Bert Black - AC Heating Plumbing Electric

Located in Little rock, Arkansas

Address: 15924 Cantrell Rd, Little Rock, AR 72223, United States

Phone: +1 501-417-2165

Rating: 4.7

Services

Wheelchair-accessible entrance
Repair services

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-11-29 - Rating: 5)
Great customer service. They had my new heating unit installed and working the next day. The three installation technicians that did the install were very courteous and professional. Afterwards they cleaned up everything. I would highly recommend this company. Great job! I will be using them again for my AC tune up in the spring. A BIG ThankYou to the first technician that found the problem. He did a great job explaining the options available to me.

Review 2 (2025-01-03 - Rating: 5)
My heat was out and the temperatures are dropping into the 20’s in the next couple of days. Contacted Bert Black this morning and a technician was dispatched to arrive after lunch. Craig troubleshot my issues and had my heating unit up in short order. He was very knowledgeable, professional and personable.

Review 3 (2024-12-04 - Rating: 5)
Wonderful service! They were able to get a tech out, who is knowledgeable and polite, even giving you the name and picture of who is coming to your house. That way you know who to expect. They provided estimates and explained things thoroughly and what would work best in the future. John Tackett with Bert Black was incredibly polite and courteous and knowledgeable. You really cant ask for more! Absolute 10 out of 10!

Review 4 (2024-11-26 - Rating: 5)
My serviceman, John, arrived on time and was very knowledgeable on the brand of my heater. He diagnosed the problem within minutes. It was dark outside, and he worked with a flashlight in one hand and tools in the other. He made proper repairs, and thoroughly tested the unit before he left to make sure we were happy and satisfied.

Review 5 (2024-11-25 - Rating: 5)
The service was excellent. He went to extraordinary lengths to find the outdated parts for the plumbing fixtures and got them fixed. It saved us a fortune not having to remove the tile and completely replace the fixtures. Very well done!

Review 6 (2024-11-25 - Rating: 5)
I am very pleased with the service that Mr Bob Glover provided for me today. He very meticulously checked both heating systems and installed CO 2 alarms for the house. I feel very secure now that our house is in good hands with Bert Black and especially, Bob Glover.

Review 7 (2024-11-30 - Rating: 5)
I have used Bert Black for various projects including HVAC, water heater and some others. I have been pleased with their services. They also have reasonable prices.

Review 8 (2024-11-22 - Rating: 5)
Deante did awesome work. Helped with my issues. And he also found an issue that possibly could be a problem along them way and fixed it. Thanks so much.

Review 9 (2023-08-03 - Rating: 5)
Mr Tackett was very expedient and professional in getting my HVAC cooling to ice cold in my house!! In UNDER 1 hour! God bless all of you at Bett Black. Mr Tackett is a true ASSET to your group. Thank you.

Review 10 (2024-06-20 - Rating: 5)
The technician was very professional and knowledgeable. My mother felt comfortable. He even provided an estimate the same day. I would definitely recommend this company to anyone needing trustworthy people they can count on.

Review 11 (2024-12-13 - Rating: 5)
I had a great experience, my technician was Garrett and he was very professional. Answered all my questions and explained available options to find the right solution for me.

Review 12 (2024-12-17 - Rating: 4)
This company is the best go to for any HAVAC. Great service, reliable and love that their the EXPERT. Definitely RELIABLE service and emergency they are there.

Review 13 (2022-05-23 - Rating: 5)
I called Bert Black Service and they were able to schedule the service very quickly. Jason and his co-worker arrived today. They were on time and fixed the glass shower door. Great work and excellent prices. Would recommend!!

Review 14 (2024-06-27 - Rating: 5)
So it’s Sunday morning and it’s Father’s Day. Bob Cassis showed up at our door and spent three hours making a repair. He also showed us things that we could do to make our system more efficient. Not every company would send someone out on Sunday morning when he could have been spending time with his family. Bob just wanted to make things right. He is awesome! There is no question in our minds that we will call on Bert Black for all of our future HVAC needs. Thank you again, Bob for putting the customer first.6/16/2024

Review 15 (2023-08-14 - Rating: 5)
I recently called Bert Black maintenance company because my existing heating and air company was non-responsive and wouldnt respond to my air conditioning needs over the period of a couple months.When I called Bert Black I talked to Tony who was very professional, listened to my requests, and helped get me set up with a service contract. He was able to get me scheduled for the following day. When my appointment was scheduled I got a text message confirming the appointment.The next morning I got a text message from Bert Black providing the name and photo of the technician, Garrett, who was on his way to my house. Garrett was professional, courteous, and respectful during the entire appointment in which he worked on the 3 units we have. He started work on the inside so that he wouldnt bring dirt inside. His explanations and advice about my air conditioning systems were very clear and helpful. After he left, the units that was having a problem started working much better.I cant say enough good things about my first experience with Bert Black. For years my friend had a maintenance company, but he retired a few years ago. The other company I used since then has been good, but in the last few months stopped responding to my calls. I had known about Bert Blacks good reputation, and Im so glad I called them. They are a little more expensive than the previous company I used, but I think its worth it for a company that I can depend on and that does excellent work. I am using them for my other locations and highly recommend them!

Review 16 (2024-05-03 - Rating: 5)
Had a floor socket short out in my living room, Bert Black was my first call for an electrician. They offered me same day service and arrived on time for the appointment, and had the problem resolved in a very short time. Technician was friendly and courteous and knowledgeable and they offer a 30 day warranty on their work. Give Bert Black a call when electrical issues arise.

Review 17 (2024-12-13 - Rating: 4)
Bert Black is the most responsive and reliable company I’ve ever used. They always come through and especially in times of crisis.12/24 update. I am sorry to report that with changes in their company that affects my company I can no longer say that the above is true of them.

Review 18 (2024-04-20 - Rating: 5)
Bert Black Plumbing from Pine Bluff did a great job. They didnt mind getting their hands dirty and actually digging to look for my water leak problem. Got leak fixed + they looked for a way to add an additional line and got that job completed also. Fast service was completed in 2 trips and they always notified me when they were on the way.Thanks again to Steven Ray and his apprentice Ryan.

Review 19 (2023-12-06 - Rating: 5)
I knew when I bought this house that both units were old, 2004 and older. When John came for my maintenance check I was not surprised that the oldest AC needed replaced. I asked for quote to replace it all at once. Could not be happier. John and all the technicians were hard working, professional and courteous. They installed all the units starting the next day. The price was the best of 3 quotes and with multiple years of parts and labor warranty. Thank you Bert Black team.

Review 20 (2023-11-01 - Rating: 4)
Ive been a customer for a long time. I was a little disappointed to pay $500. to have coolant, for that size unit, when other companies service units of the same size for $200. less. I thought having a membership allowed a discount on cost of service, when needed. At least it did when I 1st purchased the membership. However, over 6 to 12 years on my home and my mothersBert Black has always given impeccable service. I have and will continue to recommend Bert Black.Thank you.

Review 21 (2024-12-23 - Rating: 5)
Lacy is always very thoural Always polite and friendly Very satisfied with her service!

Review 22 (2023-06-27 - Rating: 5)
Bob Cassis is amazing! He was early, efficient, kind, professional, respectful, identified issues we knew we had but didn’t know could be fixed! Offered solutions that were affordable. He got a quote back to us within an hour. I 100% recommend him!

Review 23 (2023-07-22 - Rating: 5)
I called about noon and was set up to have Adam come out that same day and do some maintenance and check on our sub-performing air conditioning system. After few checks and test it became apparent that perhaps maintenance is not going to result in our 12 YO system working well in the long run. Therefore we discussed installing a new option and by the end of the next day Ben and Seth I believe installed both in side and outside unit by early afternoon. I was very pleased to have this completed in such a short time span. All (new thermostat) and other details were well explained before wrapping it up. I signed up for a maintenance contract and look foreword to not having no miss any maintenance again.

Review 24 (2023-10-22 - Rating: 5)
The mechanic arrived in the time frame given in an email. Nice Guy, great A/C Guy, the most thorough check-up I have had in my life. He did not mind me watching him work. I thought it was a little pricey but I was very pleased.Jim

Review 25 (2023-08-01 - Rating: 5)
We had an emergency and were put into the schedule very quickly. Garret was professional and friendly. He took his time to thoroughly inspect and diagnose our system and gave us several tips about how to avoid this problem in the future. I highly recommend Garrett and this company!

Review 26 (2023-08-21 - Rating: 5)
Scott was very professional got right to business and took care of my until. I have already started to calling my associates and neighbors. I am giving out the phone number to Bert and Black as I speak, to a homeowner as well as a land lordd he should be calling soon along with others. You all came highly recommend to me and you guys did not failed the test. It was good doing business with you all and you all have me as a life time customer as of today. Thanks Scott for the job well done

Review 27 (2023-08-03 - Rating: 5)
Adam was awesome. I messaged Allison and they had Adam out within a few hours. He was super polite and went above and beyond to make sure we were taken care of!!! 10/10 would most definitely recommend. Unfortunately I do not remember the other gentleman’s name but he was great as well.

Review 28 (2023-08-27 - Rating: 5)
Bert Black heating & air is an honest and trustworthy company. My air stopped working on a Saturday at 5:00. They sent John Tackett out to repair it and he did a great job. They had my air back up and working in less than 3 hours after my first call to them.

Review 29 (2023-07-31 - Rating: 5)
Bob is amazing!!!! Easy to communicate with, personable, punctual, funny, knowledgeable, and very kind. He went above and beyond to make sure our air flow was efficient in this heat! He even gave us some advice about other details of our house needing attention, unrelated to his job! We 100% recommend Bob!!!

Review 30 (2023-09-27 - Rating: 5)
This company serves its community well, my mom is elderly in HSV and they treat her with respect and great service. Alex specifically willing to come over on a Sunday during an AC emergency! Easy decision to have my mom’s unit replaced with these guys, quick and high quality.

Review 31 (2023-09-04 - Rating: 5)
Seth was super: knowledge &Courteous. Stayed focused on the job, and took time out to give explanations. Eth gets 5 stare. Bert Black company gets 1 star. Customer service is poor. They got 1 star because they did send someone out. I like nothing about the business except the tech. He was professional, on time, responsive.

Review 32 (2023-07-14 - Rating: 5)
Seamless start to finish experience from receptionist/scheduler to service tech (Garrett) arriving when they say with problem explained and resolved for a price you know is consistent, if not less, than solution provided. Garrett was personable and professional and obviously knows his trade.Most service call business could learn a thing or 10 from BertBlack.I have never had a negative experience with this company and will never call another HVAC company in LR metro other than BertBlack.

Review 33 (2023-07-28 - Rating: 5)
Called late on a Friday, 100 degree heat. They had a technician at my house within the hour. Bob was professional and knowledgeable. Addressed my cooling issues, and gave solid recommendations for a service plan/routine going forward. Have used Bert Black for plumbing and electrical in the past. First experience with their HVAC service. They’re my one call for any service from now on!

Review 34 (2023-09-06 - Rating: 5)
Mr Tackett was very kind and professionalHe had our air conditioning up and workingQuickly. We have used this company for years and always been pleased the work you provide.Thank you,Bessie Smith and Susan Smith

Review 35 (2023-07-28 - Rating: 5)
Accidentally had end of day HVAC issue (upstairs & I don’t go up there much) and they were able to get me in before it was after hours time. Fixed and we’re getting cool now. Garrett is great and easy to deal with.

Review 36 (2023-08-05 - Rating: 5)
Kenny was very good and explained the problem with my unit.He even had the office to send me an application for getting a new unit installed.My Sister just passed and he showed sincere sympathy.I give him a 5 star rating.

Review 37 (2020-12-18 - Rating: 5)
I was very impressed with the service. I received both emails and text messages confirming the appointment, and when the technician was on the way. They showed up on time, when they said they would. The service technicians were very professional, and were able to take care of our needs with no issue. Overall, we had an excellent experience and we will definitely use Bert Black Service Companies again.

Review 38 (2023-06-27 - Rating: 5)
We’ve used Bert Black to service our HVAC system for several years and recently they replaced our old units. Bert Black as company communicates well, works efficiently and their employees are always courteous. They also have gone above and beyond normal service. We had an issue with the copper tubing having been run across a walkway in our attic by the original HVAC company who did the initial install. The guys at Bert Black corrected this issue and another issue where the original company had cut corners. I feel more confident in using Bert Black now than ever before. I never felt like I was being high pressured to spend more on extra things. They saw a couple problems and fixed them. I felt like they were making things “right”.

Review 39 (2022-07-19 - Rating: 5)
Excellent, professional & friendly service techs (especially Justin) were a pleasure to work with

Review 40 (2023-07-31 - Rating: 5)
Technician was amazing, got to the problem quickly and also efficiently! But with all due respect these fellows deserve top pay for how amazing they are! Highly recommend Mr Scott and his team!

Review 41 (2023-08-18 - Rating: 5)
Scott was the repairman who serviced us and was very kind and respectful. He gave us the best price he could and it only took about 15 minutes to fix it. Thank you so much!!

Review 42 (2023-06-29 - Rating: 5)
Brad was very nice and professional. He was timely and proficient. He explained all the issues with our generator and his recommendations for future use. Highly recommend Bert Black

Review 43 (2023-10-03 - Rating: 5)
We had our heat check up done today. We were told when they would arrive, who our tech would be. Our tech John showed up on time and was friendly and professional. Thank you guys for being such a great team.

Review 44 (2022-06-22 - Rating: 5)
The technician arrived promptly and was very professional and courteous. He seemed very knowledgeable about the issue with our tankless water heater and fixed the problem and gave us a good suggestion. And the total cost seemed fair for the service call and length of his work.

Review 45 (2021-12-01 - Rating: 5)
To echo other glowing reviews, I received great service from each part of this organization I dealt with. The setup of the appointment was easy, I was able to add notes later for my technician to see. Steve Cook came out in the early part of the time slot. He was exceptionally professional, knowledgeable and took the time to explain what was going on. Great work!

Review 46 (2023-07-17 - Rating: 5)
A picture of the Technician was texted to me along with the notification of his status of traveling to my location. Arrived a little early, listened to my history of the unit, accurately diagnosed the issue and had the part I needed to fix it. They will be my go-to in the future.

Review 47 (2023-05-24 - Rating: 5)
The technician adam call to inform me he was on his way plus he on time . Very knowledgeable andprofessional he explained everything he was going to be doing. Told me about what the cost would be to get my upstairs unit running again. I totally enjoyed this experience it was amazing. This is a AC company I would recommend and use again. Thanks guys.

Review 48 (2023-06-07 - Rating: 5)
Had been dealing with another HVAC company through my home warranty for 5 weeks trying to get my AC fixed. After 3 visits and several component changes, it still was not working. Gave up on them and called Bert Black based on a recommendation from a colleague. Bob had the problem resolved quickly and even checked other minor maintenance items to ensure I was good to go. Two thumbs up for Bob and the entire crew at Bert Black. Will definitely use them for all my future HVAC needs and recommend them to anyone needing HVAC repair. Thank you for bringing the cool.

Review 49 (2023-09-13 - Rating: 5)
Alex did a wonderful job performing the fall service. There was a small potential issue he explained thoroughly and in understandable terms. Very professional and always on time.

Review 50 (2023-08-15 - Rating: 5)
The service tech came on a Saturday and found the problem with a/c not cooling in house. It will require another visit but Johnmade a temporary fix until a part is made.This will require another service call.John was very professional, explained the problem, very knowledgeable. I appreciate the prompt response from Bert Black.

Review 51 (2023-05-26 - Rating: 5)
Bert Black replaced the outdated florescent light fixtures in my office. They were very professional and courteous. They were here on time and completed the job at hand rather quickly. I highly recommend Bert Black.

Review 52 (2022-08-17 - Rating: 5)
Would definitely recommend this company to anyone! HVAC replacement. Very competitive pricing and very prompt service.Justin and team showed up only a couple of days after quote to install and did it in a professional and timely manner! Very happy with the job and professionalism!

Review 53 (2022-06-16 - Rating: 5)
Garrett came and was very professional and was able to fix the system and did a excellent job. In record time and had the air conditioning up and running within a hour. Bert and Black are a honest company and was able to fix it and not just say we needed a new air condition!! Way to go Garrett!!!

Review 54 (2022-07-15 - Rating: 4)
Not happy with this company at all. Had outside faucet leaking. Plumber who showed up had never heard of brand of faucet I had. Was told would need to replace entire faucet. He gave me estimate of job which I agreed to. Was told he was going to try to find this brand of faucet to save me several hundreds of dollars and would call Me in a couple days or I should call them if I didnt hear from him. Was also told I would not be charged another service fee if they did job. I waited a week to give him plenty of time. He didnt contact me so I called, was told the plumber would call me, he never did. Guess he just wanted the service fee and not the job. Called different company today and job completed 2 hours later. Will not use or recommend this company.Edit to update. I was contacted by Jason the general manager today and was pleased with his response and apology. Great customer service by management. I will consider using this company again in future when/if needed. Thank you Jason for reaching out!!

Review 55 (2023-02-15 - Rating: 5)
Had a new heat pump installed by these guys. Absolute professionals. Other companies told me some of my attic trusses would have to be cut and scabbed back on to install the new unit.Thankfully, these guys knew what they were doing and avoided that. I couldn’t be happier with the quality of work and speed of service.

Review 56 (2020-12-14 - Rating: 5)
Ive had great experiences with Bert Black Service over the years. The workers have always been kind and courteous. They show up on time and complete the work quickly. Ive called them in an emergency for both a water main break in my front yard and for frozen pipes, and they handled those jobs quickly and efficiently. I would strongly recommend them and will continue to use them.

Review 57 (2021-12-15 - Rating: 5)
Just had my heating checkup. Especially want to say thanks to the tech--very friendly, very professional, willing to wear the mask with no comment or eye rolling. Liked that he went through each component and told me how it performed after the check. Been using these guys a long time. Generally excellent work, although probably not the cheapest folks in town. Ive gone elsewhere on occasion, but I always come back!

Review 58 (2024-09-18 - Rating: 5)
Garrett Johnson, from Bert Black, did an excellent job fixing our air conditioning issues. He was very polite and patient, and made sure to lay out the cost of each option up front. I highly recommend using them, and they are who I will continue to use in the future

Review 59 (2022-12-19 - Rating: 5)
Always Quick service time, VERY professional, knowledgeable and kind .Had an emergency today my thermostat was OFF . And the heat was 75 and climbing! We keep out heat low at 67 or so and it was HOT in this house , they worked us in replaced the thermostat and checked our unit ! You cannot go wrong with Bert Black! And as a bonus my cats loved him!lol

Review 60 (2023-09-27 - Rating: 5)
Mr. Cassis was very knowledgeable, prompt, and efficient. He was very pleasant to have around. We appreciate his promptness and help every step of the way. He went the extra mile for us.

Review 61 (2021-03-05 - Rating: 5)
These guys are exceptional. Never had such high quality and speedy plumbing work done. Can’t recommend them enough.Had an old hot water heater start leaking and had it replaced the same day as the assessment. Unit was dropped off quickly and a team came soon after to install it.Very professional and friendly! Will use them in the future for any plumbing needs

Review 62 (2023-10-08 - Rating: 4)
Overall, a good experience. The plumber was o er an hour late for the leak detection appt., so that was not cool. But the repair went well, and was finished in a day.

Review 63 (2023-08-11 - Rating: 5)
I highly recommend Bert Black Service Company. Your time is valuable and they are great to communicate when they will be there and they arrive on time. Very professional and knowledgeable service technicians. Theyve handled all my HVAC needs for many years and Im glad to recommend them!

Review 64 (2021-03-04 - Rating: 5)
Called and got an appointment within a timely manner even though it was the week after the snow storm but they were great to get us in as quick as possible so my elderly mother wasn’t without water for longer than necessary. They were running behind but called to let us know and the repairman showed up at the new time, on time! Would definitely recommend Bert Black and will call them again if I need other plumbing needs.

Review 65 (2023-05-02 - Rating: 5)
Milan was hired to install a gas line for our pool heater. He was punctual, professional, and knowledgeable at a fair price. The actual job was just as pleasant as the quote. I’ll also be using their electricians to add a sub-panel for the pool equipment later this week.

Review 66 (2023-07-20 - Rating: 5)
Our 99yr old Grandmas AC was not functioning properly. The temp was 80 degrees in her home. The staff at Bert Black was very professional & quickly scheduled a technician. They texted a photo of the technician before the appointment. Which was very much appreciated! The technician Scottie got straight to work troubleshooting the problem! He solved the AC problem quickly! THE COLD AIR IS BACK!! HALLELUJAH!! TREMENDOUS THANKS SCOTTIE FOR YOUR REPPORT & UNPARALLELED PROFESSIONALISM! BERT BLACK HVAC IS OUR RECOMMENDATION FOR ALL OUR FRIENDS & FAMILY!!

Review 67 (2023-09-13 - Rating: 5)
In the extreme heat our HVAC system failed at about 5pm. We called and Alex was here within an hour. All fixed and good to go in another hour. Very satisfied.

Review 68 (2022-11-12 - Rating: 5)
WOW! The plumber that came for diagnostics, plumbing pipe repair and to install a HW heater was THE BEST, I’ve ever worked with!! 👏🙌👍. After assessment, knew exactly what work and materials were needed. Focused on completing the work, which took 3-4 hours. Zero personal phone calls incoming or outgoing. Gotta love that!!! I was His only customer during this time. What a nice and talented person. HIGHLY recommend Milan for ANY plumbing needs.Anyone who can bear hug a 40 gallon HW heater and remove it from the home will always have a place on my team. Clean up was great to.. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Review 69 (2023-07-03 - Rating: 5)
Alex did such excellent and thorough work. Signed up with annual program with great confidence. So refreshing and exceptional to see very competent and detailed work. Thanks Alex and BertBlack

Review 70 (2022-11-03 - Rating: 5)
Despite having a few hiccups on the initial services Bert black stood behind their work and went above and beyond to make things right. We sincerely appreciate their professionalism and efforts to maintain a good reputation.

Review 71 (2022-08-31 - Rating: 5)
Steven came to replace a few light switches. He was fast, knowledgeable, friendly and made sure the area was clean and stuff put back in place after he was done and did a great job. Definitely happy with the service.

Review 72 (2022-02-07 - Rating: 5)
Sam Cobb was an excellent technician. Very professional and knowledgeable. We would highly recommend their service. We even signed a yearly service contract which actually saves us lots of money!

Review 73 (2022-08-05 - Rating: 5)
My technician was prompt, polite, and thorough. I like how he explained everything to me and showed me the problems my AC unit was having. He also made sure I was on board before he started any repairs. I will use Bert Black again.

Review 74 (2018-12-28 - Rating: 5)
I love the Bert Black Maintenance Company! I called at 7 AM about my hot water heater and Scotty was here, fixed the problem and was gone by 8:15! We’ve been using them for years for our heating, air-conditioning, electrical, plumbing, and more! I highly recommend this company. They are very reliable and very fast with fair rates. I also recommend their maintenance contract where you get discounts for parts and biannual checks on heat and air.

Review 75 (2023-08-21 - Rating: 5)
Update June 22, 2022. Excellent! One call does it all! Same day service !!! for plumber to check and replace 17 yr old gas hot water heater which konked out this morning. After discussion with service technician, Kenneth, it was an easy decision to replace it. He got us all the information in advance & worked up the cost so that we could make an educated decision. Then he confirmed the order and got us taken care of ASAP. Kenneth was the same guy who had done some other plumbing work for us, knew his stuff, professional & knowledgeable. They had a Rheem (like we’d had before) in stock, could get it & install Today! The other guy who worked with him was also knowledgeable and a straight-shooter, which we so appreciate. And the hot water heater is in the attic - asking them to go up there on a 100 degree summer day was torture! Thanks Once Again, BB.Previous post:Same day service for plumber to diagnose & repair gas hot water tank. Judy in office was so nice, caring and professional. Service guy was great, really knew his stuff. We also use Bert Black for our HVAC maintenance - annual contract is reasonably priced and the office is great to call to schedule with the seasons. Highly recommend.Update Aug. 2023Thanks to plumber Josh Daniel, 2023 for the work he has done at our house this summer on hot water heater and sump pump.Kudos to Bert Black Services - The annual service contract is a no-brainer - worth every penny - on call 24/7, prompt, customer-oriented. Trained technicians.Highly Recommend.

Review 76 (2021-02-14 - Rating: 5)
Bert Black did a great job! Robert the technician had a great attitude and was very knowledgeable. It was really nice to receive a text message with the technician information and picture prior to arrival. Not only knowledgeable but professional, curious and respectful! Thanks!

Review 77 (2021-04-02 - Rating: 5)
I had my yearly air conditioning maintenance. It was absolutely the bestservice that it has had. Adam explained so much to me about my 20 year oldunit. I have used Bert Black for several years and I recommend them for your heating and air conditioning. They area full service company which I will try when I need these other services such as plumbing.

Review 78 (2018-11-26 - Rating: 5)
Would highly recommend. We had a water heater go out on Saturday. Called Misty at 8:00am Monday morning they had a technician at my house by 11:00am. The technician was very knowledge and polite. Had the job completed within an 1-1/2 hours. I have been in the electrical service business for 15 years and Bert Black Sevice Company is very professional.

Review 79 (2020-07-28 - Rating: 5)
Bert Black is very professional, friendly and affordable. I love that BB uses technology to communicate about upcoming appointments & send estimates. Any person that I have come into contact with (whether that be a phone call into the office a technician or the owner) at BB is always accommodating- no matter the issue or the heat index in Arkansas, they are always kind and responsive. Bert Black makes home maintenance a breeze!

Review 80 (2023-05-26 - Rating: 4)
Technician was personable and friendly, communicated well. He fixed the vents and even provided another solution to make sure the air circulated properly in the bedroom! Great job!

Review 81 (2023-07-07 - Rating: 5)
We are from out of town. Arrived at our Hot Springs house on Friday afternoon to no AC. Called at 3:30 pm, tech was here before 5, he worked non stop for 2 hours and was able to identify the problem and get it repaired.

Review 82 (2023-07-11 - Rating: 5)
Service on Generac generator is wonderful. Thank you for being prompt. Steven Cook did a wonderful job repairing the electronics in our generator. He powered off electricity and generator came on. He checked inside and saw fridge, stove, lights and said all is good. Reset electricity, generator went off as it should. Checked the board and it was a good. Very pleased with service Steven Cook has given this customer. He answered all questions in a courteous manner. He gave additional information when asked about ac maintenance plan. Thank you again Steven Cook and Bert Black Service Company for all that you do.

Review 83 (2021-11-15 - Rating: 5)
Since making my service appt, I received several very helpful automatic notifications via text. Ex. confirming my service request, reminder a couple of days in advance of my appt and the morning of AND I was really impressed when I received a notification informing me of which technician would be coming out to evaluate my HVAC with HIS photo! The technician was very professional, courteous and helpful. After writing up and paying, he sent a digital receipt with the notes from the service call to my email address. Definitely WILL use again.

Review 84 (2023-07-07 - Rating: 5)
Brad was very informative and knew immediately what was going on with our generator. Set up a maintenance contract on the spot and scheduled an appointment for next week.

Review 85 (2021-06-10 - Rating: 5)
I had my whole unit replaced today. Robert came out a week or so ago and told me that we really need a new unit. He took some pics and and was prompt about getting back to fix the problem. He and his crew stayed all day to make sure everything was done right. Very friendly and professional!! Thanks again!

Review 86 (2021-10-26 - Rating: 5)
We used this company to replace the water heater at our business (Hodge Orthodontics). They got out to us very quickly to get the issue figured out and resolved and were happy with their service. Would highly recommend and will be using for future needs with our company!

Review 87 (2024-11-13 - Rating: 5)
The guy was really chill and explained it plainly.Very helpful

Review 88 (2017-02-28 - Rating: 5)
I started out using Bert Black for my personal residence and have since moved on to use them for my business as well. The fact they are a full service company offering plumbing, hvac, electrical, etc has allowed me the ability to use ONE company for my needs. Always on Time, Always priced competitively (I used to bid out my projects), and Always done right. I have and will continue to recommend Bert Black to my friends and family. I am always surprised how fast they are able to get a technician out to me when I call. Every time I think its going to take longer and its never as long as I think...

Review 89 (2020-12-21 - Rating: 5)
Bert Black is always responsive and very helpful. My heat went out and they were there the next day to diagnose the problem and had the new unit installed within a couple of days. I would recommend them to anybody and everybody. Thank you BB for your service!!

Review 90 (2023-08-28 - Rating: 5)
Technician arrived on time. Quickly found and repaired issue with my heat pump. Technician was friendly and professional and seemed to be very knowledgeable.

Review 91 (2019-10-18 - Rating: 5)
Called Bert Black today because my furnace was not heating. Brad, the technician, came in on time. He is polite and very knowledgeable. It only took him 10 minutes to figure out and solve the problem for me. I am happy with todays experience, and would definitely use Bert Black in the future.

Review 92 (2023-08-02 - Rating: 5)
Great service. The technician was on time, courteous, and very professional. The work was completed quickly. Highly recommend this company.

Review 93 (2023-09-04 - Rating: 5)
Harvey was awesome. He spent an entire day fixing a problem caused by another technician. We truly appreciate his efforts.

Review 94 (2023-09-08 - Rating: 5)
Called to get ac repaired. Alex came out the next day and replaced the capacitor. Alex was very courteous and professional. Thank you Alex for getting my AC working.

Review 95 (2023-09-18 - Rating: 5)
Nykel was incredibly helpful, professional and knowledgeable. He quickly resolved our plumbing issue with phenomenal service.

Review 96 (2023-09-22 - Rating: 5)
It was a pleasure to have Harvey to do the job for me. He knew hís job and replaced the ballasts in two fixtúres. I would be glad to have him for electrical work in the future.

Review 97 (2024-03-15 - Rating: 5)
They went above and beyond for me getting a shower leak behind the wall fixed. They stand by their work, professional, and communicated well with me on the solution

Review 98 (2021-02-15 - Rating: 5)
The owner and tech were life savers! Our heat started in the middle of a serious snow storm. Thank goodness they responded or we would not have heat for at least a week! All my service needs are going to Bert Black!!! Thank you!

Review 99 (2021-02-25 - Rating: 5)
Thank you for sending my favorite technician, Alex Brown. Hes the only one I want to work on my AC/Heater unit. He is honest, trustworthy, professional, patient, and kind. I very much appreciate his service. He has my respect.

Review 100 (2022-03-28 - Rating: 5)
I love Bert Black service people! Friendly, knowledgeable, and they actually care if it’s done right. You don’t find that quality in very many companies anymore. It’s worth more to me than the price.

Review 101 (2021-10-21 - Rating: 5)
The young man was so professional and courteous. A credit to the Company. He carried out his maintenance check and I would not hesitate to recommend his company. We will be using this company for our a/c and heating services.

Review 102 (2023-09-22 - Rating: 5)
Professional service timely. And Alex is a very personable technician. Bert Black is a good value.

Review 103 (2024-11-08 - Rating: 5)
Ryan was very thorough and professional.

Review 104 (2022-08-29 - Rating: 5)
We had prompt, polite, and professional service from Bert Black’s plumbing technician Kenneth Harper. Five stars. Highly recommend.

Review 105 (2021-02-20 - Rating: 5)
They were very responsive to our plight. We had been without water for 6 days & have our 94 year old mother living with us. They considered us an emergency case. Judy was always so kind & empathetic when you spoke with her on the phone. Kevin & the young man who accompanied him were very pleasant & got the job done. In addition, they send you a picture of the person prior to them coming to your home. Such a relief to have running water.

Review 106 (2019-05-30 - Rating: 5)
I got home late Friday night and my house was 80 degrees while set at 70.. Not knowing a lot about AC units, I started googling hoping to find an easy fix. Going on 2 am and it is still hot as heck and the battery on my headlamp was going dead and decided rather than continuing to try I would call it a night and continue the battle in the morning. Next morning in the daylight same problem with what I ran into the night before. It is Memorial day weekend and with family members in the real estate business I called them to see what they thought the issue maybe and who they recommended to call. I got a call back from Bob and he was great to speak with off the start, he walked me thru every step or solution I had tried the night before without any hesitation. He explained stuff so that it actually made sense, and seemed more like a help line or like I had called a friend. I have never dealt with any service company whos job is to service try and walk a client thru solving the problem the way he did, much less on Saturday of Memorial Day weekend. Not sure on his position with the company and he does not know me from Adam, but hands down the experience was one that has me writing a review which I dont . They have my business and I will refer them to anyone who needs something done.

Review 107 (2018-01-10 - Rating: 5)
I couldnt be more pleased with the quality and professionalism of the WHOLE team at Bert Black! From scheduling with Misty, to the plumbing, electrical and carpentry work. What a great company with a happy and kind team of craftsman who know their stuff and wont leave a stone unturned. I would 100% recommend!

Review 108 (2022-07-21 - Rating: 5)
Chris Parrish was wonderful! He was very professional, thorough, and did everything is a timely manner. I will make sure to ask for him every time.

Review 109 (2024-08-19 - Rating: 5)
It took awhile to get here after the notice he was on his way, says he got rerouted so had to turn around besides that he was courteous and professional did a good job. not happy with the price but who is.

Review 110 (2014-05-07 - Rating: 5)
Ive used Bert Black for everything from heating and air to construction! I sell real estate for a living and I dont worry so much about the dreaded home inspection, because I know one call to Bert Black Maintenance will take care of everything and at an affordable price. Their technicians and repair crews are licensed and bonded and if they make a repair and youre not satisfied theyre back in a flash! Great bunch of guys by the way!!

Review 111 (2022-06-06 - Rating: 5)
Very professional. David helped me replace one of my outside faucets. The job was nicely done. Will definitely use their service again.

Review 112 (2022-10-03 - Rating: 4)
Technician was courteous and arrived on time. He identified problems and offered solutions. Prices was a little outside my comfort zone though

Review 113 (2022-11-07 - Rating: 5)
He came, he reviewed my heating unit to make sure it was safe for the winter, and he left. Quiet, respectful and did his job - THANK YOU and would recommend to anyone.

Review 114 (2022-04-01 - Rating: 5)
This is the second time I’ve used Bert Black Company Services. I appreciate the professionalism and quality services. Thank you to service tech Mr. Kenneth Harper for taking care of my plumbing water line and drain issues.

Review 115 (2022-09-21 - Rating: 5)
We have used them for HVAC & Plumbing service calls and both gentlemen were professional and knowledgeable. We are very pleased with their service and will use them going forward.

Review 116 (2022-02-24 - Rating: 5)
These guys were VERY responsive. Had a sewer issue and they jumped on it quickly. Two other plumbers said they “didn’t have time” for and emergency. I will use Bert Black Service Company again!

Review 117 (2021-02-17 - Rating: 5)
Bob showed up on time and ready to get our heat fixed! We called a few other places and no one had workers out because of the snow. Thanks to him we won’t freeze to death during this random cold front.Thanks Bob!

Review 118 (2023-10-03 - Rating: 5)
Bert Black AC HEATING PLUMBING ELECTRIC were so friendly and easy to get the job at hand done thoroughly, within a timely manner and done right.

Review 119 (2018-06-21 - Rating: 5)
My air conditioning was a sorry contractor-grade 6-seer system that likely would have died this year. I had Bert Black Companies install a new Amana heating/cooling unit in April, 2018. I COULD NOT BE HAPPIER! This is the first time since we have lived in this house (since 2006) that MY HOUSE STAYS AT THE TEMP I SET IT in the full heat of an Arkansas summer! Most summer days until now, my house would be set at 72 and it would run 100% of the time and only fall behind (usually getting to 78 before finally...possibly... getting back to 73 overnight). I set my new unit at 72, and it STAYS at 72. I am literally amazed. Kenneth did a great job sizing the system (stayed with a 4-ton but bumped to a 20-seer) and changed my blower from a 2-ton to 5-ton and it is magical. Seriously. THANKS for a great install and a great experience!

Review 120 (2021-06-26 - Rating: 5)
Bob to the rescue after our downstairs a/c had a moment! We called Bert Black and we are very happy we did. We will certainly be using them again! Thank you Bert Black, from the Aaron Davis family.

Review 121 (2021-03-20 - Rating: 5)
Always arrive when they say and very professional service persons. They fixed my A/C last year and I signed a service contract after that because of their professionalism. I will also be calling them for any plumbing issues I may have.

Review 122 (2021-06-23 - Rating: 5)
Bob Cassis is why we continue to use Bert Black. Has always been highly professional, straightforward and suggestive as to services that Bert Black offers which would help our HVAC get a full life time of use for us.If your calling anyone else, your wasting your time and money.

Review 123 (2023-08-04 - Rating: 5)
We highly recommend Bob! We had an emergency and were put into the schedule very quickly. Bob was professional and friendly.

Review 124 (2022-07-28 - Rating: 5)
The staff are always interested in solving the problem and are pleasant to work with. Have always had good experiences with the regular maintenance checks, installation of new system and with repair needs.

Review 125 (2023-07-22 - Rating: 5)
I will be using Bert Black plumbing because they care the technician Alex came on the weekend when no one else would and solved the problem that had with my AC unit and I love that.

Review 126 (2022-10-10 - Rating: 5)
Our technician, Alex, is the best! On time and professional. We renew our annual maintenance agreement every year because of his service.

Review 127 (2018-12-19 - Rating: 5)
Use Bert Black to install a new NEXT smart thermostat. The installer arrived on time and installed the thermostat successfully and then spent some time to help me set it up. Very professional and courteous individual.

Review 128 (2022-03-14 - Rating: 5)
The technician was on time and very professional and friendly. It took him no time to diagnose my electrical issue. I was very pleased with the outcome. I will use them in the future.

Review 129 (2014-05-06 - Rating: 5)
Professional, courteous and hard working. Ive had HVAC, Electric, Painting and many other general maintenance items done around my home. I really feel like they are want to help with whatever the job or project is. Excellent Service Company!

Review 130 (2023-09-25 - Rating: 5)
He was the 3 rd guy here this year and he was the best he knew what was wrong. He needs a raise. Lol very efficient thank you so mich he change my thermostat

Review 131 (2023-03-06 - Rating: 5)
They were here to check out my AC to make sure it good go!They are always on time and make sure ever unit is clean and good to go! Always professional and helpful!Well done! thanks Freddie

Review 132 (2021-05-12 - Rating: 4)
Service man was extremely efficient and knowledgeable about the whole process and informative to explain the problem and process to fix..!! His experience was a joy to have to make you feel comfortable to speed money.! Lol Kenneth H.

Review 133 (2021-03-18 - Rating: 5)
Great team! Very respectful of property. They send alerts to let you know their team member will be arriving at your home. Would recommend their company.

Review 134 (2022-08-22 - Rating: 5)
Justin and Trent were super knowledgeable and friendly. These guys really know their stuff and are easy to talk to. They explain everything very well

Review 135 (2023-07-10 - Rating: 5)
James did a great job and I would have him back again in the fall when they are scheduled to check my furnace.

Review 136 (2023-09-01 - Rating: 5)
Did a detailed check from the transfer switch to the generator. Pulled full maintenance. Oil/filter, spark plugs, battery terminals, air filter, clean unit. Excellent contractor.

Review 137 (2021-08-27 - Rating: 5)
We called after hours and they sent Alex out before noon. Alex was knowledgeable and replaced the part and had our air blowing cool at a reasonable price.

Review 138 (2021-06-30 - Rating: 5)
Annual A/C checkup. Alex did a great job and explained everything very well. He also set an appointment to repair my leaking plumbing.

Review 139 (2023-07-27 - Rating: 5)
This company always gets it done. Garrett the technician was great. Had us back up and running in no time

Review 140 (2023-08-07 - Rating: 5)
Super nice, professional and skilled. Solved our AC issue quickly. Highly recommend Bert Black and Garrett.

Review 141 (2022-12-15 - Rating: 5)
These guys always do an amazing job. This is about the 3rd time they’ve came and worked on the house I’m renting thru Callahan and they are great!

Review 142 (2021-02-19 - Rating: 5)
The repairman was on time and fixed our heating unit in a very short time.We appreciate the service we have received since Bert Black became our heating and AC service company,Thank you.

Review 143 (2023-07-29 - Rating: 5)
Bob was extremely nice and professional- he was able to locate and fix the problem immediately. Would definitely recommend.

Review 144 (2023-06-29 - Rating: 5)
Alex was top notch in his professionalism and explaining exactly what had to be done.Was actually a pleasant experience. Thanks Alex

Review 145 (2023-08-15 - Rating: 5)
They responded to my call and assigned a time frame that I could work with. He was quite prompt after calling to inform that he was on his way.

Review 146 (2023-01-10 - Rating: 5)
Justin I believe his name and another gentleman came and fixed my heat within 30 minutes. Professional and skilled guys!

Review 147 (2023-08-24 - Rating: 5)
Alex told me what he was doing and what he was going to do. If I had questions he answered them . He did a have good job

Review 148 (2022-03-22 - Rating: 5)
Great price on installing a Tankless water heater. They were on time, courteous, and got the job done perfectly and quickly. Great experience.

Review 149 (2021-06-28 - Rating: 4)
I used Bert Black service company and they got my air back up and running. There were many delays (on their end) but they finally got me up and running and I am grateful for that. I would use them again.

Review 150 (2019-01-15 - Rating: 5)
Excellent, courteous service. Eugene diagnosed the plumbing issue and had it fixed in under an hours. I will use Bert Black Service Company again.

Review 151 (2021-02-17 - Rating: 5)
Bob is the technician who did the repair. He did explain me and fix the problem. It is A temporary fix they will be coming back next week when weather gets better.Good thing heat is on.

Review 152 (2021-08-20 - Rating: 5)
The entire experience was great! Adam was absolutely a pleasure to deal with, and he made sure everything was to our satisfaction prior to leaving!

Review 153 (2023-08-27 - Rating: 5)
I’m so greatful for the service, help, and being available on the weekend! My tech was knowledgeable, understanding, and fast!

Review 154 (2023-09-26 - Rating: 5)
Big Thanku to Allison!I love Bert Black Company. They know all about good service!!

Review 155 (2022-08-15 - Rating: 5)
Customer Service is great!! There has never been a tech who came to service my heat or air that didnt get the job done!! 5 stars ⭐⭐⭐⭐⭐

Review 156 (2023-09-21 - Rating: 5)
I have never had a problem with this company in the past or now. Thanks so much for coming quick today!

Review 157 (2022-10-13 - Rating: 5)
Alex came out and figured out what was wrong with both of our units. He got,the parts needed and came back a couple days later and fixed both units. Very nice young man.

Review 158 (2023-07-31 - Rating: 5)
Highly Highly Recommend!! Great job and most importantly someone came out on Sunday. 10/10

Review 159 (2021-03-09 - Rating: 5)
Very pleasant, friendly and professional. Quick service and easy to work with. Will definitely be our GO TO company for any furture needs.

Review 160 (2023-09-07 - Rating: 5)
Im so please with the service was very professional and Mr Garrett Johnson fix the problem and les the 30 minutes definite I will contact the company for a maintenance and the future

Review 161 (2023-10-10 - Rating: 5)
Josh Daniel installed a new vanity and faucet for me today. He did a great job!

Review 162 (2022-10-17 - Rating: 5)
The technicians went a little above the call of duty when they repaired water leaks at my mothers house - as some areas were hard to reach . . .Just last month the water Heater sprung a leak and even though the new tank didnt match up to the existing lines , the service tech from this agency made it work

Review 163 (2022-12-02 - Rating: 5)
Bob was remarkably helpful and went above and beyond in customer service when we called their office. Great experience!

Review 164 (2023-08-20 - Rating: 5)
Excellent service man. Fix my issue. And offered advice for maintenance and looked at my whole system. Thank you!

Review 165 (2022-07-20 - Rating: 5)
Weve used Bert Black for a couple years now and have been pleased with their service and timeliness.

Review 166 (2021-03-25 - Rating: 5)
Repaired electrical problem. He was amazing!! He was professional, cordial, and kept on until he could fix problem.. we were very pleased.

Review 167 (2023-09-05 - Rating: 5)
Kenny was very kind, knowledgeable, and professional. Thank u soooo very much. U guys are awesome.

Review 168 (2024-10-16 - Rating: 5)
Professional services and well knowledgeable employees

Review 169 (2022-01-26 - Rating: 5)
They were on time, communicative, and very helpful. My technician explained what the problems were and how to fix. I would recommend them for sure.

Review 170 (2019-07-24 - Rating: 5)
If youre looking for a knowledgeable and common sense HVAC guy, JJ Slayton with Bert Black Co. is the one to call. He literally grew up in the HVAC business. We never have to second guess him.

Review 171 (2023-09-15 - Rating: 5)
Mr Tackett is always reliable and smiling. He does a great job.

Review 172 (2023-07-12 - Rating: 5)
Bert Black always has timely service! They offer biannual inspections to keep the HVAC running smoothly.

Review 173 (2017-04-20 - Rating: 5)
They came and gave me a great estimate. The tecs were very professional and did a outstanding job! Would highly recommend!!!!