Roto-Rooter Plumbing & Drain Service

Located in Wilmington, North Carolina

Address: 2708 Exchange Dr Unit C, Wilmington, NC 28405, United States

Phone: +1 910-408-4333

Rating: 4.9

Services

Identifies as women-owned
On-site services
Online estimates
Language assistance
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
Plumbers Caleb and Max, were extremely professional, clean, and personable throughout the entire time they were on site working. Their impressive knowledge and expertise led to a quick fix! I couldn’t be more satisfied with the services provided by these tradesman. If needed, Roto-Rooter will be called again thanks to these guys.

Review 2 (2024-10-27 - Rating: 5)
Jesse came out and was committed to solving our blockage issue. He troubleshooted while our family was still able to have dinner and enjoy the evening. He saved our weekend and had an amazing attitude the entire time! Highly recommend.

Review 3 (2024-12-27 - Rating: 5)
Ben came to my house to install a new toilet. He was prompt and actually put on slipons over his shoes before coming inside. It took him less than an hour to do the job. He was friendly and answered all my questions. Something i had dreaded having done was so fast and easy. He took away the old toilet and packaging from the new one. It was such a good experience that i will continue to use Roto-rooter in the future. I would give him a 10 out of 10.

Review 4 (2024-08-27 - Rating: 5)
My family and I had an unfortunate issue, but were fortunate enough to end up using Roto-Rooter. They were able to schedule us the same day within a few hours.Caleb and Lamar were absolutely fantastic to work with and be around. They were informative, thorough, and didnt hesitate to take the time to explain what they were doing and what it meant. We will be going with them in the future, without a doubt.

Review 5 (2024-10-31 - Rating: 4)
Both Ben & Derek were wonderful. They were very polite, punctual, & professional. Everyone I dealt with in the office were very understanding of my situation & helpful keeping me updated.The only possible negative was the cost of the repair. But if I had another situation that HAD to be done immediately, I would trust to call them again. And I would request Ben.

Review 6 (2024-12-04 - Rating: 5)
I recently had a huge leak in my apartment right after the Thanksgiving holiday and had to rely on Roto-Rooter in order to fix the problem. Thankfully they sent out one of their best, Ben. Ben was knowledgeable, helpful, and respectful of all of my belongings while he diagnosed the problem, then cleared and poured over 150 lb of concrete to fix it. He even stayed late to clean and clear his job site all while in great spirits. Ben, youre a hero and an asset to your employer.

Review 7 (2024-12-30 - Rating: 5)
Jesse was excellent. Explained the issue and got everything fixed. He is a great representative of your company!

Review 8 (2024-09-05 - Rating: 5)
Ben explained exactly what he saw under the house and showed me pictures of the necessary repairs. He was prompt, friendly and knowledgeable. The work was finished in a timely manner. Following the repairs he also sent photos of the neatly completed work. The office staff were always friendly and accommodating. I will definitely recommend Roto-Rooter for plumbing repairs!!!

Review 9 (2024-11-07 - Rating: 5)
I appreciate Roto-Rooter for answering my evening call and responding to my emergency! John was kind and very professional. He provided an estimate beforehand and explained his finding s afterwards. I quickly gained a peace of mind after what had been a very stressful evening. I would highly recommend Roto-Rooter!!

Review 10 (2024-10-18 - Rating: 5)
Roto-Rooter sent Ben, the technician we requested, within an hour of our initial call to inspect our water heater and outside shut-off valve and give us an estimate. He explained everything to us clearly and was very honest and straightforward. He was able to come out the next day to complete both projects. His work was exceptional and efficient. Ben and Roto-Rooter will be our go-to for all our plumbing needs.

Review 11 (2024-09-07 - Rating: 5)
Derek was great - courteous, helpful and professional. So were the two technicians who helped. Wed been dealing with a blocked storm drain and the resulting flooding of our parking pad for over 10 years and finally have the problem solved. Just wish we had called you all 10 years ago. Thanks!

Review 12 (2024-12-27 - Rating: 5)
John did a great job! He was very knowledgeable, patient and got the problem solved in a very timely manner.

Review 13 (2025-01-06 - Rating: 5)
Ben came out to unstop our drain. He was very efficient very polite and we recommend his service and ROTO ROOTER anytime.

Review 14 (2024-12-05 - Rating: 5)
Ben was amazing dealing with a frustrating leak in the foundation. Super thankful for all his help!Update: another leak, this time Lamar and Jesse were here all day working there butts off. Super thankful!!!

Review 15 (2025-01-01 - Rating: 5)
I had a service appointment on a holiday and the technician, Ben, was courteous, knowledgeable, and efficient. A great job all around.

Review 16 (2024-09-25 - Rating: 5)
I called Roto with an urgent issue of water coming from our ceiling. They got a technician out to us (Jesse) within almost 24 hours. Thankfully the issue was easily fixable, and Jesse did it free of charge because no real service was warranted. Jesse was also willing to look at a toilet issue for us while he was here. Roto called and texted me prior to Jesse arriving to let me know he was on the way. 10/10 recommend this company! We will be using Roto for any plumbing issues from now on.

Review 17 (2024-10-05 - Rating: 5)
Jesse was amazing to work with. He was informative, helpful, and took care of our issue promptly. We will definitely use them again.

Review 18 (2024-08-14 - Rating: 5)
BEN was a pleasure to have very knowledgeable. He was a blessing in disguise and Im thankful that he was my repairman. Complete professional and I can wash dishes again thank you very much if I could give him more than a 5 star I definitely would.

Review 19 (2024-07-05 - Rating: 5)
We needed emergency plumbing service on 4th of July, Roto-Rooter was able to get someone out within 2 hours, and their emergency fee was very reasonable compared to the other companies we called. The technician, John Hales was professional, polite, and very helpful with our questions. He was able to get us back up and running in just a couple hours. Definitely recommend Roto-Rooter!

Review 20 (2024-08-02 - Rating: 5)
Derek was absolutely incredible. Very efficient and was customer minded. Always included me in every decision and walked me through the process! Would recommend the company to anyone needing plumbing services.

Review 21 (2024-12-02 - Rating: 5)
John was professional,, clean, and friendly. He resolved our issue quickly and represented himself and the company well.

Review 22 (2024-10-27 - Rating: 5)
I had a problem with my main water line that needed fixing. The tech (Jesse) was awesome. Did good work, cleaned up and I’m glad that he was “the guy.”

Review 23 (2024-08-01 - Rating: 5)
John was awesome! Very friendly and professional. Thank you family of roto rooter! Definitely would use again and recommend!

Review 24 (2024-11-19 - Rating: 5)
Caleb and his trainee were both great. They were both very polite and professional.

Review 25 (2024-09-12 - Rating: 5)
Ben Stalans is earning a name for himself and for Roto Rooter with his friendly and professional manner; as well as quality workmanship. Thanks for prompt attention to our plumbing needs!

Review 26 (2024-12-05 - Rating: 5)
Jesse, Max, and Lamar all came here today and busted tail all day. Many issues came to fruition, but they solved them all. Couldn’t be happier

Review 27 (2024-07-11 - Rating: 5)
We were so so happy with our service. Ben Stalan, is someone you can trust and depend on. He knows what he is doing. We recommend Roto Rooter Plumbing and Drain Service. Thank you, for being their when we need you.

Review 28 (2024-11-28 - Rating: 5)
He was efficient and got our water back on in time to cook for my family for Thanksgiving. More expensive than we thought but Jesse done great job

Review 29 (2024-11-08 - Rating: 5)
Excellent serviceBen Stalans was very professional courteous and was very thorough. Will definitely use this company again

Review 30 (2024-07-17 - Rating: 5)
Caleb was excellent and knowledgeable. Had an emergency issue and they came within an hour and had me back up and running quickly and smoothly.

Review 31 (2024-07-31 - Rating: 5)
Amazing! Our Service Tech, Jesse, (Wilmington NC) was personable, knowledgeable, and dedicated to solving our Sewer Smell problem....even gave me tips on next steps should our smell problem came back....but it didnt!

Review 32 (2024-07-10 - Rating: 5)
Caleb was extremely helpful last night with the Emergency drain clog. Highly recommend if you need immediate assistance after hours. Thanks Caleb for your 5 star performance!

Review 33 (2024-04-19 - Rating: 5)
I contacted Roto-Rooter last night on their website and set an appointment for this morning. They communicated clearly, and John arrived first thing this morning with a helper named Derek. They were efficient, did an excellent job, and resolved the issue we had. I would highly recommend them and your service.Deb M.

Review 34 (2024-07-08 - Rating: 5)
If you have to deal with a plumbing problem, roto-rooter is the least painful option. Caleb specifically did a great job of explaining what he was doing and why and giving me tips for things to do going forward.

Review 35 (2024-11-03 - Rating: 5)
Thank you for a quick response on a weekend! John was super informative and explained the issue in detail. Highly recommended!!!

Review 36 (2024-11-26 - Rating: 5)
John and his co worker were very helpful and professional with helping my mom out.I appreciate it.

Review 37 (2024-07-29 - Rating: 5)
Jesse our technician was amazing very determined to fix our problem which required a specialized truck and second plumber Ben and I can’t thank them enough for saving our house that was built in 1969. If you ever need someone that is capable of doing a tough plumbing repair this team is who you should call.

Review 38 (2024-02-02 - Rating: 5)
We were extremely pleased with the customer service provided by Caleb. What started out as a “simple” drain cleaning became a repair to some tub piping. Caleb persisted with the job until it was completed. He was professional, efficient and did an amazing job. We would highly recommend Caleb and Roto Rooter for repairs.

Review 39 (2024-12-06 - Rating: 5)
Ben was very nice: professional and knowledgeable. He fixed the problem quickly and efficiently

Review 40 (2024-04-03 - Rating: 5)
We had a family heirloom ring go down the tub drain. Were on a slab leaving no other access. Caleb came and saw the ring with a camera way down inside. He had a few tricks to try and eventually retrieved the ring. Very professional yet personable and clever too. These folks are first on the list.

Review 41 (2024-04-10 - Rating: 5)
Called Roto Rooter and they promptly gave me an appointment within 2 business days. On that date Ben of Roto Rooter came out promptly. Explained the costs of all I needed after he carefully assessed each plumbing need I had called about. He checked each item carefully. He also told me what I did not need, which is to his credit and he and his companys honesty. When I decided what I needed done that very day, he promptly set about getting all the needed parts and solved my problem. Hen there was a small glitch, he got thevothercpart and all was completed that day. As you know many service folks do not actually show up, they are not always wanting to stay with their quote especiallybif there is a glitch, small or not. So my impression is this is an honest and efficient company. Also Ben is very careful to explain so a laypetson can understand and makes one feel confident he is someone who can be trusted. One thing I need I did not get done yet because the machine needed was out for repairs. But if I choose to get it done with RotoRooter, I am confident they will get the job done. And done well and quickly.

Review 42 (2024-05-25 - Rating: 5)
Ben Stalans was hands down the best! Came in and knocked everything out fast and perfectly! Great work and a great guy to have with your company! Our new water heater works great!

Review 43 (2024-02-01 - Rating: 5)
Caleb and Juan were both fantastic. They spent hours trying to resolve our issue. Very professional, put on booties when they came in, cleaned up before they left, and were friendly.Highly recommend Roto Rooter!

Review 44 (2024-03-27 - Rating: 5)
Excellent service. Had a snafu with an outside faucet early evening, called at 19:30, technician Ben called me shortly after, he got there at 20:35 after getting stuck in traffic from Leland. He replaced the faucet very quickly and was on his way again. Excellent guy, excellent service from Roto Rooter

Review 45 (2024-05-23 - Rating: 5)
John was an absolute pleasure!! He got the job done quickly and also said hed reach out to the county for the metal cap missing on my front lawn. I would absolutely use Roto-Rooter again for any plumbing issues! Great service!

Review 46 (2024-04-03 - Rating: 5)
Had an issue with our plumbing. Called Roto Rooter they showed up the same day. Ben figured out the issue very quickly and went to work to resolve the issue. Everything is working great thanks to Ben. I will use this company again.

Review 47 (2024-05-14 - Rating: 5)
We had a guest toilet that was plugged up. Jesse explained pricing based on what might need doing. Luckily for us the first option worked! Thanks Jesse for being prompt and professional and for explaining the pricing up front.

Review 48 (2024-01-08 - Rating: 5)
Excellent experience. Caleb was awesome! Very polite, helpful, and worked efficiently. He explained everything to me. Took photos so that I can have them showing the problem and how it was fixed.I would definitely request Caleb again.

Review 49 (2024-05-25 - Rating: 5)
John Hales repaired our water heater today at Oak Island. Wonderful experience. Explained it all and the cost. Just a super nice guy!!GH and Kathy Wilson

Review 50 (2024-07-30 - Rating: 5)
Excellent service received. Knowledgeable, professional, on time and friendly. Will use again. Thank you, Roto Rooter!

Review 51 (2023-11-21 - Rating: 5)
Both technicians, Ben & John (I think), were great. Very pleasant to talk with. Very confident in their skillsets. I already had a couple plumbers to try and fix this issue, but were unable. Ben made a suggestion with confidence that overall saved me time and money. He backed up his talk and had this nightmare of a clog fixed within minutes. Great folks, highly skilled, confident and honest. I just moved to this area and will tell you that Roto is who I will call from now on. Thanks guys.

Review 52 (2024-11-04 - Rating: 5)
Jesse Jewell did a outstanding job I will call Roto-Rooter for all plumping needs

Review 53 (2024-11-15 - Rating: 5)
Very personable and knowledgeable young man. Polite, concise and focused. Great job.

Review 54 (2024-08-20 - Rating: 5)
Ben was great. Answered all my questions. Gave a thorough explanation of the issue and fixed it.

Review 55 (2024-10-29 - Rating: 5)
Very nice and very professional answered all our concerns and very good service got the job done!

Review 56 (2023-12-19 - Rating: 5)
Customer service was responsive and sympathetic to my call for help. They scheduled same day service. John, the technician, spent 2 hours plus diagnosing and fixing the problem. He explained the process clearly, effectively resolved the problem and did a great job cleaning up. I hope I never need this service again but if I do Roto-Rooter will be my first call. Thank you.

Review 57 (2024-05-17 - Rating: 5)
Jesse was awesome, worked so hard and I got the result I hoped for. He was such a hard worker and pleasant person. Thank you so much for sending him to help me.

Review 58 (2024-12-02 - Rating: 5)
Jesse and his partner were fantastic! Thank you guys so much.

Review 59 (2024-10-16 - Rating: 5)
Both John and Caleb were polite, knowledgeable and caring. .

Review 60 (2024-04-11 - Rating: 5)
Caleb is definitely an asset to your company. He was very knowledgeable about what needed to be done.He was honest, reliable and an advocate for the customer when necessary. I will ask for him when next plumbing need is necessary.

Review 61 (2023-03-03 - Rating: 5)
Excellent company! We had a blockage which prevented us from using the toilets that started late evening (after 10pm). Called them and a real person answered the phone. The rep took our info and within a few minutes we had a confirming text someone would be out. Shortly thereafter we received a call from the technician Ben who confirmed our information and said he would arrive shortly, which he did. So pleased to know there is a professional, dependable company out there. Their rates were quite fair and the technician totally customer service focused. Thanks again Ben for taking care of the problem for us! We will definitely call them again if we encounter another problem. Keep up the good work!

Review 62 (2024-01-22 - Rating: 5)
Wow! Great service! You have no idea how your life will come to a top because of a kitchen drain stoppage. Caleb saved the day! Great service, super nice. Did an excellent job! Would recommend to anyone! Thanks guys!

Review 63 (2023-11-01 - Rating: 5)
Tyler was awesome. True professional and super friendly, he provided excellent service and it was truly a pleasure having him in my home. I would highly recommend this company and Tyler especially for any services they provide.

Review 64 (2024-12-30 - Rating: 5)
Very nice and professional and quick . Will use them again.

Review 65 (2024-03-20 - Rating: 5)
Caleb was both courteous and professional. He explained everything that he did and provided pictures. He is just a very nice fellow.

Review 66 (2024-01-26 - Rating: 5)
Three months of high water bills. Water Authority recommended that a plumber check it out for sometime of leak. Dan was very thorough in his examination. Finally concluded that the leak was not internal. Later discovered that the previous owner of the house had improperly installed an outside irrigation system. Water was back feeding into the main house water system. This took approximately 14 years to manifest and expose a faulty valve. Thank you Dan for finally figuring this issue out.

Review 67 (2024-06-28 - Rating: 5)
Did good job. Very pleased.

Review 68 (2020-09-03 - Rating: 5)
Great Professional Customer Service started from the very beginning when office staff answered my call. I had purchased a dishwasher from Lowes and set up delivery assuming that if I paid Lowes for installation that it could be installed the dayIt was delivered, but I was mistaken. They only pass your name onto a local business that will contact you within a week to schedule instalation sometime within another week or 2. In a panic I looked up who installs dishwashers and to my surprise Roto-Rooter came up, knowing that this company has been around forever specializing in plumbing emergencies, I called with all confidence that they could handle the job, and I am so glad I did! The young lady that handles scheduling and dispatch, answered promptly using the most professional phone etiquette, her friendly voice expressed a sincere eagerness to assist me and fast. She had someone at my home in less than 30 minutes after dishwasher was delivered. The gentleman that arrived at my door was just as professional, arriving promptly, very friendly, respectful of Covid restrictions, knowledgeable in his field and performed the task without delay. He worked efficiently staying with the estimated time frames provided, but also paying close attention to my property, not causing any damage to my woodwork and even cleaned up the area removing the old dishwasher and the packaging of the new one. I just cannot say enough good things about this experience, a job well done, fair priced and above all excellent customer service and friendlyness! I will use them again, and with out a doubt refer to all my friends and family! Roto-Rooter, I hope you know what two fine examples of great customer service that you have representing your business. Thank you for a job well done!

Review 69 (2023-03-28 - Rating: 5)
Katie answered the phone and was super nice and helpful. They sent Spencer to come helps. He was helpful and polite, professional, courteous. He was very informative about the job that needed to be done and explained everything very clearly. Nothing was left in the dark and made sure that I understood everything that needed to be done. I highly recommend you have Spencer come to your house and fix your problems he is the best.

Review 70 (2023-04-05 - Rating: 5)
Lamar was professional. Made sure I understood everything that was going to happen and what the chances of the repair working were. He was efficient and had the best attitude that Ive seen on a technician in a very long time. I recommend Roto-Rooter and especially Lamar for his professionalism and the ability to answer my questions and get my problem fixed very very quickly.

Review 71 (2024-05-31 - Rating: 5)
We found the main line had an obstruction last night and we were unable to use any of the bathrooms. I made the appointment online at around 10pm on May 30th for 8 am - 12 pm on May 31st.Ben and Hogan arrived around 8:30 am, asked what was going on, and got right to work. As they discovered issues with trying to find clean-outs, they let me assist and cut through the deck where they found the clean-out with a camera on a snake. After that, they found a broken pipe near another clean-out.I was provided regular updates on the issues and the cost for each repair. I was able to contact the home warranty company as Ben and Hogan worked in the heat. They completed the repair in a few hours.Both of these gentlemen were courteous and smiled through all of the hard work today. We have decided that this company is the only way to go when it comes to things of this magnitude. The price was fair and affordable. They get our highest recommendation!This was from 2022:The response time from call to arrival was less than 30 minutes - and we called after 4:30pm.Brian was very courteous and clean and informative. He took time to diagnose the problem as the plumber we had here 3 days ago did not complete the repair.He explained everything he was doing and asked questions about all of the sinks and toilets in the house to make sure it was only the places we had issues.Brian should be commended by his supervisor. If we ever have any plumbing issues again, we will absolutely use Roto Rooter and we will request that Brian come out on the service call.

Review 72 (2023-07-25 - Rating: 5)
Lamar was very professional, courtesy and absolutely the best. Thanks Lamar you are excellent for Roto Rooter. From the first call to the house call they all are professional and nice. Keep up the great work!

Review 73 (2024-05-06 - Rating: 5)
After calling 3 plumbers and waiting 2 days without a return call, I reached out to Roto Rooter, same day service with a very professional, competent, and very polite service tech and my issues were resolved. Thank you!

Review 74 (2023-09-11 - Rating: 5)
Ben did a great job! He came in after another plumbing company failed to do their job. He brought all the tools needed. He was very friendly, knowledgeable and I wished I would have called him first.

Review 75 (2022-09-22 - Rating: 5)
Very impressed with my experience from start to finish. Scheduling was smooth and seamless. Ben was excellent, professional, and great communication. He sent pics and videos of his work (we are not local). Pricing was very reasonable aside from having to pay the premium for service on a weekend. Would definitely call them again for any plumbing needs.

Review 76 (2023-06-01 - Rating: 5)
Kyle was very persistent and knowledgeable in finding the issue with my toilet. Ended up removing the toilet to fix the problem. He explained everything to me and was very helpful and professional. I would definitely use him again. Thanks

Review 77 (2022-04-12 - Rating: 5)
Brian and Lamar were awesome to work with. I called the office and they were at my house within half an hour to fix my broken water line outside. They were so kind and explained everything thoroughly to me. They finished the job quickly, and everything looks great! I appreciate them and their hard work so much and will definitely call again for any future plumbing needs!

Review 78 (2023-04-05 - Rating: 5)
Spenser of Wilmington arrived when he said he would be at my house. He explained the issues that my toilets were having. He fixed all of them and cleared a blockage in one as well. After he finished the repairs he did a second walk through with me to make sure all toilets worked properly. Spenser was very professional, courteous and knowledgeable!!

Review 79 (2024-05-24 - Rating: 5)
Never had experienced better customer service there willingness to work with your wishes and the care in there work is amazing. Highly recommend!

Review 80 (2022-09-19 - Rating: 5)
Very good service. We were having a problem with water backup in our bathroom. Called them at 3:35. Kyle arrived at 5:00 today. Really nice guy. Found our septic was full, but he ran a camera through the pipes and had seen we have a low spot with standing water. Sharon that answered the phone was very nice too. 1st time using them. We will call them again if we need them. Thanks for fast service.

Review 81 (2023-11-10 - Rating: 5)
My 94 y/o mother lives with me and when I couldnt unblock the toilets I called roto rooter. Ben Stalens arrived on time at 10 pm. He was efficient and professional and really saved the day!

Review 82 (2024-07-06 - Rating: 5)
John was great. Very friendly, professional and helpful on explaining situation.

Review 83 (2022-10-06 - Rating: 5)
My washing machine flooded my laundry room due to a clogged drain in a hard-to-reach location and I was so upset. I called Rotor-Rooter and they answered the phone fast. No waiting for customer service! I got scheduled immediately by a woman with a lovely phone voice and pleasant manner. She said they could send someone THE NEXT DAY (!!!), but I asked for the day after. All communication by phone, text, and email was courteous, friendly and timely. The staff provided ample reminders by text, email, and voicemail. Michelle reached me by phone 30 minutes before arrival to make sure I was ready for the technician. I quickly received a another text and email that provided his name and photo, which showed me that the company cares about customer safety and confort. If another customer told me they missed an appointment with Roto-Rooter in the Wilmington area, I’d be certain it was the customer’s fault.When the technician, Cole, arrived he was professional, yet kind. He explained things brilliantly. He didn’t just fix my horrible problem in a tight-squeeze location, but he brightened my day. I can’t say enough nice things about him. As a business owner, I supervised a lot of people over the years and if Cole was on my staff, he’s the kind of guy I’d give a a raise often enough to make sure no one could poach him from me.I have forgotten the names of other wonderful people who helped by phone when I had a question, so I’d like to thank the whole team and management. From start to finish, my laundry room disaster turned into a surprisingly nice experience.

Review 84 (2023-09-04 - Rating: 5)
Quick, efficient and knowledgeable. Hishakim is very friendly and personable individual. Roto-Rooter is fortunate to have individuals of his caliber representing them. I hope I dont require their services again any time soon but if I do, I would certainly call them and request Hishakim.

Review 85 (2024-11-08 - Rating: 5)
Our plumbing technician Jesse found the problem clog in our sewer drain and fixed it, plus he provided advice to prevent future clogs. His supervisor arrived to video the pipes and assured us that they were clean and free of any problems. Both were very personable and professional.

Review 86 (2022-11-22 - Rating: 5)
We had a sudden plumbing issue and Kyle came out after 4pm on the same day we called. He was extremely quick to arrive, figured out the problem, and fixed it as best he could given the last minute notice. This isn’t our first time using Roto and it won’t be our last, everyone is always so kind and professional! I think Kyle is coming back at a later date to fully fix the issue but our pipes are functioning for now!

Review 87 (2023-03-23 - Rating: 5)
Cole was excellent! He was friendly, very knowledgeable and fast (not to mention he showed up early!!!). I would definitely use him again for any plumbing needs. Highly recommend!

Review 88 (2023-01-19 - Rating: 5)
Spencer was professional and efficient in his evaluation and repair of a faulty toilet. He kept me appraised of necessary steps to resolve several issues. I would highly recommend this young man as a seasoned plumber who knows his craft and appreciates his customers. Again, job week done. Thank you!

Review 89 (2024-11-12 - Rating: 5)
Im so glad I called Roto-Rooter. Jesse was a true professional and a nice guy. He went over different ways to take care of my problem. And as it turned out the cheapest way, was the way that worked.Thanks again Jesse.

Review 90 (2018-08-17 - Rating: 5)
They were very polite when I called and ended up being very timely and reasonable.Ryan was absolutely fantastic! Extremely knowledgeable, polite, and explained everything.I couldnt be happier with service or the price.I had another quote that was more than double the price, and it is not possible to have been any better than Ryan.Rooter rocks , problem solved!

Review 91 (2022-08-17 - Rating: 5)
This was quality service, Dylan was very fast, unclogged the drain once to get what seemed like a good fix, but then he went the extra mile to find all of the clogs. It took a lot of extra effort but I was assured about the quality of the job. He also took care to be sanitary for a very dirty job. It helps that this was a 24/7 service and he showed up at 11 to fix this emergency problem.

Review 92 (2024-08-01 - Rating: 5)
Derek was very professional and did an amazing job!

Review 93 (2021-05-28 - Rating: 5)
Kyle was AMAZING. This was honestly the best customer service Ive experienced. Kyle went above and beyond to make sure I had everything I needed to complete the job. I will definitely be using Roto Rooter again and referring them to my neighbors and friends. Im so happy I decided to go with you guys for my service needs.

Review 94 (2022-07-15 - Rating: 5)
Repair technician was sent almost immediately. Lady receiving my request was extremely courteous and efficient. Lamar was a joy to work with; professional, friendly polite and efficient. He explained every option to solve the problem and explained the end result as to what was needed.

Review 95 (2023-02-19 - Rating: 5)
We had a problem with water backing up in the showers and sinks at 9:30 p.m. The women we spoke to about an emergency appointment was so kind. Kyle from Roto Rooter came within a short period of time and explained what was the problem and the options. He was a great communicator, professional, and personable. Five stars for our late night solution to plumbing problems.

Review 96 (2023-01-07 - Rating: 5)
Kyle was fantastic. Explained everything to us and provided options for the repair based on pricing. He was very professional and worked quickly. He cleaned up after the repair. I highly recommend Kyle.

Review 97 (2022-04-21 - Rating: 5)
Cole was on time. He was very knowledgeable. He took time to answer all my questions.As we all know our economy is in hard times. Cole is an outstanding representative for your company. I hope you will reward him and increase his salary. He did not mention this to me. This is my suggestion. If I need service I will certainly call again and request him again.

Review 98 (2024-03-17 - Rating: 5)
Cole Accardi arrive promptly, diagnose the problem, and took appropriate steps to remedy the situation. He was professional, polite, and hard-working. Our issue with our drains has been resolved and we are very pleased.

Review 99 (2021-09-21 - Rating: 5)
My total appreciation goes out to Latonya, who took my initial call. She treated my concern and situation as if it were hers. Five minutes after we ended our initial call, she called me back to inform me that someone was dispatched to my house. It only took 20 minutes (from the time of that return call) to have a repairman show up to my house. Latonya...I am deeply grateful to you!Brian the repairman was very kind, professional and efficient. While working in the rain, he was able to successfully repair the main water line connection.My thanks to Roto Rooter for hiring employees such as Latonya and Brian. They took the weighted emergency off my shoulders!

Review 100 (2024-11-16 - Rating: 5)
Ben is a real professional! Very knowledgeable and explained things well in laymans terms.

Review 101 (2022-10-25 - Rating: 5)
Our plumbing issue was not a simple fix. Ben and Spencer spent several hours at our house ruling out and diagnosing the problem. From the initial phone call requesting an appointment to the guys packing up and cleaning where they worked we were pleased with the service provided by the Roto-Rooter team. We will recommend Ben and Spencer to our neighbors. Thank you for your efforts today and your thorough explanations throughout the process.

Review 102 (2023-12-22 - Rating: 5)
Kyle was outstanding with his customer relations and explaining things to me. Very courteous, and professional personality.

Review 103 (2023-03-01 - Rating: 5)
Spenser did a fantastic job on taking out our old water softener and re doing the pipes. We were told that the water softener was turned off and by passed. We have dealt with low water pressure for 3 years now. Spenser figured out that was the source of our problem. I can now run everything in the house at the same time and have no water issues. Would recommend him to anyone.

Review 104 (2022-12-28 - Rating: 5)
I called Roto-Rooter Wilmington NC to assist my parents in need of pipe clearing. They immediately sent Ben out to give an estimate. My parents were pleased and decided to do the job. He was very professional. My parents were thrilled with the job he had done. Its been 4 yrs and finally Ben solved their issue. Thanks my parents are so pleased thanks Ben at Roto-Rooter of Wilmington, nc

Review 105 (2018-11-11 - Rating: 4)
Cole was wonderful! I accidentally fell asleep while waiting for the call that they were coming, so I missed my spot. He still showed up around 6pm, and worked diligently to solve my weird problem (I live in a century-old house and NOTHING about it is normal!) He was very informative, explaining every step to me, and worked hard to keep my costs to a minimum, while still ensuring thorough and effective work. My only complaint is that the company doesnt give you a set appointment time or time frame. Due to this, you have to be at home the entire day waiting for the call and if you miss it, you get skipped over. This is a very faulty system and could easily lead to frustrated customers. This would be an easy fix for Roto-Rooter. Otherwise, Id completely recommend this company. Customer service with the telephone staff was also pleasant and excellent!

Review 106 (2022-06-29 - Rating: 5)
Made an appointment to have a leaking toilet repaired, and their first available opening was three days out. On the afternoon of the day before, they called to say a slot opened up, and could they send a tech. He (Lamar) arrived within a few minutes, fixed the problem quickly and competently, and was on his way. I was pleased with the whole procedure, and will use them in the future.

Review 107 (2022-09-15 - Rating: 5)
Cole was professional and friendly. Completed the job in a timely manner and didn’t mind doing an additional job I inquired about while he was here. He seems very knowledgeable, honest and trustworthy. Thank you!

Review 108 (2024-01-05 - Rating: 5)
From scheduling the appointment, to punctual arrival, to courteous and expert service, the technician (Caleb) was fantastic and efficient. I highly recommend.

Review 109 (2020-03-31 - Rating: 5)
From the very first time I called for an estimate, they answered every question I had promptly and professionally. Colby was awesome and really knew was he was talking about. I got many estimates but decided to go with them because they left such a great impression on me. With all the craziness happening right now, they were very clean and sterile and got the reverse osmosis done in no time! Would definitely recommend to anyone for future plumbing needs!!!

Review 110 (2022-07-12 - Rating: 5)
Dylan was very professional, polite, and calm. He explained my options and the cost. Very satisfied with his work. There was another gentleman with him who was also professional and polite. Would use Roto-Rooter again.

Review 111 (2023-02-14 - Rating: 5)
I had a unique block in my lines that required a professional. Ben was not only quick to handle the job and resolve the problem but he is very knowledgeable and helped answer a lot of my other plumbing questions to help me plan my expectations accordingly. I will be using them exclusively in the future, they know what they are doing.

Review 112 (2023-06-13 - Rating: 5)
Our pipes were backed up. Our service guy, quickly and efficiently cleared the blockage. He was so nice and respectful. Thank you Kyle!

Review 113 (2023-01-09 - Rating: 5)
Lamar provided excellent service, especially as the issue included working on a 50-year-old water system with practically no access to the old corroded piping inside concrete walls; not to mention this was after unsuccessful attempts made by 2 previous plumbing companies. Nice guy, great communication, friendly, polite, efficient and fast! Thanks, Lamar!!

Review 114 (2020-07-03 - Rating: 5)
Very organized scheduling with multiple modes of communication. They showed up on time and completed the work efficiently and in a very professional manner. They wore masks without request for the safety of their customers. A bit pricey but you get what you pay for. Excellent job for all of this team.

Review 115 (2021-08-04 - Rating: 5)
Brian was very helpful. We found an active leak in our garage coming from the water heater and soaking our floor/wall. It was just over an hour and a half between calling for an emergency appointment and repair (new part install) completed. Highly recommend!

Review 116 (2022-03-18 - Rating: 5)
We had an after hours plumbing issue. A pipe connected to our washer broke and water was gushing everywhere. A technician was sent out almost immediately, arrived within 30 minutes, quickly assessed the situation, gave a quote for the repair, and was friendly, professional, and knowledgeable. Repaired and cleaned up within 2 hours of us calling. Would absolutely use this service again.

Review 117 (2023-03-31 - Rating: 5)
I cant say enough about the technicians, Spencer and Kyle for their professionalism and knowing just what to do in a multifamily 6 plex with water backing up. Spencer was onsite, on time and him and Kyle did more than we expected including helping Kure Beach town do what they needed to do to solve any further problems. Salt Water appreciates your time and its great to have vendors you can rely on! Thanks Roto Rooter and your office staff who was also very helpful and friendly!

Review 118 (2021-03-11 - Rating: 5)
I was really pleased about the prompt, professional service that I got from Brian today. Between my call to request someone to come to my house for the leak to when Brian was able to complete the repair was under 2 hours! I definitely would recommend Roto-Rooter for any of your plumbing needs!

Review 119 (2022-08-05 - Rating: 4)
Dylan was on time, professional and efficient.we brought down a new dishwasher to have installed. I only have one item to share. The cost to install was higher than the cost of the dishwasher. Other than that it was a great experience. Dylan took the time to educate us on the dishwasher’s many features. If not for the exuberant cost this was a perfect experience

Review 120 (2023-01-10 - Rating: 5)
Roto-Rooter and Cole are very professional and responsive. I called them for a bathtub drain problem and they sent Cole within the next hour. Very honest, would tell you the estimate upfront prior to doing any work and answer all relevant concerns. Now we know who to call!

Review 121 (2024-10-08 - Rating: 5)
Hes the best and always gets it done

Review 122 (2017-10-23 - Rating: 5)
After battling with my kitchen sink and drains for almost a week I called Roto-Rooter. They responded the same day. Dan was very professional and it was obvious he knew what he was doing! Great job! I would use these guys again in a heartbeat, and recommend them highly!

Review 123 (2023-01-27 - Rating: 5)
Brian Gray was out early on a cold morning. Made a careful diagnosis. Offered a choice of solutions. Fixed the problem drain quickly and showed camera footage of inside the pipes. Gave advice on preventing problems and things to keep an eye on. Great, fast service!

Review 124 (2022-11-04 - Rating: 5)
Before I say anything I have to say Lamar at Roto Rooter is hands down the best worker I have ever had come into my 80 year old house to make a repair! I had two local plumbing companies come out and tell me they could not fix the stoppage in my kitchen sink. They also told me it would take 2-4 days from the time I called for me to see a technician. I called Roto Rooter and within 30 minutes on a Friday Lamar was at my house with a smile and the BEST attitude! Within 30 minutes he had fixed the problem and even took the time afterwards to share how my houses plumbing was most likely organized and how to spot issues before they became big issues. I can not recommend this company and this technician enough! Lamar went above and beyond and because of him Roto Rooters in Wilmington will be my first and only call for plumbing moving forward!

Review 125 (2023-01-04 - Rating: 5)
Brian showed up on time and quickly ascertained the problem. He was able to fix the issue and complete the installation of a new shower head quickly and efficiently. He did a great job!

Review 126 (2024-01-26 - Rating: 5)
Mitch Lambert was excellent! I would highly recommend Roto-Rooter...If I need a plumber in the future, they will be my first call!

Review 127 (2023-03-29 - Rating: 5)
Roto Rooter has helped us several times. We always call them! This time, Ben did a repair on our outside plumbing. We are always pleased. Thank you!

Review 128 (2022-12-31 - Rating: 5)
Kyle was a excellent tech. He is very knowledgable. I have had a drainage problem every year. We have decided that the kirkland toilet paper i use is too think and just dosent get.soft enough to just flush out it bundles up after awhile and then i have a problem. I will be using scotts from now on.

Review 129 (2023-06-01 - Rating: 5)
All of the technicians which included Kyle, Lamar, Cole, and their manager Brian were all excellent and resolved the toilet blockage permanently. I would highly recommend Roto Rooter to anyone that needs their services.

Review 130 (2022-10-17 - Rating: 5)
Ben was very knowledgeable and professional. He thoroughly checked the entire house for leaks and then replaced the cartridge for the tub stopping our leak. We will definitely be calling Roto Rooter again.

Review 131 (2024-07-08 - Rating: 5)
Amazing and friendly plumbers and great pricing. Everything was done correctly.

Review 132 (2021-02-01 - Rating: 5)
I highly recommend Roto Rooter for all plumbing and drain needs if you want professional work done right the first time. The technicians Kevin and Ceejay arrived on schedule and performed superbly. They were professional, courteous, and kept me informed throughout the entire process. Im pleased with the work and the entire experience.

Review 133 (2022-07-18 - Rating: 5)
Absolutley GREAT experience with Cole Accardi and the Roto Rooter team. Cole did such a great job while working around my schedule. Truly a professional. Will definitely be calling Roto Rooter next time and asking for Cole. Job well done!

Review 134 (2024-09-20 - Rating: 5)
Jesse was great. Very kind and knowledgeable. You’re lucky to have him.

Review 135 (2020-09-21 - Rating: 5)
First off LaTonya was very cheery and professional on the phone, she also was able to provide me a plumber the same day (3 businesses I called before Roto couldnt get here in a day or two). Secondly, the window she gave me was exactly when Robert showed up. Robert was amazing. He looked at the situation explained every step to me and let me know if we have to do this it is this much, if I have to do this it is that much. He completed his tasks and kept me informed after each task and why he was doing what he was doing. At the end it ended up being a of all the way to the back of my homes sewer lines. He used 3 different machines and was able to get the clog. He was very professional and even ASKED for the update on the Roto shield... How can you say no with such professionalism. The poor guy wore a mask the whole time and as much as he could stayed 6 feet away. Im a talkative person and the whole time he was very patient with me and played along with the conversation. 10/10 tip to bottom. I will not hesitate to call these guys up if I ever have an issue again. I wish every company was like this one.

Review 136 (2023-11-27 - Rating: 5)
Lamar did a great job of diagnosing the problem and then fixing it. We definitely will call RR again if we have a problem.

Review 137 (2018-04-12 - Rating: 5)
Roto Rooter has a very fast response time and their technicians are courteous, professional and extremely knowledgeable. We have used them at our business numerous times and they do a great job.Don B.

Review 138 (2018-10-27 - Rating: 5)
Sudden plumbing problems are never welcome, but especially with a 5-day old newborn in the house, we were at our wits end when we called Roto Rooter of Wilmington. Ryan came in, treated us and our home with respect, was quiet for the baby, and assessed our problem and a solution efficiently. Dan was also able to completely and quickly take care of our issues and was personable but also professional. If you want local feel with a professional company, this is the one to choose. We will recommend them to others.

Review 139 (2023-05-23 - Rating: 5)
Extremely fast and were able to come out within an hour of my calling to book an appointment. Had everything fixed in under an hour as well. Would highly recommend their plumbing services!

Review 140 (2024-02-06 - Rating: 5)
Very nice young man. Explained what he was planning to do and the associated costs. Worked quickly and within the time frame as discussed.

Review 141 (2023-11-21 - Rating: 5)
Richard did an amazing job! He was an absolute professional and I would highly recommend him for all of your plumbing needs!!

Review 142 (2020-01-16 - Rating: 5)
We called several companies who could not even give me a time they could come or couldnt come same day. We had an emergency and needed attention asap. They came right away and did a great job. Very nice and professional. We would highly recommend this company!

Review 143 (2022-11-11 - Rating: 5)
Brian and his helper were great. Came quickly, diagnosed the issue and replaced the faucet. Very professional. In and out quickly and cleaned up their mess and hauled away trash.

Review 144 (2020-01-12 - Rating: 5)
I called Saturday about my washing machine backing up into my bathtub. Was told it would be a while before someone could come due to him doing another job in Wilmington and having another job after that one. I said ok. We still had 2 baths to use. Later I was told it would be Sunday morning. I was ok to wait. The tech came, pulled the toilet and started running the line to clear it. He got everything cleared and reset the toilet, cleaned up and I was very happy with his work. He was very pleasant and informed.I gave 5 stars because of this call. Previously I had the same problem in the same toilet and tub just 2 months prior. They sent out a different tech and he did not do half of what this tech did. I feel certain if the first tech had done his job as this tech did, I would not have needed them to do the job again. Hopefully this time will take care of the problem....I plan to call into the office about having to pay again for a job that should have been done as thoroughly as the tech that worked today. He made sure everything was complete this time. My 5 stars is for him personally!! Great job, thank you.

Review 145 (2022-07-27 - Rating: 5)
We called to initiate the process of converting a detached garage into a living space. After the many companies we have asked to come out, they were the most efficient, knowledgable, and practical with the next steps. I highly recommend!

Review 146 (2024-03-30 - Rating: 5)
I had been dealing with another plumbing company today I was won over by rotor rooter John Hales was excellent easy to talk to explained everything thanks so much

Review 147 (2024-09-18 - Rating: 5)
Great Customer service! - Forest Hills Apartments

Review 148 (2024-05-15 - Rating: 5)
Caleb did an excellent job!! Roto Rooter is the very very best plumber in Wilmington!!

Review 149 (2024-03-05 - Rating: 5)
Very good service. Well pleased. Ben does a great job. Would highly recommend!

Review 150 (2020-03-12 - Rating: 5)
One week after having Roto-Rooter my toilet over flowed into my shower and tub again. I was so upset so I called Roto-Rooter and told Michelle my problem. She was supportive and reassuring and said she would get a technician to my house the same day. She said it would be after lunch which allowed me to run errands in the morning. Mitch came about 3:00 that same afternoon. He reassured me he could fix my problem and he probably could fix it without charge. I was so thankful and relieved True to his word he did that in very little time. I’ve even really pleased with the service and the professionalism of the employees.Many thanks Roto-Rooter.

Review 151 (2021-09-29 - Rating: 5)
Excellent customer experience from beginning to end. Making the appointment was easy unpleasant and follow up was outstanding. The technicians were knowledgeable and skilled and completed the job as promised.

Review 152 (2019-01-28 - Rating: 5)
Our church experienced a waste line blockage and we contacted Roto-Rooter online. The entire process was spot-on from start to finish.Alex and Dan showed up promptly, did an excellent job figuring out what the problem was, answered all my questions, and were very professional and courteous.I would definitely contact them again when we need plumbing services.

Review 153 (2022-07-17 - Rating: 5)
I was very pleased with the service Ben provided. He showed on-time, made sure the job was done right by checking and rechecking and was also very personable. Thanks for getting us moving again!

Review 154 (2021-05-21 - Rating: 5)
Kyle was amazing. If it wasnt for him we wouldnt have known what was wrong with our septic tank. He was very knowledgable and professional. He was willing to get his hands dirty. Id reccomend Kyle to anyone.

Review 155 (2024-02-06 - Rating: 5)
Caleb was very professional, explained what he was doing and nice on top of everything else.

Review 156 (2024-12-24 - Rating: 5)
Great job Caleb and Max

Review 157 (2021-11-25 - Rating: 5)
Brian was the absolute best. He explained everything in great detail and was very professional from start to finish. I highly recommend this business and would definitely use again, if needed.

Review 158 (2021-09-05 - Rating: 5)
Great phone customer service. Very professional. Tech Brian was knowledgeable, professional and worked hard at clearing a stubborn clog. He got me out of a jam on a holiday weekend. No hesitation on calling them again

Review 159 (2018-10-03 - Rating: 4)
I liked the fact that a real person answers the telephone. I like that they are able to send a plumber in a timely manner. I like that they give you a heads up on the approximate time they will be there. I do have one complaint about the person who did the work for me and that is the fact that ha was sloppy. I would suggest that you require your workers to put on those paper booties when they enter a house and clean up better after the job is done.

Review 160 (2019-06-28 - Rating: 5)
Dan came to our house within the timeframe that was given to us, and someone called me before he came to make sure it was a good time. He diagnosed the issue with our toilet and took care of it quickly. Highly recommend this company!

Review 161 (2024-04-17 - Rating: 5)
Caleb and his team member were extremely efficient and very professional.

Review 162 (2020-02-11 - Rating: 5)
Roto-Rooter did a great job at a reasonable price! Everyone was very professional and knowledgeable. They were able to come out the same day. I highly recommend!

Review 163 (2019-11-05 - Rating: 5)
As an out of state property owner, I worry when there are plugs in drainage lines in rental property. One call to this very helpful office solved it all: service was scheduled directly with the tenant to suit her schedule. I was given an estimate that was true. This company took the anxiety out of solving a plumbing problem. I will definitely use them again and highly recommend them-- they are friendly, efficient, skilled, and good, honest communicators.

Review 164 (2018-10-12 - Rating: 5)
I had an outside drain issue. I called to get someone out to my home, was told someone would be out to my home, not too long after I rcvd a call saying someone was on the way, 10 mins later technician was at my door. Ryan was professional, very knowledgeable, very understanding and kind. He explained everything so I could better understand. He took his time and really worked to solve the problem. He also gave me good advice. I wanted to give him a great review and let others know you pay for what you get. I sure hope Roto-Rooter knows Ryan is a great company asset and they should be proud that they have someone like him working for them. I will definitely recommend Roto-Rooter to everyone I know and to request Ryan!!! Thank you Roto-Rooter and a big thank you to Ryan!!!

Review 165 (2023-01-10 - Rating: 5)
Brian Gray was the plumber sent to me by Roto-Rooter. He came on time, checked out the problems and gave me an estimate. He was efficient -- and a pleasure to talk to!

Review 166 (2018-08-31 - Rating: 5)
We are a Student Housing complex with 400 beds and recently had the pleasure of working with Roto-Rooter. There was a leak in one of our showers that could have ended up causing a lot of damage but they came out and fixed it within an hour of calling them. What great service!! We appreciate you guys and will continue using you for all our plumbing needs in the future.

Review 167 (2023-02-23 - Rating: 5)
Spencer was an awesome guy coming out to our property at well past 3am to help handle and find the problems going on with our septic alarm. Would definitely call again if needed

Review 168 (2020-02-07 - Rating: 5)
Thank you for helping us out of an emergency situation with water filling both bathroom floors. The response was almost immediate and the work was done in a very professional manner and quickly. We will definitely use your company again. Thank you again.

Review 169 (2023-01-20 - Rating: 4)
Gave me a 4 hour window , but tech didnt arrive till after 5 hours. Ben Stalans did do a great job and was very knowledable.

Review 170 (2022-02-18 - Rating: 5)
RotoRooter Plumbing - Technician-BenI was desperate to finish a dishwasher install job. I finished the electrical and hot water line but ran out of gas hooking up the drain line to the garbage disposal. Ben came to the rescue and finished the drain line then checked all my work for any leaks. He balanced the dishwasher and secured it to the underneath of the counter. We performed recommended tests with the dishwasher.Ben performed excellent work. I recommend RotoRooter Plumbing for expert workmanship and reasonable costs.

Review 171 (2022-11-09 - Rating: 5)
Ben was great he came out within an hour . He was very knowledgeable and honest and very personable.I will absolutely call him every time from now on

Review 172 (2021-07-19 - Rating: 5)
As new homeowners we were worried this was going to be a big and expensive job but Brian came out and was very professional and walked us through exactly what was wrong and how he fixed it! Very appreciative and will definitely be coming back for any needs in the future!

Review 173 (2018-03-24 - Rating: 4)
The service man, Cole, arrived on time and completed the repairs quickly. I was pleasant and tidy. The cost was on the high for these minor repairs. I had one faucet replaced, one joint soldered, and one existing valve tightened. $225 approximately. That included a charge of $28 for a faucet/spigot/valve to provide water supply to my washer. It costs $8 (includes tax) at a national home improvement store. I think this markup of 220% on parts is mighty sneaky.

Review 174 (2019-03-15 - Rating: 5)
Dan and team did a great job at our church. There was a blockage that was causing all the bathrooms to back up and were unusable. They worked together to get the job done. I will definitely use them again!!!

Review 175 (2023-01-14 - Rating: 5)
Spencer was awesome. Me and my wife loved him. Got the job done fast and my daughter thought he was pretty cool

Review 176 (2022-12-05 - Rating: 5)
Responded quickly, gave a clear explanation of the issue and options for repair. Talked through options with us so we could make a good decision, then very quickly executed the repair.

Review 177 (2024-08-05 - Rating: 5)
Ben did a great job, hard to get at places but was able to get the pipes clean. Thank you.

Review 178 (2023-02-07 - Rating: 5)
My husband said all went well and Brian was prompt and did Master plumber cleaning and repair. Many thanks for making the weekend better. Ill call next time.

Review 179 (2019-05-07 - Rating: 5)
Alex Groff was the field rep that handled the issue I had with my kitchen sink. If you choose their services cross your fingers you get him. Or just request that he be the one to help. He handled the work with integrity, offer advice and best practices and even clean up after himself.

Review 180 (2024-09-25 - Rating: 5)
He was very professional and hard working

Review 181 (2024-04-19 - Rating: 5)
Jesse and Ben did a great job. Professional, Efficient and Polite.

Review 182 (2022-07-11 - Rating: 5)
Cole was professional, knowledgeable, courteous and efficient. He’s an asset to Roto-Rooter.Thanks to Roto-Rooter for always being available, affordable and provide excellent workmanship.

Review 183 (2020-02-27 - Rating: 5)
I had a bigger project that needed to be done and I was having such a problem finding someone. Then I called Roto-Rooter of Wilmington and I found exactly what I was looking for. They where helpful, on time, experienced, transparent about what they where doing and keeping me informed. Will use them again and recommend them anytime.

Review 184 (2024-05-14 - Rating: 5)
Plumber was knowledgeable and professional. Solved our problem and explained everything he did.

Review 185 (2018-07-25 - Rating: 5)
I own a laundromat here in Wilmington and had some drainage issues that were causing some serious problems. They were here the following day after my call and the tech worked hard to eliminate the source and we were able to see a difference in the water flow. Since the service Was done about 3 weeks ago, we haven’t had the issues return. Thanks Roto-Rooter Wilmington. I will use you again if needed.Jon H.Wilmington, NC

Review 186 (2024-12-17 - Rating: 5)
Timely response and excellent service!

Review 187 (2018-08-27 - Rating: 5)
A++ to the folks at Roto Rooter of Wilmington. They came out when another local plumbing company was unable to repair a damaged pipe at our house that caused a leak within one of the walls. Dan and Cole were extremely professional and always on time. Cole was able to find and fix the issue very quickly and offered multiple solutions to prevent the issue from happening again in the future. While they were at the house I had them give me a quote to install a tankless water heater and they were almost $800 cheaper than anyone else in town. They completed the water heater install and preventive repairs promptly and I would not hesitate to use their services again or refer them to friends and family. Easy to give them 5 stars when they truly earned 10.

Review 188 (2023-01-06 - Rating: 5)
Spencer was terrific. He was very knowledgeable, courteous and professional. We are extremely pleased with his service call.