Kinetico Advanced Water Systems of New Bern

Photo of Kinetico Advanced Water Systems of New Bern

Located in New bern, North Carolina

Address: 1412 Old Cherry Point Rd, New Bern, NC 28560, United States

Phone: +1 252-635-6222

Rating: 5

Services

  • Delivery
  • Wheelchair-accessible car park

Categories

  • Plumber
  • Water softening equipment supplier

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-11-19 - Rating: 5)

    Love this system! So glad I listened to my neighbors’ recommendations. I couldn’t quite figure out why I kept wanting another cup of coffee this morning until I realized it just tasted so much better made with better tasting water. Joe did a great job of explaining everything about the testing and each system and what it does so we could make an informed decision. Feel great about the investment we’ve made in our health a d our new home.

  • Review 2 (2024-11-26 - Rating: 5)

    Joe did a great job on the initial visit to inform me on the different systems Kinetico offers and what each system can do. He also tested the water in front of me to demonstrate how hard the water actually was. Jacob did an awesome job upon installation by informing me what he was planning to do and how he was going to do it. He took many pictures and thoroughly explained how the system works and what I have to do to maintain it. He also answered all questions I had throughout the installation process. Something very cool I noticed is they had my softener system prefabricated before on-site. If you know anything about fabrication, it is always best to do what you can in a controlled environment. It gave me peace of mind that this system was put together with care and quality before ever arriving at my home.I would highly recommend Advanced Water Systems if you live in the New Bern area or are on CWS. The water was unbearably high with sulfur(rotten egg smell) in my home and their system easily took care of that.

  • Review 3 (2024-10-02 - Rating: 5)

    We couldn’t be happier with Kinetico . Communication was spot on and Jacob did an amazing job efficient, very nice and informed us on all he was doing. Everything thing was clean when he left. He explained how everything worked.They also matched our faucet hardware. I highly recommend Kinetico Advanced Water Systems!

  • Review 4 (2024-09-20 - Rating: 5)

    The team you sent out did an awesome job installing our whole house water filter. Your policy exceeded my expectations from the first visit of your salesman (Grey) to the finished project yesterday and I would not hesitate to share my experience with anyone.

  • Review 5 (2024-12-09 - Rating: 5)

    Patrick Cole was our technician today and did a fine job and took the time to allow me to better understand our system and its operations.

  • Review 6 (2024-07-25 - Rating: 5)

    Grey was very thorough, friendly and prompt. Answered all our questions and explained why/what different things were happening. We are very happy with our water system and Grey is a great asset to the team.

  • Review 7 (2024-07-19 - Rating: 5)

    Robert from Kinetico came out and replaced a tank and some filters. He was very professional and knowledgeable about the Kinetico products. He explained very clearly what needed to be done and explained what maintenance will be required in the future. We really appreciated his visit.

  • Review 8 (2024-07-08 - Rating: 5)

    Grey was very helpful and explained the different options. He showed up a few min before his appointment, was professional, knowledgeable about the system and the water in NC on general. We feel confident about our decision to move forward with kinetico. Clean and safe water here we come!

  • Review 9 (2024-09-06 - Rating: 5)

    The Kinetico serviceman came to the house and changed our prefilter to our water system and added salt. He was very friendly and professional. Great experience

  • Review 10 (2024-09-12 - Rating: 5)

    Joe Wagner was very outstanding in providing us with all the details about Kinetico Advance Water System hands down very knowledgeable and very helpful us understand about the water system and how it effects our daily lives hes very highly important for Kinetico Advance Water System cudos job well DONE 💯

  • Review 11 (2024-12-04 - Rating: 5)

    Arrived on time, replaced carbon filter showing the rust in old tank. Quick and effective process. Thank you 👍

  • Review 12 (2024-10-16 - Rating: 5)

    Had a nice experience with Jacob doing the install. He took the time to label all the pipes for me.

  • Review 13 (2024-05-16 - Rating: 5)

    Jacob the installer is very friendly and professional. Arrived within scheduled arrival time and worked quickly and cleanly installing the system. Even with an additional faucet location, he made the install quick and neat. Even accommodating our fixture design request!

  • Review 14 (2024-01-12 - Rating: 5)

    Joey, the technician, was extremely easy and enjoyable. He was very knowledgeable. His presentation and water test was perfectly timed; didn’t take too much of my time and gave the exact amount of info I wanted. Best of all, there was no high pressure sales or pitches like I experienced with 1 of the other 2 I’ve had do a in home water test in the last several days.Thanks for your time Joey! I really enjoyed having you in my home!!!

  • Review 15 (2024-08-21 - Rating: 5)

    Great company with quality personnel. Patrick Cole and his helper did a prompt and professional replacement of my water filter bottles. Thanks guys

  • Review 16 (2024-08-29 - Rating: 5)

    Patrick Cole was very competent and patient answering all my questions. Job was done quickly and well. Thank you

  • Review 17 (2024-12-17 - Rating: 5)

    My technician works with my schedule and is very neat not leaving any mess.

  • Review 18 (2024-09-26 - Rating: 5)

    Joe, was great .emHe checked our water quality. He explained whats was wrong or why our water is the the it is . He also went over are options and what we can do to have good water . Their was a lot he showed us. Over all he was great .

  • Review 19 (2024-08-23 - Rating: 5)

    These guys are always great! Friendly & reliable. Theyll always get my recommendation. :-)

  • Review 20 (2024-07-16 - Rating: 5)

    Jacob & Tig were very professional, informative and respectful of my property. I was quite pleased with their service.

  • Review 21 (2024-07-01 - Rating: 5)

    Grey Sabiston was very knowledgeable and helpful as he checked our water and looked at where we will be installing it.We would NEVER own anything but a Kinetico!They last for years and don’t use electricity and a fraction of the salt that other systems use!Thank you Kinetico!

  • Review 22 (2024-09-18 - Rating: 5)

    Jacob and his associate were prompt, efficient and so very courteous and pleasant to deal with

  • Review 23 (2024-05-15 - Rating: 5)

    Rob Owsley came out this morning and installed a new clorinator in my system. He was courteous, knowledgeable , ontime and took the time to answer all my questions. Could not have been a more pleasant experience. A rarity in this day and age. Thanks Kinetico for a quality product and hiring professional people.

  • Review 24 (2023-11-17 - Rating: 5)

    Joe and Darrin are the best. They set up awesome show booths to boot ;)

  • Review 25 (2025-01-03 - Rating: 5)

    Joe was very professional and very informative on all aspects.

  • Review 26 (2024-05-15 - Rating: 5)

    Joe was absolutely wonderful to work with and made it an easy decision to go with Kinetico. NC’s water isn’t great, so having a de-chlorinator is a must (along with a water softener). We are grateful for the time he spent with us, educating us on what we needed to do!

  • Review 27 (2024-08-26 - Rating: 5)

    Patrick was very professional,polite and took care of our services in a very short time.,

  • Review 28 (2024-09-20 - Rating: 5)

    Excellent service with knowledgeable techs.Happy to have Kinetico!

  • Review 29 (2023-05-31 - Rating: 5)

    Patrick came and provided a service today and he was professional, respectful, efficient, and extremely pleasant to work with. When I called to pay my bill, the woman who answered the phone was also very nice to work with and took care of my requests with professionalism. It is very refreshing to have the people who work for a business be so excellent so consistently!

  • Review 30 (2024-10-24 - Rating: 5)

    Very professional. Showed up as scheduled. Very satisfied with Kinectico.

  • Review 31 (2023-02-24 - Rating: 5)

    Start to finish, Advanced water systems is a five star company. Grey explained the products clearly and there was absolutely no pressure. He was very quick to respond to all of my questions after our initial consultation. Danielle was just as knowledgeable and efficient with all of the back-end admin paperwork and scheduling. Marlo installed the unit quickly, quietly and everything was cleaned up nicely when finished. All three were so nice and polite through the process. A true delight to work with. We absolutely love the water system and would do it again with them in a heartbeat.

  • Review 32 (2024-04-03 - Rating: 5)

    Carmen set us an appointment with Joe the very same day that I called. Within an hour Joe was at our home. Excellent experience with all the knowledge and no high pressure sales.

  • Review 33 (2024-09-11 - Rating: 5)

    Rob does excellent work. Always on time and friendly

  • Review 34 (2024-05-08 - Rating: 5)

    Our service man was Marlo. Very polite, and knowledgeable. He answered each question in a professional manner. Provided the service without any hiccups. Thanks Marlo.

  • Review 35 (2024-10-04 - Rating: 5)

    Very courteous and friendly! Was very knowledgeable and answered all of my questions.

  • Review 36 (2023-12-07 - Rating: 5)

    Outstanding service, both technicians in the office were professional and able to help me pick the system that would be best for me. Marlo Blackburn is very knowledgeable and helpful. No pressure they are truly there to help you. I would recommend Kinetco Advanced Water System to everyone.

  • Review 37 (2024-08-28 - Rating: 5)

    Marlo showed up as scheduled and quickly swapped out the tank that was due for service.

  • Review 38 (2024-02-16 - Rating: 5)

    Absolutely, 5 star!!!! Grey was loaded with important information and we are so thankful for all the time he gave to us and showing us in detail the water situation in our home. What a blessing!! Thank you, Grey and thank you Kinetico!!

  • Review 39 (2024-07-18 - Rating: 5)

    Everyone is professional, friendly and very helpful. Love the water system! Highly recommend!

  • Review 40 (2024-02-16 - Rating: 5)

    Rob was very good at explaining everything to us since we have never had a system before. He was very knowledgeable and friendly!

  • Review 41 (2024-06-04 - Rating: 5)

    Great service. Technician was fast and efficient. He cleaned up after the tank was swapped out.

  • Review 42 (2024-10-09 - Rating: 5)

    Grey was very cordial and knowledgeable. He explained everything thing well and answered my questions so we could understand the answers.

  • Review 43 (2023-06-29 - Rating: 5)

    It is a genuine pleasure to have a company technician with the high level of expertise, knowledge and professionalism you have in Joe Wagner. He is a the total package and did an outstanding job for my wife and I, Please 🙏 keep him serving your customers you will never go wrong trusting him.Respectfully, Mr. & Mrs. W. Victor Clark

  • Review 44 (2023-08-07 - Rating: 5)

    I have always been so pleased with the service we receive from Kinetico. When we call we always get a reply and prompt appointment. They let us know when they are coming and do a quick job on the maintenance of our units. They are friendly and polite.

  • Review 45 (2024-07-11 - Rating: 5)

    The gentleman were very helpful and did a thorough job making sure my water was up to par

  • Review 46 (2024-07-16 - Rating: 5)

    Your guys were great. We signed up for yearly inspections .

  • Review 47 (2024-05-14 - Rating: 5)

    I received a text message that included the installer’s picture and some general information which I felt was not only very professional but also provided me with a sense of security. The installer arrived during the time that had been prearranged. The installation went very smoothly and as my husband said they did a “bang up job”. All questions were answered and the installers were very professional and left everything very neat and clean. Would most definitely recommend Kinetico Advanced Water System! Thanks for doing such a great job!

  • Review 48 (2024-09-25 - Rating: 5)

    Technician was extremely friendly and seemed very truthful.

  • Review 49 (2021-11-18 - Rating: 5)

    Stephen Detore installed our system and did a great job. He explained everything to a T and he worked diligently to install our water system in a timely and seamless manner. We are so grateful. Grey was the rep who came and helped us decide on the system and he analyzed our water. He was also excellent and took his time in explaining everything. Both were very helpful and made themselves available if we have questions or problems with the system. A great experience with the people working for this company which says excellent things about the company!!! Thumbs up.

  • Review 50 (2024-08-23 - Rating: 5)

    Joe was friendly, knowledgeable, and helpful.Highly recommend.

  • Review 51 (2024-10-02 - Rating: 5)

    Grey Sabiston and his team installed a brilliant system in our off-the-grid home that minimizes energy use and maximizes the treatment of hard brown tannin-laced water supply. The water in my bathtub looks like the cobalt blue of the Caribbean. I cannot say enough about this teams professionalism and responsiveness. One of our wells started to produce muddy water after a significant storm. Grey was onsite within hours, and rather than wait for one of his techs to become available, he rolled up his sleeves and sorted us out immediately. They provide outstanding service and commitment to their customers. I am happy to have Kinetico New Bern as my water treatment partner.

  • Review 52 (2023-07-11 - Rating: 5)

    Kinetico Advanced Water Systems technician provided excellent customer service. He arrived on time and completed our maintenance service with no delays or issues! My husband and and I highly recommend this company.

  • Review 53 (2022-11-13 - Rating: 5)

    Marlo arrived promptly and after reviewing area of installation, immediately went to work. The job took approximately 4 hours and after cleaning area up, Marlo patiently described as he demonstrated the necessary steps, turning water off & on, and adding salt to the system. Marlo was very knowledgeable, professional, and Kinetico should consider him an asset to the company.

  • Review 54 (2022-10-20 - Rating: 5)

    Always great to deal with. Office managers and appointment coordinators are helping in making your appointment work on your schedule. The technicians are prompt and text info before they arrive. Patrick has been to my home and work and is always polite and knowledgeable. Thx again.

  • Review 55 (2022-07-28 - Rating: 5)

    The house water system hookup was done by our technician Stephan. He was very knowledgeable and friendly. He explained the process and how to operate the system thoroughly.Excellent job all around from my sales person, Gray, to the office workers and by the installer.

  • Review 56 (2024-04-22 - Rating: 5)

    I had the pleasure of meeting Joe Wagner today, professional, friendly, and knowledgeable about all things pertaining to water treatment. Looking forward to the installation process.

  • Review 57 (2024-09-12 - Rating: 5)

    Grey was friendly & informative about my water quality results.

  • Review 58 (2023-08-09 - Rating: 5)

    We are very happy with our Kinetico experience. From the sales team, to the office staff, to Jeffrey the installer. Everyone was very professional, friendly and courteous. We absolutely recommend the Kinetico system experience!

  • Review 59 (2024-07-03 - Rating: 5)

    As always, Rob was on time, pleasant & knowledgeable. He’s a credit to Kinetico!

  • Review 60 (2024-05-15 - Rating: 5)

    This is our third Kinetico water system and we absolutely love it. We have sworn by this brand for 30 years. Keep up the great quality and awesome customer service. You guys are the best!

  • Review 61 (2024-06-05 - Rating: 5)

    Great young man who came in serviced our system. Could not have been nicer or more helpful.

  • Review 62 (2023-04-02 - Rating: 5)

    Grey was very knowledge about his job and was very friendly. In addition, Grey was professional. He is great representative for Kinetico.We have only the system a few days, but so far we love it.

  • Review 63 (2022-07-24 - Rating: 5)

    The staff at Kinetico were professional and provided us with a solution (albeit a complicated one) for our drinking water and softening issues. Grey Sabiston was amazing to work with, from planning to installation, and kept us apprised at all times. Steven and Daryle, the installers, were professional and knowledgeable as well. We absolutely love our new Kinetico system and would highly recommend them!

  • Review 64 (2022-07-23 - Rating: 5)

    Stephen was amazing and did an excellent job. He was professional and personable. The work was done with minimal disruption to our routine and I was at home throughout the process. I can only hope that I will be as happy with my water filtration system as I was with your employee. Thanks and check back in a few weeks about the system!

  • Review 65 (2022-09-20 - Rating: 5)

    Hi my tech today was John and he was extremely courtesy and professional and very informative about the product he came to service and also on time. He took his time and explained everything to me and also tested the water ,told me about other products they have. K5 is a filtered water system they have so I will probably get that installed. Tried of dragging around gallons and cases of water. He also removed a gecko that was on the top of my front door that i could not reach and put him in a tree. The girls in the office are also very nice to deal with. 5 stars no doubt keep up the great work. I would definitely recommend this company if you are thinking of upgrading your water. Thank you

  • Review 66 (2024-03-25 - Rating: 4)

    Service great. Cost for replacing carbon bed seem very high. Not sure its needed every three years?

  • Review 67 (2023-05-16 - Rating: 5)

    The Kinetico team is first rate from start to finish. The communication withthe office staff was everything one could hope for. The installation was done quickly and professionally with lots of explanations and opportunity to ask questions. We now have excellent water quality and the reverse osmosis system delivers plenty of good tasting water. I would highly recommend Kinetico if you are having any issues with your water

  • Review 68 (2023-07-26 - Rating: 5)

    Marlo did an excellent job installing our Kinetico Water Conditioning system! With his thorough knowledge of the system, he provided us with a very good understanding of how the system works and how to maintain it. His attention to detail in the routing of the pipes is to be commended!

  • Review 69 (2023-09-07 - Rating: 5)

    The Kinetico technician, Joe Wagner, was extremely knowledgeable and explained our water needs in an easy to understand manner. He explained the systems needed to remedy our hard water and sulfur issues. Overall the meeting for very productive and informative.

  • Review 70 (2022-08-31 - Rating: 5)

    Cody Coleman did a great job of installing our systems. He was in and out in a very short time. Kinetico Advanced Water Systems made it very easy for us to clean up our water supply. We highly recommend them. Thank you Cody for being so accommodating and thorough.

  • Review 71 (2021-10-19 - Rating: 5)

    Great job!!!Great company to work with for our soft water and filtration system.Jeremy explained everything clearly during the planning process and made sound recommendations that we followed.Stephen, the technician, was just as courteous during the install and explained the system operation in great detail.Would highly recommend Kinetico for anyone that wants to improve their water quality, especially with the North Carolina “hard water” issues that are legendary!

  • Review 72 (2022-12-28 - Rating: 5)

    I’m impressed by how user friendly the upkeep on this water softener is. I know they have a great reputation and I’m excited to finally ditch my hard water. Grey and Marlo are great! And everyone I spoke with on the phone was nice too.

  • Review 73 (2023-02-17 - Rating: 5)

    Kinetico has made great strides in providing a very customer-centric approach! Patrick was helpful and friendly. I loved the email and txt I received both before and after the visit.

  • Review 74 (2024-10-29 - Rating: 5)

    The young man who came to help us with our salt exchange was courteous and gave us a good heads up about when he would arrive. I apologize for not remembering his first name but it started with a T. We are pleased with your process.

  • Review 75 (2023-01-16 - Rating: 5)

    Cody was the best service person I have ever had from your business he fixed the issues I have had for a while. This young man deserves recognition. And a raise. 10 star rating!

  • Review 76 (2022-02-19 - Rating: 5)

    Rob Owsley was prompt, friendly and efficient. We even had a nice chat about some things not related to our problem, which he corrected in no time. Would definitely want back again if we need service.

  • Review 77 (2022-08-17 - Rating: 5)

    Patrick was great! Worked quietly & efficiently. Took time to explain a couple things about filters & salt crystals, cleaned up when he was done. Advanced Water systems should be proud to have him on their team.

  • Review 78 (2022-11-23 - Rating: 5)

    Very pleased with my bi-annual service visit by Patrick. He broke up a salt bridge and showed me how to avoid that in the future. Water tested and all is well! Great service. Arrived in the middle of the time window. Very helpful.

  • Review 79 (2021-08-06 - Rating: 5)

    Fantastic service! The home I purchased had an existing Kinetico water softener system. I have never lived in a home that had a water softener system and really didn’t know what to expect. After a period of time, it seemed that it wasn’t operating properly. I contacted Kinetico to come out and check my system, I also figure while they were out, they could provide info on how to maintain the system since I had never owned one before, and because there was no documentation when I purchase the home.The system was an older system and it turned out that during Florence the unit got contaminated and the previous owners didn’t address it?Daryle Everett the gentlemen who came out was super professional, knowledgeable, and honest. Being the system was an older system, he could have very easily told me that because of the contamination, age of the system that it was not serviceable and then sold me a new system.Daryle was very transparent/honest and describe what he was going to do to address the issue. Long story short Daryle did as he said. Cleaned out the contamination, dismantle and cleaned everything and got it working properly.Daryle is an example of the type of tech, companies should aspire to have.Great experience – keep up the fantastic work! You should give Daryle a bonus, he represents your company very well!

  • Review 80 (2022-09-14 - Rating: 5)

    John came to service our system. He was on time, professional, and nice. Kinetico has been a very good company to work with. I highly recommend them!

  • Review 81 (2024-03-25 - Rating: 5)

    Mr Sabiston was very knowledgeable of the product and left well informed. I am totally satisfied with his service.

  • Review 82 (2024-09-09 - Rating: 5)

    On time. Very efficient. Great service

  • Review 83 (2024-12-19 - Rating: 5)

    The Technician was timely, courteous and was very efficient in completing the work.

  • Review 84 (2023-03-24 - Rating: 5)

    Patrick sent a text before arriving and was on time. He was pleasant and professional. He made helpful recommendations and worked quickly. Hope he is the one one who does our service next time!

  • Review 85 (2024-05-01 - Rating: 5)

    The technician was on-time and knowledgeable. This was an inspection and estimate for service, and everything was handled promptly

  • Review 86 (2023-09-05 - Rating: 5)

    Grey provided prompt, professional service. Extremely satisfied with our Kinetico system. The system has operated flawlessly for 10 years.

  • Review 87 (2024-02-29 - Rating: 5)

    Daryle did a great job explaining our system and answering all my questions. I will certainly call KINETICO and Daryle to help with our system in the future.

  • Review 88 (2024-10-22 - Rating: 5)

    The service tech was very thorough and took care to service the system and clean up after he was through.

  • Review 89 (2023-09-23 - Rating: 5)

    I was very pleased with the quick installation process. Marlo Blackburn was my technician and he explained everything that I would need to know and answered my questions fully. Great company.

  • Review 90 (2024-06-14 - Rating: 5)

    Grey was very informative, efficient and pleasant. Could not have asked for better service.

  • Review 91 (2022-08-01 - Rating: 5)

    Excellent customer service and home service/maintenance and repair. Cody did an outstanding job testing entire system, replacing RO filters and making suggestions to keep things running smoothly. Have had Kinetico system since 2013 and it cant be beat!

  • Review 92 (2024-05-06 - Rating: 5)

    Marlo was the tech who had the appt with us. We are new to this area and the Kinetico system. Marlo did an excellent job in teaching us about the system and correcting any problems he saw. He patiently answered our questions and helped us set up future appts. We have seen an improvement in our water following Marlo’s visit with us.

  • Review 93 (2024-06-28 - Rating: 5)

    They are polite and efficient and take care of everything. I feel confident about what they do.

  • Review 94 (2022-05-10 - Rating: 5)

    Great service staff. We have the Kinetico water softener and reverse osmosis systems. They are pretty much maintenance-free. The filters last us about 2 years. Salt usage is minimal. The technicians are knowledgeable, capable and courteous.The technician, Rob Onsley, changed out a water tank in a short time and explained what he was going to do in advance. He is a knowledgeable professional and did a thorough job.

  • Review 95 (2022-09-07 - Rating: 5)

    Just had a valve replaced that was under warranty. Initial quote was for 3-4 hours of labor. Darryl did a great job to research and said it might be under 3 hours. John and his manager did exceptional work this morning and only charged me 1 hour labor! Previously Marlo diagnosed the problem and apparently was spot on. These guys rock!!

  • Review 96 (2024-01-21 - Rating: 4)

    As always, great service. Only detracting was they didnt call ahead of time for appointment. Luckily, someone was home

  • Review 97 (2022-08-12 - Rating: 5)

    A long overdue shoutout to the Kinetico team. We had a large job with some complications, but the team stayed with us and made everything right. We have have whole house system and RO, and clean water is just part of our home and we love it. Really lovely people to work with.

  • Review 98 (2024-04-05 - Rating: 5)

    Before Kinetico I was at the dermatologist all the time - diagnosed with psoriasis, Exczema etc. since having dechlorinator etc installed, I haven’t been back to dermatologist since But even with the value of that I am certain our appliances and water heater will last longer due to no iron and scales things in our water Our system has saved us more $$$ than what it cost to install. Many builders in my county insist on Kinetico onlyMarlo is the best. Very service oriented. Not only did he service the declorinator but also checked salt supply and in-house faucetWish every service person was that diligentI would give him 10 stars if I could

  • Review 99 (2024-02-05 - Rating: 5)

    The tech Marlo was great, very professional. He explained everything from the beginning and when the job was completed he walked us through the entire system. Very clean left no mess

  • Review 100 (2023-02-24 - Rating: 5)

    Kinetico Water Systems has been a great addition to providing cleaner water. When you take a shower or bath, you immediately notice the difference. I just signed up for their semi annual new service plan so I won’t have to worry about getting 40 lb. salt chips from the store nor checking the filters that need changing from time to time. Today they changed out the large charcoal filter tank which lasts for three years or so depending on your water usage.

  • Review 101 (2024-01-09 - Rating: 5)

    Patrick is great. Very courteous. Thoroughly checks out systems & water quality. Highly recommended.

  • Review 102 (2022-06-03 - Rating: 5)

    This team of folks is always great to work with. They have done nothing but treat us like family from the beginning. They know their stuff and have taken care of our water system to make sure its running right. I really appreciate everything they do!

  • Review 103 (2022-02-16 - Rating: 5)

    Kinetico has definitely improved our drinking water by a bunch. From going out and buying cases of water to having some of the best quality water in my home. A big thanks to Grey for suggesting the most efficient drinking water system, Danielle for being great for all the hassles of scheduling, down to all the people who were in the office being so helpful and generous. Would highly recommend!!!

  • Review 104 (2024-11-12 - Rating: 5)

    Timely and very professional. 10 out of 10

  • Review 105 (2020-03-20 - Rating: 5)

    We love our system so much we took it with us when we moved. The difference in water quality was noticeable right away. No more hard water stains, residue on fixtures or chlorine smell from the tap. I was a customer before I worked here but both experiences have been great.

  • Review 106 (2024-08-23 - Rating: 5)

    Thank you Jeremy Richard’s for all the help!!! Thank you Kineco for being here.

  • Review 107 (2024-04-25 - Rating: 5)

    They were flexible with our appointment time; arrived when they scheduled; took care of our problem & was very patient with explanations and instructions! Patrick was an excellent representative for your company!!

  • Review 108 (2022-09-03 - Rating: 5)

    Very pleasant and knowledgeable team installed the system. Cody and his partner answered all my questions and thoroughly explained the new system. Would recommend this company to anyone looking for a home water purification system

  • Review 109 (2023-02-10 - Rating: 5)

    My technician’s name is Marlo. I am a new customer with an old system. I am grateful for his professionalism and his skills in troubleshooting. Excellent employee!

  • Review 110 (2024-04-10 - Rating: 5)

    We just moved into a house with a Kinetoco water softener and RO system. Never having had a water conditioning system, I was at a loss as to what to do to maintain it. Bob came out (on time!) and filled me in on how it operates and what is needed for maintenance. I get a feeling Im dealing with a reputable company, so, two thumbs up!

  • Review 111 (2022-06-28 - Rating: 5)

    Patrick Cole has been our servicer for a couple years now and always does an excellent job!!! Thankful to have clean filtered water, and with the option of the reverse osmosis I am at ease to know we are drinking healthy clean water!!! 💦 ☺️

  • Review 112 (2024-04-10 - Rating: 5)

    Found the problem. Took the unit back to the shop for repair. Fast and he kept a clean work area at all tme

  • Review 113 (2024-03-05 - Rating: 5)

    Technicians were very prompt, knowledgeable and polite. Highly recommend.

  • Review 114 (2020-03-23 - Rating: 5)

    Top notch products and unbeatable service! Our River Bend home had an existing Kinetico water softener system when we purchased it in 2007. We contacted Kinetico for salt and instructions on how to maintain the system since we had ever owned one before. We were surprised to find that our system was originally installed soon after the home was built in 1980- and that it was still running perfectly! Unfortunately after surviving the flooding from Hurricane Irene in 2011 our system finally met its demise after the unprecedented Hurricane Florence flooding completely swamped it. Thankfully water softeners are covered by flood insurance and Kinetico worked with us to get a new system installed ASAP. Our city water is extremely hard and full of iron so we really noticed a difference while showering &doing laundry plus it didnt take long for the hard water stains to show up while waiting for the new Kinetico system. I have been using fridge filters and drinking water filtration pitchers for years but noticed that my drinking water still smelled and tasted bad. I called Kinetico and found that we could add their K5 drinking water system to our sink and fridge. The difference is amazing- my hot tea no longer has scum on top and my ice cubes are even clear! Turns out my fridge and pitcher filters were only removing a small amount of sediment and contaminants from our water. I know a Kinetico system is an investment but its definitely worth it in the long run. Jeremy and staff provide excellent service!

  • Review 115 (2022-09-20 - Rating: 5)

    Daryle was very thorough and made sure I understood everything. He also made sure that everything was cleaned up before he left. I highly recommend him and the company.

  • Review 116 (2022-07-26 - Rating: 5)

    I had a great experience with the gentleman that came to service my Kinetico system. He was on time and took the time to show me how to change the filters and add salt! I highly recommend Kinetico to anyone needing a soft water system.

  • Review 117 (2022-07-15 - Rating: 5)

    Cody Coleman installed our dechlorinator recently.He was excellent! He answered all of our questions, above and beyond the dechlorinatorIssue. He is a very pleasant and knowledgeable person. We couldnt have asked for better service! JC and Steve

  • Review 118 (2024-06-10 - Rating: 5)

    Rob was fast and efficient and informative. Great job!

  • Review 119 (2024-08-19 - Rating: 5)

    Called because service was past due and service truck came right out.

  • Review 120 (2024-09-26 - Rating: 5)

    Rob is courteous , friendly, and professional !

  • Review 121 (2024-12-30 - Rating: 5)

    Very informative, great service

  • Review 122 (2022-04-25 - Rating: 5)

    We had another popular water system that was not working well and we had had serviced numerous times. Kinetico came out and diagnosed our current system. We had a Kinetico system placed in. They were knowlegeable, prompt and very professional. What a difference their system has made in our home.

  • Review 123 (2022-06-16 - Rating: 5)

    Grey from Kinetico was professional and personable. They worked efficiently and I was comfortable having them in our home. Great product, great people!

  • Review 124 (2022-11-14 - Rating: 5)

    On time. Let us know he was coming. Checked systems; made sure they’re working optimally; and resupplied them. Efficient, friendly service, reasonable price

  • Review 125 (2022-11-25 - Rating: 5)

    Crew arrived on time and completed the work in good fashion. They explained how the system worked and ensured everything was operating properly prior to departure. The work area was left clean and tidy.

  • Review 126 (2024-03-13 - Rating: 5)

    Rob the technician was very professional and friendly, very pleased with kinetico communication and punctuality.

  • Review 127 (2023-10-18 - Rating: 5)

    Joe was great! He showed up on time and did a great job presenting the water treatment information.

  • Review 128 (2022-05-31 - Rating: 5)

    Patrick was very pleasant and got the job done! He checked all equipment out, topped off our salt and tested the water. All tested great! Thx guys!

  • Review 129 (2024-09-23 - Rating: 5)

    Very competent and great to work with! Highly recommend!

  • Review 130 (2022-04-08 - Rating: 5)

    Rob was on time and completed the job with out problems. Thank you for the on time service . Your company is lucky to have a long time employee like Rob.Charlie Deigert501 Neuchatel RdNew Bern

  • Review 131 (2024-08-20 - Rating: 5)

    Jacob and Allen were professional and friendly.

  • Review 132 (2022-12-01 - Rating: 5)

    Kinetico advanced water systems provides great customer service. The technician was knowledgeable, helpful, and arrived in a timely manner.

  • Review 133 (2023-10-20 - Rating: 5)

    Excellent service. Showed up on time, explained what the problem was and gave us options. Problem solved. Good team!

  • Review 134 (2022-08-18 - Rating: 5)

    Patrick [technicinan] arrived on schedule & was professional and informative when servicing reverse osmosis system and water softener. We were glad to have whole system checked.

  • Review 135 (2022-10-31 - Rating: 5)

    Marlo was my technician today and as previous work he has done here, he was efficient and courteous. I have a water softener and an RO system that he services.

  • Review 136 (2024-08-09 - Rating: 5)

    Received a call ahead and serviceman was on schedule. He was courteous, answered my questions and completed the work needed efficiently. Good experience!

  • Review 137 (2023-08-21 - Rating: 5)

    Technician Patrick Cole is very professional and courteous. We appreciate his expertise.

  • Review 138 (2022-09-15 - Rating: 5)

    I am very pleased with my service from Kinetico. They texted that they were on their way, were there within the timeframe they said and fixed my issue. Their water system is the best!

  • Review 139 (2023-11-01 - Rating: 5)

    Great company! Nice people and very helpful.I love doing business with them.

  • Review 140 (2020-03-28 - Rating: 5)

    On March 28th we experienced a problem with our KINETICO home water filter system, in place for over 11 years. I contacted their office and asked if someone could visit that day. One hour later I received a call from the operations manager, Jeremy, who said he was on his way. He made the necessary repairs and installed new filters, plus. We could not have had better service. I highly recommend KINETICO for your home.Judy & Joe Kelly

  • Review 141 (2023-04-14 - Rating: 5)

    Arrived on time. Answered all concerns and professionally installed the softener system. A very neat and clean job. Thanks Kinetico.

  • Review 142 (2024-06-04 - Rating: 5)

    Daryle was friendly, extremely knowledgeable and thorough.

  • Review 143 (2024-08-30 - Rating: 5)

    Patrick was very informative and helpful.

  • Review 144 (2024-12-02 - Rating: 5)

    Excellent service by my tech always a pleasure and easy to work with Always very punctual and polite also thank you Kinetico👍🤙🙏

  • Review 145 (2023-04-26 - Rating: 5)

    The technician was very nice and courteousDid a great installation job and cleaned up afterwards.

  • Review 146 (2023-11-10 - Rating: 5)

    Joe was extremely nice and informative. Local company that provides a great service.

  • Review 147 (2024-04-04 - Rating: 5)

    Always prompt friendly service and an excellent product. Frequently call to check on needs while in the neighborhood and responsive if you do have a question or need salt.

  • Review 148 (2020-03-19 - Rating: 5)

    We love our new Kinetico water system. We couldnt believe how nasty our water was until Roger came and did all the testing in front of us. Our fixtures were being ruined by the hard water (my house tested a 17!!) We bought the whole house system, dechlorinator, and on tap water. Everything tastes better and we love that we no longer have minerals building up on everything and our clothing or in our food and drink. Everyone in New Bern should have this system.

  • Review 149 (2024-03-11 - Rating: 5)

    Very knowledgeable, professional, and patient with the new homeowner service call.

  • Review 150 (2022-08-04 - Rating: 5)

    Patrick Cole was efficient and knowledgeable and took time to explain system. Have used Kinetico Water Systems for almost 15 years and always satisfied.

  • Review 151 (2023-01-19 - Rating: 5)

    He is an excellent job. Thank you for the quick response. Excellent Customer Service all the way around.

  • Review 152 (2022-03-31 - Rating: 5)

    Just had the scheduled bi-annual salt / filter service. Patrick Cole, the technician, was prompt, very courteous and professional. Highly recommend.

  • Review 153 (2023-04-14 - Rating: 5)

    Excellent experience from start to finish! Explained everything to me. Im very pleased! Definitely recommend Kinetico!

  • Review 154 (2023-04-06 - Rating: 5)

    Everyone involved in the install was great! Very professional, friendly, and helpful.

  • Review 155 (2022-07-07 - Rating: 5)

    Stephen and Tyg did a great job installing our system. Absolute professionals and met every expectation.

  • Review 156 (2022-07-08 - Rating: 5)

    Serviceman Cody is really customer oriented. Work was done quickly and correctly. Couldn’t ask for better service. Thanks

  • Review 157 (2022-03-04 - Rating: 5)

    Rob Owsley is a top notch representative for your company. This technician answered all my questions in detail about water softener, chlorinator, water purifier. Very professional. thank you Rob!

  • Review 158 (2021-03-24 - Rating: 5)

    My well water was horrible, rust residue on everything and it even smelled and tasted bad especially the hot water. The Softener system with an added under cabinet water filter we bought from them made a world of difference. It was on the expensive side if you ask me but worth twice what we paid for it.

  • Review 159 (2022-01-07 - Rating: 5)

    Great team, knew what they were doing. Also knew what I wanted before they even got here and they explained how the systems operate. Fast and friendly!

  • Review 160 (2022-08-15 - Rating: 5)

    Received salt and had entire water system checked. All was good. Arrived on schedule. Happy customer!

  • Review 161 (2022-10-03 - Rating: 5)

    Service technician was prompt on arrival with great communication prior to arriving. Friendly and knowledgeable.

  • Review 162 (2022-06-13 - Rating: 5)

    So hot today but these guys (Patrick and helper) loaded up our bins with salt without a single complaint. Thank you for keeping us running!

  • Review 163 (2024-04-05 - Rating: 5)

    Representative was on time, respectful and transparent. Great experience

  • Review 164 (2023-05-25 - Rating: 5)

    Love my system. Yall are a great company and thank you for taking care of us.

  • Review 165 (2022-07-08 - Rating: 5)

    Ron is one of the most professional individuals we have had the pleasure of working with!We appreciate you!

  • Review 166 (2024-03-28 - Rating: 5)

    Young gentleman was very polite and professional. He answered the questions. I ask. Definitely an asset to your company.

  • Review 167 (2024-08-22 - Rating: 5)

    We’re extremely satisfied with our Kinetico water softener and our Kinnetico K5 Drinking Water System. This is the best drinking water we have ever tasted…hands down!

  • Review 168 (2019-01-21 - Rating: 5)

    Greg is a professional and had the unit installed in a timely manner. The water quality at the house is now terrific.

  • Review 169 (2023-10-27 - Rating: 5)

    The service man was on time and informed me of his ETA to my house and was very courteous and cleaned up behind himself

  • Review 170 (2022-11-22 - Rating: 5)

    Patrick was fast, efficient and courteous. He is the best go-to guy with Kinetico.

  • Review 171 (2023-04-10 - Rating: 5)

    Your service technician was kind, professional, courteous and efficient. thanks much! abby and tom

  • Review 172 (2023-02-09 - Rating: 5)

    Thank you, job well done. The service technician was knowledgeable and very professional.

  • Review 173 (2024-02-22 - Rating: 5)

    Explained everything I asked. Was very friendly and knowledgeable. Came when they said they would.

  • Review 174 (2024-05-20 - Rating: 5)

    Patrick always does a great job of servicing our water system.

  • Review 175 (2024-02-27 - Rating: 5)

    Daryls was fantastic, great service!

  • Review 176 (2024-10-14 - Rating: 5)

    Quick and efficient service!

  • Review 177 (2020-03-13 - Rating: 5)

    Excellent staff! They offer non-electric whole house water filters and cutting-edge water softeners at affordable prices. Experts in water purity!

  • Review 178 (2023-09-19 - Rating: 5)

    Always a positive experience regardless of which service tech comes here.

  • Review 179 (2022-07-11 - Rating: 5)

    Technician Marlow was very informative and personable. He was a solid teacher!

  • Review 180 (2023-07-19 - Rating: 5)

    Very quick, efficient, and polite. Plus no mess! Great job.

  • Review 181 (2024-03-04 - Rating: 5)

    They were early and did a great job!

  • Review 182 (2022-06-28 - Rating: 5)

    Communicated service arrival on the way with picture and arrived on schedule. Service was completed as requested. Very satisfied.

  • Review 183 (2022-08-11 - Rating: 5)

    John Stone, Technician, provided satisfactory services on Friday, August 5, 2022. Thank you Advanced Water Systems.

  • Review 184 (2023-05-08 - Rating: 5)

    Great system and a great service tech! Nice to drink clean water!

  • Review 185 (2022-09-21 - Rating: 5)

    Patrick added salt, changed a filter, and tested the water quality. He was very careful to mitigate any water damage when changing the filter.

  • Review 186 (2024-03-11 - Rating: 5)

    They were on time, friendly and very efficient.

  • Review 187 (2024-01-03 - Rating: 5)

    Very capable Service Technician and pleasant to deal with

  • Review 188 (2022-02-16 - Rating: 5)

    Patrick is a very pleasant, knowledgeable young man. We enjoy talking to him.

  • Review 189 (2022-12-02 - Rating: 5)

    Patrick at Kinetico is knowledgeable and dependable. Kinetico is well managed and easy to deal with.

  • Review 190 (2022-07-07 - Rating: 5)

    Marlo was awesome! Professional, competent, timely, courteous and friendly.

  • Review 191 (2022-11-20 - Rating: 5)

    Great service. These folks know their stuff. Highly recommended.

  • Review 192 (2024-04-19 - Rating: 5)

    Service was fast and fully explained, and the tech was very personable.

  • Review 193 (2023-02-15 - Rating: 5)

    Very thorough and checked our entire system and made everything easy!

  • Review 194 (2023-07-28 - Rating: 5)

    Always excellent service! Quick and cleans up after themselves!

  • Review 195 (2023-09-18 - Rating: 5)

    Very professional, friendly and fast… very knowledgeable

  • Review 196 (2024-03-06 - Rating: 5)

    Very friendly and good job. Thanks

Similar Organizations