)
Travis H. was our Service Technician. He was exceptional and very throughout. He went above and beyond to diagnosis our plumbing concern and provided all possible avenues for solution. He was punctual and a wealth of knowledge. He is a great asset to the Roto-Rooter team!

Review 145 (2019-06-09 - Rating: 5)
Fantastic service. Courtesy call one hour before arrival and arrived right on time. Service Tech Terrance Leslie was very pleasant and professional. Assessed the situation and fixed the problem quickly. Very knowledgeable in his profession. Explained the problem and how to fix it. He is an asset to Roto Rooter. Highly recommend this company.Steve

Review 146 (2024-03-04 - Rating: 5)
Very knowledgeable and worked very hard to fix the problem. Respectable, and explained to me the problem, even though I am only a tenant at this property. Nice to see people working hard these days.

Review 147 (2021-02-11 - Rating: 5)
Albert came out and did an excellent job repairing a pipe that burst in my late grandmother’s home. He worked hard for several hours without so much as a 10 minute break even when we offered him to. He explained everything he was doing to a T and made sure everything was running smoothly before he left. Great service!

Review 148 (2021-04-20 - Rating: 5)
We experienced drainage problems and contacted Roto-Rooter. Within an hour they showed up. I would like to mention that there was no fee for a home visit, unlike other plumbing companies. Our technician Mark ST# 2818 was very professional, courteous and respected our property. He explained step by step his process for cleaning our drain line. In fact, he suggested that his camera man scope out our drain lines for any future issues. Hands down, we would definitely recommend Roto-Rooter for future repairs. Al H

Review 149 (2019-03-13 - Rating: 5)
The dispatchers on the phone kept us in the loop as to when we would see a tech come. We had an emergency situation. Dave came first and was so friendly and professional. When we found out we werent getting anywhere in the dark searching for the air pipe for our main sewage line in a frozen yard, he helped us move our service to the morning time. The next tech that came was just as pleasant to work with. He found two sneakers and a bunch of other objects that neighborhood kids had stuffed into our pipe. He gave us a new lid for the pipe that could be screwed in securely so we hopefully wouldnt deal with this blockage again. He also gave us good recommendations for other drainage questions we had. Both techs gave us the estimate before beginning work and were the most personable guys on the planet!

Review 150 (2019-11-20 - Rating: 5)
Service provided by Scott Brown was polite, prompt and very well done. He was forthright with me, giving me alternatives for repair or replacement. I would highly recommend Roto-Rooter for your plumbing needs. This wasnt my first experience with their plumbing service and wont be my last.

Review 151 (2017-08-08 - Rating: 5)
From the initial phone call requesting service to the final follow up after the work was completed, communication was excellent. I couldnt be on-site while the work was being performed. The initial call was to an operator around 9 am who took all the required info. The operator let me know someone would be out there by noon. I received a phone call from the operator about 11:30am someone was on the way. At noon I received a call from the service tech and described my problem in a bit more detail. After a short time the service tech called back with the cost and request for authorization to perform the work. Again great communication and no surprises. Received another call when work was completed. Meanwhile my wife found a coupon to apply to the bill which was applied during the final invoice. 6 month warranty for the service and a follow up email the next day... Will definitely consider to use them again!

Review 152 (2019-01-19 - Rating: 5)
I highly recommend Roto Rooter for your plumbing needs! They arrived an hour early. The service technician was pleasant and friendly. I knew what our problem was so he listened to me and wasted no time getting to work to fix the problem. He had our plumbing issue taken care of quickly and thoroughly. With a 6 month guarantee! We have had no issues since they came. Worth every penny! Thank you so much Roto Rooter!

Review 153 (2020-02-05 - Rating: 5)
Our technician, Matt was absolutely fantastic. He came in, immediately assessed the issue and gave us two different options when it came to solutions. When we were faced with an uncertainty of what to do, he gave us his personal and unbiased opinion! Definitely will be going back if future problems arise!

Review 154 (2019-06-07 - Rating: 5)
Extremely professional service within an hour of my call to the company. Removed old water tank and installed new one. Very respectful of my home.Technician wore shoe covers to protect floors and was sure all floors around job area were clean and dry after installation of new tank.Courteous and knowledgeable technician. I recommend Roto-Rooter for any and all plumbing needs. I will definitely call them again whenever plumbing work is needed.

Review 155 (2018-08-07 - Rating: 5)
Bob arrived promptly, got the job done, explained the cause of the clog and how to avoid it. He made sure everything was working properly and made sure the area was clean before writing the invoice. Great Job! I would definitely recommend Roto-Rooter! 5 Stars!

Review 156 (2021-10-24 - Rating: 5)
Morgan came to our rescue to fix the blockage in our water pipe. He was extremely knowledgeable, and was at our residence for a few hours to make sure everything was fixed and working properly. We were very grateful, and asked a lot of questions, to which Morgan answered thoroughly. Should we experience more issues, we will be using Rotor Rooter again!

Review 157 (2019-09-22 - Rating: 4)
I had a sewer blockage that backed up into my basement. The technician arrived within an hour of me calling which I was very grateful for due to the urgency of the situation. Andy (tech #1140) was very professional and sympathetic to our plight and provided great service. When finished, we discussed options moving forward for preventative maintenance to prevent future issues. Great job!

Review 158 (2023-11-13 - Rating: 5)
Awesome service! Bob was exceptional. He knew exactly what needed to be done and fixed my leaky toilet quickly and perfectly.

Review 159 (2022-09-08 - Rating: 5)
After a late night sewer blockage, I called Roto-Rooter early on Sept. 7th. I was able to get an appointment for the same morning. The tech, Jason, tech #5524 arrived on time and throughout he was courteous, and explained every step he took and efficiently fixed a blocked main sewer line. He even told me that the toilet paper my family used was the worst choice and suggested better alternatives.While doing the job, he informed me that there might be some serious issues with my 60 year old, 100+ foot sewer line. He arranged to have a Roto-Rooter camera tech, Dave Becker, to come while he was still working on the sewer, to run a camera through my main sewer and see where the problems might be. Of course, the camera did show that I am facing an expensive job to replace my existing sewer line. But, while I mull my options, I cannot state enough that both men were upfront with their advice, always courteous and they made a serious issue plain to see, and I would recommend to anybody with sewer problems to use Roto-Rooter. Dave even made a spot price quote, and promised to send a written estimate to have Roto-Rooter do the work.Clay Varga, Satisfied Customer

Review 160 (2019-07-05 - Rating: 5)
The serviceman, Nick arrived promptly. He used covers for his shoes and looked at my clogged sink. He gave me the price and I gave him the okay to proceed. 30 minutes later it was fixed. (A little pricey but worth the time and hassle on a Saturday afternoon) Nick was very nice and professional. I would not hesitate to recommend Roto Rooter and also use them myself if needed. Thank you again.

Review 161 (2017-06-03 - Rating: 5)
My service tech was very timely and efficient. I had multiple problems that he addressed with skill. He was extremely tidy as well. Great price for all the work done! I am very happy with my experience.

Review 162 (2017-10-07 - Rating: 5)
Had a toilet backup on a Saturday afternoon. They had a very competent tech at my house within half an hour. Manual auger did not fix it; so he pulled the toilet, snaked the stack and reinstalled the toilet within the hour. Great service and lighting fast. Happy customer. A+

Review 163 (2018-12-29 - Rating: 5)
Backed up sewer line and stopped up sinks do not mix well with holiday entertaining. I was happy to get same day service on the day after Christmas. All staff was courteous and helpful. The plumber was courteous and knowledgeable. All issues were addressed to my satisfaction. I would recommend this company.

Review 164 (2018-04-05 - Rating: 5)
The service and response I received from Roto-rooter was great!! I called at 8:15 am this morning and had a service representative on location within a hour , and the job was completely done by 11:00. Service Rept. Jim was very professional took care of all the fine details, removed the old hot water tank installed the new one and reviewed the warranty details with me. My tenants didnt even miss their morning shower.Thanks

Review 165 (2019-03-08 - Rating: 5)
Booking was a breeze. Was able to get them to the house same week, but had our schedule allowed they would have come same day. Dispatch called when the plumber was 30 minutes away. Plumber arrived on time, was knowledgeable and courteous. The work is guaranteed for 6 months to boot so all around this was a great experience. Well be using and recommending roto rooter in the future.

Review 166 (2018-04-04 - Rating: 5)
We had a drain that was backing up into our garage. We called Roto-Rooter and they were there within 30 minutes. They were extremely knowledgeable and figured out the problem quickly. The back up was fixed and they were gone in less than an hour with no mess left behind. Plus the repair comes with a warranty. I would recommend them to anyone.

Review 167 (2019-10-04 - Rating: 5)
We called Roto Rooter at 4:30pm and a tech was out within an hour! (There was no extra charge for being an evening visit either!) Terrance came to our home and was so professional and knowledgeable. He was very thorough and just had everything up and running in no time! We would recommend Roto Rooter (and Terrance!) to anyone in need of a plumber! Great service!

Review 168 (2022-11-22 - Rating: 5)
The plumber who came was very helpful and used several techniques to identify the exact source of the issue. After discovering the source, he suggested a solution and then performed it with no errors. He was extremely professional and I would be lucky to have his assistance again if I have any more issues in the future.

Review 169 (2019-06-17 - Rating: 5)
Dave tech#978 did an awesome job. He was thorough in explaining the work he needed to do and got the job done quick. Even took time to give some recommendations for plumbing improvements that may help prevent future problems. Fast and friendly service, we always choose Roto-Rooter.

Review 170 (2019-12-26 - Rating: 5)
We called at about 8am and they said they would be here at 10:30, they got here much earlier which was great! Bob was very informative about our situation and told us how to prevent the clog from happening again. He was very friendly and polite. I would definitely recommend calling Roto-Rooter if you need help fast!

Review 171 (2019-02-24 - Rating: 5)
I needed emergency service on my sump pump, which wasn’t working at all during wet weather. My normal repair company doesn’t offer emergency weekend calls. A relative recommended Roto Rooter, who politely and kindly took all my information and gave me a four-hour window that evening to expect a repair person. Unfortunately, I was later called and informed that no one could come that evening after all. However, I said yes when offered the scheduling of a service call the next morning. I bailed my sump hourly through the night, so was very grateful to see the Roto Rooter vehicle pull into my dooryard around noon the next day, following a call to alert me that he was coming. Luciano was polite, personable, and reassuring, which was much appreciated in my time of need. He assessed the situation expertly and described what my options and costs would be, based on what problem he might determine. He then proceeded to quickly troubleshoot the sump pump failure, in an organized and efficient manner. He asked questions to familiarize himself with my home and its facilities. After eliminating two or three of the most basic possible problems, he found that I simply needed a new check valve on my existing sump pump, and he replaced it in no time, carefully checking its operation afterward. Luciano cleaned up completely after himself, wrote up the invoice with my senior discount and a careful explanation of charges, and was on his way. I would have to say that due to the reassuring and expert way in which Luciano handled the weekend service call, it was worth the delay that the company had to make in scheduling. His knowledge and enthusiasm for his work made it a much more positive situation for me.

Review 172 (2024-02-13 - Rating: 5)
Awesome experience - called at 6am. Showed up at 8am. Out before 10am. Incredibly friendly and always willing to answer my questions. Thank you again!

Review 173 (2019-06-20 - Rating: 5)
Your service agent was very prompt after I called. He (Dave K 4527) was very knowledgeable. I feared he wouldnt be able to snake both ways from the outside vent, but he showed me a special curved end piece that allowed him snake down in both directions. He showed me the mass of roots, including a larger pencil-size root he pulled out. The price was reasonable given the quick response and results. I even got to use an Angies List discount. I wouldnt hesitate to highly recommend Roto-Rooter to anyone that asks.

Review 174 (2021-01-04 - Rating: 5)
Our tech Mark was thankfully early on a Sunday night. He called 1/2 hr before his arrival, was courteous, professional and fast. He cleaned out our main sewer line and even offered to have a camera crew come out to check for damage. Top rate service, will use again.

Review 175 (2017-05-25 - Rating: 5)
We want thank Tomm P. 1078 for fixing our tub issue. I was surprised how quickly he was able to get to the house on such short notice. He did an excellent job and definitely knew what he was doing! We are extremely satisfied with him and the service he provided!

Review 176 (2023-04-24 - Rating: 5)
Bob was awesome! He was friendly, knowledgable, quick to solution and kept my husband and I updated of everything at all times. Very, very happy customers!

Review 177 (2023-06-07 - Rating: 5)
Our technician was extremely helpful in locating and clearing the issue. He went above and beyond to avoid having to charge for extra services. He was very helpful giving tips to help prevent future issues.