Service Emperor Heating, Air Conditioning, & Plumbing Repair Services

Located in Savannah, Georgia

Address: 2 E Bryan St Suite 438, Savannah, GA 31401, United States

Phone: +1 912-250-4208

Rating: 4.9

Services

Identifies as veteran-owned
Identifies as women-owned
Online estimates
On-site services
Repair services
Gender-neutral toilets
LGBTQ+ friendly
Transgender safe space

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-10 - Rating: 5)
06/14/22: So, today, I had the pleasure of having JJ come by to see why my system kept shutting off. He was professional, paid attention to the description of the issue (as best as we could describe it) and made sure he explained what he found, what needed to be done to complete the repair and when the repair would be done.I also have to express appreciation for Conner. When I called, she had been the person who i had the pleasure of explaining my issues to (sometimes even when Im sure she was almost out the door to head home). Shes always patient and understanding.01/29/22: I had a pipe in the exterior of my home that broke. As usual, I called, and they sent Tony. He was very prompt and professional. Tony took time away from his family on a weekend for me and my family.Im very thankful.Today, as usual Tony Forlenza was everything positive you would want in Technician. Hes always professional, knowledgeable, friendly, efficient, on time and takes the time to educate me on the best solutions for my home HVAC system. I will continue to use Service Emperor for all of my HVAC maintenance and repair. I plan to also contact them regarding some electrical work I need done as well.Update: Once again, my expectations have been exceeded. This time, Matt Wehrhan came out to do a diagnostic on the system (different home). He gave recommendations on services and repairs. What he recommend was not over sold. He undertook the idea of not pushing unnecessary equipment or services. He explained every step. He is another great asset to the company.Oh and by the way, Mrs. Julie has been a pleasure to talk with as well. Awesome customer service.04/12/22 Update: Has an issue with my system at 430 pm, last week. I called the office and spoke with them. Jeremy was at my house before 6 pm. He was attentive to the fact I had no clue as to what was wrong. He took his time in solving my issue. He could have been on his way home from a long day, but he was patient, courteous and answered all my confusing questions. He another great staff member of a rally good veteran owned business. Reacting has been a pleasant and thorough experience.

Review 2 (2024-03-16 - Rating: 5)
Reached out to Service Emperor for a hvac issue on a weekend night and had the best service from hvac tech JJ. Couldnt have asked for a better experience. JJ was knowledgeable, professional and personal. Really look forward to working with him again in the future!

Review 3 (2023-08-21 - Rating: 5)
Tony was so professional and knowledgeable. He targeted the problem and had us up and running in almost a blink of an eye. Everyone along the way with Service Emperor was phenomenal. I highly recommend them for all HVAC needs.

Review 4 (2022-06-15 - Rating: 5)
Customer service was excellent!! Conner was a sweetheart very professional and courteous. The technician is knowledgeableKnows his crafts. I was very happy and please. Will continue to use the service.It is good to help local businesses!Do have professionals at this company.Please do not hesitate to call them. You will get great service. Cannot forget to mention Tony, he is service emperor I do not want to sound bias he is great what an angelTony keeps doing your purpose what God puts on your heart to serve others.God bless you always for your honesty and good heart.people we have a lot of crooksin this air conditioning business now we are an honest and loyal company we can count on

Review 5 (2022-11-01 - Rating: 5)
Tony Forlenza was prompt , knowledgeable & very professional. As well as all around nice guy, who also protected us while serving in the military. ( that’s huge in my book, Thank you Tony for your service)He listened carefully to my problem & went to work & found the problem & fixed it for a fraction of the cost of my previous estimate from another company. We are thrilled to have found him & Service Emperor !

Review 6 (2022-03-24 - Rating: 5)
Tony made it look so easy!!Tony is a real-life life-saver!! He saved my dryer and my home! It was a complete fire hazard and I had no idea! Now, because of him, Im safe AND I have dry clothes!! Tony, thank you for going above and beyond for us and for educating me on what to look out for from now on. You didnt have to do that but it meant a lot. This entire company, from the same day quote/service, to the communication prior to my service, and all the way to Tonys EXCEPTIONAL service/guidance, Id give you guys 100 stars if I could!!!!

Review 7 (2021-12-13 - Rating: 5)
Jeremy was very professional and considerate. He also was early to our appointment. He did a great job explaining what he was doing every step of the way and gave honest feedback when ever we had a question. I would highly recommend him!

Review 8 (2022-03-07 - Rating: 5)
Tony and Jeremy were extremely friendly, courteous and very professional. I saw Tony working next door and asked him about their service. Without hesitation he recommended this company. It was a pleasure working with these guys. They even cleaned and vacuumed.

Review 9 (2022-06-15 - Rating: 5)
Service Emperor was very responsive to my call and sent a technician out the next morning. JJ Powers diagnosed my issue, provided me with a detailed estimate, and ensured the correct parts were ordered. I appreciate that once the parts arrived, the technician was able to install them the very next morning. He also provided a detailed report of the system. I highly recommend their agency and will continue to use them for future maintenance.

Review 10 (2022-09-12 - Rating: 5)
JJ Bowers was my service technician today. He did a great job! He was friendly and professional. He thoroughly went over todays service with me and even mentioned some products that might be beneficial to us in the future. Thanks!

Review 11 (2022-10-28 - Rating: 5)
Service Emperor is top notch in every category. They are the best at scheduling, communicating, and most of all, at performing HVAC work. The owners are honest, trustworthy, and knowledgeable. My usual tech, Tony, works hard, is knowledgeable, takes his time, and does a great job. He’s been our tech for 3 years now. Give them a try, you won’t regret it.

Review 12 (2022-08-01 - Rating: 5)
Tony was very professional and knowledgeable about the systems and services. He got us set up with annual services for the best price and helped us ensure our systems continue to function like new. Icebound replaced our older Lennox system with a much better Trane system. They have been, and will continue to be, our choice for HVAC service and repair.

Review 13 (2022-02-22 - Rating: 5)
Tony did a great job cleaning my dryer vent for me. He was very knowledgeable about my dryer and what I needed to do to fix it. He was a very nice young man and was glad to have him in my home..

Review 14 (2022-07-05 - Rating: 5)
My outside spout broke in the evening I tried to turn it off to no avail. I didn’t know how to turn the water off and my backyard was flooding. I called Service Emperor, hoping that someone would be able to come out after 9: 00 on a Saturday night. Thank God they sent Tony Forlenza He came out and immediately assessed the problem. He had to search for the main water valve in dark but he did. It didn’t take him long and the job was finished. Great experience! I will use Service Emperor again and recommend to others.

Review 15 (2023-06-30 - Rating: 5)
I had an issue with my HVAC system at my office and it was disruptive to patient care but Service Emporer went above and beyond to get me worked into the schedule. Jeremy was so professional and quick! He did such a great job - he had us up and running in 15 minutes. I’m so thankful! I highly recommend this business!

Review 16 (2022-08-18 - Rating: 5)
Service Emperor and Tony Forlenza were incredibly professional and timely. Tony completed the task in a timely manner and we are very happy with services provided. We will be calling them again for future needs!

Review 17 (2022-04-15 - Rating: 5)
Our A/C went out overnight which was worrisome as our son (more than us) needs a certain temperature to be set in the house at night so he doesn’t cough too much. I called Emperor first thing in the morning, they came close to noon time. Thankfully, the solution wasn’t too complex and they fixed it. Big sigh of relief. They offered to do maintenance on the outside HVAC unit as well. Jeremy was awesome - professional, courteous and explain everything thoroughly before we agreed to the work. Thank you so much for coming by the same day to fix this issue. We were a bit stressed for our son and Emperor came in a timely manner!

Review 18 (2022-07-01 - Rating: 5)
This company was great to work with. The techs were friendly & professional. They communicated well, keeping me up to date while installing my new system. Id gotten a quote from another HVAC company, but this one was a lot less. They saved me money.

Review 19 (2022-01-18 - Rating: 5)
I love Service Emperor, and heres why:They installed two new units in our house. It was a very difficult install due to the location of the attic and getting the new parts up there. I believe one of the parts that had to go up in the attic would not fit, so they had to take it apart and put it back together in the attic. I was initially impressed with the technicians willingness to stay past 10pm to get it done, rather than stop working and come back the next day (Tony Forlenza, whos The Bomb - more on that later).The service was outstanding. But the following is what made me a life-long loyal customer...About a month or two after installation, one of the units stopped working. Service Emperor sent Tony to come out and take a look, and he discovered the problem.The same time Service Emperor installed my HVAC, I was getting irrigation work done for my sprinkler system. The irrigation people were trying to perform a nice service for me by attaching the rain sensor to one of the units. Unfortunately, they used a different screw than what was in the outside unit, which was too long, and the different screw punctured the coil.Without divulging too much detail, the work to get a new coil and the labor involved was gonna be very expensive, and the irrigation people were reluctant to take any responsibility. Tony Forlenza took charge and, with the blessing of Service Emperors owner (Tersh Blisset - also The Bomb) worked out something with the irrigation folks, but it meant Service Emperor swallowing much of the cost so I would not be responsible for and additional fees.Im getting too long winded, so the short version of what followed...They had to track down a new coil, which they could not get right away. The temperature was dropping in Savannah, and recognizing that, Service Emperor sent Tony Forlenza to do a patch job to ensure I had heat for the upstairs unit, which was another cost they swallowed just to make sure I had heat for a week while they waited on the new coil. The second they got the new coil in, Tony Forlenza was out here again installing the new coil, on a bad weather day, which was also a holiday.I cant say enough about Service Emperor and their outstanding technician, Tony Forlenza. If you call them for service and Tony comes out, youre good to go. Guaranteed.Despite the long story here, there was much more to it than this that I left out. But I need to recognize the entire staff:Tersh Blisset, the CEO, got involved, answered all my calls (even after standard business hours), and did what was necessary to make sure I was taken care of. I never went to his voicemail, not once.The wonderful staff at Service Emperor - Katie, Connor, Heather, Julie (all of whom I spoke to at least once), and whomever else I may have spoken to and cannot remember their name. All of these ladies were professional, kind, and did what they could to make sure things would be taken care of - even during those moments where I was frustrated and venting on the phone over things that were not their fault.Katie ended up being my main go-between when arranging the fix. She was nothing short of magnificent. Calling and texting with clear communication of expectations and updates the entire time.Any other HVAC company could offer to come out for free, and Ill still choose Service Emperor and pay triple, without hesitation—thats how much I hold them in high regard.Thank you, Tony. Thank you, Tersh. Thank you, staff. Thank you, Service Emperor.

Review 20 (2022-06-27 - Rating: 5)
JJ Bowers was very skilled, knowledgable, and helpful. He was on-time, polite, patient, and very nice. I would absolutely be happy to have him assigned as our service technician from Service Emperor for any future services we may need!

Review 21 (2022-05-20 - Rating: 5)
Tony Forlenza came to my residence and was very polite, professional and friendly. He was very knowledgeable and explained all my options in detail and what it will cost to fix all my issues. I will continue to use this company for years to come!

Review 22 (2022-05-20 - Rating: 5)
Service Emperor is simply the best! Tony Forlenza showed up on time as always, and got us going in no time. Nicest people you’ll meet from the time you call them to the time they leave! 10 out of 5 stars!!!

Review 23 (2022-07-21 - Rating: 5)
Once again, stellar service and fantastic work. Technicians are respectful and willing to answer questions. Company is easy to communicate with. Top notch equipment. Seriously professional organization! No one else I’ll trust with my HVAC needs.

Review 24 (2022-04-15 - Rating: 5)
Tony was very thorough. On time, professional, answered all my questions and cleaned up after the job was done. I will be using this company for all of my HVAC maintenance from now on.

Review 25 (2024-08-03 - Rating: 5)
This is the third time I’ve had service emperor save the day! My AC unit completely stopped working and Tony came out on Saturday to fix it. It was done in record time. His expertise and professionalism are second to none!

Review 26 (2022-11-11 - Rating: 5)
Tony was amazing. Polite, professional, knowledgeable, experienced and respectful.Definitely will be making this our number one call for all home service needs.

Review 27 (2023-07-03 - Rating: 5)
Thank you for the quick depair. Tony was able to come out the same day I confirmed the service request and had the work done in an hour.

Review 28 (2022-09-07 - Rating: 5)
Service Empire was fast at arrival and had everything needed. JJ Bowers was professional, explained what what going on with my unit and even gave me tips to improve the heath of my unit!

Review 29 (2023-07-06 - Rating: 5)
Tony was professional and knowledgeable. He detected the problem in a timely manner and help with the proper paper work to get the help we need. Thanks.

Review 30 (2022-03-24 - Rating: 5)
Jeremy was on time and very professional. Did a great job checking that everything was working properly on our furnace and ac unit. Answered all our questions about future services.

Review 31 (2021-12-27 - Rating: 5)
Tony Forlenza was so helpful! He made sure to explain everything that needed to be done to fix the issues we were having and was very patient answering my 6 year olds endless questions.

Review 32 (2022-08-31 - Rating: 5)
Tony and his coworker were very polite, efficient, and did a great job. We will definitely be calling them again!

Review 33 (2021-12-27 - Rating: 5)
Superior customer service! Our tech was knowledgeable, professional, and thorough. Support this veteran owned business and get the quality care and treatment that is unmatched.

Review 34 (2022-09-17 - Rating: 5)
Very responsive and communicated dispatch and arrival times. JJ, who was professional and courteous, explained everything and answered all my questions. Very happy with their service!!

Review 35 (2023-03-16 - Rating: 5)
Mr. Bowers was professional and courteous. He was fast and efficient. He was respectful of me, my home, and my pets.

Review 36 (2023-06-13 - Rating: 5)
We called with an issue 2:30 on a Friday after and the on call tech, JJ, was at our place by 4:30 with our AC repaired by 5:30! Highly recommend

Review 37 (2022-07-12 - Rating: 5)
As Usual I called them when I need help with my AC. They send Tony out to perform the repairs and as always nothing but perfection on all levels by Tony. This is my number one go to person when I need something on my AC repaired.

Review 38 (2023-08-09 - Rating: 5)
JJ Bowers was friendly, professional and punctual on the service call to my mothers house.

Review 39 (2023-08-01 - Rating: 5)
This was a great experience. I love the text reminders and updates. Tony was professional, efficient, knowledgeable and pleasant.

Review 40 (2022-03-23 - Rating: 5)
Jeremy and his team were wonderful. He answered all our questions and was very friendly and genuine.

Review 41 (2022-07-09 - Rating: 5)
Excellent service on the weekend. Everyone was so professional and responsive. JJ Bowers fixed the problem right away.

Review 42 (2022-04-18 - Rating: 5)
Service was great from the appt phone call to the AC repairman fixing our issue. I would recommend this company to anyone looking for ANY service this company provides.

Review 43 (2022-09-06 - Rating: 5)
Excellent service from the initial phone call to the follow up! Tony F was nice and very knowledgeable

Review 44 (2023-02-17 - Rating: 5)
Awesome Team! Tony is an absolute professional and subject matter expert.

Review 45 (2023-01-24 - Rating: 5)
Tony was fantastic! Knowledgeable, friendly, and efficient. Extremely pleased.

Review 46 (2022-12-01 - Rating: 5)
Professional as always, very easy to work with. Will continue to use this service for many years to come.

Review 47 (2023-07-15 - Rating: 5)
Tersh and Julie explained everything they were doing and answered any questions I had.

Review 48 (2022-09-06 - Rating: 5)
JJ was wonderful!! Thank God it wasnt the system... He found a hole in the ceiling 😳

Review 49 (2023-03-08 - Rating: 5)
Excellent job by Tony and he covered all the issues.

Review 50 (2023-04-25 - Rating: 5)
Tony Forlenza showed up on time and did a great job!

Review 51 (2023-12-29 - Rating: 5)
Team of three techs showed up and got right to installing complete HVAC system. Done in about 2 1/2 hours and cleaned up everything Even offered to vacuum up some insulation that fell from the attic

Review 52 (2023-07-23 - Rating: 5)
Jamie quickly diagnosed the issue and corrected it in a timely manner.

Review 53 (2022-11-28 - Rating: 5)
Tony was professional and knowledgeable. He was able to quickly unclog piping leading to septic. Would definitely call them next time we have an issue. Prices were very reasonable especially for Saturday after hours work!!

Review 54 (2022-04-07 - Rating: 5)
Jeremy was professional and did his best to help me!

Review 55 (2023-08-24 - Rating: 5)
JJ Bowers came right out and took care of us on the double. Got our unit humming in no time!

Review 56 (2022-02-28 - Rating: 5)
Tony Forlenza explained everything. He found the problem quickly and resolved it.

Review 57 (2022-08-05 - Rating: 5)
Service Emperor is great and our technician Tony Forlenza was awesome! I highly recommend Service Emperor for all your AC needs!

Review 58 (2023-01-18 - Rating: 5)
Tony Forlenza is amazing. Kind, thorough, and knowledgeable.

Review 59 (2023-01-16 - Rating: 5)
Tony made the effort to get my job done after he had already put in a full day…above and beyond! Thank you many times over.