Brownies Septic & Plumbing, A Wind River Environmental Company

Located in Orlando, Florida

Address: 4949 N Orange Blossom Trl, Orlando, FL 32810, United States

Phone: +1 407-890-0116

Rating: 4.7

Services

Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-11 - Rating: 4)
Jean G came to our house and did an immaculate job! Super professional and informative answering all our questions! He definitely saved the day.My father spoke to Missy on the phone, she was also super helpful and very friendly however,I did not appreciate the fact my father was convinced to pay $160 for an “emergency” same day before 2pm fee after he clearly stated he wouldn’t mind waiting a day or two for the service.I know she was just trying to help and doing herjob but when my father said he would wait Missy should not have tried to convince him otherwise.Thank you again for a great service.

Review 2 (2025-01-02 - Rating: 5)
★★★★★I recently had a routine septic tank cleaning and was thoroughly impressed with both the service and the professionalism of the technicians. Jean Sylsaint and his partner were incredibly informative, patiently answered all my questions, and demonstrated exceptional knowledge throughout the process. Their attention to detail and commitment to customer satisfaction truly stood out. I highly recommend their services to anyone in need of septic maintenance—top-notch experience from start to finish!

Review 3 (2024-12-02 - Rating: 5)
Jean was the absolute best! Being a first time home owner, he not only helped me with learning about septic but also helped with finding our tank which the previous owner didn’t. He did all of his work with an upbeat attitude and showed he is great at what he does. 10/10 would recommend Brownies and Jean for any service they can provide

Review 4 (2025-01-03 - Rating: 5)
Been using them for years; great service with reliable techs that come out on time. Needed some work done today and Jason was out quick and did exactly what we needed. Will definitely keep using Brownies.

Review 5 (2024-12-10 - Rating: 5)
Nate was wonderful! The best technician I’ve ever worked with. He was kind, polite, informative and very knowledgeable. I would recommend him to my mother and anyone else who needs work done on their septic tank. Thank you Nate for your hard work. Team Nate!!

Review 6 (2024-10-26 - Rating: 5)
Wilder arrived was very professional. Explained what was going to happened before starting. Answered all questions that we had. Did a very thorough job. We are very happy and were very impressed with Wilder’s knowledge and experience. Lucky and grateful he was our tech.

Review 7 (2024-09-27 - Rating: 5)
Jean. G came out on the day after hurricane was coming and did an excellent job on our septic tank. I appreciate him very much being rained on and handling it very professionally. Thank you for your prompt attention to our septic tank issues. We gave been using Brownies ever since I can remember. We will continue. Thank you Jean G

Review 8 (2024-11-11 - Rating: 5)
Jeff was awesome! He found the problem right away and was able to unclog the line quickly. I will definitely use him again if the need arises. Thank you for great service.

Review 9 (2024-11-10 - Rating: 5)
I would like to personally thank Alex Abelard for his superior service. He went above and beyond in making sure our sewage nightmare was resolved. He exceeded all expectations and made sure everything was clean and back to normal before he left. If I ever need a plumber again I’m definitely giving them a call. 5 stars for this guy is not enough.

Review 10 (2024-11-12 - Rating: 5)
Had septic tank/plumbing issues. Spoke with Stephanie Jackson and she was amazing! Great service, communication and KNOWLEDGE. Had our tank pumped within hours and next step was a clog. Jeff found our issue within minutes and highly knowledgeable. Highly recommend!

Review 11 (2024-12-21 - Rating: 5)
Carlos was great!!! Knew the problem right away, fixed it expertly, and explained everything along the way. We will definitely use Brownies for all our plumbing and septic needs. He was extremely pleasant and knew exactly what he was doing. Thanks Carlos!!

Review 12 (2024-09-24 - Rating: 5)
Rene was great. He was fast and efficient. Walked me through all the steps he was doing. Cleaned up after and my yard looks the same as when he started, great looking. Very happy with the service and highly recommend!

Review 13 (2024-12-04 - Rating: 5)
I had to have an emergency pump out service on Thanksgiving Day. Brownies Septic & Plumbing was kind & courteous, right from the start! Jean came out within a few hours and got us going again. LOL! It was determined that we needed a new lid for the septic opening -- Brownies then sent Linus out to our house a couple of days later. Linus went above and beyond -- he was able to replace the broken lid and he also made sure it did not show. Since it is in the front of my house, that was important to me. THEN he fixed the 2nd opening so that it did not show as well. I could not be more happy with his work. Thank you to both employees!

Review 14 (2024-09-18 - Rating: 5)
We had an emergency service needed at our home and Brownies was quick to respond and customer oriented. Jean sylsaint came to complete the work and did an excellent job. He was efficient and professional and wanted to make sure everything was working prior to leaving. Would highly recommend.

Review 15 (2024-10-01 - Rating: 5)
This is not our first time using Brownies for our plumbing needs. We needed to pump the septic tank so we called our favorite and most reliable plumbing company.Jean G. arrived on time after letting us know he was in route to our house. He parked on the street, came to the door told us he was here and immediately located the tank.Jean G got his hoses to the tank without any damage to our lawn and shrubs and pumped it clean.

Review 16 (2024-10-22 - Rating: 5)
Our sewer line was clogged and sewage was overflowing into the shower/bathtub.brownies was extremely professional and the technician they sent out ( Colin), did an amazing job and was very knowledgeable and easy to work with.Would definitely recommend this company for anyone having plumbing issues in Central FL.Ty to the team at Brownies and God Bless!

Review 17 (2025-01-07 - Rating: 5)
Jean G was great! Fast and friendly and had some great advice to keep us safe and healthy.

Review 18 (2024-12-11 - Rating: 5)
Jean arrived on time and explained what he was to do. The septic was very full and he had to do a lot of work to clean the tanks. He was knowledgeable and did this unpleasant job in quick time. He was pleasant to deal with. Thanks for a good job.

Review 19 (2024-11-07 - Rating: 5)
Jeff did a fantastic job fixing the urinals and a bar sink at our business. Very friendly, helpful and on time. He answered all my questions and gave me all the information we needed. I cannot recommend him enough! Thank you Jeff!

Review 20 (2024-10-09 - Rating: 5)
Jeff and Dwayne spent much time at my unit in the apartment complex where I live . Jeff was so knowledgeable. He even had to request blueprints from the builder. The job was beyond the scope of our maintenance personnel. He was determined to fix the leak effecting my property! Jeff was calm, patient, andabove all knowledge in solving this problem! I highly recommend this crew!-JW

Review 21 (2024-08-31 - Rating: 5)
Came home from a week vacation to my toilet leaking, plumber came out and told me I needed my septic tank drained. Called Brownies they sent out Jean G, super nice and efficient. Got the job done super quick! No issues 10/10 recommend

Review 22 (2024-10-21 - Rating: 5)
Jeff and Anthony did a fantastic job! They were very honest, and fast to replace our burned out pump. I highly recommend using their services!

Review 23 (2024-10-09 - Rating: 5)
Very disappointed! I have been working with Brownies for 2 months, spent $1500 on service and can’t get a call back to initiate a repair on the mainline from my house.Edit: Brownies has been in touch with me, scheduled a very timely repair and completed the job with great care! Thx Brownies!!

Review 24 (2024-09-06 - Rating: 5)
Rene Crespo came to service our septic tank. He was very nice, knowledgeable and professional. He was able to quickly find the septic cover and took care of our yard in the process. He was able to answer all our questions and had the job done in a timely manner. Thank you so much!

Review 25 (2024-07-31 - Rating: 5)
Memphis came out and did a great job! Was able to detail for me every item that would need to be renovated and gave a very reasonable quote for work. Looking forward to having her come back out for the renovations!

Review 26 (2024-12-18 - Rating: 5)
Brownies provided a pump out service today. Jean Sy/Saint was the technician who provided 5 star service digging up, pumping out, and recovering. Clean efficient and courteous service.

Review 27 (2024-12-30 - Rating: 5)
Rene Crespo was an awesome tech and was so informative and professional!! You are lucky to have him as an employee!

Review 28 (2024-10-16 - Rating: 5)
Excellent service from Jean G. He was efficient and explained each step of the process even giving me instructions on a minor problem. Jean was very friendly and personable as well. I highly recommend Brownies Septic and Plumbing.

Review 29 (2024-09-24 - Rating: 5)
Jean & Saint did a great job, kept the working area clean and put everything back in place and washed off the sidewalk. Never knew they were here. Thank you and see you again next year. Deb & Roger Arnold

Review 30 (2024-12-06 - Rating: 5)
Mr. Jean SylSamit did an excellent job pumping the septic tank. Very professional. I have used Brownies many times and I am satisfied. Thank you.

Review 31 (2024-08-12 - Rating: 5)
Rene Crespo was so amazing!!!He was so informative and helped me understand everything I needed to make sure my system runs perfectly.He even gor me a quote for some work that needed to be done immediately and made sure it was scheduled at the most convenient time for me.He shared how proud he was to work for this organization for 24 years.You have a gem in this employee!!!

Review 32 (2024-11-09 - Rating: 5)
Jean G is a great asset to Brownies. He was thorough in explaining my septic situation. And was extremely polite and professional.

Review 33 (2024-07-09 - Rating: 5)
Theyve been great for pumping for years. When my septic tank died they replaced it and kept me up to date. They did exceed the original budget because I needed extra equipment put in, but they got everything done super quick and ended up returning some of what I paid in the end. Still a bit over budget overall, but a fair price and a good job.

Review 34 (2024-10-01 - Rating: 5)
Rene Crespo did an amazing job, took care of everything really fast and making sure no dirt was left, he checked both tanks and reviewed them in a very professional way, keep it up!!

Review 35 (2024-11-06 - Rating: 5)
JEAN SYLSAINT was absolutely knowledgeable and persistent in resolving the septic issues. Every time he shows up for Brownie the work is graded at 100% effective! I highly recommend JEAN for any septic work!

Review 36 (2024-11-02 - Rating: 5)
Jean was very knowledgeable and explained the system to me. Very polite and did a great job putting everything back together. My yard looks great!

Review 37 (2024-09-26 - Rating: 5)
Great service and explanation of the system. Rene did a great job and was responsive to my questions and concerns. Technicians like him are a very good representation of the company.

Review 38 (2024-09-16 - Rating: 5)
The technician Wilder arrived when I was told he would, and he was extremely polite and did a fabulous job. Very pleased and Ive been using them for years now and will continue to.

Review 39 (2024-04-23 - Rating: 5)
Brownie’s is my go-to plumbing company whenever I have an issue that I can’t resolve on my own. Placed a call this morning & they were able to get me scheduled for service right away. My plumber Jeff showed up within a few hours of my call for service & was fantastic. Very knowledgeable, personable & professional. He knew exactly what needed to be done to clear my main line clog, performed the service quickly & efficiently…& my plumbing issue is resolved. Thank you Jeff for the 5-Star Service!

Review 40 (2024-08-23 - Rating: 5)
I have used Brownies Septic & Plumping for many years and have always been satisfied with their services. Today, Jean G. just completed service on our septic system and did excellent work and cleanup. Thank you Jean and thank you Brownies.

Review 41 (2024-10-31 - Rating: 5)
Mr Wilder was very professional providing service. Explained the status of my septic tank at time of service. Completed service very timely and efficient.I am very pleased with the service provided by Mr. Wilder.

Review 42 (2024-08-01 - Rating: 5)
Jean Guillaume from Brownie’s Septic came to pump our septic tank. He was on time, very professional, and great at explaining the condition of our septic tank and step by step what he was doing. I would definitely recommend this company for any septic issues!

Review 43 (2024-09-23 - Rating: 5)
Jean and his assistant just completed my Septic tank cleaning...they were totally professional as they were on time, and completed their work more than satisfactorily. I have used Brownies for years and will continue doing so!!

Review 44 (2024-11-27 - Rating: 5)
Jean G. Found the opening to the septic tank in record time with almost no extra digging. His first exploratory hole was right on top of the clean-out cover. He wasted no time in pumping it out and repaired the grass perfectly.

Review 45 (2024-09-20 - Rating: 5)
Jean G. was very professional and courteous. He explained what he as going on with our Septic Tank and gave us recommendations for staying ahead of future problems. I highly recommend him

Review 46 (2025-01-03 - Rating: 5)
They did a great job. The two gentlemen were very nice and respectful.

Review 47 (2024-08-05 - Rating: 5)
Always great service working with Brownies.Memphis, explained the problem and was able to fix it quickly.We appreciate the consistent, prompt, professional and friendly service.

Review 48 (2024-08-23 - Rating: 5)
Rene, did an outstanding job on my tank maintenance. Very friendly and knowledgeable. Did his best to ensure the site was returned to normal.

Review 49 (2024-12-05 - Rating: 5)
Luis was very knowledgeable and thorough. He answered all of our questions and gave us an overall understanding to our concerns. Thank you!

Review 50 (2024-07-29 - Rating: 5)
Jeff and Colin were outstanding in every way. Went way above and beyond the norm which was greatly appreciated! Will use again and recommend for others as well. Great going guys!!!

Review 51 (2024-11-06 - Rating: 5)
Jeam G. provided a 5 star service to our home. Jeam was knowledgeable about our lift station septic system and pumped in record time with no mess. Thanks Brownies.

Review 52 (2024-09-11 - Rating: 5)
Jean Sylsaint was extremely professional located the septic tank and pre tank identified the problem with float, followed up the issue with his company, and had time for some fresh ice cold sweet tea that I made for his hard work, we are up and running again after two minutes, thank you Jean and his assistant.

Review 53 (2024-11-14 - Rating: 5)
Jean G , tech,and office staff do great work and told me how to keep septic tank good and clean with good bacteria! Will follow up with this trusted Company! Jim Berko

Review 54 (2024-06-12 - Rating: 4)
I called your 4.6 star rated service but after 3-5 minutes of listening to recordings and choosing the different options, I was taken to the feedback recording! What is this? A joke???UPDATE: Luckily they found my number. Alison at the office/corporate contacted me and was able to send Mat to my restaurant the following day.Mat is very knowledgeable about the building as he had serviced it many years before. I’m now confident that my crisis will be attended to in a timely manner.As well, Alison made several follow up communications to say that she’s looking into the phone issue. Hopefully it will be resolved for future customers.5 stars to Alison & Mat. 4 stars for the overall experience.

Review 55 (2024-09-18 - Rating: 5)
Jean G great worker and very polite. Let me know if I had any issues and let me know how everything went. Thank u Jean

Review 56 (2024-10-28 - Rating: 5)
Jeff did a great job repairing my septic pump! He was professional and knowledgeable. Learned a lot about how to take care of the septic system!

Review 57 (2024-07-22 - Rating: 5)
Jeff and Dwayne rocked!! After a weekend of issues with our plumbing these two showed up and within an hour they recreated the issue, cleared the block, and then tested everything with me before they left. Honestly the experience was great and I would highly recommend them!!

Review 58 (2024-11-11 - Rating: 5)
Jeff is the greatest Plummer of all time. Single-handedly blew it out of the park, and got everything back up and running before I even realized he had started. Big ups to him

Review 59 (2024-08-15 - Rating: 5)
Jean G was very professional and polite. He found the problem quickly. Brownie’s is my go to Septic company. When you need them, they’re there.

Review 60 (2024-07-11 - Rating: 5)
We had a unsightly situation happen at the most inconvenient time. Both of our toilets clogged and backed up into our showers at 11pm. We called several 24 Hour emergency services and none of them were able to help us unless we wanted to wait until 10am the next morning. Thats not 24 Hour emergency services. We called Brownie at 1 am and they traveled hour and half from Orlando to solve our problem. Carl was most helpful and was more than pleasant considering the circumstances. He assessed the situation accurately and solved the problem quickly and efficiently! Thank you Carl! We appreciate all your help!

Review 61 (2024-06-19 - Rating: 5)
***Edited***About two hours after lodging my complaint with Brownies directly, I received a call from Brian Hurst, Plumbing Director. Brian saw the situation, recognized that had I been notified at the time of the issue, I would have not incurred the additional expenses, and refunded the additional charges for my second pump. Thats the way to resolve a customer service issue. Ill keep my business with Brownies due to their prompt and satisfactory resolution to my issue.[Original Review] I was a customer of Brownies Septic for over 10 years. Always excellent service. This is my first experience with Brownies since being acquired by Wind River, and the service has been very poor. I had waste removal service at my home May 2 and received an email THIRTY DAYS LATER (June 2), advising me that my septic flow-pump was non-operational and if I would like to schedule a replacement.In the few days between scheduling the appointment and the technicians arrival, my septic system overflowed and began pushing waste back into the showers in my home. The technician could not replace the pump while the tank was full, so he offered to empty the waste into my yard. I politely declined his offer to deposit 1000 gallons of human waste in my back yard. I was surprised he would even suggest it. Thus, another waste removal was required, and the amount I was billed for the 2nd waste removal (which was necessary because the pump was inoperative for 4 weeks before I was notified) was more than the first one (which had not been emptied in 3 years) by $200.

Review 62 (2024-12-20 - Rating: 5)
Andrea has been amazing and has helped me and my business in our time of need. I can’t thank this company enough.

Review 63 (2024-08-19 - Rating: 5)
Memphis was fantastic to work with and answered all of our questions and concerns. We have a lot more clarity and peace of mind about our new house now and wanted to say thank you for the excellent service!!

Review 64 (2024-09-27 - Rating: 5)
Rene Crespo and the gentleman who assisted him were extremely professional and explained every step of the process in detail. I would definitely recommend y’all to anyone who inquires. Thank you!

Review 65 (2024-06-03 - Rating: 5)
Rene crespo was absolutely fantastic as as usual. He showed me pictures which were very helpful and we discussed things that may come up in the future. I think Renee is a real asset to your company and you are very lucky to have a person like this I hope you treasure him as much as we do when he comes out to help us. Thank you so much for sending him.

Review 66 (2024-06-13 - Rating: 5)
I recently had an issue that I thought was related to the drain-field, which Brownies Septic and Plumbing had worked on over three years ago. Initially, I was getting frustrated as a few different crews were sent out, but the problem wasnt resolved. However, Marcus Garcia, the Pumping Manager, turned the situation around. He quickly assessed the issue the following morning and sent three different crews to ensure the job was completed before 10am!Marcus was a pleasure to work with—he was patient, efficient, and committed to getting the job done right. If you need any pumping services, I highly recommend asking for Marcus Garcia. His dedication and customer service made all the difference. Thank you, Marcus and the Brownies Septic and Plumbing team!

Review 67 (2024-11-30 - Rating: 5)
Mr Jean was polite and explained what he was doing and did an excellent job.He deserves a perfect holiday bonus .Thank You

Review 68 (2024-02-16 - Rating: 5)
I was very pleased with the service I received. Jeff and Duane were awesome! They were able to come out the same day and within a short time of me calling. They were very friendly and knowledgeable. They figured out the problem and resolved it quickly. They even found my septic tank, which I haven’t been able to find in the 5 years I’ve been in the home. They also made sure everything was running smoothly before they left. Over just great service.

Review 69 (2024-06-29 - Rating: 5)
Carlos Rodrigues service tech was the best. Called ahead to when he would arrive. Diagnosed the issue with septic tank pump. Offerered solutions then completed the task promptly.

Review 70 (2024-05-22 - Rating: 5)
Jean Guillaume did a great job prepping & pumping our Septic System yesterday 5/20/24. He worked efficiently and thorough, recovered the covers with dirt & grass, put our garden bed edging back in place nicely. He was personable & friendly, pleasure to deal with. I also like the detailed Service Report Work Order with cost breakdown & 6 pictures I received via email today. Thank You Jean for your 5-Star Service.

Review 71 (2025-01-04 - Rating: 5)
Jean G was very nice, helpful, and prompt. Great service! Thank you!

Review 72 (2024-12-08 - Rating: 5)
Brownies worker Jean S was the best, did a great job with the clean out. I would use them again.

Review 73 (2024-12-16 - Rating: 4)
Rene was very professional and friendly. He provided some good educational info..Excellent experience overall

Review 74 (2024-05-24 - Rating: 5)
Rene was my technician, and he was very puntual and polite. Work was done quickly, and he made sure that my problem was fully resolved before leaving. Highly recommend!5/24/24 I had an issue following the septic tank pumping and Rene came back and resolved it super quick. I’m so happy with their service.

Review 75 (2024-12-02 - Rating: 5)
Rene was on time, fast and did the job efficiently, something that these days is uncommon. Wonderful service! Thanks!

Review 76 (2024-06-20 - Rating: 5)
I previously had a one-star review up after we encountered some service issues, but Im updating to five stars because they sent Memphis out to make things right.MEMPHIS IS AMAZING.I really appreciate when someone can *very plainly* walk through what the issue is, what didnt happen, what SHOULD have happened, and how theyre going to fix it - and they do just that. This is exactly what Memphis did AND they did it in far less time than expected.I hope this company recognizes what an absolute GEM of an employee Memphis is - because they deserve a raise (and more). Theyre the type of employee that makes customers stick with a company above all others, and thats really rare these days.Absolute superstar.If we have issues again - and I hope we dont - I will absolutely be requesting Memphis to take care of things.

Review 77 (2024-10-24 - Rating: 5)
Thank you Brownies for resolving our previous issues the customer service here is impeccable, look forward to working with you again!

Review 78 (2024-05-14 - Rating: 5)
Eric Flowers was our tech from Brownies and I was so excited to see his smiling face pull up. He had been our tech 4 years ago and had that same upbeat, positive attitude. Seriously how do you stay so happy and energetic doing this job especially in this blistering heat but I will tell you it was not a fluke - he remembered our home from 4 years back and I remember him and his professional and incredible work ethic. When he was finished, he left our yard so immaculate, you would never believe he had to dig out the tank. If you call for an appt. at Brownies be sure to request Eric.

Review 79 (2024-11-21 - Rating: 5)
The Employee Jean was very nice, professional, informative & fast when it came to my Septic. I was pleasantly surprised how quickly the process was.

Review 80 (2024-07-18 - Rating: 5)
Jean did an excellent job for me. Arrived on time. Pumped our septic tank and left my lawn neat and clean

Review 81 (2024-10-14 - Rating: 5)
Alex was awesome. He handled our septic issue with courtesy and professionalism. Would definitely call them again.

Review 82 (2024-05-09 - Rating: 5)
Jeff at Brownies was awesome. He got rid of a super tough clog for me. He will not over charge or do anything thats not needed but he will get the job done. Jeff was very nice and professional. I definitely recommend this company.

Review 83 (2024-12-13 - Rating: 5)
Omg Nate.G was the best hes so respectful and knowledgeable will definitely recommend him customer service at its best

Review 84 (2024-09-27 - Rating: 5)
Have been using Brownies since house was built-very professional and timely service-will not use another service-5 star service all the way around

Review 85 (2024-07-27 - Rating: 5)
Grateful for the professional technicians (Jean SylSaint) who serviced our septic system. Jeans knowledge and thoroughness reflect why Brownies is great choice for top-notch service.

Review 86 (2024-11-14 - Rating: 5)
Had a sump pump that stopped working. Javier dug it up, diagnosed the issue, fixed it, and left the area looking better than it did before the work was done.

Review 87 (2024-10-06 - Rating: 5)
Rene was very helpful and did a great job explaining our septic issues. He was fast to address our needs.

Review 88 (2024-09-24 - Rating: 5)
Rene Crespo gives more than 5 star service. Highly recommend having Rene come out to visit you.

Review 89 (2024-09-25 - Rating: 5)
Rene crespo was fantastic. On time and provided excellent service. Very informative and efficient. 10/10 recommend.

Review 90 (2024-12-04 - Rating: 5)
Our technician Rene was Awesome! He was friendly, knowledgeable and professional.

Review 91 (2024-11-14 - Rating: 5)
The service tech Eric clearly explained the process and of emptying the tank and put the grass back so you could hardly tell it was dug up.

Review 92 (2024-02-21 - Rating: 5)
So thankful brownie’s was able to get me on schedule so quickly before things went south. The Tech Jean was a pleasure to work with and was greatly educated in his job field as I had no clue how to locate the tank. He found it within minutes and was done shortly after.

Review 93 (2024-05-29 - Rating: 5)
Rene Crespo was absolutely wonderful! Super nice guy! he didn’t mind at all that I was the annoying customer standing over his shoulder, asking questions the whole time! Thanks so much!!

Review 94 (2024-06-04 - Rating: 5)
Thanks to Jeff and Dwayne for coming out (on time) and explaining the problem and how they planned on fixing it. I appreciated that. And all at a reasonable price, no trying to upsell. And let me know their honest opinions on my system and how to try to prevent future issues. Big props to them, A+ service. Thank you!

Review 95 (2024-11-10 - Rating: 5)
Jean Sylsaint completed a professional job at a competitive price. Pleased with results. Thank you.

Review 96 (2024-10-17 - Rating: 5)
Jeff was excellent, expedient, great at troubleshooting, paid attention to my comments, took care of the backup!!!Yay Jeff! Ocoee

Review 97 (2024-02-27 - Rating: 5)
I was so grateful and happy with my service from Eric f on the Brownies team! Really knowledgeable and helpful when we were totally lost on what was happening with our septic systems. Would definitely call them again in the future!

Review 98 (2024-06-22 - Rating: 5)
Jeff and dwane came out and rocked the house! Got us up and running super fast! Both were very good and very helpful! Would highly recommend

Review 99 (2024-05-03 - Rating: 5)
Jean was our technician and he was great. Polite and knowledgeable. Arrived and was done with the job all under thirty minutes. Would highly recommend using Brownies!

Review 100 (2024-02-20 - Rating: 5)
We recently had issues with our septic and plumbing, complicated by a neighborhood conversion to city sewer. Both times, they were the quickest company to come out to assess the separate issues we were having. Both gentlemen that came out were fabulous, kind, and knowledgeable. I wish I could remember their names, maybe Jeff or Jason. You guys have a great team that provided quick, friendly, and efficient service. We haven’t had a single issue since they completed the work!! Thank you!

Review 101 (2024-05-30 - Rating: 5)
Thank you Jeff for coming out on such short notice and solving our plumbing issue. Taking the extra time and attention to figure out the source of the problem once and for all.Brownies has very skilled and highly professional staff.

Review 102 (2024-04-01 - Rating: 5)
Rene Crespo from Brownies came out to pump my septic and was very friendly and resourceful. I had a few questions about our drain field of which he helped me locate and made sure things were functioning properly. He tested everything and showed me that the system was working as it should and the inside of the tank was in good condition. Would recommend them to friends and neighbors for future work.

Review 103 (2024-06-06 - Rating: 5)
Rene Crespo was an outstanding employee. He provided quick and friendly service for our needs and would love to have him back again the next time.

Review 104 (2024-05-30 - Rating: 5)
Jeff and Dwayne were great. Very professional and worked hard to diagnose and remedy our plumbing problems. We anticipated having to have work done to repair our cast iron pipes. They were able to flush out our pipes and remove several clogs. I appreciate Jeff being honest and telling us that our pipes did not need to be repaired. Now to throw out all of the “flushable “ wipes in the house.

Review 105 (2024-05-29 - Rating: 5)
Rene crespo did an excellent job! He was super friendly and very knowledgeable about what he was doing. Thank you for a job well done! Would highly recommend to anyone who is looking for septic service.

Review 106 (2024-04-05 - Rating: 5)
Rene Crespo at Brownie’s Septic & Plumbing went the extra mile to maintain our septic tank. Instead of giving up on locating the filter he kept digging until he found it, which was difficult because unbeknownst to us, our septic tank doesn’t follow the normal flow.I was initially concerned about this former local business having been acquired by a large corporation, but if they keep experienced and dedicated people like Rene around, they will be able to provide the service level of a local business combined with the organizational efficiency of a large corporation.To make Rene’s job easier the next time, I have decided to invest in extension rings so that he doesn’t have to dig so deep the next time. Additional revenue for Brownie’s, generated by Rene’s commitment to customer satisfaction.

Review 107 (2024-11-17 - Rating: 5)
Jennie G. Was very professional and a good worker. Kept the lines of communication open.

Review 108 (2024-05-24 - Rating: 5)
Brownie’s Septic sent out Jean Sy/Saint to pump out our tank. They were extremely knowledgeable and hard working. They diagnosed our pump problem and quickly fixed it. They provided top notch service across the board!

Review 109 (2024-12-14 - Rating: 5)
Nate was very nice, was neat, and kept things clean while working.Very nice young man.

Review 110 (2024-06-03 - Rating: 5)
I called Brownies for preventative maintenance on our septic system. The customer service representatives were extremely helpful. The person who serviced our system was named Jean. Jean was very personable and professional. I highly recommend Brownie’s Septic and Plumbing.

Review 111 (2024-10-29 - Rating: 5)
Dwayne R was the Brownie’s technician that helped me out today. He was very friendly and professional. Dwayne snaked our clogged drain line and then installed the septic tank riser that I had requested. It was all completed efficiently and professionally with advice on the best configuration for our septic tank system. We were very happy with the service.

Review 112 (2024-10-23 - Rating: 5)
Wilder was very helpful . He was fast to address the problem and telling us what to do ! Thank you God bless !

Review 113 (2024-04-05 - Rating: 5)
My house was just serviced by Brownies Septic and Rene Crespo did an outstanding job. Extra careful with my yard, very respectful toward to me and my family and knowledgeable about what he was doing. Kept me aware and informed throughout the process and gave me maintenance tips at the end. Top notch and a BIG 5 stars!

Review 114 (2024-04-18 - Rating: 5)
We have always used Brownie’s and they have been great. Today was especially good because Rene, the technician, had the most pleasant and professional customer focus. Well done!

Review 115 (2024-10-02 - Rating: 5)
Jean with Wind River Environmental was great! His team was efficient and knowledgeable of our septic tank.

Review 116 (2024-09-07 - Rating: 5)
From setting up the service over the phone to signing for the completed job Brownies made this service fast and stress free! Tha k you Jean G!!!!

Review 117 (2024-11-14 - Rating: 5)
Jeff came out and did an amazing job, very professional, was impressed with his work

Review 118 (2024-07-13 - Rating: 5)
Jean Guillaume with Brownies Septic provided excellent service. He explained everything up front. It was quick service with reasonable pricing. Highly recommended

Review 119 (2024-04-11 - Rating: 5)
We were fortunate to have William M. perform our septic service. He arrived on time, explained the process, expertly answered all of my questions and politely laughed at my terrible jokes.I highly recommend Brownies and hope youre fortunate enough to have William M. assigned.A brief note to anyone experiencing frustration or an emergency: patience, respect and compassion goes a long way. Many of those providing services experience long, sweaty days.

Review 120 (2024-04-17 - Rating: 5)
Brownies is setting the standard for customer service and trust-worthy expertise. I am so impressed. The technicians are courteous and knowledgeable, the telephone staff is professional to the max - I just can’t say enough about this company. They’ve handled two problems at this 60+ year old house, one septic and one plumbing. If you call anyone else for plumbing and septic problems, think again.

Review 121 (2024-06-06 - Rating: 5)
Rene Crespo is on time, Reliable, honest, friendly, and knowledgeable. He is very easy to work with and respectful. I want him every time. Thank you

Review 122 (2024-07-18 - Rating: 5)
Rene Crespo was excellent. Very professional and very communicative. I highly recommend his work!!

Review 123 (2024-06-28 - Rating: 5)
I had to have a complete service. Tank and drain fieldThe workers that responded were complete gentlemen. They explained everything that was occurring and the workings of this new septic service.The office staff was wonderful answering.and addressed all my questions

Review 124 (2024-05-08 - Rating: 5)
Rene Crespo was excellent in all respects in his service. I will give him 6 + stars and highly recommend your company because he did 😉 so well.Thank you.

Review 125 (2024-08-31 - Rating: 5)
Jean Sylsaint has been servicing my house for years!! He always does an amazing and professional job!!! Thank you!!!

Review 126 (2024-04-15 - Rating: 5)
Getting your septic pumped is never fun, but Rene made it a smooth and easy experience. He helped dig to be able to access both septic systems and I immediately felt comfortable that he was there to help us out. I would recommend Rene to anyone! Thanks for your help Rene!

Review 127 (2024-04-16 - Rating: 5)
We had great service from Brownie’s and Gabe. He was on time, extremely knowledgeable about our issue and quickly took care of our problem. We will be calling again to help with our other issues as well. Thanks so much!

Review 128 (2024-11-14 - Rating: 5)
Jean G. did a great job and helped me to understand how my system works. Thanks.

Review 129 (2024-06-27 - Rating: 5)
Jeff and Dwayne were phenomenal.They demonstrated great customers service skills and were extremely respectful.They are assets to your company

Review 130 (2024-09-04 - Rating: 5)
The tech arrived on time and was very knowledgeable of his profession. Should you need septic service I highly recommend Brownie’s.

Review 131 (2024-02-03 - Rating: 5)
Jean Sylsaint and his assistant did a great job with communicating what they were doing and what they needed. We appreciate how professional they were with us and took the time to educate us on our system. He commended us on doing this ahead of a problem or emergency. We will absolutely use them in the future for another scheduled maintenance visit.

Review 132 (2024-02-05 - Rating: 5)
I had a wonderful experience earlier today at Brownies Septic & Plumbing. I bought some more of the OS-R-Brownies Bio Booster to have on hand. Karen J., greeted me so nicely and then, Alison H., came over and both ladies were very kind, helpful, professional, and patient with me. Ive been with Brownies for years now (I have a septic tank) and they continue to impress me very much. I wish every place conducted their business as well as Brownies does. Im certainly going to recommend this company to my friends.Thanks so much again,Beverly Litka

Review 133 (2024-07-05 - Rating: 5)
We were very impressed with their response times and the professionalism of their employees. Everyone we interacted with was knowledgeable and friendly. Highly recommend!

Review 134 (2024-04-26 - Rating: 5)
Great job!! Could not have had a better service or experience with a service tech. Explained everything so I knew exactly what was going on and what I need to do next. Highly recommend Brownies and Jeffrey is, also, 5 star!!

Review 135 (2024-04-12 - Rating: 5)
Memphis was an amazing tech! She was very knowledgeable and told me all the issues that was going on with my toilet. She was fast and professional while being friendly and courteous! Highly recommended!

Review 136 (2024-04-16 - Rating: 5)
Larry was AMAZING!! He was very professional and diligent on making sure every issue we had was resolved ( we had multiple issues). He was also very good at explaining how and what he had to do to fix our issues. HE WAS GREAT!!!!

Review 137 (2023-04-21 - Rating: 5)
Ive been using Brownies for 20 years now. Never had any problems with their service or employees. Felt I needed to post today as the gentleman, William, who was out today was absolutely top notch. Great service performed and quite the lesson on septic systems for me. I certainly hope he stays with Brownies a long time! Thank you for the great service over the years! So nice to do business with a company of such high caliber.

Review 138 (2024-06-07 - Rating: 5)
Memphis R. arrived promptly and explained everything throughly. The job was completed faster than I expected, and everything was neat and clean. She kept me updated throughout the job. Thank you!

Review 139 (2024-09-04 - Rating: 5)
Wilder was great! So helpful and provided such great insight in steps moving forward for us

Review 140 (2024-07-03 - Rating: 5)
Jeff and Gabriel were awesome!!! They were determined to make sure the shower drain was flowing properly. Great, fantastic job!!! Thank you gentleman!

Review 141 (2024-09-24 - Rating: 5)
Second time servicing our septic after buying our home. Jean and Saint did a great job. They were friendly and experienced. Thank you Brownie!

Review 142 (2024-03-21 - Rating: 5)
Memphis R. was great! She was the fourth person dispatch to my house to resolve an issue, and she’s been the ONLY person able to provide answers and possible next steps. We will be requesting her for any future work!

Review 143 (2024-07-31 - Rating: 5)
Jeff was wonderful. He was knowledgeable and worked diligently to deal with our plumbing issue.

Review 144 (2024-07-25 - Rating: 5)
Jeff and Dwayne were great. Arrived promptly, assessed the problem and fixed it in a timely manner.

Review 145 (2024-12-07 - Rating: 5)
Timely, tidy, knowledgeable! Great communication. Jean G was terrific

Review 146 (2024-07-07 - Rating: 5)
Rene Crespo was very professional and did a great job pumping my septic tank. He was very knowledgeable.

Review 147 (2024-07-02 - Rating: 5)
The septic pump with Nate G was great.The working in our septic replacement was amazing too great compliments to Anthony Coney by the amazing work done!

Review 148 (2023-07-25 - Rating: 5)
Brownies was able to come to my home late on a Friday afternoon after my worst nightmare happened: all of my toilets not flushing, and water backing up in the shower drain. Marlon Wilson came out and after some detective work was able to identify the issue, AND he had everything he needed on his truck to replace an entire grinder pump that day, so we could get back to our business (literally). This is the first time weve had to call anyone to service our septic since moving into our new home, and we will always be calling Brownies due to the great service and how awesome and personable Marlon was. He worked hard to get it done quickly in 100 degree heat and we are so thankful!

Review 149 (2024-07-10 - Rating: 5)
Thank you Jean for the excellent service. You always do a great job. Highly recommend Jean and Brownie for your septic needs.

Review 150 (2024-04-30 - Rating: 5)
Eric F. went above and beyond to describe to me how Brownies would resolve the septic issues we were having. And then he repeated it all again over the phone for my husband. He was knowledgeable and great to work with.

Review 151 (2024-07-07 - Rating: 5)
Thank you so much to Rene Crespo @ Brownies Septic! He is super professional and did a great job!! Highly recommend

Review 152 (2024-08-13 - Rating: 5)
The technicians were very efficient and knowlegeable in all aspects of their work. They explained everything completely.

Review 153 (2024-04-23 - Rating: 5)
Our technician Rene Crespo was professional and friendly. He also took the time to let us know the best way to maintain our system in between services. He is a true asset to your company!

Review 154 (2024-02-28 - Rating: 5)
Nate was amazing! He did such a great job and very professional and detailed when explaining and answering any of my questions for reassurance will deff call again to service if they send Nate back over to service my property

Review 155 (2024-05-03 - Rating: 5)
24/7 hours enabled me to schedule when the event occurred at 10p. Technician Rene Crespo arrived when expected the following day. Rene is professional, knowledgeable, efficient and friendly. I dug up the dirt and exposed the tank lid so he would not have to go hunting for it in the garden. Rene put the dirt back and returned the area to its proper form. I did not appreciate the emergency fee to capitalize upon my misfortune, especially when the service did not happen same-day (a response time that warrants emergency status), however that is not relevant to the service provided by Rene.

Review 156 (2024-11-20 - Rating: 5)
Jean G arrive and worked quickly and efficiently. Fantastic service!

Review 157 (2024-10-05 - Rating: 5)
Wilder give us the best service. He took the time to help me find the septic. Very professional.

Review 158 (2024-09-25 - Rating: 5)
Rene has done a great job. Very friendly and efficient

Review 159 (2024-09-19 - Rating: 5)
Memphis was tremendously helpful, on time and extremely fast and efficient! Couldnt have done a better job!

Review 160 (2024-08-21 - Rating: 5)
Rene crespo....and team were amazing. Very friendly, efficient and knowledgeable. Highly recommend

Review 161 (2024-08-16 - Rating: 5)
Thomas was fantastic and explained to me where my plumbing issues were coming from!

Review 162 (2024-06-17 - Rating: 5)
Awesome service! Rene Crespo was my technician and he was very incredibly knowledgeable and worked quickly.

Review 163 (2024-02-29 - Rating: 5)
Had a plumbing/septic issue and Jeff and Dewayne came out promptly to get the drains in my house back up and running. They made sure everything working again though it took a couple of tries to solve the issue. Both very friendly and appreciate the care they took to make sure the drain issue fixed and also explained the problem and current solution and next steps if any further issues.

Review 164 (2024-09-21 - Rating: 5)
Jean S and partner performed an excellent job. Thank you so much for coming out

Review 165 (2024-04-15 - Rating: 5)
Excellent service from the technician they sent to my house!! Rene Crespo, explained the entire process to me and guided me on the steps to follow in the future for the system, very grateful for the treatment, he made the entire process very clean!! 5 ⭐️ !! Thank you !!!

Review 166 (2024-08-14 - Rating: 5)
Rene is awesome this his second time out and he is always prompt and professional!!

Review 167 (2023-01-18 - Rating: 5)
Kaylee T did an awesome job getting me a pump out scheduled. She was nice to work with even when I called back to cancel. I was able to find someone who could get here a little quicker. (Dudy was calling) so I took the faster time. But, she wasnt rude or short. She still was nice and for that, I purchased some tank enzymes for down the line. I have used Brownies in the past and will again.Chris

Review 168 (2024-07-01 - Rating: 5)
I call this company with an emergency they came fast,Jeff and Dwayne did and excellent and great job also explain the process.thank you for your help!

Review 169 (2024-12-05 - Rating: 5)
Deion Bell went above and this morning. Thank you so much for your help and patience.

Review 170 (2024-06-09 - Rating: 5)
Great experience. Scheduling was easy. Communication was great. The man from Team Guillaume was professional and polite. Went very smoothly

Review 171 (2024-11-14 - Rating: 5)
Wilder was friendly and did a great job on my septic tank.

Review 172 (2024-06-20 - Rating: 5)
Everything that could be wrong was. Septic tank pump broken, grease all up the line, every bathroom clogged. Even with problem after problem Jeff and Dwayne troubleshooted and fixed it with ease. I’d call them up again anytime.