Catons Plumbing, Drains & Water Cleanup

Photo of Catons Plumbing, Drains & Water Cleanup

Located in Baltimore, Maryland

Address: 616 Water St #316, Baltimore, MD 21202, United States

Phone: +1 410-391-8746

Rating: 4.8

Services

  • On-site services
  • Repair services
  • LGBTQ+ friendly
  • Appointment required
  • Credit cards

Categories

  • Plumber
  • Drainage service
  • Water damage restoration service

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-30 - Rating: 5)

    Catons plumbing was wonderful to work with. they were so responsive - customer service answered the phone (not an automated service), even after hours during the Holidays. Our technician Dave was on time, knowledgeable and prepared. We (Patchworx.pro) work with many plumbers, and Catons was a pleasure to work with.

  • Review 2 (2024-11-21 - Rating: 5)

    Catons Plumbing came through for us again! I cannot stress how nice it is to be able to reach out with an emergency request and get same day service! Catons is professional, reliable, and reasonable. Without a doubt, we will continue to trust them with our plumbing needs!

  • Review 3 (2024-11-23 - Rating: 5)

    Catons was so professional and helpful from the intake receptionist to the field supervisor to the plumbers. We had an urgent need and they fixed our issue same day and for a reasonable cost. Catons has earned our trust and return business. We highly recommend them!

  • Review 4 (2025-01-06 - Rating: 5)

    My plumbers were wonderful. They worked very hard and diligently with getting the job done. Highly recommend these gentlemen to friends and family. I wouldnt use nobody else.

  • Review 5 (2024-11-13 - Rating: 5)

    Alphonso and the other gentleman whose name I dont remember and feel bad about that, were great! They were thorough and explained everything. The descaling did the trick so now my mainline is clear. The clean up after work was fantastic. Thank you! I called yesterday to personally commend them for their work.

  • Review 6 (2024-12-16 - Rating: 5)

    Our technician today was extremely competent, polite, and quick. He was able to diagnose and correct the problem swiftly and without any disruption to our business. Highly recommended!

  • Review 7 (2024-10-03 - Rating: 5)

    David Whittington was very professional and polite. He arrived on time for my scheduled appointment. David explained everything in detail and was very patient listening to all of my the questions. Id recommend Catons for all of your plumbing and heating needs and be sure to ask for tech. #2268 Dave Whittington. Youll be glad you did.

  • Review 8 (2024-11-01 - Rating: 5)

    My shower faucet broke and water was just pouring out of the broken pipe. Catons responded in a couple of hours. The technician, Dave worked REALLY hard for two hours, repairing the pipe and replacing the shower nozzle WITHOUT cutting into the shower wall. Great job and I was pleased with the price. I have found my plumbing company!

  • Review 9 (2024-12-16 - Rating: 5)

    Fast, friendly, efficient and knowledgeable! Exactly what you want out of a plumber. Dave was great all around and really knew what he was doing. Would use them again no question!

  • Review 10 (2024-07-22 - Rating: 5)

    After experiencing issues with the push and pull valve on my sink, I reached out to Catons Plumbing online for assistance. I got an automated response that my request had been received and that Ill be getting a call from a representative shortly. Literally, minutes later, I received a call to confirm the need of service and its details. Mind you, this was at 7pm!Dave, the assigned plumber, called ahead when he was en route. He efficiently assessed the problem upon arrival, clearly outlining what needed to be done. While the final cost was slightly higher than expected, I valued Daves professionalism and the speed with which he completed the repairs.

  • Review 11 (2024-12-05 - Rating: 5)

    Dave did an excellent job. He was friendly, polite, professional and fast! These are our go-to guys for plumbing.

  • Review 12 (2024-11-21 - Rating: 5)

    Second time using Catons and Jason was polite and efficient and fixed everything I needed. Will definitely use them again when necessary!! Thank you for your quick response!!

  • Review 13 (2024-10-21 - Rating: 5)

    Have an in wall shower in main bedroom that wasn’t giving hot water. This was the third job I’ve used Caton’s to service. Each time has been a great experience. First was a basic toilet drain clog that I didn’t have a snake that was long enough. Second was a sewage leak/clog that led to outside excavation. This was replacing special order parts on a shower unit. Continue to be very pleased with Caton’s and has become my go to service provider for all things plumbing.

  • Review 14 (2024-10-18 - Rating: 5)

    I had granite installed in my home as well as a farm sink. Because of the farm sink, which has the drain located towards the rear, I needed pipes replaced under my sink. LalRam is the plumber I usually request because of his superb work and expertise in plumbing. My original pipes were all screwed up because of how they were installed. LalRam took them apart and replaced them with such neatness and perfection. I love his work and will always request him for work needed in my home. I would highly recommend Catons Plumbing to my family and friends. Hopefully they can get LalRam if he is available.

  • Review 15 (2024-11-07 - Rating: 5)

    Catons was able to come out and check the problem quickly.Dave diagnosed, gave an estimate and did the repair professionally.Catons is on my speed dial and I will ask for Dave

  • Review 16 (2025-01-04 - Rating: 5)

    If you’re going to use Cantons-Baltimore request DANNY! When I tell you he was attentive, knowledgeable, and got the job done- it’s an understatement. Had a plumbing emergency in 28’ degree weather; he completed the job with zero complaints. From the start of the consultation he was professional, pleasant, and most importantly honest about pricing. No gimmicks! It’s not often you come across someone who is transparent, actually cares & goes above and beyond to ensure they get the job done. I’d recommend him a thousand times over. I’m telling you; make the call ~ you won’t regret it nor be disappointed.

  • Review 17 (2025-01-05 - Rating: 5)

    The team was extremely thorough and explained every step in detail. They worked very quickly and efficiently.

  • Review 18 (2024-06-30 - Rating: 5)

    I am totally pleased with the service I received. Leo showed up first. He identified the problem but was unable to perform the repair needed. He called Mr. Danny Windsor who was working on another job. Danny said he was able to do the repair and arrived right after he finished. Danny and his helper Tevin ( I think thats his name) can in and reassessed the problem, discussed with me the process needed and with me okay, proceeded with the repair. He discussed with me each step needed as he performed the repair. I was impressed with their expertise and professionalism. One week has passed, and everything is still fine. I will be using Catons Plumbing for now on and hopefully I can get Danny and Tevin again!!!

  • Review 19 (2024-06-25 - Rating: 5)

    Dave was wonderful. He was kind, respectful and honest. He worked very hard on my repairs, never wasting time on the clock. By the time my repairs were completed I felt we were good friends. Thank you Dave for representing Catonsville Plumbing in a 5 star way!

  • Review 20 (2024-08-08 - Rating: 5)

    My technician Jason was very knowledgeable efficient and helpful. He finished in a short amount of time and communicated very well. Frank

  • Review 21 (2024-10-03 - Rating: 5)

    Jarrell and Alex were professional and hard working. They communicated with us at every step and cleaned up nicely. Thank you!

  • Review 22 (2024-07-20 - Rating: 5)

    Daniel was very personable and did a great job helping and supporting our family in what was an emergency flooded basement situation. He did everything he said he was going to do and was on time when he said it would be. Would definitely recommend this company.

  • Review 23 (2024-10-04 - Rating: 5)

    Service person Dave was very professional and pleasant. He worked diligently to resolve the plumbing drain pipe issue.

  • Review 24 (2024-08-16 - Rating: 5)

    Very pleased with the work. the problem was confirmed easily, and solution on how to clear the pipe. Ramon was friendly and upfront about everything and performed the work as needed to clear the problem

  • Review 25 (2024-04-29 - Rating: 5)

    I have tried unsuccessfully twice already to post this review, and it keeps jumping ahead! Davids professionalism, clear communication, fairness, and people skills get high praise from me. He worked into the evening hours to install a pump in a very physically awkward place. In his diagnosis, he had faced slow drainage from several places. Thanks, Dave. God bless you and yours.

  • Review 26 (2024-09-08 - Rating: 5)

    Omg Kimberly to the rescue again 😄👍.. top notch performance, very knowledgeable she will explain everything to you from start to finish A1 company with an APlus one Plummer - you rock Kimberly keep up the good work !!!!!

  • Review 27 (2024-10-14 - Rating: 5)

    Very good communication and details about the service and work to be done. The completed work was clean now works perfectly.

  • Review 28 (2023-10-05 - Rating: 4)

    Overall, they did a good job but the first technician they sent seemed very unsure and did not inspire confidence. They sent a second person to finish the job and then he wanted to charge me more than I had agreed to pay after signing the contract. He ended up honoring the price and the work quality looked great. If their presentation was a bit more professional I would have given 5 stars.

  • Review 29 (2024-05-12 - Rating: 5)

    Verry happy with the quality of work and ability to get a plumber out to our house so quickly. Gerson was very professional and explained every detail of work needed and performed. I highly recommend.

  • Review 30 (2024-12-29 - Rating: 4)

    Came on a Saturday after the holiday and fixed my problem. Thanks Bunches!

  • Review 31 (2024-05-12 - Rating: 5)

    Dave was very friendly. There was an emergency on Saturday afternoon when the plumbing supply stores were closed so he had to find an alternative part to solve the problem. He stayed after installation to confirm the fix worked. Thanks Dave

  • Review 32 (2023-10-24 - Rating: 5)

    I called Catons plumbing on Monday morning for a drain back up in my basement. The lady that answered my call was very nice and pleasant. She was able to send a plumber to fix my problem in less than 2 hours. My plumber Ram was also very nice and professional. Im glad that I found this company and will use their services for all my plumbing needs again in the future.

  • Review 33 (2024-05-09 - Rating: 5)

    Mike was knowledgeable, efficient, kind and skillful. He finished the job in a timely manner and did quality work. I was satisfied with his work

  • Review 34 (2023-02-09 - Rating: 5)

    We had a leak in the main shut off valve and Caton was able to get us on the schedule on short notice. Dave responded and was able to fix the leak and upgrade the existing pipes to ensure that weather will not cause issues in the future. Dave has also helped us in the past for an issue in our kitchen and he did a great job with the issue and was very helpful with recommendations to avoid issues in the future. Very happy with the service!

  • Review 35 (2023-02-22 - Rating: 5)

    Catons plumbing has been great. Their call center is friendly and responsive. We’ve used them twice now and each time they’ve sent someone out within 24hours. Additionally, their crew is knowledgeable and professional. Elijah in particular went above and beyond on some bathroom plumbing reworking. He was so professional and made sure the job was done perfectly.

  • Review 36 (2023-11-16 - Rating: 5)

    A plugged sewer line and a fouled up sanitary tub in the basement told me to call Caton.Their work is always professional, priced right and fast. They are my GO TO plumbers.All fixed within hours on the day I called and Im a happy customer.

  • Review 37 (2023-11-11 - Rating: 5)

    Both representatives that came to my home were very helpful and professional. Every employee that I spoke to on the phone was understanding and professional. Their positive reviews are what made me decided to use their com0any.

  • Review 38 (2023-11-03 - Rating: 5)

    Very thorough. Kept the space clean throughout and left it spotless. Explained very carefully what needed to be repaired and why. He did a very nice, satisfactory repair job and we would use him again.

  • Review 39 (2024-11-29 - Rating: 5)

    Danny was incredible informative and helpful! Highly recommend!

  • Review 40 (2023-02-19 - Rating: 5)

    Elijah was very knowledgeable about his trade. He arrived early, scoped out the issues, gave me an estimate of how long the repairs would take, and delivered within the time frame. He was even willing to look at another issue I remembered half way through the appointment.

  • Review 41 (2024-01-12 - Rating: 5)

    This is the second time Ive had to call Catons within the past year and the tech Dave Whittington was top notch.He was responsive and patient as well as answering all my wife and I questions. I would definitely use Catons again for any future plumbing issues that we have. Although they arent cheap but as weve learned as homeowners, you get what you pay for. Thumbs up to Dave. Excellent tech and top notch plumber.

  • Review 42 (2023-10-05 - Rating: 5)

    Catons Plumbing field technician, Jason Moxley, worked tirelessly to clear a common condensation line accessible from my condo. Mr. Moxley is thorough, careful and patient in his work. Bonnie, a Catons Plumbing dispatcher, listened carefully to the history of the plumbing problem, and was very responsive, when she set up the appointment. Jobs very well done by two employees who represent their company very well. Thank you both!

  • Review 43 (2023-10-25 - Rating: 5)

    Mr. Hungh was excellent! Although I was informed that it would take two hours for a technician to arrive, Mr. Hungh showed up in less than an hour. I asked him a lot of questions to get clarity, and he was really patient, professional, and knowledgeable while answering every inquiry.In order for me to fully comprehend my plumbing problem and the reasons why the necessary repairs needed to be made, Mr. Hungh showed me pictures of the issue. These key elements of customer service made it easier and better for me to handle a difficult, stressful situation.Thank you, Mr. Hungh! You are truly a great asset to Caton’s Plumbing.

  • Review 44 (2024-05-01 - Rating: 5)

    The plumbers who came out were able to address my issue and fix it in a timely manner. They were respectful, courteous, and went the extra mile to make sure the job was done right

  • Review 45 (2023-03-20 - Rating: 5)

    Attempted to DIY a leak in my very old shower. Unfortunately the DIY led to a discovery that the old parts were bad/corroded and even with new parts by the same brand, the old parts had caused serious problems. Called Catons and with 30 minutes a technician was at my house diagnosing the problem and coming up with a solution that would ensure I never had a problem again. He did it fast and for cheaper than quoted all on a Sunday night. Truly a great service!

  • Review 46 (2023-10-18 - Rating: 5)

    Dave did a wonderful professional job . He explained the cause of the problem and what needed to be done to fix it. He also mentioned things to look out for. An excellent experience. THANK YOU

  • Review 47 (2024-09-18 - Rating: 5)

    When we were selling a house in Catonsville the buyers inspection uncovered problems with the water and sewer lines to the house. We contacted Catons Plumbing and they sent someone out right away. The quality of work was excellent and reasonably priced. The entire team was professional and courteous. We highly recommend Catons Plumbing and will leave their contact info with the new owners for any future plumbing needs.

  • Review 48 (2023-02-14 - Rating: 5)

    Your contact people were incredible. With a toilet rocking and rolling I was very upset . The people at Caton scheduled me immediately. A person called to tell me Dave was on his way. He arrived ahead of schedule and assessed the situation. He was courteous and knowledgeable. I will gladly share your companys name with others.

  • Review 49 (2024-05-06 - Rating: 5)

    Excellent Service! Daniel our technician was honest and informative. He fixed our issue quickly! Highly recommend him!

  • Review 50 (2023-10-15 - Rating: 5)

    Jarrell, service technician #4408 made this event bearable. Professional, friendly, informative, knowledgeable and just a kind, thoughtful person. Jarrell, came into the house with a smile and professionalism that was perfect. I would recommend Caton on him alone. I hope he is a valued employee because he should be. I would reach out to Caton again just to have someone that professional to work with.Also, I would like to add that Clean up was perfect. So mess left behindChrissy Riggs

  • Review 51 (2024-05-07 - Rating: 5)

    Our service man went above and beyond trying to fix our plumbing issue and he did fix it. He was very thorough and I would recommend him to everyone.

  • Review 52 (2024-05-10 - Rating: 5)

    Danny was thorough, fast, and extremely knowledgeable about his trade. I would recommend him to anyone I know who needs plumbing work done.

  • Review 53 (2018-06-08 - Rating: 5)

    Catons Plumbing is awesome! Theyre open 24/7 and when I called later in the evening because of a shower that was backing up, they said they could have someone there in just an hour or two. The service technician Dave W. showed up right on time and was able to quickly determine and address the problem. He cleaned up thoroughly after himself and spent a few minutes discussing with me what I could do to prevent issues like this in the future.Great work and Great customer service! I love having them around the corner!

  • Review 54 (2023-03-14 - Rating: 5)

    Basement bathroom pipes clogged, everything backing up into shower and toilet also leaking at base. Catons was responsive, professional, and thorough. Received phone updates as to the status of the service technician’s arrival at the house. Technician replaced a valve that was leaking behind the toilet, removed toilet, cleared the pipes, reinstalled, and we were able to use the bathroom within a couple of hours. Very very pleased.

  • Review 55 (2024-11-20 - Rating: 5)

    Great experience. Very professional and helpful.

  • Review 56 (2023-05-11 - Rating: 5)

    The two plumbers that came out to my house yesterday was amazing 🤩 they got the job done they were was very polite. Whatever questions that I asked them they were very informative and and let me know everything that needed to be done. I’m so happy with the outcome. Thanks so much!! I will be referring this plumbing company to everyone that I know. 😊

  • Review 57 (2023-01-04 - Rating: 5)

    Wonderful experience with them. Marvin, who was the gentleman servicing us, was extremely kind, professional, patient, and clear. Fixed our garbage disposal woes in a very timely manner and it’s running like a dream now. Also of note, they were able to see us sooner than anyone else around here. 10 out of 10 experience.

  • Review 58 (2023-03-09 - Rating: 5)

    Excellent service by Marvin ID- 2518! Very diligent, patient and thorough. Displayed great understanding of the job and what it entailed . He had to remove old broken hot water heater and replace it in a very tight and awkward location.

  • Review 59 (2023-06-07 - Rating: 5)

    Marvin & the gentleman who came with him were very professional & kind. They solved the problem. They’re the 3rd plumbers we’ve called to fix our clogged sink over the past decade, but the only ones to suggest how to actually prevent it. My dog liked them to, so you know they’re good people:)

  • Review 60 (2020-07-02 - Rating: 5)

    I’ve used Catons Plumbing and Drain for many plumbing issues over the years. I bought a house that was flipped and naturally it has come with serious issues. Bruce Jordon was my plumber this time for a plumbing leak and a new water heater. The plumbing leak came as no shock because the pipes were put on wrong and covered up. The leak could have been happening for years and finally it caused enough damage on my wall for me to notice . Bruce did an amazing job fixing the flippers mistakes, making sure everything was up to code, and more importantly making sure I understand what the issue was. He also did an amazing job cutting the drywall. I’ve had plumbers in the past that just knock a big hole to get to the leak and he cut a perfect rectangle. The water heater he came back to replace and that too was no easy task. He had to unhook my HVAC piping and squeeze through a tiny entrance to get to the 30+ yr old water heater. I’m very impressed with his work.I would recommend Catons. They tend to be on the higher end of price, but you are getting good quality and great customer service.

  • Review 61 (2024-10-23 - Rating: 5)

    Plumber was prompt, curious, and very knowledgeable about what needed to be done.

  • Review 62 (2018-11-07 - Rating: 5)

    So happy that we received customer service just hours after placing initial call. Tim was attentive understanding our problem and concerns. He was respectful of our home and property, and the space he worked in. He not only got the kitchen drain on the main level cleared, he double checked the pipe through the basement and offered suggestions for prevention of future clogs. We really appreciate the prompt customer service and kindness from a competent plumber. Thanks Tim Paul and Catons!

  • Review 63 (2024-10-18 - Rating: 5)

    When you call ask For Dave. He got the job done and helped me out

  • Review 64 (2023-02-26 - Rating: 5)

    Catons’ tech, Elijah, was very professional, thorough & fixed the problem in a timely fashion. This was a big problem for us; but, Elijah calmly fixed it. Candice was very professional & helped us with the insurance forms. She answered all of our questions. We’re waiting now for the water restoration (?) team

  • Review 65 (2020-06-25 - Rating: 5)

    Very responsive and professional! Came over the same day for my install, and worked around my schedule to get the job done quickly. The plumber clearly knew what he was doing. Not cheap, but you definitely get what you pay for with great service done right the first time.

  • Review 66 (2024-11-12 - Rating: 5)

    Great and professional service.Will use them again:)

  • Review 67 (2020-06-20 - Rating: 5)

    I was able to make a same day a appointment at no extra charge, as it was not an emergency. The technician, Efrain, was professional and arrived in the stated time slot. He was able to complete all of the necessary work in a timely manner. He informed me up front about the top price for the work needed. He was able to comple the work at the lower price stated and didnt try to upcharge me or sell anything extra or unnecessary. He was very friendly and explained all of the work that he was doing as he was doing it. I would highly recommend Caton Plumbing to all my friends and family and will use them again in the future if needed!

  • Review 68 (2018-07-08 - Rating: 5)

    Used Catons Plumbing for the first time...definitely wont be my last. Great communication for a late evening same day job. Dave one of their technicians shows up. He was very professional, to the point, and really made us feel secure with our gas issue. I will 100% use them again!!!!

  • Review 69 (2018-06-19 - Rating: 5)

    I truly experienced some great customer service from Catons Plumbing today!. Not only did I get same day service within a few hours after calling, but they were prompt, courteous, and cost effective. The plumber Mr. Bruce Jordon was not only knowledgeable and displayed a high level of professionalism, but was informative, and explained to me that the faucet i was having problems with had a lifetime warranty associated with it , and gave me options of going with this warranty; which would mean no work or money for Catons Plumbing, or getting a new faucet installed. Honest and Competent. You cant ask for more than that.I went with the new faucet but really appreciated being given this option.Talk about great service. I was impressed! I know where i will look to for all my plumbing needs in the future. Its Catons Plumbing from now on. So if you want a Plumber who cares, Catons Plumbing is the one! highly recommend them.

  • Review 70 (2020-07-19 - Rating: 5)

    My appointment was for a 4 hour window. The morning of the appointment I received a phone call with exact time plumber will arrive. Plumber arrived on time and was professional. Completed work quickly and cleaned up work space in the bathroom even placing the rug back in place I had moved before his arrival. I have used this company for years and am always pleased with their work.

  • Review 71 (2018-11-08 - Rating: 5)

    Ive been living with a running toilet for a month or more! Finally called Catons after doing some research. Jesse (Tech #2254) was very professional and friendly! He explained everything thoroughly and tested everything completely. He was even early to the scheduled appointment! I was extremely happy when the young lady from the office called and asked if it was okay if he can earlier than the scheduled appointment! I will definitely use Catons again! And will definitely request Jesse!

  • Review 72 (2017-12-06 - Rating: 5)

    I’m certainly glad that I called Catons Plumbing and Drains to tackle my plumbing problems.Catons sent a remarkable plumber that first looked at my issues before clearly explaining what needed to be done to correct them and why. He was courteous, informative, focused on his work and did a remarkable cleanup before leaving. It is a great relief to have found a plumber to rely on for quality service.

  • Review 73 (2020-07-13 - Rating: 5)

    This is the second time Ive used Catons and am super pleased with their business. Tim Paul came out and I especially appreciated that he took the time to explain the work he was doing and the cost breakdown. He was also incredibly quick and very friendly. I will certainly be a repeat customer.

  • Review 74 (2023-03-16 - Rating: 5)

    Marvin was excellent. Fortunately I went and bought a water heater to save time - their supplier was closed by the time they got here and assessed the issue. Pricey but the entire problem was resolved in 4 hours.

  • Review 75 (2020-07-02 - Rating: 5)

    Woke up to a leaking water heater and felt a bit panicked. Used the Neighborhood app to get a recommendation. The first person I spoke to was very nice. Had someone here within a couple of hours. Afrain was wonderful! Very nice. Very professional and pricing was reasonable. Will definitely call again and ask for him. Good ending to a bad situation.

  • Review 76 (2020-06-28 - Rating: 5)

    We had an emergency water issue and Catons was extremely responsive and helpful with the plumbing repair and subsequent water cleanup.The plumber , Bruce was very thorough and communicated with us extremely well ( since we were not able to be onsite. We have used Catons in the past and we have always been pleased with the service they provide. Bruce is a please to deal with and we will be requesting him for future work. Tim helped us through the water mitigation process and the insurance red-tape which was a real plus... Thank you Catons!!!I will be recommending your company to anyone who needs a plumber.

  • Review 77 (2023-02-12 - Rating: 5)

    Caton’s has come through in a pinch several times. Candice and the water mitigation team were swift and effective in drying out water from a dramatic toilet break in my mother’s house. Zach recently replaced the broken toilet around our difficult schedule and worked with us on models and seats. Marvin drained a number of our pipes including the mainline in order to prevent the kind of backup we saw in 2021 in our basement which was a nightmare. Only wish we had found Caton’s years ago and turned to them earlier for their expertise. Would have saved significant grief and expense!

  • Review 78 (2024-05-11 - Rating: 5)

    Very professional and friendly. They were thorough with their work and the clean up. Would definitely recommend!

  • Review 79 (2017-11-27 - Rating: 5)

    Last night, by tub was filling up with quite a bit of water during a shower. I tried to fix the problem myself, but could not. I called Catons and they were very easy to schedule an appointment with the next day. The gentleman who came out to assist me, Bruce, was very friendly and knowledgeable. He solved my problem very quickly and was very helpful. Great service!

  • Review 80 (2018-01-07 - Rating: 5)

    We had a pipe freeze Saturday and leak from our 2nd floor to our living room and during one of the coldest and busiest days. Catons was able to be here within a couple of hours. Very professional and trustworthy. Took awhile, but it looks like we are on the mend. Even had a followup visit on Sunday. Whew.

  • Review 81 (2017-11-21 - Rating: 5)

    Really great service addressing a kitchen sink/branch line clog. Nick was very friendly and he addressed the cost up front. While not cheap, the service was very good and thorough and I trust we will not have more issues any time soon. He even came back to address a problem with the air vent for the dishwasher which resulted from my error in putting it back together, not his. Thanks.

  • Review 82 (2018-10-11 - Rating: 5)

    Nick was very professional and pricing was by far reasonable. Great company to do business with. Plus they didnt charge a service fee for giving an estimate. Inspected the work performed and would definitely use Catons for any future needs.

  • Review 83 (2018-10-20 - Rating: 5)

    Huge thank you to Catons!! Liana was awesome! Ask for him. Very professional and the best company to deal with. We needed multiple things done on a house we just purchased and they did an awesome job and well priced!

  • Review 84 (2023-06-21 - Rating: 5)

    Catons has super fast response time. Hannah and Bonnie in the office are amazing. And they always send out professional, and knowledgeable plumbers.

  • Review 85 (2020-06-17 - Rating: 5)

    Tim made time to come scope a main drain line from a house, which helped us satisfy a required inspection for a home sale transaction. He was on time, Beverly detailed, and provided valuable feedback which will ultimately help move this home sale along. Excellent experience

  • Review 86 (2023-07-10 - Rating: 4)

    We were able to get an appointment the next day which was great but the price seemed pretty steep. Dave was professional and did a great job

  • Review 87 (2024-05-22 - Rating: 5)

    Came same day and cleared the backup in the main water line. Very satisfied that my tenants can use the bathrooms now.

  • Review 88 (2018-03-14 - Rating: 5)

    Our technicians name was Bruce Jordan he was prompt, professional, thorough, and exceeded our expectations.We had water heater installed and we had a previous issue with our shower which he went out of his way to look at and also repair.We had a very good experience with the technician and this company we will use them again.

  • Review 89 (2018-04-22 - Rating: 5)

    Called Catons due to a gas leak caused by the installation of a new meter (thanks BGE!). The plumber arrived within 90 minutes (on a Saturday) and had the problem fixed in no time. He also took the time to check the work done by the BGE contractor to ensure there were no other leaks. Great service!

  • Review 90 (2023-10-23 - Rating: 5)

    Couldn’t have been more pleased with the work. Technician was knowledgeable and got the job done. Was neat & made sure he cleaned up after job was completed.

  • Review 91 (2024-12-20 - Rating: 5)

    Dave developed a plan quickly to install the washer and dryer for our home. He worked expeditiously to get the job done. I give Dave 10/10 for his work, speed, planning, and he knew what he was doing. Thank You Dave.

  • Review 92 (2022-03-01 - Rating: 5)

    We recently received our newest water bill which was a little higher than usual. I decided I wanted to compare it to the meter to make sure it was right and see if there was a discrepancy. I called (Baltimore City) and after they gave me a hard time about trying to understand my meter I decided to call Caton’s. They came out and confirmed that there is indeed a meter in my house (the city told me there wasn’t a meter IN my home as I was standing there staring at it) , but confirmed it’s not in commission and that’s why the numbers/reading don’t match what is on my bill. Frank, the technician who was sent to our home, then proceeded through the motions of figuring out if we had an underground leak, etc. He was extremely kind and very helpful, gave great advice but ensured that we didn’t have a larger issue at hand. I’ll definitely be keeping Caton’s # on hand as our go to for future issues (although I hope we have none). Also shout out to Maddy(sp?) for keeping me updated on the arrival, she was very kind and easy to communicate with. The original woman who answered my first call (I forget her name) was also extremely knowledge and knew exactly what I was asking and needed.

  • Review 93 (2023-10-13 - Rating: 5)

    Outstanding service. Found the problem quickly and explained what had to done to fix the problem. Made sure it was fixed and properly. Will definitely use the Company again.

  • Review 94 (2021-04-23 - Rating: 5)

    We had another company we chose only because when googled they were closer to our address, well they rescheduled on us THREE times. Called caton and they came out same day and before their estimated time to provide quality service to solve our problem. 10/10 recommend!

  • Review 95 (2020-07-16 - Rating: 5)

    Very quick response. Dave was here within an hour of our early morning phone call. He explained everything he was doing and what caused the sewerage backup. He also contacted Restoration for us. We were not aware of that service. They also have been most helpful.

  • Review 96 (2024-01-05 - Rating: 5)

    Catons Plumbing saved the day today! I returned to the US after being overseas for months and walked into all kinds of problems from some work done by an unlicensed Plumbing contractor off of Thumbtack that had no idea what he was doing!!! Never ever use that website! I called around and other companys were talking about WEEKS before an appointment.I finally got to Catons and rang the phone. Emailing companies or sending text messages is just not something I think 🤔 anyone needs when you need a plumber! I was very happy to reach a sweet soul on the phone who was so bubbly and happy and helpful!!! They had an opening recently opened up if I was available at 1:00pm. I said, YES!! It was like 11:30am when I called. The Plumbers arrived onsite and Gerson was phenomenal! I mean, he was like a genius! I was busy doing remote telework and didnt have time to hover/watch what work was being done. I saw they had a branded truck 🚛 so I had trust if they can afford company trucks, they can afford quality people and Gerson was absolutely amazing to work with!!!He greeted me and we walked and looked at the problem with the toilet and the sink. He quickly diagnosed the problem and I went back to my conference call and Gerson got to work. OUTSTANDING!! He finished in a reasonable amount of time! He was very respectful and professional. I had a conference call going and he didnt interrupt until he finished his work.I cant recommend Catons PLUMBING high enough! Thank you Gerson! Thank you Catons Plumbing! You saved the day and now, the toilet flushes! 🚽🪠🕺🏽!!!!

  • Review 97 (2024-03-10 - Rating: 5)

    Very good and thorough service. I truly appreciate all the work that was done, and how kind and friendly my plumber was!

  • Review 98 (2018-03-22 - Rating: 5)

    I can not say enough positive things Caton and my great Tech Bruce (#2171). I had been dealing with running hot water for 3 days. I called Caton and they were able to send Bruce out that day. They kept in contact with me so that I would know when he would arrive. He came in and accessed my problem. He was very honest about what he could do and the approximate cost. So in the beginning of the NorEastern that we just went thru, Bruce came to my home and stayed until the problem was fixed. He made sure he discussed the pricing with me again and was amazing. I told him not to worry about cleaning up and he just chuckled and cleaned and wiped down everything. Caton Plumbing and Bruce are definitely the Go To Team. Thank you Caton Plumbing. I will recommend you to everyone I talk too

  • Review 99 (2023-07-15 - Rating: 5)

    Caton Plumbing came on a Saturday to fix a serious leak. They were prompt, efficient, and thoroughly explained the situation and necessary repair

  • Review 100 (2021-01-23 - Rating: 5)

    My water heater breaking felt like an utter catastrophe. Water was leaking out of the vents, out of the light fixtures, even out of the smoke alarms. I was panicked and did not know what to do. Luckily, I called Catons Plumbing. Their team of competent Water Mitigation professionals came promptly, using a slew of technology and time-tested experience to stop the problem at its roots, and mitigate any and all issues related to it. By the end of the day, they installed all the necessary equipment to dry and dehydrate my house. By the next day, I was getting a new water heater installed. By the end of the week, the water mitigation had successfully finished, and I was able to move on with my life.Thank you so much! Especially, Paul, Henry, and Zoe from the Water Mitigation team, who acted with such professionalism. They saved my new home!

  • Review 101 (2023-10-03 - Rating: 5)

    First time using their service and was very satisfied. Jason is a very good plumber. Ejector pump replacement.

  • Review 102 (2020-06-23 - Rating: 5)

    Mr Bruce Jordon replaced my kitchen faucet in such a professional manner by explaining all that he did as he completed his work. He even cleaned the area that he worked in; nothing was out of place and trash was in the trash bin. I really would recommend Bruce to others because he does excellent work.

  • Review 103 (2018-11-06 - Rating: 5)

    Nick of Catons Plumbing did an awesome job on the plumbing work needed to our home. He was very patient, courteous and professional. The work he had to do turned out to be very extensive, time consuming and sort of messy. Nick did not compain at all. He cleaned up every trace of mess, even the walls. I highly recommend this company because I was extremely pleased with the work and professionalism Nick exudes!! Thanks Nick!!

  • Review 104 (2020-07-14 - Rating: 5)

    Charles/Chuck arrived promptly and was able to fix my plumbing emergency quickly and efficiently. He explained everything he was doing and cleaned up everything at the end as well. Strongly recommend him!

  • Review 105 (2018-06-03 - Rating: 5)

    The laundry tub was dripping so Id called a couple of plumbers to get estimates. The first plumber to give an est. didnt even turn on water to see what was going on. He just told me to replace the pump for almost $1200. When Dave W. arrived from Catons, the first thing he did was to run the water and see for himself what was happening. The check valve was leaking, not the pump. Way less than $1200! Thanks Dave.

  • Review 106 (2023-10-13 - Rating: 5)

    Great reliable work, fair prices. 3/3 times I’ve called them they have responded quickly and fixed the issue at hand.

  • Review 107 (2018-07-04 - Rating: 5)

    When my basement was flooded during the rains that wiped out Ellicot City, Catons came through! They arrived quickly and replaced my sub-pump, water heater, and washer and dryer on time!I cannot recommend them highly enough! For fast and reliable service choose Catons Plumbing.

  • Review 108 (2020-06-17 - Rating: 5)

    Efram was excellent. Two other people had tried to address the plumbing issue with my shower. He was able to diagnose, explain and resolve the problem. The plumbing issue was very involved. Efram had an immediate handle of what the problem was and efficiently resolve it. He was also friendly, polite and explained exactly what needed to be done. Super job and great customer service. bing issue was very involved. Efram had an immediate handle of what the problem was and efficiently resolve it. He was also friendly, polite and explained exactly what needed to be done. Super job and great customer service.

  • Review 109 (2024-10-02 - Rating: 5)

    They were caring and did a wonderful job

  • Review 110 (2017-12-26 - Rating: 4)

    I woke up to two leaking pipes two days before Xmas. Catons was the only local plumber who could send someone that day. There was no service charge for coming to provide an estimate. Although their 1/2 hour labor rate is extremely high, the plumber did excellent work and everything was fixed within 3 hours.

  • Review 111 (2018-06-20 - Rating: 5)

    When I say fast, fair and efficient customer service. YES! I am a customer service professional of 20 yrs and have not experienced this level of customer CARE in a LOOONNNGG TIME, LOL. SO REFRESHING!!! Their timing was perfect. Did not have to wait hours for someone to arrive OR to make the repair. My technician was Bruce#2171 who pinpointed my issue RIGHT AWAY. Thank You AGAIN!

  • Review 112 (2023-11-11 - Rating: 5)

    I had a clogged drain in the kitchen sink. They came at the agreed upon time same day. They used a snake machine to clear any clogs out to the main drainage pipe and resolved the issue.

  • Review 113 (2023-02-12 - Rating: 5)

    When everyone else couldnt come out on a sunday evening (let alone on superbowl sunday evening), they came out within the hour. If i find myself in the unfortunate event of needing a plumber again, I will definitely be calling Catons.

  • Review 114 (2020-06-16 - Rating: 5)

    After a DIY blunder I needed immediate assistance. CATONS Plumbing responded instantly and was able to send a technician right away. Dave was very polite, professional and explained everything throughly. Kudos to the CP&D squad for a job well done 👏 👍

  • Review 115 (2023-10-11 - Rating: 5)

    Dave was exceptionally good at his job making sure that we knew at each step what he was doing and the reason for each strp.

  • Review 116 (2023-11-02 - Rating: 5)

    Ramon was quick to arrive and get my basement main line unclogged. He took time to explain why it happened and how to prevent it.

  • Review 117 (2023-08-22 - Rating: 5)

    Mike is very experienced and helpful. He solved a problem that will require additional work. I look forward to working with him. Thank you

  • Review 118 (2017-11-22 - Rating: 5)

    Had a pipe spring a leak in our basement overnight. Called Catons and they were able to send someone out within the hour (didnt mention that Thanksgiving was the next day) where other services either couldnt guarantee anything or could only fit us in late in the day. They also have water restoration as part of their services and pair them, so we were also able to begin the clean up process to make sure we wouldnt have any mold form.

  • Review 119 (2020-07-13 - Rating: 5)

    Tim did a great job of explaining our plumbing issues! While they are so extensive that he could not address everything, he was able to get us up and running until we can schedule their personnel to estimate and eliminate the problems we’re having.

  • Review 120 (2018-04-04 - Rating: 5)

    I was very pleased with the service today. I called this AM, a technician was out in the early afternoon and the whole project was wrapped up by mid-day. Overall a positive experience and will look to use Catons again.

  • Review 121 (2019-07-11 - Rating: 5)

    This company is great. They came to our apartment quickly and diagnosed the problem. Our tech Lal (#2765) was really friendly and efficient. We will definitely be using them again for any future problems

  • Review 122 (2018-11-09 - Rating: 5)

    OMG! I love Catons Plumbing! They came way sooner then they said they would and made my day! I called a competitor before I called Caton Plumbing and they said they would be here within 2 hours and never showed up. Caton Plumbing is my #1 go to company for all of my real estate client needs. I highly recommend them!! Thank you Tim for your awesome personality and professionalism!

  • Review 123 (2019-08-16 - Rating: 5)

    Bruce (2171) took great care of me and got a broken shower fixed in no time. I also appreciated how easy it was to get an appointment scheduled, and that the dispatcher called earlier in the morning to see if I wanted to move up my service time.

  • Review 124 (2024-05-12 - Rating: 5)

    Loved the service. It was quick and didn’t have any other problems after it was completed

  • Review 125 (2024-08-14 - Rating: 5)

    Henry was great and did quick work. Helpful service.

  • Review 126 (2024-12-21 - Rating: 5)

    Reliable and always great service

  • Review 127 (2023-10-15 - Rating: 5)

    They came within a hour after calling. They got everything done in 3 hours. They worked really hard to help with my backup. It’s my 2nd time using them.

  • Review 128 (2021-03-18 - Rating: 5)

    Outstanding service and work.Done Professionally...... very reliable, reasonable and trustworthy. Our expert was Zo ......great work done by him...... I HIGHLY Recommend using Catons Plumbing...... !!!

  • Review 129 (2024-05-04 - Rating: 5)

    Awesome Job. Came to my place in the middle of the night and fixed a leak. Very Professional!

  • Review 130 (2018-01-12 - Rating: 5)

    Nick did a great job repairing a leak in our hot water line. He was very professional, courteous, and knowledgeable. I highly recommend him and Catons Plumbing.

  • Review 131 (2020-04-13 - Rating: 5)

    Tim Paul was the tech that serviced my home. He was very professional and courteous.Feeling a little down because of Covid 19, Tim boosted my spirits by telling me “focus on the little things, the things that matter like, your kids laughing upstairs! “Malachi D.

  • Review 132 (2020-07-14 - Rating: 5)

    Our experience was great. The technician was patient and accommodated going over the job details several times. We were ultimately satisfied with the overall job! Thank you Bruce for a great job!

  • Review 133 (2023-10-13 - Rating: 5)

    Excellent and a great agent - answered all our questions especially at 11pm!! Jason was gold standard.

  • Review 134 (2024-05-22 - Rating: 5)

    Work was fast, got quote and water heater replaced same day.

  • Review 135 (2018-04-22 - Rating: 5)

    Very quick service. Lol (#2765), was careful not to track dirt into the house.I asked him a lot of questions, and he answered all of them completely. I was not sure how to start up the water heater and he very slowly showed me how to do it. I am very satisfied.

  • Review 136 (2018-05-28 - Rating: 5)

    Catons showed up 20 minutes after calling on a holiday, fixed the issue for a good price and were incredibly friendly and quick. I will absolutely call Catons for all plumbing needs in the future!

  • Review 137 (2022-09-20 - Rating: 5)

    Alfonso was friendly and helpful when he came out to sever the line to my gas range. He explained all of my options and completed the work right away.

  • Review 138 (2023-09-11 - Rating: 5)

    I received amazing service from this company. Plumber was very respectful, patient and respectful. Would highly recommend.

  • Review 139 (2018-11-18 - Rating: 5)

    The faucet pipe inside the shower diverter was broken. They took my phone call and arranged a technician quickly. The technician Lai Chuana was very professional and got the job done in very good quality.

  • Review 140 (2023-11-15 - Rating: 5)

    Outstanding work. Fantastic customer service and a professional experience. I would definitely use them again.

  • Review 141 (2020-07-09 - Rating: 5)

    Charles was our plumber. He did an excellent job professional, good quality, good value, on time and responsive. Charles will be requested for all our plumbing needs.

  • Review 142 (2023-02-24 - Rating: 5)

    Elijah tech #0176 was verry professional and did a great job figuring out the issue and fixing it in a timely manner. 10 out of 10 would recomend him!

  • Review 143 (2024-05-11 - Rating: 5)

    Friendly, communicative and was quick to diagnose the problem. Great service!

  • Review 144 (2022-11-20 - Rating: 5)

    Darryl was very thorough and professional. He did a great job clearing the drain and making sure things were back to normal.

  • Review 145 (2020-04-27 - Rating: 5)

    Tim Paul did an excellent job! He was very professional, diligent, and efficient and solved a very complicated problem for me. Highly recommend!

  • Review 146 (2018-01-12 - Rating: 5)

    Great Company.....very responsive! The service technician Lal #2765 came out and couldnt find the problem.....because Howard County had shut the water off! I still have standing water in my front yard and Lal gave me a good contact # to call. Also....they didnt charge me for the visit. This is my new plumbing company!!

  • Review 147 (2020-06-28 - Rating: 5)

    Had an old garbage disposal units leaking from the sink and needed to be replaced. Tim Paul replaced it within minutes without any issues.Will call on him again!

  • Review 148 (2020-06-23 - Rating: 5)

    The tech Bruce Jordon was prompt,professional and very friendly.He explained everything in detail,reviewed options and asked if there were any other issues that I would like to have assessed.He completed the job in a timely manner and much to my surprise,cleaned up better than it was before he started.The cost was a little high but the quality is indisputable.You get what you pay for.I will always use Catons and request Bruce,when I do.

  • Review 149 (2020-07-15 - Rating: 5)

    Efrain is the second plumber sent out from Catons. The first did not listen to me explaining the problem. Efrain did listen and now my plumbing problem is going to be corrected. I will only ask for Efrain in the future. He always goes above and beyond.

  • Review 150 (2020-06-30 - Rating: 5)

    The gentleman was very considerate and shared the results of the sewage pipe and why we have had problems for almost a year. He also cleaned for me since I had surgery and could not clean yet.

  • Review 151 (2018-11-01 - Rating: 5)

    I really appreciate the service and attention to detail that I received from technician Bruce Jordon 2171.He was very knowledgeable with regard to our clogged drain and offered tips on how to prevent it from happening again.This is the second time that we have called Catons and on both occasions Bruce has been a top knotch professional.We will continue to use Catons for all of our plumbing needs.Thanks again!

  • Review 152 (2020-10-03 - Rating: 5)

    Tim Paul was great. He explained everything and went above and beyond getting the work done. Will be calling asking for him next time.

  • Review 153 (2023-05-12 - Rating: 5)

    Said theyd be here w/in an hour and they were. Not the most expensive and didnt overcharge. Great experience.

  • Review 154 (2024-10-14 - Rating: 5)

    Danny was very helpful and informative

  • Review 155 (2024-12-22 - Rating: 5)

    Quick and excellent servive

  • Review 156 (2020-06-24 - Rating: 5)

    Catons showed up on time and went above and beyond what I expected. They quickly got the job done and re seeded the yard and patched the concrete after installing a new water line.

  • Review 157 (2023-11-13 - Rating: 5)

    I hate having plumbing issues but I love having Catons plumbing. Great quality at a reasonable price!

  • Review 158 (2020-07-02 - Rating: 5)

    We called with a problem, leaky valve and a plumber was here within 4 hours. The work was done quickly and professionally and life is back to normal.

  • Review 159 (2018-01-04 - Rating: 4)

    They came out same day to address a sump pump issue. Was courteous and explained the issue. Have used them before and, if needed, will use them again

  • Review 160 (2024-10-11 - Rating: 5)

    Dave was superb, thanks!

  • Review 161 (2023-01-04 - Rating: 5)

    Repair to Water Heater pressure valve. Mike was great. Prompt professional. Good guy

  • Review 162 (2023-03-08 - Rating: 5)

    Elijah was very pleasant and explained everything he was doing wonderful customer service and very professional wonderful worker he solved the problems

  • Review 163 (2024-05-09 - Rating: 5)

    Sang did an excellent job. Highly professionally.

  • Review 164 (2020-07-06 - Rating: 5)

    Chuck was very precisely: finding the problem it was very good with communicating with the resident and with me once he didn’t find the problem the first time he had one last resolution and he fix the problem with his last reservation great job Chuck

  • Review 165 (2023-02-18 - Rating: 5)

    Elijah was very professional and solved our issue with clogged toilet. Great job, great service

  • Review 166 (2023-10-13 - Rating: 5)

    Jason saved us from a clogged pipe at a really late hour! Would definitely use again!

  • Review 167 (2019-11-11 - Rating: 5)

    I had an issue with my garbage disposal. Despite being late in the evening, Tim came out and took care of my problem. Everything is working great!

  • Review 168 (2024-05-07 - Rating: 5)

    Our plumber Danny was professional and knowledgable about the nature of our problem.

  • Review 169 (2024-05-14 - Rating: 4)

    Plumber was knowable and did great job but repair was expensive.

  • Review 170 (2024-05-16 - Rating: 5)

    Knowledgeable, clean, courteous, and friendly service. Would recommend.

  • Review 171 (2019-05-31 - Rating: 5)

    Bruce #2171 is a highly experienced technician who gives great 5star customer service. Definately an asset to the company.

  • Review 172 (2023-09-19 - Rating: 5)

    I always use them when I have plumbing emergencies at my apartment building. Fast and dependable

  • Review 173 (2018-04-28 - Rating: 5)

    Bruce Jordan was excellent, had great customer service, was very professional, and saved me thousands of dollars with his expertise.

  • Review 174 (2024-05-03 - Rating: 5)

    Sang, Did a very great 👍good job in a very timely Matter. I dont want to come out next I a problem but him. Please give him a raise. Thank you 😊💓

  • Review 175 (2023-11-08 - Rating: 5)

    Daniel was cordial, professional, detailed and satisfactorily answered all my questions.

  • Review 176 (2023-04-06 - Rating: 5)

    They did great work on a very difficult waste pipe repair in a very tightly crowded space.

  • Review 177 (2019-11-19 - Rating: 5)

    We had Tim and he shared so much information to protect us in the future. Over the top great service

  • Review 178 (2018-10-26 - Rating: 5)

    Received service within hours of calling. Problem identified & corrected. Very pleased. Dave was the plumber.

  • Review 179 (2024-05-07 - Rating: 5)

    Came promptly diagnosed the problem and was quickly repaired

  • Review 180 (2023-04-23 - Rating: 5)

    Work done good satisfied, he clean after he done service 👏 its bit expensive but well done

  • Review 181 (2018-05-06 - Rating: 5)

    Tim Paul did a great job fixing our disposal. He was very professional and knowledgeable

  • Review 182 (2023-09-06 - Rating: 5)

    Outstanding service. Elijah was courteous, competent and professional.

  • Review 183 (2023-05-29 - Rating: 5)

    Marvin (Tech #2518) was very professional, patient, answered my questions, and resolved my plumbing issues.

  • Review 184 (2024-05-06 - Rating: 5)

    Ramon did a great job as always

  • Review 185 (2019-12-13 - Rating: 5)

    Tim was very knowledgable, and was super helpful. I will definitely be reaching out to this company for any future plumbing concerns.

  • Review 186 (2020-06-19 - Rating: 5)

    Came within an hour .. efrain was very professional and determined the leak. I will always call Caton plumping

  • Review 187 (2023-02-22 - Rating: 5)

    Elijah came and was friendly, professional and worked efficiently. Great service.

  • Review 188 (2018-09-01 - Rating: 5)

    Fast service. Had our sump pump replaced. Nice they came on a Saturday of Labor Day Weekend!

  • Review 189 (2020-07-15 - Rating: 5)

    Efrain was very professional at his job duties. I am very satisfied with his work .

  • Review 190 (2023-11-04 - Rating: 5)

    We had a basement water leak and Catons plumbing responded and repaired the leak.

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