Benjamin Franklin Plumbing of Wilmington DE

Photo of Benjamin Franklin Plumbing of Wilmington DE

Located in Wilmington, Delaware

Address: 410 Meco Dr, Wilmington, DE 19804, United States

Phone: +1 302-524-7437

Rating: 4.9

Services

  • On-site services
  • Repair services
  • Credit cards

Categories

  • Plumber

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Comments

  • Review 1 (2025-01-02 - Rating: 5)

    Nick did an amazing job assisting us today with our main drain clog. He came quickly once we called and upgraded our issue to emergency status. He was happy to answer all my questions and never sounded annoyed or angry that I was asking so much. He was very kind and respectful. Please do whatever you can to keep Nick and others like him with your company. We will now be return customers because of him!

  • Review 2 (2024-12-28 - Rating: 5)

    I called at 1 am and asked if they could send someone out that day and they did. The accurately diagnosed the problem and then fixed it. They left the area clean and price was very reasonable for the service provided. Ive used this company prior to this and after this service, they remain my first choice for a plumbing issue.

  • Review 3 (2024-10-11 - Rating: 5)

    Shaun called and provided the time he would be arrived. He arrived on time, quickly evaluated what needed to be done and immediately started. He completed the job promptly and cleaned up after he was done and asked if everything was done correctly. He also mentioned if the same that required the repair started again to call and they would come out

  • Review 4 (2024-10-19 - Rating: 5)

    Ben Franklin plumbing was great from the first inquiry I made on thumbtack. Responded next day, and had availability exactly when I needed! Got confirmation call from tech, within arrival window, he was there in 15minutes, problem assessed, options quoted, to final resolution of issue I abt an hr.Forrest was awesome- professional, friendly, thorough.Cost was what I roughly expected but better, it was not more massive issue, nipped early.I highly recommend, and they are my contact and company for future issues!! Already in my contact list!🙂🙂

  • Review 5 (2024-10-07 - Rating: 4)

    They came 40 minutes after I called about my plumbing emergency. Shawn was very professional. He went over the process and billing before he started the work. It was a bigger job than anticipated, but he was able to stop the leak, so we could use our facilities and schedule an appointment quickly.

  • Review 6 (2025-01-02 - Rating: 5)

    Great service from initial call to finish. Austin was knowledgeable, friendly and most helpful. Will definitely call again for ay of our needs!

  • Review 7 (2024-12-30 - Rating: 5)

    Carlos did a great job. Fixed a pipe with a pinhole leak under my house. Very efficient, professional, and friendly.

  • Review 8 (2024-12-07 - Rating: 5)

    Nick came out again after sneaking our drain line a couple days ago. He made it seem like it was not a bother for him. Instead of shaking again, because he had tested the line before he left the first time. He capped the other outlets by our double laundry sink and plunged one of the laundry tub drains. He figured there was still lint on the sides of the drain and the plunging helps to loosen that. Testings this time produced a normally fast flow. I was pleased with those results and his experienced and knowledgeable methodology to get those results. This second visit came well under the 30-day warranty given by Benjamin Franklin on their work.

  • Review 9 (2024-12-06 - Rating: 5)

    Prompt, professional, very friendly. Benjamin Franklin has remodeled 2 bathrooms and completed several other projects for us. Always reasonably priced and reliable, they stand by their work. You cant go wrong with Benjamin Franklin Plumbing.

  • Review 10 (2024-10-21 - Rating: 5)

    Shaun is an outstanding technician . He is professional , knowledgeable and thorough . Shaun patiently answered all of my questions and gave me quotes for each job . He cleaned up in each area that he worked . Highly organized and skilled in his profession. I would recommend Shaun for all plumbing issues. 😃

  • Review 11 (2024-09-13 - Rating: 5)

    Henry and his crew were very informative and also professional. Henry went above and beyond to make sure that our project was done in a professional and timely matter. We will definitely be using Benjamin Franklin plumbing for all of our plumbing needs

  • Review 12 (2024-11-12 - Rating: 5)

    New water heater - fast, dependable, and reasonably priced service that went very smoothly. Very pleased!

  • Review 13 (2024-12-04 - Rating: 5)

    Arrived on time. Was polite. Gave a quote on on all costs and options. Took time to answer all question.Installation are completed as scheduled & Chad explained what we needed to know to take the proper care of the thankless water heater.

  • Review 14 (2024-08-02 - Rating: 5)

    This is the second time that Sean has been out to our house to unclog our drains and he has been so helpful and communicative every time! Both times he has been able to come out and solve our problem the same day! Life saver- 10/10 would recommend

  • Review 15 (2024-12-03 - Rating: 5)

    My Technicians were Grayson and Sean.They both were totally professional but also pleasant and friendly. A totally great experience!!Can’t recommend enough!!

  • Review 16 (2025-01-03 - Rating: 5)

    Matt G did a great job! On time, quickly diagnosed the problem and took the proper actions to remedy the problem! Great service!

  • Review 17 (2024-05-13 - Rating: 5)

    My water heater was 16 years old. I thought I was just going to get an estimate for a new one and imagined it would take a long time to install. They had one on the truck and it was installed in one hour. Very professional. Highly recommended.

  • Review 18 (2024-11-06 - Rating: 5)

    Sean was quick and professional. He was knowledgeable about the issues I was experiencing with my drainage and provided me with expertise on my options and recommendations.

  • Review 19 (2024-12-11 - Rating: 5)

    Easy booking process and guys (Henry P and team) were there within a couple hours. Job to replace water heater was done quick, easy.

  • Review 20 (2024-06-27 - Rating: 5)

    I was so happy that Benjamin Franklin answered and came out the same day I called. I really appreciated that since we weren’t able to use our kitchen sink. Nick unclogged the sink and offered to have someone come back out to check to be sure we have it vented to prevent future backups. I really appreciate a company that looks out for your best interest. Nick was also very friendly!

  • Review 21 (2024-08-06 - Rating: 5)

    Every interaction I have had with Benjamin Franklin has been great. Shawn was great this morning as well performing a checkup on my Hot water tank. I will be using them again for all my plumbing needs.

  • Review 22 (2023-10-03 - Rating: 5)

    Michael G. Did a phenomenal job explaining my options, helping pick out a replacement kitchen faucet, and had tremendous customer service. Wonderful, quality job in a kind and courteous manner. I am completely at ease with my installation and new faucet!

  • Review 23 (2024-06-10 - Rating: 5)

    We had a new dishwasher installed today. Michael did a great job. He took his time explaining everything he had to do and why. He went above and beyond to make sure we didn’t have any problems. His knowledge and experience along with his care for customer satisfaction made this a very pleasant experience. I’ll definitely be a lifelong Benjamin Franklin customer. Thank you again Michael!-Chrissy & Jay at 85 Vandever

  • Review 24 (2024-10-30 - Rating: 5)

    Shaun came in on-time. His work was clean and satisfactory. He suggested few other items that need attention. Thank you.

  • Review 25 (2024-11-29 - Rating: 5)

    I am very satisfied with the service I received from Sean and Grayson today!! Ive already told 2 of my friends about their service, timeliness and professionalism already. 5 star service

  • Review 26 (2024-10-28 - Rating: 5)

    Called Benjamin Franklin Plumbing for a toilet repair. Shaun arrived promptly and started to repair my plumbing problem right away.Very pleased with how everything was handled. Definitively will call Benjamine Franklin for any repairs.

  • Review 27 (2024-11-18 - Rating: 5)

    I was very pleased with Carlos and with the fact that he was able to fix the sink problem that I have been dealing with for the past several weeks. I highly recommend him and will use him if any future problems develop.

  • Review 28 (2024-06-25 - Rating: 5)

    We had to call a plumber for our elderly family with an emergency! This company was responsive and immediately dispatched someone to the home. With a major leak in the basement for our elderly mother, we needed someone we could trust. Chad with Benjamin Franklin plumbing was phenomenal. He was wonderful with communication, kind, patient and handled the entire situation with care and professionalism. Will absolutely be using them in the future! Thank you Chad and team!

  • Review 29 (2023-08-31 - Rating: 5)

    I have got a very tough clog in kitchen sink pipe, I have treated pipe with chemicals and use my plumbing snake for a day, and hired a plumber (other company, they come right away) to solve the problem, but nothing changed, today, Michael came and have done a wonderful job, my comment to him: professional, good work ethic, polite, full of sense of humor, I will look for help from Ben Franking Plumbing in future and definitely will recommend to friends. Excellent work and excellent company!

  • Review 30 (2024-11-02 - Rating: 5)

    Chad was simply brilliant. Analyses the problem explains the solution and repairs the toilet. His competence was clearly apparent all the way through.

  • Review 31 (2024-06-19 - Rating: 5)

    Matt, plumber, did an outstanding job assessing and correcting the problem with my plumbing. He discovered our pipes were not compliant with codes and he had to redo the pipes to meet codes. Matt was very professional and knowledgeable and explained all the work he did before and after the work was completed. I highly recommend Benjamin Franklin Plumbing and Matt, the plumber who provided the service.

  • Review 32 (2024-09-10 - Rating: 5)

    Chad was very professional and knowledgeable about the water filtration and softener system I need to get installed in my house. I was pleased with his consult and assessment of the ask.

  • Review 33 (2024-10-17 - Rating: 5)

    Excellent professional service. Seemed very knowledgeable about his job and was able to provide very good information and multiple options for a solution. Would use them again.

  • Review 34 (2024-11-01 - Rating: 5)

    Matt has worked on our hydrants several times and is the only plumber that has fixed it correctly ( correcting another plumber!) I will contact Matt from Benjamin Franklin company again . Thank you Matt!

  • Review 35 (2024-10-02 - Rating: 5)

    Carlos afforded us a call this morning that he was on his way. He was on time, friendly, professional & worked quickly. He checked all the water factions in basement, bathroom & kitchen. He found all in good working order & closed out our visit. Very appreciative of warranty service.

  • Review 36 (2024-06-13 - Rating: 5)

    Came out for estimate and I had a good explanation of what was going to be done to convert separate hot and cold valves to singular hot/cold and then rematch the tiles.I put down a deposit and job is scheduled for next month.Today the valve conversion was done and tiles were done. Tomorrow he finishes with the grout work.Grout work done today and my bathtub looks great.

  • Review 37 (2024-12-02 - Rating: 5)

    Great tech. Knows what he’s doing and personable. Doesn’t have a problem with anything. Thanks for everything

  • Review 38 (2024-09-05 - Rating: 5)

    Great experience! Super knowledgeable and not pushy about selling anything in particular or a certain product. Hank was fabulous and professional.

  • Review 39 (2024-04-09 - Rating: 4)

    Shaun was great. He stopped in and assessed everything. Disconnect the stove from the gas line and added a shut off for us and completed it all within 30 minutes. The cost for the service was higher than expected but thats not his fault. We will definitely use Ben Franklin again

  • Review 40 (2024-11-23 - Rating: 5)

    Austin arrived ready to go!Polite, clean and professional!!I would strongly recommend him for our next project!!

  • Review 41 (2024-12-13 - Rating: 5)

    Troy was great a good representative to Ben Franklin will be sure to call if needed also will tell of great response time and great work effect

  • Review 42 (2024-07-01 - Rating: 5)

    Sean G., did a wonderful job for us! He was punctual, courteous, and cleaned up his workspace. We would definitely recommend him! Thank you!

  • Review 43 (2024-06-07 - Rating: 5)

    We used Benjamin Franklin for an issue with our water heater yesterday. Carlos provided excellent service during the visit. The communication was great, fast same day service and resolved the issue with our water heater. I bought a service contract as a result so they can service the water heater and furnace annually. Thanks Carlos!

  • Review 44 (2024-04-06 - Rating: 5)

    Great service from the beginning to the end! The dispatcher that answered my initial call was extremely friendly and helpful! They were able to get someone here the very next morning...on a Saturday! The service man was as friendly as they come as well. Had our pipes unclogged in minutes, and went on his way. Thanks again, Benjamin Franklin Plumbing!!

  • Review 45 (2024-06-10 - Rating: 5)

    Shaun is outstanding! - Straight shooter, honest, polite, professional, respectful. Definitely will be using this company in the future if/when the time comes. Very impressed with hes apprentice as well - Grayson will add great value to the companys already impressive portfolio. It was a pleasure meeting them both! God Bless!

  • Review 46 (2024-04-22 - Rating: 5)

    Yes, we were very satisfied with Matt G. He arrived within the time period given to us. Matt was extremely professional and knowledgeable and diagnosed the issue quickly. Matt was also very mindful of protecting our home and cleaning up after himself.Too bad we did not have him (Matt) on the first visit. Thank you Matt you save our butts literally!

  • Review 47 (2024-09-16 - Rating: 5)

    Sean and his apprentice, Grayson, were wonderful. They explained what they were doing and why. Both were professional and personable.

  • Review 48 (2024-12-29 - Rating: 5)

    Tre did a great job. Love that BF is available on the weekend.

  • Review 49 (2024-03-09 - Rating: 5)

    Trey was the technician. Had a leaky bath faucet handle, whole unit needed to be replaced (what I thought would be the case)… He was super flexible with time and very informative, explained pricing well and what was needed, with my best interests in mind, I felt. Very friendly, and did a great job in a timely manner. They were great getting here on a weekend and he was even early!!!

  • Review 50 (2024-11-14 - Rating: 5)

    Carlos was friendly and did his job quickly without leaving a mess behind. Much appreciated! Thank you.

  • Review 51 (2024-02-21 - Rating: 5)

    We are moving into a new house in Smyrna and were shocked when an electrician said he smelled gas in our basement coming from the new water heater. We could not get in touch with the company who installed it so we tried Benjamin Franklin Plumbing in hopes of getting same day service. They sent Matt out to our house promptly and he was able to diagnose the problem and give us a quote to fix several issues that he found. The price was fair so we accepted, and he had everything he needed on his truck so he did the job right away. We were extremely impressed with Matt’s work and relieved that the gas leak was taken care of. He was professional and explained everything that he was doing. If we have plumbing or gas line issues in the future, we would absolutely have Matt out again as we were 100% happy with his work and service. Thank you for coming to our rescue!ETA: Not long after my previous review, we had a new problem with our shower drainpipe dripping water into our basement. Benjamin Franklin sent Shawn out to our house in less than 24 hours, and he did a great job fixing the problem (which turned out to be more involved than we thought it would be). The plumbers from this company are fast and reliable!

  • Review 52 (2024-08-20 - Rating: 5)

    Technician was prompted on time had a wonderful personalithey gave lots of information explained what needed to be done. All in all an excellent job

  • Review 53 (2024-05-13 - Rating: 5)

    Matt came late after an all day job, assessed our situation and nailed it.We had use of our kitchen sink and dishwasher again. He was very pleasant and professional. He really knows his stuff. Excellent work Matt.

  • Review 54 (2024-05-31 - Rating: 5)

    It was my first time using their services, I called many places before them, they were all booked. When I called BFP, they were at the house in no time. I was amazed and Shaun did a great job, he was knowledgeable and asked many times if I had more questions. Thank you Shaun!

  • Review 55 (2024-11-14 - Rating: 5)

    Shaun was fantastic. We are lucky to have him come out!! He knew what he was doing and gave me an expert run down of what we needed to do to have our repair completed. He did such a phenomenal job! Quick, personable, and completely professional! Id refer your company in a heartbeat! BRAVO Very satisfied.

  • Review 56 (2024-12-27 - Rating: 5)

    Nick is the man! He was very helpful and explains what’s going on and why it keeps happening.

  • Review 57 (2024-03-01 - Rating: 5)

    We are very pleased with the work Nicolas performed on our sons plumbing. He was polite, knowledgeable and professional. He kept up abreast of every detail as it pertained to the job. He was the consummate expert and it is greatly appreciated. It was a pleasant experience.

  • Review 58 (2024-09-13 - Rating: 5)

    Sean was excellent he knew immediately what the problem was and fixed it in less than 30 mins we will definitely be using them again in the future

  • Review 59 (2024-12-17 - Rating: 5)

    Matt was here to work today he explained everything, put up with a barking dog. did a great job.

  • Review 60 (2024-08-08 - Rating: 5)

    Forest was punctual and ftiendly, and made quick work of replacing an exterior leaking faucet (despite my dogs supervision attempts). Excellent work and company!

  • Review 61 (2024-06-19 - Rating: 5)

    Forrest was great! Professional and courteous. Real friendly guy. I was very happy with his inspection of my plumbing.

  • Review 62 (2024-12-31 - Rating: 5)

    Always great. Matt is very knowledgeable, fast and fair. Great service. Matt does all of my home and business work.

  • Review 63 (2024-04-25 - Rating: 5)

    The team from Benjamin Franklin plumbing is great. Easy to schedule, they show up on time, they call ahead as expected, do great work, and clean the work area prior to leaving. Sean answered every question and took the time to explain everything in terms that even I could understand. Both he and Grayson were very professional and friendly.

  • Review 64 (2024-10-05 - Rating: 5)

    Sean was personable efficient and timely. First time using Ben Franklin and based on experience with Sean will use again.

  • Review 65 (2024-04-01 - Rating: 5)

    Matt helped us today and he was awesome. Prompt within the time window, good personality, made light of the situation.He also was very clear about what he saw, laid out our options and did a great job fixing our problem (which was a clogged food disposal).Good stuff, would recommend.

  • Review 66 (2024-07-23 - Rating: 5)

    Nick did a great job troubleshooting our shower drain issue. He managed to find the right solution to get the drain unclogged & the water flowing again.

  • Review 67 (2024-06-06 - Rating: 5)

    Chad K. did an excellent job!!. He explained everything that was going on and I appreciated his patience. This guy was very knowledgeable and willing to go above and beyond. Keeping these guys on speed dial.

  • Review 68 (2024-01-24 - Rating: 5)

    Matt was pleasant, personable and knowledgeable. He was very understanding about the situation that he was dealing with. I would highly recommend Ben Franklin for any plumbing issues that someone may have. Matt did a fabulous job! Thank you

  • Review 69 (2024-04-11 - Rating: 5)

    Sean was excellent he knew exactly what was wrong in the bathroom as soon as he took a look at it . He knew exactly the mistake the handyman that tried to fix my bathroom did and he explained how he was going to correct it . He got to the root of the problem and explained me in detail and fixed everything .. He was pleasant, respectful and over all very knowledgeable .. I am very pleased with his work

  • Review 70 (2024-12-27 - Rating: 5)

    Sean was excellent!! A plumbing gift from the heavens!! Personal, pridessional par excellence. Came to unclog a troubled commode!! He got it done in minutes!!! Akways like Benjamin Franklin service and this was cemented by Sean!!

  • Review 71 (2023-10-31 - Rating: 5)

    Austin was about the best serviceman I have ever met for any of my services needed. I would ask for him every time i deal with Ben Franklin. Great personality and through knowledge of my problem and was fixed with professionalism. Excellent job!!!!

  • Review 72 (2023-09-20 - Rating: 5)

    Carlos and his team were on point with everything. They were clear with expectations and described in detail what was completed. They provided updates periodically and were quick at work. They were precise with what walls needed to be cut (to gain access to the pipes) to ensure no unnecessary cuts occurred. Definitely give these guys a shot, I did my due diligence and had four estimates before selecting them. They were competitive in pricing and their work ethics were impeccable!

  • Review 73 (2024-03-06 - Rating: 5)

    Nicholas did a great job. He was prompt and courteous. He explained what was causing the problem and the steps he would need to perform to fix it. He was thorough in assessing where the issue had begun. My stressful plumping issue was resolved/repaired in a timely manner. I would definitely recommend Nicholas and the company and/or hire them in the future.

  • Review 74 (2023-11-09 - Rating: 5)

    Forrest did a great job of explaining every part of my service. He kept me informed throughout the process and gave me alternatives to make the best decision. He was on time, professional and left my space tidy. I highly recommend him.

  • Review 75 (2024-11-11 - Rating: 5)

    Great experience. Austin G. was friendly, professional & efficient. Happy with my new thankless hot water heater. I use Ben Franklin for all my plumbing needs.

  • Review 76 (2024-11-12 - Rating: 5)

    Carlos was Very professional and knowledgeable. It did an outstanding job

  • Review 77 (2024-01-29 - Rating: 5)

    We first dealt with Chad when he helped install a water heater on our home. He is great. Today he came to check out basement sun pump. He was thorough and took time to explain the system to us. We always have great service from Ben Franklin and today was no exception. We would not trust anyone else to tend to our plumbing needs.

  • Review 78 (2024-04-18 - Rating: 5)

    We called the 24hour number with a late plumbing issue. Couldn’t get anyone that night but Nick came by 8:45 the next morning and had it fixed within an hour. Friendly, professional, and explained the issue clearly. I was impressed and would call again.

  • Review 79 (2024-04-23 - Rating: 5)

    Had a new toilet installed. Benjamin Franklin’s plumber, Charlie, came out to install it. He called to let me know his status, he was reliable, pleasant and quick! He cleaned up and you wouldn’t even know anyone was there. I would highly recommend them.

  • Review 80 (2024-09-10 - Rating: 5)

    Very informative. Knows his product and has patience with your questions. Would recommend company to others.

  • Review 81 (2024-01-03 - Rating: 5)

    I recently hired Benjamin Franklin for some repairs, and I couldnt be happier with the service. Forrest G was prompt and professional. Their expertise and friendly demeanor made the entire experience hassle-free. I highly recommend their services for anyone in need of plumbing assistance.

  • Review 82 (2024-10-11 - Rating: 5)

    Henry P called ahead of arrival to give us a heads up. Arrived on time for a scheduled plumbing inspection and hot water heater flush. Henry was personable and respectful. He kept us informed as he moved from one inspection task to another. He provided us with a helpful explanation of the hows and whys of hot water heater drain. He wished us well when he left.

  • Review 83 (2024-11-22 - Rating: 5)

    We’ve always had a good experience. Thank you for your responsiveness, service, and professionalism.

  • Review 84 (2024-07-23 - Rating: 5)

    I have worked with Ben Franklin a few times now and they have always been extremely helpful, with fair prices and extraordinary service. A special shout out to Chad!

  • Review 85 (2024-01-02 - Rating: 5)

    Very pleased with their service! They were able to come out within a couple hours of calling them. They had to replace the well pump at my 82 year old mothers house and did not leave until the job was done. They came back the next day to check in on things and changed the water filter. We will definitely use them again when needed!

  • Review 86 (2023-12-06 - Rating: 5)

    Shaun S. was very professional, knowledgeable, and personable. He was on time. He checked the hot water heater. Shaun explained what needed to be corrected and how the work would be done. He also gave us a price for the work. He did any work necessary in a timely manner. I would recommend him for any work and Benjamin Franklin Plumbing for a quick response to our call for service.

  • Review 87 (2025-01-03 - Rating: 5)

    Sean was great with his willingness to answer questions to help us make the best decision on replacing our tankless hot water heater. Thanks!

  • Review 88 (2024-06-05 - Rating: 5)

    Shaun did great work Him and the Gentlemen with him had excellent customer service skills very informative on the process of the work being done ..Id highly recommend them Rose Carter

  • Review 89 (2024-08-08 - Rating: 5)

    Carlos was very friendly, knowledgeable, and very respectful. He completed the repair quickly and efficiently.

  • Review 90 (2024-02-20 - Rating: 5)

    I had my first plumbing service with Benjamin Franklin Plumbing of Wilmington . Michael G completed my service. Michael was very polite, on time and professional. Michael not only detected my problem in no time, he educated me on my issue and what to look out for to prevent future problems, which I really appreciated. I hope I don’t have any more plumbing issues but if an issue occurs, I would definitely 👍🏽 contact Benjamin Franklin and request Michael G. Thank you for great service 😊

  • Review 91 (2024-11-23 - Rating: 5)

    So grateful for AWESOME service from Nick! Handled the problem and it’s good as new!!

  • Review 92 (2024-02-02 - Rating: 5)

    It was as pleasant an experience as a plumbing emergency can be. They were responsive, made it out to usfirst thing in the morning and had the job done same day. Nick was polite, professional, and pleasant to work with. Would recommend them again.

  • Review 93 (2024-08-09 - Rating: 5)

    Forrest was great worked extremely hard to complete the task at hand. I really appreciated the effort and conversation.

  • Review 94 (2024-07-24 - Rating: 5)

    Henry and his assistant were very polite, knowledgeable, and respectful. I would recommend Benjamin Plumber Company to anyone and ask for this gentleman

  • Review 95 (2024-08-02 - Rating: 5)

    Special shout out to Chad and Hank. They came together to fix a problem. Great customer service. Highly recommend.

  • Review 96 (2024-04-16 - Rating: 5)

    Chad was very pleasant and respectful of my home. He protected my floors and home environment by putting booties over his shoes. Once he’d checked my water heater and all the other plumbing areas, he gave me an update on what he found. I was very pleased with Chad’s services. Thanks Chad!🙂

  • Review 97 (2024-09-03 - Rating: 5)

    Sean is very professional. He always does an excellent job explaining me what needs to be done.

  • Review 98 (2021-06-07 - Rating: 5)

    The Benjamin Franklin team arrived as scheduled, performed many services above just a sewer line replacement which included re-directing laundry room sink waste water flow, to avoid having to rip up my basement floor, installing a new waterline, adding shut off valves. I was so pleased with all the services and the professionalism extended by the entire team. Additionally, after time elapsed a team arrived to rake and reseed my front yard since unexpectedly they had to dig it up to perform the sewer line work. Again, the entire team was very prompt and professional.

  • Review 99 (2024-01-22 - Rating: 5)

    Shaun was incredible! We had a clogged shower drain, and ended up needing a new overflow drain. He was on time, friendly, and courteous. He knew exactly what he was doing, and kept me in the loop the whole way. Completely fixed our issue, and we finally having a working drain! Thank you, Shaun and Benjamin Franklin Plumbing!

  • Review 100 (2024-08-09 - Rating: 5)

    Very knowledgeable, reasonable prices, quick and kind workers! Very happy with services Benjamin Franklin pluming has provided!

  • Review 101 (2024-07-03 - Rating: 5)

    Very please with the service! Woke up this morning 7/3/24 to a cracked hot water heater tank; I had water all over the basement floor; This comp came to the rescue within 3 hours from my frantic call to replace it with a new one. Financing available..Thank you Benjamin Franklin Plumbing of Wilmington!!!!

  • Review 102 (2023-10-12 - Rating: 5)

    BF plumbing was super easy to schedule with and the technician, Nick, came before scheduled which never happens with plumbing services! He was straight forward about the price and worked quickly. Was a very pleasant experience. Thanks again!

  • Review 103 (2023-10-26 - Rating: 5)

    Austin is awesome! He was punctual and polite. He replaced my disposal in record time, even though the old unit was badly fused. Planning on asking for him to come back for a plumbing inspection very soon. I highly recommend this company and Austin!

  • Review 104 (2024-12-10 - Rating: 5)

    Chad, was great!!!!! Took care of business for me quickly and efficiently.

  • Review 105 (2023-06-30 - Rating: 5)

    Needed repair on sewer ejector pump. Scheduled on line & Mike arrived the next morning. Extremely knowledgeable, professional & so nice! I wasn’t sure if needed new pump or just a part. So grateful for the honesty & integrity of Mike & this company! Just needed a new part! Evaluated, purchased part & repaired in 3 hours! Fantastic job! Will always use this great company for all plumbing needs!

  • Review 106 (2024-12-28 - Rating: 5)

    Provided excellent service and solved the problem in timely fashion.

  • Review 107 (2024-07-10 - Rating: 5)

    Brian listen to me describe the issue. He also answered my many questions. And, most importantly proposed an excellent next step.

  • Review 108 (2024-03-25 - Rating: 5)

    Shaun did an awesome job. Im so excited about the upgrades and the service couldnt have been better. Both Shaun and Grayson were the utmost gentleman. Thank you.

  • Review 109 (2024-01-13 - Rating: 5)

    Mike is awesome! He made me feel comfortable right away. He kept me informed at every step, he was very professional and treated me with respect. I will definitely make Ben Franklin my go to plumbers for life!!

  • Review 110 (2023-06-27 - Rating: 5)

    Great experience! Sean was on time and professional, very knowledgeable, and got an outdoor faucet replacement done in less than an hour. They give a two year transferable warranty but I highly doubt I’ll ever need to use it, the work looks great. Fair price too - I’ll absolutely go with these guys again.

  • Review 111 (2024-12-03 - Rating: 5)

    Matt was very Helpful and insightful! I will be calling BF in the future!

  • Review 112 (2023-08-28 - Rating: 5)

    Great service from call to finish. So impressed with quality and knowledge of Sean work Benjamin Franklin plumbing and this morning with Matt one hour heating and air. No one wants to spend money unexpectedly but if you do you want to be able to trust that you are getting good quality products and service. We found a good match. I feel we got quality knowledgeable plumbing

  • Review 113 (2024-05-08 - Rating: 5)

    Sean was here within one hour of me calling. It’s never fun waking up to a flooded kitchen before work, but Sean was efficient and answered all my questions with ease. Highly recommend!

  • Review 114 (2023-12-26 - Rating: 5)

    Austin and his crew provided immaculate service. Communication was great and installing my new gas line was very professional. I found my go to for any plumbing or HVAC issues and upgrades. Thank You!!

  • Review 115 (2024-12-09 - Rating: 5)

    Always professional, friendly, on time, communicative and thorough! From first phone call to last phone call!!

  • Review 116 (2024-07-29 - Rating: 5)

    They did a great job. They were on time, and got the job done in good time. I highly recommend them.

  • Review 117 (2024-07-19 - Rating: 5)

    Austin was very knowledgeable, very efficient, I definitely will use this company again. Very good experience. Will recommend this company to others.

  • Review 118 (2024-08-01 - Rating: 5)

    Carlos did an excellent job. Very knowledgeable, courteous and friendly. Great job!!!

  • Review 119 (2025-01-04 - Rating: 4)

    Came out on a Saturday, quick diagnosis and answered all my questions.

  • Review 120 (2024-05-14 - Rating: 5)

    Parts had to be ordered but Austin was very considerate, good at explaining the problems, and scheduled a return on the spot. Problem was solved and Austin was a pleasure to work with.Highly recommend to anyone.

  • Review 121 (2024-11-04 - Rating: 5)

    Great service. Kind and efficient! ….Always have a good experience with BF.

  • Review 122 (2024-07-07 - Rating: 5)

    I called BF with an emergency on a Sunday afternoon. Henry arrived promply and was able to fix my problem within a matter of minutes. Thanks Henry

  • Review 123 (2023-09-12 - Rating: 5)

    Eddie C did a wonderful job consulting us on our toilers. He gave us the reasons for the problems and gave his best recommendation on how to fix them. He even went the extra mile and gave us an estimate on replacing them completely. He arrived on time and was incredibly polite. Eddie is as professional as they come and I would wholeheartedly recommend him to others. Thank you Benjamin Franklin Plumbing for sending us Eddie.

  • Review 124 (2024-10-14 - Rating: 5)

    Forrest was the person who did the annual plumbing inspection for me. He was efficient and answered all my questions. He even turned off the outside water since it is getting cold this time of year. Thank you for great service.

  • Review 125 (2024-02-06 - Rating: 5)

    Very impressed with my experience with Benjamin Franklin Plumbing. After finding water under my sink, I called and got a quick appointment, was told when theyd be there. Chad explained what caused the leak, fixed it promptly and offered solutions for any future problem.

  • Review 126 (2024-12-18 - Rating: 5)

    Another outstanding experience with BF Plumbing, except with Forrest this time. Problem with water pressure after installing a UV filter system. Forrest noticed the sediment pre-filter was dirty and suggested first changing that, and then troubleshot the remaining parts of the well-water system. Apparently the UV filter system was estimated to be too small for the home even though it was rated for 3-4 bathrooms. Also provided an estimate for possibly upgrading our whole-house softening system to a more-efficient and smart model. Overall the problem was resolved by eliminating the UV filter for now and cleaning the sediment filter.Always pleased with BF Plumbing which is why were customers for life!

  • Review 127 (2024-11-08 - Rating: 5)

    All around great company.. always on time and very friendly workers! Thank you!

  • Review 128 (2023-03-30 - Rating: 5)

    I am very Pleased with the entire process. Katie S. did a Wonderful job setting up the appointment and was very courteous and knowledgeable on the phone. Brian B. showed up on time and professionally took care of the repair at a very reasonable price. I Highly recommend Benjamin Franklin Plumbing for all your Plumbing needs. 5 Star Rating *****

  • Review 129 (2023-11-01 - Rating: 5)

    Michael reminds me of why I keep calling these guys when I have a plumbing issue… I never have to worry about things getting fixed fast and correctly, and they do exactly what they say they will at the quoted price. Always friendly to deal with, on phone or in person. Thanks again!

  • Review 130 (2024-01-06 - Rating: 5)

    Forrest was quick, efficient, and super friendly. Was more than happy to answer all my questions and explain the costs and the process. He was also at my house within an hour of me calling!! Easy five stars.

  • Review 131 (2024-04-06 - Rating: 5)

    I still had the card a guy gave me from a previous snake jobs years before. I had a great experience with your company and even used you at my daughters house and told others, this time not so good. I had to persuade the guy to the do snake in the house which was super taxing on my nerves. next day the camera guy showed up and he wasnt a real people person. I dont think he appreciated me wanting to be in on camera work. At my daughters they offered still shots of the piping. Last because he couldnt get the camera wire around a corner he told me that the plumbing was probably done wrong. That I believe came from me telling him that me and a plumber friend did most of the work in the basement. Where he was trying to get the camera feed the other had no problem getting his snake in and around the tee in the line.

  • Review 132 (2024-03-14 - Rating: 5)

    With Benjamin’s plumbing, everything is always great, and membership is well worth it! Extremely satisfied with the service provided today for a minor leak that another company was unable to resolve!This is the second significant repair that Benjamins has completed for our house, and both times, the work was expertly done! The first time was for a kitchen sink that had years of grease pilled up and they cut a pipe and it was horrible. Soif your reading this DONT pour any I mean any cooking grease down your drain.

  • Review 133 (2023-10-16 - Rating: 5)

    Plumber was early so already off to a great start. He was professional and respectful of the house. Broken shower drain was fixed in a few hours despite the tight conditions in the ceiling. Plumbing work is not cheap, but I do feel like I received quality work for the amount paid. Will use them again for future needs.

  • Review 134 (2025-01-03 - Rating: 5)

    Nick was courteous and knowledgeable and explained everything.Very good experience

  • Review 135 (2024-08-10 - Rating: 5)

    Chad was so helpful and very professional. Highly recommend Benjamin Franklin Plumbing.

  • Review 136 (2023-07-12 - Rating: 5)

    Henry was fantastic! He was efficient, well organized, gave clear direction of the job, timely and extremely kind and left our home as clean as when he came to our home. Henry is truly a wonderful employee and he is very knowledgeable and willing to go above and beyond to get the job done correctly and timely. I can not say enough about the quality of his craftsmanship and care he provided with the plumbing up grades performed at our home. I hope Benjamin Franklin realizes the gem they have in Henry and his work.

  • Review 137 (2024-02-29 - Rating: 5)

    I called because the water heater installed last year appeared to be leaking. Michael was out just after lunch to inspect and fix the element in the water heater, of course at no cost. Great customer service. Thank you.

  • Review 138 (2024-07-24 - Rating: 5)

    I have nothing but praise for these guys - they worked diligently, neatly and with knowledge of the problem and what had to be done.The work they did( putting in a French drain and a singular drain where water pooled) was done outside; the repair included moving mulch and river stone as well as digging a trench and when they left, there was no evidence that they had been here expect their great workmanship.I hope we found the right solution to an existing basement water leak! Thank you BF!

  • Review 139 (2023-05-09 - Rating: 5)

    Charlie did an excellent job assessing my repair. He then explained all of my options and their costs. I felt really comfortable after speaking with him as I was initially nervous since I know nothing about plumbing. I will definitely use this company again.

  • Review 140 (2024-03-19 - Rating: 5)

    Great experience from Charlie! He explained everything in detail, was very knowledgeable and personable. He took his time to look at everything in the home that involved plumbing. A very thorough job! Thank you.

  • Review 141 (2024-08-07 - Rating: 5)

    This is the 2nd time Chad has worked in my home. He is always professional and friendly.

  • Review 142 (2024-08-12 - Rating: 5)

    Very knowledgeable. Very fair price and got the job done quickly & efficiently.

  • Review 143 (2024-05-08 - Rating: 5)

    Ben Franklin Plumbing tells you what, when, and how much pretty much from the start! No question, they know their stuff! They are all very polite, considerate and professional!! Job well done!! Thanks!!

  • Review 144 (2023-09-28 - Rating: 5)

    F. Grant Service Tech is absolutely amazing, very kind, very professional and very thorough goes beyond his job description to make sure I was happy, satisfied and he is humor made my day his compassion goes beyond this world. F. Grant has done a few jobs at my home. He is an angel in my eyes. Thank you soo much. Even their customer service is a breath of fresh air❤️

  • Review 145 (2024-09-13 - Rating: 5)

    Michael was very friendly and professional. It was a pleasure doing business with him.

  • Review 146 (2024-05-10 - Rating: 5)

    Sean with Benjamin Franklin Plumbing has done fantastic work on our water heater. He is knowledgeable, professional, reliable and efficient. We are grateful we discover Benjamin Franklin Plumbing! Thank you!

  • Review 147 (2024-04-23 - Rating: 5)

    Carlos Z came same day, was friendly, professional, efficient, and knowledgeable. He shared the problem, what needed to be done, and got it done quickly. Thank you Carlos Z for everything.

  • Review 148 (2024-08-26 - Rating: 5)

    Very friendly and professional. He knew just what to do, explained it and scheduled a further repair.

  • Review 149 (2023-09-20 - Rating: 5)

    Fast, professional and friendly. All prices disclosed up front. Eddie was great, explained the whole process, cleaned his workspace when he left. Very good communication throughout. The toilets replaced were 20+ years old.

  • Review 150 (2023-09-28 - Rating: 5)

    Matt was amazing! After bragging to everyone that I fixed something myself, I quickly realized I had missed a few details. He was quick to find the problem and did an amazing job getting everything running again. I now have piece of mind knowing everything has been done properly. At least I tried and now I know what a flange is 😆

  • Review 151 (2024-12-05 - Rating: 5)

    Sean, did a phenomenal job. I called in reference to an water pressure issue that I experienced at my property. The pressure of the water were very low until all water stop running. He informed me of the issue and the resolution that need to take place. Thank you Sean and the team

  • Review 152 (2024-07-23 - Rating: 5)

    The Benjamin Franklin crews are always extremely competent, courteous and professional. We will use them every time!

  • Review 153 (2024-07-09 - Rating: 5)

    Carlos help make a bad situation tolerable. He was friendly and professional and thorough. On top of that, he was a great guy!

  • Review 154 (2024-03-19 - Rating: 5)

    Sean was punctual and did an OUTSTANDING job repairing my pipes. I’d give him 10 stars if it was available. Benjamin Franklin Plumbing is the real deal.

  • Review 155 (2024-02-15 - Rating: 5)

    Warranty check up service showed we needed a new water heater. We had several other projects we had been putting off. Shaun arrived early in the window and immediately went to work. He took particular care in our home. Cleaned and removed the parts he replaced. Extremely happy once again with Shaun and Ben Franklin

  • Review 156 (2023-12-26 - Rating: 5)

    Came home to a leak Christmas night in the main valve. They were able to schedule us for the next morning, give us a temporary fix and a plan to make the repairs. So grateful for the service they provided!

  • Review 157 (2023-11-24 - Rating: 5)

    Professional, knowledgeable and great customer service. He explained everything before and after the job was complete. Broke down the bill for me by reinstating everything he did and the charges. Absolutely will use them again

  • Review 158 (2023-03-07 - Rating: 5)

    Shawn came out to do an estimate for a plumbing project on our home. He was on time and communicated his arrival to us before just showing up. He was thorough in his assessment of the project and even took time to discuss the different installation options with me and ensured I understood the scope of work necessary. Overall, very pleased with the assessment.

  • Review 159 (2024-01-10 - Rating: 5)

    Shaun was awesome! Diagnosed the problem quickly, had the foresight to have the needed materials on the truck, and completed the job in a timely manner. Personable and he cleaned up, too!

  • Review 160 (2024-02-19 - Rating: 5)

    Matt was great, he came and put a camera in our main sewer line to see any additional problems. He was thorough in his explanation and told me the exact reason it needs replacing

  • Review 161 (2024-06-27 - Rating: 5)

    We needed a new gas line for our pool heater and the guys at Benjamin Franklin were great! They were very quick, friendly and knowledgeable. My husband was interacting with them more than me and really liked the guys.

  • Review 162 (2023-06-30 - Rating: 5)

    Great experience with Ben Franklin plumbing. Scheduled first visit online and they came out the next day. The work was completed very professionally by Shaun on a day that was convenient to us. Were happy with the results.

  • Review 163 (2024-12-27 - Rating: 5)

    Carlos was prompt courteous and did great work. Explained everything clearly and cleaned up when he was done

  • Review 164 (2023-07-21 - Rating: 5)

    Nick was knowledgeable and friendly. The appointment was easy to schedule around my schedule. The issue was resolved quickly and in the most cost effective way. He even suggested some preventive measures so it didn’t happen again!

  • Review 165 (2023-07-31 - Rating: 5)

    Benjamin Franklin Plumbing responded quickly to our urgent needs. They were professional and were able to address the issue in an efficient and timely manner. Both service technicians, Eddie and Carlos were informative of the situation, they explained the issue to us and provided what options we had to address the issue.

  • Review 166 (2024-11-09 - Rating: 5)

    Punctual, knowledgeable, stellar service. Nick B. was friendly, quick, efficient and cost effective! No hidden fees, upfront pricing. Highly recommend

  • Review 167 (2024-02-21 - Rating: 5)

    Chad K. from Benjamin Franklin Plumbing went above and beyond the call of duty. He completed all 3 tasks proficiently and worked in an incredibly small space to remove an old gate valve. Chad K. also installed the new ball valve with precision. We are extremely pleased with the work he performed today!

  • Review 168 (2024-08-02 - Rating: 5)

    Nick was punctual, informative, and professional! Easy solution to the problem. Great job!

  • Review 169 (2024-02-25 - Rating: 5)

    Shaun S. was fantastic! He discovered our somewhat unusual leak ( water supply line to our refrigerator) very quickly, went and got the required tubing, and installed it promptly. He is an asset to Benjamin Franklin Plumbing!

  • Review 170 (2023-10-16 - Rating: 5)

    Shaun was patient and professional. He listened carefully to what we wanted and provided a well designed solution for a tight space. We will be requesting his help in the future as plumbing needs arise.

  • Review 171 (2024-08-13 - Rating: 5)

    The tech was on time and very professional. He explained the job and the warranty info very clearly.

  • Review 172 (2023-11-02 - Rating: 5)

    We were called prior to the Techs arrival. Hank (Henry), arrived with a huge smile and immediately put on his protective booties.He was informative and professional while having a great personality. He represents Benjamin Franklin Plumbing very well.He identified the problem quickly and gave us an estimate.Unfortunately, the job could not be done the same day because we had to order a part. Thanks to Hank, we called Moen, explained the problem (this is the second time within two years we had a problem with this particular faucet...but Moen is top notch and honor their products). A new faucet is being sent out within 24 hours of this post. Thank You Hank!!! You are the BEST!!!We are not yet able to rate the work because it hasnt been done yet. Hank quoted us a price and we thought it high for a faucet installation. We will have to decide. But were we to go with Benjamin Franklin Plumbers, we would definitely want Hank (Henry), to do the work!Thank You Hank of Benjamin Franklin Plumbers!!!Hank came out again today, 11/2/23 to install the new faucet. It was prompt, greeted us with a smile and went to work.Hes a great technician and an awesome human being. He gave us some tips on water filtration systems etc. No doubt we woulduse Benjamin Franklin Plumbing again, as long as they send Hank our way. Great experience!!!

  • Review 173 (2024-07-13 - Rating: 5)

    Nick was great. Took care of the clogged kitchen sink quickly. Highly recommend.

  • Review 174 (2023-03-27 - Rating: 5)

    Austin was so friendly and informative. Im glad I chose to get a second estimate. They were half the price of another large company and was able to fix same day as they came by for the estimate. Ill definitely use them again!

  • Review 175 (2023-05-25 - Rating: 5)

    Forrest G replaced my water heater. He was very thorough in his explanation of what needs to happen and ongoing maintenance. He was prepared, quick, wore covering over his shoes, and answered all my questions. Very professional! I will continue to recommend BF!

  • Review 176 (2023-03-27 - Rating: 5)

    Eddie was very concerned about the issue with our water heater. He did not have the parts available on his truck at initial visit which was on a Sunday. But he made sure we had use of water until he returned the following day. He got us squared away on Monday and I was very pleased. He was professional, courteous and knowledgeable.

  • Review 177 (2024-12-17 - Rating: 5)

    Carlos Z from Benjamin Franklin plumbing was outstanding. He was polite, upbeat, and did a great job. I will use Benjamin Franklin for my plumbing efforts again. Forrest was fantastic.

  • Review 178 (2024-05-31 - Rating: 5)

    Carlos Z was very knowledgeable. Punctuality. He answered all my question and took the time to explain everything very well. Excellent customer service!

  • Review 179 (2023-10-04 - Rating: 5)

    My water heater went off on Monday and we couldn’t get it relit. I needed the water heater replaced and decided to give Ben Franklin Plumbing a try. I called around 10:30 Wednesday morning and was told a technician would be at my home between noon and 4 pm. I got a call from Shaun at 11:56 am and my new water heater was installed by 4:00 pm. It was no easy job but he and another technician had the old one out of its VERY TIGHT spot and the new one in and up to code! Very pleased with Shaun and the quick service I received.

  • Review 180 (2024-01-05 - Rating: 5)

    Very helpful and patient with our problem Matt was very wonderful to work with! I will call Benjamin Franklin Plumbing again … Highly recommended!!!! And I did call again! We got a quick response and great job !

  • Review 181 (2023-06-22 - Rating: 5)

    Henry and Eddie did a superb job. Very professional, yet friendly. Absolutely love my new bath from the floor up. Would really like them to redo another bath. Fantastic. Very happy with job. Kudos to both of them!

  • Review 182 (2024-06-03 - Rating: 5)

    Sean was here for an acute plumbing issue; we were able to get a technician in less than 24 hrs from our call. He was able to quickly diagnose the problem as well as the location, and after briefly conferring with another plumbing specialist, was able to provide a plan to correct the problem including an estimate for parts and service. Because this was a bigger job than anticipated, he was able to get a team together who could be here first thing tomorrow morning who should be able to fix the problem within a few hours.

  • Review 183 (2024-12-26 - Rating: 5)

    I would definitely recommend this company for your major plumbing needs. They were on time. Professional, they cleaned up. I will definitely use in this company again. Very professional

  • Review 184 (2024-06-08 - Rating: 5)

    Sean G did a great job. Answered all my questions and presented options. Very professional. Thank you!

  • Review 185 (2024-03-15 - Rating: 5)

    Nick was the technician who arrived. He was completely polite and professional. Recommended two options and proceeded with the job. Done in less than 30 minutes. Quick response and fair pricing. Highly recommend.

  • Review 186 (2023-12-02 - Rating: 5)

    Sean did an amazing job. He was prompt, professional, knowledgeable, respectful of our home wearing plastic shoe covers and cleaned up his work area.

  • Review 187 (2023-10-09 - Rating: 5)

    Forrest was excellent. He came on time- called before he came to check in- and repaired my clogged drain and the septic pump switch with care and professionalism. Overall- a great experience and I would definitely request him next time I have a plumbing issue.

  • Review 188 (2023-08-02 - Rating: 5)

    It’s never nice to have plumbing problems, but Nick did a great job. He’s a wonderful communicator, very professional, and clearly takes pride in his work. This is my first experience, but I will definitely use Benjamin Franklin Plumbing again.

  • Review 189 (2022-11-28 - Rating: 5)

    I had a clogged garbage disposal, and I called Benjamin Franklin Plumbing after doing a quick google search. Kayla, the receptionist, was very informative and friendly when making my appointment. Colby came out to make the repairs, and he was on time and very communicative. He was open and honest upon arrival about what the issue may be and possible price options. He kept me updated while making the repairs and how things may affect price. He also made sure to provide a full update after the repairs were completed, what he could and could not guarantee and what he would charge if it isnt fixed and needed to come out again. Very professional service at a fair price! Will use this plumbing service again.

  • Review 190 (2024-07-30 - Rating: 5)

    Nick was great and straight to the point. He inspected and found the problem. Something light and fixable.

  • Review 191 (2024-07-11 - Rating: 5)

    Very happy that Forrest was our serviceman today. He is very professional and very nice!

  • Review 192 (2024-03-05 - Rating: 5)

    Very happy with the visit from Sean for the annual plumbing check. He is very nice. Professional and very knowledgeable. Made a couple of suggestions but was far from ‘pushy’.

  • Review 193 (2021-04-03 - Rating: 5)

    I was super impressed by the response time, and amount of time it took to complete the requested repairs. From the person answering the phone to Matt my technician I was quite happy with all of it. Not only did he fix the issue I called for but he helped fix a couple more bath issues. Reasonably priced, although looking at all the quality of work, and how personable he was (answering all of my questions) it was well worth the money.

  • Review 194 (2024-04-25 - Rating: 5)

    Charlie came out to provide an estimate. Great customer service, seemed very knowledgeable regarding our ask and was respectful of our home (covered his feet).

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