Carpenter & Smith

Located in Monroe, New York

Address: 100 Spring St, Monroe, NY 10950, United States

Phone: +1 845-782-8161

Rating: 3.8

Services

Wheelchair-accessible car park

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-11 - Rating: 5)
I started using Carpenter and Smith about 10 years ago. I had a horrible experience with another company and decided to give Carpenter and Smith a try. They were local. The technicians and customer services team were also local. So, they understood what their neighbors are experiencing- high heating costs, etc. For the past two years or so I have had the BEST experience with one particular customer service person by the name of Carri-Ann. I had a balance for the last 2 years and paying it down was a challenging. Carri-Ann helped me get in a schedule that was manageable, and I was able to get my balance paid in record time. I wish every customer service (bill collector) person had such patience, humor and grace like Carri-Ann.I have had a great experience with Carpenter and Smith thus far and appreciate them working with their customers and their unique circumstances.

Review 2 (2024-12-23 - Rating: 5)
I would like to thank Ahmet.I have had the pleasure of having him to come to the house twice. He is a excellent oil burner technician . Very through and knowledgeable and a real nice guy. Thanks Ahmet.

Review 3 (2024-05-17 - Rating: 5)
I have been a customer of Carpenter and Smith almost since we moved almost 30 years ago. We are loyal to them because they are kind and friendly but especially they were loyal to us. My husband was laid off for almost 2 years. During that period you could imagine the stress. They rarely called because they knew we were doing our best. They delivered when we were past due. They didnt send us to collections when many would have. I have no affiliation with them as in family or friends who work there. So this is 100% true & unbiased

Review 4 (2024-06-15 - Rating: 5)
Technician #704 Tom provided the best boiler service I have ever received. He was thorough, explaining procedures as he went and even fixing mistakes the previous technician made. I am very happy with the quality of service Carpenter and Smith provides.

Review 5 (2023-06-23 - Rating: 5)
I would like to start by saying that I am no longer a customer of Carpenter and Smith because I moved to a home that no longer requires their products and services, BUT, the AMAZING customer that I experienced while using then made me feel compelled to write a review. Through the initial set up of my account, to scheduled maintenance, hassle free repairs under their service agreement and the closing of my accounts, I never, not one single time, did not feel valued as a customer. In fact they make you feel like a family member. The deliveries were always on time. The communication received by the office and field personnel was always outstanding. I hope everyone who reads this who is looking for fuel oil or propane services gives them a shot. They are the best in the business!!!

Review 6 (2024-01-31 - Rating: 5)
After decades of my parents being customers their house is being sold and we’ve closed their account. I know they appreciated many years of quality service from Carpenter & Smith. I appreciate how easy it was to work with them in handling the account and its closure. Thank you!

Review 7 (2024-01-18 - Rating: 5)
Evan was fantastic! He was friendly, knowledgeable, worked diligently, explained the process along the way, and figured out the root cause of the issue! We almost lost hope, but he figured it out and got the furnace working again.We cant thank you enough, so Thank you!Oh and P.S., we called for our furnace late night, and the very next day we got someone to help us (I expected a response within a few days, but not even 24hrs later, Evan shows up). That response exceeded my expectations. Thank you again.

Review 8 (2023-03-03 - Rating: 5)
We have called a few times this year the people we speak to are always very nice. The service guys are professional, respectful and they clean up after them selves. This is my first time dealing with an Oil company and I am super happy.. it has been hassle free and easy to do business with :)

Review 9 (2024-03-19 - Rating: 5)
Carpenter and Smith has great propane prices. Service is fast and love the fact there are no tank rental fees for the amount I buy or environmental fees.

Review 10 (2022-04-07 - Rating: 5)
We are very happy with Carpenter and Smith. We have been with them a few years now after a very bad experience with another vendor. I have to say the staff is super friendly and very responsive. Have had a few issues with our boiler over the years and the staff has always been great. Additionally whenever we request and additions such as a new heater they have been responsive. Have and will continue to recommended them.

Review 11 (2024-01-18 - Rating: 5)
Thank you so much to technician 708 Jim F for being a lifesaver fixing our tank and boiler in freezing 17-degree weather. We truly appreciate and value your excellent service.

Review 12 (2022-12-23 - Rating: 5)
We ran out of oil today, day before the holidays and right before the temp drops. Carpenter and Smith were AMAZING! They had someone at my house within 2 hours of my call. They called me back many times to reassure me that we would have heat and hot water, highly recommend them!

Review 13 (2023-03-05 - Rating: 5)
We have been with another company for 17 years. I wish we were introduced to Carpenter and Smith 17 years ago. You have the most amazing team from KerriAnne whonis such a gem and always lifts my spirit in these hard times we are all facing. Paula is wonderful and everyone there from the very courteous drivers that deliver fuel etc. I come from a hospitality back ground and this is so important in any business. Its how you make people feel! The experience so far has been excellent. Thank you!! God Bless!

Review 14 (2022-03-28 - Rating: 5)
I would to say that carpenter and smith is the best company that I have for my oil services. They are so easy to talk to and work with you. The staff are also great especially KerryAnne. Such a sweet and enjoyable person to speak to.Thank you your hard work and services that you provide for my home.

Review 15 (2021-02-04 - Rating: 5)
Great company for Oil and Gas ( yes i use them for both). Prices are much much better than other companies that service orange county, NY. The techs are extremely knowledgable and go out of their way to make sure the job is done right the first time. Billing is super simple through their online web portal.

Review 16 (2022-06-04 - Rating: 4)
Mike came to do maintenance on our A/C. He told us exactly what he was going to do. We are extremely happy with what he did and requested that he does the yearly maintenance in the future. No other A/C technician has ever asked for a hose to clean the grass that was built up in the unit outside.

Review 17 (2021-12-27 - Rating: 5)
Received a propane delivery and was impressed with the information packet that hangs on the door knob. Inside was my bill and return envelope along with recommendations relating to saving energy for my home.

Review 18 (2024-05-24 - Rating: 5)
Technichian #704 did a great job servicing our boiler and oil tank.

Review 19 (2021-02-12 - Rating: 5)
Carrie- ann was very professional in her service. I had an issue with a refund, which she guided me through the process. Graditude for your great customer service. Highly recommended.

Review 20 (2022-04-25 - Rating: 5)
Ari was an amazing! He provided excellent customer service and was such a joy to be around. I’m so happy he helped me with all my questions and concerns and I would definitely recommend his services to anyone who needs.

Review 21 (2023-09-02 - Rating: 5)
Chris & Jimmy both are great service tech. Very professional and knowledgeable. Great work performance. I would highly recommend this company

Review 22 (2023-05-08 - Rating: 5)
Awesome service and AC was working well before technician left premises. Was able to troubleshoot until he resolve issue in one of the zones.

Review 23 (2021-07-17 - Rating: 5)
I been with this company since I purchased my home in 1993. They have always been super responsive and flexible for my family. The staff are very knowledgeable helpful, especially Carriann wonderful

Review 24 (2021-04-21 - Rating: 5)
Carpenter & Smith did an excellent installation of a 500lb propane tank which I purchased from them. Thank you carpenter & Smith

Review 25 (2023-04-17 - Rating: 5)
This company has really good people that try to work with you where they can. Field staff very good at their job.

Review 26 (2024-04-30 - Rating: 5)
Dante the technician for carpenter & smith did a great job explaining how the A/C works and what he checked. He did a great job and fast. Will use him again if possible.

Review 27 (2023-12-29 - Rating: 5)
Been using them for years for my propane, and refer them to all my real estate clients for both propane and oil! ALWAYS the best customer service & prices! Couldn’t be more satisfied! 😊

Review 28 (2024-10-05 - Rating: 5)
Techs always awesome

Review 29 (2022-11-02 - Rating: 5)
We would like to give and share our appreciation for technician Julian #696. He was really helpful and went out of his job to even help with something else. He was knowledgeable and we loved that every question asked was answered properly and in a proper manner. He gave us suggestions which we found helpful. We thought more money will be spent and it’s good when a person who knows gives you options and tell you what’s the best decision or most effective way. My wife thinks he was god sent and appreciated the cost effective advised he gave us.We would like also to give credits to Carrie Ann she always help us with the best deals. She always managed to solve all of our problems and concerns , she treat us as if we are family. We appreciate how she so sweet and communicative.

Review 30 (2024-01-25 - Rating: 5)
Great and efficient service! Highly recommend!

Review 31 (2023-10-29 - Rating: 5)
Trully appreciate there great services and professionalism.. Both the technicians and office personnel.100% Recomended..Keep the great services going 👍👍

Review 32 (2023-01-24 - Rating: 4)
Working with office staff is always a pleasure. They take their time explaining everything.Additionally the service technicians are extremely nice and helpful by answering all my questiond

Review 33 (2024-01-23 - Rating: 5)
The gals answering the phone are so friendly and helpful!

Review 34 (2023-04-05 - Rating: 5)
Excellent customer service between phone reps & technicians, always professional, knowledgeable, helpful.

Review 35 (2021-09-19 - Rating: 5)
Wonderful company serviceman was polite efficient office staff very helpful

Review 36 (2023-04-26 - Rating: 5)
23 years of loyal service. Thank you all at carpenter & smith.

Review 37 (2022-11-24 - Rating: 5)
Carpenter and Smith have always been our go to oil company. I appreciate their excellent customer service and our technician, Josh is the best!

Review 38 (2022-10-28 - Rating: 5)
Always polite and helpful. Drivers are always polite too.

Review 39 (2021-10-09 - Rating: 5)
Customer service is great. Always reacting to my needs once called upon. Plus the techs that come too the house are knowledgeable.

Review 40 (2022-09-19 - Rating: 5)
Always helpful and accommodating . Definitely a hometown feeling

Review 41 (2018-06-04 - Rating: 5)
Ran out of oil due to my own negligence.Contacted for delivery same day, done at 2:00PM. Couldnt get boiler started, technician came an hour later, bled lines and fired up. Brittanny and Joan blew it out of the park. Also, 25 year vet tech, dont know his name - you Rock! AMAZING and Thank you!