First Rate Plumbing Heating and Cooling Inc

Located in Albuquerque, New Mexico

Address: 3004 2nd St NW, Albuquerque, NM 87107, United States

Phone: +1 505-226-8707

Rating: 4.8

Services

On-site services
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-04 - Rating: 5)
First Rate was able to get my water heater issue diagnosed quickly. The installation was scheduled and completed within the same week. Patrick was very professional, helpful, and efficient. He explained my options to me and did a great job with the installation. Very smooth process. Thank you!

Review 2 (2025-01-06 - Rating: 5)
If I could give more than 5 stars, I would! These guys were professional, friendly, and communicative! They were upfront about the price at the very beginning and no hidden fees. They did an after hours call in the dark and cold and made sure the job was done right and didn’t rush it. Will use again!

Review 3 (2025-01-07 - Rating: 5)
Julian was very professional and polite.He called when he was on the way.Service on my furnace was done and after, Julian gave an explanation of what was needed to keep my unit running at its best.No wait to get an appointment either.Very impressed with the process of getting an appointment to the service!!Thank you.

Review 4 (2024-12-12 - Rating: 5)
Had some issues with my water heater, service technician was on time let us know in detail what work needed to be performed. Pricing was very reasonable, technician completed the job on a timely manner and cleaned the area. I HIGHLY RECOMMEND this company for all you plumbing, heating, and anything else they offer. Great experience.

Review 5 (2024-11-02 - Rating: 5)
What an excellent organization. I had purchased an AC refrigerated air. Fair price, installed professionally and quickly. From the front office to the service Representatives 💯 kind, responsive, effective, reliable, and efficient. Today, my furnace was having issues. It was not something they installed. Julien came out to take a look, and was on time, polite, he immediately identified the problem and instead of looking at it as an opportunity to take advantage..he found the most cost efficient way to correct the problem and thoroughly explained to me what was happening. He was truly wonderful. I highly recommend this company. Every experience I have had with them has be awesome.

Review 6 (2024-08-28 - Rating: 5)
We had a wonderful experience with First Rate Plumbing Heating and Cooling. From the initial meeting with Ron Gutierrez, the sales person, to the installers it could not have been better. The installers, Kyle, Enrique, and Valentino where professional, efficient, and thoughtful. We love our new heat pumps and mini splits! The company sends a photo and a bit of information on the technician coming to your house so you can feel at ease welcoming them into your home. The technicians are tidy and conscientious. I highly recommend this company!

Review 7 (2024-11-08 - Rating: 5)
Of all the days to have problems with a VERY leaky water heater, the day of a snow storm is not ideal! After discovering an awesome little flood under my heater, I half heartly called for a plumber; given the weather, I expected having to wait until the following day at best. But NO! The wonderful person at the home office told me they could have someone out within in a couple of hours! I happily accepted the time, then made coffee. Before the coffee could brew, I received a call back from First Rate with happy news: the plumber Patrick would be here in 20 minutes! Not only was Patrick very nice to work with, but he worked insanely fast! He had everything fixed up in less than half an hour. 10/10 I recommend First Rate!

Review 8 (2024-12-16 - Rating: 5)
Julian did an excellent job diagnosing our heater, replacing the part needed and getting it running again. He was professional and friendly. He was also efficient and took the time to show pictures of the part needed. We are so very pleased. Thank you Julian!!

Review 9 (2024-08-06 - Rating: 5)
First rate plumbing came to my home promptly after AC stopped working and temperature was over 90°. Julian was the technician and he was prompt and friendly and respectful. He fixed the issue right away. Overall very satisfied with the service and the price I paid and his reassurance that the system was functioning properly and just needed a new part. Definitely recommend!

Review 10 (2024-10-09 - Rating: 5)
Thank you First Rate Plumbing. We had a problem of water under our sink when the dishwasher ran. We tried to diagnosis it ourselves, but finally new we needed a professional plumber. Isaiah came early today. After listening to our issue and observations, he found and fixed a clog in a water line. He showed us and communicated with us at every step. Fixed the problem and left us very satisfied that the issue was completely fixed. Awesome experience and we are happy customers.

Review 11 (2024-11-02 - Rating: 5)
Very helpful the dispatcher was very pleasant. Kyle the plumber was knowledgeable kind and super helpful. He was able to fix my leak faucet, unclog my sink as well as winterize my AC and get my heater going. Same day service which was so helpful too!

Review 12 (2024-12-21 - Rating: 5)
My job wasnt urgent but First Rate was able to come out within a day! Fast, Friendly, Courteous and Reasonably priced - Theyre honest and fair. I trust First Rate and will continue to use them in the future!

Review 13 (2024-12-26 - Rating: 5)
1. I called today and I got a SAME DAY VISIT, THE DAY AFTER CHRISTMAS!!!2. Leedro and Andres were AMAZING!My house was built in the 70s with an add-on apartment. We have been here for 4 years and had nothing but problems with our plumbing. Christmas day all heck broke loose with us just trying to do laundry.They came out and found the problem 3 other plumbers could not find!They were nothing but courteous, kind, and responsive and explained everything they found. I have now found my new HVAC and plumbing folks. Cannot recommend Leedro and Andres enough! Go with these guys!

Review 14 (2024-09-13 - Rating: 5)
This is the 3rd time I’ve had First Rate out to my house. Every time they have been timely; polite, and incredibly professional. They are willing to go above and beyond to make sure their customers are taken care of. Would highly recommend 10/10. Big thanks to Ron and Julian for getting my swamp cooler back up and running today without charging an arm and a leg.

Review 15 (2024-10-22 - Rating: 5)
Patrick did a great job upgrading and cleaning our baseboard heat boiler system. Did our work very quickly and efficiently, left everything neat and tidy, and thoroughly answered all my questions about the work and how I can keep the system in proper working order. His 20+ years of experience really shows. Highly recommend him.

Review 16 (2024-10-17 - Rating: 5)
This was my first experience with First Rate Plumbing and Heating. They were very efficient with the appointment and reminders, along with letting me know when the technician was on his way. I had the services done by David DuPriest. He explained everything and completed the services very well. I will definitely call on David and First Rate again.

Review 17 (2024-10-17 - Rating: 5)
Highly recommend! Called the company yesterday about my water heater leaking, they were flexible and willing to do same day. David came out and was amazing, super professional was able to explain what was going on and best course of action! New water heater installed same day! Thank you

Review 18 (2024-11-06 - Rating: 5)
I just purchased an HVAC unit to replace my 24 year old unit along with a new water heater (also to replace my 24 year old unit). From the moment we first contacted First Rate to the time these units were installed, First Rate PH&C showed an unrivaled attention to client.I want to thank Ron Gutierrez not only for his full commitment to provide excellent Customer Service, but also for his patience and professionalism in answering all my questions during the quoting process and through the time it took to make a decision and schedule the install.I also would like to thank Jud, Valentino and Enrique for their commitment and quality workmanship to get these units installed properly, their courteous demeanor and attention to detail was also bar-none.Sincerely,Francisco de la Pena

Review 19 (2024-11-21 - Rating: 5)
I’ve had a great experience with First Rate. The first time I called them, they came out quickly and handled my clogged main line for a reasonable price. The 2nd experience I had with them, an issue came up after their technician left and the service manager, Ron, promptly called me to resolve the issue. Their customer service is amazing and I highly recommend them.

Review 20 (2024-03-28 - Rating: 5)
Service was great, Bill Norton was very knowledgeable about radiant heat. He had it up and running testing all parts which only one needed replacement. Compared to my last plumber who really didn’t know what was truly needed only wanted to charge me $$$, it paid to call First Rate Plumbing

Review 21 (2024-08-09 - Rating: 5)
Was able to get a rough estimate over the phone which helped when choosing a company to hire. Scheduled for the next morning. Next morning came and got a call right away saying they may be later, but when I said I worked later, they made sure to get someone there before I had to go to work! I was happy with the communication.Mike came over to turn on the swamp cooler and replace a hose spigot, he was very communicative and answered my questions thoroughly. Before they do any work they go over all the charges so you wont be surprised at the end.Definitely would recommend

Review 22 (2024-12-22 - Rating: 5)
Julian was extremely helpful and knowledgeable while fixing my grandmother’s heater! When we need further work done, we will absolutely be using First Rate. 10/10 recommendation!

Review 23 (2024-11-04 - Rating: 5)
I want to write up another nice review for service recently performed by First Rate Plumbing. Kyle came to my daughter’s home to perform a winter cleaning and inspection. He was prompt and courteous. He did a thorough inspection and very patiently showed me the features of my daughter’s heating system as I followed him around while he did his work. We are very pleased to have signed up for the annual club membership.First Rate Plumbing was able to accommodate an inspection very promptly for a home our daughter is purchasing. Patrick arrived punctually and is a very pleasant person. He did the inspection we requested and answered all of our questions. In fact, we were so impressed, we signed up for a membership to service our heater/ cooler. We highly recommend First Rate Plumbing.

Review 24 (2024-07-12 - Rating: 5)
Our swamp cooler is a Breezeair, made by an Australian company. Last year we switched to First Rate Plumbing Heating and Cooling Inc as we had become dissatisfied with their service.The cooler well pretty well for 5 seasons. This year however, it was making a lot of noise.First Rate came to diagnose and thought that the motor was going bad. A few days later, the motor actually stopped completely. We were worried because of the high heat. Although First Rate had scheduled us for couple days later to install a new motor, they found a window to install the new motor the same day.The cooler worked fine for that day, but failed again the following day.Once more, First Rate sent someone the same day to troubleshoot. The technician called Tech Support and there is the possibility that the bad motor damaged an electronic relay that allows the user to increase or decrease the speeds of the blower. The technician was able to fine tune the pulley and found a work around so we don’t have to replace the electronic relay system, which may turn out to be very expensive to replace.We are very satisfied with First Rate for responding to our needs so promptly and to all the technicians for their expertise in diagnosing and resolving the problems with the cooler.Thank you to First Rate.Mario and Sheila

Review 25 (2025-01-03 - Rating: 5)
Contacted First Rate and they were here within the hour. Saul was professional and quick to get us up and running.

Review 26 (2024-11-03 - Rating: 5)
I was able to quickly make an appointment when I was having a problem. The technician showed up in a timely fashion, and notified me when they were on their way. They were efficient, capable, and pleasant.

Review 27 (2024-06-24 - Rating: 5)
I have a unique passive solar house and decided to work with Ron at First Rate after meeting with 7 other HVAC companies. To make the situation more complicated, we needed to get a partial A/C system installed ahead of a full renovation we are working on. Ron was happy to meet with the architects, general contractor and others to do whatever it took to make sure we were making the best decisions we could, given the amount of unknowns. Our partial system is performing a little better than we anticipated. Ron and First Rate were willing to think outside the Standard Sizing Calculator box to do the best thing for this unique situation. I am a fairly educated consumer and Ron never got frustrated with my detailed questions, clarifying my understanding of how something worked and truly partnering with us.The (fairly difficult) installation of our Mitsubishi mini-split system was done with amazing professionalism by people who are very knowledgeable and the property was left surprisingly clean; especially considering how much concrete had to be drilled through. One small thing was missed during installation and there was no trouble getting the lead installer back to take care of it.I also had a great experience when using First Rates plumbing service. The wrong toilet was accidentally installed and I had no issues with getting them to make that right. This is an excellent company to work with and they have earned a lifetime customer.

Review 28 (2024-08-07 - Rating: 5)
They couldnt have been nicer or more helpful. They set up an appointment for a quote on a new HVAC system. The technician who came to give the quote, Daniel Garcia, was thorough and kind and answered all our questions and seemed very knowledgeable and was polite and kind. If the dispatcher and Daniel are any indication of the quality of work theyll do, I have no doubt they will do right by us.

Review 29 (2024-10-09 - Rating: 5)
I’ve used First Rate for several years. They perform my regular maintenance on my HVAC equipment and they have installed a water heater for me. Every employee in this company is knowledgeable and kind. Their name says it all!

Review 30 (2024-11-19 - Rating: 5)
First Rate Plumbing is very professional and appreciate their service. Julian was our tech and performed outstanding . He was friendly, helpful , and knowledgeable.Ray Renteria

Review 31 (2025-01-08 - Rating: 5)
I had my Rinnai tankless water heater serviced by First Rate Plumbing. The technician, Kevin arrived on time and was courteous. He completed the job thoroughly in a timely manner. I will use them again for my plumbing needs.I have continued to call on First Rate several times for various plumbing issues. They always arrive as scheduled and complete the job appropriately. Their plumbers have always been knowledgeable and respectful. I will continue to utilize their services.

Review 32 (2024-06-26 - Rating: 5)
First Rate installed an AC unit for me, and it was the best decision ever! The installers were all exceptionally knowledgeable and kind. They did an excellent job. The install was quick and they answered all my questions. Kyle and his team are wonderful. My compliments to all those that helped. Thank you!

Review 33 (2024-07-26 - Rating: 5)
I met with the technicians who were working on our neighbors house and as I was talking with Julian, I learned about the Club Membership. He was such a kind young man and as he described the membership, I decided to sign up for it. My hvac system was installed last year and being a recent widow, this new membership would be quite beneficial. Julian was professional and friendly. I greatly appreciate his help. A fine young man. And I did follow up with having the system serviced. Both Julian and Kevin came by to make sure the units were all in top condition. Thank you so much!

Review 34 (2024-08-30 - Rating: 5)
Its hard to express how excellent the work that First Rate has done at our house is, but Im going to give it my best shot. A few months ago, Patrick replaced a failing high end Grohe kitchen faucet with a mid-range Moen. It was a beautiful thing to behold - working perfectly. Along the way he repaired a faulty pipe installation that was affecting hot water flow to the kitchen faucet. On the same visit, he repaired a failing bathtub faucet that other plumbers had tried to fix numerous times over the years. Among other things, Patrick noticed that the cartridge in this faucet was not the exact right kind. In short, the faucet now works properly for the first time in many years. He also recommended a good electrician to help prep for our next project.That next project happened today, as Patrick worked long hours on a complex installation of a Toto bidet toilet and American Standard pedestal bathroom sink with a more mainstream Grohe faucet. He was patient, professional, and problem solving all the way. The toilet is really something, and instructions were not easy. There were piping issues on this job as well, given the age of the house and design of the bathroom. All of these issues were resolved. He was meticulous, and were thrilled with the work. Thank you First Rate! We are *so* happy to have found such a terrific plumber!

Review 35 (2024-11-25 - Rating: 5)
Called on a Monday and David came out the next day for an estimate. By Friday AM Leedro and his son came out to start the project of refurbishing our guest house heating system. It was challenging work due to the complexity. Leedro & David came back out several days to tweak the system and make sure that it was working properly. The owner also came out with extra parts and to view the unusual project. Leedro called several days on his own to see if the system was working properly, and if not quite, he immediately came out the next day to adjust. Pricing was very fair and the company did not charge for the extra time and personel involved.

Review 36 (2024-11-03 - Rating: 5)
Every interaction with First Rate is professional and courteous. We have an annual service contract with them and also call when we have issues. No b.s., knowledgeable technicians, and fair prices.

Review 37 (2024-07-29 - Rating: 5)
Ive had 3 plumbing projects handle by First Rate Plumbing and everyone that came to my home presented themselves in a polite and professional manner. The work done in each case was top notch, they kept me informed as to what was going on at all time. I will certainly use them again.

Review 38 (2024-08-23 - Rating: 5)
We had a meeting with Ron from the sales department of First Rate Plumbing, Heating and Cooling as we are looking to switch from a malfunctioning Breeze Air (an Australian swamp cooler which was supposed to be wonderful; it is not) to AC. Ron was very knowledgeable and gave us a lot of information. We have appreciated all our interactions with First Rate Plumbing, Heating and Cooling. Thanks, Mario Pino

Review 39 (2024-08-26 - Rating: 5)
Had a water heater installed last year. The exit plumbing connection started leaking. First Rate sent an associate out the same day we called and replaced the hose, no charge.

Review 40 (2024-06-21 - Rating: 5)
I had a great experience with First Rate. I had an urgent project that needed to be completed which involved moving my A/C unit from one end of my property to the other. Everyone I worked with at First rate was great: Andrea, Daniel, Ron, and the whole team that came out to do the work. They understood that time was a factor for me and got me on the schedule within a week, and complete the job (a big job) in just one day. Thank you all!

Review 41 (2024-09-09 - Rating: 5)
Once again First Rate Plumbing Heating and Cooling Inc saved us by dealing with a pin hole leak in the hot water line to the bathtub. Prompt, professional and FAST. They are customer oriented and stand behind their work! Wonderful people and a business that I highly recommend.

Review 42 (2024-08-17 - Rating: 5)
I dont normally give ratings, but in this case i felt the need to say something for others to see as a sign of my appreciation for the efforts these guys have committed to resolving my issues. for the past two years, i have had trouble with a unit installed by another company. first rate has really gone above and beyond to help me out. shout outs to adam, michael, kevin, ron. and the office staff is great, too. i just wanted to say thank you.

Review 43 (2024-07-21 - Rating: 5)
First Class service! Another plumber referred us to First Rate. Patrick Mulcahy is very knowledgeable and professional. He gave us some options for our tankless water heater and made it easier for us to make a decision. We bought the membership plan and are very satisfied. I highly recommend First Rate PHC to everyone.

Review 44 (2024-06-20 - Rating: 5)
Kyle came out to our home to put in a new sink, faucet and garbage disposal. His work and customer service was professional and excellent!!! We have now scheduled service on our A/C unit for our home and rental property and will definitely be using First Rate for other projects going forward!! Highly recommend this company!!!

Review 45 (2022-08-07 - Rating: 5)
I used First Rate for second time to replace my HVAC system. The first time was to replace all the natural gas lines in my home. Just like the first time when Brad and Jake did the gas lines for me, Kyle and David were a great team. They courteous, professional, and very knowledgeable, they took the time to answer any question I asked. They cleaned up after themselves and instructed me on the operation of they new equipment. Andrea quoted a fair price and arranged financing for me. I highly recommend this company for work they do and will never use another company in the future. Great job guys, thank you.

Review 46 (2024-07-24 - Rating: 5)
Called late afternoon. They were able to Schedule me the same day. The technician was able to diagnose the problem within 15 minutes. Got the A/C working. Received a 10% off for being a Veteran. Thank you First Rate.

Review 47 (2024-08-26 - Rating: 5)
Mike Zorn came to inspect a leaking water heater at my house. He showed up on time and is very professional and knowledgeable. I would 💯 recommend this company to anybody.

Review 48 (2024-06-07 - Rating: 5)
First Rate Plumbing is reliable, efficient and cost effective. They were timely and extremely personable. My technician was able to diagnose and fix my issue within a short period of time. If you are looking for great service, you can’t miss with First Rate Plumbing!!!

Review 49 (2024-10-29 - Rating: 5)
Phenomenal service. Although, this company is based in Albuquerque, it is worth paying a little extra money for the travel time to Santa Fe. Ask for Patrick. His professional work history and knowledge about all things plumbing has saved us so much time and money. Thank you so much for your incredible help and service.

Review 50 (2024-04-10 - Rating: 5)
Valentino with First Rate Plumbing worked to clear both of my tub drains and did a great job. He arrived on time -- in fact, he was early, which I really appreciated. He got my drains running in just a few minutes, and he was very courteous. I will definitely recommend him and First Rate Plumbing for any Plumbing issues

Review 51 (2024-01-17 - Rating: 5)
Best service and best customer service! The lady that took my call was able to schedule me for same day service on a Friday, once she learned my heater stopped working and weather was expected to hit freezing temperature that night!! Later in the day I received a text with the technician name and picture along with his brief bio!! Awesome! Kevin was an outstanding technician!! Quick , knowledgeable, honest, friendly polite and simply amazing !!! He fixed my heater in no time and no extra charges!!! I Strongly recommend this company! Great customer service and excellent service!!

Review 52 (2023-08-29 - Rating: 5)
We could not be happier with First Rate! When we requested an estimate to convert our home from swamp cooling to refrigerated air conditioning, our estimator Andrea (who is also the company president) showed up on time for the appointment, made a very thorough review of our home and came up with an ideal solution for our needs. When it came time to install the system, our installation crew, Jake and Jude, were on time every day of the project, were incredibly courteous and professional, and cleaned up well after the work was completed. First Rate’s pricing is highly competitive in the market, but their greatest value comes from their excellent customer service and top-notch workmanship. Hire First Rate for your project; you’ll be happy you did!

Review 53 (2024-12-11 - Rating: 5)
Valentino and Enrique are nice people who do great work and they are thorough and articulate when explaining the repairs and options.

Review 54 (2021-05-27 - Rating: 5)
Weve been customers for many years, primarily for preventative maintenance of our HVAC system. When we decided to replace our system we called our go-to HVAC people at Desert Suns/First Rate. This was a big project because the package unit is two stories up on the roof. Mario came out to assess, make recommendations, price and coordinate the job. Dave and John the expert technicians came at the scheduled time. They clearly knew exactly what they were doing. We are very pleased with the installation and the performance of the new system.

Review 55 (2024-07-18 - Rating: 5)
Daniel Garcia from the Rio Rancho location responded quickly to our call and had someone fixing our air conditioner the same day. Great service, we will definitely use First Rate Plumbing Rio Rancho again.Thank you Daniel!!

Review 56 (2024-11-24 - Rating: 5)
Kevin was very professional getting our furnace up and running. Cleaned up after job. Very kind, respectful person.

Review 57 (2024-10-24 - Rating: 5)
I was and am, very happy with the service I received from Julian Mayo. He was very friendly and, I was very satisfied with the job he did. Mary Mora

Review 58 (2024-06-18 - Rating: 5)
We called on a hot Sunday afternoon in June after our HVAC stopped working. The office responded to our request before 8:00 AM Monday letting us know they could send a technician out that day. Kyle Duran arrived at about noon. He was knowledgeable and he quickly identified the problem: rodent damage to an electrical line between the inside and outside units. He replaced the damaged power line and checked the entire HVAC unit. He then explained the problem to us and recommended steps to avoid future problems. I would highly recommend First Rate to any homeowner looking for professional technicians who are knowledgeable, friendly and customer oriented. Thanks!Jim WalkerSandia Heights

Review 59 (2024-03-05 - Rating: 5)
We cannot thank Patrick enough for his service at our home. He installed a pump that proved to be a much more difficult project than could be imagined. He kept at it through multiple visits, following up each time to be sure all was working well. Thank you for a job so well and professionally done and such superior customer service. Elijah, his assistant, also helped to make this job a success. This has been our experience with First Rate for four years and we highly recommend.

Review 60 (2024-04-26 - Rating: 5)
Best customer service. Adam was my tech today. He was so professional very Knowledgeable and explained everything to me. And took his time on every thing. Two Thumbs up for sure. Will recommend Family and friends.

Review 61 (2024-05-07 - Rating: 5)
Elijah and Tino came to my house and replaced my entire water heater. They were professional and kind- I really was surprised when I received a text with a photo of my techs and a little bit of information about them. There’s actual comfort in knowing who is coming into your home, and also knowing they are background checked. The world is so different now and I wasn’t afraid to answer the door and know who’s coming into my home. Thank you first rate!!! Highly recommend.

Review 62 (2024-04-11 - Rating: 5)
Just had my furnace and A/C replaced, and the job was fantastic! Technicians, Sean and Jude, did fantastic work, showed me the ropes, and left my home and garage immaculate! They were courteous and knowledgable. So happy with my new systems!! Thanks, First Rate and Sean and Jude!!

Review 63 (2024-10-12 - Rating: 5)
We experienced WOW customer service today from Michael Zorn, with First Rate Plumbing and Heating. He went above and beyond getting our cooling going in Placitas. He vacuumed our Breeze Air unit, called in a replacement part, traveled to Albuquerque and back, replaced the part, sealed a gap to ensure rodents would not get into the air ducts from the roof, AND he measured the unit so that I could purchase a cover when we change over to Winter. We highly recommend First Rate, they are a great company!

Review 64 (2024-11-05 - Rating: 5)
Customer service excellent and technician who shut diwb the swamp cooler and started up my wall heaters was very knowledgeable and courteous.

Review 65 (2024-05-29 - Rating: 5)
I give this company and their technician at least 5 stars. Knowledgeable, polite, efficient and thorough. Reasonably priced also. I was holding my breath for yet another high priced bill but this one was beyond reasonable. I intend to be a repeat customer for all of my HVAC needs.

Review 66 (2024-06-14 - Rating: 5)
Sean and Jude did an amazing job installing my furnace. They were so kind, thorough, and respectful. They took the time to show me how everything works and how to care for it. When they were done, they even vacuumed and wiped the walls down. I would highly reccommend First Rate Pumbing Heating Cooling.

Review 67 (2024-04-10 - Rating: 5)
YOU KNOW how plumbing and heating problems can be something of a mystery and cause high anxiety. When you find a company that provides both cordial and comprehensive services, you want others to know. I was having issues with both my boiler and a/c. First Rate offered an appointment within 24 hours. Bill and Kevin, highly competent technicians, came out and resolved the problems. Ron offered terrific phone support. Youre in good hands with First Rate.

Review 68 (2024-05-01 - Rating: 5)
Valentino provided exceptional service when he came to work on our air conditioners today. He was not only professional but also very kind. He took the time to explain what he was doing and ensured that everything was working perfectly before he left. I highly recommend his services to anyone in need of HVAC assistance.

Review 69 (2024-01-24 - Rating: 5)
First Rate Plumbing & HVAC is my preferred go to for services here in Albuquerque! I have used them on a couple occasions now and have always been satisfied with their services and I trust them. Adam T. Serviced my furnace. I received a text prior to his arrival with a picture of who was coming to my house! He arrived within an hour of my call. He was courteous, professional and informative! A+

Review 70 (2024-03-28 - Rating: 5)
Their response is quick. Valentino and Elijah are very professional and they explain the repairs and costs thoroughly. They had to replace the main shutoff and pressure release valve. This saved me from having a major problem with my plumbing. Ive used first rate twice and I highly recommend them. Thank you. 😊

Review 71 (2024-08-26 - Rating: 5)
First Rate has become my go to company when it comes to pluming services. I made the mistake of calling another company about a possible leak and was told it was just the rain. The First Rate Plumber did some investigating in a crawl space that the other company did not go in to and did in fact find a leak and repaired it. Thank you to that poor plumber who got very muddy in my crawl space to make sure I was taken care of.

Review 72 (2024-02-16 - Rating: 5)
First rate plumbing and heating is a great company! We had some kitchen sink issues and Ron Gutierrez, a great First Rate Plumbing and hvac specialist, was able to work with the receptionist to get us scheduled the same day! Valentino, the plumber was kind, courteous and respectful, and finished in a timely manner. A great experience!

Review 73 (2024-04-09 - Rating: 5)
For plumbing and HVAC, you wont find a better team out there!!I had a water heater leak that needed to be immediately fixed. The first rates team sent out two technicians, Patrick and Elijah. Both were very courteous and efficient and fix my problem in a couple of hours

Review 74 (2023-10-07 - Rating: 5)
My whole experience from start to finish was pleasant. I was needing a furnace and ac replacement and after all my research I chose to call on First Rate.I called the office and Shirley was kind and set up an appointment the Technicians to come out the very next day.Adam and Kevin came out to my house , the communication was awesome, they were very knowledgeable and gave me all my options. They set me up with an Advisor to go over my choices and prices.Ron came over and his personality and overall knowledge made me feel at ease about this huge and important investment for my home I was about to decide on.I chose what was best for me and he backed me up on every decision he made.the appointment to get it installed right there and then.David and Jude came to install and they were so awesome, very knowledgeable, got it all done in a day and a half, explained how to manage it and left everything very clean.This whole process was all set up and completed within 8 business days frome start to finish.I am so impressed on the customer service, knowledge and dedication this company offers and it shows in its employees.Thank you all for making this a great experience for me.

Review 75 (2024-11-08 - Rating: 5)
The best HVAC company in Albuquerque that is affordable and honest about what the real problems are unlike most HVAC companies in town that are screwing over households everyday in unnecessary charges.

Review 76 (2024-06-26 - Rating: 5)
Daniel represented with professionalism and his expertise was exceptional! First Rate is trustworthy and very reasonable. They have my loyalty from now on. A-+++

Review 77 (2024-05-24 - Rating: 5)
Two new package units replaced very quickly. New ductwork plus extension of power and control wiring. Very clean and professional looking installation. I highly recommend First Rate for your next home project

Review 78 (2024-05-02 - Rating: 5)
I had purchased club membership with first rate, which comes with winterizing and de-winterizing service. When I had called, for when it was time for both service to be done. Response was so prompt and customer service was above average, hvac tech Michael was courteous and respectful not to mention for informative. Im so pleased with the service and integrity that I renewed my club membership for the second time. Thank you Micheal and First Rate for making customer service a priority.

Review 79 (2024-04-09 - Rating: 5)
First Rate was able to send us a technician to diagnose our furnace problem on the same day as our call. The technician, Bill, was friendly and professional and quickly began to figure out our problem. He spent more time than we expected. He pinpointed the problem, made adjustments to prevent further problems and made recommendations for what we could do. It was apparent that he knew what he was looking at in both detail and in the larger heating picture of our house. The bill was fair. Highly recommended.

Review 80 (2024-08-01 - Rating: 5)
Amazing! Ron was so thorough and professional. They have a great product and Im sure we will be contacting them for their services in the future.

Review 81 (2024-12-14 - Rating: 5)
Outstanding customer service. Professional experts that were fast, fair, and great. Will always use.

Review 82 (2023-07-19 - Rating: 5)
Following an overall negative review, the Owner of the Company quickly contacted me. She stepped forward to make things right. She personally was willing to drive a significant distance to evaluate the cooling needs at our property. The estimator, who arrived quickly from Albuquerque, looked at our existing AC unit and actually found it not to be in need of replacement. He did provide some needed information on proper operation, made a few needed adjustments and helped to make things right. I would highly recommend this Company for their honesty, integrity, and desire to make sure their Customers are happy and satisfied!! Thank you Andrea!!

Review 83 (2023-06-22 - Rating: 5)
The First Rate Plumbing Heating and Cooling installed a mini-split ductless cooling and heating system in our home. The cost of the system was quite reasonable. The staff, from the office staff to the salesperson and installers, were very professional and responsive. The companys quality of service is excellent and done with minimum disruption in our routine. The new system works well, and we are delighted with the work. We highly recommend the company to others and look forward to using First Rate for our future heating and plumbing needs.

Review 84 (2024-06-20 - Rating: 5)
Came immediately on Monday after receiving phone message. Technician explained options clearly and the new water heater was installed the next day in less than two hours. Rebate brought price down.

Review 85 (2024-07-03 - Rating: 5)
All good, problem diagnosed and solved. My AC was not working due to a bad thermostat. It was replaced and AC cooling as it should. A+ service, prompt and reliable. Thanks Daniel.

Review 86 (2024-06-21 - Rating: 5)
Valentino Calabaza did a great job. My house was built in 1953 and it has its problems. Again, great job. Also, thank you for Patrick Mulcahy who assisted with some of the work.

Review 87 (2023-07-13 - Rating: 5)
First Rate installed a new HVAC system for us, after our old one gave up. They quoted pricing that was competitive with rates of other companies, but included a more efficient system. Our installers, Kyle and Sean did a great job and were very communicative throughout the installation process. The office staff are also excellent, and confirmed install windows and also scheduled a date for the city to inspect the newly installed system. First Rate does great work, and I wouldnt hesitate to recommend them.

Review 88 (2024-06-01 - Rating: 5)
The serviceman Jude was very friendly, professional and knowledgeable. He serviced our AC unit and had it up and running in no time at all. We were so impressed with their service that we signed up for the company’s membership program. We would definitely recommend this company for any of your plumbing needs.

Review 89 (2024-03-30 - Rating: 5)
Very satisfied with the service. My kitchen sink was plugged. I got an appointment in 40 min after my call. Mike was very nice and professional. Would recommend First Rate Plumbing service. Thank you!

Review 90 (2023-10-31 - Rating: 5)
I learned of this company from a neighbor that had used them and raved about the service, so I too scheduled them. The office staff was professional and responsive to my concerns and the scheduling logistics were very impressive. I had my furnaces and water heaters serviced and am now on a regular maintenance program. Thank you for keeping my family warm. Best, Andrew

Review 91 (2023-09-06 - Rating: 5)
What a team! I have used them for several repairs and a new water heater over the years, always knowing they are dependable. Kyle is especially great, getting to my house early (early!) and fixing my backed-up drain and sewer lines. He also had no problems getting into the crawlspace to check for drain damage and leaks. I cannot recommend Kyle and FirstRate enough!

Review 92 (2024-09-17 - Rating: 5)
I have these guys do my startup and shut down on my heating amd cooling. They are always on time and professional. The price is reasonable and I am satisfied with the work. The technicians are always courteous and efficient!

Review 93 (2023-12-29 - Rating: 5)
Kyle and his team did a superb job installing a new furnace. It was a complicated job involving removing the old floor furnace, and installing ductwork to the rooms. He was professional, pleasant and worked very hard to install the furnace as quickly as possible. Upon request, Kyle returned a few days later to make adjustments so that the furnace worked even better for our house.I also want to thank Daniel for diagnosing the problem with our old floor heater.Good Work Everyone! Thank You!

Review 94 (2024-04-20 - Rating: 5)
The technician who came to our house was very professional and knowledgeable. First Rate provided lots of communication before the appointment, and the technician showed up on time. I would definitely use this company again in the future!

Review 95 (2023-12-12 - Rating: 5)
Patrick and Elijah came on a service call to my home for a leaking shower valve. They called me 20 minutes before arriving , which I always like a heads up. When they arrived they were very professional and had the leaking valve fixed in no time. Patrick explained to me what kind of valve I had in the shower and it was simply just an old worn out gasket. Leak stopped, job done. Fast, easy. Thanks Patrick and Alisha for the fast service. Brian and Rita Grant.

Review 96 (2024-09-11 - Rating: 5)
Patrick came out to give me an estimate on My re-pipe on my Bathroom shower He was very professional And personable So we are hiring them immediately

Review 97 (2024-12-18 - Rating: 5)
We had an amazing experience with First Rate Plumbing. We had an emergency one morning and they were able to come out within a couple of hours. Plumber was very nice and professional. I would definitely recommend First Rate Plumbing.

Review 98 (2023-12-19 - Rating: 5)
Had a 25 year old furnace go out. Called First Rate and they responded that day. Came out, diagnosed the issue. I decided to replace rather than repair. First Rate had new furnace installed the next day! First Rate is professional, responsive and affordable! I highly recommend First Rate!!

Review 99 (2024-07-27 - Rating: 5)
Quickly identified issue with water heater and repaired a leak from a/c unit. Was happy with their professionalism and quality work.

Review 100 (2024-06-30 - Rating: 5)
The plumber (Valentino) was very skilled and professional! Definitely knew his trade!! Will use him again in the future. Very satisfactory outcome!

Review 101 (2024-12-05 - Rating: 5)
Patrick arrived promptly and fixed the problem really quickly. I’m very pleased with results.

Review 102 (2024-11-16 - Rating: 5)
I was very happy with the maintence services provided by Daniel. He was thorough, professional, and even noticed a problem with a major part of my tankless water heater and replaced it. When I schedule additional work from First Rate, I will request Daniel!

Review 103 (2023-11-15 - Rating: 5)
First Rate Plumbing and Heating did a great job with the installation and support of a new mini-split in our living room. The price was very affordable fitting within our budget. Kyle and Shawn did an outstanding job of coordinating the electrical, conpressor, and drip lines to our requirements. They placed the mini-split unit just where we wanted it in our living room. First Rate coordinated the inspection, which passed without issue.

Review 104 (2023-07-06 - Rating: 5)
We moved across the country into a house with 1940s issues, an ailing (and not up-to-code) electrical system, and a swamp cooler which had seen better days. Our plan was to install mini splits in both the main house and the casita.From the initial meeting and subsequent bid, Ron G. was both knowledgeable and responsive. He knew his subject matter, he didn’t oversell or promise anything he couldn’t deliver, and he made some suggestions to save us money and time.My husband met him, then I did, and we were both impressed by his familiarity with the systems, great explanations, and the ability to pivot when a change was requested.We had several electricians out to our home; all promised us an estimate, but we weren’t getting any timely response. When we explained this to Ron, he immediately pulled out his phone and called two vendors with whom he had worked. Within several minutes, the owner of one business stopped by, assessed the situation, advised what could be done, and named a date to have his electricians come and trace our mystery electrical circuits. When we discovered that the swamp cooler on the casita wasnt working, Sean came out to diagnose the problem, explain the issues, and recommend a solution.Our First Rate team of Kyle and Sean showed up early, with a great attitude, ready to work. The fact that they maintained this demeanor despite being 1) over six feet tall and 2) stuck in the crawl space for two days was impressive. They worked tirelessly, supplemented on one day by a few other First Rate technicians (Bruce, Jake, and Jude(?) Please excuse me forgetting their names, they were so silent and unobtrusive, I really didn’t get a chance to ask them), and even through the long days, they cleaned everything up (including vacuuming) before they departed every day.After discovering that one of our vents could not be used due to asbestos in the piping, Ron came to our house, in person, to explain the issue, the workaround, and an extra charge, which we felt was reasonable.Kyle and Sean worked grueling hours, made certain everything was correct, were extremely patient about answering questions, and maintained their proficiency and good-natured dispositions throughout.We’d like to recognize Ron, Kyle, and Sean (as well as their inconspicuous but much appreciated colleagues), for their excellent work, terrific attitude, and enduring patience. That’s professionalism.Thank you! We will be referring people to First Rate, which has lived up to the name.

Review 105 (2022-12-24 - Rating: 5)
We had a sewer line under our house break 5 days before Christmas. I called first rate on a weekend and unfortunately they couldn’t fit me in the schedule until Monday. I was bummed at first, but man… first rate plumbing sure did deliver first rate service. Andrea got her team out stat to assess the situation. She communicated constantly via phone and text and kept me abreast of everything. The guys who came out worked for 3 days straight 8am to 5pm and got a 5 day project done in 3. I can’t say enough good things about this dedicated team. Fair pricing and excellent communication and workmanship. Would absolutely use again for future plumbing needs.

Review 106 (2023-06-27 - Rating: 5)
They were able to work me into the schedule quickly. Communication was outstanding. Dave called and showed up early. Dave completed the job quickly and explained and showed me what he was doing. So appreciative as we have cool air in the house once again. Company follow up was terrific!

Review 107 (2023-12-08 - Rating: 5)
Ive been using FRPH for years and Im always very happy! I just had to replace my water heater and my heating system. Ron was so helpful in what I needed and explaining everything to me. Kyle, Elijah and Sean did such a great job and were very professional, nice and knowledgeable! Thanks you guys!!

Review 108 (2024-10-10 - Rating: 5)
Julian is a first rate individual! Professional and definitely earns five stars!

Review 109 (2024-12-07 - Rating: 5)
Julian was awesome! He was on time, informative and professional!

Review 110 (2024-10-22 - Rating: 5)
I have been a customer of First Rate Plumbing and Heating for years and have not been let down. Daniel was on time and very polite. Maintenance was done in a timely manner. His suggestion on some issues that could occur due to the age of appliances was very helpful. More budgeting to do. Thank you First Rate Plumbing and Heating, and Daniel.

Review 111 (2024-10-30 - Rating: 5)
The name describes the service and employees accurately. Knowledgeable technicians, speedy service and fair pricing.

Review 112 (2021-07-14 - Rating: 5)
Im very thankful I came across First Rate. My 18 year old A/C started having problems and couldnt keep up with the extreme heat weve experienced lately. As I worked my way through Google recommendations, every other company had a 1-2 week wait just to diagnose my problem, which wasnt going to work with daily temps in the upper 90s and 100s. I called First Rate because they had a high Google rating, and they came the next day. Their service technician was very professional, knew his stuff, and quickly found the problem. Long story short, I needed a new A/C because fixing and charging my old Freon unit wouldnt have been worth it (leak in the system, coils damaged). They quickly scheduled the install and I now have a much more efficient and quiet system. Their installers did a wonderful job and were friendly and obviously experts in their field. From the time I called them to the time the new A/C was installed was less than a week - if I went with a competitor, Id still be waiting for them to arrive to diagnose the problem. Im happy to have a cool house again, and definitely happy to recommend First Rate to anyone else. Great service!

Review 113 (2024-09-04 - Rating: 5)
I highly recommend First Rate Plumbing Heating and Cooling. Our hot water heater quit on us the Friday before Labor Day weekend, and after getting quotes from several companies, First Rate offered the most competitive price for the same water heater and replacement job. When Isaiah, the technician, came by to give us a quote, he even offered to do the work after-hours to ensure we had hot water for the holiday. Although we appreciated his offer, we let him enjoy his weekend and scheduled the replacement for Tuesday morning. Isaiah returned as planned, completed the work professionally and efficiently, and took the time to walk us through what he had done, answering all our questions with respect. The entire team, from the phone staff to the scheduling, install and follow-up for the gas inspection, was courteous and hardworking. A++++ service!

Review 114 (2023-08-30 - Rating: 5)
Professional from the very start!!! Speaking with Ron to schedule a service call was a pleasure; he had a technician come out within an hour of calling, and I felt at ease speaking with him about the problem.The technician Daniel was very knowledgeable, friendly, and professional. He pinpointed the problem with our air conditioner quickly and replaced the capacitor. Thank you!!!

Review 115 (2023-07-24 - Rating: 5)
Fantastic service! Everyone we worked with was very knowledgeable and professional. Our old cooler went out and they worked hard to fit us in their schedule. Our new cooler installation went smooth. Would 100% recommend!

Review 116 (2021-05-18 - Rating: 5)
First Rate Plumbing Heating and Cooling came out to install a new cooling system and their service was phenomenal! Everyone was professional and so nice! They answered all our questions and concerns! The technicians were so polite and kept their work space clean and tidy. Mario made certain recommendations for the installation and everything he recommended was right on point! Our neighbors and family have all been referred and will be soon customers! We are so happy from the first phone call to request an estimate to their office calling us a few days after installation to make sure we are pleased with everything. We will definitely be using First Rate from here on out!

Review 117 (2024-07-10 - Rating: 5)
First rate is the best! Kevin is Very friendly and professional. Explained everything he was doing and answered all my questions.

Review 118 (2022-10-20 - Rating: 5)
They were absolutely wonderful and I 100% recommend them. I had them remove my swamp cooler, install a new AC, water heater, nest system, and furnace. Everyone I interacted with was professional and courteous, and helped me along the way to getting my house the much needed upgrades. From the first call to the last handshake they were fantastic.

Review 119 (2023-11-04 - Rating: 5)
What a great company to do business with! They were prompt in handling my needs from the first call to the maintenance of my unit! The team is very professional, kind, and as a woman I don’t feel like they were trying to rip me off. I highly recommend this company for all your hvac needs!

Review 120 (2023-03-02 - Rating: 5)
I want to give kudos to Brad and Adam who came out to do service contract HVAC system maintenance and boiler maintenance service this morning. They were very professional and went over any issues with me. They took their time and helped me get off to a good start in my new home. I appreciate that they took time to make recommendations for my systems. I am really glad to be working with First Rate Plumbing Heating Cooling in Albuquerque!

Review 121 (2023-09-28 - Rating: 5)
Kyle and Sean did a great job at replacing my water heater and working on some ducting for my furnace. Very professional and polite. I highly recommend choosing First Rate for your plumbing, heating and cooling needs.

Review 122 (2023-10-18 - Rating: 5)
David Long came out today and worked so hard on fixing my AC. Very professional and hard working individual. David communicated very well throughout the process and kept me informed on the next steps. I am very very pleased with all that he did today!

Review 123 (2023-01-10 - Rating: 5)
We woke up one morning last week quickly discovering that our furnace was not functional. Our furnaces warranty was expired and we wanted to use a different HVAC service. We had a strong recommendation to try First Rate PHC. I called and talked to Shirley who said she would see if they could free up a technician that could come out that same day because we had no heat! She was successful and we scheduled an appointment for the latter part of the day. She followed up with an email confirmation and then when the time window approached, called back and informed us that the tech (Sean) was running behind. Sean indeed worked us in at the end of his day because he wanted to be able to get any needed parts ordered ASAP. I was convinced the problem was a defective gas valve. Sean did a thorough investigation of several possible causes and because of my interest showed and explained to me exactly what he was doing. He ultimately identified the problem (not the gas valve) and was able to fix it right then. Excellent, timely, and professional service for sure from both Shirley and Sean. First Rate will certainly be our go-to provider from now on!

Review 124 (2022-06-09 - Rating: 5)
It was time for our spring A/C maintenance and we were having trouble getting the system to turn on. First Rate got me an almost immediate appointment, much appreciated in advance of 90-degree weather! Our technician Sean called ahead to let us know of his arrival time and showed up promptly. He was friendly and professional; he spent some time with our multiple fuse boxes and got everything up and running in almost no time at all. He also rinsed off the compressor coil and vacuumed out the accumulated dust in the system closet. He tested all the components and warned us of a future, anticipated part replacement. The entire appointment was easy and stress-free. Sean is obviously knowledgeable and competent, and we appreciate his time and effort on our behalf. We are enjoying cool air thanks to him!

Review 125 (2024-10-27 - Rating: 5)
On time. Plumber was very courteous and professional. Work was well done

Review 126 (2024-09-28 - Rating: 5)
Plumber was knowledgeable and took the time to figure out the problem and come up with a solution. Very Courteous.

Review 127 (2021-11-27 - Rating: 5)
We have used First Rate 3 times now, twice were semi-emergencies and we were so pleased with the service every time (both from the customer service side and the actual work). This last time Brad came out to help repair our exterior faucet and he was professional, on time, and did a great job. Also we have found their prices to be comparable or slightly cheaper than the other plumbing/heating companies in town. At this point they are our go to company!

Review 128 (2023-10-30 - Rating: 5)
Was able to come out the same day and do the repairs necessary to get our radiant heat going. Very thorough inspection, and everything was explained to us. Will definitely continue to use First Rate Plumbing.

Review 129 (2023-09-13 - Rating: 5)
Kyle came over to access several backups that we had happening all at once in our plumbing. First Rate is our go to plumbing company, and Kyle is very thorough about assessing situations. We went from the potential of having a system back up with root blockage to drains needing to be unclogged in a few key spots. His thoughtfulness and professionalism is always welcome!

Review 130 (2022-02-27 - Rating: 5)
Excellent service. Had an issue with our furnace and they were able to send a technician in less than 2 hours. It ended up being extremely important because we received snow that night and I have a newborn. The technician was professional, friendly and fixed our issue immediately. Fair prices and no up selling other than the offer for their yearly maintenance plan.

Review 131 (2024-07-18 - Rating: 5)
Patrick is my man. His expert advice and quality install of my new water purification system was very much appreciated.

Review 132 (2024-06-25 - Rating: 5)
Kyle and Jude were extremely polite and professional when installing our new AC and furnace. They ran into some problems with the past workmanship but were able to fix the prior problems, (which made them work late). They answered all my questions and cleaned up after themselves. Thank you for a great job.

Review 133 (2023-07-19 - Rating: 5)
First Rate has provided quality work in the past. Theyve installed an A/C, furnace and water heater. They really came through for us when we needed help the most! My 99 year old Dad is in the hospital with a fractured hip and needed his A/C fixed ASAP! Mr. Ron Gutierrez, Adam and Jude all worked hard to get it fixed before Dad left the hospital. Jude and Adam worked on one of the hottest days of the year to rebuild his A/C. All of this was done at a reasonable price. Thank you so much for your help with my Dad, a World War II and Korean War Vet.

Review 134 (2023-04-04 - Rating: 5)
Kyle did an excellent job for us, repairing a leaking pipe. He was prompt, knowledgeable, performed quality work, and cleaned up the work area very nicely. All of this was done at a fair price . Based on my experience, I would highly recommend First Rate Plumbing and Heating

Review 135 (2024-05-18 - Rating: 5)
Your employee, Adam, is a professional. He answered all our questions. He did a GREAT JOB!! Serviced both of our refrigerated air conditioners, and replaced the filters. He was very pleasant, had a positive demeanor, and was customer friendly. He is a great asset to your company. He earned an A+ from us. Thank you much! Alvan R. & Martha T.

Review 136 (2024-06-08 - Rating: 5)
Great service - friendly, prompt and worked diligently to fix leaks and get the system running the way it needed to be. Highly recommend our technician Elijah!

Review 137 (2022-04-15 - Rating: 5)
We had our boiler replaced and it was accomplished quickly and efficiently. Brad and Shawn were pleasant to talk to and really knew what they were doing. I would heartily recommend this company. The service was exuberant as advertised.Several years later: We had First Rate out again. This time to fix a fountain, and again they worked quickly and professionally . We like dealing with such a good company and pleasant people. We will recommend them to our friends.

Review 138 (2024-07-13 - Rating: 5)
I was so happy that this company helped with a major leak happening at our house. Their employees were very helpful and knowledgeable.

Review 139 (2024-06-18 - Rating: 5)
They did a great job installing the new A/C, furnace and water heater in a timely fashion and made sure everything was done properly. They even adjusted the balance for me and saved me some money in the end. Highly recommended!

Review 140 (2020-12-02 - Rating: 5)
We used First Rate to replace our A/C and furnace. First Rate had recently done repairs to both our furnace and a/c units. Due to units age we decided on replacing both units. We contacted four companies for estimates. We made an appointment for a quote and First Rates sales person Mario arrived for the appointment on time, inspected our old system then outlined in detail several choices for us. After we accepted his bid Mario continued to follow up with scheduling details for the install crew. Great service from Mario as we always knew from him where we were in the schedule. The install went smoothly. A tech arrived the morning of install with the new equipment on board and began removing the old equipment. Later in the morning two additional techs arrived and the work proceeded quickly. About four in the afternoon the work was finished and the lead tech walked me through the thermostat programs and pointed out some of the code requirements for the new equipment. When the First Rate crew left when the installation was complete they left the the work area clean. First Rate also called for the City of Albuquerque mechanical inspection. The installation passed the citys inspection without issue. The inspector commented that they never have issues with First Rates work. Great service from Mario in sales the the techs who did the install. Very pleased.

Review 141 (2024-10-30 - Rating: 5)
I called him out to switch over between our furnace and swamp cooler. they sent a very friendly and knowledgeable technician who took care of it very efficiently. We signed up for their membership program to get the heat and cooling switched over summer and winter. Highly recommended.

Review 142 (2021-05-11 - Rating: 5)
We have been First Rate customers since we moved to Albuquerque. Theyre responsive, friendly, and provide top notch service. Quicker than other companies we have called to compare times/rates. They just installed 2 new swamp coolers at our house without issues. Mario is a great project manager and fun to work with. Jake and his team made the install day a painless experience, and they were all friendly/accommodating the whole time. Highly recommend this company!

Review 143 (2024-01-25 - Rating: 5)
The only way to describe First Rate Plumbing Heating and Cooling is AMAZING. They were so fast and easy to work with and came with unbeatable prices. Highly recommend!

Review 144 (2024-06-29 - Rating: 5)
Kevin was awesome. He was on time, had the job done quickly, and I’ll be seeing him again for the winter inspection.

Review 145 (2023-09-22 - Rating: 5)
We came home from vacation to a major water leak in our crawl space and we had to shut the water off to our home. This company was able to come out quickly and were able to replace the leaking section of pipe on the spot. They didnt try to upsell us with a total home re-pipe, as another company did. Their price was reasonable and they treated the situation as the emergency it was, to get our water back on ASAP.

Review 146 (2023-08-07 - Rating: 5)
First Rate is the place to go if you are having a hot summer. Please call Ron over there and let him know. The team at First Rate is quick and knows how to take care of any job. Our home went with mini splits and now my house is an icebox. Again great service and Ron made things so easy. Can’t recommend them enough.

Review 147 (2024-01-27 - Rating: 5)
THANK YOU Andrea for contacting my Mother Mrs. McCormick. I appreciate that you responded back so quickly to resolve the issue with the bill. My Mother was treated with kindness and respect. She was issued a fair refund. Thank you again for caring and resolving the complaint with integrity and professionalism. We will recommended your business to others like we have done in the past.Sincerely, Kami McCormick

Review 148 (2020-11-24 - Rating: 5)
First Rate installed a new recirculating pump for my hot water heater. I initially called B. Carlson and the plumber quoted me and wrote in the quote that the pump which they had installed two years prior needed to be replaced due to lack of maintenance on the water heater. This in effect would void the three year warranty on the part. When I called First Rate they said the wanted to investigate, and quoted me a cheaper price. When Brad came he discovered that whoever installed the water heater initially used galvanized pipe. It was almost blocked with corrosion and should have been replaced when the recirculating pump was installed initially. I now have brass replacement parts and a new quiet pump. I am extremely happy with the service I received and will definitely be using First Rate from now on. I very much appreciated them having the part with them when they came instead of scheduling me for an added appointment and I was scheduled within a week of when I called.

Review 149 (2024-10-21 - Rating: 5)
Made an appointment for after 5:00 p.m. on 10/26. Daniel phoned a little after 11:00 a.m. stating he could arrive in about 25 minutes which would save me the after hours service charge. Daniel and his co-worker were very informative in answering questions and quickly got the furnace up and running. First Rate Plumbing were the only ones able to get to my home quickly and save me another cold night! Thank you!!

Review 150 (2021-06-28 - Rating: 5)
I have gone through a LOT of Plumbers/Electricians.First Rate is definitely the best around. The owner was delighted to tell me exactly what they do when they flush a boiler (unlike any other company). The girls that answer the phone are very nice and knowledgeable. I have met a few of their service technicians. Brad is terrific and unlike other companys plumbers doesnt try to sell you new equipment. He gave me options instead of outrageous estimates. Sean was super too. Both guys were friendly but professional. They were prompt too. I really trust this company! Daisy

Review 151 (2022-09-17 - Rating: 5)
An overall great experience. Andrea was very helpful and informative. David and Sean did an excellent job installing the A/C system. It was a great experience and will recommend this company to all my friends and family. I’m looking forward to continuing doing business with them.

Review 152 (2024-11-27 - Rating: 4)
We are very pleased with the prompt and overall service we received again.

Review 153 (2024-07-26 - Rating: 5)
Absolutely excellent service, highly recommended. Kevin Guerrero and Jake were fast, friendly and knowledgeable.

Review 154 (2021-12-10 - Rating: 5)
I highly recommend First Rate Heating and Cooling! When our water heater went out I knew it was going to be a challenge to find someone to come out and help us right away and we were so relieved that they came out the next morning and was able to install the new water heater (and bring the area up to code) that same week. Kyle was absolutely wonderful explaining the process and what to expect from the new heater. He made what could have been a stressful experience a very positive one! Highly knowledgeable and friendly, Id recommend this company to anyone!

Review 155 (2024-05-03 - Rating: 5)
Patrick showed up bright and early and installed my kitchen faucet yesterday. He did a great job and cleaned up afterwards. In addition he straightened out a catywampus shower head and made suggestions to help avoid odors from the drain in our laundry room. Good work, Patrick! See you next time.

Review 156 (2021-06-14 - Rating: 5)
We have been using Desert Suns/First Rate for years. Recently, we decided to invest in a mini-split to help heat/cool a stubborn bedroom that never cooled down in the summer and was always cold in the winter. I always do my research and get multiple quotes before I select any company (even if I’ve used them before). I’m not always impressed with the lowest price, however I tend to focus on the overall value. Quality matters. I checked multiple companies for this project and am so impressed with First Rate. From the ease of scheduling with their friendly reminders, to their professional sales team who worked with us to determine the best solution for our system, to their expert installer that installed our unit with minimal obstruction, to the service team who takes care of our annual maintenance and any urgent service requests, to the follow-up call to make sure everything was seamless, I will continue to work with First Rate for all of our HVAC needs. Hands down they offer the best service and value in town. Huge thanks to Mario for always taking such great care of our family and to David for his first-class installation!

Review 157 (2021-12-24 - Rating: 5)
I strongly recommend First Rate Plumbing Heating and Cooling. David and Kyle optimized the heating distribution throughout a 23+ year old house that had previously been converted from a swamp cooling system to refrigerated air without the ducts being adjusted accordingly. Davids technical expertise and great communication skills to help me understand what was being done and why, were immensely beneficial and much appreciated. The heating is now much more even throughout the home and we no longer have some rooms feeling like a walk-in freezer and others melting you on the spot. It has been an amazing transformation and we are very happy with the work, their professionalism throughout the process, and strong customer-centric approach. Excellent service.

Review 158 (2022-04-29 - Rating: 5)
First Rate installed two new AeroCool Evaporative Coolers for us replacing our two MasterCool Evaporative Coolers. Everyone was professional, courteous and on time. Andrea came out to give us an estimate and explained our options. Jake and David did a wonderful job, from the removal of our old coolers to the installation of our new coolers. They were polite and kept their work areas clean and tidy. The office followed up with us to see if we were pleased with everything. We would definitely recommend First Rate for any of their services.

Review 159 (2024-01-12 - Rating: 5)
Kevin provided excellent customer service by locating a gas valve unavailable in town. He got the valve overnight and installed it immediately so our heat would work during the coldest night of 2024.

Review 160 (2023-07-31 - Rating: 5)
AMAZING SERVICE! First Rate was able to schedule me the same day to fix a backed up laundry drain. José was my plumber and fixed our laundry room drain in no time. He called before showing up, arrived on time, was clean and very professional. The cost was reasonable to snake the drain and Jose cleaned up the area afterwards. He showed respect for my home and explained everything. Finding a plumber thats skilled and knowledgeable that cleans up afterwards...a rarity these days, but thats what José did. Theyve earned my business and I will definitely be recommending First Rate Plumbing to all my real estate clients.

Review 161 (2024-05-06 - Rating: 5)
Adam was very professional and very very nice to deal with. Will always go back to First Rate for any work that is needed. Thumbs up!

Review 162 (2024-12-05 - Rating: 5)
We are looking to replace our hot water heater with a tankless water heater. Daniel showed up when he said he would and gave us a quote and a breakdown of the costs. Haven’t made a decision yet, but Daniel was prompt and professional. Good customer service. Would expect the same of his work ethic.

Review 163 (2024-11-04 - Rating: 5)
Professional service with prompt response times. Julian was fantastic and really went the extra mile for us to find and fit the right replacement part so that we were not without heat. We will definitely use First Rate again!

Review 164 (2023-07-31 - Rating: 5)
We just had a new Heat/cool system and Water Heater installed.It was a rather large project and Jake Barner and Jude Chavez made it as professional and painless as possible. They were so respectful of our home, our roof, even our 3 dogs that thought they should be helpers. Doing projects that large can be intimidating to homeowners, but from the Estimate (Ron Guiterrez) to the final vacuum. We felt very confident that we had made the right choice in using First Rate.

Review 165 (2022-09-05 - Rating: 5)
Absolutely amazing experience! Professionalism from start to finish. David, Kyle and Andrea are genuinely good humans. They treated my and my home with kindness and respect.I cannot say enough great things about this company and would recommend then to my family and anyone I meet!

Review 166 (2022-03-07 - Rating: 5)
I called First Rate last week to inquire about replacement of our furnace. We had, unfortunately, waited too long and by the time we called we had a significant leak. (We have baseboard heating.) Brad, our technician was immediately responsive and came over to give us a quote. I dont know that the quote was competitive because we had no time to get other bids. Even if we had, and maybe saved money, I wouldve probably gone with First Rate. They were back the next morning ready to do the work and did a great job of replacing our antiquated boiled as well as redoing much of the plumbing. (Our boiler was over 30 years old!) We will most definitely use First Rate and Brad again. Thank you!

Review 167 (2022-07-13 - Rating: 5)
Brad is awesome and very professional, super knowledgeable. We have had responsive service and timely turnaround from First Rate. Just had a new water softener installed and will be getting a water heater/boiler from them eventually. Thank you!

Review 168 (2020-05-15 - Rating: 5)
I just had my furnace and a/c replaced by First Rate Plumbing and I was extremely happy with the service I received from the original quote to the installation. Sean went out of his way to accommodate the roofing company and coordinate the installation of my new units. I am looking forward to working with them in the future.Today my heat with my Ecobee thermostat (which I dearly love) was switched over to air. Jake did a great job and was very respectful. It has been 9 months with my two new units and I am still very happy with First Rate Plumbing.

Review 169 (2022-07-18 - Rating: 5)
In July of 2022, I had a replacement and upgrade of my evaporative cooler system. Andrea Griego is a journeyman and President/CEO of First Rate. She answered every question and provided me with at least 4 different products and price points, as well as reasonable financing options. Her proposals included everything and there was no hidden costs.When her team arrived (Jacob and David), they worked quickly. Their work site (my home) was left exactly as they found it. They also made sure to educate me on my new system (Breezair).Its been 5 days and I couldnt be more happier with my new installation. The transparency of the expected work time, the cost and the respect they showed me and my home was above and beyond. I hope that you consider them and I hope that they treat you as well as they treated me.

Review 170 (2024-04-09 - Rating: 5)
Adam did an excellent job with my furnace and a/c service. In fact I think he went far and above to provide the best service for us.

Review 171 (2020-11-13 - Rating: 5)
As opposed to the person in charge of their AC business, there plumbing business is terrific. Knowledgeable, courteous and fair. We recommend there plumbing person, Brad, unconditionally.

Review 172 (2024-07-16 - Rating: 5)
David was incredible, he serviced our complex multiple units in detail with superb knowledge and proficient ability. He was respectful of our property with a phenomenal courteous attitude.

Review 173 (2024-06-04 - Rating: 5)
Very friendly, same day service when swamp cooler wasn’t working in 90 plus temp. The technician addressed all my concerns and was extremely nice!

Review 174 (2024-02-28 - Rating: 5)
Kyle and Sean installed a mini-split system at my house. They were fantastic! They explained everything and took care with my cats.Truly a great experience.

Review 175 (2021-06-02 - Rating: 5)
Knowledgeable, professional, kind. I had a great experience with First Rate. The gentleman who did the quote explained everything thoroughly, something I didn’t get from the other company I tried. He communicated well and worked with my schedule. Installation was great as well. They worked throughout the day and showed me how to work my new thermostat. Overall, A+ experience

Review 176 (2022-08-17 - Rating: 5)
First rate plumbing Installed a HVAC and Furnace for us and did an excellent job at a reasonable cost. I highly recommend them. I have known John Barner, co owner and the lead technician for a number of years and he has both integrity and is technically brilliant. I highly recommend First Rate.

Review 177 (2021-07-16 - Rating: 5)
I was so glad to find this business. Ive lived in the 505 all my life & have been through at least a dozen+ different companies for AC needs. My AC stopped working in the middle of 90 something degrees. I was able to get prompt service, efficient. The woman who took my call was pleasant & assured me the trucks were well stocked in case I needed a part. I did indeed need a blower relay & he did have the part on his truck! Im s very satisfied customer & will recommend & use this service again.

Review 178 (2022-01-29 - Rating: 5)
First Rate did excellent work when they took down our old tankless water heater and installed a brand new Navien system, with a Blue Max whole house water filter. The installation looks sharp, clean, and works like a charm. Also, their installation rates are very affordable and service top notch. I will definitely be using them again with our Furnace and AC unit.-Adam

Review 179 (2024-05-21 - Rating: 5)
Ben was right on time & very thorough in working on my air conditioning unit. He was professional, friendly, and offered several options for the repair. The unit is running perfectly, but if I have any trouble I will call First Rate Plumbing, Heating and Cooling. Great service & very fair price.

Review 180 (2023-01-16 - Rating: 5)
Heater/furnace inspection, maintenance Daniel/Danual ( not sure of the spelling) was early, answered all my questions, showed me features of my furnace. Made me feel safe about the operation of the furnace, showed me fail safe features. Didn’t try and sell me a furnace but troubleshooting what may be wrong. Did state may need one in the near future. Did offer a maintenance package for winter and summer for refrigerated ac. Very affordable and will use this company for all my needs!!! Thank You

Review 181 (2021-05-23 - Rating: 5)
First Rate has done excellent work on a bathroom drain problem that was recurrent. Two other companies had told me they would have to tear up my bathroom floor and fully replace the pipes. First Rate was able to clear the pipes, get things running for again and give me advice on organic/bacterial drain cleaners that would keep things running well while not damaging my pipes.Recently they came and set my evaporative cooler in order for the season. They were able to give me a next day appointment and again, we are very pleased with their service. Their prices are quite resonable too.

Review 182 (2013-11-10 - Rating: 4)
All staff I have dealt with down to the most entry-lever worker have been extremely professional and personable. Had an entire system installed to replace swamp cooler and gas heater about 3 yrs ago. Occasionally had problems with the thermostat. They replaced it several times at no charge. Always liked their repair people. Finally last month, the thermostat stopped working altogether. I asked for their top dog repairman and they sent out the boss of the service dept. He and his men found a shorted-out wire and spent nearly a day replacing it and the entire thermostat system. Now it works perfect. They charged me nothing. The owners and managers are respectable and fair people. It makes me feel good to deal with an honest company.

Review 183 (2024-04-27 - Rating: 5)
Valentino did an excellent job on my difficult repair job. He worked steadily and efficiently and cleaned up the work site when the job was completed.

Review 184 (2022-03-23 - Rating: 5)
From the estimate to the final work, First Rate Plumbing did an outstanding job installing our new HVAC system. David and his team were very efficient, clean, and made everything top notch. The inspector said this contractor did a great job! We highly recommend First Rate Plumbing. Thank you First Rate Plumbing!

Review 185 (2024-01-25 - Rating: 5)
Hands down the best heating and cooling company in New Mexico. They are all so friendly and extremely professional. They take pride in their work and answered all questions with expert knowledge!