Sentry Heating, Air Conditioning, Plumbing, & Electrical

Located in Birmingham, Alabama

Address: 2490 Rocky Ridge Rd, Vestavia Hills, AL 35243, United States

Phone: +1 205-235-8793

Rating: 4.8

Services

On-site services
Wheelchair-accessible entrance
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-05 - Rating: 5)
I had Sentry come out back in April to give me a quote on a heat pump replacement. Ben McCoy was amazing. Not only does he know HVAC (Ive worked in the industry), but Ben and Sentry operate with the utmost integrity. Wonderful company with trustworthy employees. I ended up going in a different directions, but that wasnt at all due to things within Sentrys control. Highly recommend this company. Theyre one of the good ones. You will not get ripped off with this company.

Review 2 (2024-08-02 - Rating: 5)
Kevin A. has been out several times and is always a great ambassador for Sentry. He is very courteous and professional. He goes a great job explaining what he is doing and keeps us advised on his progress. If there are options he carefully explains them.

Review 3 (2024-09-27 - Rating: 5)
We are long time customers of Sentry for our heating, cooling, plumbing needs. Without fail, they send technicians we are pleased to have in our home and they all do excellent work. We are grateful for our association with Sentry. Thank you

Review 4 (2024-08-27 - Rating: 5)
Came to fix my HVAC problem quickly. Super friendly and professional. Even came back personally to fix something else on a follow up visit. This review is for Dennis Jones and not necessarily Sentry. I didn’t have to deal much with the company but Dennis was phenomenal. He was a hard worker, considerate, and made me laugh a few times.

Review 5 (2024-09-06 - Rating: 5)
The whole process was great. Other than spending the money! Justin made the diagnosis Ben made the sale Jamey, Alex and Austin installed the unit and Loren did some follow up work. There was not a slacker in the bunch. Jamie, Alex and Austin worked all day and into the night to make sure that we had air conditioning before the holidays. Loren was able to figure out and spent a lot of time fixing our second air conditioner right after the holidays I would give them all five stars. all were extremely pleasant to work with and Personable.

Review 6 (2024-09-06 - Rating: 5)
I recently had Lauren from Sentry come out to fix our air conditioning and HVAC system, and I couldn’t be more impressed with her service. She was extremely thorough, answering all of my questions and offering great recommendations to improve our system’s performance. Lauren discovered that our HVAC wires had been switched, which had been reducing our system’s efficiency—a problem that had been missed during multiple previous services by other companies. Thanks to her keen attention to detail, our HVAC is now running better than ever. I will definitely continue to use Sentry for all future maintenance needs!

Review 7 (2024-06-22 - Rating: 5)
Sales and Installation team did an excellent job.Clean, precise, and took my needs into consideration. When we encountered a problem that added time to the installation the team stayed until it was complete even bringing in extra help to get the job done on a Friday night.Great team effort from sales and install.Big thanks to Alex, Austin, and Ben. As well as Jordon, Jamie, and Braxton for the assist.

Review 8 (2024-07-18 - Rating: 5)
Wesley is an excellent representative of Sentry. A courteous, knowledgeable & friendly professional, highly proficient technician, and great communicator. Am grateful to have had him dispatched to my home, and highly recommend both Wesley and Sentry!

Review 9 (2023-08-24 - Rating: 5)
Sentry recently installed a new Carrier HVAC system at our home in Vestavia Hills. From beginning to end it was GREAT! Within an hour after I called Sentry, Ben was here and before he left our decision was made. Alex and Jamie installed our new system. They arrived at 8:00 AM and didnt leave before the job was completed.Their day was long and hot and they didnt leave until after 9:00 PM.We are so thankful to Ben, Alex and Jamie for their quality service to our family.

Review 10 (2024-08-30 - Rating: 5)
I recently had a new HVAC unit installed by Sentry Heating, Air Conditioning, Plumbing, & Electrical to replace the old one. They did an excellent job, starting in the morning and finishing by 2 p.m. I would like to thank the crew: Alex, Jamie, and Devahn. Thank you very much!

Review 11 (2024-08-16 - Rating: 5)
Dennis at Sentry is the ultimate professional. Kind, knowledgeable and so efficient. My husband and I are always so thankful for his service.

Review 12 (2024-08-05 - Rating: 5)
Sentry responded quickly on a Friday evening, and Lauren solved our problem efficienty. Her customer service was top of the line, and she turned a stressful situation around.

Review 13 (2024-06-17 - Rating: 5)
Dennis was very professional and personable. Before he left, he gave me the state of my air conditioning unit which I appreciated.As he was leaving, one of my neighbors approached him thinking he might have been a plumber. She was having trouble turning off her outside faucet. He walked over and turned it off for her. What a great guy!

Review 14 (2024-12-23 - Rating: 5)
Sentry just replaced my 20-year-old heating and cooling system. Alex and Austin arrived on time and did a top notch installation, working all day to complete. Very friendly. Ben initially came out to assess the old unit, give me options for a new system, and schedule the replacement work. A pleasure to deal with.

Review 15 (2024-06-15 - Rating: 5)
They installed my home generator and maintained it now for several years. Never a problem. Good Job!!

Review 16 (2024-07-02 - Rating: 5)
Whenever I request the annual Service Maintenance Visit from Sentry, I tell the Front Desk Lady to make sure to send Wesley Wead to do the maintenance! I developed a high regard to the expertise and professionalism of Mr. Wesley Wead after his first two visits to do maintenance at my house. Great experience !

Review 17 (2024-11-05 - Rating: 5)
Todd and Omari were great. They explained everything and were very professional and finished the job quickly.

Review 18 (2024-07-23 - Rating: 5)
Todd, Austin and Richard did an amazing job with our water heater and water pressure needs. A lot of very hard work inside and outside the house. Very professional and always looking to make sure we were happy with their work. Will call them again in the future if needed.

Review 19 (2023-11-02 - Rating: 5)
My husband and I unexpectedly needed a new gas water heater. We immediately called Sentry as we have depended on them for years for HVAC, plumbing and electrical needs. Jonathan arrived quickly and the next morning he installed the new water heater! He is very professional, friendly, and willing to explain and answer any questions. He has great people skills and takes pride in his work. This is a great company with top quality employees. Thank you, Jonathan and Sentry!

Review 20 (2024-06-08 - Rating: 5)
Ben, our salesman, and Jamie and Austin, our installers, were professional, friendly, courteous, and explained everything as they installed a new A/C in our home. Sentry had a good finance plan for us. We highly recommend Sentry!

Review 21 (2024-09-09 - Rating: 5)
Evan showed up earlier than expected and fixed the problem quickly. He offered some suggestions to what I could do to prevent the issue in the future. Overall, a great job.

Review 22 (2024-08-05 - Rating: 5)
Jordan and Alex were at my home on time and did an outstanding job in efficient time. Took out old system and installed new system replacing pipes and drain lines and bringing my system up to code. This was precise and professional. Highly recommend.

Review 23 (2024-08-06 - Rating: 5)
Professional yet friendly and patience - totally satisfied with installation and clean up - two really good guys - your lucky to have them - I know I’ve dealt with installers before.

Review 24 (2024-06-05 - Rating: 5)
Weve used Sentry for years for our HVAC work, and a plumbing issue came up when we had our six-month HVAC check. I called the office on Monday morning, and they had staff out here first thing Tuesday morning. Todd and Devonn were outstanding. They got the work completed quickly and efficiently. They explained everything in detail and answered all of our questions.You wont beat the folks at Sentry for HVAC or plumbing needs.

Review 25 (2024-06-29 - Rating: 5)
We discovered a leak in our home and the technician graciously came out after hours (like 8pm) and found the issue quickly and was able to replace our water line to our fridge within minutes! Will definitely call again in the future!

Review 26 (2023-10-05 - Rating: 5)
Not enough adjectives to compliment John with Sentry. He was unbelievably informative and answered all of my questions with grace (I ask a lot of questions). He and his team member worked hand in hand tirelessly to have my issue resolved correctly. He had nice bedside manners and was an absolute pleasure to have help get my issues taken care of. I highly recommend him for any of your electrical issues/needs.

Review 27 (2024-05-10 - Rating: 5)
Sentry Air did a great job replacing my mom’s air system. They were responsive, timely, kind and helpful. They did quick and quality work. Would recommend them.

Review 28 (2024-06-10 - Rating: 5)
David is a knowledgeable and thorough service technician for Sentry, who we have much confidence in. We appreciate his professionalism and concern for our issues.

Review 29 (2023-08-18 - Rating: 5)
Jonathan and Josh did an outstanding job on some plumbing work they completed at my home. They went above and beyond and took extra time time to make sure my property was properly taken care of. I highly recommend Sentry and their team!

Review 30 (2024-05-07 - Rating: 5)
Lauren from Sentry has always been on-time and courteous to myself and my family. She spends time to explain any errors your system could be having and provides an honest assessment if extra services are needed.

Review 31 (2024-04-02 - Rating: 5)
Wesley and Alex did a great job installing a new hot water heater and HVAC system. They rearranged the small utility closet to accommodate the equipment better. They worked well together in such a small space. Very pleased with the job and all their work.

Review 32 (2024-05-16 - Rating: 5)
As I was leaving for a long weekend, I noticed water in my garage. My son-in-law came and turned off the water and the next morning called Sentry. They assigned a technician right away and he arrived in the timeframe quoted. Todd Self was able to identify and correct the problem quickly. I was so grateful! Sentry gets an A+ from me and will be my go-to for any future problems!

Review 33 (2024-06-13 - Rating: 5)
Todd Self did an outstanding job! They were so quick to respond to me and came out and did a great job! I would highly recommend them .

Review 34 (2024-11-05 - Rating: 5)
Thank you, Dennis, for always such good care of our Carrier furnace! We appreciate you and we will continue to recommend Sentry to our family and friends!

Review 35 (2023-08-08 - Rating: 5)
Sentry did a fantastic job replacing both of my ac units. Timely and professional. They did a great job and will definitely use them again. 10/10 would recommend to a friend. Alex, Jamie, Cole and Austin were great to work with.

Review 36 (2024-04-17 - Rating: 5)
Todd and the young man that assisted him did a great job repairing my plumbing issue. Both young men have positive attitudes and a great work ethic. I was very pleased with the work. Thank you!

Review 37 (2023-06-20 - Rating: 5)
Very professional, friendly, talented plumbers that are not only expert plumbers, but also have the strength to do heavy lifting associated with a gas water heater installation in the attic! Could not have asked for a better experienced crew and a quick delivery and installation. Highly recommended and would certainly use Sentry again. Arrived on-time and completed the job ahead of schedule.

Review 38 (2024-05-02 - Rating: 5)
Kevin and Cam came by to do routine maintenance on my generator. They were incredibly professional. Kevin pointed out an item that I needed to keep an eye on. He said “not important now but just something to watch”. Which is very helpful and not pushy. Thanks!

Review 39 (2023-09-25 - Rating: 5)
DeVonn was prompt and polite when he arrived. Let me talk through what troubleshooting I had done already, he identified what needed to be done, and executed his plan. Got our drain line running smoothly again, and we are very thankful. Will be using Sentry again soon!

Review 40 (2023-09-01 - Rating: 5)
A great company with great service. From beginning to end it was an easy, efficient process. Alex and Austin were very professional, polite and attentive,they answered any question I had. I am so lucky to have Sentry take care of my home.

Review 41 (2023-08-03 - Rating: 5)
One of the best experiences I have had with a service provider of any kind. Diego and Caleb were what i would consider the model for how to interact with a customer. They were neatly attired and polite. Hang on to these guys Sentry. So pleased.

Review 42 (2023-07-02 - Rating: 5)
We had an issue over the weekend with our generator. Diego Vazquez, electrician, was dispatched to our home. Mr. Vazquez showed up on time, was very professional, and went the extra mile to make sure all our issues were resolved. Great customer service and electrician. We would highly recommend him as a spokesperson for your company.

Review 43 (2023-12-08 - Rating: 5)
A somewhat emergency situation was resolved when Sentry HVAC showed up. Our upstairs heater had not produced heat in a 30 to 50 degrees F week and guests were arriving in two days after calling Sentry. The technician was quick in finding and then undoing the problem. Well done.

Review 44 (2022-03-08 - Rating: 5)
My experience with Sentry was nothing but positive! From initial estimate to install, everyone was kind, worked quick and efficiently. We had Butch help us pick out the system we needed and then Jamie and Jordan installed. They were all SO nice and it was a pleasure working with each of them.

Review 45 (2023-08-28 - Rating: 5)
Team was courteous and experienced.Worked in a timely manner and left the site cleaned. Have been using Sentry for around 30 yrs. Very professional and would recommend to anyone.

Review 46 (2023-04-27 - Rating: 5)
We decided to replace our air conditioners and hot water heater. Sentry did the job and were excellent. Thanks to Alex, Jamie, Jordan, Jonathan and Josh as well as Ben McCoy we have great new systems that work! These guys went above and Beyond!

Review 47 (2022-10-30 - Rating: 5)
The manager Ben was so nice and quick to respond and communicate as well honest. Alex and Jordan did the installation they were on time and immediately started even with a lot that needed to be moved around that I didn’t have time to before they got there to even get to the furnace!! They worked ALL DAY even built something around the outside unit so it was level which just that alone was a task! So polite and explained everything after finishing the job. Left everything clean. Beyond satisfied with communication politeness as well job well done!! Would HIGHLY recommend Sentry and will be using them again for more work that needs to be done with AC unit and duct work closer to summer. Pricing was great compared to other companies!

Review 48 (2023-06-18 - Rating: 5)
Our Senrty plumber arrived early on a Sunday morning to clear a clogged toilet. He had the toilet unclogged very quickly and was very polite and professional. I would highly recommend Sentry for your plumbing needs.

Review 49 (2020-02-04 - Rating: 5)
If you are looking for quality and comfort in an heating/air conditioning system and installation; please give this company a chance. After 6 months of research and five quotes from different companies, we consider ourselves very fortunate to have selected Sentry. Simply stated, we do not believe there is a better deal out there if you are looking for quality and comfort in a system.Having to replace not one, but two complete systems, we were extremely overwhelmed with the options available to us and approached our purchase with great caution. Our first contact with Sentry was Matt in sales. Matt took his time to help us understand the options available in terms we could understand. He was very good at asking us questions that would help determine what options would be appropriate for our needs. He always made sure we were comfortable and at ease in the decision-making process. It was a great relief being confident in our decisions and understand exactly what to expect from our purchase. As far as pricing goes, Matt was very good at presenting several options based upon our budget needs and carefully highlighted the differences in those options. We can not thank Matt enough for his time and care in the initial stages of this process.As far as the installation, we can not say enough about Sentry. We were told to expect a lot and they delivered on quality! Our installers, Alex and Mark were terrific! Honestly, the best crew we have ever had at our house in the 15+ years as homeowners. Three things come to mind with Alex and Mark; Professionalism, Knowledge, and Respect. They took the time to make sure the job was done right. Whenever an unforeseen obstacle presented itself, they would immediately come to us and discuss options. They always had our best interest in mind, even if it was not the easiest solution. They respected our house as if it was their own, making sure to clean up and have us review all work done. They were only satisfied if we were happy; something very different from what we were use to from previous projects. And this was the one thing that ultimately set Sentry apart from the other companies we talked to. They stress quality with their employees and allow them to take the extra time to do a job right!Overall, our systems are working great! We are very comfortable throughout the day. The work done was of very high quality and I expect it to last for as long as we are in the home. Thank you Matt, Alex, Mark, and Sentry. This was a big project for us and we feel great about our decisions.

Review 50 (2024-02-13 - Rating: 5)
Jonathan and Todd did an amazing job of unstopping out line from our pool to the pump. Very nice people. Highly recommend on your plumbing needs!!!!

Review 51 (2023-12-28 - Rating: 5)
Jonathan did a great job! He was prompt, courteous and friendly. He quickly identified the source of our water leak and fixed it. I would use him again.

Review 52 (2024-11-05 - Rating: 5)
Technician called me before arriving. I have an annual contract. They were professional.

Review 53 (2023-06-02 - Rating: 5)
My wife and I recently had sentry tear out and install a completely new HVAC system in our 50 year old home. It was a very labor intensive job and the men who performed this work were just the best. Always on time, very skilled and knowledgeable and respectful of our home. We couldnt have asked for more. Thank you sentry for everything. We highly recommend you to all of our friends and family.

Review 54 (2025-01-06 - Rating: 5)
Jacob was great. Fast and informative!

Review 55 (2023-06-05 - Rating: 5)
Our AC stopped working on a Saturday evening. We called to see when a technician could come out and they came out the very next day on Sunday morning. David G. got to my home in the morning and was courteous, knowledgeable and found the problem very quickly. He had our A/C up and working in 2 hours on the hottest 2 days of this Spring. So glad we use Sentry for our A/C and our generator.

Review 56 (2022-06-07 - Rating: 5)
I recently had my ductwork replaced. Everyone that I dealt with at Sentry was very knowledgeable, professional, and courteous. Everyone starting with the technician, Cole, who evaluated the problem, to Ben, who planned the replacement, to Terry and his crews that did the installation were great. They kept me updated and informed every step of the way.I will recommend Sentry to everyone!

Review 57 (2022-06-24 - Rating: 5)
I have used Sentry for HVAC maintenance for 10 years with good results, so when one of my units needed to be replaced, I chose Sentry to install a new Carrier unit. I was most impressed.The install team arrived at my home at 7:30 a.m. and worked until 5:30 p.m. Joseph, Jamie and Alex were very professional. They were careful to wear shoe coverings when inside and cleaned up before they left. It was raining, so they put up a tent for the outside work. They were so quiet, I hardly knew they were in my home. They went over everything they did with me before they left. It was a great experience.As anticipated, my upstairs unit needed to be replaced 3 months after Sentry did a great job replacing the downstairs unit. This time it was Sentry team Ben (sales), Jamie (installer from March install) and Jordan T (installer) to the rescue. Jamie and JT did an outstanding job in extreme attic heat. As before, they were polite and professional. Great experience. I hope to be cool in the summer and warm in the winter for many years to come. Thank you, Sentry.

Review 58 (2024-07-18 - Rating: 5)
Todd with Sentry was kind, knowledgeable and quick with his work.I am glad for the support of both Todd and Sentry.

Review 59 (2023-11-08 - Rating: 5)
I have been using Sentry services for 10 years now. I learned to use only the people that are most familiar with my HVAC systems and that is why I always requested Sentry’s Technician David to do my routine HVAC maintenance on my multiple units. When I moved to a new home last year, I continue to request David. He is always on time, professional, and has proven he is knowledgeable on the testing and work that needs to be done and can convey why certain repairs are needed and make the repairs. He is a good asset for Sentry.Don S.

Review 60 (2021-06-20 - Rating: 5)
On Friday, June 18th, Alex and Jamie installed a new AC and heating system in our home. They showed up on time and were very professional through the entire process. They ran into a few issues during the installation but they handled all of them extremely professional with no complaining. They definitely knew what they were doing and the new system looks great! I am extremely satisfied with their work! Job well done! Mike

Review 61 (2022-08-08 - Rating: 5)
Sentry was great and we highly recommend them for HVAC service. Our technician Cole was very knowledgeable and quickly identified a leak in our evaporator coil, which considerably reduced the performance of our upstairs air conditioning system. He came back the next day and worked throughout the afternoon --- sweating in our attic! --- to repair our system, even staying into the evening to make sure everything was working properly. Thanks Cole!

Review 62 (2022-04-09 - Rating: 5)
Recent storms damaged the unit on our roof. Sentry was prompt in getting a service representative out to evaluate the damage, and it was determined that it could not be repaired.The new unit was installed within a reasonable time, and the crew, including Jamie and Alex, were very professional. Additionally, they made sure that our work day was disrupted as little as possible. Great job.I would highly recommend Sentry to anyone.Dr. Robert Russell

Review 63 (2020-05-23 - Rating: 5)
Of course, on a holiday weekend, had a problem with our a/c unit! It turned out to be a clogged drain line which was shutting off the system. David (technician) came to the house to address the situation. David was very professional and thorough in his service. He made sure everything was working well and cleaned the entire area before leaving! While the drain line was previously installed by a different company prior to the install of our new units from Sentry, Chris (service manager) took very good care of us! This company truly cares about its customers and rewards them for their business! I can’t thank everyone at Sentry enough for all that they do!! Great company.

Review 64 (2022-07-15 - Rating: 5)
We have been using Sentry for years! Yesterday they installed new central heat and air…the price was fair…they were prompt…courteous…did quality installation and cleaned up everything! Kudos to Alex Jamie and Terry J. Well done guys! Well done!

Review 65 (2024-08-08 - Rating: 5)
Furnace went out a couple of years ago on the coldest weekend of the year. They assessed the situation that day and offered to fix it immediately but there would be extra charges since they would have to get parts from vendors who were closed. This would entail calling them in and there was no idea when thry might get things going. We were able to get by with space heaters until Monday when they arrived early, stayed late and got a new system in. We;ve had them check and clean it twice a year since then and it runs like a top.

Review 66 (2023-09-21 - Rating: 5)
DeVonn did a great job and worked so hard to get my generator running right. I really enjoyed working with him and would not hesitate to call Sentry again.

Review 67 (2021-03-07 - Rating: 5)
Update March 2021 - STILL HIGHLY RECOMMEND! Our electrical system in our house went crazy last night in the middle of the night. I called the 24 hour service. Sweet lady called me right back at 1:30 in the morning - I wanted to have tech out first thing Sunday morning. I apologized for her having to wake up at 1:30 on a Saturday night / Sunday morning to deal with this and she was so nice and said “that’s what we are here for”. Brett - was also super nice when he came out Sunday morning. Never did I feel like I was a bother - super super nice and positive man that got to work and had my problem fixed. I hated to call them out on a Sunday but was worried with electricity it might burn my house down. Never did I feel a bother - such a positive experience. So glad I have them for electricity, a/c and plumbing. Every experience I have had with them over the last 4 years has always been great!2019 - We needed two new air conditioning units - all of the people at Sentry were so professional. They had a great price and every technician was polite, professional and on time. Our units work great and power bill is lower! A few months after the a/c units our hot water heater flooded the garage. They were at the house the next morning and replaced. Great price again and on time service. We have also used them for general maintenance of a/c units and everyone has been great. For us they were polite, great service and great pricing. Highly recommend!

Review 68 (2019-02-21 - Rating: 5)
Great professional Company. We had what I will call a lemon unit not sold or installed by Sentry but they treated the situation like it was their equipment and install. Always professional, always called me with plenty of notification so I could stay at work until they were really about to arrive. If needed I will be calling them again. Great Company and Great people.

Review 69 (2022-06-30 - Rating: 5)
First of all, I am a brand new customer and they were at my house within ONE HOUR of when I called about my AC. Then it just got better from there. This is legitimately the best interaction Ive ever had with an AC repairperson. Cole is AMAZING. Clearly so smart, professional, THOROUGH, really went the extra mile for us to not be sweating in this Alabama heat. Ten out of ten would recommend Sentry.

Review 70 (2024-04-11 - Rating: 5)
My main level HVAC gave out in the middle of June! My mother lives with us and has COPD, so the added heat and humidity were an added pressure on her breathing. Since Sentry had installed our second level HVAC several years ago, I knew I could call them and get excellent service. They came the next day and started work the following day. Kenneth Wells explained that I could add an air purifier that would help my mom’s breathing on a daily basis. Great News!! Thanks Kenneth. The two technicians, Jamie and Jordan H.,Were both very friendly and professional. They worked really hard to get the job done before the end of day. They were life savers!! I will definitely recommend Sentry services to others, as well as continue to use myself!

Review 71 (2017-06-07 - Rating: 5)
Sentry was such a big help to my family and I yesterday! Our generator went out during the storms and they had it back up and running in no time. This was important due to the fact that we have sump pumps keeping water out of our basement. They were very prompt and prepared for the issue that I had. I have been using Sentry for 3 years now and can not say enough good things about their service. They have always given me fair pricing and superb service. I will continue to recommend Sentry to all of my family, friends, and clients.

Review 72 (2020-03-28 - Rating: 5)
My wife and I have used Sentry for many years.Theyve always been responsive, including coming on a holiday weekend several years ago, when we had a backup in a drain line.Theyve also been willing to work with us on payment options, when needed. And, when we did have an issue with service (its happened one time) they returned within the half hour to make it right.After having other HVAC and plumbing companies and individuals work for us, we now have Sentry on contract to handle all of our HVAC and plumbing needs.So far, weve been extremely pleased.Mike MorganHoover, AL

Review 73 (2023-11-21 - Rating: 5)
Brandon has been so diligent in sorting out our plumbing issue. A 95 year old house with a tiny crawl space-not an ideal work environment! We are almost finished with the repairs!

Review 74 (2018-01-29 - Rating: 5)
I have done business with Sentry for years, as Ive moved twice I call them out to my new house to continue maintenance. They have always been fair, courteous and VERY easy to do business with. They dont recommend repairs that arent needed and I feel safe knowing my system will function with them keeping it maintained.

Review 75 (2019-06-18 - Rating: 5)
We had our upstairs HVAC unit replaced 10 years ago by a Home warranty company immediately after we moved into the house. It was installed improperly and gave us trouble for years. It went out again, so we contacted several companies to get quotes on replacing both the upstairs and downstairs unit (original to house from 1991). David from Sentry was our sales expert and did a fantastic job explaining what was required, what and how they would install, working with us to find the right system for the home at the price point we could afford.Then, Jordon and Randy came to do the 2 day install job. They were as professional, courteous, efficient, and hard working as Ive ever seen in HVAC contractors. They made the installation process a delight! We trusted them so much, that we left them there at our home doing the install for 5 hours by themselves. They were outstanding and we were VERY impressed!

Review 76 (2022-10-05 - Rating: 5)
Wonderful experience for our electrical needs! Ricky did a great job—very professional, friendly and explained all of his work. We will be using Sentry again!

Review 77 (2023-11-07 - Rating: 5)
Just moved to the area and was very impressed with Jonathan Cooper and entire Sentry team that came out and handled our HVAC, electrical, plumbing and generator issues. Would definitely recommend.

Review 78 (2024-01-10 - Rating: 5)
David had to replace our condenser fan motor and blades. He was great. Very prompt and professional. We are pleased.

Review 79 (2022-08-21 - Rating: 5)
I do business with Sentry in the heating and air conditioning side of their business, as I do with many other heating and cooling companies. You wont find any company out there that is more trustworthy than Sentry, honesty and integrity are important, and you will find that at Sentry. Their knowledgable technicians continue to stay up to date by attending training every year. Technology is changing, and if you dont train you can make mistakes when working on a customers equipment. I endorse Sentry as a top notch heating and air company.

Review 80 (2023-07-08 - Rating: 5)
Evan Moore did a great job getting our upstairs air back in service! He is as very polite and kept us informed of his progress.

Review 81 (2023-08-17 - Rating: 5)
Lauren and Cole came to my house, diagnosed an issue I was having with my AC and fixed some of the issues. They recommended adding another system and I really appreciate their expertise as well as the care that they put into maintaining my current system.

Review 82 (2023-08-11 - Rating: 5)
Brandon Scott did a thoroughly professional job, answered my questions, and explained what he was doing. He was the essence of what I have come to expect from Sentry over the years.

Review 83 (2020-06-03 - Rating: 5)
We’ve had a general maintenance contract with Sentry for over 5 years and the same technician for 4. Thoroughly happy with the expertise, professionalism and level of service. Jarrett is the best. Can’t ask for a more friendly, competent, and honest technician to take care of our 3 systems!

Review 84 (2022-03-31 - Rating: 5)
Alex and Jamie with Sentry replaced our HVAC System and water heater today with a new Carrier Infinity HVAC, I-Wave R, thermostat, and an American water heater. They were very efficient and courteous throughout the installations, and used Sentry from their ads and close vicinity to our location. We were very pleased with our older Carrier system, and decided to continue with that brand. We also replaced the old American water heater with the same brand. During the pre-purchase discussion with Sentry (Ben), we were pleased with the options offered, as well as the fine installations of the HVAC and water heater. If ever needed in the future, we would use Sentry again for their services.

Review 85 (2022-12-21 - Rating: 5)
Jonathan did a great job...and returned for a follow up when the part I ordered was defective. Id recommend him to anyone. Thank you, C Nottrodt, Marcal Road, Birmingham

Review 86 (2024-11-05 - Rating: 5)
Arrived on time, courteous and dod an excellent job!

Review 87 (2018-06-05 - Rating: 5)
Cant say enough good things about Sentry Heating & Air. When our AC went out, David came to the house that day and had us a quote. The installers, Alex and his team, were at the house the next day putting in our new system. I mentioned a couple of items to Alex when they completed installation, David followed up with me promptly and had the team back over to put the finishing touches on the project. Everyone was extremely professional. Anyone in the OTM area looking for AC service should definitely give Sentry a call.

Review 88 (2019-08-12 - Rating: 5)
I have always been impressed with Sentry...even when you first speak to the receptionist. I currently use them for my generator maintenance, heating and air, and now plumbing. Technician Brandon Bowen has worked on our master shower and has flushed our water heater. He is so kind, professional and will take time to answer all of your questions! I will use Brandon for ALL my plumbing needs!

Review 89 (2019-06-30 - Rating: 5)
I had a tenant whose ac went out over the weekend and I needed it fixed fast. My home warranty company couldn’t find anyone to even respond to schedule an appointment, so I called sentry. Within 4 hours of calling, Steven had already gone to the property and fixed the problem. Not only that but they were very easy to talk to and courteous. Certainly will use them again, a real lifesaver!

Review 90 (2022-04-30 - Rating: 5)
We had to have a new system installed. Kenneth was very helpful in discussing options, providing a detailed quote, and scheduling the installation. Alex and Jordan showed up first thing, worked quietly and efficiently through the day and completed the install and testing with politeness, respect, and good humor.

Review 91 (2024-08-02 - Rating: 5)
Very cary and helpful.. We were very comfortable with them and their service

Review 92 (2024-02-09 - Rating: 5)
Jonathan was on time, very nice, found the problem and fixed it in a timely manner! We will for sure use him and Sentry again!

Review 93 (2020-02-07 - Rating: 5)
Sentry has been my service company for many years (so many, I forget). They are always available when I need them, even late at night or on holidays, and they always send a professional who knows how to handle the problem. They keep me informed on what might be coming up and anything that is needed at present. I like that their semi-annual check-ups eliminate surprises. In short, I never consider changing!

Review 94 (2019-01-14 - Rating: 5)
I have an old generator that Sentry has serviced for years. I needed parts that were no longer made by maker of generator. They searched for the parts and installed them. All involved were very professional and did a wonderful job getting the generator back working like new. I am very pleased and would highly recommend Sentry service.Elsie Boros

Review 95 (2021-07-29 - Rating: 5)
Jamie, Jordan, and Joseph installed a new core furance unit. They arrived on time and finished the job and cleaned up well after. Butch is very professional and his knweledge was apparent. He followed up as he said he would. I highly recommend Sentry and will definitely use them again.

Review 96 (2023-07-10 - Rating: 5)
Evan Moore was very courteous and extremely persistent in solving our HVAC problem. We appreciate his promptness attentiveness, courtesy and skill in solving our issue. Thank you !

Review 97 (2012-03-29 - Rating: 5)
I made an appointment and the guy came out the next day. He was very friendly and conscious of my schedule. He was in and out as quickly as possible and did not charge me an arm and a leg. Sentry is definitely going to be my main source for plumbing in Birmingham.

Review 98 (2017-07-08 - Rating: 5)
Thank you, Tom for your super prompt return call as well as coming to fix our A/C the next day - in July! It was an unusual problem but Tom went up and down the stairs and outside until he had our unit in excellent working order. Were recent residents to Asheville so we are new to finding good service providers here, and we are so lucky to have found Tom at Sentry Heating & Cooling!

Review 99 (2018-08-06 - Rating: 5)
The HVAC in our two year old home was significantly undersized and we had an encapsulated crawl space that was not being properly conditioned. The units couldnt keep up in the summer or winter. We finally bit the bullet and decided to correct the problem. Kenneth from Sentry spent time with us to assess and understand our needs and he developed several options that would solve our problems. We chose one that we knew would work and that fit our budget. They assigned a two man team of Terry and Randy to do the installation. It was estimated as a two week job but was complete in about a week and a half. Terry and Randy were the best; always careful, very thorough, and exceptionally neat. Everything was installed to our satisfaction and we couldnt be happier with the result.

Review 100 (2023-08-26 - Rating: 5)
Lauren was awesome! Professional, friendly, respectful, and determined to get my Mom’s a.c. running, even in the sweltering heat. Can’t give her enough kudos!

Review 101 (2024-08-16 - Rating: 5)
Sentry has been fantastic. They’ve repaired both of our units very quickly (one of which was at 8:00pm). Would HIGHLY recommend them. They’re punctual, communicative, and charge fairly.

Review 102 (2018-02-20 - Rating: 5)
Sentry is professional, knowledgeable, on time, and dependable. I have used them on several occasions for plumbing, heating/cooling, and electrical/generator work. I highly recommend them. They are not always the cheapest, but they always do great work.

Review 103 (2020-09-24 - Rating: 5)
Had them to install a Gernerac generator yesterday and I was impressed with the professional and courtesy of the guys that did the work! Job site was clean and knowledge of the product was amazing! Thank you again, Bret, Brandon, Chad, Diego and Jamie, it was a pleasure !

Review 104 (2022-07-11 - Rating: 5)
I recently had my 2 new systems inspected by Alex. He was always very professional & communicated exactly the work he was performing. Alex actually asked me to text him after hours to let him know that my Air was operating as he hoped. Alex was a pleasure to work with!!

Review 105 (2024-08-06 - Rating: 5)
Jacob was extremely polite and professional providing excellent service!

Review 106 (2024-02-02 - Rating: 5)
Thank you to our technician, Lauren. She was quick to get us scheduled in and kept in contact throughout the process.

Review 107 (2024-09-03 - Rating: 4)
Todd and his worker did a great job. I did have a problem with the whole thing. Why would a customer want to pay that amount of money to have someone come out to tell you what is wrong with your appliance and not fix the problem. I already diagnosed the problem by using YouTube. I will say they did an̈ amazing job with their detail of what was wrong or what they thought was wrong.

Review 108 (2019-11-24 - Rating: 5)
Fantastic company! Very quick service for emergencies and also fantastic service and maintenance throughout the year. Sentry services our home for our heat, air, plumbing, electrical and our generator. Great team of people that service our house and also the team at their offices.

Review 109 (2024-05-19 - Rating: 5)
Todd was on time and gave great service. Our leaks were quickly repaired. Thanks.

Review 110 (2021-01-27 - Rating: 5)
You cant go wrong with Wesley Head. He diagnosed a complicated plumbing issue and promptly fixed it at an extremely reasonable price.I plan to sign up for the maintenance plan of my air conditioning units and heating units, again at a very affordable price. I was so pleased with Wesley, I am recommending him to all of my friends and neighbors.

Review 111 (2023-03-27 - Rating: 5)
Sentry personnel are always on time, personable, and efficient. Office personnel schedule the appointments to meet my schedule. Highly recommend company.

Review 112 (2022-01-28 - Rating: 5)
Technician went all out to find part due to a manufacturer defect. Explained all my options and part supplier worked with Sentry in swapping defective part for new one. I paid repair charge and part supplier handled recovery their cost. Win for me and Sentry. Credit to Sentry tech going all out! Tech explained what I should do to recover repair charge from manufacturer.

Review 113 (2018-12-15 - Rating: 5)
I want to assign a 6 star rating to Sentry ! Every aspect of their performance was accomplished with a sense of regency, professionalism and attention to detail. Each and every person.Alex,Jordan,Michael, Tom, Chris and Kenneth were the best of the best. I will refer Sentry as often as I can. Hats off to all.Chuck B.

Review 114 (2024-11-22 - Rating: 5)
DeVann did a great job. He was in time and very helpful with suggestions.

Review 115 (2018-11-02 - Rating: 5)
My service Tech was Ben. He was on time , very polite , and very knowledgeable. He gave me many pointers on preventative maintenance on the HVAC. He even made a call to one of your plumbing tech’s on a question I had about the hot water and ac drain. Fortunately, there were no issues.I have used all 3 of your services. HVAC, Electrical, and Plumbing. I am well satisfied with all work done.I have no problem recommending all 3.

Review 116 (2019-05-10 - Rating: 5)
I have been a contracted customer of a Birmingham-based heating and air service provider, paying an annual servicing/maintenance fee. Last year, I learned this same company failed to install a filter in one of my units, no major concern; things happen. However, last year one of my compressors was throwing a breaker. The breaker was changed at a price premium. Again, no major concern, service companies are due a profit. Early this season the same compressor was throwing the same breaker almost immediately after my contracted annual maintenence. After a call back and diagnosis by the contracted service provider, its recommended I replace my aged compressor and furnace. Allegedly, the hermetically sealed unit was leaking refrigerant and causing an amperage draw that was throwing the breaker. So I was told, and believed, I would need to spend significant $$$ to replace the unit. Concerned with the fact the system cooled when I reset the breaker, I decided to get a second opinion from a company my brother in law, whos an engineer, recommended. This is Sentry. They make a courtesy visit to my home without the background I just shared. They run their test and share the refrigerant and amperage draw is compliant with factory specs. No low refrigerant! What they did discover is a loose power lead to the breaker/breaker box. Kenneth fixed the issue and the system is functioning and cooling without throwing the breaker. Integrity and a thorough diagnosis is important when the customer isnt a HVAC expert. Sentry exceeded my expectations and will be my new service provider. Thank you, Sentry.

Review 117 (2024-07-02 - Rating: 5)
Replaced my old AC on March 11. Did a great job, so far working great when needed. Thanks to Alex, Jamie & JT. Very professional

Review 118 (2020-05-14 - Rating: 5)
Purchased a whole house gas generator from Sentry. Very good experience from sales to services. They were professional and easy to work with for the installation and set up.

Review 119 (2019-11-26 - Rating: 5)
Weve relied on Sentry since the mid 2000s. We first called on them to add a 16kw natural gas powered back-up generator and automatic transfer switch to allow our home life to continue thru power outages. To date, theyve replaced three A/C units (with high efficiency Carrier) and reworked the attached ductwork. 2013 brought a water heater replacement. We enjoy their efficient, courteous service and are scheduled for semi-annual service / inspections: HVAC, Plumbing and Generator. (Money well spent!) Recently, we called on their technicians to replace 2 dimmers and a section of defective track lighting. We highly recommend Sentry Heating, Air Conditioning, Plumbing and Electrical.

Review 120 (2019-01-10 - Rating: 5)
I switched to Sentry when they gave a very attractive bid on two new HVAC systems for my home. Their installation and maintenance forces are professionals who do quality work.

Review 121 (2023-07-10 - Rating: 5)
Lauren did a great job analyzing our problem with the A/C. Courteous and professional. Thank u for getting our upstairs air going again.

Review 122 (2024-07-19 - Rating: 5)
Lauren was excellent - great manners and knowledge.

Review 123 (2024-06-11 - Rating: 5)
He was super start to finish like the finish results very professional Thanks

Review 124 (2019-05-28 - Rating: 5)
Is it just me or all the post 4 century edited, they came out to run Diagnostics on my condenser told me it would be $99, I told them the issue was the capacitor which the technician agreed I was right. Tell my wife it would be $397 to put in a $20 capacitor and then on top of that I was charged the $99 for Diagnostics. I feel like that Sentry took advantage obvious trouble I had with my air conditioning unit. Will never use them again.

Review 125 (2024-04-23 - Rating: 5)
Evan from Sentry is the best! He knows my system better than anyone! Highly recommended!!

Review 126 (2022-09-13 - Rating: 5)
Great experience with the staff of Sentry. Truly professional and nice young men. Explained everything thoroughly regarding pricing and installation.

Review 127 (2024-08-03 - Rating: 5)
Diego was clear, concise, and to the point. Informing me on not just what and why, but how as needed.

Review 128 (2024-09-07 - Rating: 5)
Professional and courteous service. Highly recommended.

Review 129 (2019-04-15 - Rating: 5)
Sentry has been taking care of my heating, cooling and plumbing issues at my house for over 20 years. Technicians are always polite and efficient . Office staff are very helpful.

Review 130 (2023-09-22 - Rating: 5)
Lauren was Great. She answered my questions, was prompt on arriving, and she did a thorough job.

Review 131 (2023-10-18 - Rating: 5)
Jonathan Cooper the plumbing technician that came out was amazing! I’m impressed with Sentry!

Review 132 (2023-12-05 - Rating: 5)
Sentry has always been prompt, professional and personable. I trust them explicitly!

Review 133 (2024-06-19 - Rating: 5)
DeVonn did a great job! He was very thorough and polite.

Review 134 (2023-03-09 - Rating: 5)
They did a great job. They fixed a complicated HVAC nightmare on my top floor and exceeded every expectation that I could possibly have.

Review 135 (2019-06-09 - Rating: 5)
I have used Sentry for several years and my experience has always been nothing but good work and honesty.I have tried others but they are not the same, Sentry.

Review 136 (2024-02-08 - Rating: 5)
Kevin Arriaga was terrific. Very professional, prompt and thorough. Explained clearly everything he did.

Review 137 (2024-06-20 - Rating: 5)
Great service, well trained Techs, very Professional and get the job done !

Review 138 (2022-12-21 - Rating: 5)
I was in trouble with heating system, but Jamie and Jordan H helped us kindly and quickly even if it was bad weather.This company was very good for us.

Review 139 (2024-08-02 - Rating: 5)
Good company, good folks, and responsive to needs of the customer.

Review 140 (2024-07-10 - Rating: 5)
Jacob was very efficient, professional and knowledgeable.

Review 141 (2024-02-13 - Rating: 5)
Kevin, who came to perform routine maintenance on my generator, was polite, friendly, professional and knowledgeable!

Review 142 (2019-06-20 - Rating: 4)
Poppa John is working hard at getting me some air. My need to order parts. I am pleased with his efforts and desire to get me air asap. This can be five stars getting air is the only factor.

Review 143 (2024-01-02 - Rating: 5)
Jonathan and Matthew did a great job diagnosing my issue. I can finally rest knowing what my issue is.

Review 144 (2023-08-04 - Rating: 5)
Very professional, she had our air back on in less than an hour. Plus very sweet with good manners .

Review 145 (2024-07-02 - Rating: 5)
Kevin Arriaga did an excellent job on my generator maintenance. I wasn’t home, but he had done before so he knew where everything was. Left me a detailed inspection report. Very pleased with service.

Review 146 (2018-08-18 - Rating: 5)
Great maintenance visit from Sentry. Very thorough on ways to improve my system. Thanks for the exceptional work!

Review 147 (2023-12-05 - Rating: 5)
Evan was on time and thorough . He did routine checks and checked my concerns

Review 148 (2017-10-16 - Rating: 5)
Very timely service. The technicians were excellent, friendly and they performed their work professionally without any problems. i would definitely recommend to anyone.

Review 149 (2020-12-05 - Rating: 5)
Warranty work done on my heat pump was performed promptly with professionalism and courtesy. Very pleased with the entire experience.

Review 150 (2022-03-31 - Rating: 5)
James was great. Very professional and arrived within minutes of the call. Fixed the problem and offered good advice.

Review 151 (2019-01-13 - Rating: 5)
I have been with Sentry almost 20 years. They come immediately to service or repair. No high pressure techniques! Best service!!!!!

Review 152 (2024-06-11 - Rating: 5)
Very thorough and professional. Jonathan did a great job. Thanks

Review 153 (2017-07-19 - Rating: 5)
Great company. Knowledgeable technicians who are professional in the service they provide. On time, clean and take care of your home. I would recommend them to anyone.

Review 154 (2019-07-22 - Rating: 5)
They always respond quickly which is what you want when you are having plumbing issues. The technicians are very competent, they explain everything, and the are honest.

Review 155 (2024-05-06 - Rating: 5)
Arrived early. Finished work promptly with no problems

Review 156 (2023-09-01 - Rating: 5)
Devonn was very professional and diagnosed and fixed the problem promptly! Would highly recommend!

Review 157 (2023-05-17 - Rating: 5)
Matt did a great job, diagnosed the problem and was very knowledgeable and helpful!Absolutely recommend!!!

Review 158 (2023-05-25 - Rating: 5)
Carl Green did an excellent job I would recommend the work that was done and would use them again

Review 159 (2013-04-24 - Rating: 5)
I was able to call and schedule an appointment at 2am (effectively ending an argument with my wife).Their 24hr support is very friendly and helpful.

Review 160 (2024-03-22 - Rating: 5)
Friendly, great service and very informative. Thank you for such a great job!

Review 161 (2024-09-27 - Rating: 5)
Kevin and Cam were great for my generator service today. They were professional yet very polite and friendly. Highly recommend.

Review 162 (2022-09-19 - Rating: 5)
Service on HVAC was good and on time. I called about pricing generator on my downstairs only and never got any information

Review 163 (2023-08-08 - Rating: 5)
Alex and Cole were most professional, most knowledgeable, and a pleasure to work with

Review 164 (2023-08-12 - Rating: 5)
Price was a little high but they we very professional and quickly responded

Review 165 (2024-08-05 - Rating: 5)
Great experience with Sentry. They made it clear from the outset they really wanted my business and went above and beyond to earn it. Ben who was our salesman was outstanding! He was knowledgeable, responsive and made sure the installation was flawless. The installation team also did a tremendous job. They worked hard, were a pleasure to have in our home and left everything totally cleaned up. I would unreservedly recommend Sentry, Ben and this team if you are looking for HVAC service or equipment.

Review 166 (2024-10-17 - Rating: 5)
Almost too good to be true 😀😀

Review 167 (2024-07-18 - Rating: 5)
AC inspection was professionally completed by Dennis.

Review 168 (2024-01-31 - Rating: 5)
Jonathan and Sentry were amazing and managed to replace our water heater in only about 8 hours between the time he arrived and the replacement was done. I thought it would take days to schedule the job and get it done. Instead we had no days without hot water. Excellent work all around.

Review 169 (2021-07-11 - Rating: 5)
This company was very prompt and professional. Have used them for at least twenty years and has never had a bad experience

Review 170 (2023-11-29 - Rating: 5)
Great young man, serviced us expertly and was a pleasure!

Review 171 (2020-07-24 - Rating: 5)
Good, honest service. Recently had some electrical work done and Chad & Diego were very professional and helpful.

Review 172 (2022-01-04 - Rating: 5)
Fantastic response time, came out again within an hour when we experienced an issue, very knowledgeable and professional.

Review 173 (2023-07-26 - Rating: 5)
Fantastic and so professional! Will definitely call them again!

Review 174 (2019-10-24 - Rating: 5)
I had a new HVAC system installed this week. The salesman Matt and installers Alex and Mark we’re EXCELLENT.

Review 175 (2024-06-23 - Rating: 5)
Very professional and helpful!

Review 176 (2023-09-26 - Rating: 5)
Lauren did great job on our HVAC system. Thanks! Sally

Review 177 (2023-10-19 - Rating: 5)
Brandon installed the water line for our new refrigerator. He did a great job, talked through what he planned to do, took plenty of photos under the house, and set up a convenient shut-off. I’ve been using Sentry for more than 15 years and am always happy with their high-quality work.

Review 178 (2023-11-28 - Rating: 5)
Jonathan was extremely helpful, polite, and prompt. He helped us get our plumbing fixed and we are thrilled! We would highly recommend.

Review 179 (2023-11-02 - Rating: 5)
Sentry does a great job for me, and has for years. Their techs are professional, knowledgeable & on-time. Glad to have them on my side when needed.

Review 180 (2023-12-07 - Rating: 5)
Service was on time and Evan did an Excellent job!

Review 181 (2024-06-11 - Rating: 5)
It was good.

Review 182 (2024-02-08 - Rating: 5)
He did a awesome job very professional would recommend him to anyone

Review 183 (2024-07-18 - Rating: 5)
On time, courteous & professional!

Review 184 (2023-11-29 - Rating: 5)
David did a great job troubleshooting and explaining things in an understandable way without being condescending.

Review 185 (2023-11-02 - Rating: 5)
She did an incredible job! What a nice person and very knowledgeable! Shes an incredible technician!

Review 186 (2023-05-18 - Rating: 5)
Wesley came out to do regular service on our generator and was an absolute pleasure to interact with. He was upbeat, transparent, informative, and on-time. He even went out of his way to show me some tricks and tips I had asked him about. I would highly recommend Sentry and Wesley!