R & R Heating & Air Conditioning

Located in Albuquerque, New Mexico

Address: 731 Rankin Rd NE A, Albuquerque, NM 87107, United States

Phone: +1 505-944-7266

Rating: 3.8

Services

Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2023-04-21 - Rating: 5)
I called the day my water heater went out. Jesse came to look at it and I needed a new one. They made special arrangements to install a new one that same day. I’m very grateful to Jesse and the other associate who helped him. They did an awesome job at the agreed upon price. I have used them for years and this kind of customer service is why.

Review 2 (2019-03-24 - Rating: 5)
R&R Services is a great company! They do great work. Their employees are professional & friendly. We are very satisfied with the work they have done for us. They installed a new furnace & did some adjustments to our water heater. My husband; I definitely recommend R&R Services!

Review 3 (2019-03-24 - Rating: 5)
I recently had an emergency with my heater / furnace where I had no heat in my home. My furnace stopped operating and needless to say, we were freezing.I decided to call R&R heating and air conditioning in Albuquerque to assess what the problem was. I had used them on a prior occasion and was very satisfied.They arrived within a reasonable period of time. The technician they sent was a gentleman by the name ofCHRIS.He was very sensitive to our need and started working on the furnace immediately.He diagnosed the problem quicklyand fixed it with immediate dispatch.I want to personally compliment R&R for employing such professional technicians who know what they are doing.When the job is done, they leave you with a feeling of confidence and professionalism.I highly recommend them and will definitely use them again in the future... I suggest you seriously consider R&R when you have heating or air conditioning problems... You cant get do any better. They are truly the best !Mike SantulloAlbuquerque, New Mexico

Review 4 (2019-12-02 - Rating: 5)
Our pilot light went out on Thanksgiving day and we had no heat for 24 hrs right after the snow storm. I called R&R and they were out in less than 2 hours and fixed our heater fast and affordable. Thank you so much.

Review 5 (2019-03-25 - Rating: 4)
R & R Plumbing replaced a hot water heater in my basement for me last week, did a great job, which passed inspection by the city with no problems this morning. The plumbing team were prompt, courteous, and clearly knew their business.The reason that I only give them four stars is that they came back the next day to check out some of the duct-work because there were holes in it, and they werent sure whether or not a lot of duct-replacement work would be necessary. Happily, it was just that small section, which took literally ten minutes to replace -- and then they presented me with a bill for $148 for that little job: 2 men, 10 minutes. These were the same guys whod told me that if the inspector demanded that they insulate the new duct work, it would take half an hour and cost $55.So no discounted rate for a follow-up visit for me, apparently, presumably because I hadnt asked for that beforehand. I paid, but I called R & R to protest the size of that second bill. The man I spoke to was, I think, the owner, and he was rude and uncooperative: Would you like it better if theyd taken an hour? is NOT a customer-friendly response to $148 for ten minutes work seems very high I was angry enough to come here and post about it, and Im still angry. Thats no way to run a service business!In fairness, though, the plumbers themselves were prompt, responsive, and did good work. I would recommend nailing down the price for any follow-up work on the spot before having them come back to (as in this case) do a small bit of work to complete the job. And when you call to speak to them, ask for Corey, their usual phone person. Shes as friendly and professional to work with as the tech guys.

Review 6 (2019-03-24 - Rating: 5)
The furnace at my house stopped working. I called R&R and Tony was very friendly and helpful. A technician was at my house right at the time he said. He checked my furnace and found a small gas leak along with a bad motor. The tech Chris gave me an estimate to repair the leak that was very fair. The job was done and now my furnace works GREAT.Thank you very much R&R. You now have a customer for life.

Review 7 (2024-05-15 - Rating: 5)
Our tech is amazing! Has serviced our house for years! We love their service plan, too.

Review 8 (2021-05-04 - Rating: 5)
Chris and his partner installed a new AC unit on my home. They were very respectful and dependable. They did a super job, will be calling them for future jobs and we also highly recommend them.

Review 9 (2019-03-24 - Rating: 5)
We just got a swamp cool a/c installed and purchased at R@R Heating and Air Conditioning and they really provided excellent customer service and couldnt of done a better job!!Thank You!!!!I highly recomend R@R to anyone whos looking for affordable prices and great CUSTOMER SERVICE .....WAY TO GO GUYS.😆

Review 10 (2019-03-24 - Rating: 5)
They were out in less then 30 minutes and fixed my plumbing problem fast.. I would definitely recommend them. And very fair on cost.. Thank you R&R.

Review 11 (2019-03-25 - Rating: 5)
I called on a day with 105 degree weather when everyone else didnt have openings for WEEKS and these guys came after hours. They fixed my AC in about an hour! It was great! Thank you guys!

Review 12 (2019-06-20 - Rating: 5)
Weve relied on R & R for over 5 years. They show up on time, give accurate estimates, and perform quality heating and plumbing work.

Review 13 (2019-03-24 - Rating: 5)
Very friendly and very helpful. They go the extra mile.They were there to change my filters,and yet checked all systems to make sure there were no problems!

Review 14 (2019-05-16 - Rating: 5)
Excellent and professional. Treat me with wonderful care. HIGHLY recommended. Thank you. Len K.

Review 15 (2019-03-24 - Rating: 4)
So far R&R has been prompt to respond, and discounted the price on the second trip. I would definitely recommend them

Review 16 (2023-07-13 - Rating: 5)
Tom and Landon were knowledgeable, polite, and quick.

Review 17 (2023-08-02 - Rating: 5)
Great service, excellent response time. Friendly service

Review 18 (2019-06-05 - Rating: 5)
Jesse knew what he was doing. He did it quickly and efficiently. Thank you.

Review 19 (2019-11-27 - Rating: 5)
Jesse came out the day our heater went out. No other companies would. He was professional and knowledgable. He replaced the motor and got our heater running great in just a few hours. Im greatful because it was very cold out.