Comfort Heroes Plumbing, Heating, Air & Electric

Located in Sioux falls, South Dakota

Address: 900 E Benson Rd, Sioux Falls, SD 57104, United States

Phone: +1 605-453-5775

Rating: 4.4

Services

Online estimates
On-site services
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-01 - Rating: 5)
Comfort Heroes did a fantastic job moving laundry hookups from the basement to upstairs. They were the only company I contacted for an estimate that included everything I asked for; plumbing, electrical, HVAC and building permit. The other companies just gave me the runaround and kept changing their price and scope of what they wanted to do. The Comfort Heroes guys were very helpful in answering my questions and honoring the bid price when doing the work. They were professional and efficient. Highly recommended.

Review 2 (2024-11-21 - Rating: 5)
Joe was very professional and likable. He was here at the designated time and diagnosed what i needed. He replaced my sump pump and let me know that I should replace my water heater soon. Not that I wanted to hear that, but certainly appreciated that he was looking out for me. Thanks again Comfort Heros and Joe!

Review 3 (2024-11-19 - Rating: 5)
Technicians were very knowledgeable and had a fantastic attitude. They really demonstrated an interest and an enjoyment in their work. They were also very careful to protect my stairs and carpet ahead of and doing their work. Very friendly to both me and my dog and did a great job installing my furnace.

Review 4 (2024-12-13 - Rating: 5)
The day before Thanksgiving we woke up to a cold house. The national chain that installed the furnace a few years ago was going to charge $300 just to walk in the door. Comfort Heroes charged maybe 1/5 of that. It had started working when they got there but they still took a look and showed me a few upkeep tips. When we woke up Thanksgiving day to a cold house, they had someone out to us within 15 minutes and didnt even charge for the visit since it was a callback. As it was acting up this time while they were there, they were able to pinpoint the issue, sweet-talk the parts store into opening up on Thanksgiving to sell them the part, and had us on our way to our relatives by noon!

Review 5 (2024-11-18 - Rating: 5)
My tech RJ was amazing from start to finish. Made me aware of everything and was upfront with all pricing. Explained what changes were being made and why. He answered any questions and made sure I understood the new equipment. Demonstrated the new equipment functioning and cleaned up like he was never there. A+++ service.

Review 6 (2024-09-13 - Rating: 5)
My experience using Comfort Heros services were great. I travel for work so I was out all week and got home Thursday night. I realized my ac wasnt working. I was able to get in contact with Comfort Friday morning and had my ac fixed that morning. Very fast service. I recommend Jeff K for your HVAC needs

Review 7 (2024-11-09 - Rating: 5)
Comfort Heroes is now my favorite. Abbey took my call and scheduled an appointment time, was courteous and friendly.Cole P showed up on schedule, was friendly and helpful. Diagnosed the problem with my furnace, gave me my options and pricing and fixed my problem of no heat. He was a lifesaver...Comfort heroes you rock!

Review 8 (2024-12-10 - Rating: 5)
On Sunday we got Ecobee notice that our furnace had quit working. I called Rogers and Carson V. was on call. He was at our home (even though I was out of town) within 30 minutes of the call. He kept us informed about what he found and how he proceeded forward. With great respect and attention to detail he walked us through the process and we were up and running in no time. In a world that so often models anger and frustration, having this timely and positive experience with Carson was as meaningful as getting our furnace restored. What a wonderful place to do business! Thanks to the whole crew!!JoEllen Koerner

Review 9 (2024-10-15 - Rating: 5)
I had an emergency repair needed on my shower that was leaking down into my basement. The water also dripped on my electrical box. Out of caution I asked Comfort Heroes to send out a plumber and an electrician.Jeremy R. (plumber) and Greg G. (electrician) showed up swiftly and took care of everything. The shower was best case scenario fix and the electrical box was inspected/dried and was undamaged by the water.Both Jeremy R. and Greg G. were very friendly and professional.

Review 10 (2024-11-20 - Rating: 5)
Cole was a 5 star. We were very pleased! Thankful together service the same day we called. We will call them again when need assistance with furnace or AC. What a nice young man.

Review 11 (2024-09-03 - Rating: 5)
I am so greatful for these guys!. I called them late but they still came out next day. Realized my unit was to old to repair but helped me find financing to get a new one. Jeff was super knowledgeable about different options. And got a team out here the very next day, (the Friday before labor day) and installed a new unit. They got it installed in roughly 4 hours. Very fast. And friendly.Had to have an electrician come out and lay some new wires. Greg was here right on time. And got to work immediately. SUPER GREATFUL for this company.

Review 12 (2024-05-14 - Rating: 5)
Jeff K. came in after some work was done and we still had some problems and he figure out what the issue was, it was some minor wiring issues that were missed by the first guy. Can’t thank him enough Jeff did excellent quick work!

Review 13 (2024-08-09 - Rating: 5)
Had a leak in our toilet. They responded extremely quickly and had our leak fixed within 3 hours of our call. Very impressed with the quick turnaround! Definitely prevented the leak from turning into a major water damage issue. Friendly service technician!

Review 14 (2024-11-26 - Rating: 5)
I needed a new furnace quickly & these techs made it happen fast! They were courteous, pleasant & knowledgeable. I am very happy with this whole process.

Review 15 (2024-06-12 - Rating: 5)
Jeff was great. He explained thoroughly the problem with my AC and what it would take to fix. I appreciated his expertise. As a whole Im very pleased with all the different services and people that have been out to my home for various servicing. All have been so respectful and kind. What a great company.

Review 16 (2024-06-26 - Rating: 5)
Jeff came out to look at our HVAC unit. Diagnosed the issue quickly and was very honest and straight forward. He definitely has the experience and knowledge! Quoted us a new unit and again, honest and straight forward. No surprises and was very helpful.Steffen and Luke were here for the new HVAC system install and were very respectful and polite. Both guys were knowledgeable and willing to run through the new system operation and functions. Answered all questions I had and just made the experience a pleasant one from start to finish. Great crew! We will call them again if we ever need anything done.

Review 17 (2024-06-06 - Rating: 5)
Comfort Heroes was great! I had called three other companies before calling them, and it was 12-30 days before anyone else would even come to look at my air conditioner. Jeff K came the same day, on-time, and was very professional. He checked over everything, found out exactly was wrong and had everything he needed to get it running right away. Jeff was very personable and a really great guy. I would highly recommend this company, and especially Jeff K, to anyone that needs quick, reliable service.

Review 18 (2024-07-10 - Rating: 5)
An AC not working properly in the start of a heat wave isn’t much of a positive, however, Comfort Heroes came over immediately, found the issue, provided multiple options and was able to come and replace our furnace and AC in just a few days. We had a few guys over for this process and they were all so kind, friendly and respectful. Thanks for making this process so smooth!

Review 19 (2024-08-09 - Rating: 5)
Fast, efficient, clean. Arrived at quoted time so we wouldnt have to keep guessing when someone might show up. Were able to get out right away and very affordable! Only down side is theyndont actually wear a cape.

Review 20 (2024-05-31 - Rating: 5)
Was highly recommended by parents and friends, had a little scheduling issue which created a little dilemma but Brit took care of us and was amazing at figuring out a solution, situation was rectified and accommodated. Repair was Quick, Tech was extremely professional kind and courteous, as well as explained in detail and showed results and findings. Nate did an absolutely stellar job and would definitely recommend Comfort Heros to any friends or family that might have a/c issues!

Review 21 (2024-06-05 - Rating: 5)
I had Jeff come out today from “Comfort Heroes”. He was great!!!, professional!!!, Informative!!! And foremost honest!!!. He was in and out in 40 mins after checking, adjusting and cleaning my A/C system. I am very comfortable with Jeff’s ability and experience. I will use him every year for maintenance calls and when I may need repairs? No brainer, Jeff’s the one to call.

Review 22 (2024-05-10 - Rating: 5)
Jeff K is the man! Comfort Heroes, protect this guy at all costs. We purchased our house with an existing Coleman AC unit, and we werent sure how long it has been in use. Recently, the fan blade broke, and we needed it repaired. We had another (highly reputed) HVAC provider come out, and they thought the unit had been installed about 15 years ago—that provider quoted us at $900 for the fan blade fix, so we really considered full replacement of the unit, which is expensive.We decided to get another opinion from Comfort Heroes.[ Spoiler alert: they quoted us half the amount ]Jeff K came over to assess the situation, and I was so impressed by his personable demeanor, his straight-forward approach, his patience, his experience, his problem solving, and his integrity. Jeff was really happy to help us come up with a great solution to a problem and avoid a big bill. Jeff got out his blacklight flashlight to find the serial and part numbers on the very faded machine, and then he actually called a local dealer to see if we were still under warranty for anything (this is something I should have done, but he really wanted to help). With that call, he found out the machine was under warranty for the compressor, which means that it had been installed under 10 years ago. The fan blade wasnt covered, but no problem! At least we knew it was a great product and it was worth keeping—he assessed everything else to make sure we were set up for success. He then got the part locally, and had everything fixed in under 2 hours!!Jeff helped me get the AC back up and running, he washed our unit condenser coils, and he was very insightful to me to set me up for future success with the unit and its minimal maintenance.Thank you so much, Jeff and Comfort Heroes!

Review 23 (2024-06-12 - Rating: 5)
Great experience with Justin K. Straight forward, honest answers as to what the problem was and how to fix it. He was able to fix the problem that a previous company caused to limit the expense. Highly recommend both Comfort Heroes and Justin!

Review 24 (2024-04-11 - Rating: 5)
Jeff K came out to check our pre-historic AC. We’ve had issues with it since last fall. Jeff was exceptionally quick and knowledgeable and got to work right away. Jeff spent time working on a variety of things unrelated to the original problem to ensure our system worked at the peak level possible and made recommendations for a proper thermostat and helped me understand a wiring issue! He determined it was our fan motor causing the issue and a coolant leak and explained the different options for repairing/replacing and respected our decision without pressure. I could tell Jeff really wanted to help and was very genuine and honest. (He wasn’t a douchey salesman type) Not only did he replace the motor, he got approval to go on overtime to get it done after dinner. Great work! Good experience! Will be back when we inevitably need to replace the system. Thanks for helping to keep our system running!

Review 25 (2022-11-24 - Rating: 5)
I had my furnace installed the other day by this company. The two guys you had come out to do this install were rockstars! They went above and beyond to be accommodating, and were very thorough in checking over equipment. They also identified other problems with my HVAC system and brought it up to code. I will definitely be calling you guys again in the future!

Review 26 (2024-12-16 - Rating: 5)
Joseph & Jeremy did a great job! Will be calling again if any problems come up.

Review 27 (2023-11-14 - Rating: 5)
I scheduled a furnace tuneup, and James arrived a few minutes early. He was great to work with. He did the tuneup and then went through all of the things he checked. He pointed out 3 things that needed repairs, and also said he would be able to do all the repairs the same day. I was concerned that this would put him behind, but he assured me he was happy to do this. I was very impressed with him and would absolutely recommend him to other customers!

Review 28 (2024-02-02 - Rating: 5)
Very friendly, knowledgeable in his field of expertise. We did have one problem child (issue),however that didnt stop him, he continued until the job was done!! Everything works great! He went above & beyond to answer any & all questions! Tim was fantastic highly recommended!!

Review 29 (2023-10-20 - Rating: 5)
Tim was amazing! He was incredibly personable and is an animal lover which is always a plus. He fixed in an hour what has been causing issues for a hot minute in our house. This is my second or third time with Comfort Heros and I will certainly be returning :)

Review 30 (2024-12-18 - Rating: 5)
Clint my Tech was super nice and very helpful with my issue!12/18/24 Update - had a plumbing issue and RJ and Jerry did d a great job of fixing things up!

Review 31 (2024-11-18 - Rating: 5)
Great communication as to when services would commence and updates on service schedule changes. Friendly staff.

Review 32 (2024-03-12 - Rating: 5)
This was my second time using Comfort Heroes plumbing services. Tim is always friendly and efficient and takes time to explain each situation to me. I will absolutely call them again for any future plumbing or heating needs.

Review 33 (2024-02-16 - Rating: 5)
10/10 would recommend comfort heros! Luke R. was our tech and he is very friendly and a great person to talk to 😊 They were very accommodating to my situation and I couldnt be more grateful. Service was amazing and everyone I talked to was so respectful and polite. Thank you all again! ❤️

Review 34 (2023-10-12 - Rating: 5)
When I originally hired the company the work was not up to par. I called and asked them to come fix it and the very next day they sent a different guy — Zedd and his trainee Joseph. They came within the allotted window. They were very thorough even though the original mistakes made were not their fault. They did a fantastic job. They checked in with me frequently to make sure I was satisfied with how the repairs were progressing. Flawless caulk application whereas the last time it was very messy. Nice gentlemen to talk to as well. Cleaned up after themselves. I would say when hiring Comfort Heroes specifically ask for Zedd.

Review 35 (2024-01-11 - Rating: 5)
Based on the fact that I recently had a fantastic experience with Comfort Heroes on a plumbing issue, I called Comfort Heroes just yesterday regarding an electrical issue. And once again, Comfort Heroes exceeded my expectations because of the electrician dispatched to our home, Tanner S.!! And once again, I would highly recommend Comfort Heroes due to the outstanding customer service Tanner S. provided, as well as his knowledge, professionalism, patience, efficiency and kindness. I am really impressed with the staffing at Comfort Heroes and I highly praise your choice and fortuity in having Tanner S. on your team!

Review 36 (2023-12-14 - Rating: 5)
Thank you so much to Tanner and Brittany. Our furnace has been out this winter. I gave them a call for an estimate. Tanner left our home with me in tears. They scheduled for our new furnace to be installed on Monday. Then Brittany called and said we can install tomorrow. You gave us the best Christmas present ever. Thank you

Review 37 (2024-11-19 - Rating: 5)
I’m absolutely thrilled with Comfort Heroes. Being new to the area, it means so much to connect with trustworthy, friendly professionals. They epitomize the word Comfort and I’m excited to now have them as a part of my extended tribe. Thanks for making me feel at home.

Review 38 (2024-06-23 - Rating: 5)
Joe from Comfort Heroes quickly and efficiently fixed a drain clog that had been an issue for several years. Finished in a very short time also.

Review 39 (2023-11-01 - Rating: 5)
Tanner and all the employees who worked on our sewer line replacement did an awesome job. Quick response and thorough work. Made it easy for us to get the repair done.

Review 40 (2022-08-16 - Rating: 5)
My girlfriend and I just purchased a home and discovered the AC unit was not functioning properly. Being new to the area I dont really know anyone so I contacted Comfort Heroes based on their positive reviews. When I called to schedule service the young lady I spoke to was very friendly and worked around my schedule. I was given an arrival time between 1:00 and 3:00 PM. Ten minutes prior to one oclock I received a text message stating that my technician, Jeff, was on his way and he arrived promptly at 1300 hours. Jeff was very friendly, professional and knowledgeable and had our system up and running in under an hour. Im very pleased with the service provided and should the need arise I will be contacting Comfort Heroes again.

Review 41 (2023-02-01 - Rating: 5)
I reached out to Comfort Heroes for an appointment - I was contacted very quickly, and they were able to send someone out to my home very quickly as well. I was impressed.My comfort heros name was DARIEN - he was extremely knowledgeable, honest, and friendly. Thats a rare combination to find nowadays. I had a very pleasant experience. And perhaps most importantly - my issue seems to be fixed!

Review 42 (2023-10-02 - Rating: 5)
Comfort Heros completed a furnace turn up for me. The technician was very thorough and honest. No pressure to buy anything or do any more work. Definitely recommend their service.

Review 43 (2022-09-27 - Rating: 5)
Jeff, Clint & Brittany where all wonderful to work with as well as Jeff assistant :). They were responsive, professional and knowledgeable. I would recommend them to anyone, they are honest and showed up on time and they help me get my water heater replaced and did it the same day! Thank you all for everything you do.Best RegardsChris B

Review 44 (2022-09-24 - Rating: 5)
I have used this company several times over the past 4 years and I have always been pleased with the service provided. This last repair was for a pipe leak in the ceiling and I was so pleased with the work done. Clint was prompt, friendly, and very knowledgeable. I would highly recommend working with him for your plumbing needs.

Review 45 (2023-11-22 - Rating: 5)
Problem solved !! After having issues with my home boiler heating system, Comfort Hero’s were able to come in and in one day solve the puzzle! They were nice and courteous, and determined to find out what was the cause and fix the problem. Luke and Westin were awesome and I would highly recommend Comfort Hero’s!!

Review 46 (2023-01-09 - Rating: 5)
Our A/C unit went out in the middle of July. We called them for emergency service. Someone showed up the next day and explained our options. We ended up installing a new A/C and Furnace through Comfort Heros two weeks later. Everyone was very nice and knowledgeable. They may not always show up on time but the quality and their ability to do emergency calls made it 100% worth it. I will be using them for my duct cleaning later this month.

Review 47 (2022-06-27 - Rating: 5)
Extremely happy with true prompt response and service provided. I lie that you can schedule online. The office assistance that called to schedule to appointment was professional and personable. The technician, Kyle, was on time and did a great job! Explained pricing upfront, came through with the hard to find part needed and got things back to new in a short amount of time. Will certainly use them again in the future.Highly recommend!

Review 48 (2019-06-20 - Rating: 5)
Nick popped by today for a water heater replacement and did an awesome job! He fixed pre-existing issues to bring everything up to code and made quick work of the job. He was very professional and courteous. I also appreciated the time he took to explain everything and check if I had questions. He and Clint were also great about making sure to keep everything clean and in order as the completed the job. Definitely recommend these guys!

Review 49 (2022-12-02 - Rating: 5)
We had Lucas come out to the house for our Coleman service repair on our furnace. He was very polite and knowledgable and explained everything thoroughly. Complete gentleman. Price was fair and he was able to fix pretty quick and now we have heat. Thank you Lucas for your service.

Review 50 (2022-11-19 - Rating: 5)
Took a couple days to get to me but once they did, service was quick and professional. Clint worked beyond normal work hours to haul a new water heater out here for me because mine was shot. Service was great and quick, price was reasonable. Definitely recommend.

Review 51 (2024-08-09 - Rating: 5)
Very professional , Quick respond good troubleshooting , straight to point. I like their service.

Review 52 (2021-10-15 - Rating: 5)
Great service. Communication from Comfort Heroes was excellent. Reminders were sent to us and we were notified when Jeff, our technician was on his way. Jeff was very professional and informative. He performed the work required in a timely manner and gave me a thorough review of what he found and the service he completed.Very satisfied and will use Comfort Heroes for my needs in the future.

Review 53 (2022-01-07 - Rating: 5)
We had a pipe burst and called Comfort Keepers in the early AM before business hours. Call was answered quickly and Clint was dispatched ASAP. He arrived and fixed the issue quickly!! We had envisioned having to find somewhere to stay until the repair could be made but he gave us the damages, fixed the issue, and had our water back on within an hour! AMAZING!!!!

Review 54 (2023-10-02 - Rating: 5)
Westin and Stephen did a great job of checking our AC and confirming what the issues were. Very respectful and informative. Setting an appt for them to come back and rebuild our condensate pipe setup to drain properly.

Review 55 (2022-04-28 - Rating: 4)
Original plumber (Kyle, gets 1 star) did an awful job. While trying to fix the original issue, ended up breaking & creating more issues with little communication of resolution. As more issues were created by him, he just kept charging us more and more without any explanation as to why price kept going up or solutions of making the customer happy with service. When he was done, the shower faucet wasn’t flush to the wall, leaving a 1/2 inch gap, and water temp was lukewarm at best. Terrible experience originally. Later, another plumber (Clint- 5 stars) went above and beyond to remedy any issues previously created. He was friendly, helpful and very assisting of issues noted. He went out of his way to do more for us and make sure we got everything done that we would like and they were done properly! Great person to work with!! Depending on plumber, would recommend them.

Review 56 (2022-06-21 - Rating: 5)
I called comfort heroes on a Sunday after coming home from a trip to a house where our AC had stopped working. I was told i could get someone out sunday, but would pay a premium price instead of waiting for Monday. I decided to wait until Monday and had Jeff come out. He came out around lunch gave me a couple options and quotes for both. We were told it would be 2 weeks before I could get an AC replaced. He called his boss and they decided that if I could decide quick enough he would schedule me that evening. He came over after 7pm and stayed until I had a working AC. I will say, I dont think they are the cheapest contractor to work with. The do price high, but if you want someone that will come in whenever you need them and stay there to get it done they are the ones to call and especially Jeff. I am sure he would rather be at home with his family, but instead said my house was way too hot and we needed him to fix it more. it was very much appreciated and I couldnt rate him high enough. Thanks Jeff! I will be calling them again.

Review 57 (2022-11-08 - Rating: 5)
Very happy with this company. Kept in constant contact letting me know the status of the call. Prior to the service, they even texted me with a photo of the Technician so I knew who I was letting in the home. The tech did a complete inspection telling me what he was looking at throughout the entire process ( I asked to learn). He was careful about my home, both with hands and feet using cloth booties to prevent any unexpected dirt coming in. Cost was very reasonable, and he pointed out some potential issues that may require him returning in the future. My dad was in HVAC so I am at least familiar with the basics. Give the a call - you wont regret it.

Review 58 (2023-01-16 - Rating: 5)
They were here within an hour to troubleshoot furnace. Discovered the board had gin out on a 2001 furnace. Opted to have a new furnace and ac installed versus fixing a vary old system. They completely installed a new furnace the very next day! Very responsive and excellent communications. You do not find customer service or service in general like this in todays market! Would highly recommend and give them 6 stars!

Review 59 (2024-08-12 - Rating: 5)
Was friendly and answered all questions and very happy with services I had. Will use again.

Review 60 (2020-11-11 - Rating: 5)
Comfort Heroes was very safe and professional. They sent a picture of James, the repair tech when he was on his way. James was able to quickly diagnose the problem and present us with different avenues regarding repair. He did a great job explaining all the functions in detail but was never pushy to sell us on one specific fix. Thanks again!**Update** We were quoted a very high price to have the gas valve replaced. $7-800 for parts and installation. I was able to find the proper part for $100 new and install it myself. Come to find out there were 0 amps coming to the gas valve so that meant it was an electrical problem not gas. After consulting with a trusted friend in HVAC we diagnosed a bad control panel.

Review 61 (2023-11-13 - Rating: 5)
Dar was prompt and knew immediately what was wrongHe took time to show me and explained what need. He was very fast, personal, professional and knowledgeable. . Actually made the experience fun.

Review 62 (2024-11-26 - Rating: 5)
He was really nice and did an Awesome Job !!!

Review 63 (2022-11-20 - Rating: 5)
Clint did a great job replacing our old water heater and installing a new one. He showed up on time and all work was neatly done. The water heater looks great and works great. He made sure I was satisfied with all work before he left. Nicely done and highly recommend.

Review 64 (2021-12-04 - Rating: 5)
I easily made an appointment online in the middle of the night when our AC unit wasn’t working. They then called right on time the next morning to discuss the issue we were experiencing and they arrived just an hour later. The results were immediate once the technician fixed our problem. Chris O. was very nice, informative and professional. I would highly recommend Comfort Heroes.

Review 65 (2022-07-11 - Rating: 5)
I made the mistake of calling a different service 3 weeks ago. I wont name names, but THREE WEEKS my tenant was sitting in oppressive heat with little communication from the company and NO answers. The only reason I called them was because Comfort Heroes was all booked up and I needed someone there fast. Fast doesnt always mean better.Comfort Heroes was there within 24 hrs of my call and had pinpointed the problem within an hour. Jeff was knowledgeable, helped me understand the problem and possible solutions, and soooo gracious when I balked at the bill. Just call Comfort Heroes. They know what theyre doing and will have actual answers for you. True professionals are worth the cost every time.

Review 66 (2022-01-12 - Rating: 4)
Kyle was great! Very personable and professional. My only negative comment is the cost of such a simple repair. The shower drain only needed silicone to seal it and stop the leak. I even allowed Kyle to use my silicone so he wouldnt have to go buy some, but it took almost my entire grocery budget for the next two weeks for the repair. I knew what the problem was and likely could have fixed it myself. I only called a plumber because I needed to be sure it was done right, but the charge of $260.30 for a 15 minute service call was, in my opinion, exorbitant, especially on my single income and at the same time my mortgage payment was due.Im glad you guys were able to fit me into your schedule on such short notice but maybe you need to reconsider your service charges to consider the complexity of the problem and the time it would actually take to resolve the issue.

Review 67 (2021-02-10 - Rating: 5)
Clint and his colleague arrived quickly and got right to work repairing our leaky shower faucet. They were pleasant, professional, and got our input throughout the process, giving us options, and letting us know about the costs.The repair was done swiftly and correctly.I would definitely use this company again and recommend them to others.

Review 68 (2022-01-26 - Rating: 5)
Great experience! They were able to come out on the same day (which was essential given our problem). I received a text and followed the link to see the service tech’s location and how long until he would be at my house. The tech, Clint, fixed the problem quickly and answered all my questions. He was very helpful and professional. I will use them again based on this experience.

Review 69 (2022-06-07 - Rating: 4)
Your team members are wonderful, very knowledgeable and professional. My only issue is with your pricing. While the most recent service pricing was great, overall, Youre priced SIGNIFICANTLY higher than your competitors. 9 times out of 10, Ill choose your competition solely based on your fees being WAY too high. Example, I had your team give me a quote for a larger water heater, you wanted over $7000, while one of your competitors only charged me for the actual price of the unit and their service installation time which resulted in a me paying under $4000 for the same size water heater. I love your people, I hate your pricing.

Review 70 (2022-10-12 - Rating: 5)
Jeff got to my house and diagnosed the problem and had it completely fixed in less than 15 minutes! Not only did he fix it, but he also showed me a few things to help prevent something similar happening in the future. Went way above and beyond my expectations and will gladly recommend this company and this technician in the future! Outstanding customer service!

Review 71 (2024-12-13 - Rating: 5)
RJ was a very good technician and friendly.

Review 72 (2023-10-07 - Rating: 5)
Tim and Joseph were fantastic. They stayed way later than expected to get the job done right and even corrected several inefficient connections that were done by the previous installer. Thanks for the great service!

Review 73 (2021-08-06 - Rating: 5)
My hubby and I are new homeowners, so we didnt have a clue on what happens when the A/C goes out!We had Alan here on the first day--inspecting what went wrong, and he detail-answered every question I had about the problems. I appreciated him going the extra mile, and explaining my different water pipes and valves (even though it wasnt part of what I needed done). He showed us estimates of repair, but explained that we would need to replace the HVAC system entirely due to age, etc., and looked at our furnace. Even that needed replacing due to a rust and safety issue, as everything was last installed in 2002 (vs. 2021). Alan got us all set up for the replacement of it all--went back to HQ, got the equipment, lifted (by himself!!) all the heavy stuff, and began installing the very same day (Monday).The same week (Thursday), James came to finish the job. He was here past his time off to make sure the A/C was installed and working, talking to us, and making sure we knew what was being done. He made sure to have a temporary fix to have the A/C start blowing cool air. (Talk about relief! We had been without A/C since Saturday night, and the house would get up to 80+ with all the windows open! Whew!!) He returned on Friday to finish installing the furnace to operation, and talked to us about questions we had (next project being electric work). He was so patient with us. And he did a fantastic job cleaning up after he was finished--huge plus!!Finally, this ordeal was wrapping up with a pretty bow on top, thanks to the team at Comfort Heroes. It was nice to not feel looked-down on for not knowing even basic homeowner knowledge. The team was very personable and so kind. They did a great job explaining everything to me in laymans terms and were honest. I highly recommend you give them your business, and a chance to show you that no one has to be embarrassed about being a new homeowner. These guys were good to us!

Review 74 (2020-12-29 - Rating: 5)
At first I was going to rate low, but James made up for it. When I first set my appointment he forgot the machine he needed and I was on a lunch break. I had to reschedule and Comfort Heros was EXTREMELY flexible and willing to come the following morning (no extra charge, very nice). James was very respectful that I had a baby sleeping in the other room and he worked quick! Double checked his work, clean, efficient, priced great and even chatted for a couple minutes after. I would recommend Comfort Hero’s to others and will use them in the future for any home remodeling, plumbing, heating and air. Thanks Comfort Hero’s.Side note, I have now dealt with Comfort Hero’s and James on 3 different occasions this year and every time he tends to show the same respect, quickness, and knowledge. I will use Comfort Hero’s the remaining time I live in SD.

Review 75 (2022-01-24 - Rating: 5)
Kyle was great! Very professional and courteous. Seemed very knowledgeable and got the job done in a very timely manner. I was very impressed with the service and quality of employees at Comfort Heroes. Definitely will be using you guys again and recommending you to everyone I know. Thank you again.

Review 76 (2023-01-12 - Rating: 5)
Nathan did a wonderful job and explained to me what had happened with our sink and how he fixed it. he was super fast and got the job done right! No more doing dishes in the bathtub for me! Thank you very much!

Review 77 (2022-08-15 - Rating: 5)
We woke up Sat morning and our AC wasnt working at all. I called and they were here within 3 hours and got it restarted so that we were able to.cool.off and get us to Tuesday when they put in the new unit. They explained all the details. They were professional and showed us the old unit and the mold inside it. They have been great! I would definitely use again!!

Review 78 (2024-08-23 - Rating: 5)
I got quotes from six companies for a new AC and heater system. While Comfort Heroes wasn’t the cheapest, they were absolutely the best. Other companies wanted to purge my lines and reuse them with a new chemical that, when mixed with the previous chemical, would create an acid. My AC unit has caused issues for many companies before, but Comfort Heroes stayed until the job was finished. They are honest, clear, and go the extra mile. They’re the best!

Review 79 (2022-06-09 - Rating: 5)
Great service, but expensive. Jeff was our HVAC Tech that came out and diagnosed and repaired our system. He explained the repair and what it would entail completely and professionally. Although the price was expensive, it was absolutely worth every penny because they’re honest, are transparent with their pricing, punctual, and do an exceptional job.

Review 80 (2019-08-18 - Rating: 5)
After being a loyal Waterbury customer for over 14 years and being told we had no issue with our water heater, we knew better when the pilot wouldn’t stay lit. I called Golden Rule and the man on the phone was so polite and I knew immediately they cared about my issue. They sent Nick to our home and he knew immediately our issue was much bigger which we expected. He explained the issue in detail and showed us how unsafe our last replacement was installed. He replaced our water heater and also went above & beyond securing our expansion tank which never had been prior. He was very professional, efficient and extremely polite (even wore booties). 😊 The cost was fair although if we had contacted Golden Rule first, we would have saved ourselves an extra $200. We were very impressed with the service and will continue our future business with them!!

Review 81 (2024-02-27 - Rating: 5)
Tim did an awesome job. Second time calling Comfort Heroes! I would definitely call again for service.

Review 82 (2021-12-31 - Rating: 5)
Kyle is my hero! I came home to a burst pipe and water in my basement. He arrived quickly and immediately set me at ease. He knows his job and does it well. And with a great attitude and kindness. I couldnt recommend Kyle and Comfort Heroes Plumbing, Heating, and Air any higher. Great service, fast, and friendly!

Review 83 (2018-08-23 - Rating: 5)
Golden rule service was above and beyond my expectations when I called on a late Friday afternoon. From the awesome rep who I talked to over the phone, to James coming right away on a Saturday morning and checking out my unit and going through my options all the way to when James and Nate did the entire install. The customer service and workers were top notch and professional all the way! Will definitely use these guys in the future and Ive already told some friends and family about them! Very pleased!

Review 84 (2021-09-24 - Rating: 5)
Clint was sent to my house to look at a leak on my toilet. It only took him a few minutes to find the issue and come up with a couple options for me. He was very open with the costs and didnt want to push Me one way or another..... I asked him if it was his house what he would do and he was very honest. Really appreciate his insight and friendliness. They were very honest with the findings and didnt belittle your lack of knowledge. Would recommend them to anyone.

Review 85 (2020-05-09 - Rating: 5)
We were very pleased with the service we received from James. He did a great job getting our drain cleared, the work area cleaned, and promptly got us our invoice. We had a furnace/air combination installed by the old Golden Rule Plumbing and Heating but they still have the same level of excellence and customer service. Cool to see James again!

Review 86 (2022-05-27 - Rating: 5)
Jeff was amazing. Extremely professional and caring. He took the time to show me the issue and explain the options. Answered all my questions and genuinely loves his job. Thanks again for the help and making sure my family is safe!

Review 87 (2022-05-25 - Rating: 5)
Clint from Comfort Heroes came and was extremely helpful with my sump pump issue. His knowledge base was very vast and he was able to answer any questions that I had about any sort of plumbing or HVAC issues. I highly recommend this company and especially Clint

Review 88 (2022-11-17 - Rating: 5)
Clint was great! Very professional and respectful, and he fixed our issue very quickly. Not only was he on time, he was a little early, which was great! I highly recommend them!

Review 89 (2020-06-25 - Rating: 5)
Nick just left the house after installing a new thermal expansion tank. He was friendly and professional. He put on a mask and shoe covers before entering my home. He assessed the situation and provided an estimate before beginning work. Everything about my experience with Comfort Heroes was excellent. I will be using them again and recommending them to my friends.

Review 90 (2014-10-06 - Rating: 5)
I would definitely recommend Alan at Golden Rule Home Services. Originally we only needed to have a shower door installed, but then we found out that the wood behind the tile was rotted and Alan recommended installing a new tub with surround. It has been so much better than anything we could have even imagined and we really truly cant wait to take our next shower! We just love the grab bars. We didnt know just how much we need them at our age. He also fixed our water pressure problem, made our pipe banging stop, and fixed all of our toilets. And I would also like to say that this company is very professional. I highly recommend Alan and Golden Rule Plumbing. The receptionist Amanda was also very professional and helpful. She is a great listener. Thank you again for taking care of the plumbing in our home! We will definitely use Golden Rule Plumbing to service our home in the future.

Review 91 (2017-08-09 - Rating: 5)
Alan and James were polite and helpful. They worked very efficiently to fix my air conditioner which was leaking into my furnace when it was on. They showed up on time in professional looking trucks and were clean. I appreciate everything you did to help get my air conditioner up and running so quickly. I would highly recommend and will definitely use again. Brittany was also very friendly on the phone. If I could give six stars on my review I would! Thank you!

Review 92 (2019-08-02 - Rating: 5)
Nick was awesome. He was timely, friendly, and professional. Ask for Nick and hell get the job done. My husband and I were having so many problems with our faucet over the past few months and Nick was able to come the same day we called within an hour and everything is perfect. Definitely going with him again if anything comes up.

Review 93 (2022-07-12 - Rating: 5)
Comfort Heroes got me scheduled same day and I really appreciated their text message info, especially about Clints background. Speaking of Clint, he was great! Comfort Heroes will definitely be my first call in the future!

Review 94 (2024-09-25 - Rating: 5)
Comfort Heroes were there for us in our time of need. Professional, experienced, on time, knowledgeable, ethical, could go on. Highly recommend.

Review 95 (2022-07-23 - Rating: 5)
Edited 7/23/22 - Never got around to updating my review! Had Comfort Heroes out to install a new furnace late this spring. We were so impressed with how quickly they got the old one out, new one in, everything updated. Theyre on speed-dial now.Couldnt be happier with the service provided. Very courteous on the phone and prompt in assisting us. (Fyi: sometimes an improperly installed clothes washer can make your toilets glug. Who knew?! )Thanks, Comfort Heroes!!

Review 96 (2020-11-20 - Rating: 5)
Clint G. was amazing. Very informative, polite, personable, efficient, and patient. I had originally called another company for an emergency check up on my water heater and they were going to take over an hour to come see. I decided to call one more place (Comfort Heroes) to see if anyone would be quicker and within about 15 minutes I had someone at my home ready to help. Will definitely be using Comfort Heroes for future services!

Review 97 (2021-02-16 - Rating: 5)
Comfort heroes showed up the same day we had a pipe burst. James was very professional and friendly. He fixed the pipe quickly and and the price was very reasonable. We will be using their services again in the future.

Review 98 (2021-05-13 - Rating: 5)
Clint and James are great! They let us know changes in the repairs, were honest, friendly professional, efficient. Weve used Comfort Heros 3 times now and will recommend to friends as nd neighbors. They end their visits saying, Have a blessed day. Thanks to Brittney for efficient dispatch, and Clint and James for great service.

Review 99 (2020-06-02 - Rating: 5)
These guys are good. While Clint was repairing a few minor issues, he advised me regarding several other potential issues and explained to me the workings of some plumbing Machinery I had not had ever before (water softener, electric water heater, garage drain trap). He was easy to speak with and I thought very knowledgeable. Use these guys, they are good.

Review 100 (2021-06-16 - Rating: 5)
They were able to get me an appointment fast. The tech was courteous, respectful, and provided detail of exactly what needed to be done. Also told me the cost to fix before installing anything and asked for my approval to install the part. I couldn’t ask for a better experience.

Review 101 (2019-10-17 - Rating: 5)
Nick was Very professional, removed old water heater and left it VERY CLEAN. Was very impressed! He answered all my questions, and he told me instructions were right on front of new water heater. He said he would show me later when he was done, but I think it slipped his mind. Good company! Will have them back again when and if neededDiane S

Review 102 (2020-07-09 - Rating: 5)
Clint was honest, respectful, and informative. He explained each job thoroughly, and he patiently answered all of my questions. After consulting with four local companies, we felt most confident with Comfort Heroes. They were timely and accommodated to our schedule. Highly recommend!

Review 103 (2019-08-06 - Rating: 5)
Nick literally just left our house. I called around 1230pm about pipes leaking under our sink and he was there by 2:00. Everything replaced under the sink and payment accepted by 3:26 and he was done and out the door. Excellent, excellent service! Extremely professional! My wife and I will be putting an addition onto our house next year including a whole new kitchen and whole new master bath and they will most definitely be the ones we call! Thanks for everything, Golden Rule!

Review 104 (2024-08-30 - Rating: 5)
100 percent choose comfort heroes for all my needs. They take care of us so well and offer financing, and the service is fantastic! We had nate b today, and he was absolutely an amazing help. Id refer these guys to anyone and everyone. Thanks, comfort heroes!

Review 105 (2021-02-03 - Rating: 5)
Comfort Heroes scheduled quickly and got Clint out quicker than I would have expected. Clint was AWESOME. He got our boiler running again very quickly and he explained and answered our questions so that we know more as well. He was professional and clearly knew what he was doing and couldnt have been nicer. I will return to Comfort Heroes for all needs in the future.

Review 106 (2022-04-04 - Rating: 5)
Kyle was FABULOUS! 🎉🎉. He took pics and showed me what he was doing every step of the way! He is very friendly, smiley, and funny, while remaining professional. Brit called and left text messages and was always very friendly and timely. Those were the only two I talked with. I think people make all the difference. The good ones can make a business a success.Thank you for the great job done. I will definitely remember you and will refer you to everybody. ☺️☺️☺️☺️

Review 107 (2020-07-13 - Rating: 5)
Clint was awesome! He installed my new water heater! Clean, nice, fast, world-class! Highly recommended!!! I will call them again!James installed my new air conditioner in record time and it’s much quieter than my old one. Super professional and nice dude!

Review 108 (2018-03-03 - Rating: 5)
These guys do a great job. I called on a Saturday morning to get my water heater repaired. Travis had me back up and running within hours and even referred me to an electrician for another job I need to get done soon. A+, top notch company. Id recommend them to anyone!

Review 109 (2020-11-22 - Rating: 4)
They said to expect him between 12 and 2, and he was there about 2:30. We asked them to fix our sink and dishwasher. He fixed our sink, but had to leave for another job so Im trying to figure out how to fix my dishwasher by myself because I dont want to pay another service call. It wouldve been amazing to get both things fixed, but he did a great job on the sink. At least I can wash dishes.

Review 110 (2022-07-11 - Rating: 5)
We had an awesome experience with Jeff at Comfort Hero’s. He genuinely cared about our situation and took care of us. They also got me in way earlier than originally predicted.

Review 111 (2024-06-29 - Rating: 5)
Great company! We will always go them when we need anything from electrical, hvac, and plumbing.

Review 112 (2017-10-08 - Rating: 5)
Five stars for Golden Rule Service all the way. Im new to town and their service man taught me so much about our plumbing system and the area. He didnt rush through the job and took time to make sure things were fixed right. I was also impressed with how quickly they responded to my call at almost midnight on a Saturday for a burst water pipe flooding the basement. Stop looking for a contractor and choose these guys. You wont regret it.

Review 113 (2019-11-27 - Rating: 4)
The woman who took my call was very friendly. Clint, the plumbing technician, was polite and explained what needed to be done and how much it would cost. I was very surprised at how expensive the job was. It was simple—one I could do myself—and the only reason I agreed to it was that I simply did not have time to do it myself. The work was done well and I would recommend them again, just beware of high prices.

Review 114 (2021-07-21 - Rating: 5)
James took good care of us and replaced our kitchen piping that had gotten a hole and was rotting. Very timely and responsive to what was needed. I appreciate the time he took to make sure our plumbing was done correctly so no further leaks or problems would occur.

Review 115 (2024-08-12 - Rating: 5)
Joe the plumber was very friendly and patient! He was very knowledgeable and explained everything that he was doing and what was wrong! Extremely grateful they were able to fix the issue! They were also very prompt in getting out to the house and fix the problem the same day we called. Would recommend Joe and Comfort Heroes Plumbing for all plumbing needs!

Review 116 (2021-12-09 - Rating: 5)
Inspected and replaced furnace in record time. Slightly higher pricing then other competitors due to higher quality parts they use. Great customer service and professional at all times definitely recommend this company and their technicians. Definitely will do business with Comfort Heroes again.Jim

Review 117 (2023-11-10 - Rating: 5)
Tim was excellent! He was very kind, helpful and got the items fixed in no time! A+ service…10/10 recommend Tim at Comfort Heroes!

Review 118 (2023-01-17 - Rating: 5)
Jeff is a great employee for your firm. He gave us great customer service, friendly, professional and was able to explain all services. Will definitely tell others about your firm. Thank YouJim & Arlene

Review 119 (2022-11-23 - Rating: 5)
Clint was great. He was professional, gave some future recommendations and helpful tips. Knowledgeable and we had hot water 20 minutes after he replaced the part🙌

Review 120 (2022-03-29 - Rating: 5)
This is the 2nd time Ive needed emergency service and Kyle to the rescue...It was in the SAME hour I called that Comfort Heroes, Kyle, was at my door and on the job to not just quickly slap something on but to actually resolve a bigger issue. The level of professionalism is out of the world. I was overwhelmed by my broken water heater and to be honest, in tears a few times over how long I thought repairs would take but Kyle explained all of the options and educated me so that I could choose the best way to resolve my problems. There is no other company that compares with the Service Comfort Heroes delivers. Finally, I company I Trust!! 💚💛💚💛

Review 121 (2024-11-18 - Rating: 5)
Brittany in the office is always willing to help and goes above and beyond everytime! Same with the rest of the crew

Review 122 (2020-01-15 - Rating: 5)
They were very responsive in my initial request to assess any plumbing issues. I told the rep what my plans were for the home and he gave me an honest opinion on the extent of work that should be done. Very pleased so far :) After job completion review still to come 🙂

Review 123 (2022-02-07 - Rating: 5)
I called on a Sunday night and they were at my house installing a new water heater in less than 24 hours. Both guys were great to work with and explained the process. I couldnt be more happy with how fast they got here. I wont go anywhere else in the future. Cant beat the service.

Review 124 (2023-10-10 - Rating: 5)
Stephen did a great job at installing our new furnace and going over every question we had to make sure we were taken care of. Strongly recommend!

Review 125 (2020-05-11 - Rating: 5)
My wife was very impressed with the overall service. They were very prompt when we originally called for an appointment. They provided a heads up when they were on there way to our home. I was not present for the appointment but my wife said they were very kind and professional when speaking to her. The overall quality of service was second to none and according to my wife they have a customer for life. Thank you!

Review 126 (2021-02-18 - Rating: 5)
Clint and the apprentice were great!! They got the job done fast, didnt leave a big mess, and were very friendly! Clint was actually a old family friend that Ive known since I was a kid! The lady that made the appointment was also super friendly! The whole experience was fantastic!

Review 127 (2020-01-09 - Rating: 5)
I had a great experience with Golden Rule Service. Our hot water heater went out and they let us know it needed to be replaced. They had it done within a few hours. Nick was a great guy and did a great job of explaining what was wrong and needed to be done.

Review 128 (2019-03-13 - Rating: 5)
Clint and Gary did and excellent job with a large plumbing issue I had and even finished it in one day. This company treats you using the golden rule. They updated me regularly with any changes or just how the overall status of the job was. The personnel at this local company really care and know their stuff.

Review 129 (2019-06-18 - Rating: 5)
Nick came today to replace a water valve and did a great job! It was quick and efficient. He was also very personable! This is the second time this year we’ve went through Golden Rule for major replacement work and they’ve done great.

Review 130 (2024-11-09 - Rating: 5)
Great place had them out for maintenance did fantastic thank you cole

Review 131 (2023-12-05 - Rating: 5)
Stephen W, was my tech. And did a thorough job troubleshooting my furance issues. He also explained everything in terms I could understand. I highly recommend comfort heros.

Review 132 (2022-01-12 - Rating: 5)
I always hope for fast service but Comfort Heroes got Kyle there so fast that my ruptured water heater had not even stopped draining when he arrived. I now understand their name. Even though I was bailing 40 gallons of hot water out of my basement it was comforting to know that I was important enough to them for that fast of a response. Thank you again Kyle for another amazing experience! Hopefully I dont see you again for a while. Lol

Review 133 (2019-08-12 - Rating: 5)
Nick was absolutely fantastic!! He was great to work with, very knowledgeable, and left us with special chemicals to help clean our sewer drain so we don’t have back up again. I’m super impressed with the golden rule.

Review 134 (2020-04-18 - Rating: 5)
Nick came to my home to replace a garbage disposal. He was very friendly and professional and came prepared to either fix my existing disposal or replace it. Since it needed replacing, I was extremely grateful he could complete the task that same day. He was very knowledgeable and efficient and the garbage disposal is back in business. I would recommend Nick and Comfort Heroes.

Review 135 (2022-06-20 - Rating: 5)
Had a pipe blow out on me on a Sunday. Couldn’t get anyone out for emergency service. No one could get me in as far out as Thursday. Comfort Hero’s was able to fit me in right away! Kyle was out and had it fixed in no time! So no reason calling elsewhere next time!

Review 136 (2018-11-28 - Rating: 5)
I was able to get appointment for winter tune up within 1-2 days of initial call and they were accommodating to my schedule. James and Kelvin were punctual and got right to work. I appreciate James patience with all the questions I was asking about the different systems. I would definitely use Golden Rule in the future any furnace, water heater or AC needs.

Review 137 (2017-11-08 - Rating: 5)
My entire experience with Golden Rule was exceptional. We had a water heater leaking in our basement and they were sure to send someone out the day of our call. Alan G. was friendly, knowledgable and thorough. He was honest with us and did not try to up sale us on equipment. I truly appreciate his service and dependability.

Review 138 (2022-12-05 - Rating: 5)
Clint G. is a miracle worker! He figured out our water heater problem when nobody else could! In less than an hour he solved our hot water mystery and fixed everything! My son will be so happy he doesnt have to go to the gym to take a hot shower anymore!! Thank you so much!!

Review 139 (2020-01-27 - Rating: 5)
The installer I had today, literally saved my family’s lives. My water heater broke this morning so I called and he came within a couple of hours. I was sitting downstairs where I always sit, in plain view of him and my water heater. He asked if anyone has had headaches and been really tired lately. Puzzled, I said yes I have! I just missed work this week and was into the doctor not that long ago with headaches. I also have been sleeping A LOT more than normal. Come to find out, he noticed when the installers installed my new furnace 4 months ago, they didn’t cap off a vent where carbon monoxide was coming out of into my laundry room!! He helped me call that business and explained what happened and how dangerous it was for my family. Today’s extra expense wasn’t excepted and I was a little upset since we just spent a bunch on the new furnace and air, but this breakdown, his awareness and expertise, saved our lives. He did a very thorough job today and was very Friendly and caring. He explained the process of putting in the new water heater, how the pilot light worked and why we needed the little tank (I cannot remember what’s it’s called now). He was patient with all my questions and I would recommend him and the company to anyone!