Roto-Rooter Plumbing & Water Cleanup

Located in Saint louis, Missouri

Address: 2671 Washington Ave, St. Louis, MO 63103, United States

Phone: +1 314-925-2625

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-27 - Rating: 5)
I was so grateful to get my sink back and the gentleman who came out to take care of. It was friendly wonderful quick explained what was wrong where can I express my gratitude or thank you and he wasn’t afraid of my dogs. Big big plus. If all the gentlemen from rotor like this one, you have a great team!!!!!

Review 2 (2024-12-18 - Rating: 5)
I was given service right away! The receptionist was able to give me guidance of the care that might be needed and how a technician will be able to visit that day to go over any issue that he or she might see. She took the time to also explain a fee for a consultation service during the time of visit if I decline any future assistance about the issues. Carl was the technician who was able to assist our home. He was punctual and he who took the time to go over a few solutions we had in correcting the flooding issue in our basement. Along with replacing our water heater. I appreciate the hospitality that was given along with the service! Thank you Carl for your time of care!

Review 3 (2025-01-01 - Rating: 5)
Mike arrived promptly, diagnosed our issue and had our clogged sewer drain cleared and functional in a short amount of time. He clearly explained our options and the pricing was upfront and reasonable. Would highly recommend.

Review 4 (2024-10-25 - Rating: 5)
Jayson came out and was very diligent and professional. He thoroughly explained everything he was doing and answered any questions I had as I was very curious about how it all works. He even was very patient with my 4 year old son who kept trying to intervene with the operation and Jayson made sure to educate me on the risk of contamination so we could keep my son at a safe distance while he watched. Overall we are all very happy and would recommend Jayson anytime we have a backup which hopefully is not for a long time.

Review 5 (2024-12-06 - Rating: 5)
We had a plumbing situation where we needed someone to come very quickly. Roto Rooter was there within an hour! Jayson was quick to diagnose the problem and clearly walked us through the solution. We appreciated his kindness & professionalism. He also took the time to share beneficial knowledge with us, knowing that we were first time homeowners who could use some tips. Overall a great experience with Jayson and Roto Rooter

Review 6 (2024-12-08 - Rating: 5)
Jayson was very thorough in accessing the blockage issue. He did an excellent, and careful job. Very professional, polite. He didnt rush through the job. Highly recommend him and Roto Rooter. And theres a 6 month guarantee on the work provided.

Review 7 (2024-11-11 - Rating: 5)
Jayson Reberry came out on a Saturday night in the pouring rain to deal with a plumbing emergency. He was polite, helpful and professional. He addressed the issue promptly and efficiently.I cannot thank Jayson enough for taking time away from his weekend to take care of this for us, and thank you to roto-rooter for getting him to us so quickly. The six month guarantee was a nice bonus.Great experience all around!

Review 8 (2024-12-15 - Rating: 5)
I contacted several plumbing companies for emergency sewer service on a weekend. Only Roto-Rooter was staffed to have someone come within a couple of hours, and so I scheduled. When I twice received what appeared to be an automated text message that my technician was running behind but I was next in line, I thought the promise of quick service was a ruse, and called again. Not only was I connected to the dispatcher to confirm the message was valid, a manager arrived at my doorstep less than 30 minutes later to assess the situation and let me know the technician would be there within 30 mins, and he was. Both were courteous and professional. The issue---tree roots growing into the line between the house and the street--was dealt with and the line was cleared. Price was reasonable for a weekend emergency call.

Review 9 (2024-12-11 - Rating: 5)
My technician was polite and very informative. Took the time to explain what he was going to do along with possible mishapsMade suggestions to keep my lines clean. I was very pleased with the service. The job was done in a timely manner.

Review 10 (2024-11-18 - Rating: 5)
Carl was very professional. Did the job quickly and left the area spotless. Told us of their discount for their food drive, and went over everything he did and the guarantee. Highly recommend him.

Review 11 (2024-10-14 - Rating: 5)
Gabby was very professional and not only answered all my questions he encouraged me to watch the process to ease my anxiety. Overall the company had him out to the house within 2 hours of my call for a free consultation. I definitely appreciate his quick response, easy going almost teacher like mannerism and resolution of my issue. Would highly recommend.

Review 12 (2024-11-13 - Rating: 5)
I was in need of a drain cleaning due to a clog from years of use etc. Roto - Rooter sent out Fryday to complete the job. He was very polite and easy to talk to. I was informed of what all was being done from start to finish. The work area was kept clean throughout.

Review 13 (2025-01-02 - Rating: 5)
Had a bad root problem Sean came out took care of that in a timely manner.. austin came after with the camera. Showed me every thing both guys were bad ass. Would recommend 100 🌟. Thanks guys highly recommended..

Review 14 (2024-12-21 - Rating: 5)
My main line was completely blocked. The customer service was fantastic in getting someone dispatched and arrived when they said they would. Very happy with Roto Rooter - so customer focused! Daniel the technician was absolutely awesome! He explained everything to me and got the drain cleaned out and back to normal operation! He took precise care in everything he did in my home. He was professional, knowledgeable and just a good human being!! I will definitely use Roto Rooter again in the future as I always do!!

Review 15 (2024-11-06 - Rating: 5)
Sean was very professional, knowledgeable and nice about the issue being serviced. He explained to me the pros and cons of the horsepower in the sump pump I was getting replaced. Extremely helpful and transparent. Im satisfied with the service.

Review 16 (2024-12-28 - Rating: 5)
Very professional and personal. Reggie came out and did a great job. He walked me through everything and cleaned up his area when complete. Couldn’t be happier.

Review 17 (2024-11-25 - Rating: 5)
Shawn was awesome and thorough. He walked my sister and I through every step from upgrading our bathroom hardware to fixing poor water pressure. We wanted to learn as much as we could and he was so patient.

Review 18 (2024-12-05 - Rating: 5)
Shawn was quick, efficient, and professional throughout the entire process. His attention to detail and commitment to getting the job done right were impressive. I highly recommend his services!

Review 19 (2024-11-30 - Rating: 5)
We had a pipe that maybe needed an auger. Our technician was very helpful and actually suggested an enzyme cleaner which worked well and saved us some money! Very much appreciate their promptness and competence!

Review 20 (2024-08-27 - Rating: 5)
Dustin and Mike were knowledgeable, honest, professional and respectful. They quickly diagnosed my issue and clearly explained their actions, the potential cost and my rights/options as the customer. This is my first experience with doing business with Roto-Rooter and I am completely satisfied!

Review 21 (2024-12-31 - Rating: 5)
Demetric was exceptional, polite and understanding of what our issues were. I have had no bad experiences with Roto Rooter I will continue to use them and refer them for plumbing services.

Review 22 (2024-12-31 - Rating: 5)
Great service. amber and Reggie did great jobs. they put down tarps and even cleaned up after. wiped down surfaces. my only go too folks.

Review 23 (2024-12-29 - Rating: 5)
Absolutely outstanding service. They were out within 2 hours on a Sunday and were completely finished in an hour. Extremely professional! Would highly recommend!!

Review 24 (2024-12-24 - Rating: 5)
Demetric was absolutely great. He was quick and efficient. Offered me the best option to save money. Thank you

Review 25 (2024-12-19 - Rating: 5)
The plumber who came to do preventative main line clean out was professional and knowledgeable. He completed the work quickly and gave me tips on keeping up prevention to avoid backups in the future.

Review 26 (2024-07-18 - Rating: 5)
We had some sewer backup into our basement drain. Tried doing it ourselves, but it didnt work. We called Roto-Rooter, and they were able to come and help us that very morning! Our technician, Sam, was super polite and professional. He explained everything well and kept me informed throughout the entire process. Definitely recommend!

Review 27 (2024-08-30 - Rating: 5)
We had been without a water heater for months and other plumbers were quoting us really expensive bills. Our tech from roto-rooter Thomas was awesome! Quoted us a decent price, explained what would be done and what the charges would be in detail, and was super pleasant to be around. We will definitely be a repeat customer when the time comes.

Review 28 (2024-12-09 - Rating: 5)
Jayson arrived as promised. Assessed work required , quoted and solve issue. Professional young man . Polite. Shook my hand and thanked me for my business. Keep up the good work Jayson

Review 29 (2024-12-15 - Rating: 5)
Lakisha was able to replace our garbage disposal quickly and with minimal noise while I was working. Cleaned everything up including my sink that had backed up. I will call her again if I need any other plumbing services.

Review 30 (2024-12-23 - Rating: 5)
The technician was very effective in diagnosing the problem and fixing it. He cleaned up well and was very pleasant and polite. I would recommend him to friends.

Review 31 (2024-10-18 - Rating: 5)
We had an excellent experience from scheduling, timing of arrival (as promised), the technician’s capability (Carl was FANTASTIC!), explaining the process and executing the work (done quickly). We will utilize Roto Rooter again!

Review 32 (2024-07-04 - Rating: 5)
Brian was great! I called for someone on a holiday because our drain was backing up in our basement. He was here within the hour! He explained everything he did and got the issue fixed quickly. I would use this company again, and again the technician was awesome!

Review 33 (2024-07-09 - Rating: 5)
Very pleased. Travis was very courteous and professional. He got the job done while explaining everything he was doing and why. Would definitely use this service again.Update: We needed a second visit from Roto-Rooter. Our second service Tech was Todd who was equally friendly, courteous, professional and super considerate. He fixed our problem and treated us like neighbors. Customer service was great as well. It was nice to talk to a live person and get instant results. Roto-Rooter is a class outfit. I highly recommend.

Review 34 (2024-09-28 - Rating: 5)
Nicole was very professional when I called in to schedule and got my visit same day on a Saturday. Travis was exceptional, very courteous and informative, made sure I understood the options, the charges, and the process from beginning to end. Thank you Travis!

Review 35 (2024-07-20 - Rating: 5)
My sewer flooded my entire basement. Tech arrived one hour after my initial call...excellent. Tech was well spoken, professional and got the job done quickly. Next morning two techs arrived and finished clean up in only two hours! Two years ago my sewer flooded and it took a different company (with 5 techs) ALL day to finish clean up! So far, I am very satisfied. My only recommendation is for lead techs to reach out via phone for next steps, updates, etc., as I had to call them. I think assigning a project mgr per incident and make them point of contact, would be very helpful. I have already recommended Roto Rooter to several neighbors and will use Roto Rooter for any future emergencies (hopefully none).

Review 36 (2024-08-26 - Rating: 5)
Dustin the plumber went right to the problem reinforced my PVC pipe and stopped the leak that I was having. He was knowledgeable and fast. And the work didn’t cost me an arm and a leg. Also he was very polite.

Review 37 (2024-12-05 - Rating: 5)
Christian MF Reese came to diagnose our plumbing problem. Solved it with ease. Exceptional worker and personality is a huge plus. Highly recommend

Review 38 (2024-07-22 - Rating: 5)
Always impressed with the quickness when scheduling an appointment. The issue was diagnosed, and the cause was determined. At that point, we were given an honest quote, and chose to not proceed. There was no ill-will and we were given everything wed need to bring them back out if we change our mind.

Review 39 (2024-08-27 - Rating: 5)
Jamie showed up quickly and on time, explained the different possible scenarios of what might be wrong, fortunately it was just a clog. He was very polite and worked quickly. Giving us the price before he started. Five stars.

Review 40 (2024-11-11 - Rating: 5)
Shawn with Roto-Rooter replaced our water heater and was amazing, friendly and knowledgeable. Would DEFINITELY call him for any plumbing need!

Review 41 (2024-09-26 - Rating: 5)
Mr. Alcee Toa, Badge #5635, worked very hard to solve a long-time dilemma of having to babysit my washing machine, when it rinsed. The floor drain could only accept about one gallon of rinse water before it would start to back-up in the (unfinished) basement floor drain.I was shocked to learn from Alcee that arock-like, hard, substance (concrete), had attached itself to the bottom of the underground floor drain pipes p-trap, and that this was the reason when the washing machine would expel its rinse water, that UNLESS I placed clean, plastic, milk gallon containers, to capture the rinsing water, and babysit the entire wash cycle, it could have partially flooded the basement, on every wash. Scary, right?This technician, Alcee, began to chip away at the hard and stubborn concrete structure, with his machine. He was so professional, persistent, and sincerely wanted to remove it altogether. He ended up removing enough SO THAT I NO LONGER HAVE TO WATCH AND CONTROL THE RINSE WATER with every load I wash. Do you know or can you even imagine how great this feels?I can not give anything but praise for this technicians personal integrity, his determination to make a positive difference; his genuine respectfulness of me throughout the service call was incredible; but, the bottom line is that he solved this on-going problem, and honestly, had been told (by other companies), that a Hydro-Jetting would solve the problem OR that ap-trap was broken and had to be dug up and replaced.No, it was because an experienced and caring service technician had seen this type of thing before and knew what needed to be done. So, he patiently chipped away with that special cabling and vacuum-type machine, removing the buckets of dark, lava-like rocks and, please remember that, he literally can not see underneath the cement or the 3-foot pipe, while he was working at it and making progress.Therefore, I highly recommend him to any future customer, because I think he is honest, skilled and truly wants to help the customers situation at hand.Thank you, Roto-Rooter.September, 2024

Review 42 (2024-10-17 - Rating: 5)
Dan came right at the scheduled time window and fixed our washer drain so quickly. He went the extra mile to make sure everything was put back together properly. Highly recommend!

Review 43 (2024-07-11 - Rating: 5)
Zach was professional, knowledgeable, and friendly. We had some tree roots causing a blockage in our line. He took care of it with a smile and cheerful demeanor. 10/10. This man needs a raise. Zach is an extraordinary worker and an asset this company would regret losing. Will absolutely work with him again!

Review 44 (2024-12-07 - Rating: 5)
Carl is super knowledgeable and professional. It took him about 3 minutes to know exactly what the issue was and he was able to fix it no problem. Thank you!!

Review 45 (2024-07-30 - Rating: 5)
Morris arrived within an hour of our call to unclog our sink. Keep in mind this was a Sunday afternoon. He got right to work on the problem and answered all our questions. Thanks! Great experience!

Review 46 (2024-06-02 - Rating: 5)
We had a line backup on a Saturday evening and our normal plumber wasnt available until Monday morning. Roto Rooter said they could have someone out within an hour. The tech Fryday arrived very quickly and was able to identify the issue and fix it all within about 30 minutes. He was very knowledgeable and friendly and we were extremely grateful that he was able to help us out on short notice! Very satisfied with the service.

Review 47 (2024-12-03 - Rating: 5)
Shaun was a really informative and got the the job done. He was on time and did a great job at an inspecting my house. 10/10!

Review 48 (2024-10-19 - Rating: 5)
Jonathan was top notch like service I didnt think existed anymore! Kind, smart and wow a real advocate for the company. Respecting their policies and being professional. Impressive!!

Review 49 (2024-10-20 - Rating: 5)
Thomas was amazing. Prompt, friendly, and explained everything. I needed immediate service on a Sunday. The response time was awesome. Highly recommend and grateful for Thomas’ service. Thank you!

Review 50 (2024-12-28 - Rating: 5)
Mike was professional, friendly and knowledgable and didn’t mind answer questions about everything. Plus a really prompt response by the company to begin with.

Review 51 (2024-10-07 - Rating: 5)
They provided same-day service for an urgent issue with one of our showers. They arrived promptly and took care of the issue for a reasonable rate. Very pleased with their competent and quick service.

Review 52 (2024-07-05 - Rating: 5)
We had an emergency situation just before we were leaving for vacation. Roto Rooter came within the hour. They sent Fryday, their technician. He was great — knowledgeable, polite, efficient. He had our problem fixed in no time. I would highly recommend Roto Rooter, and Fryday in particular.

Review 53 (2024-10-24 - Rating: 5)
Drain tech named Fryday is the best! He had my toilet unclogged in less than 5 mins. He was outstanding!

Review 54 (2024-06-16 - Rating: 5)
Called them and they were out to take care of the problem with in a couple hours. The Service guy, Fryday showed up and went right to work. He showed me where the problem was and got the work done in less than hour. He was very personable and friendly . He also pointed out a pipe that was leaking and is going to pass the info on to send someone out to take a look at it. I was very pleased with how quickly the issue was resolved and I will recommend them to everyone I know. Great Job Friday.

Review 55 (2024-08-27 - Rating: 5)
The guys were very thorough! Did a fantastic job and made it look easy. Very professional. I highly recommend! My drain is working great now 😁.

Review 56 (2024-07-14 - Rating: 5)
Carl did an excellent job replacing our kitchen faucet unit. He had all the materials he needed to do the job, was very efficient, and cleaned up. We could not have asked for a better job!

Review 57 (2024-07-11 - Rating: 5)
Zach was absolutely outstanding! He was able to make us laugh and smile through a frustrating time. He’s super sweet and did amazing educating us through the whole process. 10/10!

Review 58 (2024-10-17 - Rating: 5)
Shawn was extremely professional and friendly. He diagnosed and fixed the issue quickly. I would highly recommend his work to friends or family.

Review 59 (2024-10-03 - Rating: 5)
Travis is great to work with. Explained everything and was good with me watching and learning. Also is dog friendly so that is a major plus as my dogs are nosey.

Review 60 (2024-04-12 - Rating: 5)
Steven was amazing! He was so patient and explained the issue to me, and then took a 20 minute phone call to explain and answer questions from another family member who wasn’t home. He was great at explaining the issues and incredibly patient with me who doesn’t know much about plumbing. He gave us several options and was honest about what he felt about each one. After the appointment, he answered my follow-up questions via text. I had a wonderful experience with Steven at Roto Rooter!

Review 61 (2024-07-06 - Rating: 5)
Shaon J. Was at our house today to fix our basement backup. It was a nasty job, but he was professional, had a great attitude, explained everything in detail, and got the job done quick! By the time I called Roto Rooter, he was here and fixed the issue within an hour. It was an emergency that our landlord at Vinebrook homes disregarded so we had to get someone here asap! Thank you Shaok for your hard work and great attitude !

Review 62 (2021-12-03 - Rating: 5)
Had an awful mess. Called Roto-Rooter and they came within the hour. Nick did an awesome, thorough job cleaning it out and getting the roots out of the system so the water/waste could flow freely. Nick is very professional, courteous, fast and friendly. I highly recommend the service.

Review 63 (2024-10-17 - Rating: 5)
Great experience with our service call. Hasan was prompt and extremely courteous. I especially appreciated his thorough explanation at the end of the repair.

Review 64 (2024-09-27 - Rating: 4)
Fast service, but expensive. It was a quick, simple job. After I protested the technician said, Oh, I found a coupon for $75 off. Oh hooray! Where did you find? In the bushes? Still too much money.

Review 65 (2024-10-15 - Rating: 5)
Had a water backup in the basement and they had their technician, Ryan, at my house in an hour. He was great. Got the lateral line cleared and gave me info to help keep it that way. Thanks!

Review 66 (2024-05-05 - Rating: 5)
Very impressed with the service. I was able to schedule an appointment immediately. Todd arrived on time. He was personable and professional. He listened to my story and then explained in detail what was happening in my pipes. He answered every question I had and promptly provided a reasonable estimate (no extra charge for weekend/evening work!). There was no pressure and I gave my permission to proceed. He stayed about an hour and thoroughly checked out the system. He told me what he found and why it was blocking the water flow. He made sure that the pipes were clear and the water was running thru without any slowdown. He was very sensitive to make sure he cleaned up the areas he came in contact with. This was a five-star experience from the initial call to when it was complete! Very satisfied!

Review 67 (2024-10-14 - Rating: 5)
The team that was assigned to my issue were awesome. They are very knowledgeable and explained everything in great detail. I am so pleased with the services

Review 68 (2024-11-10 - Rating: 5)
They came in clutch when we needed them late late in the night and promptly fixed our issue before we left town the next morning. Life savers! Thank you Jayson!

Review 69 (2024-06-10 - Rating: 5)
Within an hour, I had someone at my house and my drain unclogged on a Saturday evening. The customer service was impeccable, and the technician was competent and efficient. I cant say enough good things about my experience. With a sewer backing up in my basement and the level of urgency I had for someone to fix the problem, Roto-Rooter could not have reacted any quicker and done a better job!

Review 70 (2024-07-18 - Rating: 5)
Alexander Hand, the Roto-Rooter technician, came out and fixed a problem that multiple others could not resolve. He performed above and beyond, and clearly demonstrated and explained what the problem was. He is an amazing communicator and excellent technician.

Review 71 (2024-06-28 - Rating: 4)
Great service! Had a leaky washer, called Roto-Rooter and they showed up in less than 45 minutes, diagnosed and fixed the problem. I’ve used them for years and will continue in the future.

Review 72 (2024-10-03 - Rating: 5)
Our drain problem was solved expertly and quickly. The service tech, John, was professional and courteous. Would recommend Roto Rooter.

Review 73 (2024-08-25 - Rating: 5)
Showed up promptly on a Sunday, was absolutely professional and solved my floor drain problem quickly. Found another issue I hadn’t noticed and helped get me on the path to fixing that as well

Review 74 (2024-06-29 - Rating: 5)
Brian was really great. We had a clog in the basement drain. Our house is an older house so it’s hard to find folks who get that. Brian was great, though. He worked really hard to resolve the situation and he explained everything to us. I would recommend him if you have similar issues.

Review 75 (2024-12-18 - Rating: 5)
Demetria was very nice and did a great job fixing my toilet. Let me know my shutoff valve was ok.

Review 76 (2024-06-21 - Rating: 5)
We had our basement drain flooding, and had someone previously come in and try to snake it, unfortunately that didn’t help, so we called Roto Rooter. Fryday came in and was very calm and helpful. He worked on the drain, and did what he could, when he ran into an issue he called in Eddie, who brought in the big guns. Unfortunately the problem was bigger than we thought, but they got us going in the right direction. They were very thorough in their explanation of the problem and what can be done to resolve it. They made me and my family feel very comfortable and reassured that we will be taken care of. Thank you gentlemen so much!

Review 77 (2024-07-06 - Rating: 5)
The Roto Rooters agent was prompt and careful with his equipment as not to make a mess. Did a very fine job at snaking out the kitchen sink drain.

Review 78 (2024-07-25 - Rating: 5)
I had a clogged kitchen sink. It would not drain no matter what I did. My landlord called RR, and the plumber was quick, super friendly, and clean. Sink all fixed!

Review 79 (2024-06-27 - Rating: 5)
Terrific experience with Roto Rooter. Had a clogged drain, our technician Fryday spent 2 hours grinding through the gunk. Even after he cleared the main blockage he kept going to make sure the entire pipe was clear before calling it a night at 8pm. Highly recommend this company and this individual in particular!!

Review 80 (2024-07-10 - Rating: 5)
Zach Came on time, was friendly and profession but priced much higher than last time I used this exact service But was able to use a $75 off coupon. Was very pleased with the service.

Review 81 (2024-05-24 - Rating: 5)
Johnathon was fantastic! As a first time homeowner, I thought our drain back up was the end of the world. Johnathon came to the rescue at 10pm last night, assured us it was no problem and he could fix it! And he did! His positive attitude and his knowledge put our mind at ease! Totally recommend!!!

Review 82 (2024-10-15 - Rating: 5)
Service was fast and thorough. Very pleased with the results and happy with Donny and his pleasant demeanor! Thank you for the quick response!

Review 83 (2024-06-06 - Rating: 5)
Fryday was very knowledgeable and knew exactly what the issue was. His customer service and skills are very unmatched. He was very upfront and honest about pricing and possible risks. Will definitely recommend him and request him for any future jobs if ever needed.

Review 84 (2024-10-25 - Rating: 5)
Fryday did a fabulous job taking care of a horrible obstruction in my plumbing that was in the pipes under my basement floor. I could not be happier with his outstanding service!!

Review 85 (2024-04-23 - Rating: 5)
I wanted to share how wonderful my experience was with the crew that provided water restoration services in our home. Ronnie, Caleb, and Joe (from the Hazelwood location) were so professional, respectful, and easy to work with. They communicated with me throughout the entire process and I appreciate how considerate they were. They went above and beyond. I highly recommend them for services to anyone in need of water restoration. I hope that a bonus/stipend is given for all of the work they did and how well they took care of our basement. I AM SO GRATEFUL and wish them all the best!

Review 86 (2024-05-27 - Rating: 5)
Jonathan was so helpful, kind, knowledgeable, and answered every question my fiance and I had. Although he was unable to solve the problem, (to no fault of his own), he set us up quickly with someone to help the next morning! We appreciated how easy the experience was in a hard time/situation.

Review 87 (2024-06-21 - Rating: 5)
We have been having plumbing issues for quite some time. We had a family friend come over and snake our drain and they had said it was fixed. But my sister wanted to get a second opinion and so she called Roto Rooter. Fryday came and started to snake the drain. He noticed that there was a bigger issue and he called in Eddie to help him out and get to the bottom of our plumbing situation. They were both very professional and calm. They were also very reassuring that we would be very well taken care of. No one likes having plumbing issues but we truly appreciate Fryday and Eddie’s exceptional service

Review 88 (2024-04-18 - Rating: 5)
Today we had your technician Thomas out to our home due to sewage coming up through our basement drain. To say that he went above and beyond to help us would be an understatement. What an amazing individual! Although he wasnt able to fix our problem he provided us with the information we needed to get it fixed. He was a blessing! Would recommend him to anyone having trouble. Thank you for all your help, it is truly appreciated!

Review 89 (2024-04-11 - Rating: 5)
I had a sump pump go out on a night when my area was getting a lot of rain. My husband called late at night and got an appointment for first thing the next morning. Shawn showed up right on time, was so nice and knowledgeable. He walked me through my options and soon after I had a new sump pump. Fast and friendly service- what more could you ask for? Will definitely use again!

Review 90 (2024-07-22 - Rating: 5)
Dustin arrived on time and did the job in an efficient manner. Dustin kept me informed throughout and even shared tips to help prevent future problems.Ceylon

Review 91 (2024-05-20 - Rating: 5)
Shawn was our technician, he was prompt and very polite. He explained the service, what he was seeing and clearly communicated our options and next steps. We were able to get an appointment within 24 hours for a non-emergency issue.

Review 92 (2024-10-22 - Rating: 5)
Was able to come out the next day for some non-emergency repairs. Did very good work, very happy with them.

Review 93 (2024-10-17 - Rating: 5)
Gabby came in to work on the the mail line of my home and was very professional and clean . Was very nice about explaining things to me . Would recommend in the future !

Review 94 (2024-04-28 - Rating: 5)
We were impressed with the ease of scheduling our service online. The technician sent was on time, courteous and helpful sharing information we benefitted from as home owners considering our drain concern.. The fee was stiff, however, we benefitted from the discount offer. Our drainage problem is no longer a problem. Thank you kindly!

Review 95 (2024-04-24 - Rating: 5)
Daniel and his partner were very professional and did a great job assessing the problem and quickly resolving. They were also careful about protecting the surrounding area from any water damage. Thank you for fixing the plumbing issue with care. Highly recommend!

Review 96 (2024-10-30 - Rating: 5)
Excellent work. Came out quickly and took care of the issue. They were polite and explained everything.

Review 97 (2024-03-21 - Rating: 5)
I accidentally flushed a sponge toilet cleaner down my toilet and had Brian from rotor rooter come see if it was stuck. Luckily it wasn’t. Eddie was very knowledgeable and so nice. They didn’t charge me for the visit!! I highly recommend Rotor Rooter . I’ve used them many times and they are excellent 😊

Review 98 (2024-02-04 - Rating: 5)
The quality of work is A+Our service technician, Justin was knowledgeable and explained to us what he was doing. As a matter of fact we requested him to be sent today. He had been at our house on a job two years ago and we were very pleased with his work.

Review 99 (2024-07-29 - Rating: 5)
Demetric is an awesome technician, he was fast with my simple repair (not to me)😊 He made it that way. Looked at both bathrooms to make sure everything was good.Thank you Demetric

Review 100 (2024-12-06 - Rating: 5)
Carl was early and extremely efficient with his work.very friendly and answered my questions.

Review 101 (2023-12-21 - Rating: 5)
The technician, Chris, arrived very quickly, about an hour after my initial call to Roto-Rooter. He did an excellent job explaining what he was going to do in order to unclog the drain, as well as the cost and after care. Extremely professional and thorough. Will definitely contact again for future plumbing issues. Very thankful for the quick service, especially during the holiday season.

Review 102 (2024-05-26 - Rating: 5)
Highly recommend their work! Justin came out to our house just now and was able to clear our storm drain in our alley in less than an hour. Very happy with the friendly and professional service!

Review 103 (2024-11-09 - Rating: 5)
Fryday came out quickly, diagnosed it was just a clogged toilet Got it augered out and all is well. Very friendly too!

Review 104 (2024-08-04 - Rating: 5)
Gabby came out on time as scheduled, solved the problem, very affordable offered additional advice for solving future problems in the area needed. He is a keeper for ur comp.!!

Review 105 (2023-11-04 - Rating: 5)
When our kitchen sink started backing up, and we couldn’t find a clog, Roto-Rooter came out and diagnose the issue, and quickly instituted a plan to replace the very old, collapsed cast-iron pipes underneath our house. They did an accurate and quality job. We appreciated Them understanding the urgency of the repair and doing everything they could to make it happen as quickly as possible. I would absolutely call on them again.

Review 106 (2024-04-02 - Rating: 5)
I appreciated my experience with Roto Rooter. They were able to show me visually through their camera on the repairs I needed. The work was completed on time and their crew took their time to provide me updates on progress and cleaned up the area of my house where they worked. If I have a future need, I would use Roto Rooter again

Review 107 (2024-11-19 - Rating: 5)
The tech was very professional and efficient in getting the problem cleared and the toilet back in operation. Will call again if ever need services.

Review 108 (2024-11-29 - Rating: 5)
What a way to have a wonderful Thanksgiving day end with water dripping from the downstairs ceiling! Called Roto-Rooter Plumbing and got scheduled the next morning thankfully. Demetric was a fantastic plumber who came and very quickly identified the blocked sewer line and a quick remedy/fix! He had all necessary equipment and even called for a water mitigation expert (JB) to come by (arrived 30 minutes later) while he snaked the sewer line. Demetric even offered for me to check the line as he cleared the block if I wanted to see what the cause was. Everything went well, problem fixed, and JB helped explain what his team could do, but offered advice and no pressure to have their team come by or not (I chose not to). Very helpful and I’m glad to have open pipes once again! Thanks Demetric, JB, and the Roto-Rooter team!

Review 109 (2024-03-16 - Rating: 5)
We had a great experience using Roto-Rooter for our rental property. Morris, the service technician, was very thorough in sharing his knowledge and assessment of the (plumbing) situation. He provided a thorough follow-up phone call of the findings and answered all our questions. He shared recommendations specific to preventing said plumbing issue and provided the name of a Roto-Rooter product that we will now ensure is on hand. We appreciate his timeliness, attention to detail and quality of the service(s) he provided at our property. Will definitely be utilizing Roto-Rooter for any future encounters.

Review 110 (2024-05-23 - Rating: 5)
Couldnt be more pleased. Pipes started backing up at 9:30 PM and we were going out of town the next day. Jordan was prompt, professional and thorough. He made certain that everything was right before he left. I will most certainly use them again, if needed.

Review 111 (2024-12-11 - Rating: 5)
Service was great, and we were taken care of same day. Demetric was great!

Review 112 (2024-12-31 - Rating: 5)
Used Roto-Rooter recently to open my main sewer line. They arrived within 90 minutes and quickly assessed the situation. Reggie explained what they were going to do and how much it would cost before they started. They got my main sewer opened up quickly and left me with some enzyme to use on my pipes to help with sludge buildup. Both gentlemen were courteous and professional. They explained everything thoroughly and cleaned up before they left. I highly recommend Roto-Rooter for any Plumbing needs.

Review 113 (2023-12-17 - Rating: 5)
Sam and Justine were both very professional in attitude and workmanship. This is the 2nd time we have used your company, the customer service was excellent. We were kept apprised of timing and when the technicians were on their way to the house. We definitely would use Roto-Rooter again and recommend you if asked.Thank you very much.

Review 114 (2024-12-10 - Rating: 5)
Christian was great! Helped clear our main line that was clogged quick and efficiently!

Review 115 (2024-11-11 - Rating: 5)
Morris was amazing. He got everything squared away so quickly. Fantastic service.

Review 116 (2024-12-21 - Rating: 5)
Jayson was wonderful! He saved our Christmas celebration. Thank you!

Review 117 (2024-03-12 - Rating: 5)
I recently used Roto-Rooter for a camera evaluation of my drain tile system and couldn’t be more impressed with their service. Justin was our tech. Our project was a little unusual, but he immediately grasped the nature of the project and worked with us to get the information we needed, so we can fix our system.I would give Justin and Roto-Rooter a solid 5 out of 5 for their exceptional work. I honestly can’t think of any drawbacks to mention. Their willingness to consider and the clever way they managed the difficulties involved in the project were truly invaluable. I would highly recommend their services to anyone in need of a drain evaluation.

Review 118 (2024-03-13 - Rating: 5)
Nick (6074) was excellent! We noticed the sewer had backed up at 10 pm. I called Roto Rooter and he arrived the next morning. He was very knowledgeable and pointed out other issues with our pipes that we may need to address in the future. He did a great thorough job and cleaned up afterwards. Thank you!

Review 119 (2023-11-30 - Rating: 5)
Not only did I get an appointment booked within minutes (online), but I also had the most professional plumbers come out! Mike and Jordan made sure I knew exactly what they were going to do before starting any work and kept me informed throughout the whole process. They were also very respectful of my home and the fact I had my toddler there. Definitely recommend!!

Review 120 (2024-09-07 - Rating: 5)
Connor was professional and personable. Connor took care of the problem and I am well pleased.Thank you😀

Review 121 (2024-10-18 - Rating: 5)
Kind and courteous service. Explained what was going on thoroughly. Recommended camera for pipes. Overall good service.

Review 122 (2024-05-03 - Rating: 5)
The technician was very professional on the job. He was very knowledgeable and accommodating to my questions. He explained the process from start to finish making me feel at easy. Thomas is truly an asset to your company and I give him 5 stars.

Review 123 (2024-12-13 - Rating: 5)
The tech, Reggie was very professional and helpful. Got the sewer lateral taken care of.

Review 124 (2024-09-16 - Rating: 5)
Travis was very professional and informative. I would recommend him to anyone having plumbing issues!

Review 125 (2024-06-02 - Rating: 5)
Justin I. Is an amazing tech! He came out was super courteous and got the job done!! We are so grateful that you have such an amazing person working for you! Thanks so much Justin!!

Review 126 (2023-12-02 - Rating: 5)
I usually don’t bother with reviews but thought since bad reviews are quickly given I thought it worthy to give this awesome review.I had a main drain backup, called the night before and my appointment was scheduled for 8am-12pm the following day. I received a call approximately 7:30am that Tim would arrive between 8-8:15 am. Tim arrived on time and was extremely professional and courteous. He explained the cost and walked me through the process that would take place.Tim took the time to cover the basement floor and surrounding objects so they wouldn’t get damaged. He answered all my questions as I watched him perform the process. He even offered tips and recommendations on future maintenance. When the job was complete, he cleaned up after himself, explained the warranty annd asked if I had any questions for him.Tim left me with a great customer experience which is far and few between these days. I hope not to have a plumbing issue again but if I do, I will definitely be requesting Tim.On another note, Crystal, who I spoke with on the phone and scheduled the appointment, was very polite and professional as well.I experienced great customer service across the board with Roto Rooter and would highly recommend.

Review 127 (2023-12-17 - Rating: 5)
Chris was fantastic; explained the processes and potential issues in detail, making sure I was informed every step of the way. Loved that I was able to schedule something on the weekend. Overall pricing seemed fair considering you also get a warranty with it. I was very pleased with my service!

Review 128 (2024-10-10 - Rating: 5)
My technician, Alvaro, was phenomenal. Very knowledgeable, kind and patient. Highly recommend!

Review 129 (2024-08-22 - Rating: 5)
Travis was very friendly, professional, and informative! We appreciate him helping us.

Review 130 (2024-03-15 - Rating: 5)
Roto-Rooter was an excellent company to work with and my technician (Nick #6074) was excellent. He explained everything to optimize my sewage problem and went far and above my expectations of clean up. He also made it a point to give me advice on preventive care to minimize future clogged drains.

Review 131 (2025-01-02 - Rating: 5)
The service techs were very polite and professional. We are pleased with the service and we will definitely recommend Roto-Rooter to anyone that needs plumbing work. Thanks for helping us on a holiday, we greatly appreciate it.

Review 132 (2023-11-13 - Rating: 4)
I was unhappy with the first guy that came to our house so I called and they sent out someone else the next day. The second guy was so professional, helpful, informative and overall, outstanding at his job. He walked me through everything he was going to do and explained everything at length and made sure I understood. He gave many recommendations on products that would be helpful to me in the future.

Review 133 (2023-08-12 - Rating: 5)
Notifications should be more accurate, text message I received said they would arrive at 10:00 but he was there at 9:15. I’m glad we didn’t miss him (He was kind enough to wait for a few minutes). Gabby was quick, clean, and professional. He explained pricing and options clearly and I felt that everything was worth what was charged. Our root intrusion will likely need regular maintenance so we will definitely be asking for Gabby again (if he’s not in charge of everything by then, seriously give this man a raise).

Review 134 (2023-12-08 - Rating: 5)
The service tech we had did a great job. He was professional and very knowledgeable about what was to be done. He also was very personable and we enjoyed having him in our home. Will definitely use Rooto Rooter if needed again.

Review 135 (2024-03-20 - Rating: 4)
Update: Customer service called me the next day and said they reviewed the expectations with that plumber, apologized for the experience and refunded me the money. Good customer service goes a long way.I was not pleased with the plumbers behavior during his visit to my home. While he did fix the issue with the sewer, there were many things that were concerning throughout the time he was in my house. He asked to use my restroom at a time he was not able to flush, which was uncomfortable. Additionally, I found him using my electrical tape to fix the equipment he was using without asking permission. The fact that he also asked to use my trash bags and paper towels seemed unprofessional. Furthermore, leaving boot prints on the floor after walking on a floor that had sewage backup on it was not appreciated. Despite the problem being fixed, I would not recommend this plumber due to these issues.

Review 136 (2023-09-26 - Rating: 5)
There is never a good time for plumbing issues; however, there pretty much couldn’t have been a worse time as my husband is just recovering from surgery. I called Roto Rooter and they said someone would be out within two hours. It was no time at all before Steven was here, knew what the issue was, and had things fixed before we knew it. I’m so thankful for his quick and professional response. We would highly recommend them.

Review 137 (2024-10-17 - Rating: 5)
Alcee from roto rooter did fantastic job, completely satisfied. will ask for him when next plumbing problem happens

Review 138 (2024-05-22 - Rating: 5)
Zack and Eddie came by and fixed the problem like it was a piece of cake. Super kind and professional, they informed me of steps I could take to keep the drains flowing. Highly recommend them!

Review 139 (2024-10-19 - Rating: 5)
Great customer service! So happy to have my kitchen sink working again! Thanks so much!

Review 140 (2024-06-12 - Rating: 5)
Conner came out And fix the problem in a timely, imp, professional manner. He was great to work with super friendly and kind would recommend their service anytime!

Review 141 (2024-10-17 - Rating: 5)
Shawn was fast, professional, and extremely helpful. I will request him for my next toilet replacement.

Review 142 (2024-11-22 - Rating: 5)
The representative was very professional and very accommodating. I especially appreciated information he provided for future problems.

Review 143 (2023-12-18 - Rating: 5)
Robert and Matt arrived within the appointment window and both were very courteous and professional. All work and costs were explained upfront so there were no suprises once the job was completed. Warranty and contact information were provided and work area clean up was excellent.

Review 144 (2024-02-09 - Rating: 5)
They gave me an estimate for a job that would take about an hour. It actually took 4 hours, without any extra charge. The guys worked hard and professionally. This is the second time I have used RR and have been pleased with the work.

Review 145 (2023-12-02 - Rating: 5)
He has great customer service especially we had something in common..(motorcycles) and he has great Intel on a new stopper for my pipe cause he didnt have the right size. And I understood no ones perfect. But hes a truly good guy and fast.👍

Review 146 (2024-03-12 - Rating: 4)
Jeremy was very helpful and knowledgeable of both the company’s products and how to determine and treat my plumbing issue. expensive for just snaking my water main ($440) but, jeremy showed up to help only an hour after i had called. super fast emergency response was super helpful

Review 147 (2024-03-14 - Rating: 5)
Had a clogged bathroom sink I was messing with for a long time. Snaked it and put chemicals down it with no luck. Mike had it fixed within an hour and it comes with a 6 month warranty. Was very reasonably priced as well. Would recommend.

Review 148 (2024-04-03 - Rating: 5)
My technician was very good. He explained what was going to happen and what to expect after the completion of the service. He treated my home with respect and made sure the area was clean when finishedI am pleased with the results.

Review 149 (2024-01-12 - Rating: 5)
Hassan and his partner did a great job explaining the issues we had with a clogged sewer drain. He was prompt but thorough in diagnosing the problem. I feel comfortable knowing the drain is clear and how to prevent it in the future. Highly recommend!

Review 150 (2024-03-12 - Rating: 5)
The cleaning was easy to schedule. Dispatchers kept me informed on when they would arrive. The men were respectful and kind the entire time they were in my home. They also gave me plenty of tips on how to prevent future issues!

Review 151 (2024-03-14 - Rating: 5)
Dustin and Alex were great. They explained everything in detail and got right to work. They were able to clear the drain and gave tips for keeping it open and flowing. We had tried other drain services in the past and had learned that Roto-Rooter was the only company that was actually able to take care of this bar sink drain. Well call down for all of our drain needs in the future.

Review 152 (2024-05-24 - Rating: 5)
My outside drain was overflowing with inside waste water. Had a great experience with Reggie, he was extremely polite, worked on it for two hours, it was filled with tree root he explained everything to me. Good experience!

Review 153 (2023-11-15 - Rating: 5)
We had a great experience with our Roto-Rooter technicians. Danny was super knowledgeable and fixed our issue really quick. He took the time to walk me through what he was doing and why and was super professional and helpful.

Review 154 (2024-06-02 - Rating: 5)
Had great service on a very hard to open drain. He had to try several different things to get it open. Two other people had worked on it with no success so I really appreciated the good job he did.

Review 155 (2023-11-24 - Rating: 5)
Justin was GREAT! Was very polite, professional and got my sewer line unplugged. Will call Roto-rooter for any future problems I may have. The service call and work was reasonable in price. Thank you

Review 156 (2023-10-22 - Rating: 5)
Dustin worked well with me to diagnose the problem and resolved it as quickly as could be expected. He then went the extra mile to ensure there were no other issues. The roto rooter warranty was explained thoroughly and flat rate pricing was stated clearly and was honored without question.

Review 157 (2024-10-16 - Rating: 5)
Great service. Fast, clean, and on time. Danny did a great job, thank you.

Review 158 (2023-12-13 - Rating: 5)
I am beyond pleased by everything Eddie did tonight, I feel like he pulled off some serious miracles. He improved aspects of our plumbing that we didn’t even know could be fixed. He also has a great personality and I loved how he was able to identify what was going on as well as explain it to us non-plumbers. He deserves 10 out of 5 stars!!!

Review 159 (2023-12-02 - Rating: 5)
Dustin was our technician and he was wonderful. I have used them numerous times and have been very pleased each time. They even came out on Thanksgiving night and did not charge me an extra fee.

Review 160 (2023-09-27 - Rating: 5)
Chris quickly assessed the issue and explained likely causes. He then quoted an accurate price. He thoroughly explained what he was going to do and what to expect. He reviewed the work he did with us in easy to understand terms. He explained what the warranty covered and length. He told us what to expect from an included camera follow up service and restoration team estimate. He is the consummate professional.

Review 161 (2024-03-31 - Rating: 5)
I have been a customer of Roto Rooter for 25 years. The plumbers are GREAT in every aspect. Customer service is very polite and very helpful. Thank you Matt and the entire team.

Review 162 (2024-10-17 - Rating: 5)
Great job and Im very happy, very quick and knowledgeable, I would recommend to anyone needing service!

Review 163 (2017-06-29 - Rating: 5)
Shawn was excellent. He battled with my old home to install a new dishwasher flush with my cabinets and move an old gas line in order to make our new stove flush as well. Our old house with its shifted cabinets made things difficult, but Shawn kept his cool and figured out how to make it all work. Im very pleased with his expertise and the end result.

Review 164 (2024-01-27 - Rating: 5)
I have used Roto Rooter for all of my plumbing work since I moved into my house 10 years ago! They have wonderful technicians! They inform you of the work they’re doing and explain why.. They also give me a Military Discount which makes the price even that much better!

Review 165 (2023-10-09 - Rating: 5)
I am one of those people who do not like calling the big companies but I must say I was very pleased with my technician specialist Eddie. He explained everything to me and even gave me some tips on other issues I had. As a single women trusting in someone to give us fair and truthful information without draining out pockets is hard to find. Thank you Eddie you just made me a long term customer with Roto Rooter.

Review 166 (2023-09-27 - Rating: 5)
I know most people go out of their way to write bad reviews and honestly I believe really thorough work should be written about as well. Sam Thomas, tech #8738 was not only professional but he was knowledgeable. Sam was very engaging with us, he asked questions and tested ideas. He didn’t just come over and do the quickest thing possible and left. I actually feel like he cared and to a customer who just bought a home all I wanted was someone who cared enough to take the time to evaluate the situation and access properly. Sam was tidy, didn’t leave anything behind. My first run in with this company wasn’t the best, but Sam saved it! Thank you so much!!!

Review 167 (2023-10-30 - Rating: 5)
My basement floor drain backed up and we werent able to run water or flush the toilet without making matters worse. We werent able to get a technician same day, but they got to us first thing the next morning. Dispatch kept us updated throughout the wait. Thomas did an outstanding job finding and clearing the blockage...and let me hang out to assist so I could ask questions. He was very knowledgeable and patient, and helped to ease a panicky situation. Highly recommend!

Review 168 (2024-10-29 - Rating: 5)
Had Mike come out and did a great job, no issues no damages polite and efficient... Ask for Mike!

Review 169 (2023-12-10 - Rating: 5)
Justin was absolutely awesome!! He was completely professional, thorough, and took the time to carefully explain the process, what was needed, and video of the issue to be resolved. A surprisingly positve experience, for addressing such a nasty problem. Highly recommend!

Review 170 (2024-09-16 - Rating: 5)
Jeremy was so informative and very nice to talk with! Answered all my questions and was very professional and timely!

Review 171 (2023-12-16 - Rating: 5)
All around stars! Great communication when I called! I needed to change my time, it was hassle free!Tech arrived early, he was super knowledgeable and took care of everything quickly! I’m pleased with the service! Thank you!

Review 172 (2023-12-10 - Rating: 5)
My Tech was so professional helpful it was freezing cold outside. He stayed as long as he could to help me with my issue of a backup drain Eventually hed got it done 2 hours later. My wife and I were so pleased and happy that The rotor rooter technician save our day.

Review 173 (2023-10-22 - Rating: 4)
Reggie Taylor and Vern(I think) did an amazing job. Very professional and were great to communicate with before and after the clean up. It is my 2nd time dealing with Roto Rooter since 2018. Yes, I will call them again because of their techs and service

Review 174 (2024-03-18 - Rating: 5)
Technician was very polite, knowledgeable and explained the whole process. He dispatched the blockage quickly and displayed great professionalism. We definitely recommend this company

Review 175 (2024-08-27 - Rating: 5)
Jeremy was quick and efficient. Same day service. Lines cleared and a concise plan moving forward. Thanks

Review 176 (2024-03-09 - Rating: 5)
We had an emergency at our brand new apartment building two weeks ago. We called several plumbers “on call” none were helpful. We called Roto Rooter and we had a big issue and the technician was not going to stop until he had the blockage out, and he did. We can’t thank Rotor Rooter enough and hands down has the best service and we appreciate and will now only use your Roto Rooter services. Very satisfied