Roto-Rooter Plumbing & Water Cleanup

Located in Hartford, Connecticut

Address: 750 Main St Ste 321, Hartford, CT 06103, United States

Phone: +1 860-618-4053

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-09-19 - Rating: 5)
We’re working to sell our house and we have some nagging plumbing issues with grey water to a dry well and a bathroom sink. I call RR in the morning and there is a team available the same afternoon!!!Darley (tech #90) and Ricky arrive in the big Roto-Rooter van. We talk about the issues, they’re both very congenial and understanding, and we talk about a plan of work. They begin work and sweat through some tough stuff to get both jobs done in under 2 hours. The systems now work great… they showed me right then and there… and were cool while I did my own tests.I am so happy and relieved to have this work professionally completed and under warranty in a day… a day!Impressed and wearing a big grin about it. So much so that I gave them each an ice cold can of Dr. Pepper (that’s high praise indeed)!Mike C.

Review 2 (2025-01-03 - Rating: 5)
Hi we had a bad clog and called roto rooter. They came out same day, the guy they sent out name was Charles and he was very knowledgeable courteous and polite. Kept us informed of what he was doing each stepOf the way. Resolved the problem quicklyMany thanks 😊

Review 3 (2024-10-22 - Rating: 4)
Overall we had an amazing service done by this company. Dave our plumber was so professional, kind, and efficient. He fixed our problem quickly and gave a great estimate and stayed close to the estimate. Dallas the water supervisor was also very pleasant to work with. He came an instilled confidence in the job. He was a very pleasant person to talk with after speaking with the dispatcher. My only complaint is the dispatcher who talked with me about the appointment. She was an older lady and very rude and cranky. I talked with my husband about our interaction and he laughed and said he thought the same exact thing (her being very rude). Ruby was great though. Liked her a lot. Anyway, excellent service except for the older woman who originally worked with us. She almost deterred us from continuing using their services.

Review 4 (2024-11-11 - Rating: 5)
We had Charles, professional and handled the job well done. Was also clean and didn’t leave a mess, he asked questions and cared for any concerns. Great guy! Recommend him for other customers who is looking for great service!

Review 5 (2024-10-29 - Rating: 5)
Charles was a phenomenal technician! He was extremely helpful and knowledgeable about the issues with my home and went above and beyond to get two other colleagues to show up to the appointment to inspect my pipes with a camera and give me quotes on mitigation services.I went from needing a plumbing company in a pinch, to having the plumbing company I will use for life - and it was all because of the service I received today. Thank you Charles and thank you Roto Rooter!

Review 6 (2024-09-21 - Rating: 5)
Roto-Rooter did a great job on our emergency call! Our technician Josh was fantastic! He was quick to diagnose the problem and effectively snaked out a tough drain blockage that I was unable to clear using a manual snake. He thoroughly explained what he was going to do, had the proper tools and completed the job. Re-assembled everything and thoroughly tested to make sure the problem was resolved and no leaks were occurring. Then cleaned up the work area completely. He also made suggestions about how to avoid a recurrence of this problem. Well worth the money for a true professional!!!

Review 7 (2024-12-15 - Rating: 5)
The tech, Charlie, came very quickly on a Sunday (1/2 hr after calling) for clogged sink/garbage disposal. Friendly, knowledgeable & efficient.Laid out various scenarios ahead of time so no surprises & in fact issue was smaller than expected.Definitely will use them again.

Review 8 (2024-10-23 - Rating: 5)
Charlie was punctual, efficient and very professional. We had a bit of a unique situation with a clog in our linear shower drain and he was able to fix it quickly back to normal. Highly recommend!

Review 9 (2024-09-19 - Rating: 5)
Jon from Roto Rooter did a terrific job. He was very thorough and triple checked to make certain the problem was resolved. His depth of knowledge regarding the circumstances he confronted on my job made me feel very comfortable that my problems were over. A big thank you to Jon.

Review 10 (2024-12-03 - Rating: 5)
It was perfect. There was a gentleman he had to do. He kept me informed loved it couldn’t ask for better.I specially, late at night thank you so much. I will definitely call you again.

Review 11 (2024-10-16 - Rating: 5)
Alan was professional and courteous. He knew I needed to get back to my job so he finished the work as soon as he could without any issues. I would highly recommend his services again!

Review 12 (2024-09-23 - Rating: 5)
Juan and his partner were beyond great. They were extremely professional and thorough. They went above and beyond to make sure my plumbing issue was rectified. They also uncovered the source of the problem. He also educated me on everything so that I could understand and avoid the issue happening again.

Review 13 (2024-09-20 - Rating: 5)
Orlando was very professional, courteous and had a smile on his face the whole time. Extremely sufficient, explained everything and cleaned the whole bathroom area when he was finished unclogging our toilet!Highly recommend this company!

Review 14 (2024-11-12 - Rating: 5)
Alan was very helpful and professional. He took the time to explain the process and resolved our issue efficiently. We look forward to working with him again if ever needed.

Review 15 (2024-10-20 - Rating: 5)
We were dealing with a rear hung toilet that was stubbornly leaking. Roto-Rooter came out 3 times previously for the same issue and the plumbers they sent were stumped and replaced the wax ring every time, with various alterations each time. Within 24 hours, each time the toilet started leaking from the base every time. The same plumber came out on the 2nd and 3rd visit and told me if it leaks again, ask for a different plumber because he didnt know what else to do, so I did. On the fourth visit, Alan came out, who because of his experience and training in Ireland, recognized that a non-wax seal ring was needed! Luckily he had one in the van and was confident that would solve the problem. He said wait 48 hours before leaving a review. Its been over 48 hours and no more leak!! Great job, Alan! Hope you have a great trip and thank you for fixing our problem! 5 Stars!

Review 16 (2024-10-03 - Rating: 5)
Charles from Roto-router came toMy home in record time to fix our toilet backup. He was wonderful, quick, honest and personable. I’m very satisfied and happy our problem was fixed so quickly. Thank you Mary Pirozzoli

Review 17 (2024-09-25 - Rating: 5)
Fabulous to work with, was able to schedule an appointment the next day, communication was excellent letting me know when the tech was coming. Dazhaun worked quickly and efficiently and got the job done. Very professional and knowledgeable.

Review 18 (2024-12-09 - Rating: 5)
Charles was professional and very helpful! He was able to clear up our issue quickly and efficiently. I highly recommend him and his services.

Review 19 (2024-09-25 - Rating: 5)
Josh Young was excellent! He was friendly, clear about the task at hand, and knowledgeable. He got the job done quick and kept my needs in mind along the way, great service!

Review 20 (2024-10-29 - Rating: 5)
Charles Sajda at roto-rooter saved the day where i work. he was quick, friendly, polite and got the job done. i would request him again in the future.

Review 21 (2024-11-21 - Rating: 5)
Charles was an informative professional who helped us understand the problem, solution, and long-term care of our plumbing system. We will definitely reach out to him for our future needs.

Review 22 (2024-10-03 - Rating: 4)
The reason for 4 stars is the pricing which was higher than I expected. Otherwise, it was a good experience. The tech (Charles) was very professional, took his time explaining things, fixed the issue (clogged kitchen sink drain) and cleaned after.

Review 23 (2024-09-24 - Rating: 5)
Had a pipe leak through our basement ceiling. Jamaal with Roto-Rooter was very knowledgeable and quickly addressed the issue, and for a competitive price. Will certainly hire again for any future problems!

Review 24 (2024-09-23 - Rating: 5)
The two technicians that came to fix my clogged drain were absolutely wonderful. They did a great job and went out of their way to get the job done. I would highly recommend this company.

Review 25 (2024-09-24 - Rating: 5)
Franklin was extremely knowledgeable about my complicated plumbing issue and did a great job fixing it. I would definitely use him again. A pleasure to work with.

Review 26 (2024-12-09 - Rating: 5)
Whole house backup, Charles snaked the house cleanout and the kitchen drain out and got us back up and running. We really appreciate the fast response and thorough service.

Review 27 (2024-11-08 - Rating: 5)
Got us an appointment the same day I called. Tech guy Charles came on time and was very helpful. Great experience all around.

Review 28 (2024-12-13 - Rating: 5)
The technicians were prompt and friendly and explained everything beforehand. I am pleased with their service, and would recommend them again.

Review 29 (2024-05-23 - Rating: 5)
This is the second time Ive used Roto-Rooter and had the service technician Alan come out. Alan is extremely conscientious, knowledgeable and patience. He walks you through all the steps answers all your questions and is genuinely just a really nice guy. He was able to quickly rectify the problem I was having. I would definitely use them again due to his professionalism.

Review 30 (2024-05-06 - Rating: 5)
Alan was dispatched to my location and arrived early despite only giving a 30-45 minute window to begin with coming from another job he had finished. When he showed up he had spoken to the plumber that had originally come out to look at my problem and was fully aware and prepped to work after diagnosing the issues himself. Alan provided options and was upfront about what each of those options entailed. He worked quickly while keeping me involved in the process. It was a refreshing experience. 10/10 would highly recommend Alan and will use him again if and when the time comes. Great attitude and great work, like it used to be.

Review 31 (2024-11-21 - Rating: 5)
Great guy, wonderful experience, fixed our issues quickly. Thank you Charles. Would refer and call him again with any other issues.

Review 32 (2024-09-30 - Rating: 5)
Charles was great! Explained everything and all options before just going in which I appreciated! Also was very personable and helpful with tips to avoid future problems!

Review 33 (2024-09-26 - Rating: 5)
Reputation pays off. Excellent and fast service. Everyone was so nice polite and wanting to help. Most especially the serviceman Richard. Highly recommended and to be commended. THANK YOU.

Review 34 (2024-09-25 - Rating: 5)
Our technician Miguel really went above and beyond to work on our clogged line issue. I was very impressed with his professionalism and his desire to help us.

Review 35 (2024-10-02 - Rating: 5)
These guys were amazing! Very professional, clean, in uniform and explained the difficulties in our system, and how to solve it. Thank you Roto Rooter!

Review 36 (2024-05-11 - Rating: 5)
Alan was very professional and knowledgeable about the situation and solutions. He arrived on time and quickly got to work while explaining the process and costs. Spend a total of 3+ hours working to replace a non functional water heater and stayed to test that the heater was working. Overall a very pleasant experience.

Review 37 (2024-07-10 - Rating: 5)
As a technician Alan OConnor is very knowledgeable, fast, clean, and personable. Very easy to ask questions, he explained the entire process and parts before and after the repair was done. Very thorough and professional.

Review 38 (2024-08-28 - Rating: 5)
Allen helped us fix our sink very fast. He is the best. By the time we got back with our toilet he was ready to install it.

Review 39 (2024-10-24 - Rating: 5)
Service technician was on time courteous very clean did his job very professionally. It was a great experience would highly recommend.

Review 40 (2024-03-21 - Rating: 5)
Prompt, professional, and proficient! Thomas H, The technician efficiently replaced my water heater, ensuring everything was in working order before leaving. Highly recommended for their expertise and excellent service. Weve had the pleasure of working with Thomas H before, and we were thrilled to have him assist us once again! His expertise and professionalism always make for a smooth experience.

Review 41 (2024-02-13 - Rating: 5)
My husband and I purchased an older two family home in 2017. Since we close on home, we have not had to do any major repairs. A Week ago the toilet in the first floor apartment got clogged and the toilet on the second floor flushed and worked just fine (toilet from the 2 fl has to pass the 1st floor toilet opening within the pipeline before leaving the house and into the sewer ). After a week of troubleshooting at no avail, Rotor-Rooters plumbing company was referred by a friend. The comprehensive services offered by the company were impressive. Charles was the plumber that came to analyze the problem in the sewer line and Manny was the contractor who going to do the camera inspection. I was impressed with Both employees professionalism and their customer service was second to none. Both men were highly skilled and knowledgeable . Charles and Manny were able to answer all of my questions and were very informative about the process that comes next. The company’s prices were fair and transparent….definitely value for money.I feel confident with Their knowledge and experience to service my property with the next steps of the project (which involves excavating the driveway to fix the. sewer pipe)

Review 42 (2024-09-20 - Rating: 5)
Fernando is very knowledgeable and efficient and had provided excelllent customer service in assisting me with my water damage in my house.

Review 43 (2024-09-23 - Rating: 5)
Mike and Rick were very helpful and ran the snake and cleared up the clog. Clean work, left the premise clean when done.

Review 44 (2024-03-03 - Rating: 5)
Roto -Rooter was excellent. Very quick to respond when I called for assistance. Especially Fernando. That man assisted with every question I could possibly ever have. He’s a professional and his customer service skills are excellent. Thank you so much for helping me and calming my nerves.

Review 45 (2024-03-13 - Rating: 5)
Charles and the whole team who came out to my house were able to not only snake the exit pipe from my house, they showed me the root cause of my problem, one of the trees in my front yard. They were also extremely professional, yet friendly and down-to-Earth. I appreciated the time and effort they put in to not only help me resolve the issue but also to get the ball rolling on remediation of any possible damage that may result.

Review 46 (2024-10-23 - Rating: 5)
Amazing work! Painless scheduling and our clogged drain got resolved in 15 minutes. Couldn’t be happier!

Review 47 (2024-09-24 - Rating: 5)
Our tech was amazing. Quick, professional, a joy to be around. Did a great job. Thank you!

Review 48 (2024-12-03 - Rating: 5)
Alan did an excellent job, fixing a leak in a very difficult spot. Great job!

Review 49 (2024-09-19 - Rating: 5)
Richard helped me in New haven. He did not give up on me when everyone else did. An excellent job. Thank you Richard! 🙏🙏🙏🙏

Review 50 (2024-03-19 - Rating: 5)
Jon Everett is a fantastic human being and truly understands the meaning of superb customer service. From the moment he arrived, we felt at ease. He explained everything and had a very down to earth manner. This company has a gem in Jon. I hope they appreciate him, we did!

Review 51 (2024-03-05 - Rating: 5)
Jon was outstanding. He arrived when promised, immediately diagnosed the problem and cleared the main drain. He explained everything thoroughly every step of the way, was in contact with the camera guy, and did an amazing job...Very highly rated. If I could give more than 5 stars, i would. A+++

Review 52 (2024-03-12 - Rating: 5)
It’s my first time using this service and it was a great experience. I called around 6:30 a.m. and Joshua was there in less than two hours. He was very polite and professional. He explained the issue with my clog and walked me through the repair process. The job was done in no time. Thank you very much for making a stressful situation less difficult.

Review 53 (2024-02-04 - Rating: 5)
This past Thursday, February 1 my sewage pipe backed up I called router they sent technician Chad out to take a look at it. He was very knowledgeable knew everything took care of his for me and called another technician William, who has a scope, light camera to factory find where the problem is in the line he spent hours with me and temporarily fixed the problem and advise me what the next steps to board to be. I recommend them very highly they knowledgeable, respectful, polite, and I can’t say enough about them. All I can say to the company they work for Roto router these two technicians are an asset to your company , thank you so much Chad and William sincerely, Joe Capra

Review 54 (2024-03-20 - Rating: 5)
Mike was great! Problem solved and with a smile in his face while we worked through the issues. Tried with another plumber, no luck. Wasted months before calling. But Mike and Roto-Rooter got it done same day!. He seems to have a lot of experience and it really helped with this job. Love the professionalism. Cant thank him and Roto-Rooter enough. Will be a repeat customer.

Review 55 (2023-11-08 - Rating: 5)
These guys were awesome! Took a little bit to find the leak but they found it. They never gave up. They repaired it and did an awesome job. I believe it was Tim and Ron. Thank you for doing a great job! We wont hesitate to call you in the future and will definitely recommend you to others.

Review 56 (2024-03-22 - Rating: 5)
One of the most important requirements for me as a customer is to be able to communicate with who is doing the job. I was able to ask Josh all the questions I had. He kept me in the loop where he needed to and I learned something as well. He was on time, professional and friendly. I wish there were more pros like Josh. I would recommend any time.

Review 57 (2024-02-26 - Rating: 4)
I submitted a work order request online for drain cleaning at noon and a technician was at my door by 4! He was so quick, efficient and informative and even gave me advice on how I could prevent the drains from clogging in the future. This place was so knowledgeable, professional and just super nice that it almost makes you forget how dang expensive it is 😅 At least the reviews prepared me for what I could expect in pricing and the service was exceptional!

Review 58 (2024-09-20 - Rating: 5)
Our plumber Jamaal was fast, professional and very nice. Everything seems to be working great

Review 59 (2024-03-25 - Rating: 5)
I called Roto-Rooter today, and they sent out their technician Edwin the same day to fix the problem I was having with a partial blocked pipe from my sump pump. They solved the problem quickly, and honoured the price of the previous time I used them. They also offered advice to prevent blockages in future.

Review 60 (2024-11-18 - Rating: 5)
They fixed my bathroom sink, its back to normal. The job was quick and clean.

Review 61 (2024-02-06 - Rating: 5)
Had sewage water coming through the drain line for the washing machine . Went on the website last night to schedule service. Received a response that they would be out between 8 - 10 am the next day. The technician arrived within that window and started working. Less than 15 minutes later Fernando DeOliveira the Water Restoration Specialist arrived. He walked us through the whole process of submitting the claim for the sewage clean up. He took his time and answered all our questions. Did a great job. Greatly reduced our stress during this time. Recommend him to anyone. Thank you so much.

Review 62 (2024-12-10 - Rating: 5)
Charles was great did what he had to do and made sure everything was flowing again.

Review 63 (2024-03-28 - Rating: 5)
Thomas H of Roto-Rooter was excellent to work with. We needed our water heater replaced, and he was incredibly friendly, knowledgeable, and made what would have otherwise been a relatively stressful experience stress-free. Would definitely use Roto-Rooter again in the future. Thank you Thomas for saving the day!

Review 64 (2024-10-15 - Rating: 5)
Charles was great- quick, professional, and personable. I appreciate the work he did.

Review 65 (2023-11-16 - Rating: 5)
I was very happy with the service I received from Roto-Rooter. They gave me an appointment for just a few hours after I called. Scott was the plumber they sent and he came right on time and fixed everything within the hour and left everything neat and clean. Answered all my questions and eased my mind.

Review 66 (2024-03-25 - Rating: 5)
I recently had the please of working with Orlando. I could not be more impressed with the level of service l received.From start to finish: His professionalism, experience and expertise in solving our plumbing issue.As stated above: this all occurred within 1 hour of placing our call to Roto- Rooter . Orlando their skilled plumber was at our door.

Review 67 (2024-02-09 - Rating: 5)
#904 Mike. Plumbing issues are my biggest insecurity, with an old house and young kids. I felt in safe hands as soon as Mike walked through the door. His experience was evident when he was done with the job no more than 10 minutes after arriving. Hearing the water drain is my favorite noise. Appreciate Mike and his apprentice so much. Friendly, honest and knowledgeable. I’m going to recommend him for any future visits needed.

Review 68 (2024-03-21 - Rating: 5)
We have used Roto-Rooter a few times now and they are very responsive and have always gotten someone to us within a few hours. All of the service providers we have worked with have been very professional. They are up front about fee and all that it includes (6 month warranty on the work they do also!). I highly recommend Roto-Rooter

Review 69 (2024-02-22 - Rating: 5)
Steve was honest, and concerned about best options for me. Changed his schedule to meet. Rare find!Mike was absolutely wonderful. Drove across state because other tech busy. And was cheerful and knowledgeable and efficient.

Review 70 (2024-03-20 - Rating: 5)
Jacob Brisee was amazing! Fixed the clog in our kitchen drain. He was thorough, friendly, and explained everything as he did it. Very professional and knowledgeable- will definitely call Roto Rooter again!

Review 71 (2024-03-01 - Rating: 5)
Orlando was excellent!! He came out and fixed my plumbing in my kitchen, fast. He also gave me an estimate for my 2nd floor bathroom. I’m so happy to have a functioning sink again! He also introduced to Ervin who is helping me put a claim in my insurance for all the water damage from the kitchen and also my bathrooms. Ervin was extremely knowledgeable and helpful, made me feel comfortable in discussing with my insurance.

Review 72 (2024-02-26 - Rating: 5)
I had a reoccurring problem with the drain in my kitchen sink. I called on a Sunday night so I could get an appointment early on Monday and they were right here Monday morning first thing in the morning both gentlemen, very polite. Explain things to me and got to work. My kitchen sink is now working without causing a flood and I like that it’s warranted for six months. They also cleaned up nicely and didn’t leave a mess behind.

Review 73 (2023-11-01 - Rating: 5)
I am very pleased with the recent service. Staff were very knowledgeable and professional and easy to work with. All of our concerns and questions were addressed. There was much less volume of noise than expected, with the jackhammer and no vibration. We had a long-term problem which Roto Rooter resolved well. I will not hesitate to use them again. Thank you

Review 74 (2024-12-02 - Rating: 5)
Quick service - came out within 2 hours of calling. Great service

Review 75 (2024-02-15 - Rating: 5)
Chad was awesome. He was very professional and knowledgeable. He accessed the situation quickly and was able to resolve it. I recommend 100%, you’ll be my go to if I have any issues in the future. Thank you very much.

Review 76 (2024-03-20 - Rating: 5)
Roto-Rooter sent out a technician (Miguel) to address an issue for a clogged pipe in our basement. I called at 6:00pm and he was there by 8:00pm. Investigated, tried a few drains and eventually unclogged our pipe. Price was decent for an emergency issue and coming out immediately after I called. I would definitely recommend services by Roto-Rooter to anyone and of course would call back if we had any other plumbing related issues.

Review 77 (2023-08-19 - Rating: 5)
I had an issue with my drain line due to the ground settling outside the foundation of my house. Roto-Rooter originally unclogged the line in the past and let me know what it would take to repair it. I recently connected with Jimmy and he came out to put a camera down the rest of the line to make sure there werent any other issues and walked me through what it would take to repair the issue. He was very professional and answered all of my questions.Jimmy and his team were able to complete the work within 1 week (based around my schedule) of initially contacting them. I am extremely happy with the professional and prompt service and will definitely contact them again in the future whenever something else comes up. Thanks again!

Review 78 (2024-03-15 - Rating: 5)
First experience with this company was a fantastic experience.They were super friendly and helpful,And not to mention knowable about the work.And they all cleaned when they were finished with the project. Would definitely recommend them to everyone I know. And will be using them again.

Review 79 (2024-03-27 - Rating: 5)
Dave quickly helped me diagnose a water leak and repaired it in no time! Fernando was a huge help in surveying the damage and helping me file a claim with my insurance to get the kitchen and basement dried out and restored. Thanks for everything and look forward to working closely with yall through the restoration process!

Review 80 (2024-02-22 - Rating: 5)
I had an issue with a leaking shower knob that wrecked havoc on my shower floor and caused damage to my ceiling downstairs. The young man (Dazhaun) that showed up was very courteous. He was also extremely knowledgeable and walked me through the process. More importantly, he stopped the leak! I highly recommend using Roto-Rooter for all your plumbing needs.

Review 81 (2024-02-26 - Rating: 5)
Dazhaun was incredibly patient, thorough and knowledgeable. Walked me through the full process and possibilities so I was fully prepared. All work was done cleanly. Gave one price and was charged exactly for that, no overages. Hope not to have to need Roto Rooter services again but will absolutely keep his card on file. Thank you Dazhaun!

Review 82 (2024-03-08 - Rating: 5)
Very pleased with the service. Having your sump pump die during a torrential downpour is awful but Roto-Rooter did their best to make the remediation and restoration as painless as possible. Very professional, fast, and reasonable. New sump pump was installed the next day.

Review 83 (2023-11-29 - Rating: 5)
Edit to Roto-Rooter review of 11/28/23. Two very nice concerned managers Steve and Jimmy called me this morning with in 24 hrs of posting. They wanted to follow up with my review. We had a wonderful conversation and Jeremiah will be coming,at no cost, to check the work that was completed on faucet and sink.They advised me the tech that was here was to have a licensed plumber with him, they knew who it was but had no idea at this time why he wasn’t with the person that was here. So that was resolved.They also told me I would receive a full refund of the charges for the day. Which were $1,243.80. I was so impressed with the quick, efficient response to my review. Definitely top notch service.As I have used Roto-Rooter several times in the past and I have been very happy with their services. I am so glad that they reached out to me and certainly made my day..I had told them I would edit my review, I was not asked to do this but due to prompt response to review and their concerns I feel I should do it now.Thanks to Steven and Jimmy the managers for their excellent customer service. I will now use them again…I had called rot-rooter for faucet installation and uninstall new toilet. I asked for Jeremiah to come out and scheduled a week out. They sent someone else. Had assured me Jeremiah would come. He had come before.I was given quote. Over 600.00 to install new kitchen faucet old one had a leak. Unbelievable so average about 300.00 an hour. All for a leak. But I had no one else to do it. Cost of replacement of toilet was over 500.00 some dollars. So very expensive. But he was happy to do it. Then as we talked he was not even a licensed plumber in Connecticut. Working on Connecticut license. He had been licensed in another state but had moved here. So I paid over 1150.00 for an unlicensed plumber. Plus not person I had been assured would come to do work. The work was done well and quickly he was very nice guy. But come on. I should have denied service but I’m 76 woman and have no one to do work for me. So there you are. I will find someone else for other work and would use rotor-rooter for emergency but neither of mine was emergency.

Review 84 (2024-10-01 - Rating: 5)
Showed up quickly after I called and was very professional. Explained what he was doing and how to prevent future issues.

Review 85 (2023-11-16 - Rating: 5)
Absolutely amazing company and amazing technicians. They came to my house within an hour of calling and promptly resolved a severe clog in less than an hour. They were very professional, neat and informative. I will forever recommend Roto-Rooter.

Review 86 (2024-03-14 - Rating: 5)
I had William and Andrew come to my house for an outside drainage problem. They were both terrific. They explained everything to me and they will be coming back for more investigation and hopefully a solution. I would recommend this company to anyone. Very efficient.

Review 87 (2024-02-23 - Rating: 5)
So I just had Miguel and his partner whose name starts with a J from Roto-Rooter come out to my condo. Both these gentlemen were extremely polite and professional before getting started they explained everything to me where I could understand. My main drain line was clogged, they investigated everything and when they found where it was clogged, they snaked and cleaned everything out. I work in construction so it was nice having a company come out that knows what theyre doing and whose employees acted with great professionalism. After they got my drain all cleared they cleaned everything up leaving it looking better than it did before they got there. Included with the service was a very nice warranty as well as they also have a camera tech coming out to my condo from Roto-Rooter to check all the lines which was included in the bill and its awesome because a lot of companies do not do that. So I just want to say thank you again to Miguel and his partner from Roto-Rooter it was a pleasure dealing with you guys and I appreciate everything you did to get my drain cleared. I highly recommend Roto-Rooter and if Google allowed me to I would give them 10 Stars instead of five. Thanks again guys enjoy your day!

Review 88 (2024-02-14 - Rating: 5)
Mike and his team (Chris) were absolutel angels and life savers. They couldn’t have been more efficient, kind and helpful. They arrived so soon after we called and fixed our very stressful situation very quickly and easily. I cannot recommend Roto- Rooter and Mike enough!

Review 89 (2024-09-30 - Rating: 5)
Great and courteous job by Miquel. Thorough , clean, and respectful of the house and family. Overall great job!

Review 90 (2024-08-27 - Rating: 5)
Alan was great, took his time explaining everything to me and did an awesome job

Review 91 (2024-03-20 - Rating: 5)
I had Darley C as my technician, and he did a fantastic job. He was able to diagnose the issue within minutes, and had it fixed within the hour. Quick, kind and cost effective - I have no complaints.

Review 92 (2024-02-23 - Rating: 5)
I’m a Maintenance Director at a healthcare facility and I appreciate great contractors. The 2 guys that you sent me were great! Went above and beyond! I always say that you can teach people how to do some thing, but you can’t make them care. Both of the guys that you sent me really cared about what they do and I appreciate that very much.

Review 93 (2024-03-14 - Rating: 5)
The organizational structureFor scheduling and confirming the visit was a bit cumbersome as a Landlord. Needing to be around the phone for long hours for a second confirmation before they would even show up proved to be difficult, and our visit went from early afternoon to not arriving until after 8pm. The reason for the review is the people. From answering service, to dispatch to Mike, Steve and Carlos, these gentlemen were honest and work very hard for the client. It’s never easy trying to provide a service with larger dollar items in crisis situations, and these guys performed very well into the night until 12pm keeping their promises and following up

Review 94 (2024-02-16 - Rating: 5)
Came home to a sewer backup in my basement laundry room. Called Roto Rooter at 945pm and was scheduled for first thing the next day. Chad arrived and got right to work. Found the obstruction and had it cleared quickly. Had his team camera the whole sewer drain. Chad was friendly, explained things well, shared his opinions when asked, and offered advice to help me with the cleanup. He was polite and tried to keep my house as clean as possible. Thank you for the prompt and professional work Chad.

Review 95 (2024-03-08 - Rating: 5)
Technicians were very professional and courteous, despite the late hour they took the time to explain the problem. My only complaint would be the scheduling and I wouldn’t hold that against the techs and this rating is based on them. I had a 2:00 to 4:00 PM appointment and it was 6:45 before the technician arrived but the service when they did arrive was worth the wait.

Review 96 (2024-09-21 - Rating: 5)
Very Professional and Communicative, Made sure all my questions ere thoroughly answered. Would highly recommend this company !

Review 97 (2024-02-14 - Rating: 5)
Darley, my service technician, was excellent. He went out of his way to pick up a part that was needed to get my toilet up and running again. Since it’s a really old toilet, I didn’t have a lot of hope. He was determined and it paid off. I would highly recommend him and Roto-Rooter!!

Review 98 (2024-02-05 - Rating: 5)
Richard came and was amazing! He snaked my toliet within 10 minutes and got my car keys! He did everything to help me as best as he could! I really appreciate that! Excellent service!

Review 99 (2023-11-11 - Rating: 5)
I was ify about calling this company for service because of the mixed past reviews I read online about their service. When I finally decided to give them a try, I was beyond impressed with their punctuality, professionalism and level of expertise! Both technicians were not only transparent with the information share about my plumbing problem but they also educated me and my kids about what to do to avoid future problems like the one they were called for. Needless to say, I had a great experience with their service and will be using them again- if need be.

Review 100 (2024-03-20 - Rating: 5)
Javier V. was a great Tech, really helpful and did not overcharge me. Responded right away. Definitely recommend them. Very professional and prompt service. Affordable.

Review 101 (2024-03-11 - Rating: 5)
It was literally raining in our home. We called David Biller and he called Fernando from Roto Rooter. Fernando and Orlando figured out the problem was our sewer line. Fernando and Orlando were kind and patient and handled everything very smoothly. I really appreciate them and their expertise. Fernando helped us file our claim with our insurance company and with the water clean up.

Review 102 (2024-02-11 - Rating: 5)
Arrived on time was, thorough in his knowledge with the job at hand. Cleared drain in good time, and helped connect me with associates to help with cleanup and insurance claim. All aspects were well handled in a lousy situation. Came out looking positive with the whole process

Review 103 (2023-11-13 - Rating: 5)
Great service. Called at 830am and had techs on-site within a couple hours. Had a bad clog deep in my kitchen sink line and they were able to clear it. Both techs were professional, knowledgeable and answered all of my million questions. Wouldnt hesitate to use them again if needed.

Review 104 (2024-02-14 - Rating: 5)
Had problem with my bathtub clog and leaking in the basemant. I called Roto-Rooter and in less tha 2 hours they came. They FIX the problem explained to me very detail oriented and show me how to take care of the house pipes. Shout out for Jon & Josh very friendly and polite workers and professional in everything they did.2-14-2024

Review 105 (2024-03-02 - Rating: 5)
Our plumbing tech Miguel was super informative and friendly. He was able to clear our toilet clog in minutes after we had been unsuccessful after a full day of trying home remedies.

Review 106 (2024-03-21 - Rating: 5)
My experience with Roto-Rooter was great William was on time and very knowledgeable. William was very detailed in his summary, and I will recommend Roto router to all my family and friends.

Review 107 (2024-02-22 - Rating: 5)
My technician was absolutely amazing from start to finish. I was in a bit of a panic when he arrived and he explained to me in detail what he would be doing and what would be happening after his completion for my next steps. Glad I called this company!

Review 108 (2024-03-08 - Rating: 5)
We called on Sunday after discovering that our curtain drain had failed and water had infiltrated the basement. Within 24 hours we had cleanup and abatement in progress, a temp fix on the curtain drain. Within 4 days the total job was completed including installation of a sump pump to assist, and replacement of exterior drain pipes which had failed. Thanks guys!

Review 109 (2024-03-28 - Rating: 5)
Alan was extremely knowledgeable and was able to quickly find the root cause of our plumbing issues. He promptly fix our leak and attended to all our questions.

Review 110 (2024-03-27 - Rating: 5)
Fernando was professional, thorough, walked us through each step of the process and gave us peace of mind that everything will be handled correctly and promptly. Highly recommend him!

Review 111 (2024-03-20 - Rating: 5)
Frank (#2801) came out today because I was having a lot of issues with water in my basement. He looked diligently around the house to check for leaks and splashed around my basement and driveway with no complaint. He took the time to explain everything to me. My situation is very unusual and many people have been trying to figure out what is happening. Frank found where the water was coming from and we figured out the next steps. Thank you, Frank!!

Review 112 (2024-02-05 - Rating: 5)
Edvard was great. He is very professional, patient and knowledgeable of what he was doing. I can highly recommend him and he is very friendly and answered all of our concerns. Thanks Edvard!

Review 113 (2023-04-13 - Rating: 5)
Todd was excellent! Fixed our kitchen blocked drain issue! His commitment to making sure our issues were fixed was greatly appreciated, especially as it wasn’t just a simple blocked drain. Professional, quick as possible, great price, wonderful and friendly and professional service. Highly recommend Todd and this business!

Review 114 (2024-02-02 - Rating: 5)
Orlando was very friendly and definitely knew what he was doing! He even gave me some tips so I don’t get the same problem again! Great experience.

Review 115 (2024-02-07 - Rating: 5)
Edwin did a wonderful job coming in assessing the source of our water drain clog due to tree roots and opened it up and cleared out the issue though we still had to repair part of the pipe. But he was thorough and resolved the issue and outstanding questions.

Review 116 (2024-03-25 - Rating: 5)
This has truly been the worst nightmare imaginable. I cant imagine what I would have done without Fernando. I left home for a day and a half and when I came back my Mom, who lives upstairs, was complaining that there was no hot water. When I went downstairs, where I live, the whole basement was flooded. After crying and going insane, I called roto∼rooter after a Google search and Fernando calmed me down, walked me through the process, let me cry a bit more and helped me find my paperwork in the flooded archive. I am super grateful for Fernando and roto rooter. They took the cross off of me and gave me confidence that all will be back to normal. Thank you wouldnt even begin to cover how I feel right now...Thanks tons! 😩😊🤗

Review 117 (2024-03-26 - Rating: 5)
Miguel did an outstanding job clearing the blockage in my toilet caused by a small spray bottle that had someway found its way into the bowl. He spent over an hour attempting to free the obstruction with his hand auger. Sheer determination and an insistence on not giving up… that’s Miguel in a nutshell!!! Thank you so much!

Review 118 (2024-03-11 - Rating: 5)
Orlando did a great job. He assesed the issue with the toilet, snaked the drain, and found an old toilet in need of replacing. Gave options for pricing as well and advised a new toilet is needed. Thank you

Review 119 (2024-03-13 - Rating: 5)
We had a very great experience with Roto router. Both Revin and John were wonderful. We will definitely recommend them to our family and friends.j

Review 120 (2024-06-10 - Rating: 5)
Had issues with an emergency where water was not shutting off to the washer. Alan came out and diagnosed then fixed the issue in less than 2 hours.

Review 121 (2023-11-22 - Rating: 5)
A plumbing emergency the day before a holiday is everyone’s worst nightmare! But Scott from Roto-Rotor, with his pleasant and friendly demeanor, made it a dream. While we weren’t lucky enough for an easy fix this time, he walked us through the issue, advised us on how to work around it and we know we’ll have our quote in hand soon!We look forward to seeing him again when he comes back to fix it.

Review 122 (2024-02-20 - Rating: 5)
Fernando and Erving were both Very professional and knowledgeable about assisting with submitting the insurance claim. Also about water softening system. I would highly recommend roto rooter at anyone.

Review 123 (2024-02-16 - Rating: 5)
Stalyn saved the day! There was a leak in my laundry room and I called around for plumbers in my immediate area. All the plumbers were busy with other jobs or unavailable until the next day. I just wanted the leaking water from the pipe to stop. One plumber (Stalyn) came to my rescue, the same day; and stopped the leak in a matter of minutes . Thank you Roto-Rooter!

Review 124 (2024-02-19 - Rating: 5)
The 2 gentlemen were very professional the entire time the 2 gentlemen were here.Roto-Rooter should be very proud of their employees. It was a pleasure to be with them as they worked to resolve our problem.Job well Done!!!!!

Review 125 (2024-02-06 - Rating: 5)
Michael tech#2843, was professional curious and very knowledgeable. I was surprised how fast he got the job done. This was a sewer cleanout in a very crowded basement. Not one drop was spilled! We couldn’t be happier! Thank you, Michael and RotoRooter!

Review 126 (2024-03-10 - Rating: 5)
Mike was great, came out right away. Very professional. Will always use Rotorooter in the future.Explained everything to use, and how to maintain pipes for the future. Thank you Mike

Review 127 (2023-05-05 - Rating: 5)
Very happy so far! Roto-Rooter arrived an hour after I called and found the issue immediately. Brian has been wonderful diagnosing the significance of the issue and helping me submit my insurance claim. Im looking forward to getting my bathroom fixed!

Review 128 (2023-04-30 - Rating: 5)
Brian, the worker from Roto-Rooter came to my place on Sunday morning. I asked him to shut off my water and connect my new refrigerator. The appliance was delivered by Home Depot, but they couldnt shut off the water when they came to install It the previous Wednesday. The refrigerator sat in my living room for 6 days. Finally, I had the idea to call Roto-Rooter and Brian did the job quickly and competently. I will ask for him again because he did a great job and is a credit to his company. I recommend him to anyone looking for a trustworthy, personable plumber. Now I have the comfort of knowing where to go for my plumber needs. Thank you!

Review 129 (2023-11-15 - Rating: 5)
We had a problem with our mainlineSo we called Roto-Rooter. Jimmy and Steve came out and located the problem and fixed it. Then Jay sent out Brian to go over water damages and the restoration crew with Brandon, Paul and Spencer did an excellent job with cleaning up.

Review 130 (2024-08-28 - Rating: 5)
The plumber, Alan O was friendly and efficient. Great work! He is the best!

Review 131 (2024-06-06 - Rating: 5)
We had a new toilet installed. We are happy with the service and the gentleman that came out. He was very friendly and answered all our questions.

Review 132 (2024-09-21 - Rating: 5)
Franklin Trujillo helped us solve a tricky problem. Professional and super knowledgeable!

Review 133 (2024-03-28 - Rating: 5)
Communication from their office was excellent and Charles the technician they sent was clean, accommodating and courteous. He explained everything and made sure everything was running perfectly before he left.

Review 134 (2023-07-17 - Rating: 5)
Scott was excellent to work with. I had some plumbing issues both with leaks and drainage problems that developed in an older house I purchased. It was easy to schedule an appointment and they came promptly. After the first fix there was still a slight leak due to the age of the hardware but they fixed it, no charge. When Scott finally had to replace the faucet entirely and the drain started clogging up, he came back and unclogged it no charge. Was a pleasure to work with them.

Review 135 (2024-02-05 - Rating: 5)
The technicians were very prompt and courteous. They addressed the problem and made suggestions for a more permanent solution and had the expert call right away. I can’t recommend them enough. Excellent!!

Review 136 (2024-03-15 - Rating: 4)
Technician was great but, unable to repair what he believed to be a problem with our dry well. Estimated cost for rerouting lines was $5500. We will contact if we decide to get it done. Thanks, Tom Patalano

Review 137 (2023-11-16 - Rating: 5)
I wanted to take a moment to express my gratitude for the exceptional service I received from Amber, the dispatcher at Roto-Rooter. I recently found myself in a stressful situation with broken pipes in my home, and Amber truly went above and beyond to help.From the moment I called, Ambers professionalism and calm demeanor were immediately reassuring. She listened attentively to my concerns, demonstrating genuine empathy for the urgency of the situation. Ambers expertise and quick thinking were evident as she efficiently coordinated a plumber to come to my home.What impressed me most was the speed with which she acted. In the midst of my panic, Amber assured me that help was on the way, and true to her word, a skilled plumber arrived promptly. The plumber efficiently addressed the issue, thanks to Ambers swift and effective communication.I am incredibly grateful to Amber for her outstanding service during a stressful time. Her dedication to customer satisfaction and her ability to manage emergencies with poise make her a valuable asset to the Roto-Rooter team. Thank you, Amber, for turning a plumbing nightmare into a positive experience. I wholeheartedly recommend Roto-Rooter, and especially Amber, for their exceptional service.

Review 138 (2024-03-12 - Rating: 5)
I am looking forward to experiencing clean healthful water, my wife, pets, and myself will all benefit from this investment now and into the future. Service Tech. Ray is a valuable asset to your enterprise

Review 139 (2024-09-23 - Rating: 5)
The RotorRooter team showed extreme professionalism and resolved our issue. Thanks Mike and Rick.

Review 140 (2024-12-31 - Rating: 5)
Charles not only handled the clog quickly but explained how future problems can be avoided. Very helpful and friendly.

Review 141 (2024-02-24 - Rating: 5)
Very happy with the service. Arrived promptly. Got the job done. Kept me informed step by step. And made efforts to keep everything as clean as possible. Also provided long term preventative advice.

Review 142 (2023-04-04 - Rating: 5)
Brian and Isaac came out to my house and fixed my drainage issues very quick, they were transparent and reliable, and were incredibly easy to work with. Seriously, they answered all my technical questions as well, let me see what they were doing and explained through the process as well, and were just good people to work with. Very glad I had them come out when I needed immediate assistance.

Review 143 (2024-09-22 - Rating: 5)
Came out within the hour to fix my issue. Josh was great.

Review 144 (2024-12-18 - Rating: 5)
Charles a very nice and knowledgeable young man. Explained everything

Review 145 (2024-12-02 - Rating: 5)
Thanks so much to Charles for the excellent job tonight unclogging our toilet. I hope I dont have to call Royo-Rooter again any time soon but if I do, I know I will have no concerns. Thanks so much.

Review 146 (2023-10-25 - Rating: 4)
The work was great, he was on time. Cost was very close to quoted price. Only one issue was that he left a mess behind. even after i asked him to clean and he did attempt to clean, he left quite a mess of sewer crust on the floor and carpet.

Review 147 (2024-07-09 - Rating: 5)
Alan was very professional and helped us found the leak regions. Highly recommended!

Review 148 (2024-03-14 - Rating: 5)
His service is impeccable. Very knowledgeable and trustworthy as well. Came and knew exactly what was wrong and fixed it in no time. I highly recommend his services. Thanks again!!

Review 149 (2024-03-10 - Rating: 5)
Mike was great, very , very , professional, knowledgeable and experienced. Took care of my problem, quickly and efficiently. Hope I don’t need him again but if I do I will be certain to call him.

Review 150 (2024-03-26 - Rating: 5)
Mike was a pleasure to work with. He was polite, informative, and very knowledgeable. Well be using your service again Im sure!

Review 151 (2024-08-07 - Rating: 5)
Excellent service overall, with Alan, who handled the flange installation, as the real standout.

Review 152 (2023-03-16 - Rating: 5)
I spoke to a girl named Amber and she was great!! Very patient, kind, and extremely helpful! Huge thank you to her! And we appreciate her sending out Colby to cable our toilet. He was awesome as well.

Review 153 (2024-03-24 - Rating: 5)
Our technician, Jacob, came right away to the rescue!! He was not only professional and very knowledgeable, but was very pleasant and polite!!! He fixed the issue very quickly and honored the online coupon!!! Awesome service!!!!! A++++++++++!!!!!!

Review 154 (2024-11-05 - Rating: 5)
Charles the guy who came out to fix my drain was fantastic.

Review 155 (2024-03-23 - Rating: 5)
Will was absolutely fantastic. Explained what was going on every step of the way, didn’t flinch at working the entire time out in the torrential rain, and got the job done. A+!

Review 156 (2024-04-04 - Rating: 5)
Allen was very helpful and did a great completing the work. Its always helpful that roto rooter has convenient times and are readily available.

Review 157 (2023-04-22 - Rating: 5)
My toilet had a leak and I called them to come fix it! They were very responsive and came the next day to fix the toilet! During the fix, they noticed that the leak was extensive than what was visible to thier eye and called thier damage and restoration team to help us access the extent of the damage and file a claim with insurance. It was our first time filing a claim with insurance! They were very professional, documented everything and the extent of the water damage and Brian (the person who we worked with) worked very hard to make sure that the insurance covered all the areas that had water damage! The insurance company, Travelers, was very hard to work with and had denied some claims but Brian was persistent with them, showing them all the damage from the toilet leak! I highly recommend working with Tito-rooters, they know what they are doing and hold your hand during a challenging it!!! Thank you very much!!!

Review 158 (2024-03-12 - Rating: 5)
Mike and Chris were very professional and effective in treating my blocked sink. They offered advice to prevent it happening again. Thanks again for your fast response Warmly, Laura

Review 159 (2024-09-23 - Rating: 5)
He was very helpful and really thorough. Great experience

Review 160 (2024-09-28 - Rating: 5)
Dallas was very professional and knowledgeable about the water, the tests and a solution.

Review 161 (2024-02-24 - Rating: 5)
Franklin was very professional and helpful. Got the pipe replacement job done quickly and flagged some things I hadn’t noticed. A+++++

Review 162 (2024-04-12 - Rating: 5)
Alan did a great job from start to finish, replaced two toilets and a sink pipe. Cleaned up after completing his work. Will recommend him again. 😃

Review 163 (2024-02-15 - Rating: 5)
He was very friendly and knowledgeable! Educated us on the importance of a water softener to prevent further damage as well as helped submit claims to insurance.

Review 164 (2024-12-12 - Rating: 5)
Called early this morning and they had an opening this morning from 8-10am - which was great. Charlie was ontime and was great. He worked hard to clear the clog.

Review 165 (2019-08-28 - Rating: 5)
Amazing customer service and experience from start to end. I don’t usually write reviews but I truly feel they’re deserving! First, I got a quote and they were one of the most competitive bids. Once we made a decision, they were able to come in and complete the work immediately. They were professional and took the time to walk me through the details and explain to me my options. I didn’t feel any pressure, which I really appreciated. Best of all, they were right on time with their quoted arrival time! Very happy with our decision and highly suggest this branch, and Jeremiah in particular.

Review 166 (2020-08-07 - Rating: 5)
They were very professional courteous and explained Everything to me a few times To make sure I understood everything. From the person that took the call to the guys ripping everything apart . I was totally stressed they helped me to understand the process and spoke to the adjuster with me. There is still a lot of work to be done but the whole team continues to advise me where we are and next steps which I truly appreciate.Sean Paul Ryan Brennan and Jay they all went above and beyond to make me comfortable and confident that everything would be ok. I have nothing but positive to say about them in a negative situation. I would gladly recommend your company and I hope they get commended for the great job done!

Review 167 (2024-09-26 - Rating: 5)
Richard was wondering excellent service came in fixed the problem and cleaned up.. I will continue using this service in the future

Review 168 (2023-06-23 - Rating: 5)
Called the service for blockage in my outgoing pipes. They came when I needed them and were very professional and explained everything clearly. They did an excellent job in resolving my problem. Kudos to both Katlin and Brian for resolving my issue! Would highly recommend them

Review 169 (2024-10-17 - Rating: 5)
Charles quickly addressed the problem with our tub drain and did a great job explaining the process he would use to try to clear the clog. He was successful in clearing the clog and we are very happy with the results. Charles was very pleasant and made solving our drain issue easy.

Review 170 (2024-03-17 - Rating: 5)
Did a wonderful job! Fast, efficient, and detailed. Didnt take long to do the job, and even made a small repair to my kitchen sink. Thanks Mike!

Review 171 (2024-10-30 - Rating: 5)
All problems solved on the first visit. Very prompt and courteous service.

Review 172 (2023-01-11 - Rating: 5)
Colby was awesome, spoke to him about are previous issues with a root problem in are main line years ago & he let us know are issues & long term solutions & was able to get most of the roots out of are main line in just a couple hrs from call to fixing are issue. This was are first time using this company & we def will be using them in the future to fix this issue permanently im sure. They were all very professional & Eric showed us on camera where the roots were coming from & what we need to do to not have this problem again. Thanks everyone at Roto-Rooter & Price was never an issue especially you get customer service that is at their level.

Review 173 (2024-03-01 - Rating: 5)
Richard was so helpful. He came on time and completed the job in just a few mins. He explained the prices and the job thoroughly.

Review 174 (2024-02-26 - Rating: 5)
Fernando was great help me file the claim through my insurance and help me with everything I needed I appreciate it and will highly recommend Fernando to any friends and relatives thank you for Roto-Rooter

Review 175 (2024-03-07 - Rating: 5)
Dazhaun repaired my toilet leakage with expertise. Very professional to talk and fair estimate. Will definitely call again for future plumbing issues.

Review 176 (2024-08-09 - Rating: 5)
Alan was very professional and knowledgeable and was able to help me out quickly!

Review 177 (2021-04-13 - Rating: 5)
We called with an emergency on a Holiday and they were at our home in under 2 hours (at the top of their estimated window). A plumber came over and inspected the damage. He immediately called in the cleanup team who helped us file a claim with our home owners insurance. The team was so easy to deal with at every step of the way. The lines of communication were always open with the team leaders reaching out on weekends to set up their schedule for the week. Everyone was completely professional and very respectful of our home and the situation. They worked quickly and efficiently to clean up the unfortunate damage that our home sustained. The entire team was extremely knowledgeable and everyone offered tips along the way. As a first time home owner this was all very new but the teams made us feel very secure in the process and very confident in them as a whole. Overall I would recommend this company if you’re looking for a truly hardworking team. Also, please remember these teams are made up of humans just like you and me. Treat them with respect when they’re in your homes.

Review 178 (2024-09-24 - Rating: 5)
John was awesome, very pleasant, professional, and did great work

Review 179 (2024-02-05 - Rating: 5)
Our plumber, Stalyn, really went the extra mile getting to the bottom of the drain problem we had with our bathtub. The line and trap had blockage that others couldn’t previously open. He throughly snaked the line and replaced the ancient trap and drain from the tub. Bathtub drains great now.

Review 180 (2023-11-16 - Rating: 5)
Issac and Kevin were the Absolute most Courteous, Efficient, Proffesional and FRIENDLIEST Technicians I have EVER met!! A great pleasure considering it was a Plumbing issue! All Techs should Emulate them!!

Review 181 (2019-12-13 - Rating: 5)
I wanted to take time to recognize two of your employees for the exemplary service they provided. I needed to replace my hot water heater and Jimmy did a wonderful job. He was prompt, courteous and explained everything to me. I also had an issue with my sewer system. Tom was amazing. He worked with MDC to ensure that my needs would be met. He went above and beyond. One of the nicest people I have ever met. I actually have a service contract with Ben Franklin and honestly wont use them again. You have a customer for life.

Review 182 (2024-03-11 - Rating: 5)
Excellent prompt service to identify and repair a leaking toilet. Stalyn kept us informed throughout and made every effort to resolve all potential sources of the leak.

Review 183 (2023-11-18 - Rating: 5)
My experience with all of the Roto-Rooter associates, whom I encountered in my time of need, were very professional, knowledgeable, and friendly as they worked to rectify the leakage in my home. I found associate Scott exemplified all of the attributes cited above.

Review 184 (2024-11-04 - Rating: 5)
Charles drove over 90 minutes at 10pm Sunday night to help us fix a sewer line leak in our basement. Upon arrival, Charles was friendly, attentive and quickly assessed the issue. He cleared the line and stopped the leak in less than an hour. Thanks Charles!!

Review 185 (2024-03-13 - Rating: 5)
Ervin Simmons with water restoration arrived on time and although his services were not needed because there was no overflow problem, only a clogging problem, he was very nice and professional.

Review 186 (2024-02-17 - Rating: 5)
Richard, was extremely helpful during the whole process. He was prompt, upfront and very pleasant which helped during our less than pleasant situation.

Review 187 (2023-03-14 - Rating: 5)
Roto-Rooter is a fantastic company! Look no further for your repair or installation needs. Honestly, I didnt know the first thing about plumbing, but I bought my new house and immediately something broke! When I contacted the contractor who built the house, he told me it wasnt his responsibility. Without wasting any time I started searching for someone to help. Thank goodness I found Roto-Rooter! The entire process was streamlined and the employees were polite and professional. If you find yourself in a situation similar to mine, look no further than Roto-Rooter!

Review 188 (2023-04-17 - Rating: 5)
Our Little League was in a bind to get our water turned on before our first games tonight. The outdoor valve was jammed, and the Concession Stand cannot legally open without running water. Roto-Rooter responded quickly and bailed us out! The technicians were professional, polite and knowledgeable. They sorted out the jammed valve and had our water running in less than 20 minutes.We highly recommend Roto-Rooter to anybody with plumbing needs. We will definitely be using this company again if we have any further problems.

Review 189 (2024-11-13 - Rating: 5)
Edvin was wonderful! Professional, informative and did an amazing job. He treated me as if I was his daughter!

Review 190 (2024-03-25 - Rating: 5)
Hello just wanted to give Edwin’s a review. He was very helpful. explain to me what the issues were and what I can do in the future with my sewage lines