Roto-Rooter Plumbing & Water Cleanup

Located in Saint charles, Missouri

Address: 3715 Mueller Rd Ste A, St Charles, MO 63301, United States

Phone: +1 636-724-7350

Rating: 4.9

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-07-29 - Rating: 5)
We had an emergency sewer backup and Justin came out quickly. He explained every step of what he was doing, worked with me on price, and was friendly and courteous throughout. He even showed me the camera footage of the pipe so I could see future problems. We will definitely call Justin from now on

Review 2 (2025-01-03 - Rating: 5)
Very professional service. They were available right away, even on a Saturday. This was after calling several other companies that offered 24/7 service only to only voicemails or be told there wasn’t anyone available until Monday.My tech, Hasan, was very knowledgeable, professional and explained everything he was finding. Most importantly he was able to clear the line and get everything flowing again.

Review 3 (2024-11-29 - Rating: 5)
Hassan was extremely professional and really showed he cared for his customers as well as his job. For him to work on thanksgiving was so unselfish of him and we can’t thank him enough to be working on thanksgiving to help clear our sewer lines. He also gave so much great advice to avoid from having it happening again due to the fact we are still in the process of replacing all our pipes. We will def refer to Hassan next time we have issues

Review 4 (2024-12-30 - Rating: 5)
We booked our appointment Sunday evening for our leaking Garbage Disposal and were able to get it replaced by Monday afternoon. The service was fast friendly and transparent. Thank you for your help!

Review 5 (2024-12-17 - Rating: 5)
Very impressed with Brian, the technician who fixed our drain problem, he was courteous, very knowledgable and went the extra mile to see that we were happy with the service. He is an outstanding representative for Roto Rooter. While I have been reluctant to use Roto Rooter in the past, thinking that the level of expertise of the Technicians was not up to par, Brian was very impressive, and will avail myself of your services in the future.

Review 6 (2024-10-02 - Rating: 5)
Zach was excellent! He did a great job explaining in detail and going above and beyond to clean out our sewer, he pulled out so many roots from our trees. Thank you Zach for coming to our house so late at night to fix our backed up pipes. We really do appreciate it! You provided top notch excellent service, thank you Zach!!

Review 7 (2024-12-28 - Rating: 5)
Hasan came out within the hour to fix our blockage. He explained everything that he was going to do and then he took care of the problem. He was polite and very nice. Great job, Hasan!

Review 8 (2024-12-01 - Rating: 5)
I had a weekend drainage issue in my basement. I thought it would take a long time to get a tech. It didn’t. My tech, Hassen arrived within an hour. He was very professional, polite, thorough and knowledgable. He seemed to really care about my drainage issue. He offered advice and informed me that I contact him if I had any further questions or concerns. I plan to request for him if I have any other drainage problems. Great service!

Review 9 (2025-01-07 - Rating: 5)
There were two drain techs and both explained the procedure. Within 20 minutes they had the drain cleared and ready for use. Excellent Job.

Review 10 (2024-08-16 - Rating: 5)
Great experience. Everyone who came out was very knowledge. They explained things during the entire process. Very friendly and honest with me. Eddie was awesome and kept working to find the issue and get it resolved. I would highly recommend these guys . They came out quickly and got the job done right.

Review 11 (2024-11-27 - Rating: 5)
Hasan was very professional, educational and made sure I understood the process of every step. He made sure I was aware of what was going on and went to the extent of putting the video of what he’s done on a flash drive for me to view. He was quick as well. Highly recommended!

Review 12 (2024-11-09 - Rating: 5)
I am writing this post for my mom Joan Moore who just had a plumbing issue. She stated that the 2 young men were very knowledgeable and gave her the correct people to get in contact with to fix the problem. Extremely professional.Yes, I will be using Roto Rooter again.

Review 13 (2024-10-14 - Rating: 5)
Zach from Roto Rooter came out very quickly on a late Sunday afternoon and save the day. Zach was amazing quick, and suggested the proper things to do to fix our clogged drain. He even was great around our kids who had a dozen questions of what he was doing.

Review 14 (2024-10-29 - Rating: 5)
Hasan came out to clean our underground gutter lines. He did a great job! He explained and showed me exactly what he did. He was very professional, knowledgeable and polite. I would highly recommend him!

Review 15 (2024-11-01 - Rating: 5)
Straight life saver! With 7 girls in my house what could, would and did happen! Justin was great, came within 45min and got me back sain. He was very professional, informative and helpful. Thanks a lot

Review 16 (2025-01-07 - Rating: 5)
Technician was extremely professional and knowledgeable. He cleaned up after himself arrived on time very happy with the service.

Review 17 (2024-12-30 - Rating: 5)
We had a root ball in our drain pipe. Justin did an excellent job, communicating every step and was very courteous.

Review 18 (2024-07-31 - Rating: 5)
I had a great experience with technician Eddie and his trainee Monty. Although they were unable to fully fix my problem (auger out piping from my main toilet) they diagnosed the problem (hard scale buildup at an elbow in the piping that led to a frequently clogged pipe). The auger couldn’t remove the scale, so Eddie recommended to get a plumber to replace the cast iron piping with PVC and took preliminary steps to set me up with the right man for the job.Both gentlemen were courteous and professional. I would easily recommend their service to anyone in need.

Review 19 (2024-08-28 - Rating: 5)
Sam arrived ready and willing to solve my plumbing issue. He was very polite and explained things to my understanding. I truly received outstanding service today.

Review 20 (2024-07-05 - Rating: 5)
We had a great experience with Eddie & his trainee this morning. They were on time, very upbeat and positive, and communicated clearly about the issue and what it would take to fix it. They created a workaround so we had a functional toilet and will return with the proper parts to fix. Their customer service was outstanding and I will recommend them to my friends and family!

Review 21 (2024-09-28 - Rating: 5)
Zach was incredible, he was diligent, made sure I saw the clear lines and communicated what the process was thoroughly. I left highly satisfied, if I could rate the experience with roto-rooter higher than 5 stars I would. Thank you.

Review 22 (2024-11-03 - Rating: 5)
Justin did a great job. He was a total professional! It’s never fun to have a backup, but Roto Rooter made the experience so much better!

Review 23 (2024-06-25 - Rating: 5)
I couldnt be more pleased with the guys that came out to unclog my main sewer line. First of all it was #Free for them to come out. Not only free, but on time as promised and started right to work. There were no hidden fees and after spending hundreds of dollars before today, I couldnt be any happier. And the work was done with a 6 month guarantee. Thank you Eddie and Zack from Roto Rooter. Highly recommend.

Review 24 (2024-06-28 - Rating: 5)
Rating: 6 out of 5 StarsJeremy Holder from Roto-Rooter provided exceptional, professional, and honest plumbing service. When my main sewer drain had severe issues, Jeremy arrived promptly, fully equipped, and explained the situation clearly. He identified major problems like root intrusion and water pooling in the line.Despite heavy root blockages, Jeremy worked diligently to clear as much of the line as possible. His meticulous approach and attention to detail were impressive. He also provided a detailed recommendation for replacing the entire sewer line, giving me peace of mind and clear next steps.Beyond his technical expertise, Jeremy was a pleasure to work with. His friendly demeanor and excellent communication made the experience stress-free. It’s rare to find such a combination of skill and customer service.I highly recommend Jeremy Holder and Roto-Rooter for any plumbing needs. His exceptional service deserves more than just five stars, earning him a 6 out of 5 star rating. Jeremy is the best in the business, and I will REQUIRE him for all my friends and family.Sincerely,Dan king

Review 25 (2024-09-03 - Rating: 5)
Our plumber Tech Zach was excellent and polite. Zach was very informative and upfront with no fluff or to pushy. Thanks for the emergency response.

Review 26 (2024-10-09 - Rating: 5)
Amazing young Man, very respectful, courteous and soft spoken. I come from a culture where respect means a lot, he delivered. Thank you Zach!Work well done! 👍🏽

Review 27 (2024-09-12 - Rating: 5)
Extremely fast response for a backed up sewer in the evening. Zach was very polite and took care of the issue quickly. Great job!

Review 28 (2024-10-07 - Rating: 5)
Zach was absolutely amazing! He explained everything to me so I would understand it. I am grateful to him for his help. Thank you, Zach!

Review 29 (2024-10-30 - Rating: 5)
The company sent Hasan out within 1 hour of my call. He was very professional, found the problem fixed it and made suggestions on how we could stay ahead of future problems. Will use them in the future for sure.

Review 30 (2024-10-02 - Rating: 5)
Samuel was early and did a great job explaining every step in his troubleshooting. Great customer service and will recommend!

Review 31 (2024-12-28 - Rating: 5)
Great services from Roto Rooter cleaning out our drain and getting our pipes flowing again!

Review 32 (2024-12-21 - Rating: 5)
The guy was so helpful explaining everything and genuinely caring about the issues. Really appreciate the prompt and kind service.

Review 33 (2024-11-08 - Rating: 5)
Hasan was great!!! , very knowledgeable, very attentive, professional and cared to make sure that our questions been answered.Great asset to this company. Keep him!!! Very satisfied!!

Review 34 (2023-12-29 - Rating: 5)
I recently had a clogged pipe in my home and called upon a plumber to resolve the issue. I was extremely impressed with the prompt and professional service provided by the plumber. Not only did they arrive on time, but they also quickly assessed the situation and efficiently unclogged the pipe.The plumber was knowledgeable and explained the cause of the clog, as well as preventative measures to avoid future issues. Their expertise and attention to detail were evident throughout the entire process, and I felt confident that the problem was resolved properly.Overall, I am very satisfied with the plumbers work and would highly recommend their services to anyone in need of plumbing assistance. Their professionalism, expertise, and excellent customer service make them a top choice for any plumbing needs. Thank you for a job well done!

Review 35 (2024-03-08 - Rating: 5)
I used Roto-rooter for a massive plumbing problem with my toilet in my master bathroom. The customer service representative on the phone call was incredibly kind and respectful. In addition, it only took 30 minutes to get someone to the house to fix the problem. The gentleman was very kind, respectful, professional and understanding. He fixed the problem very quickly and cleaned up and left. For the job that needed to be done, the price was very reasonable.

Review 36 (2024-04-08 - Rating: 5)
Gabby was very knowledgeable and professional. He was on time and explained every step he was doing along with giving me advice to help my system stay clean and free. He represented Roto-Rooter very well.

Review 37 (2024-08-20 - Rating: 5)
Eddie was great isolated and fixed the problem. In record time.Great conversation. Great personality and a 6 month warranty.

Review 38 (2024-07-06 - Rating: 5)
Eddie was very friendly and professional and knowledgeable about my issue and he explained in detail about what needed to be done! I will recommend Eddie to anyone who wants honesty and upfront pricing. Eddie is Awesome!!!

Review 39 (2024-09-12 - Rating: 5)
Technician was very professional, clean and very informative. He was on time and very courteous. He did a great job.

Review 40 (2024-10-10 - Rating: 5)
Zach was great! Considerate enough not to ring the door bell late and night and did a very thorough job.

Review 41 (2024-10-06 - Rating: 5)
They came out within a couple hours of mee calling and fixed the issue immediately. Awesome job, highly recommend

Review 42 (2024-10-03 - Rating: 5)
Zach was really good at explaining in detail why and what he was doing while fixing drains. Very respectful and efficient.

Review 43 (2024-12-29 - Rating: 5)
Justin was a great tech and extremely helpful. He provided information on the condition of my line as well as ways to keep it from clogging again. Really appreciated all the suggestions and how quickly he was able to get the line cleared.

Review 44 (2024-07-01 - Rating: 5)
The experience was wonderful. The customer service when I called, the technicians and the service we received was absolutely amazing. The techs were knowledgeable, courteous, kind and got the job done fast

Review 45 (2024-07-26 - Rating: 5)
We had a great experience! Eddie was very informative and friendly. Service was very quick and easy. 10/10 will use this service again

Review 46 (2024-06-04 - Rating: 5)
Jeremy came out and fixed out lines that was backing up. He was very nice, polite, respectful and he knew what he was doing. If I ever have to call roto again I will definitely be calling for him again

Review 47 (2024-06-15 - Rating: 5)
Roto was the only advertised 24 hour service that took my call, scheduled a technician and solved my issue. Eddie was professional, courteous, and got right to work assessing and solving the problem.

Review 48 (2025-01-03 - Rating: 5)
Hasan was great. Very polite and provided clear explanation for all my questions. Also very respectful of my home. I will ask for him by name next time I need them.

Review 49 (2024-03-07 - Rating: 5)
Had an issue with build up in sewer lateral. The Roto-Rooter tech was super knowledgeable and got the clog cleared up quickly and prevented backup. He also made some great suggestions on regular maintenance that I plan to do ongoing. Great experience in an otherwise “crappy” situation.

Review 50 (2024-03-23 - Rating: 5)
My tech was very courteous, punctual, and knowledgeable. He invested my problem throughly before he resolved my plumbing issues. He also took the time to clean his workstation once the job was completed as well as took time to educate me on how to keep the issue from arising again .

Review 51 (2024-02-13 - Rating: 5)
Great service. The two techs sent out were knowledgeable and quick. Handled a clogged toilet for me in less than 30 mins with a 7 day guarantee to come back if any issues arise again. Also reasonably priced. Overall great service from the technicians and company. Will definitely recommend and utilize these guys again. 😊

Review 52 (2024-03-07 - Rating: 5)
Our tech Stephen was very friendly and knowledgeable. He cleared our pipe clog in no time. Roto rooter also sent someone to assess damage to avoid potential mold issues following water damage. That was very helpful.

Review 53 (2024-07-27 - Rating: 5)
I have been really happy with the service I received from Roto Rooter. Each individual was kind and knowledgeable.

Review 54 (2024-01-03 - Rating: 5)
We had a great experience with Gabby!! He was very informative and explained the issues thoroughly. He was very knowledgeable. He was also training (the trainee was also great but I do not recall his name). Would absolutely recommend them both for future plumbing needs.Thanks again Gabby!!

Review 55 (2024-07-06 - Rating: 5)
Jeremy did a fantastic job. Smooth, fast, and thorough with explanation and execution of work. Highly recommended for quick job that was last minute

Review 56 (2024-11-24 - Rating: 5)
Had a backup in the house. Roto-Rooter had a very quick response time and were very helpful.

Review 57 (2024-10-03 - Rating: 5)
He was very helpful and knew what he was doing got the job done ✔️ he is really good thank you

Review 58 (2024-08-07 - Rating: 5)
Eddie did a great job. He was very polite and professional. Thank you!

Review 59 (2024-03-09 - Rating: 5)
Had a great experience with Roto-rooter at my mother’s house. Her sewer line was very backed up and clogged by tree roots. Ryan was so helpful and patient. He spent at least 4 hours trying to get the drain cleared. In the end we decided that it was going to require the hydrojet equipment to clear the roots. But I really appreciate how much time he devoted to trying to get it done that day. Also, I forgot to mention that I called 5 other places first and couldn’t get anybody out for a same day appointment. But Ryan was there within an hour of my call. I now know to call roto-rooter first! Now I feel really bad that I don’t remember the name of the man that came out the next day with the hydrojet equipment (Nick, maybe). But he was also very professional. Got the drain cleaned out and flowing within about an hour. We are so thankful for the help of both of these gentlemen. They are an asset to this company. And we have learned our lesson. From now on we will call Roto-rooter first. No need to call anyone else. Thanks, guys!!

Review 60 (2024-03-01 - Rating: 5)
My two techs were amazing! I would call Roto Rooter over any other plumbing company any day. I had just had Hoffman Brothers out the day prior who couldn’t get anything accomplished! Roto Rooter got me un clogged and back up in running within an hour and a half! Hoffman was out here over two hours and didn’t do anything! So when you need help I recommend and stand behind Roto Rooter all day!Thanks so MuchJohnathan and Danny you two are AMAZING!

Review 61 (2024-12-23 - Rating: 5)
Mr. Justin was very professional and explained every step of the repair process.

Review 62 (2025-01-02 - Rating: 5)
Very friendly and took extra effort to clean and sanitize area he worked in.

Review 63 (2024-10-11 - Rating: 5)
Prompt and very easy to work with. Service employee sent was respectful and seemed knowledgeable

Review 64 (2024-02-22 - Rating: 5)
They were able to come out within 24 hours to clear the line that was backing up and get my home back in working order quickly. They were professional and easy to work with. I would certainly call them again for any plumbing issues.

Review 65 (2024-01-02 - Rating: 5)
New Year’s Eve 2023, 5 pm our basement drain backs up… what to do??? We had replaced part of our lateral line in 2002, and our sewer stacks and sewer line in 2019, so we hoped it was just tree roots close to the street. What we needed was help fast (new year’s day party) and answers to what we r wrong where? Enter Kyle (expect to see him on the cover of Time magazine, Person of the Year edition 2024) who carefully checks out the infrastructure for clogs and clears them with tools we don’t own and expertise we don’t have. That’s why we hired him, and he delivered all the service we needed plus the service we wanted and we will love him forever and ever. Thank you for your everyday help on a holiday!

Review 66 (2024-01-03 - Rating: 5)
Danny was the best plumbing technician ever. He solved the problem and definitely knew what he was doing. Someone needs to give him a raise. Company is a little pricey but worth every cent. The job will be completed correctly

Review 67 (2024-04-16 - Rating: 5)
I think our plumber/technicians name was JD. Discovered leak in the house. He responded within the hour. Difficult location and circumstances but was still able to replace the problems. He gave a thorough explanation of what he did and why. 5 stars!!!

Review 68 (2023-12-27 - Rating: 5)
Had a P & V valve go bad on our hot water heater the Friday before Christmas. Called & got scheduled & within a hour TJ was out, replaced the valve & saved Christmas! Excellent service in such a short time! Very much appreciated!

Review 69 (2023-06-10 - Rating: 5)
Carl was extremely friendly, professional and knowledgeable with all of our plumbing repairs and replacements. We have him coming back to replace the water heater. RotoRooter is our go to plumbing company. We really appreciated his great work! Thank you for your long day of work at our home today.

Review 70 (2023-07-25 - Rating: 5)
Called roto rooter for a clog outside of home and Jim called within and hour and was here within 30-40 minutes of his call as he stated. He was very professional and cleared the clog in no time. He gave us tips on how to maintain clean sewer pipes and products for our 1950 built home and the best things for our pipes.

Review 71 (2024-09-23 - Rating: 5)
Sam was our technician and was very professional, efficient, and thorough! Highly recommend

Review 72 (2023-03-08 - Rating: 5)
We had a kitchen sink drain clog. Jazz, our technician, was very helpful in diagnosing the issue and walked us through what the fix would be. He was very friendly throughout the process, kept his work space clean and cleaned up after the work was complete. I would highly recommend Jazz as well as the local Roto-Rooter team.

Review 73 (2021-11-11 - Rating: 5)
Brandon who came in to show us how far the damage went was professional, knowledgeable and thorough. He was helpful in getting all of the services set up and followed up to insure contact was made. Great guy and Roto is lucky to have him! The Water clean up and restore team were awesome! Chris, Dan, Roger and Trey were also very professional! They were respectful of our home and the items. They gave us a detailed account of what they were going to do, how long it would take and also had excellent work ethic and follow through . We can’t thank them all enough for helping rectify the sewer backup damage and all of the support they gave us during the process! Great job and great people!

Review 74 (2023-08-19 - Rating: 5)
We had a call on a Friday night at 10pm. Our technician Samuel was excellent and very professional. The service was great and the price was reasonable considering he had to snake out some pipes in a 60 year old house.

Review 75 (2024-01-23 - Rating: 5)
Great experience working with roto-rooter. The plumber I worked with was very knowledgeable , answered all my questions and completed the job with no issues. Will definitely be using again.

Review 76 (2024-08-10 - Rating: 5)
Eddie Hughes was fantastic. Took care of my problem, explained everything to me and left the area spotless.

Review 77 (2023-12-28 - Rating: 5)
We had an emergency sewer back up and Roto Rooter waa able to send a plumber, Kyle the same day. Kyle waa kind, courteous and did a great job opening our sewer line and fixing the back up. The price waa reasonable and now we have clean, healthy water again.

Review 78 (2023-06-05 - Rating: 5)
I set up appointment on line on a Sunday afternoon.They were at my home at 8:00 the next morning.Completely professional and very nice.Got right to work on our issue and cleared our sewer line. They explained everything that was happening.I would recommend this company to everyone!They really seem to care, which is something you don’t find in companies any longer.

Review 79 (2024-01-21 - Rating: 5)
My technician was Kyle Kieves #1514 . He was fast, clean, thorough and very informative. I would recommend Roto-Rooter to anyone anytime. Lisa B

Review 80 (2024-02-21 - Rating: 5)
The service tech was a very nice man. It was an emergency call out and he was here within about an hour so that was great. He finished the job quickly too.

Review 81 (2023-04-09 - Rating: 4)
Tre Harrington was very professional, fast, and friendly. I was surprised at how long it took to dispatch a technician to my house. I called at noon, they scheduled me between 1pm-5pm. However, they were unable to get anyone out to my house until after 9pm. The service itself was great and I would recommend to others.

Review 82 (2024-12-28 - Rating: 5)
Stayed late so he could get to our job and fixed the issue.

Review 83 (2023-08-27 - Rating: 5)
I am so grateful for the 24-hr on call service provided by Roto Rooter. We had an emergency during off hours and someone was able to come within a few hours. Its nice to have peace of mind to use our plumbing again.

Review 84 (2024-09-24 - Rating: 5)
They came out immediately and the Tech was very friendly and helpful

Review 85 (2022-11-17 - Rating: 5)
Had an issue with my basement drain backing up sewage into the basement. Within 45 mins of my initial call at 7pm on a Wednesday, our technician (Jazzon) arrived. He was extremely professional, respectful of our property and courteous. Made a quick assessment and was very upfront regarding pricing before any major work took place. He worked very efficiently and gave us a good breakdown of the work that took place. We are very happy with our service

Review 86 (2024-03-05 - Rating: 5)
Steve Brough helped get outside drain unclogged and explained in great detail on what the issue was. After clearing the drain he helped get a camera inspection setup to help identify issues and help to make sure we don’t have issues again.

Review 87 (2020-02-15 - Rating: 5)
RotoRooter has always done well by us. Our old house has really been having a Lot of issues over the last two years, and each new thing has been dealt with quickly and professionally. These technicians almost always arrive very early in the time window youre given. All have been very kind. Ray and Tim know our home all too well by now and are absolutely awesome guys, we always request them if possible. Micheal was out to fix a burst pipe this morning and was super fast! The prices have been reasonable for the hard work and excellent results, cant recommend them enough.

Review 88 (2024-11-23 - Rating: 5)
Hasan was very friendly and efficient and fixed the problems we were having.

Review 89 (2022-10-07 - Rating: 5)
I called for an emergency sewer clog service. A technician arrived within 45 minutes.He was personable, knowledgeable and explained everything to me thoroughly. I had root problems in the sewer line.I knew my sewer could be unclogged, but I was especially impressed by the service technician that was sent. Great personality and seemed genuinely happy to have helped.

Review 90 (2024-09-03 - Rating: 5)
He was on time very professional and quick work. Great job 👏 👍

Review 91 (2023-12-12 - Rating: 5)
The plumber and technicians were very professional and made sure the water was completely gone from the sub floor before removing the machines. I recommend Roto Rooter to anyone with plumbing needs.

Review 92 (2024-11-09 - Rating: 5)
Everyone was extremely professional and the work was done quickly at a low cost.

Review 93 (2020-10-13 - Rating: 5)
We had a block on our sewer lines causing a back up in my tub and toilet (which we had cleaned out previously in May by another company) so I called Roto Rooter at 10:00pm and they came out the next morning. Steven, was our technician and he was super professional and very friendly. He talked me through the process so I knew what he was doing. If I need services in the future I will be sure to request him again! It was more expensive than the previous company but they get the job done better and the 24/7 6 month warranty is well worth the price! I am a very satisfied costumer.

Review 94 (2019-07-20 - Rating: 5)
We had an appointment set up for service that would occur by l 1pm. To our surprise the serviceman called about 930am on his way, which was great. Glenn Roeder #4588 was ready to tackle our situation. I explained what the problem has been and what we thought might help. He listened then told us what would be entailed and the price for what he was going to do. His information was thorough and honest. He worked efficiently with good communication skills.We would recommend him and your company to others with no hesitation. Job was successfully completed to our satisfaction. No problems.

Review 95 (2023-04-15 - Rating: 5)
Appreciate Carl H. for his professional service and expertise! Carl is the most efficient and experienced tech! He always goes above and beyond to explain issues/repairs. He is truly a GEM and asset for Roto-Rooter! He is definitely exceptional. Thank you!

Review 96 (2024-12-29 - Rating: 5)
Hasan was on time. He explained the process and successfully addressed our problem.

Review 97 (2022-10-20 - Rating: 5)
Our technician Brian Watson was so helpful, informative, friendly, and worked hard to resolve our problem. We were so appreciative of how polite and communicative he was, and really felt we were in good hands the whole way through. Thanks Brian for being so fantastic! You really are an amazing representative for your company!

Review 98 (2019-08-22 - Rating: 5)
My experience today with Roto-Rooter was exceptional. While it was unfortunate that I had a main sewer line back - up, I couldnt be more pleased with the quality of service I received from the technician (#2624) who responded. He was professional, courteous and had a pleasant personality. He took the time to explain service options available to me but allowed me to decide. He also took time to explain future options for me to consider. This level of customer service (very personable) is difficult to find in todays service field.Im also happy to say that my main sewer line is flowing free.Job well done!

Review 99 (2024-11-01 - Rating: 5)
Excellent service. Very knowledgeable & explained the problem & solution thoroughly.

Review 100 (2022-10-20 - Rating: 5)
We called several places and did a lot of research. A lot of the other companies we had to chase them to get an appointment so we moved on. Roto-Rooter got someone out to us in less than 2 days. The specialist (Carl) was knowledgeable, personable and fast! The installation was done and he was kind enough to look something else while he was here. Absolutely will call Roto-Rooter if that other issue comes up.

Review 101 (2022-11-09 - Rating: 5)
Cecily Tech#8424 was sent out on a clean-up of a previous service call. With her apprentice, she completed the necessary service successfully and remediated issues from the previous call. She was confident, competent, methodical with a tricky issue/configuration in my home drain system with my upstairs sinks. She preserved the reputation of Roto-rooter and took measures to protect my property. Protective measures and cleanup after her work was excellent. I emphatically recommend this technician.

Review 102 (2023-04-20 - Rating: 5)
Tim showed up early and handled the situation perfectly. He thoroughly examined the source of the issue and answered all of my questions and concerns. He also notified my husband and me of a tax paid service offered by the City to help with our problem. I would highly recommend him to anyone who has an issue. Bravo Tim with Roto Rooter…

Review 103 (2024-09-02 - Rating: 5)
Great response time and very friendly and knowledgeable technician. Fair pricing 5/5

Review 104 (2020-01-05 - Rating: 5)
We had a backed up sewer drain with a real mess on our hands and Roto Rooter was the only company we could get out in a timely manner to get us fixed up. Brian W. was just great! He took the time too be thorough which involved doing the drain clean out twice, was very friendly while focusing on the job, gave us great feedback on next steps and was just a service worker I felt comfortable with having in my home. I hope to never have this issue again but if I do I’ll look for Brian because I know I’ll get great service.

Review 105 (2018-06-07 - Rating: 5)
I was extremely pleased with the service provided. The response was quick and the cost was very reasonable. The technicians were very nice and completely professional. They arrived within an hour of my initial call and had me all taken care of in just a little over an hour. Reggie #5212 and his partner were really great, and a lot of fun to chat with. I would definitely recommend them to anyone and wont hesitate to call on them again if needed.

Review 106 (2024-06-24 - Rating: 5)
Justin was great! Friendly, explained what he was doing, quick and left no mess.

Review 107 (2019-11-16 - Rating: 5)
We just used Roto-Rooter for the first time today and we are very happy with the service we received. Our Service Technician Eddie (#5944) was very friendly, professional, and he took the time to explain the issues to us. Our problem was a difficult one to fix and he worked very hard to resolve it. He saved our kitchen plumbing!! We appreciate the exceptional service he provided us with today.

Review 108 (2022-10-21 - Rating: 5)
My service technician Christian R (8141) was amazing very knowledgeable and professional. He fixed my water back up issue. Definitely will only use him if I have any further plumbing issues. Super polite on time and clean. A+++

Review 109 (2023-07-03 - Rating: 5)
My shower would not stop running despite all of my attempts. I called and they immediately dispatched Lakisha to my home. She was on timez very professional and so fast! I am beyond happy and will definitely go back to roto rooter! Thank you so much for your fast service Lakisha!

Review 110 (2024-07-26 - Rating: 5)
Eddie was polite, friendly, efficient - couldnt have asked for anyone better.

Review 111 (2020-01-15 - Rating: 5)
Could not be happier with the service we received. They had someone at our house in less than 2 hours after calling without extra charge like most other companies. The techs. Glenn & Brett were very nice and kept us informed on everything they were doing. Would not hesitate to recommend Roto-Rooter to anyone.

Review 112 (2019-12-22 - Rating: 5)
What can i say...one call and within 10 minutes a Roto-Rooter inspector was at my home. He assessed the problem quickly and called my technician whose name is Terry to snake my main line outside running to my house. Terry arrived within 2 hours. He was very respectful and easy to understand. He got the job done! I sent him home with some cookies:) First time using this company and so glad i did.

Review 113 (2022-10-22 - Rating: 5)
The guy who came out was super professional and he walked me through the process once completed. This is the second time Ive used roto rooter and have been extremely happy with the results both times. I called this morning before 8 and a technician was at my house within the hour.

Review 114 (2019-10-23 - Rating: 5)
Our service technician, Hasan, was extremely knowledgeable. He fully explained every bit of work he recommended with a price up front. He clearly knew what he was doing. He finished the job quickly, left no mess, and gave us advice on how to care for our system moving forward. Roto Rooter had a service technician to our home within an hour which was very appreciated.

Review 115 (2019-09-18 - Rating: 5)
Reggie and James arrived within 45 minutes of my call. From the time they got out of the vehicle they were professional and friendly. They listened intently while I explained the problem and then went to work. They provided options and a recommendation. They resolved the problem quickly then cleaned up leaving the area cleaner than they found it! They also explained their Pipe Shield product and how it can help combat future problems. I have always been pleased with the work Roto-Rooter has done but this team was the best. I highly recommend calling this team. Do not waste time trying to fix your drain problems, just call Roto-Rooter! Thanks!

Review 116 (2019-05-21 - Rating: 5)
Their service was absolutely tops in all ways. They arrived an hour and a half into the 4 hour window and were highly informative and professional throughout. This was a tough one since it was dual sinks connected and not originally install using a good practice so snaking out the drain was difficult. They got it done in good time and made and left no mess. Would definitely use Rotorooter again if needed and highly recommend them. Price is in line with (and a bit below actually) what others report online.

Review 117 (2019-11-01 - Rating: 5)
Zach showed up a few minutes earlier than estimated, gave me a tentative price based on his review of the job. After he started working, the job was easier than he thought it would be so he lowered the price accordingly. Zach was thorough in his work and explained what he had done. Very happy with Zachs work and the prompt response. Also, Roto Rooter is offering a 10% discount to customers who donate 2 cans of food, a very generous policy.

Review 118 (2019-10-26 - Rating: 5)
Called late morning on Saturday....within two hours the young gentleman was at our door ready to tackle our issue. He explained the different options & the cost of each...we made our decision & he was off after the problem. It took him at least 2 hours to work all the lines....I feel he did a very good job! Were back in business...thank you Roto-Rooter!!

Review 119 (2022-12-17 - Rating: 5)
We had them come out in July to replace our sump pump during a heavy rain storm. They showed up same day and fixed it quickly. In December we discovered a crack in our flow valve causing the water to spray out. We called again this time Brian came out and took his time to assess the problem. Since he did not have the part on the truck he ran out to pick one up so that he could make the repair in the same day. Best part was everything was covered under warranty. Would definitely recommend to others in a similar situation.

Review 120 (2024-07-28 - Rating: 5)
Justin was great and very professional, I’ll recommend him anytime.

Review 121 (2022-11-10 - Rating: 5)
Jazzon was punctual, professional and did a great overall job in a timely fashion with no disruption to my home setting. Fixed the problem and was polite and encouraging. Would gladly use their services again.

Review 122 (2023-12-27 - Rating: 5)
Dan took care of a sewer lateral clog in under 30 minutes that had another company stumped even after 3 hours of work. He was professional, easy going , and cool dude as well.

Review 123 (2013-11-04 - Rating: 5)
Had a great experience with Roto-Rooter. Called the St. Charles office, and they got a guy out to us within an hour. Our technician, Gary, was very friendly, helpful, and knew what he was doing. Got our main drain unclogged quickly and has been working great since. He honored the coupon from online. I would definitely recommend to my friends!

Review 124 (2022-11-20 - Rating: 5)
Brian with Roto-rooter came out on a Saturday night to clean out our sewer line. He worked very hard for over an hour to clear our line. He offered lots of good advice about preventing future issues and went well beyond what was required for the job.

Review 125 (2019-11-28 - Rating: 5)
Glenn and Mike were incredible. They were faced with a huge problem and kept working on it for many long hours until they resolved it. I couldnt use my toilet, washing machine, bathtub, etc., and I was very worried. The cost was reasonable, also! I also would like to mention Scott Hespen, who inspected the carpet and walls. He explained everything to me perfectly. He was wonderful, also. I give Roto Rooter the highest rating and recommendation!

Review 126 (2019-10-13 - Rating: 5)
Had backup in main lateral line on Saturday. Called up and had a tech at the house within a few hours. Jason was very professional and helpful as he worked to resolve the issue. He tried several different cutting heads to try and remove the blockage. The problem was not only roots but broken clay pipe. Going to need to get a jet service and camera to determine exact issue. Jason was helpful in getting this setup for next day. Thanks for the quick response and professional service!

Review 127 (2018-01-17 - Rating: 5)
The woman I spoke with to set up for a technician to come to our home was very friendly and understanding and patient while I was explaining our issues. That is definitely something you don’t get much of in st. Charles county so when I do interact with a customer service specialist I am surprised when they are actually concerned and polite. I appreciate this very much.Next, the floor restoration estimation man came over within about twenty minutes of my making the call and he also took his time and answered every question and gave us great advice and feedback about our situation.The plumbing technician, Reggie, came over and unclogged three of our drains and was wonderful. He was informative, answered all my questions, didn’t rush to leave even though it was late and some of the work he had to do was outside in below freezing weather. He had a great attitude and was funny. I will request him any and every time we need to call roto rooter.I am very glad our whole experience with roto rooter was as pleasant and easy as it was. They helped put me at ease about our piping problems and were incredibly helpful in every way. To speak with and interact with three different employees, who perform different jobs, and to receive patience, information, advice, and great work on all parts, I really think that says quite a bit about the company itself. Thank you!

Review 128 (2019-10-18 - Rating: 5)
Brenden your technician (0092) did a great job of unstopping my kitchen sink. He was polite, friendly, thorough, and efficient. Your scheduler was great at getting someone to my place as soon as possible, and I was happy with the service that was provided. Thank you for a job well done.

Review 129 (2024-10-09 - Rating: 5)
Zach did an awesome job. Give that man a raise!

Review 130 (2021-02-26 - Rating: 5)
Roto Rooter was great to work with. They were quick to respond to our request and sent someone out within hours. Danny kept us updated throughout the whole process and went the extra mile to explain to us what all was going wrong with our system. We will definitely use them again in the future.

Review 131 (2015-12-04 - Rating: 5)
I requested a service call online through the Roto-Rooter website and was contacted the next day by the dispatch office and they sent out Raymond, who was prompt and professional and gave me a complete estimate for servicing my kitchen stack back up. I wanted to think about the service for a few days and called them back 1 week later and Raymond came back out the next morning and took care of the drain, equipped me with the necessary cleaner/enzymes and instructed me on preventative maintenance and future use. Had a nice chat with Raymond and he helped protect my carpet and property while snaking the drain. Overall a great asset to your team, and I will call back with the next problem I have. Thanks for the great service, Ray.

Review 132 (2024-03-31 - Rating: 5)
Technician arrived promptly. Job was done quickly and problem solved. I would both recommend and use this business again.

Review 133 (2024-06-24 - Rating: 5)
Tim from Roto-Rooter was great. Friendly, quick, and explained the issue very well.

Review 134 (2024-01-04 - Rating: 5)
Gabby at roto-rooter is a true professional. He is extremely knowledgeable and explained everything in terms that a regular person can understand. I will use roto rooters every chance I get because of people like gabby

Review 135 (2019-05-20 - Rating: 5)
Tim and Mike did an amazing job. Not only were they extremely friendly, they also explained everything they were doing, what caused my problem, and proper maintenance to help it not happen again. It was very clear that I didn’t know anything about the issues I was having or how to prevent them however they showed no judgment. They cracked jokes with me and made me feel like everything would be okay, and it was! They did a superb job and needless to say in the future, Roto-Rooter will be the first one I call.Thank you Tim.Thank you Mike

Review 136 (2018-04-05 - Rating: 5)
We had wonderful service from the receptionist who answered my call to the plumber who came to our home. His name was Ronnie, and he was excellent. He came the day we called, he called us ahead of time and arrived exactly on time. He complimented our new daughter and was personable, telling us about his family, all the while working quickly and efficiently. I hope we never have to a back up as badly as this again, but if it were to happen, we would absolutely use this company and request Ronnie!

Review 137 (2023-06-01 - Rating: 5)
Once again, amazing customer service!! Carl came out right away and completely fixed my problem that our other master plumber totally botched. Carl was very nice and quick!! I will keep using this company!!

Review 138 (2019-08-08 - Rating: 5)
I called early in the morning and was told I’d have someone that afternoon. A few hours later, I got a call from Chad saying that they were super backed up and couldn’t come. I explained that it was an emergency since we had someone coming to watch our pets while we were out of town the next day and, despite my likely less than friendly tone, Chad was able to find someone to come do the job.The two gentlemen that came, Raymond and Brandon, were great. They came out at the end of a long day to fix my garbage disposal and were so patient and kind. I am super appreciative. They did a great job. I strongly recommend them.

Review 139 (2021-04-13 - Rating: 5)
Technician, Jamie, did a great job of unclogging our kitchen drain stack from the basement! He cabled the line all of the way to insure it is open and flowing well. He explained what he was doing, cleaned up well, and did not try to charge extra things. I used the $75 off coupon found on the website. There’s a 6 month guarantee on the work. We’re very happy with Roto Rooter’s service!

Review 140 (2018-12-01 - Rating: 5)
Zach #0580 was on time and he did call ahead. He fixed my flow problem very well and fast. This guy was clean when he arrived and was pretty clean when he left. I have had other plumbers NOT so much and did the same job as he did. He was very professional and very polite. Everyone will like and trust this man in their house. This guy knows his job and did it well.

Review 141 (2020-10-18 - Rating: 5)
Eddie Hughes was amazing. He was very thorough, explained multiple times in detail including right before he left the notes he had given us for next steps forward on the sewer line and pipes, fixed the clog, and worked with us on a fair price based on the work we had already attempted in servicing the clog. Would recommend him to anyone that uses Roto-Rooter.

Review 142 (2020-10-29 - Rating: 5)
Hason our tech called ahead, showed up in the window he agreed to and was professional in every way. I appreciate how he cleaned up every step as he did it. He explained everything action as he did it and answered every question we had. He’s is outstanding at his career and will keep us a Roto Rooter customer based on the level of service we received from him.

Review 143 (2020-06-26 - Rating: 5)
Had AA unexpected backup. Rotor rooter was there within 2 hours. That technician that showed up name was Mike and he was extremely professional and very friendly. Explained everything he was going to be doing and why. And then he did just as he said he was going to do. He made sure everything was fixed before he had left and he even helped clean up some of the mess without us even asking. Highly recommended!

Review 144 (2022-03-19 - Rating: 5)
Christian did our service today and was a pleasure. He was courteous, careful and kind. Hes very knowledgeable and gave me a few pointers. We had a clogged kitchen drain but he had it fixed up in no time. Thank you again!!!

Review 145 (2021-02-24 - Rating: 5)
Price was higher than I’d like, $375 for fixing a clogged kitchen sink, but I’ve been quoted higher. The 6 month warranty and the expertise make it worth it. Our technician (Jamie/Jamey, don’t remember the correct spelling) ran the snake a few times, since he wasn’t seeing indication of the clog being fixed. Had I rented the same equipment (and figured out how to use it), I would’ve ran the snake one time, then been frustrated when the clog was still there. The job was done well, very quickly, and the area was cleaned when he was done. Would recommend or use roto rooter again.

Review 146 (2024-05-29 - Rating: 5)
The staff was really helpful and friendly. They do things in a timely manner. Jeremy provided quality work.

Review 147 (2024-03-02 - Rating: 5)
Our technician was very knowledgeable and professional. He fixed the problem very quickly. We would definitely ask for him again.

Review 148 (2022-03-03 - Rating: 5)
I’m so happy that I called Roto Rooter 1st . They scheduled an appointment for the same day . Christen arrived on time and was most professional, courteous and compassionate. He was able to identify the issue of a seriously clogged drain in my basement and went to work right away to fix the problems.Also , Leon , the restoration technician arrived and he too was amazing . Both gentlemen were very concerned for my safety as there was water floodrf

Review 149 (2017-03-01 - Rating: 5)
Service Technician #3381 completed my repair. He was very thorough, informative and professional. The job was done in an efficient manner and Im very likely to use your company again based on the service I received from this technician. Im pleased with the service and happy that he was able to get my hot water up and working again! His service has helped to restore my confidence in hiring a plumber after having a horrible experience with another company. Im going to refer Roto-Rooter and this technician to friends and family who are in need of plumbing services. Thanks for hiring experienced and trusted plumbers.

Review 150 (2023-04-27 - Rating: 5)
Carl was awesome l! Prompt, honest, and professional. He had my main water pipe fixed quickly, with an explanation of what the problem was and how he planned to address it. He gave me an upfront quote, and charged me what he quoted me.

Review 151 (2019-10-06 - Rating: 5)
Root-rooter was quick to book an appointment for the next day, no extra charge for it being a Saturday. Shawn was on time, professional, cordial and immediately keyed into my shower’s issue, fixed it in minutes and showed me how to know what to do going forward. I will absolutely use RR in the future and recommend it my family and friends. Thank you!!

Review 152 (2019-10-24 - Rating: 5)
I was having trouble with roots in my sewer lateral and needed the system cleaned out. I was able to easily schedule the appointment online for the day and time I could do it. The day came and I was given a call and offered an earlier time but had to decline because of my work schedule. The plumber Mike #6602 showed up during the time he was supposed to and they even called me to let me know he was in route. He was able to get a lot of roots out of my sewer line and and cleaned up after him. The service was worth every penny. Very professional and clean.

Review 153 (2024-02-27 - Rating: 5)
They were very polite and truly helped us out of a terrible situation. They answered any and all questions we had and also taught us a few tips to help this not happen again. Thanks so much for helping us out.

Review 154 (2019-11-23 - Rating: 5)
My main line was backed up and I was really stressed out to find someone to come out and take a look. I called Roto-Rooter and they were very friendly and didn’t withhold information. They agreed to send out a technician to take a look at the issue at no charge and provide an estimate before agreeing to any sort of repair. Not long after, a technician named Zak Mulvaney came out to my home. He was professional and friendly and did not make a mess in the house. He explained things to me in a way I actually understood. They also sent a technician out as a follow up to ensure there was no water damage of any sort at no additional cost. Love these guys!

Review 155 (2019-11-07 - Rating: 5)
Had a sewer line backup in our basement and they came out very quickly(within an hour) and were able to assess the possible issues and what to do. Gave me a breakdown of all the pricing before they started working on the issue to make sure I was okay with everything. They were done in a jiffy and they explained their findings and what to do moving forward and their 6 month guarantee.Very professional and fast! Thanks!

Review 156 (2018-07-20 - Rating: 5)
I called Roto-Rooter with a blocked kitchen sink and within the hour a service technician was at our house. He was polite, efficient, thorough and not only unclogged the drain (from the side of the roof no less) he did so with minimal cleanup needed and to top it off the price was very reasonable. So all in all...a good experience. I will certainly not hesitate to call them if the need arises.

Review 157 (2022-03-23 - Rating: 4)
Summary: We had sewage backing up in our basement on a Sunday. Todd from Roto Rooter was out there cabeling our sewer lateral in 30 minutes when no one else was available. Sure it cost a little extra, but that seems fair for an emergency call on a weekend. Had some follow-up communication issues where it seemed like Roto Rooter was trying to sell us services we didnt need, but customer service sorted it out.Long version: Original charge was $395 to cable lateral where clog was. Drain was flowing at this point, but tech recommended additional $200 cabeling of basement floor drain. Emergency tech did not have camera on truck, so different tech came out the next day with camera. By this point lateral had re-clogged and he could not get the camera in for inspection. Second tech recommended jet service for additional $585, but we said no and had the local plumber out instead. Local plumber cabeled lateral, cabeled floor drain, performed camera inspection, and diagnosed the problem (which would not have been solved by jetting) for $250.Resolution: After leaving 2 star review Roto Rooter customer service reached out and apologized for miscommunication. Original cabeling included 6 month warranty. Second tech should have offered to re-cabel the sewer lateral for free rather than making it seem like jet service was the only way forward. Customer service refunded $200 for cabeling of floor drain. Appreciate Roto Rooter owning up to their communication issues so giving them 4 stars.

Review 158 (2022-10-29 - Rating: 5)
Another job well-done by Roto-Rooter! Carl was on-time and professional. He fixed a clogged faucet head and replaced a worn out valve in my kitchen, I’m less than two hours. Highly recommend for your plumbing needs!

Review 159 (2015-01-25 - Rating: 5)
First of all, Mr. Colbert was on time. I appreciated that. I received excellent service and he was professional and knowledgeable . He explained what he was going to do and got right to it. I asked him what I could do to prevent this from happening again and he told me of a product I could use and explained how it worked. I have used Roto-Rooter 2 times in the past, so I was not surprised at the service I received. However, its still very comforting for me to know that when I have a plumbing problem I can call them and know that it will be taken care of in a timely manner.

Review 160 (2022-11-03 - Rating: 5)
Tim was pleasant, professional and completed the job successfully. I highly recommend him as a jetter . Looking forward to him during future maintenance on plumbing on my home! Thank you for his service.

Review 161 (2022-07-02 - Rating: 5)
I was very pleased with the service provided by Roto-Rooter. From the call taker to the dispatcher and especially with the plumbing technician, a caring and professional job was performed. My clogged drain pipe was cleared after a lot of hard work and I was grateful for the perseverance. I can highly recommend Roto-Rooter for any plumbing issues that you may have.

Review 162 (2024-03-07 - Rating: 5)
The tech that came out was super knowledgeable, taught me a lot about my water systems and completed the job effectively and quickly. I will not be going anywhere else for my plumbing needs! 10/10

Review 163 (2019-02-03 - Rating: 5)
Charles 5498 was outstanding with his service today. He was extremely efficient and friendly. He was upfront with the cost of snaking our drain and put no pressure on us to go with them. Couldnt have asked for any one better than him, will be using Roto-Rooter for any of our needs.

Review 164 (2019-05-01 - Rating: 5)
I booked my appointment online, the site was simple and easy to navigate. I received the email acknowledgment to confirm my appointment shortly after. The day of my appointment I received a phone call to let me know my technician was en route about 35 minutes before his arrival. Reggie #5212 was super friendly and very professional. He explained what he was going to do and what the charge should be upfront. He resolved the issue and cleaned up the work area. I forgot to print my coupon and give it to the technician *sad face*.

Review 165 (2021-12-31 - Rating: 5)
The service tech Mike walked me through the process every step of the way. He explained the issues and what was needed very clearly. I would highly recommend Roto Rooter as they were quick, efficient and made the experience comfortable.

Review 166 (2018-04-12 - Rating: 5)
I didn’t know that Roto Rooter had such an excellent staff that worked with customers as well as they did. The clean up crew Mike Sanders and Ronnie Houston cleaned the affected area so thoroughly. The project managers kept things very organized. Completely satisfied customer. I will recommend them.

Review 167 (2018-01-10 - Rating: 5)
Same-day service (excellent service from Lonnie), for a price :) I usually call Drain Medics and get out (okay service) for $75, but Roto Rooter took care of it quickly (and just a few hours after my phone call) for $297. Worth it to me even though the price got me a little bit, and I appreciate the well-trained, professional service people they send out. I dont always have that experience with other companies... And now I dont have to wait three days to do dishes or laundry.

Review 168 (2018-01-23 - Rating: 5)
Unfortunately we have experienced an ongoing issue with a deteriorating sewer drain. Every time I have contacted Roto-Rooter they have been easy to schedule, same day service and go above and beyond to explain the issues. Had Trent out today to put the camera in place and he was quickly able to share what the issue is and suggested options. They have been exceptional providers for this old house.

Review 169 (2022-11-25 - Rating: 5)
Brian came out the day of our basement overflow and took great care of us. He located two potential clogs (under the house and in the yard), and got everything flowing again. He was very professional and explained everything…every step of the way.

Review 170 (2016-09-23 - Rating: 5)
The team at Roto-Rooter was quick to respond to my drain issues. They arrived within a couple hours of my initial call. The technician, Lonnie was quick to identify the issue. He provided an estimate and the overall process took less than an hour. I only wish they would provide some type of estimate prior to arrival.

Review 171 (2018-05-09 - Rating: 5)
I asked for an appt after 6 pm to clear my clogged sewer line, to match my availability. The office called me 3 times to tell me the status of earlier jobs, causing mine to run late. Technician Matt arrived soon after last call, worked 3 hours into the night, finally having to remove a toilet to complete the job. He was most courteous, cleaned up well, with not much mess anyway, and would have been free, covered by warranty on a visit in February, except the clog was in a different line this time (which is why it took so long to find). Ive always received excellent service from Roto-Rooter in Saint Charles!

Review 172 (2024-03-01 - Rating: 5)
Steve arrived on time and was very friendly and thorough. He explained things well and left the place clean.

Review 173 (2021-02-06 - Rating: 5)
Bob and Bob were both very informative and professional. My basement floor drains were backing up after 2 days of heavy rain (as they have been for a while) and they found and unclogged the clogged pipe.They were also able to locate the cause (collapsed pipe/trap in yard). They explained everything and answered all my questions.I would definitely use and recommend their services again.

Review 174 (2021-01-23 - Rating: 5)
Very nice technician. Got to my house right away and was very respectful. Or mask and socially distance the whole time. Explained the problem And made sure I had his technician number so I could reach him if I had any questions or there were any further problems. I would definitely use their services again.

Review 175 (2019-02-22 - Rating: 5)
So I had another plumber come out 3 days ago. He stayed 10 minutes, pump and go. Problem came back almost immediately. I called him up and they said they could come out again for the same price and they would add a camera for another $300. No thanks.Call Roto-Rooter Nick tech #905 came out 30 minutes from when I call them. He brought out the camera showed me the clog, showed me the roots in the line, and told me exactly what I can do to get rid of them. He jetted the line 98.7% cleared the pipe and gave me instructions on how to keep it clean. Fantastic customer service, very personable, and they gave me a 6-month guarantee on future clogs. If I could give them more than five stars I would. 👍

Review 176 (2023-02-21 - Rating: 5)
We just had Mike M #325 out to help us with our clogged drain.He was super respectable, very approachable, knowledgeable & listened to our concerns. Didnt have an issue listening to our questions. And answered them on a level where we knew exactly what he was doing or going to do.Thank you so much for the help Mike!

Review 177 (2023-03-26 - Rating: 5)
We had the pleasure of working with Tre. He was very professional, timely and did a nice job explaining how he cleaned the line and measures we could consider to prevent from happening into again.

Review 178 (2018-03-15 - Rating: 5)
Great service on our leaky faucets - I made two appointments (it was very easy to schedule them): first to just get a quote and second time to actually have work done. Knowing the problem from the first visit, Rick was all prepared the second time with the right parts and everything at hand when he showed up. He fixed all the problems in a couple of hours and our faucets are in great shape since then. No surprises, just straight-forward, honest operations. Ill be calling them again for other issues in the future.

Review 179 (2024-04-27 - Rating: 5)
Sean was very polite and knowledgeable. He cleared up the problem in a reasonable time, and cleaned up well after job was finished

Review 180 (2020-06-21 - Rating: 5)
Caleb was extremely professional, knowledgeable, and friendly. He was able to clear out our blocked sewage drains so that my husband was eventually able to enjoy at least a few hours of his Father’s Day.We are super pleased with the work Caleb did and highly recommend him and his expertise.

Review 181 (2015-01-16 - Rating: 5)
Amazing service. When we called other A rated businesses, they were rude and not loyal to their word. Most places charged for an initial home visit and couldnt give us an immediate visit. Mr. Hicks from Roto Rooter was extremely professional when he came out. Answered all our questions, made us feel comfortable, and got the job done. The process was very clean and reliable. Their 30 day guarantee was also a surprise. He had everything he needed, and even managed to not wake a sleeping baby in the very next room. Wonderful service for a very affordable cost. I do not think I will ever choose a different company again. I will stick with Roto Rooter.

Review 182 (2022-11-11 - Rating: 5)
The technician was polite and very professional. Explained what he was doing, why he was doing it and didn’t try to up-charge any aspect of the service provided. Would recommend to anyone, wanting a reasonable competitive quote and Quality service.

Review 183 (2019-04-10 - Rating: 5)
Roto Rooter did a great job. They called 30 minutes before they arrived. The technician was very freindly and very thorough. Came in, told me what the problem was. 30 minutes later he had my drained unclogged and was on his way.

Review 184 (2020-10-14 - Rating: 5)
I had water backup in my basement. Called Roto Rooter to schedule an appointment. The service guy was at my house within the hour. Thank you! Gabby was very professional at listening to my concerns and explaining what he was going to do. He did a mainline clean out and got the water flowing again! I am forever grateful!! If you have any problems and need a very professional service guy, dont hesitate to call Gabby!!

Review 185 (2022-10-29 - Rating: 4)
Brain was very professional. He explained what he was doing and showed us the problem area in our backyard sewer. He was there for 3 hours cleaning out the main sewer drain. He was nice and sociable. Thanks Brian

Review 186 (2020-10-29 - Rating: 5)
After work we discovered our sewer had backed up, and Roto-Rooter had someone out to help us in a matter of hours. Our technician Zak (0126) was great. He was friendly, followed covid protocol, made sure to go over everything up front, and took his time to make sure we had everything up and running at night in the rain.

Review 187 (2020-10-22 - Rating: 5)
The serviceman was prompt and professional. Unlike other repairmen weve had in our home, Jamie unplugged our drain then cleaned the entire area before he left. We appreciated the fact that he wore a mask during the repair. Good job!

Review 188 (2020-10-27 - Rating: 5)
Our technicians name was Hasan and he was awesome for us. Although the issue was not yet resolved because we need to do some deeper digging, Hasan was professional, courteous, and kind and is sending someone out tomorrow for a deeper look into the issue free of charge. He explained things very clearly to me. We had a great experience with him. Thanks

Review 189 (2021-03-07 - Rating: 5)
We had a clog in our main sewer line. Danny showed up early (called first) and got the job done fast. Not rushed, just efficient. He was friendly and professional. I would highly recommend. 5+ stars all the way

Review 190 (2019-12-02 - Rating: 5)
Jamie showed up on time and did exactly what he said he would do in order to solve the kitchen sink drainage issue. From scheduling the appointment to completion of the service, everything went as expected with no gotchas. They were even available to come to our house the night before Thanksgiving when I called at 4:00pm. Great job.

Review 191 (2024-11-02 - Rating: 5)
Hasans professionalism and dedication to help me find a solution to the pipe issues in my small business has helped me see Roto-Rooter in a different way. Thank you so much!

Review 192 (2022-02-23 - Rating: 5)
We had an amazing experience w/Christian. He was extremely knowledgeable and took time to explain what couldve caused our issue. Christian was patient and answered any and all questions we had, no question went unanswered. He even suggested ways to keep our pipes in working condition. In the event there is any further problems or concerns, we would love for Christian to assist us.

Review 193 (2015-01-13 - Rating: 5)
The floor drain in my basement backed up on a Saturday evening and I called Roto-Rooter as I had used the service before and was well pleased. The dispatcher was very friendly, courteous and helpful and sent a technician within 2 hours. The technician was very thorough, explained the process and the cost up front, took care of the problem expeditiously and even cleaned up the mess that the backup caused and disinfected too! I was very pleased with the service and the result! I am located in St. Ann, MO.