Benjamin Franklin Plumbing of Clarksville

Located in Clarksville, Tennessee

Address: 525 Alfred Thun Rd, Clarksville, TN 37040, United States

Phone: +1 931-253-1419

Rating: 4.9

Services

On-site services

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Comments

Review 1 (2024-09-06 - Rating: 5)
David did an amazing job being thorough. He took the time to investigate the problem and found that the clean out pipe was broken and clogged causing our issue. David’s crew returned today to fix this. They spent most of the day and completed the job. Top notch service!

Review 2 (2024-12-23 - Rating: 5)
Tyler was not only friendly, caring, and professional, but he also went above and beyond in every aspect of his work. His attention to detail and dedication to excellence truly stood out. Tyler’s expertise is evident in the high quality of his work, and his positive attitude made the entire experience enjoyable. I am incredibly impressed with his commitment to delivering outstanding results, and I would highly recommend him to anyone seeking top-tier service. His work speaks volumes and reflects his passion and skill. I will forever refer and use Benjamin Franklin Plumbing of Clarksville.

Review 3 (2024-12-24 - Rating: 5)
Prob: hot water heater not heating up the water. David is easy to work with. He makes every attempt to understand your problem, then discusses his plan to fix my issue. Very professional and competent plumber. Took 15 minutes to find the issue and 30 minutes to fix. I Would highly recommend David to handle your pluming needs. :-)

Review 4 (2024-12-31 - Rating: 5)
Great customer service my heater was installed in hour. Old heater removed and are left clean. Mike was very informative on my system. just a great job love it Thank you!

Review 5 (2024-12-16 - Rating: 5)
I received exceptional service today from Tyler. He was very knowledgeable as to what was needed to fix the problem and he did so in a timely manner. He was very professional. I will be recommending Tyler and Benjamin Franklin in the future. Thank you for your excellent service.

Review 6 (2024-10-18 - Rating: 5)
My hose bib busted and my technician Tyler knew the solution before he even arrived. He was super efficient, very knowledgeable and completed the job swiftly. This company has become my #1 source for fixing issues with my home! Highly recommend becoming a club member.

Review 7 (2024-11-09 - Rating: 5)
I was absolutely floored by the exceptional service I received from David! He isn’t just a plumber; he is a plumbing prodigy. From the moment he arrived, punctuality was his middle name. His expertise was evident as he navigated the complex plumbing labyrinth with the grace of a seasoned warrior.David’s attention to detail was unparalleled. He left no stone unturned, ensuring every pipe and fixture was in pristine condition. His work ethic was nothing short of inspiring, and his professionalism was simply top-notch.If you’re seeking a plumbing service that will leave you utterly amazed, look no further. David is the ultimate plumbing hero!

Review 8 (2024-12-11 - Rating: 5)
The technicians were super! I was able to reach the installer at home after hours on a Sunday since our bretta whole home filtration device started leaking into our garage after less than a year old 😳- that was a bomber. However, I was able to Schedule Sunday for a Monday service call. The techs were able to come ahead of schedule and assessed the problem quickly. Now we are waiting on parts. I hope that this does not reflect on the quality of the whole home filtration unit by Bretta.

Review 9 (2024-12-09 - Rating: 5)
Jordan called ahead, was very knowledgeable and professional. Completed the entire service without wasting time. Definitely recommend the combined annual service to maintain equipment properly.

Review 10 (2024-09-13 - Rating: 5)
Jordan was very personable and knowledgeable. He enlighten us on information concerning the services we receive, that I wasn’t taking full advantage of. Sounds crazy but I wasn’t aware that we could use them to replace our broken shower floor. We were getting estimates elsewhere.I pays to know the full details of what you are paying for (note to self). Great friendly on time service!!

Review 11 (2024-12-05 - Rating: 5)
The tech arrived on time. He was very polite and knowledgeable in his field. He explained the task as he preformed his work. I hope he is the one who service me each time. Job well done.

Review 12 (2024-12-23 - Rating: 5)
Young man was very polite, knowledgeable and trustworthy. He did exactly all I asked him to, put my access panel to waterheater back in place and was done. Thank you so much.

Review 13 (2024-10-28 - Rating: 5)
I hired Benjamin Franklin (Clarksville) to replace our main water line to help increase our water pressure. The initial consultation was great, day-of installation was smooth and successful in increasing our water pressure, and they did a good job of backfilling to complete the job, all with fair market pricing.We’re enjoying the much improved water pressure in our home!

Review 14 (2024-08-20 - Rating: 5)
Jordan Moore came out and did both our estimate and the installation. In both days he was prompt to the appointment, professional, clean, and very personable. He installed the water line for us quickly and kept us informed of every step. We really appreciate him and Ben Franklin plumbing

Review 15 (2024-07-23 - Rating: 5)
I asked the office if the tech could try to come at the earliest part of the window due to an appointment later in the afternoon. They said they would inform him. Jordan arrived early and completed the service very quickly. He also tightened a faucet for me, so I expect a bill for that service outside of the annual check. Well done all around.

Review 16 (2024-10-21 - Rating: 5)
We got home from a weeks vacation and found our garage flooded due to the water heater. Benjamin Franklin plumbing was able to take care of us on a Saturday which really was great. The service technician was friendly and took care of our problem quickly. I highly recommend them if you need a plumber.

Review 17 (2024-08-29 - Rating: 5)
Very professional, efficient and courteous. Made assessments and was given an estimate quickly. Highly recommend, they have a very convenient network of teams under the same umbrella like an all-in-one stop for everything I needed to get fixed and/or replaced.

Review 18 (2024-11-19 - Rating: 5)
They were able to stop my drip and give me quotes on a new facet or just fix the current one. Very nice people to deal with.

Review 19 (2024-07-23 - Rating: 5)
My appointment time was between 8-10am he was here by 8:00. David introduced himself and was very kind, knowledgeable and thorough. He explained the issue I was having and what he needed to do to resolve it. Once he finished he showed me what he had done and also the parts he replaced. I even signed up for their membership. I definitely recommend Benjamin Franklin plumbing and if David is your service technician rest assured you are in good hands. ⭐️⭐️⭐️⭐️⭐️

Review 20 (2024-11-19 - Rating: 5)
David was on time and displayed great customer service with a positive attitude. He explained everything that he was doing step by step. Thanks David for your professionalism.

Review 21 (2024-11-12 - Rating: 5)
Thank you Jordon for your Awesome service. We appreciate you for being kind and friendly. Thumbs all the way up for an Amazing experience and definitely knowledgable in the work he performed.👍👍👍

Review 22 (2024-10-07 - Rating: 5)
I called Benjamin Franklin this morning because I woke up to my water heater leaking. I called first thing & from the time they answered to the time the service tech left from giving me my upfront & transparent quote, they were nothing but friendly & professional! The same tech will be back out later to do the install, which I like, so I don’t have multiple people coming in & out of my house.

Review 23 (2024-08-14 - Rating: 5)
David did a great job replacing my hot water heater. He kept me informed during the process and sent pictures when completed. Very happy with his service.

Review 24 (2025-01-04 - Rating: 5)
Jordan was very Is knowledgeable and gave good Solid recommendations for future upgrades to my home.

Review 25 (2024-10-31 - Rating: 5)
Quick and thorough. Went thru all my plumbing. Found some things I didnt know of and wrote a reasonable quote for it. Definitely glad its part of my membership.

Review 26 (2024-12-24 - Rating: 5)
Great service, Jesse knew his job very well fixed the issue in less than 3 minutes. Highly recommended.

Review 27 (2024-09-28 - Rating: 5)
I appreciated how he got in no hurry to do the job, though it was late already when he got here.I also appreciated that he was knowledgeable about his job and didnt mind answering with patience any question Id have.Thx David.Ms. Dana

Review 28 (2024-08-16 - Rating: 5)
Eddy was extremely knowledgeable on the new Essency water heater that he installed. Eddy took his time and took a mess of pipes from the previous install and made them not only more efficient but so much cleaner to look at. Can’t rave enough about the excellent job done by Eddy and his partner.

Review 29 (2024-10-15 - Rating: 5)
I had a water leak in my home recently, and Tyler from Ben Franklin Plumbing came to the rescue. From the moment he arrived, it was clear I was in good hands. Tyler was prompt, professional, and took the time to explain the entire process, which really put me at ease during a stressful time.He didn’t just fix the leak, he thoroughly inspected the area for any potential hidden damage.Tyler called in Joshua and his team (Tim & Matt) from Drymedic and made sure my home was completely dried out to prevent future issues. Their attention to detail and commitment to doing the job right were impressive. They treated my home with respect and left everything clean and in order. I couldn’t have asked for better service. If you’re ever in need of water damage repair, I highly recommend Ben Franklin Plumbing and the Drymedic team!

Review 30 (2024-05-01 - Rating: 5)
We needed our water heater serviced because it was leaking. Ben Franklin plumbing was our go to. No question about it. Danny came out and was very professional and was able to explain all the issues that were going on. I’m ever so grateful for Danny and Ben Franklin plumbing and am a customer for life.

Review 31 (2024-09-28 - Rating: 5)
Fantastic response time for a Saturday emergency. David was very knowledgeable and detected the problem quickly and fixed our problem in minutes. I couldn’t be happier with his work!

Review 32 (2024-07-29 - Rating: 5)
Quickly came to my home in regards to an emergency leak. Polite and efficient. Explained what he needed to do and the price before work was completed. Told me what needed to take place going forward with my issues.

Review 33 (2024-09-10 - Rating: 5)
Michael was very punctual and skilled on the duties performed. Sidnie is great, she scheduled my appointment and professionally answered all questions asked. Thanks again.

Review 34 (2024-07-05 - Rating: 5)
David was extremely professional, and very knowledgeable. He was unable to complete the repairs we needed, only because the parts were not available locally, but it is apparent to us that he genuinely cared about our situation in that he put in such great effort to try various options for a positive resolve. Kudos to BFP, he is an absolute asset to your company!

Review 35 (2024-06-04 - Rating: 5)
Danny was quick, efficient, and made sure I knew what was wrong by answering all my questions. He knew what he was doing and was very informative. He fixed my leak and directed me to my insurance to get the damage assessed. Great guy to work with and so glad I got him! Would recommend him to anyone who needs assistance with any plumbing issue.

Review 36 (2024-06-07 - Rating: 5)
David was personable and knowledgeable. He quickly serviced my water heater, informed me about the condition of my interior plumbing, and answered any questions I had. I appreciated his willingness to explain things to me. I could not be more satisfied with his work or professionalism.

Review 37 (2023-03-03 - Rating: 5)
Our technician was Eddy. He and his brother were amazing. He was very knowledgeable and considerate. The only reason, I even choose to have them install a new water heater and water filtration system, was b/c the last time they were here to look over our plumbing, they were so down to earth. He explain things as if I was a family member or his friend.I had many things going on to include small little ones needing my attention. They even took the time to answer a 4 year olds questions and redirect a one year who managed to slip through a barricade. I recommend Eddy if u have any plumbing needs.

Review 38 (2025-01-03 - Rating: 5)
The guy was so helpful and nice, I hate I forgot his name but he was super helpful. I will recommend you guys to friends and family in the future.

Review 39 (2024-10-27 - Rating: 5)
Superior service from Ben Franklin Plumbing. Mike was very professional and quick in our repair. The prices were reasonable.

Review 40 (2024-10-11 - Rating: 5)
We are very pleased with Benjamin Franklin Plumbing of Clarksville. We have their annual routine maintenance program. They are always prompt with their appointments, knowledgeable and share information with us as needed for maintenance.

Review 41 (2024-09-09 - Rating: 5)
Excellent service!! Very thorough, honest and explained every part of the process!! Can’t be happier! Looking forward to the next time! Will have any work done by these guys going forward!!!

Review 42 (2024-07-09 - Rating: 5)
David was very timely during our after hours call. We were very worried but he helped easy our minds by explaining what he was doing and looking for. He was very kind. Would highly recommend!

Review 43 (2024-09-09 - Rating: 5)
Mike was friendly and personable. He diagnosed and fixed the problem extremely quickly! I will absolutely be using them again!

Review 44 (2024-06-17 - Rating: 5)
After a 3 week trip away from home, I came home to a busted hot water tank and a soaked floor. The technician responded in a great time, assessed the issue, explained all of our options, had it replaced & great customer service in no time! 10/10! Great business!

Review 45 (2024-11-10 - Rating: 5)
I am glad they are able to keep my AC and heat in good running order and to keep it clean, especially the outside part of the unit.

Review 46 (2024-10-11 - Rating: 5)
I had such a great experience with David and he walked me through everything that needed done. It was a pleasure to have David in my home and would recommend to anyone needing there gas fireplace inspected!!!!

Review 47 (2024-07-05 - Rating: 5)
Zach is the absolute best. I thought he owned the company by the amount of work he put in to re-pipe my entire home. He deserves a raise big time! He came to my house on a holiday and worked until the job was fininshed. Very pleased with the service of this company.

Review 48 (2024-09-13 - Rating: 5)
I’ve never experienced better service then the service I received today this company is very professional, friendly and they don’t leave you until the job is done I 100% recommend everyone to choose Benjamin Franklin plumbing they will treat you so good. They have me ready to be a plumber.

Review 49 (2024-06-24 - Rating: 5)
Benjamin Franklin was great again! We called Wednesday and they were out Thursday to fix our issue. David (and partner) were very nice and did a great job! The club membership saved us at least $100.

Review 50 (2024-12-27 - Rating: 5)
Tyler And the other guy were very Professional. It didnt take very long either. YOU ALL ARE A 5 IN MY BOOK.

Review 51 (2024-11-06 - Rating: 5)
Danny was knowledgeable, very helpful and he was able to give me a great price and answer. All my questions. Definitely gave me insight on how there is a very big gap in experience and knowledge versus the other companies. Made it easy for me to sign up for their care plan and feeling like my home needs will be always met. Thanks again to Danny and the other gentlemen that was with him fast and awesome service.

Review 52 (2024-07-03 - Rating: 5)
My technician Cody did a great job.He service and check out the unit. I think him and the lady who answered my call. Very friendly, professional and it enjoyed my conversation with them on getting my problems complete. Cold air the upstairs.. thank you all for your service when I need it.

Review 53 (2024-12-11 - Rating: 5)
I had a leak on my outdoor faucet. Mike did a fantastic job replacing the faucet thru the foundation and the price was reasonable. Great company with great people. Thanks for a great job

Review 54 (2024-10-21 - Rating: 5)
Came out exactly when they said they would. Easily identified what needed to be done and was able to complete the repairs in that visit. Made it a painless experience!

Review 55 (2024-09-20 - Rating: 5)
One Hour has always provided great service to our households in maintaining our HVAC systems. This was the first time using their plumbing service. Our experience with technician Zach and Tyler was exceptional. Highly satisfied!

Review 56 (2024-08-29 - Rating: 4)
Just got a quote on a second water main and it pays to be a member of their company, not only is the quote free, but youll get a discount on the services. One side note the Cunningham Utility District this week raised the cost by $300.00 to tap into the main.

Review 57 (2024-08-08 - Rating: 5)
Our technician David was beyond amazing. He was so professional, polite and timely. I hope to have him every single time.

Review 58 (2024-06-18 - Rating: 5)
Mike from Benjamin Franklin plumbing came and did a maintenance inspection on my house, and he was wonderful. He explained the process of what he was going to do outside and when he came inside he explained while he conducted the inspection everything. He was very kind and would recommend him to a friend.

Review 59 (2024-09-23 - Rating: 5)
Jesse was our plumber and was great. Very knowledgeable and efficient and very pleasant. Would request him again. Thanks Jesse

Review 60 (2024-10-16 - Rating: 5)
Jesse has been extremely helpful! The company I work for will continue using BFP services. Thanks again!

Review 61 (2024-10-23 - Rating: 5)
The guys did a great job installing a new water line. Covered it up, sewed grass seed and covered with straw. Great job - Thanks!

Review 62 (2024-09-18 - Rating: 5)
Jesse was very helpful at doing our preventative maintenance. He was nice and courteous and very knowledgeable.

Review 63 (2024-12-03 - Rating: 5)
David was great and very knowledgeable. He walked us through each step of his work. 10/10 recommend!

Review 64 (2023-09-18 - Rating: 5)
Can’t say enough good things about Eddy. He listened and found our problem before it could cause us further issues. He even made getting a new water heater painless and was fantastic to work with. Thank you!

Review 65 (2024-07-23 - Rating: 5)
Zach is the best!!Not only he was professional but also very helpful, he went beyond to help me remove and get rid of the two heavy containers.Again thank you so much!!

Review 66 (2024-10-03 - Rating: 5)
Mike showed up early and inspected my house and explained what he had done and what I might consider doing at a later date. He was very friendly and professional.

Review 67 (2024-11-04 - Rating: 5)
Mike was very honest and explained what needed to be done clearly. Mike went above and beyond with what was needed to be on this job.

Review 68 (2024-06-27 - Rating: 5)
Job well done! Old toilet removed and new one in place and working beautifully . David was great! I would definitely use Benjamin Franklin again and hope that David was the plumber on call.

Review 69 (2024-04-24 - Rating: 5)
David was one of the most kind and professional individuals I’ve had the pleasure of dealing with.He was well communicated and patient with all my questions which went a long way to help me feel informed and at ease through the process.I felt strongly enough about my confidence in him that I chose to become a club member. I will highly recommend your company.

Review 70 (2024-06-15 - Rating: 5)
Cost more than I would have liked but home repairs always do. Got it done quickly even out in the 90-degree weather. I am happy and will use them for servicing my units.

Review 71 (2024-10-17 - Rating: 5)
Excellent service! Great technician! Thanks for expedited installation! Same day as called. Highly recommend!!

Review 72 (2024-08-03 - Rating: 5)
Excellent service and extremely professional staff; from receptionist - Shawanh, Senior Sales Manager-David and Technicians - Brian and Kewaan. , i highly recommend them!Thank you One Hour Team.

Review 73 (2024-08-20 - Rating: 5)
Danny was very knowledgeable and took the time to explain the step by step details of what needed to be done to correct problems under our house.

Review 74 (2024-04-19 - Rating: 5)
Payton was very professional throughout his entire time on this job. He new exactly what needed to get done, he did. He even went above & beyond to go to pick up a part that he needed for my toilet install. I will definitely be calling & requested Payton again in the future. My wife & I appreciate and thank you Payton for your excellent service. Take care & God bless.

Review 75 (2024-07-03 - Rating: 5)
Mr Zack was polite, and not scared of dogs. He was early and effectively quick. Going under the house was ok. He didnt over talk me. That is huge in my book. Thank you Mr Zach

Review 76 (2024-04-24 - Rating: 5)
Danny was great, personable, and didnt mind me at all asking ALL the questions (because I like to know all the things) while he worked quickly and efficiently. He had great things to say about the company in general as well which makes me happy to support a local business. Will definitely call on them the next time I need anything that I cant do myself!

Review 77 (2024-10-04 - Rating: 5)
Called Benjamin Franklin out due to my home backing up, come to find out my septic tank was full. Benjamin Franklin came out quickly and was able to get my tanked pumped and my home back in working order. I will for sure be using them again for all plumbing needs!

Review 78 (2024-05-18 - Rating: 5)
I highly recommend Danny from Benjamin Franklin Plumbing for any plumbing needs. He is consistently very nice and respectful, making every interaction pleasant and professional. Danny takes the time to explain everything clearly, ensuring I understand the issues and solutions. His dedication to excellent customer service and thorough communication sets him apart from others. If you need a reliable and courteous plumber, Danny is the one to call!

Review 79 (2024-07-19 - Rating: 5)
The utmost professional!!! David Grose was knowledgeable and extremely helpful. I would recommend him for every plumbing need. If I had 10 stars, he would get all 10!!!

Review 80 (2024-06-06 - Rating: 5)
Zach and Jon were thorough and prompt! They helped me identify a problem that other plumbers hadn’t managed to find / even remotely attempt to diagnose. I’m very appreciative of the time they spent to adequately help me deal with and navigate my basement - 5 feet of standing water due to a faulty sump pump is no joke and they took my concerns seriously!

Review 81 (2024-05-17 - Rating: 5)
Zach came and swapped out our gas water heater. Was very polite and didn’t mind talking even though it wasn’t that much. I don’t like hovering over people when they work as I know how that feels sometimes. I asked a couple of questions and Zach was very informative. Overall a very good experience.

Review 82 (2024-07-14 - Rating: 5)
Jordan very personable, it was a tough clog he didn’t give up, it’s fixed and we can move on this weekend. We also have a long range plan to make sure it never happens again.

Review 83 (2024-08-05 - Rating: 5)
David was professional, friendly and helpful. He explained what he was doing and he was courteous and respectful on my home.

Review 84 (2024-05-15 - Rating: 5)
Our experience w/ David from Ben Franklin plumbing as we recently signed up for their yearly preventative maintenance plan which I highly recommend.Very timely and knowledgeable professional. Very friendly and considerate. Superb communication skills. Easily explained complicated topics to us in a manner that is well understood to the untrained. Made appropriate recommendations and throughly explained rationale for said recommendations. God willing we will not have any plumbing issues but if we do, we are not calling the ghost busters, we will call Ben Franklin and certainly ask for David again!

Review 85 (2024-12-04 - Rating: 5)
Mike was super nice and kind, professional, worked fast and accurately!

Review 86 (2024-06-13 - Rating: 5)
My experience with Danny & Mike and the installation team of Perry and Tywan was excellent. The responses to our requests have been immediate and as promised. This group did all to give us complete satisfaction and trust in BFP of Clarksville. We now have peace of mind knowing our entire water lines are new and our water heater. Not to mention the excellent 10 year warranty and maintenance club membership.

Review 87 (2024-07-18 - Rating: 5)
I had an issue with a sewer pipe in my lawn and they came in, resolved the issue, and were completely professional about it. Definitely recommend them for any issues regarding plumbing.

Review 88 (2024-09-29 - Rating: 5)
I am very satisfied ! they came and made the repair and did not charge a lot ! Good company to do business with !

Review 89 (2024-11-05 - Rating: 5)
Prompt, courteous, and knowledgeable. Completed work in under 2 hours. No mess to clean up

Review 90 (2024-09-24 - Rating: 5)
Great service.Mr David came and checked everything out, told me about some things I need to look for and gave me HONEST answers to my questions!

Review 91 (2024-07-10 - Rating: 5)
He did amazing work and was able to get the repair done in a timely manner!! I would highly recommend you guys to anyone

Review 92 (2024-11-20 - Rating: 5)
Very professional and knowledgeable and made it to me within the timeframe. It’s nice to experience a friendly technician. At McDonald’s I don’t even get a grunt. Haha. Jesse explained everything and answered all of my questions.

Review 93 (2024-12-12 - Rating: 5)
Jesse came for our annual plumbing maintenance and was friendly, professional and thorough. He gave me a heads up on two toilets that were likely to fail in the near future and also gave me some advice on how to take care of slow-draining shower myself. Felt like a family friend stopping by to help out.

Review 94 (2023-10-23 - Rating: 5)
Call center and technician were friendly and accommodating to my schedule. Technician was respectful and took time to explain the problem and ways I can reboot the system if necessary.

Review 95 (2024-10-15 - Rating: 5)
Absolutely love the customer service and an option below. They were no shortcuts and I did not feel pushed to purchase.

Review 96 (2024-08-05 - Rating: 5)
These guys go above and beyond and really take pride in their work. I would recommend them to everyone.Thanks for a job well done!

Review 97 (2024-01-27 - Rating: 5)
David was great came out on a Saturday to clear a clogged line. He was helpful and explained everything he had to do and got us back up and running very quickly. He not only did a great job, but was so nice and friendly! Great job!! Highly recommend!!

Review 98 (2024-06-05 - Rating: 5)
Cody was excellent in helping my grandparents. He was very patient and answered all there questions. He was very understanding went beyond what was needed we will be using them again.

Review 99 (2024-08-27 - Rating: 5)
We had family visiting who pointed out a leak to us in a downstairs closet. Ben Franklin very quickly realized we needed new caulking and fixed the issue

Review 100 (2024-11-14 - Rating: 5)
Two in a row. Kyle now Michael. Very helpful and courteous. Concerned about safety of our home!!

Review 101 (2023-07-01 - Rating: 5)
Eddy is the best - a real pro. Clean work, helpful and informative. Will be requesting him again for future work or repairs. New water heater and water softener installed quick and clean. Thank you.

Review 102 (2023-11-15 - Rating: 5)
Dave was very professional, thorough, and super kind. We are new homeowners, and he took the time to educate us about specific appliances and how to use them properly. He was very patient and personable during the process. Thank you Dave for making this day go smoothly. We are so glad we called your agency. We appreciate you!

Review 103 (2024-03-26 - Rating: 5)
Eddy was very, kind, professional and helpful. He answered my questions and provided solutions for future issues. I really appreciated his knowledge of the issue I was having. I would definitely recommend Benjamin Franklin plumbing. I have used them a few times before and each time was a great experience.

Review 104 (2024-12-24 - Rating: 5)
Christmas Eve day. We had a clogged toilet Jesse responded quickly and solved the problem. THANK YOU JESSE.

Review 105 (2024-09-20 - Rating: 5)
Dave was very nice and friendly, very professional, got the job done in great timely fashion. ☺️

Review 106 (2024-02-23 - Rating: 5)
David was great! He was very friendly and was able to find the issue that we had and he explained what the problem was clearly. He did a great job of clearing the issue and checked to ensure etwas working properly before putting his tools away. I would highly recommend them for any plumbing job or issues.

Review 107 (2024-04-02 - Rating: 5)
Service: PlumbingMy technician Payton was awesome. He waited for me to get home and worked quickly and efficiently. He explained my issues and made recommendations for future projects that would protect my home. I will definitely use this service again.

Review 108 (2024-12-09 - Rating: 5)
Great service. Expert advice. Water heater installed quickly.

Review 109 (2024-06-20 - Rating: 5)
David and his young associate were spectacular. On time arriving 10 minutes prior to the time window availability, knowledgeable, and effective. Solved everything and went above and beyond.

Review 110 (2024-10-15 - Rating: 5)
Eddy answered all our questions and provided information we had previously been unable to attain. Very professional and a pleasure to talk to.

Review 111 (2024-06-06 - Rating: 5)
Very pleased with the tech. He was knowledgable and in fact i learned some do’s and don’ts i wasn’t aware of. Learned of an issue with my water heater. When he flushed the tank a goo type substance came out. Not sure if it was because of the water softener or something else. He made recommendations for possible fixes. I would defiantly use them again. Thanks for a positive experience.

Review 112 (2024-08-03 - Rating: 5)
Jordan was great! Fast, efficient, and professional! AC was up and running in no time! 10 stars

Review 113 (2024-11-26 - Rating: 5)
First rate service. Repair techs know there job. Solved heater problem. Thanks

Review 114 (2024-11-02 - Rating: 5)
A pipe cracked in our garage. We noticed it at midnight preparing for an event at our home. We called at 1AM and David was there within the hour! Amazing. He was professional and knowledgeable. He replaced the pipe, valve, and pressure reducer. He saved the day and got us back to a functioning home with water! We are extremely grateful for the immediate response and repair in the middle of the night. Thank you David and team!

Review 115 (2024-04-19 - Rating: 5)
Awesome guy!!! Very professional team. He explained the process in a way that I could understand and answered my questions. After the job was done, he came back to inspect it. They changed the cast iron pipes underneath my house for pvc.I will keep doing business with them!!

Review 116 (2024-06-19 - Rating: 5)
Danny was amazing, water issue quickly resolved and he will be back to change out the fixture to prevent future issuesHighly recommended and we think highly of all team membersThank you

Review 117 (2024-04-21 - Rating: 5)
Zach was knowledgeable, efficient and had no problem explaining what he was doing. My hot water heater was 22 years old and he needed to do a few extra things to bring the install up to code. I know Ill be using them again for any future plumbing needs.

Review 118 (2024-10-14 - Rating: 5)
Prompt, thorough, and honest. We signed up for the membership! Thank you so much!

Review 119 (2024-09-09 - Rating: 5)
Jordan Moore was friendly, professional, and very tidy and efficient. I really enjoyed my experience

Review 120 (2024-10-29 - Rating: 5)
Very efficient and knowledgeable. Polite and courteous. Thanks for a job well done.

Review 121 (2023-08-15 - Rating: 5)
Jim was great! He was very kind and professional and explained everything very thoroughly! He showed up on time and did his assessment and walked us through next steps. We are very pleased so far with the company as first time customers. We still have more steps in the process to assess and address the damage, but Jim got us started off right on the right foot.

Review 122 (2024-12-30 - Rating: 5)
Great the service, and knowledgeable about what he did. He drained our hot water heater and checked it. Very satisfied.

Review 123 (2023-07-20 - Rating: 5)
I called them, as I had an issue with a sink and a toilet in my warehouse. Firstly, the person I spoke to scheduling my appointment was GREAT. Not only did they work me in same day, but also provided W9 and COI before the phone call was even done. Once the Tech arrived, Promptly, he was VERY nice and professional. The work he did was outstanding! Definitely will be using their services again.

Review 124 (2024-08-14 - Rating: 5)
Great customer service. Was a little expensive but got here quickly and took care of my issue.

Review 125 (2023-12-21 - Rating: 5)
I had a great experience. He was friendly and went above and beyond to get the water heater installed. He was very considerate of my space and made sure to do everything to avoid a mess or damage. I would recommend for future work. I also just found my new local plumber!

Review 126 (2025-01-04 - Rating: 5)
Arrived on time. Finished the work quickly. Problem solved. Reasonably priced.

Review 127 (2024-07-03 - Rating: 5)
As always, my experience was excellent: the service man was polite, helpful and everything I have come to expect in my many dealings with Benjamin Franklin Plumbing.

Review 128 (2024-05-19 - Rating: 5)
Danny was very courteous and he explained everything he was doing and recommended a couple of options that he said he wasnt happy with the way it was done and he would like to make it right so he went above what any other person would do. I would highly recommend this company

Review 129 (2024-10-28 - Rating: 5)
Great service. Friendly. Respectful and explained everything in a way that I could understand.

Review 130 (2024-10-08 - Rating: 5)
Thomas was very knowledgeable and professional. He was very thorough inspecting and servicing my HVAC and recommended future services to consider.I will definitely keep using One Hour for my heating and A/C needs.

Review 131 (2024-10-01 - Rating: 5)
Danny’s second time here to perform the yearly maintenance and repair and reset a wobbly toilet. Another outstanding job! He demonstrates 100% customer concern and care! Thanks again!

Review 132 (2024-03-25 - Rating: 5)
David and Jon came out to my house to fix a Pressure reducing valve. I’m beyond happy with their quality of service. They were very informative with what went wrong and how they will fix it. They made a forever customer out of me!

Review 133 (2024-10-28 - Rating: 5)
Reasonable price, Professional, speedy quality service what more can you ask for.

Review 134 (2024-10-19 - Rating: 5)
Jesse is a knowledgeable, thorough plumber who does a great job listening to the customer.

Review 135 (2024-04-07 - Rating: 5)
After our water heater broke down we were in a pickle. Eddy gave us the rundown of our options and helped us choose which was best for our home. He was friendly and professional. Great experience, we highly recommend Benjamin Franklin Plumbing!

Review 136 (2024-08-19 - Rating: 5)
David is amazing and so friendly!! He worked with us and it was so cheaper than we were expecting

Review 137 (2024-05-03 - Rating: 5)
Very attentive and got the job done in a timely manner. He answered my so so many questions. I am pleased with the workmanship he provided. Keep up the good service!

Review 138 (2024-10-11 - Rating: 5)
Extremely professional thorough and explains everything to us as he completed an inspection

Review 139 (2024-05-02 - Rating: 5)
Amazing experience and true professionals. Will figured out what was wrong with the electric run to my pool and was in and out in approximately 1 hours. He explained everything and my pool pump is back up and running. Thank you!

Review 140 (2023-11-13 - Rating: 5)
Technician arrived early (8am) identified what the issue was and fixed it within 10 minutes. My heat wasn’t working and it was cold (30 degrees outside) he showed me how to light my gas fireplace and called his office and put me on standby for HVAC!Definitely service above and beyond. I will definitely be using them in the future.

Review 141 (2024-04-26 - Rating: 5)
Had an emergency they showed up within an hour and had it fix quickly and professionally. 5 stars amazing!! As well as Brittney in the office was a Rockstar!! Thank you all highly recommended!!

Review 142 (2024-08-13 - Rating: 5)
They were able to get me in super quickly and fix my issue!

Review 143 (2024-11-12 - Rating: 5)
David was professional, he made it easy for our family. I will recommend your Company to anyone who needs plumbing services. On the scale chart from1-10 you guys are a10+. Thank you, Hobie Pagan

Review 144 (2023-11-10 - Rating: 5)
David did an outstanding job today! He actually had to clean up another plumbers mess. He was extremely courteous got the issued fixed for me in no time. He goes above and beyond! Price was decent as well! I would definitely recommend Benjamin Franklin for your plumbing needs.

Review 145 (2024-12-05 - Rating: 5)
Prompt professional service all in one place. I would highly recommend!

Review 146 (2023-10-18 - Rating: 5)
Dave did an exceptional job with installing our new fridge. The old line used wouldn’t stop leaking but he didn’t quit and made it work and have had zero water leak out. He is an upmost professional and honest worker. I would recommend his service to everyone we know.

Review 147 (2024-02-27 - Rating: 5)
David arrived and clean out the clogged drainage at my home and setup a return visit next day to determine the cause. Riley was able to meet up the next morning when the Specturm contractor arrived. Using his camera he was a third party and determine that they damage the sewage pipe at my home. Thanks so much to both and the entire team! Riley even gave city code for proper repair to the contractor.

Review 148 (2024-06-18 - Rating: 5)
I called yesterday because I needed a plumber to connect the vent hose for my new dryer. Jordan showed up on time and took care of my issue. Much appreciated.

Review 149 (2024-12-11 - Rating: 5)
Did not recognize a picture of the other tech, Im sorry. Both were highly professional and interested in my concerns/needs. As far as go they and their techs are the best.

Review 150 (2024-04-19 - Rating: 5)
Zach provided a thorough plumbing inspection with professionalism and expertise. He identified issues promptly and offered clear explanations. Highly recommend his services for anyone in need of reliable plumbing assistance

Review 151 (2023-12-27 - Rating: 5)
They capped off one side of my gas line. No problem getting anappointment, they were on time and very efficient. Pleased with service.I had the gas line hooked up again and they installed a new gas log heater. I was very pleased with how efficient they were. They put the work in on locating me a new gas heater with several options to choose from made in the U.S with a warranty they stand behind. The price was also reasonable and the whole process was hassle free.

Review 152 (2023-04-24 - Rating: 5)
Water heater went out, needed to be replaced, they came out, inspected it, scheduled me for the first available installation, were in and out. It was great, no problems, tech walked me through everything and explained in a way I could understand. Absolutely great experience. I got the club membership for Mr Sparky, One Hour and Benjamin Franklin, so far they have all be amazing, and the membership has already been worth it. Highly recommended.

Review 153 (2024-06-05 - Rating: 5)
These are the most professional gentlemen to come to our home. Each one was so respectful and polite. We are thrilled with the fine repairs and replacements that were done.

Review 154 (2024-03-02 - Rating: 5)
Our HCAV tech Cody was great! Punctual, knowledgeable, and kind. Had the issue fixed within an hour! Definitely will use again.

Review 155 (2023-11-15 - Rating: 5)
The technician that serviced my home was very courteous and professional about the problem I was having with the faucet on my sink. It had just fallen off and the hoses were very tight to remove so that they all had to be replaced. Now everything is working fine and I really appreciate the work he did in a timely manner.

Review 156 (2023-10-31 - Rating: 5)
Cant say enough good things about Benjamin Franklin and Ben. We had some serious water issues and they were right there. Explained everything to us, very professional and kind. Fixed the issue with a warranty and good price. This is the reason I continue to call them for all my properties. Ben was amazing I cant say enough good things and praises for how he handled our issue. Thank you so much!

Review 157 (2024-01-19 - Rating: 5)
Thanks BF for handling my leaking water heater quickly. Eddy, the tech was on time, courteous isolated the issue and explained the need for Replacement. Job performance and cleanup was handled PROFESSIONALLY. Thanks Eddy for a job expertly done.

Review 158 (2023-03-08 - Rating: 5)
This representative for the company showed amazing work ethic and was able to professionally offer honest and quick feedback. Was even nice enough to allow me to “hover” around to see the install and repair process. Excellent customer service and overall happy with the experience, I highly recommend using them.

Review 159 (2023-04-25 - Rating: 5)
Ive had Danny out several times over the past year at my new house and he does a great job, provides quick service, and is always friendly and easy to deal with. Todays visit was to replace an old toilet. Called Sunday night and they worked me in for a Tuesday morning appt. Im super pleased with the quality and service and will continue to use their services in the future. I also like that I can ask for the same technician and dont have a bunch of strangers in my house. Highly recommend!

Review 160 (2024-09-25 - Rating: 5)
Great customer service. Great time. Great price recommend 100%.

Review 161 (2024-08-16 - Rating: 5)
Michael did a fantastic job. I will always recommend this company.

Review 162 (2023-11-30 - Rating: 5)
Ben Franklin is awesome. Jordan was phenomenal. His patience, professionalism, and general concern for my family will ensure I call back for future service! Thank you Ben Franklin for caring and having such a good team.

Review 163 (2024-01-29 - Rating: 5)
David and Ben Franklin Plumbing did an awesome job for us (second time weve used them)! We wont use anyone else. Great service, great price, just overall awesome when we have to have any plumbing work done!

Review 164 (2024-10-15 - Rating: 5)
He did a fantastic job. Very polite and very courteous. Was very patient and explained everything to me about my options on what needed to be done to fix the situation.

Review 165 (2024-10-17 - Rating: 5)
Our experience with Benjamin Franklin Plumbing was nothing short of exceptional. It began with our sales consultant, David, where we discussed the scope of work (associated with a bath remodel) and were given two pricing options to allow us to make the best decision for our budget. Our service techs, Eddie and Marvin, were on time as scheduled, got to work immediately, and performed the work to our complete satisfaction. Moreover, their clean-up was such that you wouldnt have known they were even there. Last but not least, a shout out to the friendly and professional reps who answer the phones and all of your questions. We not only recommend Benjamin Franklin plumbing, but we suggest you call them first and save yourself time (and most likely, money).

Review 166 (2023-10-13 - Rating: 5)
Riley was incredible. He answered every question I had and broke down everything for me. He made me multiple quotes and explained the pros and cons of each. Never once did I feel that he was just trying to get the biggest check out of me. To the point that when I was all for having something replaced entirely, he explained to me that there may be no need and it could very likely be a much cheaper repair that would ultimately give me the same out come.Now while Riley was great to work with, I can not praise Brittany, who works in customer relations, enough. I started this process back in March with several delays and she has answered every call, email and question I have had. I cant thank her enough.This family of businesses have every quality I look forward in the small businesses I try to typically use. This level of care is something I do not usually relate to big companies but I am so glad I gave them a chance.

Review 167 (2023-07-10 - Rating: 5)
The technician doing the install was extremely nice and professional. All was done within a day and we love having an AC in our bedroom. It definitely helps us sleep better. Thank you for your hard work and professionalism.

Review 168 (2024-05-15 - Rating: 5)
Eddy represented Benjamin Franklin Plumbing very well with his timeliness and expertise. He has great communication skills and professionalism. Highly recommend.

Review 169 (2024-06-29 - Rating: 5)
Very happy with The fast and prompt service on my a/c. The tech was awesome and had it working very quick. I would definitely recommend them

Review 170 (2024-12-12 - Rating: 5)
Great work and even better customer service.

Review 171 (2023-08-15 - Rating: 5)
Jordan was very informative in letting us know what the problem was. He walked us through all of our options.Tech was on time and had everything needed to do the repairs right the first time.We had a crack flange which he replaced in a timely manner along with our toilets.We will continue to use this business for our plumbing and electrical needs.

Review 172 (2024-08-05 - Rating: 5)
Very knowledgeable, on time, professional, and most importantly answered questions for new homeowner plumbing concerns.

Review 173 (2023-05-09 - Rating: 5)
I dont normally leave reviews. The professional who came to my home was David, and I was blown away by the customer service and the quality of service. The cost to value ratio for what they provide is a bargain. If youre ever going to have a stranger come into your home David was instantly likeable and while I hope I dont have a monthly plumbing problem Id like to keep going through David and Benjamin Franklin the same way you go to the same barber. They set a high bar as the standard.

Review 174 (2024-01-07 - Rating: 5)
Very knowledgeable. Would not leave until he was sure the problem was resolved, and there were not second or third order effects from the initial issue. Wonderful customer service, highly efficient.

Review 175 (2024-12-31 - Rating: 5)
Tech showed up on time and stayed late to get the job done.

Review 176 (2023-12-10 - Rating: 5)
David was simply phenomenal. He was understanding, and he listen to me concerning my home. He did not come in like he knew it all even though he knew it all meant the world. Thanks again will be using this company again.

Review 177 (2024-07-29 - Rating: 5)
David fixed my problem faucet. His work is top notch. Excellent work.

Review 178 (2024-09-04 - Rating: 5)
The entire process was very smooth and efficient. Received reminders to confirm the appointment the day prior, David was awesome and communicated when he was en route. Showed me what had to be done, the cost to resolve the issue and confirmed that the issue was resolved. David was very professional and highly recommend Benjamin Franklin plumbing for all your needs.

Review 179 (2024-11-20 - Rating: 5)
David was amazing! He came out and did an inspection of our plumbing and let us know where we were at. He was friendly and very knowledgeable.

Review 180 (2024-04-19 - Rating: 5)
Had a rental property HVAC go down. Called and they had someone out there in just a couple hours for the fix! Pleased with how easy and communicative they were to work with!

Review 181 (2024-01-10 - Rating: 5)
Jordan was awesome! Arrived on time, explained evening concisely, fixed a drain leak, kept everything clean, and even gave me advice on my side project while waiting for the invoice to load.

Review 182 (2024-03-07 - Rating: 5)
David flushed our water heater and it is completely fine now! He was very friendly and nice to talk with. He is very knowledgeable about the water heater.

Review 183 (2023-09-15 - Rating: 5)
Jim was the most pleasant plumbing professional we have dealt with. He was very informative and friendly. Replaced our kitchen faucet and provided us some great tips. BFP isnt the cheapest out there, but not the most expensive either, probably middle of the pack. We are very satisfied with the overall value based on the professionalism, quality of work and labor warranty they offer. Definitely calling on them again if/when the need arises. Thanks yall!

Review 184 (2023-08-16 - Rating: 5)
Benjamin Franklin’s installers did a great job with the repair work needed. Unexpected repairs were needed which was explained. Installers were here until after 7:30pm to ensure job was completed. We appreciated Danny and Mike talking to us regarding the additional repairs and adjusted cost. We are very satisfied with the quality of the work. Definitely recommend this company.

Review 185 (2023-12-26 - Rating: 5)
Technician was very knowledgeable, professional and honest about what I needed to do to move forward with a new tankless water heater. Appreciated the courtesy and thoughtfulness he showed to me during this stressful time of having to get a new heater.

Review 186 (2023-01-22 - Rating: 5)
Mr. Danny came out to do an inspection for a leak. It was a last minute call on my part, but he showed up quickly. He was very courteous, professional and explained everything well. He has to come back for our repairs, which is cool, because I understand they are booked out. I look forward to working with them in the future.

Review 187 (2024-03-08 - Rating: 5)
Jordan was great . He went above and beyond to help us today . He even joked with me to make the blow a little less . I wish more people were like him ! Thanks Jordan for all your help !

Review 188 (2024-03-26 - Rating: 5)
David and John were so helpful and professional. They did not stop until the job was done and went the extra mile to identify and fix the issue. I had a sewage leak and they were so helpful.

Review 189 (2024-02-08 - Rating: 5)
The plumber called me and asked what was going on. I told him what I needed and he showed up at 2 o’clock. Then after checking my water heater said he had to leave and the parts that I already told him on the phone at 1:30. Then he returned around 3:30 pm to do the job. After all that didn’t tell me that part of their warranty would not be covered , I had to find out about the warranty when the emailed my receipt to me which was after he was gone.

Review 190 (2023-08-08 - Rating: 5)
Both customer service representative and technician Tony provided us the 5 star business from the start to the completion of the repair and installation. We will use this company because of their good quality, good value, professionalism, responsive, and for their on time service next time we need help. Thanks for your great service!

Review 191 (2024-02-13 - Rating: 5)
Great service, the tech was very professional. He informed me on what he was going to do, and he shared with me the things that needed to be done to keep my unit in the best possible running condition.

Review 192 (2023-04-04 - Rating: 5)
Called every plumber in the books and Benjamin Franklin was able to send one of their plumbers right away. They got the job done within 30 minutes if that and didn’t break the bank. Isaiah (my plumber) was super friendly and did a great job taking care of my home. 10/10 would recommend!