Polestar Plumbing, Heating & Air Conditioning in Olathe

Review 1 (2024-01-19 - Rating: 5)
Polestar came to the rescue! We called about a no heat situation which caused us to have frozen water lines. They told us their technicians were working around the clock due to the freezing temperatures that Kansas City has been experiencing. They showed up at our home around 3am and had our heat back on and the water running in a couple of hours. This company has helped our family many times and they have been there for our relatives and friends in the past as well. I cannot say enough good things about them.

Review 2 (2024-02-03 - Rating: 5)
Polestar has provided fast and professional service when we have had an plumbing issues, including emergencies. I will never call anyone else!

Review 3 (2021-11-09 - Rating: 5)
Larry T. has come to our home twice - once to diagnose a problem and another time to inspect after another technician performed the work. Larry was so patient and professional. He answered all of the questions we asked him with knowledgeable explanations. He expressed interest in helping us understand how to best care for our new unit and how to save money in doing so. Even when I called later with a follow up question, he was very kind and helpful.We have previously had only bad experiences with heating and cooling repairs/installs. It has been so refreshing to have Polestar provide affordable rates and quality service through skilled workers like Larry.Update: James came today and addressed some concerns we had about the unit. It made a sound we thought was strange, but all was actually working fine. James helped educate us on how to interpret that sound, how to verify if the unit is truly malfunctioning, and how to prepare the unit for possible extreme winter weather. I really appreciate the kindness and professionalism he displayed.

Review 4 (2022-07-25 - Rating: 5)
Anthony & Josh did an excellent job and we’re very professional. They raised our shower head, replaced 3 toilets, replaced a sink faucet. They answered questions I had and did an excellent job explaining & showing me how they were fixing a problem with one of the toilets. I’m very happy with the quality of their work and will use Polestar for any future plumbing problems. Thank you!

Review 5 (2022-11-11 - Rating: 5)
I am so impressed with the work they have done! Ian came out yesterday to look at my 22 year old heater 😅 he was very honest with me and told me i needed an all new furnace and air due to it being so old and deteriorated. The financial help was amazing by Kayla as well! she answered all my questions and talked me through everything! with it being so cold i didn’t know how fast i’d get a new one but they came out today and got everything done! The two guys Javier and another gentleman were amazing as well!! and Just in time for this cold weather! I couldn’t ask for better service!!!!!

Review 6 (2022-10-01 - Rating: 5)
Anthony and Josh were excellent! They repiped our upstairs plumbing after a water leak. They were very professional and nice. They did not seem to mind our sweet little dog not wanting them to leave. Lily (sweet little dog) sends her thank you to Anthony and Josh! Thank you!

Review 7 (2023-09-27 - Rating: 5)
I’ve enjoyed working with the team at Polestar. Clear communication with quick straight forward work. If your searching around for help, this is who I put my trust in.

Review 8 (2020-07-23 - Rating: 5)
I found them through Costco and got a nice rebate from Costco. I thought the choices they gave me were good and did a nice gob installing the units. After a month I am happy with the new units performance. Quieter and house if very conformable. Would use them again.

Review 9 (2022-11-10 - Rating: 5)
Jalen came out today to perform our annual furnace tune up. He did a great job. He was very polite and answered all of my questions. Five Stars for Jalen!

Review 10 (2020-10-29 - Rating: 5)
Jerry from Polestar came and fixed my daughers jacuzzi a few days ago. My daughter was stressing out about it. In a very short time the problem was resolved. We use Polestar for years. My daughter has never tried Polestar so I recommended them to her and to anyone thay needs their expertise. My daughter was very elated with the service she received. She said will always call for their help. She ask me to give them five stars. Thanks Polestar

Review 11 (2022-10-24 - Rating: 5)
Ive used Polestar for years. They are professional, friendly, and always take the time to educate me on the services theyre performing. Top notch business and staff!

Review 12 (2023-11-21 - Rating: 5)
Kayla was very knowledgeable and answered all my questions. She never pressured me! The company always answers their phones and appointments are timely.

Review 13 (2023-10-06 - Rating: 5)
These guys are awesome. I had them out to fix my furnace with the cold months right around the corner and they were quick, tidy, and professional

Review 14 (2020-07-24 - Rating: 5)
Found company through Costco and had new Lenox unit installed. Everyone from company has been great - communication and customer service outstanding with installation. Would recommend doing business with this company.

Review 15 (2020-08-07 - Rating: 5)
Ian did a follow up walk through to the air conditioner we had installed last week. Both the install crew and Ian were very professional and did an excellent job

Review 16 (2022-07-27 - Rating: 5)
This team does GREAT work. My wife and I couldn’t be happier with the service. Highly recommend this group for anyone looking for plumbing solutions!

Review 17 (2023-09-27 - Rating: 5)
Fantastic job! Came in, worked quickly and professionally. Will definitely be working with them again!

Review 18 (2023-10-05 - Rating: 5)
Great customer service, great people, and great price would highly recommend to anyone!

Review 19 (2020-07-26 - Rating: 5)
Very professional. Fair. Good value. I highly recommend Polestar Plumbing.

Review 20 (2022-07-09 - Rating: 5)
Great customer service and good quality technicians. Easy to work with and very responsive.

Review 21 (2023-10-05 - Rating: 5)
The best! They did a great job and were very professional and helpful explaining everything throughout the whole process

Review 23 (2020-09-10 - Rating: 5)
Fair pricing and quality work.... what else can one want?!?!

Review 24 (2020-07-31 - Rating: 5)
Ian was very nice and professional. Its so nice to know my AC will be functioning properly for the rest of summer.

Review 25 (2022-10-12 - Rating: 5)
Great experience! Spot on with customer service!!

Polestar Plumbing, Heating & Air Conditioning