Superior Plumbing, Heating & Air-Conditioning

Located in Waterford, Michigan

Address: 5316 Highland Rd, Waterford Twp, MI 48327, United States

Phone: +1 248-453-6010

Rating: 4.6

Services

On-site services
Online estimates
Language assistance
Repair services
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-02-11 - Rating: 5)
Superior has done both plumbing and heating work for me. The service has been excellent from my first phone call inquiry speaking with Terri to the most recent repair with Kevin and Diego. I believe they care about their customers, and I trust them to do great work at a fair price.

Review 2 (2025-01-03 - Rating: 5)
Superior heating and cooling have provided excellent service for all our heating, cooling, and plumbing needs for over 10 years. The quality of their work is excellent, and the cost is always very fair. On several occasions when our older heating system (not installed by Superior) has malfunctioned, the owner Kevin has called me back quickly and helped diagnose the cause often over the phone. We are lucky to have such a reliable and trusted high quality local company.

Review 3 (2024-01-22 - Rating: 5)
After 2 other local companies came to our house and couldnt help, Superior was great. Superior has a thourough knowledge of boilers, and excellent fast service! We are ever so grateful a friend recommended Superior to us. Thanks, Kevin!

Review 4 (2015-12-11 - Rating: 5)
Recently, Superior was out to install new furnace, water heater and additional plumbing to our new home. I cannot say enough about the excellent job Jason and the team from Superior performed in our home. Starting with Kevin (owner) and how helpful and fair he was in coming to our home and working out a few approaches to our needs. That was followed up with Jasons splendid on time performance. Due the vastness of the job - it took several days to complete which gave me an good opportunity to see the team from Superior at work. At all times they were polite, professional, efficient, always taking the time to explain the why and why nots of everything we were doing. They have no problem traveling from Waterford to Rochester for our business. My husband and I highly, highly recommend Superior Plumbing and Heating.

Review 5 (2018-05-18 - Rating: 5)
My family suffered a electrical surge at our residence a couple months ago which caused our water heater to go out (among other items as well). We had the water heater installed only two years ago and naturally called the company who installed it to see if they would assist us in fixing it. The company advised us they could not get anyone out to help us for four days. I was very surprised and disappointed by this since they did a great job selling and installing our new water heater but did not seem to make it a priority to assist a former customer in a time of need. I then turned to Superior for help. The office manger I spoke with advised me she would need to rearrange some schedules but she would get someone out to us by the end of the day. After only an hour wait, Kevin (I believe he said he was the owner) was at our house. Kevin was fantastic and very professional. He was able to diagnose the issue quickly, and replace the damage electrical component in short time. Not to mention saving us a couple thousand dollars from replacing the whole unit (which is what the other company said would likely need to be done when they eventually came out). I would highly recommend Superior to anyone and will definitely be going back for any of our heating and cooling needs!

Review 6 (2020-11-09 - Rating: 5)
So happy this company is around! Its hard to find good contractors these days but I would recommend Superior Plumbing & Heating to anyone!Very professional from the minute you call & speak with Terri, who has nothing but the best intentions on you & how to fix your issue(s). Kevin was our contractor who came to our home. He was also professional, took his time to figure out the problem & also recommends any upkeep I can do to further prevent issues down the road. Customer service is amazing!! Thank you Superior Plumbing & Heating!

Review 7 (2018-07-06 - Rating: 5)
I am so impressed with Superior:) I had a hot water tank problem. Called Superior, spoke with Kevin, sent photos over the phone. Cathy followed up with me after researching my issue and providing me insights on what to do. This made it very easy for me and eliminated the stress I had. Kevin and Cathy did not have to go the extra mile like they did. I own rental properties as well as my current home and have worked with many plumbing companies. Usually, I feel like these companies may not always have my best interest in mind. I am so glad I found Superior as they truly had my best interest in mind, while being quick and easy to work with. While I dont look forward to having any issues, I do look forward to calling Superior when I do. Thank you Kevin and Cathy!!

Review 8 (2023-03-03 - Rating: 5)
We received exceptional service today by Superior Plumbing. Our sub pump backed up overnight and flooded our finished basement. The experts were here in no time to resolve the issue and spent extra time going over some best practices to avoid another incident in the future. We greatly appreciate the service. Superior Plumbing definitely earned our life-long relationship!

Review 9 (2024-01-31 - Rating: 5)
I was told they didnt work on my Westinghouse water heater but if they could find documentation online, they could fix it. Well, they found information, and they fixed it as soon as they received the parts from the distributor. Very friendly and professional. I would definitely recommend them to anyone.

Review 10 (2019-03-16 - Rating: 5)
My first experience with Superior has been EXCELLENT and exceeded my expectations. My water heater broke down on a SATURDAY. I called Superior and immediately talked to Kevin. I explain the situation and he offered to solve it over the phone. This will save me dollars for a site visit. He gave me step by step instructions that even I could understand. However in the end we agreed that a sensor has failed and needed to be replaced. He told me to meet me at the store to get the part. He made an extra stop at his parts store to make sure he had one for me. He constantly called me to keep me informed so that I did not wait anxiously whether he had the part of not. I met Kevin at the customer store. He OPENED it up (remember it is a Saturday) and sold me the part. Then he took extra time to explain how to install and test it. He also mentioned that I should be able to get the part from Rheem since it was still under warranty.. Finally he asked me to call him if the fix work or did not work. Truly shows me professionalism and concern. It all worked out. Then I found out that he is the owner of Superior Plumbing, Heating & Air-Conditioning, Inc. I do not know too many owners that take the time to help customers directly. He is truly professional, knowledgeable, and very easy to talk with. Again his company WILL be my FIRST call when I have issues with my furnace, air conditioner, or water heater. He has earned my trust and that is not easily done

Review 11 (2018-09-06 - Rating: 5)
I had to re-route the pipes for all of the above slab plumbing in my home. Had several quotes and suggestions on how to proceed, however, Kevin, the owner of Superior Plumbing, was far more knowledgeable than all the other companies. His recommendations were sound and they made sense. Kevin did a very thorough inspection and discovered things none of the other companies did. He was very precise with his written quote and seemed very honest. I contracted with Superior and am more than happy with the work and service received; they even put down carpet protectors and wore botties while inside. The work is very professional and everyone who sees it comments about how well done it is and asks who did it. I highly recommend Superior Plumbing!

Review 12 (2024-06-03 - Rating: 5)
My water heater was leaking and i called several plumbers and no one could do it for a week or two and the prices were out rages i called superior plumbing on Saturday morning talked to Kevin and he gave me a price over the phone and i said ok when and he said Monday morning one of the guys showed up at about 830 9 am and replaced the heater and added some plumbing valves and new lines and took the old one away for one very resonible price im happy with the services i will use them when ever i need plumbing done great work guys nice pleasant people very god work call them when you need the job done right and good

Review 13 (2023-11-22 - Rating: 5)
They came out on short notice and provided good service at an affordable price. They really took their time to check my furnace and gave good advice. Ill be returning with future HVAC needs.

Review 14 (2016-06-20 - Rating: 5)
Superior Plumbing and Heating has been my service provider for heating and cooling for many years. I have received nothing but excellent care during that time with respectful and knowledgeable service providers, Jason, Nate, and the owner, Kevin. Kevin is an amazing person in that he will do everything possible to help out. He has stopped by without an appointment when Ive called about a problem and not only helped me out, but did it with a smile and an upbeat word of friendship. I recently called him about a problem with my brothers thermostat, and he came out even though I had the wrong date. He fixed what was wrong at their house, and even weed whacked around their AC unit and blew leaves away from their entrance. He has offered advice to me when I questioned him about relevant appliance ads that came my way, and I truly appreciate his opinions. I dont think you could find a nicer owner or a better company for your heating and cooling needs! When one is a widow and used to relying on a husband who knows a lot more about these kinds of things than I do, having someone like Kevin to trust and rely on really makes my day. Thank you so much, Kevin and Superior Plumbing and Heating!

Review 15 (2018-02-08 - Rating: 5)
We have worked with this company twice and they have been outstanding. We have had our hot water heater repaired and then replaced and the guys were so thorough and did extra repairs without charge. He even looked at our humidifier and took it apart and showed my husband and I how to clean it correctly, which he did not have to do. He then stayed for a while and showed us all the best ways to maintain the equipment. The owner comes out and does the jobs and you can tell he cares. We plan on calling them for any issues we have in the future.

Review 16 (2015-07-30 - Rating: 5)
Kevin (owner of Superior Plumbing and Heating) will do the work right and treat your property as if it were his own. He will also talk you through different options, and he will recommend the option that makes the most sense, not necessarily the option that will make him the most money. I had a new furnace and air conditioner installed at my house, and other plumbing jobs done by Superior at my rental property, and I have been extremely pleased. There is no need to look elsewhere, this is the business and owner you have been looking for. My A/C and furnace installation actually exceeded my expectations, Kevin took extra time to route the copper cooling line where it made SENSE and again, not where it was easiest/quickest. I cant imagine a review under 5 stars unless it is a competitor, and there are are many around here. FEEL FREE to ping me directly on G+ and ask me about my experience.

Review 17 (2014-09-03 - Rating: 5)
Ive used Kevin and company at Superior 4 times over the course of 7 years for my rental unit. Everything from a leaky toilet valve to a completely new HVAC system this past winter, repairs never took more than a day to arrive and a day to repair. Ive never been upsold, and even Kevin even managed to keep the HVAC system on life support the first time it had issues (per my request) because a $3500 fix wasnt in the cards at the time. Ive referred them to friends who had the same experience, and Ill be contacting them again as part of the rental remodel.Why on earth anyone would give this group a bad review is beyond me!

Review 18 (2017-12-06 - Rating: 5)
We are having a fireplace installed and we needed a gas line run to it! Kathy (sp?) was wonderful help on the initial call and had Kevin out in a few days to check out what needed to be done!Today, which was about a week later, both Kevin and Diego(sp?) had it installed without a hitch! They were extremely pleasant and professional. Kevin was very helpful and knowledgeable with any and all questions I had. Not a single mess was left behind and the line that ran both inside and outside looked amazing!I had called two other companies who wouldnt touch my project because I needed more than 10 of line to be outside (as Im on a slab). Superior had NO problem with it and I signed right away.Kathy called me up just a bit after they left to make sure everything went well, and it did! Thank you for the line install, even though it was very cold outside!EDIT 12/06/2017I needed a different non-urgent job done, and Kevin was able to come out within a few days during this busy season! I am always grateful! Couldnt have finished my project without this company! Thank you again!

Review 19 (2016-07-26 - Rating: 5)
On a hot 90+ degree day and after 7:00 PM, Kevin walked me through a simple fix for my AC over the phone. He was polite, courteous and extremely helpful. When was the last time you had a repair company help without wanting to come out and collect a large service fee just for showing up? I will be using and recommending Superior to all my friends and neighbors.

Review 20 (2014-02-11 - Rating: 5)
Superior Plumbing and Heating was top notch today! I called thinking my garbage disposal took a crapper. I spoke with Kevin and he simply walked me through the process to fix it over the phone (including safety precautions) . I was able to fix it on my own. No service fee or any fee at all. So thankful, because most companies would have charged me a service fee or house visit fee and probably convinced me to get a new one when that was not necessary. Thank you Kevin!

Review 21 (2016-04-17 - Rating: 5)
We had a company through Home Advisor come out. The technician that came out knew nothing about our tankless water heater. We then contacted Superior Plumbing, Kevin came out to our house, he knew everything about the water heater. He contacted the manufacture, they overnighted a part directly to our home. When it arrived we called Kevin, he returned and fixed our tankless water heater. Now they have a customer for life.

Review 22 (2016-08-13 - Rating: 5)
Highly Recommended!On one of the hottest days of the summer, my AC unit broke. They told me they couldnt get to me until the next day unless a cancellation happened. Well someone cancelled and they came to fix my unit the same day. Price was reasonable, and the pro tips I got afterwards for increasing airflow through the house was invaluable. Awesome service, will definitely use in the future.

Review 23 (2019-10-22 - Rating: 5)
Hot water heater started leaking on a Friday evening. Called a few places for pricing and schedules. Superior had good prices and were able to come out Monday afternoon to install a new hot water heater. Unfortunately upon unboxing the new hot water heater it was found to be dented. As the old unit was already removed they installed the new one, so we would have hot water, until they could get another new one on Wednesday. They were out early Wednesday afternoon and installed the new unit. I must say their service was exceptional. I would gladly use them again in the future.

Review 24 (2012-06-05 - Rating: 5)
I received incredibly fast service, and Kevin got to the bottom of the problem immediately. My disposal system is now working perfectly. I would advise anyone who is looking for a solid and honest plumber to give superior plumbing a call and insist on having Kevin come out. Im glad I did.

Review 25 (2024-04-30 - Rating: 5)
Superior Pluming & Heating, Thankful for the honest, detailed and care shown by Kevin. People like this are hard to come by. Would highly recommend his company!

Review 26 (2021-07-07 - Rating: 5)
Thank you for superior service. I called on a holiday because our air conditioner stopped working. After describing the problem Kevin offered to walk me through some tasks that might fix the issues (a house call was not necessary and would be costly). He spent 20-30 minutes patiently explaining what to do. And it worked! No charge!

Review 27 (2014-06-20 - Rating: 5)
Oh the joy of A/C on a hot, humid day! Thanks to Kevin and the team and Superior for getting me back up and running. This is an honest, hardworking company who will do all they can to accommodate customers and never try to sell you something you dont need or do unnecessary repairs. In fact, they even gave me a break on the cost because I was unemployed. You cant get a better plumbing, heating and cooling company to work with!

Review 28 (2017-11-07 - Rating: 5)
I recently had a hot water heater installed by another local company and had issues with it staying lit one week later. I called them up and they said it would be at least a day before we can get out there and that was it. I called superior and asked if they could help and Cathy helped me from the start. First stating they can get someone out this afternoon, next she asked for a couple of pic as some issues can be solved over the phone. What a company foundation they have, she truly was going out of her way to help even though they did not install it to begin with. I will use them for now on for everything. Thanks for your help..

Review 29 (2017-09-20 - Rating: 5)
We have a small kitchenette in our lobby and the sink was backed up and needed to be snaked, I called Superior, they were there in 30 minutes and serviced us fast and friendly. A extra thank you to Tony Lopez, our service tech, Would refer Superior to anyone having a plumbing or heating issue.Peninsula Aviation.

Review 30 (2023-10-03 - Rating: 5)
Very kind and quick! I was in the process of selling my house and everyone I spoke to (Kevin and a woman whose name Ive forgotten!) Was so kind and understanding. Fair pricing as well!

Review 31 (2018-01-13 - Rating: 5)
My furnace went out during winters coldest day - Superior gave me a suggestion for a quick fix before coming out -- and IT WORKED! My heat is back on and warming the house without a service visit. The ultimate customer experience. Thank you Superior.

Review 32 (2018-06-16 - Rating: 5)
Amazing company! If theres an emergency, I can always count on them. The owner, Kevin, and his team know what theyre doing, theyre honest, and their work is outstanding.Thank you for being there for my husband and I, and my mother.

Review 33 (2018-07-18 - Rating: 5)
Weve had this company out to fix our air conditioner twice this summer (separate issues), and this company is amazing. Very knowledgeable, VERY reasonable prices. Will gladly contact them again in the future. Highly recommend.

Review 34 (2022-08-15 - Rating: 5)
Excellent job installing my water heater. Cleaned up after themselves and were professional. I would use them again.

Review 35 (2018-08-29 - Rating: 5)
I have used this business twice now and the customer service was absolutely amazing. Easily the BEST hvac business in Oakland county!

Review 36 (2022-12-27 - Rating: 5)
Good to have a plumbing company around like them. Very helpful. I will give them 10 out of 10!

Review 37 (2019-02-08 - Rating: 5)
I had a problem with my garbage disposal I talked to Kevin and he told me how reset it because it had locked out. Very quick and simple Thank you Kevin

Review 38 (2017-04-05 - Rating: 5)
Awesome service. Made the call, sent some photos and my issue was fixed over the phone. Now that is service done right.

Review 39 (2017-05-03 - Rating: 5)
First time using them, great service, advice. And Kathy who answered very clearly believes in the business. Excellent

Review 40 (2023-07-13 - Rating: 5)
Excellent customer service. Thank you Kevin and Diego for great work!

Review 41 (2018-10-19 - Rating: 5)
My hot water stopped coming out hot and after trying to fix it on my own, I decided that I needed some help. I called a few places to get an estimate of how much it would cost to have someone come take a look at my hot water heater. The average price was around $150 just to come out to my house!And then I called Superior Plumbing. When Kevin answered the phone, I asked for an estimate. Instead of giving me a price, he asked me to take pictures of the heater and send them to him so he could try and troubleshoot. We tried a few different things over the phone, but still no hot water. He was pretty sure that a little piece just needed to be replaced, so he asked for the serial number so he could check to see if my heater was still under warranty (which thankfully it was). I then drove up to Superior Plumbing to exchange out the little piece for a new one. When I got home, I put the piece into place and suddenly my hot water heater turned on!I was so impressed by the customer service of Kevin and his receptionist! They went out of their way to make sure that I was taken care of, without me having to spend a single dollar. Most places these days just try to take your money, whereas Kevins focus was to help me, his customer. I have already recommended his services to a friend and I will definitely be using Superior Plumbing in the future!

Review 42 (2020-08-24 - Rating: 5)
We found out on a Thursday mid afternoon that our water heater had been leaking as water was pooling in our utility room. We reached out to Superior and they were able to squeeze us in and swing by that evening to assess the heater, help slow the leak, order a replacement heater, and schedule us for a replacement water heater the following evening. The next evening, a Friday evening, the team showed up after a full day of other projects and still took the time to remove the faulty water heater and install a new one as well as helping with the clean up. They did not care that it was after business hours to help fix our problem. Superior is very responsive, friendly, helpful, and professional and we would definitely recommend using them for any and all heating and air conditioning services!

Review 43 (2018-04-26 - Rating: 5)
I highly recommend Superior. Kevin was excellent. His knowledge of HVAC systems was very good . He advised and gave us all our options and the energy efficiency and payback on newer systems. Furthermore he is following up on other issues that we discussed as a result of his consultation. recommend Superior highly

Review 44 (2020-02-29 - Rating: 5)
I spoke to Kevin on the phone today and he walked me thru the issue with our thermostat/furnace rather than wanting to come out to our home and charging us the home visit fee. He felt that between the two of us we could resolve the issue over the phone, which we did. Kevin was VERY helpful.Would recommend this company to anyone.

Review 45 (2018-06-25 - Rating: 5)
HIGHLY RECOMMEND SUPERIOR PLUMBING My cartridge inside the tub valve broke on a Saturday. Called Superior and Kevin picked up. Don’t know the guy and never talked to him before in my life. He walked me through fixing this problem and in perfect detail. Kevin saved me time and money and he didn’t have to do anything for me. Wow! I am blown away. Some of the best customer service and I didn’t even hire them. I highly recommend Superior Plumbing.

Review 46 (2017-09-27 - Rating: 5)
I cannot say enough about this company, 90 degree day at the end of September, who wants to deal with their 3 yr old AC dying with a 1 yr old. I called and spoke with Kathy who was so helpful and understanding. Kevin showed up 20 minutes later and got right to work, he was extremely respectful of my home and family. Explained everything completely and gave me all of the options for our situation. We have used Superior for work on our Condo and now on our home and I will not go to anyone else. Even got a call checking in on me and my daughter the next morning. Thank you!! you guys are by far Superior.

Review 47 (2014-11-01 - Rating: 5)
Just had a very good experience with the help Kevin over the phone at Superior Pluming & Heating. He was able to give me the phone instructions to make the repairs on my ArcoAire furnace. Ya-Hooo up and running on a Saturday afternoon.Thank you Kevin.Steve M, White Lake, MI

Review 48 (2017-02-05 - Rating: 5)
We Kevin and his crew inatall a new furnace and air conditioner about 4 years ago. They provided top knotch service at every turn. We will use them again!

Review 49 (2020-02-24 - Rating: 5)
My husband and I recently updated our ktchen which included the need for installing a sink faucet, RO faucet and new drain configuration to accommodate an undermounted sink. We chose a company to do our plumbing work in mid January that was highly recommended to us. All work was completed and we were pleased with finished job. However, we just noticed that the RO system was hooked up to the hot water line by mistake! We discovered this the other night when very hot water was coming out of the RO faucet! The drain underneath the sink, RO tank and hot water line were also extremely hot to the touch! We tried to reach the company that did the work but they’d already closed for the night, with no after hours calling number available. All we could do was leave a message for them to please call back in the morning to address this issue. I personally was so nervous about everything being so hot and was afraid of a possible fire or blown hoses happening overnight! I decided to call Superior and spoke directly with Kevin. He asked me to take some photos from under the sink and send them to his phone, so he could see what he could do to help us. From there, Kevin actually took the time to instructed me step by step on how to turn everything off for the night until I could speak with the company that did the work originally. Kevin didn’t want us to have to pay for more work to be done, when the company should come back and do the repairs needed with no extra charge. I have to say, Kevin completely reassured me that all was now safe with the hot water issue and even discussed what I need to know about the RO filters that would need to be replaced, because of this event that happened. He spent so much time helping me over the phone and never charged us any service fee at all for his time, even after I again offered and wanted to pay him! The next morning the repairs were made by the company that had done the work and the RO filters are being replaced. I’m so glad I called Kevin at Superior Plumbing, Heating & Air-Conditioning.... because If I can feel this comfortable and confident with help over the phone from Kevin, then I know We’ll be very happy and satisfied with the quality of work he and his company can do for us in the future! Thank you so much, Kevin! Your kindness and time you spent to help us is so greatly appreciated! I highly recommend your company and give you a rating of 10 Stars! You’re the best!Nancy B.

Review 50 (2013-07-30 - Rating: 5)
Kevin is fantastic. I needed a sink faucet replaced because of a leak. Kevin would not fix it, thats right I said would not fix it. However this is not because he doesnt know what he is doing , but because it wasnt safe to, and I respect that. We have some mold growing and Kevin suggested a product at the hardware store for cleaning it up. He also didnt want to sell me a faucet that wasnt purchased from a manufacturer he trusted, but he didnt reccomend the most expensive one, he suggested a good quality one. Rest assured you can trust Kevin if he agrees to do a job to do it right and if not I can tell from experience he took the time to talk on the phone to help me even when he wasnt going to do the work.