Roto-Rooter Plumbing & Water Cleanup

Located in Hampton, Virginia

Address: 105 E St Ste 100A, Hampton, VA 23661, United States

Phone: +1 757-671-2308

Rating: 4.8

Services

On-site services
Repair services
LGBTQ+ friendly
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-26 - Rating: 5)
Great experience overall, clog is cleared. It was also super easy to schedule and luckily for the same day. Plumber they sent was very knowledgable and friendly and got the job done. Nothing bad to say about him, but service was a too pricey, although the $75 coupon I had made it slightly more palatable. I paid to have a clog cleared on one of my rental properties a couple years ago and the price was around $350, but is now $525 (before coupon) for an even simpler job. The previous job was kitchen sink and he had to cut out a cabinet to get to the drain pipe with the snake. Included replacing pipes even. This was just a simple tub clog and required no extra work. I understand inflation, but a 50% increase in service price is absolutely crazy.

Review 2 (2024-12-30 - Rating: 5)
We called to have someone come out for our system backing up. Justin came out and was wonderful. He was so polite and professional. You could tell he genuinely cares about his job and the work he does to make sure that people are taken care of. He had no problem answering our questions and I really do appreciate that. I will always request him if I have any other issues. Thank you Justin!

Review 3 (2024-12-19 - Rating: 5)
Wayne was a true professional. He was courteous and polite. His install of my faucet was fast, clean, and well done. He showed me the finished product, walked me through all of his steps, tested everything in front me, and took away the old parts. There was nothing to clean up after. Great job Wayne. You killed it. I called Roto-Rooter for a different job a few weeks ago and I received great service then too. Ill be using you guys again.

Review 4 (2025-01-04 - Rating: 5)
Roto-Rooter Plumbing what can I say besides you saved the day. Thank you so much for your quick service time and easy to use schedule site. David P. is the best plumber, he is professional, knowledgeable & get the job done right. Thank you again, my family greatly appreciates the great service you all provided today.

Review 5 (2024-11-20 - Rating: 5)
My Tech, #4626, was super! He came, diagnosed the problem, worked very hard, and explained everything each step of the way. He was very upbeat, professional, knowledgeable and kind. Had a great sense of humor as well. I highly recommend ROTO ROOTER Plumbing and Water Clean Up to everyone! Their 24/7 availability is invaluable. You never know when plumbing emergencies will occur, but you can absolutely count on prompt and very kind dispatch/response staff to keep you updated on ETA and amazingly hard working and professional Techs to make your emergency less stressful. Definitely, 5 stars. If I could give more, I would. Very Satisfied!

Review 6 (2024-10-10 - Rating: 5)
Appointment for sink pipe leak that had been bothersome, progressively getting worse. Wayne called early to verify time and arrival, which was appreciated! Work was done quickly, professional, and obvious attention to detail that showed experience and dedication to there work.Work being done was explained, costs were explained up front, trash was removed from work and care was taken with the work space.Work was done in a timely fashion, and I was above pleased with the experience!Sink was tested, and....no more leaks!Totally recommend if possible, to go with Wayne, if your able to pick!- Eric

Review 7 (2024-12-07 - Rating: 5)
Julio did a wonderful job, fixing the leak behind my kitchen sink He was very a pleasant worker. Look forward to working with him again.

Review 8 (2024-11-24 - Rating: 5)
Quick response and appointment availability. Preston was very friendly, professional and thorough. He was finished fairly quickly too! Problem solved and were back in business. We would recommend him to our friends/neighbors. Thanks again!

Review 9 (2024-11-19 - Rating: 5)
Five stars for kriston with rotor rooter he came out with the quickness. Very personable very knowledgeable very professional and polite . He completed service in a timely fashion.We appreciate his service 🙏 🙌 also the customer service rep that answered our call tonight was amazing as well very personable very professional and got our call answered quickly

Review 10 (2025-01-07 - Rating: 5)
Preston was courteous, knowledgeable, and very helpful. He came out within 3 hours of being called after hours and cleaned out a clogged main line. Im very thankful he was able to clear things up. Thank you.

Review 11 (2024-12-04 - Rating: 5)
Justin came out to my house and his customer service was excellent. Great attitude and a great person to work with. Me and my family are very appreciative of him and the company for being quick and precise with our request. Thank you!

Review 12 (2024-10-07 - Rating: 5)
Justin and his apprentice came in and really did a great job on the installation. Before and after!

Review 13 (2024-12-11 - Rating: 5)
Julio was very helpful, he explained the whole process to me before moving forward with the drain clearing! Very friendly & works fast! Cleaned up after he was done. If I need anymore plumbing work done I’ll definitely be requesting Julio! Thank you again

Review 14 (2024-12-20 - Rating: 5)
I called at 9am to try to get a plumber in same day since I had a leak in my sink and was going to be out of town the next day, so I needed service quickly. Wayne, the Roto-Rooter tech, showed up in less than an hour and had the problem solved within 30 minutes! He was very courteous and friendly. I would definitely use them again!!!

Review 15 (2024-12-10 - Rating: 5)
Scheduled an appt to replace a leaky toilet. Appointment was swiftly confirmed, and I received a call the day of to confirm that the technician was on the way. When Wayne W arrived, he was super helpful, knowledgeable, and answered questions for other concerns I had. He took his time and made sure the job was done right and that I understood what was done before signing the invoice. I really appreciate his professionalism and friendliness through my appointment, and Roto Rooter for handling everything promptly!!!

Review 16 (2024-11-18 - Rating: 5)
Had a good experience with the tech Kriston that came out to help us with our plumbing issue. He explained what he was going to do and why, and did the work fast and left the environment clean. Appreciate his professionalism and politeness!

Review 17 (2024-12-14 - Rating: 5)
Reasonably priced. Professional and very knowledgeable! Had an issue that was unfortunately past my skill/tolerance level and he was able to get there on time and work through the problem quick enough to not disturb our normal routine. Will work with again!

Review 18 (2024-12-11 - Rating: 5)
I wanted to take a moment to thank Wayne for the exceptional service he provided today. I called at 9:48 AM requesting a technician to evaluate an issue, and by 11:35 AM, the problem was completely resolved. Thanks to your professionalism and quick response, I can now continue my day without the annoying gargling sounds in the toilets .Your prompt and efficient service made a big difference, and I truly appreciate your help.

Review 19 (2024-11-20 - Rating: 5)
I recently hired Roto Rooter for a plumbing issue, and I couldn’t be happier with the service. From the moment I called, their customer service was prompt and professional. The plumber arrived on time, was courteous, and thoroughly explained the problem and the steps needed to fix it.They efficiently repaired my leaking pipe and even checked for potential issues elsewhere in the system. What stood out was their attention to detail and commitment to leaving the area clean after the work was done.The pricing was fair, with no hidden fees, and they offered advice on maintaining my plumbing to avoid future problems. I highly recommend Roto Rooter to anyone in need of reliable and professional plumbing services.& a personal thank you Kriston for your awesome work .

Review 20 (2024-11-18 - Rating: 5)
I couldn’t figure out why my toilet wouldn’t flush so I called around and roto-rooter was the first company to get out to me within 30 minutes. The young man who ended up coming helped me out soo much. His name was Kriston I believe, a really charming guy. He had astounding patience and customer service and was super knowledgeable about my issue. I’m thankful that he the took time to explain what was wrong and what steps he would be taking to fix it. I’ll definitely recommend this company to everyone I know because they’re incredibly helpful.

Review 21 (2024-12-21 - Rating: 5)
Preston was timely, professional, and efficient. His customer service and expertise made an impression. They were able to accommodate me same day on a Saturday. Would call on them again for any plumbing work.

Review 22 (2024-10-23 - Rating: 5)
James & Dylan with Roto-Rooter provided us excellent service.We had water streaming out of a pipe in our crawl space. We hoped to have it fixed asap. We had a lot of questions and James & Dylan patiently answered them all. Their knowledge and explanations provided us a little comfort during this unfortunate homeowner occurrence. We would definitely recommend these guys for future services. Thank you for the pleasant service experience !

Review 23 (2024-08-02 - Rating: 5)
Wayne was great! Very knowledgeable and patient with all my questions. He was able to FIX and clear the sewer block in our newly purchased home. And stayed a little bit longer to ensure everything was good. Definitely recommend!

Review 24 (2024-09-27 - Rating: 5)
Justin was very nice and glad to help troubleshoot the problem and scheduled the repairs as soon as possible to ensure no additional issues. He was straight forward and was quick in the repairs. I would recommend him for any other plumbing issue.

Review 25 (2024-11-20 - Rating: 5)
Justin and Dylan were great! Very friendly and professional. Got the job done well and expediently but took the time to explain everything along the way. Would definitely recommend!

Review 26 (2024-09-21 - Rating: 5)
My entire experience was amazing. On a Saturday, they had a plumber to my door within 2 hours, with no weekend fee. Preston was courteous and knowledgeable, personable, and efficient. The price was fair and the work was immaculate. This was a fantastic experience.

Review 27 (2024-11-27 - Rating: 5)
Arrived promptly a little before expected, good. Took the time to listen to what was going on. Found the problem, gave an estimate. Fix the problem, explained what he was doing. Excellent service. If I have another plumbing problem I will look at Rotor Rooter.

Review 28 (2024-12-30 - Rating: 5)
My brother tried, a plumber from Thumbtack tried and canceled the job. Wayne from Roto-Rooter was able to clear the clog. Roto-Rooter costs more but they always fix the problem. I’ll start with Roto-Rooter first next time.

Review 29 (2024-12-01 - Rating: 5)
Justin and Dillon were great! They explained things very clearly. I have no expertise regarding plumbing. I would recommend a raise a wonderful asset to Roto-Rooters Team.

Review 30 (2025-01-07 - Rating: 5)
The absolute best service ever. Sorry I waited so long to call. Frank was professional, knowledgeable and super kind. Id give 10 stars if I could.

Review 31 (2024-08-09 - Rating: 4)
Have used Roto-Rooter twice. Definitely good service with knowledgeable technicians. Occasionally, someone is rude to us, but not always. Most everyone is nice and the service window is always accurate which I like. The guy who came to help with our sink was amazing and gave some good info.

Review 32 (2024-12-10 - Rating: 5)
Julio was very professional. He went above and beyond in diagnosing our problem and advising us on how best we can proceed. Will definitely be using him again.

Review 33 (2024-08-21 - Rating: 5)
The response was very quick after I first called. Wayne was very knowledgeable and kind, he resolved two issues on the same day and I am very satisfied with the service he provided. Highly recommend this company and Wayne!

Review 34 (2024-07-27 - Rating: 5)
Preston was very professional and helpful. He explained the entire process and made sure I understood what he was doing and how it would be done. Before leaving he made sure the clog was cleared and everything was cleaned. I have had multiple companies come out and try to fix this clog in my upstairs bathroom. Which most said they could not get the snake to go down the drainpipe. This is the most effort I have had from anyone to help with the issue to get it fixed.

Review 35 (2024-11-18 - Rating: 5)
Had a big emergency with the plumbing and my tenant, Roto-Rooter was there within two hours. Kriston was the technician who got it all taken care of in minimal time and let me know play by play what we needed to do to get everything back up and running. Exceptional customer service and response by the Kriston! Recommend Kriston’s expertise to anyone!

Review 36 (2024-11-21 - Rating: 5)
Preston did an outstanding job today, we called for one job but he completed an extra one for us at a moments notice. Definitely deserves a 5 star review.

Review 37 (2024-09-04 - Rating: 5)
I had a water leak from the hallway toliet water valve and had an appointment scheduled for the next day. Preston was great! He explained the issue and provided all of the options available to me to fix the issue. And theres a 1 year guarantee for the work completed. Thanks again!

Review 38 (2024-10-03 - Rating: 5)
Austin got the call to come out to my property for a leak detection. He arrived VERY PROMPTLY! Made the call to Roto Router and he was to my house within 30 minutes. Extremely professional and knows his stuff. Definetly calling them again for any future needs. A+++

Review 39 (2024-11-19 - Rating: 5)
Krston was absolutely amazing, he came and fixed my parents guest bathroom swiftly. When they were stressed he assured them he was here to help . Did I mention he was fine too !

Review 40 (2024-11-24 - Rating: 5)
Technician was very knowledgeable and kept work area claen. My sink has never drained so good. Awesome job thank you Preston.

Review 41 (2024-08-16 - Rating: 5)
Preston was great. He responded promptly, assessed the issue quickly and addressed the immediate problem. He provided understandable explanations of the situation, what he was doing and options for a permanent solution. Made a very stressful situation easier to deal with.

Review 42 (2024-08-05 - Rating: 5)
Preston came out to fix an emergency backup we had that was recurring. He showed up and jumped straight into the work and explained the whole process to us while it was happening. He went above and beyond to make sure we were not only receiving quality service but that we were aware of everything we should/could do to continue diagnosing the issue as well as prevent it from happening in the future. He was pleasant, exemplary, and we will DEFINITLEY be requesting him for our plumbing issues if we need to call again in the future.

Review 43 (2024-11-17 - Rating: 5)
Kristan was efficient and patient. He does amazing work and he made sure to keep the. OST done while doing the best work

Review 44 (2024-07-23 - Rating: 5)
This was our first experience using Roto-Rooter and we were nothing short of impressed. They sent someone to our house within 2 hours of calling to ask for an appointment. Preston was personable, professional, and highly knowledgeable. He explained things clearly, allowed us to ask questions and gave us our options before getting started. We would definitely use Roto-Rooter again and recommend them to others.

Review 45 (2024-08-05 - Rating: 5)
Top notch, great service, couldn’t have gone better. Absolutely terrific, super knowledgeable and the best customer service experience I’ve had in a VERY long time. Super thankful Preston came out and did the work. I would recommend to anyone who was inquiring about plumbing issues.

Review 46 (2024-11-16 - Rating: 5)
I wish I could give 10 stars that’s how good this young man was he went above and beyond to ensure we were well serviced.Very professional well mannered and got the job done and did it with a smile .The best in my eyes .Thank you so much we are so appreciative of your hard work YOU ROCK KRISTON !!!!!!

Review 47 (2024-12-09 - Rating: 5)
Preston was awesome to work with. Knowledgeable, professional, and good humored. Exactly who you want when in a plumbing bind on a Sunday. Highly recommend.

Review 48 (2024-11-18 - Rating: 5)
Kristin was a very pleasant gentleman who went out of his way to help. He was very knowledgeable and I look forward to dealing with him again.

Review 49 (2024-12-06 - Rating: 5)
Wayne did a really good job taking the time to replace my TRD in my water heater. He even took the time to patch up my exhaust piping to help limit potential carbon monoxide leaks.

Review 50 (2024-07-14 - Rating: 5)
I was impressed with the service from Roto-Rooter. Wayne was the plumber that did the work. He was knowledgeable and able to fix the problem. He also corrected mistakes the previous installer made. He delivered same day service for a reasonable price. I couldn’t have asked for a better experience.

Review 51 (2024-11-21 - Rating: 5)
Kriston is the best! He handles business and is very knowledgeable. Great integrity and I trust him for all of my plumbing needs!

Review 52 (2024-11-25 - Rating: 5)
Excellent Service, super professional friendly trustworthy. Well knowledgeable and guide us step by step through out the process. Kriston ,Represents well your company . Pls keep this employee happy !

Review 53 (2024-06-17 - Rating: 5)
Excellent service. Preston was professional and very knowledgeable. Explained everything he was doing every step of the way. Had many useful tips for future plumbing problems. Came very late at night and from quite a distance to fix our problem the same day. Highly recommend Preston and will ask for him in the future.

Review 54 (2024-11-05 - Rating: 5)
Justin and his partner provided excellent service and were upfront and efficient throughout the entire process with the replacement of my water heater, Really made my life easier!

Review 55 (2024-10-13 - Rating: 5)
Amazing Person first and foremost. Came in and helped with anything we had questions about. Did an incredible job. He has my strongest recommendation and appreciation.

Review 56 (2024-05-19 - Rating: 5)
We had a great first experience with RotoRooter on a 9:00 pm holiday Sunday; our call was immediately and professionally answered (we got recordings/no answer on other companies) and we were given a 2+-hour window which was understandable given the distance (Norfolk/Yorktown) but Keenen, our plumber, arrived in about 30-35 minutes. He was very professional and knowledgeable and discussed our issue and its fix very thoroughly with us. He successfully repaired our problem and was done in 35 minutes. Reasonable price and prompt service, all things considered. I would definitely recommend and call this company again.

Review 57 (2024-10-13 - Rating: 5)
Justin, Zack, Jim and made were very professional. Made a stressful situation more bearable. Also everyone always asked if you had any questions. Bravo-Zulu ! Job well done.

Review 58 (2024-12-09 - Rating: 5)
Preston was very professional and was able to solve the problem with my plumbing.Also, he was able to contact Zac to schedule the camera for tomorrow.

Review 59 (2024-12-09 - Rating: 5)
Preston was great. Did good work on the call and was super helpful with a few extra concerns. Highly recommend!

Review 60 (2024-07-27 - Rating: 5)
They were the first to respond to take care of my emergency when my hot water heater busted. Wayne was professional and reassuring that everything would be taking care of properly and promptly. Thank you Roto Rooter!

Review 61 (2024-08-02 - Rating: 5)
Called for service and within an hour the plumber Wayne was here. He was very professional worked quickly and resolved our issue. I would recommend him and the company if you are in need of plumbing services.

Review 62 (2024-06-16 - Rating: 5)
Roto Rooter of Williamsburg was able to clean out our sewer drain within 3 hours of contacting them - on a Saturday! The technician - Preston - was friendly, competent and a good communicator. They finished the job in 90 minutes and cleaned up the work area before leaving. Highly recommend!

Review 63 (2024-08-19 - Rating: 5)
Preston was timely, helpful, informative, and very nice! I would highly recommend using Roto-rooter for any plumbing needs, and will be using them again in the future!

Review 64 (2024-09-08 - Rating: 5)
The plumber they sent out was very helpful and professional. He explained what he was going to do and why. He also helped me to troubleshoot other related problems and even helped me to find my water meter. Thank you!

Review 65 (2024-09-20 - Rating: 5)
Had a late night plumbing emergency. Roto sent Justin out within a hour. Justin was thorough and able to fix my issue. Highly recommend him and Roto.

Review 66 (2024-07-22 - Rating: 5)
Have problems sending! At 11pm Sunday found dining room ceiling dripping. Placed buckets and cutoff water to house. At 8am Monday called Roto Rooter. Two employees arrived. Kyle handled insurance claim process and Wayne came,found the in-house cutoff valve, found source of problem,repaired them. This by 11am..

Review 67 (2024-12-08 - Rating: 5)
Julio did an excellent job! We really appreciate him coming to our home and fixing our issue.

Review 68 (2024-09-30 - Rating: 5)
Great service. They were quick and efficient. I appreciate Wayne and Julio for all of their help in solving our plumbing issue.

Review 69 (2024-11-18 - Rating: 5)
Kriston is great and efficient! He very respectful and kind. He always offer what is best for you!! Thank you so much Kriston, you are the go to man lol.

Review 70 (2024-12-05 - Rating: 5)
Great customer service. The technician walked you through each step. They make you feel secure about solving your problems.

Review 71 (2024-05-22 - Rating: 5)
Absolutely fantastic service! The plumber arrived promptly, diagnosed the issue quickly, and fixed it efficiently. Their professionalism and expertise were truly commendable. I highly recommend their services to anyone in need of plumbing assistance. Kudos to Justin for solving my home’s plumbing issue. If are ever looking for a trustworthy plumber within the company ask for Justin he’ll get the job done💪

Review 72 (2024-07-14 - Rating: 5)
Preston was oustanding!! Very courteous and professionak. He was very prompt, and walked us through every step of the process. He resolved our issue in no time. I would highly recommend this tech!! Thank you.

Review 73 (2024-11-21 - Rating: 5)
Preston did an amazing job on both of the jobs today. He was extremely helpful and respectful.

Review 74 (2024-06-13 - Rating: 5)
The service technician Wayne W. did an amazing job!! The maintenance tech in my community could not find the problem but he did! I would definitely call the company again to provide services if needed. Kudos to Wayne!

Review 75 (2024-06-12 - Rating: 5)
I recently had a discrepant indoor main water shut off valve that started splashing water all over the place on a Sunday night! Smh! Roto-Rooter was very prompt and quick to send a technician to my home. Preston and Gavin were both extremely professional and very knowledgeable about my issue. They were also able to provide examples of similar issues they’ve previously encountered and what the possible root causes were. They were dedicated to the job and ensured quality services during the entire visit. They were able to answer any and all of the questions I had and they kept me involved with the repairs every step of the way. Since piping oftentimes involves going into the walls, they made sure to minimize the additional damage to my home while also addressing the repair. The services were reasonably priced and they provided services to me on the worst day of the week. If anyone has plumming issues (urgent or standard wear & tear), I would definitely suggest giving Roto Rooter a call and if you’re lucky, Preston or Gavin will be the techs you receive. They are both top notch and will ensure that your issue is resolved! I couldn’t have asked for a better urgent response team and resolution! Thanks for your services and help Preston/Gavin! It was truly appreciated!

Review 76 (2024-05-17 - Rating: 5)
Gavin exceeded our expectations in the key areas of professionalism , patience, and accountability. As a professional, Gavin respected our property and took care to actively listen to our needs. He communicated without a condescending spirit and his recommendations were on point. Gavin encountered each setback with patience as he persevered with appropriate interventions to resolve the issue. Gavin was accountable in cleaning the premises and ensured that we were totally satisfied at job completion. We appreciated his commitment to moral values and Gavin completely represents your company in an extremely positive manner. Thank you.

Review 77 (2024-05-07 - Rating: 5)
Roto-Rooter will be my go to for all my plumbing needs in the future. They responded immediately by dispatching someone to my home within an hour. Chris did an assessment and resolved my issue. He was kind, professional and efficient. He made me feel at ease and gave me contact information if I have any other issues.

Review 78 (2024-10-18 - Rating: 5)
Service provided today was excellent and on time I appreciate their patience and diligence in getting the job done. would highly recommend them.

Review 79 (2024-09-03 - Rating: 5)
Wayne was very knowledgeable and professional. He fixed my issue quickly and cleaned up after. Zero complaints.

Review 80 (2024-12-05 - Rating: 5)
Quick, efficient and professional!Wayne is the best ! I requested him from last time. Pleasent , no nonsense! Gets the job done.

Review 81 (2024-07-13 - Rating: 5)
We have used Roto Rooter at hotel and apartment properties for over 35 years. Other drain services companies do not have the amount of equipment to handle every situation but Roto. Rooter does and there is expertise. Service is fast, courteous, reliable, professional and fairly priced.

Review 82 (2024-05-23 - Rating: 5)
Wayne did an excellent job explaining the scope of work, what to expect, and eased a lot of my concerns about my leaking pipes. The repairs were timely and there was no mess left behind. I greatly appreciate the fast, professional, and courteous work he and the other gentleman provided.

Review 83 (2024-05-29 - Rating: 5)
Preston,Thank you so much for coming in my home and getting the job done. I am so thankful for you looking at the old water heater then telling me what was best for me. You did an awesome job taking out the old water heater and putting in the new. I am grateful for your patience and hard work on getting my house back on track. God bless you.Thank you again!

Review 84 (2024-11-23 - Rating: 5)
Justin was very communicative, polite and knowledgeable. Recommend this guy, he’ll get the job done quick!

Review 85 (2024-10-09 - Rating: 5)
We had a simple clog that needed to be cleaned out in the plumbing beneath the kitchen sink. The issue was discovered late in the evening so we I decided to wait until the next day to avoid paying after-hours or emergency fees. I went on-line at 7:00 am and Wayne arrived around 8:45. He and his trainee (Julio I believe), fixed the problem and said it was primarily grease that built up over time. Wayne recommended a few enzymatic products to add periodically to prevent this from happening again.Thank you Wayne!

Review 86 (2024-07-13 - Rating: 5)
Justin was professional and courteous. He explained the issues with our situation and answered all of our questions. The repair was completed promptly.

Review 87 (2024-06-30 - Rating: 5)
I needed someone to stop my faucet from dripping. It was an old faucet and I needed a new one. The technician took the old faucet out and put in a nice, new one with new hardware above and below the sink. It looks great and operates efficiently.

Review 88 (2024-05-29 - Rating: 5)
I thank you all from the bottom of my heart for sending technician, Preston to analyze the old and put in the new water heater at my parents home. This young man was working by himself and he did an awesome job. Thank you Jesus for him. I will contact this company again due to outstanding service from this young man.I would rate him ten stars...

Review 89 (2024-03-29 - Rating: 5)
I contacted Roto-Rooter mid-morning today and described a partially blocked shower drain problem, and the person asked how soon I would like a service tech. I responded, As soon as possible, knowing I needed some advice on a possible toilet replacement while the tech was here. To my surprise and delight, the person told me a person would be calling within an hour to provide help. Sure enough, a very confident and experienced Wayne Warren arrived about an hour later. He quickly checked out the problem drain and performed a through analysis and clearing of the problem. I asked Wayne about the problem toilet while here, and he checked it out. Turns out the toilet was 34 years old and deteriorated internally, with poorly functioning water controls. He asked if I wanted a firm estimate to purchase and install a quality replacement, and I immediately responded yes. Again to my surprise, he told me he could immediately pick up a new toilet and do the replacement while on the drain call. I accepted his cost estimate for the drain work and toilet replacement and he left shortly there after to pick up a new toilet. He returned quickly, and in short order had cleaned up the base for the new toilet, installed it, and checked things out thoroughly to ensure perfect function. By 1:30 pm Wayne had cleaned up his work area and was reloading gear in his truck. I was totally impressed by Waynes professionalism, thoroughness and courtesy. What I had thought wouldnt likely get a glance until some day next week, was witin 5 hours of my initial call, completed beyond my wildest expectations, and this customer was one surprised and Happy Camper! Thank you Wayne and Roto-Rooter!

Review 90 (2025-01-07 - Rating: 5)
Had Wayne and he was great. Quick and professional 👍🏻

Review 91 (2024-07-18 - Rating: 5)
Great service. Wayne was nice and quick and even gave me a good deal when he fixed my sewer cleanout. Highly recommended.

Review 92 (2024-05-19 - Rating: 5)
PRESTON!!!! Oh man, he went above and beyond to help us resolve our back up issue, this man not only completed the job, he cleaned around the areas he was in! If that doesnt get anyones attention, he was so nice with my son and respectful towards our concerns, and he did this all on his own 🤯. As witness to this mans amazing work, respectful and courteous response, and cleanliness, I highly recommend Roto-Rooter and that you request for Preston 💯. Thank you ever so kindly.Respectfully,Rice & Samantha Croft

Review 93 (2024-11-30 - Rating: 5)
Kriston came out to repair a clogged toilet. He is very knowledgeable and I would recommend using again.

Review 94 (2024-07-11 - Rating: 5)
Wayne was awesome. He got right to the job and explained everything in detail. Got everything finished in a timely manner.. I would definitely recommend this company!!!

Review 95 (2024-10-13 - Rating: 5)
Justin and Dylan were very courteous and kind. They exceedd my expectations and I know who to call when I have a problem!

Review 96 (2024-10-27 - Rating: 5)
Justin and Dylan just completed a repair at my home. They were friendly and professional. The repair was done and even on a Sunday !! Thanks guys !!

Review 97 (2024-05-09 - Rating: 5)
When checking a leaky AC unit, we discovered our water heater was totally corroded and leaking. My HVAC company couldnt get here for over a week. RotoRooter to the rescue! There were here same day, and here next morning to remove and install... really just in time as the drip pan would soon fail to contain the water - since unit is in attic, the results would have been horrific. Chris was awesome! Knowledgeable and offered options for the replacement. He and his wonderful helper were professional, fast, efficient and very pleasant. We couldnt be happier! Highly recommend!

Review 98 (2024-07-06 - Rating: 5)
Justin made it to my house on time. He tried multiple ways of unclogging my toilet until it was done. It was a smooth and easy process. I def recommend him to anyone.

Review 99 (2024-04-24 - Rating: 5)
Preston Whited , The technician was very knowledgeable respectable and well mannered and let me know step-by-step what the job would intake, we need more technicians like him. He had an awesome personality we give him a 10 thank you Preston for you patience and time.Mr. Carlos Robles

Review 100 (2024-06-02 - Rating: 5)
Very communicative, they offer services 24/7 and don’t charge increased prices overnight on weekends. Definitely lifesavers! Chris was the technician today and he was prompt, professional, and friendly.

Review 101 (2024-04-29 - Rating: 5)
Pipe to our water hose outside burst and we needed immediate plumbing service. Roto-Rooter rep (Preston) came out right away and got the job done. He was professional, pleasant, diligently got the job completed, and gave us a military discount. Excellent customer service, so they get a 5 star rating from me.

Review 102 (2024-06-24 - Rating: 5)
Preston was friendly and knowledgeable , he was able to quickly identify the problem and get it fixed. We highly recommend him and will be using him for again for any future needs.

Review 103 (2024-12-10 - Rating: 5)
Julio was very professional and informative! I would highly recommend him to all! 5 stars service!!!

Review 104 (2024-10-01 - Rating: 5)
I can always count on Rotor Rooter. Quick service, professional, knowledgeable techs who fixed the problem and no surprises. Quick and painless.

Review 105 (2024-12-08 - Rating: 5)
Julio was awesome! Thank you so much for fixing our plumbing issue.

Review 106 (2025-01-03 - Rating: 5)
He was on time very knowledgeable and friendly a good guy to do business with

Review 107 (2024-06-03 - Rating: 5)
Preston was the exact kind of person you want to show up when you have an issue with your home. Very professional and knowledgeable, not pushy and easy to converse with. Pleased with our service.

Review 108 (2024-10-05 - Rating: 5)
Al was very fast getting here and got my kitchen pipe unclogged. He was very professional and polite.

Review 109 (2024-07-01 - Rating: 5)
Preston was absolutely a delight. He was so professional. He was very thorough. With service like that, you have a customer for life!!

Review 110 (2024-06-26 - Rating: 5)
Preston came lastnight and fully explained everything that was wrong and walked me through every step. It honestly felt like a friend came and was fixing the problem not a plumbing company. 10/10 would recommend preston to anyone who needs work done in their house

Review 111 (2024-04-28 - Rating: 5)
They were fast and friendly. They came and diagnosed my issue gave me a fair price and were finished in no time. I got a free sewer line camera inspection which allowed me to see the extent of the damage in my line so I now know to replace it. Couldnt have asked for a better service.

Review 112 (2024-06-10 - Rating: 5)
Thank you, Justin! Fixed some issues I had festering and he was able to identify where and why they were occurring. Much appreciated! Talk again soon when we are ready for the next project on our list.

Review 113 (2023-09-08 - Rating: 5)
Thank you Rotor-Rooter for your great service during my emergency. Service Technician, Wayne was extremely efficient and confident.He arrived on time!!He was very professional!!He was very knowledgeable!!He detected the source of the problem!!He also cleaned up!!I would highly recommend him to my neighbors & friends.

Review 114 (2024-08-05 - Rating: 5)
David R (plumber) was terrific for the immediate problem. Couldnt be more pleased. Still waiting for estimate for rest of the work that needs to be done. Will have to wait and see how that turns out.

Review 115 (2024-11-20 - Rating: 5)
Criston was very professional, knowledgeable and friendly!! The best plumber I have come across in the 757.

Review 116 (2024-11-16 - Rating: 5)
Kristin was professional and well educated in his trade. Awesome work, thank you.

Review 117 (2024-03-15 - Rating: 5)
I highly recommend Roto Rooter for any plumbing issue. Chris came to my home and was able to repair both tubs that are old and have vintage fixtures and parts without replacing them. Miraculous work. It has taken time and the repairs have not been cheap but are worth it when it’s done right and well.

Review 118 (2024-05-14 - Rating: 5)
Preston was great. Cleared the clogs in my pipes and did more work than what he initially thought would be required without asking for an increase in price, and found the sewer drain access for me. Amazing job!

Review 119 (2024-12-19 - Rating: 5)
Very timely and good service! Technician was knowledgeable and personable which made the experience even better!!

Review 120 (2024-04-03 - Rating: 5)
Called Roto-Rooter with two toilets leaking from the base. Within the hour Chris arrived and quickly assessed the situation. Within minutes he knew the issue was a clogged line somewhere between our half-hallway bathroom and the trap. Chris presented a solution and reviewed the job cost/labor/repairs quote. Within a couple hours Chris had us fully operational and problem solved. Chris is a competent, genuine human who prides himself on stellar customer service!

Review 121 (2024-04-30 - Rating: 5)
Service was great! Preston showed up in about an hour after I called. He was polite and knowledgeable. He also cleaned up before he left. He is great asset to Roto-Rooter.

Review 122 (2024-11-25 - Rating: 5)
Wayne was amazing. Very polite, professional, and thorough. He cleared the blockage but continued to work out another 80 ft or so to make sure the sewer line was clear. He is an asset to your company.Thank you Wayne so very much!

Review 123 (2024-02-10 - Rating: 5)
Had an incredible experience today. This service explained the issues and how to address them right away. Excellent customer service and professionalism by Preston Whited, he helped in a time of need and made this a smooth process. Thank you again! I highly recommend this company.

Review 124 (2024-11-30 - Rating: 5)
Put in a ticket via the website on 11/29/2024. It was acknowledged and I had a confirmation the same day. The morning of 11/30/2024, the plumber (Danny) arrived and began working on my main sewer line backup. He is very professional and thorough. Explained everything to me and took his time to resolve the issue. Thank you so much for your help!

Review 125 (2024-02-28 - Rating: 5)
Royo-Rooter was extremely responsive to my plumbing emergency. The office staff person was very kind, and Chris Anderson, Service Technician, arrived very promptly and handled the problem efficiently and quickly. Kudos for a job well done!

Review 126 (2024-12-08 - Rating: 5)
Julio did an awesome job! He was on time and very professional!!?

Review 127 (2024-02-06 - Rating: 5)
Our support technician Justin was very personable, friendly and helpful. Explained all the details that were to be done and gave an accurate estimate.of time, effort and options to resolve the problem we had. He really made our day.

Review 128 (2023-09-22 - Rating: 5)
Very good service. Kyle and Mike (tech) responded to a plumbing emergency on a Sunday morning. They were prompt, courteous, and took the time to explain what was happening and my options. Would definitely give them a call again for any future plumbing needs!

Review 129 (2024-04-23 - Rating: 5)
Chris was exceptional! I really appreciate the great work and the honesty that is so hard to find these days. Will be calling him for sure if I ever need any more help with a plumbing issue.

Review 130 (2023-11-07 - Rating: 5)
My plumber Wayne was amazing!!!! He was very friendly and beyond professional. I have always felt Roto Rooter was a great company but now I am convinced they will be the only company I call with all my plumbing needs. He took the time to explain everything to me and was very patient with all my questions!!!! Thank you Wayne!!!!!!!!

Review 131 (2024-12-08 - Rating: 5)
Arrived to my house in a timely manner and did a great job fixing my issues

Review 132 (2024-12-02 - Rating: 5)
Wayne with RotoRooter did an amazing job. Quick and reliable.

Review 133 (2024-04-04 - Rating: 5)
Wayne from Roto-Rooter did a fantastic job replacing the hot line to our waterheater. Same-day service that was quick and high-quality. Happy to have hot water again hours after the incident. Thank you!

Review 134 (2024-09-16 - Rating: 5)
Wayne and Julio did an excellent job and were extremely professional fixing kitchen sink leak!!

Review 135 (2024-05-16 - Rating: 5)
Preston did an excellent job! Roto Rooter has great customer service and quality work! They are also available 24 hours a day!

Review 136 (2024-03-21 - Rating: 5)
Excellent service! We called, the technician Chris, called us right back with an ETA. He arrived and was professional and knowledgeable and had fixed the issue as explained to us. Would absolutely use them again and ask for Chris

Review 137 (2024-04-13 - Rating: 5)
Prompt service and repair, helped me with total remediation of an unexpected water leak on short notice on a saturday. Rates are about what i expected for post-covid. Service tech was friendly and did an outstanding job. I will call them again! (Though hopefully this place stays in one piece going forward.)

Review 138 (2024-03-19 - Rating: 5)
The technician Preston, was courteous and respectful and knows his craft! The issue was an aggressive drip behind the shower in my mobile home which he admittedly had no prior experience of. He tackled the problem and despite mobile home plumbing being different from a conventional home he didn’t give up until the problem was fixed despite the late hour and the long day he had already worked.

Review 139 (2024-03-24 - Rating: 5)
Showed up ahead of schedule, was polite personable and clearly explained the work needed and went through pricing in detail before starting. Work was fast, efficient and tidy. I will definitely being using roto-rooter for any future plumbing needs.

Review 140 (2024-04-06 - Rating: 5)
The tech that came out was highly skilled and accurately troubleshot an issue that has been plaguing the property for months. He called me personally and explained the situation and solution. By far the best plumber tech I’ve ever met.

Review 141 (2024-03-14 - Rating: 5)
I was so happy and pleased with the installation of my brand new hot water heater by Wayne and Emanuel. These men were very professional and knowledgeable, especially because my water heater was located in the attic of my 2-story home in the MBR closet. The old water heater flooded my closet and scred me half to death; causing water damage throughout my home. These two plus, Janice (water restoration representative) assured me everything would be ok. Wayne & Emanuel arrived around 8:00am and by 12:00pm I had a brand new hot water heater installed.

Review 142 (2024-10-09 - Rating: 5)
Service was awesome worked around my schedule and tried to ensure I only paid for what I needed

Review 143 (2023-11-03 - Rating: 5)
I always get fast service. The repair person is already professional. The work is done well and I have never had a problem afterwords. Ive called many plumbers in this area and have been disappointed. I will only call Roto Rooter from now on. Thank you for your excellent work

Review 144 (2023-09-02 - Rating: 5)
This should have been my first call. After waiting 3 days for A-1, i gave up and called Roto rooter. Terrace was my technician. He came out the same day I called. Explained cost and procedures. He went above and beyond to make sure my difficult issues was solved. He would be an asset to any company. He will be my technician for any future needs from this company.

Review 145 (2024-03-08 - Rating: 5)
Justin M. greeted me in a way that made me feel that I can trust him to be in my home and that he would respect me and my property. I found him to be very knowledgeable. He answered all my questions and explained everything he was doing. He was here on time and started to work as soon as he got here. He fixed my plumbing problem and cleaned up afterwards. Justin was very professional, courteous, and efficient. He displayed that he was proud to provide professional plumbing service. Thank you, Roto-Rooter, for sending Jusin who displayed top-tier expertise on this job. I will definitely call Roto-Rooter again if I have a future need.

Review 146 (2024-01-31 - Rating: 5)
I must say that I originally called A1- Made an appt at 1130 Monday night for an 8am appt Tuesday morningThey called me 830 Tuesday morning to tell me that appt wasnt available and I would have to wait until til 4-8pm that day to get someone to me. I called Roto Rooter at 845am- They had someone there at 1130- They got my clogged fixed and recommended that their Water Mitigation Rep come out. He was there in less than 2 hours after they fixed the clog. He did his survey and gave us the next steps. He jumped on his phone and INITIATED THE INSURANCE CLAIM and got us set up for lodging- Yeah- I wouldnt do business with A1 for FREE going forward! THANK YOU ROTO ROOTER!!!!!

Review 147 (2024-03-04 - Rating: 5)
Highly impressed with our Roto-Rooter tech, Justin. He was polite, knowledgeable, efficient, and explained everything he was doing so we could understand the cause of the issue and the solution. Great job!

Review 148 (2024-12-09 - Rating: 5)
Wayne came, did the job efficiently, & did not affect our daily routine.

Review 149 (2024-11-30 - Rating: 5)
Julio did an excellent job and cleared the clogged drain. He did a good job cleaning up.

Review 150 (2023-03-31 - Rating: 5)
Just wanted to take a few minutes and thank Sander from Roto-Rooter for helping us with our outdoor water spigot. We had a sudden issue and needed someone to come out quickly, and not only did Sander respond promptly to our call, but he resolved the issue immediately and professionally, with a smile while he worked the entire time.I highly recommend Sander, and it was a genuine pleasure working with him.

Review 151 (2024-05-28 - Rating: 5)
Outstanding job! Our technician Chris Anderson was top-tier. Professional, and efficient, and he took time to make sure the job was done right.

Review 152 (2024-07-23 - Rating: 5)
Technician Wayne completed the job in good time and provided quality service. Water back up and running. Thanks Wayne

Review 153 (2024-07-28 - Rating: 4)
Technician was very friendly , only gave 4 stars because of the costHe was only a 10 min job & I was charged $304 , a bit pricey for me

Review 154 (2024-04-29 - Rating: 5)
The technician came on time and did a quick and professional job. Very friendly, polite, and kind. I would request Wayne because you will get good service.

Review 155 (2024-02-27 - Rating: 5)
Chris A. was awesome! Showed up as scheduled. Very courteous, professional and most importantly knowledgeable. Knocked out the issues I an answered all our questions. Very clean and prepared to keep our house that way. THANK YOU Chris!!

Review 156 (2024-05-28 - Rating: 5)
Preston was very friendly, knowledgeable and hard working! He was determined to fix our clog which we greatly appreciated!

Review 157 (2024-03-28 - Rating: 5)
We had a blockage and within 30ish minutes of calling Roto, Chris was at our door and ready to help. They fixed our problem quickly, at a great price and also checked to see if the flooding went under the flooring. Thank you Chris for your help!

Review 158 (2024-03-18 - Rating: 5)
Chris came in friendly and very knowledgeable about the issue. He kept me informed every step of the way as to what he would be doing as well as cost. I was very pleased with his service.

Review 159 (2024-10-04 - Rating: 5)
I thought the price was pricey but Wayne did an awesome job

Review 160 (2024-04-28 - Rating: 5)
Justin was great! He was on time, very knowledgeable and got the job done quickly. He even took the time to talk to husband who wasn’t home at time.

Review 161 (2023-10-31 - Rating: 5)
Highly recommend; my technician Wayne was timely and professional. Not only fixed the leak but also made sure there was no significant damage to other areas of my house. Job well done!

Review 162 (2023-08-12 - Rating: 5)
Excellent service, the technician Zach, very professional, likable person.Unstopped my bathroom sink, which affected the kitchen sink. In and out, ten to fifteen minutes. The price was very high, but Roto Rooter made it easy for me to get a loan.

Review 163 (2024-07-20 - Rating: 4)
Good service. Explained what was causing problem, options/selection to make repair and cost. Timely repair and cleanup of work site.

Review 164 (2024-04-25 - Rating: 5)
Wayne was fantastic. Very knowledgeable and professional. He fixed all the issues I had quickly and I would recommend him to others

Review 165 (2024-12-07 - Rating: 5)
Great service. Quick and efficient. Explained everything well. Thank you.

Review 166 (2024-07-08 - Rating: 5)
Preston, Did a great Job for us a asset for Roto. His professionalism is text book. THANKS

Review 167 (2024-01-28 - Rating: 5)
Chris was amazing. He had very quick and accurate service. He knew what needed to be done and reviewed the best cost for the work that needed to be completed.

Review 168 (2024-06-19 - Rating: 5)
Arrived quickly and was extremely thorough with what had to be done. Explained everything and made sure I was good with the work perfomed

Review 169 (2024-12-06 - Rating: 5)
Great job by Wayne today. He was on time, polite, took time to explain everything and hustled. I’m really impressed. We had a branch line clog in our upstairs bathroom so we couldnt use sinks, toilet, shower or laundry without it backing up. They were able to come out the same day and quoted me on the spot. He also cleaned up afterwards and even re-caulked the toilet to floor. Highly recommended.

Review 170 (2024-06-18 - Rating: 5)
Justin was very knowledgeable, courteous, considerate and cleared the kitchen drain in 30 mins. Quick same day service!!

Review 171 (2023-01-03 - Rating: 5)
Our technician Sander was great. He had great customer service and was polite, courtesy and he was detailed in his explanations. I’d give SANDER a 5 start rating. HOWEVER, I would not give the customer service office a 5 star rating. Their explanation on timing and when to expect service was lacking and they also cancelled on us when we were 2.5 hours into the “supposed” appointment window. We then had to call several times the following day to get updates on when to expect service. Sander the technician was awesome, but the company’s dispatcher and customer service manager that I spoke to was horrible.

Review 172 (2024-11-22 - Rating: 5)
He was very very good. I would want to have him again

Review 173 (2023-06-27 - Rating: 5)
Wayne with rotor-rooter went above and beyond on his service call to my house. He was able to remove and put in new new tub pipping in under 2 hours. Also provided me tips and advice on how to sit my tub and marry it up to the drain. Could not be happier, next time I need service Wayne will be the man!!! Excellent service!!

Review 174 (2024-04-08 - Rating: 5)
Our Roto-Rooter repairman, Chris, was totally awesome! Should we ever require plumbing repairs or service in the future, we will DEFINITELY be requesting him!

Review 175 (2024-04-06 - Rating: 5)
5 stars to Chris! On time and polite. 1 Star for the price. Price was not what I was expecting though. Double the amount I thought I would pay for a clogged tub drain. They dont give an broad estimate on the phone.

Review 176 (2024-06-20 - Rating: 5)
Wayne is a true service professional. He serviced my water heater with outstanding results 👏. Thank you Wayne.

Review 177 (2023-11-20 - Rating: 5)
Wayne & Ryan were professional and polite. They did an awesome job on my sewer back up problem. I would definitely recommend and use them again if I have any other issues.

Review 178 (2022-12-29 - Rating: 5)
Hands down amazing! Personality and humor were very welcomed! Fully explained each step before during and after repairs. He found some pretty remarkable weather related pipe damage. It was neat to learn the freezing cold was capable of such damage. Very timely. And so very appreciative to have running water again after 5 days. 10/10 highly recommended

Review 179 (2024-03-18 - Rating: 5)
Preston was super helpful and determined the cause of the issue right away, got it sorted out in no time and was even flexible to fix another separate issue with plumping we had. Overall great experience.

Review 180 (2024-09-08 - Rating: 5)
Very professional and helpful. Took time to explain the issue and ways to solve it without breaking the bank.

Review 181 (2024-04-26 - Rating: 5)
Chris was prompt, professional, and informative. The team at Roto Rooter was responsive and helped get things figured out immediately.

Review 182 (2023-11-22 - Rating: 5)
Wayne and Ryan were awesome! They were super nice, explained everything and very efficient. My kitchen sink was clogged and thanks to them my Thanksgiving was saved!

Review 183 (2024-02-05 - Rating: 5)
Employee named Harry (8191). Was extremely knowledgeable and very helpful. He explained everything, every step of the way. He was courteous and polite. It was an insightful experience. I highly recommend.

Review 184 (2024-11-13 - Rating: 5)
Quick, fast, experienced, and expert technicians. Won’t be looking for any other plumbers

Review 185 (2023-05-12 - Rating: 5)
Called Roto-Rooter after another company couldn’t come out for over a week. They had someone out an hour later, cleared my line and replaced my toilet. Sander worked quickly and did great job, offering different price points and telling what the problem was and how he could fix it. 5/5 will use them in the future, honestly amazing

Review 186 (2024-03-20 - Rating: 5)
Excellent service! The technician went above and beyond my expectations, and explained each step of the process so I understood everything that was going on. Courteous and professional.

Review 187 (2024-05-18 - Rating: 5)
Roter rooter came within 1 hour and Preston was very polite and knowledgeable and got everything moving again great job

Review 188 (2021-10-22 - Rating: 5)
Simply amazing customer service! This is the only review Ive ever felt the need to make. Russell and William were able to diagnose the issue and how to fix it even though i had them come out at midnight on an emergency call . Their professionalism was remarkable. The next morning Josh was able to come out bright and early and do some excavation and had my plumbing back up and running in no time. I truly appreciate the efforts and the standards of service these guys had. Would definitely recommend this company to anyone.

Review 189 (2024-05-13 - Rating: 5)
Technician was prompt (a few minutes early actually- bonus when you don’t have hot water!), polite, detailed everything, and was speedy and efficient. Very excited to take a hot shower!

Review 190 (2023-08-15 - Rating: 5)
Great service and response from Wayne. Professional, quick, and not just on time but actually earlier than the given window. Thank you so much if you have any plumbing needs can’t go wrong with Roto-Rooter.