Master Rooter

Located in Mesa, Arizona

Address: 2915 N Norfolk, Mesa, AZ 85215, United States

Phone: +1 602-661-7781

Rating: 4.5

Services

On-site services
Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2021-09-27 - Rating: 5)
We were having issues with our pipe in the wall in our kitchen, but didn’t know the extent of the damage. I called the office and office staff was so courteous and friendly. Seems like they really put your anxieties at ease. This company doesn’t charge “trip charges” and don’t lie to you about what’s going on. Once the claim was in process I called Master Rooter and they came over quickly to assess the damage. Alex, was straight forward with me and let me know what to expect. His team consisted of Roman and Robert they came over and started opening up the walls to see what’s happened. The fixed it like the professionals they are as promptly as they could. These issues sometimes take time so they asked for patience and I had all understanding that “it’s a process”. I definitely wanted it done right. Roman, Robert and Alex were respectful of our home and cleaned up when they needed to. Very friendly and answered questions as they could. I’m so pleased with their work and I will be referring them to my friends and family for as long as I live. They are a prime example of how a company should work together !! Thank you Master Rooter !!

Review 2 (2024-09-26 - Rating: 5)
Really have to give Master Rooter 5 stars for everything! Especially for Sam! They were always on top of communicating and making sure we knew everything that was happening/what they were fixing. I am confident that this company will get your job done right :)

Review 3 (2024-07-02 - Rating: 5)
We had Master Rooter out to my mothers house for busted pipes. This is the place to call if you have any plumbing issues.We dealt with Donny & he is great. Everyone from Donny to techs he had out working on this issue were the best. They were all so respectful & did great work. They kept it organized & clean. I would recommend them to anyone having plumbing issues. ⭐️

Review 4 (2024-12-07 - Rating: 5)
Really grateful for the expertise and experience of Fernando Espriu, Project Manager. He expertly scoped and then laid liner in both of our main plumbing lines after challenges with both lines. If you need/choose to lay liner in your lines, he’s the absolute expert.

Review 5 (2021-10-05 - Rating: 5)
Hard to find good trusting help these days it seems, but Master Rooter surprised me. I had a collapsed Main Drain under my house. Ryan was the first one on site to help me understand what needed to happen. His communication was unmatched and every single guy that came to help dig out and replace my drain had a great work ethic and respected my place. The project got done in a timely manner and they helped me work through to cost as I just bought the house. For sure ask for Ryan if you have some plumbing issues. Hell make sure it gets dont right. Appreciate the work guys!

Review 6 (2024-06-27 - Rating: 5)
Donny was amazing. He came out and educated me on various plumbing issues and upgrades I could make to my house. Was generous with his time. Very knowledgeable. Highly recommend this company.

Review 7 (2023-12-21 - Rating: 5)
I’m a local contractor and small business owner with the HIGHEST standards. These folks are excellent. I had a major sewer break just a week before Christmas, and got a referral to Master Rooter from a plumber I’ve used for years. They got me scheduled ASAP. I found them to be ethical, polite to a man, and excellent at what they do. Can’t say enough good things about Alex and his team. They gave my project their blood, sweat and tears. Great communication (how rare is that)! Special mention to Roman, Luis and Donny…but again, everyone from Master Rooter who came to my house was helpful, polite and really cared about doing right by their customers. Alex is a superstar. I’ll be referring all my customers to them. Great work!

Review 8 (2021-10-07 - Rating: 5)
Thank you for the professionalism. You were at my house on time and each team that showed up at my house did their job and left their work space as clean as they found it. I would recommend you to anyone that needs your services.Thank you Alex, Roman, John

Review 9 (2024-05-21 - Rating: 5)
Great customer service from start to finish.My tech was Keith who appeared very knowledgeable and informative about my identified water heater needs.I’m glad to be a member of Master Rooter!Therefore Master Rooter has a life long customer.Thanks again Keith

Review 10 (2023-06-15 - Rating: 5)
My family and I cannot express how AMAZING Master Rooter is and their staff! We had an issue with our sink line and Master Rooter was out that day. After a few days of trying to assess the problem, Master Rooter was able to identify the problem and assisted us through the process from beginning to end. Their team, went above and beyond. Tim, Alex, Justin, Ryan, Chris, Marqueen, Ronnelle in the office (I apologize if I did not spell your name correctly) and Luis are just a few to name that worked with us and were there for us (I apologize for some that I am forgetting). The crew were always on time, they were very professional and they almost became somewhat family for the week(s) that they were repairing our home. We HIGHLY recommend this company!! The management team were also AMAZING and very supportive! One thing we will say, is that we were not impressed with Copper State, and if I had one piece of advice it would be to seek out a separate mitigation company as well as for the rebuild process. Despite our negative experience with Copper State, that did not hinder our wonderful and positive experience with Master Rooter! If I could give Master Rooter a higher review than 5 stars I would! AMAZING, AMAZING, AMAZING!!!

Review 11 (2023-04-24 - Rating: 5)
Ryan was amazing. He was courteous, quick and friendly. We had a drain issue late at night and Ryan was there within 30 min of calling he got everything cleared out and working within 45. Fast, professional and affordable. I will definitely be using their services if I ever need again in the future.

Review 12 (2023-08-02 - Rating: 5)
I cant rave enough over this company and our Service Technician Bobby. He was so nice, knowledgeable and personable. Never been so thankful ..it was a frustrating couple of weeks dealing with a clogged kitchen sink. You never know how much you take for granted till something so simple and you dont have it.Truly if you have any issues with plumbing please dont wait and try to fix yourself. Call these guys

Review 13 (2021-05-26 - Rating: 5)
We called Master Rooter because our 3 yr old flushed a sock down the toilet. It flooded our bathroom and hallway so we needed next day service. I was so pleased they were able to come out the next day and were very cost effective. James was very knowledgeable. I didnt feel pressured to do a bunch of other work like other companies will find and try to sell you on. I was so impressed with how friendly and professional he was. Thank you so much James. Well definitely be calling him to finish some other work we need done.

Review 14 (2023-05-31 - Rating: 5)
Its not about being perfect, but rather how a business reacts to a problem that matters. I called Master Rooter after finding them on Google on Memorial Day weekend. Surprisingly they sent a guy over to clear my kitchen drain that day. He didnt have the tools he needed so he rescheduled the work for the next day. The next day was a total disaster but well keep it at that. No call, no show. On the third day, a different tech showed up and discovered the issues Ive been having with them and admitted they had dropped the ball. They ended up clearing and jetting my drain for no charge at all. Definitely not what I expected but it was appreciated. Thanks guys, Ill always recommend Master Rooter in the future because they handled a potential disaster like pros and made it right.

Review 15 (2022-08-27 - Rating: 5)
Martin & Stephen were absolutely AMAZING. We had a very time sensitive plumbing issue at a property that was closing escrow in 72 hours. They came out right away and did a great job, their communication was incredible and we closed on time all thanks to them. I cannot recommend them enough!

Review 16 (2022-07-25 - Rating: 5)
Master Rooter is a dynamic plumbing company. 18 yr old water heater stopped working. Master Rooter took care of us through financing a new water heater. Prices are much better than their competitors. Their technician, Joe Olson was the best repairman I have ever used and I would highly recommend him to do your plumbing. Fantastic company from top to bottom. Kudos Joe and Master Rooter. You guys ROCK

Review 17 (2023-01-30 - Rating: 5)
Had a major plumbing issue happen at the most inconvenient time over Thanksgiving weekend. Turns out most of the pipes in my house (built in 1973) were just deteriorated and belled out. All said and done, we had over 90% of the pipes replaced UNDER THE SLAB. Needless to say - a nightmare situation. I cannot say enough good things about this team. They went above and beyond to keep our house functional and get this resolved. Their attention to detail, prepping work spaces, professionalism and being kind to my insane dogs was pretty incredible. Tim really rescued us and made us feel informed and confident in the process. But really, the whole team is just really great men. Will never use another plumbing company... ever. Thanks gain, guys!

Review 18 (2021-12-01 - Rating: 5)
Ryan and his team are the best! My tenant called me on Thanksgiving day and reported water was backing up from ALL the faucets, tubs, sinks. I called my home warranty company for emergency and they came the next day. They spotted that a sewer line in the backyard was broken and roots were clogging the pipe. However, they charged ridiculously high price and also pushed me for an option to use a tractor and take down the wall against the alley, which would cost extra to rebuild the wall after the work.Ryan came over the next day right after we called him for a free estimate. He explained all the procedure and offered to do the work without taking down the wall and promised to repair any irrigation if broken during their work. Cost was reasonable. The work was done in a day and a half. His team dug more than whats in the contract but didnt charge extra. He also offered to come back next year to check the condition of the pipe for free.Replacing pipes is not an enjoyable job but I am glad to work with Ryan. I will call him whenever I have a plumbing issue. Thanks Ryan!

Review 19 (2021-11-11 - Rating: 5)
I highly recommend asking for Andrew! The person that originally came to my house was not available so Andrew was assigned to do the repair work the next day and I was so thankful that he was sent instead. My job turned out to be much larger than what was originally thought, he took the time to explain everything to me in a way that I understood and looked for ways to save time and money. He and his apprentice were friendly, professional and left me feeling comfortable and confident in the work that needed to be done. I dont know that I would have proceeded with the additional work if it had not been for him, thank you!

Review 20 (2023-09-08 - Rating: 5)
Bobby is absolutely amazing and I would recommend him to ANYONE!! He went completely out of his way and above and beyond for our family, I’ll be forever grateful. He acted quickly and ensured all was well. Will be requesting him for all future needs.

Review 21 (2021-05-17 - Rating: 5)
Had a guy named James show up. He was awesome and professional. Super happy! I then used them to get my main sewer under my house replaced and dealt with a guy named Alex as the main guy. This guy went above and beyond to help me out and get the job done. He was very Hands-On dealt with my insurance company and made sure that he had all my questions answered with no problem. This company and all the employees that I came in contact with were professional and very down-to-earth. Alex had no problem answering my phone calls or calling me back as soon as he could to make sure that he was making the process as smooth as possible.

Review 22 (2021-01-11 - Rating: 5)
James was great, he was super nice and respectful. He helped me understand my drain system rather than just unclogging and going about his way. I appreciate the time he took to making the service friendly rather than transactional. I will use this company again in the future due to their excellent service.

Review 23 (2020-06-30 - Rating: 5)
I was very impressed with my experience with Master Rooters. I originally had a service set up with my assigned warranty, but they werent available for the next three days.I got on the phone with Master Rooters and they had someone at my house within 30 minutes.The service was fast and simple. Huge shout out to James for taking care of us today. Highly recommended! 👍

Review 24 (2019-11-13 - Rating: 5)
Was extremely impressed by Master Rooter! We tried unsuccessfully to install a shower valve for 3 days and ended up calling Master Rooter at 2am. They had someone out at about 730am. James the technician was very personable and honest, not only did he fix the shower but also did our shut off valve out front. Price was exactly as quoted. We are happy no more leaks!

Review 25 (2021-04-19 - Rating: 5)
This is the second time weve used Master Router and had James out to work on our kitchen drain. The office staff is fantastic. James has always been professional and responsive, on time, provided fair negotiations, honest opinions and quotes, and very friendly. Well always suggest Master Router and use them every time we have plumbing questions.

Review 26 (2019-10-25 - Rating: 5)
The technician was Ryan, he was very friendly and accommodating. He was flexible with the time and came same day with no extra charge.Master Rooter had a very friendly administrator on the phone line that made my appt. Also, not only did the technician Ryan make sure we were satisfied with the work, but was very personable and proficient all the way around. He represented the quality of his company well!

Review 27 (2022-01-13 - Rating: 5)
We had water coming out from underneath our cabinets in the kitchen, at the bottom of the walls in the living room and in our closet in our bedroom, that is on the other side of the bathroom.I started with a different plumbing company and fired them , within two days of them being in my home . I called Master Rooters.Donny came out and took a look at my drainage pipes and seen that they collapsed all throughout our home !! Donny and his team was very professional and respectful ,on time and fix the problem within days!! Donny answered all the questions we had and what they estimate the price was , actually ended up being that ! Thank you sooo much for making a stressful time for our family, less stressful!!! If I could give 10 ⭐️‘S I would have ! 🙌🙌

Review 28 (2020-02-05 - Rating: 5)
Within 30 minutes of calling in regards to a toilet issue, James was at our house. He was professions, friendly, knowledgeable - the sort of person you would want in your home working on it. We ended up having a laundry list of items for him to weigh in on and he had great information for each. We felt as though we were being treated fairly and the team is coming back out today to continue some work. Will hands down continue to use them in the future.

Review 29 (2021-06-10 - Rating: 5)
The plumbing line from our master bathroom to guest bathroom was 70+ years old and clogging. Since it was too old to power wash we had to replace the line. Master Rooter provided a quote for complete line replacement in our master bathroom and guest bathroom for thousands less than the other companies we had quote. When they began the work, Ryan and his team were professional, responsive, and went above and beyond our expectations. Master Rooter will be our familys plumbing company moving forward, they are fantastic!Update: Parker installed a new water heater, valves, and updated the water line that comes into the home. Our family is very thankful for his honest, quick, and professional work!!

Review 30 (2021-06-29 - Rating: 5)
I have used Master Rooter a number of times on different properties. They have always been incredibly responsive, honest, and done a great job. They have great techs like James Moore who can handle anything. If you need a reliable honest plumber, look no further.

Review 31 (2022-11-05 - Rating: 5)
Our downstairs bathroom had been clogged after our friends stayed over. We needed it fixed asap as we had to host the same night. Bobby was on time and was professional. He was able to fix our problem in the time frame that was given to us when we called Master Rooter that morning. I would use them again! Thank you!!

Review 32 (2021-07-30 - Rating: 5)
Had Master Rooter out to do trenchless repair on our sewer line. They had to deal with the challenge of replacing a line that was not only on our property, but crossed into our neighbors property. They worked really hard to knock out the project on a reasonable timeline and communicated any delays and issues to me promptly. Would definitely recommend!

Review 33 (2020-03-30 - Rating: 5)
James was excellent! He was very professional, efficient and courteous. Im so glad I called Master Rooter. I called in on a Sunday morning at 11am and he was here in 30 minutes to help me resolve my issue. Thanks so much James and to the Master Rooter gal who helped me set up my appointment. 10/10

Review 34 (2020-11-11 - Rating: 5)
The entire main line of my house had to be redone. Master Rooter came out with a camera to find a giant hole in my pipe that had caused all the backup and water damage. They set me up with Copper State for the water damage and gave me an unbeatable price to do the pipe both inside and outside of the house. As most, I was hesitant to spend over $10,000 but after going back and forth with Alex, I felt confident that his company would do the best job for me. On top of doing the plumbing they were hired for, he was an amazing liaison between Copper State and myself whenever I needed help/answers for anything that I wasn’t able to get myself. He was prompt in replying anytime I contacted him and him and his whole crew were very professional and friendly. The crew Roman, Lawrence, and Josh were great as well. Whenever I stopped by they were friendly and helped with anything I asked or called Alex if they were unsure. Through the whole (still ongoing) process of fixing my line and redoing my bathrooms, Master Rooter has been the easiest and most pleasant portion of the whole ordeal.

Review 35 (2020-07-26 - Rating: 5)
Master Rooter is great! I called Vera on a Saturday with a backed up kitchen sink and leak. Within 15 minutes Ryan was at my door. He went above and beyond fixing it and took the time to listen and answer my questions. I will definitely be using them again and highly recommend them.

Review 36 (2023-07-15 - Rating: 5)
Bobby came out to fix a clog in our main line that was causing our washer drain to overflow. He was prompt, friendly, professional, and did a great job! A+ service!

Review 37 (2020-02-09 - Rating: 5)
Talk about A+ plumbing service as well as general customer service. Ryan and his apprentice Eddy were excellent. These guys came over same day as I called and were punctual. They came in assessed my plumbing situation (clogged bathtub) and told me what might have caused and how to prevent it from occurring in the future. To answer everyones question, YES they did actually charge the advertised $39 special they had going on at the time which was a blessing and really saved my wallets life lol. Once they got the okay they got their special tool to unclog the tub and within 10 minutes they had unclogged the drain and had it running smooth as butter. These guys also gave me some advice on another leak I was somewhat unaware of and gave me a rough estimate with no pressure or hassle to get the job done that instant. These guys truly go above and beyond to make the customer happy! I wanted to wait a few days after they did the work just to make sure they did a good job since it seemed to good to be true, but its been a few days and the shower is still 100% usable since the unclog so I would say the job was a major major success! If you like good business people these guys are the plumbers for you! Thanks again guys for everything I will definitely use you guys for all my families future plumbing needs!

Review 38 (2020-07-02 - Rating: 5)
James was very professional and skilled at his profession.My house smells nice and clean again!!!- I will highly recommend Master Rooter to friends and family.Thanks for your quick same day service.- Esther

Review 39 (2021-01-02 - Rating: 5)
Vladimir Shelley was the tech who came to my house today. He was very knowledgeable and explained exactly what he was doing and what needed to be done. He went above and beyond to clear my drain so I didnt have to be out a lot of money right now and that was not easy with my 50 year old pipes. I greatly appreciate his timely manner and professional disposition. The dispatcher was very kind and helpful when I called for service. I will definitely call them if I ever need plumbing work again and will refer to all my friends and family.

Review 40 (2020-02-29 - Rating: 5)
Ryan came out for a drain cleaning service.He was prompt, professional and managed to clear out the blockage.Had him also replace a corroded metal nut on the drain that was leaking which he did quickly for us.Overall, highly satisfied with the service and found that the pricing was good.Called a number of other companies who would only quote price ranges that were typically far more than what Master Rooter quoted.Highly recommend Master Rooter and Ryan if you have any plumbing needs.

Review 41 (2022-03-24 - Rating: 5)
This company has blown me away. One of the biggest risks of living in a condo is sharing pipes and toilet lines that combine with other units. After two years I had my first plumbing issue and after reaching out to several companies they wanted payment upfront and were ridiculous insane prices. This was the first company that offer free quotes, coupons for different jobs, and one of the best costumer service experience I have seen in a while. They fixed my drain issue and even brought to light that I could fix it myself or get the HOA that could be more cost efficient. Proving they are not money driven but have the common decency and care for their clients. I will definitely recommend to friends and family and use their company in the future. Thank you!

Review 42 (2020-07-30 - Rating: 5)
James was great. Came to my house and searched high and low to find out where the odor was coming from. Even got on the roof and checked vents. Finally he had found the vent pipe had become disconnected. Very thorough. I will recommend this company and James to anyone who needs a plumber.

Review 43 (2020-06-06 - Rating: 5)
Cannot say enough positive things about James and Master Rooter. James was very professional, knew what to do and was very efficient. I was very pleased starting with Danielle who took my call, James who was timely and cleaned out all the grease collected in rhe sewer pipe to Donnie who did the final camera inspection. No doubt they are consummate Professionals in what they do! Thank You Guys!

Review 44 (2019-10-09 - Rating: 5)
Greg and Jason are beyond amazing. They did everything that I expected them to do. I happen to buy a new house, and need to repair all the pipes. After consulting with several different plumbers, I got a great quote from Master Rooter. They were excited. Five stars!

Review 45 (2020-01-17 - Rating: 5)
On January 15th after doing some dishes in the kitchen, I pulled the plug and the water just stayed in the sink. After using a plunger and Liquid Plumber with little relief, it was time to call a drain cleaning company. Looking on the web that night and the next morning Master Rooter of AZ was the company I choose to have clean our drain.The appointment was made at 7 am for a tech to arrive between 1 and 3 pm. Dillon arrived just before 1 and had the drain open and draining as it should in less than a hour. He was kind, considerate of your problem, explained what he would be doing and went to work. He also stated and made an appointment for another tech to come to our home the next day in order to run a camera down the drain.We are beyond pleased with the work that Dillon did and for Master Rooter to be on time with a very competitive price.We highly recommend this company for any drain opening problem one might have.

Review 46 (2023-04-03 - Rating: 5)
Justin with Master Rooter came and helped my family when we had issues with our plumbing. He took away all my stress and was able to fix my sink and toilet. Very professional i would not go anywhere else.

Review 47 (2019-12-29 - Rating: 5)
We called Master Rooter late on a Saturday regarding a drain line that was backing up. Master Rooter was one of the only companies to even answer the phone and the man we spoke with was professional, courteous, and most of all seemed to actually care. Although dealing with a busy schedule themselves, he was very accommodating to fit us in the following morning (Sunday). James (one of their lead tech’s), came out as scheduled and on time and immediately put our worries at ease as he got to work. They did not try to upsell us as is notorious in the plumbing industry and we felt 100% taken care of by their services. James and Master Rooter are awesome! We own and operate our own residential construction business and we will absolutely be using them on future projects of ours. Highly Recommend!!!

Review 48 (2021-11-16 - Rating: 5)
Every employee that helped me with the problem that I encountered at my home starting with Valdamir, Donnie and Ryan.Helped me understand the situation and the process. I was so stressed out with the problem that these three employees helped me un-stressed by explaining to me what needed to be done. Ryan was always in communication with me throughout the duration of the repairs. Ryan is truly one of kind in his field of work. Hes knowledgeable,professional and shows a lot of empathy. Because of the Exemplary Customer Service that was provided to me by Ryan and Donnie I will highly recommend Master Rooter to my family and friends and even strangers. Thats how much I trust your company and employees.

Review 49 (2021-05-14 - Rating: 5)
Ask for Ryan! He came out the same night I noticed my water heater leaking. He helped me drain my water heater and came back the next morning to replace it within a few hours. Excellent service and price! Would highly recommend and I found my go-to plumbing service.

Review 50 (2020-04-14 - Rating: 5)
We called Master rooter this morning. James was our plumber and he was fantastic. He was at our house within an hour of our call and he was finished in 45 minutes. We had 2 clogs in 2 different bathrooms and he was able to clear both of them. We will be using Master Rooter Again!

Review 51 (2021-09-16 - Rating: 5)
Very professional A++ , hard working, skillful, American Plumbers. Im impressed with all of them. Special thanks to Alex, Roman, Martin, George, John for taking such care at my home to respect my property and to do excellent work. These people take pride in their work and in educating you. Im relieved, I have a working EVERYTHING, and they kept me calm through it all by answering my questions whenever I had one. Thank you so much also, for working on the financial side. I was overwhelmed and they bent over backward to help me get through this. I wont ever be afraid of this kind of thing again because of them. They got this!!!

Review 52 (2019-10-13 - Rating: 5)
Had an clog emergency and these guys had the most availability to show up same-day. They assessed the situation, dealt with the blockage, and were very thorough in attempting to ensure that the problem had been fixed for good. Unfortunately, the root problem turned out to be beyond our control (something to do with the buildings water pressure), but they really made a good faith effort to figure it out and gave me some suggestions for what to ask the buildings management for.Fast, responsive, and cleaned up after themselves very well.

Review 53 (2023-09-16 - Rating: 5)
I had a drain cleaning issue. i had called 4 different plumbing shops and they all couldnt fix it. then the marketing director uche connected me with some drain techs. needless to say my plumbing has been great ever since

Review 54 (2022-02-23 - Rating: 5)
Called to have all the plumbing checked in three bathrooms and to replace all the tub and sink fixtures in one of them. Previously had a hot water heater replaced by Jason. Their guys responded on time and were extremely responsive and professional. They found a couple of slow leaks I didnt even know I had. Would definitely call them again. Thanks guys.

Review 55 (2022-06-13 - Rating: 5)
Wow, just wow. My house flooded and I honestly thought my home was destroyed. I called Master Rooter and they were here within the hour and the issue was resolved as quickly as it possibly could be. Damage to my floor was minimal thanks to master rooter. Well done! Will definitely be using them again if I have any plumbing issues in the future.

Review 56 (2021-08-05 - Rating: 5)
Called Master Rooter from a referral from a family member. Parker (the tech) answered every question without hesitations. The pricing was good, work was done quickly and clean. Without a doubt, if I have any other problems, I would call them. Highly recommend 👍

Review 57 (2021-06-15 - Rating: 5)
Called Master Rooter to fix a clogged kitchen sink. I was giving a time of 8 - 10am and Ryan showed up approximately 0830. It was a difficult clog to break, but after his relentless desire not to fail. Ryan took out a beast of a electric snake. BOOM!!! The clog was gone and wife was happy. Very impressed with Master Rooter professionalism, cleanliness of work, and being on time. Thank you.

Review 58 (2020-04-28 - Rating: 5)
Alex was fantastic! He came to inspect the pipes in a house that we are in the process of purchasing. The process was simple, and he was very responsive. He made sure to call us as soon as he was finished and took our payment over the phone. We will absolutely use them again in the future!

Review 59 (2024-03-07 - Rating: 5)
Stephen arrived on time as scheduled and completed the installation of the Toilet quickly and efficiently leaving our bathroom functional all cleaned-up.

Review 60 (2023-04-09 - Rating: 5)
Had an issue with a faulty toilet , tech Justin came out and figured out it was an isolated issue and got everything back up and running. Very professional with the work done and would recommend ask for Justin if possible. Great job guys !!!!

Review 61 (2024-11-25 - Rating: 5)
I appreciate Mark for coming on a Sunday evening and resolving the issue in our home! Thank you again!!

Review 62 (2021-10-21 - Rating: 5)
My husband and I were extremely happy with the service this company provided us. They were personable, friendly, and explained everything they did. It made us realize how much money we’ve wasted over the years with other companies. They will be the only plumbers we call in the future.Thank you so much George and Ryan!

Review 63 (2020-02-29 - Rating: 5)
Ryan was here to unclog my kitchen sink. He called when he was on his way, which was needed as I was not home. I live in an old section of Phoenix (Arcadia) so my lines are old and sensitive. He was able to unclog and also repaired a corroded nut that was leaking. He was very pleasant to work with and was on time (timeliness is rare these days). I would use again and recommend this company for future needs! It is so nice to deal with someone that is pleasant and WANTS to help customers. Thanks Ryan

Review 64 (2021-07-24 - Rating: 5)
Very professional and detailed. Technician(Ryan) was knowledgeable to explain the problem and cleaned the place after work. He was friendly and honest. They were able to accommodate appointment with in 24 hours. I can refer them with out guilt. Glad I found them, thanks Google :)

Review 65 (2019-10-15 - Rating: 5)
I called Master Rooter this morning and they came right on time - 1 p.m.- and fixed my clogged kitchen drain!! They were extremely efficient and clean. They did it all for $39!! I was extremely impressed and I will definitely use them again!

Review 66 (2021-05-13 - Rating: 5)
James came by quickly within a couple of hours of calling. The problem was fixed in around 15 minutes and he left no mess or anything. Professional, he answered all our questions and helped us figure out what we could do to repair the damage from the water leak. Will definitely be using them again.

Review 67 (2021-01-21 - Rating: 5)
I honestly could not recommend a company more! Everyone that Ive interacted with has been beyond courteous and friendly! Alex came out this morning and cleared my mainline that had backed up, and not only cleared it, but camerad the line to find out that it had collapsed under the street infront of my house preventing anything from going to the sewer. He took the time to show me exactly what was going on, sent me the video, told me who to contact, and also tested my toilets for any sewage leaks caused from the back up and found that it had actually leaked under my tile flooring, and he even took the time to call a contractor to come out and handle it within the hour who was absolutely amazing. Alex turned what would normally be a nightmare into the best resolution I could ask for. I cant thank you guys enough!

Review 68 (2023-08-08 - Rating: 5)
Thank you Ryan! You were able to take care of my tenants clogged drain in less than 15 minutes! You guys are a great family owned and run business!

Review 69 (2020-11-01 - Rating: 5)
Ryan was kind, helpful, and caring! Price was super affordable and customer service was great! The job was done and Im so glad to have my life back together (as much as possible with 3 little ones) Did not waste our time or budget, what more could you ask for :)

Review 70 (2022-01-30 - Rating: 5)
These guys were phenomenal - Ryan especially. Super high attention to detail, worked efficiently, and were strong communicators. They were handling a massive project for my house and I couldn’t be more impressed with them. Thanks Master Rooter!

Review 71 (2023-10-01 - Rating: 5)
Justin was very promising t at getting over to fix our clogged toilet! He was in and out in less than an hour, definitely recommend!

Review 72 (2020-07-23 - Rating: 5)
Great costumer service from Vera she was able to get someone out to fix our backed up toilet same day and promised me that what happened with the previous plumbing company I called which was horrible would not happen with them!! Mike was the gentleman that came out to fix the problem and didn’t leave till it was done!! He answered all my questions honestly and was very helpful!! I appreciate you guys... Thank you Master Rooter for your great service!

Review 73 (2020-11-04 - Rating: 5)
MasterRootwr arrived fast and handled every issue thrown at them with courtesy. I would recommend to family and friends in a heartbeat. Edit: Last visit in was to properly seat a toilet, post a 2k jackhammer to fix the toilet flange. Somewhat unhappy that they couldnt be bothered to cut the bolts so the bolt covers could pop in place, leaving me to have to dig out my hacksaw. I wasnt home to check the work and let hubby handle it. Mistakes were made.

Review 74 (2020-02-07 - Rating: 4)
On time and responsive. The first employee did not address the drainage issue so the owner sent a second employee, Dillon. Dillon was respectful, informative, and resolved the issue. The owner did what he can do to make his customer happy at the end.

Review 75 (2022-01-21 - Rating: 5)
James was quick and helpful at unclogging a stubborn kitchen drain. And he advised me of other services to help fix and avoid other problems that were observed. I will be using Master Rooter in the future--definitely.

Review 76 (2023-08-09 - Rating: 5)
Called Master Rooter for our business GearHead Automotive and transmissions. Justin was prompt and communicated well on what needed to be done.

Review 77 (2022-05-01 - Rating: 5)
Andrew Markquez showed up and did a fantastic job explaining the situation and the options we have. He and the owner went above and beyond helping us fix a main water leak quickly.

Review 78 (2023-07-05 - Rating: 5)
Justin came out and took excellent care of us! This is our 5th time using them and well probably never look further for our plumbing needs

Review 79 (2021-05-20 - Rating: 5)
James came and unclogged my sink. He was professional, on time and honest. He offered advice on other things for me to maintain the pipes. I will use them again in the near future.

Review 80 (2022-07-10 - Rating: 5)
Main line blocked on a Saturday. I called at noon and Andrew was here shortly. He was very friendly and efficient. He explained the category 3 sewage waste. Called and had someone here to check out the damage and start drying it out right away.

Review 81 (2021-04-08 - Rating: 5)
Parker was courteous and very professional. He repaired my damaged pipes in a timely manner. His work was of good quality too.

Review 82 (2022-08-23 - Rating: 5)
Master rooter replaced a water spigot with top notch service. On time, communicated, and came back for a follow free of charge. Thank you Master Rooter!Great company!!

Review 83 (2020-10-02 - Rating: 5)
Highly recommend Master Rooter and if you get James, you’re in luck. James is a hard worker that did everything he could to get the job done. Great communication from Master Rooter and James. Can’t thank you guys enough!

Review 84 (2020-02-02 - Rating: 5)
James came to our home at the very beginning of our time window. Toilet was dead, shower and sink would take hours to drain. James was able to fix the problem easily in less than 30 minutes.

Review 85 (2023-04-10 - Rating: 5)
Justin was very personable and a hard worker.Was determined to find the issue and make it work.I would definitely call back for service and ask for Justin.

Review 86 (2022-05-14 - Rating: 5)
John Peloquin with Master Rooter installed a new sink and a shutoff valve. Excellent work, prompt, professional and skilled plumber. Will hire again.

Review 87 (2020-05-10 - Rating: 5)
These guys ROCK!! Price was reasonable, and I was in a real rush. They went above and beyond, and the price was as quoted. The staff is friendly, courteous and very knowledgeable. Would definitely refer and have already used them again!

Review 88 (2021-04-23 - Rating: 5)
The office staff was great, promptly sending a tech out. Clayton was professional, gave concise explanation. Will definitely use Master Rooter again.

Review 89 (2021-12-27 - Rating: 5)
Master Rooter is the professionals you need to get the job done right. Honest upfront pricing. They keep you informed during the process. They get the job done right.

Review 90 (2022-08-01 - Rating: 5)
Bobby unclogged a drain that 3 other plumbers couldnt. Every other plumber suggested some outrageously expensive treatment that only had a shot at clearing the clog. Very satisfied, thanks so much Bobby

Review 91 (2021-03-07 - Rating: 5)
James did a great job unclogging kitchen drain. Showed me the grime buildup, from nearly 30 years. Took more than a snake to clean, all good now.Thanks much.

Review 92 (2021-10-08 - Rating: 5)
Ignasio was a pleasure to work with. He was prompt, professional and did a great job taking care of our issue. Would definitely recommend Master Rooter & ask for Ignasio!

Review 93 (2023-06-15 - Rating: 5)
Justin arrived to my house in less than an hour and had my slow flowing toilet working again quickly! Highly recommend!

Review 94 (2021-10-13 - Rating: 5)
Andrew from mater router came out on time he explained to us the issue he was very helpful. He saved us a lot of heart ache. And is a great guy

Review 95 (2020-05-18 - Rating: 5)
We had an emergency and called this company. They were here in less than an hour. Very polite, professional, and a pleasure to work with. We will call them again if anything else happens or needs work.

Review 96 (2023-05-11 - Rating: 5)
I love these guys! And the ladies on the phone. They give super service and unfortunately for me, they’ve been to my house a lot! Picture of my last project!

Review 97 (2022-06-10 - Rating: 5)
Extremely professional. Plumbers came on time and were very efficient. Got the job done within an hour. Thanks Master Rooter!!

Review 98 (2021-02-17 - Rating: 5)
My washer drain wasnt working and I called Monday at 830am, the tech James was at my house by 1030am and all was fixed and ready to go by 1130! Amazing service.

Review 99 (2019-11-25 - Rating: 5)
Great customer service went above and beyond to unclog our drains for $39 he did far more work than any other plumber that has came here. Highly recommended

Review 100 (2019-12-10 - Rating: 5)
James showed up early and was able to fix my my sink blockage in less than an hour! Professional and helpful.

Review 101 (2020-03-02 - Rating: 5)
James arrived on timee and promptly assessed and took care of my plumbing clog. Was courteous, professional and educational.

Review 102 (2020-12-28 - Rating: 5)
I have used Master Rooter twice now and I am happy with their quality of work, their response time, and their prices. I will use them again.

Review 103 (2019-10-11 - Rating: 5)
Very impressed, great attitude. Jason is amazing and very concerned about his customers, Wyatt and Ryan did great job.

Review 104 (2024-06-11 - Rating: 5)
James did an amazing job helping fix my flush valve issue.

Review 105 (2020-06-13 - Rating: 5)
Our tech James was very quick and effective, educated on how the plumbing in house worked and how to avoid future issues.

Review 106 (2022-06-14 - Rating: 5)
I can’t say enough good things about this company. Every time I’ve needed help, their work has exceeded my expectations. This company’s expertise is unmatched!

Review 107 (2020-04-03 - Rating: 5)
Very empressed with MasterRooter. Good job guys. I tell you very proffesional. I absolutely will give you a five syar review James thank souch

Review 108 (2020-10-28 - Rating: 5)
Such a wonderful experience! Professional, quick service. My tech did amazing! Very professional and polite, got the job done

Review 109 (2021-01-05 - Rating: 5)
Very fair, honest owner. There was an issue that was out of anyones control. The way they handled it, I applaud them. The Amazon version of customer service.

Review 110 (2021-09-29 - Rating: 5)
My name is Gina and Ryan was sent over for an estimate due to a back up. The snake wouldt work so we discussed Jetting the pipe. Ryan made an appointment that day for the jetter to come out. When the jetter arrived so did Ryan. Ryan explained everything, when the camera went into the pipe it was found my pipe had collapsed. Ryan showed me the camera view and he helped me on how to move forward. Ryan came out again when the mitigation guy arrived to help with any questions or concerns. Ryan, Matt and John ended up replacing all my cast iron pipe to the main. They had to start at my laundry room through my kitchen and the the crew had to tunnel from my basement under my house and out to the pool decking. As dirty as the job was Ryans crew took every step to keep my house as clean as possible. Ryan and his crew were polite, courteous, punctual and very knowledgeable and I was at ease. Ryan found a few other little things wrong at which he went out of his way to fix. I could not have been more thankful for this crew of men. I have already referred them to my neighbor and I will continue to recommend them especially Ryan and his crew. Thank you guys. Gina

Review 111 (2023-09-17 - Rating: 5)
Referral by Uche. Hydrojetting fix. Everything went great and smooth. Quality work overall

Review 112 (2022-06-06 - Rating: 5)
Now these are plumbers you can trust! They’re extremely knowledgeable on everything & they know exactly what needs to be done. Amazing service!!!

Review 113 (2020-06-13 - Rating: 5)
James was awesome! He was professional and very informative. These guys rock!

Review 114 (2021-04-08 - Rating: 5)
James was curious, punctual and resolved our issue quickly. Overall great service and would highly recommend.

Review 115 (2023-07-16 - Rating: 5)
Showed up on time, great a great job communicating the issues and options. Highly recommend

Review 116 (2019-11-24 - Rating: 5)
Great company to get the job done right kitchen sink clogged James came in with all his miracle tools and got it done we are glad we called Master Rooter clean and professional

Review 117 (2019-11-23 - Rating: 5)
EXCELLENT ! Fast clean and super niceHats off to Dillon.Will always use Master Rooter in the future.

Review 118 (2024-08-01 - Rating: 5)
So professional and got the job done!

Review 119 (2021-10-17 - Rating: 5)
Very responsive. No nonsense. Reasonably priced. They came in and got the job done. Enough said!

Review 120 (2023-04-26 - Rating: 5)
Woke up to main drain backing up into the tub. Call these guys and they were here in an hour and a half as promised. Justin got to work and found a solid blockage. He began to snake the drain with no luck breaking it up. He gave every effort to break this stubborn thing up. He recommended to perform kind of a power wash on the drain pipe. After getting the proper equipment he returned and promptly broke up that clog. They followed up with a complete camera inspection to assure this would not give us further issues.Great, professional , and prompt service. Thanks to these guys.UPDATEAfter all of the above, they found the issue was much worse, in that the pipe to the main sewer drain was collapsed all the way under the street to the city drain. They helped me through the process of engaging the city, and hopefully this gets resolved later today, with the city replacing the portion under the street.

Review 121 (2020-10-05 - Rating: 5)
James did a great job!! 👏👏 checked everything, all good! 👍👍👍 recommende highly! Thanks!!

Review 122 (2022-03-21 - Rating: 5)
Thank you Ignasio for coming out to deal with the leak from our upstairs.very polite and knowledgeable.

Review 123 (2023-04-20 - Rating: 5)
Everything about master rooter was great. Justin promptly came out after calling the company and provided honest, good value and excellent service to quickly fix our issue. Will definitely use them again if we run into another issue.

Review 124 (2023-09-16 - Rating: 5)
Uche is the goat. Also excellent plumbing service and best drain techs in the valley. I had some initial complaints but Artin the GM solved all my issues by making sure the techs had multiple follow ups

Review 125 (2023-07-30 - Rating: 5)
Justin provided great service. Explained everything including additional services to improve the overall plumbing. He was quick and resolved the issue. Thank you!

Review 126 (2019-12-29 - Rating: 5)
James diagnosed the problem, explained my plumbing issues thoroughly, helped me plan for the future and most importantly, solved the problem.

Review 127 (2023-05-05 - Rating: 5)
Justin was great! He was very knowledgeable and explained all of my options. He was able to fix my problem, cleaned up everything and was very professional!

Review 128 (2023-08-27 - Rating: 5)
Justin did a fantastic job and was very thorough in his diagnostic. He repaired our slow drain and left his work space clean.

Review 129 (2022-10-30 - Rating: 5)
Best service for your money,I would definitely recommend this business to anyone.

Review 130 (2023-04-15 - Rating: 5)
Justin has a very good service and is a Very nice man

Review 131 (2023-05-10 - Rating: 5)
Great Experience! Very professional and knowledgeable. Thx guys!

Review 132 (2020-03-23 - Rating: 5)
James was very professional I would recommend him to anybody that needs service

Review 133 (2020-02-12 - Rating: 5)
Awesome, quick, affordable service. They were at my house an hour after I called.

Review 134 (2023-04-20 - Rating: 5)
Justin with master did a great job helping with our plumbing issues.

Review 135 (2023-09-10 - Rating: 5)
Did great work in no time we all!!!

Review 136 (2022-05-15 - Rating: 5)
Ignasio did an outstanding job! Thank you so much for taking the time to explain everything in detail and being patient with us. Your customer service is exceptional! We appreciate all you did!

Review 137 (2021-03-23 - Rating: 5)
James was my technician and he did an outstanding job! He was clear and concise on what he could do, what my options were, was well organized, thorough in his work and results were as advertised! I now have bathroom and shower drains that drain as if they were new, looks like I have tornadoes as the water is flowing down the drain. Service was on time and work was done faster than I had expected. I highly recommend Master Rooter for plumbing services! Thank you!

Review 138 (2022-12-14 - Rating: 5)
Luis did an awesome and quick job diagnosing and cleaning out my slow drains, and gave me tips on how to prevent further back up. As well discussed what to look for to indicate need for further intervention.

Review 139 (2020-09-09 - Rating: 5)
Super great company! Everyone I spoke to was very kind and professional. Scheduling was quick and easy. They had a great deal for fixing our sink backup and they are going to use a camera to investigate our pipes for free. Highly recommend.

Review 140 (2022-04-22 - Rating: 5)
I had what I thought was a plumbing leak in the drainpipe in my wall. When I opened it I found tree roots growing inside the drain pipe. After consulting a few people I was directed to Master Rooter.Ryan came out the very next day, Saturday, to review the issue. We discussed and tree roots in plumbing is common, oddly enough. Unfortunately the only way to deal with the issue because the tree roots had caused so much damage was to jackhammer up the floor and fix all the plumbing damage. Then inspect all the related lines to make sure they were clear.It is a heck of a thing to be told you have to have part of your floor demoed. Thankfully Master Rooter is experienced with this. Ryans calm demeanor and confidence let me know that I was in good hands.They were out only 4 days later. Steven did the jackhammering and plumbing repair work. He did his best to keep down the dust, even with the area fixed for containment before they started.Ryan inspected all the plumbing lines related with a camera including the main one out of house to the city line.They finished the work, including putting down concrete to fill the hole, in about four hours.Ryan and Steven were wonderful. In a very bad situation for me they had calm demeanors, affable personalities and were knowledgeable and professional.I highly recommend Master Rooter.

Review 141 (2020-11-25 - Rating: 5)
Parker was very polite. Didnt try to sell me something I didnt need.Did tell me that the angle of the kitchen pipe should be redone because it was not getting the correct flow due to incorrect angle. Work was done in a timely matter. Would recommend this person.

Review 142 (2020-07-16 - Rating: 5)
James did a great Job fixing my issue !

Review 143 (2023-09-08 - Rating: 5)
Excellent job and more important a great human being

Review 144 (2021-09-16 - Rating: 5)
Our garbage disposal stopped working this morning before work. Called Master Rooter to see if they could come same day. Not only did they come same day but helped with a leak in the bathroom and gave great recommendations on our water heater. I am an insurance agent and will be using Master Rooter as one of my preferred vendors. Thanks!

Review 145 (2021-08-25 - Rating: 5)
Had an emergency sewer pump failure in my flagstaff home. James is an awesome find in my time of need. He was able to come immediately and diagnose the problem and get involved in putting all the different sub contractors involved in getting the sewer issue cleaned and repaired on time. FIVE STARS all around.

Review 146 (2022-10-28 - Rating: 5)
James was on time, professional, knowledgeable and unplugged my drain! Thx James

Review 147 (2023-10-07 - Rating: 5)
Quick , reliable, affordable.the best

Review 148 (2023-09-16 - Rating: 5)
Uche referred e. Service was excellent

Review 149 (2019-12-29 - Rating: 5)
I cant say enough good things about Master Rooter. They arrived sooner than they had originally said, which was awesome given we had a plumbing emergency on a Sunday! James was very polite and knowledgeable. The price I was quoted over the phone is exactly what I was charged, no hidden fees. Its hard to find a company that wont take advantage of you when you are desperate for help. Master Rooter gained a loyal customer today. Thank you so much.

Review 150 (2019-10-04 - Rating: 5)
They are the best! Great guys and super quick to get to your house when you have a plumbing emergency (mine happened a weekday evening). They want to help you get to the root of your issue, fix it for a reasonable price, all with great customer service! Had a main line issue and priced very fairly, which I know would have been double the cost with another company that you hear advertised on the radio. Cannot recommend them enough - theyre my go-to for anything in the future!

Review 151 (2020-07-13 - Rating: 5)
James was very quick and professional. It was a simple fix for a drain and he took care of it no problem! We will definitely be contacting them in the future and referring to friends and family.

Review 152 (2022-06-05 - Rating: 5)
By far the best plumbers I’ve used, and I’ve used quite a few throughout Phoenix. Master Rooter has the experts!

Review 153 (2019-12-29 - Rating: 5)
Fast response even on the weekend. Arrived to my house in an hour. Ryan and James did a great job clearing my main line of roots. Very knowledgeable and helpful. Price was fair.

Review 154 (2021-03-26 - Rating: 5)
James was our technician. Great service! He was on time, professional, and took care of our leak in no time. Would highly recommend him & this company!

Review 155 (2020-01-20 - Rating: 5)
Great place...friendly, affordable, and Ryan was amazing! Needed a main sewer unclogged and called about their $39.00 special to unclog the main. I was so surprised that they were not only on time, got the job done immediately but was charged just no $39.00 with no hidden fees. I would highly recommend this company to anyone for their plumbing needs!

Review 156 (2019-10-17 - Rating: 5)
My little adventure started yesterday with a dripping faucet and thinking I could do it, and I know who could help. I turned my angle stop to prepare to fix a leaky faucet and it crumbled in my hands. Sadly, the big box store sold me Shark Bite quarter valve for a hot water side which locked in place and then leaked. I could only cut it out... nonetheless my project failed a few more times and I ended up busting my wall and doing an emergency cap.Master Rooter was available to talk to me at 10PM, I spoke to a gentleman by the name of Michael who was empathetic and patient. He confirmed I didnt have an emergency and told me someone would be out in the morning. The technician who arrived was professional, clean, and knowledgeable. He was able to quickly fix my issue and did a courtesy walk-through on our home. He found a potential leak hazard from where the old owners used a sharkbite on a recirculate loop which could fail. They also installed the hot water heater without a pan and used the wrong valves. I didnt feel pressured to do the fix as he simply wrote a second quote and told me to call if needed.I will definitely be scheduling the next repair in addition to the hot water service as soon as I can put aside a few dollars for the repair.

Review 157 (2019-12-11 - Rating: 5)
I called them up & they dispatched someone right away. James arrived before the quoted time, & was on it. Polite, respectful, & efficient. Discovered the issue real quick.

Review 158 (2020-03-23 - Rating: 5)
Master rooter excellent service fast n Friendly thanks James! 👍🏻

Review 159 (2020-06-30 - Rating: 5)
Looked up a plumber on the internet and found Master Rooter, caught my attention because of the deal they have going on. I called at 8:48am, was told a technician would be out between 10am-12pm, James showed up at 9:55am, and was in and out of my house with my problem solved within 15 minutes. I really appreciate the simple and fast fix! Thanks James.

Review 160 (2021-06-08 - Rating: 5)
Parker has been to my elderly mothers house twice to do plumbing and he has been very professional and knowledgeable!They are efficient and reasonably priced!😊

Review 161 (2022-06-09 - Rating: 5)
These plumbers really know what they’re doing! Extremely knowledgeable and trustworthy.

Review 162 (2021-06-21 - Rating: 5)
Prompt service at a fair price. Very satisfied.

Review 163 (2021-04-19 - Rating: 5)
I feel James did a good job of showing us what needs to be done in a professional position.

Review 164 (2020-07-29 - Rating: 5)
Mike came to our home today did an awesome job very respectful explained everything to us I highly recommend this company and mike thank you so much

Review 165 (2021-05-13 - Rating: 5)
Just want to give some HUGE shout outs! Donny you sir are amazing and kept me in the know through the whole process. Ry, Dusty your guys really kept on schedule and answered my questions with zero issues. Eddie, Jacob.... Man you guys did amazing work, you two should get a raise LOL Im a bit nosey and these guys didnt mind at all, it was like Ive known them for years.Damn great crew, I recommend them 1000% for all plumbing needs!!!***GO TEAM MASTER ROOTER*** WOOT WOOT

Review 166 (2019-10-10 - Rating: 5)
Highly recommend this company - they were ultra-responsive, super friendly, efficient, and affordable for a kitchen drain line clog. Both Mike (who took my late Sunday evening call) and Ryan (who handled the service) were a pleasure to work with!

Review 167 (2021-03-21 - Rating: 5)
Totally awesome,tech was very knowledgeable and professional .Stopped my shower faucet from leaking with new cartridge.I had had Plumbing Masters out the day before and all they managed to do was charge me their service fee and try to say I needed a valve assembly which they did not have.I would definitely use this company again.

Review 168 (2019-12-30 - Rating: 5)
James did a great job today! I would definitely recommend MASTER ROOSTER AZ

Review 169 (2020-06-15 - Rating: 5)
Im not typically one to write reviews, but I was compelled. From the moment I contacted Master Rooter until the day of job completion, I experienced a consistent degree of professionalism, truthfulness and responsiveness not often seen in this industry. When a plumbing fiasco happens, its easy to get overwhelmed, but the team Master Rooter has put together speaks to its commitment to deliver a service that sets itself apart from the competition.It began with a backup in both my bathrooms and the laundry room. I reached out to Master Rooter and Donny Bailey was quick to arrive. Donny was obviously there to do a job, but his knowledge far exceeded the task at hand and the manner in which he carried himself and presented information instilled trust. After snaking the pipes to get me back up and running, he felt there was a bigger issue at play and so he said hed come back to do a camera scoping. When scoped, it was clear there was a collapse in my sewer line (i.e. worse case scenario) so he walked me through the recommendation to replace it and spoke to what could be typically expected with regards to insurance coverage. His knowledge on plumbing seemed indisputable, but more importantly, the way in which he presented things was simple to grasp and made me feel confident things would go according to plan.Next step...breaking ground. When Ry Corral, the assigned Project Manager, came with his team, he was extremely professional, succinct, and layman in his explanation of scope and timing for completion; 4 days. Dustin Lange, the Master Foreman (i.e. team leader) on the job, was equally badass and professional. Over the next 4 days, he and his team replaced all the sewer lines under my house using technology that allowed for creating holes in just a few areas in the foundation vs. trenching the entire length. At the end of the 4th day, the line was replaced and the holes were closed up.In summary...and as strange as it may sound...dealing with Master Rooter has actually been a pleasure. Im sure there are countless plumbing companies who could get the job done, but its about the how that makes the difference. Master Rooter is technology forward-thinking, which is something else I really appreciate, but their approach to customer service is what truly sets them apart and I recommend them with confidence.