Cool Care Heating, Air, Plumbing & Refrigeration

Photo of Cool Care Heating, Air, Plumbing & Refrigeration

Located in Columbia, South Carolina

Address: 3102 Bronx Rd, Columbia, SC 29204, United States

Phone: +1 803-772-7715

Rating: 4.7

Services

  • Wheelchair-accessible entrance
  • Repair services

Categories

  • Plumber
  • Air conditioning repair service
  • Heating contractor
  • HVAC contractor

Photos

Latest Fire Recovery & Restoration Services

Comments

  • Review 1 (2025-01-03 - Rating: 5)

    I would definitely recommend using Cool Care, they are professional, honest and always on time. Brandon R is a great technician. Hes very thorough and will always work to find a fix, no matter what the issue is.

  • Review 2 (2024-08-30 - Rating: 5)

    I called Cool Care on a Friday morning with a potential cooling problem that would shut off my AC unit on a 90 degree day. Did I mention it was labor day weekend too? They scheduled me with the very capable Matt and he was at my house by 1pm. He took care of my issue and I couldnt be happier or more comfortable! The scheduler was super nice too. All around a great experience! Call...you wont regret it!

  • Review 3 (2024-11-26 - Rating: 5)

    Derek from Cool Care came out to fix a couple of issues with my toilets. He was courteous, professional, and really know what he was talking about. He had twenty years of experience! He took extra care to avoid any damage to our property by turning off the water and wearing covers on his feet. He made the repairs and even gave me tips about how to do my some repairs to my RV. Super friendly and awesome service. Thanks Derek!

  • Review 4 (2025-01-02 - Rating: 5)

    This company is simply amazing. Professional, friendly and very knowledgeable. I would definitely recommend them to any and everyone. Paul Barfield was a big help to our low temperature issue.Dr. Tracy Washington

  • Review 5 (2024-12-12 - Rating: 5)

    Great service! Repair technician Gage Creech was very thorough and knowledgeable. He presented well and is professional. Recommended appropriate repair items. Did not attempt to upsell and was not pushy. They had a quick response time when I requested someone to come out to evaluate my problem. They were able to schedule an appointment quickly. A pleasant overall experience.”Tom McLean

  • Review 6 (2024-10-10 - Rating: 5)

    Ari from Cool Care did my inspection today. He was conscientious and thorough and he explained every step. He found and repaired a defect that was causing a leak. I am grateful for Cool Care technicians like Ari and I am always impressed with the company’s communications.

  • Review 7 (2024-11-12 - Rating: 5)

    Excellent experience with Cool Care and my technician Brandon Rehill. He arrived on time for the scheduled maintenance and also had time to troubleshoot a separate issue we had with the heat. He explained (not mansplained) the problem and showed me pictures and videos of the issue. Brandon was very polite and wore booties when working so as to not dirty my floors. This is my second interaction with this company and I would highly recommend them for any of my HVAC problems.

  • Review 8 (2024-12-13 - Rating: 5)

    A cold snap hit and we had the heater motor go out in our unit. Scott came out within 20 minutes of calling the company after 6pm. He was able to diagnosis the problem but the fix required a part and he wasn’t sure we would have it until the next day or two. He was back the next day with the part and not only installed the replacement part but put a surge protector in to protect it and keep us warm going forward. Scott was great, he answer all my question about how to prevent it from happening again and how to basic maintain the system ourselves. He even rolled my trash can up the driveway before I could get to it and apologized for having to go in and out the front door so much (there was nothing to apologize for because it was probably same temperature on both sides of the door). Honestly a great service, and quick turn around to get our heat back.

  • Review 9 (2024-12-30 - Rating: 5)

    Gage was out technician. He was knowledgeable, friendly, and efficient. He did a great job and gave us very useful recommendations to improve our HVAC unit. Thank you!

  • Review 10 (2024-11-16 - Rating: 5)

    Brandon Rehill was an excellent technician. He was thorough and explained everything to me as he went. I will be using Cool Care again to service my HVAC system.

  • Review 11 (2024-08-02 - Rating: 5)

    Josh and Michael are very professional and assess issues in a timely fashion. They both coordinated with my landlord and were very fast diagnosing the issue and providing him quotes. I felt bad because my landlord kept them on standby and they ended up having to leave to another job because he never responded back to them. Overall I highly recommend Joshua and Michael. Michael came out first diagnosed everything and called Joshua to check it out as well. Very great and timely! Michael was actually early to his appointment!

  • Review 12 (2024-07-19 - Rating: 5)

    Brandon called prior to his arrival and was very professional and courteous. He clearly explained the discrepancy with my HVAC and provided the solution and costs upfront. He is very knowledgeable and we are so grateful for him fixing our problem. As a professional handyman myself, I will recommend him and your company to whomever needs your service.

  • Review 13 (2024-12-06 - Rating: 5)

    Derek was great - he took care of the immediate concern and explained his recommendations for fuller repairs. He was very courteous and worked efficiently.

  • Review 14 (2024-08-29 - Rating: 5)

    We moved to Lake Wateree 4 years ago. The first time we had an issue with our air conditioning, we called Cool Care. They came out in the middle of summer within 48 hours of receiving the call. They fixed the problem immediately. Within the last 15 months we have had to replace the entire unit. Brandon Rehill was our technician from start to finish. He is the one to perform the routine maintenance and we request him when we have questions or issues. We have been very pleased with the level of service we receive from Cool Care and especially Brandon!

  • Review 15 (2024-08-29 - Rating: 5)

    Matt does an excellent job helping me out whenever my AC or heat has problems. I have recommended Cool Care to friends and everyone who ends up using them, including myself, is pleased with the results

  • Review 16 (2024-08-13 - Rating: 5)

    Derek was awesome today! Got our system up and running in less than an hour. If you don’t have a surge protector for your HVAC system, get one today!!! It is definitely worth the money!!

  • Review 17 (2024-09-18 - Rating: 5)

    Great experience! Thanks to Brandon for providing exceptional service! Came out for regular maintenance visit, but stayed to take care of recommended service. Fully trust these guys and their attention to detail. Thank you, Cool Care!

  • Review 18 (2024-12-27 - Rating: 5)

    Jeff baker had excellent customer service skills and he’s a great educator on his ability to teach his knowledge on troubleshooting what could be actually wrong with the status of our hvac system. He’s awesome!Always has such professionalism and a great person for help.

  • Review 19 (2024-09-26 - Rating: 5)

    Brandon from Cool Care is a very good and very professional. He explained a lot to me about my heating and cooling unit. Taking time and his work is outstanding 👏.

  • Review 20 (2024-07-11 - Rating: 5)

    Matt was extremely informative and gave the best service.We look forward to working with your company and so very glad I ran into Kenny at the dumpster that day and he gave me his card as we were in need of service contract for Trane units!The advertisement on the truck is the best and so glad I saw this that day.Have a wonderful day and thank you for your help!!!Lynn Bennett

  • Review 21 (2024-11-25 - Rating: 5)

    Matt was extremely polite and knowledgeable. He relayed clear information about the maintenance he did to my unit and did everything in a timely but through manner.

  • Review 22 (2023-06-01 - Rating: 5)

    Just wanted a preventative maintainance check ran on my 2 exterior units to be ready for summer. My tech was Jeff Baker and he was absolutely brilliant. Spent about 1.5 hours outside with units. Checked everything and even cleaned units. Had a bad capacitor and he walked me thru process he used to determine issue. Then spent another hour in basement with furnaces checking everything. Extremely professional and I will be a customer for life!

  • Review 23 (2023-05-12 - Rating: 5)

    Our compressor broke on a Sunday night. Cool Care sent somebody first thing the next morning. The part was under warranty so unfortunately it had to be ordered from the company. It wasn’t supposed to come in for 5 to 7 business days. Cool Care asked to rush the product because, our young son has asthma and it’s 80° inside the house. Jason is the best tech!!! Can’t say enough good things about this company. They will go above and beyond for their customers . Always answer the phone. Always go the extra mile!! Thank you!!!

  • Review 24 (2024-06-10 - Rating: 5)

    I have been a customer of Cool Care for a few years. They have always provided great service. I’m a disabled widow. My AC went out on the evening of Friday, June 7th. I called them on Sunday as the heat was unbearable. Sarah was so nice. She scheduled Clay for a 1pm appointment. He called me when he was on the way. He walked me through everything. Clay was very thorough. Ants had gotten in the unit and caused a part to short out. The ants were removed, part replaced. He also put in a new air filter and a chemical in the overflow drain so it wouldn’t clog. Additionally, they worked with me on a minor payment issue. They are wonderful! I highly recommend them.

  • Review 25 (2024-07-15 - Rating: 5)

    I highly recommend Cool Care Heating and Air. We had a new system put in and the guys were wonderful! Very professional and made sure everything was working properly, cleaned up afterwords and so polite and friendly! CJ, Q tip, Keith and I apologize I can’t remember the 4th name but the were spot on getting it installed so quickly bc I it was hot in the attic and they never complained! If you need repairs or a new unit call Cool Care! Thanks again Cool Care!

  • Review 26 (2024-03-14 - Rating: 5)

    Love these people! Professional, fast, courteous and I could go on. 6 months ago We needed a new heat and air unit. We had several estimates but after meeting the folks at Cool Care we decided to go with them. They were fast getting our new unit installed and explained everything we needed. The workmen are great and the people in the office make sure to take care of you. They answer and/or return phone calls which is a blessing when you need something. Try them you wont be disappointed.

  • Review 27 (2024-08-13 - Rating: 5)

    Our AC went down during this famously hot time of year. Brandon Rehill showed up and had us cooling down in under 10 min (no exaggeration).Professional. Kind. Punctual. And, most importantly, competent.You’ll have my business until you retire.

  • Review 28 (2024-05-28 - Rating: 5)

    I love the guys at Cool Care, they installed our A/C unit and have been doing our preventative maintenance since… everyone they send out is professional and knowledgeable. The office staff is efficient and effective as well.Yesterday, Memorial Day, we woke up to a warm house and no A/C, I made a phone call and had someone out the same morning and had us back up and running in no time.It’s a relief to always know we’ve got our A/C company.

  • Review 29 (2024-08-12 - Rating: 5)

    From the beginning of my phone call to Teresa(sp) thru the professional follow up and repair of your technician Michael, everything was done top shelf. Very happy with everyone’s help. Thank you.

  • Review 30 (2024-09-05 - Rating: 5)

    Thank you for sending such a nice young man who knew what he was doing and fixed the problem in no time. Very knowledgeable and a great personality! Appreciated seeing his picture before he got here.

  • Review 31 (2024-11-22 - Rating: 5)

    Cool Care always does a great job. Ari serviced my system today and everything is running smoothly.

  • Review 32 (2024-09-10 - Rating: 5)

    My routine furnace maintenance was done by Brandon Rehill. He was very thorough and did a great job Im so impress with his work Im going to request for him to do my spring service.

  • Review 33 (2024-06-25 - Rating: 5)

    I woke up to a hotbox at 6:30 a.m. I knew something was wrong with my unit, and immediately began to panic. I have a house full of folks who HATE being hot, and, we have a baby in the house! It was already 81° in the house, and outside temps promised 105°. Not knowing who to call, that would respond quickly, be professional, honest and affordable, I put out an APB on our neighborhood Facebook page. A neighbor referred me to Cool Care. They had used them recently and were well pleased with service and price. I called, and spoke to Stacey. She was quick to get all my info and get someone scheduled as quickly as possible. Technician, Derek, was dispatched to come. I received a confirmation text that included a picture of Derek, so I would know who they were sending. That was a plus in my book. Derek called before he arrived to let me know he would be here shortly. He arrived before the time scheduled. I was so appreciative of that. Derek was courteous and promptly went to work. He had us up and running in no time flat. In addition to that, he didnt just repair and leave, he stayed to make sure the unit was cooling properly and tested the air flow and vents to be certain. I cant say enough good things about Cool Care. They will definitely be my go-to, going forward.The icing on the cake.......I received a call later in the day from Stacey, just checking in to make sure everything was good. She also told me if I have ANY issues, to call them and theyd be back out! 👉 THIS is a company of character! Not to much of that in the world anymore, is there?

  • Review 34 (2024-07-18 - Rating: 5)

    We recently installed a REME HALO whole home in-duct air purifier, and immediately noticed the positive effects on our older, moisture prone house. There is a remarkable reduction in dust, a rapid clearing of cooking odors, and a sense of fresh, clean air to our entire house. Our allergy symptoms have also significantly decreased, even during the spring pollen season. We highly recommend installing this unit, and its installation by CoolCare was flawless.

  • Review 35 (2024-06-21 - Rating: 5)

    We came home to an air conditioner that was malfunctioning and requested service online. We expected a service call next week; but to our surprise and relief, we were contacted, and our AC was fixed within 24 hours. Michael Gillespie came, diagnosed, and clearly explained what was broken with our system and repaired it. We are very thankful, especially at this time of year, for the attention and quality service we were provided.

  • Review 36 (2024-07-02 - Rating: 5)

    Cool care heating , air , plumbing and refrigeration was Awesome. The Tech Derick that came out represented, patience, listening and explaining procedure and results. Honored request and actually stuck around to satisfy conscience. Absolutely professional.

  • Review 37 (2024-05-24 - Rating: 5)

    Brandon Rehill was exceptional technician he was friendly, kind and professional. I will definitely keep giving my business to Cool Care. I called yesterday and required emergency situation and they were able to take care of me today. I’m a new customer and very satisfied I highly recommend them. Cool Care is cool with me!!!!!!!!

  • Review 38 (2024-06-09 - Rating: 5)

    Great service from start to finish. Setting the appointment up was easy. The technician Jeff was knowledgeable, kind and took his time to perform our yearly maintenance. We appreciated the follow up call as well.

  • Review 39 (2024-07-03 - Rating: 5)

    Matt was great! He explained my problem, options, and gave me upfront costs!!! I made my choice, the problem was fixed, and he was paid and on his way. ALL in less than 2 hours!! Thanks Cool Care!

  • Review 40 (2024-07-25 - Rating: 5)

    Ari was great. Hes professional and courteous. I highly recommend Cool Care for all your heating and air needs.

  • Review 41 (2024-02-26 - Rating: 5)

    Jeff was exceptional all around. He was very informative with everything he did and found along with equally patient with my questions and concerns. He took great care and making sure everything was done at the highest standard. Can’t recommend this company more!

  • Review 42 (2024-07-11 - Rating: 5)

    Travis Myers was at my house today and he provided exceptional service. He was very knowledgeable, informative and courteous. I would highly recommend him

  • Review 43 (2024-01-22 - Rating: 5)

    We contacted Cool Care when our gas pack stopped working the first week of January. Mark came out promptly, even though we were not established clients. The heat had come back on shortly before he arrived, but he listened to my explanation of what had been going on and was able to diagnose the problem. He returned the following day to complete some additional work, and was very knowledgeable and professional. Fast forward 2 weeks, and we had a new issue arise, causing us to lose heat on the Friday before a severe cold snap (lows in the teens) was predicted. I called again and Derek was out within a few hours. He contacted his manager, and together they were able to get us a replacement part on the same day. I have been impressed with all of the staff at Cool Care and they are now our go-to for heating and air.

  • Review 44 (2024-03-26 - Rating: 5)

    Clay does a terrific job. Cool Care always make sure to send a tech that has been to our house before and knows our system. This makes it easier for every problem to be identified and corrected before it gets to be a big problem. We use Cool Care for our plumbing needs now and they do a great job at that too.

  • Review 45 (2024-07-23 - Rating: 5)

    Matthew is amazing. Cool Care has continued to make sure we get what we need. I’ll never use anyone else.

  • Review 46 (2024-08-05 - Rating: 5)

    I had an issue with a blocked HVAC drain and a failed shut-off valve. Derek came and corrected the situation and did a great job of explaining what happened and what he did to correct the problem.

  • Review 47 (2024-06-22 - Rating: 5)

    The technician arrived a little early, which was good. He was very courteous and thorough. He came up with different options after his inspection. He did a great job.

  • Review 48 (2024-05-24 - Rating: 5)

    Cool Care (CC) communication is top-notch before the appointment. CC rep, Macon, arrived on time, took care of our annual tankless water heater maintenance, measured our water pressure as courtesy to rule out issues with our washer and answered all my plumbing related questions. Very professional and were very happy with CCs service!- L Madison

  • Review 49 (2024-03-22 - Rating: 5)

    I want to start my review focusing on the HVAC guys (Matt) who came out to do our spring service. They were extremely thoughtful, kind and patient when explaining issues that they found. They did not make me feel pressured to do anything extra. And while they did recommend a few helpful things they gave me the information so I can research and decide on it the future. Wonderful experience all around.Secondly, we have had an ongoing issue with a tankless water heater since we bought our home and have had multiple people out to check it and address it and have gotten nowhere.Enter Derek from Cool Care. He was determined to find our solution and upon discovering what he thought was the problem he laid out all of the possible scenarios to fix it and at no time pressured us to just get a new unit. Like the HVAC individuals, he was patient, kind, and explained things thoroughly. At the end of the day we were able to spend a minimal amount of money and finally solve a 2-year problem. If someone from Cool Care is reading this Derek deserves a raise 😆

  • Review 50 (2024-07-19 - Rating: 5)

    Very professional and easy to talk to and got the job done!!! I’m a first time buyer with Cool Care and I will definitely recommend them!

  • Review 51 (2024-04-17 - Rating: 5)

    Brandon was amazing. Communication was top tier from the moment he arrived. He explained all of the potential issues I could run into with my HVAC system as well as all possible solutions that would fit my budget. I will be calling again.

  • Review 52 (2024-05-03 - Rating: 5)

    I have a maintenence plan with Cool Care. Brandon Rehill is my technician and he always provides excellent service. He is super friendly and explains everything that was found during my service. I really appreciate his customer service!

  • Review 53 (2024-02-01 - Rating: 5)

    Matt is the best! He quickly diagnosed and fixed the problem. I remembered him from a couple of years back when he came and fixed another issue that a previous technician had missed. Polite and knowledgeable! Next time I call Cool Care I’ll be asking for him.

  • Review 54 (2024-06-16 - Rating: 5)

    Clay came out and quickly diagnosed the problem. He was friendly, took the time to explain what happened, told me what to watch for in case there were other issues, and was a consummate professional. Couldn’t have been happier.

  • Review 55 (2023-12-06 - Rating: 5)

    After my long term HVAC company retired/sold business, I had several disappointing experiences with trying to find a new company. Cool Care came recommended, and I couldn’t be more pleased! From the initial call to set up seasonal maintenance to the efficient, professional service on my system today - a very good experience. I see now why Cool Care has won “Best of” so many times.

  • Review 56 (2024-05-24 - Rating: 5)

    Cool Care offers excellent service from qualified professionals. Brandon Rehill and Jose Ferreira were thorough and provided detailed feedback. They were both so nice!

  • Review 57 (2024-02-08 - Rating: 5)

    Brandon is a great technician. He took the time to understand what I was wanting done, did a great job explaining issues and making recommendations then completing the maintenance. I will definitely be requesting him for any HVAC issues in the future.

  • Review 58 (2024-07-08 - Rating: 5)

    Was very pleased with the work performed by Brandon He explained what he was doing and showed pictures of what he did in the attic space . Would definitely recommend Cool Care.

  • Review 59 (2024-04-04 - Rating: 5)

    Matt at Cool Care is a wonderful person who helps me with my HVAC needs and problems. He is quick and kept me informed. Give the man a raise for his superior service - he deserves it!

  • Review 60 (2024-02-02 - Rating: 5)

    Today 9 months after our re piping reviewed below, our heater stopped working. I called Cool Care at 7:45 this morning and Stacey set me up for an appointment in the afternoon. Brandon came, diagnosed the problem and fixed it. It was all finished by 3:30 and we have heat. Once again Cool Care came through.Cool Care just finished a major re-piping job at our townhouse in a day and half. It was a complicated job with 50 year old galvanized pipes buried under a concrete slab and no one knowing how they ran. We knew it was a difficult job and were worried about finding someone to do the work.Rusty came to look at the job and give an estimate. He was very knowledgeable and reassuring about being able to do the work. He, along with Justin and Seth, arrived on time to start the work and the results were better than I had imagined. Our water volume, pressure and quality are excellent. We especially appreciated the clean up!Were very glad we choose Cool Care to do the work

  • Review 61 (2024-08-11 - Rating: 5)

    Fantastic service. They came and serviced my ac unit after a lightning strike. On a Sunday no less. Everything about the 1st experience was Profesional. ⭐️⭐️⭐️⭐️⭐️

  • Review 62 (2024-12-16 - Rating: 5)

    Always friendly, professional, and prompt. Spent time going over the 6-month inspection. Very thorough feel confident we have the best people doing our service!!!

  • Review 63 (2023-04-20 - Rating: 5)

    Ive used Cool Care for years and todays service continued to exceed my expectations. Brandon came out to service my HVAC units and did an outstanding job! He was polite upon arrival, respectful of our home, professional in explaining his process, efficient in his use of time, and thorough in his overall servicing of the units. He even took before and after photos to show me the improvements he made on the units. He made suggestions for upgrades and equipment, but did not pressure me into buying anything on the spot and said he would be happy to talk through any questions at a later time if I had them. I know I will continue to use Cool Care for all my HVAC needs. They have always been great and Brandons service today was exceptional!

  • Review 64 (2023-07-29 - Rating: 5)

    I have already left a 5-star review, but I want to make sure I give a shout-out to Mark, our technician. Mark came back to my 76-yr old disabled mothers house at 9 PM on a Friday night to make sure she didnt have to be in a 90-degree house all night long. Thanks Mark and Cool Care for top-notch service!I use Cool Care for regular maintenance of my 2 units. They are professional and competent. We also recently had Matthew out to quote us on a new unit. We was professional and provided exceptional customer service. We ended up going with another company for the installation since the price was lower.

  • Review 65 (2024-08-12 - Rating: 5)

    Every Technician has been very knowledgable, took their time and enjoyed their workThank You TECHNICIAN Randolph for your work on August 12, 2024

  • Review 66 (2024-07-28 - Rating: 5)

    Called Saturday morning and got same day service. Michael showed up exactly when he said he would and had our AC back up in less than an hour. Honestly exceeded my expectations.

  • Review 67 (2024-06-15 - Rating: 5)

    I discovered a leak at 5:30 pm on a Friday night. Thankfully I was able to get service by 7pm. Michael is great. He is knowledgeable, friendly, nice, and explained everything.

  • Review 68 (2023-02-11 - Rating: 5)

    Brandon was very professional and informative. They scheduled him and his assistant out the same day I called, and it was a Friday. So my tenants did not have suffer over the weekend. Not only was he on time but actually asked to come earlier. He kept me informed on all aspects of the different repairs he had to make. I will not only use them with both my condos but I will definitely recommend them to other owners. Cool Care is definitely a 5 star company.

  • Review 69 (2024-04-18 - Rating: 5)

    Cool Care has been my “go to” HVAC company for over 15 years. They are fabulous. Jeff is my usual tech; he’s the best!

  • Review 70 (2024-04-02 - Rating: 5)

    Cool Care Heating. Air Plumbing and Refrigeration is awesome. Derek somero the plumber and Matt Nelson HVAC Technician did an exceptional job. Always ensuring the best results. They were very transparent about everything. I will definitely be encourage others to use this company for HVAC and plumbing. You won’t be disappointed with the service, professionalism, and transparency. Thanks

  • Review 71 (2024-04-30 - Rating: 5)

    Cool Care has been my only HVAC provider for many years and I will keep coming back. Because they have MY back!

  • Review 72 (2024-01-12 - Rating: 5)

    Matt represented CoolCare in such a positive way. First of all, he had been out to our house before on a previous job and asked for updated news on us. So kind.We needed a thermostat moved and he presented options and explained the work required. I would highly recommend Coolcare. Excellent service

  • Review 73 (2023-02-23 - Rating: 5)

    Brandon Rehill was my technician today and I cannot say enough positive things about him! On a personal level he was friendly, personable, kind to my dogs, easy to talk to, and very courteous. He even recommended someone to help me take care of my yard when I mentioned I was having trouble keeping up with it!His professional qualities, as well, deserve more than 5 stars. He is more than competent. In fact, he is extremely knowledgeable. He took the time to answer all my questions and asked me pointed questions about the heating and cooling to make sure he completely understood my particular usage and situation. He explained how I might save money on power and gas. He really took his time, was very thorough, and gave me more than excellent customer service. I hope he is my regular technician because, not only would I be happy to have him return any time, but I could also trust that I’m receiving top quality service. As I said, I would give more than 5 stars if I could. Cool Care, you are lucky to have technicians like Brandon on your team! (I think you should give him a bonus! 😉). Thank you!!!

  • Review 74 (2023-05-15 - Rating: 5)

    Jason Keech was phenomenal! Very knowledgeable, patient, has exceptional communication skills and is friendly. He explained the entire process of how he found the problem we had (our drainage line was clogged and had backed up into the pan, causing the unit to shut off) and how he was going to fix it and clean it. He educated me on the proper maintenance for the model we have, as well as gave me very insightful information on what to look for in the future for any further problems. Would highly recommend him!

  • Review 75 (2023-06-20 - Rating: 5)

    I had a great experience with Cool Care! We just moved into our home a few months ago and all of a sudden our AC went out. I knew to call Cool Care as they are prominent in the community and seem to be extremely knowledgable. I called them Memorial Day afternoon and was impressed (firstly) with a human answering me and (secondly) for scheduling someone to come out the following mid-morning. Brandon came out around 1pm as promised. He walked me through the issues, how to fix these issues now and long-term which was important to me as I am not familiar with how HVAC works and this is the first home we have owned. Brandon was extremely helpful and understanding. He was able to diagnose + fix the problem in an hour. It made sense to join their membership program and to use them moving forward for any and all repairs. I cannot say thank you enough to this team and really appreciate how smoothly this unfortunate situation went! And no problems since then!

  • Review 76 (2024-07-08 - Rating: 5)

    Arrived on time (a few minutes early), addressed the work to be performed and did a great job. Absolutely recommended!

  • Review 77 (2024-06-11 - Rating: 5)

    Excellent service as always. Michael Gillespie was nothing short of a true professional! A great representation of Cool Care!

  • Review 78 (2023-06-30 - Rating: 5)

    This is our second great experience with Cool Care. We bought two units from them a couple years back. This time we needed a filter and there was way too much dirt and some freezing . Matt was timely ,friendly and professional. Cool Care is great 👍

  • Review 79 (2023-04-18 - Rating: 5)

    Justin Jackson and his crew came to install a new hot water heater. He was very professional and courteous! Cool Care just opened the plumbing side of their company not long ago. I have been a customer of the heating and air side for 20 years. I am so happy they have expanded to the plumbing side. I no longer have to worry if I have any plumbing needs. They came out to my house yesterday and this morning I had a new tankless hot water heater! Everyone from Angie and Stacy in the office to the guys who came to service and install are quality people. If you havent worked with Cool Care, you really should :)

  • Review 80 (2024-06-10 - Rating: 5)

    Fantastic service! Super helpful and responsive.Updating review from 2 years ago - Cool Care technicians - Michael and Matt as well as Dispatcher Sarah were extremely courteous and attentive in performing an emergency repair on our home AC Unit this weekend!

  • Review 81 (2023-02-24 - Rating: 5)

    Brandon R did an awesome job servicing our HVAC system today. He provided pictures to show what he did and provided before and after pictures to prove it. His thorough assessment of our system was explained in such a exceptional manner unlike we’ve experienced before. He answered all of our questions and followed up with us as promised. We found him to be extraordinary service guy.

  • Review 82 (2022-12-23 - Rating: 5)

    I had been experiencing intermittent problems with my 15 year old unit. They were very helpful in advising me if I should invest money into an old unit or replace with a new, energy efficient unit. I chose to go with a new unit and could not be happier. They scheduled the appointment for installation and were right on time. Walter and CJ did an excellent job for me. They showed up on time, they were friendly, professional and kept me informed as they progressed with the installation. In just a few hours, they completed the job, cleaned up very well and had me feeling heat on the coldest day of the year. Ive also experienced very good service from Mark McKellar. I would highly recommend this company for all your heating and air conditioning needs!

  • Review 83 (2024-04-05 - Rating: 5)

    On time? Professional and friendly service! We have used Cool Care for years and they always treat us well. Highly recommend.

  • Review 84 (2023-06-07 - Rating: 5)

    Called Cool Care for a second opinion concerning a failed compressor, cool care was able to send a technician the next day. Our technician, Brandon Rehill, was a super nice guy who was thorough, professional and knowledgeable. Brandon diagnosed and fixed our A/C unit without the need for a new compressor. I would recommend cool care and our technician Brandon to anyone, great service good people.

  • Review 85 (2024-07-19 - Rating: 5)

    Cool Care did a great job on the A/C repair! Same day service on a very hot day without the AC!

  • Review 86 (2023-09-18 - Rating: 5)

    I call cool care to my building all the time. They usually take care of of my needs in a timely manner. Mark Mckellar out of all the technicians stands out the most of anyone they have sent he always does good work diagnosing the problem, looking up warranties for my equipment and getting the problem fixed by far the best tech cool care sends he has been to the property multiple time and i am always satisfied with the work! Thankyou!

  • Review 87 (2022-10-13 - Rating: 5)

    Cool Care is an incredible company! At this point, I have been a customer for MANY years. After unsuccessfully trying two other companies, I found Cool Care through reviews and the recommendation of a friend. The receptionists are ALWAYS super friendly and really want to help. The technician Matt Nelson came today to check on our unit as part of the maintenance program. He was VERY professional and efficient, and did an outstanding job! Thank you, Matt, for a great and very thorough job and for explaining what needs to be done!!! I hope to see you again for the next maintenance appointment! Thank you Cool Care! I will continue as one of your customers for life!

  • Review 88 (2024-06-09 - Rating: 5)

    Clay was the best! He explained every step of the service and his thoroughness made me feel assured.

  • Review 89 (2022-07-26 - Rating: 5)

    I was so impressed today with Cool Care. I called this morning because our system was not blowing cool air. They had a technician here a few hours later, and he QUICKLY diagnosed the issue and had us up and running in no time. Matt Nelson was very professional and knowledgeable. I cannot thank Cool Care enough. THANK YOU!! A++

  • Review 90 (2023-08-29 - Rating: 5)

    The technician, Derek, was on time, courteous, and efficient.Pleasant experience and system is running smooth. Quickly diagnosed the issue and repaired the part. System was originally installed by Cool Care and was still under warranty combined with having their VIP membership made it a reasonable cost to get the AC and running.Thanks for the great service

  • Review 91 (2022-12-02 - Rating: 5)

    Mark McKellar the technician and Brittany in the office gave exceptional customer service and responded in a very fast time frame.Our unit was out and we had guests staying there. They came to do the repair within 1 hour of my call.Could not have been happier.Professional and efficient. Will highly recommend you to all my friends.

  • Review 92 (2022-07-16 - Rating: 5)

    They were very professional from my first call & kept me updated ,,& informed till Matt showed up for appointment. He was very courteous,well trained & knowledgeable about my unit. He showed up on time & had my problem diagnosed & repaired in no time. They will be my first call for any future issues. Im definitely a Cool Care fan & future customer. Highly recommend this company 🤣

  • Review 93 (2022-06-21 - Rating: 5)

    Cool Care is hands down the best around! We have used them for years and wouldn’t trust anyone else. We have had all kinds of things done from a new unit to moving vents when we remodeled and everything in between. Their customer service is top notch and everyone is so kind and respectful. You can really tell that they value each and every customer. I Highly recommend them to anyone.

  • Review 94 (2024-07-09 - Rating: 5)

    Michael did a great job! He was knowledgeable, professional, and friendly. Thoroughly explained everything I needed to know, and remedied the concern.

  • Review 95 (2024-03-14 - Rating: 5)

    Derek was very thorough and explained all aspects of the service call and his recommendations so I could make informed decisions about maintaining my unit.

  • Review 96 (2023-03-08 - Rating: 5)

    This is the third time that we have used Cool Care. They are always on time with a very knowledgeable Tech, Rusty. We used the Plumbing side this time. Rusty and his Team arrived on time and kept us posted on all services being done. Rusty gave us pointers for future use and Maintenance. I will request him for any future needs. You have an amazing employee and we really appreciate him. Thanks Rusty and Cool Care.

  • Review 97 (2023-11-14 - Rating: 5)

    Excellent service today. My technician was great. He was friendly, was happy to answer any questions I had and was very knowledgeable. Definitely 5 star service!!! Highly recommend Cool Care.

  • Review 98 (2023-10-26 - Rating: 5)

    Derek performed our semi annual maintenance and did an excellent job. He took me through what he did and was very clear with explaining what he found and his corrective actions.Very pleased with the service.

  • Review 99 (2023-08-14 - Rating: 5)

    I cannot express enough how impressed I am with this company! From the beginning when I coordinated 15 or more homes to have our Tankless Water Heaters flushed to the end when I met Derek onsite here at our own home! Not only is the value amazing, they email you and text you a confirmation, call and text when they are on their way and the face to face professionalism from Derek sharing his knowledge with my Husband and speaking with me for a short time. I highly recommend Cool Care Heating, Air, Plumbing & Refrigeration!! Next we are going to hire them for our yearly HVAC maintenance and overview! And lets talk about Stacy whom took all my calls and my neighbors calls! She is amazing also! Kind, professional, knowledgeable! Stacy & Derek, you rock! Along with the rest of the company I am sure of it!

  • Review 100 (2024-05-29 - Rating: 5)

    Brandon was very nice and explained everything to me where i would understand everything and was very quick called and he was here with in an hour so glad my neighbor recamended me to yall will be using yall from now on and will be telling my friends

  • Review 101 (2023-07-28 - Rating: 5)

    Absolutely impressed with the quick service response today to our business. Mark was 5⭐️ and fixed the issue so we could work comfortably through the weekend! Can’t say enough good things about the timeliness and professionalism he brought and this company shows my business and home!

  • Review 102 (2024-08-19 - Rating: 5)

    Seth & Justin came out less than 24 hours from my initial call to make a repair on my 20+ YO LP gas fireplace line. Clean, prompt~ early morning commuter traffic notwithstanding~ professional, and courteous.Oh, and efficient, lets not forget that! In & out in 20 minutes!I knew I was in good hands with Cool Care; theyd already installed an HVAC setup on my above ground basement!Make them YOUR go to guys!

  • Review 103 (2022-02-18 - Rating: 5)

    Always had great experience with Cool Care. Last Christmas Eve they came and installed a new system since our heat just quit working. They are coming tomorrow to work under the house. I know they will do a great job!***Clayton just came out and got our thermostat back up. They got us as soon as possible. We are so happy we called Cool Care a couple of years ago. Thank you Clayton!

  • Review 104 (2024-07-01 - Rating: 5)

    CAME BACK HOME FROM VACATION ON SAT. JUNE 29 2024, FOUND OUT AC WAS NOT WORKING, IT WAS 105 IN THE HOUSE. CALLED SEVERAL PLACES, NO ONE COULD HELP SINCE ITS SAT. THE LADY WHO ANSWERD THE PHONE FROM COOL CARE WAS SUPER NICE, SHE ACTUALLY UNDERSTOOD WHAT MY SITUATION WAS, AND SOME HOW SHE GOT HER TEC. CAME TO MY HOUSE WITHIN AN HOUR. AND IT WAS 7PM SAT. IM PRETTY SURE SHE HAD TO TALK TO THE TEC TO STOP BY AFTER HIS LAST JOB ORDER THAT DAY. YOU HAVE NO IDEA HOW MUCH I APPRECIATE IT!! WHAT A SAVE FOR MY LIFE!!! AND MY KIDS SAID YOU GUYS ARE THE BEST AFTER THEY GOT HOME(I SENT WIFE WITH THEM OUT FOR DINNER SO THEY DIDNT HAVE TO SAY IN 105 DEGREE HOUSE). THE AC WORKS GOOD NOW!! HIGHLY RECOMMANDED!!!!!!

  • Review 105 (2022-07-26 - Rating: 5)

    My Cool Care Technician was Mark McKellar and he was very thorough and very professional. I even signed up for membership because of Marks great service.I am looking forward to a long term business relationship with Cool Care. Thank you for responding to my issue so quickly.

  • Review 106 (2018-12-11 - Rating: 5)

    The thing I appreciated the most about Cool Care was the excellent customer service. We are on the way to getting good results as well for our HVAC system, but Cool Care promised not to stop working until we were satisfied. They sent out multiple people, and really worked to make sure I felt good about all they were doing. I cant say enough about good customer service-thats what will make me keep coming back to Cool Care.

  • Review 107 (2023-06-07 - Rating: 5)

    Scheduled plumber to fix leaky kitchen sink. Justin Jackson fixed the leaks and adjusted my faucet position to suit my needs. Great service! PS - Cool Care has been my HVAC service provider for over 40 years. Now they do plumbing as well!

  • Review 108 (2021-02-15 - Rating: 5)

    Cool Care has changed out my equipment for several of my properties. The process is always smooth and effortless. The install coordinator, Taylor, is very knowledgeable and communicative. They also complete my real estate inspection letters and always do an outstanding job. I would highly recommend Cool Care for all of your heating & air needs!

  • Review 109 (2021-09-20 - Rating: 5)

    I was very impressed with cool care all the way around! The front office staff was very delightful to work with and prompt in getting back to me when I had questions. Being a female living alone it is very hard trusting certain companies to not take advantage of you when it comes to work being done and prices. After having two bad experiences with two over HVAC companies I decided to try cool care and I am so happy I did.Not only was my entire unit replaced in one day but my technician John was so kind and helpful. The day after my unit was put in, all of the electricity in my house went out. I called John and he came out and looked to see if the new unit had anything to do with this issue. Come to find out I had a loose wire in one of my electrical sockets that he fixed out of the kindness of his heart on a Saturday! He could have easily left and told me to call an electrician.I have had my unit for about two months now and I have noticed a difference in my bill as well. I am beyond happy with Cool Care and will not only refer them to anyone I know but continue to use them!

  • Review 110 (2023-01-13 - Rating: 5)

    Clay from cool air has shown patience with our series of questions, he was understanding and made us feel comfortable, and thorough. I highly recommend his services! The other technicians were good but clay was great!

  • Review 111 (2024-05-09 - Rating: 5)

    Excellent service and wonderful company to work with. Brandon R. did an excellent job informing us of what was going on with our unit and restoring our service. Brandon was professional and informative thank you!!!

  • Review 112 (2023-07-08 - Rating: 5)

    Brandon was at my house within 25 minutes from when I called and he had my A/C unit up and running in no time. He was fast, respectful, and efficient. Can’t recommend him enough. This was on a Saturday in July mind you. 5 stars all around.

  • Review 113 (2022-06-02 - Rating: 5)

    Clayton Curtin is an excellent technician. Professional, Communicative, on time (early, in fact, which was fantastic), and he fixed my system quickly.Thanks for the great service, Clayton. Its nice to have my A/C back!Edit to add: 6/2/22 Mark McKellar came out to solve another issue—he was extremely thorough and informative about what was going on with my system. After diagnosing and fixing the problem, he gave me the full run-down, pictures included, on what was happening with my AC, which was greatly appreciated. Thanks Mark! Superb service!

  • Review 114 (2023-05-19 - Rating: 5)

    We called them in for estimates after many years with another service provider. They were knowledgeable and directly answered our questions. Their estimates for reducing and annual service were good and they now have the jobs. May go to five stars after the work is completed.5-19-2023: Semi-annual service completed ten days ago. Parts came in for comfort air whole house filtration system, replacing UV Bulbs and static filters. Two very competent techs job well done and removed all packaging material from crawl space. These folks replaced/rebuild our ducting system last year and everything was revealed including around all supply ducts. Home is notably well conditioned and comfortable and we have noted a 10-15% energy savings in both heating and cooling seasons.Very Satisfied.

  • Review 115 (2021-07-05 - Rating: 5)

    We’ve been using Cool Care for a few years now. They completely replaced one of our 3 units when it went out two years ago. The owner personally came out and walked me through the whole process and cost options. The following year our dog got under the house and destroyed all the ducts. They came out quickly and had repaired everything the next day. Our 10+ year upstairs unit went out recently and they came out and the technician, Angel, was great! We thought the unit was done for, but he was able to diagnose the problem and fix it. A week later it’s still going strong! Very knowledgeable staff both in and outside of the office. The woman who I spoke with on the phone answered all of my questions and was extremely pleasant despite my lack of HVAC knowledge. Will definitely be sticking with them for years to come!

  • Review 116 (2021-02-13 - Rating: 5)

    Could not be happier with Cool Care and the two units we’ve replaced over the last couple of years. We continue to be pleased with tech support and maintenance - Matt performed our annual maintenance last week and went above and beyond answering questions and checking system operations that were technically not included in this service call. He took extra time to make sure we were satisfied. Highly recommend!

  • Review 117 (2024-04-05 - Rating: 5)

    Derek (HVAC) was phenomenal! I highly recommend Cool Care and Derek. My systems are running smoothly. Plus Derek was extremely polite.

  • Review 118 (2019-04-15 - Rating: 5)

    Wrote an earlier review that described an issue that I had with service from Cool Care. One of the owners, Teresa, called me that day. She apologized for my situation and offered me a remedy that I thought was more than fair. She also informed me about her and her husbands background in the business and how important good customer service is to their company. I really appreciate speaking with her and her excellent service recovery.

  • Review 119 (2023-09-29 - Rating: 5)

    Techs were friendly and professional. They found a part to fix our old bathtub faucet so that we didn’t have to replace the whole thing. I’m grateful that the repair was much less expensive than I had anticipated.

  • Review 120 (2022-07-28 - Rating: 5)

    Mark was AMAZING! Not only did he come out on a weekend but gave us all our options and was super knowledgeable. Angie at the main office went above and beyond to make sure our unit got ordered and we knew our care plan options to avoid any future mishaps! What a family this place is and treats you with such kindness and respect. Could not recommend their services enough!

  • Review 121 (2022-07-09 - Rating: 5)

    Without air on a 105 degree heat index, and my regular company did not respond -- Cool Care was recommended, and Im so glad I called. Nice young lady handled my call and within a couple of hours, my air is fixed. Stephen Koon came sooner than expected, diagnosed the issue, and fixed it very quickly. Nice guy too!

  • Review 122 (2023-05-17 - Rating: 5)

    Our company was having problems with our HVAC for over a year. Cool Care came in and fixed the problem in 2 days without giving us the run around. Very thankful for this company.THANK YOU COOL CARE

  • Review 123 (2022-11-07 - Rating: 5)

    I highly recommend using this company!! Josh S. provided the best service that we could have asked for, and he went above and beyond to make sure everything was good with our AC units! Not only is he a great worker, but he is also a wonderful person to talk to and is genuinely a nice guy! I appreciate his hard work and dedication to high quality service and customer relations!

  • Review 124 (2022-07-31 - Rating: 5)

    Mike Mckeller was hands down the most helpful and kind technician that we have used with Cool Care. He corrected the issue quickly and stuck around to insure that the system was going to work as it should. We are super thankful for his time and service today! It was such a gift to our family on a really hot July day.

  • Review 125 (2024-08-20 - Rating: 5)

    Very kind and professional. They kept us apprised and educated every step of the way.

  • Review 126 (2024-02-01 - Rating: 5)

    I had problems getting heat from my gas logs. Charles Young Jr. came and diagnosed the problem and fixed both problems for me. I am getting a lot more heat and am much more satisfied. It is great to have someone who knows how the systems work! Knowledge is power! Thanks Charles!

  • Review 127 (2024-04-25 - Rating: 5)

    In the midst of Reno and ran into snag with plumbing, Derek was onsight that morning and cured all ills. Cool Care is my go to for all my heating, cooling, and plumbing needs.

  • Review 128 (2024-03-16 - Rating: 5)

    Our service was great. We have an older system, parts were in short supply but when came in late Friday afternoon, they installed it same day.

  • Review 129 (2022-10-24 - Rating: 5)

    Jason, the employee who most recently came to my house, is a polite and helpful man, who knows what hes doing and explains it. He seems to like his job and enjoy meeting people.I have dealt with this company for several years and have never had a complaint.

  • Review 130 (2021-08-14 - Rating: 5)

    Clay B. with Cool Care did a GREAT job for us. He immediately spotted what the issue was and quickly and efficiently repaired it. Our house has not been able to keep up with the heat all summer and we thought we would have to put a whole new AC unit in. Thanks to Clay, the house is now extremely comfortable! Clay was very professional and did a wonderful job.

  • Review 131 (2023-06-27 - Rating: 5)

    Our service technician Brandon was great to work with. He answered all our questions and was very helpful in giving us the information to decide next steps. Highly recommend Brandon and Cool Care.

  • Review 132 (2022-05-10 - Rating: 5)

    We had our HVAC system repaired when the AC stopped working. They had a waitlist but were very responsive to the fact that we had an infant and squeezed us in the same day. Our technician, Will, was great! He kept us informed of his ETA throughout the waitlist process, was very thorough, and was finished in a timely manner. Highly recommend Cool Care & Will!

  • Review 133 (2024-04-01 - Rating: 5)

    Very professional service provided. I work from home and it was as if he wasn’t even in house. To the point with the service provided, explained everything at completion, all around great service. Tech of choice for future services.

  • Review 134 (2022-10-10 - Rating: 5)

    Matt Nelson most recently performed my Fall maintenance. He was prompt, friendly, and professional. Im ready for the cold, now!Ive always received great service from everyone at Cool Care.Completely satisfied!

  • Review 135 (2023-05-02 - Rating: 5)

    Cool Care has been a great company to work with. The do an excellent job communicating. Josh is a very knowledgeable and professional young man.

  • Review 136 (2024-09-03 - Rating: 5)

    Prompt service, fair pricing and Scott Tilton was a super technician!

  • Review 137 (2021-02-16 - Rating: 5)

    John Ulness with Cool Care Heating and Air, hands down best heating and air technician weve ever used. Weve been trying to get our heating fixed for over a year and he came in and handled the problem quickly. Extremely professional and intelligent. Will be 100% who we call if we ever have anymore issues. (I get the feeling we wont) 10/10 absolutely do recommend!!!!

  • Review 138 (2021-01-25 - Rating: 5)

    I am writing this review even though I ended up using another company (friend). Cool Care is professional, punctual and respectful. Lewis Williams was insightful and open about the entire process. Prices were very fair and you could not go wrong with their expertise. Highly recommend.

  • Review 139 (2015-07-28 - Rating: 5)

    It was 104 degrees out when my AC unit stopped working. I called Cool Care and they had a service tech sent out to me just 2 hours later. The service tech was friendly, knowledgeable, and honest. He had my unit fixed in no time and didnt track dirt or insulation all over my carpet like the cable guy did when he had to go into my attic.I will be using Cool Care from here on out and I would recommend them to anyone that need repair or replacement work.

  • Review 140 (2020-08-15 - Rating: 5)

    These guys did great work. We apparently had a clogged system and I have to say it took them about 30 minutes. They were ahead of schedule and was able to get here quickly. I have to say I highly recommend them for service. My house wasnt even clean and I didnt even feel judged. It was too hot to even get it cleaned and they were professional, forthcoming and answered questions. Without a doubt, request their services.

  • Review 141 (2020-09-26 - Rating: 5)

    I have been so impressed with this company. When all other HVAC companies have double and tripled their prices, Cool Care has maintained a reasonable price without sacrificing their professionalism. I am a real estate agent and call on Cool Care frequently to perform inspections and they are always on time, they provide reminders and a heads up phone call when the inspector is on the way. The office staff is top notch and answer the phones quickly and respond to my (probably too many) requests with patience and haste! What a combination! I will continue to use and refer others to Cool Care Heating and Air! Thank you for your wonderful work!

  • Review 142 (2020-05-02 - Rating: 5)

    Cool care is a great company with great employees. Every time I have had any issue with my AC they fix it promptly at a fair price. Their technicians are all very friendly and professional, especially Christopher Rhodes who has provided great service throughout the COVID-19 pandemic.

  • Review 143 (2023-03-28 - Rating: 5)

    I’ve used Cool Care for a little over 5 years now. They are always professional and I have no issues with my heating and cooling system. I highly recommend them!

  • Review 144 (2024-10-17 - Rating: 5)

    I recommend Cool Care 10/10. Everyone was excellent to work with as we needed an entire new system after Hurricane Helene. Great communication, fast service, and overall great experience.

  • Review 145 (2018-11-29 - Rating: 5)

    Cool Care offers top notch service at a very fair price. They send reminders for the appointment and I love that they send me a text with the technician and their location when they are on the way. Excellent group of professionals that make the HVAC industry look good.

  • Review 146 (2022-11-28 - Rating: 5)

    Clay arrived on time and it was such an unusual problem that he had to travel several paths to solve it. He was willing, determined and kept us apprised of his findings. The problem was not caused by CoolCare but is related to a , in our opinion, bad design of the Honeywell Thermostat. Regardless, we believe it has been corrected and appreciate Clays efforts. He is a credit to his company. Not only professional and knowledgeable but friendly and courteous. Thank you Kenny for sending someone of Clays caliber.Melle and Bill SensibaughJohn Cameron

  • Review 147 (2023-07-06 - Rating: 4)

    I have using Cool Care Heating, Air and plumbing for years. They are a dependable company as well as being there on time for service. They are little bit expensive for me but rather have a company to know what they are doing.

  • Review 148 (2023-04-12 - Rating: 5)

    Brandon came out the same day I called with my problem, on a Friday evening of a holiday weekend. He could not have been nicer and was generous with his time and attention. He did everything he could to assist us with our issue that evening.

  • Review 149 (2021-09-21 - Rating: 5)

    Justin and Richard did a great job replacing my current HVAC system today. They were friendly and polite. Kept me informed about the status of the process. Would highly recommend Cool Care!

  • Review 150 (2021-03-26 - Rating: 5)

    I have been a customer of Cool Care for around 6 years. They have installed my gas logs and installed and maintained my hvac system. Long story short, the unit installed a few years ago had numerous issues (no fault of Cool Care) and required a lot of service calls. The final verdict a couple of months ago when the system just stopped working was that it was a lemon. Cool Care contacted Carrier and the hvac system was replaced. I am so happy with the new system and my power bills have drastically dropped. Every single tech that came to my home was always so nice and professional. Always on time and on occasion called to see if they could come early. In the midst of all the issues with my old unit, the owner, Kenny Wardlaw, came to my home on a Saturday to try to get the system to work.I love using local and family owned businesses-they just seem to care more about the quality of service.In this day and time -that means a lot from a company!

  • Review 151 (2018-12-03 - Rating: 5)

    Cool Care has the best customer service representatives I have had the pleasure to speaking with in a long time! They are always so happy and willing to listen to the problem I am experiencing. Their technicians hold true to their timed appointments which make it easy to take off of work! Call them for caring and honest hvac work!

  • Review 152 (2018-05-09 - Rating: 5)

    Im very impressed with how they run their company. I tried to replace my own thermostat with a programmable one, and I fried something in the electronics in the process. The A/C was dead after that. I called at 9pm and got an actual person. My next day appointment was confirmed via text and a real person called to let me know that the tech was running late due to traffic. What company actually updates you in real time with a phone call from a real person? Its practically unheard of anymore. They explained that the diagnostic few was $100 and that it would apply toward the cost of the repair. The tech arrived 30 minutes after the original scheduled time and was super professional and polite. He diagnosed the problem in under five minutes and told me it was a blown fuse. He even told me how to avoid the issue in the future when replacing a thermostat. He got the repair done in ten minutes and told me the $100 diag fee would cover the fuse replacement! I paid and the whole thing was done in twenty minutes. They had every opportunity to charge me hundreds of dollars for things I didnt need. But they didnt, they were honest, professional and took care of me like I was a family member. If you need A/C repairs, definitely make them your first call.

  • Review 153 (2022-11-18 - Rating: 5)

    Cool Care had a technician come earlier than originally scheduled which was a tremendous help! Brandon was courteous and helpful and resolved the problem quickly. Cool Care is the only HVAC company to use!!

  • Review 154 (2021-03-13 - Rating: 5)

    We have been doing business with Cool Care since Kenny started this company. He was actually the technician we always called on when he was with another company. We followed him as he opened Cool Care. He and his team are informative, knowledgeable , thorough and attentive. Would not call anyone else for our HVAC needs.

  • Review 155 (2023-08-16 - Rating: 5)

    They were responsive and incredibly helpful when I called to confirm my appointment. Matt (my technician) did a great job explaining the repair process and was very polite.

  • Review 156 (2016-03-31 - Rating: 5)

    Cool Care is the best! I have personally used them and have received excellent customer service and the best quality equipment available. I am a mortgage banker and have referred Cool Care to many of my past clients to use for their HVAC inspections for their new home. They are honest, thorough and always look out for their clients best interests!

  • Review 157 (2021-10-01 - Rating: 5)

    Several months ago Cool Care came out to replace the entire duct system on one side of my house as well as correcting problems with return sizing. They were excellent, and the airflow has been so much better throughout the house.Today John and Bryant came to the house in order to move a duct and AC vent on the other side of the house due to a remodel of the pantry. They were super polite, quick, and efficient. Exactly what I needed and ahead of the schedule I expected. John and Bryant did a great job eliminating the mess from cutting sheetrock and everything was as good or better than when they started. Cannot say enough good things about both trips to my house and the work done.THANKS!!!

  • Review 158 (2018-06-23 - Rating: 5)

    Amazing company, great staff! Kenny and Tia are the best they came to my home and made sure I was set from the beginning of the sale to the end of the install. I could not have asked for better service, especially in the middle of summer. Great job cool care!

  • Review 159 (2021-03-11 - Rating: 5)

    I would highly recommend Cool Care!My 20 year old HVAC unit needed to be replaced after multiple issues and it just didn’t make sense to pay hundreds in repairs with a unit so old and flakey.These guys were great from the quoting me a new unit, installing it, doing the Aeroseal for my ducts and everything in between. They were always on time (or even early) very professional and friendly! I have to give a shout out to John, he installed my unit and was so helpful and to Taylor who was so easy to correspond with! All the employees I’ve encountered here have been great, thank y’all for everything!

  • Review 160 (2016-05-03 - Rating: 5)

    Great experience from start to finish. I was able to reach the management team over the weekend and arrange a fast appointment. Cool Cares technician, Tom, was on time, knowledgeable, clean, and not pushy. He found a simple problem as well as pointed me to the fact that my 20 year old system would likely need to be addressed sooner rather than later. Thanks a million!

  • Review 161 (2020-05-23 - Rating: 5)

    This company is top notch. They came straight in & diagnosed the problem within minutes. Another local company came in 3 weeks earlier....knew this was the problem but only did a fix temporarily in Hopes of getting repeat business. Cool Care is the absolute best with very reasonable prices.recommend this company to everyone. Thank you cool care

  • Review 162 (2020-11-06 - Rating: 5)

    Stephen Koon did show up on time and was professional and fixed the AC. I have been pleased each time we have used Cool Care. I had 1 company tell me I needed a new AC unit for 8000 but Cool Care came out and said no and fixed the AC issue. Saved me $8000! Very honest company!

  • Review 163 (2024-05-14 - Rating: 5)

    Clay always does a great and thorough job and makes sure I have no questions. Thanks for the quality work!!

  • Review 164 (2022-11-11 - Rating: 5)

    Thank you Cool Care, we are enjoying our new Mitsubishi heat pump, the Technicians done a great job, all the guys were very nice and hardworking. Also thanks to Kristie for her great customer service. I will send all my family, friends and neighbors your way!

  • Review 165 (2024-04-15 - Rating: 5)

    Excellent service by Brandon. He was on time and corrected my AC issues. He was knowledgable, polite and respectful.

  • Review 166 (2017-12-06 - Rating: 5)

    Living in South Carolina means you need to have a reliable and efficient AC system (pretty much year round). Anytime I have issues, Cool Care is quick to come out, identify the issue and then fix it for me at a very reasonable price. They are professional, honest and unbelievably easy to work with! I would highly recommend them.

  • Review 167 (2016-06-18 - Rating: 5)

    Cool Care goes above and beyond to give the best care for their customers. As a former employee, as a close friend, and as a customer, I have experienced first hand all of the great qualities of every aspect of Cool Care. Kenny, Teresa, Tia and the entire Cool Care team go the extra mile to ensure their customers are both satisfied and comfortable, and they do it with a sense of care that many companies this day in age do not provide. I would recommend Cool Care for all of your heating, air and home comfort needs to anyone and everyone!

  • Review 168 (2021-02-16 - Rating: 5)

    John Ulness came out and fixed our HVAC after others could not. He was an absolute professional and pleasure to work with. He obviously was very experienced and knowledgeable. We are beyond grateful and extremely pleased with the job he did. We are now forever Cool Care Heating & Air customers, solely because of John and he will be the only one to work on our system from here on out.Thank you,Derek Casey

  • Review 169 (2018-09-22 - Rating: 5)

    Great experience working with Cool Care. Replaced a unit for me. Gave me several options to choose from and took the time to explain the differences. Not pushy at all and Im very pleased with the new unit. Highly recommend this company!

  • Review 170 (2023-12-03 - Rating: 5)

    Derek Somero is a Plumbing Technician for Cool Care. He has came and unclog the stoppage in the pipe. He is a great worker and passionate.

  • Review 171 (2016-06-18 - Rating: 5)

    My business associate called a different company. After 6 days of failed efforts and rude service, we fired the other company. Cool care had us up and running after getting the part in record time and were $200 less. Oh how I wished we called them first. Family owned and ran. They care and it shows. I have felt and experienced their cool care name! Call them and no other!

  • Review 172 (2020-10-27 - Rating: 5)

    Cool Care HVAC came highly recommended when I sought assistance regarding a mold problem within my home due to an apparently faulty HVAC installation on a home I purchased. After two inspections (one by a a mold remediation company and one by CoolCare) I was informed the mold had permeated my entire HVAC system including my ductwork. Since neither my home warranty company nor my homeowners insurance company covered for mold I had to personally pay for replacing the HVAC system, including ductwork. Mr. Wardlaw, owner of Cool Care personally came to my home, did the initial inspection and after carefully explaining his findings and recommendations, I made the decision to replace my entire system. I felt neither pressured but well informed as he went over each detail of the process with me. Although it was a major investment it was one I felt comfortable doing as I felt my familys health was worth the cost. Mr. Wardlaw and his team of HVAC installers, especially Alex and his crew, who did the unappealing job of dismantling the old system, and Ms. Taylor, who kept me apprised and informed along the way), provided professional and personal service. Everyone I encountered was polite, knowledgeable and never made me feel as if I was a bother, asked too many questions or got in their way. They even welcomed my presence when I went under the house with them where they pointed out their findings and showed me the state of my old system. On the first night after my newly installed HVAC system, I could tell a marked difference: the air quality was much improved (the smell of dampness was gone from the air)my AC did not constantly run anymore and after the second week, the DampRid containers I had throughout my home have little to no moisture collecting in them. I now do not wake up in the middle of the night coughing and my other family member who has respiratory issues no longer wakes in the night or mornings sounding as if they are coughing up a lung. I cant tell you how pleased I am with the service and new HVAC provided by CoolCare and would recommend them to anyone whether they need seasonal maintenance, want their system checked or need a complete install, like I did. Thank you, once again, Mr. Wardlaw and staff, for a very pleasant and comforting experience!!! 10 stars!!!

  • Review 173 (2022-10-14 - Rating: 5)

    Matt Monroe is excellent to work with. Extremely knowledgeable and professional. I use him for all of my Real Estate inspections and also work on my own home. Highly recommend!

  • Review 174 (2017-12-04 - Rating: 5)

    This was our first time using Cool Care. They helped us get our new Gymnastics center (Soda City Gymnastics) warm again! Absolutely the most professional company weve worked with so far in this industry, and the customer service was off the charts! Well be using them for any and all repairs in the future for sure! Thank you Cool Care team!!

  • Review 175 (2022-12-13 - Rating: 5)

    Jason K and Mark M. are excellent service providers. I will use Cool Care in the future and recommend this company for all your heating and air service.

  • Review 176 (2015-09-04 - Rating: 5)

    Been a customer for almost 10 years now. Their twice yearly maintenance program keeps my HVAC running great. When repairs are needed their technicians will never try to up-sell any services or products. Tommy G came out last time and did a great job and the pricing was very fair. Would recommend them to anyone.

  • Review 177 (2020-01-24 - Rating: 5)

    We recently replaced our 30 year old Lennox system with a brand new, high efficiency Trane unit, and we couldnt be more pleased with Cool Care. From cradle to grave, they were with us through the whole process, making recommendations and communicating regularly. The install technicians were hard working, respectful, and courteous; what else could you ask for, really. Our Project Manager, Andy, made sure we were in the loop and checked in with us daily to make sure we were happy. He came back personally to knock out a few punch items. We HIGHLY recommend using Cool Care for any of your HVAC needs.P.S. - We used them to install a new unit for us 3 years ago and had the same positive experience. Shout out to Kenny, Theresa, Andy and the whole gang; we really appreciate you!

  • Review 178 (2018-07-01 - Rating: 5)

    Our upstairs AC has been competing with the outdoor temperatures since Thursday. My mom called Cool Care and not only did she actually speak with Ms. Teresa close to 10 pm they are true to their word. The HVAC professional is a Veteran and his name is Carl, he arrived on time, was very friendly and really took his time to figure out what the problem was. Sadly the unit could not be fixed but he was honest and did not try to do like other companies do like trying to put a quick fix on the unit and then say it was completely repaired. When we get our new unit we are definitely calling Cool Care Heating and Air to install it!

  • Review 179 (2021-03-08 - Rating: 5)

    I am a realtor in Columbia, SC and use Cool Care Heating and Air for all my clients and inspections! I personally use them on my primary home and rental properties. 5 star company and service. I really love the fact that I can email Marsha Lee and schedule everything through her. The convenience and efficiency of me being able to email her and her timely responses makes everything easier and streamlined. Call them for any HVAC needs! Thanks Cool Care and Marsha!

  • Review 180 (2016-05-26 - Rating: 5)

    HIGHLY RECOMMEND FOR HVAC REPLACEMENT!!!!!! When my air conditioner died i called several companies for quotes. Unsatisfied with what i received, i asked around to friends. A dear friend of mine recommended Cool Care and i decided to go with them. They changed out the heating and air system in my house and I could not be happier. They also sealed my ducts which I had no idea needed to be done. No other company even suggested it. My house feels like a completely different home. The staff was clearly very educated on the matter, from the project manager to the installation guys. They were also punctual and very accommodating. Best of all, my SCE&G bill almost cut in half, in MAY! Usually my bills triple this time of year. Thank you Cool Care!

  • Review 181 (2022-09-20 - Rating: 5)

    As a real estate professional, I heavily rely on inspectors to protect my clients from purchasing homes with defects both minor and major.HVAC is a major system that can cost thousands of dollars to repair or replace, and a proper inspection ensures that any and all issues with this major system are discovered before my clients invest their money into a home.Jason Keech has done HVAC inspections for me for several years now. Hes always shown exceptional knowledge and care in his inspection process. He communicates clearly, is thorough, and always goes above and beyond expectations.Highly recommended

  • Review 182 (2014-11-23 - Rating: 5)

    Cool Care is a very professional company, from their office staff to their technicians and installers. They really work hard to provide all of their customers that WOW service. I recommend them to anyone who wants a professional and skilled company that offers fair prices and excellent work.

  • Review 183 (2021-03-05 - Rating: 5)

    John, Lewis and Zac did an awesome job replacing my entire HVAC system. Fast, friendly and great to work with. Polite, professional and all of the above. Took the time to explain everything and made sure system was working properly. Even had to change settings in thermostat to make system work correctly due to another local company, who I will not name, programming it wrong.

  • Review 184 (2024-10-07 - Rating: 5)

    Great HVAC Company, in my opinion easily the best in Columbia. They have always been quick to help when called. The technicians are always polite and willing to explain any nessary work.

  • Review 185 (2018-06-12 - Rating: 5)

    Everyone at Cool Care - from the office to the technician - is professional and efficient. They are very easy to work with and explain what is going on (in a way that non-technicians can understand). I appreciate their attention to detail and would highly recommend them to anyone looking for someone to work on their HVAC system.

  • Review 186 (2020-09-17 - Rating: 5)

    We have used them for several years. They installed our new unit and have serviced it several times. Recently they had to fix something and they were efficient and did a great job of communicating.I find them to be trustworthy and have very fair pricing.

  • Review 187 (2024-07-15 - Rating: 5)

    We use Cool Care for our home, rental home, and business. I am always impressed with their communication and professionalism, but their kindness is on another level. Our HVAC went out during a very hot time and we were concerned for the foster animals that we have at home. Cool Care showed up to our home on a Saturday evening to lend us some window units to make it through until we could be scheduled for repair. The kindness and compassion was beyond anything that I expected, we didn’t go one night without our home at least partially cooled and I was so relieved that we were able to keep everyone comfortable.

  • Review 188 (2023-02-08 - Rating: 5)

    This whole company goes the extra mile to earn their outstanding reputation because its the right thing to do. You dont need any other reason to do quality work. Rusty has the wrong name - hes Gold thru and thru and it shows. Thank you All, especially Rusty and Quentin, for the great work, but bringing some joy along too! \o/

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