Benjamin Franklin Plumbing Billings

Located in Billings, Montana

Address: 5528 Holiday Ave, Billings, MT 59101, United States

Phone: +1 406-203-5101

Rating: 4.7

Services

Identifies as veteran-owned
Online estimates
On-site services
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-06 - Rating: 5)
I had an old copper pipe with a ten inch crack in the bottom. It was in the wall behind my sink. No easy task to access. They were there when they said they would be, and did an excellent job replacing the pipe and bringing my p-trap number to code. The techs were very friendly and knowledgeable. I will use them again!

Review 2 (2024-07-30 - Rating: 5)
Chris and JG did a great job installing my new water heater! They were quick, very efficient, and did quality work. They came out the same day I called for service! (Even though the national service center said they didnt service my area!?) Very pleased I can take hot showers again!

Review 3 (2024-12-14 - Rating: 5)
Guys are awesome! Not only did I receive service immediately after I identified my problem, but they worked fast and replaced my hot water heater for a reasonable price. They were extremely polite and kept me informed every bit of the way. Call them, they’re wonderful.

Review 4 (2024-11-17 - Rating: 5)
Jerod from Ben Franklin Plumbing was amazing. He is very friendly, professional and definitely an expert in his craft. He had to come out on a Sunday morning for a backed up sewer line and he was in and out in less that 2 hours. Very happy with the service and will use Ben Franklin again if/when needed!

Review 5 (2024-12-17 - Rating: 5)
Since this bathroom sink repair was not an emergency, we were booked out a few days. Jared called that he was on the way on the scheduled day. He determined what parts he needed and got to the job quickly. He was fast, thorough, professional and friendly. We have used Benjamin Franklin Plumbing in the past and will again. Thanks, Jared!

Review 6 (2024-12-05 - Rating: 5)
The office was easy to work with. Jerod did a super job for us. All the work was performed with obvious skill. He listened to my concerns and explained everything clearly. He and his partner worked quickly and cleaned up after themselves very well. I would be glad to have them come back to do additional work.

Review 7 (2024-12-23 - Rating: 5)
Jerod was kind and courteous. We called on Sunday, and he was at our place in under an hour and had everything fixed within a very short amount of time. Thank you for your help and for getting our issue fixed so promptly.

Review 8 (2024-12-31 - Rating: 5)
Jerod was great! Fast and efficient, super clean and considerate of our home! Will definitely use in the future if we need!

Review 9 (2024-11-20 - Rating: 5)
I was very pleased with my experience with Ben Franklin Plumbing. I requested a quote on Monday afternoon and they called me within minutes with a quote of nearly half of what Home Depot wanted to charge me for my water heater. They installed it the next afternoon with little hassle. They were very professional and patient as I have three dogs I had to keep corralled. I would absolutely recommend them to anyone asking about water heater installation.

Review 10 (2024-12-11 - Rating: 5)
Very quick, knowledgeable, explained everything I needed to know to make sure I have the ability to troubleshoot problems in the future. Wonderful experience from the first call to finish. Excellent service and expert!

Review 11 (2024-12-23 - Rating: 5)
Chris was excellent and very quick to fix our leak. Great advice and tips for new to MT homeowner. Would for sure use them again!

Review 12 (2024-10-23 - Rating: 5)
I called Benjamin Franklin Plumbing to install a new water heater and toilet. They were very responsive to my needs and what I wanted. Chris and JG were quick to respond and very professional. They were even very friendly to my nosy and somewhat neurotic dog. Fast service, done right, and at an affordable price. Thanks!

Review 13 (2024-09-10 - Rating: 5)
Jerod did an great job of understanding the situation and what was going on with the water leak we have. It was recommended to take steps before we start cutting into the wall to see If it coming from the faucet or if its coming from else where. I recommended for 2 reasons they were able to squeeze me into a appointment today and they were hopefully able to resolve the issue.

Review 14 (2024-10-16 - Rating: 5)
This young man, Jerrod, was here today as promised, fixed our problem in about 10 minutes and left wishing me a great day. He has done work for us before with the same efficient result - no fuss, no muss, problem solved. He is professional, polite, accommodating and I intend to ask for him whenever I need a plumber. Thanks, Jerrod

Review 15 (2024-10-22 - Rating: 5)
Jarod Lee was VERY impressive and came up with good solutions to make the use of my whole house water filter system easier. Ive hired him for the job and he will definitely be my go-to person for all future plumbing jobs.Jarod completed the job and he was beyond expectations!! He explained how the system worked and the additional shut valves worked. The system is working well. He also gave me advice on what to do with my outside faucet to survive the winter! Im 79 so I appreciate the extra time he spent to make sure I understood everything. :)

Review 16 (2024-09-20 - Rating: 5)
Jerod has done several Jobs for us over the past 7 years and is always a pleasure to see and work with. He is professional, cordial and very good technically. We appreciate him and his work!

Review 17 (2024-11-16 - Rating: 5)
Jerod was punctual, friendly and professional. He explained the problem and was able to fix it quickly. He also problem solved what could have caused the issue to help us prevent issues down the road. We can’t thank Jerod enough.

Review 18 (2024-12-17 - Rating: 5)
Jerod was amazing! This is the second time Ive used Benjamin Franklin Plumbing. Both times were quick, professional, and I paid less than I was expecting.

Review 19 (2024-09-07 - Rating: 5)
I feel very fortunate for a plumber named Jerod, he was the best at being professional, personal and getting the job done. I had a shower and 2 tubs backing up, as well as gurgling in both tolites. This was not an easy job for him to resolve but he got it done.Thank you!

Review 20 (2024-10-18 - Rating: 5)
Very friendly and explained everything in detail in the work I need done, and not done. After a long search I finally found the right company to fix my lead water main and other issues of concern. I would recommend calling this company if you are having issues with this type of problem, or needing general plumbing work done, such as moving a washer and dryer line to an upper level of your home. Thank you Benjamin Franklin Plumbing. I’m looking forward to having you fix the serious issue I have with a lead water main.

Review 21 (2024-10-17 - Rating: 5)
Jerod was knowledgable, friendly, and very efficient in figuring out the problem and repairing it. Thank you for providing such an excellent plumber and all-around great experience.

Review 22 (2023-07-25 - Rating: 5)
Tom and Mark had their work cut out for them. Our original hot water heater was in a small space behind gas and water pipes. They had creative ideas and were able to place the new hot water heater in a more functional position. Thank you so much!

Review 23 (2024-12-17 - Rating: 4)
The team has great knowledge! And they are quick! we had one minor leak and they came right back.

Review 24 (2024-11-26 - Rating: 5)
Transparency is the key. I will only use BF! Diagnosing a problem and giving several options to solve is comforting. Im so grateful!

Review 25 (2025-01-03 - Rating: 5)
Outstanding,Outstanding great ,Mr Chris Sweeny and his group great bunch ,Thank you so much for your kindness!

Review 26 (2024-05-01 - Rating: 5)
Jared returned my call with a weekend emergency. He helped me get the leak stopped over the phone and called back Monday morning to make an appointment to install a new hot water tank. He was very efficient and friendly. He did an excellent job!

Review 27 (2024-05-24 - Rating: 5)
Jerod Lee was friendly and capable. He explained the cost before he started and then went about resolving our issue. He helpfully answered our inquiry about how this problem could be avoided in the future. We were pleased with his service.

Review 28 (2024-07-09 - Rating: 5)
Jerod was great! He knew exactly what the problem was, and how to fix it. He had us up and running within 2 hours of arrival. Highly recommend!

Review 29 (2024-09-05 - Rating: 4)
Jared was very friendly and helpful. Explained everything so I could understand what would happen and how, answered all my questions.

Review 30 (2024-03-12 - Rating: 5)
Benjamin Franklin Plumbing is an absolutely 100% phenomenal business! I called in the morning on a Friday, about replacing a gas water heater, & they were on it by 1:00 pm.— even though they were fully booked into the next week. I was OK with that & understand business pressures & time constraints. However, when I just casually mentioned that I felt I was barely functioning under some heavy burdens (unrelated to the water heater), they dropped everything to help me out. They were professional, courteous, and kind. They went above and beyond to explore the possibilities for repairing the water heater instead of replacing it. They were fast, efficient, and did a superb job. Their pricing was right in line with other comparable, quality businesses of this type. I would not hesitate to use their services again & I highly recommend them without a shred of hesitation. Thanks, Benjamin Franklin Plumbing! You Rock!

Review 31 (2024-03-24 - Rating: 5)
Jarrod was here a week ago plus...Im so happy with my new water heater! Unit went out on Thursday, called Ben Franklin Plumbing and they sent Jarrod out the next day (Roto Rooter said at least a week) Jarrod came in took a look gave us the estimate, we said yes. I asked how long it would take he said about 2 hours. One & a half hours later we have a new, bigger much more efficient water heater. Ill call this company first next time.

Review 32 (2024-06-19 - Rating: 5)
The plumber who came out was friendly and knowledgeable. He was able to fix our issue quickly and the price was reasonable. I would use this company again.

Review 33 (2023-06-05 - Rating: 5)
We were panicked when we discovered water in our basement utility room, and we just assumed wed have to fork out hundreds (if not thousands) of dollars to repair whatever it was that caused the leak. Benjamin Franklin himself (or a man at least as legendary) showed up at our house, took a look at the area, pushed the button on the GFI switch, and got our pump working again. After checking to make sure everything was back on track, he very patiently and kindly explained the cause of the backup and told us what to watch for in the future; and then went on his way without even presenting us with a bill. We will absolutely call on Benjamin Franklin the next time we need any plumbing work done!

Review 34 (2024-11-18 - Rating: 5)
Jerod was knowledgeable and super nice. Would request him again

Review 35 (2024-05-13 - Rating: 5)
Jerod did an amazing job. He showed up about 9:30 am and was done just before 11:00 am. He told me everything that had to be done and that the city water department would have to turn off the water. Once the water was off he finished everything very quickly. After the water was back on he made sure it was working properly. I will definitely recommend Benjamin Franklin Plumbing and Jerod for plumbing issues.

Review 36 (2024-06-27 - Rating: 5)
JG did a great job installing the new hot water tank! He was professional and polite. JG was able to replace the hot water tank very quickly!

Review 37 (2024-05-23 - Rating: 5)
Jerod did a great job replacing our gas water heater and boiler (heat) with a combi hot water on demand unit covering both systems. They were able to meet our budget and time-line all while doing great work.

Review 38 (2024-05-17 - Rating: 5)
I had plumbing re-done in an older basement and had the pros at Ben Franklins work with me throughout the whole process. There were a few complications that came up and they were great at working with me to resolve them. They also did a great job. I could tell everyone takes pride in their work. I highly recommend them!

Review 39 (2024-07-22 - Rating: 5)
I received excellent service. Ive have used Benjamin Franklin Plumbing before and I will definitely call them again the next time I need plumbing services.

Review 40 (2023-08-23 - Rating: 5)
Tom was polite, friendly, and professional. He assessed the two different problems, explained to me what needed to be done. He asked if that was OK and he fixed them, including providing required parts. He gave me the cost when he had assessed the issues so I could decide if that was OK. He completed the job in a timely manner and cleaned up afterwards.I highly recommend Benjamin Franklin Plumbing and their technician Tom. Also, in setting up the job, the lady who took the order was very pleasant and efficient. She got all the details correct, making the whole experience great.Kudos to all. Thanks.

Review 41 (2024-03-04 - Rating: 5)
Highly recommend! I am converting my range from electric to gas. They came out right away and had it done in less than 2 hours. The plumber was very friendly. 100% will call these guys next time I need anything!

Review 42 (2023-11-27 - Rating: 5)
We were thrilled that they were able to come so quickly to fix our Instant water system. They were very professional and got in here and took care of it replaced everything quickly. He did a very nice job. And I definitely recommend them.

Review 43 (2024-07-09 - Rating: 5)
Jerod really was one of the smartest and most clever repairman that i have had in a long time. Excellent plumbing and people skills. Thank you

Review 44 (2024-04-08 - Rating: 5)
We called on Monday morning for service. By 2pm, Jerod had our sill faucet replaced, kitchen shutoffs replaced and new water heater installed! Very professional, efficient and friendly. Will 100% continue to use and recommend this wonderful business! Thank you, Jerod and Benjamin Franklin Plumbing!

Review 45 (2024-10-02 - Rating: 5)
J G Showed up on time and finished the job I couldnt in short order. I would be happy to have him back again.

Review 46 (2024-12-06 - Rating: 5)
Jerod did a great Job. Super friendly

Review 47 (2024-07-20 - Rating: 5)
Chris was a huge help and he did an amazing job would recommend 10/10 experience the price is a little to high but for the good work they do it’s worth it!

Review 48 (2024-10-07 - Rating: 5)
JG is very knowledgeable and fast hes my go to Plumber every time

Review 49 (2024-05-04 - Rating: 4)
Jarod was attentive, polite and professional. I am pleased with the service and will likely call them again in the future. I only gave 4 stars overall as the cost was a bit excessive.

Review 50 (2024-02-08 - Rating: 5)
I had a line backup around 5 AM and started calling around to places and Benjamin Franklin Plumbing was the only one to answer that wasnt an answering service. It was earlier than their normal business hours but they took care of me right away and arranged for a technician to come out as soon as possible. The technician was friendly and knowledgeable and was able to clear the line and showed me the probable cause. He put everything back the way it was and cleaned up what little mess he made. Benjamin Franklin Plumbing will be my first call the next time I need Plumbing services.

Review 51 (2024-11-08 - Rating: 5)
Technician very knowledgeable, took care of our problem quickly and adjusted our rate accordingly. Very pleasant!

Review 52 (2024-10-02 - Rating: 5)
Tech came up on Saturday morning and finish the job quickly and well done!!!

Review 53 (2024-12-02 - Rating: 5)
First things first I don’t write many reviews but these guys definitely deserve the 5 stars. I called and booked with them last week. There was a little bit of a scheduling problem. However, the person that I spoke with was absolutely amazing and super accommodating and the tech Jared that came out and fixed my sink was absolutely amazing super nice super respectful if I have any other issues, I will definitely be calling this company. Way to go. Thank you.

Review 54 (2023-12-12 - Rating: 5)
Saturday morning we discovered a small water leak coming from our Pressure Valve. After calling Ben Franklin Plumbing for emergency repairs, Christopher Sweeney was at our home within 30 minutes. He had the repair work done shortly after that. We were very impressed with his skills and customer-friendly service.

Review 55 (2024-01-28 - Rating: 5)
We had a plumbing issue that forced us to turn off our water. Since it was the middle of the weekend, we looked to see who had a 24 hour call line. Benjamin Franklin Plumbing was it. Jared was assigned to us and serviced our issue within 12 hours of calling and saved the day. He was helpful, quick and personable. We would use Benjamin Franklin Plumbing again.

Review 56 (2024-08-26 - Rating: 5)
Great customer service. The people are friendly and service was completed in a timely manner. JT was very helpful and efficient. He showed up two hours before the scheduled appointment!

Review 57 (2024-12-18 - Rating: 5)
Marvelous job very astute and a joy to have somebody with expertise!

Review 58 (2024-04-22 - Rating: 5)
Jerod was prepared, professional, courteous and conscientious of keeping our home clean. He enjoys his work and it shows in his attitude. This is the 2nd time hes worked at our house and hes been great and knowledgeable.

Review 59 (2024-01-26 - Rating: 5)
A return visit for a tiny leak that I found at the drain. It was remedied quickly. No charges today since the plumber was here yesterday. Very generous of the company. The very friendly man conducted the repair at the drain and double checked for the leak. All seems well now.

Review 60 (2024-03-06 - Rating: 5)
Jerod was very helpful in explaining tankless water heaters to me, since I decided to move away from the tank heater after two flooding disasters in about 12 years. I had done my research and had quite a few questions. We spent quite a bit of time looking at potential installation spots and water pipe routing paths. We came up with a plan and he and two helpers got right on it. It took Monday afternoon and Tuesday morning to complete and he was right on target for time.I am very satisfied with Jerod, his helpers and BFP in general.

Review 61 (2024-04-02 - Rating: 5)
JG is is the best personality and very knowledgeable at what he does! He made sure we knew everything he was going to do and how much it was going to cost before it happened when he says he loves his job I believe him! Thank you JJ for all your help!

Review 62 (2023-08-07 - Rating: 5)
Jared was extremely pleasant and provided a quality service for our home. We would strongly recommend Benjamin Franklin to anyone who is seeking a professional service from someone who is knowledgeable and has an attitude towards the customer that is responsive and pleasant! Thank you so much for the prompt service, who can call a plumber on a Monday morning and he arrives before 12…we did! Top notch service!

Review 63 (2024-07-24 - Rating: 5)
Very happy got our front faucet all working again was leaking under crawl space so happy its fixed great job

Review 64 (2024-04-02 - Rating: 5)
Benjamin Franklin Plumbing in Billings ALWAYS gets the job done right. They have taken care of a couple plumbing issues quickly and efficiently for us, with a friendly attitude. Jerod was awesome! Thank you

Review 65 (2024-05-15 - Rating: 5)
Jerod is amazing. Professional, purpose driven and courteous. Excellent people skills and very knowledgeable. When you have plumbing issues, hes the one you want solving your plumbing issues.

Review 66 (2024-10-29 - Rating: 5)
Knowledgeable and proprofessional. They came when they said they would and gave me prices and options up front.

Review 67 (2024-03-14 - Rating: 5)
Jerod knew I was under a time crunch, so accommodated my schedule. He offered me a couple options being aware of my budget. The work was done meticulously, the room was cleaned and he communicated throughout the process. I have used Ben Franklin in the past and as usual, they did not disappoint. Highly recommend.

Review 68 (2023-01-26 - Rating: 5)
Jer was my technician today. He was very professional, personable, and very knowledgeable. He had a wonderful sense of humor and customer service. Very nice to work with. He was wonderful. Mark was here previously and was great also. I am impressed with this company. Its nice to have a company you feel good about using.

Review 69 (2024-01-04 - Rating: 5)
Jerod was very nice and efficient, and explained exactly what he would be repairing and why. I would recommend him and your company to anyone needing service work. Thanks, Sharon

Review 70 (2024-12-11 - Rating: 5)
Always a great experence. Get the job done right the first time

Review 71 (2024-07-12 - Rating: 5)
Jerod at Benjamin Franklin plumbing did an excellent job for us I would recommend him for anyone anytime. Thank you

Review 72 (2023-10-04 - Rating: 5)
Jerod did an amazing job. Really friendly and knowledgeable, took the time to explain things to me and give good advice. Was fast and efficient, I will be using Benjamin Franklin plumbing again.

Review 73 (2023-10-10 - Rating: 5)
We had Jarod come out to help us fix our boiler. He was a wonderful help! Easy to work with, and very knowledgeable. In a very large building, with older boilers- our system takes a little love and Jerod was up for the task! We are thankful for this service, and will absolutely be return customers!

Review 74 (2024-07-18 - Rating: 5)
Cut out leaking 3 inch copper replace with 35 inch pvc splice, no leaks, great service, finish next week by replacing 16 feet of copper with pvc and 60 feet of pex, great job, Jer is fantastic, Great job new toilet install 6/21/2023….6/27/24 reseat toilet, found copper flange joint is separated. Use silicon until the copper can be replaced with pvc at later, date great job. 7/18/24, replace 3 inch copper toilet flange and 1 foot of copper behind it, great job

Review 75 (2024-04-24 - Rating: 5)
Great job. BF should consider hiring and using a hotshot driver when repair man needs parts. Could save a lot of time on repair jobs.

Review 76 (2024-02-23 - Rating: 5)
I called and had a plumber out within a week. Ben Franklin plumbing employee was on time, courteous and one of the most polite servicemen I have dealt with and at a fair price. Thank you

Review 77 (2024-09-25 - Rating: 5)
One of the most polite guys Ive ever dealt with.

Review 78 (2023-10-17 - Rating: 4)
This was one of the only companies that answered the phone or returned a call. I was unhappy with the upcharge since they were able to fit my emergency into their workday, but so glad they did send Jerrod out and that he was so responsible and professional. I would gladly call this company again.

Review 79 (2024-01-07 - Rating: 5)
Chris contacted us immediately and was at our house in under 30 minutes! He assessed the problem, told us the cost, and we had hot water again in under 2 hours from the time we discovered the problem!

Review 80 (2023-11-09 - Rating: 4)
Arrived within 1/2 hour of initial call. Gentleman was very professional, knowledgeable and helpful. He was upfront with diagnosis of problem and potential outcomes. I am using them again.

Review 81 (2024-07-24 - Rating: 5)
Our technician was very polite, efficient and did great work.

Review 82 (2024-07-23 - Rating: 5)
Great service and fair pricing. Thanks to Chris, Jerod and Mark.

Review 83 (2023-11-01 - Rating: 5)
Tom was professional , called to let me know he could be early, lwhich was so appreciated. Quick, knowledgeable and great value.. He was even patient with my blind overprotective Schnauzer. He was awesome.

Review 84 (2018-05-19 - Rating: 5)
Our kitchen sink/laundry line was plugged. They sent Pat out and he fixed it promptly and was very informative! He stayed in touch with us and walked us through the whole procedure. Great personality and very respecting. Very fair price! Definitely will recommend!

Review 85 (2024-07-08 - Rating: 5)
Jarod was very professional and was able to solve my problem quickly and efficiently!

Review 86 (2024-04-08 - Rating: 5)
Outstanding service. Joe was fast friendly, and the cost was very reasonable. Would definitely use them again!

Review 87 (2024-10-30 - Rating: 5)
I wasnt here but I think thats who was here. However, I would like a receipt

Review 88 (2023-01-23 - Rating: 5)
Jarod went above and beyond to get our water heater flush done. I so appreciate his timely arrival and attention to detail to ensure it was done thoroughly and correctly.

Review 89 (2024-03-06 - Rating: 5)
Chris got out here fast, was concise, and considerate of our desire to start with fixing the least expensive possibility first. Very knowledgeable, courteous, and professional.

Review 90 (2024-08-16 - Rating: 5)
Jared did a great job repairing the plumbing of our sink. He provided great insight into the issue and how he was going to fix it. He was very calm during a very frustrating time for me and my family! I would definitely recommend Jared and Benjamin Franklin Plumbing.

Review 91 (2022-06-08 - Rating: 5)
Had a return service made with Ben Franklin Plumbing this morning,He Fixed the waterline issues by turning the waterline lever “ON” and I was charged for it.Mark who manage the business was quick to respond, gave me a call, professionally handled and owned the miscommunication done by one of his employee.Couldn’t be Happier now that all my water fixtures are working …Would’ve been a Five Star instead of a 4.5 stars ⭐️⭐️⭐️⭐️✨ if f they have showed up on the first appointment I made with them for June 02/22 but they said they didn’t have the appointment on record so I had rescheduled it for June 08/22 and they did show up.

Review 92 (2024-10-01 - Rating: 5)
Great meeting Jerod. Very helpful. Did an excellent jobToday Jerod and Chris arrived and went to work right away. In a short time they installed the gas line and installed the gas range. They are very professional and did a fantastic job.

Review 93 (2021-07-11 - Rating: 5)
This fella was great. He gave me an estimate over the phone and was able to come out first thing the next morning. He got the old one out and disposed of it, fixed the strange water hookup that caused us to lose water to the whole house when we had to turn off water to the heater, and managed to find the same obscure gas model to put in. Quick and professional. Very thankful he could help us after calling over 15 plumbers and handymen who couldnt come until 4 days later.

Review 94 (2023-03-03 - Rating: 5)
I was extremely happy with the service including the plumber who took care of our pump replacement. The only complaint I had was the final price. I know that inflation has increased the price of everything, so it may not be a legitimate concern for them specifically.

Review 95 (2024-09-27 - Rating: 5)
You guys did an excellent job. I appreciate it.

Review 96 (2021-06-03 - Rating: 5)
Jarred was very professional and a good guy. He got my water system up and going in no time. He did a great job and I decided to have a new filtration system installed and he got back to me with a quick quote. I am looking forward to Jarred doing more work for us soon.

Review 97 (2023-06-28 - Rating: 5)
Our technician Jerod was super awesome. Fixed our plumbing and gave us the peace of mind we were looking for. Would highly recommend

Review 98 (2024-02-01 - Rating: 5)
Jerrod was prompt and through. Fixed toilet issues in a few minutes. Very pleasant to work with

Review 99 (2017-05-19 - Rating: 5)
I called not knowing all the issues, but explained the urgency of my situation. Without further questions, they came over that day and fixed all the issues and gave advice on questions I asked. They wanted to make sure I understood what they did and make sure that I didnt have any questions before they left. From the phone call in to the person who came to my door, the staff was extremely professional, caring, and did a great job and was reasonable and fair on costs. I highly recommend them to anyone with plumbing issues or inquiries. They provided excellent customer service and treated us like we were family! Thank you all for the great job you did for us!

Review 100 (2024-04-27 - Rating: 5)
Here within 30 minutes of calling! So friendly, knowledgeable and efficient! Will definitely recommend.

Review 101 (2016-05-23 - Rating: 5)
From the first phone call, the office rep was very helpful and polite. Mark arrived exactly when promised and gave me a detailed explanation of what was wrong with my water heater and how it needed to be fixed. He gave several options and provided his cell number to call if I needed help. I ended up needing a new water heater and informed them of my decision late on a Friday afternoon. They were happy to give up their Saturday morning to come install it so I wouldnt be out of hot water.The whole experience was professionally handled and very helpful. Any question I had was answered honestly and respectfully.I fully intend to utilize them in the future for any plumbing needs!Thanks!!!

Review 102 (2023-01-27 - Rating: 5)
Benjamin Franklin Plumbing is the best! I bought my appliances through Lowes, and the ONLY easy part about it was dealing with BFP! Communication was impeccable, and the gentleman who came out to install my disposal was so incredibly kind and honest. I so very much appreciate Benjamin Franklin Plumbing, and will definitely recommend them in the future!!!

Review 103 (2024-09-12 - Rating: 5)
Sprung a leak at the end of the business day. They responded immediately and had a tech to me in short order to secure the situation overnight. They arrived next morning promptly and fixed my problem and did extra work while here as I asked. Very professional folks, kind and local. 10 stars if I could. Tirerama on grand.

Review 104 (2018-07-23 - Rating: 5)
What a great team! I was impressed with the responsiveness to my plumbing emergency. Stacy the plumber was extremely knowledgeable and efficient in resolving my issue. The price was reasonable - particularly since I was not in a position to make the repairs myself. Will definitely utilize Ben Franklin for all my future plumbing needs.

Review 105 (2020-03-18 - Rating: 5)
My experience with Benjamin Franklin Plumbing was fantastic! Got back to me within a minute of my initial inquiry and booked me for the following morning. Upon showing up, Mark was professional and efficient in getting an estimate put together and explaining what services he would provide. The entire job was finished quickly and expertly, all at a fair price. This is my new go-to plumbing company, I can’t recommend them enough.

Review 106 (2020-02-06 - Rating: 5)
Jared is great! Hes reliable, friendly and efficient.I really appreciate this company. Ive had to call a plumber urgently several times and they always send a plumber that day. The plumbers are always friendly and know their stuff and go out of their way to help the customer.

Review 107 (2017-05-16 - Rating: 4)
We had to reschedule because they were delayed at a previous job, but they gave me lots of warning. The plumber was pleasant and careful to tell me ahead of time what each component would cost. There was one problem he had no solution for, which was a bit of a surprise, but at least he was honest. I would definitely call on them again.

Review 108 (2022-08-05 - Rating: 5)
My waterheater was leaking and I needed a immediate replacement.Jared contacted me assessed the problem and was able to provide and install a new waterheater in less than 2.5 hrsThe work was professional and on time, I called almost every plumber in Billings and this is the only company that could respond to my needs.

Review 109 (2016-06-23 - Rating: 5)
The owner came out because everyone else was busy to give me a free estimate on a new hot water heater. He was a nice guy and had his guys out to replace it in a hour. I paid a little bit more but I felt like it was worth the great service and little better warranty.

Review 110 (2022-07-29 - Rating: 4)
Courteous, prompt service. New water heater installed to replace old one. I called in the morning, they came out and inspected the problem, gave me a price and had the new one installed by mid afternoon.

Review 111 (2020-01-14 - Rating: 5)
Jarod was very helpful and answered my many questions about an intermittent smell from our ejector pump. He was not able to determine what exactly was causing it but gave me some ideas on things to troubleshoot when it happens again. Super nice guy too.

Review 112 (2016-03-24 - Rating: 5)
I had a leaking water heater. I called Benjamin Franklin Plumbing and was greeted by very nice woman. She gave me options for setting up an appointment. I chose a 2 hour window. The plumber arrived within the time I asked for. When the plumber arrived he had on a nice uniform and looked clean. He introduced himself as Pat. After looking at my water heater Pat explained 3 different options and pricing up front before starting to replace my water heater. I chose the Rh180 Hybrid water heater. Pat installed the new water heater quickly. I was impressed he cleaned up when he was done and went over entire bill. I would highly recommend them.

Review 113 (2023-06-20 - Rating: 5)
Jerod with Benjamin Franklin Plumbing does stellar work with a wonderful demeanor! He is very knowledgeable, prompt and pleasant. Highly recommend!

Review 114 (2021-05-07 - Rating: 5)
Jerod did a great job. He was friendly and personable and showed up and did the job exactly as bid on schedule and on the price quoted. Theres nothing else you can ask for in my opinion. Ill hire them again.

Review 115 (2024-10-28 - Rating: 5)
Speedy, tidy plumber. A job well done.

Review 116 (2022-01-26 - Rating: 5)
After having a water heater replaced by Benjamin Franklin Plumbing in October, the water heater quit working in January. They sent someone to address the problem right away. They were very helpful, professional, understanding, and courteous. I strongly recommend them to anyone.

Review 117 (2019-08-06 - Rating: 5)
Customer service? An anachronistic phrase, right Well, wrong. Jerod is terrific ~ hes provided absolutely the best service weve ever had. Thorough, knowledgeable, pleasant and helpful and always so cheerful! I had to pinch myself, as in - can this be??? It is. Hes fabulous. No need to ever go elsewhere for plumbing needs. Ever.

Review 118 (2018-02-17 - Rating: 5)
I appreciated that they were able to replace my leaking hot water heater within a few hours. It was a little pricier than the competition, but when you have water coming out of your light fixtures downstairs, youll pay to get it done immediately! Great job, guys!

Review 119 (2024-12-18 - Rating: 5)
Thanks for your help! Great job as always~he searched for just the right handle and did a great job! Drains work great now!

Review 120 (2017-02-05 - Rating: 5)
My water heater piping sprung a leak, and Benjamin Franklin was able to quickly help with the immediate emergency. I knew this wouldnt be the last problem with my old water heater, so after the leak was fixed, I asked about a new one. Mark recommended a hybrid water heater and I couldnt be happier! Even with several people using hot water in my home, I never run out. Professional, fast response, great advice, and a job done right! I would recommend Benjamin Franklin to anyone.

Review 121 (2023-09-08 - Rating: 5)
Quote process was FLAWLESS. Could not ask for a sharper agent from Ben Franklin plumbing, Jared Lee. I was a professional handyman for 20yrs and IMHO he is outstanding.

Review 122 (2023-11-27 - Rating: 5)
Very professional with a strong work ethic. Jerod arrived for the job and was dialed in immediately with a perfect solution.

Review 123 (2017-06-07 - Rating: 4)
Replaced my water heater. Did a good job, and worked fast. I have no real complaints. They were about $200 more than some other quotes to replace my water heater, but those other places were also booked more than a week in the future instead of being available the next day.

Review 124 (2024-07-19 - Rating: 5)
We have used Benjamin Franklin Plumbing for a variety of repairs over the last year - from a cartridge replacement in an old shower to repairing a pipe that froze and providing a design to prevent future damage to putting in a pressure reducer on our main line.Each time, the plumber has been professional, transparent, and very helpful. We have received the services that we needed without being pressured by an upsell and have been educated about what was needed and why.

Review 125 (2019-01-01 - Rating: 4)
Jerod was great. They called before they came and gave me a truthful answer as to whether the work was necessary. He completed the work quickly and left the place clean. I would definitely use them again.

Review 126 (2021-09-15 - Rating: 5)
I’ve used Benjamin Franklin for all plumbing issues in my house for years! They always keep you updated on when they will be arriving, are very friendly, and go above and beyond in the service they provide. I’ve never had a bad experience, or anything close, with anyone from Benjamin Franklin. Would highly recommend to anyone!

Review 127 (2020-07-20 - Rating: 5)
Water leakage into bedroom on Sunday. Chris responded immediately and fixed the problem fast, replacing leaked part of pipe. He was beyond knowledgeable—fast, great personality and explained everything so we could understand. Again, this was on a Sunday! And Felicia, who took our phone call, was professional and delightful helping me with my stressed call. Five stars and thank you Ben Franklin Plumbing!

Review 128 (2024-11-19 - Rating: 5)
They were fast and on the ball!! Thanks

Review 129 (2020-02-18 - Rating: 5)
Wonderful experience! I’ve had a clogged kitchen sink for a while and I suspected it was the garbage disposal. They sent someone out and we got it replaced and it’s all working beautifully now!They have very fast and efficient service! Their communication was outstanding and the work was superb! I highly recommend this business for your plumbing needs!!!

Review 130 (2024-03-09 - Rating: 5)
Decent people knowledgeable tried to accommodate us best they could. Tech was really nice worked hard and friendly..

Review 131 (2024-05-01 - Rating: 5)
Jerod is very professional and always does an excellent job for us.

Review 132 (2023-02-08 - Rating: 5)
We have used Benjamin Franklin Plumbing to replace our hot water heaters, replace the bladder in our well and now to replace our water softener. I have always found them to be honest, reliable, fair, and easy to work with. I would recommend them to anyone that needs plumbing work done.

Review 133 (2022-07-06 - Rating: 5)
Lynne was punctual, polite, and his expertise was appreciated. He showed me how I could relight the pilot of my water heater if needed. Turned out I needed it replaced and he came back the next morning and got me all set up.

Review 134 (2024-11-21 - Rating: 5)
Jerod and Scott took care if my problem in short order, great customer service!

Review 135 (2023-08-10 - Rating: 5)
Jared has been our plumber for over a year remodeling our entire system. He has done a great job and I would highly recommend him for any project.

Review 136 (2024-04-18 - Rating: 5)
The tech was very professional I would definitely recommend Franklin plumbing in Billings very courteous and friendly and explained everything

Review 137 (2021-12-16 - Rating: 5)
John M came in, inspected the problem, suggested a solution and went to work. He did a great job fixing the leak in a section of copper pipe in our basement ceiling. Very quick and thorough. Would have John back out anytime.

Review 138 (2024-05-14 - Rating: 5)
Had an emergency leak flooding my basement. Service was prompt & issue was diagnosed -& resolved to mysatisfaction.

Review 139 (2022-03-30 - Rating: 5)
Jerod went over and above my expectations when replacing my water heater and taking care of a couple other small plumbing tasks. He took the time to explain how and what he was going to do and had me check out his work when he was finished. My 80 gal water heater could only be partially drained because of calcifications so he called in additional man power . He and Jason completed the nearly impossible job of wrestling a virtually full tank up a whole flight of stairs and down a short one to get it out of my basement. A gold medal for them both for their positive can do attitude and a job well done.

Review 140 (2024-07-17 - Rating: 5)
Jerod was very knowledgeable and experienced. He showed me a better solution than what I had planned to upgrade the size of my hot water heater. I feel very confident the job will turn out well next week. This is the 2nd project I have called Ben Franklin in for this year (my old plumber retired), both times I got very prompt service from the call center and local plumber.

Review 141 (2024-12-31 - Rating: 5)
With a catastrophic water heater failure resulting with water throughout the gas lines in our house back into the gas meter, the crew came within a short time and diagnosed the problem. The owner was here himself. He and his team of plumbers were all professional, friendly, helpful with explanations, and eager to help us with our problems. The same is true of the office staff. A great job done was the result. I could not recommend them more highly and without qualification.

Review 142 (2016-03-31 - Rating: 5)
I called on Friday to arrange for someone to come install a new faucet and garbage disposal. They were able to make an appointment that fit my schedule with no fuss. Stacey came. He was very professional and personable. I couldnt be more pleased. I would rather not need anything else done but when I do I hope Stacey will come back.

Review 143 (2021-10-20 - Rating: 4)
He was a little over 30 minutes late. I thought you all forgot. The time frame was 8:30 to 12:30 so I called and he arrived about 1:03. Very nice man and he showed me what he did.

Review 144 (2022-08-30 - Rating: 5)
Mason was prompt and friendly. He found the problem quickly. He explained it to me. And the fee was very fair. I would use them again in a minute.

Review 145 (2023-09-18 - Rating: 5)
Super helpful, on time, and responsive. Only plumbers that called back after reaching out to multiple companies. Excited to work with them in the near future.

Review 146 (2021-08-24 - Rating: 5)
While getting a pest inspection, the tech found a leaking water pipe under our rental home in Montana (I live in Texas!) It was 5pm on a Friday so most places were closed. ! called Benjamin Franklin Plumbing and my call was answered immediately and we were put on the schedule. The technician communicated with me, got there promptly after finishing another call and had the problem fixed quickly! I was so impressed with the effective communication and the professional manner of everyone I dealt with! I definitely recommend Benjamin Franklin Plumbing!!

Review 147 (2019-07-30 - Rating: 5)
Mark arrived at 7am, explained my options with prices and was done by around 8am. Very friendly fast and efficient. The price seemed more than reasonable for the work he did.

Review 148 (2023-09-12 - Rating: 5)
Jerod was exceptional. Did just what we needed in a very timely manner. Thank you!!

Review 149 (2024-10-30 - Rating: 5)
Super fast, friendly, hard workers!

Review 150 (2023-10-17 - Rating: 5)
Managed to fix my water heater the same day I called. Efficient and effective. Would call again.

Review 151 (2020-04-14 - Rating: 5)
Awesome experience, A+ all the way around, will definitely be calling them again for our future needs! Mark was great to work with-very professional, knowledgeable and efficient.

Review 152 (2021-07-26 - Rating: 5)
I called Benjamin Franklin Plumbing on a Sunday morning desperate for help. Mark called me back and said all of his guy last were busy and couldn’t help today. But he walked me through how to repair my problem. He saved me a lot of money and I respect him and company for helping me without anything to gain. While I didn’t use their services, I would recommend them if nothing else than for their integrity and in this world that means everything.

Review 153 (2021-11-03 - Rating: 5)
We appreciated getting the two leaks repaired and we know crawling under our home was pretty miserable. My only disappointment was the technician did not have time to fix our dripping faucet as he ran out of time and it will be another service call to have him return!

Review 154 (2024-06-21 - Rating: 5)
Jarod went above and beyond! Couldn’t be happier with his service

Review 155 (2020-02-06 - Rating: 5)
Arrived as scheduled--plus the tech even phoned me to let me know he was on his way. Repairs were handled efficiently and completely. I would call them again to handle any future plumbing issues.

Review 156 (2022-09-18 - Rating: 5)
They will be first in my list to call. I have used Benjamin Plumbing twice. Great company to work with. They are efficient, responsive and professional. Their price is fair. It’s very challenging to find good plumbers and I’m very happy I finally found one.

Review 157 (2020-02-10 - Rating: 5)
From initial phone call to arrival of plumber on a Sunday was only 25 minutes. Easy and quick fix of leaking valve where city water entered house. Jared was a great guy to work with!! Thank you

Review 158 (2021-10-29 - Rating: 5)
Top quality service. Couldnt be happier. Called about hot water heater at about 11 PM for first thing in the morning service. Had replacement hot water heater by lunch. Thumbs up.

Review 159 (2023-07-27 - Rating: 5)
Tom did a great job putting in a new water heater after mine took a dive. Fast and efficient and it works great!

Review 160 (2017-01-20 - Rating: 5)
Had Stacy out to modular home we purchased. He was meticulous about all the jobs we needed completed. Installation of hot water tank, jetted tub and extremely clogged drain pipe. Highly recommended.

Review 161 (2024-05-26 - Rating: 5)
On a holiday weekend we had a blockage and Jerod resolved it!

Review 162 (2021-09-29 - Rating: 5)
5 stars to Jerod and the team at Benjamin Franklin Plumbing. He was professional and knowledgeable regarding our sewer line. Broke the roots out of the line and gave me good information regarding prevention of future problems. I highly recommend Jerod at Benjamin Franklin Plumbing.

Review 163 (2021-07-21 - Rating: 5)
Time was of the essence to fix the tub shower valve because I was due to close on selling the property. Jerod went to 3 warehouses/suppliers to find the parts needed so he could finish the job that day. Thank you.

Review 164 (2018-10-24 - Rating: 5)
I called Benjamin Franklin Plumbing at 8 a.m. Had someone to my house by 1:00. Problem fixed by 3. Pat was professional. I knew exactly what was going on. He called me regarding arrival time, kept in touch during the investigation, called me about pricing and fixed the problem. Gave me good advice about some other things he saw. He was also hilarious. Thank you! I will definitely use Benjamin Franklin Plumbing again.

Review 165 (2022-08-19 - Rating: 5)
Very friendly, competent and quick. When I was in a bind with flooding they came right away, diagnosed the problem, and fixed it within an hour. I feel confident knowing I have this great group to help me out in a time of stress and difficulty.

Review 166 (2016-06-27 - Rating: 5)
Our pressure tank sprouted a leak on Saturday morning leaving us with a mess in our crawl space and no water. Stacy with Benjamin Franklin Plumbing was extremely efficient, professional and pleasant to deal with. He was able to do a quick fix to get us through the weekend as well as a written estimate for a permanent fix on Monday when rates are lower. I would highly recommend Benjamin Franklin Plumbing to everyone in the Billings Montana area.

Review 167 (2018-12-17 - Rating: 4)
Called ahead to confirm when hed be here and found and fixed the problem quickly. Only complaint is that I wasnt informed about the $60 additional fee for coming to my area, even though when I made the appt, I asked about how they would charge and there was no mention of this additional charge

Review 168 (2021-07-08 - Rating: 4)
The overall experience was very good! Had delays in response & service but every contractor is busy this year and supplies are backed up so not really their fault. I would recommend and use their service again!

Review 169 (2023-06-01 - Rating: 5)
Some of the best service I have ever received. Great company and super professional. I would recommend them for all your needs!

Review 170 (2023-02-17 - Rating: 5)
Great service. Showed up few hrs after I contacted them same day. Fixed issue right away. Highly recommend.

Review 171 (2024-04-04 - Rating: 5)
Benjamin Franklin always does a great job. I trust their plumbers. Thank you!

Review 172 (2022-08-19 - Rating: 5)
Jarod was very punctual & professional. I would absolutely use Benjamin Franklin in the future & recommend them to friends and family!

Review 173 (2024-07-24 - Rating: 5)
Great service and easy to schedule!

Review 174 (2021-07-10 - Rating: 5)
Mark provided an estimate and information about work to be done in a bathroom. He was knowledgeable and easy to talk to in helping to get the project started. I appreciate all that he did.

Review 175 (2024-01-27 - Rating: 5)
Came and fixed my project at 5:30 on a Friday night. It was expensive but it saved my bacon on DIY gone wrong.

Review 176 (2017-07-14 - Rating: 5)
Pat installed a gas line for a new range. We werent sure if we could do it in our older house. He found a way through and got it done fairly quickly. Thanks for being a pro!

Review 177 (2024-02-07 - Rating: 5)
I will call Benjamin Franklin every time for my plumbing needs...fast...friendly...Answered all my questions promptly

Review 178 (2020-05-01 - Rating: 5)
Jerrod has done work for me before and I trust his knowledge.5/1/2020. Once again Jerod did a great job.

Review 179 (2020-02-21 - Rating: 5)
Ben franklin plumbing did a great job for me in replacing a main water service line a Huge job!!! From excavation to pulling a new water line into my basement and new hot water heater. The job site was very professional clean and well organized. GREAT JOB BEN FRANKLIN!!If you want the job done right I would highly Recommend Ben franklin