White Glove Plumbing - Heating & Air

Located in Midlothian, Virginia

Address: 2606 Oak Lake Blvd, Midlothian, VA 23112, United States

Phone: +1 804-744-8086

Rating: 4.9

Services

Wheelchair-accessible entrance
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-10-25 - Rating: 5)
Sunday evening I discovered a leak coming from one of the pipes that serves as a supplemental heat. I needed to find a company knowledgeable with my unit that did Plumbing, Heating & Air, White Glove came early Monday, Jim the technician, stopped all of the leaks, for later on to do the water repairs needed. What made this experience unique to me was Jims caring attitude, I am a Senior and it meant a lot to me. Definitely I highly recommend White Glove Plumbing, Heating & Air not only for the professionalism, but for the way they treat their customers.

Review 2 (2024-01-07 - Rating: 5)
Wow. Super responsive! Amazing communications.This was our first time using White Glove Plumbing and it was a great experience. We normally use Bradley Mechanical (even have a service agreement with them) and we had them out to provide a free estimate/quote for a water heater replacement. I emailed BM with some questions about the estimate (brand of heater, warranty, capacity, etc.) and they never responded. We thought their price may be a little high so we shopped around some.Woodfin wanted to charge $$ to send someone out to provide an estimate. James River Air also wanted to charge $$ to send someone out to provide an estimate.White Glove Plumbing worked with me. Rich offered to send someone out to look at the heater and provided an estimate. I declined and instead emailed him a handful of pictures, a description, and my concerns. He continued to exchanges messages through Yelp for a couple of weeks. Rich was able to provide an estimate and presented me with options and prices for those options, one of which was me providing the water heater and only having WGP perform the install. That last option is what I elected for. I provided the water heater and they furnished everything else for the quoted price. Their quoted prices were not high. They were competitive (and even a few hundred dollars cheaper than Bradley Mechanical).They arrived on time and began working immediately. Jim, the plumber, was great. He answered all my questions, worked with me to install the water heater *exactly* where and how I wanted, and even talked me through how to perform proper annual maintenance. There was no sales pitch or attempt to upsell. On the contrary, Jim was comfortable with my choice to downgrade part of the install.Jim in a nutshell: professional, efficient, patient, polite, respectful of my requests. Excellent work.After this experience, I need to reevaluate who I will go with for my next service contract, BM or WGP.

Review 3 (2024-06-25 - Rating: 5)
During the first her wave of the season, our HVAC went out. White Glove was recommended and they responded quickly and gave us an evaluation of our system and provided options as our previous system had not been installed properly. They provided us with temporary cooling options and were very communicative throughout the process of replacing our system. They were professional, clean and respectful! Highly recommend!

Review 4 (2024-02-21 - Rating: 5)
White Glove was very pleasant to work with. They had a quick turnaround time to respond to our home, very communicative, and cut us a great deal. The service guys were professional and friendly including to our dog. They resolved our issue quickly and we are very appreciative!

Review 5 (2024-09-17 - Rating: 5)
I called them with a water meter issue and they came out the next morning. The gentlemen on site kept me in the loop throughout their work and walked me through fixing the problem. Highly recommend.

Review 6 (2023-09-06 - Rating: 5)
Ive used White Glove on 3 occasions, this time on the diagnosis of a failing heat pump and installation of a new one. They responded quickly on the diagnosis and gave me an honest assessment with my alternatives. For the installation of the new heat pump, the team was professional, courteous, and appeared to be quite competent and efficient. Everything was done well. They walked me through use of the smart thermostat. The service manager returned a month later to recheck the installation and to answer any questions. I highly recommend White Glove.

Review 7 (2023-12-19 - Rating: 5)
Josh and Jim came to my rescue! Quickly installed a water supply line under my house to under the sink so I could change my new refrigerator filter without having to pull fridge out of cabinet which I was unable to do. They installed a new garbage disposal and flushed out my water heater—all done efficiently and nothing to clean up! They did it all! Great guys! Great company! So glad I changed to them! If you have a plumbing problem White Glove can solve it!

Review 8 (2023-11-29 - Rating: 5)
Usually I do not take time to write reviews, however I thought it important to share my experiences with White Glove. If you find yourself in a situation where you need a plumbing company to address the issue, that company is White Glove! Recently I had a need to address a couple of problems which White Glove was my Go To company. Pete was so courteous, knowledgeable and practical. He addressed my problem and I was back and running (water) in a short period of time. Whoever owns the company should be proud to know that their techs are customer focused. Pete drove up in his beautifully maintatained service vehicle and proceeded to slip on Tyvek shoe covers and called me sir (even though that makes me feel older than I am). Pete went to crawlspace and informed me of the problem, and the solution. He went the extra mile in providing top notch service. (if other business/service companies ran like White Glove, your issue will be resolved with honesty, fair price, and high quality). I have a fair amount of technical knowledge, and its important to consider that as HVAC and plumbing products continue to get more technical and advanced, the days of just replacing your filter is behind the times. Its like as newer automobiles require specific levels of service and maintenance, so do the systems in the residence. Who would have thought that a heater or cooling unit would be running on computer boards??. Therefore, its great to know that White Glove is the team that one can count on. Dont wait until that warning light comes on in your dashboard, but if it does, call White Glove. If I could post 6 stars I would certainly do it with confidence.

Review 9 (2023-06-12 - Rating: 5)
I found this company on Yelp. ( Sorry Google). Nick responded to my inquiry and answered my questions fast and efficiently. He scheduled a technician for the next day which was wonderful. My HVAC was inspected and recommendations were offered. And no they didnt recommend that I replace the unit (like another company did). There is so much more to the story to justify the 5/5 rating. Just know, if you decide to use White Glove Plumbing, you are deciding to use a company who understands the importance of providing an outstanding customer experience. I highly recommend this company for ALL of your heating and plumbing needs. :-)

Review 10 (2024-06-27 - Rating: 5)
The technician that was sent to our home, Josh, was extremely professional and knowledgeable. He was prompt and courteous. We would highly recommend your company.

Review 11 (2021-09-22 - Rating: 5)
Great business, straight forward in pricing, professional, polite and experienced technician, great overall experience. We had never heard of this company, but when we started looking into quotes to replace a water heater urgently, White Glove was one of the first companies to reply with a great, fixed price offer. Communication, work and price were great, we will do business again with them in the future.

Review 12 (2022-09-26 - Rating: 5)
I would recommend this company to anyone everytime they need a plumbing issue. I had an emergency over the weekend and they didnt hesitate to come out and help. Very polite friendly knowledgeableupfront on pricing so I knew how much I was going to pay. Ive had to used them twice and I will consistently use them for my plumbing needs whenever I need them. Great job white glove plumbing. We are forever grateful for you.

Review 13 (2024-01-08 - Rating: 5)
Oh boy! Had heat pump issues, they got me in the next day!Justin and Travis came out figured out the problem and fixed itmy heat works perfect now, Thanks White Glove your the greatest !And thank you Justin and Travis.

Review 14 (2022-12-21 - Rating: 5)
I called White Glove to help with a non-urgent plumbing problem under the sink and they said they could be there between 10am-12pm the very next morning. Ethan called me that morning to give me 25 min notice before he arrived. He arrived at 10:05am, kindly explained how he was going to fix the problem (I was curious) and was done by 10:30am. I couldn’t have asked for better service! Highly recommend!!!

Review 15 (2016-01-18 - Rating: 5)
I have used White Glove several times for our plumbing needs. The service has always been prompt and at a very reasonable cost. Their staff has been both extremely courteous and efficient. I would recommend them highly and without hesitation.

Review 16 (2021-08-28 - Rating: 5)
We’ve had white glove do work on our house a few times and they’ve always provided excellent service. If Justin happens to be the one to come, you’re in luck. He’s always so kind and makes sure to get you back in business no matter the problem. 100% recommend white glove for a/c heat or plumbing!

Review 17 (2016-02-04 - Rating: 5)
We have used White Glove Plumbing, Heating and Air on numerous occasions and we have been extremely satisfied with the results. Each time we were treated with extreme professionalism. The technicians were awesome, answering any and all of our questions. They have always backed up their work if it was a problem. It was a pleasure being treated with such a strong company dedicated on pleasing the customer. It just gives you a strong peace of mind that you can count on a company that they will take care of you.

Review 18 (2021-05-06 - Rating: 5)
We built a house about a year ago and since then weve had multiple HVAC and plumbing issues (on all brand new equipment). The company who initially installed the HVAC units and plumbing came out a few times to fix their mistakes, but shortly after one of the AC units wouldnt turn on. The company who installed it came out to do a diagnostic and said we needed a new thermostat (after only a year) and were going to charge me over $1,000 to fix it.I called White Glove and they were at our house the same day. After performing a diagnostic they determined that the thermostat wasnt the issue. They fixed the problem and the HVAC system has been running perfectly ever since. The diagnostic that the other company had done was incorrect and they were going to overcharge me for something that wasnt even the problem. Fortunately, we called White Glove and they quickly fixed the problem. White Glove was very professional, courteous and knowledgeable. Nice to have someone doing the work who actually knows what theyre doing.

Review 19 (2021-05-19 - Rating: 5)
Arrived promptly and provided excellent service. Price was terrific. Better than 6 other plummers. Our new kitchen sink is the best. Thanks.

Review 20 (2021-09-26 - Rating: 5)
GREAT WORK AND SERVICE!! 10/10!Came home from vacation to a clogged kitchen sink- was able to get a technician out in less than 24 hours - very polite, respectful and responsive!The issue turned out to be bigger (due to our 96 year old house ) and their team devised a plan that worked for our family and we were able to get the issue resolved the right way!Will always call White Glove for any future needs!

Review 21 (2022-08-18 - Rating: 5)
My mothers basement flooded and an entire wall of copper pipes needed to be updated. Rob performed an extremely thorough examination of the problem. He proved to be extremely knowledgeable and outshone the other plumbers that came to provide an estimate. I was provided a price point that matched only a patchwork with other plumbers. Ethan and Justin came on the workday, along with a gentleman whose name I cannot remember. All the young men were extremely courteous and knowledgeable and fixed our wall of Swiss-cheese pipes. Highly recommend this company.

Review 22 (2021-04-16 - Rating: 5)
It’s been a little while ago but I believe the name of the plumber that came by his name was Robert. And the service was great he helped us out a lot he really enjoyed his job and you could he was very knowledgeable .He took time to explain different plumbing issues and ways we could fix the problems. The plumber also helped us order a part that was needed from a plumbing manufacturer with a big discount.The lady at the office who helped me set the appointment was very friendly and professional as well.Just a delight to interact with.We have a couple of regular plumbing companies we always use and this company is definitely also going to be at the top of my list of plumbers to call when we have plumbing issues.White Glove Plumbing earns the Topflight Seal of Approval .

Review 23 (2017-04-13 - Rating: 5)
We have called on White Glove several times and each time have received prompt service with technicians who are honest and knowledgeable. When our A/C went out on a hot summer weekend, they were at our house within a couple of hours and had us cooling off in no time. (NO we didnt need a new A/C unit-- they fixed the problem and saved us thousands of dollars!) When our hot water heater died, we called them and one was installed within hours. They are top-notch and yes, I will be calling them for my next plumbing, hot water heater or a/c unit need!

Review 24 (2022-01-23 - Rating: 5)
Absolutely wonderful. Our HVAC stopped heating and it was very chilly. We called and they had someone out to our home an hour later. They were very thorough and explained the process to us as they went along. Worth it for the experience and expertise.

Review 25 (2021-07-23 - Rating: 5)
Very professional and technician explains everything every time I deal with the company. However on the previous visit before the final visit, my problem was diagnosed incorrectly even though I explained the shower was providing cold water. They replaced a cartridge which did not resolve the problem, which resulted in me having to call them back. It was later determined that it was the shower head that was the problem. End up paying over $300, which included the dispatch fee both times. Just feels like I paid for a part that was not necessary because it didnt address my initial problem.To my surprise management reached out to me via a phone call and discussed my use case and offered to remedy the situation. That is doing the right thing and taking accountability as a respectable company. I will continue to patronize the business for all my HVAC and plumbing needs in the future.

Review 26 (2023-09-08 - Rating: 5)
They are very professional and curious. I have a service plan for maintenance for 2 heating units and my plumbing. My one complaint is that you need to remember to call for service and maintenance. They do not reach out or remind you. They do good work.

Review 27 (2022-02-26 - Rating: 5)
Excellent customer service. Lyle went above and beyond to diagnose and repair my heat pump. He was polite, professional, prompt and thorough. Lyle went the extra mile to make sure that when he left my system was functioning better than ever, and hit the estimate without going over despite some unexpected issues. Highly recommend!

Review 28 (2016-02-04 - Rating: 5)
We have used White Glove for plumbing and heating needs in our home! White Glove is responsive, professional, and fixes our problems promptly. If you are looking for a reliable and honest company, White Glove should be your number one choice!

Review 29 (2024-06-26 - Rating: 5)
Nick came out later in the day to check ac and was very honest and professional!! Very good pricing and high in work provided by nicks team!!

Review 30 (2019-05-29 - Rating: 5)
Nick was the specialist that came out to my house to service my unit. He done an excellent job, my a/c is running better than ever before. I would recommend white glove plumber/heating and air to anyone.

Review 31 (2018-08-23 - Rating: 5)
Will always recommend White Glove! Had a issue with my A/C, they came out gave me a quote and had someone come the next day to fix my problem. The tech was beyond polite and helpful and was willing to dumb down the problem for me. A new forever customer here!

Review 32 (2016-01-21 - Rating: 5)
Whenever I evaluate my experience of something, I always ask if I would use that service again, and the answer is definitely YES for White Glove! Their number is stored in my phone so I can easily reach them if/when needed. Plus, it feels good to support a family owned and operated business!

Review 33 (2017-07-20 - Rating: 5)
White glove worked with us to provide the best water possible for patients at our office. They installed a reverse osmosis filter that feeds the water to the refrigerator so that both our water and ice are as clean as possible. Thanks so much for working with our special needs!

Review 34 (2024-01-05 - Rating: 5)
Ethan did a great job! Plumbing problem corrected and fast. Ethan super nice guy call these folks.JT Richmond, VA.

Review 35 (2024-06-25 - Rating: 5)
Many years of great service that makes you feel like a valued customer!

Review 36 (2023-01-06 - Rating: 5)
Joe came was very professional, and courteous he did a awesome job. He explained what the problem was and what he was going to do to fix it. I would say that he is an asset to the company. Dee

Review 37 (2023-03-02 - Rating: 5)
Life saver when I had a plumbing emergency on Christmas Eve! Thank you for quickly taking care of the problem and providing information to my insurance agency.

Review 38 (2022-09-01 - Rating: 5)
Nick was great!! Truly a 5 star service! Very professional and finished the job in a timely manner. Thank you Nick!

Review 39 (2024-01-22 - Rating: 5)
Great group. On time, follow through is great. Had a heat issue and I called on a Sat night around 8pm and my call was returned w/in 5 min. Nick called me back and advised what to do and he also followed up w/ me on Monday to make certain we were all good. Excellent customer service!

Review 40 (2021-11-30 - Rating: 5)
Our plumber was very friendly, professional, and honest. They did a fantastic job on our plumbing.

Review 41 (2021-06-10 - Rating: 5)
Excellent service... technician on time...very informative as to what he was doing...(my air wasnt working)..will definitly use this company again..will be purchaseing service plan...

Review 42 (2018-05-12 - Rating: 5)
Showed up when scheduled...quickly took care of the problem and gave me tips to avoid future problems. No hesitation to recommend!

Review 43 (2015-10-30 - Rating: 5)
Correct and on-time service performed in a professional manner! I highly recommend White Glove Plumbing!

Review 44 (2022-07-22 - Rating: 5)
Excellent service. They replaced our old A/C with a heat pump, they installed an EV charging outlet, troubleshot some electrical issues and installed a gas range. Everything was done professionally and we have had great communication with their rep throughout. For the heat pump they added water leak detection systems and did good QC. They also replaced a Nest that was not cooperating with us, with a Honeywell thermostat. Thanks for all your efforts.

Review 45 (2022-12-14 - Rating: 5)
Great customer service and reasonable prices. I highly recommend this business. The technicians have always been professional and knowledgeable.

Review 46 (2022-03-15 - Rating: 5)
We needed an HVAC detective to uncover our no air flow problem. Enter Nick and Lyle, who found novel ways to test and view our duct work despite it being mostly sealed in our finished basement. Professionalism started with our first phone call and setting up an appointment window, to Nick calling back to narrow his arrival to a specific time that same day. Arrived in uniforms, offered to wear a mask and shoe covers, our discretion. The detective work was laborious, and they talked through multiple ideas as they narrowed down the ultimate problem. They spent time explaining our issue, educating us on our next steps (this built trust), and even communicated their findings on our behalf to a contractor who would help with a larger renovation. Professional, educated, focused, team oriented, customer centered.

Review 47 (2021-07-23 - Rating: 5)
What a great company, had a plumber come out for an estimate for a new toilet after reading all of these good reviews. We’re first time home owners and he not only stayed longer to answer all our questions, but went under our crawl space to look around to see if the rest of the plumbing system looked good as well (it did). We ended up using White Glove not just for the toilet install, which they did a great job with, but for servicing our HVAC system as well. It’s easy to tell this is a quality company

Review 48 (2023-07-27 - Rating: 5)
They did a great job and cleaned up afterwards!

Review 49 (2022-08-18 - Rating: 5)
What a great company. In particular Nick in charge of the HVAC department is a true professional and goes above and beyond the call of duty to make sure that his customers are well taken care of.

Review 50 (2021-12-29 - Rating: 5)
Great experience, 2nd time use..I encourage anyone to call this company...

Review 51 (2019-01-22 - Rating: 5)
Our plumbing was installed by C&L (parent company of White Glove). Everything is under warranty and and we had an issue with frozen condensation in our gas line. Robert from White Glove came out and took care of it within about an hour of our calling. He addressed the problem right away and explained the issue clearly. Wonderful service and exemplary employee that represents his company well!

Review 52 (2019-03-25 - Rating: 5)
White Glove Plumbing and Heating is HIGHLY recommended! We had an issue with our A/C unit which they were able to diagnose and fix the problem the same day. Nick and the HVAC team are AMAZING!!! These guys are so polite and courteous and went above and beyond to get our cooling system working again. Our crawl space is very tight and there’s not a lot of room under there to move around, yet they crawled the entire length of our house and even had to dig under a beam just to get to the other side and never showed any sort of frustration for having to do that. As long as this company is in business, we will forever be customers. We’ve now signed up with White Glove for our annual HVAC service. Its great to have a company that you can trust and treats you with the utmost respect and care. I can’t say enough about the outstanding service they provided.

Review 53 (2016-01-18 - Rating: 5)
We had a tech come out to our house last week to take a look at our HVAC unit after having some problems feeling like the house still wasnt getting warm enough although the unit was running constantly. The tech came in, checked the unit, filled up with the fluid that the unit needed, and gave some recommendations on how to keep the house warm with more efficiency. All of this was completed in about 30 minutes.I will also say, last January (before this Company was in business), we had a different HVAC service come out and repair the HVAC - they charged us 3x the price per gallon of fluid than the amount White Glove charged.

Review 54 (2021-05-06 - Rating: 5)
Great service! Professional and helpful technicians.

Review 55 (2021-05-24 - Rating: 5)
White Glove has been my GO-TO contractor for heating and cooling maintenance and repair. This past weekend, just before entering a heat wave, our condensing unit went out and Nick had us back up and running in just over an hour from the time I called. As always, White Glove was responsive, professional, and really came through for us.