Home Water Solutions, LLC
Located in Denver, Colorado
Address: 8700 Grant St STE 300, Thornton, CO 80229, United States
Phone: +1 970-986-4264
Rating: 4.3
Categories
- Plumber
- Water filter supplier
Photos
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Comments
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Review 1 (2024-01-17 - Rating: 5)
Update: Had to update my review because Jaydon is the absolute best! I really really really appreciate the care, quality and concern he provided. All customers want is to be heard and helped when something goes wrong, especially when life is so busy, and he did just that! Above and beyond. I’m glad my husband wasn’t as stubborn as me and gave them another chance.I’ve had this system for almost 2 years and been resistant to write a review because the service I’ve received has been hit or miss and this company is the only rainsoft dealer in Colorado that I can find. Of course the very first 2 visits with testing my water and then installation was perfect, they wanted the sale of course. But something told me to hold out on writing a five star review. I wanted to see how the system held up and how I was treated as a customer (I’m really big on customer service). The last couple of interactions with the techs who come out have been horrible and it’s like they don’t want to do any work, including just looking and seeing if there really is an issue or making things up and quoting preposterous work that doesn’t even need to be done. The answering service has always been polite and try to get to the bottom of the issue when there is one. I purchased a membership and renew when it’s time to renew, tried to stay a loyal customer and probably have only called two or three times total for services that don’t have to do with the winter and summer check ups that they provide in the membership. But this last interaction with Jeremy on 12/1 was the last straw. Which is weird because I haven’t had any issues with Jeremy when he came out before. Like I said, service is hit or miss. Its too long to go into details but I spoke to the company and they know what’s going on. I no longer trust them though so I have to say after almost 2 years of staying silent on the many review requests they send me I’ve decided to give my honest opinion and let everybody know I would not recommend this rainsoft system or service from HWS to anyone and have not since purchasing it in January 2021. -
Review 2 (2020-10-28 - Rating: 5)
William (w2) did outstanding work!! He used both Teflon tape and pipe dope on all of the gas fittings. He took the time to explain everything that he was doing and answered all of my questions. His work was very professional and thorough. After he finished the installation, he encouraged me to watch when he tested all the gas fittings with a “leak test” solution. I couldn’t be more impressed or pleased with the work that was done. In addition, everyone I dealt with at Home Water Solutions was very professional as well. -
Review 3 (2018-11-03 - Rating: 5)
Drew was absolutely fantastic. He was funny, entertaining, and very knowledgeable. He worked with us to try to get something we could afford. We enjoyed his company and the overall experience was definitely eye opening. Weve had our new water system for a week now and are very happy thus far! -
Review 4 (2018-10-16 - Rating: 5)
Great demonstration of water quality. Drew was funny, informative, and not too sales-y which was very much appreciated. We were able to draw our own conclusions about our water without feeling pressure to buy their system. Its amazing the water quality we all live with without even realizing it. Its definitely eye-opening. Id highly recommend allowing Home Water Solutions to test your water, just for the information alone. To me, having clean drinking water and clean water in general is one of the best things you can do for our health. Well be purchasing a system very soon! -
Review 5 (2018-04-10 - Rating: 4)
Great system, nice people, terrible expectations about sales pitch.The interaction was initiated by myself to investigate and eventually procure a water conditioning system for my home. The scheduler stayed this would be a 45 min water test & presentation followed by a little extra time if interested in looking into options. Was extremely disappointed when we hit 2 hours and we still hadn’t discussed price. I called them not the other way around, they didn’t have to sell me on every little detail. My wife and I were both showing signs of fatigue. Thankfully our kids were behaving and entertaining themselves. We ended up purchasing a system and are very pleased with it. The installation was almost as bad as the sales pitch. Had a 10:30-11:30am scheduled install tech arrival time. I called at 12 as I still hadn’t seen anyone show up and found out that the tech was still stuck on the previous install 2 hours drive away. What time was their install? 5am??? Installer arrived at 3:30 and left at 6:30pm. I had dinner plans I had to reschedule due to their extremely late arrival.Aside from the sales pitch and installation schedule issues, we do love the system thus far! The 4 star rating is 90% system and 10% service. -
Review 6 (2020-05-06 - Rating: 5)
5 years ago we decided to have Water solutions install a water softer in our house. They installed the system, everything looked good, I was happy. The next morning, I got up and found half the basement was flooded, needless to say I was less than pleased. I called as soon as they opened, they send a tech over with in an hour. They, to my surprise, took care of everything. I didnt have to deal with calling a carpet installer to dry everything up. They did it all. I was so pleased the way they made everything right. Accidents do happen, but its nice to know, they will make it right if it does ... I recently did get a upgraded on the filter system for our drinking water in the kitchen and a hot water heater. I want to thank Will and Pat for the great install and doing extra work that was not even in the contract. I do put my trust in Home Water Solutions because they do stand behind their work with no hassles. I am a testimony of that. Thank you all again for making everything right... Great Job. a happy costumer, Tom -
Review 7 (2018-09-27 - Rating: 5)
The water tester, Drew, was fantastic! Great personality, informative, and professional. We were just not given the exact scope of what the water test would entail prior to Drews visit, so it was a more lengthy process than expected, the the goals of Home Water Solutions and ours going into the experience were different. The information was helpful, and we will take the information learned into consideration. -
Review 8 (2019-07-27 - Rating: 5)
Andrew Grant came to our house, and I can not say enough great things about him. He was so informative, so so much fun, and very knowledgeable on the product. He kept our attention, had us partake in some of the demonstrations, all while having a great time in learning about the technology and overall benefits. 15/10 would definitely recommend specifically him to our friends and family!!! -
Review 9 (2021-05-21 - Rating: 5)
My 30 year old water softener system had a malfunction and the company responded immediately! Lucas the technician was knowledgeable, professional, patient with all my questions and provided several options to repair to fit our budget! It wasn’t inexpensive however, the quality of the work, the new technology. and the warranty was worth it!! Satisfied loyal customers. -
Review 10 (2018-06-08 - Rating: 4)
Charles C. was so friendly and knowledgable about the water testing and the water systems. He made the presentation very interesting and enjoyable. Only giving 4 stars due to the fact that I had no idea initially that I they wanted me to purchase their water system. I honestly thought it was just a water test to survey the area. At no point did anyone I talked to prior to the visit that that was the end game. Although I would have loved to have purchased a system, it was just not the right time for financially. Charles was great about not pressuring us to buy, which I appreciated. -
Review 11 (2020-03-11 - Rating: 5)
We decided to have a water softener installed back in Jan 2019,when the installer came he seemed as tho the job was such a pain. He installed the Rainsoft water tanks less then 2 ft from my furnace, I could not see into the tank nor could I get the salt into the brine tank unless I tipped it to one side, and truthfully I didnt think anything of it. that the water system was to close to my furnace. I called home water solutions to come fix the face plate to the rain soft system, because I had pushed the face plate to hard by accident and it came off. Josh was the tech who came out and he was so sweet and very knowledgeable,Josh could not believe how the system was installed he took pics and measured how far the system was from my furnace ,Josh went back to his office and spoke with his supervisor showed him how bad this system was installed.Josh and his Sup agreed that this issue needed to be corrected, Josh informed me that they would move my rain soft system away from the furnace and correctly place it near the main water line.AT NO CHARGE to me.I know that there are bad apples in every company. Josh made such a big impression on me. this young man explained the problem didnt make me feel stupid he just answered all my questions even tho he had to repeat them when my husband came home, I greatly appreciate what he did, he fought for what was right,Josh is a man of integrity! I believe this is what this company is trying to do, rebuild with the right people.Do I recommend this company? Yes as long as they have more people like Josh. -
Review 12 (2018-09-11 - Rating: 5)
Drew was very professional, great personality and knew the product well. He was enthusiastic of all the benefits of what comes from clean water. He answered every question and encouraged my hard sell partner to ask more. He engaged with everyone in the household and made each of us feel like it was our choice together as a family. -
Review 13 (2019-10-03 - Rating: 5)
Wilhelm came out at the exact right time, in a clean uniform and truck, with an organized, friendly and professional approach. My service call started right, but then it got even better! He was helpful, informative, fun, knowledgeable and checked everything, for the water and air and Clean Start for the washer in a short time. Send him again anytime! -
Review 14 (2021-04-12 - Rating: 5)
He did an excellent job. We could not be more pleased with this service from start to finish. We would have never worked with RainSoft again after our experience in the late 90’s. However the team that we were introduced to, Nick, Ross and Jaydon were the sole reason we came back. We needed a system but we could have gone with any company. The people in this company are the different, for us. Thanks again to all of you. Jaydon is by far one of the most hard working young people. It was clear he appreciated our business and was here to Earn it. We have told everyone we know about our experience and will continue to do so. Thank you all -
Review 15 (2021-03-22 - Rating: 5)
I WAS upset with the communication of service, but were more than willing to help take care of the customer service piece. I was weary at the new ownership and how things were handled, but they were super quick to turn that around and make it right. I never had a problem with the work, and the RainSoft coverage protected what was needed. Service had always been good. -
Review 16 (2019-11-08 - Rating: 5)
Great staff at this place of business. There was not a single moment of me talking to reps, installers and service techs than I did not feel like I was being taken care of. These guys are the absolute greatest out here in Colorado and I’d highly recommend them to anyone who is concerned about their water at home. -
Review 17 (2023-02-15 - Rating: 5)
Very professional and courteous! Jeremy took the time to answer questions and explain the details! He has an excellent attitude with customer service and his job. Thanks Jeremy and Home Water Solutions! -
Review 18 (2019-05-17 - Rating: 5)
Alison R. did a wonderful job testing our water. She was very polite and respectful of our home. She really knows her stuff! So FUN! -
Review 19 (2020-02-28 - Rating: 5)
While we didnt purchase, Lucas was a very good advocate of clean water options and seeking ways to help our household. Unfortunately we couldnt purchase considering we just purchased our home. So, timing was our issu . I recommend using Lucas if you have the opportunity. -
Review 20 (2018-05-05 - Rating: 5)
Great presentation, precise to point. Charles was well knowledgeable but it disappointing for him when he found out I already got the unit, still he was able to explain all whats needed to make the system works at 100% capacity. His a great guy. -
Review 21 (2020-09-16 - Rating: 5)
Lucas was wonderful and very nice he replaced my filters found the quickie noise ( the water pressure coming into the house is to high) He checked the other appliances that use gas. I feel very safe now -
Review 22 (2018-05-11 - Rating: 5)
We enjoyed meeting and talking with Charles Cde Baca. It was informative and he delivered his message well. I would recommend him and Home Water Solutions for anyone that is looking for water filtration for their homes. -
Review 23 (2019-06-12 - Rating: 5)
Totally enjoyed the presentation by Jeremy. It was complete with humor, informative, and passionate. You cant go wrong with being knowledgeable from the presnetation and ready to make a decision about your water future. -
Review 24 (2018-06-23 - Rating: 5)
Alyssa was very helpful and knowledgeable saleswoman. The installers installed the same day as I we got our products. Our tastes so much better than before! -
Review 25 (2022-12-14 - Rating: 5)
I used Hws for water treatment. Chad was very helpful, knowledgeable and willing to help with services not related to RaiNsoft because my arm is in a sling. Great Service! -
Review 26 (2020-09-12 - Rating: 5)
I am a customer for life. Home Water Solutions is only plumber I will ever need!Donovan, Lanney, and the whole crew at Home Water Solutions do great work and are even better people. They get an A+ for service, quality, value, and care. They let me know I am a cared for customer, not just a job number. They treated homes with respect and only install the way they would have it installed.When they came out to service our water softener (which I’ve had for 16 years and also HIGHLY recommend) they let us know our water heater was about to go out and sure enough, a few weeks later it did. Home Water Solutions gave me a great, competitive quote but I tried to save some money and called around for the cheapest rate, went with a different plumber and it was the worst decision I’ve made as a homeowner. (BE SURE TO SEE THE BEFORE AFTER PICS).The other company left us with a broken valve on our Carbon tank, dumped the carbon from the tank down the drain (both are parts of the water softener), a gas leak, a CO leak, a water leak, left the old water heater, left trash, PLUS other issues that would not pass code, and were radio silent for weeks. They also installed a 3” exhaust pipe hanging so low that when I finish the basement I would have had to drop the ceiling to 6’.When Home Water Solutions came to repair our Carbon tank they saw the state of it as I told them my story. There was no “I told you so” or no high pressure sales. They felt bad for me and with genuine concern told me they’d help set it right. In just 8 hours they fixed EVERYTHING, starting literally from the ground up.They took down and remounted the water heater, replaced the valves, carbon tank, fittings, drainage and pipes. They re-ran the exhaust too, they did such a great job you can hardly see it!I could not be happier! Huge, HUGE thanks to Home Water Solutions!Do yourself a favor, learn from my experience and call these guys when you need plumbing. Like I said: A+ in service, quality, value, and care. They are now my first and only stop when I need a plumber.Pictures below are just a “highlight reel,” Home Water Solutions definitely did a lot more than what you see. -
Review 27 (2019-05-09 - Rating: 5)
Alison R. was awesome she was very professional and knowledgeable about everything. If you can ask for a tech or schedule her you should! She was no pressure but honest and helpful. -
Review 28 (2018-08-31 - Rating: 5)
Joel was very pleasant and knowledgable and even funny. The testing was unbelievably needed. We cant wait to have service in the not too distant future. HWS...make sure you keep this guy on your team. -
Review 29 (2019-05-18 - Rating: 5)
Allison came to my house on time and she was very Knowledgeable. She answered all my questions that I asked I really enjoyed working with her. -
Review 30 (2021-08-04 - Rating: 5)
Great job Lucas! Very professional. He even honored our request to wear booties in our house. Thank You for your great service! -
Review 31 (2018-05-04 - Rating: 5)
Etta was great! It was a pleasure having her in our home! She was very helpful and The system is definitely worth it! I look forward to getting it soon! Thank you -
Review 32 (2019-07-04 - Rating: 5)
Tyler spent about 90 minutes turning my kitchen into a lab of testing and educating, all very interesting for sure! Ive got some research to do now that Ive got some preliminary information. Thanks so much ,very professional? -
Review 33 (2018-03-08 - Rating: 4)
The rep that came to my home, Eta, was wonderful. Very thorough and informative without being pushy. The product looked great too. We will most likely purchase soon. -
Review 34 (2021-08-07 - Rating: 5)
Jeremy was very informative and honest, didnt try to push me to make purchases that were unnecessary or outside of my budget. Ill request him for my service again next year. -
Review 35 (2018-05-20 - Rating: 5)
Drew came over for a water test. Wow did we learn how poor our water here is and what we needed to fix it. Great service from this company and Drew. Thanks, -
Review 36 (2021-01-02 - Rating: 5)
Nick anderson was very knowledgeable about the poroduct he was selling. I learned alot from his demonstration and would consider purchasing at a later date. -
Review 37 (2018-11-16 - Rating: 5)
Charles was very professional and informational. I highly recommend seeking his expertise if youre concerned about your water quality, which you should be! -
Review 38 (2018-03-08 - Rating: 5)
Danny was great!! He walked us through the entire water testing procedure and made us feel very comfortable. -
Review 39 (2021-09-28 - Rating: 5)
The technicians were courteous and prompt in doing my annual service check. They let me know when I will be due for other services and I will see them again next year. -
Review 40 (2019-06-29 - Rating: 5)
Alison was very nice and knowledgeable! Very thorough and willing to answer all of my question! We had a good time and learned a lot! -
Review 41 (2020-01-24 - Rating: 5)
Lucas did a fabulous job with the presentation on water testing and conditioning of the water quality in our home. -
Review 42 (2021-08-10 - Rating: 5)
Nathan was very informative and gave us a great deal on a water filtration system for our house -
Review 43 (2018-05-04 - Rating: 4)
Michael was giving his first demonstration and testing but was very professional, likable and knowledgeable. -
Review 44 (2024-03-30 - Rating: 5)
Charles is a great Tech and a great guy. Very up front and honest. -
Review 45 (2018-12-12 - Rating: 4)
My technician Charles C DeBaca was Punctual, polite, and knowledgeable about his product. -
Review 46 (2020-06-18 - Rating: 5)
Very nice water testing demonstration. Nick was very nice and professional. -
Review 47 (2019-10-12 - Rating: 5)
Allison exceeded expectations! Very friendly, informative, and understanding of our needs! -
Review 48 (2020-04-18 - Rating: 5)
Wilhelm is the best technician, very informed, very friendly. He went the extra mile -
Review 49 (2021-03-29 - Rating: 5)
Very helpful, informational, and have the best water products. I highly recommend! -
Review 50 (2019-11-15 - Rating: 5)
Nick was fantastic! Was very informative and super professional. -
Review 51 (2019-10-17 - Rating: 5)
The presentation Alison gave was super informative and entertaining. She even included my daughter as her helper which we all enjoyed. Good company. Great product and employees! -
Review 52 (2018-05-04 - Rating: 5)
Loren was extremely nice and informative. I recommend this to everyone! -
Review 53 (2020-06-06 - Rating: 5)
Nick was very detailed in the information he gave us. -
Review 54 (2021-05-12 - Rating: 5)
They are a professional establishment with great staff. We have used their service for over 4 years and will continue to do so. -
Review 55 (2020-02-11 - Rating: 5)
Lucas did a VERY good job demonstrating the need for, and explaining the benefits of, a water treatment system for our home. Im excited for tomorrow - as soon as its installed - Im taking a shower in truly clean water! -
Review 56 (2018-10-27 - Rating: 5)
Good experience with interesting demos. Lots of helpful information. -
Review 57 (2020-06-23 - Rating: 5)
Nick was extremely helpful, knowledgeable and friendly. I really enjoyed the water tests and the interesting conversation. -
Review 58 (2019-05-17 - Rating: 5)
Alison R. was very knowledgeable and made having our water tested a fun experience. -
Review 59 (2018-08-28 - Rating: 4)
Water test was great. Technician was extremely knowledgeable and made sense of the technical aspects. -
Review 60 (2018-07-14 - Rating: 5)
The experience I had was great. Zach was very informative about our water quality issues. He was wnjoyable to talk to. -
Review 61 (2018-10-23 - Rating: 5)
He did a great job. Very professional, knowledgeable and was a pleasure to work with. -
Review 62 (2021-10-16 - Rating: 5)
Very knowledgeable, got the job done right! -
Review 63 (2018-04-01 - Rating: 5)
This system is awsome!!! I know its a lot of money but I promise its a investment for yourself and love ones!! -
Review 64 (2020-02-05 - Rating: 5)
Charles was incredibly friendly and knowledgeable! -
Review 65 (2018-05-09 - Rating: 5)
Charles very polite and very knowledgeable of water solution. -
Review 66 (2019-11-02 - Rating: 5)
Excellent home testing and very knowledgeable -
Review 67 (2018-05-03 - Rating: 5)
Loren was very friendly and knowledgeable. -
Review 68 (2018-03-28 - Rating: 5)
Very nice and got great information -
Review 69 (2019-11-06 - Rating: 5)
Gave a lot of details and was very informative -
Review 70 (2019-05-23 - Rating: 5)
Great demonstration. Plan to purchase in the future. -
Review 71 (2018-02-23 - Rating: 5)
Very Professional and Knowledgeable