Mr Rooter Plumbing of Lexington KY

Located in Lexington, Kentucky

Address: 1099 S Broadway Ste 120, Lexington, KY 40504, United States

Phone: +1 859-251-6500

Rating: 4.8

Services

Identifies as women-owned
Online estimates
On-site services
Wheelchair-accessible car park
Wheelchair-accessible entrance
Repair services
Appointment required
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-25 - Rating: 5)
Mr. Rooter tackles the toughest jobs and has the experience one can trust. Customer service is top quality. The technicians are very experienced, knowledgeable and professional. They answer questions, walk one through the process that builds confidence in solution. I would not hesitate to call them again. Doug, (unclog main line), Erik, (camera and analysis), Alan and Shawn experienced install guys, a team all super talented!

Review 2 (2024-12-21 - Rating: 5)
Kevin Fletcher was very friendly, helpful and knowledgeable. He was very willing to answer all my questions. He got our sewer line unstopped and talked about other possible future needs. We really appreciate all he did as well as the same day service. He did a great job.

Review 3 (2024-12-20 - Rating: 5)
TrevorKevinGunnerGreat experience with all three above!We’ve had Kevin out each day of the project and we couldn’t be happier with the service he provided. Very easy to work with and extremely knowledgeable. He made for a great experience all around as we’re excited to work with him in the future!This company is very good about communication and working with the customer at all times. They stay in touch through text and call leaving no questions unanswered. Will be using them in the future for sure!

Review 4 (2024-11-30 - Rating: 5)
Called Mr. Rooter early on a Saturday morning for an outside spigot that was leaking. Everyone from the office was professional and courteous. Shawn, the plumber/technician showed up in a short amount of time and quickly resolved the issue. Shawn was awesome, hard working, and personable. All of the work was completed, for what I felt was a fair and reasonable price.

Review 5 (2024-12-30 - Rating: 5)
Patrick was awesome! Great work and a very friendly and personable guy. He took extra time to make sure our new sump switch was adjusted just right and sealed the pit up to cut down on the smell.

Review 6 (2024-12-05 - Rating: 5)
Wow. I had a LOT of issues with my water heaters and Mr. Rooter had all the right people to figure it out for me. Matthew & Erick came and diagnosed all the issues I had and then Kevin & Christian completed all the work even late until the evening! I am so appreciative to these guys. Our water is now working better than it ever has before. Thanks again!

Review 7 (2024-05-21 - Rating: 5)
I had Mr. Rooter to come and fix an issue I had with a leaking toilet yesterday (05/20/24) and while the technician was here I had him give me a estimate on how much to purchase and replace my kitchen sink. The quote I felt was very reasonable so I had them return today (05/21/24) to replace my kitchen sink. The technician Trevor Smith was friendly, understanding, helpful, and very knowledgeable. The instillation was done well and in a timely fashion and Trevor did a great job of cleaning up after the work was complete including replacing all items in the cabinet below the sink and in a more organized fashion then I had them originally. This is the 3rd job I have had done by Mr. Rooter and I have been very please with every time I had them to the house to do work.

Review 8 (2024-12-05 - Rating: 5)
Shawn was excellent. Found the problem with the first problem and fixed it quickly. Looked further and identified items that needed some work with which I agree. Fixed our basement system at a reasonable price including a new pump. This has been a problem for quite a while and working fine now. The third item he showed me what he would do and how it would be done. Again, its something that is needed and his solution is great. So I paid for one item, and received estimates on two others that will need to wait until early next year.He was clean and courteous the whole time.

Review 9 (2024-10-03 - Rating: 5)
We had a gas water heater that failed on us. I called Mr. Rooter in Richmond at 8pm on Wednesday and they had someone at our house the next morning around 9am. They even called me around 8am to let me know the technician was on their way to our house. The technician, Steve Smith, was absolutely fantastic! He was very friendly, explained things to me, and did an efficient job installing the new water heater. He even corrected some issues with the gas line leading to the water heater and also removed PVC lines where copper should’ve been used. I am thoroughly impressed with Steve and Mr. Rooter and wish now that I hadn’t wasted days calling several local self-employed plumbers only to be told that they were too busy to help me. Next time I’ll be calling Mr. Rooter the first time!

Review 10 (2024-11-07 - Rating: 5)
Great service. Terrific scheduling, they called 1 hour before and sent a picture of the staff so we knew who to expect. They showed up on time and worked quickly to address the issue. Once the issue was resolved they did a great job cleaning up the mess, even more than what they had created. Would highly recommend them and will use again should there be a need. Great professional company and staff.

Review 11 (2025-01-03 - Rating: 5)
After calling to schedule for a future visit on New Years Eve, the technician was at our home in 30 minutes. On top of that, the technician identified exactly what was needed and NOT needed. We utilize this company through the Neighborly App and it never disappoints!!!! Top service, no hassle, and honest.

Review 12 (2024-12-18 - Rating: 5)
Ive been using Mr. Rooter for years. Always quick to respond to any issue I have. Very reasonable prices. My last appointment, Hunter gave great service and bestowed some knowledge on a since Drain issue I had some problems with. Mr rooter will always be my first call when it comes to plumbing jobs in the future.

Review 13 (2024-10-07 - Rating: 5)
Spoke with Alex early morning and by 5pm my issue was resolved! Technician Steve came out and got us fixed up same day as called! Which included removing and installing new hot water heater. Steve was friendly and very knowledgeable. Price was comparable to others in my area … would def recommend Alex, Steve and this company!

Review 14 (2024-12-23 - Rating: 5)
Christian was extremely helpful, polite, and knowledgeable. He worked efficiently and did a great job fixing our water heater and cleaning up. We always have good service with Mr. Rooter. Thank you

Review 15 (2024-11-05 - Rating: 5)
Alan and his team at Mr. Rooter were professional and courteous. They were on time and cleaned up at the end of each day.Eric gave us the initial estimate and there were no surprises. We are pleased with the job and will recommend this company to friends and neighbors.

Review 16 (2024-10-16 - Rating: 5)
Kevin Fletcher was very professional and completed the work required quickly. Called Mr. Rooter Saturday evening and they had Kevin out to my house Sunday at 8:30 AM to fix a plumbing issue.Erick followed up on Monday and ran a camera through my plumbing system to ensure that everything was functioning properly and was great to work with being very informative and providing me with the information needed to make an informed decision.

Review 17 (2024-11-25 - Rating: 5)
Trevor was kind and courteous. He was very knowledgeable and was able to fix it problem quickly. We are very pleased with his work and would be very happy to have him help us again if ever needed.

Review 18 (2024-09-24 - Rating: 5)
Kevin did a fantastic job installing our kitchen faucet. He was quick, professional, and cleaned the space when he was through. He answered all my questions and made sure the model number was in my instructions should I ever need to call Delta. I would highly recommend him and Mr. Rooter.

Review 19 (2024-10-02 - Rating: 5)
Douge Did a great job and did all he could. Very professional and respectful of my property. I appreciate the extra effort.Also shout out to Savannah for being very helpful and prompt. I had an emergency and she was able to get me help within the hour.

Review 20 (2024-11-20 - Rating: 5)
This company was so easy to work with. Scheduled within a day and did it allOnline. Patrick was great! He found the issue and got to work quickly to resolve. Will use them again

Review 21 (2024-11-25 - Rating: 5)
Shawn came out and pumped out the tank and explained everything that needed to be done. He was very knowledgeable and polite. The receptionist who called me from the office was also wonderful! Great service!

Review 22 (2024-12-20 - Rating: 5)
Erick from Mr Rooter Plumbing was awesome! Arrived promptly, positive attitude, informative, and helped address a secondary issue. AND a reasonable price. Great experience!

Review 23 (2024-10-12 - Rating: 5)
Kevin was great! He was very professional and took the extra time and effort to diagnose our issue that we havent been able to figure out since our bathroom remodel a year ago. I highly recommend him and Mr. Rooter! :)--Carla Horn

Review 24 (2024-10-27 - Rating: 5)
I initially spoke with Amy, very professional and concerned about the issue. Amy scheduled me with Trevor. Trevor was professional and courteous and worked to resolve the problem. A 30-day guarantee is included with the service. I would definitely call Mr. Rooter again!

Review 25 (2024-08-06 - Rating: 5)
Our tech, Doug, was very knowledgeable. He helped us figure out the underlying issue with our pipes and why our disposal/dishwasher weren’t working. He was friendly and professional. He also helped us get connected with mold specialist to make sure that our family was safe.

Review 26 (2024-11-08 - Rating: 5)
Thank you to Erick for his excellent service clearing a clogged sewer line and scoping the inside to pinpoint the issues.Another Thank you to Kevin and Gunner for their hard work and dedication digging up and replacing the section of line causing issues.All these gentlemen were professional and dedicated to resolving all the issues.Job well done!

Review 27 (2024-09-11 - Rating: 5)
Trevor and Cody showed up on time, super professional, and did great work. They took the time to show me my inside and outside water cutoff. They answered a couple of that were not related to the job requested. I will use them again and strongly recommend to anyone needing plumbing work.

Review 28 (2024-08-28 - Rating: 5)
I had another great experience with Mr. Rooter. My water heater was recently replaced within one day. Cody, my technician did a great job! He was friendly and knowledgeable and completed the job within three hours. Id highly recommend Mr. Rooter and Cody!

Review 29 (2024-10-12 - Rating: 5)
Steve did an excellent job of explaining our situation & the cost involved to possibly fix a problem with a water supply issue on our end to an appliance. We decided at that point we would wait. He put everything back in place in their original position. Would highly recommend Steve on any job

Review 30 (2024-11-10 - Rating: 5)
Andy came out on a Sunday afternoon and worked quickly to diagnose our problem. He explained the options for fixing our issue and worked through a difficult job to make sure my family and I could get ready for school and work normally in the morning. Very thankful he came out!

Review 31 (2024-12-04 - Rating: 5)
My technician, Steve, was very professional and courteous in his work. He gave me a thorough explanation of what my problem was and took care of it quickly. Great company with great service!

Review 32 (2024-07-29 - Rating: 5)
Mr Rooter is the best in the biz!My plumber Cody was quick, kind and professional. He fixed the clogged drain and was out in less than half an hour!Excellent service, thanks a bunch

Review 33 (2024-08-21 - Rating: 5)
I had a pretty severe leak in my water heater. After discovering the problem, I made an appointment that night and Trevor and Alex were able to replace the heater the next day. They were both very easy to work with, walked me through some basic operation and maintenance steps, and made sure that my kitchen faucet that had lost some pressure in the process was fixed. I highly recommend Trevor and Alex and will be calling Mr. Rooter for my future plumbing issues.

Review 34 (2024-10-20 - Rating: 5)
Unfortunately our problem came up on a Sunday. The entire process of contacting dispatch and having a technician arrive on a weekend was easy. Doug did a great job resolving our problem quickly and with a great, friendly attitude.

Review 35 (2024-08-05 - Rating: 5)
Steve is AWESOME. I was able to schedule an appointment the same day, he fixed the washing machine valve very quickly and also helped solve a minor problem with my shower, all within an hour. Super friendly service, and the price wasn’t bad at all.

Review 36 (2024-05-07 - Rating: 5)
Steve Smith showed up same day to replace our 26 year old water heater. He was organized, efficient and knowledgeable about how to best maintain our new unit. Thanks Steve!

Review 37 (2024-09-11 - Rating: 5)
Doug did a fantastic job. He was very quick and had excellent craftsmanship. He clearly has a passion for his trade and was extremely knowledgeable in answering all of my questions.

Review 38 (2024-08-23 - Rating: 5)
Erick was the person they sent to take a look at my plumbing and he went above and beyond to inform me of what was going on and what could be done and showed me the estimate once he was finished. They were fast and efficient on getting the appointment set up and showing up the time they said they would be here. I would highly recommend Mr. Rooter!

Review 39 (2024-07-07 - Rating: 5)
Kevin Fletcher was phenomenal! We had a serious issue come up on a Saturday evening. Not only did he come out same day but went to Lowe’s at 9pm bought the parts and completed the work. It was reassuring to have this fixed so quickly. I would highly recommend him to anyone!

Review 40 (2024-10-01 - Rating: 5)
Trevor and I talked about my leak situation of my sink drain. We came to the conclusion that it was condensation from prolonged ice in my sink. He admitted that was the problem and didn’t push on replacing the drain. I appreciate his integrity and honesty during his visit.

Review 41 (2024-10-07 - Rating: 5)
Eli was thoroughly professional, but delightfully friendly and personable. He demonstrated expert knowledge and skills as well! The next time that we have plumbing needs, I hope that Mr. Rooter will send Eli again.

Review 42 (2024-11-11 - Rating: 5)
Steve was extremely kind, knowledgeable, and competent. He did everything he said he would do and was very professional about it all. I highly recommend Mr Rooter and Steve Smith.

Review 43 (2024-10-21 - Rating: 5)
They came out quickly for us on a Sunday. Our technician, Steve Smith, was fast, knowledgeable, and respectful of the property. I would use Mr Rooter again.

Review 44 (2024-10-21 - Rating: 5)
Tim was friendly, professional, courteous and very knowledgeable. He answered all my questions and made sure I was happy with the work. I would use Mr Rooter again.

Review 45 (2024-12-18 - Rating: 5)
Savannah and Steve were very considerate and professional. I have found a company that I will continue to use for all my future plumbing needs.

Review 46 (2025-01-04 - Rating: 5)
Prompt, friendly and knowledgeable! John Davis fixed our issues and got the job done in a timely manner!

Review 47 (2024-07-15 - Rating: 5)
We have used this company multiple times and completely recommend them. Friendly, on-time, great communication, skill, and customer service. Cody was all these things when replacing our outdoor faucet today. Thank you Cody!

Review 48 (2024-10-31 - Rating: 5)
I am so happy with the reverse osmosis system Mr. Rooter Plumbing of Lexington installed under my kitchen sink. I no longer have to purchase drinking water for my family! It is working perfectly!

Review 49 (2024-12-26 - Rating: 5)
I was very pleased with the service. Kevin was very friendly, professional and knowledgeable. We will definitely use them again.

Review 50 (2024-10-20 - Rating: 5)
Alan and Markel both were very professional and knowledgeable. It’s always a good feeling when you know that the job is done right. I would highly recommend their service to anyone.

Review 51 (2024-11-20 - Rating: 5)
Mr. Rooter is the best plumbling company ever. They come quickly even the same day if possible. Work is done well. Professional respectful, kind service. Clean up done just like the work that is done PERFECTLY. I want to recognize their 2 employees for giving this kind of service: Cody for replacing the water heater and taking care of all the up to date requirements for this to be done even offering to help me give me help to find an electrician for that part of the required service to meet todays required codes. The water heater that was offered for purchase is more efficient which will cut my bills down too. Then on another trip coming here to fix the leaking toilet, he analyzed the cause of the problem but also answered my questions I asked so I could wisely decide what to do to prevent future problems. The toilet now is not leaking and he was so experienced at doing this work that it was done so quickly. The next employee is Eli, who replaced the kithen faucet and the much needed related other replacements. He first analyzed the problems and let me know the options to take care of the all the needs that were involved and this made less plumbing problems for later and easier for me now plus gave knowledge of the use of the new cut off valves for my house making it easier for me. All work was done excellently and clean up taken care of by him.

Review 52 (2024-10-18 - Rating: 5)
Trevor Smith was fantastic. Diagnosed the problem, fixed the clog and cleaned up after. Checked all out that I was concerned about. Very knowledgeable and courteous.

Review 53 (2024-07-13 - Rating: 5)
We had Trevor come out after a leak. This was after a leak detection person came out to find the source and he could not.Trevor was professional and explained everything to us he was able to determine the cause and he had us repaired quickly. We also added a garbage disposal which he also installed.Would highly recommended Mr Rooter and Trevor if you have a plumbing problem.

Review 54 (2024-06-25 - Rating: 5)
Very courteous and professional. Ive used them a few different times and theyre always knowledgeable and thorough. Ive never felt pressured to pay for something I dont need and am always told whatever options are available.I will definitely use them again.

Review 55 (2021-06-26 - Rating: 5)
Mr. Rooter is the second plumbing service I have used since moving to Lexington and I cant imagine using any other service now. Our Technicians Shawn and Alex, along with our estimator Erick and the office staff that communicated with us were very courteous and professional. The response time between the initial call, the quote, and the work being performed was fantastic. We needed a main line replaced along with the majority of our plumbing system under the house and at no point did they leave us without service. The amount of work to try and put everything back as it originally had been is greatly appreciated. I highly recommend Mr. Rooter for anyone in their service area!

Review 56 (2024-09-24 - Rating: 5)
Douglas put in a long day as the original project morphed quite a bit. He was very pleasant, informative and hardworking. And everything works!

Review 57 (2024-06-02 - Rating: 5)
Mr. Rooter was excellent!! They had someone out to us within an hour and had our clogged sink fixed in less than 15 minutes. Highly recommend and will be using them for all our future plumbing needs. Fantastic experience from beginning to end!

Review 58 (2025-01-07 - Rating: 5)
They came early and was very professional and friendly. I’ve been using Mr Rooter for years and have never been disappointed.

Review 59 (2024-12-04 - Rating: 5)
Steve with Mr.Rooter was great to work with, handled are clogged drain like a pro! Would definitely call him for future plumbing needs!!

Review 60 (2024-11-04 - Rating: 5)
Steve was great! He fixed our issue quickly and even explained to me how to troubleshoot if it were to happen again in the future.

Review 61 (2024-12-20 - Rating: 5)
Mr. Rooter plumbing has been amazing to work with on extensive plumbing repairs. I recommend them for small to huge jobs:)

Review 62 (2024-09-25 - Rating: 5)
Eli, was great. He showed up and showed out. Quickly and efficiently fixed our leaking shower head and replaced it with a new part it now is working and no more annoying dripping!

Review 63 (2024-07-31 - Rating: 5)
Steve did an amazing job! He was very kind and helpful. He was able to determine and fix the issue quickly!

Review 64 (2024-10-02 - Rating: 5)
Steve was able to quickly fix my issue and Mr Rooter was able to fit me in in a timely manner that works with my schedule. Ive used them before and I will continue to use them with any issues going forward.

Review 65 (2024-12-14 - Rating: 5)
My Tech was a Professional! Amazing work! Diagnostic and repair were amazing!!!He’s the Best!!!

Review 66 (2024-07-11 - Rating: 5)
Needed a quick plumbing leak repaired and Cody was able to be on the job sight with an hour. My aunt is in home health care and having a wet floor is not safe. Leaking pipe was repaired within a hour. Thank you so much for being available for an emergency. Other plumbering companies were booked a week out. Great job Cody.

Review 67 (2024-09-12 - Rating: 5)
Erick Ferguson was the guy that came out to help unclog our pipes. He did an amazing job and was super helpful in explaining why our pipes was clogged up and gave us a great price!

Review 68 (2024-07-06 - Rating: 5)
We had Mr. Rooter come out to clear a clogged sewer line. Kevin arrived sooner than we anticipated. He was courteous and answered all of our questions, and cleared the clog in the line. Great service.

Review 69 (2024-10-09 - Rating: 5)
Erick and Team were super helpful, informative, and comprehensive in helping me with my plumbing problem. I’d highly recommend considering his team for your next job.

Review 70 (2024-06-12 - Rating: 5)
Hello! My son Robert and I want to say thank you to Shawn from Mr Rooter Plumbing! Shawn was so nice and knowledgeable! He fixed our plumbing problem and bc explained everything so we could understand what happened! We will definitely request Shawn again if we need any plumbing work! Thanks Melody Bussing

Review 71 (2024-11-12 - Rating: 5)
Hunter and Trevor came out to help us with several issues, including a leaking water heater. They explained every step of their repairs as well as all available options and helped us with the cost as much as they could. They spent an entire work day at our house and were extremely professional throughout. I am so grateful for their hard work. We have used Mr Rooter for other big jobs at our home and will continue to use them as our main plumbers. Highly recommend.

Review 72 (2024-12-31 - Rating: 5)
Kevin was very gracious and professional. He does great work

Review 73 (2024-06-07 - Rating: 5)
Cody J has been our service provider. He is professional and friendly. I really appreciate how thorough our service has beenWe had Kevin and Gunner out to complete the job. They have been absolutely great!!

Review 74 (2024-08-03 - Rating: 5)
Many thanks to Steve Smith, Matt Guilbualt, and the ladies that answered the phones during our recent gas line replacement. My wife and I appreciate your patience and the helpful attitudes and quality work that each of them provided. The job was a bit trying at times but they were helpful with their knowledge and explanations that helped us understand the requests made by the local gas company. Thank You...

Review 75 (2024-04-15 - Rating: 5)
I just had one of the finest service professionals I believe I have ever had. Trevor Smith is not just great at what he does his customer service etiquette is super. He explained everything in laymen terms and went above and beyond my greatest expectations! Great job Trevor you are true example of “customer service is numero uno.

Review 76 (2024-08-01 - Rating: 5)
Was able to get a technician at my home within an hour. Steve Smith was great. Found the reason behind the water damage and explained how it happened. Then he discussed how to move forward. Steve was very helpful and professional.

Review 77 (2024-04-30 - Rating: 5)
We have used this company twice so far and they have done amazing both times. Steve Smith was very professional during his visit. Unfortunately my plumbing issue involved him getting in the crawl space underneath my home, on top of that it was raining. He was professional the whole time and kept me updated on the whole repair process. Thank you, Steve!

Review 78 (2024-09-20 - Rating: 5)
Outside work was done the same day we called quickly & efficiently by Kevin Fletcher. Area was cleaned up nicely afterwards.

Review 79 (2024-11-13 - Rating: 5)
Everyone was professional and helpful. We will definitely recommend Mr. Rooter for future plumbing needs!

Review 80 (2024-07-08 - Rating: 5)
I was so thankful to get such quick affordable service. My plumbing technician was knowledgeable helpful and thorough. He cleaned up too.

Review 81 (2024-11-18 - Rating: 5)
Kevin was awesome and showed up on a Sunday evening with our basement flooded. Would recommend!

Review 82 (2024-09-25 - Rating: 5)
Service was professional. Shawn Smith was polite, respectful, and communicated exactly what was needed. Would highly recommend.

Review 83 (2024-08-06 - Rating: 5)
Trevor Smith is an amazing Service Professional! Excellent service. Will definitely call again in the future and recommend.

Review 84 (2024-03-20 - Rating: 5)
Great company and service, I had a kitchen drain stopped up that required rotary snaking to clear. Mr Rooter was able to make a same day service call to address the job. When the job became a bit more involved and required a bigger piece of equipment, the technician returned the next morning with the larger unit and stayed on-site until the blockage was cleared. The technician, Kevin, deserves high marks for professionalism, friendliness, and attention to details with handling this difficult job.

Review 85 (2024-10-11 - Rating: 5)
Steve Smith and Hayden came over to flush my tankless water heater. They were totally respectful and knowledgeable — they were very polite and left my room just the way they found it. They knew what they were doing. Excellent job!4/9/24–Steve Smith came over and fixed my sump pump. He is so patient, knowledgeable and works efficiently. I really appreciate Steve.

Review 86 (2024-11-19 - Rating: 5)
Big thanks to Sean and Colby for a timely and professional service! I would highly recommend their work

Review 87 (2024-08-05 - Rating: 5)
I found myself in a situation that I needed someone right away and they had someone at my location within the hour. He was very professional and did an awesome job!!

Review 88 (2024-07-03 - Rating: 5)
I appreciated how thoroughly and clearly our plumber (Steve) explained the problem and how he would fix it. I fel confident that the right choices were being made and the job was done well.

Review 89 (2024-12-09 - Rating: 5)
Kevin was very professional, knowledgeable & friendly. Would highly recommend Mr Rooter Plumbing!

Review 90 (2018-03-01 - Rating: 5)
A utility company was digging in our yard and smashed the water main, ripping it out of our house. Mr. Rooter had someone over a few hours later to evaluate the problem. The next morning, Matt Dopal was here to fully examine in greater detail and made sure the contractors didnt try to attempt a low quality outdoor repair.The next day, Cole Johnson was the installer who got everything hooked back up and our water restored. He did a great job and explained everything so we have peace of mind that this will be a lasting, safe solution.Thank you Mr. Rooter team!

Review 91 (2024-12-27 - Rating: 5)
The young man worked very hard was very diligent and did an excellent job

Review 92 (2024-06-11 - Rating: 5)
I called and they came out the same day. Fixed the problem. Nice, professional and efficient. Gave accurate estimates. Very trustworthy. Will definitely call again if I have a problem.

Review 93 (2024-01-18 - Rating: 5)
I was able to have same day service! Cody and Trevor were super. They checked out my plumbing problem and took care of everything. I was kept posted on their arrival time. I will use Mr. Rooter again in the future!

Review 94 (2024-06-21 - Rating: 4)
We had a backed up drain and toilet we called and they were here in a couple hours , they were always prompt and nice and reasonable . In 2 days we were clogged free and kept everything nice and clean. Thanks we really appreciate it.

Review 95 (2024-11-23 - Rating: 5)
Patrick at Mr. Rooter in Lexington was amazing! Super knowledgeable, friendly, and helpful.

Review 96 (2024-01-21 - Rating: 5)
Trevor and his partner came over during the snow this year. They were very respectful of the house and not wanting to track snow in, would put plastic boot covers over their boots every time they had to come back into the house. They were both very professional, explained to me a few options and then got to work. They found the problem immediately. They then fixed the issue, which lead to another little problem, but one they were able to also fix in no time. They had everything they needed and were in and out. I will most definitely call them back, if I need more assistance.

Review 97 (2023-12-09 - Rating: 4)
The service was excellent however, the price seemed very high for the work I had done. I only needed my water heater disconnected, moved out of the way so I could new flooring down, then re-connected. For this service only, it cost me $1,000+.I was unfortunately in a situation where I didn’t have time to shop around, so I had no choice but to pay.Had I been in a different situation, I would have definitely explored other providers for a price check. So, the reason I didn’t give 5 stars was because of this. I am not sure if there is a flat rate for this or commission based but I would encourage Mr. Rooter taking a second look at the prices in which you are charging customers. Maybe my technician knew I had no choice, so I got somewhat price gauged. I don’t know, but it just seemed very excessive for the scope of work.Aside from this- Mr. Rooter company was very professional, great to work with and excellent service.

Review 98 (2024-10-26 - Rating: 5)
Once again Mr Rooter was great. We had an outdoor spigot replaced. Tim heard unusual water draining and quickly found our issue. Everyone from Mr Rooter has been personable, knowledgable and helpful.

Review 99 (2024-10-04 - Rating: 5)
Very professional and excellent job. Would highly recommend. Ask for Kevin Fletcher one heck of a guy !!!

Review 100 (2024-04-13 - Rating: 5)
Trevor Smith came out to fix my hot water heater. After much discussion and information we decided to just replace the elements. Trevor was very knowledgeable and had all the answers to my questions. Highly recommend this company.

Review 101 (2024-11-03 - Rating: 5)
Shawn Smith was knowledgeable and able to explain the situation we had during our plumbing issue. Thank you for the Help

Review 102 (2024-07-04 - Rating: 5)
Professional, punctual, knowledgeable, considerate, and kind. Dylan was terrific. Would definitely call them next time we have a plumbing issue.

Review 103 (2024-12-06 - Rating: 5)
They did a wonderful and great job. I really appreciate them.

Review 104 (2024-02-21 - Rating: 5)
On Saturday, your pro Shawn Smith did a minor repair on shower faucet. On kitchen faucet he advised me it would better to replace faucet rather than replace leaking O-rings . Very knowledgeable and courteous. Did a great job and would use him again.

Review 105 (2024-12-26 - Rating: 5)
Christian showed up and found the problem and fixed it. He was very nice and professional.

Review 106 (2023-05-23 - Rating: 5)
I had all of the galvanized pipes replaced going into and inside/under my house. Im very pleased with the work that Shawn and Rob and the others did. They were able to start very soon after the estimate and were very professional, working hard to fix the pipes that were well past due for replacement. I appreciate the extra effort they made to get this work done in a timely manner. Will definitely recommend Mr. Rooter to anyone who needs plumbing work done!

Review 107 (2024-09-24 - Rating: 5)
Kevin was amazing! Super friendly, quick, and great communication! Highly recommend!

Review 108 (2024-02-07 - Rating: 5)
After removing wallboard, I discovered a water leak at the shutoff valve. Contacted Mr. Rooter since they had replaced valves on my washing machine lines. The work was initially scheduled for Friday, February 9th but was moved to Wednesday, February 7th with my concurrence.The service technician, Trevor Smith, completed the inspection and priced the work. He immediately started and finished the job using updated replacements. He also checked the water pressure. I was pleased with the work and the price.

Review 109 (2024-05-30 - Rating: 5)
Erick Ferguson was our Technician this morning. Erick was very professional & kind. Our problem was fixed perfectly and efficiently! Soo thankful we called Mr. Rooter of Lexington KY & Erick was our guy❣️💯💪🏽😁

Review 110 (2024-06-26 - Rating: 5)
Actually called someone else first who told me 2 days! Called you and Erick came out in about an hour! Fantastic job! So friendly and efficient!

Review 111 (2024-03-18 - Rating: 5)
Hayden, our plumber, was courteous and careful. He explained what was needed fully along with the associated costs. He also provided important information on options. We were very pleased with his work.

Review 112 (2024-09-15 - Rating: 5)
Your serviceman, Steve, was very courteous and great with explaining my problem. I would use your service again if necessary and would definitely recommend your service to others.

Review 113 (2024-03-18 - Rating: 5)
Mr. Fletcher was helpful with unclogging our kitchen sink. He was knowledgeable and friendly. I’ll definitely contact him again if we need similar services.

Review 114 (2023-09-08 - Rating: 5)
We had all water pipes replaced in our 1957 home including the line from the main to the house. Kevin and his assistant Chris were very professional and knowledgeable. They kept us informed of progress and were always courteous when we had questions. In addition to doing an excellent job (including avoiding 2 young trees while digging the outside line), they were very clean and respectful of our home. We are beyond thrilled with the water pressure we now have throughout the house (and no more cold shower if someone flushes a toilet! LOL)

Review 115 (2024-01-21 - Rating: 5)
Shawn was very nice when he came out. Got here earlier than expected which was great! Everyone we spoke to was very helpful, polite and nice. Shawn explained the issue and was happy to annswer all of our questions.

Review 116 (2024-12-15 - Rating: 5)
Kevin was very professional and did an excellent job and was very nice and helpful.

Review 117 (2023-12-14 - Rating: 5)
I recently had the pleasure of working with Mr. Rooter after a tenant flushed a washable mop head down the toilet. I am thoroughly impressed with their plumbing services. From the moment I contacted them to the completion of the job, they exhibited professionalism, reliability, and a commitment to customer satisfaction.

Review 118 (2023-09-19 - Rating: 5)
Trevor Smith snd Shawn did a great job installing my new gas industrial hot water heater. Great communication and very professional. Cleaned up before leaving and reviewed everything very well with me. I’ll use them again!!

Review 119 (2023-12-20 - Rating: 5)
Steve was very helpful and thorough, fixed the garbage disposal and answered any questions I had. Also provided helpful information/assessment of my water heater. The team was helpful and communicative and scheduled my appointment as soon as they could.

Review 120 (2024-10-23 - Rating: 5)
Fast service! Doug was efficient and knowledgeable. Would definitely use again!

Review 121 (2024-07-09 - Rating: 5)
A+ work from Trevor. Very knowledgeable young man. I will definitely call him again when we require another service.

Review 122 (2024-09-27 - Rating: 5)
Very knowledgeable crew.very Professional. Very courteous and explained every thing that was going to be done.

Review 123 (2024-11-05 - Rating: 5)
Kevin did a great job in explaining the process of how he was going to fix the faucet.

Review 124 (2023-11-20 - Rating: 5)
Very impressed with Trevor and the work hes done at our home. Trevor assisted with two projects. (1) Sumppump servicing along with several plumbing issues that needed addressed. (2) Kitchen appliance installation and replumping. For both projects, Trevor was timely and transparent about the items that would be addressed. He communicated what he was doing and provided thorough detail of the projects prior to moving forward.I would highly recommend working with Mr Rooter and Trevor!

Review 125 (2023-12-11 - Rating: 5)
I asked for a technician (Erick) to come over and give me an estimate for my leaking problem in my basement. He was prompt and very polite. He gave me two choices. I certainly appreciate his honesty. He could have really started a very expensive project, Im sure mostContractors would have. I definitely will call them when I have any plumbing problems in the future!

Review 126 (2024-11-26 - Rating: 5)
Everyone did good job. And thank for the referral for tile. Nice job

Review 127 (2024-10-17 - Rating: 5)
Eli was competent, explained the work that needed to be done well, pleasant.

Review 128 (2024-05-23 - Rating: 5)
Very friendly!! Steve Smith replaced our sink in no time and was very knowledgeable about the issue we had with our previous sink! Great service, 5 stars!

Review 129 (2023-11-15 - Rating: 5)
Thank you Mr. Rooter, especially Eric, Kevin and Alex G for your expedient response and service for my unexpected and unfortunate plumbing problem. Kevin and Alex G. today especially, went above and far beyond what was necessary to the task. Thanks again to Eric who came out late and still made sure I was added to the schedule today. Great company and great people.

Review 130 (2023-04-26 - Rating: 5)
Steve Smith arrived on time, even a bit early and worked hard to fix the clog that I had in my kitchen sink. He was professional, and very informative as he worked through what was necessary to fix the problem. Clean, efficient and very skilled. Before he started he quoted me a set price and stuck to it. I highly recommend this service.

Review 131 (2023-12-12 - Rating: 5)
After messing up a self repair to my shower, a very competent plumber from Mr Rooter came to my rescue. He provided expert repair and provided great information and professional guidance for any future potential issues! Thanks again

Review 132 (2023-05-14 - Rating: 5)
Called Mr. Rooter for backed up sink and leak repair. Brandon Sheppard showed up on time and was very professional, courteous, and helpful. He took the time to explain everything and to provide ways to prevent future issues. Especially thankful he was willing to come out on Mothers Day. Would gladly recommend to anyone.

Review 133 (2024-12-19 - Rating: 5)
We had an emergency situation - our sump pump stopped working and with all the rain we got today, our finished basement started to flood. Called Mr Rooter based on other reviews and they sent someone out within the hour. Hunter Recktenwald, super nice and professional - took care of replacing the sump pump within a few hours and we are dry and good to go. Huge thank you!

Review 134 (2023-09-11 - Rating: 5)
My technician, Shawn Smith, was outstanding. His response time was excellent. He got my problem taken care of very quickly and professionally. Will definitely be calling Mr. Rooter again

Review 135 (2024-08-04 - Rating: 5)
Kevin Fletcher did a good job, he was knowledgeable and very conscious about how to do the job properly.

Review 136 (2023-07-05 - Rating: 5)
I called Mr. Rooter for an estimate for a battery back-up for my sump pump, turns out, I needed a new sump pump, which I had my suspicions. Ironically, I had my last sump pump installed 10 years to the day the new one is being installed. Anyway, Tristen B. is an excellent tech, he is polite, courteous and most importantly he knows what he is doing and does quality work! I feel like Mr. Rooter is a good value because they provide free estimates, no trip charge! Im looking forward to doing business with Mr. Rooter for many years to come! Great Work Tristen B. you are a huge asset to Mr. Rooter!

Review 137 (2023-02-09 - Rating: 5)
Kevin Fletcher was the professional who did our job! He was absolutely fantastic! He went above and beyo d expectations, was up front about options, answered all questions, and explained everything he was doing.He made sure we understood exactly what was wrong, what needed done, and what he planned to do to fix it!He was also just generally pleasant, very polite, respectful, and cleaned up well after himself!I will definitely be saving his card for the future, should we run into any plumbing issues like this again!

Review 138 (2024-09-24 - Rating: 5)
Steve arrived on time, was friendly, and professional. Could not have asked for a better experience!

Review 139 (2024-04-22 - Rating: 5)
Steve was prompt, efficient and knowledgeable! What more could I have asked for and they were here less than 24 hours after my initial call.

Review 140 (2023-07-26 - Rating: 5)
Brandon Sheppard was a very respectful plumber and knowledgeable of what he was doing, and helped us with our issue. He fixed our problem and we even had a pleasant conversation, highly recommend his services and will request him next time I have an issues.

Review 141 (2024-05-22 - Rating: 5)
Needed service asap they were the only ones available same day.....was here within a hour after I called Trevor did a good job and was very knowledgeable and got the job done within a hr

Review 142 (2024-08-24 - Rating: 5)
Kevin was very professional and friendly. Went above and beyond with the care he took of my landscaping

Review 143 (2023-02-06 - Rating: 5)
Second time using Mr. Rooter. Rusty pipes in laundry room pipes needed to be replace from floor to ceiling. I was very pleased with work that Trevor Smith and Austin Bowling did work on Friday. Trevor checked out what needed to be done he explained everything and cost. Once they got started more issues came up. He informed me what else needed to be done. He was so nice and said he was so sorry (my birthday) Trevor informed me about their three year warranty with it I ended up paying less. The pipes were so rusty, when they started cutting it fell from ceiling. They worked late that night, Trevor returned Saturday morning with Brayon Sheppard. They replaced pipes plus repaired and moved pipes under kitchen sink. Wow, everything looks so much cleaner and neater. Im very pleased with their work. Im really glad to have meet all three of them. They were polite, friendly and professional. Trevor kept me informed how things were going and why they needed to leave to get more parts. I highly recommend Mr. Rooter and ask for Trevor. Hes young but knows his plumbing. Thank you Trevor, Austin and Brayon.

Review 144 (2023-06-15 - Rating: 5)
Douglas installed my new water heater and he did a great job! Very knowledgeable and fast working. I would definitely recommend Mr. Rooter especially after having Douglas work on my property.

Review 145 (2022-03-03 - Rating: 5)
Matthew from Mr. Rooter plumbing really came through for us today. He was thorough in his investigations, took time to answer all our questions, and left our home cleaner than he found it. He was polite, professional, and was above and beyond in providing the kind of care and support you need when you have a scary plumbing issue.I have recommended Mr. Rooter to family and friends before, but I cant recommend them enough. If you need an honest, highly qualified plumbing service, call them first.

Review 146 (2022-04-28 - Rating: 5)
The pump to our outdoor holding tank went out and tripped the breaker, they were able to come out timely to pump out the tank and send another technician to install new pump and discuss why the pump alarm didn’t activate. Explained how they can provide a reconfigured system for the future and will provide that estimate/service in near future.Am so appreciative to have immediate septic/lateral field issue resolved today!!It was a nasty job and they didn’t put it off due to the nature of the job.Also while here I asked for some quotes on other items, both crews and office staff were so professional and nice!!Many thanks!!

Review 147 (2021-06-23 - Rating: 5)
Second time Mr. Rooter saved the day! Our first experience was their quick and expert diagnosis and repair of a large septic leak. Yesterday, our service call was expedited since an upstairs toilet had leaked into the drywall downstairs.Trenton had the solve and valve repair done within the hour. Very mannerly, personable and clearly knowledgeable. Comforting to know we always can call on this company for the best results!

Review 148 (2022-09-02 - Rating: 5)
I’m very satisfied with Mr Rooter plumbing. They arrived when they said they would. They were very clear with what the issue was, offered a quote, and even gave me an opportunity to accept or decline their services. I was assigned Bryson Tackett along with Trevor. They are a great team. They communicated well with each other and offered solutions to each others problems as they would arise. On top of that they explained how I could fix further issues that could potentially cause problems down the line. Overall I’m very satisfied with their services and am confident that anyone else who calls, will be too!!

Review 149 (2022-07-10 - Rating: 5)
Both the receptionist who took my call and Robert English who came to the plumbing rescue were phenomenal. Polite, professional, knowledgeable, quick. We had sewage backing up in our basement and they had the problem identified and fixed within 30 minutes. Robert was great! Highly recommend.

Review 150 (2024-10-08 - Rating: 5)
Efficient, friendly service. Kept me informed about every step of service and when service people were on their way.

Review 151 (2024-12-18 - Rating: 5)
Mr. Walker did well very Pleasant to work with

Review 152 (2024-08-13 - Rating: 5)
Kevin was very professional and helpful. Highly recommend his service!

Review 153 (2024-10-10 - Rating: 5)
Excellent job and worker. Clean and respectful. Good timely service!

Review 154 (2020-08-14 - Rating: 5)
Our technician was highly knowledgeable and considerate- he took ample time to investigate his finding and relay them to us without feeling rushed. We felt comfortable with the repairs and understood their necessity without any uncertainty. Worth every penny so far for our peace of mind. We will definitely be doing future business with Mr.Rooter for all future repairs and maintenance. They understood and accommodated our needs and promptly delivered quality service.

Review 155 (2023-06-01 - Rating: 5)
Highly recommend Trevor Smith and Jake Madden! We discovered a drain overflowing in our basement on Tuesday night and Trevor was on site Wednesday morning. They both were able to run new lines for us and fix the issue! Very satisfied.

Review 156 (2024-08-21 - Rating: 5)
Coby and Alex did a great Jon on septic baffle replacement and installing a riser!

Review 157 (2023-11-26 - Rating: 5)
Kevin was fantastic! Super responsive, professional, and patient. Incredibly grateful he was on hand to manage a surprise water feature in the dining room.

Review 158 (2020-07-03 - Rating: 5)
Chris Jump was very professional and friendly. The repair required cutting drywall and he cut as little and as cleanly as possible to make things easier for me to patch up. He made sure I was happy with the work done and he did a lot of good work quickly. Chris is worth requesting and the Mr Rooter team was great to work with too.

Review 159 (2023-11-26 - Rating: 5)
Kevin went above and beyond normal duty to correct the stoppage at the Lexington Bridge Club on a Sunday afternoon. He and Eric did a great job. Cant say enough about them. Ken Karen

Review 160 (2020-11-19 - Rating: 5)
I have exclusively used Mr Rooter for years and have never been disappointed. All of their plumbers have been friendly and knowledgeable. This time Eric was our person and he was awesome. Very helpful, courteous and a delight. He did a superb job and would ask for him again.

Review 161 (2022-04-25 - Rating: 5)
Mr. Rooter responded the same day I called them. Trenton arrived right on schedule and performed a toilet removal. He worked with me on a timeline to install the new one and when I was prepared, I called Mr. Rooter and received same day service. Trenton and Brandon arrived and installed in less than an hour. I was in the middle of working from home and didnt even notice they had completed the task. Both were extremely respectful and didnt hesitate to answer my questions. Great job Trenton, Brandon, and Mr. Rooter.

Review 162 (2024-12-27 - Rating: 5)
Service was great and the technician was very helpful and nice

Review 163 (2023-01-20 - Rating: 5)
Super great techs. Great job-solved my problem quickly. Brandon and Cody were super polite and informed me of everything. Will definitely call back and signed up for the Advantage Plan. Great business and Super Technicians!A+++

Review 164 (2020-04-06 - Rating: 5)
Needed work done to close on the sale of a home. Mr. Rooter personnel contacted me for the appointment, arrived early and completed the work quickly and professionally. Price was very reasonable and was easily paid online. A receipt was promptly forwarded following the work to my realtor as proof the work was completed. These folks very simply exceeded my expectations. It is refreshing to know that there are still companies out there that place importance upon satisfying the customer.

Review 165 (2024-09-24 - Rating: 5)
Excellent work, very clean job, very professionally done... I am very pleased.

Review 166 (2020-08-27 - Rating: 4)
Mr. English was phenomenal!!! He was timely, explained all procedures and allowed me options. Being a female that knows ZERO about plumbing, he cordially and completely answered my SEVERAL questions with no pause or aggravation! 😃Unclogged a drain and reset a toilet (had new floor installed). I happily give Mr. English a 10+ because he represented the company well and is a very valued employee representing Mr.Rooter.I give the company a - 9. The only negative i will say is it was $200.+ to just to set a toilet. Flange was ok, i had a new seal already to use and he only had to supply new bolts. It is what it is and i agreed to it prior, but i felt that price was extremely overpriced (no fault of the tech). After the services were completed and the service paid for, i was presented with a business card for 20% off FUTURE service. It would have been nice to use that savings at the time the service was performed, especially on setting the toilet.

Review 167 (2022-09-07 - Rating: 5)
I’ve lived in Lexington for 25 years in an older historic home. When our cottage sprung a massive leak, Mr Rooter sent ‘Doug’—an amiable hard-worker who found MULTIPLE leaks in an old system. As the repairs grew immediately costly, he offered several on-the-spot options and solutions to easy my pain.He was professional, fair, and I got the real sense that he cared about my situation and duress. He made a horrible situation manageable and his demeanor engendered my confidence in his knowledge and skills.Look—water leaks suck. For EVERYONE. My Rooter—and Doug—made it suck as little as possible. Do yourself—and your pipes—a favor—call these folks. They’re pretty awesome.

Review 168 (2020-09-30 - Rating: 5)
I really appreciated the communication from Mr. Rooter! They called to let me know about a cancellation and was able to come to my house sooner! They sent an email and a text with a picture of who was going to be coming over. Was very professional and diligent in completing the repairs for a leaking refrigerator hose and main water shut off valve and pipe! Excellent service! Will call again for any future plumbing issues! Thank you!

Review 169 (2022-08-18 - Rating: 5)
We live in an old home that comes with a 100 year old clay sewage pipe. Tree roots have comprised it to the point that we had to make the investment in a liner repair. I have used every plumber in Lexington in the last 5 years for cleanup and bit the bullet for this repair choosing Mr. Rooter. Hands down the most informative, patient, professional group I’d talked to. They gave me product information, alternatives and walked me through all aspects of my situation- and allowed me to research materials used. Erick quoted me and I had Alan and Trent who performed the 3-day liner repair. These guys were incredible and worked hard, quickly and respectably. This is not a fun thing for a home owner to have to do, but I felt taken care of after the job was completed. 100% would use them again and recommend to anyone in the Ashland area who needs to protect their old sewage pipe without the trench option.

Review 170 (2023-04-19 - Rating: 5)
I was so impressed with Brandon Sheppard. He was very professional and polite. He explained what he would do to make the needed repairs and gave me a quote. He had everything needed to complete the repairs. As previously mentioned, I was very impressed.

Review 171 (2023-03-30 - Rating: 5)
Your technician, Doug, was very prompt, knowledgeable & very tentative to my questions & concerns. Also, Presley, was very professional & kind when inquiring by phone how my experience was with Mr. Rooter services. Wonderful employees!!

Review 172 (2024-09-23 - Rating: 5)
Trevor Smith did a great job, professional and respectful.

Review 173 (2023-09-27 - Rating: 5)
Mr. Kevin Fletcher, was the most professional and efficient person . His work and attitude was just over the top. Would highly recommend him. 5.0 plus!!!

Review 174 (2023-01-31 - Rating: 5)
Weve had Mr. Rooter to our home several times for different jobs. Every time we are thoroughly impressed with their professionalism, knowledge, and quality of work. I highly recommend them.

Review 175 (2024-09-26 - Rating: 5)
Great job , Steves good . well call again

Review 176 (2024-05-08 - Rating: 5)
Cody was great. Very nice and professional. I will be asking for him in the future for any problems that might arise.

Review 177 (2023-01-23 - Rating: 5)
The two technicians, Brandon and Kevin, arrived on time and explained what needed to be done and how they would accomplish that. They were very knowledgeable, efficient, and most of all very courteous, all qualities rarely seen in the service industry today.I also appreciate Amanda and Presley for their kind and courteous responses on the phone.

Review 178 (2024-09-10 - Rating: 5)
Great job Cody and Trevor were professional and knowledgeable

Review 179 (2022-06-05 - Rating: 5)
I have a duplex Mr. Rooter has serviced over a couple of years. After a 6 1/2 hour drive from SC, I wasnt here 15 minutes before being informed the sewer line was plugged. My 2 kids are the tenants. I immediately called Mr. Rooter again and they were here a couple hours later around 7:30 pm. Attempt 1 with the auger didnt work. Clogged at the Y connection so the auger didnt know which way to go. Attempt 2 the next morning with the water jet got us cleared. Douglas was our tech and he is a great young man. Everyone at this company is friendly and professional. I highly recommend Mr. Rooter for all your plumbing issues.

Review 180 (2023-08-10 - Rating: 5)
James and Erick had me all fixed up within 24 hours of calling for support ! They identified two issues and fixed them same day !!! Will use them again in the future !! So nice and showed me some maintenance tips for my system !!

Review 181 (2021-05-25 - Rating: 5)
Robert showed up earlier than our original appointment time and had my problems diagnosed with an estimate within 10 minutes. He was very patient with our credit card issues and made sure everything was working correctly before leaving. We were very pleased with our service- would highly recommend!

Review 182 (2022-11-13 - Rating: 5)
My serviceman, George Weddington was professionally, knowledgeable, and friendly. He showed up on a Sunday and promptly diagnosed the problem and fixed it. Highly recommend him and Mr. Rooter for water heater repair and install.

Review 183 (2020-05-30 - Rating: 5)
We had a wonderful experience!! Our technician arrived on time and worked very hard to install our water heater!! We had been without hot water for 2 weeks and he made sure he got it done as quickly as possible. We will use Mr. Rooter for all our plumbing needs.

Review 184 (2020-05-04 - Rating: 5)
I was really impressed. No one likes to have to call a plumber and spend their hard earned money to fix plumbing, but they were all super nice and helpful. My problem was diagnosed fast and fixed as quickly. They were really knowledgeable and Johnny-on-the-spot with everything. I’ll definitely use them again in the future for any plumbing issues I have. The main technician, Brady, even gave me his cell # and called the next day just to verify everything was still good and to give a few tips to make my pipes last longer and stay cleaner. I was thoroughly pleased.

Review 185 (2020-11-17 - Rating: 5)
Lane was very professional and knowledgeable. He gave a quick assessment of our problem and the proposed solution with a price quote. He unclogged our drain with no issue and it has been working great ever since. We hope to never have a clogged drain again, but if we do, Mr. Rooter will be our first call

Review 186 (2024-09-25 - Rating: 5)
Trevor came out this morning to clear my drain.He was very professional and explained everything to me.I would recommend him to others.Great job Trevor

Review 187 (2023-04-18 - Rating: 5)
Steve Smith was extremely courteous, helpful, and efficient in explaining solutions to my plumbing needs. I’m very grateful for his expert consultation and look forward to working with him again in the future!

Review 188 (2020-12-08 - Rating: 5)
Fantastic company, would 10/10 use again and definitely recommend. HIGHLY recommend, very personable and professional. Matt Guilbalt specifically is a very knowledgeable and professional employee and worked with me to rectify my plumbing issues. Thanks for your phenomenal help Matt! This company and its employees are definitely a cut above the rest. Repeat customer for life.Damien Brown

Review 189 (2024-11-22 - Rating: 5)
Excellent work, team. Please continue to maintain this high standard.

Review 190 (2019-03-24 - Rating: 5)
I came to Mr. Rooter with numerous items that needed either to be repaired or completely replaced. Tyler R. was my service technician and solved every problem on my list in an extremely thorough, timely and professional manner and I couldn’t be more pleased with his service over the 12+ hours he was at my home. I have other issues that I have yet to bring to anyone’s attention, but when I am ready to move forward with them, will most definitely contact Mr. Rooter again and am confident that they will solve my problems again, especially if Tyler is my service technician.

Review 191 (2021-07-12 - Rating: 5)
Just invested thousands into a plumbing overhaul in my 1950s-vintage house. Other plumbers had said they couldnt help, but the Mr. Rooter organization not only did everything I needed and asked for, but found and fixed other problems that would have cropped up soon if they hadnt taken action, without changing the bottom line they quoted in advance. Highly satisfied with the professionalism and technical knowledge of technicians Erick, Shawn, Alex, Trevor and Lane on this multi-day project. They even didnt much mind assistance from our two cats, lol. My family is completely satisfied, and I highly recommend this organization.

Review 192 (2021-02-22 - Rating: 5)
Lane Robinson was very friendly while being professional and proficient. His advice was spot on. He knew exactly what needed to be done and how to do it. The person with whom we made the appointment was very considerate and understanding. Plumbing issues are no fun, but Mr. Rooter made it as painless as possible. We knew what would be done and how much it would cost up front. No surprises!

Review 193 (2019-11-26 - Rating: 5)
I called them on a Monday morning, didn’t really expect them to be able to get to me quickly but they arrived within 4 hours. I’ve lived in this house for almost 40 years and nothing has been done to the sewer lines. It took quite a while to remove the actual clog and clean out the lines. They had everything with them needed for the job and even though it took a lot longer than anticipated, they honored the original estimate. I will definitely use them again next time I need a plumber.

Review 194 (2018-10-22 - Rating: 5)
Just had work completed by them today and was very pleased with the service.I needed someone to come out ASAP due to an event we have coming up. Typically I try to find small mom and pop operations to support them. Unfortunately, It’s getter harder and harder to be sympathetic when many of these businesses/individuals can’t even return a phone call or message.I did have concerns about pricing due to some of the previous reviews. I did feel the pricing was fair and reasonable for the service. You probably could find cheaper service in the “good old boy” network, but good luck with that. You will get what you pay for.My only real complaint was that I had to clean up multiple rubber gloves from the crawl space that were left behind and some scrap piping. Not sure what the policy on removing material is, but trash should be removed without question. Not a huge deal because I felt tech went above and beyond in other areas.