Roto-Rooter Plumbing & Water Cleanup

Located in Columbia, South Carolina

Address: 4752 Alpine Rd, Columbia, SC 29223, United States

Phone: +1 803-256-0543

Rating: 4.7

Services

On-site services
Language assistance
Repair services
Appointment required
Credit cards
Credit cards

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Comments

Review 1 (2025-01-02 - Rating: 5)
Oliver arrived on schedule, resolved our issue and cleaned up behind himself. We agreed on the price before work began so there were no surprises. I’m very satisfied.

Review 2 (2024-12-20 - Rating: 5)
I had Oliver and Johnny come out to fix a line that had been clogged between my washing machine and dishwasher. They did an efficient job and were very thorough. They even fixed a pipe under my sink that had been loose. They were professional and friendly, and I would definitely call them again for any future issues. :)

Review 3 (2024-12-31 - Rating: 5)
Oliver was the technician dispatched to check out a sewer clog. He found the problem quickly. I cant thank Oliver enough! He was also very professional and explained my options before doing anything. Fortunately, it was a very simple fix.

Review 4 (2024-12-16 - Rating: 5)
Michael Was very helpful and knowledgeable about his job. I was told I had roots in a drainage pipe from another company and wanted a second opinion. Roto Rooter sent Michael out and we found no roots at all, he got the pipes cleaned out for me and saved me a lot of money. Would definitely recommend them to anyone.

Review 5 (2024-08-02 - Rating: 5)
I called on a Friday morning and had someone out by 1:30pm.Russ B. was my technician and he was great. A very friendly guy who knew his stuff and got it taken care of!The price was a little high but I was made aware of the cost beforehand and the estimate was true to the invoice.All in all I didn’t mind the high cost, as I had tried all the YouTube home remedies to no avail and Russ was in and out and had me good to go before the weekend.

Review 6 (2024-12-20 - Rating: 5)
If I could thank Oliver a million times over I would! He came out to my home late in the evening and solved my problem with no hesitation. He was thorough and very reassuring. If I ever need a plumbing issue solved again, I know who I’d ask for by name !

Review 7 (2024-12-26 - Rating: 5)
Oliver was awesome. He was extremely candid in what needed to be done and was already resolving our issue. I would highly recommend.

Review 8 (2024-12-29 - Rating: 5)
Oliver & his crew were fast and professional. They arrived the day I called within a few hours. The blockage was cleared within minutes! I was surprised that less than 30 minutes work was $672

Review 9 (2024-09-03 - Rating: 5)
Service response was great, on call technician came out on Labor Day night and accessed my situation and set up service for the following morning. Tex came out the next morning and got me up and running. He was very informative on what he was doing and parts he was replacing. I highly recommend

Review 10 (2024-12-13 - Rating: 5)
Roto Rooter is the best! They are always reliable and have the best pricing. Their tech TEX is who my team always prefers. He is a rockstar!!! Very informational and always does the job right with a great attitude. Thank you Roto Rooter and thank you TEX!

Review 11 (2024-04-05 - Rating: 5)
Mike was VERY much the pro and easy to work with. My old Orangeburg sewer line was replaced in less than a day. If you have an older home that needs plumbing repairs, this is the guy! Everything was left neat and tidy after completion.

Review 12 (2024-09-26 - Rating: 5)
This would be our second time needing services and at this point Ill be asking for David by name. David should be considered the gold standard for the benchmark of Roto-Rooter from the time he takes to inform on whats damaged, how the charges break down, and to keep you up to speed with the ongoing repairs. Knowing the charges up front and being kept astride is a significant difference in service and definitely affects who I choose to do business with. David is my go to guy hands down. Thanks for everything!

Review 13 (2024-12-30 - Rating: 5)
Oliver and his team did a great job diagnosing the problem and replacing our sewer line to the street. He answered all of our questions and the cleanup was excellent. Thanks to all

Review 14 (2024-09-18 - Rating: 5)
Roto-Rooter does exceptionally well in providing outdoor drain cleanup service and providing recommendations to resolve current issues and preventing future outdoor drain issues. I am currently stationed overseas, and what I appreciate mostly for this service is that the technician (Michael Wallace) was able to contact my property management team on my behalf to yeah and explain the plan of action needed to resolve my outdoor drain issue. I and would definitely return to Roto-rooters for any plumbing or water issues I may have.

Review 15 (2024-08-06 - Rating: 5)
Had a back up in my sewer pipe. Oliver came out quickly and recommended a jet wash. The same day, Tim arrived and cleaned out the pipes. All is running smoothly again. Very nice and professional guys.

Review 16 (2024-12-18 - Rating: 5)
Tim was the best!! I could tell that he knew what he was talking about, he cared about my plumbing issue, and he wanted to make sure that my issues was resolved in the correct manner! If you can ask for Tim!!

Review 17 (2024-07-09 - Rating: 5)
This was our first experience using Roto Rooter, and so far we are pleased with the quality service that we received. We called to have a toilet serviced, and were able to get an appointment scheduled for the same day. Our service technician, Russell Bishop was very thorough, and walked us through the entire process. He patiently answered all of our questions, and was very friendly during the service visit. It has only been a day, but so far everything is working well.

Review 18 (2024-09-30 - Rating: 5)
The technicians Michael and Ese were timely and thorough. They fixed my problem and the sump pump is working great. Such a piece of mind knowing it was working prior to the arrival of the hurricane.

Review 19 (2024-07-12 - Rating: 5)
I was able to schedule a technician to come to my house this past Sunday, the 4th of July weekend. He came within the time frame given. Very thorough with his work; he asked me to flush the toilets and let the faucet run to make sure everything was working.

Review 20 (2023-12-05 - Rating: 5)
Excellent customer service! Called on a Sunday night, they came Monday to assess the problem, and replaced our water heater the same day! Preston walked us through every step and made Jeremey made sure we were taken care of! They were quick, efficient, and professional. Would definitely recommend!

Review 21 (2024-08-14 - Rating: 5)
Roto Rooter set the bar high and solved my issue. The technician Russell took his time and Diagnosed my plumbing issue. Thankful for Roto Rooter and our technician Russ. I will be using them again in the future for any of my plumbing needs.

Review 22 (2024-08-02 - Rating: 5)
PROBLEM SOLVED!What a positive, professional and personable experience! I called Roto-Rooter on a weekend and they were extremely responsive. I actually had two “Service Technicians” on two different days, and they were both awesome. I spent more time with the first guy whose name was Michael. He did the initial assessment of my plumbing concerns, noted the things that were a simple “Tweek” like tightening up fittings and ensuring the power was on! LOL. What I experienced from Mike was a sense of INTEGRITY! Because of this, I was put at ease and was eagerly invested in giving Roto-Rooter my business. Did he and the other technician solve my problem? YOU BET YOU! The you Roto-Rooter, you lived up to the great Brand that you have worked hard for through multiple generations!

Review 23 (2024-08-03 - Rating: 5)
Tye was extremely helpful and professional. A plumber was sent to our house immediately and was able to diagnose the issue quickly. Service was quick and easy and have not had any issues since!

Review 24 (2023-08-06 - Rating: 5)
My experience was great Johnny is a real problem solver he was very reassuring that he would be able to fix a major blockage 50 feet down the main drain of our home that proved very difficult to break through at one point we thought we might have to re-pipe our kitchen, and I was so worried, but he was very supportive and calming with lots of alternative ways to solve the problem when he finally was able to remove the blockage and I would highly recommend Johnny to anyone needing help in an emergency, particularly someone from my generation, who might be easily upset Lacey, who runs this branch is also very helpful and tries very hard to get to her customers quickly, and to be reassuring. I will never use any other company than this one.

Review 25 (2024-07-03 - Rating: 5)
Our Roto Rooter technician, David Wilson, who came early this morning to reseat our upstairs leaking toilet was fabulous! We have used a number of plumbers and plumbing companies over the years and we feel David is the best plumbing technician we have seen. Because we have had to reseat the upstairs toilet several times over the years, and this toilet is moderately new, he raised the toilet to ensure the phlange is OK, which it is. He determined that the installer of the toilet had not tightened the bolts sufficiently, and he ensured they are now very tight, without being too tight, so the toilet is now very secure. He chose not to use a wax seal as it would prevent us from quickly seeing if theres a leak again. David is very professional, helpful and informative and personable. He explains everything very well.He had a water damage specialist come to assess the degree of water damage and he assured us that we caught it in time that we do not require further work on that. We just need to take care of the painting of the ceiling where there are water marks.We also showed David a loose faucet in our kitchen sink thats been incredibly annoying and he tightened that for us at no charge. And as senior citizens we get a 10% discount on labor. Our bill was reasonably priced. When were ready to do more plumbing work, we will definitely call Roto Rooter and ask for David Wilson. Thank you, Roto Rooter and David Wilson! Good job!!!

Review 26 (2024-09-26 - Rating: 5)
Easy to deal with over the phone to mane an appointment. Very responsive. The technician, Russell, was professional and thoroughly completed the work. We would use again.

Review 27 (2024-06-24 - Rating: 5)
Cannot say enough about how great Michael (and his trainee) are. Top notch, friendly, honest. They went above and beyond to get my pipes as clear as possible (even though the original plumbing was done horribly)Call em for that ever you need!

Review 28 (2021-07-13 - Rating: 5)
I am so grateful for Roto-Rooter. My cat Leo got stuck inside a sewer and there was no way I could get to him. I called Roto-Rooter and spoke to Colleen and she was so sweet and kind regarding my situation. She did everything she could to find a way to help my boy. Two men Preston and Matt showed up and did everything they could to save my kitty and now he is finally home safe. Thank you so much Roto-Rooter. I couldn’t have gotten my cat back without you guys! I would highly recommend this company to anyone and everyone! These are the kind of people you want to do business with! Thank you again!

Review 29 (2024-12-16 - Rating: 5)
Oliver & his crew did an excellent job. Very prompt & professional. Would recommend them for any plumbing needs.

Review 30 (2024-05-29 - Rating: 5)
Michael was here to navigate a gutter clog that ran beneath our concrete deck. It was backing up during moderate rains - which it had never done before. He was respectful of our property, thorough in diagnosing the situation and had high tech equipment to get the job done. Before he left, he verified the lines were all clear and no more clogs/debris in the lines. Before leaving, he restored our new gutter system back into original position and took the time to do it right. He did not rush our job, he was patient and professional. Glad we chose RotoRooter! Thanks Michael!!!

Review 31 (2024-07-17 - Rating: 5)
I called Roto Rooter to clear a drain line for my washing machine. They sent a young man named David Wilson. He was very professional and worked hard to find the source of our problem. He figured out the problem and left a very satisfied customer with a working washing machine.

Review 32 (2024-08-22 - Rating: 5)
Roto-Rooter here in Columbia provided exceptional service. Their customer service representative Jayla was prompt and professional. I highly recommend their services.

Review 33 (2024-04-16 - Rating: 5)
Had a great experience. Would highly recommend. At a time when it’s difficult to find quality service professionals Roto Rooter was great. They actually answered the phones, were responsive, and kept us posted as to what was going on. The plumber did a great job. He came out for an emergency job in the middle of the night and then again a few weeks later to fix an issue that had needed correcting for a long time. Great experience overall and we’ll definitely use again.

Review 34 (2024-06-12 - Rating: 5)
Roto Rooter came out the same day I called and fixed our problem that day. Tex was the employee and he did a great job and was informative and helpful as well. Highly recommend!

Review 35 (2024-10-01 - Rating: 4)
The technician Austin was very professional and courteous. He offered great customer service and educated me on the issue at hand which was very reassuring.

Review 36 (2024-08-29 - Rating: 5)
My technician today his name was Oliver. Oliver did an excellent job. Ill continued to use Roto-Rooter . Thank you Oliver!!!

Review 37 (2024-12-24 - Rating: 5)
Above and beyond service and I’m thankful. Tim took his time to review the pipes and fixed the issue when others couldn’t.

Review 38 (2024-08-28 - Rating: 5)
I was having an issue with my toilet not flushing and my showers where backed up austin oneal came out and not only fixed my issue but took it a step beyond we went from snaking from the clean out to replacing the main line he used his camra to show me what exactly was going on come to find out there where roots after replacing the line he left me with some pipe shield to help prevent issues from happing again i highly recommend this company and highly recommend austin to be your technician

Review 39 (2025-01-04 - Rating: 5)
Oliver was very helpful and fast. He did a great job!

Review 40 (2021-09-10 - Rating: 5)
This crew came when called and stayed until the job was done. They did an excellent job. They identified the issue and worked to come up with a solution. Their service was professional and they were knowledgeable about the problem. They were the best! When you call the Columbia Roto Rooter team, you get the best!

Review 41 (2024-06-07 - Rating: 5)
Very quick turnaround from time of call to fix for my issue. Professional, thorough and reasonably priced. Just glad the pipe was fixed and my kitchen is usable again. Would definitely recommend around the Columbia area.

Review 42 (2024-04-04 - Rating: 5)
Im not very happy. I was told that my garbage disposal was good but it was only clogged so he unclogged it but 2 weeks later the garbage disposal literally stopped. I did everything that he said to do. I literally just had water run and i turned on the disposal like he told me. I paid for 2 weeks of a functional garbage disposal.Thank you for coming back to my home to see what caused my garbage disposal to stop working. It was a quick fix. Still wondering how a screw got into my disposal. So far so good. Thank you so very much and for making me very happy with the services.

Review 43 (2024-07-02 - Rating: 5)
Mellow was very professional and helpful. He was able to fix our leak and explained each step he took. Excellent customer service!

Review 44 (2024-08-15 - Rating: 5)
Would Like to thank Russell Bishop for is knowledge and professionalism with his job, great young man and very efficient. Your Company should be proud of him.

Review 45 (2024-05-21 - Rating: 5)
I was so thankful when Austin from Rotor Rooter showed up. We talked about the issues I was having and he explained in detail what he was going to do. He used words that I could understand and he answered all of my questions. Austin was knowledgeable, friendly, and was quick to set my problems right. 100 stars out of 10. Definitely will use Rotor Rooter again!

Review 46 (2024-07-17 - Rating: 5)
Russell and Zach were very informative and knowledgeable of the job at hand and did a fine job. Both were very friendly would ask for both of them again thank you Roto Rooter and Russell and Zach 👍👍

Review 47 (2024-02-15 - Rating: 5)
My husband Marvin and I were extremely pleased with the service Tim Dumas provided today. He was thorough, courteous and made sure the work was done to our satisfaction. Thank you again Tim and Rotor Rooter, for an impeccable job and service! To all who made need such service, call on Rotor Rooter for incomparable service and Guaranteed Customer Satisfaction!!

Review 48 (2024-03-27 - Rating: 5)
Preston was extremely knowledgeable and ensured I understood the problem, potential solutions and their impact. He also provided alternatives to consider and a detailed plan without focusing on how to close a big job & get paid. Appreciate the smooth customer experience. Would definitely recommend him for other work.

Review 49 (2024-03-04 - Rating: 5)
Russell did an outstanding job at our house today. He was very through, clean and very respectful. He kept me informed throughout the process of the repairs being done. Provided photos of the before and after the work. I will be recommending roto rooter and Russell to friends and family.

Review 50 (2024-03-12 - Rating: 5)
We had a really bad clog that turned out to be two really bad clogs! Michael came in and was able to fix both issues in a timely manner. He was very respectful of our property and our dog loved the pets he gave her! He was fantastic and we will definitely reach out to Roto-Rooter again in the future if any more issues pop up.

Review 51 (2024-06-01 - Rating: 5)
Austin was the best. When I made the call, I warned of my dog and Austin came ready with dog treats!The service was great and was finished in no time.I will definitely use Roto Rooter again.

Review 52 (2024-01-01 - Rating: 5)
Bought an old house 4 days ago. Immediately had a Leak on a holiday weekend, went round and round with home warranty. Finally called roto rooter (will handle the warranty later) Austin was at my house in 20 minutes, awesome customer service, fixed the leak and taught me a few things I can do on my own. He did a free inspection of the rest of the home. They didn’t charge me emergency or holiday prices which I really appreciate.

Review 53 (2024-03-28 - Rating: 5)
My wife and I are so incredibly grateful that Russel Bishop was able to come out to our place to fix a burst pipe on a Sunday. It has caused water to come into our house and Russ was able to identify the issue and fix it in a timely manner. He was not only professional and efficient but also took the time to explain everything to us.We are very thankful for Russ and RotoRooter.

Review 54 (2024-04-24 - Rating: 5)
Very much appreciated the service. I call Roto-Rooter and they were able to come within an hour to check the initial situation. They fix my water heater next day. The technician needed help so other technician came and helped each other to finish the job

Review 55 (2024-12-19 - Rating: 5)
Oliver came over and fixed my leak in great time . Amazing work and very professional

Review 56 (2024-11-18 - Rating: 5)
Amazing service was super professional and respectful. I’m extremely happy and confident in the work that was preformed.

Review 57 (2024-02-08 - Rating: 5)
I scheduled an appointment for tomorrow morning and they called right away and offered me a time today to complete my job!!!! Prompt and professional. When Carl my technician arrived he was courteous and very professional. I recommend this business and I will definitely use them to cover ALL of my plumbing needs. Also would request Carl to perform my work again!!!

Review 58 (2024-12-15 - Rating: 5)
This was the best experience I’ve had in a longtime. The price was fair and the work was completed to my satisfaction. Great job. I will be using you all for my plumbing needs.If you are fortunate enough to get Tim Dumas, I promise, you will rarely get a chance to meet someone that pleasant in today’s world. He attended my needs with the speed of 1000 race cars. Thank you Tim.

Review 59 (2024-08-15 - Rating: 5)
Russell Bishop does an awesome job, . He is kimd, courteous and professional. Keep up the good work.

Review 60 (2024-02-29 - Rating: 5)
Excellent affordable service!! My tech was in and out in no time. He was friendly and very personable. He explained everything very thoroughly and dbl checked everything afterward. I am extremely pleased with the service and will be using Roto Rooter from now on.

Review 61 (2024-01-24 - Rating: 5)
I cannot thank Roto-Rooter enough for the care and professionalism weve experienced in fixing a leak in our main line that wouldve resulted in tons of money lost down the road. Mr. Jerry took great care of us, explaining every step of the way, and discovered the problem quickly. He replaced our main water line and added more to help prevent the issue again. He tried hard to keep our yard in tact which I appreciated. Theyve been in business for decades and theres a reason why! Mr. Jerry has over 30 years of experience so I felt like we were in great hands the entire time!

Review 62 (2024-03-20 - Rating: 5)
Roto-Rooter was able to send a technician out the same day I requested an appointment and the technician quickly resolved my plumbing issue. I was very pleased with the service. I would highly recommend and will use again!

Review 63 (2024-05-14 - Rating: 5)
Called Roto Rooter to fix the garbage disposal. Oliver came out and explained what was wrong and we needed a new disposal. He then went and got the disposal for us. The disposal had been leaking and he wanted to know if I wanted him to call the insurance side of Roto Rooter. I told him yes and he called and Andru came out to explain everything. The whole floor was pulled and the cabinets ripped out because so much water had leaked. I so appreciate Oliver asking me if I wanted him to call for Andru to come out to take care of everything!

Review 64 (2024-02-17 - Rating: 5)
Just used Roto Rooter for our plumbing needs in an older home. I can’t express what a wonderful job Austin did. He was very professional, polite and very knowledgeable. He went above and beyond to make sure our plumbing needs were met.

Review 65 (2023-12-05 - Rating: 5)
Austin Oneal provided the most comprehensive explanation of the problem that was going on with my water heater, ways to maintain its efficiency, and the work performed was done with care and professionally like it was being done at his home. I highly recommend him to complete any work needed at your home or business. Thanks Austin, I really appreciate the authentic customer service! Roto-Rooter you have an awesome asset on your team!

Review 66 (2023-11-08 - Rating: 5)
RotoRooter is the most professional plumbing service in the Midlands.I had an after hours emergency call; and was contacted back immediately. A technician was at my residence in 25 minutes. He was extremely professional, and diagnosed the problem as being a system wide utility issue; and despite this, he still cleared my line and made sure my home was clean and safe. The company contacted me back to make sure all had been done properly and to the highest satisfaction.

Review 67 (2024-01-30 - Rating: 5)
Preston, came evaluated the situation, told us what was needed, the cost, and when he could complete the project.He brought the materials, repaired everything and did not add any surprises on completion in cost.Preston was very courteous,Polite and a gentleman. I would highly recommend him and his company to anyone .!Great job!😁

Review 68 (2024-02-08 - Rating: 5)
When we got in a jam and needed a plumber quickly Roto Rooter was there and took care of the issue we had ( which left us with no water in the house). When Michael (Tex) arrived he was ready with solutions and had our home plumbing up and running in no time. Tex was very knowledgeable and gave us ideas for long term preventative solutions as well so we don’t encounter the same problem again. Thank you Roto Rooter and Michael. You saved our day.

Review 69 (2024-02-07 - Rating: 5)
Mr. Russel and Mr. Oliver didn’t leave my house until the job was done! They did an amazing job. They also fixed some of my old pipes under my house free of charge. I called them out because I had a main water leak in my front yard. They found the problem and fixed it. Thanks again. I will be using you guys again in the future.

Review 70 (2024-02-08 - Rating: 5)
Ive used Roto Rooter at many properties and always had nice techs. Carl though, he was next level with service and attention to detail. I 💯% will always request him! I appreciate you man!!

Review 71 (2023-09-08 - Rating: 5)
I was quite impressed with the plumber, Chris Williams and the promptness of Roto Rooter to address my service needs. Chris was very knowledgeable and answered all questions and concerns dealing with my water heater, including all options. He went above and beyond to make sure that we were satisfied with his labor and the product. I would recommend Roto Rooter and Chris for any other plumbing needs because of his character, knowledge, and professionalism.

Review 72 (2024-08-20 - Rating: 5)
Our technician, Russell, did an excellent job changing our kitchen plumbing from copper pipe to PEX.

Review 73 (2023-08-24 - Rating: 5)
Austin came to my help me with our OLD 92 water heater. Yes, I said 1992.He was very professional, and did not mind that I had to run around like crazy between my toddlers needs and my 4 dogs acting like fools. He took his time to explain everything to me, and made sure I understood it all. He was very likeable, easy to speak to, and took care of us in 30 mins. He provided us with an estimate and explained everything that would be done when we go through with the replacement when the time comes. I highly recommend Austin, and well be calling him back to us in the future to replace our old fogy water heater. Thank you so much Austin! Your work is appreciated!

Review 74 (2023-12-08 - Rating: 5)
I am so happy I called roto-rooter for my plumbing repair. My tech Austin was on time, and beyond helpful. He was honest and recommended what would fix my problem and save me the most money. In times where its hard to find quality and honest service, roto-rooter and its tech Austin went above and beyond my needs and expectations. I would recommend them to ANYONE in need of a plumbing services. Thank you again Austin, from me and my family.

Review 75 (2024-12-19 - Rating: 5)
They were great! Oliver and crew were very helpful with explaining what was happening and what they would be doing. They kept me at ease knowing the repairs would be done effectively and efficiently. Again, I’m very satisfied with them.

Review 76 (2024-03-03 - Rating: 4)
Oliver was very friendly and even helped me figure out where my water shut off valve was (I spent like 2 hrs looking for it only for oliver to find it buried under some leaves in 5 mins 🤣). Service was good. It was pretty expensive though - I just had a new wax seal installed on my toilet and it was like 380 bucks.

Review 77 (2024-03-05 - Rating: 5)
Carl came out and did an amazing job, going above and beyond helping us clear our clogged pipes! He is a very personable and respectful person, and we will definitely be doing business with him and this company again!

Review 78 (2022-08-06 - Rating: 5)
The Technician arrived little late but still within the time frame. He installed 2 toilets well. He did give us $100 discount which was great! He took the packed new toilet upstairs, unpacked, removed old one and hauled old one away. Same he did for the one downstairs. There was no leak and he did warn us of possible pipe break while installing as our house is old. But fortunately nothing happened and all went well. I definitely recommend Roto Rooter as I had pleasant experience with them twice. Before this they had installed my Kitchen Faucet well without any problems. They are truly professional at what they do..!

Review 79 (2023-07-05 - Rating: 5)
Absolutely the best! They came quick over this past holiday weekend and fixed my septic tank issues. They work very fast and they are very professional! I am most definitely keeping them on speed dial for any plumbing issues that I may run into in the future. I’m not using anyone else. Trust me, if you’re having issues with your plumbing, septic, or whatever, then call Roto Rooters. You will NOT be disappointed!!

Review 80 (2023-04-05 - Rating: 5)
April 2023 - Update Called Rotor Rooter to come out for another sewer back up. The receptionist was very friendly assured me someone would be out that afternoon. Jeremy and Kenny came out, both are very knowledgeable and honest about the issue and the cost to fix it. They are also very professional and respectful. Again, Rotor Rooter has very competitive and fair pricing. Rotor Rooter has a customer for life here. Very happy with their service.Feb. 2023 - Called Rotor Rooter to come out and look at a sewer backup problem in my home that another company was unable to fix correctly. The people at Rotor Rooter were very friendly and professional and sent a technician out that afternoon. The technician fed a camera into the pipe and showed me the problem causing the backup. He was able to get it cleared temporarily so I could use the bathroom that evening. He gave me a qoute for the repairs and took the time to set up financing for me, even though by this time it was late in the evening. Both the technician and the gentleman helping with financing over the phone, and already home for the day, were very accommodating. They took care of getting locates and were at my home the next morning to start the job. By the time I got home from work that afternoon, the repair was complete and the yard filled back in and graded. I want to give a big shout out and thank you to Jeremy, Oliver, Tony and Josh for such great work and professionalism. They took care of my problem, were respectful of my property and did a great job. Rotor Rooter has very fair and competitive pricing. They have a very satisfied customer and will always get my business anytime I need any plumbing services. I highly recommend Rotor Rooter for your plumbing needs.

Review 81 (2023-04-11 - Rating: 5)
I called the night before about a non-emergency leak and Chis Dial was able to help out the next morning. He quickly identified the problem and gave me an option to replace or rebuild. Then Chris completed the work in a timely manner with detailed notes on the invoice about what he did.I was impressed with the speed of their service and with the excellent communication from both the office and Chris. The leak is gone and sink is working perfectly!

Review 82 (2024-07-03 - Rating: 5)
They were prompt and very knowledgeable in their field. Once they found the problem it was repaired. We were very pleased with their pleasant demeanor and knowledge.

Review 83 (2024-05-21 - Rating: 5)
Great service. Russ the tech was great he explained everything he was doing in detail, and said a great job. Anything that I need in the future you can send Russ. Thanks for the great job.

Review 84 (2021-09-04 - Rating: 5)
We had the pleasure of having Chris and John for our technicians. Those guys were very efficient, professional and kind. I would not have wanted to work with anyone other than these guys. They were always there on time. They respected their work space by keeping things covered and protected as much as possible. Because of Chris and John, I have even more respect for Rotor Rooter. We will not get anyone other than Rotor Rooter to preform service for us and we hope to get Chris and John for technicians to do the job. Thanks so much for a great experience!!

Review 85 (2023-10-06 - Rating: 5)
I had an after hours plumbing issue, and of the three places I called, Roto Rooter was the only one who would come out the same night to help. They were incredibly efficient in getting my info and even drove downtown from Gilbert(!) at 9PM. They looked at the problem and helped me start an insurance claim the same night. Since then, the water mitigation guys (shoutout to Cayce) have been incredibly helpful and communicative throughout the process. I appreciate all their help in a far from ideal situation and would highly recommend them!

Review 86 (2021-05-22 - Rating: 5)
We had a problem with our bathroom being both stopped up on the weekend. We called Roto-Rooter and within 20 minutes they arrived. Jeremy Oliver was our plumber. He is incredible person. He identified the problem, told us the cost and what he was going to do. He was very professional and very knowledgeable about our problem. He was able to get one bathroom working and has scheduled a second appointment to get the other one fixed. Although it cost us quite a bit, it was worth the money. I would recommend this company but keep in mind that it is not going to be very cheap, but the cost is reasonable for what they did.

Review 87 (2024-05-06 - Rating: 5)
Tim was absolutely amazing! He really took the time to assist me with trying to find out if I had sewer service and if so who the service provider was. I was very pleased with his customer service.

Review 88 (2024-03-13 - Rating: 4)
I will give a great rating for courtesy and promptness however the cost was above what we paid in the past and I only used them for the estimate of $89. They were friendly, courteous and understanding without judgment.

Review 89 (2024-02-26 - Rating: 5)
The service responded quickly on a Saturday for an outdoor faucet issue. Austin ONeal was the service technician and he was friendly, knowledgeable and did nice job. I would call him again.

Review 90 (2023-10-13 - Rating: 5)
I used this service for burst piping and water damage under the floor and sink in bathroom. They were there very early and on time. Mr. La voy explained what was happening and how they were going to take care of the problem. Mr. Lavoy was very nice, respectful, and sympathetic. I was about in tears. He made us feel like we were special. He even explained that it’s going to take some time for the process. He immediately had Mr. Cacey Fleming to come and get to work. Mr Fleming explained step by step what he was going to do for us and not to worry. He was so nice, friendly, respectful, patient with us asking questions , and Senior citizen friendly. Mr. Fleming worked very good and hard. He explained each time. Thanks so much for such an outstanding service and company.

Review 91 (2024-08-29 - Rating: 5)
Austin was the best plumber I ever had. He diagnosed and fixed the issue like a true professional.

Review 92 (2024-12-23 - Rating: 5)
Great service! Came out same day.

Review 93 (2023-04-13 - Rating: 5)
Brian was our service technician who came early than the expected time of arrival and I was extremely happy for that. The issue was fixed and resolved (same day). I was very pleased and thankful for the time he spent checking all concerning issues I had as a plumbing issue. Overall a great company who can get the job done right.

Review 94 (2024-03-20 - Rating: 5)
Michael located our underground drainage problem very quickly with his camera and explained corrective action needed. Very satisfied with his visit. Will use this company again.

Review 95 (2024-02-21 - Rating: 5)
Dispatch got Russell with the Columbia office out to our place in no time. I talked to Russell a bit and he is a great guy and knew exactly what to do to get our issue sorted. He was in and out in a couple short hours and had us taken care of.

Review 96 (2023-06-02 - Rating: 5)
I gave them 5 stars only because of Kenny. My experience started out rough because we were having issues with our pool, which is not their specialty and I completely understand that. However after multiple technicians coming out and not being able to resolve the issue, Kenny immediately knew what he needed to do and was able to diagnose the problem within a matter of minutes. He came to my home twice to repair our pool lines and was thorough in his follow up to make sure that my pool was functioning properly.

Review 97 (2022-11-24 - Rating: 5)
Scheduling was quick and easy. Got me on a holiday weekend before going out of town. Great communication and arrived on time. Kenny quickly inspected my toilet and told what needed repair but also what was in good shape. Kenny did the repair quickly. Showed me what he replaced. Quick follow up from Rotor Rooter to make sure I was satisfied. Will definitely use again for my plumbing needs

Review 98 (2023-06-21 - Rating: 5)
Roto Rooter Plumbing company offers awesome service. 1 st experience with them, was the best. Brian and Johnny were friendly, professional, very helpful, and determined to get the job done the same day. Clean up neatly after.

Review 99 (2022-11-11 - Rating: 5)
The crew has been amazing. Josh and Anna came to our home and walked us through the process of what we were facing after a soft clog flood occurred at our home. They took their time with us, explained everything and even dealt with insurance claims to take the stress off of us. This has made a very stressful situation 10 times easier on us to have these guys who really do care and go above and beyond to get the job done.Editing to add the other staff that came through our home during our whole fiasco. First I want to start with Jo Jo. Jo Jo came in on a Sunday and fixed the initial issue that caused our flood. He was punctual, nice and a hard worker. He later came back for the additional problem we faced with an upstairs leak, and again walked us through what was happening and got us fixed up to hopefully have no more problems in the future.Then there is Casey and Kim. These two are the absolute BEST! I was so thankful for them. They became like family after spending over a week every day in our home cleaning up the mess that occurred! These two are what me and my husband refer to as the dynamic duo! They were the real MVPs in this process!Once again this whole company is top notch and one we will always call if needed in the future!

Review 100 (2024-08-23 - Rating: 5)
Austin was great-hard worker, wanted it done right and was pleasant and courteous.

Review 101 (2024-11-30 - Rating: 5)
Justin , kv , and cam did a great job and was very professional.

Review 102 (2024-05-28 - Rating: 5)
Oliver was very professional and arrived at the time give. It was nice to have that on a holiday and he had my hot water working in time to enjoy the rest of the day with the family.

Review 103 (2023-09-13 - Rating: 5)
Plumbing problems are no fun. This company made things easier. Much thanks to Chris Williams and Daniel Cassar who came in to do the needed work. They went above and beyond to resolve my plumbing issues. They are courteous and friendly. They kept me informed as the work progressed and answered all of my questions.Thank you very muchLisa Glover

Review 104 (2023-03-31 - Rating: 5)
Called them earlier that morning and was able to get a appointment scheduled the same day. They game me a time he would be there and they showed up on time. Kenny was very knowledgeable and professional with his assessment and explaining the issue and made sure that the job was taken care of. Will definitely use them again.

Review 105 (2023-07-06 - Rating: 5)
I chose Roto Rooter based on positive reviews. I had a toilet clog that I could not resolve myself. Additionally, I found a severe leak in a guest bedroom ceiling.I was extremely pleased when a plumber arrived about 1 hour after I called them. The clog was resolved quickly. A reclamation agent arrived and that’s when I found out the leak was extensive.Over the next 2 days my entire bathroom floor was removed. Additionally, the carpet in the bedroom was removed along with 1 wall of sheetrock & about half the ceiling.Multiple industrial dryers were placed to dry both rooms.Today, July 6th, a rep met my insurance adjuster at my house. Roto Rooter was prompt and thorough. It made the insurance claim process easy and worry free.I also want to compliment the phone representatives. I called a few times and each call was handled professionally. All my questions were answered.I highly recommend the Roto Rooter team; they were amazing. I felt very valued as a customer. If I have any plumbing needs in the future, I will definitely call them.

Review 106 (2024-03-19 - Rating: 5)
The service was great from the start. Meet and greet was great. Mr. Bishop was very professional and curious. The job was done in a timely manner. Thank you.

Review 107 (2023-07-10 - Rating: 5)
Had a morning plumbing emergency and the whole house got backed up. I have a family with young kids and couldn’t wait so I called rotorooter and they had someone out for us before noon. I worked with Brian - this guy is the real deal. He kept me up to date with everything going on and made sure I knew what the cost range would be. There weren’t any surprises with the job and I gotta say that Brian is a hard worker. It was hotter than a tin foil sweater outside and this guy dug up and replaced a sewage pipe filled with roots that was causing the backup. Give the guy a raise!

Review 108 (2023-03-05 - Rating: 5)
Brian showed up on time after the office called to let me know he was on the way, which I appreciated. He explained the process and diagnosis in a way I understood and then fixed my sink issue promptly after I approved of his work estimate. Will use Roto-Rooter for all of my future work!

Review 109 (2023-06-08 - Rating: 5)
Kenny was awesome. He explained everything step by step as the service went on so at no point did I ever feel like I was in the dark. Everything was explained in great detail so that we could have a better understanding of what we were seeing and just all around respectful professional top notch service.

Review 110 (2022-09-03 - Rating: 5)
We were fortunate to have gotten Michael (Tex) as the plumber and let me just say you sent out the best of the best. He was a Godsend to us. Thank you for your service and thank you for sending out the best professional and courteous employee you have. Thank you again. A holiday weekend and he was here on a Saturday and did an outstanding and honest job. Highly recommend Roto. Rooter.

Review 111 (2023-10-13 - Rating: 5)
John was great! Very professional and helpful. My issue was inspected and they were able to give me a couple solutions. Roto rooter will be my go to for plumbing needs.

Review 112 (2022-12-07 - Rating: 5)
Johnny arrived on time and fixed the leak in no time at all. The service fee was very reasonable. I truly appreciate Johnnys courteous and professional manner. I would definitely call Roto-Rooter Plumbing again.

Review 113 (2021-04-21 - Rating: 5)
Macon came to our home at 2 am to help us turn off the water after our pipe burst. He helped us by telling us we needed to file to insurance and then waited patiently while we got in contact with them. He was a joy to have in our home at such a troubling time. He a as calm and answered all our questions and was very knowledgeable and professional. He returned the same day with Austin to remove our tile floor and was extremely considerate of our two kids. They paused the jackhammer while we gathered ite.s to take our youngest with Autism to another location so he wouldnt be overwhelmed. They worked fast and with amazing efficiency and answered every question we had along the way. They even sent out Jeremy to walk with our adjuster to better explain things. Once the floor was removed and dry They came in and cleaned my entire kitchen. This team is amazing. I cannot recommend them enough. They will be my number one go to and recommendation from now on.

Review 114 (2021-10-11 - Rating: 5)
We noticed a back up in our sink. Technician Sage H (#0277) responded quickly & got here right away. He wore shoe covers and checked several sinks and drains - not just the one with the problem. He asked questions to understand our issue and determine when things were slow draining. The thing I was most impressed with was how thorough he was in explaining things to me and in answering all my questions. He broke things down into everyday terms instead of using plumbing terms and gave simple examples that helped me really understand what his diagnosis was. I didnt feel like I was being sold things or services I didnt need and I felt he was earnest in his research and repair. I asked him to call my spouse to discuss one of the issues and he did without hesitation. I wouldnt hesitate to call Roto-Rooter again and will request Sage if we ever need a return visit. Excellent job! This technician has very good communication skills and we appreciated him and the work he did. Thanks!

Review 115 (2022-02-07 - Rating: 5)
I have now called Roto-Rooter twice and both times I have had an amazing experience. My tech on both trips was Jeremy Oliver and Jeremy could not have been nicer and faster in identifying the problem and fixing it promptly. I would highly recommend this company, and specifically Jeremy, to anyone with a plumbing emergency. They have the small business mentality and kindness with the capabilities of a bigger company. Perfect combination in my opinion!

Review 116 (2023-12-06 - Rating: 5)
Being disable and in a wheelchair, the service manager Layton McCroan was amazing kind and very understanding and fixed my bathroom backing up into my shower, at a price that I could afford. I highly recommend Roto-Rooter

Review 117 (2019-09-16 - Rating: 5)
John did a great job, was quick, professional, and explained his work before and after to put us at ease and everything worked without a hitch! Was happy about the appointment timing too, they worked with us to make sure we knew when they were coming and that someone would be home. Very satisfied and would recommend! Great job John and Roto-Rooter!

Review 118 (2024-05-14 - Rating: 5)
Excellent experience, David was top notch, communicated well and found the root cause. Very economical solution. Highly recommend and will use again.

Review 119 (2024-01-27 - Rating: 5)
Austin showed up early, was professional, polite, and fixed our problem. Cleaned his work area, and was a total pleasure to work with. I will be asking for him by name for further visits.

Review 120 (2022-11-30 - Rating: 5)
I would recommend Tex & Chris anytime to address any of my plumbing issues. They arrived on time in uniform greeted my husband and I with the upmost respect. They were very knowledgeable about my repair needs. Thank you Tex & Chris for allowing me to be able to have a functional shower.

Review 121 (2023-10-20 - Rating: 5)
Jake and Brooks were the best water team to help me with my home! Very professional and accurate with every detail! I look forward to working with them in the future! Thank you Rotorooter!

Review 122 (2022-08-17 - Rating: 5)
We just moved into our new house and had a sewage back up. Darnell came out and was helpful, knowledgeable and professional and got our drains cleared. Following Darnells recommendation, we had a follow up appointment, that was serviced by his co-worker John who was the epitome of professionalism and completed the repairs quickly. I will never use any other plumbing service.

Review 123 (2021-02-05 - Rating: 5)
I setup an appointment online and before 8am, Roto Rooter responded and sent their guy out and was here before his arrival time. The repair guy was friendly, informative and did a great job doing his work. Very professional business! I highly recommend them and will use again in the future, if the need arises. If I could give 10 stars, I would! Thank you for the fast and friendly service!

Review 124 (2023-03-13 - Rating: 4)
The toilet was not repaired after the first visit. Was told Id have to pay full price for a second visit. Contacted the corporate office and received a call from customer service. Lisa was very helpful. The toilet was repaired at no additional cost, the technician that was sent out the second time was very knowledgeable and kind and we have had no problems since.

Review 125 (2021-12-06 - Rating: 5)
My experience with Roto-Rooter was top notch across the board. I was able to easily set up an appointment for service, the dispatch caller was polite and efficient, and the technician was on time. When the technician, Jeremy Oliver, arrived, he was polite, quickly assessed the situation, was upfront about pricing, and completed the service without issue. I would recommend Roto-Rooter for all sewer needs.

Review 126 (2022-09-12 - Rating: 5)
Josh Steele at Roto Rooter made my water mitigation process so easy!! He helped me understand each step of the way, even helping me with the insurance claim and was literally on call 24/7. He cares about his clients and his business!! Finally getting my home back after the water damage is so relieving!

Review 127 (2024-02-13 - Rating: 5)
On 02-04-24,my pup accidentally pulled my plumbing loose,water was going everywhere,and I was losing my mind.Enter David from Rotor Rooter.A Marine veteran and consummate professional ,he explained everything that had happened, what needed to be done to fix it,and how much it would cost me.Efficient and expeditious are adjectives that do not give him enough credit for the service provided.He had my issue resolved in under 3 hrs.Upper Management needs to promote him and give him a raise.Job Well done Sir!

Review 128 (2024-01-05 - Rating: 5)
The plumbing tech, Mr. Austin, was very thorough and explained the process, fees and warranty in detail. It was a quick turn around in getting help and Mr. Austin was on-time and a very professional.

Review 129 (2022-02-18 - Rating: 5)
I called and received an appointment time . The technician, Mr Robinson came earlier than appointment but Roto Rooter called to receive approval to come early. Mr Robinson came in, assessed the situation and gave an estimate at the beginning. He explained what steps he would need to do and asked if I wanted him to proceed. As Mr Robinson became aware of further repairs were needed he advised me of what additional steps he would need to do. He received permission to continue and he gave me the new estimate. I am thankful I now can use my plumbing. Flushing a commode never sounded so good.

Review 130 (2022-09-20 - Rating: 5)
The service technician was on time professional. I really enjoyed getting to talk to michael. He was very knowledgeable about the inspection he provided. He gave great recommendations about how to fix the problems and the cost of what the repairs would be. Definitely going to be reusing them in the future.

Review 131 (2023-11-23 - Rating: 5)
I am so grateful for Roto Rooter! I had a pipe in my yard burst tonight and they came out and fixed it quickly- on the evening before Thanksgiving! I’ll be loyal to them forever.

Review 132 (2023-03-26 - Rating: 5)
Jeremy was awesome! He came out in the rain on a Saturday to help me fix my drainage issues. He was honest and gave his professional advice to find the best solution for my home. I truly appreciate him! Thank you again for all of your help.

Review 133 (2023-05-11 - Rating: 5)
I had a very pleasing encounter with Josh Steele. He was very professional and courteous.He assisted me with the paperwork and continue to provide me with the service I need. I thank him and appreciate his dedicated service.

Review 134 (2021-06-22 - Rating: 5)
Roto-Rooter was most responsive in helping me with the water pipe leak under my kitchen sink by sending me some great employees. The plumber, Jeremy Oliver, was most helpful, courteous, professional and timely. He explained the problem thoroughly and even though we knew there was going to be an extensive reclamation and renovation project involved, he ensured I had reliable water service to my sink and dishwasher for the next few days until the water cleanup service people would arrive to take out the cabinets and strip the floors to be dried. Macon Branham was very helpful in describing the cleanup service and helped me with all the necessary paperwork. He, too, was very courteous, professional, and knowledgeable in helping me understand the entire process. The floor stripping team, headed by Mark and assisted by Dee, were terrific, too. They came on-time, and were quite efficient in setting up the fans and dehumidifiers after they stripped off the floor and removed the damaged cabinets. Mark explained everything to my satisfaction and the two of them were quite cooperative and understanding of my needs. Roto-Rooter rates an A+ in my book after this experience. The company has turned my bad experience into a positive one with their quality service by great employees. Thanks so much!

Review 135 (2023-05-12 - Rating: 5)
Called after 5 pm on a Tuesday and they came Wednesday morning to fix the clogged kitchen sink. Offered advice on keeping sink from clogging and told us about a cleaning product to use on the drain that will help sink from being clogged. Very happy with their service, timely response and knowledge. Highly recommend.

Review 136 (2021-08-18 - Rating: 5)
Sage Hines came out to help reinstall my garbage disposal that had come loose from the sink. Very thorough, polite, and helped to correct some other plumbing issues too. I know my husband is thankful he did not have to try to figure it out. Plus Im grateful for the quick response so I could use my kitchen sink. I called at 8 and he was here around 9 or 9:30. You dont realize how much you use it until you cant. Thank you! Would highly recommend!

Review 137 (2022-05-12 - Rating: 5)
Jeremy and Jake did a great job detecting and address the problems we had at our home. They were timely in our consultation, during the job and did great work. They were direct about the problems and cost involved and quickly worked to fix. Thank you for your top notch service.

Review 138 (2022-12-02 - Rating: 5)
Jojo was very professional and informative. Another plumber had diagnosed a rooftop vent clog which they could not repair so I contacted Roto rooter. Jojo believed my toilet flushing issue was due to a sewer clog, rather than venting. This he confirmed with a camera showing a clog at the citys line. Now waiting for city technician, but greatly appreciate Jojos knowledge and ability to properly diagnose the issue. I, now, have a new plumber, forever.Update, 2nd time in 1 week, I had a new issue. This time stopped up toilet that I couldnt resolve with a plunger. Many thanks to Karen for going the extra mile to find a technician to come very late in the afternoon. Many thanks to Jeremy for his prompt arrival. They saved me from having to dessert my cat and check into a hotel for the night. So happy to have found a new forever plumbing company.

Review 139 (2021-11-26 - Rating: 5)
Chris came out—on Thanksgiving Day, of all days—and helped solve an issue that sprung up on me with a couple of the toilets in my house. He was extremely professional and patient during the process, and clearly very knowledgeable about his job, as he took the time to explain to us what was going on, what needed to be done, and what he could for us. Hopefully I won’t have future problems with my home, but if I do, I trust Roto-Rooter and will try to request Chris again specifically.

Review 140 (2021-12-30 - Rating: 5)
Im very pleased and satisfied with the services I received today by Roto-Rooters plumbing tech Jeremy Oliver. He came in a timely manner, which I appreciate bc I had to work. But most of all, his vast knowledge of my plumbing issue along with a better solution to fix the problem was impressive! He was able to fix my issue same day and very quickly with no interruption to our lives at home. He cleaned up after services were rendered and installed everything the way it was. I 100% recommend Roto-Rooter to fix you plumbing needs. Jeremy Oliver did such an amazing job, ASK FOR HIM when you call. You wont be disappointed. Thanks Jeremy! Thanks Roto-Rooter!

Review 141 (2024-07-18 - Rating: 5)
Technician went above and beyond to diagnose and service the issue, and did it on a Sunday. Much appreciated!

Review 142 (2023-05-24 - Rating: 5)
My initial interaction with this company was not favorable. I paid for a service that went bad 3 days later. When I reached out to the Service Guy, he stated that I had to repay ($600.00) if I wanted them to come out again! This was unacceptable to me. I went on BBB and filed a complaint against Roto-Rooter. On the SAME day I received a call from the CS Manager who handles customers complaint, Ms Lisa. When I tell you that LISA is TOP NOTCH. BELIEVE IT. She had Chris, Brandon and Kenny to come to my rescue. With 2 of my 3 bathrooms, washing machine and 2 showers clogged, I was in distress, upset, sad, depress and angry at the situation..... ALL 4 OF THEM WORKED COHESIVELY TOGETHER TO GET ME UP AND RUNNING. CHRIS WAS EXCELLENT AND PATIENT. BRANDON WAS INFORMATIVE ABOUT WATER RESTORATION AND KENNY....KENNY USED ALLLL OF HIS 30 YEARS KNOWLEDGE TO FIX THE ISSUE ...HE WAS AWESOME WITH HIS SKILLS. THANK YOU GUYS SO MUCH. MY DAUGHTER IS HAPPY SHE GETS HER BATHROOM BACK NOW. I WILL USE YOU GUYS AGAIN FOR MY JETTING NEEDS.

Review 143 (2021-09-06 - Rating: 5)
It was super easy to schedule an appointment online and I received a call to confirm quickly. Jeremy Oliver was my technician and he was on point! Figured out the problem quickly and was able to get me a quote for another future project. He was professional and the pricing is reasonable.

Review 144 (2023-06-12 - Rating: 5)
Brian helped me after a pipe started leaking in my crawlspace. I could hear the water running and see the bricks getting wet. I was panicked! They responded quickly and gave me a fair price and excellent service. I am so grateful for their help!!

Review 145 (2022-08-20 - Rating: 5)
I was so thankful for Chris! He came at night to fix my outdoor well leak. He came right away, and had the problem fixed quickly. He was very polite and knowledgeable. He did a wonderful job, and I will definitely use he in the future.

Review 146 (2021-03-06 - Rating: 5)
The Roto Rooter guy was really nice, having a very pleasant and professional attitude. He was able to fix all of my plumbing issues, and thoroughly answered all of my questions, and gave some very good insight about my plumbing issues. I was very well pleased with his service.

Review 147 (2021-05-12 - Rating: 5)
Our office in Columbia was having plumbing issues that a few other plumbers were not able to diagnose. I called Roto Rooter and Tim arrived roughly 40 minutes after I called for an emergency. Tim was very polite and clearly communicated with me what we were up against when he discovered a root intrusion in the main sewer line. When he realized the problem was bigger than anticipated, he immediately called me and let me know we needed to have the sewer line jetted and provided photos for me. He went the extra mile for me and communicated what needed to happen with their office and helped get us on the schedule for the next morning. I needed to call him a few times while he was onsite and after he left with questions I had. He always answered my calls and questions. Tim offered great customer service and represented himself and his company very well, I was very satisfied with the level of care and attention we received to get this issue resolved.

Review 148 (2021-08-30 - Rating: 5)
Sage came out twice. The first time he came by he looked at our plumbing problems and gave us different quotes for US TO CHOOSE. He came the second time and finished everything in less than 3 hours. He was considerate to our mandate for a mask and wanted to make sure we were happy before he left. We did have to call again and he came to fix that issue quickly. Thank you Roto-Rooter.

Review 149 (2023-04-16 - Rating: 5)
Noticed I had a water leak somewhere and had someone come out who was unable to find it. I called Roto Rooter and within an hour they had someone here. Jeremy Oliver wasn’t even here an hour and he was able to find the leak and fixed it. He was very kind and got right to work. I definitely recommend Roto Rooter.. especially Jeremy Oliver.

Review 150 (2023-07-27 - Rating: 5)
I used Roto Rooter after having 4 other companies come out to my home and couldnt figure out why my hot water heater wasnt working. Brian Hensley came straight out and had the hot water working within an hour. I will NEVER call another company. This will be my forever go to company. Thank you Brian!!

Review 151 (2022-02-09 - Rating: 5)
Justin Bishop is hands down THE best technician Roto-Rooter employs!!! He is friendly, respectful, knowledgeable, and efficient! He did his job SO well, he helped me to appreciate and get excited about being able to wash my dishes again.Justin has set the bar by exemplifying what Im now certain is the high standard Roto-Rooter must expect from all of their technicians. With that being said, his name is the only one I would request being attached to my file going forward.Id like to also give a little shout out to the new tech that assisted in my repair, Oz. If he continues to shadow Justin, Im confident he will be good too.I have already told everyone I know about my experience. Writing this review now affords me an opportunity to share with people I may not know...REQUEST JUSTIN BISHOP when you call Roto-Rooter!!!

Review 152 (2023-05-16 - Rating: 5)
Chris A. did an incredible job! That service call was textbook of what Id expect in terms of professionalism.Chris was very knowledgeable, answered all my questions, and was easy going.Id recommend him in a minute!

Review 153 (2021-02-20 - Rating: 5)
Had a late night backup from under our toilet and gallons of water on our floor. Had a technician out promptly and he got the problem fixed. I have had prior bad experiences with another plumbing company not listening to my concerns and assuming they knew the issue and were in and out in 5 minutes without fixing the problem. This tech was out for nearly 2 hours, asked questions, and listened to my version of events. You guys are awesome and I will definitely use your services in the future, although I hope not to have to! 😀

Review 154 (2023-04-26 - Rating: 5)
Layton and Bryan, AKA Boston, were cordial, professional, and punctual. Today, Tuesday, April 25, 2023, the two plumbing maintenance technicians troubleshot a malfunctioning private residential sewage ejector pump. Subsequently, the old unit needed to be replaced. The technicians installed a new sewage ejector pump with a grinder. During the entire repair, they walked me through the complete process of what was being done. As someone that does not perform this type of work, I left the experience with more excellent knowledge and appreciation for the men and women that perform such tasks on a daily basis. Thank you, Layton, Bryan, and Roto-Rooter Plumbing & Water Cleanup!

Review 155 (2022-11-23 - Rating: 5)
These guys are the best. Absolutely awesome and I’d even recommend to my dang mom! Friendly, professional, knew exactly how to deal with me - though I hope I don’t have to, I’d absolutely go with these guys again. Blessed to have a great crew do great work.

Review 156 (2022-07-06 - Rating: 5)
Jeremy was a wonderful technician. He was professional and quickly diagnosed the problem. Was able to get the part needed to fix the tank. We had the water back on and he also showed me why I was having a problem with the pressure. Quick easy fix and water flowing better. Thanks!

Review 157 (2024-06-25 - Rating: 5)
Thank you for your service Mello was great knew what he was doing told me the problem and corrected it thank you Mello I have another job in a couple of months and I would like Mello to be my technician to manage the job thank you again Mello see you than

Review 158 (2022-05-03 - Rating: 5)
Jeremy Oliver completed 3 services for my home and I am pleased with the results. He communicated best practices for the work I needed. Thank you Jeremy.Update: After leaving, my toilet was still leaking, the piping under the sink was not glued causing it to leak, and the refrigerator cord he replaced was leaking because he didnt use teflon tape. (All 3 services cost ~$1,000.) After 2 other plumbers came to my house eventually the owner had to come and fix everything himself. I would not recommend Jeremy Oliver. He told me he had 30 years of experience and I believed him at first but after seeing the mistakes he made led me to believe he is not a master of his skill. I initially did the review bc of some promotion the company was doing. Overall, im happy the ordeal is over and the owner apologized and fixed what I initially paid for.

Review 159 (2023-09-30 - Rating: 5)
Thank you Chris! He was prompt, knowledgeable, and professional. The job was to remove two toilets. Then install new toilets. I was very pleased with his work and the price.

Review 160 (2019-09-26 - Rating: 5)
I would like to say that Bryan showed nothing but GREAT customer service and professionalism when helping me with my services. Even after the fact, he was extremely patient and understanding when it came to making my payment and providing me with expert knowledge. What great customer service he has and an even better company to assist you in your plumbing services! Thanks again Bryan as well as Roto Rooter for making my experience the best experience it could have ever been!!

Review 161 (2022-03-03 - Rating: 5)
We had a small but growing leak in our front yard. Upon calling to make an appointment we were delighted they could accommodate us so quickly (same day yall). Our technician, Johnny Gentry showed up diagnosed the problem and fixed the leak within an hour. He was courteous and professional. We will definitely use this company in the future for our plumbing needs. Thank you.

Review 162 (2021-03-18 - Rating: 5)
I called Roto Rooter after we found water dripping from our ceiling and puddling on the floor. They were very responsive and the on-call water mitigation team was at our house in less than hour. Mark thoroughly explained the damages and the approach he would take to fix it. He even took the time to explain the detailed paperwork and answer all of our questions even though it was well past normal business hours. The plumber, Chris came by the next morning and addressed the leak. I am very satisfied with the work they have done and will definitely reach out to Roto Rooter of West Columbia for any other plumbing needs.

Review 163 (2023-04-05 - Rating: 5)
They were quick to respond to my online inquiry and arrived quicker than expected. I have a very busy home with little ones running around, yet the technician was professional, friendly, and got the job done very quickly. Would recommend to anyone, and will certainly use again if needed.

Review 164 (2021-07-06 - Rating: 5)
Chris came on time and was very polite and understanding. He worked with us and helped us figure out the issue and solution. I highly recommend them. They have an amazing worker And is lucky to have chris. He takes such pride in his work and I would most definitely use their services again! Thank you so much

Review 165 (2024-10-02 - Rating: 5)
Tex was knowledgeable and helpful and did want was needed quickly.

Review 166 (2024-12-11 - Rating: 5)
Nishan was the best plumber I have ever used!

Review 167 (2023-12-08 - Rating: 5)
Leyton McCroan and Carl Youney are awesome! They encountered what Leyton called, his top five in 30+ years most difficult scenario in our 1940s home. They stayed with the problem through three visits completing the work and saving us money from a worst case scenario estimate. Commitment and expertise like this are invaluable when drainage stops!

Review 168 (2022-03-04 - Rating: 5)
BEYOND DISAPPOINTEDWe have been loyal customers for years! Recently, started having problems with the main line, and called RotoRooter. The technician came out and (without even looking) asked for $450. When we paid, he used his machine to clear the pipe two times and said that he believed the problem was NOT solved, and that they couldn’t do anything more than that. He refused to do the clean more than He charged us $450 in advance KNOWING that he won’t resolve the issue. That’s a RIP OFF! When I called to complain, they just brushed me off. Will NEVER use their services ever again.

Review 169 (2021-04-04 - Rating: 5)
Justin was very professional throughout the entire repair. He was patient and took the time to explain in detail what needed to be done regardless of the many questions that were asked. Justin went above and beyond to ensure we received quality service with compassion. We will definitely use his services in again.

Review 170 (2020-01-15 - Rating: 5)
David S. was responsive, friendly, and extremely helpful. He helped me make the right decisions on replacing and relocating my water heater. His great customer service kept me calm in a stressful situation. He went above and beyond the typical service call. I highly recommend Roto-Rooter!

Review 171 (2022-05-01 - Rating: 5)
Hunter was the technician that came to my home. He was very professional, clean cut and courteous. He had the task, to explain the company’s policy of charging me to replace my dishwasher they pulled out for water restoration (Hunter wasn’t t among them).Though I could not conceptualize having to pay to have my dishwasher put back in place, Hunter was empathetic and indeed maintained professional etiquette.Some company policies are drafted without the thought of building Clientele

Review 172 (2022-03-28 - Rating: 5)
Jeremy Oliver did a great job today. He was professional and very informative. I had a leak that was from the apartment above, so he explained to me exactly how and why it was happening. He didn’t rush through the job at all, he took his time and made sure everything was done proper. Also, after he finished he cleaned the work area. The leak was an ongoing, aggravating issue, so I’m glad he was able to stop by and do a good job. Thanks!

Review 173 (2023-03-12 - Rating: 5)
I didnt get the guy name, but he was very helpful today. My kids mistakenly slipped and broke the handle off that cuts the water on and water started shooting out of that thing like a rocket. I thought they had done broke a pipe or something! Luckily our maintenance guy called you guys. The guy who came out was cool. He explained what all he had to replace and he had it fixed and back running like new in a jiffy. Thanks

Review 174 (2024-05-14 - Rating: 5)
David took the time to explain what was wrong and what was needed to fix the problem. I really appreciated the extra time he took to make sure I had all of the information to make the best decision.

Review 175 (2017-11-29 - Rating: 5)
Great experience with Roto-Rooter. Communication from front office to the technicians was great. Tech came out on time and quickly was able to diagnose source of our problems. He explained the process of the repair, but never over-promised and let me know that there could be more issues as he dug deeper. But he gave me sound advice that he would fix the more likely culprit before getting into more expensive repairs. He was honest and was not trying to upsell anything. I couldnt ask for better communication and professionalism. I will definitely use Roto-Rooter again!

Review 176 (2018-06-06 - Rating: 5)
Aaron came out to fix our sink plumbing at 9pm at night. He was very professional and helpful. He was able to do a quick fix, so we could have water. Then quoted us a very reasonable price for plumbing the whole house. We had so much rust in the pipe you cant even see through it. Thanks again for all the help. I would recommend to everyone!

Review 177 (2022-10-30 - Rating: 5)
Tex saved the day! Although my home warranty with American Home Shield failed me drastically, Roto-Rooter came out on this rainy Sunday and got us right within hours after I contacted them. I’d truly recommend!

Review 178 (2021-04-13 - Rating: 5)
Water restoration. The crew did a great job. Austin and Macon were the two crew members that worked on this job. They were both very professional, friendly and knowledgeable. They were quick to answer any questions I had. I hope that I won’t need this service again but if I do, I will definitely call Rotor Rooter and ask for these men.

Review 179 (2021-08-26 - Rating: 5)
We chose Roto Rooter to install plumbing for our new bathroom. Jeremy Oliver was our plumber who completed the install. He came promptly, and was very thorough in the explaination on the process. We noticed right away that Mr. Jeremy was humble and honest. We knew we were in good hands from the start, and boy were we right! Excellent job from start to finish. He is an asset to your company. We highly recommend Roto- Rooter and will be back with any plumbing needs.

Review 180 (2021-03-23 - Rating: 5)
I have the most pleasant experiece with Jeremy and JC.. they both made sure that I was informed and new what was going on with my bursting water pipes. Their services was outstanding and Jeremy was super outstanding and understanding. I will recommend any and everyone to Roto-Rooter and asked for either one of these guys to come and help you with your plumbing problems. And when I never further work done I will only deal with Roto-RooterThe water restoration team Austin & Macon was great as well. Austin went above and beyon to make sure I understood about the water drying undering the house and Macon made sure everything was clean before they left my home. Thank you Roto-Rooter team for the excellent work

Review 181 (2020-06-27 - Rating: 5)
Paul from Roto-Rooter was great! He’s my plumber as long as he’s in the business. Knowledgeable, professional, and takes his time to explain the problem and just overall does great work. I highly recommend him. I work for a company that does business with just about every business in the area and Roto- Rooter is my recommendation. I’ll will go out of my way to recommend them. Roto- Rooter, this man is a gem. Ladies, this company won’t try to rip you off. Thanks again for coming through for me in a very stressful time for me.