Paradigm Plumbing & Mechanical, INC.

Photo of Paradigm Plumbing & Mechanical, INC.

Located in Ferndale, Michigan

Address: 910 E Drayton St, Ferndale, MI 48220, United States

Phone: +1 248-565-8939

Rating: 5

Services

  • Repair services
  • Credit cards

Categories

  • Plumber

Photos

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Comments

  • Review 1 (2024-11-06 - Rating: 5)

    Incredible! The day I was closing/doing a final walk through on my house (less than 2hrs before handing over the keys) I found a pipe leaking 😩 and called Paradigm (knew they were close/in Ferndale but had never used them before), they arrived in 20 minutes! Scott was super professional, efficient, explained everything he saw and how he was going to fix and was done before the buyers arrived 🙌🏻 So grateful and highly recommend, customer for life!

  • Review 2 (2024-11-15 - Rating: 5)

    Today was my first time using Paradigm and it was a delightful experience. Scott was SO personable and very professional. He took time to explain the problem, why it was happening, and what the best solution would be. He was very candid and I really appreciated that. The process to book with Ashley was seamless too. She was equally as personable and professional. Just an amazing experience all around! I would HIGHLY recommend them!

  • Review 3 (2024-11-29 - Rating: 5)

    Paradigm was great! We were in need of immediate help and they were able to send a technician out in an hour to help us resolve our sewer issues. Sam S our technician, was very professional and knowledgeable about the job that needed to be done and fixed our drain clog in no time. I will definitely be signing up for yearly maintenance with this company and recommending them to others who need sewer/plumbing help. Great company, great people and affordable.

  • Review 4 (2024-11-14 - Rating: 5)

    I was so impressed at how quick and easy it was to get an appointment. They sent me a text to confirm, another text to let me know Steven was on his way and a picture of what he looked like. He was extremely professional and very nice. When the job was finished they sent me the invoice right away via email. Steven found a leak that I wasn’t aware of and was able to fix it right away while working on another project. I will absolutely be recommending them to all of my friends and family!

  • Review 5 (2024-12-19 - Rating: 5)

    Sam was great, came in, had a great bedside manner and etiquette. This is important when you call a service company, you want to make you have someone safe in your home. We had a leak coming from our laundry water basin. He came, he assesed, he explained the diagnosed issue - and fixed it! Done and done! Reasonably priced! 5 star job! Thank you!

  • Review 6 (2024-12-23 - Rating: 5)

    My water heater broke the day guests were going to arrive for the week. Kevin FaceTimed me and figured out what I needed. The next morning a new water heater was installed by Sam and works great. He was amazing. I highly recommend this Co. Very professional, kind and efficient.

  • Review 7 (2024-09-25 - Rating: 5)

    I cant say enough good things about Paradigm! I have used their services several times over the years, and every experience has been outstanding.Andrew was fantastic! He was polite, professional, and respectful of my home—using drop cloths and shoe protectors to keep everything clean. He had my drains flowing better than ever in no time, and when he was finished, you couldnt even tell hed been there.I highly recommend Andrew and the Paradigm team for any plumbing needs—exceptional service all around!

  • Review 8 (2024-11-20 - Rating: 5)

    Here when they said. Completed job quickly. Calling them back for additional work. I recommend them.coming! 11/20/24 Called back for water heater and it was installed today by Sam. Their office ordered the wrong water heater, a shortie instead of standard size but same capacity. Same made all the alterations to make it work. More work for him but same result in the end. Sam was prompt again and very courteous. I will use these people again.

  • Review 9 (2024-08-22 - Rating: 5)

    I had Paradigm over to my house to have my Main sewer line evaluated via camera. Sam the technician was a pro. He explained the process clearly and calmly, he had top of the line equipment, he was confident and the job was completed without a hiccup. We reviewed the video and he explained what the images were, then after we discussed potential remedies. There was no pressure or hard sell tactics. I would recommend Paradigm for any plumbing issues.

  • Review 10 (2024-08-24 - Rating: 5)

    Sam was very pleasant. He let us know the issue and the end result wasnt perfect but he also let us know why. I would definitely recommend paradigm plumbing and theyre very reasonably priced.

  • Review 11 (2024-10-07 - Rating: 5)

    I am so thankful that Sam and Paradigm were able to help me tackle a drainage issue that another company has been unable to fix for months. From the time I set my appointment with the help of Jill to work around my crazy schedule, through Sam finishing this project, I feel confident that my problem has been solved. Thank you

  • Review 12 (2024-09-16 - Rating: 5)

    Everyone that I dealt with here was great. My hot water heater was leaking around midnight. I called and reached the on call who walked me through what needed to be done urgently. The next morning I called the office to set up an appointment, which was extremely easy and quick to do. Then Sam came out same day to replace the unit. This could not have been any easier. Thank you!

  • Review 13 (2024-08-20 - Rating: 5)

    Andrew did a GREAT job! Super professional, friendly, and fast. Paradigm prices lower than their competitors with superior service. They get all the stars today!

  • Review 14 (2024-11-20 - Rating: 5)

    Fast, efficient and pleasent workers! They came out right away and I ended up paying less than quoted. The honesty is really appreciated. I wont call anyone else for my plumbing needs.

  • Review 15 (2025-01-02 - Rating: 5)

    Scott was very friendly, helpful and efficient in his work. I would feel very comfortable recommending Paradigm to others!

  • Review 16 (2024-07-19 - Rating: 5)

    Andrew G. came out to do the Oakland County backflow check on our sprinkler system. Andrew was very friendly and completed the check quickly. Company communication was also excellent with texts forewarning appointment timing and the technician that would be doing the work. Definitely would use again!

  • Review 17 (2024-10-11 - Rating: 5)

    Everyone I interacted with from answering the phone to assessing and completing the work was very friendly, professional and efficient. Would recommend to others and fully plan to call them again with other future plumbing needs. Hopefully it’s not an urgent need again, like this first visit was!

  • Review 18 (2024-09-22 - Rating: 5)

    We had a clogged kitchen sink and Andrew did a wonderful job making sure the clog was fixed. He even went in our crawl space to make sure it was perfect! TWICE! Great job!

  • Review 19 (2024-07-24 - Rating: 5)

    We always request that Andrew G is our technician. He is skilled, knowledgeable, professional and always on time. We know if he’s on the job, it’s going to go smoothly. He provides excellent service and is the best technician we have worked with. We will continue to use Paradigm and request Andrew for all future jobs.

  • Review 20 (2024-10-17 - Rating: 5)

    Paradigm scheduled us fast, sent a fantastic technician and was a great value. I feel confident recommending them to everyone. They run a great business.

  • Review 21 (2024-11-17 - Rating: 5)

    Mike came out and quickly fixed our issues. Paradigm has been wonderful. Great service and plumbers! Definitely our go-to for plumbing needs!

  • Review 22 (2024-06-20 - Rating: 5)

    Our subdivision arranged services through Paradigm for the inspection of our overflow protection devices. When I called for an appointment, I was able to speak directly with the scheduler, Ashley. Once we set our appointment, the communications from there were EXCELLENT. Email confirmations, text alerting the arrival of the technician and immediate invoicing upon completion of services were provided. The price was fair and I AM IMPRESSED with this company. Will use again.

  • Review 23 (2024-09-23 - Rating: 5)

    Very happy with the service and expertise of Paradigm Plumbing. Our technician Mike R was very knowledgable and thorough. I would highly recommend him and the company!

  • Review 24 (2024-12-09 - Rating: 5)

    Very pleased with all the services provided. Very professional, kept everything as clean as possible and really approachable and polite. The quality of work also appears to be top notch.

  • Review 25 (2024-09-13 - Rating: 5)

    Scott G. was FANTASTIC!!!! Does a great job, very professional, and is just a pleasure to work with. We had a problem that know one but Scott could fix. If you have an in wall tank for a toilette, he’s your man to fix it!

  • Review 26 (2024-04-01 - Rating: 5)

    I just had Scott over to replace a kitchen faucet and garbage disposal. He was one of the best plumbers I have ever worked with. Thank You Paradigm for the great service. Also, Ashley was great in scheduling the work! Will definitely use Paradigm for all our plumbing needs!!

  • Review 27 (2024-10-17 - Rating: 5)

    Sam was the example of what everyone would hope for in a plumber. Polite, hard worker, who explained prices, and expressed confidence when I was doubtful. Great job. Thank you.

  • Review 28 (2024-07-28 - Rating: 5)

    Kevin was AMAZING! We have been chasing an issue for years and Kevin was the first to address the issue with a very detrailed and broad approach that not only involved plumbing but also HVAC. His approach was thoughtful, founded on evridence, and strategic. We are waiting on a repair from the HVAC side but from a plumbing perspective we couldn’t be more appreciative.

  • Review 29 (2024-10-03 - Rating: 5)

    Mike was very professional . He showed up on time did great job and cleaned up after himself.Definitely recommend. Thank You Howard

  • Review 30 (2024-08-28 - Rating: 5)

    Top notch outfit from the top down. Everyone was professional and polite. Performed all tasks as promised. Showed up on time and cleaned up upon completion. Highly recommended.

  • Review 31 (2024-05-24 - Rating: 5)

    I recommend Paradigm Plumbing for any and all plumbing issues. My plumbing issue was particularly complex, in my view, and they recommended scoping w camera to try to isolate issue. This proved to be instrumental and issue was found. Paradigm Plumbing then resolved the issue in a very professional, responsive, knowledgeable manner. Sam, Mike R, and Kevin were excellent in resolving the issue. Thank you!

  • Review 32 (2024-12-05 - Rating: 5)

    Great experience with Paradigm Plumbing - excellent work, super-responsive, friendly & helpful. Recently, had a plumbing problem but didnt discover til late in day - despite the late hour, Paradigm sent their team - who diagnosed the problem &, tho they had to go for parts in late afternoon, they came back & replaced & repaired the broken pipe that same day - Yay!!! Thank you!!!!

  • Review 33 (2024-08-03 - Rating: 5)

    Andrew G was fabulous at fixing all of our plumbing issues. He is so personable and extremely knowledge. Thank you!

  • Review 34 (2024-05-17 - Rating: 5)

    I recommend Paradigm Plumbing with the utmost confidence. They are highly skilled in their area and beyond that are incredibly professional and kind. Of note, Kevin and Mike were incredible to work with and really made a difficult situation feel more manageable. They went out of their way to make sure we were cared for and that the entire problem was solved.

  • Review 35 (2023-10-11 - Rating: 5)

    I loved every aspect of working with Paradigm. Ashley was wonderful - working to fit my needs/schedule and were immediately responsive, offering assistance in helping me to pick replacement pieces if I wanted. I received an appointment quickly - which is so important. Other plumbers that I had talked to said it would be weeks for an appointment. I received a text with Scotts picture, informing me he was on his way. (Very reassuring that safety is a consideration.) Scott and Andrew were FANTASTIC! Fast, efficient, they did a great job replacing my water tank and fixing some other minor issues and cleaned up - you wouldnt have known that they were there! They were super easy to have in the house, instead of that awkward feeling of someone you dont know. They were both personable, friendly, but utterly professional and brought everything that they needed, without having to make a run to get a part and dragging the whole thing out. They answered all of my questions about other work I want to do in the future, WITHOUT a sales pitch - but gave me a realistic idea of what needs to happen. Paradigm is my new go to company and I highly recommend them!

  • Review 36 (2023-12-13 - Rating: 5)

    I switched to Paradigm from my old plumbing company when their quality started going down. Every time Paradigm has come to our house, their employees have been excellent and the quality of work is great. I can’t recommend them enough. Today, Andrew came out and he was very personable and went above and beyond to help me and discuss all of the options for repair and future maintenance. Very happy with Paradigm’s work!

  • Review 37 (2024-12-18 - Rating: 5)

    Mike was great. Arrived on time, professional, handled a though job and was informative and personable!

  • Review 38 (2024-02-04 - Rating: 5)

    Discovered a flooded basement late on Friday afternoon and Paradigm Plumbing was able to come to the rescue that day! Mike R. And Sam were courteous, professional, and knowledgeable. They were able to troubleshoot our issue and fix it promptly. We were grateful for their quick service and are glad to know we can count on Paradigm for our future needs. Thanks Mike and Sam!

  • Review 39 (2023-12-14 - Rating: 5)

    Paradigm Plumbing and Mechanical is hands down the very best in the business. They are always prompt, professional and their prices cannot be beat. I am a person who doesnt know much in the way of plumbing and related matters and I often feel uneasy when I need this type of work done. Andrew at Paradigm ensured that I understood the process and the work that was being completed. He was personable and knowledgeable and even spent time answering the questions of my 4 year old, as if my questions were not enough! Thank you for always taking care of my family. We are extremely grateful for this local business and would never trust these jobs to anyone else. I cannot recommend Paradigm Plumbing and Mechanical enough! Thank you!

  • Review 40 (2024-05-03 - Rating: 5)

    Mike R from Paradign Plumbing & Heating did an excellent job of installing my new Toto bidet.He was courteous, punctual, and thoughtful. I would highly recommend this installer and company. Mickey a very happy client!

  • Review 41 (2024-01-21 - Rating: 5)

    Outstanding work from Paradigm Plumbing. I have been happy with everyone; however, my go-to guy is Scott as he is the expert in old homes. My house is almost 100 years old and I can always count on Scott to know how to fix any problem. He is invaluable!

  • Review 42 (2024-01-19 - Rating: 5)

    Was very impressed with everything about our engagement with Paradigm Plumbing. Came across an unexpected leak under the sink while prepping for a new countertop yesterday. Called and left a message this morning. Called back when they opened and arranged a site visit same day. It was a small enough issue that it was fixed during the visit. Reasonably priced, quick service, super nice people. Highly recommend!

  • Review 43 (2023-09-21 - Rating: 5)

    Today was my first experience with Paradigm Plumbing and I definitely recommend them. I talked to Ashley when I called about an appointment. She was pleasant, attentive and gave me an appointment in a timely manner. Mike texted me when he was on his way this afternoon. He and Andrew were friendly and professional. They explained what they were going to do and when the job was completed, they confirmed what they had done. They also cleaned up their work area very well. I was impressed with both of them. If it was possible to give them and Paradigm Plumbing more than 5 stars, I would do it.

  • Review 44 (2024-09-11 - Rating: 5)

    Andrew was timely and professional, office staff was great on follow thru and setting up my appointment. Couldn’t be happier.

  • Review 45 (2023-12-02 - Rating: 5)

    Highly recommend Paradigm Plumbing! Specifically Kevin, Steven and Andrew.Kevin came up with a plan to install a whole house water filter for us that three other plumbing companies failed to think of. He also went over and above to chat with me about other things going on in our house. Steven and Andrew did the work to install our filter and did an awesome job. The work involved going through walls of different rooms and the final product was very well done. They also went above and beyond to share some knowledge and recommend a product for our sump pump.All in all, they were thoughtful, hard workers and a pleasure to have around!

  • Review 46 (2023-09-14 - Rating: 5)

    Recently had my Neorest Toto toilet repaired. It had a small leak. One of the few plumbing companies in the area that can service this specialty toilet. All three plumbers who I interacted with were great. Andrew and Scott were very nice and pleasant. They diagnosed the problem but didn’t have the expertise to fix it so they arranged to get the parts ordered and then Steve, their Toto technician,came out to repair it. Straightforward, efficient and reasonably priced. I appreciated the text prior to arrival with a picture of the plumber. All around good experience and enjoyed their attention to detail. Would definitely use them again with any pluming needs. It’s hard to find a reliable and trustworthy plumber these days.

  • Review 47 (2024-09-16 - Rating: 5)

    Andrew G. was polite, professional, acknowledged my son who was home with me, and went out of his way to help us out and answer all of my questions. Thanks Andrew!

  • Review 48 (2024-06-14 - Rating: 5)

    I highly recommend Paradigm Plumbing. Sam was very professional, and he explained in detail the problem along with the solution. I will definitely utilize Paradigm Plumbing services in the future.

  • Review 49 (2024-07-24 - Rating: 5)

    Second time working with Andrew G. Checking the sewer pipe at different locations. He is our “to go guy” very professional in every aspect and friendly.

  • Review 50 (2023-09-19 - Rating: 5)

    We have worked with Paradigm Plumbing several times over the years. Always prompt, professional and knowledgeable about all of our plumbing and back flow needs.A special shout out to Steven, who came out to test our back flow, and as an added bonus, fixed another plumbing issue unrelated to back flow. It was extremely appreciated as I didn’t have to schedule another appointment. I highly recommend this company!

  • Review 51 (2024-05-13 - Rating: 5)

    Sam S. Was excellent he was very professional very kind. He knew his job. He took care of business. He was the sweetest guy. I will always ask for him. thank you Sam

  • Review 52 (2024-07-27 - Rating: 5)

    Very positive experience. Steve was prompt and was able to install the shutoff valve with no problems.

  • Review 53 (2024-11-21 - Rating: 5)

    Good Experience. Mike and Spencer worked very hard to clear the drain in my yard. They used all sizes of cutters and were able to carve their way through and clear the drain pipe. They were professional and friendly I highly recommend Paradigm. Price was very reasonable too.

  • Review 54 (2024-10-01 - Rating: 5)

    Appreciate yall! Next day appointment, prompt professional arrival and explanation through the process.And, thank you Andrew.

  • Review 55 (2024-10-02 - Rating: 5)

    The techs that came out to install a water heater were professional and very friendly. I would recommend this company to friends.

  • Review 56 (2024-02-19 - Rating: 5)

    What a beautiful find!!! Well, Ive finally found a professional, personable, reasonable and TRUSTWORTHY plumbing company. (Universal Plumbing Supply referred me to a private practice plumber who is fabulous - Ron Cotton . Ron referred me to Paradigm for descaling my tankless water heater - and they earned my trust and gratitude

  • Review 57 (2024-11-12 - Rating: 5)

    Think I found my new go-to plumber! Scheduling was a breeze and Andrew G. was excellent.

  • Review 58 (2023-09-19 - Rating: 5)

    Our second time using Paradigm Plumbing & Mechanical, Inc. proved exactly why we are return customers. Scott G. has proven to be knowledgeable, personable, and professional. His honest approach is a credit to plumbing and mechanical services. No question, repairs of any kind are expensive today, but when its done right the first time - well, we know who to call!

  • Review 59 (2023-12-13 - Rating: 5)

    Paradigm has been help keep my house running for the last several years. They have always been extremely helpful and great with scheduling. A special thank you to Mike for always talking through the issues being found and what the correct solutions are.

  • Review 60 (2024-10-30 - Rating: 5)

    Sam with Paradigm is friendly, knowledgeable and efficient. Would definitely recommend him!

  • Review 61 (2024-09-30 - Rating: 5)

    Sam is excellent. Very professional and communicates well. Paradigm is great!

  • Review 62 (2023-11-02 - Rating: 5)

    Always a good experience with Paradigm. Mike R., our tech for the day, came over to check on a few issues. He was early, professional, and best of all fixed the issue along with a couple of others. Keep supporting your local businesses in our community!

  • Review 63 (2024-08-01 - Rating: 5)

    Mike was very friendly and experienced. Got the problem diagnosed quickly, and implemented a solution. I recommend.

  • Review 64 (2022-09-23 - Rating: 5)

    So far, having a great experience with Paradigm. Ashley scheduled my appointment, and Scott showed up on time. He was very thorough and knowledgeable. We discussed in detail what would work best and most cost effective. Really appreciated that. Next up: the quote and the workmanship.

  • Review 65 (2024-08-12 - Rating: 5)

    I love parody, plumbing. But I’m always amazed by how quickly they respond. Quick, efficient, and reasonably priced.

  • Review 66 (2022-06-20 - Rating: 5)

    Great service! Knowledgeable and friendly technicians!This was hands-down the best experience I have had with a plumber.The two techs, Scott and Spencer, arrived as scheduled, were respectful entering my home, addressed the two issues with a variety of solutions and cost options (kitchen garbage disposal replacement and Kohler shower tile restricted water flow).They were quick, efficient, explained the issues resolved them, and provided advice on how to avoid or resolve future issues.I will definitely hire them for any future needs.The service ethic and polite attitude was exceptional.

  • Review 67 (2023-09-22 - Rating: 5)

    Shout out to Scott G. at Paradigm for being able to replace the hot water valve/stem in my bathtub without needing to break through tile to get to the other side of the wall. I have been on pins and needles this past week and a half worrying about how much this would cost and the possible cost to having walls and cabinets replaced. Scott was able to get the part I needed and completed the job leaving my walls intact!! Thank you so very, very much, Scott!

  • Review 68 (2023-04-15 - Rating: 5)

    I have to highly recommend Paradigm. The service was great. Simple processes from setting up the service call, efficient diag and repairs. Plus, Scott loves dogs!! We have 2 young labs who can a little happy rowdy and they just hung out while the repairs were completed. Thanks!

  • Review 69 (2023-08-23 - Rating: 5)

    We had a great experience dealing with Pardigm Plumbing. Their plumber, Mike, was helpful and conscientious, as was the staff who arranged the appointment. We will definitely be using this company again when a situation arises.

  • Review 70 (2023-04-19 - Rating: 5)

    I cant speak highly enough of the work that Mike, Spencer, Steven and Jacob do. They went above and beyond to help get my plumbing problem solved and repaired. My 2 year old grandson got to meet Mike and Spencer and wanted to help them fix the problem, Marshall and Mike became quick friends!!Everyone of the guys were kind, friendly, quick and efficient workers. What they went thru to fix the sewer lines in my crawl space they deserve a big big bonus!!

  • Review 71 (2024-03-15 - Rating: 5)

    Ive used Paradigm multiple times and each time the techs are on time, friendly and super professional. They always do a great job and their prices are reasonable. My go to local plumber.

  • Review 72 (2023-11-17 - Rating: 5)

    Andrew was very professional and competent. I would recommend this company. He also explained the process and pricing as he went along. I will definitely use them next time I need help with plumbing.

  • Review 73 (2024-06-02 - Rating: 5)

    They replaced my sewer lines spring 2024. Everyone in the process was attentive and caring, and the work was high quality at an affordable price point. Would recommend.

  • Review 74 (2022-04-08 - Rating: 5)

    I Called Paradigm and left a message as requested for Ashley. She responded within 10 minutes and setup an appointment within the hour for me. They sent Spencer, one of their technicians who was very thorough in his inspection and diagnosis of the problem. He went to work immediately and within about 45 minutes time, had the line cleared and flowing normal again. I cannot stress enough my gratitude for having such a well mannered, amiable and professional person come to work on my home. He made a difficult issue much easier to handle through his personable nature and knowledge of his profession. I highly recommend this company and will use them again if the need arises.

  • Review 75 (2025-01-03 - Rating: 5)

    True professionals. Always courteous and effective service.

  • Review 76 (2023-08-16 - Rating: 5)

    We had low water pressure for 20 years. We have had 3 other plumbers come out and try to find the cause. Kevin came out and made a plan to fix our issue. He discovered the shut off valve was bent at the street and had Oakland County Water fix the issue with no cost to us. He did all this while we were out of town. Our water pressure is great now thanks to Kevin for working to find the cause. I will definitely use him again.

  • Review 77 (2023-02-07 - Rating: 5)

    I am giving 5 stars for the professionalism in handling a situation that although did not go as hoped in regards to the actual work, was addressed immediately when I brought it to their attention. Without going into too much detail, a leak was misdiagnosed by their technician and eventually our handyman found the actual issue. We already paid for service and I wrote the company about what had occurred. The owner called me the next morning and the money was completely refunded without complaint and in fact they apologized for the situation. Things do happen, but what is most important is standing behind your name as a company. Thank you for your professionalism and I will be calling if we have future plumbing needs!

  • Review 78 (2018-12-27 - Rating: 5)

    I would highly recommend Paradigm. Liz, the office manager, was extremely helpful to work with and got me in within a few hours. Kevin was my tech and did an amazing job. He called on his way and was in and out. Not many plumbers clean up after they’re finished with their work, but he did. I received a follow-up call to make sure I was happy with everything. Thanks again to the Paradigm team (Joe, Aron, Kevin and Liz) for helping me out with my emergency.

  • Review 79 (2022-04-07 - Rating: 5)

    They were professional, efficient, and did excellent work. They added a water powered backup sump pump and walked me through the work they did, how it works, how to test it, and made sure to check with me where to drill through the brick and have the discharge pipe lead to. I would recommend Paradigm Plumbing to everyone. Excellent service and communication from time of scheduling to completion of the work.

  • Review 80 (2021-07-30 - Rating: 5)

    I loved receiving a reminder text message for our appointment, followed by a text message with our technicians picture and time of expected arrival. What a refreshing level of professionalism. Thank you!!Kevin came out today to help us understand our plumbing issues that have resulted in catastrophic issues within our basement. He took his time in explaining our current system, scoping our sewer line and giving us information that we can use to start repairs. It would be an understatement to say were in good hands. We look forward to working with Paradigm to restore the function and safety of our beautiful home. Thank you, Kevin and the Paradigm team for being there for us!

  • Review 81 (2022-02-02 - Rating: 5)

    The team Paradigm sent out to my house was fantastic! They were timely, professional, and explained all of the issues to me in terms I understood. Initially, the job seemed straight forward but once the team did more digging it turned out there were underlying problems in my plumbing that the Paradigm team was able to diagnose and fix with no troubles. Sump pump is working better than ever! 5/5 stars.

  • Review 82 (2022-05-06 - Rating: 5)

    Scott came to help me replace my sump pump. He was so patient to explain everything and did an outstanding job. I was super happy with the install, he was one of the most knowledgeable plumbers I have ever dealt with. Will definitely be using these guys again, highly recommend!

  • Review 83 (2023-06-30 - Rating: 5)

    Highly recommend! At my house within two hours! Fixed the problem and then some! Very affordable! Scott was professional, informative and friendly.Great sink-side manner!

  • Review 84 (2022-12-30 - Rating: 5)

    Very pleased with customer service provided by Ashley. She set up an appointment with Mike to come to my home and assess a problem toilet. He determined I needed a new one. He set a tentative date to return, even in the midst of the holiday season. Mike is a professional, knowledgeable plumber. Highly recommended!

  • Review 85 (2021-05-24 - Rating: 5)

    Paradigm Plumbing came to the rescue when I was unable to book anyone else. On Saturday, May 22, I was making an at-home shower repair. Since there is no separate shut-off for the shower, I had to shut all the water off in the house. As I attempted to remove the shower stem, because of corrosion from hard water, the front half broke and the back half was wedged in there. I could not leave it until Monday because that would mean Id have no water in my house, being unable to turn the water back on. In addition, that afternoon was my mothers 85th birthday party. Five of us had not yet showered or begun getting ready.I left a message at Paradigm Plumbind. Id say within 30 minutes, if not, within the hour, their technician Kevin got back to me. He asked me to text him photos of the repair that needed to be done. After receiving them, he called back, suggested a price range for the repair (it was Saturday after all, always more than the weekday rates). I thought it was reasonable, so, I booked him. He told me he had one other quick service stop to make and estimated when he could arrive at our home. He was spot on. He was not late to our location at all.The repair was not easy. He had to cut out some pipes and replace them. However, he worked quickly and efficiently. The best part, when he was done, his final bill was on the low end of the range he quoted me. Not only did he make the repair, but he saved the day so we could make it to our family celebration on time. Thank you, Kevin!I have no hesitation in recommending Paradigm Plumbing. They are responsive, professional, they do great repair work, are efficient, and reasonably priced. And, if you are lucky enough to encounter Kevin, youll see how kind and professional he is.

  • Review 86 (2024-12-06 - Rating: 5)

    Great work. Very courteous and did not waste time. No complaints.

  • Review 87 (2024-09-15 - Rating: 5)

    Woke to the basement backing up this morning. Called Paradigm, and we had a professional at our house within an hour on a Sunday! Mike was awesome. He got right to work and resolved our immediate issues and was very informative about what our problems are with our plumbing and answered all of our questions thoroughly. He cleaned up any mess that was made, leaving it looking like he had never been here. We are beyond impressed and satisfied with our service. We highly recommend and will use them from now on.

  • Review 88 (2024-10-08 - Rating: 5)

    Mike from PaeadigmPlumbing outstanding toilet install. Quick, competent, ftiendly

  • Review 89 (2024-12-23 - Rating: 5)

    Paradigm is the best plumbing company they have never disappointed

  • Review 90 (2019-02-07 - Rating: 5)

    I waited to write a review until I had used Paradigm Plumbing a few times. Kevin has been hired by us to snake out drains, install a kitchen faucet and garbage disposal, and to do major jobs like installing a new dishwasher and new water heater, and replacing a major drainage pipe in the basement. He has always been super friendly, knowledgeable, and professional. The work is done in a timely manner but he never rushes through it. He goes to great lengths to explain all the work and make recommendations. I have been impressed by his attention to detail and safety (especially with natural gas connections). I recommend Paradigm Plumbing wholeheartedly!

  • Review 91 (2019-01-16 - Rating: 5)

    I was totally satisfied with the plumbing services of Paradigm Plumbing and Mechanical, Inc. My tech, Kevin, showed great expertise and professionalism on the job at my house. I appreciate his thoroughness and his very educational discussion of the shower issues I was having. Kevin was prompt and very neat. I would highly recommend Paradigm Plumbing to anyone in need of plumbing services.

  • Review 92 (2022-01-24 - Rating: 5)

    Scott and Spencer did a great job. Had them run a gas line for a new stove. They arrived on time, very reasonable quote. Work was clean and well done. I would recommend them to anyone, thank you.

  • Review 93 (2024-08-26 - Rating: 5)

    From start to finish, Steven (Paradigm Plumbing & Mechanical, INC) was professional, punctual, and highly skilled. His attention to detail and craftsmanship were evident, and he left the work area clean and tidy. I highly recommend Steven for any plumbing needs; his expertise and customer service are top-notch!

  • Review 94 (2019-05-09 - Rating: 5)

    I had an emergency situation with water and sand coming into the basement at a fast clip. Paradigm came highly recommended and arrived after hours. The technician, Jerod, gave me the most thorough investigation of all 4 companies I had out to my home previously. And due to the terrible situation I was in with another plumbing service, waived the expensive after hour fees to camera and provide with with a diagnosis. I was shocked and so grateful. His office followed up with me immediately the next morning. I found Paradigm to be one of the most professional, responsive, caring companies I have dealt with in a very long time. They are clearly not about the money and taking advantage of people. Quality all the way around.

  • Review 95 (2022-01-16 - Rating: 5)

    Paradigm came out and jet cleaned our clogged sump pump drain line. They arrived on time (thank you for the text message letting me know that Kevin was on his way), completed the work in a single visit and gave us feedback on what was causing the blockage to happen in the first place. We will definitely have Paradigm out again to provide regular maintenance on our sump pump system.

  • Review 96 (2022-08-02 - Rating: 5)

    Each time we’ve had a plumbing issue this company has done a great job. The plumbers are timely, comprehensive, skilled, and courteous. We’re glad a neighbor friend referred us to Paradigm Plumbing when we had our first plumbing need following our move to this area.

  • Review 97 (2024-06-10 - Rating: 5)

    Fast service, great pricing. Mike was great to deal with and did a quality job. Highly recommend

  • Review 98 (2022-09-22 - Rating: 5)

    Great people, Jake & Kevin specifically. So professional, on time, great communication, clean up after the work. I highly recommend. I have been looking for a plumbing company that possesses these qualities, and i found it-Paradigm!

  • Review 99 (2020-12-14 - Rating: 5)

    These guys are my new plumbers for life. Kevin and the entire team at Paradigm were top notch. They came out on time, worked efficiently, and solved my problem.I had ground water backing up and creating a little puddle in my unfinished basement for 2 years. The big brand company I called last year sent 40 ft of snake through it and couldnt find any issue. Quoted me $6,300 to go through the whole system with a camera and a jet and that should show the issue. I said Ill get another opinion and called Paradigm.Kevin showed up, heard my story and though outside the box. Sent a camera up through the system from the opposite way (big company guy refused to do this) and about 20 minutes later we found the blockage and cleared it up. Saved me $6,300 in less than an hour.Call these guys and you wont be disappointed.

  • Review 100 (2024-09-04 - Rating: 5)

    Fast, easily rescheduled, personable, local. Looks good so far

  • Review 101 (2019-02-14 - Rating: 5)

    These are people with integrity. We recently learned that we had to replace the outside sewer line, running from the house to the street. It was a huge job involving cutting a trench in our garage floor and dealing with another sewer line coming from a different part of the house. We spoke to three plumbing companies and Paradigm presented a very detailed estimate covering the job. The other two companies estimates were not as thorough and were worded in ways that worked to their advantages, not ours. While planning the job our plumbers had to devote extra time to deal with a city inspector, which was not easy. The job went so smoothly! There was minimal disruption and we were able to stay in the house during the job. The garage trench was very well done and the cement that they put in looks great, and they cleaned up after themselves. Our confidence was well placed.

  • Review 102 (2024-11-05 - Rating: 5)

    Scott is fast and does and great job! We will be using Paradigm again for future plumbing needs

  • Review 103 (2020-10-07 - Rating: 5)

    Legit company. I called another local plumber who charged me $100.00 to come out and say my water tank was dead (I told them this over the phone). Ashley and James were PHENOMENAL. They came out within 20 minutes of the first panic call, brought a tank with them, promised that if it wouldnt fit, they wouldnt charge to come out until they could install a tank. They ended up fixing the long term problem including moving a sink, installed a water heater same day, were courteous, diligent, and very professional. Would HIGHLY recommend!

  • Review 104 (2020-11-25 - Rating: 5)

    So long story short, an unfortunate incident occurred while I was having my new hardwood floors installed. One of the installers accidentally dropped his pliers down the toilet drain pipe. Paradigm was called and hired by the flooring company to scope the drain and find the pliers. James, from Paradigm, arrived to complete the work. He was extremely knowledgeable and professional. He found the pliers and was able to push them to the cleanout and retrieve them. This unfortunate incident has been resolved and fixed. AND has allowed me to discover Paradigm plumbing and will definitely recommend their services, as well I will keep them in mind for any plumbing needs for myself.

  • Review 105 (2023-10-02 - Rating: 5)

    Steven at Paradigm did a fantastic job. Very professional and clear on what needs to be done. Would recommend to anyone needing plumbing work.

  • Review 106 (2020-08-20 - Rating: 5)

    I was referred to Paradigm Plumbing through a co-worker a few years back. I have had Jared out a couple of different times, the first time was for a busted pipe in the wall, then a sewer back up and most recently a toilet supply line leak. Jared arrived at 6 pm explained what needed to be done, asked if I had any questions and fixed the problem. I am impressed on how courteous and professional Jared is and my experiences with this company. I highly recommend Jared at Paradigm Plumbing.

  • Review 107 (2019-02-02 - Rating: 5)

    Currently renovating a house with multiple plumbing issues and Paradigm has been an amazing partner in diagnosing, repairing, and recommending future improvements to have a trouble-free home. Kevin and crew have been out multiple times to address things and they have always been prompt, prepared, and proven experts in solving different types of problems the house had. Pricing is very fair and up-front with no surprises.

  • Review 108 (2024-08-17 - Rating: 5)

    Scott did a fantastic job resolving all of my plumbing issues! The scheduling process was easy, the text reminders and updates were appreciated, and overall I only have good things to say about my experience with Paradigm.

  • Review 109 (2020-09-24 - Rating: 5)

    Kevin and Jared of Paradigm were fantastic, as was the office staff in setting up the appointment. Work was done correctly the first time. Very polite and professional. Highly recommended.

  • Review 110 (2024-03-15 - Rating: 5)

    Great plumbing company. They are thorough in their work and very pleasant to work with. Highly recommended.

  • Review 111 (2024-04-29 - Rating: 5)

    Amazing emergency service! Came same day! Mike diagnosed our problem and fixed it fast! Thanks so much for saving the day!!!!

  • Review 112 (2023-01-16 - Rating: 5)

    I was able to get an appointment same day! Mike was very friendly and did a great job. Will definitely call them again in the future.

  • Review 113 (2020-11-28 - Rating: 5)

    Thanksgiving can be stressful enough, but then find out you have standing water in your basement. I actually called a dry restoration company and they led me to a plumber. James from Paradigm plumbing was heaven sent. He took such really care my family and I. Kindness can go such a long way especially with what we are going through now. If you have any plumbing needs, don’t hesitate to call.

  • Review 114 (2019-02-21 - Rating: 5)

    Great service for a burst pipe and to install a new commode. They responded promptly to our call. Kevin is very knowledgeable and professional on everything plumbing. We will call again if we need this service again. We highly recommend them.

  • Review 115 (2024-11-20 - Rating: 5)

    Helped on a project in Oak Park and we are thankful!

  • Review 116 (2024-10-07 - Rating: 5)

    We have used Paradigm Plumbing on multiple occasions - they are EXCELLENT!! With the latest plumbing repair, Mike R. was great! The fix didnt take too much time, he explained what needed to be done and was very professional. I would definitely recommend Paradigm for any plumbing job!10/27/2024: Another fantastic job completed!! Scott G. was awesome, on time and did great - as usual!! Thank you Paradigm Plumbing!!

  • Review 117 (2024-08-19 - Rating: 5)

    Knowledgeable, Friendly, professional and kind. Explained everything and did not leave a mess. Price reasonable.

  • Review 118 (2024-10-03 - Rating: 5)

    On time, friendly, informative. I would 100% recommend

  • Review 119 (2024-05-07 - Rating: 5)

    Outstanding experience. Pleasant , competent serviceman. Very reasonable price. Problem taken care of. Hard to ask for more.

  • Review 120 (2023-10-12 - Rating: 5)

    Saved again by Scott G@ Paradigm Plumbing!! Especially grateful that I was able to get a same day appointment with them. Thank you once again!!!

  • Review 121 (2024-10-22 - Rating: 5)

    Scott was very kind, fast and efficient.

  • Review 122 (2021-09-29 - Rating: 5)

    I was very impressed with everything regarding our service from appointment scheduling, text reminders regarding appointment (especially the photo text yesterday am with picture of our technician so that we knew who was coming to our door ). Scott answered all of our questions and was very professional. I would definitely recommend this company and technician to friends and family if they need any work.

  • Review 123 (2022-12-22 - Rating: 5)

    Mike Rakes came in to switch out some plumbing lines. He was friendly, on time, extremely knowledgeable and he explained what he was doing. Im very happy I called this company

  • Review 124 (2023-12-19 - Rating: 5)

    They were right on time, Andrew was very pleasant to work with and explained everything to me. I highly recommend them

  • Review 125 (2024-12-20 - Rating: 5)

    Andrew was very thorough and very informative!

  • Review 126 (2024-01-16 - Rating: 5)

    Just used Paradigm for the first time, and we were very impressed with their professionalism. Knowledgeable, prompt, and friendly.

  • Review 127 (2021-03-06 - Rating: 5)

    I have used other so call plumbing services that fell very short by comparison to your service. The technicians/plumbers were outstanding and I couldnt be more impressed with the service you all have provided, from the first call everyone has been great to work with.I have now found the right company for my home!

  • Review 128 (2024-07-16 - Rating: 5)

    Best in the business. Highly professional and prompt. Highly recommend.

  • Review 129 (2022-12-16 - Rating: 5)

    Extremely professional, prompt, kind and informative. They came out the same week I called, arrived when they said they would, installed my new hot water tank & hauled out the old one.

  • Review 130 (2023-12-05 - Rating: 5)

    Mike was excellent. Friendly, thorough, and informative. Will be using Paradigm again and asking for Mike.

  • Review 131 (2022-07-15 - Rating: 5)

    I had paradigm up today to get a sewer running in my building my technician Steven Sierota, Did a spectacular job I would recommend this company and Stephen over anyone else in Oakland County area, I’ve also used this company for several plumbing projects, reconstructing a commercial building and their install team is absolutely awesome also

  • Review 132 (2019-03-01 - Rating: 5)

    I have used Paradigm for business and residential. The guys that come out are always professional and knowledgeable. They always finish the job in a timely manner and take themselves seriously. I would recommend them to anyone.

  • Review 133 (2023-03-12 - Rating: 5)

    Water filtration system installed. Mike was “5” across the board. Will definitely call them again when needed. I finally found a plumber!!

  • Review 134 (2023-07-21 - Rating: 5)

    Steve arrived on time, was very professional ran the back flow test completed the test in a timely manner highly recommend

  • Review 135 (2024-02-12 - Rating: 5)

    The best. On time. Super friendly and they always leave my place better than it was.Highly recommend!

  • Review 136 (2024-09-14 - Rating: 5)

    Excellent service! Timely and efficient.

  • Review 137 (2022-04-22 - Rating: 5)

    Scott was awesome!! He was super friendly, informative and most importantly, his work was great. Highly recommend

  • Review 138 (2021-03-02 - Rating: 5)

    We had a gas leak, they came out on a Friday night within 20 mins. Stayed until they finished the job. Neat,Clean respectful , niceWould highly recommend them

  • Review 139 (2024-05-28 - Rating: 5)

    Very pleasant and knowledgeable young man. Very pleased. Would recommend

  • Review 140 (2024-09-16 - Rating: 5)

    Friendly , skilled, professional, cleaned up! Fixed problem!

  • Review 141 (2023-09-19 - Rating: 5)

    Technicians Steven S. and Spencer T. provided outstanding service and professional knowledge. Highly recommended.

  • Review 142 (2023-07-26 - Rating: 5)

    Great company to work with, I can not say enough good things about them. Ashley in the office is phenomenal!

  • Review 143 (2022-12-02 - Rating: 5)

    Spencer was awesome, talked me through what happened and prevention as well at a reasonable price. I highly recommend paradigm

  • Review 144 (2024-10-05 - Rating: 5)

    Timely, considerate, clean, pleasant to talk with and informative

  • Review 145 (2024-10-07 - Rating: 5)

    Andrew was timely and professional.

  • Review 146 (2021-04-26 - Rating: 5)

    This company was great. They were extremely quick in responding back to me, fixed my problem quickly and where very professional. I would highly recommend them.

  • Review 147 (2022-05-05 - Rating: 5)

    Mike was professional, answered all my questions and made me feel very comfortable with the whole process. I am very pleased and would highly recommend this company. Thank you!!!

  • Review 148 (2022-08-11 - Rating: 5)

    Spencer was very professional explain what he was doing and took his time to make sure the job was done right.

  • Review 149 (2025-01-06 - Rating: 5)

    Efficient, knowledgeable and friendly.

  • Review 150 (2022-05-16 - Rating: 5)

    Unbelievable same day service & the Tech Mike was EXCELLENT! Paradigm will now service ALL my requirements!!!!!Thank - You!!!

  • Review 151 (2023-09-29 - Rating: 5)

    Mike and Andrew were very good, they found the problem and repaired it efficiently!

  • Review 152 (2024-04-12 - Rating: 5)

    Steven S. did a great job, very professional.

  • Review 153 (2020-10-02 - Rating: 5)

    Jerad did a great job, very clean and explained the entire process. I would highly recommend him.

  • Review 154 (2023-04-25 - Rating: 5)

    Steven was absolutely phenomenal once again! I highly recommend him

  • Review 155 (2024-06-20 - Rating: 5)

    Steven came and did the backflow test and was done in no time thanks they took care of all the paperwork.

  • Review 156 (2022-08-10 - Rating: 5)

    I liked they texted you a picture of who to expect for the job. They were professional and great with my yappy dog.

  • Review 157 (2024-02-16 - Rating: 5)

    I would definitely recommend Paradigm .. Mike orchestrated w the main office to get Andrew over to my 88yr old mothers home in a Very reasonable amount of time. Andrew G was extremely professional, cleaned up and most important was honest about the problem and solutions!!

  • Review 158 (2023-01-31 - Rating: 5)

    On time, professional and friendly. They leave everything as clean as it was prior to their visit. All drains running free.

  • Review 159 (2020-09-17 - Rating: 5)

    Thanks, Jared for retrieving my heart pendant that went down the bathroom drain!Very professional. I would recommend.

  • Review 160 (2024-11-07 - Rating: 5)

    Very professional, on time, competitive pricing, Kevin made sure I was satisfied with the job!

  • Review 161 (2023-04-03 - Rating: 5)

    Wow! Excellent service and service men provided excellent customer service. They will be my plumbers.

  • Review 162 (2024-11-07 - Rating: 5)

    Knowledgeable friendly service

  • Review 163 (2023-09-21 - Rating: 5)

    Had to have a toilet replaced. The flange broke, so I called paradigm. Mike came out and replaced the flange and put the toilet in for me. He is very good at what he does. Very professional and friendly. Got the job done in a timely manner and answered any questions I had. I would recommend using Paradigm.

  • Review 164 (2024-09-10 - Rating: 5)

    Outstanding service by Scott

  • Review 165 (2023-08-03 - Rating: 5)

    The tech, Steven, arrived on time and was professional all the way around. We expected to have to shut the water off in the home and power down the bathroom like other companies had us do. He didnt have us do any of that, he just took the toilet apart repaired it and was in and out in less than a half hour. everything was fixed and we couldnt be happier. Definitely will use this company in the future.

  • Review 166 (2024-04-17 - Rating: 5)

    Sam and Paradigm Plumbing showed up and did the job. Friendly and professional.

  • Review 167 (2024-08-10 - Rating: 5)

    Very prompt and friendly.

  • Review 168 (2020-02-24 - Rating: 5)

    Paradigm is the best in the business! They provide me and my clients with incredible service!

  • Review 169 (2023-02-02 - Rating: 5)

    They are there when they say they will be there. They are clean, friendly and professional, and the technicians always explain options and solutions. Great team to work with. I highly recommend them.

  • Review 170 (2021-03-07 - Rating: 5)

    Top shelf company, plumbing,pumps, boosters, heaters, boilers. If water runs through it they do it.

  • Review 171 (2022-05-18 - Rating: 5)

    On time, super professional and very clean. Absolutely 10/10 recommend

  • Review 172 (2021-12-16 - Rating: 5)

    They did a great job and were fast and efficient.

  • Review 173 (2023-01-25 - Rating: 5)

    Great communication and quick response time. Spencer was very informative and professional.

  • Review 174 (2022-10-20 - Rating: 5)

    Mike Rakes did a great job! Hes installed an Air Admittance Valve (Studor Vent)! Both sinks work like new again! Thanks a lot!!!

  • Review 175 (2022-08-30 - Rating: 5)

    Paradigm replaced my old galvanized pipes and also redid my kitchen plumbing. Spencer and Jacob both did work on separate occasions. They cleaned up after themselves and took the time to explain the issue and solution. Very please with their work. Thank you!

  • Review 176 (2022-05-17 - Rating: 5)

    Scott came to our home and quickly identified and resolved a bathtub leak we were experiencing. He thoroughly explained the situation and was extremely great to work with! Highly recommend.

  • Review 177 (2022-03-23 - Rating: 5)

    We use Paradigm for all our plumbing needs. We installed 8 Bathrooms in our warehouse facility and were extremely pleased with the level of service they provided. They know the job and do it well!

  • Review 178 (2021-08-20 - Rating: 5)

    Our technician, Scott Gill was awesome!! Thank you for being so kind and professional. The work he performed was amazing and we greatly appreciate it. We’ll definitely use them again.

  • Review 179 (2022-02-14 - Rating: 5)

    Great service with knowledgeable people. I highly recommend their services.

  • Review 180 (2020-07-10 - Rating: 5)

    I hired Paradigm to check out a major leak in the basement. It turned out there was a huge crack in the waste pipe from the second floor. I was very pleased with the work Kevin and James did to replace it. They were fast, skillful, professional, and careful, and the cost was very reasonable. I highly recommend them!

  • Review 181 (2024-11-25 - Rating: 5)

    Knowledgeable and efficient

  • Review 182 (2022-07-11 - Rating: 5)

    This Ferndale companys employees or thorough and and kind to my needs.

  • Review 183 (2019-02-04 - Rating: 5)

    Real, wholesome people at this company. No games being played here, honest and hard working quality people and work.

  • Review 184 (2023-02-02 - Rating: 5)

    The guys was great

  • Review 185 (2024-11-14 - Rating: 5)

    Very professional, knowledgeable, polite, and efficient

  • Review 186 (2022-01-28 - Rating: 5)

    They installed backflow valve

  • Review 187 (2022-07-27 - Rating: 5)

    Prompt friendly and efficient

  • Review 188 (2022-09-20 - Rating: 5)

    Great workers

  • Review 189 (2019-05-20 - Rating: 5)

    All star service & plumbing

  • Review 190 (2025-01-11 - Rating: 5)

    Andrew quickly came to our home when we had an issue. He is pleasant and knowledgeable and took care of the issue quickly. Paradigm Plumbing is our go to!

  • Review 191 (2025-01-11 - Rating: 5)

    Didn’t work out but the tech, Scott, is outstanding,

  • Review 192 (2025-01-10 - Rating: 5)

    Responsive, professional service from Mike and the whole Paradigm team.

  • Review 193 (2025-01-09 - Rating: 5)

    Wonderful customer service and they resolved the issue very quickly!

  • Review 194 (2025-01-08 - Rating: 5)

    Stephen was great - thorough, explained his process, recommended non-associated improvements to consider.

  • Review 195 (2025-01-08 - Rating: 5)

    Jesse was prompt and professional, fixed my leaking faucet after different plumber said it couldn’t be repaired.

  • Review 196 (2025-01-06 - Rating: 5)

    Paradigm Plumbing did a great job with all the items I had after moving into a new home. Mike handled the majority of the items ranging from new commode, hot water tank, reworking some kitchen sink plumbing to a major job of digging a new clean out and redoing pipes in the basement replacing old cast iron that was pitting. They were prompt, professional and very attentive to any questions I had. Highly recommend. Thanks all!

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