Jefferson Plumbing

Located in Louisville, Kentucky

Address: 1801 W Main St, Louisville, KY 40203, United States

Phone: +1 502-587-6941

Rating: 2.1

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-08-22 - Rating: 5)
My garbage disposal went out a couple of weeks ago. I submitted a request for my home warranty to repair/replace. Jefferson Plumbing was the company they chose. At first, I was terrified from reading all of these reviews of home warranty customers. I was prepared for the worst - even asked the warranty company to send a different company. Of which they said they can’t do. But I am happy to say that the experience was great. Mark (the technician) was so kind and helpful. We chatted about our families as he replaced my disposal. He was in an out within about 30 minutes - including the replacement time. I’m used to my warranty having to approve items and then making a return appt but he said to not worry that I wouldn’t owe a dime for the part he replaced. He was amazing. The only complaint I would have is going to be with their front office - or whoever is in charge of scheduling. No one called me to schedule the appt. The only reason I knew it was today was because I logged into my home warranty acct and saw it scheduled on there. Other than that I am so pleased!

Review 2 (2024-01-03 - Rating: 5)
First, most of these reviews are Home warranty issues. I have had my home warranty for 4 yrs and believe me 90% of the time it is the Home Warranty company NOT the contractor. They make things difficult for them and there’s not many contractors that will even deal with them. I recently had water heater break. They called me right away after Christmas and sent out Mathew. There was back and forth ONLY because of the Home warranty not them. They were patient and hung in there and never took it out on me. They are an honest company that does great work and won’t take advantage of you.

Review 3 (2023-09-25 - Rating: 5)
Rodney came out in response to a call we made to a home warranty company, we called Sunday, got a call from Jeferson plumbing Monday morning, they told us a time they would be here, and was on time and resolve the issue quickly for us. Very happy with the service, Rodney was great. I was a little unsure what to expect based on other reviews I saw here, but my experience on 9/25/23 could not have been better. Thank you!

Review 4 (2023-03-06 - Rating: 5)
I was having issues with my water heater and didnt have hot water. My home warranty assigned Jefferson Plumbing and they were responsive and was able to get someone to my condo in a reasonable time. I just needed the pilot light lit. The technician was helpful and got my hot water going again. I was hesitant because of the reviews I saw but I had no issue with them at all.

Review 5 (2022-08-10 - Rating: 5)
Everything was great! My pilot wouldnt stay lit on my water heater. They came out and inspected it and sent their findings to my warranty company. The warranty company approved them to replace it. They showed up in the quoted window, installed everything, cleaned up. I couldnt ask for things to have gone any smoother.

Review 6 (2022-10-27 - Rating: 5)
I just moved into a new house. I had a hole in the roof of my garage (from previous water damage), that is underneath the house, and so I called my warranty company to have someone come out. They assigned Jefferson Plumbing. I was a little hesitant at first because they only had a 2.3 stars, but when Matthew showed up and called me to let me know he was here, I had a feeling this experience was going to be good. He was very polite and let me show him what my issue was. He asked if there was a toilet above it on the first floor and I said yes. Apparently the wax ring on the toilet was old and other components needed to be tightened. After dealing with the warranty company, he was able to get the job dealt with. If I ever need a plumber again, I would definitely call Matthew.

Review 7 (2021-05-12 - Rating: 5)
I was very concerned after my Home warranty assigned Jefferson plumbing and seeing the reviews of others who have used them. Tammy is up front and honest about timing and returned all calls very quickly. The guys that installed the water heater were quick and very efficient. I think people get upset because of the Home Warranty company rules that they have to use.

Review 8 (2022-06-23 - Rating: 5)
Jefferson plumbing did an awesome job replacing our hot water heater. The woman in the office was very kind and fit us in when they had a cancellation. She kept us updated each step of the way. Their workers are very knowledgeable and did a wonderful job with installation. I would definitely recommend them for your plumbing needs!

Review 9 (2020-06-11 - Rating: 4)
Dispute the previous ratings, our second experience with the company was great. The technicians offered tips and advice, kept both me and my fiance informed of the process the whole time and was quite candid (even when it hurt, lol). Will definitely be using them again in the future to install the new bathroom fixtures.

Review 10 (2024-12-14 - Rating: 5)
Matthew was very knowledgeable. He explained the issue in depth, very courteous, and professional. I would use their service again.

Review 11 (2023-01-24 - Rating: 5)
I really appreciate the job they did. They were professional and kind. It’s a relief having a plumbing company that you can trust. I’ve had bad experiences in the past with other companies not doing the job right, overcharging, lying, unprofessional, etc. Thank you so much Jefferson Plumbing. I highly recommend them and will continue to use them when needed.

Review 12 (2020-07-01 - Rating: 5)
It took a week to get a technician to my house. But it is the summer,so it is peak time.This review is for Wes. He was very professional and showed that he really seemed to care. And his goal was to figure out what was causing my AC problem and fix it. He did great. Checked multiple possibilities. Diagnosed the problem. And fixed it. Even gave me some helpful preventative tips. The service I got is far better than the previous Google reviews. If I have future hvac problems I will call Jefferson and request Wes.

Review 13 (2020-10-26 - Rating: 5)
Jack was professional, informative and had great customer service. My home warranty company has sent me some sketchy contractors in the past but Jefferson Plumbing was a pleasant surprise. Thank you for your excellent service today!!!

Review 14 (2022-07-26 - Rating: 5)
I have no clues why this company has such horrible reviews. I have only positive experiences with this company. Not only have they been responsive but they also educate me on the process. As a first time home owner, I greatly appreciate the care and professionalism they enter my home with. I have worked with Matthew, a service technician on numerous occasions and he has been awesome! Please give this local Jeffersonville business a chance. I seriously do not know why they have such lows reviews.

Review 15 (2024-11-21 - Rating: 5)
Techs did a great job, and will highly recommend!

Review 16 (2023-08-04 - Rating: 5)
They showed up on time & was able to get the hot water working. Informed us of other issues with the water heater and scheduled a date & time to fix once parts are in.

Review 17 (2024-12-16 - Rating: 5)
Great technician. Friendly and knowledgeable.

Review 18 (2022-05-20 - Rating: 5)
Matthew & Michael were exceptional! They were both very kind and informative, and did a quality job.Tammie was patient with me, and also informative.Good job everyone, and thank you!

Review 19 (2022-06-27 - Rating: 5)
We were paired with Jefferson Plumbing through Choice home warranty. We’ve battled with a few issues since moving last summer and our first experience with Jefferson was two weeks ago. The issue was not fixed BUT that is not because of Jefferson or our technician, Brian. It’s because of the steps you have to go through when using your home warranty. He was wonderful and did what he could, told us to make the needed calls to Choice and he’d be able to get back out and work on the other issues causing the main one… (again just part of the steps). He came back out this past Friday, he was so through and was here way later than expected, but didn’t want to leave without giving us solid answers and getting to a good stopping point. He went way above and beyond with helping. Once he figured out ALL of the small issues (yes multiple), he was finally comfortable with a stopping point because again with a home warranty we have to call and tell them we figured out what is going on and they have to approve for the work to begin. He cleaned up, told us advice on what to do in the meantime and didn’t leave until we understood. We have a slight mess brewing in our house, waiting for the home warranty to clear it so work can begin and it’s so reassuring that we know we have Jefferson Plumbing and our wonderful technician, Brian behind us and so willing to help us.

Review 20 (2021-06-15 - Rating: 5)
I was kind of nervous due to the previous reviews but this is an honest review this company did everything I could ask for. Highly recommend.