Franklin Plumbing & Drain Cleaning

Located in Columbia, South Carolina

Address: 3004 Millwood Ave, Columbia, SC 29205, United States

Phone: +1 803-761-0167

Rating: 4.9

Services

On-site services

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Latest Fire Recovery & Restoration Services

Comments

Review 1 (2024-12-17 - Rating: 5)
In the last couple of weeks we used Franklin Plumbing for two unrelated issues. We were very pleased with their expertise, effectiveness and polite, professional approach. Jantonio (and his assistant on one of the issues) did a great job! I’m glad to be able to recommend them. In addition, the office staff (I spoke with Sonia/Sonya) were very helpful and polite - as good as it gets. :)

Review 2 (2024-10-01 - Rating: 5)
Josh with Franklin plumbing was so kind. After we had been without power for several days after a storm he worked us in immediately to repair our hot water heater. He was so understanding about how much we had missed having hot water, especially with young kids in the house. He could have easily put off the job or referred it to an electrician but instead he made an extra effort to ensure we had hot water that day. I hope he knows how much we appreciate him!

Review 3 (2024-10-10 - Rating: 5)
From the first phone call to the completed project I experienced professionalism and promptness. The Technician was courteous and explained every phase clearly. He was prepared and completed the project efficiently. There were no hidden fees or charges and the site was left clean and in excellent working condition. I am beyond pleased with the service. Could not recommend more highly!

Review 4 (2024-11-21 - Rating: 5)
Franklin Plumbing is top dog in our book. We called for a leaking toilet valve from Fairfield County, and they were here within 40-45 minutes. Thats pretty outstanding. Their rep, Elias, could not have been more informative, pleasant, or professional. We are so happy with their performance and pricing.

Review 5 (2024-12-16 - Rating: 4)
The 2 stars are for coming out efficiently on same day. However on my invoice it says running the jet for 2 hours. It literally took less than 5 minutes to unclog my drain at a cost of $898.00. Absolutely ridiculous and I am barely getting by. The owner called me and made things better. Thank you!

Review 6 (2024-08-08 - Rating: 5)
They had a technician out the same day! For having a commercial plumbing issue Eli was able to diagnose and fix it within 30 minutes. Eli was very professional and got our problem fixed very quickly! Pricing was also really reasonable with what we had going on. I highly recommend Franklins Plumbing!

Review 7 (2024-01-29 - Rating: 5)
Brian did a Great job! Very courteous, punctual, and very knowledgeable about every aspect of plumbing for my old house! He added a half bath in two stages: rough-in and final once I got my flooring in. I will definitely be reaching out to them again for my future plumbing needs. I highly recommend them to anyone needing some plumbing work! They are very fairly priced and very professional. Other companies that I called for the initial estimates were very flaky and seemed like they didnt want to do the work. The other people gave me so may reasons why it wasnt possible but Brian gave the estimate and did the work. Very grateful and appreciative of him and his company as they are the real deal while the other companies I asked for a quote just seemed to give me a mountain of obstacles with an est cost more than what Brian did. If you have plumbing needs then you should really stop looking and call them!!

Review 8 (2024-11-14 - Rating: 5)
Jantonio did an awesome job. Was friendly, answered all my questions, and showed me each step of the way what he was doing. Many thanks to him and Franklin Plumbing.

Review 9 (2024-08-15 - Rating: 5)
They are absolutely wonderful! JC and Eli were absolutely understanding to our family needs. JC did a wonderful job. Eli is great! After another plumber messed up our drain switch, Eli recommended new type of switch . Its perfect! Thank yall. We will be using you in the future.

Review 10 (2024-11-27 - Rating: 5)
I called them to repair a leak under the kitchen sink. Two days later the leak was still there. I called again on a Sunday morning to tell them it wasnt fixed. Nobody called back for 2.5 hours. I called another company which came out and fixed the problem. The owner from Franklin pumbing called back and apologized and refunded my money. He even called again the next day to see if there was anythiing else they could do.They did a great job of making things right. Thank you. I would call them again as they take pride in addressing things.

Review 11 (2024-08-14 - Rating: 5)
Elias is a great plumber. I had a problem underneath my kitchen sink and he found the problem quickly. The faucet bracket was corroded and I needed a new faucet. Finding something to fit the holes in my countertop was difficult and the old faucet was no longer manufactured. I found a suitable replacement on line at Lowe’s and was given the opportunity to go purchase it and Eli came back to install it. He had Jared with him and I could hear Eli explaining things to him - he is a caring mentor. Shortly after he left I was showing the new faucet to my husband. It is a swivel for two sinks and saw the seating needed to be adjusted. I called and spoke with Sonya and Eli and Jared were back in just a few minutes to adjust.Price was reasonable and communication with the company on technician’s arrival was super .

Review 12 (2024-08-14 - Rating: 5)
Franklin Plumbing! is the Place to call for your plumbing needs. Very polite and personal, on time, explains the problem and the plan to fix it... and Jantonio answered all my questions. He does great work and represents Franklin Plumbing in a mighty fine way. Will definitely recommend Franklin and will call them again when needed.

Review 13 (2024-12-16 - Rating: 5)
Franklin plumbing did an excellent job installing a new toilet. JC, the technician who came out to perform the service acted very professionally and did a great job.

Review 14 (2024-07-25 - Rating: 5)
Had water leaking from my ceiling and called this company to identify the problem. Dispatch had someone out right away. My technician JC was very nice and knowledgeable about my issue. He offered different scenarios and did not overcharge me for things I didnt need. I greatly appreciate his honesty and professionalism. I cant speak about the other technicians from this company but JC is great!! I would definitely recommend this company

Review 15 (2024-07-08 - Rating: 5)
Another great job by Franklin Plumbing and Antonio! We had a plumbing problem in our basement and we were having a family gathering starting that evening for a whole weekend. Antonio came out quickly because of the predicament we were in. The problem was pretty complex and required a lot of work and new parts which had to be ordered but, Antonio and Franklin Plumbing came up with a quick fix to help us get through our event and then came back out to fully fix the problem after the holiday. Very thoughtful, professional, helpful, and they helped us manage the costs of a big repair by providing options.

Review 16 (2024-12-31 - Rating: 5)
Excellent service. Showed up exactly when he said he would. Diagnosed the issue. Not once did I feel like he was trying to take advantage of me. I actually felt he was trying to make the best of our experience. Excellent job.

Review 17 (2024-08-12 - Rating: 5)
Jantonio is professional, knowledgeable and polite. On his preliminary visit he explained exactly what he was going to do and provided an estimate of the options we discussed. He arrived on time, cleaned up with a shop vacuum after finishing the work he did on my kitchen sink, and left the work area spotless. I will definitely use Jantonio for my future plumbing needs.

Review 18 (2024-08-15 - Rating: 5)
Communicative and quick! Elias was a very professional young man with a vast range of knowledge that showed up timely and created a quick fix for one of our units. Will definitely be calling again!

Review 19 (2024-08-01 - Rating: 5)
JC was great. Extremely professional. Had to cut out a large nut to get the faucet changed out. Were prepared, got it done whiten an hour, and cleaned up after they were done. Exceptional service

Review 20 (2024-05-29 - Rating: 5)
Lawrence is an excellent plumber! I have used him several times to fix issues in my home and I cannot say enough good things about him. He embraces the concepts of great customer service. His professionalism and expertise is outstanding and he is a really nice man. Lawrence is my plumber for life and I highly recommend Franklin Plumbing and Drain Cleaning.

Review 21 (2024-10-01 - Rating: 5)
Great job. Very pleasant. One repair part from the supply house was defective and supply house had closed. Made it work overnight then was back with part the next morning.

Review 22 (2024-08-08 - Rating: 5)
Elias was great help! He explained everything to me and ensured I understood by giving examples. Thank you for the awesome service! Would definitely recommend.

Review 23 (2024-07-23 - Rating: 5)
Brian was fantastic. He resolved the problem quickly after explaining the problem and cost. I would definitely use Franklin again. Great price.

Review 24 (2024-09-03 - Rating: 5)
Franklin Plumbing is fantastic! We needed a new faucet. JC came on time and did an exceptional job for us. Thank you JC!

Review 25 (2023-12-21 - Rating: 5)
Jantonio saves the day!! Our main waterline was damaged during another company’s repair process, and had to be cut and rerouted due the age and condition of the pipe.Jantonio quickly assessed the best way to repair the damage with the least amount of work and cost involved. His work was quick and flawless and we are beyond grateful for him and the entire team at Franklin Plumbing!

Review 26 (2024-07-19 - Rating: 5)
My mom’s front yard plant’s roots had grown into her sewage pipe and created a complete blockage to the street causing her toilets and bathtubs back up and overflow onto her floors 😳 It was a nightmare! We did a little quick research and then called Franklin Plumbing. I read reviews for Franklin Plumbing before choosing them and saw Jantonio’s name mentioned multiple times and prayed he would be the one to come out and I’m beyond thankful he was! Jantonio was out there within a couple of hours of us calling! He immediately diagnosed the problem and explained the plan for how to best proceed. He even took the initiative to move his schedule around to come back the next day to completely fix the problem! He was kind and patient and explained everything to us in detail. In terms of price it definitely was reasonable given what needed to be done. Thank you, Jantonio and Franklin Plumbing!

Review 27 (2024-10-01 - Rating: 5)
Brian Bradshaw did a terrific job! He quickly diagnosed our problem and made a quick and thorough repair. Hes a very nice gentleman and an excellent plumber. Great job!

Review 28 (2024-06-01 - Rating: 5)
Tony was very down to earth but yet very professional. I appreciate his knowledge about the task at hand and a willingness to get the job done about what I needed to get done. Would recommend him on any day. Good employee frfr and would recommend Franklin Plumbing for myself and others because of him

Review 29 (2024-05-14 - Rating: 5)
Had an issue with running toilets and our water bill was extremely high. They sent a tech out the first time initially just to fix the valves but we decided to just to replace all 3 toilets in our home since we have been here some time at the last minute and with the higher ones and he went out and got everything thing we needed the SAME DAY and replaced. I believe I called and got an appointment the very next day and was impressed. I didn’t leave a review for the first tech but I was extremely happy with his service. We come to find out we had a leak in one of them and when I called, they sent someone else out the same day that took care of the issue. They are very prompt and professional and I WOULD DEFINITELY recommend!!

Review 30 (2024-06-04 - Rating: 5)
Dakota Tierce was my technician today. He was awesome! He was prompt, polite, and very informative. I always have positive experiences with Franklin Plumbing. I highly recommend their services.

Review 31 (2024-09-25 - Rating: 5)
Professional, responsive to calls and accommodating to scheduled appointment changes. Would highly recommend the technician and Franklin Plumbing.

Review 32 (2024-02-02 - Rating: 5)
My technician, Franklin, located our issue and had it resolved in under 15 minutes. He was on time, personable, respectful and overall a pleasure to work with. Company as a whole got us back in business with our plumbing issues very quickly with short notice on a Friday afternoon. I will definitely use this company again for my commercial business plumbing needs. Residential if I have a need also! Thank you!! 5 stars earned and then some.

Review 33 (2024-07-18 - Rating: 5)
Brian was absolutely wonderful! He explained exactly what needed to be done to correct my problem and then corrected it. Everything he did was done with a broad smile on his face. My experience could not have been better.

Review 34 (2024-03-29 - Rating: 5)
Franklin was EXCEPTIONAL! He waited on me to arrive, got right to work and cleaned up when he was finished. I plan to ask for him by name if I ever need a plumber in the future. He was extremely professional and courteous. Thank you so much!

Review 35 (2024-09-05 - Rating: 5)
The plumber did an excellent job he repaired my toilet leak, and was on time and fast. I will recommend him to others.

Review 36 (2024-10-22 - Rating: 5)
Very nice man. Very knowledgeable, friendly, and professional. You have my thanks and will call your company if needed. Thank you

Review 37 (2024-07-04 - Rating: 5)
I received very professional service from Mr. Hollis. The company is very well managed. I would recommend Franklin Plumbing and Drain Cleaning to the public. Dr. C. B. Ross

Review 38 (2024-09-06 - Rating: 5)
Brian was very helpful in explaining my options and costs for the job. He was trustworthy.

Review 39 (2024-01-26 - Rating: 5)
Weve used Franklin Plumbing twice, and each time had outstanding service. Everything is explained in a way that is easy to understand, friendly and prompt technician, and their fees are more than reasonable. Absolutely recommend 👌

Review 40 (2024-07-24 - Rating: 5)
Jantoniio did a great job showing me the issues in my 80 yr old sewer line. He has a great personality and explained what we saw on video

Review 41 (2024-06-03 - Rating: 5)
Brian Bradshaw was quick and courteous! I really appreciate him not charging an arm and leg for the quick fix to my issue too! Same day & excellent service!

Review 42 (2024-01-08 - Rating: 5)
Brian and Franklin Plumbing were amazing to work with. They were able to set up a non-emergency appointment in days, and Brian arrived early. He was thorough and went above and beyond to help us with what we needed. Definitely would use them again!

Review 43 (2023-01-11 - Rating: 5)
After finding old water damage during a demolition and not being able to completely turn off the water supply lines. I called to replace the supply line control valves. Quick, professional, friendly. Thanks Franklin

Review 44 (2023-12-04 - Rating: 5)
It was a pleasure to deal with Franklin Plumbing, all except for the blockage we had that is. Franklin plumbing was very diligent from start to finish. Hope in the office was great with setting the appointment and keeping me posted as to the when my technician Lawrence would show up at our home. Lawrence was very professional and diligent in locating and clearing our blockage. He was very conscientious with cleanliness and making sure he the blockage was fully cleared. All though I felt like it was a bit pricey, I never felt taken advantage and felt that Lawrence was quite knowledgeable in his trade. I will definitely call Franklin plumbing again if needed.

Review 45 (2024-11-06 - Rating: 5)
I scheduled an appointment to have a leak checked in my sink. I was notified the plumber, Brian Bradshaw, was on his way at the scheduled time. He was very professional, explained what he would do, showed me the issues with the pieces, completed the work very quickly, made sure everything was working, and cleaned up afterwards. Very satisfied with the service!

Review 46 (2024-08-28 - Rating: 5)
Franklin Plumbing had a plumber at.my house within an hour after placing the service call.Tony found the problem and corrected it.

Review 47 (2024-11-19 - Rating: 5)
We called Franklin Plumbing based on ratings and reviews and couldn’t have been happier with their promptness and professionalism. Our water heater was leaking and needed to be replaced. Our technician, Eli, came out, assessed the whole house, and replaced the unit on the same day. We had a second unit that needed to be replaced and he took care of that as well. Eli was very knowledgeable, thorough, polite, and extremely hard-working. He’s an exceptional young man. We highly recommend Franklin Plumbing.

Review 48 (2024-07-30 - Rating: 5)
JC was prompt, personable and very informative. I appreciate his knowledge, skill and thoroughness in helping resolve my issue.Thank You!

Review 49 (2024-06-14 - Rating: 5)
Dakota T was very professional, knowledge and kind. He worked very hard to solve my plumbing problems. I would recommend Franklin Plumbing and Dakota to all I know with plumbing problems.

Review 50 (2024-05-17 - Rating: 5)
Jantonio was out this morning of 5-17-24 to determine and complete an assessment on why water was continuing to run under my home after repairs were made. He quickly found the problem and explained to me the cause of the problem. He resolved the issue ,and in doing so , he was kind and professional.

Review 51 (2024-03-07 - Rating: 5)
I had the Best Experience with Franklin Plumbing & Drain Cleaning! They were quick to respond! The Technician Jantonio was very knowledgeable and very professional! I will entrust my future plumbing needs to this company from now on! Thank You! Thank You! Thank You!

Review 52 (2024-12-20 - Rating: 5)
Our church’s parish house was built 61 years ago. Our bathrooms had the original faucets. One began to leak and the drain pipe looked bad. I bought new faucets and called Franklin Plumbing and Drain to install them. Franklin ‘s tech, JC Hollis, arrived on time diagnosed the situation needed a few more parts left to get them and was back promptly. He worked quickly and in a very short order had the faucets installed. He cleaned up his work and the bathrooms were left clean. JC Hollis is personable, efficient, professional who did a good job for us.

Review 53 (2024-06-21 - Rating: 5)
Brian did a great job and he was pleasant and wonderful man. I really appreciate him and I appreciate your company. Thank you.

Review 54 (2024-03-14 - Rating: 5)
JC was extremely professional and his many years experience really showed it today. Thanks Franklin for fitting me with one phone call. Pricing, timing etc all done up front.Great job!

Review 55 (2024-12-04 - Rating: 5)
He is always professional. Does a great job Everytime!

Review 56 (2024-04-22 - Rating: 5)
Lawrence did a great job! He was quick to come after an emergent situation for our family and got our issue fixed same day! Greatly appreciate him!

Review 57 (2024-04-05 - Rating: 5)
Franklin S., and his assistant were very professional, courteous and straightforward regarding repairs needed. Their workmanship was outstanding and without procrastination. I would highly recommend.

Review 58 (2023-11-22 - Rating: 5)
Called on a busy day before a holiday and received service within 3 hours. This is our second experience with Brian and he is personable, experienced and competent. I appreciate that Franklin does not attempt to upcharge when making repairs.

Review 59 (2024-04-05 - Rating: 5)
April 2024 - New project, same great service. A pedestal sink had been pulled away from the wall and Brian did a beautiful job of fixing it. Thank you again Franklin Plumbing!---We had a VERY old sink and drain. The drain had collapsed and I was really worried that we would have to replace sink and all. The Franklin tech, Brian, was able to find the parts and get it fixed. I am beyond happy!

Review 60 (2023-11-22 - Rating: 5)
We could not asked for better service from the text messages, emails, phone call etc that Franklin provides. The most competent service manager is Lawrence. We followed him from another company because of his service and dependability. We will definitely spread the word as to where he is now!!

Review 61 (2024-08-27 - Rating: 5)
Punctual, friendly, thorough and explained what needed to be done. Not creepy. Nice guy and will use service again!

Review 62 (2024-06-27 - Rating: 5)
Jantonio was ABSOLUTELY AMAZING!! He was very professional and thorough. I highly recommend Franklin Plumbing.

Review 63 (2022-11-23 - Rating: 5)
I received fast, friendly, professional service. My favorite thing about Franklin Plumbing & Drain was that I received a call back immediately (after hours) to let me know that I was a top priority and that I would receive a call first thing in the morning to get on the schedule. The next morning, sure enough, they called back, and worked me into the schedule quickly. Also, my repairman Brian was knowledgeable and took the time to explain the problem to me and what my options were for short term and long term repair. Overall, I had an excellent experience and would call on them again.

Review 64 (2024-03-29 - Rating: 5)
Jantonio was awesome! He arrived on time and was very helpful answering questions and walking through our list of little needs. His quote was comprehensive and helpful to budget for our fixes!

Review 65 (2023-06-23 - Rating: 4)
Rodney was very professional and helpful and was able to temporarily fix the issue (1 week before issue arose again). When i tried to reach back out, the dispatcher quoted me to replace entire house pipes instead of offering to finish the job that was already paid for. Not satisfied.Updated stars, was able to schedule a callback and got everything tested and working wonderfully, and part of the service was waived. I appreciate doing business with y’all.

Review 66 (2023-11-17 - Rating: 5)
I had some work performed on my toilet. Jantonio did an excellent job! He explained and showed me before and after pictures. His supervisor Joshua also came out to access the issues andgreat feedback. They were professional, courteous, anlrespectful. Excellent company

Review 67 (2023-10-10 - Rating: 5)
Brian arrived on time and after finding out that we needed our Rinnai flushed, he gave us a written estimate of the cost and told us what he would be doing and how long it would take. After he finished, he ensured all the water temperatures were correct and there were no issues. He walked us through what he had done and what maintenance needed to occur in the future and at what intervals. We are very pleased with his services!

Review 68 (2023-09-17 - Rating: 5)
I am so impressed. Saturday afternoon and all I get is repairs out to November. I called Franklin and the techs name is Franklin. He was here in 30 mins. Had just done another job. Great guy, got the valve replaced in a short time and cleaned up. We have just found our new plumbing company. We will be calling them again.

Review 69 (2023-09-26 - Rating: 5)
The job was completed quickly and very professionally done. The rep was polite and worked quickly to get us back to normal. I set the appointment online at night when the problem arose and I was contacted that night and the following morning. Way happy with their service.

Review 70 (2023-08-10 - Rating: 5)
Russell did an excellent job installing our new toilet and repairing another toilet. Would recommend. Fast, friendly service at a reasonable price. Russell was very professional and cleaned up after the work was completed. We will use Franklin Plumbing again in the future!

Review 71 (2023-09-01 - Rating: 5)
Russell was my tech and he was an absolute joy to work with. He was thorough in detecting what the issue was and would not give up until he figured it out. His persistence unearthed (literally) a rare cause of my problem and we both learned a lot in the process. I highly recommend Franklin Plumbing for their great work quality and professionalism.

Review 72 (2023-09-28 - Rating: 5)
Russell did a great job for us. He was polite, thorough, knowledgeable and willing to answer any questions. He went above and beyond to make sure everything was done right. We had extensive work done, including removing rusted pipes, fixing leaking drain lines, replacing shower fixtures, replacing a tankless water heater, and more. Would recommend Franklin for future plumbing needs.

Review 73 (2023-08-05 - Rating: 5)
We recently had a major home plumbing issue with old cast iron pipes that ultimately required a replumbing of our entire home. Russell and Dakota from Franklin Plumbing were absolutely fantastic. They were timely, fantastic communicators, extremely competent, flexible with the needs of our family, and just generally nice people. I highly recommend Franklin and these two gentlemen, specifically, with any of your plumbing needs.

Review 74 (2023-04-19 - Rating: 5)
Brian noticed that our new shower kit would not adapt to our plumbing set up. So he charged for the service call, advised us what parts we needed, and will return when we have the proper kit.He was very knowledgeable, polite, and arrived exactly when he was scheduled. We had him previously to our home and has always been professional.We will continue to use Franklin Plumbing as we have for the past 30 years.

Review 75 (2023-09-07 - Rating: 5)
Russell arrived right on time, was friendly, helpful, and professional. He did a thorough inspection of the issues we were having, gave s detailed account of what needed to be done, and was able to take care of it that day. Would highly recommend!

Review 76 (2024-07-10 - Rating: 5)
They kept us updated about technician’s arrival. We were able to easily get an appointment . Job was done as requested.

Review 77 (2024-06-25 - Rating: 5)
Very professional and helpful- Jantonio even fixed a few small ankle biters (simple stuff I know nothing about) for free while he was here! Thank you!

Review 78 (2024-03-05 - Rating: 5)
The owner came himself at night to get my water shut off. The tech who came the next day, Jantonio, provided quick, professional, and expert repair service. This is my 2nd time using your service and I am very satisfied.

Review 79 (2023-08-02 - Rating: 5)
Contacted FP&DC to have them address a problem with our water. From the receptionist, to the service call, everything ran smoothly. Could not have been a better experience! Dakota came out and was very professional. Explained what the problem was and fixed it quickly. Very personable and patient. Great job and company. Will definitely use them again.

Review 80 (2023-11-30 - Rating: 5)
Ive used Franklin Plumbing a lot and they always r fantastic. Brian just changed out my clogged fire pit has starter for all this cold weather. Thanks also to Hope who is so courteous on the phone.

Review 81 (2024-03-30 - Rating: 5)
Mr. Bradshaw is always reliable and knowledgeable. He did a great job with a more complicated job at my home - highly recommend Franklin Plumbing and Mr. Bradshaw for your plumbing needs.

Review 82 (2023-10-19 - Rating: 5)
This is the second time Ive used Franklin Plumbing for my home needs. The first was a small but impactful water leak behind my walls that they responded to at 10pm at night. Today they came for some copper pipe shut off valves and leaking pipes/faucets! Super quick and efficient

Review 83 (2024-07-25 - Rating: 5)
Technician Jantonio was very professional, courteous, and quick. Thank you!? 10/10

Review 84 (2023-03-17 - Rating: 5)
Our service tech was friendly and very helpful and honest. He came to clean out a drain and ended up replacing some cast iron pipe, then he serviced our tankless water heater. He worked very hard, was very courteous, and didn’t mind my husband following him and asking questions. 😀. We will call them again for any plumbing issues we have.

Review 85 (2024-03-28 - Rating: 5)
Brian is an absolute pro. Listens intently to your thoughts and aims to please. Love the whole team at Franklin. Known Josh a long time and the entire team are a pleasure to deal with.

Review 86 (2024-04-09 - Rating: 5)
Brian has done work at my home before. Customer service is great and hes knowledgeable and tells you what hes doing.Thanks Brian for always being so professional.

Review 87 (2023-06-02 - Rating: 5)
Franklin from Franklin Plumbing was amazing!First of all, Hope the office manager answered the phone right away and scheduled someone to come out to give us an estimate on a faulty hot water heater. The technician, Franklin arrived at our house within the hour. He was extremely knowledgeable, skilled, efficient and did a great job on our new installation!Franklin Plumbing and Drain Clean will be our new plumber for all our plumbing needs. Highly recommend!!

Review 88 (2023-10-27 - Rating: 5)
A special thx to Josh Daniels and his team at Franklin Plumbing for going the extra mile to diagnose and repair an ongoing exterior plumbing leak at our home. From Sonia & Hope helping me set up the appointments to the thoughtful, professional plumbing technicians who worked to solve the issue, all I can say is thank you. I truly appreciate the efforts of Lawrence Bessey for his repair work today. In addition to fixing the issue, he provided excellent customer service and follow-up after the visit. He was super friendly, and answered my questions, concerns with confidence and ease. Franklin Plumbing has a skilled team of professionals that go out of their way to help their customers. I highly recommend this company for any/all plumbing services that arise. No need to call anyone else! :-)

Review 89 (2024-07-10 - Rating: 5)
It was wonderful working with Franklin Plumbing. They made a stressful time easy to take care of. I absolutely recommend them and will use them again. Lawrence immediately found and fixed the problem.

Review 90 (2022-06-22 - Rating: 5)
Franklin plumbing is the best! They have the best and the most professional plumbers in the area. Mr. Brian is a professional and very knowledgeable at his job. He also has a pleasant personality to go along with it. I really appreciate Josh calling me afterwards to check to see how everything thing turned out. That is so rare in this day and time, but very much appreciated. This is my second time using Franklin Plumbing and I have received top notch service each time!!. I would continue to use them and recommend Franklin Plumbing to everyone. Thank you so much!!

Review 91 (2023-07-21 - Rating: 5)
Franklin’s is the epitome of good customer service, from start to finish. Ms. Hope at the front desk is amazing and the jobs are always done timely and professionally through and through. We use them for all our plumbing needs!

Review 92 (2024-06-17 - Rating: 5)
Both men were respectful and courteous. They were knowledgeable. I was very happy with their service.

Review 93 (2024-09-20 - Rating: 5)
Had an emergency plumbing issue. Second time using them. They took care it.They came back again in September 2024, I enjoy working this company.

Review 94 (2023-11-06 - Rating: 5)
Water backed up into the master bathroom and sewage into the tub. Franklin Plumbing sent Jantonio who arrived only a few hours after my call. He went about identifying the problem and then fixed it. He certainly knows what hes doing! The service was worth every penny!

Review 95 (2021-09-17 - Rating: 5)
It is sometimes hard to get good service, but that was not the case with Brian. He did excellent work and answered all my questions and the price for the work was reasonable. I am much impressed with his work ethics. On the second call I asked for a regulator to be installed in the line into the house and as usual he did I good job and it was done again at a fair price. I would recommend them to anyone who wants excellent and prompt service.

Review 96 (2023-06-06 - Rating: 5)
Franklin Plumbing was able to get someone out to check our problem the day I called. Rodney was extremely helpful, friendly, and thorough. He came out twice to help figure out our problem and helped us know how to contact the city to fix the larger issue. I very much appreciated all of his help.

Review 97 (2024-09-30 - Rating: 5)
Elias was prompt, courteous and extremely informative about my repairs needed

Review 98 (2024-07-31 - Rating: 5)
Tech was awesome and walked me through how to diagnose different issues.

Review 99 (2023-03-31 - Rating: 5)
Marlin Ferguson was the happiest technician I’ve encountered! He was early and kindly waited on me to arrive and very quick and professional once he started the work. This is the third time I’ve used Franklin Plumbing and I would call them again

Review 100 (2023-11-15 - Rating: 5)
Lawrence came by today and helped out with our house. He was was very patient through every step of the process and made everything stress-free. Highly recommend!

Review 101 (2023-10-27 - Rating: 5)
Again the Franklin Plumbing & Drain Cleaning employee Dakota Tierce did an excellent job in our house. He replaced a kitchen faucet and some old pipes. He is very thoughtful and works diligently. During recent years, Franklin Plumbing & Drain Cleaning completed several jobs in our house (bathroom leakage, water heating system). The high prices of the company are justified because the work is always performed with great care and the result is perfect.

Review 102 (2024-02-27 - Rating: 5)
The response and service I received from Franklin Plumbing and their Tech Jantonio was par excellence from start to finish.I highly recommend Franklin Plumbing.

Review 103 (2023-07-19 - Rating: 5)
Russell and his apprentice, KJ, went over and above expectations with our plumbing repair. Our house was built in 1910 and has some of the original plumbing. Russell and KJ diagnosed the problems and worked tirelessly for 2 solid days repairing it. Russell had to problem solve more than once during the process. They were both incredibly professional and friendly. We have confidence that we had the best service clients could have in this experience. We will absolutely use them again!

Review 104 (2021-09-17 - Rating: 5)
These folks are very professional and competent. Hope took the time to explain the whole process of repairing our gas line and I can’t say enough about Brian’s competence and helpfulness; friendly, informative and competent : Brian’s not only the best plumber but also the best contractor I’ve ever worked with. I even got an update from Josh the owner. From initial call to job completion these folks kept me informed and updated as to the progress. They are now my “go to” service for any plumbing problem. And now they’ve been back to improve the excellent work that they did last week on TV their own! They reviewed the work and decided to redo one portion of it. I never heard of a plumber do that! I just can’t praise Brian and the whole staff at Franklin! When the pilot light went out that same night, Robert came out at 8:00 that same night. How great is that? Can I give them 10 stars? 15? 20?

Review 105 (2022-10-01 - Rating: 5)
The main plumber that worked at my home was Frank! He was great! Polite and knowledgeable on all my plumbing issues. Jantonia ( hope I spelled his name correctly) was also efficient, polite and answered all my questions. They were speedy and got the job done right! I haven’t had any major plumbing issues in years do the cost was quite shocking to me but the owner, Josh helped me find a way to get all my issues taken care of. Also Hope, in the office was always pleasant and easy to deal with. All in all this is a quality company with quality employees!

Review 106 (2024-08-23 - Rating: 5)
Twice I have called them to fix problems with new house. Did great both times.

Review 107 (2024-08-20 - Rating: 5)
Brian was thorough and professional. I could not have been more pleased.

Review 108 (2023-09-18 - Rating: 5)
I had a great experience with Franklin Plumbing. I contacted their company regarding an issue with a Water Heater. The representative was very polite and the service was top-notch. Franklin Plumbing is the only company my family trust with our plumbing maintenance/issues.

Review 109 (2021-09-17 - Rating: 5)
Very impressed with the service from Franklins. They responded quickly and was able to send someone that same day! Robert was on time for the appointment and was very personable and thorough. He did a good job of explaining the problem and was able to take care of the issue in a short amount of time! I was very happy with the service and the work I receivedfrom Franklins and specifically from Robert!!

Review 110 (2021-09-17 - Rating: 5)
I cant say anything but good, great and very satisfied. Robert was on it. On time, courteous and explained everything to me. Fixed the kitchen pipes and made my day a whole lot better! Affordable and thorough. Also, Hope was very personable when I called to make appointment. Talked to me like we knew each other, not like just another problem to get too. This company will be used again and recommended. Thanks!

Review 111 (2023-11-13 - Rating: 5)
Russell did a great job! He was on time and gave me options before moving forward with the repairs. Definitely recommend Franklin Plumbing!

Review 112 (2023-03-09 - Rating: 5)
Rodney came out to our office today, and he was incredible. We called, and he came within the hour. He spent the entire day clearing what was likely years of back up in the drain. He was friendly and worked hard to get the job done! We are so grateful to have our drains cleared and working again! All the biggest shout outs to him!!

Review 113 (2023-07-14 - Rating: 5)
Rodney is very knowledgeable. He listened to me describe my problem, than added his professional opinion. I commended him for that. His suggested solution was much better than anything I could have come up with. When I have another plumbing issue, I will call FRANKLIN PLUMBING.

Review 114 (2024-08-19 - Rating: 5)
Excellent experience !!! Enjoyed their company and expertise. Will use again.

Review 115 (2022-12-26 - Rating: 5)
I, like many others, had a plumbing issue on Christmas Eve because of the cold. They were so busy they werent able to get to me, (completely understandable), but Josh took the time to recommend what to do in the meantime. And then said he would call on Monday to check and see if I still needed help. And he did call. I was actually able to fix the issue, but he still took the time to let me run my fix by him to see if it was the right fix or if more needed to be done. While I hope to not HAVE to need plumbing services any time soon, if I do... they will be my first call.

Review 116 (2022-08-24 - Rating: 5)
Brian & Bryan were great. Came in, diagnosed the problem and had it fixed in a few minutes. They put new guts in the toilet tank, checked and rechecked the repair to make sure the leak had stopped. We definitely recommend Franklin Plumbing and will use them again should another problem arise.

Review 117 (2022-07-01 - Rating: 5)
The staff was polite and courteous. In addition, Hope from the office actually called prior to the plumbers’ arrival. They came early, were polite, efficient and made sure I understood the quote/cost after evaluating the drain issue. The work has a warranty. Thank you, Josh, for such great service.

Review 118 (2021-09-17 - Rating: 5)
Very happy with the work done by Franklin Plumbings team. The crew was on time, courteous, and over all very enjoyable to have at my home. The office staff were also accessible and provided wonderful customer service. I would definitely recommend

Review 119 (2021-09-17 - Rating: 5)
Brian was great, he showed up and took care of Business. He was very professional by explaining what the problem was. The receptionist was also amazing she was patient and polite. I’d recommend this company to everyone. The cost was the best deal in town!!

Review 120 (2024-05-24 - Rating: 5)
As always Franklin Plumbing was on time, very professional, did great work and they are always reasonably priced!

Review 121 (2021-09-17 - Rating: 5)
My hot water heater went out and Brian from Franklin Plumbing was able to get out to the house well before the estimated time. He was very courteous to this first time homeowner who didn’t know where her hot water heater even was haha. The office staff was also very communicative, and called me before he headed my way. Reasonable price, I felt as well. Thanks! It’s nice to have hot water again.

Review 122 (2024-09-25 - Rating: 5)
I have nothing but good things to say. Needed my garbage disposal replaced. They were able to get me an appointment for the next day. Elias was here when they said he would be. He was efficient and an absolute delight. Definitely will use them again.

Review 123 (2021-09-17 - Rating: 5)
Fantastic! Arrived exactly on time, finished work quickly, and at a good price. Brian was super efficient, polite, and friendly. I will definitely use Franklin Plumbing in the future and recommend them to my friends and neighbors. By far the best I have dealt with.

Review 124 (2023-07-07 - Rating: 5)
I’ve used Franklin on two other occasions. Hope, the office manager is always pleasant and responsive. Russell is the technician that performed the work this time, and he was pleasant, thorough while also efficient and took time answering my questions. I’d definitely recommend Franklin for your plumbing needs.

Review 125 (2023-08-02 - Rating: 5)
Exceeded my expectations! The office staff and Jantonio were very friendly and handled everything with professionalism. They communicated well and took the time to solve everything quickly and effectively!

Review 126 (2024-01-21 - Rating: 5)
Brian was prompt, courteous, and efficient. We have used this company for 44 years when they were Franklin D and will continue.

Review 127 (2021-09-17 - Rating: 5)
Rodney was prompt, quick and professional. He fully understood our situation and equipment Rodney made some great recommendations. In the end, we decided to replace our tankless hot water heater. Rodney returned in less than 2 hours. He had the new one installed in no time. I highly recommend Rodney and Franklin Plumbing. They did a great job for us.

Review 128 (2024-05-13 - Rating: 5)
Great service. No drama. Everything dine correctly. Brian is easy to work with and explains everything he does.

Review 129 (2024-09-30 - Rating: 5)
Prompt, friendly and thorough service. It was a very good experience.

Review 130 (2023-08-23 - Rating: 5)
These folks are spot on from the first phone contact to the job completion stage. Always nice and thorough. I have used them often this year for different project and am happy each time.

Review 131 (2024-02-27 - Rating: 5)
Great experience. Needed a few things looked over after moving into our house. They helped us get it all fixed quickly.

Review 132 (2024-08-07 - Rating: 5)
It took them a bit to get to the clog in my sink but they persisted and managed to get the sink draining again. They were extremely nice and friendly and very professional. There office staff (Hope) was excellent what a great manager. Good to do business with them when you are treated nicely on the phone. Thank you

Review 133 (2023-12-22 - Rating: 5)
The service was excellent, from scheduling to an estimate and advice from AJ, the technician who came out. Really appreciate how courteous, straightforward, and knowledgeable everyone was.

Review 134 (2021-09-17 - Rating: 5)
Work was done very quickly and professionally. They kept in contact with me and were able to do the work immediately. The price was what I thought it would be and exactly what Brian said it would be. Excellent job. I highly recommend Franklin Plumbing and would definitely call them again for anything plumbing related I might need.

Review 135 (2024-02-09 - Rating: 5)
Frank was very professional and customer service was outstanding I having see that in a while. I will definitely use Franklin Plumbing&Drain Cleaming in the future.

Review 136 (2021-09-17 - Rating: 5)
Of course Brian did a great job. He ALWAYS delivers on time, excellent work, and reasonable prices. Pleasant demeanor, professional attitude and appearance, satisfying explanations, and friendliness. Ive never been *excited* about a plumbing service before, but hes someone worth putting confidence in. Thanks as always, Brian!

Review 137 (2021-09-17 - Rating: 5)
I would highly recommend this company. We had a faucet that would not stop running and we called for help. Brian showed up before 8am and promptly got to work. Less than 20min later the issue was resolved and he was on his way. He was very polite and professional. The cost was not bad either. Would definitely use for future services. Thank you, again!

Review 138 (2024-01-23 - Rating: 5)
Lawrence greeted me with a smile. He was really polite and explained issues while visiting my home to help with possibly frozen pipes.

Review 139 (2023-12-19 - Rating: 5)
Brian Bradshaw was everything a plumber should be. Knowledgeable. Honest. Kind. Please know he is the reason I call Franklin Plumbing first. What a wonderful and valuable asset to your company!Nikky Finney

Review 140 (2023-02-04 - Rating: 5)
We had an emergency after hours. The representative who answered the initial call was patient and helpful. The technician who responded was very thorough and informative. He explained what was the cause and recommended steps to take to prevent future situations. We were greatly appreciative of the time and effort he put in to fix a clogged toilet. He also had on she covers while he was working. Its the little things that stick out the most.

Review 141 (2021-09-17 - Rating: 5)
Robert was knowledgeable, courteous, customer-focused, and on time. He identified the problem and explained how they would repair the issue. He performed the repairs quickly and efficiently. He responded to the service call more quickly than any one I have previously called. Franklin Plumbing and Drain Cleaning has a new loyal customer!

Review 142 (2021-09-17 - Rating: 5)
Had a wonderful experience with this company. Rodney and Geno were prompt and fixed the issues quickly and professionally. They were patience with my home warranty provider and answered all the warranty companies questions to get my claim approved. Would definitely use this company again in the future.

Review 143 (2024-01-10 - Rating: 4)
I retract my previous post. Service was on time and good. My complaint of not receiving a refund was in error. My error.The charge, however, I still feel was excessive. And yes I agreed to it before hand.

Review 144 (2022-12-27 - Rating: 5)
I was pretty desperate...a house full of my wifes family, a graduation party the next day and suddenly no hot water. I called at 8:00 the next morning, got a call back in about 10 minutes with the good news that Mr. Ferguson would be on the way in an hour!. Long story shortened, we had hot water flowing by lunch time. Mr. Ferguson and Franklin Plumbing were speedy, responsive and respectful of my dilemma. They are my plumbing guys going forward. Scott Burns

Review 145 (2021-09-17 - Rating: 5)
The team at Franklin Plumbing was great. Hope notified when my assigned plumber, Robert, was on his way as they worked to fit my plumbing issue in at the last minute. Robert was very professional and patient. He answered all of my questions, I had many, and did extremely efficient work. I am glad that I called them.

Review 146 (2023-10-10 - Rating: 5)
Franklin plumbing got a technician out right away and had the work completed the following day. They were professional, courteous and did a great job.

Review 147 (2023-01-17 - Rating: 5)
Franklin Plumbing always does an incredible job. Mr. Marlin Ferguson was quick, professional, and kind. Also, Ms. Hope is responsive and great at scheduling. Franklin is a fantastic local company.

Review 148 (2023-11-15 - Rating: 5)
Used them a few times and always have been great. Lawrence is one of the best plumbers in SC. Nice, personable, and to the point which I appreciate.

Review 149 (2021-09-17 - Rating: 5)
I was in need of a second opinion following a home inspection for our house we were selling. Robert and his Colleague were very nice, professional and informative. They know what they are doing and are genuine in their findings, report and estimate. I know a lot of people are shocked at pricing when it comes to plumbing work but I would rather pay a respectful and trustworthy professional any day than to “you tube” it and crawl under my crawl space. Thanks so much franklin’s plumbing for everything!

Review 150 (2023-08-22 - Rating: 5)
Franklin D, Josh, Hope , and particularly Brian are the cream de La creme! There are no finer. Their ability to problem solve is only surpassed by their compassion and care for their clients. They make you feel on part of their family!

Review 151 (2024-09-14 - Rating: 5)
This is my second experience with Franklin plumbing and will always call them for my plumbing needs. Elias was very personable, knowledgeable and gave great advice on my home. We schedules a routine plumbing inspection and was a quick and informative service.

Review 152 (2023-07-17 - Rating: 5)
Brian and Bryan did a great job! Quick, efficient, super easy to work with and high confidence in our plumbing now. Thank you two and Franklin!!

Review 153 (2021-09-17 - Rating: 5)
I call Franklin this morning to report a leak I learned about last week. It took me this long to call someone and thought I would have a hard time. It is now 3:49. The job is complete. All is well.I was pleased with the person who answered my call (Hope). She was friend and showed the appropriate concern about my problem. She was also efficient and arranged for someone to come out quickly.Brian is the plumber who came to the house. I really like the text and email I received when he was on the way. It included a photo of him and some information about his experience. I showed him the entry to the crawl space. He went to work, then gave me a quote. The entire time he was here was about 30 minutes.I would definitely recommend Franklin, Hope, and Brian.

Review 154 (2023-03-21 - Rating: 5)
What was initially thought to be a stopped drain became a significant plumbing issue involving the replacement of the cast iron pipe leading to the clean out. The repair took most of the day and Jantonio did an awesome job! His enthusiasm and hard work is rare in todays world! A+++++++++++++

Review 155 (2022-08-24 - Rating: 5)
Ferguson was incredibly friendly, determined the cause of the problem and how to prevent it from happening again. We have used Franklin Ds for years because this type of service is what we’ve come to expect everytime we’ve had a plumbing issue. They’re the best in town!

Review 156 (2023-05-19 - Rating: 5)
Technician was courteous and thorough with his explanation. Quick turnaround to address our problem for a fair price. Will definitely call again if needed.

Review 157 (2024-09-20 - Rating: 5)
The prices are TOO EXPENSIVE!! But The technician was super helpful.

Review 158 (2021-09-17 - Rating: 5)
The service we received from Franklin and Brian was amazing. They were on time and professional. Brian explained everything in detailed, worked quickly and made sure the area was cleaner than before he started. I would highly recommend this company.

Review 159 (2021-09-17 - Rating: 5)
I cant thank Robert enough. He is honest, helpful, and answers any questions I had. I trust Franklin Plumbing. They were able to squeeze me in last minute before I had to pay an after hours fee. After listening to my issue, Robert went above and beyond. I was basically being taken advantage of by a septic company and he not only took the time to explain what my problem was(not plumbing, septic), but gave me options on finding another company for my septic tank. Robert is fabulous and I will refer everyone that needs a plumber to Franklin Plumbing. They really care about their customers.

Review 160 (2023-11-27 - Rating: 5)
Awesome job. Mr. Brian was Fast, thorough and knowledgeable!! Will be using this company again for any of my plumbing needs.

Review 161 (2023-09-05 - Rating: 5)
Was very quick to respond to my broken pipe. Took his time and did a thorough job. Very friendly and professional. Would recommend and use again!

Review 162 (2023-11-20 - Rating: 5)
He was very knowledgeable and was able to explain to us step by step what was going on so we could understand what he had to do to correct the problem. We were very satisfied. Thanks Jantonio

Review 163 (2021-09-17 - Rating: 5)
I work for a company in Charleston and needed a commercial plumbing contractor to assist with a project we are doing as soon as possible. Ms. Hope was extremely nice to speak with and informed me of a contractor that could help with our very specific needs. He turned out to be an excellent recommendation as he answered his phone right away and scheduled a phone conference for the morning. If I lived in Columbia, I would call Hope at Franklin Plumbing with my home needs, for sure! She made me feel important and she was very comfortable to speak with. Thank you so much for the help! Kim with Atlantic Maintenance Services, LLC in Charleston, SC

Review 164 (2021-09-17 - Rating: 5)
I dealt with various plumbers requesting way too much for a fairly simple job. Franklin Plumbing sent their best guy out the next day and gave me an almost too good to be true quote.They did the work promptly, correctly, and quickly. They’re absolutely my go-to for plumbing now. Totally blown away.

Review 165 (2021-09-17 - Rating: 5)
I would definitely recommended Franklin Plumbing and Drain Cleaning. They promptly scheduled a same day appointment to fix my gas leak. Brian B. did a wonderful job. He was very knowledgeable, thorough and nice. Thanks so much for finding and fixing our gas leak! You restored peace of mind to my family!

Review 166 (2021-08-25 - Rating: 5)
Call Franklin Plumbing. They are professional, fast, and thorough. We are new to town and new local homeowners. Our home came with unexpected and major sewage line issues. Franklin was the second company to come out to give us anquote and help us diagnose the issue. They were awesome and were thorough in helping us find the real problem and the simplest solution. Additionally, the owner called multiple times to check on us and our situation. They are a true 5-star local company.

Review 167 (2023-11-10 - Rating: 5)
Great service! The whole team is so helpful. Dakota( the technician ) has serviced our home multiple times and is always so polite and helpful !

Review 168 (2023-11-17 - Rating: 5)
I was very pleased with Russell Bishop from Franklin Plumbing! I will definitely use you all again! Great Service!

Review 169 (2023-12-20 - Rating: 5)
We have had several good experiences with Franklin plumbing in the last several years. They are fair, efficient, and on time!

Review 170 (2023-05-23 - Rating: 5)
Rusell did a tremendous job! So polite and professional. He was honest and knowledgeable. Such a breath of fresh air to work with such a nice person!

Review 171 (2024-07-29 - Rating: 5)
Franklin Pumbling is always professional and fixes problems courteously and efficiently

Review 172 (2024-06-20 - Rating: 5)
Jantonio was awesome. Thoughtful. Persistent. Hardworking. Pleasant.

Review 173 (2023-10-30 - Rating: 5)
Franklin plumbing is the company I will do business with from now on. Russell was the epitome of professionalism. Id give him/them 10 stars if I could!

Review 174 (2021-09-17 - Rating: 5)
Brian came this morning to unstop a bath tub. Very professional, pleasant and fast! Also, we had been told someone would be here between 9 and noon. I was pleased to get a text and a phone call saying he was on his way right around 9am. He arrived at our house just a few minutes after the notification! Highly recommend!!!

Review 175 (2024-05-28 - Rating: 5)
They do an outstanding job. I can always count on them. Very professional and helpful highly re5

Review 176 (2024-03-13 - Rating: 5)
Excellent service and great attitude . Knows his job and best of all great communication on when he was to arrive . Can’t ask for anything better than that !

Review 177 (2021-09-17 - Rating: 5)
Great customer service, starting from Ms. Hope to the owner calling me to explain what might be the problem and what should be done to fix it. Robert was the technician they sent to my home. Very professional, courteous, and knowledgeable. Robert thoroughly checked and found the problem. Very hard and dedicated worker. Best service I have experienced in a long time. Definitely would recommend. 5stars ”

Review 178 (2021-09-17 - Rating: 5)
Franklin did some work replumbing my house and hooking up a new sink and did a great job. After a few months the sink started to leak under the cabinet and they came back and fixed it and did not charge. Very satisfied with their work and professionalism!

Review 179 (2021-09-17 - Rating: 5)
Brian at Franklin Plumbing is the man! He was very professional and was willing to go the extra mile to unclog a shower drain. He had to go underneath the house and take apart the plumbing to find the issue. All of this at 730pm, in the dark. No complaints from him and he spent the time to do the job right. Very satisfied customer!!

Review 180 (2024-08-29 - Rating: 5)
Excellent job. Excellent attention to details about the job and making it extra special for my mom. Tony did an excellent job!

Review 181 (2023-08-16 - Rating: 5)
Brian Bradshaw has been coming to do our work for sometime now. He his always very professional and pleasant. He takes his time to explain everything to us and make sure we understand what he has done and/or what needs to be done.

Review 182 (2021-09-17 - Rating: 5)
Water leak in my laundry room.Called in early afternoon, repair would be done by 5. Called me a second time to tell me that he would there after 5. Then Robert called to let me know he was on his way. You have to love that level of communication.Robert arrived, assessed the problem, and fixed the problem.My son recommended Franklin Plumbing. Now that I’ve that I have used them they will ALWAYS be my first choice for plumbing issues.Thanks Franklin Plumbing and thank you Mr. Robert Vest.

Review 183 (2021-09-17 - Rating: 5)
The whole Franklin Company has been great. From Hope on the phone to our first plumber Robert to Brian. Did a great job putting my sink, dishwasher ,and garbage disposal in my newly renovated kitchen. Thanks!

Review 184 (2021-09-17 - Rating: 5)
Great experience. Scheduling was prompt, professional, friendly and Hope called to inform me that she would be able to have technicians to the house earlier than expected. Frank and Andre were professional and took time to ensure job was done well, having to auger the drain from both inside and when ineffective, under the house. A pipe under the house had become obstructed with grease which they were able to partially clear and make the drain functional but they vocalized concern that pipe could easily clog again. They took time to show and explain what would need to be replaced for a more permanent fix and provided a quote, should I want the work done in the future. After completion, they made sure that things were left cleaner than when they arrived. Thanks for your service!

Review 185 (2024-09-17 - Rating: 5)
Franklin did an excellent job finding and resolving our issue. Kudos to Eli. He is a fantastic technician.

Review 186 (2021-09-17 - Rating: 5)
Robert was on time, very polite, and professional. He even put on shoe covers before coming into my house! The plumbing diagnostic was thorough and he explained the issues to me very clearly, as well as showed me video of what was happening with the pipes underneath my house. Top service and top company. Ill be calling them for any future plumbing issues I have.

Review 187 (2021-09-17 - Rating: 5)
Roberts team did a fast and high quality job replacing our water heater. No issues. On time and courteous. Second good experience w Franklin. Like their text based system of notifications as well.

Review 188 (2021-09-17 - Rating: 5)
Josh, Hope, and Rodney with Franklins Plumbing have always been great about keeping me in the loop with whats going on during a repair. Ive used their services multiple times and cant rave enough about their customer service. Top notch!

Review 189 (2023-06-08 - Rating: 5)
Very cognizant of older gentleman who lived in hse. Worked w/me to arrive at the hse on time& first call of day twice.Kept me informed although I was 2 hrs away. Thank you Hope, Tony, & rest of staff & crew.

Review 190 (2021-09-17 - Rating: 5)
We have been using Franklin Plumbing for the last 2 years. They are easy to schedule, you dont have to wait long for service, and they are clear with their quote and their deliverables. I highly recommend them!

Review 191 (2024-03-23 - Rating: 5)
I just want to say that JC was very kind and professional and answered all the questions with knowledge. He worked with my strange sense of humor which I appreciate.

Review 192 (2021-09-17 - Rating: 5)
Brian was great! Very prompt and kind. He was in and out and was very helpful in helping me figure out how to avoid my issue in the future. HIGHLY recommend Franklin Plumbing and Drain Cleaning!!!!

Review 193 (2021-09-17 - Rating: 5)
Brian was professional, thorough, knowledgeable, and timely. I greatly appreciate Franklin plumbing for coming out during the holiday and offering me a more than reasonable price to fix my problem. You guys will always have my business.

Review 194 (2024-02-14 - Rating: 5)
Brian worked very patiently and efficiently. He gave very good service, and when he left, I was very pleased.

Review 195 (2021-09-17 - Rating: 5)
The guys were able to identify and repair the problem quickly. There was a short extra wait time while they went to obtain the machine needed for the repair; however, the repair was completed within 15 minutes of there arrival. They were very professional and answered all my questions. Franklin Plumbing as a new lifetime customer.

Review 196 (2021-09-17 - Rating: 5)
This is only one of several times I have used Franklin Plumbing. This particular time, my countertops in my kitchen and master bathroom were being installed. I called Wednesday morning and Brian was there at 2:00 the same day reinstalling three sinks and my stove top. Wonderful service and wonderful response time. I would highly recommend them.