Horizon Services - Air Conditioning, Plumbing, and Heating

Located in Wilmington, Delaware

Address: 320 Century Blvd, Wilmington, DE 19808, United States

Phone: +1 302-208-6255

Rating: 4.8

Services

Online estimates
On-site services
Repair services
Appointment required

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-30 - Rating: 5)
We were very pleased with our 2nd technician Michael Scott, who came out to repair our leaking pipe after our water had been turned off by the town because a shut off valve could not be found by our previous technician. There were some concerns about our initial invoice which Michael explained and adjusted for us. He showed our tenants where the shut off valve was in the house if water needed to be turned off again. My tenants let me know how pleased they were with his work and complimented Michael for how he left his area so clean. We felt he genuinely cared about our concerns and was so professional and friendly!! It’s so nice to receive great customer service when it seems to be declining so much in the service industry.Thank you!😃

Review 2 (2024-12-24 - Rating: 5)
Needed an emergency hot water tank replacement on a Sunday! Nick our technician arrived on time, did a thorough inspection, provided us with a tank option that fit our space and a payment option that fit our budget. Within 2 hours, our new hot water tank was installed! I highly recommend Horizon, for price, service and knowledgeable technicians!

Review 3 (2024-12-19 - Rating: 5)
I replaced my furnace because it was way too big and LOUD. Justin and Austin did a fantastic job! They were thorough and paid attention to every detail. I am thrilled!

Review 4 (2024-09-26 - Rating: 5)
I recently had the pleasure of working with John for some plumbing issues in my home, and I couldnt be happier with the experience.He arrived on time and quickly assessed the situation, explaining everything in a way that was easy to understand. His attention to detail was impressive, and it was clear that he takes pride in his work. Not only did he fix the immediate problems, but he also offered valuable advice on how to prevent future issues.Throughout the process, John maintained a clean workspace and was respectful of my home. The pricing was fair and transparent, with no hidden fees. I truly appreciated his honesty and dedication to customer satisfaction.I highly recommend John to anyone in need of reliable and efficient plumbing work. I will definitely be requesting him for any future plumbing needs!

Review 5 (2024-11-15 - Rating: 5)
Had AC issues over the summer. Called for service and they responded immediately. Set up a heat/furnace review for this week. Tech showed up as planned and did a complete review. The system showed its age and had significant issues to repair. Decided to replace both systems.Amy (customer consultant) came out the same day and went over everything in great detail. She recommended what was needed, outlined pro-con, warranties, and cost. She did not “oversell” and no “pressure”. Great experience and she is terrific.Three techs came out today on time as planned and replaced the systems in about 8 hours of work. They were very professional and cleaned after they were done. Great team!Highly recommend Horizon.

Review 6 (2024-07-17 - Rating: 5)
I schedule an appointment with Horizon to come out and service my toilet for a whistling sound. Jacob, my technician, came out and gave me the diagnoses and it reflected what I had searched online. He gave me options on my repairs but also gave me suggestions on what other parts I would want to replace for preventative maintenance, since I have never had any issues with my toilet and have been living in my house since 2013. I had Jacob replace everything to be safer than sorrier (with hardwood flooring in my bathroom). Jacob was friendly and professional. Funny thing is, Jacob had come to service my house in the past. He said he likes to leave a job knowing everything was repaired correctly and not having to guess if it was or not. I like Jacobs way of thinking and will not hesitate to call Horizon in the future with people like him working for the company.

Review 7 (2025-01-02 - Rating: 5)
Anthony, our technician, did an amazing job! He was courteous, able to answer the questions asked and appeared to do a thorough job in servicing the HVAC unit as it pertains to heat. Additionally, he provided an excellent summary of the observations, positive comments on how well we have maintained our unit and the recommendations on how to continue the maintenance program for the future.

Review 8 (2024-11-18 - Rating: 5)
Brian was our knowledgeable and well prepared technician. He arrived on time, he was RESPECTFUL, COURTEOUS and PATIENT. He even found out our situation was covered under warranty from work we had previously contracted Horizon to do. Even without the warranty their service price was more than reasonable. I highly recommend Horizon and BRIAN in particular (if you can request him) to anyone in need of fast reliable plumbing and heating issues. They get the job done and done right.Thanks again Brian!

Review 9 (2024-12-30 - Rating: 5)
Our service visit today was a positive experience. Nick was able to determine that what we thought was a plumbing leak was nothing more than the expansion and contraction of the bathtub drain line. We are relieved to know that we are not facing a costly plumbing repair. We’re happy with Horizon Services, who installed and maintain our HVAC system, and recommend them to friends and family,

Review 10 (2024-10-24 - Rating: 5)
My tech Mr. Ramos, was extremely professional, knowledgeable and personable. My furnace 10+yrs older. Was basically beyond repair. He explained my options. I could either repair, but there may be other issues, or replace my unit. He scheduled an appointment for the next day. For me to discuss the possibility of replacing it. He was more than helpful, polite and friendly. Thank you Mr. Lucas Ramos for making this is as easy as possible.

Review 11 (2024-12-17 - Rating: 5)
From start to finish, my experience with Horizon Services was excellent! They were incredibly responsive. I was able to get a same day appointment to get an estimate for a new heating unit AND, they were able to install the unit the next day! The installation crew was fantastic- completed the job in a single day in a very professional manner. I’d definitely recommend Horizon Services for heating services.

Review 12 (2024-07-21 - Rating: 5)
The Horizon AC Tune-Up performed by Rob Hearn was outstanding, Rob was extremely professional in handling the task. All tests were photographed and documented, then emailed to me to review. Rob is a true asset to Horizon and should be recognized for a job well done. Thanks Ron and Horizon Services!

Review 13 (2024-12-22 - Rating: 5)
The service agent called ahead and was on time. He proved to be a friendly young man who knew exactly what he needed to do. Only asked for an increase in temperature so that the furnace would come on. On his own after that. Job well done - our furnace purrs like a kitten!

Review 14 (2024-12-14 - Rating: 5)
Well. I panicked to find my basement flooding. I didnt know how to turn off the water shutoff valves. The water pipes burst in the crawl space. I immediately called Horizon and it would take the about an hour. So I began mopping the water and located what looked like a value and turned it. It stop the water from pouring out. The receptionist called and advised someone would be there shortly. She actually calmed me down. John arrived shortly. He was very polite. He assessed the problem. Gave sound advice. John called his helper Jesse and they stayed until the job was complete. It took about 3 to 4 hours of intense labor but they both got the job done. Showed me the results and I was very pleased. 10 star rating.

Review 15 (2024-11-13 - Rating: 5)
I had my heat pump and air handler replaced. I had about 3 - 4 technicians here yesterday doing the job. The guys worked so hard and they truly did a wonderful job. I kept going to see if they needed anything because I know their job is very labor intensive and they really were doing so great. The first tech that showed up was Scott, he is a really great guy. He was very kind and professional! When he had to come inside the house to check the breaker panel, he greeted my dog with love and excitement which meant a lot to me. Having real and down to earth technicians make a big difference in a business. The other gentlemen showed up a little later that morning due to being a lot further away starting point but they also were very kind and polite ! They all know the definition of team work ! Good job horizon !!

Review 16 (2024-08-04 - Rating: 5)
The technician was able to resolve the problem with the toilet. He explained our options and helped us to fix the problem. His name was Shawn.

Review 17 (2024-10-22 - Rating: 5)
Jose Silva professionalism and work on my furnace was stellar. Having employees like him is more than just his knowledge its his personalism that encompass great service.

Review 18 (2024-10-01 - Rating: 5)
Nick S., a Horizon Services technician, provided exceptional service. Not only did he give me a wonderful estimate, for a gas water heater, he installed it beautifully.

Review 19 (2024-11-29 - Rating: 5)
We discovered our heater wasnt working around 11 pm, we were able to make an appointment online and our tech showed up at 7:30 am the next morning. Gratefully it turned out not to be something super expensive, our tech was knowledgeable and even found a smaller problem for us to fix as well. We are very pleased with our services and even signed up for the enrollment plan so they can come check our AC in the spring! Very pleased!

Review 20 (2024-10-23 - Rating: 5)
We were really pleased with the service. Showed up on time, very careful of our property. Technician was knowledgeable and took time to explain. Did a great job, cleaned up after. And I was pleasantly surprised at the price. My first time using horizon but I will be using them from now on.

Review 21 (2024-11-23 - Rating: 5)
From sales to the crew Horizon staff were amazing. Our salesman Tommy McClain was knowledgeable and not at all pushy. We felt that he had our best interest in choosing a new HVAC system. The crew that was sent to install it were also great. They were respectful and courteous. Everyone involved was very knowledgeable and factual. We are very happy with the whole process and would highly recommend. Ask for Tommy and the crew that was sent to my home by name. You will not be disappointed.

Review 22 (2024-12-27 - Rating: 5)
Service technician was very friendly, professional and extremely knowledgeable. He was very efficient in running and verifying the system. It was an excellent service experience and i look forward to the next one.

Review 23 (2024-12-24 - Rating: 5)
Sean Fox was wonderful! Came on time, explained everything thoroughly, diagnosed the problem, and completed the work in a timely manner. The price was very reasonable. No one wants to have a problem with their heat in the middle of winter and on a holiday no less, but having a reliable technician to rely on gives you peace of mind. Thank you!

Review 24 (2024-11-24 - Rating: 5)
Joe did a wonderful job servicing our heater, answered all questions, and was knowledgeable and professional. He apologized that this visit had been rescheduled by Horizon (although he had nothing to do with that). He was on time, friendly and personable. He deserves a big raise.

Review 25 (2024-12-05 - Rating: 5)
Kris has being to our home many & he is an excellent horizon technician. Professional and I just love how he goes about his work!Thank you kris

Review 26 (2024-12-06 - Rating: 5)
Travis did a great job!! He was very friendly and knowledgeable. He offered a different type of filter that I didnt know about, which I purchased. He updated my thermostat to remind me in a year to change it. He even wore his orange booties!! I have recommended your company before and will continue to do so.

Review 27 (2024-11-29 - Rating: 5)
So, when your HVAC fails the night before Thanksgiving, you expect the worse right?Called Horizon and set up an appointment for the day after the holiday (since it wasnt a true emergency).Horizon communicated via text the day before the appointment, the morning of, and alerted me to my technicians (Kevin) arrival.Kevin was very engaging, clearly explained what he was seeing and possible scenarios for the failure. We discussed options to consider and eventually he opted for the least invasive and costly option first before looking at more costly repairs.Turns out this was the correct repair and in turn saved me money, whereas they could have just opted for a costly replacement right out of the gate. Trust is something we as consumers both want and fear when hiring service companies. We feel helpless not understanding the systems and possible options. Horizon gained my trust today, due to Kevins interaction and decisions. I highly recommend them and will turn to them again in the future if needed.

Review 28 (2024-06-23 - Rating: 5)
Great work. Sales rep was very patient and did a thorough job of diagnosing everything possible. He walked through the house to analyze everything first. The technicians came here in a big team of guys of at least five people and I feel did a thorough job despite the extreme above 90-degree heat. I feel that I got a great deal with the 10-year parts and labor warranty of a great brand! I hope I dont have any problems for at least 15 years.

Review 29 (2024-12-20 - Rating: 5)
Although they had to reschedule us once, it was well worth the wait. We received a discount due to the delay and more importantly our technician Rolando was VERY knowledgeable and gave excellent customer service. He also gave us some feedback on how to us our HVAC more efficiently! Thank you very much Rolando!!

Review 30 (2024-11-06 - Rating: 5)
Technician Zachary Roberts arrived on time and after we discussed, what had been done the previous times he went to work doing his tuneup. He is very polite and professional and confirmed that replacing my old oil tank a few years ago has helped keeping my unit running trouble free.

Review 31 (2024-12-07 - Rating: 5)
The tech Kevin was very helpful and took his time to explain to me the how and why my unit was not working correctly. Gave me info on what needs to be done and changed my filters. I appreciate the fact that he did not talk down to me like I would never understand but appreciated the fact and compliment me on some things I had done correctly. Thank you for your assistance.

Review 32 (2024-12-11 - Rating: 5)
Your tech, Luis E. Ramos, did an excellent job in troubleshooting, diagnosing and fixing issues with my Lennox gas furnace and thermostat. Also, he discovered other issues with the furnace which needed attention.He clearly and concisely explained what needed to be done, checked on warranty and ordered replacement part for laterinstallation.A very satisfied and informed customer!

Review 33 (2024-12-24 - Rating: 5)
I called for a clogged toilet, Michael showed up on time explained the problem and had it fixed in no time. He was knowledgeable and very friendly. If I have another problem I will definitely request him. And price was reasonable. Thank you!!!

Review 34 (2024-07-24 - Rating: 5)
Thank you Rich for the great service. You gave us options and explained exactly how our condensation pump would be fixed and also explained the warranty. We would definitely recommend you to our friends.

Review 35 (2024-02-19 - Rating: 5)
Horizon services was AWESOME - David and Nick stopped by to assess what they thought was a simple pipe removal to get our bathroom sink running smoothly.They let me know that the rotten pipe went into the kitchen and would need to be replaced in both the kitchen and bathroom. While the bad news meant a larger cost than I had originally estimated, the team let me know how I could save; removing the wall and ceiling before they got to work on each section.David and Nick also kept me updated with progress and cost. They gave me a quote for replacing pipe in the bathroom for phase #1, then once I opened the kitchen ceiling gave me a quote for phase two. They were very respectful of our space, cleaned up after themselves, and showed me all the changes that were made.After their visit the sink, toilet, and tub all are draining and running better than they were before. The galvanized steel that was rotting is replaced with PVC. The makeshift ventilation ending in our wall now is fixed. The smell in our bathroom was identified and fixed with a trap. The whole thing comes with a 3 year warranty from the horizon team.Thank you David, Nick, and Horizon.

Review 36 (2024-12-07 - Rating: 5)
Shawn S. did an excellent job installing our dishwasher. He ensured the area was clean afterwards and everything was working properly. He even took time to answer questions I had about a different plumbing repair I have planned for the near future. I’m now more prepared and educated for that project and excited to get it completed next. Thanks Shawn and thanks Horizon for continuing to take care of us.

Review 37 (2024-11-22 - Rating: 5)
I had a excellent experience today with Blake and Horizon Services.My concern was diagnosed accurately, priced fairly and resolved quickly. Blake was friendly and knowledgeable, he was respectful to my home and cleaned up afrer the work was completed. Thank you!

Review 38 (2024-10-13 - Rating: 5)
This is the third year Ive used Horizon for start of winter cleaning, tune up and once again am very satisfied. I originally called them for a second opinion three years ago when my long time company tried to tell me I needed a new heater and should not stay in the house. Horizon came in and told me the heater looked like it hadnt been cleaned in many years. Even though I had paid for that from the previous company-- every year. Horizon cleaned it that first year I called and it worked perfectly and they have done the same every year since. Todays tune-up was quick, the technician was polite. The office even called to tell me they were running late and give me the option to change. I really appreciate that they dont try to convince me that the heater which truthfully, is quite old, doesnt HAVE to be replaced.

Review 39 (2024-11-19 - Rating: 5)
I was given same day service, the technician Brad, was fast and efficient. They basically told me I didn’t need them out there the issue wasn’t an actual issue and they didn’t try to sell me work I didn’t need. I went ahead and had them do a full check up on my system and will have one in the spring also. The technician was very informative and took his time explaining things to me.

Review 40 (2024-12-10 - Rating: 5)
Lucas was our technician and he was professional and very knowledgeable! He was very informative and helped us to understand exactly our heating issues. We would definitely recommend using them again!

Review 41 (2024-12-09 - Rating: 5)
I want to thank Horizon employee, Rolando Daly for coming out today to service my heater. He was very knowledgeable and explained what needed to be done for the service to the heater. He also took the time out to upload photos and sent to my email. Thank you once again Horizon it was truly a great experience which eased my mind in doing business with company. Thank you

Review 42 (2024-11-16 - Rating: 5)
When it comes to getting the job done right horizon is the best AJ mayweather and the install crew sal scalora gets it done the right way. I highly recommend horizon 🙌

Review 43 (2024-11-24 - Rating: 5)
Even on short notice, Tommy Mclain went out of his way to find time to give us an estimate for a new furnace, and scheduled the installation. His compassion and care for his clients is evident and made a stressful situation for us easy to navigate. With speedy response, attentiveness, and warranty their price is worth it. Highly recommend Tommy and Horizon for their exceptional customer service.

Review 44 (2025-01-03 - Rating: 5)
Everything was great. the technician showed up right on time ,pointed out a future problem which he solved. horizons service has always been first class, as was their installation and sales from the beginning. couldnt be better-richard

Review 45 (2024-08-12 - Rating: 5)
We called Horizon for our summer tune-up and had the awesome experience of having Lloyd the tech come out and service our A/C unit. Lloyd was very polite, knowledgeable, gave us advice, and answered all of our questions. He did great work on the inspection and we look forward to calling him out in the future for other projects. Thank you Lloyd for being a nice and honest man and we look forward to seeing you again the near future.

Review 46 (2024-11-16 - Rating: 5)
We have been using Horizon Service since 2021 and have always been happy with their service and maintenance! Yesterday we had a faucet installed by their service representative Michael Scott who was cordial, knowledgeable and informative. As usual we were pleased with Horizon Services.

Review 47 (2024-11-13 - Rating: 5)
Kevin was very helpful during our annual Horizon inspection and cleaning of the furnace. He took the time to explain what he was doing and why he was recommending some repairs. We felt he listened to us and did good work.

Review 48 (2025-01-05 - Rating: 5)
My Technician Rich was absolutely amazing! He found the problem, resolve the problem. And still took some additional safety measures, to make sure everything was safe for my kids and I.

Review 49 (2024-10-24 - Rating: 5)
We’ve been using Horizon for years and their service has always been great. All of their technicians are good but there’s one who really stands out, Jose. He’s always on his game and does an outstanding job every time. Jose is also very knowledgeable about his job, explaining to us every step of the way so we can understand. I will ask for him every time due to his kindness.

Review 50 (2024-11-22 - Rating: 5)
Sean Fox our tech was knowledgeable and explained everything thoroughly along with pictures of some serious problems with our heater. The news was not good but Sean was a true professional. I have used Horizon many times of the years their service and techs have been really good and I don’t mind paying a bit more for that. That said there have a couple jobs over the years where I have felt their prices were more than a little high and extremely unfair.I am getting a price for a new gas furnace from them so we will see what that brings.

Review 51 (2024-10-04 - Rating: 5)
Dylan was professional, knowledgeable and courteous. He explained what happened with our plumbing issue. The price was explained and given the plumbing situation, it was less than expected. Informed us about future possible issues with old pipes No pressure, appreciated the heads up. Valuable employee, I would highly recommend

Review 52 (2024-12-09 - Rating: 5)
Outstanding service. Promp response to a gas heater that failed to work. Thorough troubleshooting, and solved the issue the same day. Brad was very polite and a great communicator. Cannot recommend more highly

Review 53 (2024-11-11 - Rating: 5)
Dennis, our technician, was excellent. He checked everything thoroughly, installed a new filter for the furnace and made a couple recommendations. As well, he was very personable. He is a very good representative of Horizon.

Review 54 (2024-09-20 - Rating: 5)
Our technician arrived on time, gave us a quote for a new hot water heater and asked if we wanted same day installationIn two hours the new hot water heater was up and running. Nick did a great job and was respectful of our property. Great job! Thank you!

Review 55 (2024-12-03 - Rating: 5)
Lucas was an amazing technician. He went above and beyond. Im so glad I contact horizon. Service was amazing, Lucas Ramos locate the problem really quickly and the price wasnt bad at all. Thank you Lucas

Review 56 (2024-12-07 - Rating: 5)
Alex M. did a great job. He was very friendly, polite and professional. He explained everything thoroughly.My husband and I were extremely pleased with his work.

Review 57 (2024-09-20 - Rating: 5)
Our annual tuneup appointment was very thorough. The technician was personable, on time, explained everything in great detail and even shared photos of the interior heater components after completing the job. I would highly recommend Horizon for your tuneup needs.

Review 58 (2024-11-12 - Rating: 5)
Ken arrived on time and did a complete checkup of my heater. After running several tests, he told me everything is looking good. He looked up my warranty and gave me advanced warning that it will end March 2025

Review 59 (2024-11-20 - Rating: 5)
Lloyd did a great job! Not only was friendly, he really took the time to explain and help me understand everything that was going on with my system. 5 star service!

Review 60 (2024-09-22 - Rating: 5)
My experience with technician was excellent. He came in and worked on the air conditioner and explained to me in detail what l needed. Since summer is over l will contact Horizon during the spring to get this job done and hopefully l can get the same person to do the repair. Great Job!!!

Review 61 (2024-11-17 - Rating: 5)
Kris Scott with Horizon was great! He was polite, knowledgeable, and a true professional. Chris attitude was positive and energetic towards his work and client relationship. I hope he returns to my home when I need work on my HVAC system.

Review 62 (2024-11-14 - Rating: 4)
Christian arrived on time, was friendly and professional. Took time to explain what he was doing, found the issue and resolved it quickly. Heat was restored and we also feel the additional part that was installed will extend the life of the furnace.

Review 63 (2024-10-06 - Rating: 5)
Rick was amazing. He displayed his skills in a very professional manner. He was on time and got the job done efficiently and effectively. He explained the problem, the repair process and gave advice for the future maintenance. I am very pleased with his service. Thank you.

Review 64 (2024-10-09 - Rating: 5)
Ray did an excellent job. He is very knowledgeable and hard working.He took time to answer my questions while completing the work sooner than I expected. I’m very thankful that Ray took care off all our plumbing needs.

Review 65 (2024-11-27 - Rating: 5)
Christian Fernandez was incredible. Not only was he efficient but he took the time to explain everything in detail. He was a complete professional and is the reason I will continue using Horizon Services in the future. Thank you!

Review 66 (2024-10-24 - Rating: 5)
Such a great company. Shaun came out today to check our a/c unit and furnace. We just moved into a new home and wanted to make sure everything was ok. He did a thorough check of both and we’re happy everything was good. Shaun was excellent, he didn’t try to sell us any repairs or things we didn’t need, gave me good advice for next years service and I couldn’t be happier with this company. I’ll definitely use them again and I highly recommend them to anyone.

Review 67 (2024-09-25 - Rating: 5)
Alex was here this morning to check out my A/C unit. He was kind and helpful! And, walked me through everything he did. He showed me the broken parts and pointed out the broken pieces which I could see so I knew what was going on. He was fair and honest! Please assign him to me whenever I need your company! Thank you so much for getting me up and running and your kindness and honesty!!!

Review 68 (2024-11-27 - Rating: 5)
Our technician was very helpful explaining everything he was doing. Explaining what service is available through horizon and we were super pleased with service. We will definitely call horizon for any hvac or plumbing needs in future.

Review 69 (2024-12-23 - Rating: 5)
Zach was terrific!!!! He arrived on time and immediately identified and resolved the problem with our heater. Could not be more happy with the Company’s same-day service!!

Review 70 (2024-12-06 - Rating: 5)
Jose did an amazing job on our HVAC system. He was friendly, polite, and informative. He left his work area clean and spotless. I highly recommend Horizon services to anyone in need of their services

Review 71 (2024-10-29 - Rating: 5)
Sean was extremely knowledgeable and professional. He was conscientious and explained everything he was doing. It was enjoyable talking to him while he serviced our furnace. There was a lot of cause and effect information. He would be a great instructor for new employees.

Review 72 (2024-09-26 - Rating: 5)
Your Repair Tech was right on time. Ray was great in that he was courteous and happy answering any questions I had. Ray offered some helpful tips on keeping our new garbage disposal working like new. Fantastic guy ! Very happy with his work !

Review 73 (2024-12-14 - Rating: 5)
Sean was my Technician! He was the best! He repaired my very problematic boiler! He was knowledgeable and talked me thru everything he did in the process! I recommend Sean and Horizon services for fast, reliable, and professional service!

Review 74 (2024-11-01 - Rating: 5)
Emergency call and technician was here in an hour! Very professional and knowledgeable. Service accomplished quickly and gave lots of info and tips. Tracking location of the technician was very helpful. Highly recommend them and big kudos for hiring Michael Scott!

Review 75 (2023-07-11 - Rating: 5)
Lloyd Staats was absolutely AMAZING. He was on time, professional, knowledgeable and caring. He listened to our concerns, he answered our questions and he made an uncomfortable situation comfortable. A tornado left us with out our AC unit, and then he appeared to save the day. Horizon, Lloyd truly represents not only your company but he represents the families in the community you provide service too.Thank you so very much for keeping our family cool 😎Angi

Review 76 (2025-01-07 - Rating: 5)
Jamal was a Gentleman and I feel confident with his service to our heating system. He explained everything in detail and was quite informative.

Review 77 (2024-12-25 - Rating: 5)
The whole process was flawless!!! So dependable! Michael went out of his way to make the process so smooth! I highly recommend Horizon Services! Thank you so much!!!!

Review 78 (2024-10-25 - Rating: 5)
The professional team that installed our gas furnace was outstanding. Thank you for all you do that support the positive reputation Horizon have in a wide community of people as being exceptional in service and products.Thank you,James & Nettie in Newark, DE

Review 79 (2024-09-27 - Rating: 5)
After 11 years my water heater died. Horizon was here and had it fixed the next day! Matt was very knowledgeable and helped to get me a reliable water heater at a reasonable price. Thank you for your speeding and courteous service!

Review 80 (2024-12-30 - Rating: 5)
It was a nice experience dealing with Alex. He was knowledgeable, explained things in detail and felt good in the purchase of a new HVAC system.

Review 81 (2024-10-22 - Rating: 5)
Scheduling was easy by phone with a nice discount to book heat check now and AC check for spring at the same time. Technician Kris was prompt, professional and courteous. Tech was careful to cover shoes when walking through the house and neat and tidy throughout the process. Very happy with the process and grateful for an overall positive experience.

Review 82 (2023-01-02 - Rating: 5)
Alex did a great job. I felt confident that the furnace performance issues he raised were legitimate and he gave great advice on which repairs to make now and which could be postponed. The price for this urgent service call was very reasonable ($300) considering the circumstances and the amount of time that Alex spent working on the system (and installing the new Nest thermostat for me). I highly recommend Horizon and, especially, Alex.

Review 83 (2024-12-17 - Rating: 5)
Horizon is always great! They maintain my ancient HVAC system twice yearly and were my first call for a recent plumbing issue. Jordan was at my house within 2 hours and finished all the repairs by the time I got home from work. Thank you for making this tiny part of homeownership painless!

Review 84 (2024-12-13 - Rating: 5)
This is the second time Ive used Horizon and Im impressed again. Early summer we had them replace our hvac system and the team was outstanding. We woke up today to a leaky ceiling and wet living room floor. Bathroom upstairs was leaking. We called Horizon and they had Ray S. and his partner here in under an hour! They assessed the problem and explained what they were going to do. They found the issue and had it fixed in about 2hrs. Ray and his partner, (I dont remember his name), were professional, courteous, and knowledgeable. My dog made new friends as well lol. We will always call Horizon when our house gets sick!

Review 85 (2024-12-21 - Rating: 5)
Rolando Daly is an exceptional person. Could not have been more polite. Very professional with his work. Horizon needs to hang on to him. Excepional service. 5 stars

Review 86 (2024-10-10 - Rating: 5)
The service tech, Brad Brown, was congenial and friendly. His performance on the job was exceptional and thorough. He answered all my questions and showed me “how to…” procedures. I hope to have the good fortune of seeing Brad for future service!

Review 87 (2024-11-12 - Rating: 5)
Horizon has been good to us since weve moved into our home. Installed a new furnace to replace the 15 year old one that was in here. Service techs are cordial, knowledgeable and prompt. All aces.

Review 88 (2024-07-25 - Rating: 5)
My technician (Jim) was on-time, courteous, and had my AC fixed up in no time! He talked me through options for what to fix and long term impact/costs if I chose to defer. Online scheduling is convenient with text confirmation and status updates. Best to call for same day or emergency service!

Review 89 (2024-10-18 - Rating: 5)
Nick the plumber and his assistant was very professional, fast working andVery knowledgeable plumbers. They asked the right questions, they seem my vision. And they executed with no issues. I would love nick and hes associated to come back for any other future repairs or installments that I may have in the near future.

Review 90 (2024-10-29 - Rating: 5)
Fast service; technician clearly explained the issue, did a thorough check of the system, and ran the system for 20 minutes to ensure all was working. Horizon has provided excellent service to our family for a decade. Thank you!

Review 91 (2024-07-22 - Rating: 5)
Our Technician was outstanding. Lloyd was very thorough, friendly, professional and knowledgeable. He explained every step that that he preformed in words and pictures. He gave us recommendations for efficiency and maintenance and got us signed up for an annual tuneup on our central air and our heater. He exceeded our expectations for the work that is usually done for an air conditioning tuneup.

Review 92 (2024-09-24 - Rating: 5)
Technician did an excellent job analyzing the issues, explaining what will happen and repairing the unit. He made sure I was happy with the work and cleaned up well.He showed how to use the thermostat for ac, heat and aprailaire explaining humidity controls.

Review 93 (2024-10-22 - Rating: 5)
John was nice and polite and professional. He explained everything as he went through his process. We have had John work on our heating system as well as our air conditioning. Could not ask for a better representative for your company. We will continue to ask for him in the future.

Review 94 (2024-08-30 - Rating: 5)
Same day service. Rich was beyond helpful. Took the time to explain how the system works, areas that issues may come from, what to do if things were to happen, and thoroughly review my burner to find the issue. I also asked a lot of questions regarding plumbing, water treatment, and various other things that he wasn’t even called to come for and he had no issues answering everything. Thanks to his diligence, We even found a separate gas leak coming from an outside pipe. Definitely a fantastic experience.

Review 95 (2024-11-07 - Rating: 4)
The prices are a little high in my opinion, but I have never had an unpleasant experience with a Horizon technician. Theyre always very polite and professional, as well as considerate (they always lock my side door when they leave, which is very thoughtful).

Review 96 (2024-09-20 - Rating: 5)
I was able to get a service appointment from Horizon Services within a hour of calling. The technician was very knowledgable and courteous. He diagnosed a defective pump problem very quickly and was able to acquire a replacement pump within an hour of arriving. Installation of the new pump went smoothly and within about the next hour everything was working and back to normal. Afterwards, he and a second technician who helped him, cleaned up the area of the repair. Overall, this experience turned a bad day for me into a pleasant outcome with a job well done.

Review 97 (2024-11-21 - Rating: 5)
Been getting my HVAC regularly serviced with Horizon for several years and had consistent great service. Alex was my technician today and he is a gem! His expertise and professionalism are top notch. Thank you.

Review 98 (2024-08-20 - Rating: 5)
My service guy was great, polite, friendly, knowledgeable and knew exactly what to do in order to resolve the problem. He arrived on time. His workspace was very clean and he identified areas in the home that I had no idea was going on. His professionalism and customer service is well worth me using horizon again

Review 99 (2024-09-18 - Rating: 5)
Lloyd was very thorough and explained all the procedures, expectations and what needed to be tended to now or in the future. Hes pleasant and professional. I have always been satisfied with Horizon technicians.

Review 100 (2024-08-20 - Rating: 5)
Kevin and his team at Horizon services are quick, knowledgeable and professional! They know plumbing, don’t hesitate to get service today…they added a new washer drain and water hookups on my 1st floor and had to drill through the floor. Im happy with the work and they cleaned up better than it was before.

Review 101 (2024-10-08 - Rating: 5)
The technician that showed up was very professional and covered every part of my air conditioning unit in detail. I appreciate his way of covering each part of the heating system in detail. Even though I’m prior military it was an enjoy to see experience at work. He was able to answer all my questions. Great 👍🏾 job. This is only my opinion but I think Mr. Lloyd Staats is a asset to the Horizon company.

Review 102 (2024-12-15 - Rating: 5)
We woke up Sunday morning to a cold house. Horizon had us running the same day. Our technician was excellent in his professionalism, transparency, and rapid assessment and repair of our problem.

Review 103 (2024-12-18 - Rating: 5)
Alex was pleasant, friendly and was considerate of my home. Great interaction/conversation. I have never been disappointed with any Horizon technician sent to my home.

Review 104 (2024-10-30 - Rating: 5)
Zachary was here early after asking if he could come early. He was quick to get to work and was very efficient. Providing pictures along with the invoice. I was very happy with the service.

Review 105 (2024-12-06 - Rating: 5)
John S was extremely helpful and professional during the site visit and his work was completed to my satisfaction. I even learned more about my home during his visit. I still be sure to request him for future work.

Review 106 (2024-12-01 - Rating: 5)
Our technician Christian F was able to diagnose the problem and also very friendly and knowledgeable. They were able to come out next day, waiting for the sales team for a quote to fix the issue.

Review 107 (2024-12-31 - Rating: 5)
First I love this furnace installed by Horizon. The technician that came to do the seasonal maintenance was fantastic. Can’t say enough things about him.

Review 108 (2024-09-19 - Rating: 5)
Matthew was dispatched to check my loose Moen kitchen faucet handle. He explained my options, and what I expected to be a (very expensive) replacement turned out to be a screw adjustment. He also walked me through the benefits of owning Moen fixtures and their very generous service policy. He was very clean, polite, professional and so helpful in answering every question I had. So pleased with today’s service from Horizon!

Review 109 (2024-09-26 - Rating: 5)
Tech Shane couldnt have been more cordial, more helpful (w/details of tune-up), or more professional. Took his time, explained the whole tune-up process, and seemed genuinely sincere about his job and the Horizon company he works for. Thank you Shane.

Review 110 (2024-09-19 - Rating: 5)
The technician arrived promptly. He was very courteous & helpful. I had asked multiple questions & he answered every one. We discussed service plans & he was very informative. He did a great job. Thank you Cody.

Review 111 (2024-11-21 - Rating: 5)
Today Kenny Weakland, came to service the Heating system. Kenny is very polite and professional. He tookh his time to explain everything he was doing. Then show me afterwards what might have to be done to have my heater run more efficiently. He explained to me how my system was functioning. From that we both made a plan on what we needed to do. This was a excellent experience today.l

Review 112 (2024-11-13 - Rating: 5)
Technician Kenny arrived within the time window we were given to expect him. He was neat, personable and efficient. He clearly explained some of the problems he detected in our older heater. He left a number of photos of the problem areas. He explained possible options to us in a clear and friendly manner without being overly alarming or aggressive or upselling.All times considered, a very pleasant and informative visit.

Review 113 (2024-12-18 - Rating: 5)
Horizon technician Travis Milan made a visit for a furnace tune up. He was professional, thorough, pleasant and very helpful. He definitely exceeded my expectations!

Review 114 (2024-12-30 - Rating: 5)
JoseI cant say enough about the knowledge and professionalism that this young man provided me.This is someone Id like to perform all of my services moving forward.Thanks Jose,🤗

Review 115 (2024-04-04 - Rating: 5)
4th of July day Lloyd Staats III was very knowable and went above and beyond Customer Service .. He check even the attic unit to make sure all was ok after he inspected my thermostat that was not working .. Great Job Lloyd 👏🏾👏🏾👏🏾👏🏾

Review 116 (2024-11-13 - Rating: 5)
Alex was very thorough and skilled and explained like a teacher, understanding the client--what he was going to do, the problems that he found--as he found them--and the fixes with choices that he ended up making, as he solved them--so that there was understanding and no surprises. And then, at the end, asked, Do you have any questions. And there were no questions, just a very satisfied client.

Review 117 (2024-09-03 - Rating: 5)
I had the pleasure of meeting Horizon Services - Plumbing Technician, John Schoen. Hes friendly along with being professional. John offered me my options for an installation of a garbage disposal (customer supplied vs Horizon supplied) and any discounts I was eligible for. I had John proceed with the installation which went very smoothly. I really appreciated him triple-checking for leaks. He showed me how to use the special wrench if necessary and his most important advice is to flush the pipes once a month and he told me how to flush them (something I never did). Thank you John! 🙂

Review 118 (2024-08-30 - Rating: 5)
Kenny Weakland was great! On-Time and went over all of his options with me. Have been using Horizon for all my HVAC, Plumbing, Drains & Electrical work for about 9 years now and have not been disappointed one time! Keep providing great service to your customers. It definitely goes along way. Thanks Again Kenny & Horizon Services!!

Review 119 (2024-10-03 - Rating: 5)
10/2/24 Brian was on time, polite and professional. He completed the heating inspection and discussed options and assisted me with an action plan.5/22/24. Patrick Jacoby was professional, polite , efficient and knowledgeable. He did a wonderful job explaining to me what was need and what needed to be done in the future. And after getting my approval, what he was going to do. He made sure to email me before and after photos along with the receipt. I could not be happier with the service.

Review 120 (2024-12-30 - Rating: 5)
Alec arrived early, was very polite and very nice. Told us what to do which made sense. Said we will do that. If we have any problem, I will call back. Everything was good

Review 121 (2024-11-20 - Rating: 5)
I called Horizon to get my HWH looked at because it was just pouring water out of the top. Ray came over and he was super friendly and nice and Brian the Plumbing manager I cannot thank enough for the work and helping me. My family and I thank Horizon and being a part of the Horizon family.My kids can finally shower I can do dishes and not worry thanks to Horizon and the amazing team here.

Review 122 (2024-12-24 - Rating: 5)
The technician was courteous and answered all of our questions. They were efficient and patient ensuring we understood the process and implications to make the best decision for our heating situation.

Review 123 (2024-12-26 - Rating: 5)
After several changes in my annual service appt it finally happened today! Had Jamaal and he was excellent! Totally thorough and checked my unit out for everything! Very professional and patient. Even purchased my cleaning package for 2025.

Review 124 (2024-09-19 - Rating: 5)
Rolando was our heating service technician today who performed our yearly tune-up. This is the second time Rolando has provided our heater tune-up. Hes always great! He always does such a thorough job. Hes very courteous, and checked everything needed to make sure our heater works as needed for the upcoming season.Thank you Rolando for the pride you take in your job and putting customer first.

Review 125 (2025-01-02 - Rating: 5)
The furnace tuneup was completed professionally and the technician took the time to explain his observations patiently along the way.

Review 126 (2024-08-02 - Rating: 5)
Air conditioner needed to be replaced in the middle of hot temps in July. Horizon was able to send out a Rep. on the same day we called. Gave us a price and had next day install. Service guys were great came in took the old unit out and installed new. Everything was cleaned up and running like nothing ever happened.

Review 127 (2024-12-27 - Rating: 5)
Great job!!! Joseph Cirino did a great job. Very knowledgeable. Went straight to the problem. He also told me about other valuable offers.

Review 128 (2024-12-11 - Rating: 5)
The technician arrived on time, he was very pleasant and friendly. He came in, did what he needed to do in a timely manner. Explained what he did and what the next service should be. The technician’s name was Shane McHale. Kudo’s to Shane!!

Review 129 (2024-09-28 - Rating: 5)
Jaleer was on time and presented himself very nicely and professional. His attitude and demeanor to provide a well done job with satisfaction was displayed with positive results. Excellent communication and explanation of the process. Job well done, excellent!

Review 130 (2024-06-17 - Rating: 5)
Horizon saved the day! The heat wave has started and my AC didn’t. So I placed a call and the associate at the office was so sweet and scheduled an appointment for the next day. It gets better- they called back & their tech Sean came out the same day. He was so friendly, explained the process of reviewing my furnace and making repairs. He also took pictures & emailed me so I had a record of what needed attention.I was so relieved that I called Horizon because I now have cool air. Don’t hesitate to call them for your hvac needs. They definitely live up to their great reputation.

Review 131 (2024-07-17 - Rating: 5)
Kevin Gallegos came out and I have never met a more stand up technician. I don’t know what he gets paid but he deserves more. Super fast, smooth, got my system running right in about an hours time. He helped me set up my new gateway as well. Super friendly and respectful. Thank you Kevin

Review 132 (2024-08-01 - Rating: 5)
We returned home after being away for a week and discovered we had no water. We contacted Horizon and their quick response restored our water by mid afternoon. Mathew quickly determined that our pump had failed due to its age and he quickly replaced it. We recommend anyone needing plumbing repair contact Horizon

Review 133 (2024-10-29 - Rating: 5)
The Horizon technicians arrived on time and did exemplary work. They were excellent communicators and were happy to answer our questions. I recommend Horizon most highly!

Review 134 (2024-11-21 - Rating: 5)
Horizon sent out Tim to replace our kitchen and powder room faucets. He was prompt, efficient, courteous and got the job done right. I purchased & provided both faucets - one was from a plumbing supplier $800. I’m relieved that Horizon sent Tim, who knew what he was doing with such an expensive part. I’m glad the sinks are now fixed especially so close to the holidays! I just wish the cost wasn’t so expensive given that I supplied the materials.

Review 135 (2024-07-12 - Rating: 5)
Absolutely thrilled with the service provided by Horizon! When our ancient AC unit stopped working, I was bracing myself for the worst. Many technicians would have likely walked away, citing the age of the unit as a lost cause. Not Duane. He arrived promptly, exuding calm composure and confidence. His extensive experience was evident as he meticulously diagnosed the problem. In no time, he had our old unit humming nicely again. Duane’s expertise and dedication saved us thousands of dollars, and I couldn’t be more grateful. Highly recommend his services to anyone in need of an AC technician. Thank you, Duane!

Review 136 (2024-09-18 - Rating: 5)
Work was done in a timely and proficient manner. Horozon provided exemplary support and communication before and during their time at my home. Had our drain issue resolved and met my expectations. Jaleer Lowe was friendly, knowledgeable, and very courteous.

Review 137 (2024-10-28 - Rating: 5)
Alex did a great, professional job. He was on time, answered all my questions, went about his work quickly and thoroughly. I would be happy if Horizon sent him every time. Thank you, Alex!

Review 138 (2024-09-19 - Rating: 5)
The service tech, Cole Preston, serviced our unit and identified two parts that could cause problems when the heat is turned on. He ordered the parts and returned to install them. He was very helpful in explaining the possible failures. I believe he is very knowledgeable and did an excellent job.

Review 139 (2024-09-24 - Rating: 5)
My electric hot water heater woke us up at 3:30 AM and by 1:30 PM, Kevin and his partner from Horizon Services had a new one in place and heating up. The price was reasonable and the technicians were wholly professional. I would highly recommend Horizon Services.

Review 140 (2024-12-23 - Rating: 5)
Easy to schedule!! Ray and his associate were very professional, efficient, and very informative. It was a pleasure to have them repair my toilet et al.

Review 141 (2024-08-09 - Rating: 5)
Jamal did an excellent job and was completely professional and a pleasure to have in my home . He was extremely polite and courteous and a very good listener. Highly recommend him to anyone and hope his boss knows that he has an employee that loves his job and it shows .

Review 142 (2024-07-12 - Rating: 5)
John is the absolute best!! Prompt, professional and extremely efficient. He was very patient as I explained my needs and concerns. He was extremely thorough with the explanation of service and future recommendations. I would highly recommend John based on his knowledge and expertise. (7/12/24)

Review 143 (2024-12-28 - Rating: 5)
Jamel arrived and performed an inspection on my heater. He explained to my satisfaction in a way I could understand the condition of the heater and what was needed to keep it in top running condition.

Review 144 (2024-07-23 - Rating: 5)
My Service Technician was Jim Shaner. He was by far thee best technician and I was blessed that Horizon has such compassionate yet knowledge employees. Jim answered all of my questions, gave me some tips for preventative maintenance, he was kind, friendly, and made me feel very comfortable and in good hands. It is hard being a homeowner, everything breaks down simultaneously and repairs can add up. Jim was fair, honest, and transparent. Not to mention, he fixed EVERYTHING in record time! Truly a God send. I will certainly continue to call Horizon in the future when I need help. Thank you so very much Jim for all of your help!

Review 145 (2024-08-01 - Rating: 5)
First, I want to say that your website is very user friendly and the ability to schedule a service online was very convenient. Then, the technician showed up, Matthew, and he was extremely professional! He put shoe covers on and came in, and went straight to work putting together an estimate. He presented it to me in a way that I could understand, and offered several options to resolve the situation with our sump pump. He offered his advice based on our situation, and not in a way that would benefit them!! Ultimately, he replaced our sump pump that day! The customer service was elite, and the product/two-ywar warranty is unparalleled. We’ve used Horizon to replace our HVAC system, repair a plumbing issue, and to replace our sump pump. We’ll never go elsewhere. Thank you!!!!

Review 146 (2022-01-19 - Rating: 5)
Superb response time! Handled our issue and install in less than 24hrs! Amazing team! Very professional, military discount and promotion discount. They really helped us out at a super fair rate and quick install/replacement during freezing temperatures! No nonsense and easy to work with. The whole crew was awesome! Wish I could buy them a beer!

Review 147 (2024-12-21 - Rating: 5)
Travis showed up on time, went right to work and finished quickly. He was polite and courteous and he did not leave a mess. Next time I call for service, send Travis.

Review 148 (2024-09-20 - Rating: 5)
Tom came out and was able to get us fixed in under 30 minutes. He was punctual, polite, and very knowledgable. He left me with some very helpful pointers for proper routine maintenance.

Review 149 (2024-08-30 - Rating: 5)
The weather in Delaware has been in the 90s for a long time. We just started to enjoy the benefits of a low cooler days. Then my AC stopped working Thursday night. To clarify, it was on with the thermostat set at 76, but the air temperature indoors was 82 degrees. I called Horizon. They came Saturday morning. The issue was diagnosed and fixed in no time. Brian was great! He walked me through every step. I signed up for the maintenance plan. Even though my home is five years old, preventative maintenance is the best approach for me going forward. The heat wave is scheduled to come back next week and we will be cool. Thank you Horizon!

Review 150 (2024-08-17 - Rating: 5)
He was on time very professional and explained everything. Everything was completed in a timely manner. It was a pleasure having him service my home. If I had more stars I would give them to him, he was amazing....Ever helpful after my warranty company told me they couldnt help...he was my angel today...Thank you so much

Review 151 (2024-07-30 - Rating: 5)
Great experience. They came they did more than I expected.The system worked to perfection and they handle my mental health issues like a professional. They were terrific and gave me knowledge I didnt have. Dont hesitate to use them.

Review 152 (2024-12-31 - Rating: 5)
Sean was very professional and helpful. The best service Ive received since relocating to Delaware six months ago

Review 153 (2025-01-02 - Rating: 5)
Travis was well trained. He was focused and came ready to work. He was professional in dealing with me. I asked a question and he gave me an answer but if i was interested in installing temperature control in the second floor he would investigate the price. In all he was thorough. Happy to deal with well trained staff. The furnace is working well.

Review 154 (2024-06-17 - Rating: 5)
They were great today. Checked my account for me. Had same day service available. Catherine at the office was so sweet, and smart, and talked me through it all. Brian Dew came out very quickly, and not only listened to my issue, but was super awesome about explaining to me where I went right, and where I needed to focus my attention (the inner drain clog, not the outer). Really nice, super knowledgeable, great with my kids playing behind us.

Review 155 (2024-08-02 - Rating: 5)
The horizon technician that came to work on my AC unit was wonderful. He assess the situation and walked me through everything and how he was going to fix it before he even began. He was really communicative throughout the whole process and got our AC back up and running and no time.

Review 156 (2024-10-09 - Rating: 5)
Dylan Katsanes, our Horizon representative, provided us with excellent service in solving our issue. He was prompt, courteous and extremely professional while working on our home. We thank him for his work.

Review 157 (2024-10-11 - Rating: 5)
Rolando Daly was very patient, professional and polite. He took his time, to explained that I should contact my gas company regarding a possible problem with the incoming gas pressure for my broiler. I truly appreciate his knowledge in keeping me from perhaps further issues down the line. His devotion towards giving good service is outstanding.

Review 158 (2024-12-24 - Rating: 5)
Horizon did an above and beyond service call..my service professional David with his associate Nick remediated my kitchen sink and powder room.issues promptly and swiftly..all.done in about 2 hours on Christmas Eve morning no less..outstanding!!!!

Review 159 (2024-11-16 - Rating: 5)
Dave Vicker and Nick was absolutely professional and friendly. First thing they did was put on those shoes booties on. Change my bathroom sink faucet and found out i had problem and ask if i wanted to to fix it now. Great prices on the job. When Dave and Nick was done. Show me what they did and ask if I had any questions. Boy did I had alot. Dave and Nick Answer everyone of my questions. I didnt feel rushed. Thank you Dave and Nick

Review 160 (2024-12-03 - Rating: 5)
Quick turn around for appointment and given a time range for the day. HVAC technician was very knowledgeable and efficient with replacing our thermostat.

Review 161 (2024-07-26 - Rating: 5)
Have been using Horizon Services for more than 10 years & great service! Our AC service Tech Alex M. has been out here several times. Always the best service, courteous, prompt on time, explains everything we need to know!! Truly Alex is an asset to Horizon Services!! Thanks so much!!

Review 162 (2024-12-27 - Rating: 5)
The technician was friendly, funny, arrived within the scheduled window and quick to resolve the issue. He made a bad situation not such a pain to have to deal with.

Review 163 (2024-09-06 - Rating: 5)
Always friendly and professional, these two Horizon technicians were very thorough: cleaned my heater parts, replaced my filters with really good ones for my severe indoor allergies, replaced my circuit board, and even showed me a way to adjust my thermostat to save money. My dogs loved them too — good indicator that these guys are truly as nice as they appeared to be.

Review 164 (2024-11-27 - Rating: 5)
Ray was pleasant to work with, explained fully the issue and the proposed resolution. Finished the work in the quoted time and left the place neat and clean. Will highly recommend Ray Strong and Horizon.

Review 165 (2024-10-10 - Rating: 5)
Brad Brown came out to do a furnace tune up and did a wonderful job. Brad was very thorough and knowledgeable about my furnace and took the time to explain all the work done in a way that was easy for a layman to understand.

Review 166 (2024-08-01 - Rating: 5)
Anthony, is a pleasant young man, he was very helpful in programming my thermostat for me as I’m interested in getting Wi-Fi accessible. He recommended I try it programmed before i make the investment. My systems are 1 year old so no issues were detected!

Review 167 (2024-09-10 - Rating: 5)
Ive always had good experiences with Horizon. They were able to send someone out quickly for an active leak in our kitchen ceiling. Jacob was very personable and provided great information of what needed to be done to prevent additional leaks. I would highly recommend Horizon.

Review 168 (2024-09-13 - Rating: 5)
The Horizon Technician Rich, arrived on rime got some initial info from us a got right to work. In about an hour he had diagnosed our HVAC issue and had an array of information and options to effect a timely repair. Despite our obnoxious dogs, Rich took time to answer all our questions to make an informed decision within our budget. Would recommend.

Review 169 (2024-08-13 - Rating: 5)
We had our annual A/C tune ups done on our 2 units. Lloyd was our technician, he was professional, thorough and explained everything to us in understandable language. His attention to detail and technical experience exceeded our expectations. We renewed our tune up plan for another year.

Review 170 (2024-11-06 - Rating: 5)
My technician was great, very professional. He explained what he was doing, and answered all of my questions. I have recommended Horizion to my family and friends as a company that can be trusted.

Review 171 (2024-07-19 - Rating: 5)
Shaun and dequan gave me a very clean and neat install.They were extremely professional and a pleasure to deal with. They took the time to show me all the features of my heating and air conditioning unit. They checked twice toake sure everything was working properly. Wonderful customer experience.

Review 172 (2024-11-27 - Rating: 5)
Joseph Cirino delivered excellent service. He solved the problem and treated me with respect. He is an excellent representative and you are fortunate to have him as an employee.

Review 173 (2024-11-24 - Rating: 5)
Add our names to the list of very happy Horizon svcs customers. Saturday AM we discovered a burst water heater was flooding our basement 3 inches deep, and counting. Horizon was our first frantic call, and they gave us a worst case appointment slot for Sunday sometime, but ended up juggling other work and arriving at our house just a couple of hours later on Saturday. The replacement water heater wasnt on the truck, so they had a 2nd truck scoop one up from their warehouse and drive it out. By Saturday evening we were patched and plumbed and with hot water once again. Plus, the technician (John Schoen) was careful to answer every question thoroughly, suggest things we could consider to enhance our plumbing failsafes in the future, etc. Very impressive customer service on top of a pretty strenuous job (wrestling old and new water heaters up and down a cramped basement staircase). We do not hesitate to recommend Horizon Services highly.

Review 174 (2024-07-02 - Rating: 5)
Easy to schedule. Technician came on time and was polite and professional. He unclogged our toilet. He did brake our light fixture by accident but cleaned everything up really well and gave us a fair discount on the service. We will definitely use Horizon again!

Review 175 (2024-08-19 - Rating: 5)
Service A1 Kenny was knowledgeable and not a BS’er he was efficient and personable! Highly recommend setting up an appointment with Horizon and if possible requesting him! Stand up guy ! Update 8/17/24 just got my new AC installed, the team was amazing ! Fast efficient and knowledgeable! Definitely a good to company !

Review 176 (2024-07-31 - Rating: 5)
Our A/C was a little sluggish with the heat wave so we decided to call for a free estimate. David Dworsky was THE BEST! He helped us decide how to resolve our issue and gave us major discounts. Because a previous company had incorrectly installed our heater we had to replace the entire system. They were able to schedule the install very quickly and completed the work in just one day.

Review 177 (2024-07-13 - Rating: 5)
I’m from Wilm and my Drain Tech was Brian Dew from Horizon Services. Very professional, experienced and had a great sense of humor. I would definitely request him again. Over great experience!

Review 178 (2024-08-15 - Rating: 5)
Outstanding technician. Arrived on time. He was efficient, personable and kind- he didn’t mind my small dog barking. He gave a clear report of the hvac system and was happy to answer my questions.

Review 179 (2024-11-15 - Rating: 5)
Could not have had a better tech if I pick him out my self. Matthew was very professional and also friendly. These 5 stars are for him. Thank you so much Matthew.

Review 180 (2024-09-26 - Rating: 5)
Service was on time, thorough, and details were clearly explained. Sean was excellent in communicating why our very old furnace needs to be replaced due to multiple safety issues. Gulp.

Review 181 (2024-07-26 - Rating: 5)
Your tech saved my day. Water heater went. Came home to water everywhere. He drained heater, replaced necessary plumbing, and ordered new heater for tomorrow. Came within an hour and a half of my call. Knowledgeable and professional. He made the day much less stressful for this senior citizen. Thank you!

Review 182 (2024-10-29 - Rating: 5)
Great service! Very nice service tech. Very knowledgeable. Brian explained everything he was doing on my gas furnace & answered all of my questions. He Really made the experience enlightening for me.

Review 183 (2024-09-28 - Rating: 5)
Technician was nice and competent. He did a good job of explaining my options. I had repairs on heater and AC.So far everything is working fine.

Review 184 (2024-08-02 - Rating: 5)
Rolando arrived promptly and was extremely polite, professional, and friendly. He thoroughly and efficiently inspected the AC unit inside and out and performed preventative maintenance. We will definitely request him next year for our annual AC maintenance.

Review 185 (2024-11-14 - Rating: 5)
Brad was personable and polite. All with a great sense of humor. He represented himself and your company with a great sense of professionalism. He provided timely and accurate information. Very satisfied.Sincerely, Jose Wagner Chester, Pa.

Review 186 (2024-07-19 - Rating: 5)
New update- recently I updated a 1 star review with a 4 star review after Nicholas Weaver was able to get my hot water heater back working which unfortunately as great as Nicholas was the hot water only lasted for a few days only to return to the original problem which was instead of needing 1 part it needed 3 parts; in comes a new technician on Saturday morning named Joey Rinarelli he looked at the heater and immediately knew what it needed however unfortunately because it was Saturday the parts couldn’t be purchased till Monday but what he did was show my husband who is an electrician how to turn the hot water on so we could use it while we wait for the needed parts. On Wednesday he returned with the parts I was so surprised to see him while at the same time happy because it is rare to get the same person to come back. I was glad to see him because he had worked on the heater and knew what was needed. Thank you Joey you are the reason for the 5 stars you showed up and handled your business if I should have a problem again I will be asking for you. The work was great I appreciate you. Horizon you have a great technician in Joey Rinarelli!!