Freedom Heating, Cooling, and Plumbing

Located in Birmingham, Alabama

Address: 2881 Shannon Oxmoor Rd, Birmingham, AL 35211, United States

Phone: +1 205-749-0444

Rating: 4.7

Services

Online estimates
Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-18 - Rating: 5)
Cole Houschouer was our plumbing technician who came out to make repairs to our hot water heater/furnace venting. He was thorough/precise with the job and cleaned up after the work was done. I am very thankful he was the technician called out to do the job. I feel confident the issue was resolved. Thank you!

Review 2 (2024-12-28 - Rating: 5)
Your service man did a very good jobHe came in with IDing himself.Very courteous. Went right to workFound the problem quickly, fixed it and on his way Very good service.Mr. Jesse did a fine job. Very courteous explained the problem and left his personal phone number in case I have problems.Both the men you sent have done a fine a great job. This was definitely a hidden problem.Thanks for your good service

Review 3 (2024-12-03 - Rating: 5)
Six month maintenance completed this past November was great. Josh W. was professional and thorough. He did everything I asked and provided the recommendations I need to have done. Wish I could get him each time as he was direct and no pressure tactics. Excellent job!

Review 4 (2024-10-05 - Rating: 5)
Josh was an exceptional technician! Very courteous and thorough. He showed me pictures of all the items that needed addressing which greatly helped me to understand what was needed. Of all the technicians that have been here since I had my units installed, Josh was by far the best. Highly recommend!

Review 5 (2024-12-09 - Rating: 5)
Luke came out to look at our water heater that had broken over the weekend and was absolutely wonderful. Having a water heater go out at Christmas caused quite a bit of anxiety and Luke took the time to patiently answer every one of my questions. He helped me work out the best plan of action and ensured I was informed and empowered to make the decisions I needed to make. I will absolutely be calling this company for any future needs. Thank you, Luke!

Review 6 (2024-11-02 - Rating: 5)
Luke completed our plumbing inspection. He was on time, kind, knowledgeable, courteous and thorough! He gave me tips on what to look for because of our aging equipment and how to clean what we have to prevent premature aging and get rid of corrosion. He answered my questions about our water heater and developed a plan for us to replace it (which we will with Freedom next year). In 18 years we’ve never had this completed and we’re very thankful it became part of our maintenance plan. I was totally impressed and felt very informed. Luke was awesome and we will request him to do the work in the future!

Review 7 (2024-09-23 - Rating: 5)
Customer service was amazing, Josh Witte was the absolute best. I’m very pleased. Thank you so much … highly recommend.

Review 8 (2024-08-06 - Rating: 5)
Eric is great 👍 very respectful, professional and courteous. He did a great job of explaining what was going on with my situation and what would be done to resolve the issue. And, after finding out the repairs would be somewhat pricey, he even helped out with payment options. Good man, and great work!

Review 9 (2024-10-25 - Rating: 5)
Jesse has provided service for us a couple of times under our maintenance contract. He is always super friendly, provides recommendations of maintenance next steps/service and represents the company well. We have appreciated Freedoms service since we did the annual maintenance with them.

Review 10 (2024-10-23 - Rating: 5)
Freedom Heating, Cooling and Plumbing are amazing. Jesse and Austin were great when our AC wasnt working right. They were very friendly and explained what was going on with our AC in a way that was easy for me to understand. They found the problem quickly and worked hard to get a new blower motor for our unit in a timely manner. Great customer service like from Jesse and Austin is why we continue to use Freedom

Review 11 (2024-11-07 - Rating: 5)
My aunt and I both were super impressed with Luke, he was very courteous, knowledgeable. He explained what was actually wrong with my aunt’s sump pump and explained to us what caused the problem. You can tell that he cares about his customers and wants to fix the issue you are having, I highly recommend him and we look forward to working with him in doing the repair to my aunt’s home.

Review 12 (2024-11-13 - Rating: 5)
Im Bunny Lockett and Garth came out to do my service and did a great job and and was very professional and was effective, and was on time. He Helped me with my Thermostat to connect to my phone, Because I didnt understand it. He did an amazing job. Thank you for sending him out ans I hope he will coming out again in the future.

Review 13 (2024-11-21 - Rating: 5)
Caleb Handley was our service tech today. He was here a good while and was very thorough in his work. We appreciate him taking his time to check everything out so well. We’re very pleased with his job.

Review 14 (2024-10-25 - Rating: 5)
Mr. Martin was very professional. He explained everything that needed to be done to my unit to my satisfaction. He answered all questions politely. He seems to know what he’s doing and I would say he is an asset to your company. The work was completed on my system today. It’s nice and cool in my house now! It was before, but I can tell a difference. The unit is running much quieter. I’m visually impaired so I’m very aware of noises. As we stated in my previous assessment, Mr. Martin was very professional and very polite. Definitely an asset to Freedom Heating And Cooling.C

Review 15 (2024-10-08 - Rating: 5)
Garth was amazing. From start (quote) to finish (duct cleaning, install of Reme Halo). He is knowledgeable and kind. He called to check in on several occasions and made sure we were comfortable with the process. He is professional and were glad to have had him assigned to our project!

Review 16 (2024-10-21 - Rating: 4)
We had scheduled a technician to come today between 8:00-10:00 am. Never received a call or text from technician.Called main office at 11:00 after still not hearing back from assigned technician. Was told tech was on his way.Tech didn’t arrive until after 12:00 noon. We’ve never had this happen before. Explained all this to Mr. Osborn.As far as his inspection of our HVAC, no complaints.

Review 17 (2024-10-07 - Rating: 5)
Very happy with the customer service provided by Cory who quickly identified our AC thermostat issue and fixed it. He was very knowledgeable about the products and gave us great recommendations. He did an excellent job! Thank you.

Review 18 (2024-10-09 - Rating: 5)
I had what I thought was a leak under my laundry room floor. Eric came to do an inspection and no plumbing leak was found. It turns out I had a blocked drain in my AC and it was overflowing under my flooring causing the water damage I reported. Eric new exactly what to do to fix the issue. He ran out for a part and once he returned the issue was fixed within half an hour. He was on time, professional and courteous, and the repair price was very reasonable. Though I hope to not have any more issues in the near future, I know if I do that I will be reaching out to Freedom.

Review 19 (2024-09-06 - Rating: 5)
Today I had the pleasure of working with Cory Martin for my air conditioner diagnosis, repair, and maintenance, I couldn’t be more satisfied with the service! He was prompt, professional, and extremely knowledgeable, quickly diagnosing the issue and providing an effective solution. Cory Martin took the time to explain the problem in detail. The work was completed efficiently and at a great price as only Freedom Heating and Cooling have and I also enrolled for my year maintenance plan. I highly recommend Cory Martin to anyone needing reliable HVAC services!”Thanks Cory!

Review 20 (2024-10-07 - Rating: 5)
Very happy with our service here! Josh came out and installed an air purification system in our home. Was able to knock it out same day. Quick professional service and a wonderful technician to work with!

Review 21 (2024-11-07 - Rating: 5)
Cory was very efficient and informative about air system. Pointed out some issues with the duct work that I have since repaired. I have appreciated the maintenance service I have gotten so far.

Review 22 (2024-12-10 - Rating: 5)
Cole was on time, very professional. Did a thorough job. I couldnt have expected any more of him. Thank you Cole for getting me fixed up with some HOT 💧 water.

Review 23 (2024-12-05 - Rating: 5)
We were having issues with our 3 year old heat pump. Jessy came out at 7pm and fixed our unit within minutes. We so appreciate his professionalism and the knowledge of our unit.

Review 24 (2024-09-04 - Rating: 5)
Garth did a great job when he serviced my air conditioner. He was on time, very considerate and explained in detail his findings, as well as having knowledge about my specific problem. I felt I was in great hands. He did not try to sell me anything I did not need. I was and am very happy with him.

Review 25 (2024-10-12 - Rating: 5)
Caleb provided a thorough servicing of my unit today. He provided me with a full verbal assessment of my unit after he had completed his review. I am thankful to have had his professional evaluation.

Review 26 (2024-11-19 - Rating: 4)
Very pleasant & professional young man. Corrected a problem with the setting on thermostat. Only thing that occurred was he didn’t check the equipment to ensure power supply was secured. I had no power to the system and had to call the next day for someone to come back.

Review 27 (2024-09-19 - Rating: 5)
The service was amazing and quick! Anytime I’ve had an issue they are on it! This last time was best by far! His name was Josh, and he was very quick and efficient and very nice to communicate with! Thank you Josh!

Review 28 (2024-12-20 - Rating: 5)
We’ve had several technicians come out to our home this week for the same problem. Jesse is the only one that actually found out what the problem was. Not saying the others didn’t do their jobs but Jesse found the issue. Shout out to Jesse Deloney for a job well done. He is the only one I want at my house from now on. In and out problem solved. Got this high a$$ unit working again… It’s cold outside not to have any heat…

Review 29 (2024-09-16 - Rating: 5)
I had a great experience with Josh Whitte this past Saturday. He made a repair on my AC. He was very friendly and professional. He explained everything that he was doing, and even gave me a tip to help prolong the life of my unit.

Review 30 (2024-09-17 - Rating: 5)
Jerwan and Caleb were right on time. They serviced our new unit downstairs as agreed, and even checked the upstairs unit which we purchased from Freedom a few years back. Got the entire job done in about 30 minutes!Extremely courteous, cleaned up after themselves, and were no different than just about ALL the service people that Freedom Heating and Cooling has sent our way over the years.They deliver what they promise. Choose Freedom!Doff Procter, Tuscaloosa

Review 31 (2024-11-21 - Rating: 5)
Josh Witte is very much knowledgeable, courteous, arrived on time, found the problem quickly. I was impressed. Very much recommend him for any Heating/cooling problems.

Review 32 (2024-11-17 - Rating: 5)
I was very pleased with Mr. Myricks professionalism and knowledge of my unit. I am requesting that he services my unit in the future. My name is Jacquelyn Fail but this Google account is in another name and I cant correct it.

Review 33 (2024-09-03 - Rating: 5)
Johnathan was extremely nice, friendly and professional. He found the problem on our air conditioner immediately. He worked it all out in no time. My family and I appreciate him for taking out the time to help resolve the issue considering we have extremely high temperatures. Thanks, Johnathan for helping us.

Review 34 (2024-11-28 - Rating: 5)
Mr. Keyon Myricks did very well with the maintenance on our unit. He was very knowledgeable about what he was doing and explained each step. He also took his time and still completed the task correctly in a timely manner. Our unit is blowing perfectly and we would like to thank Mr. Myricks for that.

Review 35 (2024-09-12 - Rating: 5)
Freedom, thanks much for sending such a knowledgeable and professional team out to install two air & heat units in our home of 35 years. Tanner J. and C. Porter were the hardest working men I have ever seen. They were so friendly and did exceptional work. I hope our relationship will be a long one, and I want Freedom to help me do maintenance on my new units and my Condo unit which I rent out to my son. We appreciate the extra hard work which you put into our install in the 100 degree heat we have experienced in Bham lately. We love our new Air Systems and hope you will now help us to maintain them for years down the road! THANKS GUYS!Laura L.😉🏈 ROLL TIDE!

Review 36 (2024-11-21 - Rating: 5)
Professionals! Eric and his colleague thoroughly explained what they would be doing and provided suggestions to save me money! Amazing customer service! Highly recommend!!

Review 37 (2024-10-23 - Rating: 5)
Keyon came out and helped out with the annual heat inspection. Nothing but great things to say about him, the service provided, and the friendliness he provided. I highly recommend him and will be using him in the future!

Review 38 (2024-09-29 - Rating: 5)
Josh was great! He’s come back several times and very informative. Very respectful and helped make choosing extras easy by his experience.

Review 39 (2024-11-09 - Rating: 5)
I had a clogged bathtub talked with Fredom late yesterday and Cole was at my house at 9am and took care of it quickly. I appreciate the speedy service and Cole was very nice and professional. I would recommend them for your plumbing needs.

Review 40 (2024-08-22 - Rating: 5)
HVAC Tech, Jesse Deloney did an excellent job of isolating the problem and repairing my AC unit. He was very professional, knowledgeable and courteous in his discussion with me. He completed the repairs quickly and had me up and enjoying cool air in no time.

Review 41 (2024-12-16 - Rating: 5)
Keyon did a great job! He is very professional! He checked out the system thoroughly and answered all of my questions. Thank you!

Review 42 (2024-08-08 - Rating: 5)
Mr. Tanner Jordan from Freedom Heating and Cooling provided outstanding customer service. His extensive knowledge and expertise were evident throughout our interaction. He addressed all my concerns efficiently and ensured that everything was in perfect working order. I would highly recommend Mr. Jordan and his company to my colleagues for their heating and cooling needs.

Review 43 (2024-08-02 - Rating: 5)
Corey was running behind our original quoted time, but Freedom kept us updated about his whereabouts and it was only an hour past the quoted time. I appreciated his efficiency and honesty; as it turned out to only be a blown breaker. My husband has used Freedom for years, and we’re very happy with them!

Review 44 (2024-08-14 - Rating: 5)
This young man did a EXCELLENT job. Polite and respectful he can come service my unit annually. Very detailed about the task that he is performing. Job well done Keyon.

Review 45 (2024-07-13 - Rating: 5)
>Beginning with the young lady who took my call, I was very pleased. She listened as I explained my situation and repeated it back to me perfectly.>I appreciated the text advising the time of my appointment and a phone number to call if changes were necessary.>I truly appreciated the text advising the worker being on his way, and especially receiving his name and his picture!!>Eric arrived, earlier than planned, and quickly assessed the problem, providing me with the cost. He handled the problem and put everything back in place.>The fee was reasonable and easy to pay with my credit card/cash.I am more than pleased with Freedom Heating, Cooling, and Plumbing and will gladly recommend your company to others! S.L. Brown, Tuscaloosa, Al., 13 July 2024You have my permission to use this review.

Review 46 (2024-09-23 - Rating: 5)
Jessie Deloney was awesome to work with. Not only was he professional and I. Time but he also really knew what he was doing. We had two units down and he got them both fixed in the first visit!

Review 47 (2024-12-25 - Rating: 5)
Jerwan was on time, courteous and fixed my heat quickly! Would recommend Freedom for all your HVAC & plumbing needs 😊

Review 48 (2024-09-25 - Rating: 5)
Jesse came out today to do a tune up on my AC. He was great! Very professional and friendly! I would definitely recommend Freedom!

Review 49 (2024-09-11 - Rating: 5)
Very knowledgeable, courteous, and friendly! Our AC wasn’t working, Jesse Deloney went out of his way to get to our home quicker than our scheduled time. And got us up and cooled off in no time! Thanks Jesse!

Review 50 (2024-10-10 - Rating: 5)
Jesse D. came out today to perform our fall HVAC maintenance performance check. He’s always friendly, courteous and thorough. Highly recommend!

Review 51 (2024-10-07 - Rating: 5)
Cory Martin was great. He explained everything he was going to do. After checking the unit he came and told us what the problem was. He was very professional and informed us what our options were.

Review 52 (2024-12-09 - Rating: 5)
Our service tech, Keyon Myricks, with Freedom Heating and Cooling was fantastic, very thorough and provided helpful information about our system and our preventative maintenance contract.

Review 53 (2024-11-22 - Rating: 5)
Keyon, just left servicing our system. He was exceptional in his response to my questions, he even explained things to me that I was unaware of. I give keyon a 10 rating.

Review 54 (2024-12-17 - Rating: 5)
Kashun performed admirable. His patience, timing and attention to detail was spot on. Thank you for always sending your best during my time of emergency. Thank you.

Review 55 (2024-10-14 - Rating: 5)
Keyon was friendly and listened patiently while I explained my observations about the problem with one of two thermostats in our home. We had not checked the outside breaker box and he waited patiently while we checked each breaker. He checked with Homeserv and confirmed that our policy coverage included replacing thermostats. At my request he immediately replaced the old one with its bad wires with a new one from his truck. Even more importantly; Keyon pointed out that there were potential hazards in the wiring and pointed out examples of corrosion in the outside circuit breaker box- especially in the last breaker that wouldn’t flip. We immediately scheduled an electrician to come for an inspection tomorrow. We are much appreciative of Keyon’s professional manner and the excellent service he showed to us today.

Review 56 (2024-12-12 - Rating: 5)
Cory was knowledgeable with his skill and able to explain the process to my family. Great customer service! Thank you!

Review 57 (2024-11-26 - Rating: 5)
Excellent service from beginning to end. Caleb was respectful of my home and my family. Nice and smart young man

Review 58 (2024-11-14 - Rating: 5)
Keon is the best technician. He is thorough and explains everything very clearly. His customer service is unmatched!!

Review 59 (2024-10-28 - Rating: 5)
Eric came out on time and competed the work I needed done in a timely manner. Eric was professional and I wouldn’t hesitate to call Freedom again for my next plumbing issue.

Review 60 (2024-10-30 - Rating: 5)
Brayden and Jesse are super knowledgeable. They came in and fix my AC issues when it was unclear what the issue was they figured it out. Thank you for providing me and my family with some comfort.

Review 61 (2024-07-31 - Rating: 5)
He told us what was wrong, what needed to be done & the price. Plus, I am on the maintenance plan for 1 year with free plumbing. Lol All my pipes are in the wall & the ground. Hoping the tenants won’t have any more problems. Thanks for taking care of them today. We are both glad the ac is working now. Especially them!

Review 62 (2025-01-02 - Rating: 5)
Came quickly, explained well, repaired it fast and answered all my questions. Super nice, too! A+

Review 63 (2024-12-13 - Rating: 5)
The service tech did an outstanding job, and was very professional. We were very satisfied. Thank you. Ron DeWitt.

Review 64 (2024-06-17 - Rating: 5)
Jesse was utterly phenomenal - competent, kind, quick! Diagnosed the problem! Healed the sickness! Gone! $39! We’re comfy 😄 & cool 😎 🧊 again! I gave him a tip. Y’all need to give him a raise! Thank you, Chris DeGreen

Review 65 (2024-07-17 - Rating: 5)
I called and they came the next day. They spent an entire day in the blazing heat just to make sure we had air. They are on top of their game and easily call for immediate backup if anything is questionable. Great choice. We almost froze last night. And that was AMAZING!!!! Thank you and your workers for the prompt work, experience and professionalism....

Review 66 (2024-07-10 - Rating: 5)
Jesse was amazing!! He was kind, thoughtful, and very knowledgeable about his job!! During a stressful situation he brought joy and peace. He is an exceptional young man!! I would highly recommend him to everyone!!

Review 67 (2024-06-02 - Rating: 5)
Jesse was great. He was very informative & great customer service. Did a very good at going into detail about the issues. And if we choose to use your company we will definitely request Jesse to do the job.

Review 68 (2024-10-02 - Rating: 4)
Mr. Witte was very professional and explained in detail what was going on with my unit. He was courteous and appeared to be concern about the issues I have had in the past with my unit.

Review 69 (2024-10-07 - Rating: 5)
Josh was very professional, kind and got my air conditioner up and running in no time! I highly recommend his services! Thank you, Josh!

Review 70 (2024-10-07 - Rating: 5)
Johnathan did a great job on our semi-annual service call. Thanks to Freedom for always arriving on time and having pleasant representatives.

Review 71 (2025-01-06 - Rating: 5)
He did a good job on explain everthing to me he is very good at his job. Thank you for sending him

Review 72 (2024-11-21 - Rating: 5)
Cory was very polite he needs to make another trip back to complete the bad part and service, Would appreciate it if you could send him back out so I would like to request him, Thank you

Review 73 (2024-07-01 - Rating: 5)
Our technician Keyon was professional, knowledgeable, courteous, attentive, a great listener and exhibited excellent customer service. He took the time to review and explain the services he performed. Great job!

Review 74 (2024-08-11 - Rating: 5)
Kenyon Myricks did an excellent job We didnt have Cooling for Two days in 90 degree weather!! A lot was going on with my a/c!! This young man made several trips to his company for different parts !! That was needed for the repairs.. He was on here on time I am so grateful he was my Technician today!!n great job 👏

Review 75 (2024-09-17 - Rating: 5)
Great job. Great guys. Had some hiccups along the way but they made everything right and were up and running smoothly now. Highly recommended.

Review 76 (2024-11-13 - Rating: 5)
Keyon did a great job like always he come through for us thank man excellent customer service

Review 77 (2024-09-18 - Rating: 5)
My technician Josh Witte came today and did a excellent he was very polite and was very knowledgeable with talking to me and I was left without any worries...Thanks for a job well done Josh 👏

Review 78 (2024-09-04 - Rating: 5)
Garth Osburn did a great job repairing my AC unit. Great TechnicianGreat attitude! Will call again

Review 79 (2024-12-30 - Rating: 5)
Caleb was on time and professional. He completed the work quickly and properly.

Review 80 (2024-08-25 - Rating: 5)
Von was knowledgeable and polite. He patiently explained what had to be done in a way that I could understand. Seems like a super-star to me!

Review 81 (2024-10-16 - Rating: 5)
Jerwan was great. Inspected everything and not pushy on any services although I did take him up on his biannual cleaning deal.

Review 82 (2024-10-08 - Rating: 5)
Freedom was quick to come out and find the problem with my AC. Some things were fixed that day, but it took a few days to come back and finish the job. While waiting for parts they encouraged me to call if temporary fix quit working and theyd keep coming out until it could be fixed for good.Edit 10/8/24: Jesse came out for routine maintenance and did a great job. Ooo, and I just got emailed the detailed report for the visit without having to ask. Thank you! I like to keep invoices/reports for my records and not having to call later and ask for them is so helpful!

Review 83 (2024-07-11 - Rating: 5)
Josh was Fabulous. He understands my severe allergies that are physical, touch, mental, and visual. He has expert knowledge on all aspects of Heating, Cooling, Air Purification, Ductwork, Humidity Control, and Sanitation. He should be head of the EPA! Great Work 👏👏

Review 84 (2024-10-03 - Rating: 5)
Best customer service from the first service call (Jesse) to installation (Cayce). But the MVP goes to Josh Witte, the tech who resolved an issue in 1.2 minutes! Thanks guys! #repeatcustomer

Review 85 (2024-07-10 - Rating: 5)
They do all my HVAC work, repairs and maintenance. I have yearly maintenance agreement with them. The technicians are always courteous and respectful and get job done timely. Kashun was great. I never have any issues with technicians that come out. It helps if same one everytime but that not always possible I know. The costs are comparative to others.

Review 86 (2024-09-04 - Rating: 5)
They we prompt, professional, and knowledgeable. Did a great job fixing my issue quickly and sharing some thoughts on other issues I’m having that will need to be fixed in the future.

Review 87 (2024-11-24 - Rating: 5)
He was on time and very professional. He did everything that needed to be done and explained everything to me. Wish everyone could be as helpful

Review 88 (2024-12-20 - Rating: 5)
Luke Vaughters did a great job on the leaking toilet. He was on time, found and fixed the problem and was finished in 30 minutes. The cost was reasonable.

Review 89 (2024-07-02 - Rating: 5)
Kashun was very PROFESSIONAL & knowledgeable about the problem(s) my AC unit was presented. I thank him for teaching and providing me with tips that could help me maintain my unit and possibly avoid damage.Again, thank you!

Review 90 (2024-08-06 - Rating: 5)
Luke came to my home and expressed some visual concerns to my home. He gave me his honest opinion and who, what, why I need to handle my situation. Kudos looking forward to moving forward with my situation. Thanks for being professional and honest!

Review 91 (2024-09-27 - Rating: 5)
Garth Osburn was customer service friendly and thorough about the service he provided. Went straight to the root of the problem we had. Thanks!

Review 92 (2024-08-09 - Rating: 5)
I’m grateful for him coming in and going right to work to get our air unit back up and running,he was very informative and polite, friendly, great person great work,

Review 93 (2024-08-29 - Rating: 5)
Kashun Counts came out to service my unit this morning. He was very professional and courtesy. He was very thorough and knowledgeable.

Review 94 (2024-10-09 - Rating: 5)
Jerwan Ellington did a great job! He was thorough and checked everything and made sure we knew what we needed!

Review 95 (2024-10-17 - Rating: 5)
Keyon checked out my system, replaced some items, and repaired some cracks and air gaps. I felt he did a thorough job.

Review 96 (2024-12-14 - Rating: 5)
Very professional, knowledgeable , and know what he’s doing. His customer service was A1 being a young gentleman.

Review 97 (2024-09-06 - Rating: 5)
Very professional, knowledgable and respectful young man. I give this technician 10 stars. I would definitely refer him to others. Thank you so much

Review 98 (2024-06-29 - Rating: 5)
Keyon was very professional and had the problem fixed in no time! He even put on booties going in and out of the house. He also took the time to explain and show me what the problem was. Recommended.

Review 99 (2024-12-02 - Rating: 5)
Kashund Counts was quick and thorough. Identified the problem and will order part and return on December 2nd

Review 100 (2024-06-08 - Rating: 5)
My AC went out on Thursday night, so I called Friday morning and had a tech out to fix it that night. David and Tanner were both professional, on time and knowledgeable. Tanner was outstanding. He fixed the problem quickly and explained to me what he did so I was aware. 10/10 service.

Review 101 (2024-11-21 - Rating: 5)
Technician was very professional and greatly knowledgeable. He did an excellent job.

Review 102 (2024-12-09 - Rating: 5)
Caleb Handley did an outstanding job! Great Customer Service! Thanks

Review 103 (2024-10-10 - Rating: 5)
Jessie came out and did a very thorough job and I will definitely ask for him again.

Review 104 (2024-10-21 - Rating: 5)
Jerwan, was extremely knowledgeable and professional. He greeted me and walked me through the process of servicing my HVAC. Thank you Jerwan!

Review 105 (2024-09-19 - Rating: 5)
Josh with Freedom Heating and Cooling did a great job o my AC. Josh took care of all the problems I had was very professional and very knowledgeable. Very polite young man

Review 106 (2024-09-06 - Rating: 5)
He cleaned our unit, and it’s a lot cooler inside. Garth communicated very clearly. Very happy with his service.

Review 107 (2024-10-21 - Rating: 5)
Trenton took care of me today. Replaced my ac compressor and got me air again. Was very polite and cleaned up after himself. Thank you again freedom.

Review 108 (2024-06-03 - Rating: 5)
Jesse is amazing! He is very detailed and knowledgeable. He took the time to explain everything and also suggested some add ons to help with my allergies. He is a superstar and my dog likes him as well.

Review 109 (2024-08-21 - Rating: 5)
Kashun did a great job on cleaning my AC unit. Quick and very efficient. Unit was very dirty but Kashun did a good job cleaning.

Review 110 (2024-11-29 - Rating: 5)
Have always had good experience with their technicians and Kashun Counts, our latest service person continued our good experience

Review 111 (2025-01-06 - Rating: 5)
Great and very professional lots of knowledge with products.I would strongly recommend

Review 112 (2024-05-04 - Rating: 5)
We have the freedom heating and cooling maintenance plan and they provided us same day repairs on a Friday. They arrived within the time window provided. Really impressed with the knowledge of the technician and recommend their service to anyone.

Review 113 (2024-10-26 - Rating: 5)
Jesse did a great job fixing my AC on a Saturday when the house was 78 degrees!! Thank you!

Review 114 (2024-10-03 - Rating: 5)
Jerwan was a great tech. He was quick and thorough! I recommend him and Freedom.

Review 115 (2024-05-24 - Rating: 5)
Garth did a great job, thank you! But it took 7 visits from 4 techs to figure out the problem then fix the problem. 5 stars to Garth but 3 stars to FREEDOM HEATING AND COOLING. and still waiting for the Operational Manager to call me back. Disappointed

Review 116 (2024-10-06 - Rating: 5)
Did an exceptional job. Have been using this company for about 12 years and he went above and beyond anyone else that has been out.

Review 117 (2024-10-31 - Rating: 5)
Jesse and Austin were very prompt, thorough and professional. We will use them again!

Review 118 (2024-10-07 - Rating: 5)
Keyon was a great technician for my annual maintenance. Would recommend him for my services again

Review 119 (2024-08-07 - Rating: 5)
Garth was exceptional. He took the time to explain everything happening with my AC in a way that someone without any technical background could easily understand.

Review 120 (2024-08-23 - Rating: 5)
Very cordial and they keep home owner posted on progress on job. good job by Jonathan. R Maddox

Review 121 (2024-10-02 - Rating: 5)
Jesse was prompt and thorough with our 6 month checkup. Even had a few laughs! DB

Review 122 (2024-07-19 - Rating: 5)
Excellent work today. Happy with the tech expertise. We found a problem and Jesse gave us several options to fit our situation

Review 123 (2024-11-16 - Rating: 5)
Keyon Myricks came out this morning on 10/16/2023 for our 6 month maintenance. He was very curtious, professional and was very through. The big thing he came in with a smile on his face and was the sweetest, even talked to our sweet puppy. He was a ver well dressed clean very delightful young man. He is truly an asset to your company. Very pleased customer.11/13/2024. Keyon came today and did our fall maintenance and as always nicest young man. He is kind, informative and does his job and is very polite. We are moving and going to really miss him a lot.

Review 124 (2024-04-02 - Rating: 5)
Jesse Deloney is my guy! He was knowledgeable and went the extra mile to ensure that I understood my unit and its functions. I had a great visit and would like to provide positive feedback. This is my first time being serviced, but they have already provided quality customer service!!

Review 125 (2024-09-24 - Rating: 5)
Freedom Heating, Cooling and Plumbing came out the same day I called and fixed my AC. Thats the one thing I like about this company they always make a effort to get to you as soon as possible.

Review 126 (2024-08-26 - Rating: 5)
Corey got our problem diagnosed. Ordered the part And said that he will be back to put it on. Friendly, knowledgeable, professional.

Review 127 (2024-12-16 - Rating: 5)
My tech was Caleb H. Great job and thorough inspection! HVAC#18083

Review 128 (2024-12-03 - Rating: 5)
I like to say thank you to technician Kashun Counts he was very professional and knowledgeable. Great customer service. Thank you.

Review 129 (2024-11-22 - Rating: 5)
He was great and I will definitely use the company again!

Review 130 (2024-10-21 - Rating: 5)
Jerwan was excellent at diagnosing and solving the issue within an hour. Called at 12pm - fixed by 5pm.

Review 131 (2024-11-04 - Rating: 5)
Jerwan Ellington does a fine job keeping my equipment running in a two unit townhouse.

Review 132 (2024-09-19 - Rating: 5)
Josh was absolutely fantastic, he was courteous and kept us up with what was going on during the job.

Review 133 (2025-01-01 - Rating: 5)
He discussed my issue with me in details and answered all my questions.

Review 134 (2024-09-24 - Rating: 5)
Keyon was very knowledgeable of the problem and was able to fix the problem. He was also very professional and has a pleasing personality.

Review 135 (2024-09-04 - Rating: 5)
Keyon was prompt, friendly, and communicated very well about what the service included. Excellent experience!

Review 136 (2024-06-07 - Rating: 5)
Joseph is literally a lifesaver! I appreciate his great and welcoming attitude. He’s very knowledgeable about his work and the perks that his company offers. I am very happy with this choice.

Review 137 (2024-10-12 - Rating: 5)
Keyon Myricks is very professional, courteous, and thoughtful. Will recommend him in the future.

Review 138 (2024-06-15 - Rating: 5)
Keyon Myricks was so professional, polite, curtious and very knowledgeable when I asked questions. He arrived with a smile ready to work and explained what he will be doing he also made me aware of the maintenance plan we had for a one time plumbing service that I forgot about. He took his time to explain everything I needed to know about the HVAC system and what other services Freedom offers.Thank you Freedom for sending a very knowledgeable technician to our home.Keep up the Great work Keyon.Thank youTammy Harry

Review 139 (2024-08-26 - Rating: 5)
Keyon was very professional and knowledgeable. He was very helpful in answering my questions and addressing my concerns.

Review 140 (2024-11-17 - Rating: 5)
Have been using Freedom for my HVAC for years. All their personnel are professional. They have gone over and above when there have been problems. I appreciate their service. Im always glad when Mr. Counts shows up,. Hes always friendly and courteous, gets to work and keeps me updated on the status of my system.

Review 141 (2024-09-11 - Rating: 5)
He did a wonderful job found the problem in no time . My credit wasnt high enough for him to solve the problem he did a amazing job.

Review 142 (2024-10-21 - Rating: 5)
Jerwan was very professional and communicated well. Always a pleasure to do business with Freedom

Review 143 (2023-12-22 - Rating: 4)
I chose Freedom as a second opinion (referred by a friend) and was happy with the service, the tech and the fact that the work was done on the same day. The other company I chose had approved my credit, set an appointment to start and put me on hold for 2 weeks. Freedom came in switched the credit and did the work. Im very happy and satisfied with them.

Review 144 (2024-02-20 - Rating: 5)
Jake Crew is the best technician. He’s professional and polite and is very good at communicating the issue in layman’s terms. I was emailed by the company prior to his arrival letting me know that he was enroute. I highly recommend Freedom Heating & Cooling and if you can, request they send Jake Crew!

Review 145 (2023-09-19 - Rating: 5)
Jesse was our technician and he was thorough and explained in detail what was going on. He gave us options of what’s needed and we chose what we wanted to do while he was there. We have pictures and videos of work that was done which was very helpful. He didn’t do anything without letting us know first and we decided how to proceed. We decided to do the yearly maintenance plan which was the most cost effective plan for us since we had done a lot of construction and the unit was very dirty. Jesse was great and appreciate the work!

Review 146 (2024-11-15 - Rating: 5)
Jerwan Ellington was great did an amazing job highly recommend him.

Review 147 (2024-05-05 - Rating: 5)
I have used Freedom for many years. I have purchased 3 HVAC units for two different houses. They have always done the service & maintenance as well. They do a great job inside and outside the office. Recently Keyon was my service technician and he was excellent. A very on time polite professional team at Freedom.

Review 148 (2024-05-09 - Rating: 5)
Very respectful, he communicated what he was doing. He communicated as he worked in different areas of the house. Me working from home with no time to oversee someone. That put things at ease. I would highly recommend him as your service person.

Review 149 (2024-04-11 - Rating: 5)
I have been using this company for over 8 years and they provide the best service. I have purchased furnace and heat pump and everyone that has come to my home has been very professional and has always been patient with answering my questions. Today I called to schedule my maintenance, I was too early but Tan assisted me anyway. I accidently locked myself out of my thermostat and even though it is probably not part of her job Tan went above and beyond to assist me with getting back into my thermostat. She was patient with me even when I asked the same question over again. Tan looked up the manual and talked me through the process and even text me the code so I will have it if I need it again and of course, gave me a gentle reminder to write the information down which I neglected to do when units and thermostat were installed. This is just one of the reasons I remain a loyal customer and always tell others about Freedom. Thank you, thank you, Tan.

Review 150 (2024-09-25 - Rating: 5)
The Service Tech was Garth. Very knowledgeable, and detailed. Also, I liked his attitude and patience.

Review 151 (2024-12-20 - Rating: 5)
My technician was very professional. Explain everything that I needed to know on my level.

Review 152 (2024-10-18 - Rating: 5)
Keyon He was a blessing. He was professional and a gentleman. He did a great job! He cleaned my unit and changed my filter for the first time and the pictures showed me that it really needed it.

Review 153 (2024-12-09 - Rating: 5)
Keyon did a very thorough spring check up on our HVAC system. He explained the various steps of the process. He changed the air filter and the ultra-violet bulb. He was very efficient during the whole process as well as being very pleasant to talk with. Great job.

Review 154 (2024-08-23 - Rating: 5)
I was very impressed with Kashun, he was very respectful of the property and answered any questions that I asked.

Review 155 (2024-09-28 - Rating: 5)
My experience was that he was courteous, professional and got the job he came for done well.

Review 156 (2024-11-20 - Rating: 5)
Jerwan showed up in a timely manner he was courteous and explain the services he performed

Review 157 (2024-09-03 - Rating: 5)
Keyon was professional, thorough and skilled.! I appreciate everything about the service today.Thank you

Review 158 (2024-11-11 - Rating: 5)
Jesse phoned ahead to let me know when he would arrive. He answered all the questions I asked and made me feel like he knew what he was doing. He is certainly worthy of a 5 star rating!

Review 159 (2024-11-22 - Rating: 5)
Very professional and everything was explained to me answer all my questions and I will be using this service thank you all so much

Review 160 (2024-02-23 - Rating: 5)
I had an appointment to have maintenance on my heat pump unit and Jake Crew was the technician. I have to say he was very polite and did a great job! I was very pleased and will personally ask for him again next time I need maintenance on my unit.

Review 161 (2024-10-07 - Rating: 5)
Preston Kidd was my service technician. He was very professional, knowledgeable and able to get my unit back running all with in 30 minutes.Freedom Heating and Cooling team was very quick with getting the technician out to my home the same day I called. Highly recommended great service.

Review 162 (2024-06-22 - Rating: 5)
Its the weekend, the hottest day this year and my AC decided it was done! I called Freedom Jesse came before the appt time assessed everything even called the manager. They both took time to explain and make sure we understood amit all! I would highly recommend their services. Excellent!

Review 163 (2024-02-13 - Rating: 5)
Jesse Deloneu & David Slay made our furnace repairs an easy and expedited experience including estimates during all initial stages of the repair for either replacement parts and/or for a full replacement. No pressure, but very informational advice during their work on site. Excellent job!

Review 164 (2024-09-12 - Rating: 5)
Jessie does an amazing job...your company is truly blessed to have him as an employee...Thank you

Review 165 (2024-05-21 - Rating: 5)
Our technician, Kashun Counts, was very professional. He arrived on time, identified himself, asked the basic questions and went to work. When he finished, he gave us a quick debriefing and left everything in great shape.

Review 166 (2024-02-29 - Rating: 5)
Jake Crew!! came out to my house and he service my unit and he was very polite.He did a very good job and he took his time to clean my air conditioning unit and once again. Thank you..... Jake Crew on a job well done.😊

Review 167 (2024-10-16 - Rating: 4)
Good guys. Justin was teaching a new guy but was there every step of the way.

Review 168 (2024-05-22 - Rating: 5)
Jerwan is the best HVAC technician I’ve ever worked with. He was knowledgeable, courteous, and punctual. I would recommend him without reservation to anyway.

Review 169 (2024-07-30 - Rating: 5)
Jesse, was knowledgeable, thorough and fast. He got us feeling good cold air again very quickly.

Review 170 (2024-07-25 - Rating: 5)
Josh was very helpful and knowledgeable. Came out super fast when our air started blowing hot!

Review 171 (2024-01-30 - Rating: 5)
They arrived when they said they would and charged me within the estimated amount. Tristan was friendly and explained what was wrong and how he was going to fix it. He checked in after to make sure I was happy with the work and thanked me for using their company. I’ll definitely call them for any future plumbing problems.

Review 172 (2023-06-23 - Rating: 5)
I began to notice something was wrong with my A/C in May. My dad sent a rep from Progressive Heating & Cooling to check it and it was during that visit that it completely flopped and I was out of $240 and without air. Well I emailed the o because I was waiting for follow-up correspondence and got nothing.I called Freedom Heating & Cooling on a Tuesday after learning that my warranty was beyond out of date. Matt came out THE SAME DAY to do an assessment and told me my whole system was done and gave me some other very valuable and honest advice about how home warranties work. I truly appreciated the mere honesty and how quickly they came out to check my issue. What was most impressive is that they got me set up with getting a new unit installed THE NEXT DAY. To have someone go the extra mile to help me get financing meant every thing to me.The next day, Wednesday, Andy and Will came and got me cool! They were so professional and worked from the time they arrived until completion with a 45 minute break to go get food, eat, and return. They cleaned up afterwards even though they had taken precautions to put down sheets since they would be in and out of the house. They were absolutely amazing, explained each step, and I had air by the time that I picked up my toddler. I am truly grateful for the efficiency and professionalism that is obvious at every step in the process with Freedom Heating and Cooling. I am glad to have them on my home improvement team from now until forever. This is not a paid advertisement. I’m a real person on a teacher salary that is grateful for affordable payments and an entire system that is efficient, reliable, and under warranty!