Holly Plumbing Solutions

Located in Mesa, Arizona

Address: S Longmore, Mesa, AZ 85202, United States

Phone: +1 480-604-6402

Rating: 5

Services

On-site services
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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-26 - Rating: 5)
Holly plumbing does awesome work! We needed a loop and water treatment system installed in the garage and Joe did great job building out the fully custom system. Great communication throughout and very good pricing! Highly recommend! 5 stars!

Review 2 (2024-10-29 - Rating: 5)
I had a fantastic experience with Holley Plumbing Solutions! My water heater failed unexpectedly, and Kristen responded quickly to my call for help. Joe was able to come out on the same day and stayed late to make sure my new water heater was installed and working perfectly. These folks are professional, efficient, and really went above and beyond to get the job done right. I couldn’t be happier with the service and highly recommend Holley Plumbing Solutions!

Review 3 (2024-06-15 - Rating: 5)
Once again Joe the owner/operator of Holly Plumbing hit my kitchen plumbing updates out of the park!He came right before the demolition of my kitchen to safely remove my RO system to replace later.Then he came on exactly the day I needed to finish my kitchen with the hand motion censored faucet, new disposal, and reinstall and replace filters on my RO.I’ve used Joe’s services for at least two years now and he is always professional, prompt and personable. He can come out in a timely manner, his prices are super reasonable and he cleans up thoroughly.🌟 🌟🌟🌟🌟+++++

Review 4 (2024-07-18 - Rating: 5)
Holly Plumbing Solutions is simply the best !! Have used them several times in the past and most recently to replace our leaking utility room sink faucet. Exceptional customer service, expertise, technical knowledge, and professionalism. Communication from scheduling through service was friendly and prompt. They listened to my needs and concerns and recommended effective reliable solutions. These folks are a joy to work with. I highly recommend Holly Plumbing Solutions - they are magnificent !!Had them out recently to replace our water heater and once again a magnificent experience. So nice to work with friendly, professional folks that take great pride in their work. I highly recommend Holly Plumbing Solutions.

Review 5 (2023-10-02 - Rating: 5)
I had a leaky kitchen faucet and I contacted Holly Plumbing Solutions based on a recommendation from Nick Albrecht at Hughes Supply Mesa. I wanted a licensed independent plumber because I wanted to support a small business. I couldn’t be happier. Joe Macias is the owner and he was super friendly and professional. The job was completed perfectly and the price was fair. I have a plumber now and I recommend him highly. Thanks Joe and Kristin.

Review 6 (2024-08-12 - Rating: 5)
There are very few trades that I can honestly recommend. We are absolutely thrilled with Joe, the quality of his work is exceptional, his pricing is fair, and his service, compassion, and knowledge level are among the best We Wholeheartedly recommend using Holly plumbing

Review 7 (2024-07-30 - Rating: 5)
Holly Plumbing was absolutely AMAZING!! I knew we had an issue - but my fiancé wanted to “check it out” before I called anyone. Once he did, he said “call someone” - of the three closest plumbers in my area, Holly Plumbing immediately texted me after the missed call, sympathized with my issue and assured me I was in good hands. The kindness and consideration they showed was equaled only by their efficiency and same day turnaround to ensure my family didn’t suffer another night.In a world where everything is overpriced and “customer service” has fallen by the wayside, Holly Plumbing showed me that there are still good people who run a good business in this world. Do not think twice - HIRE THEM!!

Review 8 (2024-04-01 - Rating: 5)
This was my first experience with Holly Plumbing. I was referred to them by another company in the industry that did not have the same capabilities of Holly. From the onset, Kristen answered the phone and was efficient and pleasant. She did a great job of scheduling at a time that was convenient for me. There was very good follow-up every step of the way. When Joe arrived, He was friendly and got right to assessing my issue. After discussion, he promptly fixed my problem with ease. He is very knowledgeable about his field which is a comfort. It was easy to tell that he is a good person.I would highly recommend Holly Plumbing.

Review 9 (2024-09-30 - Rating: 4)
Joe did a good job, very friendly. I would hire him again. The aesthetics could of been better.

Review 10 (2025-01-06 - Rating: 5)
Had a break in the water supply in front yard, they were able to take care of it in a very reasonable time even though late in the afternoon. they did a great job!

Review 11 (2024-07-30 - Rating: 5)
I highly recommend Holly Plumbing Joe has always been punctual and his work is of the highest quality. We have used Joe multiple times and are life long customers.

Review 12 (2024-08-16 - Rating: 5)
Fantastic service! Not only did they respond the same day, the day they were coming to do the repair, they knew I had a package coming and wasn’t going to be home when it arrived. They texted to see if it had arrived and planned coming to do the work when it had so they could tuck it away for me. Totally went out of their way to help when they didn’t have to. THIS is what you get when you use locally owned and operated businesses. People who care and do things right. Hands down would recommend them to anyone! Thank you!!

Review 13 (2024-05-08 - Rating: 5)
Joe with Holly Plumbing is the absolute best! His pricing and craftsmanship is great and communication is even better! If you are looking for a reliable, honest, and affordable plumbing company look no further.

Review 14 (2023-12-14 - Rating: 5)
We had a very positive experience with Holly Plumbing.They fixed a hot water leak in our home. They produced high quality work, were professional/communicative, and had fair pricing. We’ll definitely be using Holly Plumbing for future plumbing needs. Thanks Kristin & Joe!

Review 15 (2023-12-30 - Rating: 5)
We have found our forever plumber! Excellent communication and service with Kristin. Joe graciously handled a time-sensitive and complex job. He also took time to thoroughly educate us on all our options for several plumbing upgrades and repairs around the house. We will definitely be back when we are ready for the next upgrade, and for regular service as well. Cant recommend highly enough!

Review 16 (2023-12-21 - Rating: 5)
Very thankful I called Holly Plumbing for my water heater today. Quick response, small family owned company and did great work but honestly their friendliness and customer service is what sold me on them. From the first phone call to the end of job it was like you were talking to a friend, someone you can trust and I appreciate that! Id recommend them in a heartbeat.

Review 17 (2023-12-06 - Rating: 5)
Used Holly Plumbing Solutions this weekend. Kristen was very polite and helpful. They got out here the same day and communicated throughout the process. Price was less than everyone else but service and quality werent sacrificed. Thank you so much!

Review 18 (2023-12-30 - Rating: 5)
We have used HOLLY plumbing two times in the past 12 months. Both experiences were positive. JOE is a responsible and professional plumber. HOLLY plumbing is a local family owned business and Joe’s wife is also active on the phones and with the appointments. JOE is the real deal, friendly, reliable and competent in the work which he does. I can recommend HOLLY plumbing unconditionally to anyone seeking a locally owned small family plumbing business in the Phoenix area.

Review 19 (2024-04-16 - Rating: 5)
Joe was very nice and explained everything as he went along. Took proud in his work! He made sure to protect all of our stuff, down to wearing booties each time he entered the house. Very timely! I highly recommend Joe!

Review 20 (2024-06-04 - Rating: 5)
Joe did a wonderful job helping with our plumbing needs. Clean, organized and professional. We will use Holly Plumbing for all our needs.

Review 21 (2023-09-06 - Rating: 5)
I called Holly Plumbing because my garage was filled with water due to my water softener leaking. They responded immediately and Joe came out within 2 hours. He immediately was able to diagnose he problem and by the next day had an invoice with the cost of repairs. This is a family business and you will receive excellent and very friendly communication and service. The repair was done quickly. I highly recommend Holly Plumbing for any of your plumbing needs. They receive 5 stars from me!!!!!!

Review 22 (2023-04-24 - Rating: 5)
We had to have our bathroom sink pipes moved over so our new vanity can fit. Joe was very nice and informative! He took the time to explain options for us and made sure we approved of the price before he worked on it. He was able to compete the job in 1 day. We really appreciate that he took the time to answer any questions we had. We will definitely be using Holly Plumbing Solutions again!

Review 23 (2024-02-01 - Rating: 5)
Joe and Christine at Holly Plumbing Solutions were awesome to work with. They responded quickly, communicated well, and were were professional all the way. They provided great quality work at a reasonable price. They definitely gave me peace of mind. I would recommend them to my friends and family.

Review 24 (2023-03-13 - Rating: 5)
After finding out we had been without hot water for several days Holly Plumbing got us in as soon as possible. Joe was very professional and tried replacing the thermostat to keep our cost down but had to replace the tank anyway (which we suspected because our tank was 30years old). We appreciated his attempts to save us money.

Review 25 (2023-10-23 - Rating: 5)
Exceptional! Resolved a difficult issue with old pipes! Professional, thorough, reliable, personable, and our future source for all plumbing issues! Did a whole house plumbing inspection, identified problems and areas of concern so we can be proactive and preventative! So fortunate to have been referred to Holly Plumbing!

Review 26 (2024-04-13 - Rating: 5)
We were in need of a safety grab bar for our spare bathroom tub/shower. It was a tricky install but Joe took his time and worked through the issue. Excellent work with a fair price. Thanks Joe!

Review 27 (2023-11-02 - Rating: 5)
Very fast and professional service. The tech went out of his way to show me exactly how my water heater and lines worked. Didn’t overcharge for services that weren’t needed. Very honest and easy to talk to. I would highly recommend Holly plumbing for all your plumbing needs!

Review 28 (2024-01-27 - Rating: 5)
Super Awesome! Called because we had an emergency on a Saturday super prompt, so knowledgeable. I would give them 10 stars if I could. Will now be our official plumbers.Family owned and operated! Support small business and get treated like family.

Review 29 (2023-08-03 - Rating: 5)
Joe replaced my water heater recently and I am so pleased with how quickly he responded and scheduled the install. Professional, knowledgable, and courteous. I will be calling Holly Plumbing again and I have referred Joe already.

Review 30 (2024-08-16 - Rating: 5)
Friendly, great communicators, very quick to arrive. Talked me through repair and cost, not pushy. Will call them again if needed.

Review 31 (2023-11-28 - Rating: 5)
Joe coordinated the re-pipe of our entire house, which was a big job. He did a phenomenal job, and did not cut any corners.Additionally, we hired him to install a toilet and grab bars. He was there within a couple days, and got the work done the first time.Thanks Joe and Kristin!

Review 32 (2023-01-05 - Rating: 5)
Holly Plumbing Solutions (HPS) is the real deal - honest, reliable and affordable. I came across this company via a friend’s recommendation and their subsequent recommendation (the original was booked out two weeks)… SO GLAD I was pointed in their direction.To every homeowner’s horror, I noticed a leak coming through the ceiling in my garage (my children’s restroom located directly above). I contacted HPS, spoke to Kristen and she managed to get me schedule in for the following day (wasn’t easy, as Joe was booked all day that day… but they squeezed me in) - already a great experience. Joe came by the following morning and diagnosed the issue in less than a minute. He was nearly certain the issue was due to a loose toilet (no longer holding securely on to the flange) sending water out down below every time it flushed. Since Joe was going to have to remove my 24-year old toilet, I wondered if we could just swap it out for a new one. I ran down the street to Lowe’s, picked up a new toilet, while Joe did his thing removing the old one and prepping for a new install and he had it secure and good to go in little to no time.In a day and age where it feels as if nearly all service companies lack integrity and are out to take you for a ride, finding a hard-working, reliable and honest company is rare and something you just want to tell everyone about, hence this review - Holly Plumbing Solutions is a diamond in the rough.

Review 33 (2023-01-05 - Rating: 5)
Joe, the owner of this fantastic plumbing service, found my problem and resolved the issue promptly. I was told the cost of service prior to his arrival and the price did not change. Joe is honest, trustworthy and hard working. Joe is the skilled, professional plumber I will call for all my plumbing needs. I highly recommend his company!

Review 34 (2024-07-16 - Rating: 5)
Joe and his wife were a delight to work with. We needed to replace our water heater and softener, and not only did they have the best price around, they showed up that day and started working! Would definitely recommend them to anyone!

Review 35 (2022-03-28 - Rating: 5)
I would highly recommend Holly Plumbing. We were referred to them by another plumbing company that was not able to address our particular problem. Joe responded promptly, arrived on time, was very knowledgeable in assessing the concern and thoroughly corrected our plumbing issue. He explained what he was doing and answered all questions. The service was excellent. I would not hesitate to use Holly Plumbing again in the future.

Review 36 (2023-08-29 - Rating: 5)
Joe and Kristen consistently deliver exceptional customer service with their remarkable work, responsiveness, reliability, knowledge, and trustworthiness. They embody traditional values, a strong work ethic, and a genuine sense of pride in their work, which is truly refreshing in contrast to the prevalent minimalistic approach of many service providers today.

Review 37 (2021-08-05 - Rating: 5)
If anyone is looking for a trustworthy, hard working and experienced plumber....Joe from Holly Plumbing is your guy! We could not be more pleased with the job Joe did for us installing a new water heater and salt water system. He was meticulous and respectful of our home and his work. He was the only plumber that explained things during his quote visit and took the time to really give us options that would work best! And......he named his company after his Dalmation Holly that has passed.... Gotta live a guy who loves his doggos that much! Give Joe a call....you wont regret it.

Review 38 (2021-08-19 - Rating: 5)
Joey from Holly Plumbing Solutions installed my RO system today. I’m so thankful to have clean tasting water and not to have to buy and lug water! Joey was so professional and completed work quickly and even vacuumed under my cabinets where I couldn’t reach . Price was exactly as quoted and so reasonable compared to other quotes. Will definitely use him to replace my old water heater. So pleased.

Review 39 (2022-10-04 - Rating: 5)
Joe showed up on time and made quick work of our job. He was very friendly, provided multiple options/pricing and was not at all pushy. I highly recommend Holly Plumbing.

Review 40 (2023-11-18 - Rating: 5)
Holly was great! Contacted out of the blue, great service….very knowledgeable. I appreciated the cleanliness and effort to make sure everything was better than new. Cost was as expected…definitely will use again.

Review 41 (2023-11-28 - Rating: 5)
Joe is fantastic! He’s personable and always fixes our plumbing issues. We love supporting a small business. Highly recommend.

Review 42 (2023-07-03 - Rating: 5)
I’m a realtor and had a client needing a sewer inspection. Joe with Holly Plumbing showed up on time, was neat, courteous, knowledgeable and friendly. Plus the cost of service was reasonable. Would definitely recommend.

Review 43 (2023-07-13 - Rating: 5)
Joe was amazing and helped with what we needed done and even went above and beyond. He gave us tips in another project and was very through.Very friendly service, easy to schedule, easy to pay! Will be using their services again!

Review 44 (2021-08-04 - Rating: 5)
Holly Plumbing Solutions is fantastic! Excellent customer service, very responsive and professional! They really know what they are doing and can trust them to do it right that kind of reliability is huge! I highly recommend them for any of your Plumbing service needs!

Review 45 (2024-11-11 - Rating: 5)
I have used Holly Plumbing multipletimes- always great work and very communicative. Highly recommend.

Review 46 (2022-09-21 - Rating: 5)
Requested a service to have my toilet looked at due to weak flushing. Joe had come out to take a look and was very insightful/helpful for resolving the issue. The end result was just replacing the toilet anyways but Joe had taken a look around the house to verify what kind of sewage piping I had, gave me information regarding my water conditioner and house water pressure, etc.All that to say, Joe had gone above and beyond what was asked of him when he came to look at my house.

Review 47 (2023-09-26 - Rating: 5)
Holly Plumbing got the job done. Great communication, upfront pricing and quick, professional work. Highly recommend.

Review 48 (2024-05-10 - Rating: 5)
Best plumber ever. On time. Intelligent. Reasonable. Experienced. Couldn’t ask for anything more. Have hired multiple multiple times and never disappointed.

Review 49 (2024-02-13 - Rating: 5)
Love Holly Plumbing. Honest and reliable and does great work. They have done a few jobs at my house and the work is great. Highly recommend!!

Review 50 (2024-04-01 - Rating: 5)
Kristin and Joe are great! I cant recommend them more. Ill be keeping their number handy and recommend to friends and family.

Review 51 (2023-12-31 - Rating: 5)
We had a great experience using Holly Plumbing. Joe & Kristin were fantastic to work with, had a very fast response and was very easy to schedule with. Joe did a great job finding a water leak we had in the kitchen with our water line and found the best solution to fix the problem for a very reasonable cost. Highly recommended and we definitely plan to use again in the future.

Review 52 (2023-02-08 - Rating: 5)
Had a leak in bathroom. Holly plumbing was quick to answer the call! Did quick, professional work. I called again for trouble with my kitchen sink. Another quick response! Saves me so much in secondary repairs too!

Review 53 (2024-01-10 - Rating: 5)
Highly recommend Holly plumbing! Great service, reasonable pricing and will most certainly utilize them again in the future :-)

Review 54 (2023-11-12 - Rating: 5)
Came in and did all the plumbing work for my bathroom remodeling. Did a great job installing despite having to deal with fixing issues from the 70s.

Review 55 (2024-09-04 - Rating: 5)
When I moved in, I suspected that the water pressure entering my home was too high. After going through multiple showerheads, I was over it and called around. I went with Holly Plumbing because Joe was awesome. He was knowledgeable, personable, and honest. He ended up installing a pressure-reducing valve on our main water line and added an expansion tank to our water heater. Problem solved. Ill definitely have him back to raise up the showerhead in my master bath, replace the valves in my spare bath, and fix any other plumbing issues that come up.

Review 56 (2023-01-26 - Rating: 5)
Great service, very responsive, reasonable prices. I would not hesitate to refer anyone to Holly plumbing and we will use them again!

Review 57 (2023-12-27 - Rating: 5)
Highly recommend Holly Plumbing Solutions. Excellent service from a family owned business.

Review 58 (2022-04-27 - Rating: 5)
We have used Joe on 3 occasions. He is professional, thorough, easy to deal with and reasonably priced. I heartily recommend him.

Review 59 (2024-02-01 - Rating: 5)
Joe was professional, thorough and honest, also he was always looking for the best solution to the problem , thank you so much

Review 60 (2024-05-09 - Rating: 5)
We just had a new soft water tank installed by Holly Plumbing. Joe is remarkable! He is a hard worker and truly cares about doing the best job. He even added a hose hook up at no extra so when we wash our cars we won’t have hard water spots to deal with. It’s hard to find this kind of work ethics these days!!! If you have any plumbing needs we highly recommend Holly Plumbing you won’t be disappointed.

Review 61 (2022-03-16 - Rating: 5)
Joe is awesome and very personable. I live away and truly appreciate the pics he sends be so i can visually see problem and post fix. My go to guy!!!

Review 62 (2023-01-16 - Rating: 5)
Joe was so transparent and I will definitely use Holly Plumbing Solutions for future needs!

Review 63 (2023-09-26 - Rating: 5)
I hughly recommend Holly Plumbing. They delivered a quick fix at a fair price.

Review 64 (2024-04-22 - Rating: 5)
On time, very professional and did a great job. I only wish all the trades were this great!

Review 65 (2023-01-25 - Rating: 5)
Joe did a great job! He listened to all of our issues and finished in a short time.

Review 66 (2023-10-11 - Rating: 5)
Excellent locally owned business. Everyone we interacted with were friendly and professional. Highly recommend!

Review 67 (2024-04-08 - Rating: 5)
Joe and Kristin are fantastic! They took care of me very quickly and were super professional and competitively priced. I highly recommend using them.

Review 68 (2023-03-09 - Rating: 5)
I couldn’t be happier with Holly Plumbing. They are prompt, professional, and reasonably priced!

Review 69 (2022-04-27 - Rating: 5)
Joe did incredible work! Could not have asked for better quality install, thoroughness, and professionalism.

Review 70 (2022-07-01 - Rating: 5)
Prompt, reasonably priced Joe has a great bedside manner!! Highly recommended.

Review 71 (2024-01-26 - Rating: 5)
On a Saturday, my water heater suddenly malfunctioned just as I was expecting 5 guests at my home that evening—raising the prospect of no hot water for them! Fortunately, Holly Plumbing came to the rescue with their friendly, professional, and efficient service. They swiftly diagnosed the issue, had the necessary parts on hand in their truck, and promptly resolved the problem. I wholeheartedly endorse this remarkable family-run, family-owned company! Thank you!

Review 72 (2024-01-08 - Rating: 5)
Came - did the work in a polite and clean manner- explained everything - fair work for a fair price.

Review 73 (2023-08-01 - Rating: 5)
Was a great experience. Easy to schedule, very pleasant and job was done professionally.

Review 74 (2024-01-24 - Rating: 5)
Great job, my main water line had a leak and I was scared of a big bill but holly plumbing got the job done at a great price. I highly recommend they are great people with great service. Thank you Holly Plumbing!

Review 75 (2023-09-05 - Rating: 5)
Holly Plumbing Solutions came highly recommended and did not disappoint. They were able to come find a leak on our main water line and repair it within a day of contacting them. They were honest and knowledgeable. Highly recommended.

Review 76 (2023-08-04 - Rating: 5)
Excellent job and super nice knowledgeable guy. I would hire him again anytime.

Review 77 (2022-06-23 - Rating: 5)
Just a really nice man, who knows his craft very well. Will definitely use this business again!

Review 78 (2023-07-07 - Rating: 5)
After one of our kids flushed a large bouncy ball down the toilet, we contacted Holly Plumbing to help with the clog. We received excellent customer service from Kristin, she was able to have Joe come over the same afternoon. Joe came within the window given and took the time to explain everything he was doing step by step. He went over different options and prices before doing any of the work. He was reasonably priced and took the time to do the job right, he even found another toy stuck in the drain. If you need an honest, reliable and fair plumber do not hesitate to contact Holly Plumbing.

Review 79 (2023-10-23 - Rating: 5)
We had an emergency plumbing issue and they were able to get to us quickly and go above and beyond on the repairs! What started out as a bad week was fixed so quickly! I will definitely use Hollys Plumbing again!

Review 80 (2023-11-26 - Rating: 5)
They were awesome quick ,precise and was reasonably priced

Review 81 (2022-08-02 - Rating: 5)
Joe was a great & honest guy! Very timely and responsive. Appreciate all the help! 😄

Review 82 (2023-08-12 - Rating: 5)
Excellent service ! Joe was very professional and friendly .Definitely recommend

Review 83 (2023-07-28 - Rating: 5)
Joe followed through on the quote he initially gave us. He was courteous and friendly. He did overall a great job! We would highly recommend him.

Review 84 (2023-09-14 - Rating: 5)
Joe and Kristen from Holly plumbing are fantastic. Great prices, excellent work, and very professional. They will be my goto team for any future plumbing needs.

Review 85 (2023-04-10 - Rating: 5)
Joe did a fantastic job repiping our entire home. He’s very trustworthy, knowledgeable and does not rush the job. Kristin was always available to answer any questions we had and is phenomenal at running the show behind the scenes. We highly recommend Holly Plumbing. Thank you Joe & Kristin for all your hard work and giving us peace of mind!

Review 86 (2023-01-28 - Rating: 5)
Joe is extremely pleasant, professional and efficient. Fair prices and prompt service. This is a small but growing business. I will continue to use Holly for our plumbing needs and highly recommend them.

Review 87 (2023-06-28 - Rating: 5)
Great quick service at an affordable price. Would 100% recommend.

Review 88 (2023-01-14 - Rating: 5)
Holly Plumbing was great, the plumber Joe was really helpful and did a great job. Ill definitely use Holly again and suggest to my friends. Added bonus was the price was fair.

Review 89 (2022-11-17 - Rating: 5)
Highly recommended! Joe from Holly Plumbing Solutions fixed a shower leak I had. After assessing the pipes thoroughly and noticing some additional rusting, he was upfront about his concerns and gave me options for addressing it. I stuck to the original job I was quoted but appreciated his extra insight. Work was completed fast and effectively, thank you!

Review 90 (2023-06-02 - Rating: 5)
I was referred to Hollys Plumbing by my contractor Haven Construction.Joe and his wife are the licensed owner/operators. My adult son used their services first for a RO install and then an emergency water heater rupture.Joe went to my sons home immediately and helped this first time home owner navigate through drywall damage and repairs.Just a week later I had a plumbing leak in my ceiling.He was repairing my leak that same evening!I have since had him service my RO, water heater and water softener.I am also the proud new owner of two ADA height toilets!I have been a homeowner of six homes in the last 35 years and Joe and his wife have been the most responsive, professional, and reasonably priced plumbers I have ever used!⭐️⭐️⭐️⭐️⭐️+++

Review 91 (2022-09-11 - Rating: 5)
Joe was very nice and did a good job

Review 92 (2022-10-15 - Rating: 5)
On time , professionals, explain everything he was doing. Very personable

Review 93 (2022-07-12 - Rating: 5)
Joe is fast, efficient and knowledgeable, I Highly recommend!!!

Review 94 (2021-08-29 - Rating: 5)
Made it out same day to unclog a pipe that was 20ft deep. He was knowledgable and quick to get the issue resolved and give us info on other services that could help to stop the issue from happening again.