Austin Plumbing, Heating, Air & Electric

Located in Germantown, Wisconsin

Address: W197N10225 Appleton Ave, Germantown, WI 53022, United States

Phone: +1 262-295-2319

Rating: 4.9

Services

On-site services
Language assistance
Repair services
Appointment required
Credit cards
Credit cards

Photos

Latest Fire Recovery & Restoration Services

Comments

Review 1 (2025-01-08 - Rating: 5)
Pete E is the best! Super nice guy, very knowledgeable, shares all the pro’s & con’s, honest, and trustworthy. For our failing water heater issue, Pete communicated at every step of the process, made sure my wife and I were aware of the options available for replacement of the hardware, and really had a genuine interest in helping us understand the “why” of everything related to our water heater replacement. We wouldn’t hesitate to call Austin again, and would certainly ask for Pete again if it was a plumbing need!

Review 2 (2024-09-27 - Rating: 5)
Want an on-time professional who knows plumbing and how to clean up? Ask for Pete. You will not be disappointed. He fixed the toilet and installed a new vanity for us. Just AMAZING work!! If we can’t adopt him, he should at least be cloned!!

Review 3 (2024-11-26 - Rating: 5)
Todd was prompt, courteous and very knowledgeable- he was able to fix my radiator valve without replacing it. This saved me much money and I truly appreciated that. He also cleaned everything up after he was done working. I was very impressed!

Review 4 (2024-07-11 - Rating: 5)
Don at Austin Plumber completed a water heater install today. His work was outstanding. He explained the problem and gave the result. I joined Austin Plumber club because I believe in this company.Deb OM at Austin was also very helpful and worked the schedule and was able to get me a plumber the same day called. Outstanding service by Austin Plumbers.

Review 5 (2024-12-20 - Rating: 5)
I found a leak in a PVC pipe elbow that needed to be addressed immediately. Austin was able to accommodate me same day.The plumber was pleasant and capable.He replaced the problem area with copper.A little pricey I suppose but I guess that’s today’s economy. I would recommend this company and I will use them again.

Review 6 (2024-12-02 - Rating: 5)
My plumbing problem was repaired very efficiently by Austin Plumbing & Heating. My technician was very knowledgeable and very personable. Enjoyed the text messages knowing when he would be here to do the repairs. Same day service was a plus. I would definitely recommend them to anyone needing assistance.

Review 7 (2024-12-11 - Rating: 5)
Pete and Kyle were awesome. They completed the job in a timely manner, were super courteous and cleaned up everything after their visit. Additionally, Pete is extremely knowledgeable when it comes to rectifying antiquated, patched, poorly designed plumbing such as ours. Our plumbing “mess” didn’t intimidate him at all. It all looks and works so well now! Thanks a bunch, guys!

Review 8 (2024-11-07 - Rating: 5)
Luke came out to install a new Moen faucet in my Condo Master Bath. The old one was corroded and needed to be replaced. I purchased a new one from Ferguson, and they mailed it to me. Luke came and installed it, and was very pleasant to work with. I think it looks nice. I recommend Austin Plumbing!

Review 9 (2024-12-11 - Rating: 5)
Ethan from Austin provided this year’s heating maintenance service on our furnace and thermostat system. He answered all of our questions knowledgeably and professionally, and made sure our furnace was fully ready to face this coming winter. A great asset to Austin.

Review 10 (2024-11-21 - Rating: 5)
Communication is excellent. They send reminders of your appointment, and the day of, you get a text with a pic of the tech when they are on the way, with a tracker to see where they are. The work is always top notch.My only complaint is the corny commercials. Im sure its all family but theyre just too cheesy! Sorry Austin! :-)

Review 11 (2024-10-03 - Rating: 5)
Sam V installed tankless water heater after our previous tank heater started to drip. He did an excellent job. Sam is knowledgeable, professional and very efficient. We are extremely pleased and grateful with the work that he did!

Review 12 (2024-09-04 - Rating: 5)
Noah was very professional, friendly, and informative!! He took the time to explain what needed to be done and helped me gain a clear picture of my plumbing issues!! Austin Pluming definitely has my business from now on!! Excellent representative of your business!!

Review 13 (2024-10-11 - Rating: 5)
Don came out quickly when we called about flooding in our basement.Diagnosed the problem, fixed it right away, and everything at a reasonable rate. He was incredibly knowledgeable and friendly, a pleasure to work with. Highly recommended.Chris also came another day to clean our ducts and was very knowledgeable, friendly, and efficient. All of our interactions with this business have been positive!

Review 14 (2024-12-19 - Rating: 5)
Austin have proven to be an honest, reliable, and thorough company. We are so happy we found them. Vinny is an absolute professional, explains everything in detail. We are so pleased to now be customers.

Review 15 (2024-11-22 - Rating: 5)
My experience with Austin Plumbing was fantastic from start to finish. They responded quickly, gave me a fair quote, explained everything to me, and did a beautiful job on the work. Will definitely use them again in the future

Review 16 (2025-01-06 - Rating: 5)
Technician Colten was efficient & polite & very helpful setting up the new furnace, sealing air leaks & setting up the thermostat. I appreciated all of that.

Review 17 (2024-11-21 - Rating: 5)
Austin Plumbing did and outstanding job putting in our well pump and tank. Jay did a phenomenal job. Fixed our problem in half a day! I cant recommend Jay and Austin Plumbing more

Review 18 (2024-12-29 - Rating: 5)
Today, Austin PHAE, and Todd R. cameto diagnose our myriad of in-floor heating/ boiler and HVAC issues. We highly recommend Todd R. who has many years of experience and is extremely user friendly with a common sense approach to diagnosing problems and providing cost effective solutions! Thanks Todd!

Review 19 (2024-10-12 - Rating: 5)
Michael R. did a great job picking up the pieces of a job another contractor failed to finish. It was a challenging electrical puzzle to solve and he listened to my input, verified everything, and offered solutions where things were not going to work as originally intended. In the end, I’m very pleased with the result and would recommend Austin Heating Plumbing and Air, and will definitely utilize their services again on future projects.

Review 20 (2024-06-29 - Rating: 5)
I contacted Austin Plumbing about a failed sump pump and am very impressed with their service from beginning to end. The office staff was very courteous and dispatched a plumber right away. The communication tools they use are excellent. Don B was great to work with. He gave us a couple of options for replacing the sump pump, short term and long term. He explained everything thoroughly and answered all my questions. He was very efficient in actually replacing the sump pump. I highly recommend Don and Austin Plumbing.

Review 21 (2025-01-02 - Rating: 5)
Sam was great!He was polite, thorough, and swift. I would highly recommend their services to anyone.

Review 22 (2024-09-15 - Rating: 5)
Noah from Austin plumbing was very professional and personable.He made sure I knew all of my options and gave me the space to choose which one works best for me.I will be a repeat customer and would highly recommend them.Thank you for A job well done!!

Review 23 (2024-10-04 - Rating: 5)
Michael R. did a great job. Their estimate was the best of the three I got to install my EV charger. I will definitely call Austin again.

Review 24 (2024-10-14 - Rating: 5)
Garrett came to do the yearly cleaning and inspection of our furnace. He was courteous and kind and did a very thorough job. We would definitely recommend him and Austin Plumbing and Heating.

Review 25 (2024-12-16 - Rating: 5)
Sam was very prompt today and did a thorough examination of my plumbing plumbing checking everevalve and making sure nothing was leaking. In addition, he helped turn off my outside faucets, which I was worried about. With the freezing weather to come, he is a 5 star.Employee

Review 26 (2024-08-03 - Rating: 5)
Ethan was very professional and knowledgeable. I was happy with how quickly we were able to have him come over when we were having an issue with our A/C. He was there during the time frame they said he would be. Area was cleaned up after work was done.

Review 27 (2024-06-19 - Rating: 5)
The technician/plumber, Noah, was everything you want in a quality call. All issues were well explained with recommended choices for me to question and choose from. Work was completed efficiently, with quality product, and area was well cleaned. I would also recommend Austin Club to anyone. Yes, I am an actual customer with an honest review.

Review 28 (2024-07-26 - Rating: 5)
Pete E. was phenomenal. He let us know ahead of time on what he was going to do. Once he started, he knew exactly what needed to be done and Eric did a great job for us. We definitely will call Austin if the need arises because of the experience with Pete.

Review 29 (2024-06-29 - Rating: 5)
Noah came today to repair the gas leak on the water heater. He was very knowledgeable and it was repaired quickly. He explained everything completely and was efficient at completing the work promptly. I would definitely recommend Austin to friends and family.

Review 30 (2024-12-19 - Rating: 5)
Troy from Austin heating and plumbing installed a furnace for me and did a great job. He was professional, courteous, clean, trustworthy and efficient.

Review 31 (2024-12-10 - Rating: 5)
Ethan was super friendly and knowledgeable. I was impressed by how well he explained things to me and took the time to make sure everything was good with my furnace.

Review 32 (2024-09-04 - Rating: 5)
We used Austin for this years heating system inspection, cleaning etc. The service rep Vinny did a very thorough and good job. Easy to schedule appointments in real time on their website was a big plus.

Review 33 (2024-11-11 - Rating: 5)
See updates below.Our representative, Todd, was very personable and did a very thorough job. We heard an ad on WISN radio about a dryer duct cleaning. We bought our house 2 years ago and it was a 14 year old house so it really needed it.Todd then let me know they service our heating and air conditioning system so we will be using them going forward.Fast forward 6 months. We now have a new Heating and Air Conditioning system from Polar Express. Troy was our installer and he did an amazing job. He left the utility room spotless and the system looks like it was made for our existing HVAC equipment. He raised our air conditioning unit above the mulch so it wont get into the unit. He caulked our existing pipes to keep critters outside. You can look in our basement and you would have no idea our HVAC was just replaced as it was kept totally cleanJanuary 2024We just had an Aprilaire system replaced with a new one. Better sensors to keep the humidity from getting too high that the windows sweet. Also had the ecobee thermostat installed. Joe let me know there would be a small area I would have to touch up with paint. No surprises. - love it. I set up myself and my wife with the app. Joe setup the thermostat for us. We added another sensor to monitor the twmp in our master bedroom. This will help when we have the fireplace on in the great room where the thermostat is. Prior to this upgrade the bedrooms would get cold when we had a fire going. Chris was out with Joe helping also.Carson also came out and provided me with a quote for a replacement for our water heater. They will be coming next week to replace our old A O Smith water heater. It will have a pan under it with a hose to our drain Incase something happens to it.All three of them were very polite and pleasant to work with. Mary at the office is great to work with.March 2024Spring HVAC check up.Vince was very nice and did a professional job. He did a treatment to the drain pan to kill bacteria that adds smells to the air and can clog the drain. He kept the area around the system clean and was very professional. We have been very happy with all the techs that come out from Austin Plumbing. He let me know they do electrical work now too.Once again great work from Austin Plumbing.Great job Polar Express!Thank you,Jerry Bartos

Review 34 (2024-10-01 - Rating: 5)
Garrett was the nicest guy very prompt very clean. Did the work and a quick or Orderly fashion. I would highly recommend Austin and especially Garrett. Thank you Garrett.

Review 35 (2024-10-18 - Rating: 5)
Austin Plumbing, electrical, etc installed a backup house generator and two sump pumps and did a fantastic job. The team of Garret L, Michael R, Noah J worked hard and efficiently to get the job done. They all were very professional, addressed all our questions, gave us an overview of the generator and maintenance requirements. They made sure we were completely satisfied before they left. I would highly recommend Austin and this team for plumbing and electrical and generator installation.

Review 36 (2024-12-26 - Rating: 5)
Garrett at Austin plumbing made quick work of our clogged toilet. Personable and professional service and recommended without reservation.

Review 37 (2024-12-11 - Rating: 5)
I had a problem with my dual sump pump system that was not installed with Austin. Noah was knowledgeable, personable, and explained how they could help and get the system back up and running.

Review 38 (2024-06-21 - Rating: 5)
I had an excellent experience with Austin and with technician Pete E. I loved the communication by the company, was nice to know something about the technician before he arrived, took away a lot of the awkwardness that usually accompanies having a stranger come into your house. Pete was friendly, informative, efficient. He gave me all of the options and prices. There was no pressure to move forward on any project. The prices seemed fair, and once Pete set to work he got things done in a timely fashion and everything was done to perfection. I commented to Pete that he must love his job, he said he does, and that showed in his professionalism and quality of service. I will definitely call Austin in future for other work we need done.

Review 39 (2024-11-11 - Rating: 5)
Todd R. came to do maintenance on our furnace.He explained what he did and his findings.We appreciated his knowledge and experience. He was courteous and pleasant.

Review 40 (2025-01-03 - Rating: 5)
We had to replace our AC unit and our technician, Colton, did a great job. He had some challenges throughout the day but was determined to get it right. I appreciate his thoroughness and professionalism, and now we can look forward to a cool house come summer.

Review 41 (2024-07-09 - Rating: 5)
I scheduled Austin Plumbing to fix the kitchen drain that was severely plugged. Carson arrived before 8am and quickly assessed the situation and got right to work. The problem was fixed and Carson gave me alot of good advice about how to maintain our drains to prevent future issues. Carson is very personable and I enjoyed talking with him. I have used their services in the past and would highly recommend them for your plumbing issues.

Review 42 (2024-10-09 - Rating: 5)
Wow! What an amazing company! Luke went the extra mile to make sure everything about the gas leak was totally made right! With the assist of Dylan these guys made it all happen! Highly recommended!!!!

Review 43 (2024-09-12 - Rating: 5)
Extremely impressed and satisfied with Austin Plumbing today. Noah was very courteous and friendly. Explained our options and was efficient. I highly recommend Austin for your needs.

Review 44 (2024-10-15 - Rating: 5)
A tree knocked out my electricity overnight. I called Austin plumbing in the morning and they fixed it the same day! I really appreciate how they went out of their way to get my lights back on.

Review 45 (2024-08-30 - Rating: 5)
Garrett was very professional and explained stuff very well. We going to have Austin replace a sump pump September 16th. We are pleased with your company.

Review 46 (2024-08-12 - Rating: 5)
Both Don and Luke were professional and very informative. The jobs were explained until I understood. They completed their work in a timely manner. I would use them again.

Review 47 (2024-08-23 - Rating: 5)
We have used Austin now a couple of times each time they have been great. We actually signed up for their yearly inspection service plan.Everyone I have spoken to have been great.

Review 48 (2024-10-19 - Rating: 5)
Luke was prompt on a weekend! Diagnosed the problem and righted it! His demeanor positive attitude and knowledge has sold us! We are now members of the Austin club! Thank you Luke!

Review 49 (2024-07-17 - Rating: 5)
We we’re very happy with the service provided by Garrett from Austin Plumbing. He arrived on time was very knowledgeable and quickly identified the issue with the leak and resolved it quickly. Would highly recommend using Austin heating and plumbing.

Review 50 (2024-11-18 - Rating: 5)
Chris did a fantastic job. He was very friendly and knowledgeable when explaining the process. Thank you.

Review 51 (2024-11-23 - Rating: 5)
Vinny was very courteous and punctual. He is very smart and get the job done! Thank you very much!

Review 52 (2024-11-14 - Rating: 5)
Carson was professional I was not in town.He called me and gave updates when he entered the home and called with his report before he emailed to talk over the details first.He came twice to my home in a week to fix an issue.Very happy with services received.

Review 53 (2024-07-09 - Rating: 5)
Noah came out today to do the scheduled work. He was on time, extremely knowledgeable, very helpful and kind. The work was skillfully done and he worked with me to fix any problems that arose! I will be using the again!

Review 54 (2024-08-12 - Rating: 5)
Just wanted to say Thanks to Steve for coming out from Austin Heating & Air and diagnosing our problem with our air conditioning unit.It was a pleasure talking to him and finding out what the problem was. He was very informative on a # of things that we asked him and on things we didnt know. Nice to know that this wasnt another heating & cooling place trying to make a buck off of a customer. Highly recommend Austin Heating and Cooling to others. This is the way its supposed to be. Good work Austin. Like your commercials also.

Review 55 (2024-08-17 - Rating: 5)
Had a very good experience with Chris to get my ducts and vents cleaned (full house)! Efficient, respectful and explained what he was doing along the way for awareness. Thank you, Chris!

Review 56 (2024-06-06 - Rating: 5)
I wholeheartedly recommend Austin Plumbing, Heating, Air & Electric. Excellent professionals who know their business. This is not the first time we have used the services of this company and they always provide excellent work. We love this company.

Review 57 (2024-09-03 - Rating: 5)
Sam V replaced a toilet and helped us solve a difficult plumbing issue with our master bath shower faucet. We are very pleased with the work and experience.

Review 58 (2024-08-21 - Rating: 5)
New hot water heater. Great service - Sam V did a great job explaining our options, and installing the new tank. Very thorough and knowledgeable, like everyone I’ve worked with at Austin PHA&E.

Review 59 (2024-03-11 - Rating: 5)
I would highly recommend Austin Plumbing, Heating and Air if you have any issues! The communication about who what and when was very thorough. Vinny came out to my house the same day I called about our heat not working and was able to diagnose the problem and fix my furnace issue all in the same day. He was friendly, on time, efficient and very knowledgeable. We will definitely have them again if we have any other issues in the future!

Review 60 (2024-08-31 - Rating: 5)
Todd did a thorough job maintaining our air conditioners and adjusting things so that they would perform at the best level. He also took care of a malfunctioning thermostat and topped off the coolant for usHe did a great job

Review 61 (2024-07-26 - Rating: 5)
Great service for HVAC system and answering all my questions about Club Austin. Club is such a great idea Steve was friendly, patient, knowledgeable and efficient

Review 62 (2024-11-07 - Rating: 5)
Ethan did a great job today. Very friendly and knowledgeable. All the Austin employees are!

Review 63 (2024-11-29 - Rating: 5)
Vinny has been our technician for multiple visits. He does a wonderful job. He also provided us with information and options. We appreciate his insight and understanding of our HVAC system

Review 64 (2024-10-29 - Rating: 5)
Pete E. just serviced our water heater and did an excellent job. Very thorough, knowledgeable and friendly guy. Would highly recommend him and Austin Plumbing.

Review 65 (2024-07-15 - Rating: 5)
Noah from Austin plumbing was on time and explained what needed to be done. The work was completed professionally and quickly. I would highly recommend using Austin Plumbing.

Review 66 (2024-03-20 - Rating: 5)
Dino did an awesome job with the plumbing inspection. He was very thorough and clearly knowledgeable. I really appreciated that he took the time to make sure I was comfortable with the inspection results. Easily a 5 star experience!

Review 67 (2024-08-20 - Rating: 4)
Tech was knowledgable, respectful and took time to explain things. I had a fair amount of sticker shock for a 30min job, but they got it done and it appears functional.

Review 68 (2024-10-11 - Rating: 5)
The job was done very well and I felt very comfortable with my decision to replace everything I did. I would highly recommend Don!

Review 69 (2023-12-12 - Rating: 5)
We needed a sump pump installed and a once over on the related pipes. Scheduling with Austin was a breeze! They were able to accommodate us right away. Our service technician Don was extremely knowledgeable and offered advice and input throughout the entire service. Professional, personable, and fast. Highly recommend!

Review 70 (2024-01-23 - Rating: 5)
The ease of scheduling an appointment was just the start! After getting that handled, which took no time at all and required no phone calls, emails or any hassle, I was notified the next day when Pete was on his way. Super service once he arrived, explained a lot, discussed potential issues, and what was to be done. I am so happy that finally after years of sewer issues, to have the issue professionally resolved, while also having good insight on what the issues were and what issues we do not have. Knowing now what issues we do not have ( HD camera footage is so helpful) was totally worth the cost of everything. Lastly, Pete is great, glad they have such amazing staff!!!!

Review 71 (2024-03-25 - Rating: 5)
From start to finish my experience with Austin Plumbing was exceptional. Noah was punctual, professional, friendly, knowledgeable and completed the job both efficiently and thoroughly. Having used other plumbing companies in the past Austin plumbing will now be my provider of choice for all things plumbing! Thank you for a job well done!

Review 72 (2024-07-30 - Rating: 5)
Friendly and professional service. We’ve had 4 different plumbers for 4 different projects and they all have been great to work with.

Review 73 (2024-04-30 - Rating: 5)
Pete was an absolute wealth of knowledge and such a people person! My wife stayed home today in order for a plumber to come through to fix a clog we had unexpectedly. I get nervous when that happens as any husband would. Pete made her feel so comfortable and secure the whole time as well as talking me through the issue over the phone. We will definitely return if any issues arise again and ask for Pete directly. THANK YOU!!

Review 74 (2024-10-23 - Rating: 5)
Ethan was kind, professional and efficient. Excellent job caring for our home and the surroundings when doing his HVAC yearly check up.

Review 75 (2024-07-15 - Rating: 5)
Our plumber Pete was professional in every way, he communicated well, was on time and his work ethic was exceptional!

Review 76 (2024-12-06 - Rating: 5)
Their tracing app doesnt work very well. Said technician was about 40 min away. Showed up in 5.

Review 77 (2024-07-03 - Rating: 5)
Installed a new air conditioner and furnace. The Knowledgeable and professional technicians showed up on time and stayed until the job was finished. Thank you Tony, Vinny and the rest of the Austin team.

Review 78 (2023-10-31 - Rating: 5)
Not only did he arrive early but was able to install a new tankless system same day. He was knowledgeable, friendly and just an excellent guy to work with. He worked non stop staying late into the evening to get the job done right. Highly recommend Garret and his team!

Review 79 (2024-02-08 - Rating: 5)
Excellent Plumbing, Heating & Cooling company on every level-we had no water suddenly one morning. We were scheduled for Dino to come & diagnose our problem asap- he was extremely professional & knowledgeable. The next morning we had a team of guys, Garrett & Carson change our well pump & pressure tank. We had water in 36 hours! Very happy from the first contact in the office & the last contact when the trucks rolled away. Thankyou Ted & Kathy Z

Review 80 (2024-07-18 - Rating: 5)
Vinny R. came out to do our routine HVAC tune-up and he did a fantastic job. He is professional, knowledgeable, and very detailed. His expertise makes us confident that our HVAC system is operating effectively and efficiently.

Review 81 (2021-06-21 - Rating: 5)
The team at polar express was all about customer service. From our initial call to our technician arriving and working on our AC, they provided clear communication. Michael (the tech) is passionate and knowledgeable, and answered all of my questions as a first-time homeowner and explained the issues and possible solutions.

Review 82 (2024-11-09 - Rating: 5)
Ethan was awesome, very informative and helpful - we are ready for cold weather!

Review 83 (2023-09-22 - Rating: 5)
Pete was absolutely wonderful! He was very knowledgeable, professional and skilled. He knew exactly what the issue was with our water heater and explained it in a way that was easily understandable. He also showed my husband and I how to maintain our water heater so issues like that don’t arise in the near future. 10/10 would recommend him to anyone. He was the best!

Review 84 (2024-01-22 - Rating: 5)
Weve used Austin Plumbing for years and they always do an excellent job. Noah came out last week as we had a clogged kitchen sink. He was able to quickly clear the clog and also replaced our garbage disposal in the same visit.We did notice that a large sticker was placed on the disposal for the company. This certainly doesnt distract from the great service but now we have sticker that is hard to get off as wed prefer just a clean look. Maybe ask next time first or give us a magnet instead?

Review 85 (2024-11-11 - Rating: 5)
Very professional service answered all my questions thoughaly and discussed some options. The price was inline with the quality service.

Review 86 (2025-01-07 - Rating: 5)
Steve did a thorough inspection of my furnace and explained everything that was working ok and if any repairs needed. Very professional in his work.

Review 87 (2024-12-27 - Rating: 5)
Is there actually good you do a good job for customers thank you for your service

Review 88 (2024-03-19 - Rating: 5)
Noah arrived in the window of time scheduled, assessed the issue, gave us an estimate to proceed, performed the work in a timely manor and answered our questions as well as provided maintanence tips to keep things open and clean. Thank you for a great job and great customer service.

Review 89 (2024-05-24 - Rating: 5)
Joe S,From Austin Plumbing and acDid a great job today on my 35 year old ac unit. Not only did he share a great amount of his valuable knowledge but was also friendly and polite.Got me 2 quotes for a replacement which I plan on doing soon.Beginning to wonder if they have any service guys that dont knock the level of service to a customer out of the park.Fyi that is a great company to haveTaking care of my equipment from the office ladies to the service peopleThank you ALL at Austin PlumbingAlex hucker

Review 90 (2024-02-16 - Rating: 5)
Had Austin Plumbing come out for 3 jobs. Each took care of problems we had for years. Both Scott and Noah did excellent and very quick work on our issues. Highly recommended.

Review 91 (2023-11-03 - Rating: 5)
Service tech Todd was awesome!He was knowledgeable and answered all of my questions. He gave us several options so we felt very comfortable making a decision.This was service at it’s best!We will be future customers and will highly recommend your company.

Review 92 (2023-12-03 - Rating: 5)
Troy was so accommodating, we didn’t plan on replacing our furnace and my husband had just had knee surgery. There were boxes and cabinets that had to be moved and he made arrangements to move everything for us. He was knowledgeable and made sure everything was done correctly including revising the drain system. He is an asset to Austin Plumbing and we would highly recommend using them for any heating, air conditioning or plumbing needs. Austin is a customer oriented company!

Review 93 (2024-03-30 - Rating: 5)
Dino with Austin Plumbing was extremely helpful and took the time to explain the issues we are having and also could potentially happen down the road. He gave us options and helped us prioritize and put a plan together for our plumbing needs. Thank you Dino!

Review 94 (2024-07-29 - Rating: 5)
Pete replaced a garbage disposal at my home. Did a great job. Would certainly use Pete again for any future plumbing repairs

Review 95 (2024-07-05 - Rating: 5)
Don B was great! He pointed out a problem from a prior contractor and easily helped resolve it. Really appreciated his assistance and insights.

Review 96 (2024-05-16 - Rating: 5)
Noah was incredibly helpful and knowledgeable and helped with our toilet problem and even fixed some other items around our house. Will absolutely use Austin again. Two thumbs up.

Review 97 (2024-09-26 - Rating: 5)
I highly recommend Vinny R. if you choose to use Austin plumbing for their HVAC services!!!

Review 98 (2024-07-25 - Rating: 5)
Garrett did great work fixing my leaky shower drain - it no longer leaks and he cleaned up, too!

Review 99 (2024-04-17 - Rating: 5)
Noah was pretty awesome. I can’t praise him enough. Very down to earth guy who explained everything. I liked Troy too, he was pretty awesome and very honest. It was refreshing in a stressful time

Review 100 (2024-05-10 - Rating: 5)
Todd was exceptional - literally brought our A/C unit back to life. Service is consistently professional and comprehensive (not easy to find these days).

Review 101 (2024-07-31 - Rating: 5)
Very pleased with the service and prompt response and install of my water heater. Price wasnt bad either.Noha J was professional and friendly

Review 102 (2023-08-01 - Rating: 5)
Garrett B was very knowledgeable and professional! Answered all of my questions. He explained the possible causes and did not pressured my decision! Although a bit on the pricey side, based in the service we felt comfortable proceeding this Austin Plumbing. I would highly recommend them!

Review 103 (2023-06-29 - Rating: 5)
We had a small plumbing emergency and Austin Plumbing was able to come out within a few hours the same day and fix the issue. Pete was awesome. He was here for about 3 hours, did a great job researching the issue and explaining to us what he was doing. He was friendly and professional and we’re very thankful for him fixing our leaking shower faucet and finding the leak in our basement.

Review 104 (2023-07-05 - Rating: 5)
Making an appointment over the phone was very easy, and Austin does a great job of communicating and keeping you reminded and updated on the status of your appointment.Tech Ethan had not seen an odd and outdated AC system like mine, but was able to use his knowledge and investigative skills to let me know what was going wrong. He also gave me an idea what to expect from my system, discussed options and solutions, and estimated potential costs. I now have a much better idea how to proceed, thanks to Ethan.

Review 105 (2023-12-02 - Rating: 5)
Jay and Garrett did an awesome job replacing our well pump . Apparently this was a very difficult job for many reasons and I was worried that it couldn’t be fixed after the initial consultation. The guys showed up on an abnormally cold late November day and persevered into the early evening hours until the job was complete. Garrett was very informative and happy to answer all my plumbing questions , all while assisting Jay w this very difficult artesian well situation . We were very fortunate to have had Jays experience and knowledge leading the way to getting our water back to our home.A very special Thank You Jay and Garrett

Review 106 (2024-11-13 - Rating: 5)
Great experience. Don B was professional, left the job cleaned and thoroughly explained what he did.

Review 107 (2024-12-18 - Rating: 5)
Luke did a great job & explained everything he did in language I understood

Review 108 (2024-04-19 - Rating: 5)
Had a great experience scheduling and getting some minor electrical work done in my home. Michael was very quick, friendly, and knowledgeable. Will look to this company again for quick service.

Review 109 (2024-10-24 - Rating: 5)
Joe from Austin did a great job today. He explained how and why he was doing things and answered all my questions. They are a pleasure to do business with.

Review 110 (2024-01-04 - Rating: 5)
Excellence all around. Garrett was very communicative and fixed our issues in a timely manner. He explained everything and was very kind. Will definitely use Austin Plumbing, Heating and Air for future needs.

Review 111 (2023-06-09 - Rating: 5)
High quality work and friendly service. The technician left it looking better than it was, fixing previous oversights and making sure everyrhing was absolutely correct.

Review 112 (2024-12-02 - Rating: 5)
Fantastic service- I highly recommend the Austin Club plan- its worth it!

Review 113 (2021-07-09 - Rating: 5)
Todd was very professional and straightforward. He arrived on time and was thorough in his evaluation and maintenance of our current units. It turns out we have some significant problems with our furnace and AC that were missed during the home inspection, which he clearly pointed out and explained for us. Todd and Polar Express were able to provide us with a couple of quotes for new units at the same time the service appointment took place. My husband and I made a decision and the Polar Express team was able to get us scheduled for an install in less than a week so we can finish out the summer without worrying about our AC crashing and well be prepared for the coming fall and winter months well in advance of an issue.Update: Troy and his team completed the install of our new furnace and AC today. Troy clearly loves his job and is very knowledgeable! He gave me a very thorough tutorial about my new systems which was greatly appreciated. The work was completed quickly and they left the basement and area outside around the new AC looking cleaner and neater than when they arrived. The house cooled off very quickly after install, so it seems like the new system is working like a charm. Polar Express also takes care of product registration and there are apparently some we Energies benefits/rebates they submitted for us that we didn’t even know were available. We have really appreciated the positive experiences!

Review 114 (2023-01-11 - Rating: 5)
I had an awesome experience working with Pete E on the installation of my gas stove! Pete is extremely professional, kind, and very well versed. He had gone the extra mile for absolutely everything. Myself being a first time home owner, Pete had taught me the maintenance on all aspects of plumbing, helped me out with my fireplace, and was able to catch a previous gas leak! After all was done, he thoroughly cleaned up after himself. Look no further and contract with Austin!

Review 115 (2023-02-09 - Rating: 5)
Our pilot light on our furnace would not stay on so I randomly found Austin Plumbing from a Google search and saw they had good reviews. They were able to send Todd out the same day to get my furnace back up and running. Todd was very friendly and professional and said a permanent fix on the existing furnace would likely not be worth the money since the furnace was at the end of the average life expectancy.We took Todds advice and ended up purchasing a new furnace and a humidifier (fan seized) and Austin Plumbing was able to send out a different crew two days later to install.The crew (Troy and Chris) were running later than expected because they had an emergency call, but I was impressed that I received a call letting me know that they were running behind.Troy and Chris were also very friendly and professional. They explained what they were going to do and ended up finishing the install faster than they expected! They also explained how to operate the humidifier since I no longer need to use a manual switch.My wife and I were very impressed with Austin Plumbing and will likely utilize them again in the future!

Review 116 (2024-12-16 - Rating: 5)
Awesome company and service. On time, quick, clean and reasonably priced

Review 117 (2023-12-10 - Rating: 5)
Scheduling appointments is so easy and MaryEllen & other phone staff are extremely helpful & friendly. All of the technicians are knowledgeable & very upfront about pricing and expectations of their visit. Most times the tech will offer suggestions for repairs or upgrades- but not with the intention to upsell more services & charge me more, but rather to keep our home from having a major plumbing emergency in the future. I am a Diamond Club member and the small monthly charge is negligible compared to the peace of mind knowing if I have an emergency they will be out almost immediately to remedy the problem without extra charges.

Review 118 (2023-08-02 - Rating: 5)
Todd arrived, listened to my concerns, assessed the AC unit issue with me and was able to repair it without delay on a very hot day. Great to work with! Would hire him again!Thanks for everything Todd,Tom & Deborah

Review 119 (2024-12-18 - Rating: 5)
Plumber Pete was very knowledgeable and did an amazing job. A1 service. A pleasure to work with for all my plumbing needs. Prices are reasonable. I would recommend Pete anytime. Great company also

Review 120 (2024-04-17 - Rating: 5)
Garret was professional, knowledgeable, & very friendly. He offered recommendations for best course of action & solved our problem. Extremely pleased with his service.

Review 121 (2023-11-28 - Rating: 5)
Dino from Austin Plumbing arrived on time, immediately put on booties to protect my floors without me even asking, was personable and informative. He took care of my plumbing issue quickly and efficiently. After seeing how thoroughly Dino completed his tasks, I felt confident in him enough so that I joined the club with Austin Plumbing, where you pay a monthly fee and get a visit once a year to check all of the components of your system. I would recommend Austin Plumbing and especially Dino without hesitation.

Review 122 (2024-07-17 - Rating: 5)
Very professional and efficient! Thank you Garrett! Love our new faucet, water shut off.

Review 123 (2024-12-16 - Rating: 5)
Was courteous and informative without high pressure to make more sales. Greatly appreciated.

Review 124 (2020-06-26 - Rating: 5)
Our service team arrived right on time and spent the next 12 hours here setting up our new air conditioning unit. Troy, Todd and Troys young helper did an amazing job! Very professional, personable and tidy. Couldnt have asked for a better service team. Very pleased with Polar Express and their staff!We will certainly recommend them to others.

Review 125 (2024-04-26 - Rating: 5)
From the beginning Austin Plumbing + was easy to work with. Quick phone reception times, quick scheduling and quick and QUALITY service. Highly recommend.

Review 126 (2024-06-16 - Rating: 5)
Joe came to fix our air conditioner on short notice. He was friendly, gained our dogs trust immediately and identified and fixed the issue quickly. 2 days later, its 90° and were very grateful for his service!

Review 127 (2024-05-02 - Rating: 5)
Ben came to unclog our toilet today. He was very polite, professional and knowledgeable. He was very considerate of our home and performed his duties with ease!

Review 128 (2024-01-24 - Rating: 5)
Garrett was great! He kept me in the loop every step of the way and found issues with work done by other plumbing companies. Very knowledgeable and friendly!

Review 129 (2022-01-20 - Rating: 5)
We have been with Polar Express for 20+ years. Great company all around.Just had our A/C unit replaced. Troy did a fantastic job. He was very courteous, prompt, efficient and professional. Great attitude and very friendly. He kept us in the loop every step of the way explaining the whole process in detail. He kept asking if we had any questions or concerns.A big thank you to Troy and Polar Express!

Review 130 (2023-03-24 - Rating: 5)
I have used Austin Plumbing for a variety of jobs over the past 6 months. They are always very responsive, timely, professional, reasonably priced, and do quality work. Garrett in particular is awesome- he goes above and beyond to provide excellent service, is very thorough, knowledgeable, and friendly.

Review 131 (2023-10-07 - Rating: 5)
Replaced entire HVAC system (gas furnace & AC) in 2 days. Everyone from first phone call to maintenance visit to removal & installation were top notch. Friendly & customer service oriented. The communication was great. We recommend them for any hvac or plumbing needs that you may have.

Review 132 (2023-05-23 - Rating: 5)
Garrett was great!!! Gave me various options for fix or total replacement. Was able to answer any questions I had and was professional and personable. I highly recommend Austin Plumbing!! I had no idea where to go, but I’ve found a partner for my plumbing moving forward.

Review 133 (2020-09-12 - Rating: 5)
Troy was awesome to work with! He was thorough, clean, informative and very friendly!We have been customers of Austin Plumbing (a sister company) for a couple years. Since we have always received such great service from them we knew exactly who to call when our AC quit working. From the first meeting I knew we had made the right call! This is a great company to work with! We were also thinking about adding another very expensive feature to the furnace & AC installation. After noticing that some of our basement dampers were closed (thanks to the previous owner) Todd, who gave us our quote, suggested holding off to see if the new AC & furnace would fix our air flow issues. Any company who will recommend I not spend a lot of additional money will always get my vote and my business! The office staff is very kind and helpful.

Review 134 (2024-07-17 - Rating: 5)
Pete was very personable, thorough in his checking out our plumbing and all-around nice guy.

Review 135 (2024-10-18 - Rating: 5)
Luke did a great job and went above and beyond to help us out. Thanks!

Review 136 (2024-07-17 - Rating: 5)
Friendly careful plumbing craftsmanChris is friendly, energetic and helpful, a hard-working HVAC tech.

Review 137 (2024-05-02 - Rating: 5)
Another great job by Austin today. It was a standard AC review, but like all their work it was exceptional and I have peace of mind knowing my system is ready for summer.

Review 138 (2024-03-29 - Rating: 5)
Friendly and thorough service focused on preventative maintenance. Arrived as scheduled, took care of our home, explained the process. From start to finish the process was smooth and quick. Much appreciated!

Review 139 (2023-08-07 - Rating: 5)
We have had Todd from Austin Plumbing, Heating & Air for our previous few visits. Hes always nice, efficient, and helpful. He also is fine with our dogs - one of which likes to bark😆 Thanks!

Review 140 (2023-10-13 - Rating: 5)
Noah was excellent! Water Softener needed replacing along with some leaking pipes and shut off valve. Wonderful customer service from scheduling to installation.

Review 141 (2024-11-25 - Rating: 5)
The technician knew exactly what to do and gave me an estimate. Perfect!

Review 142 (2024-02-27 - Rating: 5)
Excellent sales experience. One day, 6hr, 5 tradesmen working closely together. Very happy with our purchase of our Generac Guardian 18kw emergency generator.

Review 143 (2024-05-29 - Rating: 5)
Noah was very knowledgeable and did explain everything well. Even tightened a part on a faucet while waiting for some equipment to be delivered.

Review 144 (2024-12-19 - Rating: 5)
Pete was great! Highly recommend Austin Plumbing!

Review 145 (2024-09-10 - Rating: 5)
On time, professional, and knowledgeable. What more could you want? Definitely recommend.

Review 146 (2023-10-19 - Rating: 5)
Our hot water tank was leaking. I called to get it replaced and within hours it was done! Very happy with Jay for the installation and with the office for getting this scheduled and taken care of in such a timely manner.

Review 147 (2024-10-13 - Rating: 5)
Great experience, quick and reasonable solution. Would definitely recommend.

Review 148 (2024-10-16 - Rating: 5)
We had Vinny and Luke out last week to check out our heating and plumbing respectively. They were awesome. Very knowledgeable and friendly. They explained what was needed and completed the work quickly and cleanly. They are both awesome!

Review 149 (2020-02-14 - Rating: 5)
Todd does a great job! He’s thorough and keeps our equipment operating efficiently and effectively. He’s good for the customer... explaining his recommendations and allowing me to decide what I want him to move forward with and what recommendations I want to wait on. I hope he continues to be our technician going forward. Thank you for your great service! Jeff

Review 150 (2023-07-21 - Rating: 5)
This is an amazing company its almost as if they are family.Very kind, personable, and knows what they are doing.We have had them here several times and have told others about them. It was amazing to come home to a nice cool house.Job well doneYou know the saying..............ONE CALL THATS ALL

Review 151 (2021-08-19 - Rating: 5)
Im very happy with the customer service at Polar Express.I was looking for somebody to inspect my central air unit. I gave them a call based on their reviews online. They accommodated me with a next day appointment even though I was slightly outside of their normal service area. I was unaware of this when I called (it says right on their website, but I just didnt catch it!), and was willing to find somebody else, but they insisted it wasnt a problem.Michael, the technician that came out, was personable and extremely thorough in inspecting my system. He went over all of the results, and we had a great discussion about what options I had and the cost-benefit ratio of each. At no point was I pressured into one decision or another.I would not hesitate to contact Polar again in the future (assuming they are willing to travel slightly out of their area again!)

Review 152 (2023-08-02 - Rating: 5)
Responded immediately and was able to replace my A/C unit so we could have air conditioning again. Tony was great! Professional, friendly, and did a great job!

Review 153 (2020-03-26 - Rating: 5)
Weve used these guys for a couple years now, mostly for the furnace and AC. Today we had Todd clean our dryer vent (ever had clothes not get dry even after 80 minutes?). It was- again- a great experience. Todd went above and beyond for us and we cant say enough about his professionalism and hard work. Weve had a few different service folks over the years and always have a great experience. Highly recommend!

Review 154 (2024-04-08 - Rating: 5)
Pete was very professional and a great person to work. He was extremely knowledgeable and explained everything he was going to do. Everything was left clean.

Review 155 (2023-10-16 - Rating: 5)
Tuneup of hvac was great. Identidfied and fixed a problem with the humidity unit that a different conpqny missed previously 3x. Even let me talk to much about other random stuff without being rude as I know hes on a schedule.

Review 156 (2024-10-23 - Rating: 5)
Outstanding service, superbly helpful and patient. Hey Mike, I found The General!

Review 157 (2022-04-05 - Rating: 5)
Polar Express has always performed a 5 star service. Troy and Casey today were professional, knowledgeable and polite. Our furnace maintenance was completed today with all of my questions answered. Im so thankful for service techs like Troy and Casey! Thanks to Polar Express for such quality people working for them.This company is the best!

Review 158 (2020-08-05 - Rating: 5)
We have used Polar Express and their sister company Austin Plumbing for the past 9 years for ALL our homes maintenance and repairs. We have had nothing but wonderful service at fair prices. We feel so comfortable with their team that we have left our doors open for them to work on things when we could not be home. They are respectful, clean, friendly and always do the job right! Today we needed our second floor dryer vent cleaned and ran into a challenge because of the outside vent location, and Mitch came to the rescue! He faced the challenge head on and did everything he could to get the job done. He was very determined to find a way to fix the problem without having to add additional repair work. He was well thought out in his attempts, considerate of our time, and clean! Once again, thank you Polar Express for coming to our rescue!

Review 159 (2020-09-21 - Rating: 5)
The service was very good. Todd, the A/C guru was on time, efficient, knew his stuff, gave us good advice, kept our home in great shape.Troy, the heating system install guru, was on time, explained all functions of our new heating system, very professional. I feel very confident in his work for us.Mary Ellen and Kim are wonderful at putting the vey best imagine of Polar Express forward when dealing with us. They made us feel that we will be taken care of the right way.Over all, we are very pleased. I feel very confident in Polar.Gary

Review 160 (2024-09-19 - Rating: 5)
Darren K. From Austin Plumbing was friendly, helpful and thorough in his work. He was clearly knowledgeable and answered all of my questions!

Review 161 (2020-02-07 - Rating: 5)
Todd was punctual, friendly, and experienced. He promptly and efficiently cleaned and inspected our heating unit. He also advised us about water heater issues. We had several questions and concerns and he addressed them all with professionalism. We were very pleased with his service.

Review 162 (2014-11-26 - Rating: 5)
Great Service / Excellent QualityI recently had my 22 year old furnace replaced by various members of your Polar Express team. I appreciated the quality of the job from initial discussion to signed contract. Eric allowed us to make an informed decision with confidence. Jeff installed the unit professionally and in adverse weather conditions during a snow storm. Justin retrofitted my existing electrical needs and honored my request to reconfigure much to my satisfaction. Todd provided excellent service in his effort to restore service to my old furnace. I highly recommend this competent team for your heating and cooling needs. You will benefit from a quality product installed by professionals and serviced by them in the future proactively.

Review 163 (2024-01-08 - Rating: 5)
Austin Plumbing is the best! Professional, polite and great at their jobs. Would definitely recommend them and I will continue to use them in the future.

Review 164 (2018-11-19 - Rating: 5)
Polar Express was an A+ service from start to finish. Eric was our first point of contact and he was great. As well as our installers Todd & Troy who took the time to educate and explain how our new unit works and followed up before they left to make sure I didnt have any additional questions or concerns. Great company to work with.

Review 165 (2022-05-09 - Rating: 5)
Troy and Casey did a real nice job installing a new A/C unit at our home. They were knowledgeable, organized and friendly. I will highly recommend Polar Express to family and friends if the need arises.

Review 166 (2020-11-07 - Rating: 5)
I am beyond impressed with Polar Express. Kim helped me initially at the office and treated me with kindness, empathy, and fit me into a tight schedule after hearing about the condition of our furnace. She called me when Todd was on his way and had such a great humor as I joked about wearing many unflattering layers of clothes to stay warm (they dont judge 🙂). Kim was my initial exposure to Polar Expree and she made me feel completely at ease and I knew I was in great hands.Todd, the technician, was prompt, highly professional, very personable, and explained the situation, next steps, and options. I truly felt he had my best interest at hand with the choices presented. His kindness was so appreciated.Kyle installed our new Amana 2-stage furnace and all I can say is WOW! Our old furnace was many years past 30 so did not have normal venting or draining as new systems need. The precise, clean, and top quality installation of the furnace, intake and exhaust piping, condensing pump, draining, and new switches was beyond our expectations. Kyle not only picked up after himself from the removal and install, he also cleaned the area around the furnace leaving it in better condition than when he arrived. I can tell Kyle takes huge pride in what he does and it showed. The 8 hr job took 10 but his positive attitude never changed. He took his time explaining the system to me and answering all my questions. Truly a professional. If you get Kyle on your project, please know you are in very good hands.I highly recommend Polar Express and their sister company Austin Plumbing to anyone needing those services. We are now lifelong customers due to the top notch service, quality, and most importantly, the personable way how they treat each customer.

Review 167 (2018-10-12 - Rating: 5)
Super friendly Customer Service!Todd came to do a furnace and air conditioner tune-up, he let me know what he was doing every step of the way. I like that they send the same person to do whatever they need to do. Im glad we get to have Todd!The receptionist, Kim is also super friendly. Glad I went with Polar Express!

Review 168 (2024-02-02 - Rating: 5)
Dino does a great job evertime he comes out. Hes very friendly and knowledgeable, and always takes time to answer any questions

Review 169 (2020-09-22 - Rating: 5)
Todd delivered a knock your socks of service today!! He is very friendly and very informative on service he is doing. He explained everything in detail and was patient in teaching me how to use our new thermostat. I would recommend Polar Express and Todd as technician very highly!!!!

Review 170 (2024-10-30 - Rating: 5)
Pete was easy to work with and did an excellent job. Kept us informed of what he was doing and left the job area neat and clean. Skilled plumber.

Review 171 (2017-02-03 - Rating: 5)
I was thrilled to learn Polar Express would service our gas fireplace. Todd came out to do our annual furnace inspection and tuneup, and while he was here he was able to clean and service our gas fireplace. We havent had anyone look at it since we moved in three years ago, and it was giving off a strange odor. I was impressed at how neat Todd kept our living room while completing what was definitely a messy project, and the fireplace is definitely functioning better than it was before. Always happy with the friendly and competent service we get both from Polar Express.

Review 172 (2017-12-17 - Rating: 4)
Have used PE for several years and have been very pleased with their work. Just had our yearly furnace/boiler check up and found we needed to replace our furnace. Heat exchanger was rusting. the tech (Chad) was very courteous and he spent four plus hours checking furnace and boiler. Had a long check list that he gave me upon completion. Extremely thorough. They were able to instal the new furnace the next day. Todd and another employee did installation. Cant say enough about Todds courtesy. First class as has all the employees that have been to the house. My only concern is I believe they are quite pricey. I did a bit of checking AFTER the installation and price I paid was substantially higher.Wish I had gotten another quote or two (but that is on me not PE). Also, as has been said many times, you get what you pay for and their service is outstanding.

Review 173 (2023-09-14 - Rating: 5)
Pat showed up on time and spotted the problem right away. He gave me an estimate on the spot, and had all the parts and tools with him to complete the job. He was courteous, knowledgeable, and explained the issue. Two hours later he was finished. He walked me through what he had done and left the area clean. I wish everyone was this professional.

Review 174 (2022-06-22 - Rating: 5)
A few years ago I had Polar Express install my heat and air conditioning unit and I was very pleased. I thought I should have them come back and check to make sure everything was ok. We had Todd and Troy (our Techs) that did the inspection. Very friendly, explain what they were doing and how long it would take. They found a few issues, but were able to take care of them. They left a inspection sheet with us and it took about 2.0 hours. Very happy with Polar Express and the 2 techs. Thanks

Review 175 (2021-07-23 - Rating: 5)
Polar Express performed well from the very beginning when they answered the phone. My technician Todd was efficient, conscientious and knowledgeable. He offered a lot of helpful information about the air handling systems in my recently purchased home. He was also very personable and low pressure. Polar Express will be my regular HVAC service company.

Review 176 (2023-11-01 - Rating: 5)
Jay was awesome! Was able to come in earlier than expected and got to work right away. Can’t thank him enough for replacing our water heater!

Review 177 (2018-12-07 - Rating: 5)
I have had Polar Express for my hvac system for about 10 years now, I am a Club Member and appreciate the amenities of that service. Annual hvac checks and a discount on services. When I scheduled the appointment for my furnace check I had also mentioned a few issues I have noticed. Todd was my technician today, he was friendly, professional, knowledgeable and explained what he was doing & what was recommended. He checked on the issues I had brought up and gave me options to correct the issues. No pressure to purchase anything that I didn’t need at this time and he did make notes on my file regarding the issues and what might need to be done in the future. I was assured that everything is running well and is ready for the winter heating months. It is always a pleasure doing business with Polar Express and their technicians.

Review 178 (2022-12-21 - Rating: 5)
Pete was knowledgeable and so professional! Very personable, got the work done timely and even though holes had to be cut into the wall, the bathroom lookef immaculate when he was finished! So great to have our shower working again!!!

Review 179 (2021-06-29 - Rating: 5)
The team at Polar Express are my choice for all of my HVAC needs.I recently had to replace a 22 year old A/C unit. Chad and Todd worked together to give us a new system that we are 100% satisfied with.They are friendly, on time, professional, and willing to explain what they are doing and how it all works. From the first phone call to Kim in the office, to discussions with Eric, to the explanation of why the old unit was in need of replacement rather than repair, we have been so impressed and know that we made the right choice to select Polar Express to do our A/C unit. I would welcome Todd and Chad back to do any future work.They are fast, dependable, able to work without our involvement, and removed all of the old unit. Left that area cleaner than when they first arrived. With so many choices out there and so many offers advertised,I am sure that the service from Polar Express is going to be the winner for overall product, installation, price, and service promise! Awesome group of professionals.

Review 180 (2019-06-05 - Rating: 5)
I was very happy with the installation of my new AC. The estimate time was right on.They were very courteous and kept everything neat. Explained everything before the install and what they did after the install. It’s working great and the unit looks nice too.I would recommend these guys for sure!

Review 181 (2018-11-30 - Rating: 5)
Service is always above and beyond excellent. Todd always puts in the extra time and care necessary . It really shows that a job well done is important to him. His genuine concern and friendliness gave me the assurance that I was in good hands.Kim was super nice and happily coordinated an appointment to fit my schedule.

Review 182 (2019-01-23 - Rating: 5)
Troy and Kyle are awesome, they came to install a brand new unit. They were able to squeeze me in next day. Very professional and non-invasive. I am a new mom of a 10 day old infant , they gave me the privacy I needed to be able to care for my baby. I love working with this company, each time I have someone out for maintenance or questions, they seem to send the best. I feel like everyone goes above and beyond Every Single Time. Wont even think of going to another company. Thank you Troy and Kyle!!!

Review 183 (2019-07-01 - Rating: 5)
We had a great experience with Todd (technician). He took great care of us and our AC (during tune-up). Appreciated his kindness, professionalism, and attention to details. Very pleased with the service we received.

Review 184 (2024-06-05 - Rating: 5)
Scott is a superstar plumber… Very professional and very knowledgeable… I will never trust anyone else. Thanks Scott for everything!

Review 185 (2020-01-07 - Rating: 5)
Todd, the technician that came to our home, was polite, good natured, and very professional. He was very thorough in his explanation of services, and was well prepared for, and able to repair the issues with our unit on site. He even gave us tips and ideas on how to maximize the life of our unit, and discussed a realistic timeline for the practical life of our unit. highly recommend.

Review 186 (2023-06-30 - Rating: 5)
Austin plumbing did a very nice job i would use them again with out question. Jordan was very helpful and very skilled at installing the water heater. 5 stars all the way

Review 187 (2022-06-29 - Rating: 5)
We had Polar Express Heating and Air come in to clean our home air ducts. The visit was scheduled within a week. The team of Mitch and Dan set up everything quickly and then gave the whole system a thorough cleaning without rushing. They were very professional; they explained what they were doing and were attentive to detail. We are pleased with their work. Definitely recommend Polar Express!

Review 188 (2017-03-03 - Rating: 5)
I have been using Polar Express for the past 8 years, at my previous house and at my current home. I have always found the technicians to be professional, courteous, and knowledgeable. They are very thorough, and usually offer suggestions for improvements or services, but are never pushy or forceful. They always point out whats been done, and show me the age/damage to whats been cleaned/replaced. I highly recommend them, especially the technicians Todd and Chad.

Review 189 (2019-03-08 - Rating: 5)
My furnace went out the night of the polar vortex. I’m thankful for good ol’ customer service from Polar Express. Of course they were super busy, but they kept in touch with updates on their arrival time and didn’t rush once they arrived. Super great tech and trustworthy. He called me with updates and took time to explain everything and left a detailed invoice of specific work completed.

Review 190 (2019-09-19 - Rating: 5)
I have had several good experiences with this company. Their technicians have always made good timing, are courteous and are thorough in their inspections. When my old furnace died at the beginning of winter, they were not only quick about coming out but they were good in discussing the options and I had my new furnace installed the very next day.

Review 191 (2022-01-31 - Rating: 5)
Todd did a very good job. We talked about some minor issues we have had with the heat system and he gave us a couple of options to choose from if his current fixes dont quite do the job for us. We are always happy to have Todd service our furnace.

Review 192 (2015-05-12 - Rating: 5)
Polar Express called prior to Chads arrival to let us know he was running ahead of schedule and wanted to make sure this was still a convenient time. Our service provider, Chad is very knowledgeable and professional about his work. He takes the time to explain what was checked on his last visit and what he will be inspecting during this scheduled service. He brought to my attention that the filter needed to be changed and during his inspection noticed that the pan treatment needed to be replaced. Chad also cleaned the outdoor coils. He performed the air conditioner tune up and checked all electrical, voltages, amps, wiring, settings, motors, etc. Due to our low temperatures, he could not determine if the refrigerant was low. He said he will schedule a return trip to verify the status. Chad was pleasant to talk to and made sure I understood the services I received. I would highly recommend Chad for your heating and air conditioning needs. He provides excellent services and is professional, friendly and thorough.

Review 193 (2015-02-05 - Rating: 5)
Our furnace quit unexpectedly this morning. Polar express was able to arrive within 1.5 hours and determined a new furnace was needed. Amazingly, they were able to install it the same day! Now thats service. The technicians were thorough and very professional. A very positive experience! Thank you!

Review 194 (2018-09-17 - Rating: 5)
I had my AC go out on us on a Saturday. Spoke to someone on the weekend (called me back within 30 minutes of my message) and had a technician out first thing Monday morning. Todd was my service tech and was great! He was very knowledgeable and explained everything he was doing. Installed a new capacitor and had us back in business. Todd also informed me about the service club which I also joined. Thank you Polar Express and Todd for the great and fast service!