Hancock & Son Plumbing, Heating and Air Conditioning

Located in Salisbury, Maryland

Address: 239 Leonard Ln, Salisbury, MD 21801, United States

Phone: +1 410-896-6883

Rating: 4.8

Services

On-site services
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-25 - Rating: 5)
I had a great experience with Hancock and Son when they replaced the pressure switch on my well system. Service manager Ryan was prompt and ensured everything was handled quickly. The technician Matt was professional, efficient and did a very clean job. Plus, their prices were very reasonable. Highly recommend!

Review 2 (2024-11-08 - Rating: 5)
Water pump issue in my house with a well. No water. Talked to Stephanie on the phone, got an appointment for the next morning, and Alex and Dwayne came out. Both were professional and knowledgeable. Friendly, quick service. Assessed the problem and finished the job quickly. Hancock will be my go-to company for plumbing in the future, no doubt! Thanks.

Review 3 (2024-09-25 - Rating: 5)
Amazing service on September 25. I called and requested service and within 45 minutes they were at my home! I could not believe how fast they arrived, for a non-emergency faucet install. The guys were so good (Dwayne and Conner) and the price reasonable. I made such a good decision calling this company this morning and I will definitely call them again.

Review 4 (2024-10-11 - Rating: 5)
Good afternoon, First I Would like to Thank George and his Trainee for being So Professional and helpful in meeting My Service Needs. Handcock has The Techs to send Pictured IDs and that is Awesome. I was More than Happy for them to fit Me in on such A Short Notice. Again thank You

Review 5 (2024-12-03 - Rating: 5)
Excellent experience with Hancock and Sons. Called around lunch and they were there by 1 pm. Wally was great. Professional and very knowledgeable. Had the issued fixed in no time! Highly recommend!

Review 6 (2024-10-29 - Rating: 5)
A+ experience. Replied to my message immediately with a next day appointment. Technicians, Dwayne and Connor, were even earlier than expected! They determined the cause of the problem within a few minute and fixed it! We couldn’t be happier. Fast, affordable and knowledgeable. The other local plumbing company quoted thousands without truly determining the cause of the issue. Dwayne and Connor recommended calling the city and were correct!!! ( previous plumber said it was not city’s responsibility). Hancock plumbing is my first call for service in the future!

Review 7 (2024-12-28 - Rating: 5)
We had a great experience with George coming to inspect our HVAC system. He went above and beyond to make sure we understood the process and took the time to answer any questions. Would highly recommend this company, ask for George and you won’t be disappointed!!

Review 8 (2024-12-08 - Rating: 5)
The office personnel was very courteous. Service was incredibly prompt and quick. He was very skilled and was able to quickly and accurately diagnose the issue. And then repair it. I was very impressed with how fast they arrived and how great their service is. I will most definitely be using them again.

Review 9 (2024-12-30 - Rating: 5)
Alex was great. He fixed our kitchen sink problem quickly and offered clear explanations of what he did. He obviously cares about doing the best possible work for his customers.

Review 10 (2024-11-29 - Rating: 5)
Woke up the day my in laws were coming for thanksgiving and saw a leak coming from. Matt came by within an hour of my call. He was very professional. He figured out the problem and fixed it pretty quickly as well. The pricing was also reasonable. Would definitely call again if and when another plumbing issue arises

Review 11 (2024-10-22 - Rating: 5)
Dewayne installed both of my outdoor faucets which were decades old and leaking at times. In no time flat he was done. He is very professional, courteous and always answers all my questions. A great asset to this company that I’ve used numerous times to update my home. Highly recommend this company!

Review 12 (2024-08-21 - Rating: 5)
Matt Baker came to do my follow up preventive maintenance inspection. Also had my water heater drained as suggested and that went well also. Needed to have the Emergency Shutoff value on toilet replaced and this was done in a wonderful manner. No mess and I am all up to date of my preventive maintenance. Matt was very friendly and knowledgeable of everything we discussed. Contact Hancock and Sons Plumbing, Heating and Air Conditioning for your needs.

Review 13 (2024-09-19 - Rating: 5)
Camilo and his partner installed a new carrier heat pump today. They did an excellent job! Very knowledgeable and professional! We highly recommend Hancock and Son Plumbing LLC to anyone.Denny and Sonya Marshall

Review 14 (2024-12-19 - Rating: 5)
I called Hancock and Son in the morning and they sent someone out the same morning. Matt was friendly and respectful. He fixed our problem and was on his way. I would happily use them again and would request Matt. We are new to the area so I truly appreciated the prompt service and would recommend Hancock and Son to anyone in need of a plumber.

Review 15 (2024-11-28 - Rating: 5)
Dewayne and Chris went above and beyond on this call. They were professional and exceded my expectations! I am a person that will do many repairs myself but this was one I couldnt handle and they did not hesitate! I couldve had to stay somewhere until the repairs were made but they came in and dealt with the situation. I will personally fully recommend this company and use them again 3fold!

Review 16 (2024-07-26 - Rating: 5)
Excellent company to deal with. Same day response from request on the website. Technician arrived ahead of schedule to inspect the water pump. Quickly assessed the situation. Recommended high quality replacement parts which were ordered & installed within 48 hours. Only replaced what was necessary. Could not be happier with the competence, integrity, professionalism & quality of work. Paid a very reasonable price. Highly recommend.

Review 17 (2024-12-05 - Rating: 5)
Our Technician George was very knowledgeable. Great personality, 💯 customer service oriented. Thank yall for doing a great job of fixing our heat pump in a timely fashion! Im so glad I chosed Hancock & Son Plumbing and HVAC.

Review 18 (2024-11-11 - Rating: 5)
I highly recommend Hancock & Sons for all of your plumbing needs. They were very responsive and prompt to respond to my request to fix a mess left by a previous “plumber”. Can’t say enough good things about this company. Worth 10 Stars if that was possible!

Review 19 (2024-10-29 - Rating: 5)
Dwayne and Connor were prompt and solved our problem quickly! They were knowledgeable, friendly and saved us money! I highly recommend Hancock Plumbing and will call them again for any plumbing issues!

Review 20 (2024-10-27 - Rating: 4)
My experience with Hancock and Son Plumbing was a very pleasant one. The technician was very knowledgeable and polite. The prices was reasonable. I would definitely use their service again.

Review 21 (2024-09-27 - Rating: 5)
First, I work for a large plumbing company out of DC but unfortunately we do not service the area I live in.My experience with Hancock & Son Plumbing has been great. During the annual inspection an issue was found with my 80 gal. water heater. They were able to get it replaced, working around my schedule and time frame. There was a minor mishap with the wall while getting it downstairs but it was addressed immediately by the installer with his manager and I had a contractor reaching out to me the following afternoon. That is called service, something so many other companies lack these days.If you should find yourself in need of a plumber or have an HVAC issue, I highly recommend Hancock & Son, I will be renewing my maintenance plan for the plumbing / HVAC .Thank you for the great service!!

Review 22 (2024-12-05 - Rating: 5)
I had a water main leak at my house. I had another plumbing company out who couldnt find the leak. I called Hancock & Son Plumbing on Black Friday and plumber Dewayne Collins came out within an hour of me calling. He found the leak, managed to patch it until they could get the permits to permanently fix, and did so with a smile and sense of humor. The following Tuesday morning he was back to finish the job. I cant recommend Mr. Collins and the work he did enough.

Review 23 (2024-09-04 - Rating: 5)
We are so pleased with Hancock & Son plumbing! We had pipe(s) burst that caused a lot of damage. They were there when they said they would be and sent a picture of the men, and a sentence about them, who would be there! I will definitely use them again and will absolutely recommend them to anyone.The office staff, especially Stephanie, was wonderful!Thank you so much, Hancock & Son Plumbing, Heating and Air!

Review 24 (2024-11-06 - Rating: 5)
Alex Schectman was the best. Incredibly polite, patient with explaining the problem and solutions. The text they send giving info on your technician was also a nice bonus. Eased some of that opening a door to a stranger tension. Would recommend, especially Alex!!

Review 25 (2024-09-19 - Rating: 5)
We were so stuck! Our contracted HVAC guys had let us down leaving our store with no AC for 5 days. Called them in the morning and they were out by early afternoon and had the AC working within a couple of hours. They were friendly, accommodating and COMPETENT! Thank you so very much!

Review 26 (2024-06-25 - Rating: 5)
This is the second time I’ve used Hancock & Son for a plumbing issue and the second time I’ve been completely satisfied with their work.Forrest & Connor were very punctual, professional, and informative. They replaced the leaking valve on my hot water heater quickly and efficiently.I will definitely continue to call Hancock & Son for all future plumbing needs. Highly recommend!

Review 27 (2024-09-13 - Rating: 5)
Had a leak behind our shower head in the bathroom. . Hancock was there the next day. Matt was very knowledgeable, and super professional. We will definitely use them again for future plumbing needs.

Review 28 (2024-09-05 - Rating: 5)
Very efficient, great customer services, great pricesand the plumber Mr Collins was every respectable and walk you step buy step while doing the repairs. Awesome company Stephanie and Ryan are really appreciated for all they (them) did for me.Thanks youHancock & Sons

Review 29 (2024-07-26 - Rating: 5)
A/C broke so I got a Heat Pump replacement. Office people very easy to work with and efficient. Installers showed up on time. They were knowledgable, friendly and worked well together. This is my go-to company now. I have worked with them on several projects and have never been disappointed. Quality work for a fair price.

Review 30 (2024-09-12 - Rating: 5)
Patrick D. Did a great job installing a main water cutoff valve for us today. He did other plumbing needed for our hot water heater. He was professional, courteous, and able to solve problems. We will continue to call Hancock & Sons for our plumbing work

Review 31 (2024-11-06 - Rating: 5)
Fast and through. Went by other reviews, and glad I did. Wally and his apprentice were courteous, and explained everything in detail. I will continue to call Then if I run into future problems!

Review 32 (2024-08-29 - Rating: 5)
Dewayne and Connor were the best! Efficient replacing all my pipes in the basement, very kind the whole time, and my sink finally works well again! Thank you, Hancock & Son Plumbing!

Review 33 (2024-12-18 - Rating: 5)
The technician was thorough and patiently educated me on where turn off valves were located and what to do when the house is closed for 1 month. The service was good and reasonable.

Review 34 (2024-08-10 - Rating: 5)
Weve used Hancock & Sons multiple times and have had a great experience each time. Most recently, we called and a technician was immediately dispatched. Dewayne arrived ahead of schedule, immediately diagnosed our issue and resolved it. He was professional, pleasant, and extremely efficient. Highly recommend both Hancock & Sons and Dewayne!!

Review 35 (2024-11-15 - Rating: 5)
Alex and his co worker did a great job! Showed up on time, professional, friendly and informative. Highly recommend.

Review 36 (2024-09-24 - Rating: 5)
Hancock and Son came to flush my tankless water heater today. They came within their time scheduled. They texted to let me know they were on the way. They explained the process and made sure the water was running clear before they left.

Review 37 (2024-11-01 - Rating: 5)
George ROCKSProfessional, Attention to Detail, Customer Focus in which they delivered exceptional Customer Experience and Expertise!!!!To those men who review this post; please know happy wife, happy home. Hancock service and reasonable pricing ensures my wife is ALWAYS happy!!!!E

Review 38 (2024-09-06 - Rating: 5)
They have been great to work with- very friendly and fast service. The technician who did the work at our house made such a good impression my dad said if they ever need a plumber he is calling them!

Review 39 (2024-08-28 - Rating: 5)
Matt did an amazing job fixing our toilet, very professional, and quick service! I would definitely recommend and will be using Hancock again!

Review 40 (2024-04-04 - Rating: 5)
I had a back up from my house to the septic tank. Forrest and Joshua did a bang up job fixing the issue by bringing me up to code and flowing as it should. I would recommend Hancock & Son to anyone.

Review 41 (2024-12-18 - Rating: 5)
A good experience: we had a small leak...did not know where. Your technician found it and fixed it for a fair price. Cant ask for more!

Review 42 (2024-10-10 - Rating: 5)
Plumber who came explained everything. Fixed the bathroom sink and toilet leaks. Cleaned up after. Efficient, and relatable. Because of him I would choose your company for future repairs.

Review 43 (2024-06-05 - Rating: 5)
I’m always impressed with the quality of workmanship and materials used not to mention the technicians. Wally has been working with us since the beginning and is very good at troubleshooting, and making sure we understand the work to be done in advance.I have used this company for many jobs around our house. Highly recommended them.Vanessa

Review 44 (2024-06-20 - Rating: 5)
Never a good morning when you wake up with no water! Stephanie answered the phone bright and early and help to get me scheduled for for same day service. Wally our technician showed up on time and was able to get the issue resolved quickly and efficiently!! Thanks for the great service!

Review 45 (2024-08-02 - Rating: 4)
I was initially told all of my ceiling vents needed to be insulated in my attic. Then when a different technician arrived to do the job he said that wasnt accurate, only the initial problem one needed done. The others were already insulated (the first guy no longer works there). They could have done them all to get my money but George was honest and only fixed what was needed. What i thought was going to be a multi hour job was completed in an hour😁.

Review 46 (2024-05-28 - Rating: 5)
Hancock and Sons Plumbing are amazing, The Service Manager Justin is amazing, there was an issue with the call service people and after listening to the call he was completely understanding and even waived my service fee. The Technician Forrest Wilson was very knowledgeable and very kind. He helped my fiancé and I understand what was going on and explained all the options that we had. If it was up to me I would give 10 stars.

Review 47 (2024-05-04 - Rating: 5)
Hancock & Son Plumbing, Heating and Air Conditioning is always punctual and do a great job every time. Our HVAC systems thank you and so do we! The technicians are extremely friendly, knowledgeable, and highly efficient!Also, communication with their main office is always great. Quick return phone calls and easy scheduling.

Review 48 (2024-12-19 - Rating: 5)
Thanks to Chris and Drew for installing our new toilet. They explained everything to us and put it in the same day. Great service 👏.

Review 49 (2024-06-13 - Rating: 5)
Great experience with Hancock and Son. We had a blockage in our bathroom shower and sink drain. Visit was scheduled and tech arrived right on time. Problem was solved quickly and at a very moderate cost. He even helped with a unrelated loose filtered water faucet in the kitchen. Will definitely call Hancock and Son with any future plumbing service needs.

Review 50 (2024-04-03 - Rating: 5)
Hancock & son is the absolute best! We had an emergency plumbing situation when our water pipe burst and they guided my husband and I on how to turn off the water valve and our well braker, they also came down right away within 15 minutes of calling. I am forever grateful for you guys thank you to technician Jason and Joshua for coming so fast and helping fix our pipe! Amazing people and company! 10/10

Review 51 (2024-07-17 - Rating: 5)
Wally was very personable and helpful. He quickly diagnosed the issue and took care of it. I will use Hancock Plumbing as they are very qualified and reliable. Thank you.

Review 52 (2024-10-20 - Rating: 5)
Hancock and Son Plumbing did an absolute - GEEAT JOB!!! Very professional and on time. I highly recommend them.

Review 53 (2024-06-02 - Rating: 5)
Showed up on time as scheduled, serviced both of my HVAC systems, and did not try to upsell me. George was very professional, courteous and knowledgeable and explained to me how to renew my service contract. He also explained that my filters would need to be changed more often because of having two dogs in the house. Hancock & Sons installed a new HVAC system last year and so far I am very happy with their customer service and professionalism. The new Carrier unit seems to be doing a fine job both heating and cooling. Thank you.

Review 54 (2024-09-05 - Rating: 5)
Called at 730am, Received notification that tech was on the way at 740am, they arrived about 15 minutes later, got down to business and remedied the issue. Techs Dewayne and Jake were very professional.

Review 55 (2024-11-13 - Rating: 5)
George was knowledgeable and polite. He explained all he did and how the heat pump operates. Ive always had natural gas heat.

Review 56 (2024-08-22 - Rating: 5)
The technician (George) arrived within the expected timeframe. He completed the task quickly but the the HVAC system would not restart. He took ownership of the problem and accepted responsibility for having made an error and refrained from shifting the blame onto orhers. I appreciated this very much. He set about correcting the error and got everything working as it should. He was courteous and respectful towards me and my property. I am very happy with Hancocks.

Review 57 (2024-04-27 - Rating: 5)
Forrest is the best plumber I have ever had. He always answers all my questions and addresses any concerns with outstanding knowledge, details, and explanations to be sure I understand the issues. It is evident that Forrest takes pride in providing quality workmanship and 100% customer satisfaction.Forrest, along with assistants Conor and Kaleb, recently completed my annual plumbing inspection and several plumbing projects in my home. I am so pleased with my new kitchen faucet and knowing that future plumbing problems will be avoided as a result of the inspection and the work that was completed.

Review 58 (2024-07-25 - Rating: 5)
Dewayne Collins was not only pleasant and knowledgeable, but took the time to let me know how long it might take. Hancock & Son’s customer contact system is superior!

Review 59 (2024-05-09 - Rating: 5)
Hancock and Sons are very professional from the front office to the plumber.They came right out and fixed my shower that was overflowing and even left a product we could use in the future.They also told me of possible work I might need in the future but they were transparent and did not make me think it was an urgent issue. I would highly recommend them and I plan to have them as my plumberMaria Foster

Review 60 (2024-10-23 - Rating: 5)
Dwayne was excellent and hard working..the tech he brought was very good and help with HVAC. Winterizing was done

Review 61 (2024-12-07 - Rating: 5)
Our representative was on time, very kind very and knowledgeable. I would definitely use them again.

Review 62 (2024-08-13 - Rating: 5)
DeWayne Collins did an excellent job. He was prompt, friendly, and did the work perfectly and quickly.

Review 63 (2024-07-01 - Rating: 5)
Technician Mike Wroten came to repair my air conditioner. I am very impressed with his professionalism and knowledge. He worked hard to find the problem. I am very happy!

Review 64 (2024-05-28 - Rating: 5)
Great response and follow-through. Came at the expected time, did a good job & cleaned up. Chris is great to work with, efficient and very nice.They arent inexpensive but you get what you pay for, as always.

Review 65 (2024-04-17 - Rating: 5)
I would highly recommend them!!! I called yesterday with what felt like an emergent situation to me and they took care of it immediately. My grandma lives 3 hours away from me, we talk every night and I typically go see her every other week to help around her house. Due to life (and a puppy, etc. ) it has been 3 weeks since my last visit....little did I know what was occurring , or not occurring, at her house . .. . No toilet. 🤯🙄🤦‍♀️ I called Hancock last night, they offered to go immediately, but I told them the next day (today) would be sufficient considering it was extremely late and she was going to bed. They called me first thing this morning, to give me a time frame & the technician (Josh) called me when he was headed in her direction.Everything was handled, replaced, and fixed as needed within 1 hour. She called while Josh was still there and wlshe was sooo happy with his work and how kind he was. Josh was efficient & caring and went above and beyond for someone (My Grandma, Aka- Nanny) that I worry about regularly and would do anything for. Every concern I had was handled, she is happy, and I can sleep easier before I go to see her this weekend.100%, I will use them again if needed and absolutely suggest them for any needs you or your loved ones might have. Thanks for taking care of my Nanny, Josh- much appreciated!!👏👏🙌🏻

Review 66 (2024-02-17 - Rating: 5)
First and foremost thank you for getting my mother heat back running. The, motor went up on my mother unit. It needed to be replaced. They took my call and show so much professionalism and caring. They came right out and took care of it. The technician Jason came right out and took care everything. He, has so much professionalism and knowledge of what he was doing. I appreciate him also.ThanksDe-Anglo

Review 67 (2024-01-22 - Rating: 5)
My whole experience with Hancock & Son Plumbing and HVAC was great from start to finish.I called them and they sent a technician over in 30 minutes. I had very little knowledge of what the issue was but the technician was able to figure it all out and explain it to me. He immediately contacted 4 or 5 different vendors for replacement parts, got them, and had the issue resolved ASAP.Everyone I dealt with was very nice and pleasant to work with.

Review 68 (2024-01-27 - Rating: 5)
My experience with this company was nothing short of AMAZING. Forrest was our technician and he explained everything, repaired our well pump in a timely manner AND called a company for water clean up that will be here tomorrow morning. This was my first time using this company and I will be a lifetime customer. Highly recommend!!!

Review 69 (2023-12-27 - Rating: 5)
Today I was a first time customer, I was quoted that a technician would be available an half hour from when the call was placed and they actually arrived within 10 mins of the call! Mary Williams was excellent! She was easy to talk to, she double checked herself to make sure she wasn’t missing anything or if she was misdiagnosing on what could be the problem. She was very patient we herself, which is a plus! Her demeanor never changed the whole visit even when she had to run down two parts that ended up not being need! I could tell that she loves what she does!!!

Review 70 (2024-01-29 - Rating: 5)
Wow what a great job you all did fixing our water situation. We could not get consistent hot water in our showers and now its working fabulous after Justin and Forrest fixed it. I cant thank you enough for the great job and the professionalism in which you did it. Its so great to have my wife take a shower and me not hear her scream because the water got too hot or too cold it goes just where she wants it and that makes her happy which makes me happy which makes everybody happy thank you again.

Review 71 (2024-04-11 - Rating: 5)
Excellent service! Called on Monday with a non-emergency just looking to get on the schedule. Stephanie scheduled me for the next morning and the tech was at my house just after 8am. Definitely recommend Hancock for your plumbing and HVAC needs.

Review 72 (2024-06-25 - Rating: 5)
10 out of 10 service! Very friendly and efficient. Diagnosed and fixed the problem very quickly. Christopher did an amazing job. Cant thank him enough for his help and professionalism!

Review 73 (2024-10-24 - Rating: 5)
Superb service, knowledgeable staff. Team showed up on time and worked to completion. My home has been restored!!!!!

Review 74 (2023-12-22 - Rating: 5)
I recently had the pleasure of working with a highly professional and courteous plumber. Punctuality was a standout feature as they arrived exactly when promised, and the proactive communication, including updates on their arrival, added to the positive experience. Providing background information about the service personnel was a thoughtful touch. The plumber, Tyree, dedicated time to ensure everything functioned correctly, leaving me thoroughly satisfied with the overall service provided by this company. I highly recommend.

Review 75 (2024-12-07 - Rating: 5)
Thanks for your great service. Everything from scheduling to the follow up was was done with thought and detail. Again, thank you.

Review 76 (2024-06-11 - Rating: 5)
As a first time customer of Hancock and Son, I was pleased with how quickly a technician came to my house to fix my heat pump. Warren was very thorough, professional and polite. The cost for the service was reasonable.

Review 77 (2024-04-13 - Rating: 5)
Wally The plumber was Great! We had A couple clogged lines and he diligently worked to get things back to normal. Great company! Great prices. Highly recommend.

Review 78 (2024-10-04 - Rating: 5)
Absolutely wonderful company. Never had any problems with them not showing up! Our #1 people for our needs!

Review 79 (2024-04-29 - Rating: 5)
Would never call another company but Hancock & Sons. Went beyond to help. Couldnt fit us into their already busy schedule to replace our unit, however they offered to bring us portable ac units until they were able to come and replace our system, which may I add was only going to be a 1 day wait... Again will never use anyone but Hancock & Sons.

Review 80 (2024-10-01 - Rating: 5)
Fantastic service. On time, courteous, knowledgeable, professional and affordable.Number one company to call when you need help.

Review 81 (2024-10-24 - Rating: 5)
Completed the work professionally, timely and with a smile! I extended further work contracts with them based on this initial experience.

Review 82 (2024-08-01 - Rating: 5)
Always so professional and honest. Instead of trying to jack up the price our technician did his best to make our repair affordable.

Review 83 (2024-11-12 - Rating: 5)
Patrick W. and his partner did a good job getting my heat back on. He explained to me what was wrong .Very professional and polite. I have used this company 3 times and never any complaints! Keep up the good work !

Review 84 (2024-07-30 - Rating: 5)
DeWayne Collins took care of our issue quickly and professionally! I will call on him & Hancock again should the need arise!

Review 85 (2024-11-12 - Rating: 5)
Both technicians were very knowledgeable and friendly. They found the leak and fixed it that day.

Review 86 (2024-11-19 - Rating: 5)
Patrick replaced my old kitchen faucet with a new one. He was very professional and courteous, and tried to help me as best as he could. Very happy with the results and communication.

Review 87 (2024-07-25 - Rating: 5)
EXCELLENT !! Wally Bennett was very professional and friendly.

Review 88 (2023-10-24 - Rating: 5)
My family has used Hancock & Sons since our previous plumber retired and recommended them. We have been most impressed with their service and their work, and will continue to use, and recommend them for the foreseeable future. Special thanks to Forrest!

Review 89 (2024-02-02 - Rating: 5)
Forrest was prompt, polite, thorough, tidy, transparent and communicative. He reviewed what our goal was for installation and scheduled the appropriate amount of time to accomplish the task. Before leaving he explained what work was completed and reminded us to wait until the caulk set. Very happy with the ease of this professional transaction.

Review 90 (2024-03-14 - Rating: 5)
Called Hancock and Son after being stood up by another company. Glad we did. Our experience with Hancock and Son was pleasant from the very beginning when I talked with the young lady who answered the phone. The technician was professional, and kept us informed every step of the way. Will use Hancock and Son again, if needed.

Review 91 (2024-08-06 - Rating: 5)
We arrived at our beach house to find that there was a cracked pipe in the outdoor shower, and the rest of the house was not getting any water. We called and at 9 o’clock. Caleb came and fixed everything. He was really pleasant to work with, and we’re so glad it was taken care of the same day.

Review 92 (2023-06-09 - Rating: 5)
Great experience with Hancock and Son plumbing! Had a pipe start leaking, called and had an appointment setup immediately. The associate was on time, courteous and professional. Had the pipe fixed in less than an hour! The fee was explained and unexpectedly super reasonable! I highly recommend these guys and will definitely call them again for any plumbing problems.

Review 93 (2024-03-21 - Rating: 5)
Wally was very knowledgeable. They were there the next morning. Polite, informative, great personality. The work was done in a timely fashion. I would definitely use Hancock again.

Review 94 (2024-03-13 - Rating: 5)
A pleasant, polite young man arrived on time and fixed 2 unrelated plumbing problems in a very efficient time period and manner. He was solution oriented and very knowledgeable in solving and fixing my plumbing problems.From his work and manner, I would recommend his company to anyone.

Review 95 (2023-06-06 - Rating: 5)
Will and Hancock are definitely our go to plumbers. Theyre quick, professional and each visit, Ive felt like they definitely went above and beyond my expectations. Will was able to explain to me what he was doing and educate me on our home plumbing.Very respectful of our property and surroundings.Service time fit our needs.I dont see another plumbing company in our future.

Review 96 (2024-08-11 - Rating: 5)
Wally was extremely knowledgeable and efficient. Quick service. We will use them again.

Review 97 (2024-02-02 - Rating: 5)
Hancock and Son replaced a hot water heater for me. Forrest and Conor did an excellent job. They were obviously well educated, within the scope of their trade. They were both very professional, as well as polite. I will definitely be using Hancock and Son again.

Review 98 (2023-08-02 - Rating: 5)
Hancock and son is an amazing company. They are trustworthy and professional. We have had multiple hvac issues this year and every time Hancock and son have gone above and beyond making sure to repair our units while keeping our costs low. I use them for both my business and home. I am happy to say I will be a customer for life.

Review 99 (2023-05-22 - Rating: 5)
Forrest was absolutely professional and would recommend 1000% Hancock and Son will be my go to plumbing and HVAC contractor going forward. Forrest took my call at 1130pm to address my water heater issue and was at my home the NEXT day! Prices were extremely reasonable and fair. Service supervisor Justin was available and helpful on the phone to reinforce and make me and my wife comfortable with everything… even rechecking the pricing to ensure we received fair and excellent service!!!I cannot rave more about the quality of their business… especially in this new world we live in where the quality and support of everything is in decline…Thanks again Forrest and Justin at Hancock and Sons!

Review 100 (2024-01-19 - Rating: 5)
My technician Warren was prompt, knowledgeable & worked as quickly as the circumstances allowed. He was patient with me as a homeowner with questions. Their fees were very reasonable for services rendered. I would highly recommend them for service & diagnosis.

Review 101 (2024-11-25 - Rating: 5)
Provide a good service to install a new water heater. The techs are so much better 😁

Review 102 (2023-11-27 - Rating: 5)
Their technician Forrest was extremely helpful and very informative. He made it a point to get our water back up and running. Hancock came through in the clutch and will definitely be using them again for any future projects or repairs.

Review 103 (2024-01-12 - Rating: 5)
Hancock and Sons to the rescue. I needed help immediately and Kaleb Steele came out this morning 1/12/2024. My basement flooded and took out my water heater and my sump pump burned out. Kaleb was very professional, understanding, kind, friendly and let me know upfront how much everything would be. Other companies wanted a fortune and told me I needed all this other stuff that Kaleb said I didnt need. Please call Hancock and Sons if you dont want to get railroaded by greedy companies. Kaleb is very knowledgeable also and gave suggestions about my heating system. I will be using them for my heating needs also and everything else. Very happy customer for sure.

Review 104 (2024-10-23 - Rating: 5)
The tech was very professional and friendly. This is the first time dealing with Hancock & Son, but not the last.

Review 105 (2024-12-23 - Rating: 5)
Excellent service start to finish (Patrick & Kayden were great).

Review 106 (2024-04-07 - Rating: 5)
Extremely satisfied. I had a new water heater installed in just one day. The technician was very helpful and professional. Great communication throughout the process.

Review 107 (2024-07-08 - Rating: 5)
Another great service check-up by Hancock & Sons. I appreciate the timeliness, competency and friendliness of all I dealt with at the company.

Review 108 (2024-05-28 - Rating: 5)
Great experience! Would highly recommend! They were able to come out memorial day weekend and stop water from leaking into the renters below. They saved the day!

Review 109 (2023-10-16 - Rating: 5)
Excellent job once again done by this company. Techs are verypleasant and courteous and on time. Made my toilet like brand new. I have always enjoyed using these folks and will continue to when plumbing issues arise.

Review 110 (2024-06-15 - Rating: 5)
Service Tech showed up on time. Checked out washing machine and water drainage lines, and determined clog was within the wall drain pipe. Clog removed, no water in pan and no water on the dining room ceiling.

Review 111 (2023-09-08 - Rating: 5)
In the heat of this summer our AC decided to stopped working. I am so thankful Hancock and Son Plumbing was available the very day I called. It was thankfully a simple fix with only one part needing replaced, thank the heavens! Warren (the technician) was very kind and professional, I couldn’t have asked for a better experience!

Review 112 (2024-05-29 - Rating: 5)
I had a major clogging problem Tuesday morning. I called the business and explain that I needed someone to come as soon as possible. Wally and Terry were here within a half an hour. They were both very nice. Wally asked what was going on and I answered him. He explained what they were going to do before they did anything and gave me a price before he started. I gave them the go ahead and they began. They worked diligently for about an hour and fixed the problem. Then Wally came out and explained again what they did. He then explained the different services that the company provides and gave my friend and me booklets with coupons and other information about Hancock and Son.I was so impressed with both Wallys and Terrys work ethic while they were here. I will most certainly be calling you again when I have a plumbing need.Thank you so much,Shelly Messick

Review 113 (2023-06-20 - Rating: 5)
Very professional from the time I called to completion of the job. Sent someone out the following day to fix a leak under the house and outside faucet. Forrest arrived and diagnosed the issue and gave an immediate quote and stated he could complete the job immediately. Forrest explained the issue and fixed the problem quickly. Forrest also did an assessment under my house and made recommendations to keep issues from happening. Forrest made sure everything was running properly before leaving and again explained the repairs. Would recommend Hancock and son for the fair pricing, quality work and professionalism.

Review 114 (2024-04-06 - Rating: 5)
My technician Forrest arrived on time, was very Cordial, Professional and Knowledgeable about well pumps and their above ground components. As it turned out we needed two new holding tanks due to age and other issues and pipes needed replacement due to corrosion and wrong fittings in place. Forrests recommendations were right on the money and he completed all repairs and replacements in a timely manner and was very respectful of our property ensuring all old materials were taken with him and he dawned boot covers upon entering ur home when I invited him in. A consummate professional who knew a great deal about wells and their components and is the man to go to if you have any well questions and need answers. Weve used Hancock and Sons a few times in the past in the past and will continue using their services. The prices are right and the Technicians are exceptional at their jobs. Highly recommended!!!!J J & Mona Elko

Review 115 (2023-06-20 - Rating: 5)
We woke up to no water in our entire house. Landscapers to put in an irrigation system incorrectly. Water was flooding our crawlspace. I called Hancock and Sons. He answered his phone right away and said he could be here in an hour. He looked at the situation and confirmed it was the irrigation system. It seems they glued, a non gullible, and a gluible pipe together and that blew. He explained that they put the irrigation system in before the main shut off for our house. So what he did for us was put in a new shut off for the house before the irrigation system and fix the irrigation system. Before he did the work, he gave us a price which I considered extremely reasonable. He was here for less than two hours. He explained what happened and what he did in his invoice and gave me the physical pipes so I could show the landscapers and have them pay me back for his fee. He was very polite. I definitely put him in my contacts for our next plumbing issues. Five stars.

Review 116 (2023-08-30 - Rating: 5)
Hancock and Son Plumbing and HVAC was very helpful. They scheduled me for the same day for my water heater. Michael Denford fixed the issue in less than 2 hours of arriving at my house. Absolutely professional. Would recommend Hancock and Son Plumbing and HVAC to everyone who is looking for quality service. Yes they are little pricey but It’s all worth it.

Review 117 (2024-03-19 - Rating: 5)
The plumber from Hancock, Forest, arrived on time. He was pleasant and courteous and did a beautiful job installing my new kitchen faucet. He also replaced the basket strainer under the sink.

Review 118 (2023-06-19 - Rating: 5)
Forrest was the absolute best, he was professional, and actually explained what was going on and what needed to be done. He even took videos to show us. They are also reasonably priced! If and when we have another problem we will definitely call him and request him for the next time. 5 stars is not enough for the service he gave

Review 119 (2023-05-17 - Rating: 5)
The tech Casey did a great job replacing my package unit. Everything is working well since the install. Also Bryan from Hancock & Son was very helpful in providing sales and expertise on the replacement of my existing A/C Heat packaged unit. Would recommend to others looking for a good company to work with.

Review 120 (2024-06-14 - Rating: 5)
Forrest was great and extremely knowledgeable.He took the time to explain everything to us and what we need to do.Great company to work with.

Review 121 (2023-11-10 - Rating: 5)
Our tech, Forest Wilson, was outstanding. Diagnosed my issue, gave me options on the repair and kept me informed during the whole process. Knowledgeable and courteous, thank you for installing my new well pump...

Review 122 (2024-11-21 - Rating: 5)
Great customer service and very knowledgeable about My tankless propane hot water heater!!! Thank you,

Review 123 (2023-11-02 - Rating: 5)
Hancock was very responsive to my situation - AC needed replacing. Their pricing was very competitive and the technicians were knowledgeable and professional. I wouldn’t hesitate to go to them for all of my HVAC needs.

Review 124 (2023-06-30 - Rating: 5)
One of the best Companies I have dealt with in Delaware. Technician, Chuck was extremely thorough, provided all details, did not try to upset you like other Companies. I would highly recommend this Company to anyone looking for Plumbing services. This Company saved me thousands of dollars in damages that could have occurred if not for the expertise if their technicians.

Review 125 (2024-06-19 - Rating: 5)
Hancock and Son Plumbing solved our leak issue quickly and completely. Great communication with the office as well.

Review 126 (2024-04-07 - Rating: 5)
Very great and quick service! On a Sunday afternoon and still got here in less then an hour! The technician Josh was super professional and did great work! Highly recommend!!!

Review 127 (2024-06-26 - Rating: 5)
Awesome. Others told me Monday. I really appreciate the call bk. Quick fix. These guys will be my recommendations.

Review 128 (2023-02-13 - Rating: 5)
Will repaired 2 toilets that were not working properly. He was professional and polite and knowledgeable. I have used Hancock in the past and will continue to do so in the future. I did however question the $125 service fee that is added on to the cost of parts and labor. I understand a service charge for estimates without the work being done but I feel it should not be applied on top of labor charges.

Review 129 (2024-05-03 - Rating: 5)
Forrest came out and he was great. put in a new toilet for us. Saved us over 400.00 and left our bathroom looking great. Very professional.

Review 130 (2023-08-02 - Rating: 5)
Called Hancock Plumbing office on Friday morning July 28, received a return call five minutes later. Technician Forrest Wilson arrived on-time at 230pm and detected two leaks beneath house. Returned on Monday morning to repair leaks and also found main water shutoff valve not holding. Replaced the valve and galvanized pipe associated with the two leaks. Professional, courteous and committed to the repairs and his craft. Will not hesitate to call them again in the future. Kind of rare to find this type of support, but from the folks in the office handling customer calls to their field technician work quality, Hancock Plumbing demonstrates all the character and standards of a 1st class operation.

Review 131 (2023-08-14 - Rating: 5)
They arrived quickly, diagnosed the issue promptly, gave us a price quote, and completed the work. The plumber who did the work was friendly and knowledgeable. We highly recommend this company.

Review 132 (2023-04-28 - Rating: 5)
Wonderful company. We were able to get an appointment that suited our schedule. Our technician Warren was professional, knowledgeable and friendly. We will always choose Hancock & Son! Top notch service!

Review 133 (2024-12-26 - Rating: 5)
Great fast work guys we’re in and out fixed the problem quickly

Review 134 (2023-10-27 - Rating: 5)
Im so thankful to Hancock and Sons for fixing our water issues, especially Cuck. He came, recognized the problem, and fixed it in a matter of hours. Impecable work, havent had a problem since. They are definitely the plumbing company of choice for my family from now on.

Review 135 (2023-04-26 - Rating: 5)
So far, weve only used them for estimate and advice. They are exceptional from responsiveness to explaining their procedure. Id give them a 5-star rating and intend to use them for shower installation. A second review to follow after installation. Many thanks to Will for his helpfulness!!!

Review 136 (2023-07-27 - Rating: 5)
They came out quickly when it was hot and I needed my AC fixed. The pricing was fair and the repairman was incredibly nice and thorough. They even sent text updates for the appointment and before they came. I highly recommend them.

Review 137 (2024-03-21 - Rating: 5)
I had a plumbing problem and it was nice to talk to someone who answered the phone, unlike others who ask you to leave a message. Worker was on time and performed the work to my satisfaction. Will use them again!

Review 138 (2024-03-01 - Rating: 5)
Awesome service, very meticulous and expedient. Our technician, Wally, was very precise and tje epitome of customer service oriented. Hancock & Sons now has a new client, me. Thank you so mich.

Review 139 (2023-06-07 - Rating: 5)
The repair man arrived on time on the day I called and fixed the problem during that visit. He gave me an estimate before he started and that was the price I paid. I was very pleased with the work, especially as I got the problem fixed within several hours of discovering it, and on a Saturday. I highly recommend this company

Review 140 (2022-07-18 - Rating: 5)
Wow! We are totally satisfied with the service we received from Hancock and Son. They came out within hours on the day we called . Justin was very professional and extremely knowledgeable, He fixed our problem in record time and explained everything in terms we understood. Definitely would recommend this company.

Review 141 (2022-07-19 - Rating: 5)
Josh performed excellent and fast service for my fiancé and I over the weekend. Other local contractors were not able to find us the part we needed or were let alone willing to help us late on a Saturday while stuck in a 90 degree home. He was an expert in his field and made us feel valued as customers. We will forever be loyal to Hancock because of the work he did for us, we are so thankful. 5 stars!!

Review 142 (2023-06-06 - Rating: 5)
Would recommend them for plumbing and or AC/Heat repair or installation. I had to replace my complete AC/Heat system as my was old and stopped working.Great and friendly employees and they take care of all your needs and concerns. They also notify you as they are in route to you and are always on-time. Prices are reasonable.

Review 143 (2023-08-15 - Rating: 5)
In the midst of a mini staycation when there was a heat wave, my AC blower motor decided to kick the bucket. I called and had a technician within an hour. He was courteous, professional, and honest. Thankfully with his talent and knowledge I had cool air within the next hour. Thank you!!!

Review 144 (2024-10-11 - Rating: 5)
George was very friendly,informative and professional. I thought it was a little overpriced though.

Review 145 (2023-03-07 - Rating: 5)
I was very pleased with Hancock & Son’s prompt service to my problem. The different options were thoroughly explained to me and a new water heater was quickly installed. Based on this experience, I would definitely recommend this company to others.

Review 146 (2022-01-06 - Rating: 5)
When I was in the process of selling my house and the contractor backed out of being able to do needed repairs a week before closing, I called around and chose Hancock & Son after seeing their reviews. Their reviews dont lie. I never write reviews, but I wanted to for this company. The staff provided excellent customer service as well as work (they are very thorough). They were also very accommodating and quick to get me scheduled. I highly recommend them and will be using them again in the future if ever needed.

Review 147 (2022-01-06 - Rating: 5)
Having read stellar reviews for Hancock & Son Plumbing, I decided to give them a try. I called them on Monday and had a plumber at my house on Tuesday to give me an estimate. To my surprise, it was Dwayne (of whom I read so many fantastic reviews earlier). He was very personable and knowledgeable, and even called his office to procure a $70 discount for me. Work isn’t scheduled until Thursday, so I’ll update this review after the job is complete. But thus far, I’m giving 5/5 stars for excellent customer service. I do hope they send Dwayne again.

Review 148 (2024-05-30 - Rating: 5)
Had a great experience, got a message that they were going to be late. Got a call when they were on there way and Chris did a great job,highly recommend

Review 149 (2022-01-06 - Rating: 5)
I called Hancock & Son Plumbing after hours and my call was picked up by the owner! I was having a sewer emergency in my basement and Leif spent a good 20 minutes on the phone with me. After determining that we could wait until morning, Leif met me at my house but not before calling the City to have them meet him there. My entire experience with this company was excellent. Everyone went above and beyond throughout the process of fixing the issue. We were back up and running in less than 24 hours! I also really appreciated the education I received from Leif. He was extremely helpful in helping us understand how our plumbing works. I highly recommend Hancock & Son and will be using them again if needed.

Review 150 (2024-12-16 - Rating: 5)
I WOULD REALLY LIKE TO GIVE YOU 10 STARS! I HAVE NEVER DEALT WITH SUCH PROFESSIONAL PEOPLE IN MY LIFE.WALLY AND CHRIS WERE PERFECT AND TOOK CARE OF EVERY DETAIL FOR ME. I WOULD NOT HAVE HAD A CLUE WHAT TO DO BUTNO WORRIES, WALLY TOOK CARE OF IT ALL. THANK YOU TO EVERYONE INVOLVED-WHAT A PLEASURE WORKING WITH EACH PERSON🤗

Review 151 (2022-01-06 - Rating: 5)
My well pressure tank went up. Hancock and Son did a fantastic job at removing the old unit and installing a new one. My experience with Dwayne was great, he thoroughly reviewed the scope with me and explained all my options. They are very easy to do business with and I will be using them again when it comes time replace my hot water heater. I highly recommend!

Review 152 (2023-05-17 - Rating: 5)
Warren and Josh did an excellent job determining the problem with our A/C unit. They were friendly, professional and experienced. Great communication before arriving and during. Thank you!

Review 153 (2023-01-08 - Rating: 5)
Will was fantastic. Knew the issue right away and was able to fix the problem quickly. Was at my house so tu in 30 minutes of my call. Can’t remember who I spoke with first but she was beyond helpful and very courteous. Would highly recommend to anyone in a pinch.

Review 154 (2022-03-25 - Rating: 5)
Hi, I just want to say that this is the 2nd time that I have used Hancock & Son Plumbing & HVAC. Wally Bennett was the technician who came out this time. His service was great, he gave sound advice and recommendations regarding the service issue and how to fix the problem. He even called the manufacturer to obtain warranty information about my water heater. Ms Stephanie who took my service request info was polite, upbeat and made my appointment quickly and even followed up. I plan to continue using Hancock and Son whenever I have any plumbing or HVAC issues. Thanks for such great service! Nina G

Review 155 (2024-01-22 - Rating: 5)
Tech was great. He went beyond the expected. He replaced the burnt safety switch and double checked all the system operating modes before he was satisfied that the issue was corrected properly.

Review 156 (2024-04-07 - Rating: 5)
Had a last minute plumbing emergency and they were able to come and diagnose the issue and resolve it quickly, at a fair price. Highly recommend!

Review 157 (2023-12-23 - Rating: 4)
Great customer service great technicians they are very knowledgeable, are prepared for any task, and friendly from the get-go. The only issue I have is the pricing which is becoming all too common nowadays inflation is rampant for no reason but I am very satisfied with the work that was done and would call again

Review 158 (2023-02-07 - Rating: 5)
Had a clog in my main line and could not use toilets, shower, washers. Called on a Saturday and dispatch was friendly. Plumber called within 30 minutes and was available right away. They found the clog and worked on it for over 4 hours. Couldn’t get it cleared but appreciated the timeliness and professionalism and advice on what to do next.

Review 159 (2022-01-06 - Rating: 5)
My company has called Hancock & Son a few times and specifically dealt with Justin. We have been very impressed with his response times and professionalism. Justin works fast and make recommendations when needed. He seems to truly care about his customers and the outcome of his work. Hancocks rates are in line with this area and the office staff that answers the phones are courteous. I highly recommend this company. They are our go to plumbing company.

Review 160 (2024-05-16 - Rating: 5)
Tech was proffesional and friendly. Got the job done quick and efficiently. Was there when they said they would be. No complaints 10/10

Review 161 (2023-06-14 - Rating: 5)
William was very pleasant and helpful. He checked out the issues and offered suggestions and advice. This time was a minor issue. But I will definitely call Hancock again. Thank you.

Review 162 (2024-10-29 - Rating: 5)
Showed up on time, the technician was knowledgeable and honest!

Review 163 (2022-01-06 - Rating: 5)
On Thursday morning 4/15/21, we awoke to no water in our house. We were grateful when Darci answered our call, understood with sympathy, and asked to put us on hold while she got a scheduler.Stephany quickly picked up and said she understood we had no water and would have a technician available in 2 hours or less, as soon as he finished the call he was on. Which we accepted thankful that it would be looked into so quickly.Dwayne arrived early and diagnosed the problem immediately, which set our minds quickly at ease. Dwayne provided a quote which we quickly accepted. Dwayne’s professionalism, experience and knowledge was easily recognizable. Dwayne’s personable demeanor allows us to say with gratitude that he is the Ambassador of Service for Hancock & Son. Dwayne is a valuable asset.We thank all of your staff for their professional handling of our water issue.Gratefully yoursThe Jensen’s

Review 164 (2022-01-06 - Rating: 5)
Dwayne came to the rescue on a Sunday night to repair a broken pipe. He was punctual, friendly, talkative, and well focused on the task at hand. He is a great service provider. The job was completed efficiently! Great job, Dwayne! Id definitely be recommending his services and the company he works for.

Review 165 (2022-05-27 - Rating: 5)
Ken arrived promptly and quickly identified the problem with my AC. He was thorough and transparent in going over my options.He was professional and courteous, and really went above and beyond in helping me with a temporary solution. I would highly recommend him to others.

Review 166 (2024-10-10 - Rating: 5)
Stephanie ALWAYS answers the phone. Great customer service. Will accommodate to certain dates & times. It’s always good to know a company appreciates you when you reach out!

Review 167 (2024-05-30 - Rating: 5)
Great service! I called yesterday about getting my tankless water heater serviced, and they had someone out to my house first thing this morning.

Review 168 (2024-07-22 - Rating: 5)
Wally came and figured out how we could add an additional outside faucet. It was a bit complicated but he was able to add the faucet going through a closet. We’re very happy with it.

Review 169 (2024-12-15 - Rating: 5)
Awesome experience, timely and very informative...highly recommended

Review 170 (2024-09-28 - Rating: 5)
As always. Great service. Great communication. Deliver service as promised.

Review 171 (2022-01-06 - Rating: 5)
Hancock and Son technician, Josh, called prior to his arrival to confirm the service appointment. He was professional and courteous showing me the issues with my 9 yr old Carrier AC unit. A previous technician, RJ, from Service Today had quoted an equipment repair of over $1000 and with that quote the conclusion that a new unit was needed. Josh repaired the unit which was still under warranty! All in for under $500! I will definitely call Hancock and Son again! Pass the word!

Review 172 (2024-02-03 - Rating: 5)
Great service. Professional staff in office and the plumber himself on site. They helped same day calling for a valve that wouldnt turn off. Will use again.

Review 173 (2022-01-06 - Rating: 5)
Had a clog resulting in a leak under kitchen sink. We called Hancock and Son Plumbing because of their good online reviews since we are new to Salisbury. Dwayne showed up to evaluate situation and he arrived on the nose of the appointment! Dwayne explained all the options and their costs to fix the problem. Kind and courteous, I cant say enoughgood things about him along with his presentation & execution... read the other reviews, Dwayne is the MAN! Anyway, he came back with a very nice worker and finished the job in half the time estimated. These guys are our forever plumbers in our new forever home. Thank you so much!

Review 174 (2024-02-02 - Rating: 5)
Absolutely love this place and highly recommend. This is the place to call and you wont regret it. Always punctual, they let you know they are on their way before coming on the property, informative, works quickly, respectful of property, great pricing, and friendly.

Review 175 (2024-06-13 - Rating: 5)
Wally knew what to do and he is a saleman too. I have not used spicket yet. Very quick too. Thank you

Review 176 (2022-01-06 - Rating: 5)
First time using this company, and it wont be our last!! It was late Sunday night, toilets are stopped up, coming up into the tub, the worst! We called several companies that offer 24/7 emergency service, no one was available. We went on a whim, the receptionist said a tech would call us shortly, and not even 5 min later Dwayne called, he was to the house and had the problem fixed!! All this within an hour. He was knowledgeable and very pleasant, and even funny. We will be calling again should we have any other issues! Thanks again Dwayne, and Hancock and Son!!!

Review 177 (2021-12-22 - Rating: 5)
Let me begin with the phone call. Stephanie and Chantel were wonderful to me. They were friendly and compassionate with my situation. They sent Will to do plumbing services for my parents who needed help with their water heater and their septic. Josh#1 came out to our home and did an HVAC diagnostic for my replacement of our system. Excellent work. Great customer service and personable. I will be their customer for life. And Stephanie will know you by name.

Review 178 (2022-01-06 - Rating: 5)
I was extremely impressed with the service provided to me by Hancock Plumbing & Son. They installed a new air conditioning system in a timely and efficient manner. The service was prompt and the servicemen were polite, skilled and explained in a clear way what was being done every step of the way. I would highly recommend them!

Review 179 (2023-05-11 - Rating: 4)
The service manager called me and he was very professional and persistent about fixing my issue and a refund was issued. The service manager stated he was off the day I called to request additional service due to my problem. I recommend this guys…. I am impressed with their willingness to help resolve my complaint.

Review 180 (2024-01-09 - Rating: 5)
Very professional and thinks outside the box. Most plumbers would not have thought about this type of issue. Lesson learned for me about pumping spectic tanks. Thanks for a good job.

Review 181 (2024-05-31 - Rating: 5)
Very professional..friendly punctual...knowledgeable..efficient and great quality work...Oh cost was very reasonable...will be calling again without hesitation ...

Review 182 (2024-05-22 - Rating: 5)
The technician figured out the problem fast and did the repair fast. We noticed the problem in the evening and was able to get a next day appointment

Review 183 (2022-01-06 - Rating: 5)
I was given a next day time between 12-4 for a repairman to stop by and quote me on a few house projects. Dwayne showed up at 12 on the dot. Which I very much appreciate because I’ve waited hours past ETA’s with other company’s this past month. Dwayne was very professional and very kind with myself , my children, and even my dog. I highly recommend this company and will be using them in the future!

Review 184 (2024-09-17 - Rating: 5)
Second time i ve used hancock both times fair pricing clear explanationsGood service Tom horton salisbury

Review 185 (2024-08-08 - Rating: 5)
Mike came on the early side of the proposed time slot.. got right to work… and hopefully diagnosed the issue… he just left… so I can’t tell if my issue (excess humidity and leaking unit) is fixed yet… but he was very professional and explained what he thought was the issue… will keep u in the loop… let’s see

Review 186 (2022-01-06 - Rating: 5)
I called Hancock and Son last week to repair or replace a faucet. It turned out to need replacing, which I suspected. They came right on time for both visits, explained issues and options clearly, cleaned up after themselves, and did a fine job. They are very easy to deal with, and I highly recommend them.

Review 187 (2023-09-12 - Rating: 5)
Me & my mom had a emergency suituation pop up and we called Hancock & sons plumbing they were awesome at being able to send us a technician out within 1 hour of calling and this was later in the evening and the technician they sent out was a young man named Will Taylor and he was exceptionally wonderful very knowledgeable, professional, very well mannered & all around great guy was able to take care of our major water problem I will never call any other company again only Hancock & sons for us thanks again for a job well done !The peek & cook family

Review 188 (2023-09-12 - Rating: 5)
The technician did a a great job. I was very impressed by his honesty and affordable price. I would use the service again in the future.

Review 189 (2022-01-06 - Rating: 5)
They answered right away and a technician reach out immediately. Dwayne was very helpful and patient with our urgent matter on a Sunday evening. Dwayne was a lot of fun to talk to and showed us exactly what work he was doing. We will request Dwayne again and use Hancock for our primary plumbing needs!

Review 190 (2024-10-23 - Rating: 5)
Dwayne and Gabriel replaced my kitchen faucets today. They were on time, were able to give me a detailed quote for the job and completed it to my satisfaction. One faucet was badly rusted and was very difficult to remove, but they persevered and were able to remove it. I was very pleased with the job they did and will call Hancock Plumbing for all my future plumbing needs.

Review 191 (2024-08-05 - Rating: 5)
Was able to get someone out to diagnose and fix the problem same day.

Review 192 (2024-11-11 - Rating: 5)
Hancock & Son truly came to my rescue. I had two other HVAC companies come to my home. One did an unnecessary repair and the other quoted me unnecessary repairs/parts/service. Hancock & Son came, identified the problem and had my system up and running within 30 mins. They saved the day!

Review 193 (2024-11-22 - Rating: 4)
Quick service availability and professional solution. a little pricey but solid experience

Review 194 (2023-06-22 - Rating: 5)
Forrest was a great guy and extremely helpful. He was professional and polite and a great person to work with. I would recommend Hancock and Son’s and would recommend Forrest as your professional.