Chas Roberts Air Conditioning and Plumbing

Photo of Chas Roberts Air Conditioning and Plumbing

Located in Phoenix, Arizona

Address: 9828 N 19th Ave, Phoenix, AZ 85021, United States

Phone: +1 602-328-5010

Rating: 4.4

Services

  • Repair services

Categories

  • Plumber
  • HVAC contractor

Photos

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Comments

  • Review 1 (2025-01-04 - Rating: 5)

    Amazing service! From start to finish, very professional staff. Installation crew showed up early, communicated every step of the way, protected our home and cleaned up after themselves, perfectly executed job. The drywall team arrived two days later, to repair the enlarged access port to attic, this group also was on time and very professional. Highly recommend Chas Roberts!

  • Review 2 (2024-12-29 - Rating: 5)

    I scheduled a service appointment for a leak under my sink caused by a garbage disposal that was installed incorrectly by a handyman. The technician, Darion, went above and beyond to find the issue and fix the problem. This past summer they repaired my a/c. Again, the technician was excellent at diagnosing the issue and fixing the unit. I highly recommend Chas Roberts for a/c and plumbing repairs.

  • Review 3 (2024-10-10 - Rating: 5)

    We have used Chas Roberts for years, make sure you get the yearly package for spring and fall maintenance! All I can say is they are some of the nicest and most trustworthy people in the industry. I have yet to be disappointed with their work, Serge has been out to my house a few times trying to figure out a tough fix, he did a brilliant job!! Highly recommend Chas Roberts!!

  • Review 4 (2024-12-23 - Rating: 5)

    Chas Roberts is a wonderful company with great customer service. I have had them install many units for our company and no complaints. If ever an issue, they are quick to resolve.

  • Review 5 (2024-10-25 - Rating: 5)

    Chas Roberts was wonderful! My AC went out when the outside temperature was over 100 degrees. With 2 children and 3 animals in the house it was important to me to have the issue assessed and repaired quickly. I called Chas Roberts and they were at my front door within 90 minutes! Isaiah showed up with a smile on his face and assured me that he would find the source of the problem and find a solution quickly. Within 30 minutes Isaiah had a plan, he kept me updated along the way, and he really put my concerns at ease. Due to the complexity of the repair required, Chas Roberts sent a 2nd technician, Nizar, to my house to assist Isaiah. Nizar and Isaiah worked efficiently and had my AC back up and running in no time. Despite both technicians working outside in the 100 degree heat, they had smiles on their faces when the repair was complete! It is clear to me that Chas Roberts hires competent technicians with excellent work ethic, ensuring excellent customer service from start to finish. Thank you Chas Roberts!!

  • Review 6 (2024-07-19 - Rating: 5)

    Alex Nash was my tech and has been awesome. He first came out to diagnose the issue with my unit, noting it was a bad damper motor which I suspected. He was quick to order the part and when it came in he also did the install. He was prompt and communicative. He even realized the parts department gave him the wrong size damper when he showed up to do the install so he ran out to the parts warehouse to get the right one without having us wait any longer. He really went above and beyond!

  • Review 7 (2024-09-08 - Rating: 5)

    Special shout out to Isaiah with your company. I came home from work to find our AC not working. Needless to say, with the heat and having a young baby at home - AC IS A MUST. The response time from Isaiah was incredibly quick. He was able to diagnose the issue immediately just by inspecting the AC unit itself - and confirming by checking in the attic. He was very transparent about the next steps and how this would be fixed. Can’t thank him enough for his professionalism and expertise. We will use this company again for all future needs. Thank you !

  • Review 8 (2024-09-20 - Rating: 5)

    Shout out to Chas Roberts for exceeding expectations!Our AC stopped working August 15th. We called Chas Roberts, to get an estimate, on the repair. Tracy told us they would be out between 2 & 5pm. He showed up around 11am 😁All team members were professional and knowledgeable. Special thanks to Tracy and German!You guys rocked it!!!

  • Review 9 (2024-07-31 - Rating: 5)

    After moving into our new home we realized only half the home was cooling. New to AZ we wanted to make sure 1.) the A/C was working properly and 2.) configured correctly. We called a competitor who did a lot of walking around but in the end did nothing to fix the problem. Called Chas Roberts who dispatched Jose and he had the a/c flowing in all areas of the home in short order. There was an issue with a damper that the competitor would have noticed if they were motivated enough. Jose configured the damper and made some other adjustments and we are thankful for him and his work.

  • Review 10 (2024-08-05 - Rating: 5)

    Despite our circumstance of the a/c not working properly we were very fortunate to have a great service technician, Alejandro Lisboa. He was incredibly knowledgeable and explained exactly what was going on with our unit. We now know who to call and request specifically, and we will most definitely recommend Alejandro for all a/c needs!

  • Review 11 (2024-07-01 - Rating: 5)

    Chas Roberts installed the heat pump on our new home. The process has been pretty seamless. The office called to set up the appointment, and the tech calls before arrival. The technician - Trey - they have sent out to do the adjustments has been professional, helpful, and cheerful. What a pleasure to work with! He has checked everything out to make sure we are happy. So far, it has been a great experience dealing with Chas Roberts.

  • Review 12 (2023-07-22 - Rating: 5)

    Update, 7/21/2023: After having another HVAC company service my AC yesterday and tell me I need a new unit, Chas was there for me today for a 2nd opinion. Not only did Chas fix the problem, they showed me how to fix it next time e.g., reset air handler A/H switch in breaker, not the AC breaker. Thank you Mike, Noah, Cartwright, and Cameron for your helpful advice and support, always! You guys rock!June 2022:Wow! After listening to new AC units vibrate the walls, Im really grateful Chas came out with a different crew to assess. Joey and Leonard were very insightful as to the cause of vibration and in less than 20 minutes fixed the problem. Thank you so much!

  • Review 13 (2024-07-17 - Rating: 5)

    Chas Roberts saved us hundreds! I had another company come out prior to Chas for a tune up and they tried to charge me for a new capacitor when it didn’t need one. Chas came out and stated it appeared they didn’t do a tune up because there were some parts still loose. The AC system needed refrigerant too. The other company said nothing about that. Chas took care of me immediately and didn’t even charge me due to my experience with the other company. Technician Ailaina Stuart was extremely thorough and very knowledgeable throughout this whole process. Ailaina was in contact with her supervisor via telephone and her supervisor was extremely helpful as well. We will only be using them from here on out. Chas Roberts not only saved us from spending hundreds of unnecessary dollars, they were determined to do the best by the customer and we truly appreciate Chas Roberts!

  • Review 14 (2024-06-16 - Rating: 5)

    Our air conditioner went out on Friday night. Called our home warranty company and the company they assigned the work order to told us they couldn’t come out until a week later. Called Chas Roberts Saturday morning. They were out by 10:30am the same day. Isaiah was our service technician and he was fantastic. Very friendly, very knowledgeable and went over everything with us. Made us feel very informed with the work that was being done. Isaiah made a horrible situation turn into a nice encounter!

  • Review 15 (2024-07-16 - Rating: 5)

    Roberto Bajaras serviced our AC compressor with an assist kit. He was prompt, polite, knowledgeable, and even briefly shared his Dutch shepherd dog pics! He recommended an air filter spec more appropriate for our AC system. Delightful and assured us our AC is in great shape to keep us comfortable and safe. Just great!!!

  • Review 16 (2024-06-09 - Rating: 5)

    What can I say... Goettl Air Conditioning came out to my home and tried to take advantage trying to charge me 3k to fix my system... Alejandro came out today from Chas Roberts... and did the same work for less then 1k... Alejandro was freaking amazing... he took his time and did it right!!! He even dealt with me asking a million questions with patience and answered everything I asked... he was honest which truly is priceless in todays world... I will only ever work with Chas and will always request Alejandro because I can trust him and his work

  • Review 17 (2024-07-11 - Rating: 5)

    Our AC went out on a 115° day, we made a call to Chas Roberts and thankfully they were able to get a tech out quickly. Jordan showed up and took care of the issue right away. I really can’t say enough about Jordan. He was knowledgeable, professional and beyond courteous to my family. Thank you!

  • Review 18 (2024-07-08 - Rating: 5)

    Alejandro was fantastic!!! I am very pleased with the top notch service I received with my HVAC unit. I want Alejandro to do my winter and summer tune up. I want to thank him for his professionalism and patience. Thanks again!!! You have a customer for life!

  • Review 19 (2024-11-21 - Rating: 5)

    I just wanted to take the time and thank Leo for fixing our problems! We have had many companies and people to service our home but NO ONE but Leo was able to get the air flowing correctly in our bedroom! Thank you thank you thank you !

  • Review 20 (2024-04-12 - Rating: 5)

    Chas Roberts did a fantastic job with my air conditioner servicing, replacing a condenser, checking my insulation and explaining the work that needed to be done. Ricardo was fantastic. I would highly recommend you request him, five stars all the way for this gentleman who was here for four hours without a complaint! Here’s to great customer service ! Highly recommend!!

  • Review 21 (2024-07-15 - Rating: 5)

    Ive had many technician come from Chas Roberts take a look at my AC issues and it was not able to figure out the problem. But the last 2 visit I had the same technician come and looked at it again and was able to figure out the problem. Mohammed did a great job in resolving the issue right away. I recommend when contacting Chas Roberts ask for a senior technician right away.

  • Review 22 (2024-05-14 - Rating: 5)

    Title: Exceptional Service by Joe and Ken - A ReviewI recently had the pleasure of being assisted by Joe and Ken when they came to my home on April 15th 2024 in El Mirage Arizona to address a concern I had. From the moment they arrived, I was impressed by their promptness and efficiency. They wasted no time in getting to work and demonstrated a high level of professionalism throughout their visit.What stood out to me was their unwavering commitment to ensuring my concern was fully resolved. They took the time to thoroughly understand the issue and explained their approach in a clear and concise manner. Their expertise was evident, and it was reassuring to see them tackle the problem with such confidence.In addition to their technical skills, Joe and Ken were personable and friendly. They made the entire experience stress-free and even managed to make me laugh on a few occasions. Its rare to find such a perfect balance of professionalism and warmth in service providers, and it truly made the experience all the more pleasant.I cannot recommend Joe and Ken highly enough. Their promptness, efficiency, professionalism, and friendly demeanor make them a standout team. If youre ever in need of assistance and they are available, do not hesitate to request their services. They truly went above and beyond, and I would definitely welcome their help again in the future.

  • Review 23 (2024-10-04 - Rating: 5)

    We had a pipe leak in the attic and they came out immediately and had the problem fixed within minutes. The techs that came out were super friendly and professional. What a great experience 👍

  • Review 24 (2024-07-07 - Rating: 5)

    4th of July Weekend and Record heat in Phoenix, of course the AC goes out. Alejandro with Chas Roberts came out, on a Sunday afternoon. Very professional and knowledgeable. Had system up and running in about a half hour., but stayed to make sure it was cooling. Excellent job

  • Review 25 (2024-06-13 - Rating: 5)

    I want to express my heartfelt gratitude and appreciation for the exceptional service provided by Chas Roberts air conditioning manager, Michael Cartwright, David L & Tarvin for their dedication and commitment to ensuring our air conditioning system was functioning optimally, particularly in my sons bedroom, they have truly gone above and beyond my expectations! I appreciate all of you and I am so thankful CHAS Roberts is such an Outstanding air conditioning company and hires such professional and knowledgeable people Who truly care about their customers!

  • Review 26 (2024-07-06 - Rating: 5)

    7/2/2024: AC diagnosed with a failed compressor.7/5/2024: AC compressor replaced.Tech: Alejandro LisboaAlejandro diagnosed the compressor failure and subsequently replaced the failed compressor. I have never dealt with a more thorough, conscientious, and honest HVAC Tech. I observed him throughout the entire diagnostic process where he explained each step/test and the relevance of the results. I asked a lot of questions and he happily answered every one of them. He genuinely seemed to enjoy customer education.Although the diagnosis (failed compressor) is something no one wants to hear, I felt comfortable that I was receiving a truthful diagnosis (especially afterwards when I went online and researched the diagnostic test results for confirmation).Replacing an AC compressor is long process and I frequently went outside to observe. Again, Alejandro explained the entire process in detail, entertained all questions, and provided quite a bit of education.After completion of the new compressor install, we once again have ice-cold air conditioning!!!Thank you very much Alejandro!!!In conclusion, if you are going to use Chas Roberts as your HVAC provider in Arizona, I would highly suggest that you request Alejandro Lisboa as your tech. He may not give you the diagnosis you want to hear (as in my case) but I believe whatever diagnosis you do get will be an honest one. In addition, I also believe that based on my experience, his repairs will be done correctly and with integrity.

  • Review 27 (2024-02-10 - Rating: 5)

    I have a new house with a warranty for my furnace and air conditioning equipment. The blower on the furnace failed and Chas Roberts sent someone out immediately to fix the problem. The technician that they sent was Mo. He was very professional and polite. The repair was made expeditiously and Mo even assisted in changing my air filters. Really great service and response. Mo was great!

  • Review 28 (2024-06-06 - Rating: 5)

    My air conditioner unit went out at 5am , I called Chas at 6am, scheduled me for 9-12 same day , they arrived at 9am and my unit was shooting out cold air by 9:20, on a day that was supposed to be 110 , I am forever grateful for their promptness, knowledge and excellent workmanship. Great job!!!

  • Review 29 (2024-05-14 - Rating: 5)

    So glad I bought the warranty program. The maintenance technician (Mo) was just out checking my system and did an outstanding job checking everything. He answered my questions & gave me pointers. Everything looked great and I’m good until my next checkup. This service gives me great peace of mind, which I value very highly. I feel confident my AC system will keep my home comfortable for the Summer & beyond. Thank you Chas Roberts!!5/14/24 Update: Joseph came by for this maintenance & check up appt. Everything is still working great and he did a great job checking everything. I am confident in how all the technicians have managed my system and kept it in tip top shape. Thank you again!!

  • Review 30 (2024-02-01 - Rating: 5)

    God puts people in your path for many reasons and Im very blessed that I had Alejandro as my AC technician from Chas Roberts AC. Alejandro came out and educated me on the importance of AC care and why its important to replace the air filters monthly and making sure we get the correct filters. He also helped me get the extended warranty and explained in detail whats included. Alejandro left me with a big peace of mind. Not sure who owns Chase Roberts, but you need to know that you have a very polite and professional technician Alejandro working for you.Thank you,Rosalinda

  • Review 31 (2024-04-26 - Rating: 5)

    Thank you to Chas Roberts for installing my new AC blower motor. The installer Michael was not only personable but was efficient with his work and provided great craftsmanship. I wouldnt hesitate to trust and recommend Chas Roberts for any HVAC needs

  • Review 32 (2023-12-26 - Rating: 5)

    We have a new build home and never turned on the heater since we moved in in June. Went to go turn on the heater and it would not turn on. We called Chaz Roberts the day after Christmas and they said they would get somebody out same day. The tech came out early and replaced everything that needed replaced. Explained everything thoroughly and got our heat on right away. Very knowledgeable, very understanding, and very patient explaining everything to us. Will definitely recommend them in the future. Our Tech was Mohammed and Hope hes the one that comes out again if we ever need them.

  • Review 33 (2024-05-07 - Rating: 5)

    We recently had Jacob Willcutt & Darion install a new water heater in our home. They both were hardworking and efficient. We are very pleased with their work and will definitely ask for them again for our next plumbing needs.

  • Review 34 (2023-05-31 - Rating: 5)

    We had an issue today with our ac units and Chas Roberts engineers came for fixing it. The engineers Alejandro and Alex were fixing it quickly and they are very polite. Alejandro has a good technical knowledge and after servicing he shared some basic information about the air conditioning which was great. 5 stars for their service.

  • Review 35 (2022-09-24 - Rating: 5)

    I had a water pump that was stuck in the on position, burning up, and spewing water everywhere. I called and they had someone out in 30 minutes to help me. Evan, my tech, was so knowledgeable and worked at quick as possible. I will definitely be using them in the future!

  • Review 36 (2024-02-23 - Rating: 4)

    There seems to be a pattern with most of the comments. New builds, with a brand-new furnace, seem to not work. I too have a new build. Two years into ownership the blower is dead. The first year I had an AC leak. The technicians sent out were great but it makes you wonder how so many brand-new heaters and AC units have so many issues.

  • Review 37 (2024-02-22 - Rating: 5)

    The tech Alex Nash was very professional (great customer service)! He went above and beyond in fixing our issue with the ac (odd smell coming from AC). He thoroughly assessed the problem, fixed it and gave us very helpful information to prevent this issue from reoccurring. Thank you Alex! Keep up the great work!

  • Review 38 (2023-08-24 - Rating: 5)

    I was genuinely impressed with the service I received from Chas Roberts. A technician from another company had failed to identify several issues in my HVAC system in my newly constructed home where they were responsible for the installation.Benjamin, the HVAC technician who came, went above and beyond in diagnosing, repairing, and educating me about the system. He’s truly a master of his craft! Not only did he promptly identify and resolve the reported problem, but he also optimized various aspects including vent direction and fin placement, smart thermostat settings, reconnected disconnected parts, and mitigated system noise. I wholeheartedly give five stars to Benjamin and Chas Roberts AC!

  • Review 39 (2023-09-28 - Rating: 5)

    I’m not sure where to even start? Our service technician was OUTSTANDING! I’m not sure if that is even enough to explain our technician Alejandro. Honestly this man educated us and talked about how things are supposed to work in our ac unit. Something’s that were never even bought up when we bought our home. Alejandro was very professional and respectful of our property. Thank you so much for helping us care for our home.

  • Review 40 (2023-08-11 - Rating: 5)

    Chas Roberts response to an air conditioning issue was timely and professional. The technician was service oriented being an expert in this technology as well as customer interaction. This service call was not easily resolved. The technician clearly described the issue and options. I contacted Chas Roberts office where the plan to quickly complete the repair was developed. I am adding this review basically in response to the customer service interaction. Chas Roberts cared about me.

  • Review 41 (2023-08-05 - Rating: 5)

    Chas Roberts Air Conditioning techs were prompt, courteous, responsive, and very knowledgeable regarding our A/C issues. Both Nicholas and Ricky worked under record breaking hot temperatures and were courteous and kind the entire time. They explained why our A/C stopped working and repaired the issues quickly and efficiently. A great company with excellent staff, highly recommend!

  • Review 42 (2022-07-12 - Rating: 5)

    First off, Alejandro was AMAZING!!! I just bought a brand new build and was having issues with the house cooling down. First thing he did was educate me on using my touch pad thermostat which Ive never used before coming from apartment living. As soon as he fixed the issues, I could tell a difference right away. Yes he fixed my AC issues but most importantly he educated me at the same time which is not the norm. His services and education is greatly appreciated. Im not a fan of using vendors I see on commercials because of bad previous experiences but now Im a Chas Roberts customer for life!

  • Review 43 (2024-08-05 - Rating: 5)

    Lots of kind techs who know what they are doing. Ive never had a bad experience with Chas Roberts employees.

  • Review 44 (2023-04-26 - Rating: 5)

    Dave and Pam Frost: Alejandro was our technician.He found a pinhole leak that had not been previously detected. He told us about it immediately and went to work repairing the leak. He also found a capacitor that was beginning to fail. He explained how our system works and that failure of the capacitor could result in the need to replace the compressor. He then replaced the capacitor and completed the maintenance.Alejandro did an outstanding job and likely saved us a great deal of money. He was extremely knowledgeable and gave us great information regarding the maintenance o of our system. Outstanding service.

  • Review 45 (2023-03-15 - Rating: 5)

    Raymond came to our house this morning to perform a warranty check on the heating & air conditioning system. He was very professional in his work and very friendly in his manner. He found a broken duct support and replaced it. He checked every room with a temperature probe to ensure we had temperatures within 2 degrees of the thermostat setting in every room. He checked the differential between the vent output and return inputs and made sure they met spec. Overall he did a wonderful job and would be welcome in our home again should the need arise. Thanks for sending such a knowledgeable and friendly technician. Highly recommended!

  • Review 46 (2024-01-03 - Rating: 5)

    Had water heater issue. Told plumber would be here about 4 but he was hours earlier. Ken was professional & friendly. Recommended & called another company for site cleanup. Another plumber came out 2 days later & installed the new water heater.

  • Review 47 (2023-03-13 - Rating: 5)

    My HVAC Tech Alejandro came to diagnose my no A/C condition with my unit. He quickly found the issue and fixed the problem and made sure I understood not only what the problem was, but gave me a thorough explanation of how the system works together as one. He made sure I understood my warranty and gave his preventative maintenance recommendations. Very professional and great customer service. Will be using Alejandro for any other issues I may have with my heating and cooling.

  • Review 48 (2024-03-01 - Rating: 5)

    Mohamed came out today to service the unit. He was knowledgeable, friendly, professional and courteous. I appreciate him getting our unit quickly working again.

  • Review 49 (2023-03-07 - Rating: 5)

    We had a recall on a part of our furnace and the after the part was installed by the company the manufacturer sent the unit didn’t work. We called Chas and the 2nd tech Alejandro that was sent out was truly exceptional. We went above and beyond to assist us with getting our unit working. Chas you need to keep him, his customer service is one of the best I have seen in a very long time. Not to mention he and another gentleman stayed till almost 730pm to make sure our unit was working ! Thank you again

  • Review 50 (2022-08-25 - Rating: 4)

    We have a contract with Chas Roberts.. This time, our AC went out. I had an appointment within 24 hours. The tech troubleshot our issue quickly and we were back up and running. I can’t get over how expensive these repairs are - thank goodness they are infrequent. The techs are always professional and knowledgeable. I feel that our equipment is well-maintained. A minor thing, in general, as a maintenance contract customer, I wish they were more proactive in ensuring that we have timely seasonal maintenance visits. We still have to call them and we don’t always get the timeframe we want.

  • Review 51 (2022-07-12 - Rating: 5)

    The technician that came was professional, courteous and very knowledgeable. His knowledge on explaining the process that he was about to do to get the system working correct and efficiently was hands-down informative and easy to understand. He did his job with great expertise. He was professional and very courteous. I have been a little annoyed with how often Chas Roberts has had come out and fix something on this unit. Today’s technician made it all worthwhile. The technician that came was the name Alejandro and it was a pleasure having him in my home. Thank you again Alejandro for such an awesome job.

  • Review 52 (2023-02-08 - Rating: 5)

    Our heater went out in the middle of the night. The next morning my husband called Chas Roberts AC and they sent Alejandro out ASAP. Alejandro fully explained everything that was happening with our system, which we greatly appreciated since our builder never explained any of these things to us, and this is our first home. Alejandro was thorough and efficient. He remedied the issue immediately and was very kind and professional. We are extremely satisfied with Alejandro and Chas Roberts AC. We are so thankful that we felt prioritized and didnt have to wait to get the issue fixed.

  • Review 53 (2023-05-03 - Rating: 5)

    In general, I like having the combined service maintenance for both heating and A/C. The scheduling staff are prompt, polite and accommodating. Our Technician today, Alaina, arrived early. Told me exactly what she was going to do. Then gave me a thorough overview of the cooling systems performance and near term needs. She was very professional. You could see she was genuinely interested in the job.I hope we have her back in the fall.

  • Review 54 (2023-01-17 - Rating: 5)

    Had Chas Robert’s out for a warranty call unrelated to the main issue, while they were out I mentioned our heater wasn’t working. The tech happily got up in the attic and identified the problem without making me schedule a separate service call. chas Roberts had the part ordered, received, and someone out to install it in less than a week. I am very happy with their service and handling of our warranty items.

  • Review 55 (2022-12-28 - Rating: 5)

    Had a Technician come out to my parents house and they were very professional and knowledgeable. They also didnt try to pressure my parents into buying a bunch of unnecessary stuff. My dad has bad allergies so we did get an Air Scrubber installed and its made a huge difference. It was great to have someone who was able to come out the very next day that we called to get them up and running again.Our neighbors had another company out to their house before we had Chas Roberts come out, and the neighbors said they had a horrible experience. The other company wanted to charge $600 to replace two fuses. The Chas Technician went over and changed the fuses for just over $250 bucks. I recommend Chas Roberts to all my friends and family.

  • Review 56 (2023-07-31 - Rating: 5)

    Jason was friendly, courteous and very efficient. It didnt take long for him to change out two bathroom faucets. He did a great job cleaning up. We wanted to get hot water to the outside sink . When he finished with the faucets, he left to pickup a waterless hot water dispenser so he could come back to install it. This way we did not have to schedule another appointment!

  • Review 57 (2022-09-07 - Rating: 5)

    We needed a mini-split installed for a single room. Chas Roberts was quick to schedule an estimate and we had the mini-split installed the same week! A crew came out early in the morning, installed the inside and outside units within hours. An Electrician crew was also here for the electrical work. Both jobs were done professionally and without fuss.And to our surprise we had a follow up visit to check on the installation and to see if we had any questions.Very happy with the services provided by Chas Roberts.

  • Review 58 (2023-08-07 - Rating: 5)

    Alejandro was amazing! I briefly explained the issue we were having and he knew pretty quickly how to fix the problem. He was super informative on how we can maintain our HVAC and definitely saved us from this heat.

  • Review 59 (2022-08-03 - Rating: 5)

    I called Chas Roberts on a Wednesday to ask about replacing my AC unit which was not working properly. An employee from the company was there that afternoon to take measurements! The new unit was installed 3 days later & works perfectly. The installer arrived on time, did the install, & thoroughly communicated all necessary information to me. Professional, timely, & great value….I will highly recommend Chas Roberts!!

  • Review 60 (2023-04-12 - Rating: 5)

    Todays experience with Jenna was great! She was following up on service that was done on a new system a couple days ago and came prepared. She checked that everything done was still working properly, that there were no leaks and then cleaned coils before finishing up. Were ready for summer!

  • Review 61 (2022-08-23 - Rating: 5)

    Want to say what a blessing it was to receive this new AC unit. Everyone involved from Sissy, Noah, Dave and Jose in getting the unit installed was fantastic. Everyone was very professional, polite and diligent in getting the job done with no issues. Jose the technician was very knowledgeable in doing his job. He explained everything and we felt very confident in his workmanship. Thank you to everyone at Chas Roberts.

  • Review 62 (2023-07-16 - Rating: 5)

    AC started leaking down and stopped blowing cold, Alejandro was dispatched the following morning and was even able to show up ahead of schedule. Fixed the problem quick and the house is getting back to normal. Alejandro was very professional during the entire service. Would recommend 100%

  • Review 63 (2022-11-09 - Rating: 4)

    Very personable and friendly technician. He was very knowledgeable but it took some time to resolve the issue. I had to cancel a previous appointment scheduled due to longer service time. I am overall satisfied with Chaz Roberts and will recommend Benjamin as a technician as well. The customer service is excellent and the timing was good as well for my morning. It just took some time to resolve the issue.

  • Review 64 (2022-07-03 - Rating: 5)

    Luis was very prompt this morning. He was friendly and ready to get to work. He fixed my AC quickly and even went on attic to fix some of my vent hoses. He cleaned my coils as best he could. He recommended I get someone out to get it cleaned as it was causing some of my rooms to not get air. He was knowledgeable and even showed me what it looked like. His service was 👨🏼‍🔧 A1

  • Review 65 (2024-05-17 - Rating: 5)

    The technician Alejandro was very knowledgeable on HVAC systems, maintenance timelines, and recommended upgrades. Will definitely use Chad Roberts from now on and would personally request Alejandro by name

  • Review 66 (2024-01-17 - Rating: 5)

    We had another successful appointment and air-conditioning install, which has Roberts. I really appreciate Alejandro’s proficiency. I would recommend Chaz Roberts to anyone who asked me.

  • Review 67 (2024-04-11 - Rating: 5)

    Appointment available to fit my schedule. Technician was clean, polite,and very knowledgeable. Will definitely use this company again!

  • Review 68 (2022-07-11 - Rating: 5)

    We were having issues with one of our AC units and called Chas Roberts. They were able to send out a technician the next day who did a thorough review of all our units. He explained that one of our units should be replaced ASAP. He then connected us with a sales rep who found us the best unit for our space. The next day a couple technicians came out and replaced the unit. Chas Roberts really made the whole process very painless and stress free. We are very happy with the installation and our new unit.

  • Review 69 (2022-07-20 - Rating: 5)

    My AC went out so I called for service. Craig arrived just a few minutes early and solved the problem quickly. He knew exactly what he was doing. I decided to have Chase Roberts do regular inspections and Craig signed me up instantly. He also offed me a free pluming inspection which I took. Evan just left after completing a very through inspection and a few repairs Ive been needing. both men were excellent representatives of this first class company. HIGHLY RECOMMEND.

  • Review 70 (2023-01-26 - Rating: 5)

    I had a new board installed and had to call for someone to come out the next day because the heater was going through the wrong zones. ALEJANDRO came in educated me on everything including how the blower works, the dampers, and even filter suggestions including what MERV rating that will benefit me. He resolved the issue super quick and was very knowledgeable. My new board is working flawlessless with all 3 zones heating correctly. This man needs a raise!

  • Review 71 (2022-07-28 - Rating: 5)

    Alejandro was exceptional!He was on time, used shoe covers, polite, professional and expert in product knowledge.He took his time and explained everything to my wife and I.He pointed out things we were unaware of to give greater awareness of the benefits of the system we have.He was efficient and thanked us.We were humbled by his generosity and thanked him.Alejandro is definitely a great representative of the company and a great asset to Chas Roberts HVAC Service. We highly recommend.

  • Review 72 (2023-01-17 - Rating: 5)

    My initial contact with the company was during my new home orientation. The technician was delayed due to an accident on the highway. I was notified and given updates to when he would arrive. When he arrived he was apologetic, then got into the orientation and inspection. I appreciate his professionalism, way of explaining the AC system and him reporting another unrelated issue he found during the inspection. Overall it has been a good experience.

  • Review 73 (2023-04-19 - Rating: 5)

    My home is less than five years old and has some issues with the air conditioning under warranty. They were remarkable in their service and getting the necessary parts and doing the maintenance on the unit. I highly highly recommend them. They were clean, friendly, and did not leave a mess behind.

  • Review 74 (2023-01-29 - Rating: 5)

    Chas Roberts is a trustworthy, punctual and knowledge company. I am glad they have our business. Our service tech, Fernando, was very polite, thorough and a took the time to explain everything.Thank you for assisting us with our HVAC problems.

  • Review 75 (2022-05-20 - Rating: 5)

    Alejandro did an amazing job explaining the details on how the system worked and the best practices to using the system effectively. Then showing us the differences in temperatures based on how we were using our system compared to the system’s intention. This resolved the concerns and issues we had with the system.They were able to schedule me same day even without it being an emergency and came checked in asking if we were available even earlier as they were ahead of schedule for the day.Highly recommend and really enjoyed all the knowledge and insight that he provided!

  • Review 76 (2021-10-05 - Rating: 5)

    Customer service was perfect from start to finish. I called Chas Roberts because my A/C was not working. The gal who answered the phone was really friendly and had a great attitude and seemed to really like her job. Our HVAC tech, Finley, was outstanding. He was very professional and personable and repaired our unit in a very timely manner. I highly recommend this company.

  • Review 77 (2023-01-27 - Rating: 5)

    Nolan was very courteous and professional! He knew what to do in order to connect the zones in order for our home to heat properly. After connecting the zones, he checked each vent to ensure that heat was coming out of them. He also took the time to obtain an answer for my husband regarding adding a humidifier to our home. He did an excellent job and possesses great customer service skills!

  • Review 78 (2023-01-27 - Rating: 5)

    Alejandro came to look at our unit which was making a horrible noise anytime we turned on the heater. He was very respectful, thorough, and took the time to answer our questions as well as teach us more about the system. Everything appears to work great now and we learned something new today!

  • Review 79 (2021-12-23 - Rating: 5)

    Alejandro was very professional and knowledge. My last experience with Chas Roberts with a different technician made me think twice about having them out again. This time, Alejandro changed my mind and I had a very positive experience. He was able to fix our heating temporarily until new parts come in. He explained everything he did and was very friendly during his visit. Alejandro is the Gold Standard for AC & Heating technicians.

  • Review 80 (2022-09-09 - Rating: 5)

    Company that is a pleasure to work with . We had 3 estimates, theirs was the most reasonable for the same equipment and installation by far. Our salesman, Evan Hynes was excellent. He lined up everything and was very professional. Crews showed up by 8:00 am and were done with installation and cleanup within 5 hours. We purchased a new total split system 2, 3 and a half ton units. I highly recommend speaking with Evan at Chas Roberts, before you purchase a new system

  • Review 81 (2022-10-01 - Rating: 5)

    I needed A/C system repair and Chas Roberts did a fantastic job. They were able to send out a Tech in about 30 minutes. The technician (Say Hay) arrived on time and solved the problem quickly. Great overall experience!!!

  • Review 82 (2023-05-04 - Rating: 5)

    Luis was courteous and very professional. He answered all my questions -- and I had several -- to my satisfaction. I was dreading the appointment, but it actually turned out to be a nice experience, despite having a couple hundred dollar repair. Great job, Luis!

  • Review 83 (2023-06-28 - Rating: 5)

    HVAC serviceman from Chas Roberts came to check my a/c units. Did a great job, was very professional and kept me informed on the progress. I have been with this company since April, 2002 when we built the house.

  • Review 84 (2021-12-07 - Rating: 5)

    Before Alejandro came into our home, he took the time to call 30 minutes ahead of time to be sure we will be home. When he arrived he was very polite and kept his professionalism and efficiency while my family and I did our own thing. I felt like I could trust him coming in and out of the house and in and out of the bedrooms. He came in to check for a leak in the attic and took the time to find the actual problem, which is a communication problem with the thermostats. He also made sure we understood what the problem was and educated us while working. Definitely great experience!

  • Review 85 (2023-06-15 - Rating: 5)

    The engineer (Damon) that came out was very knowledgeable, listened Intently and then proceed to adjust and refine our equipment to meet the air balance concerns we had! Afterwards he explained everything in perfect detail so we could understand what was done. Very satisfying experience!

  • Review 86 (2022-10-10 - Rating: 5)

    We came home after vacation to find our air conditioner had stopped working. Since it was Sunday I didnt expect anyone to be available but they had a technician come and repair it. Jeremy was thorough and explained the repair. He then waited to make sure it was working correctly. All in all great service.

  • Review 87 (2022-09-14 - Rating: 5)

    Cesar came today to do maintenance for our ac. Very polite professional and knowledgeable. He explained a situation that was resolved. He replaced our ac filters as well. Informed us of another filter that none of the other technicians have told us. I request him again for my heating maintenance. He definitely does a great job!Cesar came back today cause the ac did not turn on and fixed the problem. Minor problem. Chas Robert’s came to fix it immediately. Great company! Will refer friends.

  • Review 88 (2022-12-18 - Rating: 5)

    Frank Palermo was our Tech. He was great. system was working when he arrived and he called back later in the evening after figuring out that a setting was causing our intermittent problem. He can back over the same day and fixed our issue. Great experience and great service.

  • Review 89 (2022-07-27 - Rating: 5)

    Joel came out to help us today and he was amazing! We have had numerous Chas Roberts techs come out and he is by far the best one! He went over our concerns and also found a few more issues and took care of them! 10/10 would recommend Joel @ Chas Roberts. He truly went above and beyond. Thank you!

  • Review 90 (2022-04-26 - Rating: 5)

    My home warranty sent this company out to check out some vent and issues. Although the company wasn’t responsible for the issue, the customer service from the tech Alejandro was amazing. He was very knowledgeable and informative. He educated me on all things AC. I am grateful for the education he provided.

  • Review 91 (2021-12-03 - Rating: 5)

    I had the evaporator coil replaced for the second time in less than 2 years. My home was finished in April 2019, relatively new. Hugo & Alejandro with Chas Roberts both worked together as a team and at this point my system seems to be running great. When I compare this most recent experience with the first experience (summer of 2020)...there is no comparison. Chas Roberts gets a bad rap because a lot of the technicians are not really that good. However, if you get the right technician(s) you actually feel good about the situation. As long as I can get Hugo or Alejandro I will not worry. They are professional, courteous and they demonstrated confidence while exhibiting excellence when working on my system. Highly recommended gentlemen.

  • Review 92 (2022-07-22 - Rating: 5)

    The blower motor went out on my AC unit. The part had to be ordered. They installed it as soon as it arrived. All of the techs have been wonderful to work with. This is my third home that Chase Roberts has installed the AC.I highly recommend this company for any HVAC work you need to have done.

  • Review 93 (2022-05-10 - Rating: 5)

    I am really impressed with Chas Roberts and their technician Alejandro. Our AC stopped working and I called Chas Roberts at around 5:30 pm and they scheduled it right away. Alejandro was here at 6:30 pm. He worked until 10 pm and made the AC up and running. Very professional and soft spoken. Really appreciate his efforts.

  • Review 94 (2022-11-25 - Rating: 5)

    I was having a dishwasher installed in the kitchen and the valves were in terrible shape under the sink so the installation was halted today. I contacted ChasRoberts and they sent Evan out to rescue me. He did a very thorough and professional job for me to get me back on track. I would highly recommend him!!

  • Review 95 (2023-05-01 - Rating: 5)

    New home owner orientation. Nick was great. He walked us through the details of our system and answered all of our questions. He also explained their maintenance programs, but was not pushy about is signing up right then.

  • Review 96 (2021-12-10 - Rating: 5)

    Service was A++++Alejandro our technician was on time, knowledgeable, respectful, thorough, and got the job done. Beyond that, and most importantly Alejandro was without a doubt the best overall technician we have EVER had the pleasure of meeting and we have met countless of technicians through the years I just can’t say enough good things about him. If we ever need something done with our heating or cooling in the future, I will be specifically asking for Alejandro. He was all around the best!!

  • Review 97 (2022-10-21 - Rating: 5)

    Excellent service, technician understood the problem quickly and was able get the system up and cooling in short order. He explained all aspects of the repair and did a thorough check of the rest of the system. The technician was so professional!! Would highly recommend this company.

  • Review 98 (2022-09-02 - Rating: 5)

    I operate on my faith abundantly! Chas Roberts was a blessing to my family by waving the service fees, fixing the compressor and the leak vac pipe where the coolant was leaking. I am so grateful for every technician that came out to my home to assess the a/c unit condition, who advocated on behalf of my family needs during an emergency crisis, expedite orders and completed repairs within 48-72 hours. My family appreciates your hard work to restore the AC unit, your integrity when the kids left the front door open and Ricardo ensured the safety of my home prior to entering and leaving the residence. Your morality, excellence and customer service is commendable. God bless you David for the hard work put forth to restore the A/C unit in 105 degree weather conditions and Ricardo for your kind heart..Chas Roberts thank you for waving all fees and processing my warranty for a family experiencing financial hardship.Xoxo

  • Review 99 (2018-12-06 - Rating: 5)

    I had annual service on my furnace done. The technician was great. I did have to have some follow up done and the company sent out another technician right away. Josh B. took the time to thoroughly explain what was going on. He did a tremendous job in explaining everything and making sure that my system was working as efficiently as possible. Always a great experience.

  • Review 100 (2022-02-08 - Rating: 5)

    Leo was awesome! Super polite and and took good care of everything around him in the home…. Weve used Chas Roberts Since 2003 with our 1st home, weve never had a chance to get to know a Tech and he was able to explain everything really well in addition to his cheerful smile :) Our heat and air is back! TY

  • Review 101 (2023-02-07 - Rating: 5)

    Technician: MARC ANTHONY BIADO was amazing 👏! Great customer service, professional, very kind, and friendly. Went above and beyond on this service call. I will definitely ask for Marc in the future! Chas Roberts you have a great employee. Youre lucky to have someone on your team like that! Marc made sure all our questions were answered. I just loved his customer service. My husband and I were super surprise because now and days no one gets customer service like that anymore! THANK YOU MARC ANTHONY BIADO & bless you for all that you!

  • Review 102 (2021-11-29 - Rating: 5)

    Had an issue with my thermostat not receiving power. Alejandro Lisboa arrived and was able to troubleshoot the issue rather quickly and diagnose the rest of my system to insure that the heater would be working once the colder part of winter hit. Very nice and professional during the entire visit. 10/10

  • Review 103 (2022-11-23 - Rating: 5)

    Chas Roberts replaced our water heater. Leon Santiago responded to our service call last night at 10:00. He was at our house this morning at 7:30 with a new water heater. He replaced our 10 year old water heater in a timely, professional manner. He left the area as clean as he found it.We have also used Chas Roberts for our HVAC and have always been happy with their work and products.

  • Review 104 (2023-02-04 - Rating: 5)

    Very professional service from beginning to end. Both men that came out tonight have top notch work ethic. You also don’t get the run around with this company like other companies. I will use Chas Roberts for all my maintenance and service work from now on.

  • Review 105 (2023-08-12 - Rating: 5)

    I want to give Alejandro a big thank you he worked very long hours and a very hot house the attic. He explained the whys and what he was doing I truly appreciate that you dont get that anymore. Thank you Chas Roberts for caring about my family and thank you so much Alejandro for your hard work. My family truly appreciates your hard work.

  • Review 106 (2023-04-03 - Rating: 5)

    These guys were on time and professional. Just had a little issue with the original install so had to swap the thermostat out. They also did a thorough check on the equipment to make sure it wasn’t running loud. They wear foot covers in the home too! Edgar is the best tech!

  • Review 107 (2022-04-12 - Rating: 5)

    We had Alejandro. Very good at his work. Explained our new thermostat, a replacement, in great detail. Polite, early to our house, very thorough and clear with his work. Thank you for sending him here.

  • Review 108 (2021-11-22 - Rating: 5)

    This is a great company, they really do the job well. Curt came in he was respectful, kind and he really knew what he was doing and fixed my air conditioner quickly without hesitation. I will definitely continue to use this company even after warranty expires. Thanks Chas Roberts!!

  • Review 109 (2023-06-30 - Rating: 5)

    Mike is the best. Checked unit and had the system back up and running within minutes. Turns out was just a silly little run capacitor at the blower in the air handler. In and out within an hour after checking to make sure everything was running properly again. Thanks, Mike

  • Review 110 (2024-02-12 - Rating: 5)

    Had a maintenance a/c appointment today, 2-12-24, and they did a great job!! Very thorough and communicative of what to recommend. Great job!

  • Review 111 (2023-02-13 - Rating: 5)

    Alejandro Lisboa is a great and educated technician who stopped by to help with my microwave duct. Upon finishing his work, I started to pick his brain about service contracts and how AC and Heat work with our currently installed system. He educated me on my current system and so I went down the rabbit hole of asking about air filter and was also educated on that. Alejandro is a the man with plenty of knowledge and experience. He is my go to. I appreciate you sir for coming and doing something so simple and providing more info than was needed. This man is the true definition of a HVAC technician! Give this man a raise.

  • Review 112 (2015-05-05 - Rating: 5)

    Im very happy with Chas Roberts. The rep(Jimmy) who came out to my house was knowledgeable, thorough and sympathetic to my concerns. He prepared a reasonable price quote and followed up with everything he promised to deliver. The installation crew was on time and completed the job same day. They went out of their way to make sure my home was not damaged. They were great about cleaning up and making sure I understood how the new system worked.

  • Review 113 (2023-01-04 - Rating: 5)

    Found and fixed my problem with my a/c unit and were so helpful and nice. Their employees explained everything that was happening and an employee named The Brick was excellent at his job and letting me know what was going on. I always use Chas Robert’s for all my air conditioning needs.Thank you for all the helpThe Williamson Family

  • Review 114 (2022-08-06 - Rating: 5)

    Alejandro Is the first person from Chas Roberts that has taken the time to explain to me what was going wrong with the air conditioning and tips about which filters to use. He was very pleasant and professional and I appreciate Chas Roberts for sending him out so quickly! He was supposed to come between 12 and 4 PM but was actually 45 minutes early which I am grateful for.

  • Review 115 (2023-02-10 - Rating: 5)

    Thank you so much Gyasi for your expertise and knowledge in getting my ecobee thermostat working properly. With attention to detail I appreciate you tweaking that unit/board that was up in that attic crawlspace and getting it done! Thanks also for the information on what filters to get and helping me set the controls to the temperature I like. You’re the best!

  • Review 116 (2022-11-04 - Rating: 5)

    Nov 4 2022Installed register in pantry that was not installed when house was builtNew build install & year end followup warranty inspection. They were earlier in the year called and asked to find out why fresh air fan was not working. Found it unplugged. Year end inspection found that the blower taps were set for the wrong speed. They corrected the issue. There was not enough air temp drop difference .Was around 16, now around 21.Knowledgeable technician found the issue and corrected it.

  • Review 117 (2023-08-08 - Rating: 5)

    Alejandro saved the day! Our ac went out in the 110 degree heat and Alejandro came by and fixed it in minutes. He was also very helpful in explaining what went wrong and how to take care of our ac unit to prevent problems in the future. Thank you!

  • Review 118 (2023-05-04 - Rating: 5)

    Nazar was very knowledgeable and competent. He was able to trouble shoot our problem quickly when our previous HVAC company could not figure out our issue over many months. We were very pleased with the service.

  • Review 119 (2022-05-23 - Rating: 5)

    The Service Member Who Stopped By Today From Chas Roberts Was Jose. He Was Very Professional & Knowledgable Advising Me With Important Information About How My A/C Unit Works & The Best Settings To Set My Thermostat. He Was Very Friendly & Somehow Made Me Feel Welcomed In My Own Home. He Went Above & Beyond To Make Sure That My Unit & Everything Else Was Working. If You Need Any Maintenance Or Services For Your A/C Unit I Highly Recommend Asking For Jose With Chas Roberts. He’s Bilingual Which Made It Even Easier.

  • Review 120 (2022-08-02 - Rating: 5)

    Santiago was the knowledgeable technician/plumber who explained what he was doing for us. The good news was thathe performed an inspection of our plumbing issues and provided us with a priority of needs to work with our budget. First one completed today - saved water immediately and eased our garden issuesThank you for your professional service.The Rose family in Scottsdale ...

  • Review 121 (2022-07-26 - Rating: 4)

    Sean is great! Fast friendly service! BUT the repair only lasted an hour or so!! My AC is NOT working AGAIN! I called for service and was told 1pm-4pm TOMORROW!?!? Elderly couple w/2 small double coated dogs in 88 degree house and climbing at 9pm! …I asked for a manager and the woman snickered!!! OMG! NOT HAPPY AT ALL RIGHT NOW! UPDATE— the Mgr DID call me last night & sent Sean back to give us a temporary fix until a senior tech could come this morning to find and repair/replace the issue! There’s the customer service I enjoy & believe all businesses should strive toward! Awaiting the repairman for the fix! Thx Chas Roberts

  • Review 122 (2021-12-23 - Rating: 5)

    Alejandro was amazing and went above and beyond what I was expecting for service. He was kind, professional and most importantly for me: flexible. Provided helpful pictures to show what was going on with my heating system. His knowledge and expertise are top notch! Superior customer service from Alejandro!

  • Review 123 (2022-01-04 - Rating: 5)

    Alejandro was our technician and I cannot praise him enough! He was professional and kind, as well as quite knowledgeable in his field of work and study. He stayed and listened until he figured out the problem. He was never bothered that the issue didnt appear right away or that it took a few tries to find it. He was diligent and truly interested in helping us. If ever there is a reason for Chas Roberts to come out in the future, it would make me more than happy if it were Alejandro, as I know I can put my trust I him.

  • Review 124 (2022-08-09 - Rating: 5)

    (Slab water leak repair)Never call anyone other than Chase Roberts for you Air Conditioning or Plumbing needs. They truly do the finest work at a fare price on the planet. We are very proud of our new plumbers Jason (Wood) and Jacob. That absolutely went the extra mile to make sure our home was returned to us as clean and organized as they found.John C AZ.

  • Review 125 (2022-02-24 - Rating: 5)

    Alejandro did an excellent job! He was very thorough and gave us great customer service. He was very informative and we felt he went above and beyond! We wish there were more workers like Alejandro. He showed us by what he did that he truly cares about his job and customers!

  • Review 126 (2021-12-05 - Rating: 5)

    Contacting the yesterday afternoon about a failed water heater and they made an appointment for 9-10 the next morning on a Sunday. The tech Evan called 30 min ahead as promised and even asked if he could arrive 20 min early which was perfect for me.Evan was courteous efficient and had it replaced much faster than expected.Terrific service!

  • Review 127 (2022-03-25 - Rating: 5)

    Despite the circumstances that led us to need HVAC repair services, the techs that come out and the reps that answer calls are very knowledgeable, professional, and friendly. Leo was able to resolve the issue quickly and proficiently. He was very responsive to our queries and took the time to inform us of follow up care and attention. I would recommend Chas Roberts for HVAC needs. And we appreciate Leo for his professionalism and expertise.

  • Review 128 (2021-12-16 - Rating: 5)

    Alejandro was great. He was early, very helpful and knowledgeable about what he was doing. Did great work and did it in a timely manner. He was very polite and answered any questions I asked. He explained his whole process on what he was doing so that we knew what to expect and double checked all his work. Great guy overall. Thank you

  • Review 129 (2022-06-02 - Rating: 5)

    This was one of the pleasant experiences I ever had with a company. Alejandro Lisboa was an amazing technician, got my AC back working within the hour. Explained a lot of information that can help me save in the long run.

  • Review 130 (2022-11-30 - Rating: 5)

    What a wonderful experience. I called this morning when I realized an outside spigot was leaking and they were able to get me in the same day. The driver arrived when he said he would and had the leak fixed quickly. He was very kind and explained everything as he was doing it.

  • Review 131 (2021-12-07 - Rating: 5)

    We have used this company since we purchased our home in the fall of 2019, our home is nearly 5 yrs old, and this company installed the HVAC when home was being built . We have always had great service, ontime, professional , I feel a fair price, the technicians have always been care not to track in the house by wearing booties. Hugo just did our winter check up for our furnace, he made sure we understood how our system works and what we can do to make it work effeciently. I just made our appointment for our spring check up with Lacy in customer service , she also did a great job, I would give this company and its employees high marks.

  • Review 132 (2022-05-14 - Rating: 5)

    Alejandro came shortly after we first reported an issue with out A/C system. He was very professional and fixed the issue with our A/C system quickly. He informed me of functions with our A/C system I was not even aware of, which is extremely helpful and great to know. If you need any help with A/C systems I highly recommend this company and hope you get Alejandro!

  • Review 133 (2023-06-15 - Rating: 5)

    My Chas Roberts technician was very professional and explained everything to me throughout the repair. I have always used Chas Roberts as they have always been quick and professional and never try to overcharge me for unnecessary parts or services.

  • Review 134 (2023-02-03 - Rating: 5)

    I called early Friday morning with a plumbing problem and a separate maintenance request. Service rep was at the house within 2 hours. The problem was resolved and the maintenance completed in a professional manner and with no fuss, no muss. I was very appreciative of this service call.

  • Review 135 (2022-08-28 - Rating: 5)

    Jose was a great tech! He was personable and professional. He told us exactly what the issue was, fixed one issue and told us about an electrical issue we needed. All around great tech. I’ll try to request him in the future if we have any other issues.

  • Review 136 (2022-09-30 - Rating: 5)

    I had a problem with the hose vibrating to my other bathroom. I scheduled an appointment and he was on time and very professional. Cameron was very informative and explained the reason for what he was doing and he checked all the rooms and even inside the I guess u would call it “crawl space”. He was very thorough and I am a happy camper. Thanks Cameron for all your help.

  • Review 137 (2022-08-27 - Rating: 5)

    It was a Friday night and Michael did an amazing job. He fixed my AC and now I can sleep comfortably in my home tonight. He was a lifesaver and had the best attitude! He was beyond professional. I am thankful for his service. Thank you!!!

  • Review 138 (2022-07-15 - Rating: 5)

    Alejandro the tech that arrived called before giving me and accurate time of arrival. When showing up he did a through investigation of my problem. Not only did he fix the issues he took the time to explain the problems and why it occurred. He also gave me tips on how to extend the life of my ac system and maintenance thank you for your help

  • Review 139 (2022-03-25 - Rating: 5)

    Michael Brick - The Brick as he is called in Chas Roberts came in to service as part of builder warranty and he was amazing !! He was very courteous and it was a minor work but after that he checked everything to make sure everything was good, made some adjustments explained things to us (we are new home owners). He just rocks and is great brand ambassador for Chas Roberts and now I will always go with Chas Roberts, I am so impressed.

  • Review 140 (2018-03-19 - Rating: 5)

    Im a property manager and have had many A/C units repaired and replaced in 15 years. I can honestly say that this experience was by far the best one. It started with Howard who was an absolute professional and went above and beyond - Dale, the installer/tech was courteous and thorough and got the job done, no excuses, delays or wasting time. So refreshing to be treated so well. Cant thank you guys enough - a real pleasure to do business with you!

  • Review 141 (2021-12-01 - Rating: 5)

    I called because the AC went out and I knew I was close to the end of my warranty. I was anxious about that and Grace could tell by my voice. She calmly helped me check on y warranty and even though it was 4 days past I was allowed to use it till the end of the month. It was the Last day of the month. She managed to get a repairman out for me within hours. Grace was extremely helpful

  • Review 142 (2024-08-20 - Rating: 5)

    Alejandro came out to save the day! Thanks for the great service!

  • Review 143 (2023-06-01 - Rating: 5)

    Great service, communication was great and once they found the problem.The repairs were made in within the time frame estimated. People please always call a professional person to work on your A/C . The previous person that worked on our unit , placed the wrong part that caused the unit to leaked.

  • Review 144 (2022-02-02 - Rating: 5)

    The one good thing about Chas Roberts has been their techs. Alejandro was great! He arrived early and was knowledgeable about the work that needed to be done and was able to make the repairs necessary.

  • Review 145 (2023-04-06 - Rating: 5)

    Chris R. Came over for my homeowner consultation today and was very knowledgeable about my HVAC unit, very professional, and noticed I had no attic insulation in my new home, pointed it out to to me and said I should contact my home builder to correct this mistake. Thank you Chris, I would have never known had you not gone into the attic!

  • Review 146 (2022-10-26 - Rating: 5)

    We have used several plumbers over the past 16 years. So far, Evan Straus of ChasRoberts is tops. He is patient and figures out the problem before replacing this and that. He replaced our hot water heater in Dec 2021 and it was a tough install. We found the heater was quite “noisy” in Oct 2022 and called ChasRoberts. They sent Evan the same day and he spent 1.5 hours tracing down the noise and fashioning a fix. Turns out it was a sticking check valve that he replaced at no charge (the water heater was under a 10-year warranty). I highly recommend Evan; he inspires trust and confidence.

  • Review 147 (2022-03-08 - Rating: 5)

    Leo really impressed us with his knowledge of our system and maintained a friendly and professional demeanor. He went above and beyond to fix the problem that 3 other Chaz Roberts employees were unable/unwilling to do. I would highly recommend this company to family and friends solely because of him.

  • Review 148 (2023-01-28 - Rating: 5)

    Have been using Chas Roberts for years. Very professional and helpful. They just installed a new Heat pump and A/C unit. Crew was very friendly and professional. I recommend Chas Roberts for all your A/C needs.

  • Review 149 (2022-07-13 - Rating: 5)

    We couldnt have asked for a more professional, kind and efficient team to install our new a/c unit. From the prompt service, to the knowledgeable sales rep to the installation, the process was seamless. We are very grateful that we hired this company.

  • Review 150 (2022-12-10 - Rating: 5)

    Alejandro-Technician was great, professional, knowledgeable in his field, went far and beyond in providing services and gave us many tips to make our system run efficiently. Great Service!!!

  • Review 151 (2022-02-24 - Rating: 5)

    Our technician Leonard was remarkable and professional to the core. Our bathroom ceiling fan was faulty. He thoroughly scoped the problem and offered a perfect solution. Thank you!We call him Sir Leonard. He is great! Good jobChasRoberts

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