Western Sales & Services, Inc.

Photo of Western Sales & Services, Inc.

Located in Birmingham, Alabama

Address: 3660 Cahaba Beach Rd, Birmingham, AL 35242, United States

Phone: +1 205-787-8674

Rating: 4.8

Services

  • On-site services
  • Appointment required

Categories

  • Plumber
  • Air conditioning repair service
  • Heating contractor
  • HVAC contractor
  • Furnace repair service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-09-27 - Rating: 5)

    Western Sales & Service, esp technician Frank Ray, is always reliable, friendly, professional. They’ve taken care of my system for years— highly recommend!

  • Review 2 (2024-11-23 - Rating: 5)

    Very professional and courteous!! The technician arrived as scheduled and was a joy to work with. He was AWESOME and so helpful!!

  • Review 3 (2024-12-02 - Rating: 5)

    Mr. Ashley was very professional and explained what happened to the water heater pilot.Thanks so much for your excellent and speedy service.

  • Review 4 (2024-06-12 - Rating: 5)

    Great! Very professional. Technician arrived on time as scheduled. Western Sales & Service is the only company that I would Trust with My AC & Furnace maintenance and needs. I used them as a homeowner in Birmingham and what a relief that they come to Shelby County!

  • Review 5 (2024-05-22 - Rating: 5)

    Exceeded my expectations!! David Noles recommend a service call and Frank showed up and showed out. He got to the heart of the problem very fast and made the repair- got us back working on the spot! Frank demonstrated a quality focused- ethical practice that saved us money and replacement of a unit. When we do replace the unit- and forall future needs- Yall will get my business.

  • Review 6 (2024-10-21 - Rating: 5)

    I am very pleased with the services and results we have received from Vic and from Western.

  • Review 7 (2024-07-03 - Rating: 5)

    Excellent response to emergency situation on a very hot day! Courteous service and new motor back up and running within 2 1/2 hours! So appreciative to Clay and Western!

  • Review 8 (2024-04-22 - Rating: 5)

    Very knowledgeable and courteous. Showed up promptly and did a wonderful job servicing my HVAC unit; explaining every question I had with expertise. Definitely recommend Frank Ray.

  • Review 9 (2024-07-02 - Rating: 5)

    I’m so pleased with the outstanding service I received with Ashley. He identified all the issues and fixed it all. Thanks Again!!

  • Review 10 (2024-06-21 - Rating: 5)

    Jay the technician was very thorough and knowledgeable of the ac unit. So with that said, they deserve the 5 stars.

  • Review 11 (2024-09-22 - Rating: 5)

    Ive used several times. They are very trustworthy and dependable.

  • Review 12 (2024-08-08 - Rating: 5)

    Great service Great guy thank you for sending a pro technician

  • Review 13 (2023-07-08 - Rating: 5)

    Jay came to talk to me and get the information he needed to give me a quote on work I need done at a house. He was polite, courteous and friendly. He didnt do any work, but said hed call me in a few days with information.

  • Review 14 (2024-06-28 - Rating: 5)

    Very detailed in explaining what is wrong with the air conditioner and what he needs to do and why. Very easy to talk to and professional.

  • Review 15 (2024-01-05 - Rating: 5)

    Jay was very thorough and professional. Took his time and examined everything, explained what was wrong and needed to be replaced. Very pleased!

  • Review 16 (2022-06-11 - Rating: 5)

    Western Sales & Service has been a long time vendor for First Congregational Church who has always provided professional work and great customer service. Their techs have been on time, professional and knowledgeable. Not only has their work been professional but also qood quality. Would recommend them for plumbing as well as heat and AC services.

  • Review 17 (2022-07-27 - Rating: 5)

    Johnathan met me on time to give me an estimate for toilet replacement and was able to install it that same morning. He and assistant were polite and efficient. Installation went seamlessly despite Johnathan having to find my units water cutoff in basement. Both he and his assistant left my bathroom spotless.

  • Review 18 (2024-12-17 - Rating: 5)

    Always does an excellent job. Thanks Frank

  • Review 19 (2022-12-28 - Rating: 5)

    Over the holidays we discovered our water heater was leaking and inoperable late at night. The next morning Western responded. Throughout the day three different technicians descended on our property getting the old one hauled away, a new one relocated and installed and even helped clear out unnecessary ductwork. Respectful and professional, they didnt stop until the work was completed even though into dinner hours. They kinda left a mess but we were there to clean it up. They did no damage. We had hot water and no leaka in less than 2r hrs. Please support this company as opposed to the larger top-heavy ones. These guys do great work and are committed to customer satisfaction.

  • Review 20 (2024-11-21 - Rating: 5)

    I want to thank the team @ Western Sales as well as their technicians doing an outstanding service

  • Review 21 (2024-07-03 - Rating: 5)

    Ashley is a great technician. He’s knowledgeable and persistent in completing the work.

  • Review 22 (2019-08-15 - Rating: 5)

    As always Western your service and technician was great. David was very attentive to our needs and very professional in representing your company. He answered all of our concerns and did the work in a timely manner.Thanks also to Cindy for a great experience in setting everything up.Thanks kindlyRev. McKenzieGreater Lily Star Baptist Church

  • Review 23 (2022-11-09 - Rating: 5)

    I have used Western Sales & Services for over 30 years and have always been satisfied with their services. Frank Ray was the technician today for my AC problem. He has been the technician formaintenance service as well. He is always knowledgeable, courteous, and professional.Frank Ray, professional, courteous, and always prompt.He has been the technician on several occasions and does an excellent job.

  • Review 24 (2021-07-22 - Rating: 5)

    Great service! Jonathan was friendly and was able to get started right away after I described what was going on with the pipe. He was done in less than an hour and we havent had any issues with the drain since.The billing process was very transparent. He had all of the services listed on an iPad and showed me exactly what he was choosing from in order to correctly charge for snaking the drain. There were no hidden charges or nickel & diming going on.Thanks!

  • Review 25 (2021-05-04 - Rating: 5)

    Great service today 8-5-20. Jay came and he is very, very knowledgeable, prompt, neat, and friendly. We are so happy to have a bathroom commode problem resolved. Thank you!!! If we have other plumbing I hope Jay will come even though he is now in sales.

  • Review 26 (2021-05-11 - Rating: 5)

    Jerome is such a nice and knowledgeable technician! He has worked at our house 2 times, and we were pleased with the work both times. Western’s customer service and office staff, Hope and Christina, have also been very responsive and helpful!

  • Review 27 (2017-11-08 - Rating: 5)

    Western Sales and Services, Inc recently installed a new Cozy Floor Furnace in my 93 year old Moms house. Everything about the experience was excellent, from the initial visit until completion of the installation. Their employees were professional, worked quickly and efficiently and the office workers were very helpful in arranging for financing. My Mom has been using Western Sales for over 30 years and highly recommends them.

  • Review 28 (2024-04-30 - Rating: 5)

    Thorough routine maintenance of two HVAC units. One unit had stopped working in the previous week and needed repair. Arrived on time and was extremely courteous and professional. Completed service and replaced part in broken unit. I’ve had the same technician taking care of routine maintenance and repairs for the past 5 years and am very pleased with the quality of all work. Service rates have increased dramatically in past 2 years.

  • Review 29 (2024-10-16 - Rating: 5)

    He was very professional. He was the BEST.

  • Review 30 (2022-04-29 - Rating: 5)

    I would definitely work with Jonathan and Hank again. Both guys were friendly and explained what was going on with my plumbing issue. Jonathan showed compassion for my problems and worked to try and fix it. Great customer service.

  • Review 31 (2021-12-22 - Rating: 5)

    5/07/2020Jay with Western Sales and Service to the rescue !!! Relaxed professionalism, mixed with expertise of plumbing, and wearing protective gear from Covid-19. Jay, with his helper, replaced 2 old leaky outside sptickets. Less than 24 hour request for assistance and Western Sales fixed my plumbing issues. Thank you so much for being a wonderful business and providing quality service. They have been my go to plumbing, heating and a/c vendor for almost 20 years. 5 stars !!!Western Sales Frank was able to diagnose and repair my brother Franks (yes, two Franks) central air conditioning. Western gave many options / times for the repair. Frank from Western pulled into the driveway and went right to work. Frank from Western was also super great in coordinating with roofers, today. New roof today, too. As I was only available this Friday. I thank you Western for being dependable, accountable, knowledgeable and friendly. Thank you for sending Frank to help my brother, Frank !!!

  • Review 32 (2021-01-08 - Rating: 5)

    Frank Ray came to investigate a possible gas leak in the furnace. He found two leaks in the flex supply line, so he brought it up to code with new solid pipe. It’s nice & warm now, with no more gas odor. We were very pleased with Mr. Ray’s promptness and efficiency. We have been satisfied customers of Western for over 45 years. Enough said!

  • Review 33 (2021-01-13 - Rating: 5)

    The serviceman came on time, listened carefully as I explained the problem, and decided what needed to be done quickly. Jonathan got right to work and fixed the problem. He explained what he had done and offered advice on how to avoid the problem in the future.I am very pleased with the work and with him.

  • Review 34 (2022-09-09 - Rating: 5)

    I called Western Sales and service when my AC stopped working. They came to my home that afternoon. They found and fixed the problem in a very short span of time. They do outstanding work and I would highly recommend them to anyone having a problem with their AC. Ms. Sterling

  • Review 35 (2020-07-09 - Rating: 5)

    Western is by far the best HVAC & Plumbing services company in the Birmingham area. They are always punctual, professional, and courteous. I would have no problem recommending their team to anyone I know. Great value, high quality work

  • Review 36 (2020-05-13 - Rating: 5)

    Frank and Jerome were on time and professional. They were personable and friendly. They got the job done and were able to explain to me how to work my gas log fireplace. I will be a repeat customer!

  • Review 37 (2023-10-02 - Rating: 5)

    Ashley was very knowledgeable and explained what he did. I was very satisfied with his service of my heating system.

  • Review 38 (2014-01-08 - Rating: 5)

    Great company to deal with! I was in the market for a new dual fuel (heat pump + gas) system with 2 zones and I asked for quotes from several companies.Western was the only one to give me multiple options on the bid as I asked. They also explained the options in detail. The bid was reasonable and they have a great reputation so I ended up getting the system from them and a new hot water heater as well. They filled out the paper work for the warranties and rebates for me. Will do business with again!

  • Review 39 (2019-07-25 - Rating: 5)

    Dave was very professional and to the point even though problem was not solved. I thought that Dave was a plumber and problem would be fixed, since everything was explained to receptionist and Western is the company that put hot water tank in.Dave was courteous and explained the situation. I thank him and the trainee for all their assistance and kindness.

  • Review 40 (2024-12-04 - Rating: 5)

    Mr. Ray if I could would give him a rating of 100 but I do not think your ratings go that high, I was very pleased.

  • Review 41 (2020-09-24 - Rating: 5)

    Western Sales and Service is GREATWe replaced 2 units while I was out of townThey took care of everything in a professional courteous manner and come back for follow up.I would highly recommend them for all your HVAC maintenance and replacement.Thank you Western

  • Review 42 (2024-03-06 - Rating: 5)

    Always top notch service a knowledgeable people. Jay is also a super good plumber.

  • Review 43 (2020-08-12 - Rating: 5)

    Josh Durden and Jay Smith surveyed my 17 year old HVAC system and recommended a fix for cooling bonus room upstairs. Their recommendation was least expensive of three proposals. Installation crew did a great job while enduring extremely hot attic. Highly recommend Western Sales staff.

  • Review 44 (2024-09-27 - Rating: 5)

    Frank Day was very professional and provided excellent service. Ive been with Western Sales & Services for several years and I would recommend them anytime. They are the best!

  • Review 45 (2021-10-08 - Rating: 5)

    Mr. Lombardy the technician was very professional and really friendly. He connected a new gas space heater for me. He does great work!

  • Review 46 (2013-02-05 - Rating: 5)

    The technican was prompt and was prepared to handled the needed repairs. A follow up call was received checking on the repairs. We are very pleased with the service and purchased a maintenance agreement with Western. We will definitely use Western again.

  • Review 47 (2024-08-09 - Rating: 5)

    Ashley the tech that service all of our heating units at the church was very professional and he made sure that before he left the maintenance checklist was explained

  • Review 48 (2021-12-23 - Rating: 5)

    My father and I were very satisfied with the experience and professionalism that was render. We will both recommend Western sales and services to other as well.

  • Review 49 (2020-03-31 - Rating: 5)

    I really appreciate Western Services! The guys were very nice. Job well done! May God continue to bless the company. Special shout out to the manager!!! Thanks so much!

  • Review 50 (2017-10-06 - Rating: 5)

    Travis and Victor are two great and friendly workers. They made sure everything was done and doubled triple checked everything before they left. Thank you guys so much for a job well done.

  • Review 51 (2024-11-05 - Rating: 5)

    Ashley was Fast and efficient!

  • Review 52 (2017-12-18 - Rating: 5)

    Worked with Reed and his men, they were very easy to work with, got the job done and we are very pleased and happy we chose Western. I highly recommend them.

  • Review 53 (2020-05-20 - Rating: 5)

    Frank actually arrived ahead of schedule. He was professional and courteous and explained the issue Im terms i could understand. No hidden costs or surprise fees.

  • Review 54 (2023-02-03 - Rating: 5)

    Quick, reliable service. Friendly, professional service tech. Thanks for getting our hot water on so fast! Reasonably priced.

  • Review 55 (2017-10-04 - Rating: 5)

    Western sales and service is a great company .I was very pleased with the work they did at my house. They put in a water heater and furnace. They did a great job. I would recommend them for your service

  • Review 56 (2020-10-04 - Rating: 5)

    In between when we sold our house and closed, one of our two AC compressors quit.Thanks to Josh and Jay we got everything fixed in time for us to close on schedule. Highly recommended.

  • Review 57 (2020-12-03 - Rating: 5)

    Jerome McCarter is a great asset to Western. He has wonderful customer service, and is so pleasant! He did a wonderful job.

  • Review 58 (2024-11-01 - Rating: 5)

    Arrived on timeShared details of repair(s).

  • Review 59 (2024-06-25 - Rating: 4)

    All the Service Specialist have been Great, as well as the office staff ...I received a new unit ...with every call they did respond in a timely manner , I choose Western because I had used them 30 years ago...( Different owners now of course) however service has been good.

  • Review 60 (2019-06-27 - Rating: 5)

    Was able to receive service the same day I called. Technician David was extremely knowledgeable and helpful regarding my HVAC.

  • Review 61 (2022-10-03 - Rating: 5)

    Frank arrived on time and explained to me how my pilot works; Im a neophyte with gas water heaters. 😉Appreciated his help.

  • Review 62 (2022-05-19 - Rating: 5)

    Western Sales and Service repaired a botched job on my gas supply line installation. Everyone I spoke to was awesome! They saved my Christmas!

  • Review 63 (2018-04-28 - Rating: 5)

    Very nice guys had an good experience with them. We will definitely call for service again hot water heater and everything looks great.

  • Review 64 (2024-08-01 - Rating: 4)

    STILL WAITING FOR AIR TO COME ON THOUGH

  • Review 65 (2021-03-23 - Rating: 5)

    Need new AC. Jay did a great job. Ive used Western for almost 30 years. I wouldnt use any other company, only Western.

  • Review 66 (2024-10-14 - Rating: 5)

    Great service and consult

  • Review 67 (2021-03-11 - Rating: 5)

    Fantastic job! Everyone was professional and extremely service oriented. Highly recommend you get an estimate from Western.

  • Review 68 (2023-07-04 - Rating: 5)

    Western is great. They took my call and had a technician out in about an hour.

  • Review 69 (2022-11-14 - Rating: 5)

    He came out to give me a quote on a water heater I ordered it and they will be out to do the job in a few days

  • Review 70 (2024-08-22 - Rating: 5)

    Very knowledgeable and helpful.

  • Review 71 (2024-09-03 - Rating: 5)

    He is very professional.

  • Review 72 (2022-07-22 - Rating: 5)

    Western Sales and Service technicians were superb! Difficult job and was handled very well.

  • Review 73 (2019-08-14 - Rating: 5)

    Western has been our go to service provider for about 20 years. They are reasonably priced and provide great service.

  • Review 74 (2021-06-16 - Rating: 5)

    Straight forward and honest. 24hr service and super responsive.Cant imagine a better company to do business with.

  • Review 75 (2024-11-19 - Rating: 5)

    Frank Ray is an excellent technician, very efficient and thorough

  • Review 76 (2024-07-02 - Rating: 5)

    Professional staff and service, they will keep you updated on services being preformed and always on time.

  • Review 77 (2019-08-29 - Rating: 5)

    The plumber, William, did an extensive job in both bathrooms and kitchen! I’m a very satisfied customer! Thanks!!

  • Review 78 (2020-12-05 - Rating: 5)

    I like Western Sales and Service because they do good work and all the employees are so nice.

  • Review 79 (2020-11-13 - Rating: 5)

    David was great! Friendly, knowledgeable and does a good job of explaining what, why, how!

  • Review 80 (2023-02-20 - Rating: 5)

    They did a great job finding our problem and worked hard to thoroughly repair it.

  • Review 81 (2022-11-04 - Rating: 4)

    Very nice and did a great job 👏 👍and on time.

  • Review 82 (2022-06-23 - Rating: 5)

    It seemed expensive, $406, to check and replace the one units coolent.

  • Review 83 (2023-08-11 - Rating: 5)

    Great team. Professional, responsive, and reliable.

  • Review 84 (2024-01-22 - Rating: 5)

    Replaced hydronic pump and for system back up and running

  • Review 85 (2023-07-02 - Rating: 5)

    Fast service, made repair, very nice service person

  • Review 86 (2024-12-18 - Rating: 5)

    I would recommend western sales & service to anyone. Ray is excellent

  • Review 87 (2022-05-17 - Rating: 4)

    Just a little too much money for us right now but very polite and professional 👌

  • Review 88 (2023-04-19 - Rating: 5)

    Jay was fantastic. He returned my call and showed up on time for the estimate. Thanks Western for actually communicating and doing the job!

  • Review 89 (2023-10-09 - Rating: 5)

    Ashley was very professional and a pleasing personality.

  • Review 90 (2023-03-10 - Rating: 5)

    We arrived home to a thermostat that was totally unresponsive, so no heat or air. It was predicted to be near freezing the next night. A call late in the afternoon resulted in a technician in our home the next morning. Frank, our technician, took care of our problem and was very professional. We are so grateful to them for getting to us quickly!

  • Review 91 (2020-01-15 - Rating: 5)

    Thanks for William being flexible due to my changing schedule.

  • Review 92 (2021-08-26 - Rating: 5)

    I cannot say enough great things about my recent experience with Western Sales and Service. Want to give a special shout out to Tracey- she was so helpful. Their customer service and work is second to none. I will be a lifelong customer now for all of my heating and cooling needs. Will gladly recommend to any of my friends who need HVAC work or replacement in the future.

  • Review 93 (2021-04-08 - Rating: 5)

    Fair prompt and very professional. Job well done.

  • Review 94 (2021-01-27 - Rating: 5)

    I’ve used these guys for the second time and I couldn’t be happier with their service. Jonathon was very friendly very informative and very professional. Very honest and timely repair. Thanks Justin!I would highly recommend these guys .Thanks Western

  • Review 95 (2021-02-03 - Rating: 5)

    David did an outstanding job. Thanls.

  • Review 96 (2017-10-11 - Rating: 5)

    Western sales and service is a great company. Cordell and Frank came out and installed a water heater. They did an amazing job. I would recommend using western for any future service.

  • Review 97 (2019-07-25 - Rating: 5)

    Dave (David) is absolutely fantastic. He has been the technician dispatched to my house several times, and always does a stellar job of fixing my HVAC problem and explaining it to me. By far the best service I have ever received. I have been using Western Sales & Service for years and will continue to do so!

  • Review 98 (2021-12-03 - Rating: 5)

    The serviceman Frank was very professional and completed job in a timely manner. Also worked very clean and we are very satisfied with a job well done.

  • Review 99 (2022-04-20 - Rating: 4)

    I thought he did an excellent job 😊

  • Review 100 (2021-06-15 - Rating: 5)

    Arrived on time. Performed thorough service in timely manner. Courtesy and professionalism was shown.

  • Review 101 (2021-06-25 - Rating: 5)

    Clay Fitzgerald arrived on time with everything he needed to check out our inside HVAC and our outside unit. He was personable and professional.

  • Review 102 (2019-07-25 - Rating: 5)

    Both repairmen were very nice and explained why and what they were doing. We were very pleased with them.

  • Review 103 (2020-06-30 - Rating: 4)

    The technician Frank was very professional and informative. Great Job!! Thank you

  • Review 104 (2023-12-27 - Rating: 5)

    On time, courteous and knowledgeable

  • Review 105 (2019-08-20 - Rating: 5)

    Great guy. Friendly, efficient and knowledgeable.

  • Review 106 (2017-11-20 - Rating: 5)

    Cordell did a great job with the installation!

  • Review 107 (2021-06-23 - Rating: 5)

    We have used Western for years. They are trustworthy especially when we feel we have a crisis, like a busted water heater or AC unit.

  • Review 108 (2024-07-16 - Rating: 5)

    All very good

  • Review 109 (2024-09-24 - Rating: 5)

    Everything went great. Very pleased with service

  • Review 110 (2019-07-12 - Rating: 5)

    Technician was great. Service was fast.

  • Review 111 (2020-12-05 - Rating: 5)

    Clay was prompt, courteous and professional!

  • Review 112 (2024-07-04 - Rating: 5)

    Number one in my book

  • Review 113 (2022-06-10 - Rating: 5)

    Excellent and friendly sevice.

  • Review 114 (2022-07-13 - Rating: 5)

    Happy with informative professional service

  • Review 115 (2023-09-30 - Rating: 5)

    He did agreat job.

  • Review 116 (2020-10-02 - Rating: 5)

    A true gentleman.very professionally!!!!

  • Review 117 (2019-07-05 - Rating: 5)

    They are great in what they do.

  • Review 118 (2022-10-12 - Rating: 5)

    Very good company

  • Review 119 (2019-07-11 - Rating: 5)

    Polite, knowledgeable and would recommend

  • Review 120 (2024-06-27 - Rating: 5)

    Great service!

  • Review 121 (2022-06-09 - Rating: 5)

    On time & got it done.

  • Review 122 (2019-08-14 - Rating: 5)

    Friendly!

  • Review 123 (2023-03-30 - Rating: 5)

    Pleasantly responsive

  • Review 124 (2021-06-09 - Rating: 5)

    Pilot light lit

  • Review 125 (2021-07-28 - Rating: 5)

    Good

  • Review 126 (2021-02-19 - Rating: 5)

    Excellent Service

  • Review 127 (2022-11-21 - Rating: 5)

    Satisfactory

  • Review 128 (2021-10-19 - Rating: 5)

    Inspection of furnace

  • Review 129 (2025-01-09 - Rating: 5)

    Excellent service!!! My tech was very professional, on time, friendly and knowledgeable!!! Thank you for coming same day within 30 minutes of me calling.

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