Matrix Plumbing & Services Inc

Located in El cajon, California

Address: 1840 Joe Crosson Dr, El Cajon, CA 92020, United States

Phone: +1 619-749-5444

Rating: 4.6

Services

Repair services

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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2020-05-21 - Rating: 5)
Upon discovery of a leak under our manufactured home I knew I had to find a plumber ASAP.Matrix plumbing was both responsive & professional.They communicated by email, text and phone as to when they would arrive.We were very pleased with the service and the attention to detail that Bruce provided. We also appreciated that we were charged by the job not by the hour and didn’t feel like he was rushing to get to his next call. All of our questions were answered to our satisfaction. Also, they were considerate of social distancing & wore masks.Over all I would recommend Matrix highly. Particularly Bruce & Phil.

Review 2 (2021-09-14 - Rating: 5)
Matrix Plumbing is superb. My guest bathroom toilet was constantly running and Ricky and Adrian assessed the situation. Ricky recommended I get a new toilet because my other one was from 2007. They replaced mine with a water conservation one and the perfect hard seat that I wanted in less than an hour. I would recommend this Matrix Plumbing in a heartbeat!

Review 3 (2021-07-21 - Rating: 5)
UPDATE AS OF 7/16/21:This company is amazing! I purchased a vanity that was too tall for the plumbing that was installed (my fault, not theirs), and I asked if they could come out and help me figure out how to get the P-trap to fit with the vanity shelving.Ricky came out again and said no problem and bibiddy, bobbidy, boo, he cut out the very least of the shelf to accommodate the plumbing! We now have a vanity in our bathroom after waiting for weeks to find the right one. Our master bathroom is gorgeous and sleek and we couldnt have done it without Matrix. He even solved my problem of the exposed cut in the tile and fit a pipe cover to dress up the plumbing hole.I love that they showed up on time, addressed every issue I had, and they worked super fast. Professional, cleaned up after themselves, and were super respectful. Thank you again Matrix!-----------------------------------------------------------ORIGINAL POST: We were doing a remodel/addition and were going to add a master bathroom with a walk-in shower. Instead of going with our contractors guy, we did some research and went with Matrix Plumbing and Services.We called Crystal to schedule the walk through with Ricky to come out. He arrived on time, was professional, and friendly. He explained what he was going to do and make any recommendations that he noticed.The quote came back and it was more than fair! It not only included the new pipes for toilet, vanity and shower, but also included changing out the whole outdated cast iron plumbing system! Our contractors bid was more money for less work!Super impressed with how quick and responsive this company was. I will definitely be recommending them to anyone I know that is doing a remodel or needs work done. Invoicing was clear and Crystal was super patient with answering all my questions.Oh! And yes, we passed inspection with flying colors! You definitely want to hire someone that knows what they are doing.

Review 4 (2020-05-11 - Rating: 5)
We had high water pressure issues and a mystery leak in our kitchen. Called Matrix plumbing and had Bruce come out each time to help us out. They were easy to get a hold of and held true to arriving at the times they specified and even called ahead to confirm. Bruce took great care of us and you could tell he cared about his work. Communicated to us along the way and worked with our busy schedule. Will definitely call him again for future help and refer to anyone that needs a professional and trustworthy job done right.

Review 5 (2020-01-13 - Rating: 5)
This company was the only one who actively came to my house on a Sunday to fix my emergency water leak. After tons of run around from my home warranty not having any affiliated companies to come service a water leak in my townhouse because it was Sunday, I got outside company authorization. But initially I called a different company because I had recognized the name. The other company came out but said they didn’t have the tools for the job but could come back the next day. Even though it was a heavy active leak that was continuing to spread even by the time they arrived. Thank goodness for my gut telling me to not give up but try to call Matrix Plumbing from a solid review I had seen via Google. They truly are 24/7 emergency service. Not only did they come in and isolate the leak, but they started to contain and minimize the damage that already happened from me waiting for another company. My whole downstairs would have been completely lost if not for this company. If you are having a plumbing emergency these guys are the professionals to call.

Review 6 (2018-06-03 - Rating: 5)
We called matrix plumbing to come in to give us a quote. They gave us 4 options and we had 3 different plumbers working on separate things. They were great. They even came out on Saturday. Ricki, Issac, and Miguel were great, polite, and were respectful to us and our home. They were easy to communicate with the entire time. I would recommend them to everyone.

Review 7 (2018-01-12 - Rating: 5)
I had some major plumbing issues at my house. The minute I called the company, the dispatcher, Crystal, sent out a plumber. During my contacts with her, she was so friendly, professional and efficient. Ricky and Miguel did work at my house and went above and beyond to make sure I was a satisfied customer. They even performed a test and service for no charge. Thank you, Matrix. I would recommend Ricky and Miguel to anyone.

Review 8 (2019-06-14 - Rating: 5)
I called Matrix plumping and they came out the next day for a bid and fully prepared to do the job if accepted. I called at least a DOZEN different companies for bids and not only did Matrix Plumbing have the lowest but the fasted turn around time I could find. Gave me all of my options and first thing was first, safety. Micheal and Ricky broke it down for me to understand and answered all of my questions. I received follow up calls since I wasnt home during installation just to ensure my family and I had hot water and that everything was working fine. Btw my situation was not an easy fix. I live in the country where were on propane and had difficulty piping, vents, etc. They had to specifically order my water heater, which I tried for DAYS to find a distributor and they were able to find in minutes with their connections. I would definitely recommend Matrix plumping to my family & friends.Thank you Matrix plumbing for the excellent service and providing my family hot water.

Review 9 (2018-07-28 - Rating: 5)
Matrix plumbing is the best!!! Big props to issac who fixed our clogged kitchen sink fast and with a smile very professional. Service was great and the price was perfect. They will definitely be my first call next time and Im giving all my friends, family and neighbors there number. Thanks again matrix.

Review 10 (2020-06-25 - Rating: 5)
Ricky, Bruce, Hector and team were extremely professional and the quality of work done was outstanding. Plumbing issues, especially major projects are not fun to experience. This team was thoughtful, courteous and the work done was completed on time. Its not cheap, but they provide financial solutions that helped save the day. Thank you so much!

Review 11 (2018-07-31 - Rating: 5)
Excellent professional and timely service. Matrix plumbing fixed a disaster that a previous plumber left me with. They were able to get the job done with short notice and were very efficient. The technician actually made me feel like he had my best interests in mind which made me feel at ease. I will be using them again.

Review 12 (2019-04-20 - Rating: 5)
Bruce, Ricky and the team came out and did a great job on my sewer line. They were up front, honest and punctual. They even extended a 1 year warranty to my specific job and will be back out to pressure test my line when I get that phase of construction. I will be working with them again and highly recommend Matrix Plumbing. Thanks Bruce for all your hard work!Donnie AndreozziBY Homes LLC

Review 13 (2018-07-02 - Rating: 5)
We called on a Friday due to a leak under our house slab and a bad water heater, which had burned. Miguel from matrix was out before the appointment time. He was very professional, attended to our water heater and had it replaced in an hour. The job looked professional and took our old heater away. Miguel then called a leak detector which came Monday at 9am. Jeff from Pulse detected the leak and had it fixed in no time. The cost of detecting the leak and fixing it was $350. This company was great!!!!!

Review 14 (2019-07-10 - Rating: 5)
What can I say, this company I am going to refer to everyone I know! I am very picky, being a OCD contractor myself, and they didnt just meet my expectations.. they exceeded them. Its a very rare occasion to work with a company that not only delivers on what they promised, but is friendly, professional, and efficient. I never give 5 star ratings to ANYONE, but this Matrix Plumbing deserves it!!

Review 15 (2018-01-05 - Rating: 5)
They where able to fit me in same day and once here pulled the toilet and snaked the main line..... didnt fix the clog..... so went down the line and pulled that toilet after removing STUFF that wouldnt flush! I would still be gagging.... and found the problem on the bottom of my toilet..... Jose went above and beyond and slant several hours instead of throwing his hands up and quitting. Also Jose made sure to lay down protection from a large roll of paper around so he didnt mark my floors.Good job.... I will use them again

Review 16 (2019-02-09 - Rating: 5)
We wont use anyone else! Excellent, prompt and courteous service at a reasonable price. Weve been ripped off and lied to by other plumbers after moving to La Mesa 6 years ago. Its great to find one who is honest and dependable!

Review 17 (2018-06-08 - Rating: 5)
Miguel arrived early way out in Dulzura and got my Noritz tankless water heater fired up in no time. He helped me understand the system better and what to expect down the road. I felt the price was reasonable.Really appreciate the knowledge and will use Matrix in the future.

Review 18 (2019-07-08 - Rating: 5)
Very professional, knowledgeable, did a fantastic job and went above and beyond. Cut natural gas supply to fit my dryer, connected the dryer with new parts (after Id been working on various connectors for a week, none of which passed the soapy water test), installed air gauge on sink, sealed sink, and fixed leak under 2nd sink. Little pricey, but invested in making sure it was done right. Highly recommend.

Review 19 (2018-08-24 - Rating: 5)
My new go-to plumbing service!Issac was able to identify two issues with two separate running toilets that have been haunting me for months, have them fixed and out the door within 45 mins.Highly recommended.

Review 20 (2018-11-20 - Rating: 5)
Spectacular service; I was having trouble turning on a newly installed water heater. Ricky, was able to help me over the phone at no charge. He even called back the next day to make sure everything is still operating as it should. Thank you!

Review 21 (2020-01-13 - Rating: 5)
Ricky and his team were awesome! They were very quick in coming out to assist with our problem and very respectful and easy to work with! I would highly recommend them to anyone needing a dependable team of guys to get the job done !!! Thank you Matrix

Review 22 (2019-03-03 - Rating: 5)
Bruce was an amazing tech and was very knowledgeable about our water heater. Was a able to get the part needed overnight shipped and get our family hot water back in no time! Thanks again!

Review 23 (2019-10-24 - Rating: 5)
Fast response time, same day appointment and was given options to solve the problem. This was my 3rd visit from him for our business. Visits were for different situations in our building, very quickly resolved. Always helpful and courteous. HIGHLY RECOMMENDED!!!

Review 24 (2018-06-28 - Rating: 5)
Called matrix late at night and they came early in the morning to fix our problem. Friendly and plumber came and didnt charge us an arm and a leg. Would definitely call them back to do more work around my house

Review 25 (2018-09-05 - Rating: 5)
This is the 2nd time I have used this company and I have been very happy with the office personnel and the techs they have sent to my home. I highly recommend them and this will be the only plumbing company I call for any future needs. Thanks so much. My name is Dave

Review 26 (2020-10-16 - Rating: 5)
I had them fix a slab leak and replace water heater. No fuss and didnt gouge me with the cost. I hear they do Covid sanitizing too.

Review 27 (2018-06-19 - Rating: 5)
Isaac was very nice to deal with! Got the job finished in the time and cost he said it would be. Will definitely call them again if needed.

Review 28 (2018-07-26 - Rating: 5)
Water heater anode rod removed by Isaac. Great job. Very nice/pleasant/professional gentleman. Price was reasonable.

Review 29 (2020-04-14 - Rating: 5)
Quality service, fast and efficient work. Found the problem, went and got the part and replaced the sink faucet in a little over an hour.Great work

Review 30 (2018-05-17 - Rating: 5)
All I can say that if you need a plumbing service ever, contact Matrix Plumbing. Im sure, you will like them too, just like I did.

Review 31 (2018-11-20 - Rating: 5)
They were able to come early due to a cancellation and it ended up being a no cost consult will use again!

Review 32 (2020-04-28 - Rating: 5)
They were very punctual about their timing, pleasant with their service, texted before they arrived, and got to work the minute they arrived.

Review 33 (2018-06-19 - Rating: 5)
Needed an old sink removed that was corroded. Ricky came in within the hour and took it out for me.Thank you!Sean

Review 34 (2021-12-02 - Rating: 5)
I had installed a pressure relief valve on my home. Had an issue with the pressure. I called Matrix and Ricky walked me through the issue. I installed backwards. He helped over the phone and got me dialed in. Thank you for the help. I would definitely use these guys in the future, honesty pays.

Review 35 (2020-08-29 - Rating: 5)
After talking to Crystal in the early morning discussing for repair of pipe leak in the attic. Ricky was dispatch and within an hour or so, he did a quick professional repair on the pipe water leak. Cost of repair was reasonable. Also, will be looking to contact them again comes October to install and replace old tank water heater with Ricky’s quoted 4K plus tax for tankless water heater NORITZTR-50.Thanks for a great quick professional repair job. Good business dealing with good people like you. Thanks.

Review 36 (2020-10-15 - Rating: 5)
Great!!!!👌👌👌 I am impressed with this company and the team. Ricky is a man of his word and his workers are very respectful and responsible and on time. I have had to work with others in past disasters and, trust me, it wasnt pleasant. Thank you Ricky for your hard work and integrity 👏 👏👏👏

Review 37 (2018-08-04 - Rating: 5)
My kitchen sink backed up last night with smelly dark gray water. I called Matrix and Isaac came out this morning, earlier than scheduled and estimated it would take about an hour. He was finished in about 25 minutes and everything is working perfectly! The cost was exactly as quoted and I will absolutely recommend this company to anyone having plumbing issues. I hope to never have more plumbing problems, but I am confident that if I do, Matrix and Isaac will fix it!

Review 38 (2019-02-11 - Rating: 5)
Professional company. During home renovation we had a leak caused by a handyman. Ricky responded within 30 minutes and rectified the problem. We had them complete even more plumbing upgrades and the piece of mind knowing these upgrades were completed by Matrix Plumbing put my wife and I at ease. Outstanding job! Will definitely seek their services in the future.

Review 39 (2018-06-01 - Rating: 5)
My kitchen sink was not draining and after exhausting all my options I decided to call several plumbers. Most did not seem very eager for my business; this was not the case with Matrix. They were very helpful and I was able to make an appointment the next morning. Their technician was prompt and explained the expected cost honestly prior to beginning any work. To my surprise, Isaac determined a cheaper way to fix my piping and clear the clog. It ended up being about half the originally quoted price. I couldn’t be happier with the experience and would highly recommend this business to anyone in the market for a good plumber.

Review 40 (2018-07-06 - Rating: 5)
Very good service, friendly , arrived quickly. We would call again.

Review 41 (2019-10-17 - Rating: 5)
Im in North Dakota, mom in san Diego. Shes a senior, with toilet problem. I found matrix on Craigslist and call. They handled as an emergency right away. Charged very fair price, cleaned up good... will use again. thanks