Mr. Rooter Plumbing of Wilmington

Located in Wilmington, Delaware

Address: 47A Germay Dr, Wilmington, DE 19804, United States

Phone: +1 302-330-7018

Rating: 4.6

Services

Online estimates
On-site services
Wheelchair-accessible seating
Wheelchair-accessible toilet
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-28 - Rating: 5)
Zach, Joseph, John and Brandon did a good job in fixing the clog in the sewer line. They were friendly and professional and make sure that I was able to get the house ready for Thanksgiving. Shoutout to the excavator guy .He stays until 9 to make sure all the soil are properly distributed.Highly recommended!

Review 2 (2024-07-10 - Rating: 5)
Liz and Kyle were great, they were very polite and cleaned up after themselves. Prices were competitive for sure! Will definitely use Mr Rooter again for my next plumbing concern.

Review 3 (2024-08-03 - Rating: 5)
Kyle came over on a Saturday to fix my sink. He was very professional and polite. Will use this company every time for a plumbing issue.

Review 4 (2024-01-26 - Rating: 5)
Always prompt and professional. Weve used Mr.Rooter a couple times for sewer issues and have had nothing short of a great experience. They are very knowledgeable and explain everything, from the diagnosis, to the procedures used to get you up and running in full detail. They really take the time to make sure you feel at ease before they leave. Thank you Mr.Rooter!

Review 5 (2024-02-23 - Rating: 5)
Had an emergency on a holiday and they were here within 2 hours. Would highly recommend them!!!So, I have to update my review. Our emergency turned into a major repair. What started out as water backing up into our basement ended up being a total replacement of the sewer pipe that leads from our house to the main sewer line.When they came out on the holiday, they tried 3 times to clear the drain and the main pipe in the basement. They were able to clear a significant amount, but they found that the worst of the blockage was almost 30 feet from the house. It was possible the pipe had partially collapsed from previous work the water department had completed the previous year. Before they left, they stated their expert would be out the next day.They had a sewer expert at our house the first thing the following morning. They said we would be their first appointment that morning and they didnt lie. Darryl was prompt and brought more equipment to try and trouble shoot the problem further.Long story short, the aging pipe needed to be replaced. It wasnt what we wanted to hear, obviously, but Darryl went over every step of the process in a clear and concise way so that we understood fully what this would entail. We were advised this could possibly be a 2 day job because of the depth of the pipe and due to other utilities being buried close. They were out here bright and early Thursday morning and began. The whole crew worked tirelessly and methodically and actually completed the bulk of the job in one day to our amazement. As i type this the morning after, they have just finished seeding the area and covering with straw.I truly wish i could offer them more than 5 stars. We have every intention of relying on Mr. Rooter for all of our plumbing needs, big or small. We are so grateful for their service!

Review 6 (2024-04-10 - Rating: 5)
I had the plumbing maintenance inspection done on my home for the first-time. Liz was very thorough with performing the maintenance. She was also very professional and courteous.

Review 7 (2024-08-21 - Rating: 5)
Kyle was prompt, professional and informative. Excellent workmanship. Trusted salesmanship.

Review 8 (2022-06-20 - Rating: 5)
I cant say enough great things about this company! We had a water leak in the basement that required excavation of our flower beds to fix the problem. Zach was our main contact and he was friendly, knowledgeable and very responsive in helping us figure out how to handle the situation. On the day of the job, Zach was here....but his team (Derek, Chase & Liz) were all amazing! They were thorough, easy to work with, very skilled and the job they did was extraordinary. They used pads so that the excavator didnt damage our lawn and they even brought in 2 bags of mulch in the end to ensure the landscaping looked great after the excavation! The service they provided was beyond my expectations, and I would happily use them again for any plumbing issue in the future.

Review 9 (2024-06-07 - Rating: 5)
Kyle came to our house and was friendly, quick to diagnose the issue, and did an excellent job repairing our shower. Thank you!

Review 10 (2024-05-09 - Rating: 5)
Our experience was very positive. Even though the reason for calling wasn’t ideal, they responded quickly and professionally and were able to help out fast.

Review 11 (2021-11-27 - Rating: 5)
Mr Will & his co worker associate were on time, very professional & friendly. They explained the problem with the clog & the best approach. I really really grateful. The day before Thanksgiving!!! They saved our holiday dinner. I just love those guys !!!😘🌈💝

Review 12 (2024-07-05 - Rating: 5)
Third time I’ve called these Folks for plumbing issues- Why? Because they did a great job on the first two problems. 👍🏼💪🏼

Review 13 (2023-09-29 - Rating: 5)
I have been a Mr Rotor customer since 2018. They are respectful of my property and always cleanup after themselves. Never had a callback because not done right the first time.

Review 14 (2024-11-21 - Rating: 4)
Punctual,very professional and extremely engaging. Very good experience, and by the way, the problem was definitely fixed!

Review 15 (2019-02-01 - Rating: 5)
Received honest and professional service. The technician who came out (Zach) took the time to explain and answer our questions which allowed us to make the right decision. He couldve recommended unnecessary/expensive services. Instead he ended up resolving our problems while saving us hundreds of dollars based on estimates from other companies.

Review 16 (2021-08-26 - Rating: 5)
I called to get my water tested for minerals and they came out right away and booked the appointment to install a filter not even a week later. Everything was explained to me on what our water looked like and how the filtration system would work. I was very impressed with the services and how well they explained everything that was happening.

Review 17 (2024-01-17 - Rating: 5)
Liz was my plumber. She was prompt, efficient, knowledgeable, professional, and personable. She answered all of my questions. She is an asset to the company.

Review 18 (2024-03-13 - Rating: 5)
Mr. Rooter plumber, was on time for our scheduled appointment. He was very professional and explained what the plumbing issues were and what was needed for the repair.

Review 19 (2021-10-06 - Rating: 5)
We replaced a wall mount toilet originally installed in 1958. They researched and kept us informed of the problems finding the right toilet, though they made an error in selecting the toilet. They explained what went wrong. They had to order a different toilet that finally solved the problem. They made no excuses for the error and explained how that happened. Their honesty and integrity is what impressed me.

Review 20 (2021-08-26 - Rating: 5)
We had a completely clogged sewer line due to ROOTS. Twice they tried to clear with heavy duty snake machines, but after viewing with the camera it was clear to all that the line was filled solid with tree roots. Consultation with supervisor Nick resulted in a plan to replace the cracked line at the connection to the main and install outside cleanouts to facilitate service in the future. Daryl, Derek & Max worked as a fine crew. Daryl on the machine expertly dug down 9 feet to the sewer line, and found the issue and then Derek did the dirty work in the pit under the guidance from Daryl above. Max rounded out the crew doing the go for work and keeping materials and tools at the ready. Good teamwork all around. Cannot say enough praise for Daryl - he is the best and a great mentor for others.

Review 21 (2019-04-29 - Rating: 5)
Had a blockage in the main sewer line and attempted to clear it for several hours. Called Mr. Rooter at 9PM on a Saturday and Nick the franchise owner picked up. Wasnt routed to a call or message center. Described the issue to Nick and told him I needed a main sewer line cleanout and asked for an approximate cost. Cost for main sewer line cleanout was $199.99 and the weekend callout rate was $49.99. Among the three companies I called, Mr. Rooter was the only one that would provide even an estimated cost without first dispatching someone.The technician Alex arrived next day at 1PM, well within the 3 hour window Nick had mentioned the evening prior. Alex called ahead of time and gave me a heads up he was on his way. Alex was polite, engaging, and professional. Completed all the work in 30 minutes. Based on the findings, theyll also send a camera technician out to scope the line.Fast, efficient, and *100%* worth it vs. the time spent fighting with it on my own. Will absolutely call them in the future if an issue arises.

Review 22 (2024-04-23 - Rating: 5)
My tech was very knowledgeable and also very courteous. He took of the problem and assured me that all would be well

Review 23 (2024-10-29 - Rating: 5)
My technician was very knowledgeable and spent the tint to do the job right. She was fantastic!

Review 24 (2024-11-28 - Rating: 5)
Darryl and his team were fast responding and professional, preventing my house from a big clogged up problem!

Review 25 (2019-04-17 - Rating: 5)
I was contacted by a tenant with an issue regarding her sewage drain being backed up. Since our company manages so many properties I figured that I would give Horizon a call or Roto rooter. So I gave those two companies a call at approximately 7 PM I was told that they do not go in that area even though they have been to our properties in that area before. I googled plumbing near me and Mr. Rooter came up so I gave them a call.I was given a time frame between 8pm-10pm I assumed that they were going to come out the following day but when the lady told me that they were coming out that night I couldn’t believe it. I received a message from Mr. Rooter, with the technicians name and info.Sal was there in a timely manner, diagnosed the problem and fixed the problem. Wow wow wow. I was totally satisfied, the tenant was totally satisfied.Sal was professional, helpful, pretty much he took my headache away so we will be using Mr. router going forward.Thank you,AnthonyMcleen

Review 26 (2024-09-13 - Rating: 5)
Thank you I received excellent service!

Review 27 (2022-04-01 - Rating: 5)
Very was a pleasure doing business with your company. The gentlemen that came to do the work Zack and Winston was great workers and knowlegable workers. I would recommend your company to family and friends. Thank you for your service

Review 28 (2022-04-21 - Rating: 5)
I have used Mr Rooter several times now and they never disappoint. There customer service is beyond excellent and every technician I have had has been wonderful. I will never use anyone else.

Review 29 (2024-01-29 - Rating: 5)
We loved the service. Good price and excellent service. Liz Hanby was the technician.

Review 30 (2024-05-09 - Rating: 5)
Excellent service and my Plumbing Professional Justin was very knowledgeable and informative.

Review 31 (2022-07-20 - Rating: 5)
The repair guy came out quickly and determined he had to order a part. He was back with the part in a couple of days. I thought it would take weeks so I was pleasantly surprised.

Review 32 (2022-05-04 - Rating: 5)
The service is top notch, from customer service to the techs who do the repairs, I felt as though they treated me fair. All costs were explained up front and were good value.

Review 33 (2022-07-09 - Rating: 5)
LIGHTNING fast, professional work. felt comfortable with the work being done, the explanation of issue and the cost. will never use anyone else, based on this experience.

Review 34 (2020-01-04 - Rating: 5)
I highly recommend Zach Hanby.I used him several times.Although he consistently performs each job quickly,the quality is still beyond excellent.

Review 35 (2022-08-09 - Rating: 5)
Their professionalism is really awesome. They were always on time to do the work and they listened very attentively.

Review 36 (2022-11-18 - Rating: 5)
Justin was professional, he cleaned up when finished and protected the inside of the sink cabinet as he worked.

Review 37 (2024-08-09 - Rating: 5)
Justin was the best

Review 38 (2024-06-25 - Rating: 5)
Justin was very friendly and quick

Review 39 (2024-04-02 - Rating: 5)
Chris was very professional and got the job done.

Review 40 (2021-07-19 - Rating: 5)
Top notch service and employees. Even when they had to return, which they had a feeling would happen, they took great care of us.

Review 41 (2022-06-19 - Rating: 5)
Mr Winston was on time and was to fix the blockage in our toilet..we will certainly use your companies services if needed.

Review 42 (2022-01-22 - Rating: 5)
Very professional & explained everything that was going to be done, definitely would reccomend!

Review 43 (2020-06-15 - Rating: 5)
The Mr. Rooter technician resolved our problem and when we realized there was a remaining issue came the same day to resolve.

Review 44 (2022-07-08 - Rating: 5)
Technicians were punctual, thorough, and of very high quality. Work was completed as promised and my questions were addressed with respect and detailed responses. I am very pleased with the outcome and would recommend Mr. Rooter to anyone. I will use them in the future for plumbing-related needs.

Review 45 (2022-08-26 - Rating: 4)
Great service the gentleman who arrived really knew God everyone and had experience on what he was doing great job

Review 46 (2021-03-03 - Rating: 5)
Zack Hanby and Derek Adams were very courteous, they showed up on time and did a great job fixing my leak. All in all, they turned a very bad situation around for me and I would recommend this plumbing company to anyone. Thanks for all you did !!

Review 47 (2020-12-12 - Rating: 5)
Courteous and very professional. Zach took the time to explain everything to me and answered all my questions. I will definitely be calling them again for all of my plumbing needs