Durbin Plumbing

Located in Louisville, Kentucky

Address: 3100 Kipling Way, Louisville, KY 40205, United States

Phone: +1 502-266-9408

Rating: 4.1

Services

Repair services
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-05 - Rating: 5)
What a blessing! We had a major plumbing issue and it was causing a BIG mess in our bathroom.Durbin arrived at just the right time and fixed the issue in less than an hour- and at a great price.Friendly, courteous plumbers. I could tell they had a lot of experience as they predicted exactly what the issue was and then promptly fixed it.I will be recommending Durbin to my friends and neighbors.

Review 2 (2024-12-14 - Rating: 5)
Durbin Plumbing definitely gets an A in my book! Tina and Josh went above and beyond to make sure my toilet was fixed! They are professional, friendly, prompt, efficient, and they explain everything thoroughly. I highly recommend them! Thank you, Tina & Josh!!!

Review 3 (2024-09-23 - Rating: 5)
Such a nice company to deal with my plumbing issue. Called before they came, assessed the situation, went and got parts and all was done in about an hour. He was very polite and cleaned up after himself. Would highly recommend this locally owned business for your plumbing needs.

Review 4 (2024-05-22 - Rating: 5)
Doug, Tina, and Josh were awesome to work with. I needed a new water heater, and they went above and beyond to file on my behalf. They even saved me money as they knew it was covered under warranty, drove a great distance to pick up and deliver the replacement water heater and ensure that everything was fixed, replaced and cleaned up after! I cant recommend them enough. And for those asking, I do have a home warranty and they went the extra mile there too to keep me and the home warranty company informed of the water heaters warranty status.

Review 5 (2024-08-12 - Rating: 5)
I called Durbin Plumbing due to an emergency situation. Tina Durbin answered the phone (she does it all!!). She was able to get me on the schedule that day. Plumber (Josh) came by to look at my issue and was able to provide a quick solution. He also gave me some advice on some other minor plumbing questions. He was very knoldegeable. Overall, I was exremely impressed with the response and the service. I will always use Durbin plumbing.

Review 6 (2024-01-09 - Rating: 5)
This company is the best. Family owned and operated and treat you like family. I had an issue with my kitchen sink of course during the holidays when everything is hectic. They got to me right away and helped me out. Doug and his right hand man Josh came to my rescue. I will never call on another plumber again. Honesty hard working team. Price was more than right. Call them when you need an honest plumber. Tina his wife will get you scheduled. Thank you Durbins you have a customer for life!

Review 7 (2024-06-14 - Rating: 5)
Durbin plumbing did an excellent job- fast, friendly, honest and very fair pricing. We live in a very old home and they were knowledgeable and efficient. I highly recommend Durbin!

Review 8 (2024-02-09 - Rating: 5)
I love supporting locally owned small businesses, but being newer to Louisville I had to rely on contacting our home warranty for house issues - they put us in touch with Durbin Plumbing and I will continue to support them. My husband was out of town, I had a full day ahead with kids, work, etc. when I noticed water on the floor of my bathroom. I had no time to investigate so I just put in a claim. When Doug with Durbin called me he knew exactly what was happening with the barely any information and told me something to try - ended up all I had to do was tighten one bolt on the back of my toilet. That kind of experience and expertise is irreplaceable. And the fact that he helped me over the phone with such a small issue is exactly why I will call them for the inevitable bigger issues that come with an older home.

Review 9 (2024-03-19 - Rating: 5)
They are local, family owned and operated. Tina did wonderful at booking me for my water heater replacement. She has excellent customer service and communication. I will also receive a $100 gas gift card for purchasing a water heater with them, I look forward to getting that gas gift card. Josh the plumber was on time and did excellent work. He got me the water heater I ask for and he installed it the same day. They understood my situation and They were able to work their scheduled to come see me the same day. I am very grateful for all their help. I highly recommend them. Call them any day of the week and they will be in touch with you 100%. Thank you again Durbin plumbing! I will definitely have them on my contacts for my next plumbing needs. I also want to add that I did try Lowes hardware store and at least 7 other local plumbers and no one got back to me. As far as Lowes hardware it was impossible trying to get some help inside the store. All the employees hide and avoid customers. So dont waste your time and energy with other places. Just call Durbin and get it done!

Review 10 (2023-09-23 - Rating: 5)
Ive used Durbin Plumbing on numerous occasions, and Ive had nothing but great experiences with them. The owner, Doug, and his staff have always been professional, courteous, and have done a great job each time Ive used them. Fair prices (in my opinion) too. Its comforting knowing if I have any plumbing issues, I dont have to worry about the level of service I will be getting. Highly recommend!

Review 11 (2024-01-01 - Rating: 5)
Durbin Plumbing is outstanding. I had a plumbing issue, they promptly came out on the weekend and fixed the problem. Their staff is knowledgeable, competent and courteous. They offer the best service to the customer and I highly recommend them to handle your plumbing issues.

Review 12 (2023-06-08 - Rating: 5)
When our hot water heater malfunctioned in the late afternoon, Durbin Plumbing was out within 30 minutes of calling. Their staff was incredibly helpful assisting with clean up and diagnosis. Doug was out the next day to replace the unit. Can’t recommend them enough!

Review 13 (2023-01-16 - Rating: 5)
We received outstanding customer service from both the dispatcher and the plumber. They scheduled quickly, showed up exactly when they said they would and were exceedingly professional. This was a warranty repair for us through Home Membership, but the cost had it not been was still going to be reasonable, as the plumber told us the regular cost. I would highly recommend Durbin.

Review 14 (2023-05-02 - Rating: 5)
The Durbin plumbing team is great! We were in a hurry to fix a plumbing issue. Tina was able to get Josh out to our house quickly. The work was done properly and efficiently. Would definitely recommend them!

Review 15 (2021-06-08 - Rating: 5)
We called Durbin Plumbing because we had a leak in our outside waterline. They were quick to respond and honest with their feedback. They let us know, over the phone, they needed to come look at the job first before scheduling us and possibly wasting our time. There were quick to send someone out. They werent able to do the job for us but were honest with us about it and referred us to another company. I would highly recommend Durbin Plumbing because of their honesty and quick response, two things that are hard to find in the plumbing industry. Ill definitely call them again with any other plumbing needs. Great local family owned honest company!!

Review 16 (2023-06-08 - Rating: 5)
We had a master bathroom sink faucet that was leaking from the base. Durbin Plumbing came and made a simple part replacement and got my leaky faucet fixed in minutes at a very affordable price. I highly recommend Durbin Plumbing!

Review 17 (2023-01-09 - Rating: 5)
Ive used Durbin Plumbing twice through my Home Membership warranty. Both times, theyve been a major help and had to replace pipes. Just last week they rescheduled some maintenance appointments to make sure a troubling leak was taken care of. This company is one I trust and depend on!!Special shout out to Josh, who took care of the problem both times!

Review 18 (2021-03-09 - Rating: 5)
I have used Durban plumbing for years, until my home warranty service wouldnt work with them anymore. But after four incompetent plumbers failed to fix my problem over a week-long period, and I was out 100 dollars for their non-service, I called Durbin and paid out of pocket. They were at my home the next business day and had my problem fixed in 15 minutes. Now Im changing home warranty service providers to one that will work with durbin. Reliable, courteous, efficient, and timely-- they are a plumbing company you can trust.

Review 19 (2019-05-07 - Rating: 5)
A couple of weeks ago, I noticed my hot water was not working right. As a new homeowner, I contacted my warranty company which directed me to Durbin Plumbing. I was a little nervous after I read some reviews, but when I finally met Doug and the gentlemen that were tasked with my repairs, I felt like I was in good hands.They received my call on Thursday, came out to diagnose the issue on Friday and contacted my warranty company and received approval for my repair early that next week. When the repair didnt go as expected, they apologized for the inconvenience and made sure to come back the next business day to finish everything.Im happy to report that even with having to deal with my home warranty, they were able to resolve the issue rather quickly (less than 7 business days), and they were willing to work with my work schedule to find a time that worked for everyone.To address some other reviews, the gentlemen that serviced my water heater were very personable, and I enjoyed talking to them while they were in my condo. Doug was also kind and straight forward.Thank you, Durbin Plumbing. Ill keep you on my list for the future!

Review 20 (2020-11-19 - Rating: 5)
We have used Durbin Plumbing multiple times over the last couple of years for a variety of issues. The company is responsive and very professional. They explain the problem in layman terms and how best to fix it. Prices are reasonable. Today they replaced our water heater. In and out within 1.5hrs. We highly recommend them and we will continue to call them for any plumbing issues that pop up.

Review 21 (2023-09-23 - Rating: 5)
We have used Durbin Plumbing for years! They are HONEST, on time, do quality work, and definitely know what they are doing!!!! Not to mention Doug is HILARIOUS!!! His wife Tina is the best!!!!

Review 22 (2018-09-20 - Rating: 5)
As a business consultant very familiar with Durbin Plumbing, Im having a little trouble reconciling these recent negative reviews. I know that Durbin Plumbing is currently going through exponential growth and working hard to insure all their employees are of the quality that properly represents them and the works in the very best interest of their customers. As they are adding and training new employees, occasionally schedules/appointments do need to be changed to insure that their customer will receive the best possible service. The tripling of warranty company referrals would not be going to this company if they were not offering outstanding customer care, especially since Durbin Plumbing is not the least expensive plumbing company available.As far as the comments pertaining directly to Mrs Durbin, Tina, not knowing what she is doing....Mrs Durbin has an MBA and 35+ years in customer service . She most certainly knows what she is doing. She has always impressed me with how well she is able to calm down a stressed (and sometimes unreasonable) customer so she is able to address any problem and arrive at a satisfactory conclusion for all parties involved. That having been said, not everyone can be reasonable. When employee medical emergencies cause appointments to have to be modified, there is nothing to stop someone from posting unreasonable reviews of the situation.Personally, I would never use any plumbing service other than Durbin Plumbing, unless they were not available when I needed them.

Review 23 (2023-09-19 - Rating: 5)
Durbin Plumbing has done work for me personally and many of my clients. They do great work, are extremely flexible to schedule and always get the job done to everyone’s satisfaction.

Review 24 (2018-12-07 - Rating: 5)
Durbin employees did a fantastic job at my home. The owner and his employees were super helpful even with the small problem that was probably our own fault. Took care of the problem without a question and made personal phone calls to me to ensure that I was satisfied and understood what could and could not be done. They went above and beyond and we greatly appreciate their timeliness and quality work. Highly recommend Durbin Plumbing!

Review 25 (2017-04-13 - Rating: 5)
We were assigned Durbin Plumbing through our Home Warranty Provider and I cannot say thank you enough for their great service. We called our Home Warranty Company on Tuesday evening to explain that our hot water tank was leaking, I got a call from Durbin at 8am the next day and they were at my house by 8:30am to inspect. I got a call on Thursday morning at 8am saying they would be at my house by 11am that day to install my new hot water heater. Service was great, super fast, and Josh and Joe were extremely friendly and helpful. Thank you to the team at Durbin!

Review 26 (2019-07-25 - Rating: 5)
I had a major issue with a sewer line backing up into my garage. They were incredibly fast with getting that issue fixed. While they were here, we discovered another leak in my garage and were able to quickly fix that as well. Scott and Josh were the plumbers who worked at my house and they were so friendly and patient with not only my questions, but the questions of my 4 year old who now wants to be a plumber when he grows up!Would absolutely recommend Durbin Plumbing for any plumbing issue!

Review 27 (2023-09-19 - Rating: 5)
Once again, Durbin Plumbing answered the call and came though when I needed them! Its great to deal with a locally owned and operated company that cares about their customers and follows up after the job. I would definitely use them again!

Review 28 (2023-09-19 - Rating: 5)
Durbin Plumbing, services my business plumbing needs every month for preventive maintenance. They show up on time, and most important respectful to the employees.

Review 29 (2018-10-09 - Rating: 5)
I worked with Doug who was very friendly and personable on the phone ... he and another man were at my house at 10:00 AM the following day. They were funny and kind but also completely professional. They fixed my garbage disposal within minutes and the charge was EXTREMELY fair. No service call charge at all. Durbin will be my first and only call in the future.

Review 30 (2021-10-07 - Rating: 5)
I called Durbin to schedule a hot water heater replacement that went out in my rental property. First, they said right away, let me rearrange the schedule so that we can get this done today. I already had relief that they were willing to do it that day. I had a technician call me and talk me through what was happening. Long story short he told me to check the reset button on the heater and that it just tripped the overload. He asked the right questions and diagnosed it over the phone. As soon as I pushed that button I heard the heater kick back on! I then jumped on the phone to call Durbin and thank them for the help, free of charge I might add.This is what I look for in contracting work. I can tell this company cares and does work just by how they helped me over the phone. I would like to add I called two other (larger) companies for the same work. One said they couldnt make it out until late next week and the other came out, looked at it, and said yeah its broken then also said they cant get to it till next week. I was put at ease as soon as I called Durbin. I will recommend them to whoever needs a plumber and will use them from here on out.

Review 31 (2024-08-22 - Rating: 5)
Great experience fixing a drain for me. They were quick, efficient, and extremely nice.

Review 32 (2016-01-29 - Rating: 5)
I cant say enough about my experience with Durbin Plumbing. Ive used them twice in the last year. They were professional from my first call to when the plumber walked out my door. The plumber called to confirm he was on his way when they said he would. He was efficient, knowledgeable, polite and honest. He fixed my issue in no time. No muss, no fuss!I highly recommend them!

Review 33 (2020-11-20 - Rating: 5)
I would HIGHLY recommend Durbin for any plumbing need! I was pleasantly surprised when they could get me in earlier than expected! Service was professional and fast, but thorough! The Durbins were an absolute joy to work with!! Would 11 out of 10 recommend them!

Review 34 (2021-01-19 - Rating: 5)
Had a toilet replaced recently and called Durbin Plumbing to come out. Their tech was awesome, and their pricing was very fair. They were on time, and courteous. I highly recommend Durbin Plumbing!

Review 35 (2023-09-21 - Rating: 5)
We called them to unstop a sewer drain. They had a hard time and stuck with it. They did a great job ,on time, and charged a reasonable price. They were very professional and on time. Thank you for the great job. B.R.

Review 36 (2020-04-17 - Rating: 5)
I needed my water heater replaced because it was leaking and Durbin Plumbing came out that same morning and replaced it before lunch. The techs that came out wore masks and gloves and were very respectful for social distancing and were glad to only use the back door so my wife and kids could stay distant as well! A+ from us!

Review 37 (2018-09-24 - Rating: 5)
Doug and his crew have been the plumbers at Farmington Historic Plantation for several years now. Historic properties can be a challenge for any type of repair but Doug handles our issues, LISTENS when we have special requirements, and acts in the best interest of the site, even doing jobs outside hisvnormal business hours to accommodate our visitors. On top of that theyre just nice people. If you value experience and honesty, call Durbin Plumbing.

Review 38 (2020-10-21 - Rating: 5)
Doug Durbin himself came to my house when my sump pumps shut down and I had 4+ inches of water standing in my basement.Doug was fast and efficient and installed better pumps than I had before.I am very happy that I got this referral from the St. Matthews Chamber of Commerce! I love my Chamber!!

Review 39 (2017-09-22 - Rating: 5)
I had an emergency issue and couldnt find anyone except During Plumbing who could help. I am so thankful they could. The guys were very professional, knowledgeable and the pricing was reasonable. I even received a phone call a couple days later to check to see that everything was done to satisfaction. Great customer service.

Review 40 (2023-09-20 - Rating: 5)
Have used Durbin Plumbing for years for two different properties. Always on time, excellent work and clean up. Would highly recommend!!!

Review 41 (2024-08-15 - Rating: 5)
I needed a kitchen sink work on. Very fast and professional service. Tina and Josh did a great job. I would recommend these guys.

Review 42 (2020-11-25 - Rating: 5)
Top-notch people here. Doug and his team have taken care of a tub leak that required a significant dig in my crawl space as well as a botched diy p-trap fix. Hahaha. Ooops. One big job, one small job. In both cases the experts at Durbin took great care of me. Highly recommend.

Review 43 (2018-01-11 - Rating: 5)
I had a hard to find leak coming thru a ceiling. Durbin scheduled quickly, came out when scheduled, then spent the time to do detective work. In the end he found a caulking issue rather than any real plumbing per se. Great resource! Ill be calling them again with my next plumbing need.

Review 44 (2023-09-20 - Rating: 5)
Excellent service, punctual, honest. Diagnosed a dishwasher issue I had -- just first-rate technicians. I will use them again.

Review 45 (2023-09-27 - Rating: 5)
Durbin plumbing is a great company with great service! I have known the owners for many years and they are very nice people!

Review 46 (2018-10-29 - Rating: 5)
These guys did an amazing job. Just bought a new house that had a home warranty And the garbage disposal went out. they came out right away as planned replaced everything necessary fought with the home warranty people to make sure everything was covered Did a few extra little things at no charge and went on their way. Can’t recommend him highly enough.

Review 47 (2019-01-03 - Rating: 5)
Called yesterday at closing time and they were out first thing this morning to fix a clogged sewer drain. I have a small office with one bathroom. We had dozens of clients scheduled today and are glad they were able to take care of the situation right away.

Review 48 (2023-09-19 - Rating: 5)
Very impressed with their service.Fully explained the work needed.Price was great compared to what I was expecting.Will definitely use again on my next project.

Review 49 (2018-09-22 - Rating: 5)
I have used Durbin Plumbing for home and business multiple times and have been pleased on all occasions. They have been reliable, professional and have always done the job right.

Review 50 (2023-01-11 - Rating: 5)
First plumber I called during the 30 degree below zero period, and they had the best plumber out within 48 hours!! Amazing, professional, and HONEST!!!!

Review 51 (2021-01-04 - Rating: 5)
Amazing customer service and very dependable! I started using them 7 years ago and won’t use anyone else. They are honest and don’t sugarcoat what you need. As a single mother, I know I am getting the BEST out there!

Review 52 (2016-01-28 - Rating: 5)
We had a nagging issue with our kitchen sink/faucet, and Durbin came in and quickly & professionally did what I could not do: fix it! And, they were here when they said they would be. Definitely a fan!

Review 53 (2020-09-18 - Rating: 5)
They were professional, quick and courteous. We needed a new flushing system for our toilet and it works as it should without leaking. Great job!

Review 54 (2024-04-22 - Rating: 5)
Fantastic business, ethical and fair.Mr. Durbin really helped me out with a weird situation when he didn’t have to. Tina is professional, courteous and was a pleasure working with as well.Highly recommended. Plumbers aren’t cheap but you get what you pay for! A+ from me!

Review 55 (2023-12-20 - Rating: 5)
Great service! Was able to replace. Y broken toilet the same day!

Review 56 (2018-01-11 - Rating: 5)
Durbin Plumbing was very quick & professional when helping us with a bathroom leak! Thank you very much.

Review 57 (2024-01-01 - Rating: 5)
Plan Bee Handyman and Home Cleaning ServicesRecommend Durbin Plumbing to my customer.Water heater was replaced that same day.Great work ethic and I will recommend to customers when needed.

Review 58 (2023-10-30 - Rating: 5)
Nothing but amazing things to say about these guys. Josh came and looked at our issue. He was great. Doug wanted to check everything out before he made a decision on what to do and came back with Josh a second time. They fixed us right up. Explained everything and were absolutely amazing. We will definitely keep them in mind for any future issues and recommend them to anyone who asks. I cannot thank them enough for everything.

Review 59 (2018-09-20 - Rating: 5)
I’ve used Durbin Plumbing for years. Always professional & I’m very satisfied.

Review 60 (2023-09-19 - Rating: 5)
Super impressed with the response time and professionalism. Can always count on Durbin!

Review 61 (2023-09-19 - Rating: 5)
The team at Durbin has been responsive whenever I have needed assistance. They are professional and affordable. Much better than the big guys in town (like the guy whos picture is on the back of his truck). :)

Review 62 (2023-09-20 - Rating: 5)
We had a leaky faucet. Leak was coming from under the seal. Durbin plumbing was fast. Showed up on time. Done in about 15 minutes. And very affordable. Highly recommend them.

Review 63 (2023-09-25 - Rating: 5)
I always call Doug and highly recommend them on the Neighborhood app regularly.

Review 64 (2023-09-19 - Rating: 5)
I recently had a water leak in my bathroom and Durbin Plumbing made repairs. While they were here, they discovered a water leak in my water heater. They are very professional and did a great job.

Review 65 (2023-09-20 - Rating: 5)
Always professional and pleasant to work with. Have only had positive experiences with them!

Review 66 (2023-01-19 - Rating: 5)
Family owned and locally operated. Quality service that makes you feel important. I appreciate their attention to detail.

Review 67 (2024-04-25 - Rating: 5)
Very kind and adorable!Thank you

Review 68 (2018-10-15 - Rating: 5)
They were quick to review the issue and make the replacement. Pleased with their service.

Review 69 (2023-09-19 - Rating: 5)
Excellent service!!!! I highly recommend this company.

Review 70 (2020-12-07 - Rating: 5)
As a new and first-time homeowner, I had several questions about items that were identified on our home inspection. Doug was kind enough to explain these issues to me and helped prioritize what needed attention. His service was professional, punctual and much appreciated! Thank you, Durbin Plumbing!

Review 71 (2022-01-31 - Rating: 5)
Durbin Plumbing went above & beyond for me! I had a water leak & Doug was determined to fix it before leaving my home. It was in a really tough spot to get to but that didn’t stop him. Im really thankful for their service & I would recommend them to anyone.

Review 72 (2021-03-29 - Rating: 5)
We have used Durbin a couple times now and they are so responsive and today was just a call about a 20 year old toilet that was leaking and Josh was so good, we knew we needed a new toilet and he got it installed today instead of us having to wait! He was quick and clean, great job!! Call Durbin for your plumbing needs!!

Review 73 (2018-01-11 - Rating: 5)
Replaced my water heater. Excellent workmanship and reasonably priced.

Review 74 (2019-06-08 - Rating: 5)
Great group of people! Thank you Tina for taking care of me, you made my day!

Review 75 (2018-07-10 - Rating: 5)
Josh replaced my toilet, wax seal, guts, and shut-off all within in about an hour, including removing the entire old system. He cleaned up any mess promptly, and sucked out all the old toilet water that was in my old commode. He was pleasant, courteous, and educational. A true professional. Thank you!!! This was his second time to my house- the first time he repaired my garbage disposal in about 15 minutes, again explaining why the system failed and educating me on how to prevent it on the future. Ask for josh if you need a plumber.

Review 76 (2020-08-13 - Rating: 5)
Very professional and would use them again and tell my friends of their work ethics.

Review 77 (2018-01-11 - Rating: 5)
Fast, friendly service at a fair price. I would highly recommend them!

Review 78 (2018-01-12 - Rating: 5)
Durbin Plumbing is the place to call for your plumbing issues!

Review 79 (2020-08-15 - Rating: 5)
Under home warranty they were good.

Review 80 (2018-09-20 - Rating: 5)
Awesome Company!Very friendly,honest and reasonable rates!

Review 81 (2018-09-20 - Rating: 5)
I wouldnt call anyone else for our home or business. And I have 2 plumbers who are close relatives. Doug and Tina and all of their staff have always been very professional with us. I see a lot of their negative reviews seem to be from working with home warranty companies. It makes me glad that we dont have a home warranty. I have had so many positive experiences with Durbin. My water heater went out. They were on their when the old one started spewing water all over my basement. I call Doug and he walks me through turning off the water to the water heater and he high tailed it to my house. When we had the flood several years ago I woke up to 4 feet of water in my basement. Our old sub pump decided that would be the day that it would die. I called Durbin at 6:30 am. There was a plumber at my house within an hour. Water gone in another hour, sub pump replaced in minutes.

Review 82 (2018-12-26 - Rating: 5)
I had some warranty work done was lil worried about the reviews I seen but I’ll tell you what the lady in office kept me updated almost daily got me in as quick as possible got me whole water tank an re piped that was old thanks again guys for your service