Benjamin Franklin Plumbing of Silver Spring

Photo of Benjamin Franklin Plumbing of Silver Spring

Located in Silver spring, Maryland

Address: 2600 Forest Glen Rd suite a, Silver Spring, MD 20910, United States

Phone: +1 301-867-5932

Rating: 4.7

Services

  • On-site services
  • Repair services

Categories

  • Plumber

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-24 - Rating: 5)

    Matt was great! We had a minor gas leak in our boiler for our radiator heating system. He came out less than 24 hours after we called, and he was kind, thorough, honest, and answered all of our questions! We will definitely be going with Benjamin Franklin for all of our future issues related to our boiler and radiator system.

  • Review 2 (2024-09-13 - Rating: 5)

    Jeremy made a horrible plumbing/sewer issue so much more palatable. He is extremely personable and empathetic to my issue. He showed up on time, if not early. He was quick to inform me of every step he was taking and what the plan of action was. And, to top it off his pricing was very fair and reasonable. I will keep Jeremy/Benjamin Franklin Plumbing of Mt. Airy on my speed dial.

  • Review 3 (2024-08-30 - Rating: 5)

    Ben Franklin always gets us an appointment quickly. Chris did an excellent job. He was very thorough in his inspection and in his explanation of our options. Definitely want to have him do work on our plumbing in the future.

  • Review 4 (2024-12-25 - Rating: 5)

    Chris was exceptionally knowledgeable about our issue and fixed our shower in record time! He was respectful of our space and I would highly recommend him for future projects. Thank you Chris Bonnell!

  • Review 5 (2024-05-09 - Rating: 5)

    Chris Bonnell did outstanding work on replacing my water main manifold & valves. He was on-time, highly communicative, and thorough with his work. The finished product looks clean & works perfectly. Thank you Chris!

  • Review 6 (2024-09-21 - Rating: 5)

    Jeremy did a fantastic job with our water system. Knowledgeable, careful, very pleasant, takes pride in his work. Made sure every aspect of the job was complete to out satisfaction and explained it all fully to us.

  • Review 7 (2024-07-25 - Rating: 5)

    I was able to get an appointment right away. The tech that came to the house was very curtious and professional. He explained everything he was doing while diagnosing the problem. Once he found the issue he explained all of my options. He didnt have some of the parts needed to be replaced but made a phone call and got the parts here. I needed a new water pump for my well. The job was completed in a timely manner. I am very pleased with the service I recieved and would definitely recommend them.

  • Review 8 (2024-07-30 - Rating: 5)

    Great customer service. I called in the evening and Chris, the technician, was out first thing in the morning. I had an issue with my tankless water heart leaking. I called around my area and not everyone services them. Chris went over the issues and fixed the issue until I can get the vendor to send me the part for replacement. Chris will be back to install the new part. Highly recommended!

  • Review 9 (2024-09-03 - Rating: 5)

    I have received outstanding service from Chris at Benjamin Franklin Plumbing. He really understood the situations I was in and he took plenty of time to explain everything to me. I really appreciate his work and will ask for him again if I need more work done.

  • Review 10 (2023-07-05 - Rating: 5)

    Chris was very professional and very thorough. Chris handled my Noritz tankless water heater error code 90 with care and assisted with inspection of my sump pump. Chris provided recommendations as appropriate for my plumbing needs and cleaned up after the job was done. I will use this service again and recommend to others.

  • Review 11 (2024-10-15 - Rating: 5)

    Chris, Josh, and Jerry all did excellent work on the extensive plumbing work we needed done. They were professional and walked us through our options each step of the way.

  • Review 12 (2024-09-18 - Rating: 5)

    Prompt response to my problem although it was an appliance problem not related to plumbing, the technician came out explained the problem and helped to temporarily solve my problem until I could call appliance repair. The technician Jeremy was polite knowledgeable and very helpful.

  • Review 13 (2024-06-18 - Rating: 5)

    Jeremy Fellows did an excellent job installing a new kitchen faucet and repairing the drain traps under the same kitchen sink.We were.very impressed with the work when it was completed.I would not hesitate recommending Ben Franklin Plumbing to any family member or friend. Kudos!

  • Review 14 (2024-09-20 - Rating: 5)

    We had a recent visit from Benjamin Franklin Plumbing for a minor issue. Chris Bonnell did a wonderful job. Helpful, courteous and knowledgeable. Thanks!

  • Review 15 (2024-11-05 - Rating: 5)

    Chis is very patient detailed and experience in the trade. Hw did a marvelous job and provide very important advice. Chris is excellent

  • Review 16 (2024-08-05 - Rating: 5)

    Jeremy is enthusiastic, personable and a very hard worker. We appreciate our new hit water heater! Thank you!

  • Review 17 (2024-10-29 - Rating: 5)

    Chris was friendly and knowledgeable; he took the time to explain things, which helped me make decisions.

  • Review 18 (2024-03-21 - Rating: 5)

    Chris from Ben Franklin Plumbing was great. He arrived when promised. He promptly gave me an estimate of the cost of the work to be done. He was very careful and considerate in not creating a mess. He explained what he was doing and why. He was very professional in his demeanor. It appears that the repair he performed was well done. If I need future plumbing work, I will request that Ben Franklin Plumbing send Chris.

  • Review 19 (2024-03-02 - Rating: 5)

    They was great right off the bat! Came same day (I appreciated that). Chris was the most courteous plumber. He was efficient, smart and kept me informed, reasonable cost too!. I have used a lot of plumbers but will now only use this company.

  • Review 20 (2024-05-16 - Rating: 5)

    Jeremy was very pleasant. He was very knowledgeable and was able to inspect and evaluate the plumbing problem and resolve the issues. I was very satisfied with the service. May 7, 2024.Jeremy was very pleasant . He was on time .and he was able to troubleshoot a problem that I was having with my tankless water heater . The problem was not having any hot water.. He was able to resolve the issue and now I have hot water. He did an outstanding job. May 16,2024.

  • Review 21 (2024-08-22 - Rating: 5)

    I have had Benjamin Franklin plumbing come out three times for various issues and each time I am impressed by their communication, ability to schedule and follow through on appointments, and the quality of the work.

  • Review 22 (2024-08-09 - Rating: 5)

    Great job! Recently used to fix a running toilet. The technician is very polite and fixed the problem to our satisfaction. Very happy and highly recommended.

  • Review 23 (2024-04-18 - Rating: 5)

    Great service! Jeremy was excellent. He called an hour before arrival and was on time. He was very friendly and professional. He was very thorough and assessed the plumbing issues I was having and offered 2 options to solve the problem. His work was very clean and everything worked well. Awesome Service!

  • Review 24 (2024-06-07 - Rating: 5)

    Called in the morning to help assess a potential leak in our dishwasher. Tech provided a good explanation as to why he did not think it was plumbing related, and may need to clean the seal on the device.

  • Review 25 (2024-09-17 - Rating: 5)

    Jeremy Fellows did an awesome job. Very professional. We love this company and every technician whos helped us.

  • Review 26 (2024-11-06 - Rating: 5)

    He was prompt, professional educated me on my current and possible future problems with my aged copper pipesI will use this company for all my plumbing needs and hope this technician is available.This was my orginal post and his third visit. He is the best. My gas logs are now serviced and safe!

  • Review 27 (2024-06-18 - Rating: 5)

    Jeremy was very conscientious and went over the updates to our water system to bring the system up to code. He was also training a person during this time. Excellent job.

  • Review 28 (2023-11-02 - Rating: 5)

    Jeremy came out and diagnosed issues with our 10 year old water heater, leading to a replacement. It was done the same day with excellent quality of materials and work. Jeremy was pleasant and efficient, and the water heater is working perfectly. Im very pleased with Jeremy and Ben Franklin and their ability to move fast once the problem was identified. Highly recommended.

  • Review 29 (2024-07-17 - Rating: 5)

    Jeremys work was superb and honest. I highly recommend him. He is an excellent plumber. The cleanup was also very good

  • Review 30 (2022-12-21 - Rating: 5)

    I had an excellent experience with this company. I found them on the internet and selected them because of their 5 star Google rating and large amount of reviews. I was not disappointed and they earned another 5 stars from me. I called for a same day appointment because I was working from home and wanted to avoid taking off of work. The technician, Chris was at my home within 1.5 hours of calling for an appointment. He was very clear in is explanations of my plumbing issues. He let me know what potential issues he could run into along the way which unfortunately did occur. He let me know the charges upfront before doing any work and when something changed he kept me well informed. While working he kept his work areas tidy by using drop cloths and wore shoe covers as he traveled in an out of my home. He was extremely professional and a nice person. When I have a plumbing need in the future Ill definitely use Benjamin Franklin again and will request Chris! Thanks for the great service.

  • Review 31 (2024-03-28 - Rating: 5)

    My experience with Benjamin Franklin Plumbing of Silver Spring was wonderful from A-Z. From the initial phone call to the communication, to the ease of paying my bill. It was all top notch. And my technician, Jeremy Fellows, was not only skilled but as friendly as can be. I wish he was my neighbor! I recommend calling Benjamin Franklin Plumbing of Silver Spring to resolve any of your plumbing issues.

  • Review 32 (2024-01-31 - Rating: 5)

    Chris was a very honest and courteous professional. He gave me all the process in advance and the expectations and he cleaned and installed a new motor for the pump. Kudos to him and his company.

  • Review 33 (2024-10-16 - Rating: 5)

    Very happy with the service! Chris Bonnell is a really masterful and honest plumber.

  • Review 34 (2023-12-14 - Rating: 5)

    Jeremy was knowledgeable, courteous and provided great customer service. He worked to ensure my pipes were unclogged and went the extra mile introducing me to some of the services Ben Franklin provided to help with long term upkeep of the pipes, hvac etc.Thank you

  • Review 35 (2024-12-26 - Rating: 5)

    All you technicians are fantastic. Very polite and informative

  • Review 36 (2024-08-01 - Rating: 5)

    This was my first experience w Ben Franklin plumbing and I was incredibly pleased. I had an emergency situation and they showed up same day - anlmost unheard of. Chris explained everything in detail and was able to resolve the issue which was causing flooding in the home. I will most definitely use this company again and would love if Chris was the one assigned to my job. So incredibly pleased!

  • Review 37 (2024-12-05 - Rating: 5)

    Chris came today to fix my toilet with parts provided to me by the manufacturer. He called about 20 minutes before he arrived to let me know he was on the way. He wore shoe covers while in my house. He explained what he was doing and why. He was friendly. He left everything clean. He completed the work in less than 40 minutes. I have been using Ben Franklin plumbing for many years and have always been satisfied with them.

  • Review 38 (2024-07-26 - Rating: 5)

    Chris did a great Jon in diagnosing the issue and provided an affordable path to move forward to resolve the problem.

  • Review 39 (2023-12-28 - Rating: 5)

    In a cold, mostly heavy, rain, Jeremy repaired a natural gas leak at the external connection to the meter at our home. He worked diligently to restore our furnace and water heater to normal operation. His positive and informative attitude was extremely helpful to us during this crisis.

  • Review 40 (2024-02-12 - Rating: 5)

    We will never use another plumber again! Chris B. goes above and beyond every time he comes out to fix one of our (many) plumbing issues. We are new homeowners and getting plumbing work done can be daunting, but Chris took the time to explain his plans and answer any and all quiestions. I definitely recommend!

  • Review 41 (2023-08-10 - Rating: 5)

    Jeremy did a great job. I called several plumbers ( Random Google search) and no one could come out to fix a leaking hot water heater quickly. Benjamin Franklin was at our house in about an hour after I called. Amazing. Many thanks to great customer service.

  • Review 42 (2024-05-04 - Rating: 5)

    Jeremy was terrific. Very professional & proficient! He explained what he was doing, and put in the time and effort needed to resolve our problem and installed a new Tankless water heater.

  • Review 43 (2024-01-26 - Rating: 5)

    Chris did a fantastic job for us. His knowledge of tankless water heater was on full display. He solved our problem after other companies could not. Thank you Chris!

  • Review 44 (2024-04-03 - Rating: 5)

    I appreciate Jeremy Fellows discussing all my options and giving me all the necessary information for me to make a decision. I asked many questions and he was patient and easy to work with. Will request Jeremy for all future plumbing problems. Thank you. Elaine

  • Review 45 (2023-11-07 - Rating: 5)

    Chris and Josh provided excellent service during recent replacement of our kitchen garbage disposal. They were both knowledgeable, professional and were able to explain their product in a way that was easily understood.

  • Review 46 (2024-06-20 - Rating: 5)

    Jeremy did a fantastic job and was extremely professional! Highly recommend to anyone needing any plumbing services. HTTR!

  • Review 47 (2022-11-10 - Rating: 5)

    Our initial issue was trying to find the source of a leak inside our home which we were mostly convinced was our water heater. Chris showed up promptly within the quoted window of time and completed the repair quickly and efficiently. He is definitely one who is more experienced beyond his years. He was personable, understanding, and a very experienced technician. He observed our heating unit and gave his diagnosis as well as possible solutions. I always appreciate when there are options to resolving problems because there are so many factors to consider with each individual scenario. Not every solution fits each client. Chris never made us feel like we only had one solution and I think that showed his expertise level vividly. We are excited to have our hot water back and hopefully a short extension to our water heaters life. Were glad that Chris came out to help us today and we hope that when were ready to replace the water heater, hell be able to give us a hand with that too.

  • Review 48 (2024-09-10 - Rating: 5)

    Excellent work, professional and courteous ..would have no problem in requesting him again

  • Review 49 (2023-08-04 - Rating: 5)

    Chris and Michael were great and worked all day long in a tough spot. Chris knew his stuff and was able to give a lot important information. BF Plumbers answered right away when I called the night before with an emergency and they had people out early the next morning. Definitely will use them from now on.

  • Review 50 (2023-10-27 - Rating: 5)

    I booked their plumbing services for a next day appointment. Jeremy arrived and was quick and professional. He diagnosed the issue and ran through the process to get it fixed. Great company!

  • Review 51 (2023-02-22 - Rating: 5)

    Ben Franklin was great at promptly providing exactly the service needed. Chris is an outstanding professional and you can rest assured he will watch out for your best interests! They replaced my well pump and restored my water service. I highly recommend this business!

  • Review 52 (2023-12-05 - Rating: 5)

    I continue to be impressed with the technicians who have helped us. Very professional, personable, and competent. I have learned (the hard way) that you get what you pay for. These guys are worth the extra money in my book. We have been treated well.

  • Review 53 (2023-06-19 - Rating: 5)

    Matt recommended that we replace our water heater while servicing our HVAC system as he was concerned over the age of our water heater. He explained our options thoroughly and within the hour Jeremy showed up to install a new water heater for us. He was met with challenges but sailed thru the installation like a charm and we had hot water in no time. Matt, Jeremy and “Junior” who assisted were all professional and pleasant to deal with. We were extremely pleased with the immediate installation of the new water heater and the servicing of our HVAC by Matt. Thank you One Hour/Ben Franklin for your professional, reliable and trusting service.

  • Review 54 (2023-04-26 - Rating: 5)

    Jeremy was absolutely fantastic! Responsive and treated my home as if he was working on his own home. Was very respectful, clean and ensured everything was perfect before he left! Will definitely recommend to anyone!

  • Review 55 (2024-01-29 - Rating: 5)

    Chris Bonnell did a super job, very professional and informative about pipe care. Chris performed the work agreed to and it solved my tub drain issue completely. Thanks!

  • Review 56 (2024-04-22 - Rating: 5)

    Chris was very helpful and conscientious. Looks like he did a great job. Had a leak when he arrived, but no leak when he left.

  • Review 57 (2024-07-02 - Rating: 5)

    Chris was terrific! He was very knowledgeable, explained everything clearly and was very personable. Thank you, Chris!

  • Review 58 (2023-07-30 - Rating: 5)

    We had a plumbing emergency with our home we recently purchased. Waking up to a partially flooded utility room. Unsure of the issue we needed a top notch company to help us diagnose the issue. Benjamin Franklin plumbing worked to get a technician out that day even getting someone out earlier than the quoted time frame. Chris was on time, polite, and understanding of our situation. He went above and beyond ensuring we were completely taken care of working till the evening to get our service restored. Even checking on us to ensure everything was working smoothly the next day.While on the flip side months after having the work completed we have been completely dissatisfied by the management of Benjamin Franklin Plumbing. We were promised a itemized breakdown of our bill and have yet to receive it. We unfortunately were charged far above what should’ve been the price to replace a jet pump, pressure expansion tank for our water heater, and pressure expansion tank upgrade. Unsure of what cost we were charged for parts and labor. We did research of the parts installed and it was far more than if we were to have bought them and have them installed by another plumbing company. We are left feeling disappointed and dissatisfied.Update: 7/30/23We recently had the fittings installed going to the pump and starting at the check valve start leaking unexpectedly after the pump lost prime then re-primed. Which ended up being a warranty repair. They were speedy and accommodating making sure they set a time and date that worked best for us. The repair was fast and we are extremely satisfied with the work done. David our technician was polite and explain throughly what the issue was. Thank you David for the fantastic and speedy work done taking his time to throughly inspect and find the best solution to remediate the issue.

  • Review 59 (2022-10-27 - Rating: 5)

    Jeremy Fellows went above and beyond. There was a scheduling conflict and he worked us in with no complaints. He was very efficient and did excellent work. When he finished, Jeremy even took the time to explain to my wife and I what was causing the leak and how he fixed it. I would be more than happy to hire Jeremy for any future plumbing needs.

  • Review 60 (2023-11-22 - Rating: 5)

    Chris installed a new water heater in our home… he was courteous, knowledgeable and completed the job in the same day… he definitely saved the day and our holiday weekend…. Thank you Chris and Benjamin Franklin Plumbing!!!

  • Review 61 (2024-04-03 - Rating: 5)

    Chris B did a great job with my sump pump replacement. Very thorough and explained the entire process.

  • Review 62 (2024-08-16 - Rating: 5)

    Chris was so nice, and so efficient. So glad to have a plumber that I like.

  • Review 63 (2023-01-11 - Rating: 5)

    They were able to provide service the same day that I called. We had water pouring into the kitchen from an upstairs shower. The technician was professional, explained the issue and available solutions. It was a great experience. I would definitely use them again.

  • Review 64 (2023-09-01 - Rating: 5)

    I am thrilled with Ben Franklin and my tech Chris (and Sam). Incredibly responsive and I feel so well informed. They were professional and friendly. Will def use again and specifically ask for Chris.

  • Review 65 (2024-05-14 - Rating: 5)

    Jeremy from Ben Franklin was very timely, professional and courteous to me as a customer and provided repair options to be considered for the repair needed. I would use Ben Franklin again in the future.

  • Review 66 (2023-07-20 - Rating: 5)

    Jeremy was very professional. He was on time, did a great job and cleaned up well after his job was done! We would have him back to do a plumbing repair anytime!!

  • Review 67 (2023-08-31 - Rating: 5)

    Jeremy called when he was on his way, arrived at the time he stated, didn’t have to ask him to cover his shoes, completed the service I requested in a timely matter ( tankless water heater flush & igniters cleaned ). Very professional, and seems to enjoy what he does!! Very positive 👍🏾

  • Review 68 (2024-07-03 - Rating: 5)

    Chris was terrific. Friendly, gave us all our options, took care of everything.

  • Review 69 (2023-12-13 - Rating: 5)

    Our technician was Jeremy what an amazing plumber and person he is he did an absolutely fantastic job on my Plumbing pressure tank hot water heater and water softener he left the most cleanest work area he was so polite and friendly knowledgeable was able to help me with my extended questions just an absolutely amazing person Im so glad that I deal with Benjamin Franklin Plumbing because you guys have a awesome plumber Jeremy you did a fantastic job thank you so very much

  • Review 70 (2020-09-01 - Rating: 5)

    I will absolutely use Benjamin Franklin Plumbing for all my plumbing needs in the future. From the start I was treated with respect and consideration when I called to make an appointment. My technician, Jerry, called and texted me a half hour before he arrived. Upon arrival he was courteous and respectful. He explained the job, gave me an estimate and we accepted.The task was to remove the toilet and sink in our powder room for a bathroom remodel. It was done quickly, efficiently and professionally. Jerry definitely knew exactly what to do and even though there were a couple kinks along the way (when arent there??) his confidence and optimistic attitude were a refreshing change to other plumbers we have worked with! I highly recommend Benjamin Franklin.

  • Review 71 (2022-12-28 - Rating: 5)

    A frozen pipe resulted in a deluge of water pouring water over my covered porch (bathroom is on the 2nd floor over the porch). Chris arrived within a few hours and completed the diagnosis and repair working in the freezing cold for 3 hours. Very professional and thorough, Ill use this company for all my plumbing needs in the future.

  • Review 72 (2023-10-12 - Rating: 5)

    Great understanding of plumbing problems. Explained solutions. Went right to work to rebuild toilet innards. Installed whole house water filter to solve corrosion issues with plumbing. Much appreciated!

  • Review 73 (2021-08-28 - Rating: 5)

    I came across Benjamin Franklin Plumbing through google review when my water heater was leaking few weeks ago. Ira Miller showed up next day at my house to inspect. He was undoubtedly one of the best plumber I have ever met! He was very courteous, knowledgeable and professional who took time to explain the situation to us and offer various options to fix the issue. He also pointed out few other plumbing issues that we were not aware of! I am extremely happy with the quality of work that Ira Miller have done at my house. I will definitely be reaching out to them for any future plumbing needs! Thanks Ira for your help!

  • Review 74 (2023-07-12 - Rating: 5)

    Chris is a great plumber - professional, friendly and competent. He did a great job under difficult conditions.Would definitely recommend him.

  • Review 75 (2024-04-15 - Rating: 5)

    Chris was very sharp with his knowledge of what I called him out for. Will use him in the future. Great Job!!

  • Review 76 (2017-03-24 - Rating: 5)

    Ben Franklin plumbing is a very honest and trust worthy company. I have now had to use them twice and each time they have treated each situation with professionalism. Their team of technicians are well versed in the field and know how to pinpoint problem areas.My first experience with them was when I had to call them in for a leak.Prior to calling Ben Franklin, I had another local plumbing company come repair my leak but they were unable to fix the issue and also left copious amounts of damage behind to my drywall.I called Ben Franklin and they sent out the best of the best. Jed, James, and Chad came out and not only repaired the leak but left me with minimal damage.This is the second time I had to call Ben Franklin Plumbing for a leak. Chad came back out to my residence (which was nice to see because he knew the layout) and repaired the issue.I would highly recommend Ben Franklin plumbing to someone. The prices are not cheap but they are fair. They tell you the price prior to starting any project.Consider using them if you should ever have a problem.

  • Review 77 (2023-11-16 - Rating: 5)

    Thank you helping us with our plumbing needs today. Our very old copper pipes were replaced by a competent, Chris ! Again , thank you.

  • Review 78 (2023-11-15 - Rating: 5)

    I am very pleased with the services I received from Jeremy Fellows for Benjamin Franklin Plumbing. He was personable yet professional. I highly recommend them.

  • Review 79 (2023-03-15 - Rating: 5)

    I used Ben Franklin Plumbing to install a new pressure tank and well pump. Initally, I had some problems. The new pump was tripping a breaker and we thought it was the electrical system due to its age and how the old pump was wired. Jeremy and team stayed in touch throughout the process. When it was determined that the new installed pump was bad Jeremy and team came out right away and worked through some nasty weather to install a new one.

  • Review 80 (2024-08-28 - Rating: 5)

    Jeremy did an excellent job. Thoroughly explained what he was doing and why, answered all my questions, provided options and costs. Overall professional and polite. Will use the company again.

  • Review 81 (2022-09-20 - Rating: 5)

    Not only we’re they able to send someone out the same day, they came on time, we’re very polite, professional and informative. They quickly fixed the clogged pipe and then cleaned up after themselves and headed out the door. I would recommend them!

  • Review 82 (2023-10-18 - Rating: 5)

    Chris Bonnell, is a gem! He spent in our house at least 8 hours and fixed all 4 plumbing problems we were afraid to face for years 🤭He is detail oriented, extremely efficient and courteous.He left our place cleaner than he got it 😂

  • Review 83 (2024-12-27 - Rating: 5)

    Good explanations. Good work

  • Review 84 (2021-09-24 - Rating: 5)

    Never failed me ever, installed a complete water system overall which rocked, and I have turned to them immediately upon need for many years. . And , yes, they are very punctual. Just used them again and their service expert Ira could not have been more professional through and quick when installing a new garbage disposal. Perfect!

  • Review 85 (2021-10-04 - Rating: 5)

    Ira was my repairman. He explained everything that he was going to have to do. He completed the job and cleaned everything after he finished. We talked about another a job that I will have him come back at a later date to do. Great job, thanks. Will recommend this company to my friends.

  • Review 86 (2024-07-09 - Rating: 5)

    I have used Benjamin Franklin Plumbing quite a few times now, and every time they have been on time, polite, professional and just all around nice guys! Excellent work and clean. What else could you ask for?

  • Review 87 (2024-10-11 - Rating: 5)

    Chris was thorough, polite, and receptive to our issues. His recommendations were helpful and appreciated.

  • Review 88 (2021-06-17 - Rating: 5)

    William King did a great job. He was on time and worked quickly. He was very knowledgeable and gave us clear explanations. We will definitely use their services again in the future. Thank you!

  • Review 89 (2020-07-14 - Rating: 5)

    We have been using Benjamin Franklin for years in 2 different homes. Every plumber we’ve met has been kind, courteous and professional. They not only do the repairs but explain what they are doing, how the systems work and how to keep them running! Jerry and Ira have been to our house several times (even at 9:30 PM!!). We are able to get same (or next day service) day service most times we call.

  • Review 90 (2024-08-14 - Rating: 5)

    Chris was on time, polite, helpful,professional and well informed.

  • Review 91 (2024-06-22 - Rating: 5)

    Another quality experience! Excellent customer service! Will continue to use Ben Franklin!

  • Review 92 (2022-12-28 - Rating: 5)

    Jeremy was very prompt and very professional…He immediately looked for the source of the plumbing leak around the water heater and gave estimates on a new one…Very thorough in his leak detection along with a detailed estimate along with answering installation questions….

  • Review 93 (2021-07-02 - Rating: 5)

    The well pressure tank was leaking really bad in our basement. I called Ira from Benjamin Franklin Plumbing at 8pm. Not only did he return my call but he arrived the next morning replace the part. Quick response! Excellent service and quality!Awesome Job Benjamin Franklin Plumbing!!!

  • Review 94 (2023-07-27 - Rating: 5)

    Jeremy was fantastic. Very knowledgeable, explained everything very well, and was great with the whole family. Felt like I’d known him for years.

  • Review 95 (2021-04-06 - Rating: 5)

    Contacted Benjamin Franklin Plumbing 9:30 am on April 6th and they had a technician (William King) who arrived before noon same day. He was professional, responsive, and thoroughly described each step he took while performing a leak check around our home. William was concise, efficient, respectful, and honest providing guidance and suggestions.I would 100% recommend Benjamin Franklin Plumbing, and had a great experience. Will definitely be calling them for any of my future plumbing needs!

  • Review 96 (2022-09-27 - Rating: 5)

    This was the first time we used Ben Franklin and we couldn’t be more pleased with the experience. Their techs were on-time, honest, friendly, informative and actually came in under the estimate. Can’t ask for more than that in a hime repair.

  • Review 97 (2017-10-30 - Rating: 5)

    We were please about how quickly the company sent a technician to our home and the service provided. The technician evaluated the situation, explained what needed to be done, and answered all our questions. He completed the work in less than 2 hours. I would definitely recommend this company to my friends and family.

  • Review 98 (2020-07-23 - Rating: 5)

    The service technician communicated with me every step of his progress, arrived promptly, diagnosed the problem quickly and was able to fully resolve my issue. Jerry Guccione did a great job and I highly recommend him to address your plumbing needs.

  • Review 99 (2024-08-28 - Rating: 5)

    Jeremy was super professional, honest and clear.

  • Review 100 (2023-06-22 - Rating: 5)

    Jeremy was on time, professional, thorough and a took plenty of time to explain our plumbing issue. Would highly recommend him.

  • Review 101 (2024-05-06 - Rating: 5)

    Jeremy was timely, provided excellent customer service and thoroughly explained all action items and recommendations.

  • Review 102 (2017-09-29 - Rating: 5)

    We were very impressed. I was concerned about digging up my garden. They removed the woody plants and put them back. Considering how much dirt and equipment was on the garden, it looks great. They left the basement clean and lay down runners or took off shoes before coming in the house. Slip lining is definitely the way to go if you have to replace your sewer.

  • Review 103 (2023-12-29 - Rating: 5)

    Both Jeremy and Dave were very friendly, they were on time. They explained everything to me, answered all my questions they were great.

  • Review 104 (2023-05-23 - Rating: 5)

    Had a gas line repaired . Work was done in a very timely fashion. Reasonable cost. Chris was very helpful answering all my questions and gave excellent service.

  • Review 105 (2023-02-27 - Rating: 5)

    Replaced leaking valve but also discovered toilet was recalled in 2016. Have 3 of the same so...very glad to know so can replace recalled part before the other two fail/leak. Thanks so much, Chris!!

  • Review 106 (2021-03-10 - Rating: 5)

    Ive used Ben Franklin many times and have always been satisfied. A straight up, no nonsense company with very qualified people. Maybe a little on the expensive side but if you want the job well done by professionals, Ben Franklin is the way to go.

  • Review 107 (2012-11-28 - Rating: 5)

    We called to get a new toilet installed. Making the appointment was effortless and they showed up on time as promised to take care of the installation. Everything was done perfectly, no problems at all. Ill most likely call them again for the next bathroom plumbing upgrade project.

  • Review 108 (2023-09-19 - Rating: 5)

    Jeremy was very professional and took his time to explain everything he did. This was an annual checkup and he was very thorough.

  • Review 109 (2024-09-12 - Rating: 5)

    Chris is highly professional and knowledgeable. He went the extra mile by identifying a leak in one of the pipe and provided a repair options.

  • Review 110 (2023-05-13 - Rating: 5)

    Jerremy was great. He called to let me know when he was coming and did a great repair job with our faucet.

  • Review 111 (2023-06-13 - Rating: 5)

    Very happy with today’s service. Chris Bonnell arrived on time, he was very professional and knowledgeable.This is the second time I call Benjamin Franklin for service and no disappointments.

  • Review 112 (2014-01-02 - Rating: 5)

    Ben Franklin was the most expensive of the estimates I got, but they used copper and could re-ground the electrical system, which made it comparable. I appreciated the use of the hydraulic mole, which minimized damage to my yard and plants. they had to deal with some unforeseen soil conditions in my yard, which sent the mole in unexpected directions, but were dedicated to doing the job right. The crew manager was very knowledgeable and polite and was teaching his crew how to do the job. I appreciated the careful attention to how I wanted the job done, e.g.. new hose did extra cut off value and where they should go and put things the contract. The unforeseen soil conditions meant the job took an extra day and 7 shots to get 2 useable runs for the pipe but there was no extra charge. I appreciated that they asked about the tree assessment (required in my town) and before removing small trees in the way. They cut the wood and helped carry it.

  • Review 113 (2017-10-17 - Rating: 5)

    Chad has been incredible. We had a huge leak that flooded the basement. He came out immediately to give an estimate, even before we decided to use the company (so we had not paid a cent), he promptly responded to multiple questions via text and came back and spent an hour to help us set up a temporary hook up to water.

  • Review 114 (2024-09-25 - Rating: 5)

    Mr. Fellows diagnosed our problem and worked diligently to resolve it.

  • Review 115 (2020-08-07 - Rating: 5)

    Sump pump service performed. Benjamin Franklin Plumbing was the only company that was available to accommodate my emergency service. Jerry Guccione was very easy to communicate with, he answered all my questions and concerns. His work was very professional and clean. I will definitely recommend Benjamin Franklin Plumbing and Jerry Guccione to friends and family.

  • Review 116 (2021-01-21 - Rating: 5)

    Benjamin Franklin always does a great job. They are my go-to plumber and HVAC. They are always super fast (same day usually) and able to analyze and quicky fix the issue. Highly recommended.

  • Review 117 (2023-07-20 - Rating: 5)

    Chris was very polite and informative! He didnt mind answering all my questions and explaining the details of a thankless water heater!!

  • Review 118 (2023-12-01 - Rating: 5)

    Very thorough, genuine, helpful, kind. I appreciate the attention to detail, knowledge, and his ability and willingness to address my questions and concerns.

  • Review 119 (2021-10-01 - Rating: 5)

    Ira Miller did a great job, in a stressful situation for me because we had to cut into the wall. He found the leak in a pipe that was caused by a previous contractor and fixed it better than I expected!!

  • Review 120 (2013-06-07 - Rating: 5)

    I have been using Benjamin Franklin Plumbing for a few years here at my home in Montgomery County. They have consistently provided outstanding service every single time. Most recently I had a cracked sewage pipe which required a full pipe replacement. Benjamin Franklin offers a trenchless pipe replacement technique which separates them from all plumbers in the area. The crew came, including the owner Doug and manager Paul, and did a great job. They were all on-time, professional, courteous, and very skilled at what they do. By the time they left you could not even tell they had been there which shows their attention to detail and professionalism. I would obviously strongly recommend Benjamin Franklin Plumbing to anyone in the area for big jobs or small.

  • Review 121 (2023-12-14 - Rating: 5)

    Jeremy is the best plumber in our experience. The company offers great services. Thank you

  • Review 122 (2021-07-26 - Rating: 5)

    We had Ira Miller come to fix our washer shut off valve - really nice honest guy, did a great job and was fun to talk to! Highly recommend 👍

  • Review 123 (2017-07-25 - Rating: 5)

    Your company responded on short notice to my request for a plumber to check a water leak in my townhouse up for sale. Jerry, the technician, arrived punctually, quickly diagnosed the problems and made the repair at a reasonable cost. Roland

  • Review 124 (2021-09-05 - Rating: 5)

    Ira was phenomenal. He helped us find the cause of a water leak. I would do business again with Benjamin Franklin because of the great service Ira provided us.

  • Review 125 (2024-08-05 - Rating: 5)

    Diagnosed and fixed the problem quickly. Very pleasant.

  • Review 126 (2023-03-13 - Rating: 5)

    Awsome response on our need for help. Chris is very nice tech. He did his job great. Thank you so much

  • Review 127 (2023-06-13 - Rating: 5)

    Chris was awesome did a great job will definitely use them for all HVAC, electrical, pluming needs!

  • Review 128 (2023-06-15 - Rating: 5)

    Scheduling and service were prompt. Plumber was polite and helpful, he even changed a small part unrelated to the immediate problem.

  • Review 129 (2022-10-06 - Rating: 5)

    Technician was very knowledgeable and pleasant. Ben Franklin has been to my house twice and does good work.

  • Review 130 (2021-02-16 - Rating: 5)

    William King came to check the plumbing, which he did checking the toilets and sinks in both bathrooms and the kitchen sink. He also checked the hot water heater. He completed checking all plumbing. He told my husband (Benny) what is needed and said he will put in my email a list of it. Thank you.

  • Review 131 (2022-12-07 - Rating: 5)

    Chris was personable, very thoughtful and professional. A rare combination these days. So glad he was our technician!

  • Review 132 (2021-02-13 - Rating: 5)

    We had what we thought was a problem with the pump under the stationary tub, not pumping water to street level. Found nothing wrong with it and didnt recommend doing anything else in order to jack up the price. We were satisfied.

  • Review 133 (2023-01-13 - Rating: 4)

    Jeremy was very likable & professional. He talked to me & explained everything to me. I was completely satisfied!

  • Review 134 (2023-06-30 - Rating: 5)

    Very nice and knowledgeable. He was honest and gave great ideas/suggestions. Quote was provided same day.

  • Review 135 (2022-09-08 - Rating: 5)

    Scheduling was easy and Chris was so professional and informative. Still deciding what to do, but would absolutely rate my experience thus far as a 10/10.

  • Review 136 (2020-12-10 - Rating: 5)

    William did incredible job. He was very professional and did everything we asked of him. He is a credit to your company.

  • Review 137 (2021-07-01 - Rating: 5)

    Mr. King was professional, courteous and thorough. He worked quickly and explained everything to me. I would definitely ask for him again.

  • Review 138 (2023-09-29 - Rating: 5)

    Jeremy, the plumber did an excellent job. He changed the pipe from my old home with PVC piping.

  • Review 139 (2023-11-28 - Rating: 5)

    On time, friendly, knowledgeable,and provided suggestions that will ultimately save us money while improving our home.

  • Review 140 (2021-04-24 - Rating: 5)

    Will was very knowledgeable, and quickly found the problem. Repair went quickly. We were so glad to finally have the problem fixed. Would use Benjamin Franklin again.

  • Review 141 (2023-06-08 - Rating: 5)

    Excellent service. Arrived quickly. Fixed the problem on the spot and now my sink works great.

  • Review 142 (2024-07-16 - Rating: 5)

    Great communication and provided estimate of options in rapid time.

  • Review 143 (2023-09-22 - Rating: 5)

    Jeremy was professional and patient while explaining to me how to use my new system.

  • Review 144 (2024-07-01 - Rating: 5)

    The service happened the same day that I called and Chris was pleasant, knowledgeable, and thorough.

  • Review 145 (2023-08-14 - Rating: 5)

    Fast, effective, personable, transparent. I was very pleased as usual with service from Ben Franklin Plumbing.

  • Review 146 (2024-04-15 - Rating: 5)

    Chris did a terrific job repairing several leaks in our copper water lines

  • Review 147 (2024-05-01 - Rating: 5)

    Chris Bonnell was absolutely fantastic. In five seconds, he fixed a boiler issue that Len the Plumbers couldn’t address with two crews. Len just said it needed to be replaced for $5k. Chris also said it will need replacing soon, but knew exactly how to get it working again, showed me how to troubleshoot it in the future, and explained pricing options from low to high for when we replace the unit. Amazing competence.

  • Review 148 (2021-10-14 - Rating: 5)

    Ira Miller did a great job explaining my plumbing from the meter to the faucet. I would recommend Ben Franklin and Ira for his professionalism

  • Review 149 (2024-10-11 - Rating: 5)

    Very knowledgeable, helpful, and courteous!

  • Review 150 (2023-11-17 - Rating: 5)

    Jeremy Fellow gave Great service, found the problem and fixed it. Clean work and courteous

  • Review 151 (2024-05-02 - Rating: 5)

    Jeremy was pleasant and well informed plumber. He explained everything that was going on and informed me of multiple options of work that can be done. Great service 🥰

  • Review 152 (2024-05-14 - Rating: 5)

    Faucet works like a charm. Thanks, David. 🫡

  • Review 153 (2017-07-12 - Rating: 5)

    This company has the best staff! From the people who answer the phone to the goodbye handshake, they are friendly, competent and communicative. I would heartily recommend them to everyone!

  • Review 154 (2023-10-06 - Rating: 5)

    Jeremy wants the extra mile and fix my hot water heater. I really appreciate

  • Review 155 (2021-07-04 - Rating: 5)

    Ira was great. Informative and professional and personable. He answered my questions and provided me with clear options. It was a good experience.

  • Review 156 (2022-08-24 - Rating: 5)

    Very quick for estimates and work completed! Had gas conversion installed for a gas range, very satisfied!!

  • Review 157 (2024-01-16 - Rating: 5)

    Jeremy came to perform my plumbing inspection and hot water heater maintenance. He provided excellent service and identified items to address as well as reccomendations to improve performance and prevent issues. He walked me through all my options and quickly set up a follow up appointment. When he returned for my follow up appointment he again explained all aspects of the work and walked me through all work once completed and answered all my questions. Jeremy was fantastic, respectful of my home and very friendly (great customer service) and I appreciate all his efforts! Thank you!!

  • Review 158 (2024-05-22 - Rating: 5)

    Polite, pleasant, professional and thorough Chris was superb !

  • Review 159 (2023-10-11 - Rating: 5)

    Jeremy fixed my hot water heater and very helpful and knowledgeable.

  • Review 160 (2024-01-08 - Rating: 5)

    First time as a client. Very responsive company. Sent a plumber (Jeremy) within a matter of hours. Very thorough job done by a competent and easy-to-work-with professional. Explained the cause of the water backup and effectively remediated my immediate plumbing problem. Jeremy offered options for additional services for a more comprehensive longer-term fix for the main drain. It’s never fun to have a significant plumbing problem, but this was a very good first experience with Benjamin Franklin plumbing.

  • Review 161 (2024-04-17 - Rating: 5)

    Jeremy was very knowledgeable and helpful with our problem.

  • Review 162 (2023-11-18 - Rating: 5)

    Washington gas tagged a leak at the meter at midnight and shut my gas off without informing me. I called BF at 11am and was told if hear from them that evening. However, I heard from Chris shortly thereafter with a plan. He arrived early than they originally said because he called to say hed finished another job earlier. Friendly, punctual, communicative, knowledgeable, flexible, efficient, respectful of my space and time... Everything you want in a contractor. He was great. He also checked my water heater upon my additional request. I highly recommend him.

  • Review 163 (2018-05-19 - Rating: 5)

    Chad did a thorough inspection of all the plumbing. Was courteous and prompt as usual and very efficient in fixing what needed to be fixed

  • Review 164 (2021-09-23 - Rating: 5)

    Had an issue with our kitchen sink. They were able to quickly come out, assess the issue, and provide a qualify fix.

  • Review 165 (2024-06-04 - Rating: 5)

    Polite, informative annual plumbing assessment of our whole home.

  • Review 166 (2024-05-15 - Rating: 5)

    Jeremy was great. Company responded quickly and job was done next day

  • Review 167 (2017-12-03 - Rating: 5)

    The repair was fine, I was annoyed that facet cartridge could not be replaced and I had to buy a new facet set which looks just like the old one.

  • Review 168 (2024-08-05 - Rating: 5)

    Jeremy did a great job for a complicated problem and had an enthusiastic smile the whole time!

  • Review 169 (2020-11-05 - Rating: 5)

    Will did a great job, and explained what and why he was doing it. Extremely professional and friendly.

  • Review 170 (2023-09-08 - Rating: 5)

    Chris is fantastic! Amazing work, nice , personable, knowledgeable.

  • Review 171 (2020-07-13 - Rating: 5)

    They were on time and they were able to fix a very old bathtub drainage and tiptow cartridge. Good work!

  • Review 172 (2023-10-16 - Rating: 5)

    Jeremy Fellows did a great job. He checked everything every single drain we have, our main water lines, turning valves, water heater and sump pump, draining and refilling what needed to be drained and refilled. He also showed me several options for the few things we’ll need to have done in the future. Overall he did a fantastic job and yes, I’d recommend Jeremy and Benjamin Franklin for whatever plumbing needs you may have.Thanks,D. Brown

  • Review 173 (2021-10-09 - Rating: 5)

    I have given Ira an outstanding appraisal in the past and once again he has proven himself deserving of that.

  • Review 174 (2022-09-30 - Rating: 5)

    Annual Maintenance service - Chris was very professional and knowledgeable. Thanks Chris

  • Review 175 (2024-07-26 - Rating: 5)

    On time and very efficient!

  • Review 176 (2023-07-05 - Rating: 5)

    Made appointment on July 4 th and work completed the next day

  • Review 177 (2023-08-15 - Rating: 5)

    They fixed a problem created by another plumber, and they did it promptly and well.

  • Review 178 (2023-11-21 - Rating: 5)

    Chis was very friendly and helpful and found the problem right away:)

  • Review 179 (2023-07-04 - Rating: 5)

    Jeremy was excellent. I highly recommend him.

  • Review 180 (2024-02-08 - Rating: 5)

    Very nice young man, seemed to do a very thorough inspection.

  • Review 181 (2023-09-25 - Rating: 5)

    They stand behind their work and do an excellent job.

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