Gold Star Plumbing and Drain Cleaning

Located in Waterford, Michigan

Address: 4315 Nelsey Rd, Waterford Twp, MI 48329, United States

Phone: +1 248-973-9646

Rating: 4.8

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Comments

Review 1 (2024-12-29 - Rating: 5)
Needed camera and they were available same day which was not easy to find. Jesse and Craig were very clean and respectful of the house, knowledgeable, and didnt mind me watching and locating for me so I can have a full understanding of where my line is located. Price was fair and I will call again if need be. Thanks

Review 2 (2024-09-18 - Rating: 5)
I have used Gold Star twice now and they are the best. Jessica in the office is so patient and helpful. Craig and Nate came to my house both times and they are extremely knowledgeable and quick with diagnostics and getting work done. They explained everything that is going on so you feel comfortable. The pricing is fair and I will definitely use them for all my future pluming needs..

Review 3 (2025-01-05 - Rating: 5)
This company is amazing! From the moment they answered the phone to the moment they walked out the door less than 24 hour later with the job finished! On Christmas Eve!!Jason and Craig were professional, knowledgeable, very helpful and fast! I have already recommended them to family and friends!

Review 4 (2024-10-21 - Rating: 5)
The crew (Craig & Nathan) that came to fix my garbage disposal were absolutely great! They removed the old garbage disposal and installed the new one in no time. They were prompt and gave me a reasonable price for installation. Will definitely use them again if I ever have any pluming issues. If you need a plummer I highly recommend them! 😊

Review 5 (2024-12-11 - Rating: 5)
Nathan and Craig were extremely thorough, explaining all their diagnostics to me as they did them. They were very courteous and answered all my questions. I highly recommend these two gentleman and their company! (They cleared a backup in our drain.)

Review 6 (2024-09-05 - Rating: 5)
Nate and Craig were outstanding. They were patient despite encountering unexpected issues within my wall. They were thorough and explained everything while giving me options. And, they did excellent work while staying late to finish the job! 5 stars, 100% recommend!

Review 7 (2024-10-28 - Rating: 5)
Craig and Jesse came out to help with a clog we had in our sink. They were very nice and took the time to walk us through the process and gave recommendations how to avoid issues in the future. I would use them again without hesitation for any future plumbing issues.

Review 8 (2024-10-10 - Rating: 5)
Gold Star was wonderful to work with. Shortly after looking for a plumber on Angi, I got the call from the service desk to investigate the problem and set an appointment.The service desk called the next day to give me a time frame and called about half an hour before the guys arrived.Nathan and Craig listened to what I was saying I was seeing and investigated options that could be causing the problem. They cleaned up after the job and left my basement clean. I will call them in the future when needed. Thank you.

Review 9 (2024-07-09 - Rating: 5)
We had a plumbing emergency and we could not have asked for a more knowledgeable, competent, professional group of people to help us!! Craig, Nathan, Kent and Jessica saved the day!! We are so thankful for them, and would highly recommend GoldStar many times over! Maureen M. West Bloomfield

Review 10 (2024-07-06 - Rating: 5)
They are the best. They are very professional. I would recommend them to everyone. Nathan snaked 2 toilets and a tub and a shower for us.they all broke down at once. He did a wonderful job. And he took the time to explain what he was doing before he did the work.

Review 11 (2024-01-28 - Rating: 5)
Gold Star deserves 6 gold stars! Nathan and Craig did an excellent job at getting my sewer drainage issue resolved. Very professional gentleman, wonderful job cleaning up. Absolutely delighted with how quick they were able to get out to my home and do the work.

Review 12 (2023-08-12 - Rating: 5)
Craig and Nate were an absolute pleasure to work with. Craig kept me updated every step of the way, and even let me know when they would be making a lot of noise just in case I was on a call (I was working from home). They stayed beyond late one evening to get the large project done one evening knowing the inspector only comes out certain days. Jessica at the home office was super friendly and helpful for any questions/concerns I had from the start.For anyone that needs their entire plumbing replaced underneath their cement slab, I highly recommend!

Review 13 (2024-05-06 - Rating: 5)
Nathan and Craig were very professional and went above and beyond to help solve the drain problem we had. Explained everything along the way, showed me the problem and recommended next steps if it happens again. A define 5 star experience, I highly recommend them and Gold Star. Will be the service I use for all future plumbing calls.

Review 14 (2024-01-11 - Rating: 5)
I had my drain back up after 9 pm, on Tuesday. Within 2 minutes, I was scheduled for a crew to come out Weds morning. They arrived on time, explained exactly what was going on, cleared the main line to the street & cleaned up all within an hour. The crew was awesome, I really enjoyed talking with them and swapping stories! Thank you for a job well done and I will absolutely be using Gold Star in the future and recommending to friends.

Review 15 (2023-09-06 - Rating: 5)
I unfortunately had to call Gold Star on Labor Day of 2023. I had a clogged main in my house which resulted in water accumulating in my utility room. I initially called the answering service. They discussed pricing with me and said that they could see me as soon as Wednesday. I then discovered the water in my utility room and needed them emergently. They arrived to my house within an hour. We discussed the pricing, which was fair. They were out of my house within 2 hours. They had completely cleaned my main drain pipe, pulled the toilet off and reinstalled it and left like nothing had happened. If youre looking for a drain clearing company, this is the one you need to call. I spoke with Nate directly. He was professional and courteous. I cant say enough good things about this company and their crew.

Review 16 (2024-01-02 - Rating: 5)
Had an emergency situation that was beyond my expertise, so called GS and received prompt and polite attention from our call-taker, Jessica. The very next morning, Nathan and Craig ran through every unusual scenario and thoroughly diagnoses and resolved the issues. Were back up and running and minds are at ease. Highly recommend this team!

Review 17 (2024-05-29 - Rating: 5)
Had a plumbing emergency late at night and they were here within an hour and did an excellent job. Yeah, emergency services cost more, but I completely understand was very pleased with their performance.

Review 18 (2022-12-13 - Rating: 5)
Craig and Nate were great to work with. They were on time, thorough with investigating the issue before repair and kept me informed/involved with the repair. Great job guys!Also, receptionist was knowledgeable and pleasant. She was able to get us scheduled immediately as well. This was a big job and all hands involved worked diligently to get it done! Thanks to all!!

Review 19 (2023-02-22 - Rating: 5)
I am late in posting my review but I have to say Gold Star Plumbing is a lifesaver. They responded to my call on very short notice. They were professional, extremely courteous, and thorough in how they handled my request for service and explained in advance what they could do to resolve my kitchen plumbing issue. I felt relieved knowing I was in good hands. Oh they even drove all the way to Washtenaw County! Thank you, Gold Star Plumbing. I have you on speed dial in case youre needed again!!

Review 20 (2022-05-12 - Rating: 5)
I have used Gold Star a couple times now. Twice I had to call on emergency calls, on Sunday nights unfortunately, but they were very responsive and did not make me feel like a bother for calling on a Sunday night. The service was excellent and every time the office staff, Jessica, and the guys Corey and Nathan have been nothing short of fantastic. My last visit lead to uncovering the need to having some pipes replaced. They were able to do it right away and again so great to work with. They will always be my plumbing company of choice and I will always recommend them to friends and family!Cannot say enough great things about them.

Review 21 (2022-07-05 - Rating: 5)
Nathan and Craig came to our rescue on a holiday weekend. They used the proper sized cutter to snake the sewer line, hydro-jetted, ran the camera from the clean out to the sewer main, then hydro-jetted again. They saved the day...and weekend. I highly recommend Gold Star Plumbing if you need prompt, thorough, and competent service. Great job!!

Review 22 (2023-04-04 - Rating: 5)
Excellent customer service! The service technicians Nathan and Craig are very knowledgeable, friendly, and professional. Great job completely removing roots from the sewer pipe. I will use Gold Star Plumbing again in the future if needed, and recommend this company to others.

Review 23 (2022-03-09 - Rating: 5)
Nate and Corey were phenomenal. Our home flooded and they were able to find the cause(s) and do all repairs professionally. They were very well educated, explained and showed everything to us before and after repairs. We would 100% recommend Gold Star, specifically Nate and Corey. Their office girl was also wonderful, keeping me informed of scheduling, answering my questions and making me feel comfortable with using Gold Star.

Review 24 (2023-08-04 - Rating: 5)
Realtor here. My seller called and Gold Star delivered. Nate and Craig were courteous, prompt and professional. Thoroughly scoped a sewer line and left the basement cleaner than ever! Theyre on my Confident to Recommend list!

Review 25 (2023-06-24 - Rating: 5)
I would give them 500 stars if I could! We had a weekend plumbing emergency and called them at 5:45 on Saturday night. They were to our home by 6:30 and had fixed our problem within an hour. They were very friendly, fast, and efficient. I would recommend them for any plumbing needs!

Review 26 (2022-02-16 - Rating: 5)
I had a great experience with Gold Star plumbing. Nathan and Corey were professional, friendly, and knowledgeable. They had my clogged toilet and sink cleared up in no time. Im very pleased with their work and would call again.

Review 27 (2022-08-05 - Rating: 5)
They came out to do a big repair on my sewer drain. They stayed till 1am till the job was finished and everything was working properly. Craig and Corey were very professional and did a great job. Will definitely use them again if need.

Review 28 (2022-03-16 - Rating: 5)
Jessica was very pleasant on the phone. She attempted to get same day service for us late in the day, but it didnt work. But she did get us an appointment the next day. Corey and Nathan came out, very nice and the job they did was clean and well done.

Review 29 (2022-02-28 - Rating: 5)
Placed a call on a Sunday for drain backup and received a response within an hour. Corey and Nathan were on-time, polite, very informative, and open to questions. Great work.Great Service all around. GoldStar Plumbings phone number is in my phone if I need service again. Highly recommended!

Review 30 (2023-06-01 - Rating: 5)
Nathan and Craig came out and could not have been any nicer or more respectful. I will also note that they knew what they were doing because you just cannot take that for granted anymore. I came upon Gold Star through a referral service because I did not know who to call. Now I do!

Review 31 (2024-10-24 - Rating: 5)
Great work and honest pricing! Thanks again Craig, Nathan and Jesse!

Review 32 (2024-10-07 - Rating: 5)
Highly recommend giving Gold Star Plumbing a call if you have any plumbing needs.We had drain issues called and was able to get general pricing. We then waited to schedule, called back and they were able to get us on the schedule right away. Nathan and Craig were great to work with and very informative while helping us to figure out what drain issues we were having.

Review 33 (2023-02-08 - Rating: 5)
We had a sewer line failure, resulting in our finished basement being damaged from a backup and needing ~60 feet of pipe replaced (old cast iron was crumbling/sinking, got all new PVC installed). They worked until almost 11pm 3 days in a row to get water flowing again so we could come back home. This was a HUGE job, with multiple bottlenecks throughout the project, including a snow blizzard when digging outside for 8 hours straight. They were communicative on problems they ran into, and did everything they could to reroute the line without demoing our entire bathroom & basement (saving me thousands with my remodel). On top of that, they did not up the cost from the quote they gave me even though they had to put more hours and use more materials than expected. They also spoke to insurance on my behalf; and cleaned everything up before leaving. You can tell they truly care about their clients. I would HIGHLY recommend Goldstar to anyone with small or huge jobs.

Review 34 (2021-12-24 - Rating: 5)
Nathan, Cory and Sam did a great job unclogging the drain for our kitchen. They were able to come out a couple hours after calling the company and were able to get the issue resolved quickly and did a great job of cleaning up when they were done. Would definitely use them again.

Review 35 (2023-07-07 - Rating: 5)
Gold Star Plumbing you did such a wonderful job today called you at 8:00 a.m. had somebody here by 3:00 p.m. wonderful customer service also the two plumbers that you sent Nathan and Craig did world class job courteous helpful I very much appreciate your service thank you

Review 36 (2022-02-23 - Rating: 5)
I called late last night, and was able to get a service call for this afternoon to fix a drain that was backing up into our house. Corey and Nathan showed up right at the start of the two hour window we were given for the appointment, and had the drain cleaned out and tree roots removed in a little over an hour.The guys were great, and even gave us some tips to help prevent the problem from recurring. Thank you! We have found our go-to plumbing company in the area.

Review 37 (2022-02-24 - Rating: 5)
Cory and Nathan were extremely helpful and patient today when they came out to snake our sewage main. They explained things to me very matter-of-fact and were honest about the work and even allowed me to watch the camera with them as they checked the line. If I ever need a plumber back out again, I will happily request them. Thanks fellas.

Review 38 (2022-03-17 - Rating: 5)
Corey and Nathan arrived on time, had all the tools necessary for the job, and provided follow-up recommendations that will save us money in the long run. Our sewer line is now clear. We highly recommend this business.

Review 39 (2022-09-11 - Rating: 5)
(Writing on behalf of my friend Kim in Waterford)“Gold Star did some work for me and were great! Nathan and Craig were very friendly, helpful, and clean. I would definitely recommend anyone using them!”

Review 40 (2022-04-14 - Rating: 5)
When we bought our house 31 years ago, weeping tile pipe had been laid under our basement to handle drainage problems. The company promptly went out of business, leaving us with 30 years of drainage troubles. Nathan, Corey, and Natalie came out and were able to identify and repair the disaster that was our basement! They were such a pleasure to be around! Professional, instructive, knowledgeable, hard working, upbeat, and positive. I will never call a different company again!

Review 41 (2022-12-28 - Rating: 5)
Jessica and her crew are amazing! Not only did they complete the job with expertise, they did it in little to no time and during the holidays! My company 100 percent recommends and we will be using they services again!

Review 42 (2022-10-31 - Rating: 5)
I have called them out twice to repair a leak and a clogged outdoor drainage pipe. Adrian Johnson came out both times. He was very professional and helpful. He provided good advice and did not try to upsell anything or do any unnecessary work. I will definitely call him again.

Review 43 (2023-10-05 - Rating: 5)
Wont be using anybody else when it comes to any future plumbing issues. These guys offered amazing service. Nate and Craig were awesome!

Review 44 (2022-01-10 - Rating: 5)
Nathan, cory and Sam came by promptly to the appointment and installed new sink and faucet for newly remodeled bathroom. Very pleased with the professionalism and completing the job with the utmost quality. Highly recommend their services to anyone in need of plumbing services .

Review 45 (2023-10-19 - Rating: 5)
The plumbers were great! Nate and Craig worked hard to fix our problem when another plumbing company had simply walked away.

Review 46 (2022-09-19 - Rating: 5)
Nathan and Craig were friendly courteous knowledgeable and explained everything they did to me. They explain the pricing before they started. They cleaned up and sanitize my bathroom before they left I couldn’t of ask for anything more I’d recommend them to anyone.

Review 47 (2022-04-07 - Rating: 5)
Corey and Nathan did an awesome job replacing our faucet and catch valve on our kitchen sink. They were prompt, efficient, and pleasant to be around.

Review 48 (2023-09-08 - Rating: 5)
The two guys that came to help me with my emergency were FANTASTIC!!! Thank you so much for making my horrible plumbing problem turn out wonderful!!! Would recommend your business to all my friends and family!!!

Review 49 (2023-01-20 - Rating: 5)
Same day service. The techs worked quickly and professionally. Answering my silly questions and ensuring I had the knowledge to prevent needing them for this problem later on. Cheaper than I thought it would be. I hope I dont need them again soon, but if I do I know the plumber to call.

Review 50 (2023-07-22 - Rating: 5)
Helped us within 40 min. The guys Nathan and Craig were so kind, patient and did great work! Will come back

Review 51 (2022-02-16 - Rating: 5)
Cory and Nathan did an excellent job. The clogged main drain line was very difficult to locate, but their skills identified the problem.

Review 52 (2024-10-23 - Rating: 5)
Nice professional people came and got it done

Review 53 (2023-06-23 - Rating: 5)
Gold Star quickly came to our rescue and fixed our sump pump and sewer piping in our basement. Would highly recommend!

Review 54 (2023-04-04 - Rating: 5)
Nathan and Craig did and excellent job repairing our kitchen sink garbage disposal and plumbing. Would highly recommend!

Review 55 (2023-02-22 - Rating: 5)
Nathan and Craig did a great job. Would highly recommend to anyone who needs their plumbing fixed.

Review 56 (2023-11-10 - Rating: 5)
Two guys came from Good Star and they were super nice and found the clog! They definitely knew what they were doing.

Review 57 (2022-01-29 - Rating: 5)
Corey, Nathan and Craig were polite, efficient and professional. Highly recommend Gold Star Plumbing.

Review 58 (2022-09-06 - Rating: 5)
Craig and nate are awesome they have came and fixed us up once again these guys I highly recommend very professional and down to earth people couple of very awesome guys thank you Craig and nate

Review 59 (2022-03-16 - Rating: 5)
Corey and Nathan did a great job clearing my line from house to septic tank that was blocked. Cleaned up afterwards .

Review 60 (2022-03-29 - Rating: 5)
Corey and Nathan were personable and thorough with a main line sewage blockage. I can finally shower again!

Review 61 (2023-06-24 - Rating: 5)
The folks at Gold Star are FAST, professional, and knowledgeable. Highly recommend.

Review 62 (2022-02-04 - Rating: 5)
Corey and Nathan came over and found and fixed our sewer pipe issue. Fix done within 2 days.

Review 63 (2022-02-06 - Rating: 5)
They were out wary the next morning which was a Sunday… reasonable prices and everyone I dealt with was very professional and friendly

Review 64 (2024-01-15 - Rating: 5)
Had a emergency sewere issue. They came did the job and all was good again. Very considerate of home.

Review 65 (2023-07-07 - Rating: 5)
Nathan and Craig were prompt, courteous, thorough, and professional. So impressed. Work was done quickly and they cleaned up after themselves! Service call was $15. cheaper than competition and they showed up the same day!

Review 66 (2022-01-30 - Rating: 5)
Professional prompt and friendly. Unplugged shower drain. Recommend and will use in the future.

Review 67 (2023-06-23 - Rating: 5)
Had Gold Star replace a broken sewer line in my crawl space. Came out on a Saturday, and worked all day to get it done. Very Professional and I’ve recommended to others as well.

Review 68 (2023-06-23 - Rating: 5)
Punctual and HonestGreat communicate skills w addressing and troubleshooting problems.

Review 69 (2021-12-23 - Rating: 5)
They where very fast in response time and do quality work for a fair price they have done work for me and my family and I will never use another company they are very clean and worked very hard and quickly to get my plumbing repaired so I wasnt without because of the kids in my home thanks goldstar yall are amazing