Hellgate Plumbing, Heating, And Cooling

Photo of Hellgate Plumbing, Heating, And Cooling

Located in Missoula, Montana

Address: 725 Strand Ave, Missoula, MT 59801, United States

Phone: +1 406-203-3258

Rating: 5

Services

  • On-site services
  • Online estimates
  • Repair services
  • Credit cards
  • NFC mobile payments
  • Credit cards

Categories

  • Plumber
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2024-12-03 - Rating: 5)

    I highly recommend Hellgate Plumbing and Heating! They do an excellent job of communicating with the customer via email and phone. I was notified when the technician was going to show up, which is much appreciated. Sinjun did a great job explaining the process for inspecting our furnace and we were provided a detailed report on the status of our equipment. I look forward to them coming back in the Spring to inspect our air conditioner. Five star rating highly deserved!

  • Review 2 (2024-09-10 - Rating: 5)

    We recently replaced our 30-year old furnace and added air conditioning. It has been a great experience, start to finish. The process of getting an estimate, choosing a plan and product, scheduling, installation and follow up have all been handled professionally and truly with integrity. This was a huge investment and we were supported patiently through the process of making decisions and never felt pressure. Every question was answered and the quality of customer service was far beyond the company we got a second opinion from. It was an easy decision to use Hellgate and a fun perk to know that they rewarded the friend that recommended them with a referral check! The installation was A+/awesome/5 stars. It can be an awkward process to have contractors come into my home but the Hellgate team was fantastic. They were tidy, respectful, on time and transparent with everything they did. A small issue came up with existing plumbing and they documented and addressed it. They listened to our requests about placement and esthetics and the finished product was great. We have received follow up to make sure everything is working well and already have service scheduled to maintain our units. I am happy to vouch for this amazing team.

  • Review 3 (2024-10-23 - Rating: 5)

    I have referred clients to Hellgate in the past but never for my own plumbing issues. When I called, Kaleigh was friendly and professional and got us in within 3 days. I received a call the next day that they could come a day early. Austin showed up and did an excellent job. He was friendly helpful. The communication and customer service is exemplary.

  • Review 4 (2024-10-30 - Rating: 5)

    Had a great experience with gas fireplace installer Jakob. Jakob was friendly and communicative and took care of business, quickly and efficiently. Left the place very tidy too. We are loving the fireplaces glow and warmth. Just in time for winter! Thank you Jakob! Hellgate was equally communicative throughout the process, and followed through on everything, which I really appreciate.

  • Review 5 (2024-11-14 - Rating: 5)

    Jacob is a wonderful technician and all the service and installation we have received from Hellgate has been top notch. Communication is excellent and I honestly would not go with another provider in the future. I trust Hellgate to be fair on pricing and professional in all interactions. I highly recommend them to everyone!

  • Review 6 (2024-11-07 - Rating: 5)

    Hellgate plumbing is fantastic! They are professional, friendly and knowledgeable. We have complete confidence in the their work. They are great about answering questions and explaining the work that was completed. We always choose tocall Hellgate because they do wonderful work.

  • Review 7 (2024-11-08 - Rating: 5)

    I’ve used them twice now. Once to get water to my refrigerator and once to repair a leaking valve in my basement. Both times they have been incredible. Easy to schedule appointments. Quick estimates and fast, efficient repairs. Everyone has been professional while also being friendly. I will only be using them for my plumbing needs moving forward.

  • Review 8 (2024-12-17 - Rating: 5)

    The whole team at Hellgate Plumbing is fantastic. We have had our water heater replaced, furnaced replaced, and other work completed by Hellgate. All the employees are professional, courteous, and their communication is wonderful. I highly recommend.

  • Review 9 (2024-12-27 - Rating: 5)

    Jacob was our technician and he was very knowledgeable and honest and polite and courteous and timely and made our fireplace work again like Magic. If I ever need Service again, I sure hope Jacob is assigned to me.

  • Review 10 (2024-12-10 - Rating: 5)

    We’ve been impressed with Hellgate’s professionalism and prompt service, so we trusted them with replacing our furnace and AC. Jakob worked two days in our frigid garage, remaining cheerful and helpful. We were impressed with the job he did.

  • Review 11 (2024-11-12 - Rating: 5)

    Ive worked with a number of local companies who all tried to troubleshoot the HVAC system at my home. Hellgate was the only company that was able to fix the complex issues and get it working properly. Their technicians are professional, arrive on time and wont stop until the issue is fixed. Highly recommended!

  • Review 12 (2024-11-14 - Rating: 5)

    We had excellent and professional service from Mike and Abe, intern Henry, and office staff. Required replacing the deteriorating copper pipe in a nasty crawlspace under the house where there were significant leaks that had gone undetected for months apparently until they discovered it when fixing a minor problem that wed initially called them about. They bent over backwards to be sure all was working well before they left and cleaned up after themselves. Very polite and personable as well as competent.

  • Review 13 (2024-12-06 - Rating: 5)

    Hellgate plumbing was knowledgeable about my radiant heat system, and fixed the problem in a fast and courteous manner. They gave me three estimates and thoroughly explained each one. They answered all my questions, showed up when they said they would, and followed up to see if I was satisfied.

  • Review 14 (2024-12-12 - Rating: 5)

    Sinjun is a great tech, explains the tests done on furnace, is customer-focused, tidy and nice to be around. Prompt and thorough service, starting with Lisa as scheduler. Great followup. I appreciate Hellgate Plumbing and Heating! Thank you, team.

  • Review 15 (2024-10-23 - Rating: 4)

    This is an update of a previous 1-star review. Hellgate agreed that they had failed to fully inform me regarding a service I had requested, and volunteered to refund 100% of the service fee. It was an honest mistake, and their immediate remedy was a strong sign of quality customer service and a customer-oriented business model. I will certainly use them again.

  • Review 16 (2023-11-02 - Rating: 5)

    We couldnt be happier with the service we received from Hellgate Plumbing, Heating, & Cooling. From our initial contact, Lisa, the dispatcher, was extremely warm and friendly and helped us get scheduled promptly for our repair. Lisa had our service team knocking on our door within 30 minutes of our initial phone call! Our service team was friendly, professional, showed up on time, and resolved the issue with our furnace. If you need plumbing, heating, or cooling service, you should reach out to Hellgate~ they will take the best care of you.

  • Review 17 (2024-10-03 - Rating: 5)

    About a year ago I hired Hellgate to do a re-pipe on a 1950s built house. They replaced the drains, added vents and replaced water supply lines. The house has a somewhat narrow access to the crawl space that both the experienced staff: Alan who did the work and Mike who came by recently to inspect and answer questions had no trouble accessing. All the staff including the office when I call are extremely professional and courteous.Hellgate is now our go to company for plumbing and HVAC services.

  • Review 18 (2024-10-03 - Rating: 5)

    They were very professional and worked hard to install my new system —even having to remove some shrubbery in my weird house. They made sure everything was working (and looked great). Great crew! Would totally recommend!

  • Review 19 (2024-11-22 - Rating: 5)

    Highly recommend. We have a home in Missoula but live in the flathead. A friend recommended and now we do to. Super responsive, great customer service, kept us update the whole time. Great experience! Longevity is rare in companies, and they sent us their best tech, that’s been with them 19 years.

  • Review 20 (2024-10-03 - Rating: 5)

    Hellgate has an excellent system in place for reminding you of your appointment and confirming it. On the day of the appointment, they called a half hour ahead of time. Austin showed up on time. He analyzed the problem quickly, had the part with him to make the repair the same day, and he gave us excellent service. Then Hellgate took the time to follow up with us. When having a repair done, it really doesnt get better than this.

  • Review 21 (2024-10-17 - Rating: 5)

    Austin, Abe & Henry worked together as ”a well oiled machine” installing my new hot water tank. Within 60 minutes of completing the work I had wonderful hot water. Professional, courteous, conscientious & willing to answer questions. It was a very pleasant experience.

  • Review 22 (2024-11-18 - Rating: 5)

    Ive only had routine cleaning/maintenance done on my furnace, but was very happy with the work done. They were prompt, communication was great, the technician (Caiden) was very polite and answered all my questions, and the report they provided was useful and easy to understand.

  • Review 23 (2024-12-07 - Rating: 5)

    We called Hellgate earlier this week after our furnace quit working. The service technician (Sinjun) showed up promptly at the appointed time and rapidly diagnosed the problem. The technician was fastidious about cleanliness and was able to clearly explain everything he did to narrow down the problem and fix it. I give this company the highest recommendation.

  • Review 24 (2024-10-22 - Rating: 5)

    Great service, from scheduling to installation. Abe and Austin were absolutely fantastic, very knowledgeable, professional and friendly. I appreciated how they explained the water heater and answered all of my questions, as well as how organized and efficient they were. Thank you!

  • Review 25 (2024-10-11 - Rating: 5)

    Jacob T gets 1000 stars ✨⭐⭐⭐⭐ for his knowledge of the Rannia natural gas wall heater. He has worked on this type of unit before. I felt extremely safe with this technicians understanding of this heater. I would prefer him only for my future heater upkeep.Ive been through 2 different companies before I finally found the right one for my heating system.Thank you Jacob T you rock !

  • Review 26 (2024-12-13 - Rating: 5)

    It was great! They did a great job and they were super fast and efficient and talked me through everything! They did notable me feel like I had to purchase the top tier parts package and explained each package throughly.

  • Review 27 (2024-10-28 - Rating: 5)

    Hellgate Plumbing and Heating recently replaced our 70+ year-old furnace in our 99 year-old house. The team worked with good humor, resourcefulness, and efficiency to install our new, energy efficient furnace and central air conditioning. We would recommend Hellgate for any construction or home renovation! Betty & John Bennett

  • Review 28 (2024-08-15 - Rating: 5)

    Hellgate plumbing responded immediately to our gas shut off due to carbon monoxide alarm in our home. Mike was awesome. Explained everything and was really thorough in his inspection before turning the gas back on. Highly recommend.

  • Review 29 (2024-07-02 - Rating: 5)

    Everyone involved were very friendly and courteous. The installers were very quick and cleaned up nicely after finishing. We had two estimates and chose this company because of the $1200.00 difference in price. Thank you Hellgate Plumbing, Heating and Cooling. We will certainly use your services again! David and Paula

  • Review 30 (2024-08-23 - Rating: 5)

    We’ve had work done by Hellgate twice now and both experiences have been amazing! Always outstanding customer service. And the technicians are all amazing. They try to send the same person/people each time so you know who’s coming and can build that relationship with them. We’ve gotten to know Sinjun as our tech and he’s great! Very personable, kind, respectful, and he knows his stuff! He extremely knowledgeable and does a great job of communicating and explaining the problem, the options for repairing or replacing, and how that process will go. He’s very honest as well and makes recommendations based on what is actually needed, so you won’t pay for more than you need to. Highly recommend this company and Sinjun!

  • Review 31 (2024-09-07 - Rating: 5)

    What a great experience! We called Hellgate Plumbing, Heating and Cooling to install air conditioning in our 25-year old house. With summer temperatures getting warmer every year, we decided it was time to investigate our options. Hellgate gave us recommendations based on our needs and budget. Their installers did an excellent job, were very informative and were really pleasant to work with. After the installation, our house was left neat and tidy and refreshingly cool! We’ve worked with Hellgate in the past and will continue to recommend their services.

  • Review 32 (2024-07-02 - Rating: 5)

    Amazing customer experience — we originally had an appointment about 2 weeks out but they reached out with an earlier appointment. The team was communicative, timely, friendly, and did an excellent job with our garbage disposal replacement! Will definitely be going back to Hellgate for future plumbing needs.

  • Review 33 (2024-08-01 - Rating: 5)

    I’m new to being a home owner after my dad passed. Every person I have interacted with have been kind, patient, and helpful. The tech that came out, Sinjun, was wonderful. Very knowledgeable and patient with me, helped me understand everything about my AC and what I can expect down the road with it. Had a few good laughs too! Thank you to Hellgate Plumbing, Heating, and Cooling!!

  • Review 34 (2024-08-28 - Rating: 5)

    Our second time using Hellgate and they were excellent again. Austin was absolutely superb and was incredibly helpful. Quickly and efficiently dealt with our primary issue and gave expert advice and options for the secondary ones.

  • Review 35 (2024-08-28 - Rating: 5)

    These guys are the best! Ive been through my fair share of plumbing, heating and hvac companies, but solely rely on them nowadays! They did a great job on my new water heater a few years ago and have been honest and efficient about numerous heating and cooling issues. Sinjun is great and walked me through everything since I build computers and was curious about details. Hes extremely helpful and kind. I even got same day service! Ill be sticking with these helpful and prompt locals for life. Thanks guys!

  • Review 36 (2024-08-07 - Rating: 5)

    Technician Abe came to fix our garbage disposal today. Arrived earlier than the expected time! Provided a text message of early arrival! Very professional and went over all my options! Had the garbage disposal replaced in a timely manner and even took the time to go over my warranty coverage! Highly recommend Hellgate Plumbing Heating and Cooling! Request Abe!

  • Review 37 (2024-07-17 - Rating: 5)

    Hellgate was so great! Our AC went out and with the smoke coming in we were worried it would be weeks, but 2 days after calling they were able to come out and diagnose the issue. Parts had to be ordered so we scheduled time a week out..they got in early so Lisa was able to move us up and get it fixed earlier than planned! Were first time home owners and really appreciate Sinjun walking us through what happened, what we should keep an eye out for, and any additional maintance we should be doing to keep our unit in top shape.Excellent service that i dont think well need again anytime soon, but will be recommending to our friends and neighbors!

  • Review 38 (2024-09-09 - Rating: 5)

    Hellgate Plumbing did an amazing job installing my new combi unit. The entire staff is friendly, responsive, helpful and professional. I highly recommend them for any of your plumbing needs!

  • Review 39 (2024-06-26 - Rating: 5)

    Austin was very professional, thorough, and thoughtful with his assessment and recommendations for what we need to do with our water heater situation in our old house. He was also very friendly and personable. I appreciated everything about interacting with Austin and would highly recommend Hellgate Heating and Plumbing!

  • Review 40 (2024-06-28 - Rating: 5)

    Hellgate Plumbing was great to work with! They sent a plumber out to our house right away to figure out the problem with the hot water in our shower, scheduled a date to fix it, and got the job done. Plus they were friendly and answered our questions promptly! We will definitely use them again.

  • Review 41 (2024-11-28 - Rating: 5)

    Awsome company!! Had a hot water heater problem. They came out the same day...day before Thanksgiving...and wound up having to replace the whole heater. Same Day!!! Fantastic job. Definitely recommended.

  • Review 42 (2024-10-23 - Rating: 5)

    Austin did a great job. He clearly knows what he is doing and was both friendly and professional. I am very happy with the work hes done . Thanks for such great service. Paula

  • Review 43 (2024-10-24 - Rating: 5)

    Abe was professional, informative, and did a great job of cleaning up after the install (water heater). I would not hesitate to recommend him or Hellgate to someone in the future.

  • Review 44 (2024-12-06 - Rating: 5)

    My parents were impressed by Caiden’s professionalism and knowledge. He was personable and patiently explained the results of his findings. We will request him next year for sure!

  • Review 45 (2024-03-28 - Rating: 5)

    My water heater stopped heating, and my plumber was too busy to fit me in, but recommended Hellgate Plumbing. I called and they scheduled me for the next day, but had a cancellation, and worked me in the same day, only about 4 hours after my call.Lisa in the office was super friendly and accommodating, and her communication with me was top notch!Austin, the service tech was awesome....very knowledgeable, and fixed the issue with my water heater quickly. He also was excellent in his communication with me!I am so impressed with this companys service, that I will definitely use them in the future, and would highly recommend them!

  • Review 46 (2024-10-25 - Rating: 5)

    Hellgate was extremely responsive. Showed up on time. Our technician easily identified the problem, quickly fixed it and my furnace was up and running for the winter. So easy. Thank you.

  • Review 47 (2024-09-26 - Rating: 5)

    I could not be happier with the service provided by Hellgate Plumbing & Heating. We lost a water heater and they did all they could to get it done as soon as possible. They even took the time to trouble shoot a long time issue with our hot/cold water mixing that I assumed we would just have to live with.

  • Review 48 (2024-10-22 - Rating: 5)

    Hellgate Plumbing sent a very professional,pleasant and skilled young man who handled the job professionally and in good time.. he explained the installation fully, left the sight clean and let me know I should feel free to call with any problems or questions.. I will absolutely use Hellgate and Abe..with any further plumbing needs.

  • Review 49 (2024-02-06 - Rating: 5)

    Going the extra mile to satisfy the customer:The true measure of a company is in what happens when things dont go as expected. In early December 2023 our water heater rusted through and began leaking. Hellgate plumbing came out within a day, give us clear, firm pricing for both a tank-style heater and a tankless unit. They explained the process and their plan for getting it done, and then rearranged schedules so we were only without hot water for about a day. When the install was complete, they clearly explained how it worked, and how we should care for it to assure the longest life and best performance.Unfortunately, the new units exhaust was vented under our side porch. This trapped the fumes and left a very strong smell of gas whenever the unit was repeated started, such as when doing dishes. The gas smell also entered our home via a bedroom window.At first, I think they thought we were being too picky, saying some gas smell was normal with gas appliances. However, once they understood how strong the smell was and that it was not acceptable on our porch and in our home, they worked with us to find a solution. Within a few days we located alternative routing for the exhaust. This new route was considerably more work for them than originally bid, and they split this cost with us.The unit is now working flawlessly, and there is no smell of gas anywhere.Throughout the job, both during the install and the additional exhaust rework, their techs were highly professional, respectful, and informative. They were always careful of our floors and property, and did everything in their power to finish the work to our satisfaction.I highly recommend Hellgate for the clarity of their sales staff, the skill of their technicians, and their willingness to address issues. From Kayleigh in the office, to the techs in the field, everyone was always focused on doing the job professionally and making sure we were happy with the work.

  • Review 50 (2024-07-23 - Rating: 5)

    The tech called right on time to confirm his arrival time. He was punctual, professional and efficient. It was a great experience! I would highly recommend working with Hellgate Plumbing, Heating and Cooling!

  • Review 51 (2024-11-15 - Rating: 5)

    Excellent work and customer service !! Sinjun was friendly and professional.....he took his time explaining what he found to me and helped me get an idea of what will need service next....its hard to find this kind of customer care anymore...I highly recommend Hellgate Plumbing and Heating !!

  • Review 52 (2024-04-10 - Rating: 5)

    Our AC went out toward the end of last summer, and we wanted to get a quote on the cost of replacing it. Jacob from Hellgate Plumbing, Heating, and Cooling was fantastic. He was both professional and friendly, and he did an excellent job explaining the estimates. Lisa was also great with scheduling and follow-up. I appreciate the appointment notification system they have in place, with reminders via text. The text letting me know Jacob was on his way, along with the picture for safety reasons, was incredibly helpful.I would definitely recommend Hellgate Plumbing, Heating, and Cooling

  • Review 53 (2024-06-21 - Rating: 5)

    Great service! Sinjun was fantastic. He communicated with me before arriving so I knew what to expect. He was very professional, personable and was able to quickly diagnose and solve the issue with my furnace. He took the time to explain the issue to me and happily answered all of my questions. Would 100% recommend and will use their services again!

  • Review 54 (2025-01-03 - Rating: 5)

    Sinjun was timely, professional, warm and could not have asked for more from the visit. Look forward to working with him and you all into the future. Thank you.

  • Review 55 (2024-11-26 - Rating: 5)

    Hellgate was great! The technician worked hard, he was skilled, knowledgeable and friendly . He did a great job of cleaning up when the job was done.

  • Review 56 (2024-10-11 - Rating: 5)

    We just got our furnace check by Sinjun from Hellgate Plumbing,Heating and Cooling, he such a knowledgeable and polite person.we are glad that we called them this time. From now on I will use this company.

  • Review 57 (2024-08-02 - Rating: 5)

    Austin called 4 hours before (!) he was scheduled and asked if it was okay to get on the project. Hellgate has done both large and small jobs for me. Always a good experience.

  • Review 58 (2024-06-20 - Rating: 5)

    No one wants to replace their furnace less than a year after buying a home, but Hellgate made the process surprisingly easy. Jakob, Jacob and Caiden did an amazing job planning the work and executing it completely and on schedule. Even when a minor roadblock presented itself Jakob came to me with a plan ready to execute and did so without an increase in cost or the timetableHighly recommend Hellgate to anyone, their professionalism and quality of work cannot be beat. Id also recommend Jakob and Caiden be applauded for their work. Both were absolutely respectful of me, my home and my property.Thanks!

  • Review 59 (2024-06-21 - Rating: 5)

    Austin from Hellgate Plumbing and Heating was made out water heater replacement smooth and easy! He arrived promptly, completed the installation efficiently, and explained the details of the new unit patiently! I would gladly recommend working with this company.

  • Review 60 (2019-10-31 - Rating: 5)

    Our old house was quite the project undertaking. Got a few bids, had good feel about Jason’s professional opinion & plan for our place. Technician crew Mike & Kyle were phenomenal (quality work & attention to detail) & they worked hard to finish. Their kindness to bring in some space heaters during the cold snap was greatly appreciated!

  • Review 61 (2024-06-24 - Rating: 5)

    When our water heater went out Mike from Hellgate Plumbing, Heating and Cooling was at my house the same day to check it out. He made sure I understood the options to repair or replace. We decided to replace with an on-demand and Mike got the unit installed the next day and brought up to code. We are happy with our experience with Hellgate Plumbing, Heating and Cooling and the new hot water heater.

  • Review 62 (2024-12-04 - Rating: 5)

    Abram was thorough, timely and professional. His work was clean and he was very honest. I appreciate the great service!

  • Review 63 (2024-05-05 - Rating: 5)

    I was impressed by the professionalism and customer service I received when we needed a new hot water heater. They were prompt, informative, and answered all the questions I had. They even informed me of possible rebates with my purchase that saved me literally thousands of dollars. I think this business really is the epitome to small town service. Everyone is so nice and I truly felt they were looking out for my best interests. Special thanks to Kaleigh, Abram, and Austin!

  • Review 64 (2024-10-30 - Rating: 5)

    Sinjun was very knowledgeable and professional he was able to answer all my question concerning my thermostat and took lots of pictures of different components of the furnace and explained all of them.

  • Review 65 (2024-08-22 - Rating: 5)

    Mike was out to check out my toilet. He let me know that I have a perfectly good toilet that just needed flushing. His honesty saved me a considerable expense. He was courteous and on time. Thanks.

  • Review 66 (2024-10-11 - Rating: 5)

    I had a great experience with Hellgate Plumbing, they sent a quick and professional technician who helped me solve the issue quickly. I will definitely work with them again in the future

  • Review 67 (2024-09-16 - Rating: 5)

    Caiden and Brendan were so knowledgeable, professional, kind, and gracious when our dogs got curious! They kept the area clean and probably fought off some very large spiders. Highly recommend!!

  • Review 68 (2024-07-04 - Rating: 5)

    Lisa.and Mike were exceptional in their timely response and professionalism in rectifying our leaking water heater. Mike was informative and thorough in diagnosing and providing a clear course of action. Hellgate really made the entire process as painless as possible.

  • Review 69 (2024-01-18 - Rating: 5)

    I hired Hellgate to install a new high-efficiency boiler. Throughout the process--from obtaining the initial bid to trouble-shooting the new system--I have been impressed by the professionalism and customer service of everybody there. Jason took the time to thoroughly explain the new system and consult about the precise placement of new lines. Kaleigh and the rest of the office staff did a terrific job of managing all the scheduling and follow-up queries. And Alan, the technician in charge of installing the new system, was professional and courteous. I was especially impressed by his willingness to stay late and return on the weekend to ensure that the new system was fully operational, as well as to return on short notice to deal with subsequent issues.

  • Review 70 (2024-07-31 - Rating: 5)

    Austin and Abe did an awesome job getting my leak fixed in my bathroom. Very professional and courteous. Thank you both for a job well done.

  • Review 71 (2024-11-13 - Rating: 5)

    Hellgate Plumbing and Heating is my go to for any plumbing and heating issues at my home. The whole team is professional, responsive and they provide exceptional service.

  • Review 72 (2024-12-14 - Rating: 5)

    Outstanding Service from Austin!Austin did an exceptional job installing the plumbing for our washing machine. From start to finish, he was professional, punctual, and incredibly knowledgeable. He explained everything clearly, ensured all connections were secure, and even tested the system before leaving. His attention to detail and commitment to doing the job right were evident throughout the process. The area was left spotless, and the entire experience was stress-free. If you’re looking for someone reliable and skilled, Austin is the one to call. Highly recommend!Feel free to tweak it as needed!

  • Review 73 (2024-05-13 - Rating: 5)

    What a great job Hellgate Plumbing did for us, we had a plumbing emergency and they really went above and beyond to take care of us. They also fixed a few other plumbing issues we had. Professional service, we were impressed with the attention to detail on the work they did.Thank youJeff and Pam Smith

  • Review 74 (2024-07-03 - Rating: 5)

    Professional, courteous, and respectful. They’re always on time, and the communication from the office and technicians is outstanding. They made our AC install easy on us. We could not be happier.

  • Review 75 (2024-08-23 - Rating: 5)

    Hellgate Plumbing and Heating did a great job installing my new furnace and AC. They were a pleasure to work with and I highly recommend them.

  • Review 76 (2024-05-03 - Rating: 5)

    I just recently bought a home that has a boiler system that needed maintenance. I just happened to see a commercial for Hellgate Plumbing so I called the number immediately. Lisa who answered the phone was awesome. She set me up with an appointment almost immediately. I received a text and email reminder of my appointment and the day of my appointment I received a text from Mike one of the technicians. A picture of Mike was included in the text which I thought was a great idea. Always best to know who youre meeting beforehand and to make sure its the right person. I was actually running a little behind that morning but Mike patiently waited for me to get to the house. Mike was great. He explained the system to me and explained that it was best to get the whole boiler checked out as it was a 20 plus year old boiler. Two days later Sinjun, If I have his name correct came by and did a total maintenance of the system. Everything was documented and emailed to me. Both Mike and Sinjun were professional and courteous and they both wore protective bags over there shoes to protect my flooring.. Top notch service in my opinion. Thank you so much Hellgate plumbing.

  • Review 77 (2024-04-10 - Rating: 5)

    Mike and Crew have done many jobs for us over the years as we slowly update our old dated house. They have always been professional and done an outstanding job, working quickly around other contractors during the process. I highly recommend them for any of your plumbing needs!We’re looking forward to working with them to completion of our remodel!

  • Review 78 (2025-01-02 - Rating: 5)

    Very knowledgeable, friendly young man. Would recommend him . Took the time to explain our problems and fixed it in a timely manner.

  • Review 79 (2024-07-20 - Rating: 5)

    Sinjun was very professional and polite. Would definitely ask for him again if we need anything else done! Air conditioner working great!

  • Review 80 (2024-08-08 - Rating: 5)

    Austin arrived on time. He explained everything well and he got the job done quickly and very neatly. I would be happy to have him back for any future plumbing issues.

  • Review 81 (2024-07-03 - Rating: 5)

    Jason was on time, very courteous and knew his stuff. Was able to readily diagnose the issue we were looking at, explain all our options. Even gave some helpful maintenance tips! Would certainly use again!

  • Review 82 (2024-09-09 - Rating: 5)

    Annual water heater maintenance.Lisa was courteous and helpful. Abe was professional and thorough. We always get excellent service from Hellgate plumbing and would not hesitate to call them again.

  • Review 83 (2024-03-08 - Rating: 5)

    We recently needed a new tankless hot water heater. Lisa set up a time and Alan arrived as scheduled to diagnose solutions and presented the options with detailed pricing. Installation of our choice was completed efficiently by Alan and Jakob. They were friendly, respectful and tidy. It was a bonus that Jakob was able to perform a furnace inspection the same day. We received timely texts regarding technician arrivals from Lisa. We are now signed up for annual inspections on the water heater and furnace with their membership plan. Hellgate is a professionally run business!

  • Review 84 (2021-10-08 - Rating: 5)

    From Lindsey (dispatch and scheduling) to Allen and Austin the plumbers, it was a good experience. Lindsey is very good at her job. A plus for customer service! Because of the current country wide situation, some things we ordered were running behind but Lindsey kept us informed! Allen and Austin were friendly and explained everything from A to Z. They did a great job too! Left no mess for us to clean up. I highly recommend this company for all of your heating and plumbing needs!

  • Review 85 (2024-06-07 - Rating: 5)

    Hellgate plumbing was very wonderful to work with. They were prompt and helpful. They did the job in exactly the time they said they would. Their techs are very knowledgeable and professional. I would absolutely recommend them!

  • Review 86 (2023-07-19 - Rating: 5)

    When I had an urgent need my previous plumber referred me to Hellgate Plumbing and Heating. He said I could trust them and they gave excellent service.Finding a time that worked with my and their schedule was challenging but I worked directly with Lisa who made every effort between back and forth calls with me and the technician and she was able to get us the service we needed as soon as possible. Lisa was pleasant and efficient and I felt confident that what I needed would be taken care of in good time.The work done was very much appreciated.

  • Review 87 (2024-09-20 - Rating: 5)

    They helped me to fix a small gas leak and check for other problems. Once I got on the schedule, the work was well done and clean despite all the mud outside.

  • Review 88 (2024-01-18 - Rating: 5)

    I needed a waterline rerouted to bring the water supply away from the rim joist of the first floor.The phone call to Hellgate Plumbing with Kaleigh went well and a scheduled visit from a tech to talk about my need went very well. I actually received a quote during that very visit and a detailed explanation of how they could do the work.Two techs came to do the work at the time promised and had the water line rerouted within that afternoon.I was quite pleased that the office kept me informed as to who was coming to work, when they were coming along with a picture so I would recognize the tech.Very clean job with an attention to not routing the pipe interfering with anything else I had going with my remodel.Thank You, all 4 of you that I had contact with.

  • Review 89 (2024-10-23 - Rating: 5)

    Austin was very knowledgeable and professional. He diagnosed the problem and fixed it. Good job! Homer Bowles

  • Review 90 (2023-11-28 - Rating: 5)

    From my first call to Hellgate Plumbing & Heating speaking with Lisa, the Dispatcher, and her follow-up calls, reminding & confirming my appointment, I felt confident that my problem would be solved. When Alan & his assistant arrived he quickly diagnosed the problem & gave me options. After he accomplished the task, he stuck to the price he quoted me even though he had to do more than what he expected. I was very satisfied with the result. I have even made an appointment for another job.

  • Review 91 (2024-08-28 - Rating: 5)

    I have worked with Hellgate Plumbing and Heating on multiple occasions and they always have top notch friendly service at a competitive price. I highly recommend them.

  • Review 92 (2024-01-18 - Rating: 5)

    I had Hellgate Plumbing and Heating replace my aging furnace and water heater this past fall and all throughout the process -- from looking at my situation, offering ideas, providing bids, answering questions, and doing the install -- they did a great job.They were prompt, courteous, on schedule, very competitive, and there were no surprises. Special thanks to Lisa, Austin, Jakob -- as well as the whole crew at Hellgate.

  • Review 93 (2024-01-18 - Rating: 5)

    A customer for life. My first time calling Hellgate Plumbing, Heating and Cooling, Kaleigh scheduled an appointment for the following morning and provided a Track Now option via text/email that gave the ETA along with the technicians picture that I appreciated. Austin showed up on time and assessed the issue/fix and provided some very helpful recommendations then went over the quote that I immediately approved. What is so refreshing is he wore protective booties and cleaned the area he repaired before he left. The Hellgate Plumbing Team is attentive, polite and their rates are very reasonable/affordable. Any plumbing issue and/or updates I have going forward, this is my first and only call. Excellent customer service.

  • Review 94 (2024-04-09 - Rating: 5)

    I would highly recommend Hellgate Plumbing, Heating and Cooling to anyone! I had a relatively small plumbing issue but they came quickly and did a great job. Austin was really nice, figured out the problem and fixed it at a reasonable price. I will be using them again!

  • Review 95 (2024-01-29 - Rating: 5)

    This is a great company and staff. Lisa with Hellgate Plumbing and Heating was able to schedule a time that worked for me to have the plumber come to my house to replace a defective shower sprayer. The day of the appointment I received a picture and information about the plumber, plus his anticipated arrival time to my house. The plumber, Alan, was efficient, friendly, and professional while he replaced the defective shower sprayer. He was also helpful to show me where the water turn off to my house was located. This was an all around great experience.

  • Review 96 (2024-03-21 - Rating: 5)

    Hellgate plumbing is absolutely awesome! They made such a stressful situation manageable! Austin was out to my house right away and found multiple problems and fixed them that day! Very quick and professional.

  • Review 97 (2024-08-28 - Rating: 5)

    If you have any plumbing needs call Hellgate! They will get the job done in a professional manner with excellent communication and customer service.

  • Review 98 (2024-11-05 - Rating: 5)

    On time, very thorough and demonstrated the strength and weakness of my system at a very reasonable price. Most importantly, didn’t try to cajole me into any kind of upselling.

  • Review 99 (2024-09-06 - Rating: 5)

    The staff was friendly and helpful. They kept me informed on every step. They are like the businesses use to be in Missoula. I would recommend them. Once again, they were efficient and knowledgeable. They gave me photos and explained everything they were doing.

  • Review 100 (2023-10-10 - Rating: 5)

    Service was excellent! Lisa was very sweet and accommodating with our busy schedule. Jacob fixed our furnace and was very nice and professional! He explained things to us on routine care and was patient with our dumb questions. I would highly recommend Hellgate Plumbing and heating to my friends! Thank you Jabob and Lisa!

  • Review 101 (2024-07-19 - Rating: 5)

    Both Austin and Abe did a great job. Professional and quick. I always get great, timely service from Hellgate.

  • Review 102 (2024-02-02 - Rating: 5)

    My recent engagement with Hellgate Plumbing, Heating, And Cooling would rate an A. I say A since I am a retired educator. Kayleigh set up the appointment very accurately. I was surprised when the confirmation showed the name of the plumber, Austin, along with a photo of him. I thought such an interface with a client could be quite reassuring, say, to a single person since the plumber showing up would match Austins photo. Austin was friendly and competent and was able to diagnose the problem and fixed it. I also thought the service call fee was fair. I should mention that Austin had an assistant who I also liked. So, from start to finish, it was a very positive experience and I will be calling these folks in the future.

  • Review 103 (2024-02-19 - Rating: 5)

    The communication and professionalism were excellent. It was easy to have both Jacobs in our house and Lisa communicated with speed and kindness. We got email and text reminders with pictures of the technicians, and they were easy to have in the house. The service was just want we wanted, and I appreciated the honesty about what equipment we needed and what would be too large for our house.

  • Review 104 (2024-03-26 - Rating: 5)

    We were able to get a plumber to come within 30 hours to assess the situation. He was thorough and easy to work with. The final work was to replace a drain pipe. Alan was our plumber. He was efficient and friendly and cleaned up after the job.

  • Review 105 (2023-11-09 - Rating: 5)

    Hellgate plumbing was quick to respond to my request for estimates on a whole house humidifier and two new toilets. Lisa was very helpful in setting up a convenient time. The two technicians notified me that they could arrive earlier than scheduled which was great. They spent some time looking at my HVAC system to obtain an estimate on the humidifier and discussed the options for toilets. I received both estimates in the afternoon the same day. All in all the communication and follow-up was excellent.

  • Review 106 (2024-11-05 - Rating: 5)

    I had two different things done at my home With two Different different techs They both were very professional, and I would have them back anytime

  • Review 107 (2023-09-15 - Rating: 5)

    Lisa was great with listening to our situation and scheduling a timely appointment. Emails and texts informing us about the arrival schedule, including photos of the plumbers, made us feel very comfortable. Plumbers Austin and Caden did a fantastic job assessing what we needed and wanted, and they kept us informed of the process. They definitely put in a hard days work while they maintained an upbeat attitude and completed the water heater installation to our highest satisfaction. They stayed until they answered all our questions and demonstrated how to operate the new system. We are very happy with the service from Hellgate Plumbing and will recommend their professional service to friends.

  • Review 108 (2023-07-18 - Rating: 5)

    Kaleigh did a great job facilitating and scheduling our service. She went out of her way to make sure we got someone as promptly as possible. Austin, the technician, was personable, knowledgeable, and affable. He went above and beyond, addressing our main concern and then taking the time to talk through the rest of our plumbing situation in our house and consider our options. We will definitely be using Hellgate for all our plumbing needs in the future!

  • Review 109 (2024-12-06 - Rating: 5)

    Knowledgeable techs and timely service got my buildings heater up and running again. Thanks for the excellent service!

  • Review 110 (2024-01-10 - Rating: 5)

    I highly recommend Hellgate Plumbing. Lisa was great on the phone- friendly and efficient. The communication was excellent. Alan, who came to the house, was prompt, respectful, and communicated the issues we were having and offered solutions. He fixed our problem easily and explained everything to me.

  • Review 111 (2024-11-05 - Rating: 5)

    Abe was very professional and efficient! We are very happy with our tankless water heater!

  • Review 112 (2024-11-08 - Rating: 5)

    Abe from Hellgate Plumbing was a pleasure to work with. He was very knowledgeable and efficient.

  • Review 113 (2024-01-11 - Rating: 5)

    Lisa was amazing in coordinating the repairs I needed and putting me at ease that someone would be there to help me. Because I don’t have the skills to fix plumbing, I felt vulnerable. Lisa calmed me, handled the scheduling and coordination with the technician. Lisa rocks! Austin did a great job in explaining the problem - it took a couple explanations - and then in fixing it with efficiency and speed. Lisa and Austin are a great team and make Hellgate Plumbing proud!

  • Review 114 (2024-05-30 - Rating: 5)

    A pipe to our sprinkling system split causing water to back up into my closet. Mike and Abe were wonderful - timely, professional, providing me with a clear understanding of the problem with options for resolving. A+ for service from this team. I would highly recommend.

  • Review 115 (2023-11-29 - Rating: 5)

    Jacob was great and was very patient and answered all of our questions. Explained everything. Came out same day after I had called multiple companies that couldn’t do that. My heater went out and I have little ones at home. Lisa was great at setting up the appointment and listening to my needs. Thank you again! Heater is working great!

  • Review 116 (2024-01-16 - Rating: 5)

    When my furnace quit working during the recent bitter cold snap, and the other service companies wouldnt even return my calls, I gave Hellgate a call. The dispatcher, Lisa, got me an appointment for the next day, and kept me apprised of any delays in the interim. Likewise, when the service tech, Sinjun was delayed by a short time, he kept me advised as well. They both were pleasures to work with. Customer service is the hallmark of a good business, and both of these two get 5 stars in my book and I highly recommend their company

  • Review 117 (2024-02-09 - Rating: 5)

    Technicians Austin and Abe were efficient, professional, and courteous, explaining the procedure and the options thoroughly. They were at my place within 30 minutes of my late afternoon call to assess the situation and came the next morning with the replacement unit for my ruptured water heater. Kaleigh in the office was great, taking my urgent call and getting things rolling in such a timely manner.

  • Review 118 (2023-12-26 - Rating: 5)

    When our heat went out, Hellgate was ready to come on short notice and was quick to fix our boiler. Kaleigh provided clear communication and scheduling throughout the process, and Mark was experienced and knowledgeable with his repair and maintenance. Big thanks to them for their excellent service!

  • Review 119 (2023-11-30 - Rating: 5)

    I had a very good experience with Hellgate Plumbing. I set up the appointment with Kaleigh who made that easy by giving me choices. She also has been patient and positive with my senior citizen issues and questions.Austin. the technician, showed up on time and was very friendly and patient in answering my questions and giving me options as to what was most important and urgent and what could wait. I will make an appointment with the less urgent needs when I can afford it. Thank you 😊it

  • Review 120 (2024-01-15 - Rating: 5)

    I needed a tech immediately and at the last minute when my employees smelled gas on a cold morning. Hellgate responded within an hour, cleaned and inspected my heater and all for a very reasonable cost, normal rates even at the last minute. They will definitely be my first call when I need plumbing or heating help again!

  • Review 121 (2023-12-26 - Rating: 5)

    We recently had our hot water heat system go out in our home which left us with no heat and no hot water in our house. I spoke with Kaleigh who made sure to get the message to someone at Hellgate Plumbing as soon as they were in the office. She made sure that our problem was going to be addressed.Austin arrived early for a toilet issue we had and took care of the problem, did excellent work, and was very meticulous in what he did.Later Alan also made it early to our home to help us with our hot water/heating situation. Something very important as its winter and the temperatures have been cold outside. Alan was able to diagnose the problem and get a part shipped overnight. The next day the part was replaced and we had heat and hot water again in our home. Another thing that Alan did that was very much appreciated was the fact that he brought up 5 space heaters to us on the first day so that we would have a warm home and our water lines would not freeze up. We also were not charged for the part that had failed which was nice as we have had a couple of prior issues with our system.Great work!David

  • Review 122 (2024-03-16 - Rating: 5)

    My furnace was making a strange noise. The receptionist Lisa was able to get me into Hellgates schedule within a business day, all through email. The technician Sinjun quickly diagnosed the sound as the filter simply not sitting properly. Then, he stayed to test and clean the whole system when i decided to have routine maintenance done as part of the appointment. Fast, professional, and flexible service!

  • Review 123 (2024-01-13 - Rating: 5)

    I give 10 stars for the excellent above and beyond service from the Customer Service Rep / Dispatcher Kaleigh and the Plumbing Technician Alan. Both are highly knowledgeable, skilled professionals, very friendly and eager to help and answer all of my questions. Alan spent extra time during his water heater estimate visit explaining in clear language the water heater system so that I could understand the options available that would best fit my needs and budget. Kaleigh was able to schedule my new water installation right away and on a day and time that fit my schedule. She broke down and explained the pricing so that it was easy to understand. Kaleigh also responded immediately and got answers to the questions I had about preparing my water system and furnace for the upcoming extreme cold weather and even offered to send a technician out the same day if there was a problem that I couldnt fix. This extra level of help is invaluable to me.Also the pricing for my new water heater was reasonable and competitive and definitely worth the cost because of the high quality of the water heater and the expert installation work done by Alan and his partner. I was very impressed with the extra attention to detail and safety that they paid.I will definitely be doing more business with this company and will recommend them to all my friends and neighbors.

  • Review 124 (2024-04-24 - Rating: 5)

    Hellgate is beyond your highest expectations. They are easy to contact, schedule or reach out for emergencies! They show up on time, professional, respectful and most important, knowledgeable! They treat their employees with respect and appropriate wages, which means that you are treated the same! Youll be happy!

  • Review 125 (2024-10-09 - Rating: 5)

    Abe rebuilt the p-trap for my bathroom sink and did a great job. Polite, knowledgeable and efficient.

  • Review 126 (2024-02-08 - Rating: 5)

    Our furnace died. The technicians were great. They laid out all the options and were back to replace the furnace after it came in. From scheduling with Kaleigh to all the guys that did repairs, everyone was friendly, professional, and easy to talk with. We’re happy with our service and recommend them

  • Review 127 (2023-09-07 - Rating: 5)

    Hellgate plumbing did a 5-star job replacing an outdoor hose bib for us. Lisa gave us a clear picture of the costs, timing, and procedures when she set up our initial appointment and was also very responsive scheduling followup work. Austin, our technician for the hose bib installation, was extremely professional. He was on time , did the work in a timely manner, and was great about answering questions. When I noticed a minor issue later in the day, Austin and Alan returned to the house the same day and promptly fixed the problem. Hellgate was a pleasure to work with throughout the job and Id highly recommend them.

  • Review 128 (2024-01-16 - Rating: 5)

    On the coldest day of the year, I woke up to a house hovering in the 50s—so cold! Contacted Hellgate Plumbing and Heating expecting no chance of getting help that day since it was so cold…but Lisa was able to get Jacob T. To my house in under 2 hours. He explained the problem and got it fixed quickly. It was a very reassuring and painless experience. My family and I appreciated their professionalism.

  • Review 129 (2023-11-22 - Rating: 5)

    Yet again the crew at Hellgate Plumbing, Heating, and Cooling provided me with a delightful customer experience.Members of their team spent two full days in my crawlspace replacing my nearly 30 year old furnace. They were all courteous, professional, and happy to answer the many questions I had along the way. I cannot recommend this crew enough! Not only are the technicians top notch, but Kaleigh and Lisa on the dispatch crew are amazingly helpful as well.THANK YOU SO MUCH Jacob, Jakob, Morgan, Kaleigh, and Lisa! You all provided a fantastic customer experience!11.875 out of 10, would MOST DEFINITELY recommend.

  • Review 130 (2024-07-24 - Rating: 4)

    Austin replaced our kitchen faucet - did a great job and was wonderful to work with. However...The charge was just south of $1,500. This was for parts that retail for $400 - $500 and approximately 2 hours of labor. The total bill was about $500 - $700 more than I expected. Guess thats the market, but I wonder what people do that cant afford that.Just because you can charge whatever you want in a situation, doesnt necessarily mean you should. I will definitely look for other, perhaps DYI options the next time I run into a similar problem.

  • Review 131 (2024-01-31 - Rating: 5)

    I will never use another plumbing service ever again! Austin is not only kind, but also very talented at working out the best, most cost effective solution to solving any plumbing or heating problem. He has helped us fix plumbing problems with our sink, toilet, and shower and has done an incredible job with each project. I have had some pretty terrible experiences while working with other companies in Missoula, which is why Hellgate plumbing and heating will have us as customers for life! They have been a godsend to our family!

  • Review 132 (2024-06-06 - Rating: 5)

    Sinjun was professional, friendly and kind. He showed us with pictures everything he did and explained why or why not parts could be replaced. We are extremely satisfied with his work.

  • Review 133 (2023-10-31 - Rating: 5)

    Hellgate Plumbing was the quickest company to respond to my call when I found this leak in my wall. Kaleigh was so polite and efficient. She was able to get me on the schedule for the following week. Water leaks in your home are always worrisome.Alan arrived promptly as scheduled and efficiently diagnosed my issue. With in 2 hours he had the leak fully fixed. He also found the least invasive way to access and replace this broken drain pipe in my upper bath. He was very professional and extremely neat while doing my work.I would highly recommend them for any plumbing projects and plan to call on them for any future needs. The work is also warranted.

  • Review 134 (2024-01-24 - Rating: 5)

    Kaleigh was the first person I spoke to. She was efficient and handled my call (and the later ones) quickly and got me scheduled for a technician to come out and see what the problem was. Mike, the technician, was so knowledgable and figured out our heating hot water system quickly. The system was updated, heat pumps cleaned and new wifi thermostat installed within a few days. I would recommend Hellgate Plumbing, especially Mike, and also the once a year maintenance service! Worth every penny!

  • Review 135 (2024-07-31 - Rating: 5)

    AC went out and the technician was able to come out quickly to diagnose the problem. Had to special order a part but was still able to get fixed within a few days!

  • Review 136 (2023-10-03 - Rating: 5)

    Have had good experiences working with Hellgate Plumbing over the years... This year was no exception! Lisa handled my scheduling and worked to accommodate my appointment.Sinjun was the technician who serviced my heating system. He notified me ahead of his arrival and was extremely professional.After the service he gave me a complete overview of what was done. He also followed-up with a written report. Lisa also followed-up to make sure we were satisfied with Hellgates service!HIGHLY RECOMMEND!

  • Review 137 (2023-12-05 - Rating: 5)

    Thank you again Hellgate Plumbing for coming to our rescue!! Kaleigh was easy to work with and quickly got us on the calendar for service. Austin always does a great job and was efficient and personable. Thanks again!!

  • Review 138 (2024-04-30 - Rating: 5)

    I am pleased with the service Austin provided to replace my kitchen garbage disposal. He arrived promptly and finished the job really quickly. I can recommend Hellgate Plumbing.

  • Review 139 (2023-11-20 - Rating: 5)

    Hellgate Plumbing is the best!! Kaleigh is super friendly and very communicative on scheduling. Jacob got my furnace and gas hooked up, no problem at all. He is also super friendly, informative and very helpful! Highly recommend!! Great company!!

  • Review 140 (2024-01-08 - Rating: 5)

    I had a wonderful experience with Hellgate when my heater quit working. I worked with Lisa, Jacob, and Sinjun and they were communicative, professional, and knowledgeable. Not to mention they worked me into their schedule quickly!

  • Review 141 (2024-01-25 - Rating: 5)

    We had a very good experience, starting with scheduling the visit all the way through the service. It is very reassuring to get a notification and picture of the service person who is coming to the house. He was very professional, and Kaleigh did a nice job setting up the schedule and following up. Very pleased

  • Review 142 (2024-08-22 - Rating: 5)

    I’d put off a toilet that kept running . They were able to fix it with only a gasket. Im looking forward to having some landscape plumbing replace as well Thanks

  • Review 143 (2023-12-09 - Rating: 5)

    I recently had Hellgate Plumbing and Heating install a Navien NCB 240e combination boiler and tankless water heater. Jason returned the bid the same day. From the start Jason was easy to work with, we discussed different options and venting routes, compromised and agreed upon what to do. Michael and Jason assessed the installation exactly. The work is beautiful, like engineering art. While it seemed expensive, their bid was the lowest and they were absolutely the quickest to respond and get the work done. I am really pleased with this system. My experience working with Hellgate Plumbing and Heating was Great, I highly recommend them.

  • Review 144 (2023-05-09 - Rating: 5)

    Hellgate Plumbing provided excellent customer service while fixing my plumbing issue. When I called, their team was responsive, polite, and knowledgeable. Their technician arrived on time and ready to tackle the issue. He was extremely professional, efficient and took the time to explain the problem and solution in a way that was easy to understand. Overall, I was impressed with Hellgate Plumbings commitment to customer satisfaction and would HIGHLY recommend them to anyone needing plumbing services.

  • Review 145 (2023-12-04 - Rating: 5)

    Austin did a great job analyzing and fixing our water heater issue. Kaleigh was great in assisting with scheduling and communicating throughout the process especially considering that we had a complicated schedule. Friendly and effective service.

  • Review 146 (2024-01-19 - Rating: 5)

    Hellgate plumbing is our go to company!! Kaleigh is always so prompt to respond to phone calls and get a technician to our house in the timely manner. Mike and Austin have worked wonderfully on our home and leave with no mess and the problem quickly fixed!

  • Review 147 (2023-10-30 - Rating: 5)

    I live in Missoula and had an issue with my toilet. They were able to fix it in a timely manner. The work was done by Austin who did a great job, very professional and competent. Lisa the dispatcher was also friendly and very helpful on the phone getting me on their schedule. All in all I would use them again and recommend them to friends!

  • Review 148 (2024-01-22 - Rating: 5)

    Very happy with the service we received from Hellgate Plumbing, Heating and Cooling. Their whole team is very professional, knowledgeable and pleasant to work with. Kaleigh, Mike and Sinjun took great care of us.

  • Review 149 (2023-07-01 - Rating: 5)

    What a great experience! Lisa was more than courteous and concerned about our plumbing leak and checked in regularly to confirm scheduling and service details. And Austin was professional, knowledgable, and took the time to talk through all my questions and help me plan for future upgrades/repairs for our home. I trust these guys and will use them again!

  • Review 150 (2022-09-21 - Rating: 5)

    Fantastic service! Communication was super easy through the chat portal on the Hellgate Plumbing & Heating website. We were able to set up a service meeting date very quickly and were given details on our technician the day of our appointment. Our technician was professional, friendly, efficient, and knowledgeable about our unique furnace and water heater. When the job was done, he was extremely helpful in explaining his findings and answering what further questions we had. 10/10 would recommend!

  • Review 151 (2024-02-22 - Rating: 5)

    Lisa and Jacob at Hellgate Plumbing took great care of me. Lisa was able to schedule my furnace service quickly and Jacob patiently explained everything to me without being condescending in any way. Thanks again!

  • Review 152 (2023-04-27 - Rating: 5)

    Hellgate Plumbing did a great job installing my new water heater. Communication with Kaliegh was professional, prompt and informative. They got me on the schedule quickly and accommodated my work schedule and family needs. Austin (our technician) was friendly, knowledgeable and professional. He was on time and did great work. Hellgate plumbing and heating will be my go to for all of my homeowner needs in the future. I highly recommend these folks.

  • Review 153 (2024-03-21 - Rating: 5)

    I had Hellgate Plumbing come out to do an estimate on a tankless hot water system. The technicians were polite, professional and knowledgeable. They took the time to explain and answer all of my questions. Tankless ended up not being the solution I’m looking for and I understand why thanks to them.

  • Review 154 (2024-02-13 - Rating: 5)

    Lisa was very cordial and informative over the phone when setting up appointment. Austin was prompt and professional in his work and made sure work was done properly. Very satisfied.

  • Review 155 (2024-04-18 - Rating: 5)

    Austin did a great job of working through the multiple issues regarding my home’s plumbing. Yesterday was a bit of a panic for my wife and I with the discovery of a leaking water heater, but the folks at Hellgate Plumbing were amazing!

  • Review 156 (2023-10-24 - Rating: 5)

    Hellgate provided great service as usual. They did a great job with my boiler maintenance, answered all of my questions, and advised me on things to keep an eye on. Lisa provided excellent customer service and was able to get my appointment scheduled quickly.

  • Review 157 (2024-07-19 - Rating: 5)

    Sinjun was fantastic! He took pictures and explained where the problems were and how it should be fixed. Very thorough and respectful.

  • Review 158 (2023-06-15 - Rating: 5)

    Austin was the plumber/technician who showed up promptly to fix leaking pipes in the basement and and install a frost free spigot. He was highly respectful, quick estimate given, and worked promptly. even with an email snafu regarding confirmation of agreement to proceed, he proceeded promptly with the repair. Lisa in the office was also excellent in answering the phone promptly, appropriately engaged, clearly concerned about my satisfaction, and even called me several times to check on my satisfaction with their service. We will definitely recommend to others and we will use Hellgate Plumbing for future plumbing needs!

  • Review 159 (2024-02-05 - Rating: 5)

    I always use Hellgate Plumbing and Heating. Most recently I had a motor replaced on my HVAC system. Because I am signed up as a member the initial diagnosis was at no charge and the work was completed in a timely manner. Both Lisa and Sinjun were professional. Lisa made sure I was notified of any change in the schedule.

  • Review 160 (2024-02-02 - Rating: 5)

    Hellgate did a great job working on our old house. Austin and Abe worked efficiently and even fixed an issue that a previous plumber had said was “unfixable.” Kayleigh at the front desk was especially helpful, getting us scheduled quickly and keeping us updated while we waited for some parts to come in.

  • Review 161 (2023-10-19 - Rating: 5)

    Everyone was thorough, friendly and professional! From scheduling with Kaleigh to working with Austin on the issues we were having, it was a wonderful experience! And they fixed our problem within less than an hour! Very happy with their service and will be sure to recommend them to everyone we know! Thank you so much! :)

  • Review 162 (2024-02-14 - Rating: 5)

    Overall experience was Wonderful!Lisa. In the office was awesome!Jacob did an amazing job explaining everything as he worked on my fireplace!Well definitely use Hellgate again 🙂

  • Review 163 (2024-10-30 - Rating: 5)

    Austin did a great Job replacing the cartridge in my bathtub so that I could have hot water again.

  • Review 164 (2023-09-27 - Rating: 5)

    Hellgate Plumbing was prompt and personable. The technician, Jakob, was knowledgeable and let me watch and ask questions. Lisa the receptionist was cheerful and quick to return my calls and updated me on scheduling. I will use them again for sure!

  • Review 165 (2023-11-14 - Rating: 5)

    Hellgate Plumbing was quick to respond to our situation last fall in replacing our old furnace with a new Navian combo water heater and boiler. Lisa has been very helpful with scheduling and working around maintenance appointments Thank you to all the professional people at Hellgate plumbing.

  • Review 166 (2024-03-21 - Rating: 5)

    Hellgate plumbing and heating took my call the day after Christmas and was able to get a tech, Mike out to my house the next day, he even arrived early but he did call first to make sure i was home and he could come earlier, he was able to locate where the leak was coming from and to temporarily stop it until he could get the part order. The whole process to get to this point was great the whole team at Hellgate should be proud of what they do!

  • Review 167 (2024-05-22 - Rating: 5)

    Mike W came right on time. He made sure he did not track any dirt in the house. He did a very good job explaining what he was doing. I definitely would refer Hellgate plumbing. 🙂 Crys Hart

  • Review 168 (2023-08-11 - Rating: 5)

    Lisa responded to my situation by scheduling Alans visit. Both folks were friendly, efficient, and responsive. Austin followed and my new tap & faucet are great and expertly installed.Kayleigh efficiently and responsively scheduled Jacob who arrived early and performed flawlessly. Im happy to have found Hellgate Plumbing and my new heat pump will male a big difference.

  • Review 169 (2024-10-29 - Rating: 5)

    As a former business owner I would have liked 10 reps like Brenden to represent my company. Thank you Brenden and Hellgate.

  • Review 170 (2024-10-10 - Rating: 5)

    Jacob, on time and what a wonderful young man. Jacob explained everything and answered all my questions...I highly recommend, Im so happy 😊 thank you

  • Review 171 (2023-05-12 - Rating: 5)

    I had issues with my AC unit not cooling my house. Hellgate Plumbing was able to promptly get me on the schedule and the repairman Jacob arrived ahead of the scheduled time to get the unit up and running. Lisa in the office also communicated well with me with setting up the appointment and following up to make sure I was satisfied with the work performed. Will continue to use Hellgate Plumbing in the future.

  • Review 172 (2024-07-22 - Rating: 5)

    Customer service was top-notch! Austin was well-groomed, professional, friendly, and knowledgeable.

  • Review 173 (2024-06-26 - Rating: 5)

    Our technician was very thorough and answered all my questions. It’s been a couple of weeks and our tankless water heater works great again!!

  • Review 174 (2024-05-20 - Rating: 5)

    Very impressed with the service I received. The tech that worked on my shower u it was very knowledgeable, organized and left the work area clean when finished. Would recommend Hellgate to anyone.

  • Review 175 (2023-09-11 - Rating: 5)

    Had to get a leaky garbage disposal and some badly installed plumbing fixed. Kaleigh was great at helping me get the appointment set up and communicating before and after. Austin fixed up the problem quickly and professionally. Zero complaints, and Im very happy with the work.

  • Review 176 (2024-04-12 - Rating: 5)

    The Hellgate staff and technicians are top notch! Professional, friendly, knowledgeable and reliable. We’re about 1 year into our tankless system and couldn’t be happier.

  • Review 177 (2024-01-19 - Rating: 5)

    I recommend Hellgate Plumbing and Heating. Our furnace went down so I contacted Hellgate. Sinjun S the repair person was very helpful and professional. While he was working, he explained the problem in laymens terms that I understood. The Temp. here was -25 F, the condensation water in the Furness had frozen and the pilot would not light. He delt with the problem and made helpful recommendations so it would not happen again. Lisa was very helpful arranging the service call in an expeditious way with follow-up.I recommend Hellgate Plumbing and Heating for you needs.

  • Review 178 (2023-05-18 - Rating: 5)

    Kaleigh was very helpful scheduling a service call for an emergent water leak. Allen was prompt, very professional and explained everything thoroughly. I appreciated that I received a text message prior to his arrival showing a photo of him (so I’d know who to expect), and a short bio of his professional experience. I also appreciated that he wore shoe covers while inside my home. Overall, very professional, helpful & competent crew. I’d definitely call them again.

  • Review 179 (2023-12-20 - Rating: 5)

    Two days before we were to leave on vacation our water heater leaked. We called Hellgate Plumbing, Heating and Cooling and Kayleigh sent Jacob out within 20 minutes. He made sure we could leave and not worry about the water heater.Kayleigh scheduled our replacement immediately after we got back. The technicians were very thorough. The installation went smoothly and soon we had hot water.I wouild certainly recommend this company to my friends.

  • Review 180 (2024-04-17 - Rating: 5)

    Austin was great! He was able to quickly locate and repair a rather challenging and very slow water leak in a ceiling. Austin cut a hole about 8 X 8 and there it was. A capped off 1/2 copper line. 1/2 sweat cap developed a pinhole in it. One drop of water about every 30 seconds. Truly a very slow leak. The luckiest part was that the water took out my Wi-Fi access point, which was mounted to the ceiling right in this spot. Who knows how long this leak could have gone on otherwise. Ive included some photos so you get the visual. Anyway, super happy with the whole process. Austin was totally knowledgeable, capable and professional.

  • Review 181 (2023-05-10 - Rating: 5)

    Hellgate Plumbing was able to get us serviced right away when needed. Lisa reached out proactively and let us know their technician Austin completed another job early, and he came right over. He not only replaced the faucet but also identified another issue with the plumbing that we were unaware of that could have led to further issues. Very professional, prompt service, transparent quote and completed job efficiently.

  • Review 182 (2024-12-04 - Rating: 5)

    Hellgate Plumbing replaced an old heater with a more efficient version. Brendan and his team were great during the installation of the heater, and the explanation of how to use the new electronic thermostat! They found other issues with venting, etc. and fixed it. Communication throughout the process was excellent - both from the technicians and the office. I highly recommend Hellgate Plumbing.

  • Review 183 (2024-01-17 - Rating: 5)

    Lisa at Hellgate PH&C made it easy to set up an appointment, and Austin provided excellent service for my plumbing issues and questions. Top notch communication and advice - I would definitely recommend this company!

  • Review 184 (2024-03-22 - Rating: 5)

    Very responsive, quick appointment, scheduler Lisa helpful and accommodating. Mike very professional and knowledgeable, choice of heater made on his information and recommendation. Installation great, very little disruption of our daily routine. finished installation excellent, clean-up perfect. Would not hesitate to use again.Had second job done, high efficiency forced air gas furnace. Again, scheduling prompt and a breeze with Lisa, Jacob labored thru some unexpected installation barriers and stayed late to complete job. One call got return visit from Jacob to adjust unit, all very professional and thorough. Would use again.

  • Review 185 (2024-09-28 - Rating: 5)

    Austin was polite, personable and completely explained the situation and the necessary work to complete the task.

  • Review 186 (2024-12-17 - Rating: 5)

    Austin is always punctual, polite, professional & skilled. Our first choice always.

  • Review 187 (2023-05-25 - Rating: 5)

    Hellgate Plumbing was able to schedule an evaluation call right away and then the installation of a frost free hydrant for our sprinklers. Austin was on time and very efficient on both visits. We also had him do a water heater check at the same time. Kaleigh was very pleasant on the phone with good followup.

  • Review 188 (2023-07-25 - Rating: 5)

    We had some scheduling issues at first but Kaleigh was able to get that rectified and kept in contact with me. I appreciate the great customer service. Jacob showed up for our appointment in a timely manner. He was honest and very professional. Great team!!

  • Review 189 (2023-07-31 - Rating: 5)

    We worked with Kaleigh and Austin over the past few weeks and they were AWESOME. They were professional, responsive, and also very KIND. They both went above and beyond and we will definitely be working with them for all our plumbing needs going forward. Good people!!

  • Review 190 (2024-03-01 - Rating: 5)

    The entire team at Hellgate Plumbing was great. From Lisa my contact there, to Mike the plumber. Professional, courteous, on-time, clean and competitively priced. I will certainly use Hellgate Plumbing again.

  • Review 191 (2023-11-20 - Rating: 5)

    My furnace quit on Sunday night. I spent half an hour reading reviews about HVAC companies in Missoula and saw that Hellgate had far and away the most consistent 5 star reviews. I had not used them for service before but am VERY glad I did. I phoned them at 7 am Monday morning and by 11am that same day, my furnace was up and running with new parts at what I thought was a very reasonable price. I would recommend them to anyone needing service.

  • Review 192 (2023-07-29 - Rating: 5)

    Austin and Lisa were both super friendly and efficient! I specifically wanted a local business to help me with my plumbing needs and of course they surpassed my expectations! Support local, from one small business to another, great work!

  • Review 193 (2024-08-16 - Rating: 5)

    Abe was great, he diagnosed and fixed the problem with our leaky garbage disposal quickly and was super professional and courteous the whole visit!

  • Review 194 (2024-01-24 - Rating: 5)

    My recent experience with HGPH was great. New furnace was installed in less than 4 hours!!! They were communicative and timely. I did not feel pressured to do anything that I did not want. Kuddos to Jakob (furnace installer), Lisa, and the rest of the team.

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